AAA Reviews

I've had AAA vehicle insurance for several years. They seem to have excellent rates but that's about it. At one time, when my truck stalled in frigid weather, I tried to get help from them and couldn't even get through. I finally ended up with the local police department having a tow truck come out to get me out of the middle of a parking lot I was blocking.

I waited so long but the driver never came and went to a wrong college. It's a very bad service.

I have had the gold AAA card for years. I got a white card in the mail stating, "You used your tows too many times so we are degrading your card." I said the majority of people get the gold for car services. They told me, "No. It really is for travel services."

There must be over 500 tow companies in NJ but AAA evidently contracts with just a handful. AAA does not care about wait times for its members. What would be so wrong to have an app like a Über app where tow companies bid for a tow job? This would lower prices and provide more efficient service. It would also allow members to monitor road progress made by the tow company. I rarely have breakdowns but when I do, AAA does very little to give me a good experience. And, might I add I have been a AAA member for over 25 years. A pathetic state of affairs!

Went to Auto Zone because my check engine light came on. After it was checked my engine went too hot very quickly. The men at Auto Zone, who were extremely helpful, found the source and I had a bad radiator leak. I called AAA. They told me I would have to wait over 480 minutes... It was about 4:00 pm when I called so I would be stuck at Auto Zone till about 12 am. Knowing AAA probably longer than that. Anyway, I couldn't afford risking ruining my motor and the guys at Auto Zone said I probably wouldn't make it to the garage I go to.

For all of you customers out there, here is one for the books. We have been AAA Premier members FOREVER and rarely need services. So the one time we do need services, guess what??? We had a bad cold weather week with subzero temperatures. My wife's car would not start so I said, "Call AAA." After my wife was placed on hold for 30 minutes, here it is: "Sorry, we cannot help you for the next 6 hours because we don't have anyone who can take the call.. we are inundated now."

Two nights in a row you kept me waiting on towing service. I kept getting transferred or put on hold the first night for 2 hours until I had Uber come and get me. The next day when I tried again, the representatives kept pushing me back another 30-60 minutes and so another 2 hours have been lost. I'm definitely switching roadside coverage because you obviously don't know how to deliver. Thanks for nothing.

Extremely long wait times for emergency assistance. I was told, when I first called that the wait would be under an hour. Which would have been totally acceptable. Now it's been over 2 hours, in a freezing, non-running vehicle, on the side of the road. I'm going to have to go forage in the woods for materials to start a fire in a minute. But honestly, I live in the smallest state, corner to corner in 45 minutes..... I mean come on. Unacceptable.

Yesterday our car broke down, so we had it towed back to my house 3 miles from where I broke down so we could assess the situation and remove personal items like car seats and things to that nature. Well when I called AAA this morning to have it towed to a shop, they set it all up and I thought everything was fine. Until I get a call from a very disrespectful, disagreeable AAA rep. Who then proceeded to tell me that they would not honor their 100 free miles because I had it towed to my home. So I proceeded to have my mechanic husband try and get it running to get it to the shop. Well it died about 100 feet from my home in the middle of the road.

Had AAA for years but never used it. Had an accident and after being on hold forever I got someone who said someone would be there in 45 minutes and that they would call back. They called back and put me on hold. After about 20 minutes I hung up - no one ever showed up and no one ever called me. I won't be renewing membership again!

I called at 8:28 3/3/2015. I am a first time AAA caller. I have been a member before but never called for service - never had occasion to use. I recently got a membership because they kept shilling me via mail and sending special offers - so I signed up. Today was the first time call. A female called Molly answered and right from the get go I could tell that she was severely challenged in terms of listening to you or trying to be smart. She asked me my car model year twice. She asked me my car color twice. And I am talking from inside a room in my apartment as slow and clearly as possible. How do you categorize this?

I requested a tow because my vehicle wouldn't start and I am leaving the country the next day. My mechanic don't have room to fix it while I'm away for 30 days so I arranged a place at a storage facility. I explained this to them and they sent a regular tow truck for my 4 wheel drive vehicle. We rolled the Jeep to a place the truck could hook on and when he lifted it, the front wheel locked up. He said it needed a dolly but then they called and stated it couldn't be towed to a storage facility because they don't repair there but it can to my house where it also isn't a repair facility. I have aaa plus rv and only used it a couple of times. Now my vehicle is half blocking a gate from their tow truck but won't return. How can they be in business with service like that.

My car battery had died due to the extreme cold temperatures, and so I called AAA to get a battery technician to come out to jump start and check it to make sure that the battery was still good. I called and placed my service request at 3:18 PM on Sunday February 22nd. The lady I spoke with informed me that the tech may be out by 6:18 PM but possibly sooner. When 7 pm rolled around, I called AAA and the lady I spoke with said that she couldn't guarantee what time anyone would be out. Around 9:30 pm I get a call saying that someone may not be out until midnight, but then around 1130 pm I get a call back saying that no one would be out that night and that they can come first thing in the morning.

I have had AAA since 2007 when my wife got pregnant. We have had to use them a few times and until the last year, we're glad to have the piece of mind. Tried to have a car towed today, am four hour in, and no show from two towers. Wife blew a tire a year ago during a storm (know they would be busy then) and they said 4 hours to help a woman a 3 year old on the side of the highway. What is the point? Crappy response and everyone blames each other.

I'm a 27 year member. Haven't used AAA services so decided to discontinue this year. My daughter is getting her first car so I decided to re-instate membership and add her to the account. Was charged a reinstatement fee! A 23% CHARGE! That is excessive and wrong in light of my long term membership. I begrudgingly got a card for my daughter but it will only be for one year. I don't intend to use AAA again with that kind of treatment for a loyal customer.

Used them on 2-24-2015. Needed tow. My car died. It's about 0 outside. Rep said I have prepay. Was amazed even said I always pay tow company. She then came back said I auto renew so it's 69. Put me on hold. I sit about 90 min in a car. I even told tow company man triple a quoted me 69 and took my card for it. He called his dispatcher. Come find out my car got impound. No payment. Why my card number taken? Called them. Can take 2 days resolve. Really?! And I can't contact that dept. They suck. If it was them it be resolved for rep error immediately. Then I have rate to submit. 0 is their score.

I called AAA roadside service at 4:22 pm. After being on hold for about 15 minutes, a representative finally answered. I gave her the information and was told a truck would be by to the car between then and 7:10. I said "Wow, okay thank you." She said someone would call 5 minutes before arrival. Needless to say 7:10 came and went with no truck and no call. I called back about 7:15, waited on hold again to be told that basically because the car was in a driveway, it wasn't a priority. I understand taking care of emergency calls first, but 3 hours with not even a phone call is awful customer service! Anyway I was then told that a dispatcher would call with an estimated time of arrival. That was 45 minutes ago and still no call. I am so disappointed with AAA customer service. I am seriously considering canceling my membership as well as the gift memberships I have for my husband and son. :(

I would never waste my money again with AAA. However if you decide to purchase road side assistance please take my advise and call periodically and make sure they still have you covered. Unknown to me they mistakenly entered my initial yearly payment for my daughter and myself and CX my policy. Never called me nothing and it was all their error. HOW DID I FIND OUT - my daughter broke down on the side of the road 6 months into our contract and they wouldn't assist her. I was furious, spent the next 4 days figuring what was going on. Their reps were rude and kept you on hold for lengths of 20 mins several times a conversation. I also wrote a letter to NO avail. They don't correct their own mistakes. I highly recommend going through another company for roadside.

Called at 9:00 AM in the morning after vehicle wouldn't start. First service I received was a 1:00 - a station wagon with a battery. It was not the battery and am still waiting 7 hours later. Called and spoke to a manager and they said they don't have anybody. I called 3 tow services and in 3 calls and 2 minutes I had someone coming out within 15 minutes. This service is not worth it. If that's all you are is a glorified dispatcher, I can do my own calling. Your company's phone support is not empathetic and in fact rude and disrespectful. I am cancelling my membership - your name is losing credibility!

Called for roadside service at approximately 12:45 pm and was told 2 1/2 hour window before assistance but they would call before. We were called around 2:00 pm and told approximate time would be 2:28, so went to vehicle location ten minutes prior to that time and 45 minutes later, no one had come. We called again at 3:00 and ended up speaking to a customer relations agent and they said they would expedite a service call and be there 1/2 hour, they also said that a message had been left (which would have to have been in the ten minute window). At about 4:00, we received help from a friend and returned home. Then around 6:15, we received a message saying they would be there at 6:40 pm. Received a call from a driver at approx. 6:30 and told him we would no longer need service.

This incident happened Easter, 2012. I had signed up for AAA several months earlier after accidentally locking my keys in my car at a Target store. A friend had picked up my second set of keys at my house & brought them to me. She was annoyed and insisted I sign up for AAA so it would not happen again. Soooo - I signed up! I requested to be the primary, with NO secondary, as my husband was usually out of town on business & drove rental cars to get to & from the airport.

You would think based on how much we pay for a yearly membership, AAA would provide top service. I rarely use my membership but today, I am pissed that I called over two hours ago, and they are not answering, I had to enter a request online. Now I have no way to check the status of my request. They said one hour, but nobody has shown up. It is freezing out, and if you are not there they will leave, so what am I supposed to do on one of the coldest days of the year. I wish I would have saw all of these reviews before I renewed my membership. I have been giving so many different numbers to call and guess who is still outside waiting for them. Run like hell, find an alternate.

I called AAA on a 15 degree night because my car died on the side of a busy street. Traffic was light but I still was causing delays. I have been waiting for 5 1/2 hours and they are not here yet. I will not renew with them. I'll try a different road service. No one can be this incompetent. I had to walk to get my other car so I wouldn't freeze to death. It took me 45 min walk. What ** and the girl on customer service told me her goal was to pronounce my name right. I told her she can call me ** and a better goal is to get a tow truck here. If I knew I wittily of called my own tow. Now it's 2 am and my own tow is going to take another two hours.. They suck.

My 19 year old daughter hit a pothole at 8pm, called for tire change, followed up numerous times - waaa! They didn't call till 830 am next day and show up at 9am. Mind you, my daughter left at 2am due to the dangerous conditions! Why are we paying for aaa+.

Called at 8:09 pm - dead car, no lights nothing. Told tow would arrive 1-1/2 hour… 10:15pm told they are around the corner 15 more minutes...arrived after midnight!! While my car sat in the middle of the street in downtown Miami and I was alone on the side of the road b/c I didn't want to wait in my car in case it was hit! 3-4 tow trucks passed by, 2 cops passed by...nothing! When a tow truck did arrive he told me no one wanted to take the call b/c they had to tow me home to Islamorada...they finally drew straws to find the loser! I thought AAA was a reputable agency...boy was I wrong! $280 later I'm still fuming, called to complain, they told me I would get a free renewal next year...OH BOY! I'M SO EXCITED!! Pathetic company!

1st incident: called at 10:45 am for a tow, told they be here in 45 mins. The time was 12:10 pm stating on the way. 12:20 pm tow guy from Glenn's Towing pulls up to load my car and gets a call for an accident. Never got towed, had to go to that 1st. Same day. 2nd incident (9:45 pm): in my other vehicle and car hits a snow drift and went into a snow ditch. Call dispatch and they refuse to send a driver because snow cover road. Tell me to leave my 4 ways on overnight and call in morning... Hello where's the common sense??? Outcome: I call to speak to a supervisor at 10:45 pm. They will check into and get back to me by 1 pm next day and see if I won't be held accountable for my 2 tows. They never did. I'm so done with 'em.

AAA installed a battery for me 3 years and 2 months ago, and told me there was a 6 year warranty. Well, my car would not start 2-3 times a year since and every mechanic just said that the battery seemed to be charging correctly. In the last two weeks my car would not start 3 times. Last night I could not find someone to jump in for me and I had to wait 4 hours for AAA in zero degree weather. Luckily I had a wool blanket in my car, I literally thought I might die. I finally brought it to a mechanic who knows something, and said they installed a battery for a V4 engine, while I have a V6 engine - bingo! AAA is refusing to honor the warranty, states it is actually a 3 year warranty and it is irrelevant that they clearly installed the incorrect product. The service agents were not only unhelpful and gave me conflicting information, but were blatantly rude.

I was driving to my home on a curvy driveway. The front left wheel of my car got too close to the snow bank on the left side of the driveway and I was pulled into a ditch. My son in law tried to get me out but only got in deeper, so I called AAA for help to get me out of the ditch. At 10:30 at night I thought I would get some assistance. I have the most expensive AAA card so I should get very good service.

