AAA Reviews

My daughter was dropped from my policy effective immediately without warning. Apparently she used the membership disproportionately or falling outside the terms and conditions as explained in their Member Guide. They said that they went back 3 years and that she had cost them too much money. So they are striking her, apparently forever. She did have an undependable car. I have been a customer for 18 years, never requiring more than made me a viable member to have. Why could she or I not have been given some type of warning that we were in danger of being cut? We could have adjusted somehow in order not to lose a membership.

Had a flat tire east of Crestview, FL. on May 9, 2019. Called AAA and they said they were sending someone out. My spouse and I are in our 70’s and have been members for years. We were uncomfortable because it was a desolate stretch of I-10. After an hour or more Country Towing Service from Marianna, FL showed up but he didn’t have the correct tool to fix our tire. We called around and found the tool and paid for it over the phone with our credit card. CTS left us and he said he was going to pick it up. He never did. He never returned. No one called us. We sat on the side of I-10 for over 3 hours. We finally found Road Mart to come out and change our tire. Horrible service. Will never renew my membership again.

I was Called to get service. I was left on hold over 30 minutes the first time and the representative was really rude and wasn’t listening. Then I called back and spoke with a supervisor who then says I don’t have a claim in the system only to then come back to the phone and say someone will be out within the next hour. The point is they left me stranded over two hours and the phone operators are rude and no help. If you want to be found on the road dead get AAA. If not I suggested getting another roadside assistance company.

After 33 years of being a AAA Plus member, nearly 25 with AAA Carolinas, they dropped “me”, not my husband, just me because last year I supposedly had too many calls, though I was under the allotted number for our family. The problem being, we have a new driver who forgot once to get gas before coming home. Add in that for part of the year I was driving a borrowed pickup from our church which the gas needle was broken on, while my engine in my car was being replaced after a recall issue. As a result of the new engine, there was a subsequent battery issue I had to call for help on. I’m disabled, I have heart failure and other issues.

Worst customer service ever! As a Premier Member, I was extremely disappointed in the time it to get a tow truck to my location in a highly populated tourist area. It took AAA over six hours to have a tow truck respond! At first there was a 90 minute window. After two hours, I called AAA again, only to find out there would be another one hour wait! After each hour when I called them (they didn't call me), there was another hour wait (what a joke). This went on from about 4:30pm until after 10:30pm when the tow finally showed up! Why am I paying for service I'm not getting? NEVER AGAIN! Wish I could rate this service a zero!

I've had AAA plus off and on for years, rarely use a service. Latest issue, AAA will not ask dispatch for a driver that can bring a 5 gallon container of gas. They say they only supply 2 gallons. I've called many times yesterday and today. I'm at a new home in a new place alone in the Ocala National Forest, miles from any store or gas station. No Uber, no Lyft, nothing. While working on my Suburban with many issues, it's now sitting empty of fuel unable to continue repair as AAA will not bring adequate fuel. Customer service has said plus members get 5 gallons max, apparently that's more of a sales tactic lie, even though some reps agree to the 5 gallon statements. Just try and get it when you need it! AAA leaves me stranded. Never will I renew.

Dropped suddenly. Told that most people require one call per year (not four). Talked with Rep and management. Told: New operation of number of calls to keep membership. Referred many people, but they are not customer friendly lately, the driver, rep and supervisor. So different than previous years of service. Baffle.

I was a AAA Carolina's member for 23 years, according to them I had a couple expensive service calls. I had the 100 mile protection. No warning that I was getting close to the unknown limit. WTF?? Cancelled my membership! They have a witch staff the customer relations dept!

I have tried to use our AAA towing three times and they have refused every time because of some stupid excuse! I am cancelling our policy, we have 4 cars, a van, a motorhome and three motorcycles with them and pay thousands every year and they treat us like dirt!! Do not use this company, they are full of **, their "roadside" assistance is no roadside assistance!!!

I have had a great experience with agent Shareka **. I really recommend her as your agent. She has helped us twice at finding the best rate, price, coverage on our vehicles. She is excellent at getting back to you in a timely manner and very professional.

I signed up for AAA so I could get some peace of mind when I'm on the road. Last time we had a flat tire, the screws were on so tight that we couldn't do it ourselves and a specialist had to bring a machine to do it, so it made sense to get AAA as to not be stuck in a similar situation. This morning I woke up with a flat tire. I call emergency line to put in a request. I have a personal vehicle, when I put in the request, they asked for my license plate number which I gave them. When the guy gets here he tells me that he wasn't able to do it because of my plates and he needed to check in with a supervisor. He comes back and says I have commercial plates on the car and they can only do it for a fee. I have AAA plus. I tell them it’s fine. I am not paying extra for a service I already paid for.

This is the third bad experience I’ve had with AAA in Warrington PA. It’s a really long story and then deserve any kind of attention anymore whatsoever especially after looking at all the reviews on Consumer Affairs - little on everywhere else that the reviews are actually really matter in one store across the board. For over 250 reviews basically says it all.

My boyfriend's car broke at the food lion parking lot in Raleigh at the intersection of Gorman and Avent Ferry. We called AAA for towing. They said they'd arrive in one hour. We said OK we would wait. My boyfriend waited there for an hour and a half, still nobody arrived. He had to cancel the towing and walked home in the rain. Terrible experience. If they cannot arrive within one hour, they shouldn't have said they would arrive in one hour.

I wish I could remember the CSR I spoke with today. I can't remember his name, but I hope he reads this review because he doesn't have a clue about customer service. It's a long story. I called AAA this morning to have my car towed to a shop because no one showed up the night before when I was stranded on the side of the road for 3 hours. I told him I wasn't with the vehicle. I left the key in the car for the tow company because I was told that they could tow the car if the key was with the car even though I am not.

I locked myself out my car and I called AAA and they were very kind on the phone. The technician dispatched to me, Dakota, arrived quickly, was very nice and unlocked my car door promptly, took about a minute. This was my first time having to call AAA and felt embarrassed calling them over such a small issue but Dakota was very understanding about it. Overall, was a good experience, happy and thankful for their help.

Probably one of the worst experiences of my life. Broken down on interstate 95 with six lanes of heavy traffic my son and I were stranded and called AAA and they said a tow truck would arrive in about 45 minutes. After waiting 45 minutes without hearing anything I called AAA and the operator was very short with me and said I need to wait at least an hour and he didn't follow up or check status of the driver. I then called back 20 minutes later after not hearing anything and the dispatcher said it would be at least another hour! I then called a friend who went to the auto parts store bought the belt I needed picked up some tools and brought them to me. I repaired the car got it running and left after 3 hours. Halfway home I got a call from a tow truck driver saying he would be there soon! Thanks AAA for leaving me and my son stranded for 3 hours in heavy traffic and 95 degree sun. Next time I will not renew my membership and rely on friends instead!

Got a flat tire on a back road in Livermore CA on Tesla Rd. No phone service or emergency sideline to pull over. I had to allow a stranger to drive me down the hills to get phone service to call AAA @5:27 pm. I was told someone will help me in 45 mins or less since I was in a unsafe area. 3hrs later still no AAA. I called 911 (cause that the only person my phone would call with no service) @ 8:31. They attempt to call AAA also for me and sent out a CHP. A officer did not show up until 9:00 pm. He radio in to see where AAA was and was told they was on the way. He waited with me but by 9:45 pm no one came. So the officer had change my tire with the little bit of tools we did have to get me on my way. I’m so so thankful for him. I was headed home by 10 pm.

On April 2, 2019 I called to order the free maps for an upcoming trip in May. I told the rep, Jenna, which state maps I needed. She acknowledged my request. She then said she would "review" my account. She mentioned upgrading to a PLUS membership. I agreed to it, was charged the increased rate on my credit card immediately and 2 weeks later got my new gold membership card in the mail. 24 days after ordering my maps I called back to learn the maps had never been ordered. But Jenna probably met her sales quota for April 2. Good customer service? I think not. I did express my dissatisfaction to a supervisor.

Received a letter canceling my grandson's membership, which I gave him for high school graduation. AAA advertises their membership makes perfect gifts for the graduates in our life. I beg to differ. I have been a 40 year plus member and received a letter, without warning, that my grandson's membership was canceled immediately as a result of the membership being used disproportionately or falling outside the terms and conditions as explained in the member guide. I hate I could not afford to purchase him a brand new car, but even my new car had to have a tow due to a faulty pre-collision system rendered it undrivable out of my driveway.

My husband had a dead battery in Van, TX in March of 2018. AAA sent a young man in an old pickup who could not help in any way. He didn’t have a replacement battery nor did he have a tow truck to take me for help. He said there wasn’t any AAA service in this area. (Tyler, Lindale, Van area) I talked to Cynthia from AAA on 04/23/19 who read me field notes that said they provided these services and my husband declined. This wasn’t true! We called back today and was offered no help. This is not a professional way to run a business and we won’t be renewing our membership.

CJ was super friendly and knowledgeable. I was informed by text message that the representative would be here at 8:50am and he was here at 8:37am. By 8:52am he had my car up and running by 8:52am. I would recommend AAA to everyone. It's great service with a smile.

I've had AAA for about eight years and also signed up my daughter, my girlfriend, my girlfriend's daughter and myself so I was paying AAA about $350 a year. My girlfriend, her daughter wanted to go to the Tough Mudder in Reno so they took my Lincoln and the car overheated in the town of Auburn so they called AAA. It was a Friday night AAA couldn't pick them up until Monday morning!

Well, my girl locked her keys inside one of our cars while she was at work. Called AAA of WA Bellevue office, and they told me our policy was CANCELLED! They never called me, or sent any text, or any snail mail either to let US know our policy was cancelled. I used AAA just one time this year, 3 weeks ago, and that was it! The contract stated they would tow our vehicles up to 200 miles, and up to 4 times a year. They towed my vehicle only time this year...ONE FREAKIN' TIME! And they cancelled??? WHY?? The tow was well over 100 miles, But less than the maximum (200 miles) ALLOWED LIMIT. I think they got a costly bill from a contracted tow truck company for that one and only tow, and that could be the whole reason why they left us high and dry on the lockout? Maybe, maybe not.

I was given false information in regards to reimbursement, I was told that due to the inclement weather back in February of 2019, that there weren’t any available towing. I asked multiple representatives about car rental reimbursement and was told that I would be reimbursed if I purchased a car rental. So I purchased the rental and sent in the necessary documents but received a letter that stated my reimbursement was denied. I clearly asked the representatives did I qualify to receive reimbursement for car rental. They stated yes. I’ve explained to reimbursement, customer service as well as various supervisors and nobody is able to assist me. I feel that as a customer who is spending money that if I’m told something that AAA should follow through with what I’m told. So basically they’re given false advertisement and false information to customers which isn’t right.

The rep will not tell you the limitation when you open the account and you will not receive the paper for it and until you finished limit, they will charge you. This is fraud. I will not use them anymore.

My car wouldn't start after work. A tow truck came in less than an hour to help me. They towed my car back to my house and it didn't cost an additional fee. The driver was super friendly and very professional. I would definitely recommend getting a membership. I've had my fair share of car trouble on the side of the road. It's always terrible, but with the membership it made my life so much easier.

I had AAA road towing Premium which included my trailer and all vehicles. While on I-80 outside of Wells NV the leaf springs broke on my trailer and I was dead in the water so to speak. Long story short AAA would not send a rig big enough for my trailer, 31 ft toy hauler, from outside the area because the tow for "my area" was not available. Their solution was to leave me stranded on the side of the Interstate for the night. Even though there was another AAA tow service just 40 miles away they refused to send it and left me there. I had to call them myself and hire them to come get me for the tune of $700. After weeks it of phone calls I finally got reimbursed for this. So don't think AAA is any better then GS.

