AAA Reviews

I've been a member since 2017 and just got a letter in the mail stating that I basically used the services too much within the last 3 years so they have decided to cancel my membership. That's the whole point of me having the membership. I'm very upset.

I received an offer from AAA for free enrollment plus add 2 additional members free. I have 2 kids away at college so great deal right? Turns out they have to live at my address. There are also age restrictions. I joined and paid online. Nowhere did it ask for their names, addresses or dates of birth. Nowhere was that explained. I called AAA and evidently it's written on the back of the temporary membership cards I was "preapproved" for. If it isn't in the main literature or on the sign up website, why in the world would I read the fine print on the back of a temporary card? I may not be so mad if you were upfront and honest about the offer. Way to misrepresent AAA! Getting my money back!!!

So, just got a letter of cancellation from AAA for using my services???? After 20 years?? No phone call or any kind of notice?? I just got back from a long drive with my 8 year old autistic daughter thinking I was covered???? Just called them to get a reason, all I got was some nasty sounding person pretty much telling me "sorry, not my problem"???? I'm literally sick to my stomach, cant believe it..

I have been an AAA member since 2008 and have been happy with assistance changing tires and towing but tonight my granddaughter need a tow out of a ditch. She had a card as a member on my account and was told they couldn’t help her if I wasn’t there. Extremely disappointed and canceling my membership.

So I thought having AAA roadside coverage was a good thing until I got home and received a letter in the mail about them canceling my membership/services with them because I’ve called them too many times for tow services. (So it’s my fault I was having car trouble) That is the craziest thing I have ever heard of. They want your money every year $50-$100 plus $45+per person to add them on your coverage plan, but they don’t want you calling using their services you paid for. They even let me renew for another year before canceling me 5 months later and I haven’t called them for anything since I renewed last December. So if y’all have AAA ROADSIDE service, don’t call them too many times if you’re stranded on the side of the road and need help.

I've served in the United States of America's Navy and Air National Guard for 27 years and am extremely proud of my service, however, I am incredibly saddened to know I have been utilizing a service promoted by a company that has the audacity to have the word "AMERICA" in their name. AAA - AMERICAN AUTOMOBILE ASSOCIATION....what a hoax!

I have never had a worse experience with an insurance carrier. The only reason why I got an auto policy with AAA was to bundle it with my home insurance. I disclosed that I had a previous claim I put on my house and I asked time and time again if they will keep my policy in force (sometimes they cancel it if they see previous claims). I was told that there was no problem and that my home policy would not be cancelled. So, of course, my home policy gets cancelled. So I decided, well, the whole point was to bundle the two so if they are going to cancel my home policy, I will cancel the auto policy and take my business elsewhere so I can bundle.

I contacted Triple A after leaving my lights on for 24 hours and being unable to start my car with my own Schumacher charger. James came in 15 minutes and had the car started and running in 5 minute. James couldn't have been more knowledgeable or friendly and I wouldn't hesitate to recommend Triple A to ANY friend. On a dark note, my 86 year old Mother called because our cards were expiring and despite the fact she no longer has a license and is driven by me everywhere she goes and her Alzheimers, the woman renewing my card sold my Mother another year for 50 dollars, which I only discovered by looking reviewing her phone calls, which I am forced to do because of unscrupulous individuals taking advantage of her which this woman did.

I have called AAA once or twice a year it seems for many years, flats and keys locked in car, and always prompt and courteous. This time was the best, told within 55 min but here in 10 minutes and fixed flat, nice guy and on his way in 10! Wow, what service!

I travel over 20 times a year, AAA rental rates went from competitive to outright outrageous! Not only are they not competitive they are higher than the companies themselves web sites, best site is for Costco members, 2. is BJS and you don't have to be a member. For example June 5 2019 ROA pickup at 8:30 return June 15 8:30 ROA, pay later rate of 441.00 on Hertz with a premium membership. BJS 332.00 same car, no need to have a premium membership when there is a zero discount, and still waiting to get reimbursed for over 2 years when they never showed up when I was driving through Massachusetts, and left me in my vehicle all night till I called another tow company and had to pay them out of pocket, their service is garbage.

We are somewhere near 40 year members of AAA. We have used the service a few times, but mostly we have paid to be sure we were covered if needed. Last night we were stranded in a rental car in an unexpected snow in the Utah mountains. The car was not safe to drive, so we pulled it off the road and some good folks took us out in their all wheel. The car is still sitting up there, 12 hours later, and we will either pay to have it towed or shovel it out once we can find transportation. AAA will do nothing because our car isn’t broken down. I am shocked and once we get this figured out, we will be finding another road club. @aaa

I'm a member with AAA for 19 years and these last few years even pay for the extended gold level because I travel lots. However, I have rarely used their services... Today I tried to pay the renewal online and the website did not let me log in. It was explained that my user login info was set with a password I have never used in all my online experience. I called customer service and it irks me how they apologize but nobody is making an effort to prevent these glitches or communicate for an improvement up the chain.

I called AAA to have my car towed. Their vendor Davenport towing, came to my house, jumped my car off and caused a wiring fire. I made a claim that they referred to Davenport who would not even return my calls and they denied the claim. No one from AAA or Davenport even investigated. The bill was $1911.00 dollars.

I just got roadside service with AAA on 5-11-19, I needed to have my car towed one place to another so, I could place it in the shop. The first roadside serviceman that came out was very professional and explained he would not be able to tow my car because it would not start. So he dispatched it to a second ** male who came to the residence with a nasty attitude to start with. He placed my car on his truck and before leaving he told me because I had basic coverage he would have to charge me 4.00 additional dollars for every extra one mile totaling to 16.00. I inquired as to why I was not informed of that when I signed up nor did the first guy state anything like that when he first arrived ready to tow my car, but okay I will pay it.

My daughter was dropped from my policy effective immediately without warning. Apparently she used the membership disproportionately or falling outside the terms and conditions as explained in their Member Guide. They said that they went back 3 years and that she had cost them too much money. So they are striking her, apparently forever. She did have an undependable car. I have been a customer for 18 years, never requiring more than made me a viable member to have. Why could she or I not have been given some type of warning that we were in danger of being cut? We could have adjusted somehow in order not to lose a membership.

Had a flat tire east of Crestview, FL. on May 9, 2019. Called AAA and they said they were sending someone out. My spouse and I are in our 70’s and have been members for years. We were uncomfortable because it was a desolate stretch of I-10. After an hour or more Country Towing Service from Marianna, FL showed up but he didn’t have the correct tool to fix our tire. We called around and found the tool and paid for it over the phone with our credit card. CTS left us and he said he was going to pick it up. He never did. He never returned. No one called us. We sat on the side of I-10 for over 3 hours. We finally found Road Mart to come out and change our tire. Horrible service. Will never renew my membership again.

I was Called to get service. I was left on hold over 30 minutes the first time and the representative was really rude and wasn’t listening. Then I called back and spoke with a supervisor who then says I don’t have a claim in the system only to then come back to the phone and say someone will be out within the next hour. The point is they left me stranded over two hours and the phone operators are rude and no help. If you want to be found on the road dead get AAA. If not I suggested getting another roadside assistance company.

After 33 years of being a AAA Plus member, nearly 25 with AAA Carolinas, they dropped “me”, not my husband, just me because last year I supposedly had too many calls, though I was under the allotted number for our family. The problem being, we have a new driver who forgot once to get gas before coming home. Add in that for part of the year I was driving a borrowed pickup from our church which the gas needle was broken on, while my engine in my car was being replaced after a recall issue. As a result of the new engine, there was a subsequent battery issue I had to call for help on. I’m disabled, I have heart failure and other issues.

Worst customer service ever! As a Premier Member, I was extremely disappointed in the time it to get a tow truck to my location in a highly populated tourist area. It took AAA over six hours to have a tow truck respond! At first there was a 90 minute window. After two hours, I called AAA again, only to find out there would be another one hour wait! After each hour when I called them (they didn't call me), there was another hour wait (what a joke). This went on from about 4:30pm until after 10:30pm when the tow finally showed up! Why am I paying for service I'm not getting? NEVER AGAIN! Wish I could rate this service a zero!

