AAA Reviews

AAA Membership Number 438 ** 1 Premier Membership. 03/08/2022 Applying the brake in my '05 1500, I felt the pedal give and drop to the floor. I immediately threw the car in park as I knew something was wrong. I decided to slow roll back into traffic and, even though the power assist was gone, I was still able to brake at slow speeds. I limped to the first big parking lot I could find because I realized in a very short distance, I was not going to make it the 30 miles to home. Luckily the parking lot I coasted to had a national chain parts and repair shop.

Absolute worst experience I've ever had with a company. It started off pretty normal. I needed a tow and the gentleman on the phone explained I would need a policy with them before being able to get a tow so I started up a policy and everything and explained I wouldn't be able to be present at the time of tow but would be able to leave the keys in the vehicle. He reassured me it wouldn't be a problem. This was all done around 8-9am. He explained the tow would arrive at the location at 10 am to get the vehicle and bring it to the mechanic, at around noon I called to see why the vehicle never arrived and seems like they put the wrong information in for my vehicle (Make and model) but had the correct color and plate number but never called me to let me know the tow truck driver didn't tow my car or to ask what car it was so we set up another tow.

I would have rated this a zero, but I had to used at least one star. I had a flat in town and called AAA and was sent a text. I submitted my request at 6:44pm. Was told 50 mins. At 7:40 pm I called back and held over 10 mins to find out that CSR department would have dispatch call me back. At 8:15 pm I called back. I held for 10 mins and was and was told they would get it to the dispatch team and they would get back with me. I told them I wanted to hold since I was told this before and no one ever called. She said she would transfer over to the escalation team. I help another 35 mins. I happened to have someone stop and help me change the tire. They changed the tire before I could get someone on the line.

I am a longtime member and extremely upset that AAA left me stranded and no one would call me back when I called and the recording stated I could request a call back because the hold was 15 min. Then I called back after no one called after 30 min then when I finally got someone she kept putting me on hold and not responding why my tow that started out at 7 pm and they stated it would be 1 hour to 2 hours then no one at all came or called it is now 12:33 am and I still have not heard from AAA or the towing company and this is horrible service I can’t believe you would treat a long time Member in this manner!!! Do not get a triple AAA membership. It is expensive and not worth the trouble and they do not care once they get you as a member! They used to be good but not anymore 4/6/22.

-Experience with AAA Auto Center on Tanner Rd. Greenville SC. A few days ago, my car would not start; after waiting for 3 hrs., AAA authorized contractor came and boosted it to start. He told to go to AAA on Tanner Rd. and ask them to reboot/energize the battery. The lady in charge there agreed to charge it free of cost, as I am a member and will take 1 to 2 hrs. I let it at 12.05 pm; since I did not hear from AAA, I called to inquire; the same lady said the mechanic just pulled in to charge.

You suck, your service sucked on this day. I made the call about 3 something and no one showed up until maybe 8 something. 1st call a rep told me that I was only slotted 5 miles and would have to pay the difference. She gave me false info that if I upgraded right then, it would go into effect and I will not have to pay addtl fee. She transferred me, I explained to the rep, and Tech Taylor who says, that's not true, it would go into effect 24 or 72 hours one of them. That upset me. By that time I had spoken to Cunesha, my angel whom was better help to me than the other 2. By this time I'm looking at the AAA route to see where the tow truck. It showed they would arrive by 4:58. It's after 5 pm they are still no show. I called again and was put on hold for so damn long. The last rep was an angel and was able to assist me after being on hold and no one helping me. Horrible service!!!

I feel cheated by this service. I got a flat tire coming home from work at 5:30. Open a ticket in the app. The estimated wait time is until 4:15am the next morning. I called in after 15 minutes to confirm the accuracy and the service offers to call you back instead of waiting on the line. Well, they don’t actually call you back. The estimated wait time was 10 minutes.

As a AAA member of more than 10 years I'm compelled to consider ending this relationship. Yesterday my son was stranded for over two hours after calling to request assistance with a battery jump. Although it took two different truck drivers to finally assist, the outrageously poor communication and total lack of "customer service/ support" was beyond measure. The first driver didn’t have adequate power to jump the truck. Five calls were made to the roadside assistance line, which included 2 hangups and one hold time of over ten minutes. I, myself, finally called as I was unable to physically assist my son. "Nina" in customer service assured me that a nameless supervisor would be calling me or my son with an update "shortly". This never occurred. At this point I question if AAA memberships that I purchase for my household and gift to my children are worth anything at all.

Flat tire. I ruined tire on new car. Clients waiting to meet me. Came within 5 minutes. Very efficient tech. Could not have been better! Nothing more to say. Perfect service. Quick, pleasant and efficient.

On snowy winter night I called Triple A for a tow. I got flat tire on hwy and pulled off the tow was prompt but the tow co. didn’t want to tow me to Pennsylvania so they opted for tire change. Strangely the tow driver call over radio for help in changing tire from his co. RONS towing. Between the two of them they didn’t tighten the lug nuts so ten miles later my wheel came off on hwy. I called Triple A and they told me to call 911 since I was in middle of hwy my vehicle was totaled from this, however Randy from Triple A north and Alisha from New Jersey Triple A helped me file a claim and I was reimbursed by them for damages the towing company caused I’ve always used Triple A and for my loved ones they come faster too.

I’ve been a AAA member for over 30 years and my experience with them today was just horrible! My vehicle totally shutdown on a very busy street in a marginal part of the city. A maintenance crew tried to jumpstart my battery but that did not work. So I called my AAA number and asked for a jump and possibly a tow into a garage. I sat in my car for almost 3 hours with no phone calls from AAA, no text updates and 10 phone calls later…no tow truck.

I purchased AAA Premier Plan for $129.00. While in SC my vehicle would not start. So, I went on the AAA app for roadside assistance. The App recommended using transportation other than the tow truck driver due to Covid. So I rode back home with a relative. The person I left the vehicle with had to temporarily put their license plate over mine due to community parking restrictions/ beach area. AAA then sent the tow truck early, and the driver would not tow it because of the plate on it even after it was explained to him. After explaining what happened to AAA Roadside Assistance they refused to tow the vehicle and I had to hire transport services to return the vehicle to my home.

I have been a member and paid customer for over 25 years myself with several of my in house driving children also active members. I recently received a non renewal notification without any warning and no recourse. Of interest it is that I was labeled an “over utilizer." If true, I had not been given any prior indication of it. Admittedly I have used their services up to 1 or 2 times a year. If you go to their website you can actually review how many times you have used their services and there is a maximum that is listed which is typically 2 that was not necessarily present as a limitation years ago. I also find it interesting that there subcontractors, the local individuals that performed the services or do the towing if necessary have found it increasingly distasteful to be a contractor for AAA and it is harder to get them to perform services because of what they have openly complained to the customer as declining reimbursement.

I had gone to the grocery store, only to come out and find that my car wouldn’t start. It was late at night and I was beat. I called AAA and in 30 minutes a gentleman named Koffi arrived to assist me. He tested my battery, determined that it was dead and told me that he could replace it there and then. I was ecstatic, but it gets better. He called AAA to see if my new battery would be covered by my membership and it was. Doubley ecstatic. He could had just charged me the $189 and kept on moving, but he took that extra step and it saved me a lot of money. He is an asset to the company. Many thanks, Koffi!!

My husband and I were on I-40 west when the transmission went out causing the car to go to first gear which then blew the motor. I called the toll free number and was sent a text with the information on how long it would be before someone was there. It said ETA was 38 minutes. I was also told that I would have to find someone to pick me and my dog up because only one person could ride with the tow guy because of Covid guidelines. Luckily we were only 45 minutes from my sister. An hour passed and no one had arrived. At this point, I called back and was told the tow truck was down and there wasn’t anyone at the moment to tow us and they were working on it.