I followed AAA’s website links to order a nest thermostat for my home. My order went through their website with a company called StreamlineRewards or Streamline Distributors. I never received a conformation email, order number, or any other type of information regarding my order. I did receive the thermostat. But it ended up being the wrong one for my home. I contacted AAA to exchange it, but no one knows how to help me! There is no customer support for online orders! Nest won’t help me because I purchased it through a “third party seller”. Stream line distribution does not answer their phone, and I have yet to receive an email back from them. Now I am stuck with a $170 product ordered through AAA that I can not use and no one will help me with. Absolutely disappointed. I feel deceived and confused. Considering cancelling my membership for sure.

I moved to Utah from Colorado and contacted the Administrative Offices to advise of that change of location. I was never told by their representative that I was not switching from AAA to AAA by location and remained with AAA the company and would continue to rec services if I needed them! No, I discovered through billing that I don't have AAA/UTAH, but continue to be locked into AAA/COLORADO billing due to their CONTRACT system! So, even though I moved to another state, I am bound to this contract with that state in that office -- will not receive services in Utah - but have to pay them off - BEFORE - I can use AAA/UTAH -- and start my subscription here! Now, was this explained to me, up front? Nope!

I have found that after 18 years of membership AAA has decided to start committing fraud and not standing behind their own membership plans. They refused to send traffic school papers to court causing points to be added to my record and now courts say it's too late to fix. They over doubled my insurance rates over this. I had medical problems and due to those, the hospital had my license suspended for 90 days until my condition was stable. According to AAA a suspension is a suspension, who cares why (even though DMV cares). Then 2 weeks ago I call for a tow because I was stuck in mud. I have a 4x4 with all the tow hooks needed for a rescue. The tow truck driver shows up and says AAA won't help and gave me his business card and said they would tow me for 255$ an hour. Thank God we have a community of offroaders that pulled together and saved me. AAA doesn't cover what they claim and commit insurance fraud.

On March 9, 2019 I got a flat tire heading from Raleigh NC to Durham NC. Called AAA, they sent out a contractor Holmes/Towmark Agency. After 40 minutes the guy arrived replaced my flat with my spare. I got back on the road feeling a vibration. On March 11, 2019 coming from Durham NC back to Raleigh NC the vibration got worse. Suddenly it felt like the tire went flat again. I pulled over and saw 5 lug nuts lying on the ground next to my rear left wheel. I saw that the lug nuts had come off and only 1 lug nut was holding the wheel on.

My car broke down in the middle of the road Friday, 3/22/19. I had it towed to a nearby repair shop where I was told that there was so much wrong with the car, my best bet would not to put any more money into it. They couldn’t even give me an exact diagnostic. Multiple sensors were broken to the point they were unable to pinpoint the exact problems for my car not being able to run.

I was backed into in a parking lot by a driver insured through AAA. They have drag their feet for weeks and tried to get me to accept inferior repairs. After experiencing how they treat the drivers their insured hits, I would never consider voluntarily doing business with them.

We have been customers of AAA Roadside Assistance and AAA Car Insurance for more than 10 years. But tomorrow I will be finding new insurance and canceling both. My son's grandmother let him go driving (he has his permit). The car broke down. Called to have towed. We are Premiere customers. If we want him towed, we must add him to the plan. He is a minor with a learner's permit. Wanted us to pay $300 upfront to renew our plan plus $50 for adding him on today in an emergency situation.

December 2017 me and my husband went to AAA for car insurance. We have 3 cars. The price was over $2000 and it sounded fair. We paid more than half 3 weeks. After one of our cars was parked outside and someone hit our car and it was total lost. Everything was ok but when we call to remove the car they just took away from all the cost for the whole yr like $47 dlls. It was ok... We didn't make a big deal. Well we got a new car. They charged us over $600 dlls to add this car. I was like wow WTF. You returned only $47 for the other car so now I have to pay almost $3000 for the insurance for one yr.

At 0700 on January 1st 2019 I contacted AAA for two tows in able to make it to work that day. The first vehicle was a Scion TC that had a snapped timing belt (Service # **), the second vehicle was a Rav4 that simply would not start (Service # **). Shortly after the call I was notified by AAA the tows could not be provided by Highlands Auto Wreckers due to snow and to call back later. At noon that same day I called again once the roads had been plowed, AAA said they would dispatch their towing vehicles and ensured that I would receive text messages regarding updates. After a couple hours I had received no updates and the trucks still had not arrived so I called AAA again and was told the roads were still bad and the tow company (Highlands Auto Wreckers) would not be able to make it until later.

Granted, I had a great experience in the Hammond/Munster, Indiana, area with a flat tire and service in less than one hour. So I will give Kudos there! Unfortunately, when flat-tire service was critical because my son was very ill and weakened; and, I am 70 years old: AAA was nowhere to be found. I broke down on I-94 & US 20 @ Michigan City, Indiana, which is a large city. Thankfully, it was a lighted area.

I have never in my life ever given a review for anything, but was compelled to after our terrifying and frustrating situation. This was by far one of the scariest situations I had ever been in, stranded in a immobile vehicle on the side of the interstate, inches from getting hit by semis for eight hours. Their customer service is almost non existent, they make it blunt and apparent that they have no concern or desire to actually do their job, nor are they concerned about your safety. Please, if you care about your safety or your loved ones, go with someone else and stop giving these individuals your hard earned money.

I have a premier membership. I broke down at 9pm, with a 1030pm pickup. At 1015 I was informed that it was delayed to 11:02pm. At 10:50pm I was informed it wouldn't be until 11:45 pm. At 11:40pm I was informed it would be until 1am. I called AAA and was told that at no point in the night was anyone actually on their way, but that they just got confirmation that a tow truck from over an hour from my location is on the way. Completely unacceptable, will NEVER use AAA, or any of their services ever again. You pay yearly fees for nothing more than someone to tell you they are helping you, when in reality all they are doing is getting paid to provide ZERO SERVICE.

My car broke down...coming to a stop at the Bottoms Bridge exit off of 295...18 miles from where I live. Have AAA Premium and called. After near an hour they called me back and said that no tow trucks were available. All were on long tows and then suggested that I call the State Troopers to stay with me and were going to continue to try. I did that. VDOT truck stopped first and a very nice State Trooper stayed with me as we waited to hear back from AAA. Almost another hour went by... And decided to call AAA back. They then proceeded to tell me that no tow truck would be available to help me that night and the State Trooper could call a tow. And I would be reimbursed.

Went to dog park. I locked myself out with 3 dogs in the car. I called and they said I would be considered a priority because of the dogs. Took over an hour!!! I watched my dogs panting and get upset. I called and told them I needed help and where were they. They said I was a priority. Yeah right! My dogs were stressed and upset and panting. One hour later, the guy came and opened my door.

This is not the first time I have had a problem with AAA. I have been a member off and on over the years and must say it is going downhill very fast. Am a member for years now. Two years ago my truck was towed from my home to my mechanic a few miles away or so I thought. When I arrived to pick a few personal items from my truck at my mechanics what a shock to not find it in his lot. When I called AAA they said it was dropped off at the address that I provided that they read back to me. Yet no truck in sight? After two hours of going round and round with them as we drove around looking for it we saw a AAA tow truck with my truck on the back. It dropped it off at the wrong location? WOW JUST WOW! Today I called and was told a truck would be at my location within an hour. An hour and fifteen minutes had gone by I called again and was told fifteen minutes away.

Good afternoon, on February 23rd of 2019 I signed up for AAA to obtain their services. I did not have a clear understanding of the services provided so I called them to be explained and see if I could use their services since I was in need of them. Willing to save a little money but also aware that any services have a cost. When I called the lady on the phone told me they could not assist me with providing me the services since I had to wait a 7 days before using the services. Since I was not aware of this, I told them to please cancel the services since they were asking me to pay 9 dollars per mile and I was 50 miles away from home. I decided it was no saving, that I might as well call the towing services and paid $150. Whenever I was on the phone they transfer me over to a different department to help me with my refund.

We have been a AAA member for over 7 years and have rarely used it but kept up our membership. Then when we really needed it, they let us down 3 times in the past 2 months! First, our truck wouldn't start in the cold weather & we were home & in a safe place & so they said it would be 48 hours before we could expect service. They didn't come but called 72 hours later to ask if we still needed service! Which we didn't by then. Then the next time a week later, our daughter's truck wouldn't start in a ramp in downtown Minneapolis while we were out of the country. It is much too lengthy to describe but needless to say that 4 days later they finally got her out of the ramp but not after hours & hours of phone calls from my husband while we were out of the country. And isn't this why we have AAA to protect our children when we are away!

I was a member for 2 years and only called for help once. I was stuck on Interstate 59 in Alabama with flat tire. I called 3 times and they would transfer me to someone else and hang up on me. It was scary out on the busy interstate with all those semi trucks zooming by. I couldn't try anymore so I called my daughter and she called me a tire truck. Cost me $400.00. I tried to get some money back from AAA. Didn't happen. My new membership started on March the 1st for the whole year. I tried to cancel on March 5th, and get back most of my money for the year. They said no. I just lost that money. But I am glad to be rid of them now. I went with Hartford. Yaaa!

I locked my keys in the car and called AAA. My policy had lapsed but was going to pay to reinstate it. After being passed around to three different customer service reps and being on hold for 45 minutes, I was told that the department that could take my credit card info was closed so they could not send assistance without payment. They were opened at the start of the 45 minute hold. This is not my first poor service interaction with AAA. It will be my last.

I locked my keys in the company vehicle and called AAA Roadside Assistance to have them come out. I was a former member and the guy found my info. He said that someone will be on the way and it would take 30-40 minutes. I then asked, "If I reinstate my membership would I get this use included on the membership so I wouldn’t have to pay the technician". The guy said yes and transferred me to the right person to take care of it. They gladly took my card info and charged seventy something. Moments later I received a payment email receipt. I then called back to see if there was a person coming to take care of my lock out situation - good thing I did because they found it had been CANCELED!!?

I’ll start off by stating I understand that service is difficult to provide in bad weather conditions. That is not my complaint. My complaint is that there is a complete lack of customer service and ability (or desire) to make an attempt at being honest about the inability to provide service. I’ve been waiting 4 hours now for a call back (that was promised 2 hours from my first call). I feel that I’m told what I want to hear so agents can get off the phone as fast as possible, not that anyone has made an attempt to provide the services I’ve paid for.

So I called today to get a tow for a flat tire. AAA refused us roadside assistance. We were only given a partial refund for cancelling our membership. I don't understand how they can refuse to render services when their whole premise is "24 hour Roadside Assistance." Absolute **! What good is roadside assistance if the provider can refuse assistance as they see fit?

I have purchased AAA Premier service for the past 4 years with battery replacement. On 1/18/19 my car vendor found that my 2013; BMW128i needed a new battery. I made arrangements for the AAA RS assistance driver to meet me at the repair shop. I met him at 5 PM on Friday afternoon only to be told that AAA could not replace the battery because a dealer reset was required after the install. This detail was not mentioned either of the two service center phone calls I had earlier that day. The dealer’s mechanic stayed past closing time to install the battery and complete the reset. (Note - the repair shop told the AAA driver they would perform the reset but he declined). Out of pocket cost = $254.95.