After being on hold for 20 minutes, someone was going to be dispatched to my home to replace my car battery. The four hour window I was given passed and no phone call and no one arrived at my home. I called again and was told a message was sent to the dispatcher and they would call me back. No one called. I called back and was told it could be another two hours and that the four hour window is just an estimate. They could care less that I had a meeting to get to or the fact that my family has been a member for 32 years. I am still waiting for someone to show up, seven hours later. I will be canceling my portion of the AAA membership after this and hopefully the rest of my family will as well. Totally unacceptable, I now missed out on a day's pay.

Sorry AAA. It's no surprise that when the weather is cold that you are busy. Be prepared like all other businesses have to do during busy seasons. Waiting 4 hours for a tow is ridiculous especially when I was told the wait would be no more than two hours. If you can't deliver your product, get out of the business. I will be shopping for a new roadside assistance company as soon as possible.

As a parent living in California; I got AAA for my daughter as well since she was going to school 3000 miles away in case of emergency I felt comfortable she would get help. I was wrong, we're premier members for over 20 years, last two times we needed them they failed badly. Lies lies lies. After my daughter got stuck on the side of the road in snow in MD they said wait time 90 min. After 90 min she called back they said your call was cancelled but we will be there in next 30 min and then after another hour they said another 30 min and so on, I called them myself and talked to supervisors after she said she is running out of gas and her phone was dying. They keep saying driver's on the way and after another hour the driver's showed up.

Have been spending $200 a year to have membership in this service and today they choose to Fluck with me. First you call in and they have a 4 minute message about getting service on the web while I am on the "limited resources" of my cell phone. Then they ask me why I am calling. I asked to be towed to the Express Tire & Auto AAA sponsored repair facility 5 miles away from my home in Ladysmith, Va. Specifically I told them my Inspection sticker had expired. The CSR tell me to hold on & see if her supervisor will allow me to be towed. WTF? I Have Valid Tags; my tags expire in April 2016. Yet they say because I do not have a Valid Safety Inspection sticker on my car currently they will NOT authorize the tow... WTF am I paying for service like this?

This is happened to me twice! I was stranded on a busy highway, called my so-called insurance company, AAA. I had to wait an hour and a half before I had someone on phone call me a tow truck. On top of that, I had to wait for tow truck another hour. All AAA says is that they are busy this time of year. I said to the agent, "does that mean I don't have to pay you morons because I'm busy?!" Well heck no, my insurance would be cancelled but it's ok for them to make excuses! I am getting hold of the Better Business and see what can be done. I hate this company!

It's a joke... First off: AAA roadside assistance phones are... broken. It's dropping you off your call to a busy signal... So, I placed my roadside assistance request on-line. It gave me an estimate of 120 minutes. 4 hours later, I am calling to the dispatcher's tow company affiliated with AAA (don't ask how I got their phone number). He said I have to wait another 1-2 hours and MAYBE EVENTUALLY SOMETIME TODAY SOMEONE WILL COME... and he said that if I call again - he will not send anyone. Time to open my own roadside assistance company... looks like there is lots of potential could be offered: a high quality customer service, at the minimum. AAA, fix your phones at least!

AAA sold me a battery a year ago. Still under warranty I have called 3 times due to dead car. Today tech came and did something to my car which caused it to smoke and make loud noise. Refused to replace battery. Car is still dead in driveway. Said could tow it, but I wouldn't get a rental. Could take 5 days. I have little children and no car. AAA caused more problems than they solved. Useless membership. Dishonest and fraudulent. Tech fled without leaving any paperwork or my signature. Unprofessional!

Had AAA for several years now and called first time today for flat tire. Was on the side of a busy street. Cop stopped by and told me to move vehicle out of the way soon. Called AAA many times. After keeping me on hold got they were never able to figure of where I was. Gave a four hour window. They never called me back to update. Ended up calling them several times for update. They auto routed me to other state based on my phone area code. Very painful navigation. After 2 hours I gave up and called local towing guy. Showed up in 10 mins and fixed it for me. AAA is useless. They never call you or update you. Even if they do expect several hours before someone shows up. DO NOT WASTE YOUR MONEY.

I called to tow my car and requested a flat bed truck because my car is slightly low. They came with the truck I authorized and used blocks to pull truck on to flatbed. The destination was an hour away. 2 hours later my car was not there. Tow company said they were stuck in traffic. My mechanic called me to inform me that the tow truck driver dragged my car of "tow trailer" and didn't want to be responsible for the damage. He took pictures showing me all the damage. GETS WORSE!! It was not the tow truck that picked up my car! Driver said, "Look, I was told to pick it up from a lot and bring it here'. This is not what AAA informed me! They said he was stuck in traffic! GETS WORSE!! AAA told me to contact Airport tow who towed the car and ask them to deal with the damages, and of course they gave me the run around.

10:45 AM 2/10/2015 called autoclub NY to get car towed 2 miles to mechanic shop. They keep calling me back it will be 30- 45 minutes. It has not been 4 hours, and counting. Frustrated... This is unacceptable.

Absolutely abysmal. AAA sent out a tow truck company called C&M Towing (located in Union, IL). The tech crossed the jumper cables, fried my battery and blew up my fuse box (550 in repairs + 113 in car rental). Driver shows up, hooks up cables, asks me to hold the box by the handle (I did) and starts the car. Car ‘horn’, not the alarm (because there is no alarm on the car) blares for 20-30 seconds straight. Driver of tow truck gets out, I ask him about it, he says "it wasn't supposed to happen." He says "the positive and negative are switched on the battery" which is not possible, seeing as how the battery came with the car (a 2009 Toyota Corolla bought directly from the dealer).

I signed up for AAA because I have teenage drivers that I wanted protected through what I had always heard was a great program. I guess it's great in theory but in reality it's HORRIBLE!! My 17 year old son got the car stuck in a ditch 40 minutes from home at 9 pm on a Saturday night in the middle of a big city. Calling AAA they said it would be 3 hours before they could get him help. That would put my son alone until midnight. I decided to call another tow company but thinking I would be hard pressed to find anyone that could beat AAA's response time. Boy was I wrong.

Today at 3 pm, I put in a initial call to AAA for roadside assistance. I was told it was a 2 hour wait. I waited 6 hours (3 in the freezing cold alone) for the tow truck. I called several times & was lied to each time I called. Spoke with many supervisors and I was told I wasn't priority since this was my 3rd call to AAA in the last year and my tow for today would cost the company, and they wouldn't make any money off of me today & they didn't care if I cancelled my membership. They told me it was okay to leave my car there with the key, that help was on the way because I was freezing and finally had a ride home. I was accused of abandoning my car and there was no guarantee they would come to tow it. Took 7 hours for AAA to finally put a call for roadside assistance. I have been a customer with AAA for 10 years and never have I been so mistreated. What service am I paying for each year?

I called AAA for my car to be towed. Silver State Towing came out to tow my car last month. The person that came put a ding in my car. He was at my home for an hour. For the first 30 minutes he was standing back by my trunk above my tire. My son came in the kitchen and said "That guy has been standing in the same spot for 30 minutes, he's doing something to the car by the trunk". I looked out and saw him as well standing there. Well when I got my car back I noticed a ding that had been repaired with white finger nail polish. I had NO ding on my car previously. My vehicle is a classic and I take good care of it. I hardly ever drive it. After he painted the ding he took another 30 minutes to put my car on the flat bed.

Had a dead battery in my SUV. AAA in Mt. Pleasant, SC drove out and replaced it. Within a year, it was dead again. I went to my regular mechanic thinking I had a bad alternator or electrical drain. They checked it and found that the battery provided by AAA was too small and did not meet the car manufacturer's spec. As I needed the car back, I had them put the spec battery in the car. I immediately called AAA and while not very helpful, they mailed me a claim reimbursement form a month later.

PREMIER MEMBER... What a joke! Truck broke down at 8:25 PM on a freezing cold night. I call AAA and am told someone would update me within 15 minutes. 25 minutes later, I call them, tell them it's freezing cold, and nobody has contacted me. I'm told the tow service was busy on another call and would contact me soon. I said I'm freezing out here and his reply is, "Sir, if you feel you're in danger, call 911." WHAT???? This is Premier service?? 9:38 I call again... "Sir, a truck is going to be there by 9:35." Oh wait, it's 9:38. "They should be there anytime." 9:50... A passerby kindly stops and I tell him AAA said at 8:30 help was on the way. He laughs out loud and after trying to boost me off, tows me to a shop with his pickup, then takes me home.

Went on an outing for lunch on Jan. 30, 2015 with 5 disabled elderly veterans. We were at our local Shriner's facility for lunch. When our bus driver attempted to start the van, the battery was dead. He being a AAA member, called them for assistance. After waiting for over an hour for assistance, a AAA employee appeared, was told by our bus driver about the dead battery. This AAA employee was UNABLE to jump-start the bus!! Actually, he DIDN'T even try!! What kind of employee who answers distress calls from subscribers doesn't know how to jump-start a vehicle? AAA is useless.

First incident - left on the side of the road for an hour... two hours... Finally the fourth hour someone came. Next incident - second account holder denied service because primary not present. Primary call school and AAA service member suggests calling a tow company direct and sending them the bill for possible reimbursement. Received brief one line email from someone more than a week late saying "Sorry..." That's it. No effort to make it up to me whatsoever.

All I can say is they do not pay for repairs and when contract canceled, they refused to give me a refund. I went over paperwork and I am entitled to a refund will be contacting their corporate office. With all the complaints against this company we should start a class action lawsuit against them.

I went to AAA to get an International Driver's Permit. I told them I flying today when I called them to inquire about this permit. After getting the permit, when I left their office, I left the passport at their office and they did not bother to call me although I have given my phone number in my application form. Instead, they found my email ID and just emailed me just few minutes after I left. As I had my flight that day at 11 PM, I was checking my documents at 6 PM and I found I have lost my passport, but did not realize I left it at their office. We searched for about 2 hours, frantic search we did including the places I have been, AAA Parking lots as they were closed and I finally gave up. And then when I logged into my computer, I saw their email and by the time I got this email and called them, they are already closed at 5 PM and customer service could not help me.

I am building a new motor for the car (it was broke down and unable to run). In Florida if you do not have insurance on the car to prevent your license from being suspended you have to surrender your tag. I purchased AAA premium membership on 12-3-2014 for the purpose the roadside assistance and to tow my Jetta to my mechanic shop. I found out that I could not tow my car without a tag in (Per AAA policy), which is fine. I then call AAA and cancelled my membership immediately without using any of my services (my membership was 5 days old). I was told that I would get a "full refund since I did not use any of the services on my membership and since it was so new, and it would take 7-10 business days."

I called AAA to cancel my membership for 2 reasons: no longer needed (have alternate roadside service) and frustrated that they (AAA) automatically charged my credit card without my permission. When I explained this I was told they would not credit me as "I agreed to automatic renewal under a special promotion". I did no such thing. I do not however have any leg to stand on as it is their word against mine. If you are a reputable company you would recognize that good practice is to honor the customer's request with the intent that they may be a future customer.

On the evening of December 22, 2014 my daughter and I were stranded in an empty parking ramp in downtown Jacksonville, FL. We contacted AAA roadside service. First question they asked was 'Are you in a safe location?' I responded that we were not. They told us they would put us on a priority service request and that we could expect help within the hour. No inclement weather conditions. After 4 hours, many repeated phone calls begging for help, AAA informed us that their roadside truck had 'broken down and we don't know when help will be available'. They only have one truck?? We finally received assistance elsewhere.

I had or should I say I have a flat tire. Called at 6:30 tonight and I have called back four times and now 9:24 to be sitting on hold as I write this complaint. Amazing, and oh wait for it, she just got back on the phone to let me know that there was a mix up and they would send someone out in 2 hours. REALLY, I have now asked for a supervisor and once again I am on hold. To make it all the more funny. I am in a town with a population of 5400. For anyone that writes a complaint against this company, go everywhere you can and write one BBB. STILL ON HOLD.

AAA Service Provider, Elite Towing, damaged the bumper cover on my Volvo S80 while trying to drive the car up onto a flat bed trunk instead of dragging it up; putting it on the flat bed truck. Advised the tow truck driver that car was having transmission problems but he tried repeatedly to gun the engine to load it onto the flatbed instead of dragging it. He hit the flat hard 1/4 of the way up damaging the bumper cover catching it on the rivets on the flat bed. The driver apologized state he was sorry and he does not like to damage a customer's car while handing me two feet of the bumper cover. Weeks later he or the owner of Elite towing claims he didn't do it. After 6 weeks of lack of co-operation with Elite Towing & AAA, they are not offering to take responsibility & repair the damage. They are insisting that I pay 50% of the costs of to repair the damage. I am a long-time AAA provider (nearly 40 years) who is frustrated; disappointed and angry beyond belief. AAA is not a reputable company who stands by their service commitment to their customers. Stay away from AAA & beware of the fly by night outfits such as Elite Towing.