I've had AAA plus off and on for years, rarely use a service. Latest issue, AAA will not ask dispatch for a driver that can bring a 5 gallon container of gas. They say they only supply 2 gallons. I've called many times yesterday and today. I'm at a new home in a new place alone in the Ocala National Forest, miles from any store or gas station. No Uber, no Lyft, nothing. While working on my Suburban with many issues, it's now sitting empty of fuel unable to continue repair as AAA will not bring adequate fuel. Customer service has said plus members get 5 gallons max, apparently that's more of a sales tactic lie, even though some reps agree to the 5 gallon statements. Just try and get it when you need it! AAA leaves me stranded. Never will I renew.

Dropped suddenly. Told that most people require one call per year (not four). Talked with Rep and management. Told: New operation of number of calls to keep membership. Referred many people, but they are not customer friendly lately, the driver, rep and supervisor. So different than previous years of service. Baffle.

I was a AAA Carolina's member for 23 years, according to them I had a couple expensive service calls. I had the 100 mile protection. No warning that I was getting close to the unknown limit. WTF?? Cancelled my membership! They have a witch staff the customer relations dept!

I have tried to use our AAA towing three times and they have refused every time because of some stupid excuse! I am cancelling our policy, we have 4 cars, a van, a motorhome and three motorcycles with them and pay thousands every year and they treat us like dirt!! Do not use this company, they are full of **, their "roadside" assistance is no roadside assistance!!!

I have had a great experience with agent Shareka **. I really recommend her as your agent. She has helped us twice at finding the best rate, price, coverage on our vehicles. She is excellent at getting back to you in a timely manner and very professional.

I signed up for AAA so I could get some peace of mind when I'm on the road. Last time we had a flat tire, the screws were on so tight that we couldn't do it ourselves and a specialist had to bring a machine to do it, so it made sense to get AAA as to not be stuck in a similar situation. This morning I woke up with a flat tire. I call emergency line to put in a request. I have a personal vehicle, when I put in the request, they asked for my license plate number which I gave them. When the guy gets here he tells me that he wasn't able to do it because of my plates and he needed to check in with a supervisor. He comes back and says I have commercial plates on the car and they can only do it for a fee. I have AAA plus. I tell them it’s fine. I am not paying extra for a service I already paid for.

This is the third bad experience I’ve had with AAA in Warrington PA. It’s a really long story and then deserve any kind of attention anymore whatsoever especially after looking at all the reviews on Consumer Affairs - little on everywhere else that the reviews are actually really matter in one store across the board. For over 250 reviews basically says it all.

My boyfriend's car broke at the food lion parking lot in Raleigh at the intersection of Gorman and Avent Ferry. We called AAA for towing. They said they'd arrive in one hour. We said OK we would wait. My boyfriend waited there for an hour and a half, still nobody arrived. He had to cancel the towing and walked home in the rain. Terrible experience. If they cannot arrive within one hour, they shouldn't have said they would arrive in one hour.

I wish I could remember the CSR I spoke with today. I can't remember his name, but I hope he reads this review because he doesn't have a clue about customer service. It's a long story. I called AAA this morning to have my car towed to a shop because no one showed up the night before when I was stranded on the side of the road for 3 hours. I told him I wasn't with the vehicle. I left the key in the car for the tow company because I was told that they could tow the car if the key was with the car even though I am not.

I locked myself out my car and I called AAA and they were very kind on the phone. The technician dispatched to me, Dakota, arrived quickly, was very nice and unlocked my car door promptly, took about a minute. This was my first time having to call AAA and felt embarrassed calling them over such a small issue but Dakota was very understanding about it. Overall, was a good experience, happy and thankful for their help.

Probably one of the worst experiences of my life. Broken down on interstate 95 with six lanes of heavy traffic my son and I were stranded and called AAA and they said a tow truck would arrive in about 45 minutes. After waiting 45 minutes without hearing anything I called AAA and the operator was very short with me and said I need to wait at least an hour and he didn't follow up or check status of the driver. I then called back 20 minutes later after not hearing anything and the dispatcher said it would be at least another hour! I then called a friend who went to the auto parts store bought the belt I needed picked up some tools and brought them to me. I repaired the car got it running and left after 3 hours. Halfway home I got a call from a tow truck driver saying he would be there soon! Thanks AAA for leaving me and my son stranded for 3 hours in heavy traffic and 95 degree sun. Next time I will not renew my membership and rely on friends instead!

Got a flat tire on a back road in Livermore CA on Tesla Rd. No phone service or emergency sideline to pull over. I had to allow a stranger to drive me down the hills to get phone service to call AAA @5:27 pm. I was told someone will help me in 45 mins or less since I was in a unsafe area. 3hrs later still no AAA. I called 911 (cause that the only person my phone would call with no service) @ 8:31. They attempt to call AAA also for me and sent out a CHP. A officer did not show up until 9:00 pm. He radio in to see where AAA was and was told they was on the way. He waited with me but by 9:45 pm no one came. So the officer had change my tire with the little bit of tools we did have to get me on my way. I’m so so thankful for him. I was headed home by 10 pm.

On April 2, 2019 I called to order the free maps for an upcoming trip in May. I told the rep, Jenna, which state maps I needed. She acknowledged my request. She then said she would "review" my account. She mentioned upgrading to a PLUS membership. I agreed to it, was charged the increased rate on my credit card immediately and 2 weeks later got my new gold membership card in the mail. 24 days after ordering my maps I called back to learn the maps had never been ordered. But Jenna probably met her sales quota for April 2. Good customer service? I think not. I did express my dissatisfaction to a supervisor.

Received a letter canceling my grandson's membership, which I gave him for high school graduation. AAA advertises their membership makes perfect gifts for the graduates in our life. I beg to differ. I have been a 40 year plus member and received a letter, without warning, that my grandson's membership was canceled immediately as a result of the membership being used disproportionately or falling outside the terms and conditions as explained in the member guide. I hate I could not afford to purchase him a brand new car, but even my new car had to have a tow due to a faulty pre-collision system rendered it undrivable out of my driveway.

My husband had a dead battery in Van, TX in March of 2018. AAA sent a young man in an old pickup who could not help in any way. He didn’t have a replacement battery nor did he have a tow truck to take me for help. He said there wasn’t any AAA service in this area. (Tyler, Lindale, Van area) I talked to Cynthia from AAA on 04/23/19 who read me field notes that said they provided these services and my husband declined. This wasn’t true! We called back today and was offered no help. This is not a professional way to run a business and we won’t be renewing our membership.

CJ was super friendly and knowledgeable. I was informed by text message that the representative would be here at 8:50am and he was here at 8:37am. By 8:52am he had my car up and running by 8:52am. I would recommend AAA to everyone. It's great service with a smile.

I've had AAA for about eight years and also signed up my daughter, my girlfriend, my girlfriend's daughter and myself so I was paying AAA about $350 a year. My girlfriend, her daughter wanted to go to the Tough Mudder in Reno so they took my Lincoln and the car overheated in the town of Auburn so they called AAA. It was a Friday night AAA couldn't pick them up until Monday morning!

Well, my girl locked her keys inside one of our cars while she was at work. Called AAA of WA Bellevue office, and they told me our policy was CANCELLED! They never called me, or sent any text, or any snail mail either to let US know our policy was cancelled. I used AAA just one time this year, 3 weeks ago, and that was it! The contract stated they would tow our vehicles up to 200 miles, and up to 4 times a year. They towed my vehicle only time this year...ONE FREAKIN' TIME! And they cancelled??? WHY?? The tow was well over 100 miles, But less than the maximum (200 miles) ALLOWED LIMIT. I think they got a costly bill from a contracted tow truck company for that one and only tow, and that could be the whole reason why they left us high and dry on the lockout? Maybe, maybe not.

I was given false information in regards to reimbursement, I was told that due to the inclement weather back in February of 2019, that there weren’t any available towing. I asked multiple representatives about car rental reimbursement and was told that I would be reimbursed if I purchased a car rental. So I purchased the rental and sent in the necessary documents but received a letter that stated my reimbursement was denied. I clearly asked the representatives did I qualify to receive reimbursement for car rental. They stated yes. I’ve explained to reimbursement, customer service as well as various supervisors and nobody is able to assist me. I feel that as a customer who is spending money that if I’m told something that AAA should follow through with what I’m told. So basically they’re given false advertisement and false information to customers which isn’t right.

The rep will not tell you the limitation when you open the account and you will not receive the paper for it and until you finished limit, they will charge you. This is fraud. I will not use them anymore.