My battery light came on when I was driving on Saturday and instead of stopping on 95 I tried to get to my destination. Thankfully I made it because I would have spent 4 hours on the side of the road with my four-year-old son. I put in a service request through the app for a battery issue (11:18 am). About an hour later (12:30pm), a representative came out and told me it wasn’t the battery it was my alternator. This meant since he only does batteries another request had to be put in for a tow truck. The tow truck appears around 1:40 pm, and tells me it is the battery not the alternator. He doesn’t carry batteries and that I would need to put in another request. I asked if it was something else like a fan belt, because I heard a screeching sound when I was driving before the light came on. He looks under the hood and says fan belt is there that is not the issue.

It was a nice day, good weather, no reason for a high call volume or anything that would put a strain on AAA roadside service. I called at 3:05 pm and was told a service truck would be there in an hour. Great that get the vehicle up and running without messing up my obligations to pick up my daughter and her friend to practice. Called at 5:15 pm to see where the truck was, after being transferred twice I was told it would be there shortly. At 7:49 pm it still has not shown up and I have had to call my mother-in-law to help get the girls. My wife is now leaving work early to get the girls from practice. If they are not able to do the one job I signed them up for, be honest enough to tell me instead of leading the customer on. This has been an absolute horrible experience.

AAA is horrible. I called for service and was told I was not on the membership. Last year I was told my son was not on our premier membership so I paid for his membership. We paid for 2 memberships last year and now I am being told that I do not have access to either one. They tried to get me to pay for a third membership. The rep proceeded to tell me that Sprint paid for our membership and at that point I was dropped. So they were paid 2xs for the membership which expires at the end of next month. The moral of this story is to use the roadside assistance that is provided by your car insurance whenever possible because AAA is worthless and needs to go out of business NOW!

I called for a jump start and I was advised that I have used up 4 service calls in the year and that if I needed assistance it would be $90 bucks. Unacceptable. I was not advised of this when I first got my membership. Otherwise Walmart is a lot cheaper.

They discriminated against me because our son has agoraphobia & doesn't drive. He didn't renew his license & lives w/ us. We take care of him. Do all the shopping & driving for him. They canceled my policy w/o letting me know. Now I would have to pay the whole amount of the annual policy. We are on SocSec & cannot pay that exorbitant amount.

My husband got a flat tire and called AAA. He explained that he was on a busy 4 lane highway (highway 85 in Georgia), in a construction zone - and was unable to pull completely off the road - due to the construction. In addition it is pouring rain. He was told his wait would be 45 minutes. I told him to grab the umbrella from the trunk and wait away from the car, so if a speeding car, or semi truck hit our car - he would not be injured.

I’ve had Premier service for the last 10+ years. Recently my son had to wait a couple of hours for a tow which I thought was odd because I had never experienced it until today when I had to wait for hours for a tow service. This is completely unacceptable. Premier service is no longer premier service with AAA. I am beyond Dissatisfied!

Purchased membership for roadside service. Needed to use it and they said I had to pay for a $50 service fee for a lockout. I was unsafe and in terrible elements. I will never use AAA ever again in my lifetime. Cancelled membership and said it would be 3 weeks before a refund would be issued. Very unacceptable!!!

If I could give them just half a star or just a teaspoon of a star I would. Last year we canceled our roadside assistance with our insurance company because AAA seem to have been a better option, however to my surprise it has been a nightmare. On one of the coldest days our truck would not start and we were about 27 miles from home, AAA never sent a truck and said if they could they could only tow 10 miles as they were as they say instructed by the state of Illinois. I'm confused, is this a state agency? We had to find towing elsewhere. Not to mention the customer service. To be told they have 77 other callers on hold and they couldn't get to us was unnerving.

I have been a member of AAA for years. The last couple times to experience with the company they are sending was less than professional. They would send And experienced technicians. They have been using T & A Towing West Bolingbrook. I spoke to supervisor Jay and informed him that we don’t want T&A service but he refused to get us someone else. Bad customer service, always have to wait on AAA for at least 5-10 min And overall it took them long time to get to our location the last couple times.

My daughter had a radiator broken and we call for help to tow her car from school to home but they told us that there was no service available. They asked us to wait until tomorrow for available of the service. We are currently 3 Plus members with 200 miles tow service. We have rarely use it until today. My daughter car had broken radiator. We buy the road service for situation like this. I am very disappointed with AAA road Service.

This was the worst customer service experience. What makes it even worse, is this is a service that I pay for. I get AAA towing yearly the premier package and the last 3 times I have used it they all have been bad experiences. Today by far was the worse. I called for a tow at 6am, the message from AAA was there were extensive wait times so customers should use the app. I used the app as directed and put in the request was given an arrival time of 7:12am. At 7:20am I called to see if it was delayed and was told by the 1st rep (Peggy) that the company that took the order was having troubles because they only have 1 person working.

I have been using their service for a while and been satisfied customer, however this time my experience was below than horrible. I renewed my membership last week and was charged 50$ fee to use the service same day (they changed their policy since before you was able to use a service without any grace periods and fees). I had a flat tire and I called to roadside assistance department, waited 20 min for operator, was promised to have someone in 1 hour but he was late for 15min. Nice guy but completely unprofessional. I have aftermarket wheels with a cap cover. He tried to take off a cap with screwdriver and thank God I noticed that in time to stop him, he scratched a cap a little bit but it barely noticed so no damage was done but what if I didn’t stopped him, rhetorical question. Then he said that he doesn’t have a driver to take off the wheel and that this wheel required a special key (no it doesn't!).

I’ve been very happy with my AAA membership! In the last 4 yrs I’ve had to use it 3x’s. First time: blew a tire on the freeway. They were there within 30 mins with water and helped me get my spare on. Very nice man! Second time: locked my keys in my car WITH MY CAR ON :( at 11pm on a Friday night. Took a little longer but I assume due to the time. But took care of me once again. Third time: yet again, locked my keys in the car while I was at work. Still there within 30 mins, and was taken care of quickly! Each time has been a pleasant experience and with my luck, AAA is very worthwhile for me!

Issues with AAA. With auto renewal you get $10 discount in membership, despite they charged full amount and at AAA they have Automated response "membership dept has 7-10 business days to even acknowledge this" & worse even after that it takes another 7-10 business days to even get refund. They charged us wrongly immediately but refund over a month later at their discretion.

After 7 years a valued member, AAA raised my rate and took money without my permission. I cancelled immediately. All companies are just machines with people as robots to deceive and take your money. I feel sorry for the people who work there, they just make the wealthy richer. No soul, no empathy, no real existence.

Due to icy conditions, we went into the ditch. Fortunately we were close to home, we went home called for assistance, three days later and no tow company showed to help. We called local tow company, they arrived within 45 mins. Had to pay them out of pocket and now waiting for reimbursement. They tell me we will get a check in two weeks! Wonder if they care if I lay my bill two weeks late next time! Never mind canceling my membership

The woman I spoke with on the phone was nice, helpful and responded very quickly. I received assistance within a half hour which was great! There wasn't a problem until the man who came to fix my car gave me attitude about not knowing why it wouldn't start and because I apparently took my key out of the ignition too quickly. Already had a rough day because of my car so I could have done without the attitude or judgement.

Have premier membership for the past 10 years with AAA. A side note - I hardly use the service. So last year I decided to add the battery service to my plan. Worst mistake ever. My car won't start, so I called them to get a battery as it was dead. The 1st guy came. The battery does not fit. I call them back, waited for 30mins nothing, so I called a 3rd time. The CS person put it on a priority list, sent out another guy who does not have a battery to fit my car. So I call for the 4th time, told them the issue, all the while being nice and patient. A manager Chris called back and said he will locate a battery and have someone come out at 8am next morning. So I waited, NOTHING - no call. No text.

I requested a technician to fix a flat at home. I used the App and all my info was incorrect. They had me living at a funeral home with the wrong car type as well. I corrected the erroneous info and submitted my request. The 1st technician went to the incorrect address looking for my car. He then called and stated he was on his way. I was passed of to another tech due to all the confusion. The 2nd tech showed up an half an hour later. He changed the tire and me neglected to give back my lug key for the tire. I called AAA to request the tech return and give me my lug key. He returned and stated he left it on the hood of the car. REALLY!!!!! WHO does that. A night from hell, how can a company process your annual premium correctly but have all your personal info incorrect?? So sad, I will be switching to my insurance carrier roadside assistance.

I have a vehicle that I purchased 2 years ago from a dealer that was pre-owned. I live in South Dakota and was concerned the battery might be old and leave me stranded on a cold day. The battery is a AAA battery and had no date code on it. I called AAA and asked if they could tell me how old it was based on the serial number. I figured if it was more than 5 years old, that I would replace it now before I had problems. The AAA rep on the phone said she could not help me because I was not the original owner of the battery. All I wanted to know is when it was manufactured and/or installed. I didn't want to know the purchaser's name, address or blood type. She said she could not help me at all. I even gave her the dealer's name, location and purchase date. Very unfriendly and not willing to help. Poor customer service and maybe I might have been a potential AAA member....She could care less.

Every year I gift my nieces and nephews with AAA memberships. Now when my niece needed it, AAA said that it expired. It was their error, as it was supposed to be on auto pay, but I paid $104.95 and asked the lady if my niece would have service today, she said yes. She knew it was urgent, she said nothing about a 3 day wait OR a $50.00 charge. But the towing company still couldn't put it through. I called back, talked to 4 different people at AAA, the last one CIDEE or Cindy at customer relations told me it was her OPTION not to waive the 3 day period or the $50.00 fee, she was extremely rude for a customer relations supervisor, no problem solving, no common sense. I have been a plus member for 20 + years and given plus memberships as gifts since 2015. This could have been handled properly. AAA, do a better job for your customers!

Wow. I have been a customer of AAA for over 10 years. I rely on AAA as a single Mom to be the family we don't have to help us out if, and when, the need arises. I have two life insurance policies with them, so my relationship with this company runs deep. I have attempted to move this 2004 Subaru Outback FOUR TIMES within the last few days. Each time the service tracker states about an hour wait time. Each time, the call FAR EXCEEDS one hour wait and I have to cancel and reschedule. Two scheduled events ago...the wait exceed 1 hour over the projected time, and when I called they said it could be an additional 1 to 3 hour wait!

I noticed my tire was flat while out on my lunch break. So I called AAA to put my spare tire on. The wait time to get anyone to pick up was 43 min, first mistake. So, they finally put in a request. 45 min wait. The service guy came in 25 min. Great right? Wrong!! All he needed to do was change my tire. He told me because I didn't have factory rims that he couldn't change my tire and it was against company policy (mind you, AAA just changed my tire two weeks ago, no problem). So you mean to tell me that anyone who doesn't have factory rims, you refuse service?!

My requests have been repeatedly denied for a tow as my vehicle is currently in operational due to a faulty battery. On the grounds they are continually denying my request for a tow is that since my life isn't in danger. I'm not currently a priority enough to have an operational vehicle to get to and from work. What a joke. Signing up for AAA was the worst decision I've ever made. Also they refused to give me tangible date as to when my call will be important enough to service my vehicle, I'm continually told call back tomorrow. So glad to know that AAA values me, a paying customer.

Arrival time was speedy BUT the guy was slow about hooking my truck up in 28 degree weather. Had to help him guide the truck onto the ramp - totally unacceptable for me to have to do as a customer! Everything they say about Triple A is true, they are overrated and lazy, barely organized.

Service in Akron Ohio is horrendous! A few years ago on a sunny Sunday summer afternoon we had to wait over 4-5 hours and now once again over 3 hours! My wife called at 4pm today and nothing! She said she has called twice more and nothing! In Cleveland, the service comes in about 30-60 minutes. Every associated towing company in Akron should have their contract terminated immediately! I will be posting this on every social media and review site. Maybe then they will change things in Akron.