We bought a membership to AAA and had never used it. My husband became stranded in the middle of nowhere in Michigan. It was freezing out and he needed a tow. Called AAA and they said 45 min tow would be coming. 45 min later no tow. He calls back and they say another hour or so - tow truck broke down.He waits almost 2 and they say they cannot find anyone to tow him so he should find someone on his own. So three hours later still no tow and they tell him to "find your own tow as we cannot service you." ARE YOU SERIOUS AAA? He finally found a local guy who would tow him and after almost 5 hours and paying $149.00, he was home.

Car dead in driveway New Yr's Eve; got a jump w/n 1.5 hrs. No biggie, I know, but wanted to mention customer service has kicked it up a notch over last 3 yrs or so. They were always business-like (have never encountered rudeness), but now they promise a time & keep calling back & forth to me, to driver, if there's a delay. This is AAA serving Union County NJ, started w/ them in '92 for 2 cars; over the yrs that's up to 5 cars. The premium for 100 mis towing has saved our bacon 5 times in 8 yrs. Just thought I needed to give them a plug since I read of so many horror stories here at other places around the country.

Have twice now been a victim of fraudulent assessments from AAA Road Service. Supposed voltmeter readings showing expensive part replacements and suggesting tows to AAA "Service Centers" I would encourage anyone thinking of using an AAA Service Center to read the reviews in advance. After contacting AAA Executives I was informed I was wrong and they were right.

I had AAA for 8 years as a plus member. I also had auto pay. I happened to walk into a branch to make a purchase. Surprisingly the representative told me that my membership had been cancelled in May. I explained to her that I hadn't received anything stating that my coverage lapse. I also told her that I used the roadside assistance in May and they failed to let me know that it lapsed. I contacted AAA headquarters they refused to activate my plus membership and only told me I could activate the basic membership. After going back and fourth with them, they still refused to take care of an 8-year plus member. This is how much they care about their dedicated members. SMH but everything happens for a reason. I signed up with better world club www.betterworldclub.com they offer the same services as AAA minus branch locations. Other than that they offer the premium service, which is AAA plus for the same price and 100 mile tows. They offer the same discounts movie tickets. It's all good AMD also you can add someone onto your plan and they also receive 4 service calls a year unlike AAA.

We blew a tire on our way to a wedding and called AAA toll free number. We were all dressed up and needed a tire changed. After 5 minutes trying to explain where I-80 is in Nebraska, we gave up and jacked it up and put the donut tire on. It was a weekend and the city did not have a tire dealer with our size as the tire was ruined. We couldn't drive 150 miles home the next day on the donut so had to leave it and rent a car to get us back home and to work. AAA denied claim for rental stating it didn't occur en route to our destination. Clearly it did, but since I didn't rent the car til after the wedding it didn't qualify. The case manager who I complained to was rude and arrogant, talked over my attempt to state my case, and would not escalate it to a supervisor. Their policy states, "Reasonable expenses for unexpected automobile or passenger van rental and commercial transportation for the reasonable time required to complete the trip to your planned destination or return home, whichever comes first." I am cancelling my membership as well as 10 family members I had just renewed as gift memberships, which I do every year at Christmas.

I have roadside assistance with Geico so this service is unnecessary for me. Apparently, they've mailed me notices of auto pay but I did not receive them because I have been a homeless vet for the past 2 years. November 11th, 2014, AAA withdrew 87.00$ from my account. I accidentally had it set up on auto pay although I do not need this service. The woman I spoke with by the name of Eva at the Heathrow, FL call center refused to issue me a refund for a service I do not need. She spoke with her supervisor by the name of Megan who also refused to issue a refund. This is unethical and I consider it a legalized robbery. Can someone please help? Furthermore, I received no emails about this. Why were no emails sent?

Despite a multitude of complaints against Sam's Towing and Recovery of Liberty, AAA New York continues to contract these scumbags as their towing contractor in Sullivan County. Not only did they rip me off, but they have ripped off many other motorists who had the misfortune to break down on Route 17. They are con-artists who prey on stranded motorists by either greatly inflating their repair bill, charging for services not rendered, or holding their car hostage for the payment of bogus "storage fees". If you would like to read the details of the many complaints filed against Sam's Towing and Recovery, Google their name in a search.

All these complaints are true. I work for a contractor for AAA for 4 yrs. I was always told to collect over mileage before dropping a car. If bill was not paid it went back to our lot until the bill was paid. I also did get calls that was 2 hours old. Then I had to deal with an irate member when in reality I only had the call at the most 30 mins. Then came the pay from AAA to the contractor. We used to get paid 19.00 base rate and 1.25 a mile after 5 miles to a call then 2.25 a mile after 10 miles in tow. So if you break that down as a company owner you make nothing after paying 35% commission to the driver "average pay to a driver" plus fuel plus insurance on the truck along with maintenance to the truck and any truck payments they may have. All I can say is consumers and business owners beware.

AAA is high and not a good service. I had AAA and I had multiple bad experience. I switched to MCA. It's been great and I saved a lot of money.

In Aug 2014 I had a lock out and requested service from AAA as I had a lock out. The service provider was 4 miles away from where I was. When I called the agent for AAA said it would be 45 minutes. When an hour and 10 mins went by I called again and they told me it would ONLY be another 45 minutes. Finally after another hour passed the owner of the place where I was offered me his keys to go home and get my spare key so I called and canceled the call. The next day I submitted a complaint to "member relations" and they said they would investigate it and get back to me, they never did. So today (Nov 29 2014) I was eating out at a restaurant and after eating my car wouldn't start so I call AAA not thinking that it would happen again. But sure enough after calling them 6 times I finally got the truck there waiting 2 hours and 10 minutes. I have had it with them after 28 years, I am looking for another service.

I live in Virginia but I am currently visiting family in Savannah. I am an honors member at AAA. I called requesting a tow truck at approximately 1:10 am and was told that a truck would be there by 2:15. Even though I am a middle aged woman and I was alone in a strange area I figured an hour would not be too long. At 2:40 am I called to see where the truck was and was put on hold for over 10 minutes. The rep came back saying The tow truck was in an accident and it will take another 45 minutes to get another truck there (A lie). Pretty upset at this point not only because if I didn't call I would have never gotten this information but also because it was freezing outside. I still kept my composure and said OK. At almost 4:30 am I called back to see what happened and was told Oh, I was just informed it will take another 45 minutes. Of course, once again THEY DID NOT CALL TO INFORM ME OF ANYTHING.

Wife locked her keys in the car and I called AAA at 6:30 pm. Was rainy and cold. Gave wife my car so she and our child (2 yrs) could go home. Waited for 2 hrs. Called several times during this period to see what the issues was. Was told numerous times that the driver is a few minutes away or that he is outside and I should see him. Driver was clearly not there. Finally, several good Samaritans who had seen me waiting for so long offered to help me. One lady called her husband from home who came and he helped, the owner of the restaurant my wife was at was helping.

I called at 11:56 for my car that had a dead battery, over 2 hours they never showed up. Called again. My home landline phone was out of order. I waited again for 2+ hours and the FINALLY got service. The person who came out was WONDERFUL!!! Can say a bad thing about Rob!!! But really, how often does a home landline have NO service!!! HATE THEM.

I visited NAPA auto parts on 10/11/2014, presented my AAA card to receive my AAA discount and was informed that their AAA discount was "not working right now". I did not think of it as a big deal (because it was a relatively small amount and I was able to use another type of discount). Unit I visited, Peerless Tyre on 11//3/2014, bought 2 tires, and was told by the store manager after the tires were mounted, balanced and put on the vehicle that the discount is only good when you buy 4 tires. I contacted AAA via email and Christine ** took a copy of my receipts and told me I would hear back from her after she received a response from NAPA and Peerless Tyre. That was 3 weeks ago on November 5, 2014. I have not received a response from AAA to date.

My wife was stuck in the mud and called AAA for assistance. While removing the vehicle, the tow company damaged the rear bumper. The bumper will have to be replaced. I contacted AAA and they opened a file. After several calls and emails, I was finally told they could not help and the tow company was denying the claim. This after TEN years of membership. I cannot recommend AAA to anyone anymore.

I would give no stars if that option was available. I have had AAA for many years and was a AAA Plus member. My son wrecked his car in July and since we knew it would be a while before we could afford to get it fixed (and it was questionable whether it was repairable or not), we had the car towed to my residence. We have now realized that the car is not repairable so we called to get the car towed to a salvage yard. AAA refuses to tow to a salvage yard and states that their policy is to "only tow to a repair shop. " First, my home is not a "repair shop," but they towed the car there in July. Second, isn't a tow a tow, regardless of where the car is being taken? I called Customer Service and was treated in a rude manner.

I called AAA 3 days ago and the AAA worker took my credit card payment of $100.00 ($82.00 for Plus membership and $18.00 towards a $35.00 same-day service fee). AAA said that I should pay the remaining $17.00 of the same-day service fee to the tow truck driver. My car was to be towed 12 miles. Soon after towing began, the tow company owner called me and demanded $59.00. He said he wasn't making money on the tow and that he needed to make money on the tow. He asked if I understood that he needed to make money on the tow. I said yes, I understood, and that I made the agreement with AAA to pay his driver $17.00 cash, having already paid AAA $100.00

I have been a member since 2011 and have used the roadside service 3 or 4 times. My daughter, whom I pay for, none. The guys who answer the calls are great, no problem. Offer water in the summer; nicest guys. The call center is another story. I think they advertise for rude people who just hang up when they feel the conversation is over. Also, I went in for an oil change at a AAA service center on Thunderbird Rd in Glendale, Az and they were rude there as well. Their loss, I will never get my oil changed there again.

Let me tell you the service you can expect from AAA, as a 12 year Premier member, when you really need it, the service won't be there. My son called for a tow when stuck in the middle of nowhere in Oklahoma. After being stalled with "updates" for over 2 and a half hours, he calls again and AAA says they have no tow truck to send. They suggested he spend the night where he was - in a closed gas station in the middle of nowhere!! I called for a supervisor and get some rude guy (in New Jersey for heaven's sake), who says, "if he can't get a driver, he can't get a driver." That's it, they don't care where or how they leave you stranded. AAA has lost a 12 year customer, what a worthless company.

I hit a deer while traveling in a remote area of Northern Minnesota, about 40 miles from my home. I called AAA at 7:20 in the evening and was on hold for an operator for 4 minutes. At that time a young woman assured me that she could help me only when I had given her an exact location, including cross streets. This is after dark, on a 2 lane highway where towns are sometimes 30 miles apart. She then told me I needed to walk to the closest mile marker so I could tell her which one was closest. I did inform her that I was exactly 4 miles south of the city of Hill City, Minnesota, and that the nearest towing company was most likely in Grand Rapids, Minnesota. At that time she became quite snippy as she informed me that they could "in no way" tow my car to Grand Rapids. She told me that I have "basic service that allows a 5 mile tow". I told her that my card says I have "plus coverage" and that I believed that I have 100 miles towing coverage. Then she went on to say that Michigan was over 100 miles. (Michigan????) When I set her straight about the state I was in, she proceeded to try to get me towed to a location that was over 4 hours away and in opposite direction as my home. When I asked for a supervisor she hung up on me.

I recently learnt that what I thought was a two year membership fee was for a Plus RV account. I do not have an RV. I was under the impression that the payment was for two years. When I realized, thanks to the expiration notice one year early, that I had paid for a service that I did not need or was aware of and called AAA, I was told that as "they has already provided me a service" I could not get a refund or any charges applied to the my renewal. I was told that I could complain to the Better Business Bureau if I wanted but there was nothing they could do about it. So beware of this bait and switch by this company that thinks it's too big to care for anyone. I am switching to a more responsible company.

Nov 13 2014 10pm The car broke down, called AAA. First we got a rep on the phone from another country. They could not find our membership, they transferred me to Allstate, called back and got someone who was from the US. I said the car broken down in front of the building where we live. We have had the membership plus. The car was in someone's driveway, we need a tow to move the car out of the driveway and into the side of the street until we can get the car fixed. AAA turn us down, they wouldn't come tow the car. I asked her supervisor. Why do I need AAA if they won't tow the car to where I want it? They said they will only tow it to a garage. I had to ask someone to help me push my car.