Online system doesn’t work, we waited couple hours just to find out that the company was supposed to show up just dropped our service call and we had to call and request another one with the timeframe of next three hours. First request was around midnight and apparently we might get towed around 6am (if they don’t drop our request again. :( Terrible experience with AAA.

In the past week, I've needed to call AAA on two occasions: for a dead battery and to tow my car that had a flat tire. In both incidences, I received excellent service on the phone, in the quick responses, and in person. The battery was quickly analyzed, determined it was dead and a new battery installed! The tow truck driver was most helpful and got the spare tired inflated so I could drive it to the tire store. I've had AAA for over 30 years (in Arizona, California, and Minnesota). Even though I have rarely needed to call them, when I have needed help, I've always received courteous, helpful, and quick service. Thank you to all who work at AAA - from those who take the phone calls, to those who meet with the customers to help solve their car problem!

My car broke down and I Had to pull over. Pulled over at a mechanic shop but they were closed. Called them to tow my car home. Because the location I gave them was a car shop they won’t tow my vehicle until the owner of the store comes in and sign a release form for a car they never even touch. Then they tell me if I move it out the way they can tow it My friend and I pushed the vehicle to a side street. Called back to tell them it’s moved. They then told me because I told them the car was there they will still need a release form after telling me if I moved the vehicle they would take. Manager was no help when I called now my car is on the side of the road till Tomorrow & I have to deal with them tomorrow again. Cancelling my service after tomorrow. If you break down make sure you don’t park in Mechanic shop or they won’t tow your car.

POOR POOR SERVICE. WOULD NOT RECOMMENDED JOINING FOR ANYONE. NOT WORTH IT. Customer service lies about response time. Supervisor no help at all. Total total waste of money and time. Too much a headache unnecessary.

I was recently in the mountains and separated my right shoulder. I was just under 100 miles from Denver and I was unable to drive my car so I called my premium membership towing assistance and asked if they can pick my car up because it couldn’t stay on the mountain and I had to go to the hospital in Denver. The representative I spoke to said if there is nothing wrong with the car then AAA cannot tow it. So I hung up and called again in a few minutes hoping to get a rep that could at least explain this policy and maybe I could pay out of pocket for a tow.

I used AAA new text roadside service feature to tow my car. I requested not to be contacted but "Jans towing" took it upon themself to ignore this and called me and attempted to fix it over the phone, impossible, and they refused to show up!!! You are wasting your money on AAA if you pay for their lack of service.

I gave 3 Stars for the 34 years prior to the 2021. Currently, '0' Stars, there's no reason to pay them anymore. I used to love TripTiks (no need for that anymore), travel info (no need for that anymore), travel/venue discounts (none anymore) and the security of towing (they have let me down last 2x). The only thing left for them to do is back me up with towing. In Sept 2021, I unexpectedly broke down on the Florida Turnpike. Only 4 miles from my exit, narrow shoulder, leaving me In hot sun, no A/C, against a barrier and traffic flying past me inches away.

I purchased this insurance as I drive an old truck that constantly requires attention and sometimes it lands me in a tight spot. Last week I had a major brake issue and needed a tow to a repair shop that was less than a 1/4 mile away. I called and talked to the rep for about 10 mins to describe the problem and that I won't be there and where I will hide the keys for the driver. They said contactless pick up is normal and not a problem. I left and while I was on another call AAA called me 2x and when I finally could call back they said since I wasn't there they didn't pick up the truck!!! I was fuming as the drop-off location would close soon. I ask them what happened and they blamed the driver for not reading the pick up details. I told them to reschedule it. They then said when the driver is 15 min away they would call me.

Absolutely terrible and a complete waste of $200+ membership for the PLUS service. Over 4 hours wait in a downtown parking lot for a jump start for a flat battery? Covid has given them a great excuse to try to justify their incompetence. Nobody wants to speak to a robot. If I could give minus 5 stars they would be lucky to get that.

Me and my children were given AAA Roadside cards last year as Christmas gifts. Well I went to purchase my own card and was told we abused our tows by going over 1 tow on one of the plans my step father purchased!!!.. I could go on and on here why that is wrong not to mention how rude I was treated by AAA customer service also. So all for of us are banned I guess!... So my advice to anyone is do not get the service if you plan on using more than one tow a year because they will cancel you.. They're looking for a clientele that does not use any roadside help every year. Basically that's what I got.. I mean they set the parameters four calls a year but if you use them all you get exiled..False advertising too!!.. I will be a lifelong advocate against this company.

The third time we called again at 7:00 am and at 8:00 am called back AAA, and they couldn't find any towing company to help us. The three times that we needed AAA was a horrible experience. I paid $285.00 a year and can't get any help from AAA. They are awful and not reliable. I ended up paying out of pocket three times. Thank you,

I joined as a new member yesterday 02/28/2022 and requested the roadside assistance which I paid an additional $55.00 for the service and my vehicle was never picked up. In addition, the employees from the tow company never made it to the location and hung up the phone on me in a very rude and disrespectful manner. Today, I contacted AAA to request a refund of my fees and the manager (Mark) didn't approve the refund of $55.00 (manager was also rude) stating that towing company was on the road (which they never made it). Very nice experience for a new customer.

On 3/1/22 Gave out of gas on I85 in Auburn, Ala. Called AAA for roadside assistance. After 2.5 hrs. No one showed, we had to call a uber to go get a container to get gas ourselves. Been with them since 2016. Service operator didn't seem to care when we called back to cancel. What if it had been dark and my wife or daughter 50 miles from home would have been stranded for that long of time. Very disappointed with AAA Service right now.

Car broke down, called AAA, set 3 hours at night til midnight and said they gave me a credit this first trip that was 2 miles from the location needed at no charge then wrote me a letter and canceled me. Stating there was no reason needed for cancellation.

My wife called in for a tow at 1:30 pm today. It is now 6:00pm and no one has updated us or showed up. I have been on hold for 44 minutes. Might have to consider another company. Good thing the weather is not freezing.

I have been with AAA for 17 years. It even says so on my Card that I am hold here in my hand. I have used them with absolute success in the 2000's and 2010's. However, they are no longer here to help you and I must encourage you to seek roadside assistance elsewhere. I had another tire blowout (I usually incur these once every 4-5 years) and called AAA for help at 10 pm. They told me that the nearest tow truck is 3 hours away. Ok so be it, the labor market is tough right now in this Covid era I understand. I call at 2 hours just to see if everything is underway and they ONLY then to they inform that the tow truck cancelled. I then make 9 additional calls trying to find help. At this point all they do is panic and put me on hold until I hang up at try again. On the 9th call, I finally speak to someone who cares and connects me to a supervisor. The supervisor apologizes profusely for the lack of service but no real action is taken.

Horrible company in Florida. I can’t say for other states but they really screw customers over for hours before saying, "No one is coming. We apologize for the inconvenience sir!!" Who runs a company like this and stays in business?

Broke down at 2 pm in Ruskin Fl at 2 pm so I called AAA ... Long story short, "We will be there in 2 hours." Three hrs go by No tow truck. Called back. Truck is on the way... Another 1.5hrs No truck. This went on for hours and hours, call after call, promise after promise!! "Sorry to hear you have been waiting ten hours sir, let me put you on with a supervisor." 22 minutes later the call disconnects... This Company is so bad, years ago they were always there in 45 minutes or less. I have been paying Platnium plan since it came out years ago and I purchase a new car every 3 years so I have called a total of 3 times in 7 years and all three times this crap happened but this has to be the worst experience ever!!I Will cancel my membership in a few months when it is time to renew and will just call a trow truck myself if I ever get in a situation again!! SCREW YOU AAA!!! I am divorcing you!!