This is the second service call from this guy, Cleo, from a garage that contracts with (?) AAA. Today the license plate was **. The 1st call (5 weeks ago) he arrived on, he complained on and on about not finding my location (detailed location info was given at time of request, along with phone number). He then proceeded to take 10 minutes trying to find out how to connect the charger to my car. It then took more starts than a few for my battery to start the car. I’ve had many service calls for jumps and no one took that long for a simple jump start.

I was so looking forward to having AAA but ending up being a huge waste of my time and money. Like many people, I signed up when I needed a tow. (I doubt many people actually sign up without needing their assistance.) Turns out you pay a $50 service fee for using them so soon. I guess I can understand that but the customer service was so miserably poor that I tried to cancel my membership altogether. They refused!

Would give it 0 stars if that was an option but, unfortunately it's not. I got a flat tire on 1/24/19 on the highway and had to pull over in the breakdown lane. Immediately called AAA for help and was told they were sending a state trooper to make sure I was safe and in a good spot and a roadside assistance driver to put the spare on for me so I could at least make it to a shop. The state trooper pulled up not even 5 mins after the call and was really nice and kept checking in on me and the other cars around me who had also hit that same pothole I did.

I had a flat tire on Monday 1/21/19 & called around 5pm to have tire changed. Rep took my information and gave me a number to call to check on progress of call. He also said I would received a text. I call about 10 minutes later and rep on phone said a tech was assigned and would be by 6:06. I called back at 6:15 and was told that they had no tech to take the call. They were handling people stranded on the road first, which is understandable, and they would have to call me back. I never received a text, and I wonder where the ETA came from if they had no one assigned to the call. I would not have been updated if I hadn't called. I waited an hour just to find out no one was on the way to help. By the time I found that out it was too late to call anyone else to changed my tire. A friend and a friend of his ended up coming out changing my tire. Had I know I would have to wait indefinitely I would have called someone else, but by the time I found out it was too late.

Called AAA on Monday Jan. 21 around 215 pm to request assistance with a dead battery. Lady said help will arrive within a couple hours. I say ok. Person from roadside assistance place calls ten minutes later and says it's gonna be more like 2.5-3 hours and they will come help jump my car. I asked if they had any tools to help test my battery and she said no. Asked if they had any batteries for purchase that they could put in for me and she said no. Ok then what good are you?? I cancelled the request, waited for my husband to get home, jumped the car myself, drove to the nearest auto parts place and had the worker dude replace my battery. Was back home within 30 minutes, no thanks to AAA.

So when you actually need Triple A service you will spend over an hour on hold in freezing temps while they don’t answer. When your tow doesn’t ever show up three hours later as they said, and you call back, plan to be on hold over another hour before they answer AGAIN. When you ask what happened to your road assistance now they will tell you ‘there is no ETA, might be tomorrow, can’t say when”, and when you ask to speak to the manager on duty, they will hang up on you, forcing you to call back and be hold ANOTHER hour. Really. In the frigid zero degree weather, I kid you not.

We Have been members since 1993. My husband was having car problems on his way home from work. SINCE he was in heavy traffic he decided to go ahead and drive home then call AAA. When he called they would not tow the car as it was driveable. We did not feel that it was safe to drive as the check engine light was on, the car was shaking and had a burning smell. This was very disappointing and frustrating as we have been members for years and do not need to use the service often. It is very clear that they do not care about their customers.

I’ve literally been waiting in frigid temperatures on a tow for 5 hours! I’ve called numerous times and was told I was a priority call. I’ve been given 6 different arrivals times and still no tow truck. I will definitely not refer anyone or renew.

AAA Premier RV customer many years. Husband died in home town at a restaurant, AAA would not tow because car was operable!!! Roadside service and customer service in constant decline in past years. After purchasing AAA auto coverage for my husband and my personal autos, they refused homeowner's coverage for questionable reasons. Dropping them, NEVER to return.

My daughter ran off the road into a ditch on a heavily traveled highway. We contacted AAA and we're told that someone would be to our location by 12:45 pm to get the car out of the ditch. 12:45 p.m. came and went. So we called AAA again to inquire as to the estimated time of arrival of the tow truck. We were then told it would be 2:50 p.m. I asked why we were told 12:45 p.m. The customer service rep told us it was just the computer time, and that they had to depend on the tow truck. This is not the first time we have been given a specific ETA only to have it pushed back several hours. We pay for the Gold service and get nothing. I ended up calling a local tow service and will send the bill to AAA. Don't waste your money.

I've been a member for 25 years and I'm allowed four tows one Hundred miles per tow. They sent me a service detail log that states I've used 1 tow in 2015, 3 tows 2016, 4 tows 2017 and 3 tows 2018. Total of 11 tows in 4 years and they are canceling me because I have made excessive service demands but I'm allowed four tows and I've never made more than four. If they would have told me that I'm allowed 4 tows but if I use them I will be canceled I wouldn't be paying the extra money.

I had AAA replace my old battery. Within a week my vehicle did not start again. I called them back and they told me it was my vehicle and not their battery. When the technician came to the house he said the battery was bad and needed to be replaced. It has happened again. They told me it is not the battery but they will replace it this one last time. I have a new alternator and the vehicle was checked by the mechanic to see if there was a drain or if anything else was wrong with the vehicle. Nothing was wrong. The test showed the battery was bad this time but they yelled at me and told me it's not the battery's fault. They told me I have to take it to the mechanic again and have the vehicle look at even though it was done about two weeks ago. They said if I pay for another test which is about $95 they might replace the battery again if something happens. It has a 3-year warranty. Why are they yelling at me because the batteries are going bad?

AAA. My wife signed us up for a membership with AAA. Our van had lately been acting up, and with several trips to the mechanic, we had as yet not resolved the issues. Just in case of a real disaster, she felt that a little extra insurance would be helpful. Sure enough, the night of December 17th, after taking my son to his mother’s house, misfortune struck. It was a cool Sunday, and I had to drive my son to his mum who lives in Fort Lee from my current wife and my Home in Brooklyn. At 4 in the afternoon the predicted rain began slushy with big flakes of snow mixed in. Roads became wet and flooded quickly. Puddles accumulated and crossed the entire breadth of the street. Traffic was slow.

On 1.13.19 I put in a call for Roadside Assistance. My dispatcher's name was "Jen". This request was put in via phone call at about 12:15 pm or so. I received my first confirmation text at 12:28 pm. Long story short, although I called AAA at least 8 or more times, after being given story after story as to why nobody had come to tow the car, during my last call, I was EXTREMELY upset, and rightly so. I pay for AAA Premier service and have been a AAA member since 2000, and can count on 1 hand how many times I have actually used the service, and now that I need it, it's not available to me. How does this happen? I'm not gonna ask that question again because I made sure that I canceled my membership with AAA and today I got a new service.

We have been loyal and very satisfied members for 24 years, "plus" members for the last 8 or so. I called at 7:40 pm on a Wednesday in an urban area and ended up waiting almost 3 hrs to have someone arrive to change a blown tire. The first dispatcher went through her whole (apparently short) list of providers and couldn't get anyone. She had to kick our call to a supervisor who could call a non-contracted tow company. Clearly AAA has lost a lot of contracted tow companies. We have many in town, but apparently it no longer pays to work for AAA. Beyond the bad business practices that have left them short of contractors, their supervisors don't even call to inform customers of ETAs. The deterioration in the last year or two has been stunning. Time to return to the business model that worked. Pay the contractors decently and communicate promptly!

After 28 years of being a customer home, RV and cars AAA could not call me back from the time of loss August 2018 to January 2019. AAA will not pay the money for the loss. Just a small percentage of the loss! Do not use AAA or you will lose! I’m now with USAA.

I was driving a rental car in San Ramon, California, during heavy rain, and hit a pothole on the side of the road, which blew out the front right tire. I called AAA roadside assistance and help arrived within about half an hour. The technician and I realized that in fact there were two tires blown out, and it would be necessary to get a tow (only one spare tire). The technician helpfully called AAA dispatch, and told me a tow truck was on the way.

I am 74, live in Orlando, Florida, a 14 years gold card member of AAA, writing to you but not knowing what to expect, yet hoping that you will take disciplinary action against these AAA managers who coldly refused to provide roadside service to me during a rainy cold night when my car went off the road into a roadside water drainage area.

If you are disabled (senior or not), do NOT purchase a battery from AAA. A few days before Thanksgiving 2018, I called Triple A to unlock my door because I inadvertently tucked my keys in my coat pocket, which was still in the car. (Warm day here in Colorado Springs.) Although the wait was quite long, when their serviceman did show up, he was an absolute sweetheart. However, once he left and I attempted to start my car, I learned the battery had died. I purchased this battery from Triple A in 2016, so it is still under warranty. Anyway, I had to call them again and was praying that the same serviceman was close enough to help me again. He wasn't, so there was another long wait.

I purchased a AAA battery on 3/11/18. I have had to have them come out and charge it at least three times before my membership expired on 11/30/2018. I was told that this battery has a six year warranty, including replacement the first three years. They refuse to service or replace their lemon battery and unless I renew my membership or pay $75 for a service call. I have since had the battery as well as my starter, alternator and electrical system tested by two different mechanics (one of which was a “AAA Authorized Auto Repair” service station) and both informed me in writing that the only thing wrong with my vehicle was a bad battery, which should be replaced ASAP.

My wife call them for a simple jump start. They were unable to respond to the call and left her stranded. When I called to complain they put me off. Their first response was give them 48 hours, then it was three days, then it was three- five days. A few years back AAA would hold the Hotels their customers would use to high standards, Considering their own poor service they have no right to demand anything.

I got one of my vehicles impounded, no big deal right? I pay for my free tows so it shouldn’t be a problem? Why am I paying for tows every year if I can’t use them for something as simple as a 10 mile tow back to my house from impound. This is ridiculous and seriously hurt my views of this company.

2 months ago I called AAA. My trucks brakes went and I wanted to get it towed home so I could fix it. I was told someone would be there within an hour to help since I had my wife and 3 young children in the car. After an hour I called my family and they ran up to pick me and the wife and kids up and take us home leaving the car on the side of the road. After getting home I gathers tools and a jack and drove back to my car a 45-minute drive each time. I fixed my brakes and drove the car home. After being home for over another hour AAA called to inform me they would not be able to help me. All in all it was 4 hours before they told me they couldn’t help. I was 45 minutes from home thank God for family otherwise I would of been stranded.

My car got a flat tire while driving my brother to my parent's place on New Year's Day. We worked on it ourselves for a while and got most of it done until a AAA vehicle parked behind us. The AAA guy saw us on the side of the road and stopped to check on us. When he did, he showed us how to use my car's jack properly (which it turns out... was a lot quicker than the way we were using it haha) and made sure to follow us until we were safely off the highway. Thank you, AAA man.

I would give negative 0 stars if it were available! I pay for a service for the past several years to cover me and my son. Yet when he tries to use it this year he is told he will be charged $65 to unlock his car if he doesn't have his photo ID on him. Which he is only 19, a child who obviously locks car doors and loses things. Now the company they work with was more than willing to work with us but triple A on the other hand to whom I pay a yearly fee for service is awful. I would never in any lifetime recommend them. Instead go through your car insurance company.