DO NOT BUY BATTERIES FROM AAA. I had to call AAA for a battery issue in So Cal. I purchased a new one from them as it came with a warranty. That’s where the trouble started. After driving for a week, the battery completely died. I called AAA again from N Cal and asked them to check the battery. They insisted that the battery was good and the Alternator had to be replaced. So I had to now tow my vehicle to a mechanic. The mechanic tested the battery and found that it was crappy. He gave me a print out with the reading and asked me to replace it. The Alternator was good.

We bought a used car which had a AAA battery in it less than a year old. We have enjoyed AAA plus membership for 23 years. Apparently the battery warranty is not transferable to new ownership. What a petty little trick by an otherwise good company. Shame on you AAA! Customer NO service at your service!

We've had AAA for years and have the upgraded service. We are looking forward to dropping their service and finding one that actually delivers on their promises. About 2 1/2 years ago I had locked myself out of my car, called AAA who said, "We are so sorry but we don't have anyone in the area so it will be a couple of hours..." I called my husband who rescued me. About a year later, I had a dead battery. I decided to utilize the AAA we've had for years. AAA said, "We are so sorry but we don't have anyone in the area so it may be a couple of hours..." I waited an hour and a half, ended up calling my daughter for help. 3+ hours after I had called AAA the driver called to tell me he was in the area - when I no longer needed it. This summer I was stranded on a mountain pass with 3 teenagers. I called AAA and was told, "We are so sorry but we don't have anyone in the area so it may be a couple of hours..." starting to sound familiar? Needless to say my husband drove the 4 hours and rescued me, so why bother paying for AAA - "three strikes and you are out".

When you call AAA - American Automobile Association you are greeted by a Spanish message first. Why does 90% of America have to cater to 10% of the population. If you say anything you are called ignorant because you don't want to or need to learn Spanish!

Service was requested at approximately 11:44 PM on Saturday, November 8, 2014. AAA vendors decline to provide towing service. Stranded on a dark rural road just outside of Wadley, GA. Finally, a vendor agreed to come and assist at 2:36 AM. This is after a local law enforcement officer was able to solicit help from a local resident and assisted in getting the vehicle to a nearby residence. The towing vendor stated that he would come at 8 AM to tow the vehicle. It was a nightmare because my lady was stranded 2 hours away from home on a dark rural road and could not get any assistance from AAA. This was not a peace of mind but a nightmare. I will never recommend AAA to anyone.

I put my 2002 GMC Envoy in the AAA shop as they had already replaced the ignition components costing me about $500 several months ago. Well my ignition started locking up with key in it and wouldn't release the key at times. And other times the car would not start or even click when key depressed and after several attempts it would suddenly start. Also my check engine light had come on so I put it in the shop...

Car electrical system went down when trying to leave after a medical appointment. Called friend who came down and checked everything and tried to jump start. Nothing. Called for a tow to the shop that has worked on the car in the past and only three miles away. Told that tow would be there in under one hour, no show. Called again. Story now that it would take another 30 minutes for tow to arrive, no show. Called again and now the story is that it will take yet another 30 minutes. Then 30 minutes later, instead of a tow, I get a computer generated call that the truck has been "dispatched". Then thirty minutes later, another call that "emergency assistance" is on its way and would be there in 15 minutes. Ten minutes later, another computer call that it would now be 30 minutes. Called AAA and complained.

My car's transmission blew on the highway in Virginia Beach (570 miles away from my home!). I called AAA and Cal's Towing responded to the call. Not only did he do what was required of him but he went way above and beyond from checking my fluids to making all of the phone calls for me since I had no idea where I was or do I know anything about cars. He reassured me and helped explain what I would need to do.

I just had my BMW upgraded with BMW and Dinan parts. I called to ask if these can be added to my auto in case of accident/theft. They said no and then told me they are not sure if they can insure my auto any longer! The parts are sold for BMW M-series and by Dinan. I am looking to go somewhere else after 8yrs. I am dissatisfied that they will not add additional coverage for the M-series wheels and trim or the Dinan engine parts. I am angry that they would then question if my auto is safe.

I'm done with AAA. Never should have purchased their towing coverage. After a few years I finally needed it once to tow my car to a repair shop which was just over two miles away. From others, I have heard it often takes an hour but I called at 730am and didn't have a tow truck until 1230 in the afternoon!!! As I called back was repeatedly told they are on the way, 20 minutes out, had to respond to a police call, etc. Every possible excuse. 5 HOURS!!!! I could have pushed my car to the shop in that amount of time. Apparently tow companies really don't want to tow AAA members. Don't know why, must be some type of financial loss to them but I'm not waiting 5 hours again for a tow. What a scam.

I booked our Universal Orlando vacation through AAA and from the drop down menu, I chose the AMEX Star-Worthy selection for which I got a certain discount. In their website, if you booked through them, you will receive 2 souvenir refillable cups as a member. Turns out, since I already have the AMEX discount, I won't receive the cups. It doesn't matter to me if I received the cups or not as long as I was informed beforehand. I also could have booked through my job's website which was a tad cheaper. It was a misinformation and should have been included in the disclaimer.

I have been a AAA plus member for 2 years and first time I requested their service was on 09/06/14. My car broke down at 11:30pm in the night. Initially they gave me a 30 minute window. But every 30 minutes I called, they kept pushing it further by 30 minutes. I had to call multiple times. Finally, the tow truck arrived 2hrs later. After initial assessment it was clear that my car needed to be towed. The driver tried to rush me and wanted to go away. But after convincing him, he agreed to tow the car. I wanted to take the car to Mountainview from SF to which the driver refused. He threatened to leave the car in the middle of street. Since, I was already fed up, I decided to park the car 3 miles away near my friend's place. I was assured that they will tow my car in the morning.

I called for roadside assistance and told would have to wait 3 hours before someone will be able to come out. It's been 2 1/2 hours already. Called several times to complain but they don't seem to care. They know you don't have a choice but to wait.

Waited on tow for over 3 hours! First call somehow no one got dispatched, second call the tow truck passed right by us and proceeded to tell us his boss told him to take another call! When we pleaded for him to pick us up, he demanded payment upfront! (We were going through AAA which I pay $100 a year membership to cover service!) Then I was on hold with AAA for 30 minutes trying to find out what was going on and was told it would be another 30 minutes to get a truck to us! This was the scene of an accident and the 3rd attempt to dispatch a truck successfully!

Roadside assistance dispatched Wissinger towing in Mineral point Pa. to tow my car to a garage. It took two hours for them to arrive even though their shop is less than 20 miles away. The driver could not operate the roll back trucks controls and the winch would not function. He then damaged (gouged and broke) my front bumper by trying to drag it onto the rollback. The driver then calls the owner to come out and see damage he caused. Owner shows up and proceeds to curse and yell, and approach me in a threatening manner with a metal flashlight in hand.

For about the past year my car periodically would not start because the battery suddenly "died". At first I thought it was an electrical problem. Every time the AAA came out and the battery was checked it passed AAA's battery test. Last February I had my car in for a routine service and the battery conveniently died while there. Luxury Motor Works in Monrovia CA (a very reliable service center that I've used for many years) called to tell me the electrical system was good but the battery needed replacement. I then called AAA to come out and replace the battery. But when AAA arrived they once again deemed that the battery was okay and refused to replace it. It was under full warranty at that time. I told AAA that they should replace the battery because there obviously was something wrong with it and that I shouldn't have to accept an unreliable battery.

In March, 2014, my car broke down out in the middle of nowhere, near Death Valley, Calif. I am a 63 year old woman and I was alone. There was no cell phone service, as there are no cell phone towers nearby. I sat there for over 2 hours, alone, wondering what I was to do. I was afraid to stop stranger and afraid not to. I was across the street from the turn off to a lonely rest stop, about a 1/4 mile of the road. I saw one car pull in and could see a man get out of the car but I didn't walk down there because it was too deserted and I was afraid.

Bought a AAA Battery Just 3 years ago. My vehicle would not start. After 4 hours of charging at home, the car still wouldn't start. AAA sends a road tech and also CAN'T start it. He then tests the battery and his meter reads 10.4 volts. Using a booster, he starts the vehicle. He then says he can't replace it because it's not under 10 volts. I tell him CLEARLY, the car still won't start. He still can't replace it. The name of the road service is Classic Auto Service. The warranty AAA is obviously flawed. If their battery won't start the car, that should be their first requirement for warranty. 10.4 volts did not turn on my 8 cylinder vehicle. If AAA/ Classic Club Service sold me a battery that did not meets my vehicle's requirements, they are responsible. Now all I have is a worthless battery.

AAA was called on 9-8-2014 when myself and my elderly mom were at a parking lot in the rain. I asked the AAA tow driver whether it was safe to drive the car and he said "yes." I asked for a battery check and the driver said it wasn't necessary. If he had done that test he would know that the problem was *not* the battery. AAA driver said he tows to his friend's (non-AAA) repair shop in Raleigh.

I scheduled a vacation with triple AAA to Hawaii. Upon my arrival I discovered I was being double charged for resort fees. I contacted my travel agent with no response for 3 days. When I finally got a response the reply was there was nothing they could do. So this means I was paid double for resort fees. When I finally got a hold of my travel agent it took three more days for someone to let me know something and I had to be the one to contact them again. I feel as if it was something to get extra money out of me and if I had not noticed the extra resort fees then someone would have got double paid and I would have been out a hundred and fifty more then after finally someone answered my questions I find out it will be 10 days before I can get my money back. And no one is willing to accept responsibility for the mishap. To sum it up I will choose a different travel agent to book my next vacation, very unhappy and unsatisfied with triple AAA performance after booking my travel.

I am member with AAA for past 8 years and yesterday received letter from AAA office regarding my membership will be cancelled because I am abusing my membership. They note I am using my benefit a lot and some of my DMV transaction I done it wasn't AAA job to do. My question is if my DMV transaction was something it should be done by actually DMV, why did their employees do the transaction? I am just a member and I don't know everything about their guidelines. Isn't it that they should give the warning or talk to the person who did my transaction? Instead they cancel my membership. THEY EVEN CANCELLING MY WIFE MEMBERSHIP WHICH SHE NEVER EVER USED HER MEMBERSHIP.

I took my car to that facility for repair on 9/13/14. After 7 days later I've been told they don't have proper tools to work on my car. After numerous phone calls I will be picking up my car on 9/21/14 if GOD help me here without fixing my car.

Left key in car ignition to partially lower windows, outside temp. 100F, got distracted and did not turn ignition completely off. Went into work, 4.5 hrs. later discovered my keys in ignition and complete absence of any engine function or sound when key moved to start position. Called AAA, service tech arrived, very polite, less than 10 min. wait. He tested battery with some measuring device and told me "you have a bad cell in your battery". I asked what that meant and he said "you need a new battery". I told him I found it hard to imagine that my battery would go from no problem to completely dead because I had a bad cell.

I have a BMW that sat in the garage for 3 weeks due to my having surgery. It would not start so I called AAA roadside service. The man who came said I needed a new battery, even though the one in the car was only 1 1/2 years old. He said "if your car won't start after only 3 weeks in the garage, that means you need a new battery."

We have AAA roadside service (service being the word) that is renewed annually for over 25 years. Our car had a flat tire and we called AAA. The customer service dept informed us the tow truck was 15 minutes away. No one came after 1/2 hour. We continued to wait patiently. A police officer stopped as well as cars and residents. We decided to call back. They assured us they were only 1/4 mile away and will be there shortly. Another 1/2 hour later no one called us to inform us of the update. We called back. We are elderly people in our eighties waiting in a hot car. No one ever called us back to reassure us of the update.

I had flown in to an airport in CT intending to take my car to NH that day. The battery was dead. I had no time to contact AAA that day so I had to take my rental car to NH. When I returned two days later I called AAA and they tested the battery, said it tested fine and gave it a boost. Next morning car did not start. Again, no time to wait for AAA and had to make other arrangements to get to airport on time. Called AAA from airport and was given a hassle because I could not be there with the car but finally agreed to come out as long as my neighbor was there. Again insisted battery was ok and gave it a boost.

I had a battery replaced, but the old one was still under warranty. They charged me since the previous roadside assistance did not write down the serial number of the warranty. I've been trying to get reimbursement, but am getting a runaround.