I am feed up with them. I called them to because I broke down and they kept calling me telling they were trying to find someone...but in the same night I was in an accident guess who shows up 2 AAA trucks shows up. And I received another call saying they were still trying to find someone to pick up my SUV while the were at the accident scene. So what this tells me that the accidents are their priority because the make more money off customer that person car that had to get towed from the accident $500 but our membership don't mean anything to them.

AAA sent Jenztel Towing to move my car from Champion's Auto Repair in Palm Bay to RO auto repair (where my car was under warranty) in Orlando Fl. I explained in all calls that my front tires were turned to the side and locked up (rack and pinion). AAA sourced the call to Jentzel Towing. The first tow truck sent by Jentzel couldn't load it onto the truck and appeared irritated with me. So they sent out a second truck to tow it on its back tires. Both drivers were curt with me, so I stayed out of their way and limited my conversation with them. They directed me to sit in the cab of the tow truck; I thanked them for letting me out of the cold.

On 1/31/22 I was helping a 76 year old woman call AAA with a dead battery. The agent who answered our call asked some questions and then asked if we had removed all snow from around the car. I began to explain to her that the plows had gotten pretty much all the snow out from around the car and there was a minimal amount still just bordering the car but it wasn't a lot maybe 2 inches deep. The agent started to cut me off and kept repeating that I had to remove all snow and couldn't schedule a jump until I did. I tried to explain that it was not anything that would be an issue and that the woman was elderly on a Walker and couldn't shovel it but she just kept over talking me about shoveling.

Back on January 6 I locked my keys out of my vehicle. AAA had Angel Hands Towing of Yucaipa California sent out to handle my lockout. During the lockout my vehicle was extremely damaged. Scratches to outer and inner parts of my car along with damaged weatherstripping. I contacted AAA immediately regarding the matter. I was given a case number within three days but never heard from an employee until more than a month later. I am still dealing with the matter. I have gotten multiple quotes for my vehicle damage ranging from $950-$1400 in damages. I have provided a written incident report as well as given numerous pictures of the incident. As requested I have never seen incident pictures that Angel Hands towing has taken of the incident. They have lied to AAA downplaying their mistakes and AAA has sided with angel hands towing in agreeance that they only have to pay $600 of the damages.

My 83 year old father was in an accident this am. He called AAA at6:37am. He and I have been members for 20 years. His tow arrived after 1 pm. We called numerous times put on hold for over 30 min. We chose for a return call durin one of these calls never received a call back! What a scam horrific customer service to leave a. 83 year old accident victim on the roadside for that long! The other vehicle did not have AAA and got a wrecker in 30 min. Our family is canceling all AAA services. I would recommend everyone not use AAA.

I received a letter from them choosing not to renew my policy after being a premier customer since 2014 so not angry I called for assistance. I was informed that they have chosen not to renew my policy and that they would not disclose the reason why. Then I was told that I could not open another account. A company that is marketed as “we care” could not provide the care to explain. This could have gone over a lot smoother if the company had called the policyholder before making such a decision of non-renewal.

I was in a bad car accident. Turned a corner too sharply and ended up in a cement 1.5 deep planter ditch. Called AAA, and they listened to me, got all my information, and came and handled my car very well. Towed me 15 miles to my auto body shop. Michael **, Fleet Service Technician was excellent. He was personable, professional and had such great skills and expertise. He was amazing.

I sat on the side of the road for going on 6 hours with no help in sight. I have been a member for over 8+ years and currently have the plus membership with RV. I followed the prompts via the text message link. I even went as far as to include driver notes so that they would know I am in my dually truck and towing my 44’ fifth wheel toy hauler. The contracted AAA tow truck driver arrived at my location with the wrong truck and informed me that his computer system did not show that I had RV coverage and he hadn’t received any notes on what he was going to pick up. I called customer service multiple times and every AAA representative was able to confirm that I HAD RV coverage and they could even see the notes that I had provided for the driver. I had to talk to multiple AAA representatives and the only option I was given was for a new dispatch request to be put out.

Dorian just provided the most outstanding customer service to me in one of the most difficult situations I been going thru. My BMW trunk was locked without electricity (battery was down and there is no lock for keys not backseats removal) and he was able to provide the most satisfying and comfortable energy to myself giving me self confidence he would resolve the issue. Guess what? I was a happy camper in a period of 20min... Further more AAA responded to my service very quick with a knowledgeable responder as Dorian. Thank you Dorian and AAA! First time using this service and not regretful! <3

We scheduled for a tow of our automobile to a dealership because it would not start. We were told we would receive it within one hour. Three hours later after calling multiple times for status we were told they cancel it on us. They never even had the respect to call us and tell us that. What a horrible experience with a company I had trusted from previous experience I had with them.

My car died and after a couple inches of snow. I called AAA. They couldn’t even give me an eta. My car had to be towed and impounded. I’ve also called aaa for being stuck in the snow. They suspended calls in Ohio because of the snow. What’s the purpose of paying for a membership when they can’t help you.

Waited a long time for someone to come and help me with dead car that wouldn't start, when he finally arrived he barked at me saying what's wrong. I explained and he took the keys and tried for about 10 seconds to start the car and said he had no idea what was wrong and said it had to be towed and to call back another time! He didn't even try with jumper cables or anything! He said he had 9 more calls and didn't have time. That's the last time I will ever call for help and I think I'll cancel my membership as it's a waste of money. They sent Midland Collision out to help me and the guy in the tow truck was totally useless. Live and learn I guess. I'm in the Utica NY area.

Dec 21st I had a blow out at 2a. Called for a tow and AAA said 3:05a. When no show or text I called again and they said 3:50a. 4a I have up and called a cab and let AAA know I was going home. 6:30a a company from Lakeland over 2hrs away called and asked if anyone got me or called. "Nope you're the first." AAA left me sitting in queue and did nothing to get me a tow! My husband went and got my car that morning! Horrible experience. I've used AAA since late 90s to early 2000 and to be honest back then they were way better and super reliable just so around great. Now? Not so much! You get less than you use to and the wait times are ridiculous and well now I guess they just don't get you a tow when you need one! Extremely disappointed and this was my final straw with them. We'll not be renewing!

Last night my serpentine belt on my BMW 328I snapped while driving. At 10:38pm I requested assistance through AAA, of which I am a member. Estimated time until a tow truck could be sent was 239 minutes. 4 hours!! I didn't like it, but I had no choice really. Fast forward to 1 am and my app had not updated any info at all so I called the 800# and the woman told me the driver was finishing up a service call and would be calling me very soon.

After waiting an hour for requested tow while stuck in highway AAA called three hours later to say three hours for tow that never showed. Cost out of pocket for service that should have been covered. Such a complete waste.

On December 9th 2021 my car broke down, thankfully I have AAA or so I thought. I called roadside assistance, they said, "No problem, we will have a tow truck out within the hour." I waited an hour but hadn't heard anything so I called back, they said they are really busy, it could take up to 3 hours from when I first called in. I let them know that my car was sticking out into the lane of traffic on a fast road and that it was 38 degrees and raining out. After 3 hours I called back and spoke to two different people who said there was no tow trucks available and to either call 911 or try again the next day, meanwhile, I'm stranded in the middle of nowhere and it's now 11 pm and I'm due to work at 7 am and I'm 20 miles from home.