On Sunday, Dec. 30 my husband and I stopped to help an elderly (83) gentleman in Burlington NC. Called AAA and told them we needed a tow. They told us he would be priority due to his age. Adam's Towing was the tow company being sent out. We waited close to 2 hours and when I called Adam's to see what the ETA was because AAA gave us a specific time, the dispatcher was rude and hateful. Told me she wasnt arguing with me that there was a 2 hour wait regardless of age. All I asked for was an ETA. Something needs to be done with this company. Overall ratings are terrible!

Their hours are Monday thru Friday 9-6 with no Sat. hours. If you work regular you can never get there before it closes. Waste of money! And I've been a member for over 25 years. I liked to use them for car registrations and their maps and travel books but I can never get there before closing.

I purchased AAA since I live in a rural area in case I need it. My husband works in Rochester MN during the week. Rochester is very populated (215,000+). The battery died on our car and he called AAA to have someone come and change out our battery. (The first time we have ever had to use the service and they said they do not offer that service in Rochester. How do they not service a city of 215,00+ people? So it doesn't bode well that they would offer this or other services in the rural area that I live.

I purchased the AAA Plus roadside assistance package since I travel a lot and wanted to be able to tow my car to the dealership. I had a flat tire and called but they dispatched roadside assistance instead of a tow truck. The tire would not hold air, which I told them on the initial call but still no tow truck. After waiting all morning for roadside assistance, they determined I needed a tow truck (surprise). Now, I have to initiate a new, separate ticket in order to get a tow truck dispatched. I've wasted an entire day waiting for AAA! If they had LISTENED to my initial complaint (the sidewall is blown and won't hold air), I MIGHT have been able to get a tow truck out here earlier. AAA leaves a LOT to be desired in the way of customer service. I will be purchasing roadside assistance from the dealership in lieu of renewing my membership with AAA.

I have a problem with AAA North Carolina region. I talked to a representative about all the information I needed then I went ahead with the auto insurance. Now, for some reason that representative no longer works there and terms that I discussed with her changed. I can only think of this as a fraud. I made sure that I do not have to change my Driver's license and registration to NC before signing up for auto insurance. Now they are saying that I have to before certain date.

A few weeks while returning to the light rail park and ride around rush hour, my car would not start, my hunch involved probably needed a battery jump, maybe a replacement. I assumed a 40 minute to hour wait at best and was told as such. After an hour (it became cold and damp out) I received a phone call from customer service apologizing and assuring me it would not be much longer. Then almost another goes by and I receive another call. At this point I am livid and insist I want service now. I sarcastically ask if I am supposed to wait another hour. The rep asks if I am in danger of freezing, etc. Luckily no.

I called today to renew my membership. I have been a member since 2015. They always gave me the option to pay monthly. It is in no way possible for me to pay in one payment. They told me they are doing away with that option. Therefore today they have lost a customer.

My father and I were locked out of our car and I am the member holder while he pays the bill for this service. We called twice and it both people refused to come to our aid leaving us stranded an hour away from Home. I did not have my ID but provided them with ample amounts of information to prove in fact that I was truly me. Their suggestion was to have my mother drive the hour to come help us. HORRIBLE SERVICE. We are now on the side of the road waiting on my mother instead of a service who claims they’re supposed to help in these situations. Yeah Merry Christmas!

I used AAA battery replacement service and they not only charged full price for their batteries, they also charged to install. Later, I had them bring 2 batteries to replace the batteries in my Classic cars. However, this time, I removed and replaced the batteries myself. The batteries were $135 each. I need a battery for my truck so I decided to check battery prices. O'Reiley's was $129, Auto Zone was $185 but Walmart was $101. Guess I'll go to Walmart. BTW, all these batteries are made by Interstate. A tip? Go to Sears and get a Diehard. They cost more but they don't charge to install so it works out equal to AAA.

We were in need of assistance with a tire repair and Santiago went above and beyond for us. Here are just some of the great things about Santiago, he smiled the whole time, offered water right away, pleasant personality and very professional.

Towers were kind, knew what they were talking about, and helpful (mostly). Not informed by anyone of only 4 service calls before using them up though, leaving me (in my opinion) in an inconvenient and frustrating situation.

I have the upgraded RV with trailer service so they tow up to 100 miles!! The transmission went out in my 3500 Dodge Dually and I was pulling my dump trailer. I called and 30 min on hold they came back and said unfortunately they couldn't provide me with service at that time. Could be 8 to 10 hours before I could be towed. So I called 2 buddies. One came and got my trailer and the other came and got me. I let them know that the key was in the gas door and that I was going home, "40 miles away". The guy said no problem. He would let the lady know that was handling my case know that. So almost home and they call and say that a tow company would be there within 75 mins.

In the past 4 years I have taken several trips to Switzerland and on 2 of those trips AAA travel service agent Stacey **, the wrong countries on our rail passes, which had to be voided and I had to pay another 600 bucks to get rail passes, which put a financial strain on us, so we could not go to Germany and France, and then AAA, having screwed it up on y'alls end did not reimburse us or make it right. The next trip, the exact same thing happened. Then yesterday I broke down and I called AAA and because I am not a mechanic, I could not tell him if it needed to be towed, so he wouldn't send anyone. So yall are going to lose valued member and every friend I have, who also has AAA have been told of the way this sorry company does business. My Family has been members for over 40 years, but not for much.

I had my son add me to his AAA account. I had a vehicle that needed to be towed. He called and within an hour I had a temporary card and was on the basic plan. I then found out that my tow was going to be 10 miles (5 miles is covered by the basic) so I thought that I would just upgrade to the next plan and not waste $30 I was going to give the tow company for the extra mileage. I called AAA and it would be $84 for me to be able to go to the next plan (3 people were on the plan and I would have to upgrade all 3). I didn't have a problem with that but it would take 72 hours for it to take effect.

I have had AAA for about 4 years now. In the last year I have had the unfortunate luck of a faulty ignition switch, of which they refused to tow my car the 2nd time because they said there is a 1 service rule... Never heard of it, and neither did the agent at AAA when I called to complain. Apparently if they have towed your car for the same reason once, that's it, no more tow.

Last week I managed to lock both sets of keys in my car. I called AAA and they told me someone would be there within an hour. About 40 minutes later someone came but he could not get it open. AAA called me back to offer a locksmith. No one would come because it was 9 pm on Friday night. So AAA called again and said they would tow it home (45 miles). I said ok that was fine. The tow truck came within 10 minutes and couldn't get to my car because I was at a ballgame and they couldn't get around the cars to hook it up. He said he would try to unlock it if that was ok. My car has some sort of anti-theft system that makes it hard to get in with both keys in the trunk.

After 22 years of being a loyal customer it pains me to write this review. Last week my front tire came apart on a rural road in Georgia. After speaking with AAA they said a tow truck was on its way, after 2 hours, the driver called me and said he will be there in 30 minutes. An hour past and I once again called AAA; they said the driver took another call and they needed to dispatch another tow truck. By this time it was 4 hours from my first call and it was getting dark and cold… I had to call another towing service to tow my vehicle home! This is how AAA treats their loyal customers. I have learned what the AAA stands for after all these years, they will: A= Always A= Aggravate A= Anger. Their customers with no regards to their loyal patronage!

First time, I Called AAA on August 8th late evening, was raining a lot, my car has an oil leaking. They never got there. I had to drive my car for 3 miles with an awful noise, which resulted on a broken differential and a 700$ repair Bill. Second time, Needed my truck to be tow November 17th. I called 12:05 PM they told me they will be there by 1:40. By 2:20 I gave up because they had no idea when they would have someone available. They shouldn't call it a service. They don't care, just want your name. Worst service ever. They are not worth $10 a year. Don't show up. Give fake ETA and leave you high and dry.

11/20/2018 - I called AAA this morning to get roadside assistance. I was on hold for 45 minutes. There's no snowstorms in my area. Nothing to warrant this link of a hold. Ask to speak to a supervisor and I was hung up on by the customer service agent. Call back. Spoke with a different agent after being on hold for 40 min. And was told it would be 72 hours before an Asian would call. Regretting using AAA as my tow service.

This service is horrendous. I called to make a roadside claim. My brother took the car to the gas station to buy our 90 year old grandmother, that's right, 90 year old grandmother some **. The car became disabled while there. It's November and cold in Iowa... I called for roadside assistance and was told because I was not present, he could not be assisted. I would have to add him on to policy. This made no sense considering that I had the same car jumped when he took it to the store a few months prior and it wasn't an issue. So here I am with a 90 year old with Alzheimer's who I couldn't leave alone. She's coughing and all we want to do is give her some medicine and I have to take a Lyft to the gas station with her in order to be present with the car. Half a freaking mile away! She's already sick and I have to bundle her up and take her outside just so I can be present with the car.

The representative was very rude. I called for the second time about my renewal cards. He said it would take 7 to 14 days. I asked why wasn’t I told this when I called the first time? He repeated it and got smart about it. I’m a long time customer & deserve respect on the phone. I can see why the reviews are not the best. I am requesting that AAA administration take a look at the reviews and make the necessary changes needed to bring this company up to the standard it use to be. Customer service was always good but now I’m looking at it differently because of my own experience & the reviews I have read. This company has been around too long to lose your good name.

Waited 3 hrs in the cold for AAA tow truck. When they finally showed up they had the wrong truck for my vehicle. Called today again and this time I requested a AAA towing service I have used before. That was 4 hrs ago now. What has happened to AAA? They used to be a good company.

I am a driver who knows nothing about car, except to drive. What happened is that I had a flat tire on my way to work this morning, Sunday 11/18/2018. I called triple A around 7:36 am, and and the dispatch got to my destination at 7:45 am, and got my tire changed within a short period. From the representative that attended to me to the man who got my tire replaced are diligent, respectful, kind, and represented triple A very well. I don't normally give review, but what I experienced today is so satisfactory, and I just have to share my experience. Thanks to triple A for giving me more confidence that I am not alone, you're the best.

Friday before Thanksgiving came for trip ticket. No one available because manager had THREE people available. They were in training or on leave. Was told she doesn't check work vacation schedules and this had happened before. I am a caregiver and had to pay someone to be with my husband while I went to AAA. I will have to pay double again and make another trip to get my trip tic. It is Friday before the busiest travel week of the yesterday!!!

We were given a runaround. Called at 7:30. Was told an hour wait. Called at 8:15 for status, was told the truck couldn't make it. They were looking for another. Called at 8:45 spoke to Supv. **. She actually said she didn't care. Called at 9:30. They were looking for yet another truck because the first two couldn't make it. We ended up calling a private towing company, who showed up in 20 minutes. I've been a AAA member for 25 years!! This is not how customers should be treated.

My truck and rv were stuck in mud. Contacted AAA auto club for towing and they claimed there was no company available to tow both units. I am a 32 year member and have a premier membership that covered both units. My unit was jackknifed and we attempted every possible way to pull my unit out of the mud. Luckily, a neighbor came with a four wheel drive truck that eventually pull our units to dry ground. AAA auto gave me the runaround when attempting to get payment be of the man that helped out of our situation. I was then sent a letter asking me to submit a Bill.

Driving home my daughter hit flash flooding which put her vehicle into a ditch. She called AAA to get it towed. Water was up to the pedals in the vehicle. The towing company "Tick Tock Towing" pulled it out of the ditch and immediately tried starting it... they did this repeatedly... when it wouldn't start they grabbed the jump box (or whatever it's called) and tried jumping it. All the while my daughter was yelling for them to stop. They of course couldn't start it so they towed it to the house. Her vehicle was totaled because the intake was full of water. She called AAA to put in a claim because the damage was from the towing company trying to start it after being in so much water.