My wife and I have been members for 2 years. The first year we never used AAA. The second year I tried to use them for a flat tire. I wanted it plugged. They wanted to put the donut on. I had a 65 mile drive ahead of me, and the tire was good for 40. Then today I had to have my wife's car towed 25 minutes away to our Ford dealer. They told my wife we needed to pay $40.00 out of pocket because the tow was more than 3 miles. Let me ask you, would anyone pay $75.00 to AAA, because they want to have coverage to tow their car for 3 miles? I had no idea that I bought a 3-mile package. The print must have been microscopic. They are a very crooked operation and they use misleading sales tactics. I cancelled my membership today and I hope this will cost them another $100 or so cancellations. BEWARE OF THIS COMPANY and their arrogant and incompetent employees.

I called AAA at 3:00 pm and was told that the wait was 90 which I thought was extreme but what could I say. I waited til 4:35 pm, no one had shown up or called so I called them back. I was told give them another 30 minutes, mind you, I'm in a area where there is no place for me to go not to mention I had to use the restroom. I called after the 30 minutes was up and explain to them I had nowhere to go and had to use the restroom. They informed me to call 911 and ask the police to take me to a bathroom with all the crime going on in the city. I'm sure the police would have thought I was crazy, on top of that I was given another 30. Now this means I will be there until 6:00 pm which is unacceptable for me. I will not be renewing with AAA.

We are as a family AAAA roadside member. They sent us renewal requests stating that all our memberships had expire, and that we would be without coverage unless we submitted new payments, including a bogus coupon code - immediately. I checked my card and my and my family members accts were not set to expire for 9-10 months. They were trying to get us to renew early keep our funds totaling over $300. And then on top of it, said our new renewal date would be reflective of the date payment was received. Be careful of this totally unethical billing scam on behalf of AAA.... Am going to see another service via my CC when the subscription end in 10 months... How many unsuspecting are automatically sending in the payment on this fraud! Also reporting to BBB and Yelp and legal authorities.

Driver has a lazy bad attitude. Told me he didn't have to give me gas because I ran out by the station. Well for one thing I don't care where I run out. I pay for you to bring me gas, so I told him to tow me home. Then he says I don't have to do anything because your tag is bad! Not even a month bad I didn't put it on yet. So he put maybe a 1/4 of gallon and ran out a block away from home. I'm not going to be with AAA next year. Who the hell did that ** forget who pays his pay check. Really gone down. Been a plus member for 5 years.

September of 2012, I purchased a battery from the Automobile Club. On August 02, 2014, my battery died and it is still under warranty. They refuse to honor my warranty. They lied to my face twice about my battery not being the problem. My mechanic who has been in business for 30 years said the battery was no good. This is an outrage and a scam!!!! I have filed a complaint with the Better Business Bureau and I am going the write the president, vice president and the CEO. I had to buy a battery from Sears just to get to work because they failed to supply me with a new one. I lost work time and money.

Renewed based on supposed Motorcycle coverage. When I spoke with the sales representative, I told her I was only interested in the "Motorcycle Coverage" because I needed them to replace my motorcycle battery. She said, yes, "we do that", but she went on to say I would have to renew my membership I had prior for two vehicles. She only offered the highest rate, versus any alternatives. I had to recommend alternate options I knew they had, to minimize service I really didn't need. I called after 72 hours due to being unable to locate battery options for my motorcycle type.

I have a 2-yr-old AAA battery that died 3 times this week despite having it jumped by AAA and driving it 45 min after each jump as instructed by the driver. AAA refused to replace it. Two of the drivers that came out did not even come with the battery tester despite knowing that it was a battery related call. I had to follow them back to their respective shops to get the test, only to have the test show "recharge and retest" indicating a 'good' battery, and yet the car still wouldn't restart after 45 min of driving. So frustrating. Going to my own mechanic tomorrow.

August 2014 - Went to AAA auto for the standard oil change with a $14.95 coupon. I knew that with it being a Friday afternoon, I would need to make an appointment. Called and time was scheduled for 3:00. I arrived at 2:40. At 3:20, I look and my car was sitting in the same place I had parked it. When I asked if my car was done, they said they were getting ready to bring it back right away. WHAT!! I went outside of the garage to watch and see. They were actually performing the oil change when I overheard the technicians say, "That's that nurse there." 1st of all, everyone who wears scrubs is not a nurse and you should not talk about customers PERIOD and that it was heard by me is RUDE. So overall, 1 hour later, I had an oil change and will NEVER return to this location. UNPROFESSIONAL and I urge anyone to pay the extra $ and go somewhere else. I plan on contacting corporate office. As a veteran and a customer, I will never go back to AAA Auto Tanner location.

Membership experience is horrible!!!!! Back in March, 29 2013, I enrolled to the AAA for $139.00. As I was purchasing this membership online, it offered 3 extra months of services at no additional cost. With this being said, my renewal was supposed to be executed on JUNE 29, 2014. Around September 2013, I was contacted by the local AAA office to offer additional services. They added my husband as what they said free of charge. In February 2014, I was contacted AGAIN by the local AAA agency to offer this renewal which I declined, since my current insurance policy includes roadside assistance.

On 6/18/14, my car broke down in Felton, CA. AAA towed my car 1/4 mile to a repair shop in Felton. On 6/27/14 my car broke down again, this time in Concord, CA. I requested a split-level, flat-bed tow truck, which successfully towed the car on 6/18/14. This time AAA refused to tow my car saying it was too low to tow. AAA suggested that I contact tow truck companies on my own and apply for reimbursement.

The driver checks the battery and tells my wife it needs a "commercial charge" and instructs her to remove the battery, take to Napa to charge and reinstall it herself. The battery was purchased from AAA and still under warranty.

Beware if you are purchasing from the advertised "Deals" offered by the American Automobile Association (AAA). I am a Premier member of AAA that subscribes to AAA's "ClubDeals". I was solicited by AAA ClubDeals and subsequently purchased an expensive item on 6/25/2014, and I have never received said item, one month later, as today is 7/24/2014. The disturbing issue is that when I have tried to resolve this issue with AAA over the past 3 (three) days, I have gotten NO assistance whatsoever, despite my multiple emails and posts on their appropriate webpages, and phone calls with more than a half dozen AAA "customer service" reps.

Saturday, July 19th, 2014, my husband and I was driving to PA, when our transmission went out. Our car a 2013 Nissan Sentra, that we purchased from Midway Nissan November 2013. Luckily we were exiting the highway, was able to get the car across the road to a nearby hotel. Called, Triple A, and they dispatched a tow truck drive to us. We were at 200 N. Mountain Rd. going to Faulkner Nissan at 3925 Paxton St, both in Harrisburg, PA. When Cannady Towing arrived (they are located in Lemoyne, PA) our 6.54 mile drive turned into 13 miles. Tried calling the towing company, and they must have a GPS system or Google maps, but they wanted to continue to argue with us. Had to file a dispute with my bank. And they along with Triple A have not refunded my money as of yet.

In April 2012, AAA sold a car battery to me. Their warranty is for 3 years. When my battery died on me in Apr. 2014, I called them to come in & replace it. They came by and "recharged it". I did everything they said & the car wouldn't turn on later the same day. Called back & they came by again. Their agent stopped by and told me he can't replace my battery and put me on the phone with his manager (Norma **) and I expressed my frustration that I was stranded on the street because of the battery they did not fix. (Please note: I did not use profanity or anything else. I merely told her how disturbed I am by the bad service I've been receiving.) Norma had the audacity to yell at me. I asked her to lower her tone and asked for her last name. She refused to give me her last name, insulted me and hung up the phone on me! I've never been so disrespected in my life.

Approximately 2 weeks ago I applied for AAA auto service. Last night I was at the grocery store at 9pm and came out to find my tire had come off of the rim. I quickly pulled out my temporary AAA card and called for assistance. I was told by account services that even though I was in their system, because they had not received my payment they could not provide the service. I was furious, but I offered to pay the AAA person upon arrival and that didn't workout. I am done with AAA. I'd rather pay for auto assistance through my insurance or call the local motor assistance. If AAA can't help me change my tire at 9pm, I don't need them.

Triple A I know now is a horrible company. Roadside assistance my ass. I called the first guy I hung up on me 30 seconds into the call after I was on hold for a good 20 minutes. Frustrated I called back and got on with this woman, I gave her all of my information. I had run out of gas on the side of the highway. She then told me I need my credit card because they would not pay for the gas and that I would have to pay for the gas when the truck got here? Finally I got my friend to lend me their card number so that they would come. I was on the phone with them for about 45 minutes total before they told me it was going to be about another hour before anyone got here so I said ** that you guys are entirely too slow and are a terrible company. Not my first time trying them and I've only had bad experiences.

I called to cancel my membership since I found out I could save $400 by putting roadside assistance on my insurance. The woman at Membership told me that they could not refund my bill even though it was just renewed 2 days before. They could only credit it forward to next year? Seriously? She also told me that no supervisor would speak to me and that I could write corporate HQ but they had no email or phone number.

I bought a car few days ago. I went online to get a quote, checked AAA online, it says $125. Few hours later, I received a call from an agent to review my quote. He kept asking me the regular question about the car and other info. I ask him about how much I'm going to pay per month, he said $170 plus deposit. The total around 400. I said ok but don't charge me till I sign the contract!! Later he emailed me the contract, the same time I get better offer for $123/month. I respond please cancel my policy and do not charge me. A day later, I check my account, they charge me!!!! When I tried to call him, he's not answer the phone. I called the customer service, explain what happened, ask for refund. They put me on hold, pull my file, they failed to contact him. She said she emailed his supervisor and she going to give me courtesy call. Still waiting. Bad experience from a quote, end up paying $400!!!!! I'll never recommend anyone to sign with them.

On Jun 1, my wife got her GPS tangled in the steering wheel while driving. She could not untangle it, and called AAA from the side of the road. The guy came, untangled the cord, and then decided to do a battery test. Told my wife she would not make it to her destination. She bought his story and paid 100.00 for a battery. Problem is that just two days before, since I was travelling, I check my car and my motorbike. Everything was okay. I called AAA, San Diego on June 5 to complain. Every time I am told it will take a few days. Thus far, June 26 no one has called although they keep telling me my complaint is "high priority." This is extortion.

I have been a member for 32 yrs. I have been signed up with AAA plus for about 10 yrs. & made the mistake of signing up to have my yearly membership taken from my checking. AAA took the money & I've NEVER received the card. When I went into AAA to register my car, I asked about getting my card since the money was already taken. The sarcastic woman said "we sent it out." I told her I did not receive it & she told me to check with the post office on what my address is. I told her I lived where I have for a long time. I asked to speak to a supervisor & when I spoke with her, I told I'd like to change it back where my money is not taken automatically again because the way it was before I received the card & then paid.

I had a blowout in Manchester Tenn. I called AAA. After sitting on the side of the road for 3 hours, I called back and was told they could not find anyone who knew how to change a flat on a motorhome???? I have been a member for over three years.

As long-time AAA members, my wife and I used to take our cars to the AAA shop in Greenville SC whenever they needed service or repair. However, I hadn't been there in quite a while because every time we took a car there for a simple service procedure such as an oil change, they would find something else that seriously needed to be repaired or replaced. This morning, I needed a jump start for a 15-month old battery. The road service tech who came to my home tested the battery and said it simply needed to be charged for a couple of hours, so I took it to the AAA shop thinking I could get a free charge. I should have known better. An hour later, I got a call telling me that I need a new battery. Never again!

I am not upset about the standard AAA service. That part was done with high satisfaction. I called for a jump start and and they showed up in less than 20 minutes. Phone service was good. Updates were good. The wait time was great. What I am pissed about is that the guy tried to get me to buy a battery I did not need. When he showed up he was already saying things like "probably a dud battery" before he even open the hood of the car. He attached some kind of diagnostic machine that made no sense and rambled on about voltages and what not. He said the battery was no good and would need to be replaced. I tried to ask about driving around to charge it or if I had enough life in it to take to the dealer to check my warranty.

I too have had a recent negative experience where a 2 yr old battery from AAA died 3 times over a weekend and they wouldn't replace it. They give me the typical canned response that others have documented. They also throw their 3rd party contractors under the bus claiming it is their decision and that AAA are not "battery experts". Last time I checked, the battery said "AAA" on it! The problem is that AAA will not reimburse their 3rd party even if the tests are +/- 1v within compliance. To the guys on the field, it's a bad battery but they will not swap it out because they know AAA will not back them.