Had to have my Q5 towed from Foxwoods to Somerset Ma...65 miles. The driver was very professional and friendly. I wish I remembered his name. AAA management please read this review and find him. You need more drivers like him. He even texted us when he dropped off the car. We were very impressed. Thank you.

Please see recent BBB for reviews on this company. Their level of performance and service has declined and requires several calls (dial 0 three times) to get a human being to explain situation and location. The robot is ridiculous and can't find locations. She is super polite, apologizes and tells you in her digital voice that you have been a member for 15 years. She asks you once to type in your 16 number membership number so you do, but then she asks you again so you it again with your cold fingers. This occurred during a snowstorm.

I drove into a ditch this morning, needed help to be pull out. Called AAA Roadside Assistance, I was told the tow truck would arrive in an hour or less. I waited an hour and half, no tow truck showed up or any updates on time of arrival. So I called AAA again, but was on hold for twenty minutes. Meanwhile police officer, came back to see if I was ok or still need help. Not knowing when the AAA tow truck would come and still on hold to reach any service representative, I asked officer to call a tow service for me, and ended up canceling the AAA service request. The tow truck which officer called arrived in five minutes and got me out off ditch in 10 minutes. Not going to renew AAA next time, I have been a AAA member since2014, seldom needed roadside help, but when I needed help, I didn’t even have a peace of mind.

This company has gone from good too bad too terrible. The employees are not helpfully and never provide status on tow services and lie on the status of service and won't allow one to talk to a supervisor or manager. Waited 3 hours Website side 45 minutes to find out after calling back that tow truck declined the pickup. After 1 hr on phone with supervisor who promised a tow truck will arrive; 6 hours total wait AAA called back and said no one will be arriving and they won't help any further. Ended up calling 1 tow company myself who arrived in 20 minutes. Tow company is a AAA shop and said no one called them.

I am a member of AAA and I needed my car towed. On 12.27.21 I called in the service call. Joshua ** went above and beyond what I expected. He was patient, fast, professional. I will never go out without AAA Roadside Assistance. Thank you Joshua!

You would think that if you pay $100 for a service every year for numerous years and don't use their service they would send someone quicker than 6 hours and the tow truck still isn't here. This is the 2nd time I have used AAA and not had a tow truck show up for hours on end. I believe I will be canceling it and trying another roadside service because this is but. The first tow company canceled I called an hour after he was supposed to be here AAA never called or texted saying what happened. When I called and inquired they told me then it took them another 45 minutes to send a text while I'm calling back in saying the tow truck driver will be there at 7. Now here at 830pm I'm still waiting while writing this post.

For years I paid an extra premium for the AAA Automotive Service Plus option which is for battery replacement. My battery failed on my car and I called for service. Firstly the AAA service Tech said he did not have my battery and informed the service department. I was told by both the service provider at my home and the AAA agent on the phone to purchase the battery and that I would be reimbursed. It has been over four months since I submitted paperwork for the battery. I then notified Better Business Bureau and AAA replied that they would NOT REIMBURSE ME FOR THE BATTERY. AAA Automobile club has fraudulently advertised and charged for a service!!! I had not used the plus card so I was not aware. This is a rip-off... and a blatant lie advertised for additional cost to consumers.

AAA sent me a letter saying they were not letting me renew my membership. My crime you ask? Actually using the service. Appears they only want members that never use the service. The membership services allows for three tows a year, but if you tow your car once a year on average then they cancel you. Typical insurance company behavior. They like you to pay premiums, but god forbid you actually need to use what you pay for. I have seen a lot of reviews with the same story lately. This company is not worth it anymore anyway. My last tow took them 4 days to pick up my car.

My car died on the side of Borden Avenue and 58 street. I was trying to explain to rep. They would not listen or transfer me to a supervisor. When call finally dispatched to tow company I had to call them to explain where I was. Reps from AAA WERE RUDE AND UNPROFESSIONAL. I spend a fortune for this service. Cancelling.

Flat tire. I did have to wait about 40 minutes (but was parked in safe location at Wawa). The driver did send texts to keep me abreast of his locations. Anyway, he was AWESOME. Very efficient and informative. He was kind, patient and gave me info about my car that I did not even know about. What an awesomely nice guy and very apologetic about my wait. (I was fine with it as I was in a very good location and would have hoped that anyone in a more precarious position would be helped first).

About 2 years ago, I joined AAA when I contacted them on New Year's Day 2020 when my car got stuck in a muddy cul-de-sac. They were surprisingly quick (30 minute wait on a holiday) and convenient, so I renewed the membership in 2021 and added my parents to the membership for only $140 for the 3 of us. I received a letter a couple of weeks ago from AAA and I thought it was my renewal letter but it was notice letting me know that they will NOT be renewing my membership. I don't recall what the letter said verbatim but I called them about it and none of the reps I spoke to about it were able to provide an explanation because whatever it was that they had tagged my account as was a vague as the letter I received. Essentially, what it boiled down to was, it wasn't cost effective for them to renew the membership because of the number of times we had already used the service. Now, 3 people at 4 tows, jumps, flats, or lockouts per year totals 12 services calls.

Bad service!!! Customer service don't know what they doing and they don’t really care actually. Anytime you call ask for a supervisor maybe you will have more chances to receive service. I’ve been waiting for 7 hours for the driver to come to pick up my car every time I call answer was 45 min he will be there. I couldn’t take it anymore and I ask for a supervised who finally reach the driver and send it to my location, she apologize because nobody inform me the right time.

Not the 1st time I've waited hours. And not because of bad weather, or overload of stuck cars. One was a flat tire and the other was dead battery. They don't want to pay repair shops to do any towing any more, they want it ALL and can't handle it. That, I do know from experience and from my mechanic, who got screwed. AND just look and see if you can leave a review at there web page! NO RECEIPT GIVEN.

Attempted to advise AAA, get my deductible reimbursed and complain about California Towing Inc. because their tow truck that represents triple A hit me on 10-6-21. A police report was made. AAA basically told me there was nothing they could do to assist in getting my deductible reimbursed. The towing company had no insurance had no insurance at the time of the accident. Just another case where the rules apply to us little guys but not the big fish. In the process of trying to get the insurance to just fix my car for a week and a half several different lawyers attempted to talk me into go to a chiropractor so the lawyers could get money from the towing company's insurance. I informed the lawyers I was not hurt but they kept pushing the physical injury claim. Finally I just turned it into my GEICO where I got screwed and had to pay a deductible for something I had nothing to do with. Freaking **!!!!

Terrible experience, driver never showed up, had to pay another tow company to towed my truck, I regret paid the AAA membership, won’t renew my membership, Terrible service, the worst, waited 8 hours for a irresponsible driver that never showed up.

I signed up for AAA and had to use same day service, paid $75. The truck never showed after 2 hours. We were stuck on the hwy and had to pay $145 for a tow. State trooper confirmed. Want my $ refunded

RE: 10 Stars for Justin **

My boyfriend has Progressive and they cancelled his call 3 times and 3 horrible hours waiting in cold winter snow. We appreciate how fast the AAA dispatch showed up to help us in our situation! This is a great experience for us with AAA! Thank you.

I called for roadside service on November 21, 2021 from Stuart, FL starting about 1:45 pm. The AAA app. stated the estimate time of arrival to be 5:00 pm. The representative asked where do I want the truck to be towed to. I answered my final designation was Davie, FL which is approximately 93 miles away. My membership allows 100 miles free towing. I also been a loyal member since 1982 with AAA.