My car wouldn't start after work. A tow truck came in less than an hour to help me. They towed my car back to my house and it didn't cost an additional fee. The driver was super friendly and very professional. I would definitely recommend getting a membership. I've had my fair share of car trouble on the side of the road. It's always terrible, but with the membership it made my life so much easier.

I had AAA road towing Premium which included my trailer and all vehicles. While on I-80 outside of Wells NV the leaf springs broke on my trailer and I was dead in the water so to speak. Long story short AAA would not send a rig big enough for my trailer, 31 ft toy hauler, from outside the area because the tow for "my area" was not available. Their solution was to leave me stranded on the side of the Interstate for the night. Even though there was another AAA tow service just 40 miles away they refused to send it and left me there. I had to call them myself and hire them to come get me for the tune of $700. After weeks it of phone calls I finally got reimbursed for this. So don't think AAA is any better then GS.

I followed AAA’s website links to order a nest thermostat for my home. My order went through their website with a company called StreamlineRewards or Streamline Distributors. I never received a conformation email, order number, or any other type of information regarding my order. I did receive the thermostat. But it ended up being the wrong one for my home. I contacted AAA to exchange it, but no one knows how to help me! There is no customer support for online orders! Nest won’t help me because I purchased it through a “third party seller”. Stream line distribution does not answer their phone, and I have yet to receive an email back from them. Now I am stuck with a $170 product ordered through AAA that I can not use and no one will help me with. Absolutely disappointed. I feel deceived and confused. Considering cancelling my membership for sure.

I moved to Utah from Colorado and contacted the Administrative Offices to advise of that change of location. I was never told by their representative that I was not switching from AAA to AAA by location and remained with AAA the company and would continue to rec services if I needed them! No, I discovered through billing that I don't have AAA/UTAH, but continue to be locked into AAA/COLORADO billing due to their CONTRACT system! So, even though I moved to another state, I am bound to this contract with that state in that office -- will not receive services in Utah - but have to pay them off - BEFORE - I can use AAA/UTAH -- and start my subscription here! Now, was this explained to me, up front? Nope!

I have found that after 18 years of membership AAA has decided to start committing fraud and not standing behind their own membership plans. They refused to send traffic school papers to court causing points to be added to my record and now courts say it's too late to fix. They over doubled my insurance rates over this. I had medical problems and due to those, the hospital had my license suspended for 90 days until my condition was stable. According to AAA a suspension is a suspension, who cares why (even though DMV cares). Then 2 weeks ago I call for a tow because I was stuck in mud. I have a 4x4 with all the tow hooks needed for a rescue. The tow truck driver shows up and says AAA won't help and gave me his business card and said they would tow me for 255$ an hour. Thank God we have a community of offroaders that pulled together and saved me. AAA doesn't cover what they claim and commit insurance fraud.

On March 9, 2019 I got a flat tire heading from Raleigh NC to Durham NC. Called AAA, they sent out a contractor Holmes/Towmark Agency. After 40 minutes the guy arrived replaced my flat with my spare. I got back on the road feeling a vibration. On March 11, 2019 coming from Durham NC back to Raleigh NC the vibration got worse. Suddenly it felt like the tire went flat again. I pulled over and saw 5 lug nuts lying on the ground next to my rear left wheel. I saw that the lug nuts had come off and only 1 lug nut was holding the wheel on.

My car broke down in the middle of the road Friday, 3/22/19. I had it towed to a nearby repair shop where I was told that there was so much wrong with the car, my best bet would not to put any more money into it. They couldn’t even give me an exact diagnostic. Multiple sensors were broken to the point they were unable to pinpoint the exact problems for my car not being able to run.

I was backed into in a parking lot by a driver insured through AAA. They have drag their feet for weeks and tried to get me to accept inferior repairs. After experiencing how they treat the drivers their insured hits, I would never consider voluntarily doing business with them.

We have been customers of AAA Roadside Assistance and AAA Car Insurance for more than 10 years. But tomorrow I will be finding new insurance and canceling both. My son's grandmother let him go driving (he has his permit). The car broke down. Called to have towed. We are Premiere customers. If we want him towed, we must add him to the plan. He is a minor with a learner's permit. Wanted us to pay $300 upfront to renew our plan plus $50 for adding him on today in an emergency situation.

December 2017 me and my husband went to AAA for car insurance. We have 3 cars. The price was over $2000 and it sounded fair. We paid more than half 3 weeks. After one of our cars was parked outside and someone hit our car and it was total lost. Everything was ok but when we call to remove the car they just took away from all the cost for the whole yr like $47 dlls. It was ok... We didn't make a big deal. Well we got a new car. They charged us over $600 dlls to add this car. I was like wow WTF. You returned only $47 for the other car so now I have to pay almost $3000 for the insurance for one yr.

At 0700 on January 1st 2019 I contacted AAA for two tows in able to make it to work that day. The first vehicle was a Scion TC that had a snapped timing belt (Service # **), the second vehicle was a Rav4 that simply would not start (Service # **). Shortly after the call I was notified by AAA the tows could not be provided by Highlands Auto Wreckers due to snow and to call back later. At noon that same day I called again once the roads had been plowed, AAA said they would dispatch their towing vehicles and ensured that I would receive text messages regarding updates. After a couple hours I had received no updates and the trucks still had not arrived so I called AAA again and was told the roads were still bad and the tow company (Highlands Auto Wreckers) would not be able to make it until later.

Granted, I had a great experience in the Hammond/Munster, Indiana, area with a flat tire and service in less than one hour. So I will give Kudos there! Unfortunately, when flat-tire service was critical because my son was very ill and weakened; and, I am 70 years old: AAA was nowhere to be found. I broke down on I-94 & US 20 @ Michigan City, Indiana, which is a large city. Thankfully, it was a lighted area.

I have never in my life ever given a review for anything, but was compelled to after our terrifying and frustrating situation. This was by far one of the scariest situations I had ever been in, stranded in a immobile vehicle on the side of the interstate, inches from getting hit by semis for eight hours. Their customer service is almost non existent, they make it blunt and apparent that they have no concern or desire to actually do their job, nor are they concerned about your safety. Please, if you care about your safety or your loved ones, go with someone else and stop giving these individuals your hard earned money.

I have a premier membership. I broke down at 9pm, with a 1030pm pickup. At 1015 I was informed that it was delayed to 11:02pm. At 10:50pm I was informed it wouldn't be until 11:45 pm. At 11:40pm I was informed it would be until 1am. I called AAA and was told that at no point in the night was anyone actually on their way, but that they just got confirmation that a tow truck from over an hour from my location is on the way. Completely unacceptable, will NEVER use AAA, or any of their services ever again. You pay yearly fees for nothing more than someone to tell you they are helping you, when in reality all they are doing is getting paid to provide ZERO SERVICE.

My car broke down...coming to a stop at the Bottoms Bridge exit off of 295...18 miles from where I live. Have AAA Premium and called. After near an hour they called me back and said that no tow trucks were available. All were on long tows and then suggested that I call the State Troopers to stay with me and were going to continue to try. I did that. VDOT truck stopped first and a very nice State Trooper stayed with me as we waited to hear back from AAA. Almost another hour went by... And decided to call AAA back. They then proceeded to tell me that no tow truck would be available to help me that night and the State Trooper could call a tow. And I would be reimbursed.

Went to dog park. I locked myself out with 3 dogs in the car. I called and they said I would be considered a priority because of the dogs. Took over an hour!!! I watched my dogs panting and get upset. I called and told them I needed help and where were they. They said I was a priority. Yeah right! My dogs were stressed and upset and panting. One hour later, the guy came and opened my door.

This is not the first time I have had a problem with AAA. I have been a member off and on over the years and must say it is going downhill very fast. Am a member for years now. Two years ago my truck was towed from my home to my mechanic a few miles away or so I thought. When I arrived to pick a few personal items from my truck at my mechanics what a shock to not find it in his lot. When I called AAA they said it was dropped off at the address that I provided that they read back to me. Yet no truck in sight? After two hours of going round and round with them as we drove around looking for it we saw a AAA tow truck with my truck on the back. It dropped it off at the wrong location? WOW JUST WOW! Today I called and was told a truck would be at my location within an hour. An hour and fifteen minutes had gone by I called again and was told fifteen minutes away.