I needed a new battery and I called AAA to install a new one. The technician did a poor job installing it and it created problems starting the car. Not knowing that the problem was caused by AAA I went to the dealership and the diagnostic cost me $130. I called AAA again and a different Tech was able to fix the problem. He admitted to me that the original AAA tech was negligent and had done a poor job. I submitted a refund claim for the diagnostic amount and it was rejected. By the way, in 9 years of AAA membership, me and my wife had never submitted any claims.

AAA is one of the worst organizations I have ever worked with. No refunds on membership unless you are deceased or move to another city. I had three days into a membership and called to cancel and the rep told me AAA does not refund money. Interesting how quickly they will accept your payment, but will deny your request for a refund. They don't disclose that when you are applying for membership, but expect you to know the policy that they have internally. I will tell ten friends about this policy and ensure they tell ten friends etc...

While there might be some good benefits about having AAA towing service, you are at the mercy of the towing company performing the service! Buyer beware! While having my BMW towed by Lucky's Towing of Holly Hill, FL, the tow truck driver attempted to slide my car across the deck of the tow bed and inadvertently put 3 dents in the driver's side quarter panels in doing so. Had I noticed it before I picked it up from the dealership, I would have complained it right away. Neither AAA or Lucky's Towing did anything to reedy the situation and I now have $1000 worth of body work to be done to my BMW. Shop around for a better towing service! One more thing, AAA contractors, quote; "don't like doing AAA tows, because they don't pay as much" un-quote.

AAA is the worst company out there... I needed a new Battery for a 2006 BMW X5 which they replaced for me but on BMW the new Battery needs to be reset and AAA can’t do that mobile service. They advised me to go to their core office to get it fixed. Well the core place by my house can’t do it... They asked me to go to the Dealership to get it fixed. Well there is a fee for that and AAA will not cover the fee... I’m really upset. I will never do any business with AAA again. I will advise my friends and family to leave this company!!!

My car broke down on Bay Bridge in SF. After I called AAA to get service they told me I needed to pay an extra $75 for same day tow. It turns out that because I was on a bridge Caltrans tows for free and I would not have needed the service at all. I called AAA back, and they said they should have known that and will file an investigation to refund my money. Just received a callback from AAA and they said they will not refund my money but will credit it towards my next membership. I do not want to have an extra membership with AAA because there were a couple other issues as well and I was not happy with the service. I just want a refund.

I recently used AAA Emergency Road Service to tow my van to an auto repair shop and was very pleased with the service I received. The AAA dispatcher quickly arranged a local towing company to tow my vehicle. The tow lady was so awesome. She was quick and thorough to securely get my vehicle on her tow lift and let me ride along with her. She was friendly and even offered me a courtesy bottle of water during the ride. She provided great customer service. It made me glad I kept my AAA membership.

I was given a priority standing due to the location of my breakdown. After an 1 1/2 I called to inquire where was the tow. I was told due to the towing company having to leave the area I was put behind 2 local breakdowns giving me at least another 1 1/2 wait. 3 hours and counting. I have been a member for 25 years, pay for the plus membership. This will be my last year.

I have been having issues with my 2006 Sprinter based RV. The RV was in a “limp” mode and would not go over 20 miles per hour. I needed to get the van to the dealer for service. I have been a AAA member since 1987 and have a Premium RV membership. I have been very happy with the services I have received until today. I have recommended AAA to many people and purchased gift memberships for others. That also changed today. Today, November 6th I called the roadside assistance number for South Carolina. After describing the van based RV size, a tow truck was dispatched. When the driver arrived, he claimed his truck was too small and that I needed to call AAA to resolve the issue.

We have the premium service. Yesterday waited for over 2 hours for a tow truck only to be told they could not get to us. Milwaukee has lots of tow companies and I don't understand why this service does not have sufficient contracted vendors to service the clients. Done with them and will not renew my service as it is worthless.

After two years I am done with the terrible service. They can't even get my address correct. I had 4 vehicles, Homeowners and umbrella, totaling over $4k annually. Switched over to GEICO. Saved about $900 and their service is amazing.

On October 26, 2018 at approximately 2:30 pm, we placed a call for roadside assistance. At approximately 3:05 pm a technician, Dominic, responded to our call. After having difficulty testing the battery (while he is a very nice young man, Dominic did not seem to know what he was doing), Dominic decided that our battery was bad and that we needed to put in a new one. Dominic proceeded to replace the battery which again, was a process. He claimed that our cable had a big build up on it that he had to knock off in order to get the new battery on. This was not true. Once that new battery was on (this process took approximately 20 minutes) he had us attempt to start the car.

We booked Hampton Inn for the Garth Brooks concert in Elkhart, Indiana thru AAA travel. We were quoted 468.00 for three nights, when we checked out we received a copy of our bill for 411.00 from the hotel. After calling AAA to get our 57.00 back, we were told by AAA we should have never seen that bill and they refused to give us our 57.00 back. So if I would have booked thru Hampton Inn instead of AAA I would have 57.00 in my pocket. I will never use AAA again and will cancel my account with them.

I am currently stranded, 8 hours from home, need a tow to get my pickup truck serviced as it suddenly died. Called AAA, we have been Premium members since 2000. But AAA will not help me in any way because I cannot empty my truck by the side of the road. Even though I have a secure locked cap on my truck, I’m not allowed to have anything in it. I am an artist heading to a show. I certainly cannot leave everything on the side of the road. I am an old lady, traveling alone, post-surgically. I am stuck here. I was crying on the phone to them—"Please help me." Nope. “Have a nice day” the young lady said. I called back and left a detailed message and my cell phone number for the manager. 5 hours later, Mr. **, the manager at the Chambersburg, PA AAA office, still has not returned my call. I sincerely hope no one ever treats your mother like this. Still crying...

These guys suck! Incompetent, expensive and indifferent when I brought my vehicle back due to problems with their shoddy service. They installed new brakes and the day I collected the vehicle, as I was driving it away from AAA Lawrenceville, I could hear this horrendous grinding noise that sounded like rocks rubbing. I called and someone named Juan told me not to worry, the parts just need a few days to settle in. Like an idiot, I believed him! But took it back after 2-3 days. They managed to get the grinding noise to stop, but soon thereafter they began squeaking, same routine.

I have paid for premium AAA service for 2 years. I recently called to have my vehicle towed two miles to a shop from my driveway. I was told that my 12 passenger van was too big for them to cover. They wanted to charge me $138 for a 2-mile tow. I checked all the documentation in the manual and read the details of the vehicles that are supposed to be covered. Based on their printed documentation my van should be covered. AAA lied to me. I would not buy service from AAA. They are dishonest, lying, cheating, conniving miscreants.

I was buried in mud 50-150 feet from the road 3 times last year. AAA never failed to send me a driver. The drivers they sent me were usually on time, or gave me a heads up when they wouldnt be. Every driver (even 1 that was in a sour mood) was willing to pull my car out of the mud on sketchy dirt roads. Kudos to AAA for sending me drivers and keeping me aware of their progress, and kudos to the truck drivers who are almost always willing to go the extra mile.

Early this AM in Seattle I called to have my auto towed. Starter was broken. After waiting for 45-50 min he arrived and I started explaining where it needed to be taken, to repair shop and where to leave it. He was unhappy with my explanation and started raising his voice in an angry fashion at me and I asked him to stop yelling at me. He then told me he had a sinus infection so it wasn't his fault and kept yelling at me. I again asked him to stop yelling at me and to lower his voice and he started walking away and said he didn't need to put up with this and he would call for another driver, threatening to leave me there without the tow. I called AAA dispatch and eventually he calmed down and towed the vehicle. So unnecessary and so unprofessional. I complained about him to his manager, Chris and also writing this online review. I have had many interactions over 20 years with AAA and they have been universally good prior to today.

They increased my premium after getting a quote and cancelling my old ins by $740 without informing me, said they would waive the cancellation fee because I couldn't reach my rep. They are now sending me to collection for a policy cancellation fee on a policy I never had. No response from upper management after 4 phone calls and then lied about it when I complained to the California Dept of Insurance...liars, thieves. Don't do business with them!

After several years paying for AAA plus for our truck and trailer, today we needed them. We were told that because we are not in Texas, but instead in OK, our trailer is not covered for a flat. Seriously? Why have we been paying each year for this service?

On Saturday morning I called and asked for a jumpstart! After a 15 minute wait (on hold) I gave them the address! Over an hour later I received a call asking if I was at the corner of Shea and Tatum in Paradise Valley? I had told them I was near the intersection of 65th Ave and Shea in Scottsdale and had given the exact address!!! Then he said he would be right there. I waited another hour! Although I have just had rotator cuff surgery and am not to lift over one pound, I removed the battery and took it to an auto repair shop myself. I should sue you people!!! At 1:19 pm I was left a text that he was there. My first call was a 10:40 AM. 100% WORTHLESS!!!

Deplorable and Scary!! After 10 years too. Perfect driving record. And NEVER A CLAIM... I'm easy money! It appears the non properly trained reps are more interested in new cars and noncomplicated scenarios. Certainly can't multitask and never call back or stay with you through your inquiries or issues... i.e. Multi Vehicle. And if it requires a third party or taking notes, phone numbers and seeing you through... Good Luck. It is NOT HAPPENING!

My husband's car, sitting on our driveway, would not start. I called AAA and requested a tow. Six hours later, no tow. It was always 60-90 minutes away. Constant runaround and rude customer service. Faith in the wrong service.

This was my second day in a row to use roadside assistance from AAA. This morning I had another flat tire and can I tell you Miguel was the most patient and understanding representative of AAA that I’ve ever met. He put air in the tire plus he put air in the bubble from last night‘s service call. He even asked me if I wanted him to tow it to the town fair tire place. He was the nicest, kindest person and well represents this organization. This is only my third time using roadside assistance in 20 years with AAA. Thank you Miguel.

We have been members of AAA for years, on and off. We recently signed up again when we received temporary membership cards in the mail. We paid $87 for one year of coverage for myself and my son. A week after we sent our membership in, along with our credit card number, we actually needed their tow service, so we were extremely grateful that we had signed up!

Our car was towed to a recommended facility by AAA. The facility they recommended us overpriced the charge. After not receiving their quote like we asked for, their price was two and three times more than a quote we got from other facilities. We feel that we were used in a moment of need of service. When their price was $480 we got a quote for the same work for $115. Very sad the AAA do not take responsibility for their recommendations. We are not continuing working with them. The facility also offered a whole treatment that was not needed. Only after my husband showed them he understand in cars they withdrawn from their original offer. All that happened after towing our son in the middle of the night, and taking advantage of his lack of knowledge about the car. Bad feeling as a customer. Really bad.

I was sold an RV policy that would cover my 16 ft trailer. When the trailer was broke down a couple of months after the policy was purchased I was told it was not covered. When I requested a cancellation of the policy and a refund the policy was canceled without a refund. When I called back to get the refund I was told no refund would be provided. So I was charged full price for the policy then had it canceled without a prorated refund. I requested to speak with a supervisor and was told "NO". That's right. I was told I would not be allowed to speak to a supervisor. I am speechless!!! This is not over.

AAA changed tire I had a flat, next day tire flew off vehicle while driving on highway. Yes rim and tire came off car bouncing down road. Causing $2000 damage to car body and steering front end. All emails you send get auto response someone will call but they don't, the AAA service truck company won't give you their insurance ID. Say call AAA. 2 weeks and AAA still looking into it. Won't even offer rental car. Someone could have been killed. Do you want AAA BS too, just sign up.