Horrible! People become members because they count on dependable service for help when they are stranded or broke down. Out of the last 3 calls one was never fulfilled, end up canceling after waiting over 5 hours for assistance and the other one also took over 5 hours and he showed up just as I was canceling the service. I pay for a service and you quickly take my money yet don't actually provide a service ...and when I/ we call to say something we just get a sorry! Unacceptable. I travel for a living and count on dependability and for a company to actually provide the service I pay for. I will not be renewing my membership in the future.

On November 17, 2021, the AAA tow truck driver showed up within 10 minutes and stated he would not tow my 2003 VW Eurovan because it had a roof rack. He stated AAA was afraid it might blow off in the wind while the tow was under way. I called another tow truck company, Custom Towing, which was not associated with AAA. The driver from Custom Towing also showed up within 10 minutes and towed my van from Fallon, NV to Reno, NV for $382 with no questions asked and no problems.

We have resolved our issues. I am looking forward to a more productive relationship. Thank you.

Heading to NYC from home (Washington DC), at about 11:30 this morning we had a tire blow out on Rt 95 north of Baltimore. We immediately called AAA and were told assistance would arrive at about 13:10. (We have been AAA members for close to half a century except for periods serving overseas. I am 78 years old with a number of ruptured discs. At the moment I have a pinched nerve in my back. I hold the Vietnam Service medal with two stars.) After at least two dozen calls attempting to get updates, no assistance had arrived by 16:30 and no indication when it would arrive. A good Samaritan stopped and helped change the tire. We never subsequently received any update from AAA. We then had to drive to an Audi dealer to have a new tire installed since the donut spare is good for only 50 km.

I called AAA Friday 11/05/21 around 6pm for service; rep took information; call disconnected. I called AAA back on 11/06/21 at 1023 rep took information and did not dispatch call; which I didn’t know until I called back 2 hours later to check ETA. Unfortunately I didn’t get rep name; system or recording should have that information. I asked for management and was sent to Ryan in customer relations by Philetia. Ryan asked if vehicle was on grass; Ryan wouldn’t allow me to explain that the vehicle had to be pushed out of home owner way partly off drive way. Ryan proceeded to inform me that AAA doesn’t pay for vehicles in grass and rudely stated he cancelled request and that he was not going to argue with me.

50-year member. 5 days ago, my alternator went out 70 miles from home. I contacted AAA for a tow and garage recommendation. I had the car towed to the recommended shop, had the repair completed the next day and returned home. Last night, the alternator light came back on and I called AAA to find out what to do since the repair fell under their "guarantee". The only solution was for me to pay for a tow back to the garage ($500), and let them attempt to diagnose the problem. If you are looking to purchase a membership, please be aware that this is the extent of the supposed guarantee selling point that AAA uses, and I'll be letting my membership lapse at next renewal.

I tried to get battery installed and they couldn't do it. This was in their advertising but they just wanted to con people into joining. I'm going to call my credit card company and cancel the payment which was obtained under false pretenses.

I have been a loyal AAA member for many years. However, their "service" is now nothing short of horrendous. Called for a jump start (dead battery) and was told 4 hours, which is insane to begin with. Four (4) hours later I get another call stating that it would be another 2-4 hours before someone could come out and jump start my car. Then he asked me to call tomorrow instead...Seems to me that AAA wants their membership fees but doesn't want the service they are supposed to provide...Take some incredible advice and research ANYTHING other than AAA to meet your service needs...I plan to reach out to GEICO and subscribe to their roadside service plan...If it was possible, AAA would not even garner 1-Star from me...

I am a long-time customer of AAA and have always had consistently excellent service from AAA roadside assistance, but had to write a review now bc in the past month, my family has utilized roadside assistance at least 5 times! We have had someone locked out of their car at night with no access to spare key, a flat tire, a bad alternator, a dead battery, and then a really bad leaking battery that smelled like rotten eggs!!! In the last event, I want to compliment AAA's roadside responder, Nick, who had to get an odd battery delivered from the office and install it on a dark, wet and cold evening. This service is a must-have for everyone, but truly, if you have teen drivers, it will provide peace of mind!!!

Every time I call AAA they give a bogus time ETA. And I could have got assistant by other means within the time frame. But they lie when you call back. I'm currently stranded. And going on 2 hours on a 45 minute ETA. This is 3rd consecutive time.

Do NOT ever buy a car battery from AAA. They will NOT honor their warranty even when all evidence shows that the battery is bad. Our history: In Fall of 2019 we had a bad car battery. AAA came out and replaced it for us and said that we had a 3 year warranty for peace of mind. August of 2021: The same car's battery dies. The first mechanic who came out was too busy to do anything other than give us a jump. We were told to call again the next day and have AAA come out again in order to see what was wrong. The next day's mechanic says that he thinks it is the alternator and despite his readout showing that the battery is NOT maintaining a charge, refuses to replace the battery. (The car is 5 years old and has 20,000 miles on it.)

Dear AAA, Thank you for 16 years of loyal membership (on my part); thank you for being (kind of) there when I needed you; thank you for providing peace of mind while I drove the roads of America ... and (with my tongue placed firmly in my cheek) thank you most of all for, out of nowhere, CANCELING MY COVERAGE USING A VAGUE PARAGRAPH ON "PAGE 41" OF YOUR HANDBOOK.

I needed a tow yesterday. I called AAA and their recording said to use their APP so I did. App said tow truck was on the way and would be there in 45 minutes. After 45 minutes I received a phone call from AAA saying they were just then going to start searching for a tow truck company! They never found a company who would come out because it was Sunday. This was in Peoria, AZ... which is a large suburb of Phoenix. I cancelled my AAA policy and requested a refund before I ever got a tow. I had to find a tow truck on my own. Worst service ever. AAA obviously cannot be counted on.

This is my second experience with Triple A. The first time, they took 2 days to tow my car to a car garage. Today, I am stuck on the street and it’s night, I called for service and customer service is telling me that she can’t find anyone to send to me. She is asking me to try to get a towing company and they will reimburse me or to leave the car, which I told her that it would get towed by police, and she will send for it the next day. The membership is a waste of money.

LET US DOWN! My son was stranded on 290 at 8:00 pm… My son was stranded on 290 at 8:00 pm last night with cars and trucks passing at 100 miles an hour. He called AAA and they said 1.5 hour wait. He told them to send a flat bed because he had all wheel drive. When the truck showed up 2 hours later they sent the wrong truck. They then said it would be another 1.5 hours.

I got a break down on New Jersey highway. Call Triple A like seven time. Got me bounce around for two hrs with no help and I got the plus membership which will tow 100 miles. I end up took the train with my whole family to get back home in Queens. Still waiting for the tow truck. They told me assistant will call me. No one never did. Plus I waited 20 min to get a live agent’s and she hang up on me. Worst company ever.

I call on 11pm and they told me is going to take 1.5 hours, I was waiting 4 hours on the street to pick up my car. Just awful, how long they make you wait for the poor service your membership pays for.

August 1, 2021. After mini vacay in Steinhatchee, Fl. 150 miles from home. Called for roadside assistance at 10:15 am. No human had to go to website. Texting for 40 minutes. Received a message that help would be there at 12:50. No one came!!! At 2:10, more texting, said they be there shortly. Called back at 3:50, more texting. No help… At 4:15 we got help from another source. Florida heat. Roadside breakdown and AAA are a Deadly combination. We received a phone call at 5:23 from a man with Roadside Assistance saying he was on his way to pick up our vehicle. He was Just dispatched. I cancelled my request at 4:20 pm. Very Unacceptable...