NEVER purchase a car battery from AAA. They say it has 3 years warranty. If it's bad they replace it. Well the battery I bought from them it's not even 2 years old and it's bad and they will not replace it. Over the course of 3 months I called them 3 times because my car did not start. 1st they said it's the transmission; 2nd they said it's the wires connected to the battery, which my husband replaced because of them. Now when the battery is all the way dead, they said it was because the wires were changed (after I told him that) and it damaged the battery. I am so upset I will never buy anything from them again, and I wish someone will do something about this awful thing they do. I have to go buy a brand new battery.

Bought used car warranty. I know only major things are covered. Too long to approve repair, no way home from dealer (no public transportation). Have to rent a car that they won't pay for because they haven't approved the repair yet and you must leave your car to wait for their adjuster whenever he finally gets there to look at it. This has happened each time I tried to use them.

I have AAA membership. Dead Battery. Call them out. Don't have my battery - make me buy one. What a rip off. Absolutely disgusting company. Left us stranded. Member for 2 years - no respect.

On April 3, 2013 I had an issue with my battery that required a jumpstart. I called the 800 number and was assured someone would come within 90 minutes. A short time later a representative called back and said everybody he called within 70 miles of my location had refused the call because it was late. Apparently these people don't realize that emergencies don't just happen 9-5 Monday-Friday.

The card in my dad's, friend's and co-worker's wallet, an "American Icon". Goes to figure, I follow suit. Until this past year when I needed them. Paid and paid over the years and now they refuse to assist in almost every situation is hard to swallow. Locked out of my son's car - they are on the way, on the way and then, "Nope" the registration is not in your name. The contract clearly states "any car". We have the same names and addresses. My pocket book with ID is sitting right on the seat and "Nope"! Being hung up on 2 out of 3 calls, etc. etc. etc. Bottom line, I could go on about my troubles with them or tell you that the same coverage with any other company is less than half the price. Do your research and drop 'em. Remember to check with the BBB & Consumer Affairs this time!

I am still a customer, however I will never buy another car battery from them again. First, their batteries are expensive. Their replacement warranty is no good. They will just keep jumping you and not replace a bad battery you paid good money for, even though all the automotive service stations are rating the batteries 200 cold crank amps as "needs replacement". I needed 2 or 3 jumps from them on their battery and was repeatedly told the battery from them was still good. I waited on average about an hour and a half each time. I now use Sears for batteries and haven't needed a jump. The only good thing about AAA is that they install those expensive batteries and don't charge you for the all road calls you'll need when you get stuck.

My car broke down a block from house. I called AAA and they said they send a truck by a company ACE which is only 16 blocks away and it would be 1.5 hrs. So I waited, no truck in 1.5 hrs. I called to check and all they could say is they checked and ACE is still coming. After another 1hr, I called again and I was going to be next but they weren't sure how long. My neighbors help me push my car to my house for which I was glad, and only 20 min did get a call from a company called A PLUS. SEEMS TO ME THEY DIDN'T KNOW WHAT THE HELL THEY'RE DOING AND WHO THE HELL COMING? Want to see if this post is shown or someone will block this. How many others have been treated this way?

My membership was cancelled, never received renewal letter so I did not know. Was member since 2006, they would not give me upgrade for towing because it was more than 6 months. I had no idea that it expired but I believe that they could have given me a simple upgrade if I paid for it. Could have been much more customer friendly. I have owned a restaurant for 30 years. It doesn't hurt to be customer friendly for sure. Next. I had a FLAT tire. The idiot that they sent out could not get a lug nut off. Said he didn't have the tool and left. This is triple A, not a plumber! I went and got what I needed and with one little swing of a hammer, got the lug nut off in 5 seconds and changed the damn tire myself! First review that I have ever written. Terrible service on both ends!

My car wouldn't start about an hour ago and so I called AAA. They sent a person in a small car that tested my battery and told me it was dead and needed to be replaced. My husband told him to go ahead and the technician was processing the card. I had gone into the house to check and found that we had bought a battery through AAA 3 years and 2 months ago, but I also saw some warnings about buying the battery through AAA. I told my husband and we didn't buy the battery and immediately took it to Sears. They checked the battery and said that it was good and didn't need to be replaced. I'm not sure why it would be a good battery 15 minutes after AAA told us it was bad, but this sounds very suspicious and should be checked out. Sad as we've been a AAA member for over 40 years.

AAA website states, that every mechanic they refer is back up by AAA with 12 months or 12,000 miles guarantee. WELL THAT IS A BIG LIE, my truck broke down within 18 days after being repair by the AAA mechanic, that by the way did not know what he was doing. After 84 days of fighting and run around, they finally email me with "Your claim has being denied." The reason why? Well I do not know and not one would explained. After spending over $1,600 car fixing, 5 days in a hotel in the middle of nowhere, and being a 5 years AAA member. I am so sorry, but at this time we can't fix your truck because ... I would like to know, why is everything okay till you ask for something. I really think that government should look into AAA. They have a permit to steal from people and paid taxes on it. This company is more than a joke!!! By the way good luck trying to contact a supervisor, No phone call or emails.

I have been a member of AAA roadside service since 1998. I have always paid my bill on time or early. I have not used the service very often but felt good knowing AAA was there if I needed them. One day I had car trouble and limped into a repair facility to see about getting it fixed. They gave me an estimate that was way too high and I could not afford to pay it at the time so I called AAA roadside assistance to have my car towed back to my home to try to fix it myself. I mean I paid for AAA service and felt confident AAA was going to be there for me. NOT!!!

First off becoming a member and understanding the benefits of the premier membership I joined October 2012.. In Sept of 2013 unbeknownst to me my membership was entered as automatic renewal and membership fees were taken out of my account one month prior to my expiration month. I was charged for insufficient funds by my bank due to them taking the money resulting in one overdraft fee and my utility bill unpaid. New cards for myself and spouse were never mailed. Last week I was stuck on ice two hours away from home. I called AAA for roadside assistance. After explaining to customer service that I did not have my card nor number on me she asked me for other pertinent information.

AAA battery sucks. AAA replaced with a new battery on 1/9/2014 and then series of problems started. Daily when I park the car and take in, the next morning the battery is dead. Called multiple times for inspecting the battery and always they were specifying there is some issue with Car which is draining the battery overnight. I took to several service centers, dealership and spent more bucks for diagnosis but keep ending there was no issue with Car. Finally took to an auto electric shop. They diagnosed and concluded it was the battery issue.

I have been a member for 15+ years and on 2/12 I requested a return tow of my disabled vehicle from a repair shop. AAA had originally towed the vehicle there when it broke down and when they couldn't repair I requested a return tow to my home. After being promised a driver who finally showed up after several hours, he refused to tow the car citing the vehicle had no windshield. When I told him to come view the car to show it was intact he refused and drove off. He was quite rude - tow service was Hamner. I called AAA and they assured me they would dispatch another tow with priority.

In July 2011 I had a dead battery and AAA came to my rescue with their mobile battery service. I purchased a battery from them and was told it had a 3-year replacement warranty. Fast forward to February 2014. On 2/4/14, my car didn't start, so I called AAA who came out and jump started it, and tested the battery, said it was going bad but tested fine for now and that I must have left something on that drained the battery, and if it didn't start again the next time I should either call AAA or take it to an AAA location for a replacement.

I have ended or they ended the relationship I would have after 20 years. In so many years there is no accountability, customer service or anything else. If you use your membership they do not want you. When you complain no one responds. I want to share with the public that avoiding this company is smart. They are a rip off, they have horrible rude service and you can spend hours on the the road when they screw up the call and when you keep calling since they forgot about you. You then can get charged for 2 calls.

I had a problem with my car probably about 50 or more miles from my home. I thought I had a good car insurance that has my back when I have problems like this with my car. I have not had to use their service in a long time, but when I did I had nothing but long waiting hours on phone and a long time to wait for a towing truck. Instead of the person from AAA telling me where to send the bill, I have to wait again on the phone and I'm not saying just 10 or 15 mins. I was on a very busy intersection with my car and needed roadside assistant and I'm having to wait. I wish it would be the same way when they collect money from me for my car insurance every month. You know I would be cancelled and without car insurance. When I first had AAA their service was excellent, now years down the road, their service stinks! It should go both ways for the service they gave me and give me a discount. I'm thinking seriously of looking into another insurance company and would not recommend anyone to get insurance through AAA!

January 19, 2014 about 12:30 p.m. our Cadillac SRX slid off the foot of the snow-covered driveway as we were turning into the driveway from the main road. In that it couldn't gain traction in the 6" of ground snow, I left it on there on level ground, where it rested about six feet (6') beside the driveway, and walked the 1/4 mile to the house to telephone our snow plough provider. He arrived in 20 minutes and plowed the 1/4 mile driveway in short order; but, the Cadillac was yet snowbound. I additionally, telephoned AAA, told them the situation. AAA dispatched a tow truck & driver.

On December 18, 2013, I called AAA membership customer service to let them know I had a battery going bad in my diesel truck that I had purchased from them and was still under a pro rated warranty. I had to call back 3 times before I could find a customer service rep that could actually find where I had purchased my battery because it was under a previous membership number that was still under my name. When I finally got a hold of someone that knew what they were doing, I instructed them that my truck had died a week before but I had jumped it myself. I had just gotten home from taking my truck into O'Reilly Automotive and had the batteries checked and they had instructed me that the battery I had purchased from AAA was going bad and because I drive a diesel, I have two batteries...They stated if I didn't replace the one that was going bad immediately, it would end up causing my other battery to go bad as well.

While in a hurry to pick up child at school and get to a meeting I turned on car and ran back into house to get something. When I closed the door the car locked :( I did not have the spare key. I called and was told that since the car was running it would be called in as urgent. I am on hour 2 now... Had to find ride for son, skip meeting and keep all doors to garage open and doors into house closed. Upon calling several times I concluded that they only contract with ONE of the several tow companies in my area. I should have just called and paid the fee myself. Their nonchalant attitude is not acceptable for the money I pay for this membership.

AAA Southern New England stopped offering its expanded membership (only offers basic) to new enrollments, or re-enrollments. There is something very wrong about this change of doing business. Why hasn't anyone filed a Class Action lawsuit against AAA Motor Club in Connecticut? I read another complaint about a member's expanded membership being cancelled for enrollment ("too many road service calls"). Multiply eighty seven dollars per year by millions of members: that is a lot of membership money with discriminatory underwriting. Why hasn't the State Attorney's office in Connecticut looked at this capricious way of managing membership?

Canceled my dad's policy with them after it renewed October 1, 2013. Dad isn't driving anymore, gave up the car and insurance and has no use for this service. They no longer give refunds. Triple AAA keeps your money and will not refund unused amount. Make sure you are aware of this before you turn over your $87.00 for a single use. Poor corporate business practices. Please pass on and let others be aware of this.

Going to pick up an airplane in Miami on the evening of August 24 my car got a flat tire, call AAA and they told me to wait 30 to 45 minutes. Two hours later they call me back to tell me that they was very sorry but there where no tow truck available in all South East Florida to take care of my car. I decided to go to my parking place riding on the flat tire (close to midnight) because my flight was on 6:00 am. I'd begin a complaint with AAA reclaiming the expenses needed to replace the tire and the rim - I'd destroy it trying to get to my parking place in Miami. After three months of giving me the runaround and no answering phones, finally I received a letter saying that they are not responsible for the damage caused to my truck and I am not receiving any compensation because they utilize third party trucks and are not responsible when things go wrong. My question is, AAA is a company who supposedly is nationwide available to tow your vehicle when needed. If they are not responsible for not having tow trucks available, why do I have to pay $124 a year for having a service they can`t provide? The cost of replacing rim and tire were $224.00.

I have premier service with them. The first time I used my membership, I broke down on I-95 and they told me it would be about 45 minutes. After 2 hours of waiting, I was very concerned and angry but they finally showed up. The second time I called them, it took 2 hours and when the driver came, he said he didn't have time to take my vehicle 35 miles and it was a work truck so he couldn't take it and left. I called the 800 number and told them what the driver said and they said they would get someone out immediately. In the meantime, a resident on the street who had been drinking the whole time I had been stuck came out with a gun pointing it at me saying he thought I was just there to rob him.

We are a family of 4 and each of us had AAA membership. We have been Plus members since 1997. This year, AAA downgraded our membership to basic. They are punishing us for using the services that we were entitled to and paid for. They told us the reason is excessive use. We only called AAA for emergencies and tried to resolve problems on our own first. Isn't this why we have insurance? We were told that AAA MAY consider upgrading our membership after three years. This is fraud and it should not be tolerated.