Good afternoon, on February 23rd of 2019 I signed up for AAA to obtain their services. I did not have a clear understanding of the services provided so I called them to be explained and see if I could use their services since I was in need of them. Willing to save a little money but also aware that any services have a cost. When I called the lady on the phone told me they could not assist me with providing me the services since I had to wait a 7 days before using the services. Since I was not aware of this, I told them to please cancel the services since they were asking me to pay 9 dollars per mile and I was 50 miles away from home. I decided it was no saving, that I might as well call the towing services and paid $150. Whenever I was on the phone they transfer me over to a different department to help me with my refund.

We have been a AAA member for over 7 years and have rarely used it but kept up our membership. Then when we really needed it, they let us down 3 times in the past 2 months! First, our truck wouldn't start in the cold weather & we were home & in a safe place & so they said it would be 48 hours before we could expect service. They didn't come but called 72 hours later to ask if we still needed service! Which we didn't by then. Then the next time a week later, our daughter's truck wouldn't start in a ramp in downtown Minneapolis while we were out of the country. It is much too lengthy to describe but needless to say that 4 days later they finally got her out of the ramp but not after hours & hours of phone calls from my husband while we were out of the country. And isn't this why we have AAA to protect our children when we are away!

I was a member for 2 years and only called for help once. I was stuck on Interstate 59 in Alabama with flat tire. I called 3 times and they would transfer me to someone else and hang up on me. It was scary out on the busy interstate with all those semi trucks zooming by. I couldn't try anymore so I called my daughter and she called me a tire truck. Cost me $400.00. I tried to get some money back from AAA. Didn't happen. My new membership started on March the 1st for the whole year. I tried to cancel on March 5th, and get back most of my money for the year. They said no. I just lost that money. But I am glad to be rid of them now. I went with Hartford. Yaaa!

I locked my keys in the car and called AAA. My policy had lapsed but was going to pay to reinstate it. After being passed around to three different customer service reps and being on hold for 45 minutes, I was told that the department that could take my credit card info was closed so they could not send assistance without payment. They were opened at the start of the 45 minute hold. This is not my first poor service interaction with AAA. It will be my last.

I locked my keys in the company vehicle and called AAA Roadside Assistance to have them come out. I was a former member and the guy found my info. He said that someone will be on the way and it would take 30-40 minutes. I then asked, "If I reinstate my membership would I get this use included on the membership so I wouldn’t have to pay the technician". The guy said yes and transferred me to the right person to take care of it. They gladly took my card info and charged seventy something. Moments later I received a payment email receipt. I then called back to see if there was a person coming to take care of my lock out situation - good thing I did because they found it had been CANCELED!!?

I’ll start off by stating I understand that service is difficult to provide in bad weather conditions. That is not my complaint. My complaint is that there is a complete lack of customer service and ability (or desire) to make an attempt at being honest about the inability to provide service. I’ve been waiting 4 hours now for a call back (that was promised 2 hours from my first call). I feel that I’m told what I want to hear so agents can get off the phone as fast as possible, not that anyone has made an attempt to provide the services I’ve paid for.

So I called today to get a tow for a flat tire. AAA refused us roadside assistance. We were only given a partial refund for cancelling our membership. I don't understand how they can refuse to render services when their whole premise is "24 hour Roadside Assistance." Absolute **! What good is roadside assistance if the provider can refuse assistance as they see fit?

I have purchased AAA Premier service for the past 4 years with battery replacement. On 1/18/19 my car vendor found that my 2013; BMW128i needed a new battery. I made arrangements for the AAA RS assistance driver to meet me at the repair shop. I met him at 5 PM on Friday afternoon only to be told that AAA could not replace the battery because a dealer reset was required after the install. This detail was not mentioned either of the two service center phone calls I had earlier that day. The dealer’s mechanic stayed past closing time to install the battery and complete the reset. (Note - the repair shop told the AAA driver they would perform the reset but he declined). Out of pocket cost = $254.95.

My battery light came on when I was driving on Saturday and instead of stopping on 95 I tried to get to my destination. Thankfully I made it because I would have spent 4 hours on the side of the road with my four-year-old son. I put in a service request through the app for a battery issue (11:18 am). About an hour later (12:30pm), a representative came out and told me it wasn’t the battery it was my alternator. This meant since he only does batteries another request had to be put in for a tow truck. The tow truck appears around 1:40 pm, and tells me it is the battery not the alternator. He doesn’t carry batteries and that I would need to put in another request. I asked if it was something else like a fan belt, because I heard a screeching sound when I was driving before the light came on. He looks under the hood and says fan belt is there that is not the issue.

It was a nice day, good weather, no reason for a high call volume or anything that would put a strain on AAA roadside service. I called at 3:05 pm and was told a service truck would be there in an hour. Great that get the vehicle up and running without messing up my obligations to pick up my daughter and her friend to practice. Called at 5:15 pm to see where the truck was, after being transferred twice I was told it would be there shortly. At 7:49 pm it still has not shown up and I have had to call my mother-in-law to help get the girls. My wife is now leaving work early to get the girls from practice. If they are not able to do the one job I signed them up for, be honest enough to tell me instead of leading the customer on. This has been an absolute horrible experience.

AAA is horrible. I called for service and was told I was not on the membership. Last year I was told my son was not on our premier membership so I paid for his membership. We paid for 2 memberships last year and now I am being told that I do not have access to either one. They tried to get me to pay for a third membership. The rep proceeded to tell me that Sprint paid for our membership and at that point I was dropped. So they were paid 2xs for the membership which expires at the end of next month. The moral of this story is to use the roadside assistance that is provided by your car insurance whenever possible because AAA is worthless and needs to go out of business NOW!

I called for a jump start and I was advised that I have used up 4 service calls in the year and that if I needed assistance it would be $90 bucks. Unacceptable. I was not advised of this when I first got my membership. Otherwise Walmart is a lot cheaper.

They discriminated against me because our son has agoraphobia & doesn't drive. He didn't renew his license & lives w/ us. We take care of him. Do all the shopping & driving for him. They canceled my policy w/o letting me know. Now I would have to pay the whole amount of the annual policy. We are on SocSec & cannot pay that exorbitant amount.

My husband got a flat tire and called AAA. He explained that he was on a busy 4 lane highway (highway 85 in Georgia), in a construction zone - and was unable to pull completely off the road - due to the construction. In addition it is pouring rain. He was told his wait would be 45 minutes. I told him to grab the umbrella from the trunk and wait away from the car, so if a speeding car, or semi truck hit our car - he would not be injured.

I’ve had Premier service for the last 10+ years. Recently my son had to wait a couple of hours for a tow which I thought was odd because I had never experienced it until today when I had to wait for hours for a tow service. This is completely unacceptable. Premier service is no longer premier service with AAA. I am beyond Dissatisfied!

Purchased membership for roadside service. Needed to use it and they said I had to pay for a $50 service fee for a lockout. I was unsafe and in terrible elements. I will never use AAA ever again in my lifetime. Cancelled membership and said it would be 3 weeks before a refund would be issued. Very unacceptable!!!

If I could give them just half a star or just a teaspoon of a star I would. Last year we canceled our roadside assistance with our insurance company because AAA seem to have been a better option, however to my surprise it has been a nightmare. On one of the coldest days our truck would not start and we were about 27 miles from home, AAA never sent a truck and said if they could they could only tow 10 miles as they were as they say instructed by the state of Illinois. I'm confused, is this a state agency? We had to find towing elsewhere. Not to mention the customer service. To be told they have 77 other callers on hold and they couldn't get to us was unnerving.

I have been a member of AAA for years. The last couple times to experience with the company they are sending was less than professional. They would send And experienced technicians. They have been using T & A Towing West Bolingbrook. I spoke to supervisor Jay and informed him that we don’t want T&A service but he refused to get us someone else. Bad customer service, always have to wait on AAA for at least 5-10 min And overall it took them long time to get to our location the last couple times.

My daughter had a radiator broken and we call for help to tow her car from school to home but they told us that there was no service available. They asked us to wait until tomorrow for available of the service. We are currently 3 Plus members with 200 miles tow service. We have rarely use it until today. My daughter car had broken radiator. We buy the road service for situation like this. I am very disappointed with AAA road Service.

This was the worst customer service experience. What makes it even worse, is this is a service that I pay for. I get AAA towing yearly the premier package and the last 3 times I have used it they all have been bad experiences. Today by far was the worse. I called for a tow at 6am, the message from AAA was there were extensive wait times so customers should use the app. I used the app as directed and put in the request was given an arrival time of 7:12am. At 7:20am I called to see if it was delayed and was told by the 1st rep (Peggy) that the company that took the order was having troubles because they only have 1 person working.