My 89 year old father in law has been a continual member of AAA since 1951 – yes, 70 years! They have just sent a letter informing him that his membership is not going to be renewed in November. I phoned the call center and was told that there were a number of factors contributing to this decision, designed to protect the company and ‘all’ its members. I was not given specifics, but informed that the decision is final and non-negotiable. Way to go AAA – shame on you!

On September 13, I was on my way to Houston Airport and about 2 miles from the airport, my car broke down. I called AAA at 2230 exactly and a Tow truck driver did not arrived till 0043. Why it took over 2 hours for a tow truck driver to arrived when I'm about 2 miles away from a major airport?. I am disappointed with AAA roadside assistance service. Again, next day, I called AAA to have my car towed from my home to a mechanic shop and it took a little over 2 hours again. But this time, I don't really mind, because I'm at the comfort of my home. AAA needs to find a better independent tow trucks companies contractor in Houston area. Waiting over 2 hours for a tow truck on roadside is unacceptable and dangerous.

I honestly get the best service ever whenever I needs to utilize AAA! I haven’t had too many problems with this company. Whenever I need assistance from AAA, they’re always available by phone or text messaging. They’re always loyal and faithful too!

The service for the automobile breakdown is remarkable, great. They respond quickly and provide friendly and good service. I would recommend this for its effectiveness of its automobile service and they will recommend a good garage in your area to repair your vehicle.

Good service when I broke down. Got me off the road and home safely. Carried my broken car to a garage of my choice. Called and checked on me while I was waiting and wrecker showed up promptly. I would totally recommend their service to everyone as cars are more complicated now more than ever.

Domingo was so kind. He towed my car home and on the way I was telling him I was afraid to drive. When we got to my home he said he would take a quick look, he realized the fan plug was loose and fixed it. Thank you for being so kind.

Always ready to help. Roadside assistance is a real lifesaver. Service is reliable and professional. Discount savings for eyewear and hotels are a credible savings. They offer auto insurance plans that offer a savings.

Car broke down tonight - no steering. Called AAA. Estimated time for a tow...6 1/2 hours! This "service" is a total joke. Called a local towing company and was on a flatbed in 30 minutes. This is in central NJ not in the middle of nowhere. Not wasting my money on AAA anymore.

Been a platinum member for three years, first time I had to use them they leave me waiting 4 hours on a freeway in 90 degree heat, initial response time was an hour, then every hour another hour. No real-time updates, tracking does not work for updates in tow truck. Just the worst experience ever and a day of work destroyed because of their incompetence and failures to even communicate.

AAA is a very useful and professional company. Their service is, always fast and courteous. The towing always arrive fast and save me money. Even with a new car, these services are helpful. Also, if you forget your keys in your car, they are there in an hour.

My family and I were AAA members for years. For a very reasonable fee we received excellent service. I canceled my membership because I have free roadside service with my auto Insurance, very unreliable, more than once my family members and I were left in very bad situations. I am planning to become a member again with AAA, I need the security knowing that if I ever need assistance I will get it.

One of those ** days with a flat, but that's why you pay that membership fee to AAA year after year. Right? #9yearsstrong. Stuck in City of Commerce with nothing but trucks driving by. Cold and tired. It's about 2AM. Requested tow and ETA was 40 minutes. Then after 40mins, I got TBD. No tow. No update. I called AAA and rep put me on hold to get an update. Hold time was just amazing. I just left the car with a note and Ubered home. But held on the line to see what AAA would say. I just hung up when I got home. AAA never got back to me. After 1 hour and 17 minutes of being on hold... I took screen shots of this ridiculousness.

I used to love AAA, their roadside assistance, maps and help with navigating road trips, their responsive customer service. Service has gone downhill and annual fee has gone up - I let my membership lapse.

I’m so thankful for AAA. They’ve helped me in numerous situations even at night very late and I’ve had blown out tires and if it was not for them I would not be able to get assistance. They’ve also helped when I’ve had a dead battery and another time when I locked my keys in the car. I have not had too much luck with getting a AAA discount on hotels. But I’m very grateful for them being there to help!

AAA has been a safety net for a minimal cost. Peace of mind and quick, safe and quality service is why I recommend AAA. Utilizing online real time tracking and honest accurate timing has been stellar.

I joined SOCAL AAA and was solicited by a agent and knowing of their reputation never hesitated to purchase car insurance. Before 1st invoice arrived I was notified of an increase. The reason for increase was the date I first started driving was filled in wrong. NOW after calling and explaining my cancellation I.m still getting billed for $167.00 for the error the agent made as he filled out the app on the phone, but that's a reason to increase my policy being a new customer LOL. They say they're right, I'm wrong, pay the bill which I will not as I had to go back to old company and ask them to reverse my cancellation. OMG I'm too old for this Blank. Blank accept the mistake and move on AAA.

I was having several instances where I had to rely on this service. I was treated with respect and professionalism. There have been times when I had the same technician Darian ** and he was like a knight in shining armor.

AAA CUSTOMER ABUSE. My son and I had a brake system warning on the way back from Charlotte to Greensboro. It was about 8pm and getting dark. I have been a Plus member of AAA for over 20 years and have rarely needed the service. I called AAA and was told it would be a 60 – 90 minute wait. They also said due to Covid the tow company would only take one passenger. I told them I would not leave my child on the side of the road or have him go off with some stranger. They told me that I should call Uber or a family member. We had no relatives in North Carolina. They would not help us. Through God’s good grace we slowly drove the car on the shoulder until we reached the nearest exit and stopped in a Home Depot parking lot off Wendover Avenue in Greensboro.

These people are a third party company who hire anybody with a little tow truck. If they have time they will show up. I spent about 5 hours waiting the last time I broke down. I finally figured out the issue and fixed the car. I've never been so disgusted with a company in my life. Best bet is to pay for roadside assistance through your insurance company.

Very happy with the service, and I would recommend it to all my friends and family. The service was great for the price, compared to other services, the people who did the work explain to me everything I needed to know.

I purchased a supposedly new battery thru AAA roadside assistance and it went bad. Although it was still under warranty, they would not replace it or offer me a lesser price for a new one. But instead lied and gave me the runaround. I ran to several companies that AAA sent me to claiming they would handle the problem.

BAD, BAD, BAD. HAD POLICE HELP BEFORE THEM. I had to give 1 star to leave review. Well, well, well AAA I have a story about you. Been with AAA 23 YEARS. Car dies Friday 9/3/21, on hold for over hour, still no contact with any person. I was in such a bad spot on the side of the road the police came and helped me while I was still on the phone with AAA WAITING to speak to someone. NOTHING. Thanks AAA. Way to go to keep customers safe. NOT. I called Tuesday morning SHOCKED, got someone after of course waiting. I told her what happened, "Sure let me send you right over." well CLOSED!!!! HMMMM

They are prompt and helpful. It is easy to use and a good deal for the money. They have replaced my batteries, changed my tire and towed my car. I feel safer for myself and 3 driving teenagers making road trips knowing that we have AAA.

I had to use the services from AAA and as usual they stand by their service approach of the customer is #1. The road service was tremendous in getting my vehicle from the road to the repair facility and back on the road again…Well worth the annual fees and just 1 of many services they supply…

Two times Cal Tow was dispatched to our location and they never showed up. Waited over two hours. Even AAA could not get ahold of them. AAA finally sent out Wind and Sea Tow. They showed up in record time and were very professional and efficient. If you ever need to use AAA road service request Wind and Sea Tow and refuse Cal Tow if possible. AAA need to rethink about their affiliation with Cal Tow and maybe refer Wind and Sea Tow first time around. That would prevent less stress on their customers.