Called AAA for roadside assistance and got stuck with a neurotic, incompetent, unethical and unprofessional associate who insisted upon engaging in a long, drawn out, nine course conversation BEFORE asking my location. NEWS FLASH: The single most IMPERATIVE QUESTION any dispatcher should and must ask? LOCATION! What's the very last question these idiots ask just prior to the battery dying on the caller's cell phone? LOCATION! First they want to read you their script. Then they ask if you are in a safe location, to the exclusion of WHERE YOU ARE CALLING FROM AND IN NEED OF HELP ON THE PLANET!

I'm currently on hold with customer service supervisor after being on the phone and giving my gold membership info. All I need was assistance in changing a tire on a pull trailer the size of economic Kia. The gentleman is stating they dont do change of tire for a 5th wheel. After I state that it's not a big trailer, definitely not a 5th wheel. He says my membership doesnt cover that. Then I followed with why am I gold member when the last time I called for fuel, they took over 2 hours to even alert me on the status. They then proceeded to show another 45 min later. Not even a phone call to ask of the issue after posting the issue online. The supervisor was no help either.

A SHAM!!! STAY AWAY. After three years of paid membership and using it twice, AAA refused to send roadside assistance because I had to take my young children home while my husband stayed with the car because it was not safe.

My car is getting older, and so it has had to be towed to the service station more often lately. Every single time, I clearly ask to have only a flatbed truck sent out, as my car sits lower, and the tow companies tend to scrape my bumper upon angling it, and subsequently, the bouncy movement while towing it only promotes further scraping. The tow guys always have to call for an actual flatbed once they arrive; they always tell me that AAA sends out for what is least expensive to them, regardless of what the customer requests. Likely, it is because they know human nature often will just let it go due to necessity, time constraints, and frustration. I pay for the upgrade from the basic and really never use it except for the occasional tow. Every single time, like I said, and I've probably towed it three times in the last 2-3 years. Frustrating. Extremely frustrating, AAA.

We do not wish to renew our policy due to unprofessional customer service from a minor incident April 10 2018 that a pre-existing damage claim of less than $1000 became $1127 approx and my premiums jumped $1000/yr. You may review the emails and correspondence. Underwriter claims under $1000 claim went to $1800 (verbal phone conversation) due to car rental bill. Hello. Car rental over $800 for less than a $1000 repair. Wake up.

AAA MidAtlantic Travel Services agent ETHEL ** conned, deceived, stole and ripped out my family for $600 in bogus credit card charges without authorization. They are not trustworthy, as they will take you to the cleaners and ruin your vacation. Stay away from AAA Travel, and consider other options to prevent headaches or ruining your vacations. After you inform their management team of the illegal practices of their agents, they do not step up or help and protects their agent for generating revenue illegally.

AAA Incident September 5th, 2018. The morning of September 5th started off with an early call from my husband, who was out of town for school, telling me to pack up all of our important items from our home and leave town. This was because Hurricane Florence had just been upgraded to a Category 4 and was to make a direct hit on Myrtle Beach. After packing up our Land Cruiser with all these items and our two bulldogs I headed south with the idea of going to Stuart, Florida to join my husband. I had made it to Savannah, Georgia by about 5 pm where the Land Cruiser started smoking and overheating. I pulled off to the emergency lane of Interstate 95 and called my husband. He calmed me down and told me to call AAA. I did at 5 pm and the agent stated that they would have someone to me in 1 hr 45 min and they sent me a confirmation text message.

I switched to AAA from my previous insurer because I thought they were an upstanding, quality company that cared about doing right by their customers. Sadly, that has not turned out to be the case. Customer service has been woefully lacking in the branch location, over the phone, and through email. The first agent I was assigned to, aside from being generally incompetent and responding to emails with "I don't know," neglected to mention that there is an 18% APR assessed if the full premium is not paid in full at the beginning of the policy period. I've had Geico, Progressive, and Farmers - NONE of them did this, yet AAA tries to say this isn't abnormal. Yes... it is. 18% is ludicrous, but to not even mention it when selling a policy is a very bad way to start. So I found out about this about 6 months into the policy when the money was already in their hands and there was nothing to be done.

I am writing this review based on a policy my son got thru AAA. First of all they quoted him $2000.00 for 1 year policy. Then they sent him a bill less than 2 months later increasing the policy by $1000.00. They told him it was because they entered his birthday incorrectly (yeah right). Then come to find out if you want to cancel your policy they will not refund it completely. They charge a "short rate fee" if you cancel your policy before 1 year. IF I COULD GIVE NO STARS I WOULD.

My car had a dead battery so I called AAA Roadside Assistance for my 2 year old vehicle, and he arrived in a reasonable amount of time. However he couldn't remove my battery, so he banged on a few things and after quite a struggle, he got it out and replaced it. However, my panel light on my dash for my backup camera and radio work only intermittently ever since he replaced my battery. Also he bent the screw mount that the battery attaches to as well as lost the rubber cover that protects the negative battery post. I've called AAA twice today to discuss this, however because I have to work for a living and I couldn't sit on hold for 9 minutes, I hung up. When I called back, finally after being on hold now for 10 minutes, a gentleman listened and said he would transfer me, and then after 3 minutes someone came on but immediately put me back on hold and then I was disconnected! AAA Roadside Assistance has terrible Customer Service!!

I had a terrible blowout just past Barstow and before Ludlow, CA, on highway 40 East. This is only a two lane highway going East. About 1:20 PM in August, about 110 degree heat with my cat, I had a blowout, so I called AAA and was told it would be about 50 minutes. About 10 minutes later, they called me to say it would be now be about 1 1/2 hours but they escalated the call due to the conditions i.e., a 60 yr old woman with her cat stranded in the heat.

I called for roadside assistance due to my car not starting. I was advised 70 minute wait time. Hour and a half later nothing. Called again. 20 minute wait time. 45 minutes later got the car started. Since this was the second time in 2 days (yes the SECOND time) I drove to the dealer. The first time everything was fine. Battery, alternator, starter all fine. Second time battery, alternator and starter all fine. Dealer said I needed a new battery. I called AAA since the battery I had (from AAA) was under warranty. They came to dealer half hour later. Guy was rude and I think under the influence since he could not talk without slurring. He said his test showed the battery was fine so he couldn't replace the battery. I lost it!!! Slammed the hood of the car and drove it around to the front of the dealers again and got the battery replaced. I've been a member for 20 years. Really great customer service. NOT!!!

I have called AAA on July 6, 2018 because my 4 year old boy, my wife and I got stranded with a flat tire in Arizona in the middle of the wilderness on the way to Grand Canyon around 4 am on our way to see the sunrise at Grand Canyon. Unfortunately, there were no humans to be found and thankfully we had cell reception. When I called AAA, they said they will come in 90 minutes. However, they left us there in the heat for 5 hours!!! Didn’t even have the courtesy to call and tell us that they can’t find us. Finally, after 5 hours I called 911 and the Park ranger came and helped us. The worst part was, when the park ranger took us to the tire shop within Grand Canyon, an AAA service truck was in the tire shop which was about 10 minutes from where we were stranded!

I paid $100 in August, 2018 towards a travel package for transportation and lodging within Europe. After receiving the initial draft of an itinerary, I contacted the agent by phone and emailed with questions on the limited one-hour layover time in a country where we would be going through customs, etc. I also had other questions regarding the itinerary. After hearing nothing back from the agent, I made an attempt to talk to another agent resulting in more calls over the past 30 days with a total of 8 phone calls, 3 emails, and 2 voice messages. I have had no return calls or emails in response to my concerns and frustration. The lack of communication and acknowledgment of my calls and concerns is the worst I have ever experienced. I will never use the Tripple AAA Travel service and will relay details of my negative experience to friends and family.

WE are a AAA facility that needed a battery replaced for one of our customers. Told us that he would be there within an hour but that did not happen and Cole's towing service repairman was the most Uncaring and disrespectful person I have ever met. He acted like he owned the place! I would never recommend them.

Big complain! Called at 1:01 PM with a flat tire... after 10 minutes with an agent "Robin" or "Robert" asking me a million questions, at 1:11 he placed the order for service with a bad attitude... at 1:32 PM a truck driver called me that he cannot find me. This agent Robin... gave a complete wrong address. I was at 8000 NW 7 St. He gave: 7 Ave. NE 87 St. I placed many calls to AAA. I was under the scorching Miami Sun. Spoke to a supervisor TAMARA that said she could not do anything. Placed 2 more calls.

AAA has fantastic benefits. Roadside assistance is NOT one of them. They lied to me about my wait time in 91 degree weather. My car overheated and I was stranded on the side of the interstate for an hour waiting on their tow service and then when I Called to check on the 45 min- 1 hour wait time I was promised, they told me I wasn’t given a time and that it was going to be yet ANOTHER HOUR!!! They refused to give my money back for the membership so they Mr only left me stranded in the heat, but they stole my money as far as I’m concerned. Every time I have called them since 2008 (my membership is that old) they have gotten worse and worse and the wait times have been longer and longer. They can’t keep up with the level of membership they have then they don’t need to sell them.

So this is my 2nd time around with AAA. My first was excellent BUT little did I know, they did some SLICK marketing and did some COST saving analysis. SO I broke down and thought I would join them on my cell phone app...which I did...and I paid the annual free (SAME DAY). I next call them to get a tow, I get a person on the other side asking me which AAA I would like to be towed to, I said, "No thank you. I have another place." She then said which place within a 5 mile radius. I said, "HUH? I just paid to be a premier member or whatever." She said, "OH SORRY. There is a 7 DAY GRACE PERIOD BEFORE THAT KICKS in. After the 5 miles you will be charged???" I said, "WHAT??? YOU TOOK MY FUNDS OUT OF MY BANK TODAY!!! Not 7 days from now..."

I have had AAA for 15 years and have had terrible experiences with them so many times I cannot count them. Three hour waits, no tire change, never showing up, etc. The latest, call to cancel the order for future and was told it was processed. Received credit card bill after I was sent an email to confirm cancellation of autopay. This business should be OUT OF BUSINESS! I spend 115 mins (yes hour and a half) on phone trying to get this corrected listening to music and being told no and no. AAA you are terrible and anyone who I come across the rest of my life I will tell them how terrible your business is - forever!

We recently moved and forgot to notify AAA. I didn’t realize that our membership had expired since April. I called to renew my membership but had to verify tons of information that I have forgotten already. It’s like being interrogated for a crime. Finally after an hour of interrogation, I was “allowed” to update my account such as new address and phone numbers. After that I ask a renew notice to be sent as I do not want to give out my credit card or check number on the phone, then I am told I have to go to a AAA office to pay for that. At this point, I simply hanged up. I have not experienced a membership as tedious and frustrating as theirs. So, goodbye AAA. No wonder old customers are leaving you.

An older lady that was insured with AAA forced me onto a curb at 30 mph because she pulled out front of me and across 5 lanes of traffic. When I hit the curb I had substantial damage to the under part of my vehicle. Then she proceeded to drive away because she had absolutely no idea that she even caused me to have an accident. I had to chase this woman a block-and-a-half to her house. It took almost a month for them to finally tell me that she spoke to them and denied anything even happened.

On 9/4/18, I called AAA Mid Atlantic to have them assist me with my dead battery. The operator came after an hour. When he was not able to jump my car, he informed us that he needed to replace my battery. He was not trained or equipped to do this. The operator damaged the positive terminal and also the battery assembly by pulling on the battery. My car had to be towed and the repairs cost me $919 dollars. I submitted a claim. The Claims Rep informed me that it was my fault for the damage because the battery was corroded. After over 20 years as a customer, this is how I am treated by blaming the customer for your operator’s lack of skill. I was promised return calls and emails, but they never did it. I think that a star is generous. Save your money and never give it to AAA. If you do, prepare to open your wallet to pay for the damages that they will do to my car.