I have been using their service for a while and been satisfied customer, however this time my experience was below than horrible. I renewed my membership last week and was charged 50$ fee to use the service same day (they changed their policy since before you was able to use a service without any grace periods and fees). I had a flat tire and I called to roadside assistance department, waited 20 min for operator, was promised to have someone in 1 hour but he was late for 15min. Nice guy but completely unprofessional. I have aftermarket wheels with a cap cover. He tried to take off a cap with screwdriver and thank God I noticed that in time to stop him, he scratched a cap a little bit but it barely noticed so no damage was done but what if I didn’t stopped him, rhetorical question. Then he said that he doesn’t have a driver to take off the wheel and that this wheel required a special key (no it doesn't!).

I’ve been very happy with my AAA membership! In the last 4 yrs I’ve had to use it 3x’s. First time: blew a tire on the freeway. They were there within 30 mins with water and helped me get my spare on. Very nice man! Second time: locked my keys in my car WITH MY CAR ON :( at 11pm on a Friday night. Took a little longer but I assume due to the time. But took care of me once again. Third time: yet again, locked my keys in the car while I was at work. Still there within 30 mins, and was taken care of quickly! Each time has been a pleasant experience and with my luck, AAA is very worthwhile for me!

Issues with AAA. With auto renewal you get $10 discount in membership, despite they charged full amount and at AAA they have Automated response "membership dept has 7-10 business days to even acknowledge this" & worse even after that it takes another 7-10 business days to even get refund. They charged us wrongly immediately but refund over a month later at their discretion.

After 7 years a valued member, AAA raised my rate and took money without my permission. I cancelled immediately. All companies are just machines with people as robots to deceive and take your money. I feel sorry for the people who work there, they just make the wealthy richer. No soul, no empathy, no real existence.

Due to icy conditions, we went into the ditch. Fortunately we were close to home, we went home called for assistance, three days later and no tow company showed to help. We called local tow company, they arrived within 45 mins. Had to pay them out of pocket and now waiting for reimbursement. They tell me we will get a check in two weeks! Wonder if they care if I lay my bill two weeks late next time! Never mind canceling my membership

The woman I spoke with on the phone was nice, helpful and responded very quickly. I received assistance within a half hour which was great! There wasn't a problem until the man who came to fix my car gave me attitude about not knowing why it wouldn't start and because I apparently took my key out of the ignition too quickly. Already had a rough day because of my car so I could have done without the attitude or judgement.

Have premier membership for the past 10 years with AAA. A side note - I hardly use the service. So last year I decided to add the battery service to my plan. Worst mistake ever. My car won't start, so I called them to get a battery as it was dead. The 1st guy came. The battery does not fit. I call them back, waited for 30mins nothing, so I called a 3rd time. The CS person put it on a priority list, sent out another guy who does not have a battery to fit my car. So I call for the 4th time, told them the issue, all the while being nice and patient. A manager Chris called back and said he will locate a battery and have someone come out at 8am next morning. So I waited, NOTHING - no call. No text.

I requested a technician to fix a flat at home. I used the App and all my info was incorrect. They had me living at a funeral home with the wrong car type as well. I corrected the erroneous info and submitted my request. The 1st technician went to the incorrect address looking for my car. He then called and stated he was on his way. I was passed of to another tech due to all the confusion. The 2nd tech showed up an half an hour later. He changed the tire and me neglected to give back my lug key for the tire. I called AAA to request the tech return and give me my lug key. He returned and stated he left it on the hood of the car. REALLY!!!!! WHO does that. A night from hell, how can a company process your annual premium correctly but have all your personal info incorrect?? So sad, I will be switching to my insurance carrier roadside assistance.

I have a vehicle that I purchased 2 years ago from a dealer that was pre-owned. I live in South Dakota and was concerned the battery might be old and leave me stranded on a cold day. The battery is a AAA battery and had no date code on it. I called AAA and asked if they could tell me how old it was based on the serial number. I figured if it was more than 5 years old, that I would replace it now before I had problems. The AAA rep on the phone said she could not help me because I was not the original owner of the battery. All I wanted to know is when it was manufactured and/or installed. I didn't want to know the purchaser's name, address or blood type. She said she could not help me at all. I even gave her the dealer's name, location and purchase date. Very unfriendly and not willing to help. Poor customer service and maybe I might have been a potential AAA member....She could care less.

Every year I gift my nieces and nephews with AAA memberships. Now when my niece needed it, AAA said that it expired. It was their error, as it was supposed to be on auto pay, but I paid $104.95 and asked the lady if my niece would have service today, she said yes. She knew it was urgent, she said nothing about a 3 day wait OR a $50.00 charge. But the towing company still couldn't put it through. I called back, talked to 4 different people at AAA, the last one CIDEE or Cindy at customer relations told me it was her OPTION not to waive the 3 day period or the $50.00 fee, she was extremely rude for a customer relations supervisor, no problem solving, no common sense. I have been a plus member for 20 + years and given plus memberships as gifts since 2015. This could have been handled properly. AAA, do a better job for your customers!

Wow. I have been a customer of AAA for over 10 years. I rely on AAA as a single Mom to be the family we don't have to help us out if, and when, the need arises. I have two life insurance policies with them, so my relationship with this company runs deep. I have attempted to move this 2004 Subaru Outback FOUR TIMES within the last few days. Each time the service tracker states about an hour wait time. Each time, the call FAR EXCEEDS one hour wait and I have to cancel and reschedule. Two scheduled events ago...the wait exceed 1 hour over the projected time, and when I called they said it could be an additional 1 to 3 hour wait!

I noticed my tire was flat while out on my lunch break. So I called AAA to put my spare tire on. The wait time to get anyone to pick up was 43 min, first mistake. So, they finally put in a request. 45 min wait. The service guy came in 25 min. Great right? Wrong!! All he needed to do was change my tire. He told me because I didn't have factory rims that he couldn't change my tire and it was against company policy (mind you, AAA just changed my tire two weeks ago, no problem). So you mean to tell me that anyone who doesn't have factory rims, you refuse service?!

My requests have been repeatedly denied for a tow as my vehicle is currently in operational due to a faulty battery. On the grounds they are continually denying my request for a tow is that since my life isn't in danger. I'm not currently a priority enough to have an operational vehicle to get to and from work. What a joke. Signing up for AAA was the worst decision I've ever made. Also they refused to give me tangible date as to when my call will be important enough to service my vehicle, I'm continually told call back tomorrow. So glad to know that AAA values me, a paying customer.

Arrival time was speedy BUT the guy was slow about hooking my truck up in 28 degree weather. Had to help him guide the truck onto the ramp - totally unacceptable for me to have to do as a customer! Everything they say about Triple A is true, they are overrated and lazy, barely organized.

Service in Akron Ohio is horrendous! A few years ago on a sunny Sunday summer afternoon we had to wait over 4-5 hours and now once again over 3 hours! My wife called at 4pm today and nothing! She said she has called twice more and nothing! In Cleveland, the service comes in about 30-60 minutes. Every associated towing company in Akron should have their contract terminated immediately! I will be posting this on every social media and review site. Maybe then they will change things in Akron.

This is the second service call from this guy, Cleo, from a garage that contracts with (?) AAA. Today the license plate was **. The 1st call (5 weeks ago) he arrived on, he complained on and on about not finding my location (detailed location info was given at time of request, along with phone number). He then proceeded to take 10 minutes trying to find out how to connect the charger to my car. It then took more starts than a few for my battery to start the car. I’ve had many service calls for jumps and no one took that long for a simple jump start.

I was so looking forward to having AAA but ending up being a huge waste of my time and money. Like many people, I signed up when I needed a tow. (I doubt many people actually sign up without needing their assistance.) Turns out you pay a $50 service fee for using them so soon. I guess I can understand that but the customer service was so miserably poor that I tried to cancel my membership altogether. They refused!

Would give it 0 stars if that was an option but, unfortunately it's not. I got a flat tire on 1/24/19 on the highway and had to pull over in the breakdown lane. Immediately called AAA for help and was told they were sending a state trooper to make sure I was safe and in a good spot and a roadside assistance driver to put the spare on for me so I could at least make it to a shop. The state trooper pulled up not even 5 mins after the call and was really nice and kept checking in on me and the other cars around me who had also hit that same pothole I did.