My tire blew out on the Garden State Parkway in NJ near I-80 the day that I graduated from law school in 2004. They promptly advised that I exit the parkway at the next exit so as to avoid an accident while waiting on the shoulder lane and that a local tow truck company would arrive forthwith. I can honestly state that I was never worried after the phone call from my Nokia cellphone.

AAA always makes me feel safe and valued, no matter what the reason is for calling. I have been a member of AAA since I was a teen, then on my own as an adult. You have always been there when I needed you.

I am a AAA member since 1982 and this last request for a tow was heart wrenching to say the least. After 3 calls to the 800 number with hold times from 10 to 30 minutes finally got a dispatch with 2 hour wait time. After two hours and a no show tow truck I took care of the problem myself. Another hour passed and a truck showed up in front of the house only to be sent away as there was no need for it at this point. Used to be a good company but no more.

I have used AAA towing and battery charging services. The service providers are always prompt, knowledgeable, efficient, and courteous. I can highly recommend the services provided by AAA. My needs have always been local. I presume that AAA's service providers are of the same quality as I have received.

I called, waited through endless holds and automated questions to get help. I gave all information to the AAA rep and was told help was on the way. After 45 minutes, I called again (to sit through long waits of automated questions & subsequent holds) only to find out there was no record of any tow driver being dispatched! I was told that I was a priority and a tow truck would be to me in 30 minutes.

If you only need a battery boost this is the service for you. Reliable and pretty fast response. But if you need what they call battery replacement on site and a boost will not help you, this is a terrible service. First they start working at 7:00am and end at 9:00pm. Second there is a monopoly of service providers. There is only one company within a certain radius who is allowed to respond. The call does not go out to available persons, it goes out to the one company who has the contract for the area you live in. The radius of the monopoly is not known. It could be quite large as this person came from 20 miles away. I sent in a request for battery help and then called the AAA number 1 800 222 4357 and told them to add that if the service does not have a 25 battery for the Subaru not to come. I need a battery, not a boost. They said they would do that.

Towed in thinking as a member I would be taken care of, when my daughter's car got towed in. They first of all don't tell you that they are not part of the not for profit AAA club and instead charge you $140 a hour almost double other garages. Then talked my daughter into having work she did not need. They replaced a sensor, charged for that then charged another $100 to clean the two wires going to the sensor. Total Rip off. Take my advice. Tow your car somewhere else. AAA should be ashamed of themselves. Read the reviews on Yelp.

Original estimated time was 1 hour. 2 hours later, the app says the tow truck is 2 minutes away. It then turned around and went the opposite direction and never came back. Called AAA, on hold for 15 minutes just for them to tell me I have to wait another 15 minutes. Just pay for a tow. Much easier.

First, Thank you AAA for providing roadside assistance. Secondly, Thanks to Ali for quick response time, careful handling of our vehicle. Customer service was 5 star. He made sure we were okay, offered us water and made us feel reassured and confident that everything would be okay, we appreciate quality service and he gave it!

This was a very horrible experience!!!! I called at 6:00 pm for assistance. I was told that Buffalo Towing would be there 8:00 pm to assist me. So I called back at 8:00 pm and someone from AAA that the tow truck was a few minutes away and that they would monitor my call. Minutes passed by and I called back at 8:30 pm and I sat on hold until 10:00 pm. When someone did come to the I explained my situation and then they put me back on hold for an additional 20 minutes. To which they had transferred my call to someone else. Then that person tells me that the towing company had canceled my service call. So no one ever thought to give me a courtesy call to let me know that.

I needed a tow. AAA made me wait for the local vendor, when AAA towing was available in area car was getting towed to. I had to pay for the tolls in cash. They damaged the car by driving it instead of wenching it. We have video from our block as proof. AAA had me tow it to a mechanic for an assessment (which seems unnecessary now, since he didn't use a lift). They later asked for the video, and weeks later they denied the claim. They would not show the assessment without a subpeona, and told me to mediate with the vendor. They use contracts for a lot of their work, and probably go with the cheapest ones, then refuse to take responsibility.

I was placed on 4 times up to 40 minutes waiting, I told they didn't have drivers and they forget to assign My tire change to a driver due to contracts. How do don't assign the tire change to a driver to come fix it? Worse customer service I have ever had except for the last time I call them the same thing happened but it took 6 hours and many non returned phone call. Don't use AAA, go with another roadside company. I give AAA an F for customer service.

AAA roadside assistance is not very reliable I've been waiting for a tow truck since 230pm and it's now 1130 pm and still no tow truck... Don't rely on this roadside assistance program cause you will wait forever.

This is horrible service! I pay for this service every month and have been left stranded by Triple A Texas, stuck on road for up to 2 1/2 hrs other times. I have spoken to 3 supervisors who guarantee to fix the issue but it NEVER gets fixed. I was told 2 out of my 4 trips would be credited back to my account however when I call for service reps tell me my four have been used..Then back to the drawing board with speaking with supervisors. I have made 2 complaints and have not heard back about either. I always thought this was a reputable company..Boy was I wrong!..I am writing this review as I sit on side of the highway..I was again promised a call back that I have not gotten..

Yesterday a large raccoon ran out and was hit by my car. The car has damage and was disabled. I called right away, 5:45 am and of course the message said "due to high volumes, blah blah blah". Finally I spoke to a person, and attempted to give her my information. I was told that a truck would be there in 1.5 hours. I waited 2 hours before calling back and a different person told me that "my call was still out for bid" and that she was sure someone would come at 10 AM. Frustrated, I called tow shop on my own and they were there in 10 minutes. I had to pay out of pocket $150.00, but if I didn't do that, I would still be sitting there waiting for AAA to fulfill their membership obligations. This isn't the first time this has happened, gave them a second chance. Needless to say, I will not be renewing my my 19 year membership. This is the third time that I've been stranded by AAA.

I am going to leave an outstanding review everywhere I can! Colten was prompt, courteous, and even fixed my flat tire! (Had picked up a woodscrew). Personable, clean, efficient. I'm in a semi-rural area, and was pleasantly surprised with how no-hassle it was. Very happy!

I bought tires from AAA October 2020 after I had a nail in one. The tires have a one year warranty I was told. August 13th 2021 I get another nail in my back tire while visiting Hackensack, NJ. Since the tires are under warranty, I call AAA. They inform me that they cannot send anyone to me because my membership isn’t active even though I have the papers in the car stating that these are AAA’s tires. Then the guy rudely hangs up on me after I’m telling him this doesn’t make sense. I call again and another person answers and she also states that I would have to have an active membership even though the tires are under AAA’s warranty. I’m livid because I’m stranded in Hackensack in 95 degree weather during a heat wave and no one is helping me. So I just activate a membership. Mind you, about an hour and a half has passed now. The lady informed me that she is going to dispatch a vehicle to me and hangs up after collecting my $208.

It all started out with AAA service sending Angelo’s Tow Company out for my battery service. I dealt with a rude technician by the name of Fadi. He questioned my AAA battery and told me that it was not a AAA battery to start when it’s AAA all over the battery. Then he said AAA did not install it. How my battery was dead. He accused me of going to a used battery shop and buying the battery there. I responded look under the hood of my other two vehicles they are AAA as well. I contacted AAA and requested a different tow company to file a complaint. I waited all day yesterday. I spoke to 4 different representatives yesterday assuring that it would get resolved. I spoke to Andrew first to file my complaint. Then a gentleman called me back I think his name was Collin to say that another technician was being dispatched. When he said Angelo’s was coming out, I told him Andrew said they would get another provider?