I called to get a tow because my car got flooded in Brooksville. I let them know what type of truck I needed and what to bring because my vehicle is lowered. So I wait my hour for the tow. Exactly an hour I get a call from AAA, telling me that they can't tow my vehicle per policy. I called ** and explained they have done it before and the lady proceeded to argue with me. She put me through to a sup. I explained the situation. Explained that they have towed my vehicle before without issue, hell I even took my front bumper off to reduce damage to my vehicle. So he puts the order back in and now I'm still waiting. 3 hours later for a ** flatbed!!! I pay for this service and they suck. I will never renew with them again. Waste of time and money. Useless company, rude staff.

After 16 years as a member of AAA, I am terminating my membership. I moved from Florida last year and immediately updated my address with AAA. I received my renewal notice and after an hour and a half trying to renew online with several calls to AAA support, I finally gave up. All of the support agents were useless, ambivalent and even belligerent because I had not paid dues to the Carolinas only to Club South. Thanks for nothing and thankfully I was able to get a taste of AAA Carolinas support before I wasted my money. Goodbye and good riddance.

I initially called for roadside assistance and the timing was decent. This guy was really nice and professional. They figured out I was going to need a tow. I waited about an 1 1/2 hours for the first tow. The guy who came appeared to be drunk, his eyes were glossy and he was rushing me. He was extremely lazy and told me he couldn't move my car because the way the parking lot was set up so he would end up blocking traffic and didn't want police called. He called for another tow truck. The second go round I waited 3 hours!!! Yes 3 hours, 4 1/2 hours total just for a tow. Customer service (Kristen) was very nice when I kept calling and even she said this was ridiculous that I'd been waiting this long. This company needs to monitor who they are contracting and stop being greedy. If you have local contractors keep them local so they can assist at times like this. I'm ready to cancel my membership. This is so unacceptable.

I did not know my membership was on automatic renewal and just found out. I called to cancel and was expecting a refund on a pro rated basis but the person on the phone says AAA does not issue refunds. I have not used your service this year and see no reason why you can't do this. It's not about the money but principle and good business practice. I am in the car business and if anyone buys a warranty, gap insurance or any other product they can get a refund on the months left on the policy. I will NEVER use AAA again and will make sure I tell others about this.

Last night I was driving and my battery light came on. My car lights were getting dim. I googled the action and it said that my alternator was either bad or the belt broke. I was able to drive to a safe place and park. I checked the belts and they were intact. I then called AAA and a nice lady answered and helped me with a tow. She said that it would be about an hour and a half before someone could get to me. Well, within minutes I received a call from Mr. Mike of First Coast Towing, Inc on Blanding Blvd, Jacksonville, FL. He called to say he was on his way and asked me a few diagnostic questions. He got there and proceeded to check out my car. He verified it wasn't the battery itself. He took really great care with my car. If you are in the Jacksonville area and need service, give Mike a call. Very professional and courteous.

So I’ve been AAA Plus member since 2015. Called 3 weeks ago regarding a blown out tire. 45 min after, the service person shows up and within minutes, replaced my blown out tire with a spare and left. Five minutes into driving on spare tire and about to enter the fwy ramp to get to my mechanic, the car starts to rattle and my spare tire blows out as well!

I needed a tow on 9/5/18 due to my car not starting. I called AAA and they took my information down and said someone would call me. I received a return call from Brittney with McNeil's Triple A Towing company. She informed me that her service techs had 4-5 cars ahead of me and it would be a 3-4 hour wait. I was in the Salt Lake City area, I'm sure there were a lot of tow trucks that AAA could have contacted. But instead of finding out their availability, they sent me to this company who was obviously way over scheduled. I ended up paying $78 dollars out of pocket to get a tow truck to come get my car. And I have a AAA membership. Why?

I really enjoyed being a member of AAA for the longest time but there really seems to be a lack of corporate focus and a huge disengagement from the important. For example myself no longer being a member for over 6 months and still receiving your bills is more than annoying, I don't want to PAY YOU ANYMORE, I AM NOT A MEMBER and this is pretty much legal robbery at this point. If I don't pay your bill there is a serious threat that my credit score will be damaged and you ** in corporate are counting on it aren't ya. Keep shipping bills to anyone on your mailing list in a somewhat deceptive manner and hopefully you will get people to bite and offer cash that they would rather use to pay off student loans or put gas in the tank. I get that you have a business to run but stepping over your neighbor Americans back is pretty annoying guys.

AAA would not tow a friend's car I was driving because the registration was not in my name. They advertise they will tow any car a member is driving but they do not deliver the service promised and paid for.

I am currently stuck on the side of the road. I've called AAA three times for help and all 3 times I've been told they cannot reach a driver and so my 4 year old and I are stranded with no idea when we'll be given the help we paid membership for. When I called and complained about the lack of service I was advised that I should call 911 for assistance instead. Very rude customer service. Why am I a premier member if membership is useless. I would understand if we were in the middle of nowhere, but we are at the edge of a pretty big town. Completely ridiculous. I'm very unhappy with the service. I will not continue paying for services that don't help me when I really need it.

Hello, I would like to inform every one of the service I received on 8/11/2018 approx 0930. I was on the I-5 southbound, towing our 5th wheel RV when we had a blowout on rear driver side of pickup truck. I pulled off to shoulder of freeway, disconnected 5th wheel to change my tire. (figured it would be quicker to do it myself). The blowout caused damage to my truck and electrical receptacle that 5th wheel plugs into. I drove 15 miles to nearest off-ramp in the city of Coalinga. There was one auto repair shop, where the mechanic was attempting to fix wiring on truck. He stated he needed RV to try to figure it out. So off to try to find tires. 45 mile round trip later, I go to pick up 5th wheel on freeway to take back to mechanic.

I have called 10 times and spoke to representatives and supervisors. Told the ONLY person who could issue the credit is the supervisor who approved the credit and that person NEVER calls me back. They try to sell all their other CRAP and can't even do a GOOD job with something so simple.

A friend of mine locked my keys, wallet and phone in my car. After we tried for a hour to open the car door I called AAA, it was 8 PM. After explaining the situation repeatedly (they couldn't understand why I was in West Virginia when I lived in New York even after I explained to them that cars are able to move across state borders) they said they would call me back. Of course, they never called back so I called again and explained everything to them again. No problem, they said, someone will call you back. No one called back so I called a third time and was told no one was willing to come and help me but I could find someone to help and get reimbursed!

At 10:00 PM, my son had a blow out with his tire on a highway in Vancouver Washington, just over the river from Portland, Oregon. He was able to drive it to the shoulder, which happened to be very narrow. It very dark with no street lights. He immediately called AAA and the lady asked if he could drive the car. He informed her "NO" it was not drivable and he needed a TOW TRUCK. He was told it would take 2-3 hours before a tow truck could come. His Dad and I told him to have the car towed to a Tire Center that we've been customers of for several years.

8/28/2018 I called AAA in Tampa to have someone come and jump start my dead battery. The serviceman came in a short time. He was nice and friendly. He carried a large obviously extremely heavy portable jump starter. He struggled to lift the jumper and placed it in the engine compartment of my Toyota FJ Cruiser. I was shocked. I do not even lay a screwdriver in the engine compartment. I said nothing. He jumped the battery and did a battery health test. He said the battery was bad. I told him I cannot buy a battery at this time. He then left. I closed the hood. The hood would not latch. The heavy jumper had bent horizontal the vertical hook that locks down the hood. I bent the hook vertically again and the hood latched when closed.

On Saturday (August 18, 2018). I called AAA regarding my son's Honda Civic which had broken down in Melrose, Massachusetts. We were parked on the street next to a hospital. My wife, my son and myself have AAA +. I called AAA at 5:45 pm. I was told that the truck would be there by 8:25 pm. I told them that I thought that was an inordinate amount of time. They said that this was a range, and they expected the truck sooner. The truck didn't arrive until almost 8:30 pm. When the drivers arrived, I told them that the transmission appeared shot in the car. I based this on the fact that the car would start and rev, but it would not move. I mentioned that the car would initially move but after a few minutes it would stop. The drivers moved the car back and forth on the street, and then opened the hood.

My car broke down on a Sunday night (at my relatives house thankfully). I called AAA for roadside services. I was explaining the situation and the rep HUNG UP ON ME. I called back and was on hold for 45+ minutes. I told the new rep I had been hung up on from the original call and he didn't seem to care. I had to rehash the entire situation and was told that basically nothing could really be done until the AM (okay I get it was a Sunday but they were not helpful at all). Rep assured me that since I had to get home (ended up taking my relatives car) that my brother could meet with the AAA service employee the next day and be "the agent" since I had to drive an hour home so I could go to work the next day.

I needed a tow from Santa Cruz to the Santa Cruz mountains and they told me they could not do it. They claimed it was because highway 17 (the major 4 lane highway connecting Santa Cruz to San Jose) was a dirt road. Never in my life did I think I would lose a battle over a government commuter highway was paved or not. Not to mention I was on the phone with them or waiting for a call from them for over 6 hours before they decided highway 17 was not paved.

We blew out a tire on a busy section of highway. We reported when we called AAA that we were in a dangerous location. 1 hour later an AAA representative showed up, said he had been given the wrong address, and told us it was too dangerous of an area for him to change the tire. He said he would call us a tow truck. Two more hours and three more calls to AAA, we are still sitting on the highway waiting. The representatives are always very apologetic, but can’t seem to assist. We are in a metropolitan area on a Saturday in the middle of the day. It shouldn’t be this difficult. The representative told us they had the wrong address again. :/ Not sure how they can claim world class service!

I have an expensive but worthless family membership that includes my brother. Last night he was driving with a friend to a concert in Philadelphia, a distance of about 150 miles. Both are near 70 years old and the friend has cancer. The concert was to be a pleasant distraction from his problems. Outside of Philadelphia, he experienced brake problems and pulled into a parking lot. Not wanting the friend to miss an event he had looked forward to for months and spent a lot of money on tickets, I called Uber to take them to the concert and AAA to arrange a tow home afterward. This was at about 7:30 p.m. I was told a tow could not be scheduled in advance and to call back when they were at the car.

I called AAA for a battery replacement, showed up in a very timely manner. I am handicapped and walk with a cane and my left arm is useless, but I made it out to the garage and jump started the vehicle let it run for a while and ”I” disconnected the battery. AAA arrived I was in the house with my physical therapist, told him what I did and to put the battery in, knocked on the door and came in. I gave him my membership and credit card plus $10.00, I signed the receipt and he was gone. Upon looking at the receipt I noticed “labor intensive installation”. Bear in mind I’m handicapped and I had no problem accessing the battery, but after calling AAA they were told the guy had trouble accessing the battery!!! “CAN YOU SAY RIP OFF?” I’ll never use AAA again!!!

I have been a loyal customer to AAA for 30 years. I have had my home and car both insured by AAA since 1989. I have had perhaps 3 claims on my home in 30 years. The last claim I made was for water damage and they doubled my yearly premium based on just one claim and increased my deductible from $500 to $2000 though I replaced all the plumbing that could cause any future water damage. That's not the worst part. They just recently gave me 45 days notice that they were cancelling my home insurance policy after 30 years based on new underwriting guidelines that put my home too close to homes in a high fire risk area, though my home is blocks away from any brush.