I had a flat tire on Monday 1/21/19 & called around 5pm to have tire changed. Rep took my information and gave me a number to call to check on progress of call. He also said I would received a text. I call about 10 minutes later and rep on phone said a tech was assigned and would be by 6:06. I called back at 6:15 and was told that they had no tech to take the call. They were handling people stranded on the road first, which is understandable, and they would have to call me back. I never received a text, and I wonder where the ETA came from if they had no one assigned to the call. I would not have been updated if I hadn't called. I waited an hour just to find out no one was on the way to help. By the time I found that out it was too late to call anyone else to changed my tire. A friend and a friend of his ended up coming out changing my tire. Had I know I would have to wait indefinitely I would have called someone else, but by the time I found out it was too late.

Called AAA on Monday Jan. 21 around 215 pm to request assistance with a dead battery. Lady said help will arrive within a couple hours. I say ok. Person from roadside assistance place calls ten minutes later and says it's gonna be more like 2.5-3 hours and they will come help jump my car. I asked if they had any tools to help test my battery and she said no. Asked if they had any batteries for purchase that they could put in for me and she said no. Ok then what good are you?? I cancelled the request, waited for my husband to get home, jumped the car myself, drove to the nearest auto parts place and had the worker dude replace my battery. Was back home within 30 minutes, no thanks to AAA.

So when you actually need Triple A service you will spend over an hour on hold in freezing temps while they don’t answer. When your tow doesn’t ever show up three hours later as they said, and you call back, plan to be on hold over another hour before they answer AGAIN. When you ask what happened to your road assistance now they will tell you ‘there is no ETA, might be tomorrow, can’t say when”, and when you ask to speak to the manager on duty, they will hang up on you, forcing you to call back and be hold ANOTHER hour. Really. In the frigid zero degree weather, I kid you not.

We Have been members since 1993. My husband was having car problems on his way home from work. SINCE he was in heavy traffic he decided to go ahead and drive home then call AAA. When he called they would not tow the car as it was driveable. We did not feel that it was safe to drive as the check engine light was on, the car was shaking and had a burning smell. This was very disappointing and frustrating as we have been members for years and do not need to use the service often. It is very clear that they do not care about their customers.

I’ve literally been waiting in frigid temperatures on a tow for 5 hours! I’ve called numerous times and was told I was a priority call. I’ve been given 6 different arrivals times and still no tow truck. I will definitely not refer anyone or renew.

AAA Premier RV customer many years. Husband died in home town at a restaurant, AAA would not tow because car was operable!!! Roadside service and customer service in constant decline in past years. After purchasing AAA auto coverage for my husband and my personal autos, they refused homeowner's coverage for questionable reasons. Dropping them, NEVER to return.

My daughter ran off the road into a ditch on a heavily traveled highway. We contacted AAA and we're told that someone would be to our location by 12:45 pm to get the car out of the ditch. 12:45 p.m. came and went. So we called AAA again to inquire as to the estimated time of arrival of the tow truck. We were then told it would be 2:50 p.m. I asked why we were told 12:45 p.m. The customer service rep told us it was just the computer time, and that they had to depend on the tow truck. This is not the first time we have been given a specific ETA only to have it pushed back several hours. We pay for the Gold service and get nothing. I ended up calling a local tow service and will send the bill to AAA. Don't waste your money.

I've been a member for 25 years and I'm allowed four tows one Hundred miles per tow. They sent me a service detail log that states I've used 1 tow in 2015, 3 tows 2016, 4 tows 2017 and 3 tows 2018. Total of 11 tows in 4 years and they are canceling me because I have made excessive service demands but I'm allowed four tows and I've never made more than four. If they would have told me that I'm allowed 4 tows but if I use them I will be canceled I wouldn't be paying the extra money.

I had AAA replace my old battery. Within a week my vehicle did not start again. I called them back and they told me it was my vehicle and not their battery. When the technician came to the house he said the battery was bad and needed to be replaced. It has happened again. They told me it is not the battery but they will replace it this one last time. I have a new alternator and the vehicle was checked by the mechanic to see if there was a drain or if anything else was wrong with the vehicle. Nothing was wrong. The test showed the battery was bad this time but they yelled at me and told me it's not the battery's fault. They told me I have to take it to the mechanic again and have the vehicle look at even though it was done about two weeks ago. They said if I pay for another test which is about $95 they might replace the battery again if something happens. It has a 3-year warranty. Why are they yelling at me because the batteries are going bad?

AAA. My wife signed us up for a membership with AAA. Our van had lately been acting up, and with several trips to the mechanic, we had as yet not resolved the issues. Just in case of a real disaster, she felt that a little extra insurance would be helpful. Sure enough, the night of December 17th, after taking my son to his mother’s house, misfortune struck. It was a cool Sunday, and I had to drive my son to his mum who lives in Fort Lee from my current wife and my Home in Brooklyn. At 4 in the afternoon the predicted rain began slushy with big flakes of snow mixed in. Roads became wet and flooded quickly. Puddles accumulated and crossed the entire breadth of the street. Traffic was slow.

On 1.13.19 I put in a call for Roadside Assistance. My dispatcher's name was "Jen". This request was put in via phone call at about 12:15 pm or so. I received my first confirmation text at 12:28 pm. Long story short, although I called AAA at least 8 or more times, after being given story after story as to why nobody had come to tow the car, during my last call, I was EXTREMELY upset, and rightly so. I pay for AAA Premier service and have been a AAA member since 2000, and can count on 1 hand how many times I have actually used the service, and now that I need it, it's not available to me. How does this happen? I'm not gonna ask that question again because I made sure that I canceled my membership with AAA and today I got a new service.

We have been loyal and very satisfied members for 24 years, "plus" members for the last 8 or so. I called at 7:40 pm on a Wednesday in an urban area and ended up waiting almost 3 hrs to have someone arrive to change a blown tire. The first dispatcher went through her whole (apparently short) list of providers and couldn't get anyone. She had to kick our call to a supervisor who could call a non-contracted tow company. Clearly AAA has lost a lot of contracted tow companies. We have many in town, but apparently it no longer pays to work for AAA. Beyond the bad business practices that have left them short of contractors, their supervisors don't even call to inform customers of ETAs. The deterioration in the last year or two has been stunning. Time to return to the business model that worked. Pay the contractors decently and communicate promptly!

After 28 years of being a customer home, RV and cars AAA could not call me back from the time of loss August 2018 to January 2019. AAA will not pay the money for the loss. Just a small percentage of the loss! Do not use AAA or you will lose! I’m now with USAA.

I was driving a rental car in San Ramon, California, during heavy rain, and hit a pothole on the side of the road, which blew out the front right tire. I called AAA roadside assistance and help arrived within about half an hour. The technician and I realized that in fact there were two tires blown out, and it would be necessary to get a tow (only one spare tire). The technician helpfully called AAA dispatch, and told me a tow truck was on the way.

I am 74, live in Orlando, Florida, a 14 years gold card member of AAA, writing to you but not knowing what to expect, yet hoping that you will take disciplinary action against these AAA managers who coldly refused to provide roadside service to me during a rainy cold night when my car went off the road into a roadside water drainage area.

If you are disabled (senior or not), do NOT purchase a battery from AAA. A few days before Thanksgiving 2018, I called Triple A to unlock my door because I inadvertently tucked my keys in my coat pocket, which was still in the car. (Warm day here in Colorado Springs.) Although the wait was quite long, when their serviceman did show up, he was an absolute sweetheart. However, once he left and I attempted to start my car, I learned the battery had died. I purchased this battery from Triple A in 2016, so it is still under warranty. Anyway, I had to call them again and was praying that the same serviceman was close enough to help me again. He wasn't, so there was another long wait.

I purchased a AAA battery on 3/11/18. I have had to have them come out and charge it at least three times before my membership expired on 11/30/2018. I was told that this battery has a six year warranty, including replacement the first three years. They refuse to service or replace their lemon battery and unless I renew my membership or pay $75 for a service call. I have since had the battery as well as my starter, alternator and electrical system tested by two different mechanics (one of which was a “AAA Authorized Auto Repair” service station) and both informed me in writing that the only thing wrong with my vehicle was a bad battery, which should be replaced ASAP.