First - I am a member with AAA and have used their service before without any issues. This year 2013, I relocated for work to Huntington Beach and had my brakes go out. I had AAA Plus and called to have my car towed to my mechanic in my previous nearby town (I am a single lady and the tow truck driver was creepy so I do not want to be too specific) and called AAA to arrange a tow and set an appointment with my mechanic. To my surprise, my car was taken to a different mechanic, Gustafson Brothers in Huntington Beach. To my horror, they worked on my car and charged me nearly double what my long time mechanic promised.

On 8/28/2013, I went to AAA Care Center in Frederick, Maryland for a routine oil change. After the technician diagnosed my car, he came to tell me his recommendations for additional services that my car needs. I informed him that I could not have them done today. The technician seemed mad that I was not willing to have them perform the services. When I left the center, I noticed that my car was not breaking properly. I informed my sister and she took my car for a drive 2 days later. She said the car was driving fine and that I was paranoid because of the assessment I received from the technician. I commute to Baltimore every day for work and I am in traffic anywhere from 90 minutes to 2 hour at minimum going to work and returning from work.

I have been a member since 2005 with a sole focus of having my snowmobile trailer towed. I'm in habit of calling in every year before renewing (we all know we pay more and get less every year) and every year I was told my trailer was covered under the AAA Premier RV plan. This time when I called, I was first told they stopped covering trailers 5 years ago. Then I called to file a complaint and after a few calls, I was told they never covered trailers.

On 9/1/2013 I drove to Flagstaff, AZ to visit my son that goes to NAU. I drove to his work at the Courtyard Marriott and talk to my son. When I went to leave I started the car and went to back up, and the car stopped. Tried to start again, and would not start. I call AAA Roadside Assistance and they sent out a AAA Flagstaff Battery, because I have a AAA battery. The serviceman Felix want to jump car to get out of drive. Asked for me to open hood, advised battery in trunk. Said has connections under hood also, so he hook battery cables to connections under hood. When he told me to start the car, my door locks went up & down and my dash board start flashing and making sounds/alarms when it started, but when I put in drive it stopped again. He then hooked battery charger to battery itself in trunk. Did test said alternator was bad. So had towed to Seven Day Auto to get alternator replace.

I have always been satisfied with AAA. They are mostly roadside service but do offer special rates at hotels and car rentals; however, they are NOT an insurance company and anyone assuming that is mistaken.

We called to get the car tow. The customer service was nice & informed that it will be about an hour before the towing truck arrive. We waited, an hour passed still no one showed up. We called AAA again. They said they are finishing another customer and will be on the way soon. So we keep waiting. 3 hrs pass, still not show up!!! I wish they're honest with us enough to tell how long will it take so we can manage our day. Now I have to be absent from work. If I get fired, I will sue you, AAA!!!

AAA does not honor its warranties. Does not provide the services it promises. Their 'discounts' keep on getting less and less. They advertise incorrectly on their site when naming where you can get your discounts. Other than hotels, there aren't much. Last summer, I stayed in several AAA hotels while going across country and they were not/not up to standard. They were supposed to be NICE hotels. One was under construction while I was there. Highlight disappointed. When I tried to cancel, found that AAA won't give your dues back! Then after an internet search found a number of complaints against them and some involving court violations regarding insurance scams!

I bought a battery from AAA two and a half years ago. If the unit failed within the first three years I was promised a new replacement. Well, my car was having difficulty starting and I took it my mechanic who tested it and determined the battery had a bad cell and needed to be replaced. I told the mechanic of my warranty and called from the garage. My mechanic and his manager both told me to expect trouble. The said AAA would deny the battery was bad, that it was just "severely undercharged." Sure enough the road technician, a very nice guy, told me exactly that. He put on his tester and after receiving a printout said he could not replace the battery. He had to go by what his equipment said.

AAA Road Service Auto Club not a good choice. AAA has horrid customer service. And, their billing policy of adding an additional charge of 1 dollar on every bill for an "education fund" is outrageous. This was meant to be not noticed as the font is very, very tiny. What a scam! If you are thinking about becoming a member, think twice. If you already are one, then read your invoice closely -- a dollar does not seem like much but if AAA receives a dollar from every member (they claim they have millions), then they are receiving millions of dollars with no benefit to the customer.

I called to get Roadside service (Tow) and I was greeted first by the customer service person with, "Hi, thank you for calling AAA. How can I help you?" I then said, "I'm ok. How are you today?"... Then I got silence. I said, "Hello?" She then said, "Yea, what can I do for you?"... Well it went downhill from there. She went on to tell me that I could NOT get my car towed from where I was broke down to my house because that would be considered a "Courtesy tow" not a emergency road side assistance call. HUH!!!! I asked her to explain. She then said I could have the car towed for free to a mechanic to get fixed but not to my house. So I decided to be honest and said, "Listen, I don't have the money to get it fixed right now. I will have to wait until I get paid." She said, "Well it will cost you whatever the going rate would be."

I could hardly believe my eyes when I opened the certified letter that arrived a couple days ago from AAA of Southern California! Immediately, I believed there MUST be some type of mistake while reading the words: Your membership will be cancelled due to a violation of the Terms and Conditions set by the Club Member Guide, as towing services will not be provided for the purpose of transporting vehicles due to purchase, sale, auction transaction, car show exhibition, charitable donation, or relocation of any similar situation. This conduct is detrimental to the best interest of the Club.

I called AAA which I have been a member since 2010 for them to pick up my car from my house and drop it off at my mechanic. I asked for a flatbed because every time they try to pick up my car with a regular tow truck, it damages my bumper because it is lowered. The flatbed truck finally arrived two hours later and stated that I would have to give him $20 because the car is okay to go on a regular tow truck. I explained to the driver that my car can’t go on a regular tow truck. I also need this flatbed because the ramp that it is going to is very steep, and I need the car to be taken up from the back so that it can be placed with the car facing the garage when it is placed at the mechanic’s house.

On June 10th, 2013, I was making a right turn and I saw this car coming so I pulled as close to the curb as possible so this other car could drive past me. BUT he ended up crashing into my driver side. I turned off my car and took my son out from the back seat as he was my number 1 priority. The other driver re-parked and I took pictures of the accidents - the spot where he hit me, how much space I gave the other driver and somehow he still ended up hitting me. But anyway, we ended up exchanging information and I called my agent, AAA, to tell them my story and I told them I have pictures. I also got a call from the other driver's insurance and I told them I have pictures so I emailed it to them.

I was involved in a car accident on May 28 2013. I called AAA for the towing service. It was after 6 pm; the auto body shop was closed so the towing company took my car to their yard and delivered the next morning to the Auto shop which was approx. 15 miles (together distance from the accident scene to the towing overnight then to the Body shop). The towing company charged $480 to my Auto Insurance. I called AAA to try to verify why the fee has to come out of my pocket (which would be paid by my insurance).

Finally called the corporate office and spoke to a lady - can't remember her name, but she was very nice. She said they are happy that I called because they don't know until someone tells them Then later I received a call from their district supervisor who apologized for the mangers handling of the situation. Then about a month later I received another call from him and he informed me that they now have a new and more experienced manager. I'm Very happy with the outcome. Will definitely consider returning there again.

My husband is 74 years old. I’m right behind him in age. My husband is very ill and has cancer. He has a catheter on his chest, right above his heart for dialysis, and two lines on his right arm for his chemo, for drawing blood, etc. We were on our way to MD Anderson Hospital in Houston when we got a flat tire. We thought of going outside and waving someone down, but we were happy to have membership with AAA Roadside Assistance. We called them at 1:50pm and explained the situation. They asked for directions, and they told us that someone should be here in 30 to 45 minutes because there is another call before us. An hour goes by. I called and told me that the person is on another call, and that he should be there in 45 minutes to an hour again.

I have a membership with AAA roadside service. I have had it for a few years. This year they started limiting how many times they will assist you. I upgraded my membership for better services and can still only use them 4 times. They advertise "We'll be there to help you anytime you need assistance. If you need a jump start, gas, flat tire or towing or are locked out of your car or house." They are there anytime unless you need them 4 times in a 12-month period. So my husband was hit on the freeway. Our truck rolled 5 times. AAA refused to reimburse us for the towing because we had already used the service 3 times this year. The same rollover accident, our adjuster didn't represent us. We had to fight with our own insurance company and are now having to sue.

We attended dragon boat race 5-10-2013 at Pt. Mallard. They parked us in grass beside baseball complex (near golfing range) - area wet from rainfall. Car got stuck. I called AAA. A man called me and said his 23,000 truck might get stuck. He came out. He said he would need 4-wheel drive; however, he DID not have to call for 4-wheel as 2 Pt. Mallard employees, Whitaker ** and Trevor **, pulled us out with Pt. Mallard tractor. He attached his chain; however, he DID nothing else and told me it would be a cinch out since he used his equipment (I ask, "What equipment?" He said, "My chain.") When I signed ticket, I made note of above in box on form. I asked, “Do I get a copy?” When he brought it back, the notation I had made had been scratched out. I've had AAA 17 yrs. I believe I have called rd service 2 times. Nothing else except travel info and maps. I am very upset and disappointed about this and how it was handled.

Triple A supports this business and names it an AAA approved Auto repair shop. I called Kohl Motors on Tuesday, May 7th, to find out if they could get my truck in for an oil change and charge my airconditioner. The office manager said to bring it in on Thursday May 9th. I dropped the truck off Wednesday evening, May 8th, and the office manager told me they would call me when it was finished. I did not hear back from the office manager Thursday; therefore, I called Friday morning, May 10th, to inquire if there was a problem. The owner of the shop Pat assured me that the truck would be finished soon and they would call when it was finished.

It was in late December when I called AAA because of a flat tire. I waited over 2 hours for a driver to come out. Once the driver came out, he quickly changed my tire. He took the flat tire and threw it in my truck. I heard a snap. I immediately confronted the driver on what I witnessed. I asked him if he broke the board in the back of my trunk. He proceeded to tell me the purpose of the piece. I explained that was not my question. He then told me no. After the New Years, and after I saved enough money to purchase a new spare, my mechanic brought to my attention what I had known that night. The contract driver broke the board in my car. Now, it is the beginning of May, five months after my initial complaint about the part destroyed by the driver.

I took my Mazda in early Saturday morning and was told my car will be done no later than 1PM that day. Well after waiting for a call, I decided to call them and they told me things came up? People that came in after me received their cars first! Never again. This was the Towson location in Maryland!

2010: Needed a jump start, got a pitch for a warranty covered battery and that my battery needed replacing anyway. Took the bait. 2013: Battery dead. The road service guy told me I need a new battery and the AAA one I've got is over 12 years old! I asked him how that could be. He didn't have an answer, yet he had the gall to hard sell me on another AAA battery. I was absolutely amazed. I asked him about the warranty on the 3-year-old battery (that's not that old is it?) and said I was out of luck. Wished him farewell and I will not be renewing my membership.

An AAA member for over 50 years, I moved from Michigan to Ohio. Mich agent led me to believe that there would be no problem in getting coverage in Ohio. I learned today, 3/19/13, that my payment did not reach them & therefore both policies were cancelled. I am not insured, in a new state, newer house & car. This is not my fault. I acted in good faith but AAA Ohio cannot or will not reinstate me. This is poor treatment after so many years of trust and reliable payments on my part.

I was an AAA roadside service member and insurance holder (home and car) for ~15 years. I rarely had to use either service prior to this past year. There were 2 recent occasions where I was in need of the roadside assistance. Instead of a simple, straightforward experience (which I expected and paid for), I was greeted with rude customer service agents, back and forth phone conversations for 1-2 hours and, in the end, no service! Long story short, I was leaving the gym when my car would not start. Unfortunately, I didn't have my wallet containing my AAA card. For a reason still unknown to me, the woman at AAA could not find my information in the system and refused to send a tow truck. I begged her saying that I was 100% positive I had a current card (which I later found in my wallet). I let the AAA agent know that I had just received paperwork in the mail from AAA to the address I was providing her.

AAA roadside assistance truck parked behind my parked car and refused to move. When I kept insisting, he told me to "kiss my **". This was at a YMCA in Naples, Florida. I do not know what company he works for but this is real good advertisement for AAA.

I have a membership with AAA. In general, I have had positive experiences, though this time was different. I was hiking over on a desert mountain and got back on my car, which was half a mile off the state route 160. I got stuck on the dirt road as I was trying to turn around to drive out. After doing all I could to get out, I decided to walk to the main highway nearby. I called AAA explaining the situation and that I need a 4x4 vehicle with a winch to pull me out of the soft dirt. They told me a truck was on its way and the driver would be phoning back. It was getting close to nightfall as I was waiting for a call back. Eventually, I got hold of the driver and talked to him about the situation.

I purchased an AAA warranty for peace of mind with our used 2005 Sienna. I spoke to a AAA Insurance Specialist and asked specific questions like, "Do you use junkyard parts?" I was assured no and told they would never consider something like that (he even laughed at me for asking). I recently had my car in for service at the dealer who informed me that the transmission, steering rack, and radiator needed repair. I just got the car back today and guess what? They only authorized a junkyard transmission, declined coverage on the radiator claiming it was caused by corrosion, and now I'm questioning if the rack was junkyard. The contract fails to mention any exclusion of junkyard parts so now I'm stuck with a potential issue down the road and a leaky radiator I'm responsible for repairing. How else would a radiator go bad? Buy from someone else.

After waiting in line for several minutes, we were sent to the cashier to purchase tickets for Cirque du Soleil. We inquired about tickets. First, she was rude about not having a calendar for us to see dates. Then she was short with us saying "Just choose a date" several times. After trying 3 times to find good seats, she said we could not take up any more of her time. I said we would go to the end of the line and wait for another turn (there was no line). She tried one more time and we took whatever was available just to get out of there. We have been members of AAA since 1978 and AAA plus for several years and have never experienced such poor treatment.

We took the 2003 Camry in for inspection. They said they could not inspect due to idling was low. They wanted to do a diagnostic for $110. Every time we go to a AAA, they try this. Upon leaving, the car cuts off every time it is stopped. We called and filed a complaint with AAA. The manager of the store called me and said that my husband never left the car (it was not true; he said he sat waiting over 45 minutes inside). Basically, he told me I was lying. Never ever use AAA car centers for anything!

My son took the Honda Accord to AAA Car Care Center in Wake Forest. They replaced wheel bearings, some seals, and the timing belt. This was on Saturday, March 30, 2013. On Sunday morning, my son stopped for coffee, and when he came out, the car would not start. He decided to check some connections under the hood and then tried to start the car, and it started right up. For background, this vehicle has never once failed to start, ever since it was driven off the dealer's lot. It has sat for 2 or 3 weeks at a time, and always cranks right up. Since I frequently drive the car, my son took it back to the shop this morning (7:30 a.m.) and told the center about the first ever time the car would not start. They have now diagnosed insufficient pressure to the fuel pump, and are in the process of replacing the fuel pump at a cost of 500-600 dollars. The manager, Jonathon **, insists it was a coincidence. This is not a coincidence.

My car needed a tow because my hood flew up when I was driving. I called a tow company that works with AAA and it's called Rick and Rich Towing, located in Cortland County. They are trying to charge me $2600 to fix a minor issue on my car, which is a 1995 Volvo. My car is not worth that much. Secondly, they towed my car and did not take down my AAA membership information which I had handed to them. So now, they are trying to charge me the tow, of which the only reason I even used them to tow was so that AAA would pay for it. Now as I was trying to fill out my AAA reimbursement form, Rick and Rich Towing, refused to give me any information needed so that I could get reimbursed the money that they want me to pay.

I have been a member for a few years now and my card number is **. I have used AAA more times than I would have liked but every time I use your service, it has been great from the customer service to the tow truck driver. But I just recently used your service on Friday, March 8, 2013. I had the driver meet me at the mall. My brakes were locked up so I parked it at the mall and waited for your driver. He showed up faster than I expected which was great, but your AAA driver loaded my car on his truck and left to drop my car off at my house. I left 15 minutes later. I got home but there was no tow truck around. I waited for close to an hour. I was getting ready to contact AAA to find out where my car is but your driver showed up. FYI, it's a 15-minute travel. He was gone an hour.

I drove my jeep off my driveway to the street and slid into a snow bank sideways. Unable to dig myself out by snow, I shoveled & plowed, etc. I finally broke down to contact a local tow company I have used in the past, which informed me if I have AAA, they would call it in with AAA. I called AAA to find my membership expired and needed to renew so I did so by paying the $90.00 by phone to renew and called in the service for tow. 4 hours of **. They sent a local guy with a pickup truck who informed me he had no winch. But I called in a winch tow service with AAA. This was where it all began. I told the man I was very disappointed that he arrived without the proper equipment and vehicle and his response was he was going to contact AAA to inform them that he wasn’t touching my Jeep and that he wanted to let me know he was refusing to help. I advised him I was going to contact AAA to have another company come out that had the right service provided.

After being a loyal customer for 21 years, I just canceled my membership. I called for a tow; I was upfront with the agent and said that it is non-op and not a emergency. He said that as long as I was taking it to be repaired. I said, "Of course, I was." The repair shop was a home though occupied by my son who was going to work on the car. After I drove to where the car was, I was notified by AAA that they would not tow it after all and the agent made a mistake. I am very upset that they wouldn't even tow it. They said that it's not a roadside emergency. Wow! After 21 years, to get treated like crap from these people is not acceptable. I hope everybody finds out that they are dirty liars.

I was thinking of getting AAA for the first time, but with the experience my parents have had with the Travel Disruption Reimbursement, I have definitely decided against AAA. Broke down in North Iowa on I35 at night. No one had a truck available to tow a van, plus 4 extra people, on to Minneapolis where my dad was scheduled to be at the hospital the next morning for his open heart surgery. Finally found a tow company that would at least tow our van back to Mason City and then drive us to Minneapolis 120 miles away. We were already 215 miles from home, so this seemed to be our best option. We had to rent a car the next day to use to get around Minneapolis. Oh did I mention my mom is also handicapped?

I have a $150 AAA battery approximately 13 months old. It kept dying, so I brought it to my mechanic for a full charge. After trying to charge it for a full day, he examined my alternator and electrical system; both of which were great. He said I had a dead cell in the battery. I called AAA and explained the situation. They came, did their diagnostic on my battery and concluded the same thing, dead cell/bad battery. He did the same test several times and said they would install a new battery. After talking to his boss on the phone, the test now said suspect, which means possible draw. My mechanic, whose shop the car was at, emphasized again that everything was fine except the AAA battery.

I had AAA Roadside Assistance until last year. While I had it, they sold me 3 defective batteries. The last battery did not last a year and they replaced it and prorated me. Yesterday, my car wouldn't start and I called them and they sent RA and the young man tested and said the battery was fine and that it was an electrical problem. So I had my present Roadside Assistance (Liberty Mutual) tow my car to dealership. They called this morning to inform me that it was the battery and it was dead.

My car wouldn't start. I called AAA for service. They checked the battery - it was okay. They towed my vehicle (Honda CRV) to a nearby AAA service center. I was told it would cost me $421.37 to replace the starter - $225.14 parts, $183.50 labor, $12.73 tax! They reduced it by 10% because I told them the bill was outrageous. I told them that a new starter at Auto Zone was $130-$140 after core credit. This was an AAA-approved service location. It's a total rip off. It should not be recommended by AAA or anyone else. If you're in the Lawrence, MA area, stay away from Michael's Motor Sales.

When I signed up and paid for AAA, I was not told the towing coverage was only for three miles.

I've been a member for 16+ years. You left me on the freeway stranded! Period. This is a second email attempt to get answers. AAA did not reply to my first email on 1/27/2013. I put the first call in at 4:27 pm on Mon, Jan. 21. Three different trucks showed up 1 hour and more apart. None of the drivers had the necessary equipment to safely transport my Ducati sports bike. I had no choice, and no one helped, but to start pushing my motorcycle home with full gear and backpack after being at work since 5am. I was tired, hungry, deserted and cold. I pushed for 7 miles with those conditions and did not get home until 1am. I had to be back at work at 5am the next day. I expect a phone call from a senior representative to set up a court date.

Your service is atrocious and beyond disappointing. How could AAA treat people like this? I had a flat tire. I live in NY, there was snow on the ground, it was the dead of winter and I was 9 1/2 months pregnant. Luckily I was at home. I called for your help to tell me what to do to get it fixed. I've been a member of AAA for 20 years and I've hardly ever had to use your service. Thank God since it sucks so bad!

Two months ago, I joined AAA and then needed a jump-start for my car so I called them. The mechanic who showed up must have been drunk, on drugs or just stupid. He proceeded to hook up the battery pack with the wrong terminals and then when the car would not start, he decided to open my locked doors by prying a door open enough to insert an air bag to open the door with. He put a crease in my Mercedes Benz's roof where he pried the door. When he realized he had the battery pack on backwards, he tried switching the connections but by then the pack had discharged and in the process messed up some of the vehicle's electronics because of the initial wrong connections.

In November 2011, my battery was dead and I was in a public parking lot. I called AAA asking for a tow. No tow truck showed. Instead, a man with a truck full of batteries appeared. I was told I could purchase a battery or wait for a tow truck. I had already waited long enough and didn't want to wait another 30 minutes for a tow truck (which I asked for initially) so I purchased a battery with a 3-year warranty. Two years later, my battery is not up to par and I will need to get a replacement. I called AAA and asked if I could get a better battery for my replacement. I was told that I had to stick with that brand and that's that. I explained that I purchased a crummy battery and the person on the phone was not helpful.

I purchased AAA for my 19-year-old daughter who was going off to school as any father would want their daughter taken care of. So on a Sunday, my daughter was traveling to school and had a flat tire. She was about 2 .5 hrs away from home so I reminded her that she should call AAA and she did, to be told that she was not covered! So here was my daughter stuck and AAA declining service. I called them, after waiting 30 min. to find out that she was covered. So I filed a complaint; they called me back and said that well, they were just sorry and that they would look into it and call me back. That never happened! At that point, I emailed them and stated that I wanted a refund and guess what? Still, there is no call or refund! It's not about the money. I just need to find a company that will deliver when needed no matter what the cost!

I purchased an AAA branded battery through a service provider on 10/5/08. On 1/26/13, I called for service. First, the service provider tells me the 6-year warranty is expired until I point out the terms of the warranty on the original invoice. Then he tells me it will be cheaper if I just buy another battery at full retail and start the warranty over. Then AAA tells me I have to pay the service call fee because I'm no longer a member. To top it all off, the original service provider put the wrong battery in my car. Bottom line, this is exactly why I do not keep my AAA membership active. It is not worth it and they do not honor the warranty. You are better off going with a Sears or even a Wal-Mart battery.

Driving home from work at around 11:00 pm, I stopped at a car with emergency flashers on to ask if they needed assistance. It was a single lady who is an AAA member for 16 years who had been waiting almost 3 hours on the side of the road with 2 flat tires. This is in a rural area with no cell service. She said that 2 different people had stopped and then told her they would call assistance for her when they got to a phone. I waited with her for a while, then decided to drive back about 2 miles to the nearest motel (Cedar Lodge in El Portal) to call her insurance, AAA. After over 40 minutes trying to get help on the phone with AAA representatives, I was getting worried about Debra being out on the road alone and gave up with AAA. I went back and told her that I did not know if help was coming. Not knowing what else to do, I offered her my home for safety until she could get help in the morning.

I booked an AAA Disney package online. When I needed to confirm and check on a couple of things, I contacted our local office. AAA.com and AAA local offices are not affiliated? The local office could not access my information. I say, what the. In addition, I was invited to an AAA Disney show where they were touting a $25 gift card for Disney vacation booked in January. I booked in January, but alas, I was not entitled to the card because I booked online. I have two special needs children and cannot go into the office or spend an eternity on the phone, so online booking makes sense for me. I checked all the literature that comes with a membership and no place does it say AAA.com is separate from your local office. Makes me wonder who to call if I need roadside assistance.

In March of this year, my vehicle needed to be towed. AAA is responsible for providing this service, and the premier I would think would be an added bonus. They left me stranded with my car and sent a driver out who did a vulgar gesture to me and a friend who witnessed this, and left for no apparent reason other than they did not want to tow it to the repair shop I had chosen. I called back; they said they would get someone out right away. I waited for about another hour and another tow truck came and towed my car.

This evening, my wife called our AAA roadside emergency number to have a battery that we purchased from them in 2010 replaced. I was on my way home and I figured that I would be home before the tow truck arrived. I am so glad that I was home because the driver was very rude and condescending. The impression that I got from this individual was that he did not want to be at work. He attempted to talk us out of having the battery replaced. He kept asking who told us that the battery was no good. The driver begrudgingly exited his truck and began barking orders at us. The driver told us that he had to run tests on the battery before the battery could be replaced.