My wife call them for a simple jump start. They were unable to respond to the call and left her stranded. When I called to complain they put me off. Their first response was give them 48 hours, then it was three days, then it was three- five days. A few years back AAA would hold the Hotels their customers would use to high standards, Considering their own poor service they have no right to demand anything.

I got one of my vehicles impounded, no big deal right? I pay for my free tows so it shouldn’t be a problem? Why am I paying for tows every year if I can’t use them for something as simple as a 10 mile tow back to my house from impound. This is ridiculous and seriously hurt my views of this company.

2 months ago I called AAA. My trucks brakes went and I wanted to get it towed home so I could fix it. I was told someone would be there within an hour to help since I had my wife and 3 young children in the car. After an hour I called my family and they ran up to pick me and the wife and kids up and take us home leaving the car on the side of the road. After getting home I gathers tools and a jack and drove back to my car a 45-minute drive each time. I fixed my brakes and drove the car home. After being home for over another hour AAA called to inform me they would not be able to help me. All in all it was 4 hours before they told me they couldn’t help. I was 45 minutes from home thank God for family otherwise I would of been stranded.

My car got a flat tire while driving my brother to my parent's place on New Year's Day. We worked on it ourselves for a while and got most of it done until a AAA vehicle parked behind us. The AAA guy saw us on the side of the road and stopped to check on us. When he did, he showed us how to use my car's jack properly (which it turns out... was a lot quicker than the way we were using it haha) and made sure to follow us until we were safely off the highway. Thank you, AAA man.

I would give negative 0 stars if it were available! I pay for a service for the past several years to cover me and my son. Yet when he tries to use it this year he is told he will be charged $65 to unlock his car if he doesn't have his photo ID on him. Which he is only 19, a child who obviously locks car doors and loses things. Now the company they work with was more than willing to work with us but triple A on the other hand to whom I pay a yearly fee for service is awful. I would never in any lifetime recommend them. Instead go through your car insurance company.

On Sunday, Dec. 30 my husband and I stopped to help an elderly (83) gentleman in Burlington NC. Called AAA and told them we needed a tow. They told us he would be priority due to his age. Adam's Towing was the tow company being sent out. We waited close to 2 hours and when I called Adam's to see what the ETA was because AAA gave us a specific time, the dispatcher was rude and hateful. Told me she wasnt arguing with me that there was a 2 hour wait regardless of age. All I asked for was an ETA. Something needs to be done with this company. Overall ratings are terrible!

Their hours are Monday thru Friday 9-6 with no Sat. hours. If you work regular you can never get there before it closes. Waste of money! And I've been a member for over 25 years. I liked to use them for car registrations and their maps and travel books but I can never get there before closing.

I purchased AAA since I live in a rural area in case I need it. My husband works in Rochester MN during the week. Rochester is very populated (215,000+). The battery died on our car and he called AAA to have someone come and change out our battery. (The first time we have ever had to use the service and they said they do not offer that service in Rochester. How do they not service a city of 215,00+ people? So it doesn't bode well that they would offer this or other services in the rural area that I live.

I purchased the AAA Plus roadside assistance package since I travel a lot and wanted to be able to tow my car to the dealership. I had a flat tire and called but they dispatched roadside assistance instead of a tow truck. The tire would not hold air, which I told them on the initial call but still no tow truck. After waiting all morning for roadside assistance, they determined I needed a tow truck (surprise). Now, I have to initiate a new, separate ticket in order to get a tow truck dispatched. I've wasted an entire day waiting for AAA! If they had LISTENED to my initial complaint (the sidewall is blown and won't hold air), I MIGHT have been able to get a tow truck out here earlier. AAA leaves a LOT to be desired in the way of customer service. I will be purchasing roadside assistance from the dealership in lieu of renewing my membership with AAA.

I have a problem with AAA North Carolina region. I talked to a representative about all the information I needed then I went ahead with the auto insurance. Now, for some reason that representative no longer works there and terms that I discussed with her changed. I can only think of this as a fraud. I made sure that I do not have to change my Driver's license and registration to NC before signing up for auto insurance. Now they are saying that I have to before certain date.

A few weeks while returning to the light rail park and ride around rush hour, my car would not start, my hunch involved probably needed a battery jump, maybe a replacement. I assumed a 40 minute to hour wait at best and was told as such. After an hour (it became cold and damp out) I received a phone call from customer service apologizing and assuring me it would not be much longer. Then almost another goes by and I receive another call. At this point I am livid and insist I want service now. I sarcastically ask if I am supposed to wait another hour. The rep asks if I am in danger of freezing, etc. Luckily no.

I called today to renew my membership. I have been a member since 2015. They always gave me the option to pay monthly. It is in no way possible for me to pay in one payment. They told me they are doing away with that option. Therefore today they have lost a customer.

My father and I were locked out of our car and I am the member holder while he pays the bill for this service. We called twice and it both people refused to come to our aid leaving us stranded an hour away from Home. I did not have my ID but provided them with ample amounts of information to prove in fact that I was truly me. Their suggestion was to have my mother drive the hour to come help us. HORRIBLE SERVICE. We are now on the side of the road waiting on my mother instead of a service who claims they’re supposed to help in these situations. Yeah Merry Christmas!

I used AAA battery replacement service and they not only charged full price for their batteries, they also charged to install. Later, I had them bring 2 batteries to replace the batteries in my Classic cars. However, this time, I removed and replaced the batteries myself. The batteries were $135 each. I need a battery for my truck so I decided to check battery prices. O'Reiley's was $129, Auto Zone was $185 but Walmart was $101. Guess I'll go to Walmart. BTW, all these batteries are made by Interstate. A tip? Go to Sears and get a Diehard. They cost more but they don't charge to install so it works out equal to AAA.

We were in need of assistance with a tire repair and Santiago went above and beyond for us. Here are just some of the great things about Santiago, he smiled the whole time, offered water right away, pleasant personality and very professional.

Towers were kind, knew what they were talking about, and helpful (mostly). Not informed by anyone of only 4 service calls before using them up though, leaving me (in my opinion) in an inconvenient and frustrating situation.

I have the upgraded RV with trailer service so they tow up to 100 miles!! The transmission went out in my 3500 Dodge Dually and I was pulling my dump trailer. I called and 30 min on hold they came back and said unfortunately they couldn't provide me with service at that time. Could be 8 to 10 hours before I could be towed. So I called 2 buddies. One came and got my trailer and the other came and got me. I let them know that the key was in the gas door and that I was going home, "40 miles away". The guy said no problem. He would let the lady know that was handling my case know that. So almost home and they call and say that a tow company would be there within 75 mins.

In the past 4 years I have taken several trips to Switzerland and on 2 of those trips AAA travel service agent Stacey **, the wrong countries on our rail passes, which had to be voided and I had to pay another 600 bucks to get rail passes, which put a financial strain on us, so we could not go to Germany and France, and then AAA, having screwed it up on y'alls end did not reimburse us or make it right. The next trip, the exact same thing happened. Then yesterday I broke down and I called AAA and because I am not a mechanic, I could not tell him if it needed to be towed, so he wouldn't send anyone. So yall are going to lose valued member and every friend I have, who also has AAA have been told of the way this sorry company does business. My Family has been members for over 40 years, but not for much.

I had my son add me to his AAA account. I had a vehicle that needed to be towed. He called and within an hour I had a temporary card and was on the basic plan. I then found out that my tow was going to be 10 miles (5 miles is covered by the basic) so I thought that I would just upgrade to the next plan and not waste $30 I was going to give the tow company for the extra mileage. I called AAA and it would be $84 for me to be able to go to the next plan (3 people were on the plan and I would have to upgrade all 3). I didn't have a problem with that but it would take 72 hours for it to take effect.

I have had AAA for about 4 years now. In the last year I have had the unfortunate luck of a faulty ignition switch, of which they refused to tow my car the 2nd time because they said there is a 1 service rule... Never heard of it, and neither did the agent at AAA when I called to complain. Apparently if they have towed your car for the same reason once, that's it, no more tow.

Last week I managed to lock both sets of keys in my car. I called AAA and they told me someone would be there within an hour. About 40 minutes later someone came but he could not get it open. AAA called me back to offer a locksmith. No one would come because it was 9 pm on Friday night. So AAA called again and said they would tow it home (45 miles). I said ok that was fine. The tow truck came within 10 minutes and couldn't get to my car because I was at a ballgame and they couldn't get around the cars to hook it up. He said he would try to unlock it if that was ok. My car has some sort of anti-theft system that makes it hard to get in with both keys in the trunk.

After 22 years of being a loyal customer it pains me to write this review. Last week my front tire came apart on a rural road in Georgia. After speaking with AAA they said a tow truck was on its way, after 2 hours, the driver called me and said he will be there in 30 minutes. An hour past and I once again called AAA; they said the driver took another call and they needed to dispatch another tow truck. By this time it was 4 hours from my first call and it was getting dark and cold… I had to call another towing service to tow my vehicle home! This is how AAA treats their loyal customers. I have learned what the AAA stands for after all these years, they will: A= Always A= Aggravate A= Anger. Their customers with no regards to their loyal patronage!

First time, I Called AAA on August 8th late evening, was raining a lot, my car has an oil leaking. They never got there. I had to drive my car for 3 miles with an awful noise, which resulted on a broken differential and a 700$ repair Bill. Second time, Needed my truck to be tow November 17th. I called 12:05 PM they told me they will be there by 1:40. By 2:20 I gave up because they had no idea when they would have someone available. They shouldn't call it a service. They don't care, just want your name. Worst service ever. They are not worth $10 a year. Don't show up. Give fake ETA and leave you high and dry.

11/20/2018 - I called AAA this morning to get roadside assistance. I was on hold for 45 minutes. There's no snowstorms in my area. Nothing to warrant this link of a hold. Ask to speak to a supervisor and I was hung up on by the customer service agent. Call back. Spoke with a different agent after being on hold for 40 min. And was told it would be 72 hours before an Asian would call. Regretting using AAA as my tow service.

This service is horrendous. I called to make a roadside claim. My brother took the car to the gas station to buy our 90 year old grandmother, that's right, 90 year old grandmother some **. The car became disabled while there. It's November and cold in Iowa... I called for roadside assistance and was told because I was not present, he could not be assisted. I would have to add him on to policy. This made no sense considering that I had the same car jumped when he took it to the store a few months prior and it wasn't an issue. So here I am with a 90 year old with Alzheimer's who I couldn't leave alone. She's coughing and all we want to do is give her some medicine and I have to take a Lyft to the gas station with her in order to be present with the car. Half a freaking mile away! She's already sick and I have to bundle her up and take her outside just so I can be present with the car.

The representative was very rude. I called for the second time about my renewal cards. He said it would take 7 to 14 days. I asked why wasn’t I told this when I called the first time? He repeated it and got smart about it. I’m a long time customer & deserve respect on the phone. I can see why the reviews are not the best. I am requesting that AAA administration take a look at the reviews and make the necessary changes needed to bring this company up to the standard it use to be. Customer service was always good but now I’m looking at it differently because of my own experience & the reviews I have read. This company has been around too long to lose your good name.

Waited 3 hrs in the cold for AAA tow truck. When they finally showed up they had the wrong truck for my vehicle. Called today again and this time I requested a AAA towing service I have used before. That was 4 hrs ago now. What has happened to AAA? They used to be a good company.

I am a driver who knows nothing about car, except to drive. What happened is that I had a flat tire on my way to work this morning, Sunday 11/18/2018. I called triple A around 7:36 am, and and the dispatch got to my destination at 7:45 am, and got my tire changed within a short period. From the representative that attended to me to the man who got my tire replaced are diligent, respectful, kind, and represented triple A very well. I don't normally give review, but what I experienced today is so satisfactory, and I just have to share my experience. Thanks to triple A for giving me more confidence that I am not alone, you're the best.

Friday before Thanksgiving came for trip ticket. No one available because manager had THREE people available. They were in training or on leave. Was told she doesn't check work vacation schedules and this had happened before. I am a caregiver and had to pay someone to be with my husband while I went to AAA. I will have to pay double again and make another trip to get my trip tic. It is Friday before the busiest travel week of the yesterday!!!

We were given a runaround. Called at 7:30. Was told an hour wait. Called at 8:15 for status, was told the truck couldn't make it. They were looking for another. Called at 8:45 spoke to Supv. **. She actually said she didn't care. Called at 9:30. They were looking for yet another truck because the first two couldn't make it. We ended up calling a private towing company, who showed up in 20 minutes. I've been a AAA member for 25 years!! This is not how customers should be treated.

My truck and rv were stuck in mud. Contacted AAA auto club for towing and they claimed there was no company available to tow both units. I am a 32 year member and have a premier membership that covered both units. My unit was jackknifed and we attempted every possible way to pull my unit out of the mud. Luckily, a neighbor came with a four wheel drive truck that eventually pull our units to dry ground. AAA auto gave me the runaround when attempting to get payment be of the man that helped out of our situation. I was then sent a letter asking me to submit a Bill.

Driving home my daughter hit flash flooding which put her vehicle into a ditch. She called AAA to get it towed. Water was up to the pedals in the vehicle. The towing company "Tick Tock Towing" pulled it out of the ditch and immediately tried starting it... they did this repeatedly... when it wouldn't start they grabbed the jump box (or whatever it's called) and tried jumping it. All the while my daughter was yelling for them to stop. They of course couldn't start it so they towed it to the house. Her vehicle was totaled because the intake was full of water. She called AAA to put in a claim because the damage was from the towing company trying to start it after being in so much water.

I needed a new battery and I called AAA to install a new one. The technician did a poor job installing it and it created problems starting the car. Not knowing that the problem was caused by AAA I went to the dealership and the diagnostic cost me $130. I called AAA again and a different Tech was able to fix the problem. He admitted to me that the original AAA tech was negligent and had done a poor job. I submitted a refund claim for the diagnostic amount and it was rejected. By the way, in 9 years of AAA membership, me and my wife had never submitted any claims.

AAA is one of the worst organizations I have ever worked with. No refunds on membership unless you are deceased or move to another city. I had three days into a membership and called to cancel and the rep told me AAA does not refund money. Interesting how quickly they will accept your payment, but will deny your request for a refund. They don't disclose that when you are applying for membership, but expect you to know the policy that they have internally. I will tell ten friends about this policy and ensure they tell ten friends etc...

While there might be some good benefits about having AAA towing service, you are at the mercy of the towing company performing the service! Buyer beware! While having my BMW towed by Lucky's Towing of Holly Hill, FL, the tow truck driver attempted to slide my car across the deck of the tow bed and inadvertently put 3 dents in the driver's side quarter panels in doing so. Had I noticed it before I picked it up from the dealership, I would have complained it right away. Neither AAA or Lucky's Towing did anything to reedy the situation and I now have $1000 worth of body work to be done to my BMW. Shop around for a better towing service! One more thing, AAA contractors, quote; "don't like doing AAA tows, because they don't pay as much" un-quote.

AAA is the worst company out there... I needed a new Battery for a 2006 BMW X5 which they replaced for me but on BMW the new Battery needs to be reset and AAA can’t do that mobile service. They advised me to go to their core office to get it fixed. Well the core place by my house can’t do it... They asked me to go to the Dealership to get it fixed. Well there is a fee for that and AAA will not cover the fee... I’m really upset. I will never do any business with AAA again. I will advise my friends and family to leave this company!!!

My car broke down on Bay Bridge in SF. After I called AAA to get service they told me I needed to pay an extra $75 for same day tow. It turns out that because I was on a bridge Caltrans tows for free and I would not have needed the service at all. I called AAA back, and they said they should have known that and will file an investigation to refund my money. Just received a callback from AAA and they said they will not refund my money but will credit it towards my next membership. I do not want to have an extra membership with AAA because there were a couple other issues as well and I was not happy with the service. I just want a refund.

I recently used AAA Emergency Road Service to tow my van to an auto repair shop and was very pleased with the service I received. The AAA dispatcher quickly arranged a local towing company to tow my vehicle. The tow lady was so awesome. She was quick and thorough to securely get my vehicle on her tow lift and let me ride along with her. She was friendly and even offered me a courtesy bottle of water during the ride. She provided great customer service. It made me glad I kept my AAA membership.

I was given a priority standing due to the location of my breakdown. After an 1 1/2 I called to inquire where was the tow. I was told due to the towing company having to leave the area I was put behind 2 local breakdowns giving me at least another 1 1/2 wait. 3 hours and counting. I have been a member for 25 years, pay for the plus membership. This will be my last year.