Waited for over two hours and still no assistance. Called twice - told it would be moments and that they just needed to release the driver. Another hour went by.. Now all shops are closed. Worst service ever. Glad I didn’t pay for this service. I won’t be using them again. Called Subaru and they have someone on the way and will take me to the nearest dealer 75 miles away - no cost. Should have thought of them first!

On 7/29-7/29 I was locked out of my vehicle 70 miles from home and my phone was dying. I called AAA and was given an estimated 90 minute wait time. After an hour, I called to provide better directions for the tow truck driver. I asked for the number to the driver and when I called him I was told that they had never been called by AAA (even though I received texts from AAA saying that this particular tow yard had been dispatched). And that the earliest would be 8 am that was 8 hours away. Cold and fighting off swarms of mosquitoes, an 8 hour wait was not an option. After another hour and a half of trying to get into my car, I had to break a window. The replacement of which cost me $250.

My vehicle broke down in Miami Beach Florida at 10pm. I used their app to request a tow truck. 3.5 hours later I called their dispatch and couldn’t get a time the truck would arrive. Dispatcher suggested I get a private tow and try to get reimbursed. Hence I had my vehicle towed privately and paid $$. AAA dispatch called at 7am to see if I still needed a tow truck. They don’t seem to care that I was stuck outside in the Florida heat with no a/c, disabled in the road, unable to move my car. I’m sure their reimbursement policy is so restricted I will get reimbursed a minimal amount. This company use to be good. Now it’s changed for the worst.

I haven’t been compelled to write a review until now. My car broke down multiple days ago, no tow truck to be seen. Terrible customer service, completely incompetent, arrogant, and disgraceful. I think greed and selfishness is at play here. I’ll be canceling service and getting a refund to my bill. Still no tow for my car to get back to the house. I work for a living. This is complete **.

I set up a tow today around 4:15 pm because my brakes this morning were intermediately not working on my way to work. When I set up for the tow I was told 2 hours. 10 minutes prior to when the tow truck was suppose to get there I got a call saying that the tow truck that was suppose to be sent to me no longer was able to get me that was at 6:10 pm. I was told they are looking for another tow truck and would call me back when one is available. I waited about another hour and still nothing so I called back and was told so far they have not been able to find someone to tow me and they could not give me anytime frame either. But I could call a local tow company and pay to have it towed home and get a receipt of what I paid and then file a claim with AAA and hope I get reimbursed. Unfortunately I did not have the money to do that.

I had the saddest, craziest experience ever tonight. Our car broke down and we called AAA, and we were told they would be there by 11:30 pm. We have a 3 month old in the back and it was about 10:30 pm. We waited until 12, and WE had to call them for any updates. They had no idea if someone was coming and asked if we needed to find an outside source. Of course now, we’re frustrated with no answers, a baby, and sitting on the side of the road. We wait a bit longer, and decide to try Geico roadside. Geico got there in 20 minutes, twenty. And we never got an update from Triple A until WE called them at 1:20 and they still didn’t know. It was so disappointing and the first time I’ve had to call them since having the membership. For auto emergency services, that was the most embarrassing moment. My 3 month old was restless, hungry, and we waited from 10:30-1 with no answers from them.

8 hours and I'm still waiting for my car towed to my residence. I had to take an Uber home 100 dollars... Incompetent!! Unprofessional!! Lack of communication!! I used to trust this company! No more! If I could give minus stars I would!

After 15 hours of waiting on the side of the road I get an update on my tow, 641 more minutes before a tow truck will be here! I placed an order for my tow at 6pm Saturday night, here it is Sunday at 9:30 AM and still no truck!! AAA had become the worse company in America over the past couple of years!! I will be canceling my services with AAA and so will all 4 of my kids, my 7 siblings and many of my friends!!!! And by the way I have the 6 individual "prestige policies" that includes each of my kids and wife

Waited 3 hours on the side of the road for the tow truck that was on the way. Called them four times. Before someone finally said there were no trucks available and if I could find someone they would reimburse me.

Do not ever buy a AAA battery because they are junk, and AAA's warranty sucks. I bought a battery from AAA in Feb 2017. It went bad in June 2018. AAA has a six year warranty, three year full replacement, three year pro-rated. They replaced the battery in June 2018, but the six year warranty on the new battery runs from Feb 2017, not from June 2018. The June 2018 battery has now died, but AAA says the warranty is at four and a half years because the first battery (not the current one) is from Feb 2017. If I were to buy another battery from AAA at this point, it would have one and a half year warranty because the first battery I bought is from Feb 2017. I do not see how this is legal to run the warranty from a battery I no longer own.

AAA auto insurance policyholder has damaged my vehicle. Calling AAA, they created claim and advise me that adjuster KERA ** will contact you and assess damage on your vehicle. Incident happened on July 25, 2021 and since then adjuster KERA ** has not come. Called her at ** and her voice mail has recorded message that she is out of office for July 4th weekend and will be back on July 6, 2021 and will call back after this day. Till today her phone number has same recorded message. She never returned my call. I wrote her a email and she replied that she will call me by end of that day, which she never did. I wrote second email and now she is not replying at all. My vehicle is not drivable and having hardship without vehicle. Please do needful in this matter and oblige. Thanking you.

We have been AAA members for over twenty years and never had a problem till the last couple of years. Recently, I was stuck at a railway station platform, once at a hospital parking lot, and both times it took them over 4 hours to arrive. Last night, I needed a tow truck to tow my vehicle to a gas station, and it's still in a parking lot waiting overnight for someone to arrive. This is what triggered me to write this review. I wish I could give them a negative star!!!

AAA Auto Club said someone from dispatch will be calling back in 15 min; no one ever called. It’s 2 hours later still no call back. This is the 2nd time this has happened. The 1st time they never called me back. It started at 10am. I Continued to call them all day. Then after 7pm they told me they can make me an appointment for tomorrow to get a tow after I had been waiting all day. This is one of the worse places ever. I will never use them again. They didn’t even apologize or anything. I hate AAA.

When I needed them… AAA (Triple A) Failed Me... Preface: I have been subscribed to AAA for over a year and have placed approximately 5 calls (4 me/1 wife) for service and up to now have had no complaints. Such was the case, that I became an avid endorser of AAA to my family, friends and co-workers. After my latest experience, I can NO longer endorse AAA as a top-notch customer-focused, nor customer-friendly service.

I would NEVER Buy a Battery from AAA ever again. I would NEVER join AAA Ever Again either. Absolutely Disgusting!!!

My wife and I were riding with a friend and he got a flat tire, she was given the 3rd degree and refused service, we've used them for 4 family members for decades, first time we need them, they refused.

I have had a very impressive experience dealing with the Car Care Plus Dept. After having serious engine trouble on my Dodge Challenger and a problem with the person who towed my vehicle to the wrong location, Bonifacio ** made sure that he established a great clear line of communication with me about my vehicle, and kept me informed on what was going on with my vehicle and explained technical lingo in plain english. He even stated he heard about my vehicle troubles prior to my car arriving, gave me a discount probably because he understood my long road to getting my Dodge Challenger running the way it was meant to and simply provided a great customer experience!

Ran out of gas on the freeway, and ended up in a bad spot up against a retaining wall with only inches on either side of me. Did not want to get out of my truck since the cars were passing by so close. Called AAA and they said someone would be there within the hour and I would get an update. Never got an update over an hour and a half later and called again. This time the lady on the phone says it's going to be another 2 hours. Mind you I explained the situation I was in and the lady said she would make me priority since I was stuck on the side of the freeway in a real bad spot. That never happened and no one ever showed up. Never got a callback, even 6 hours after I originally called.

AAA ruined my entire day, they were supposed to come pick up my Tesla and tow it to my new home I’m moving into after it lost its battery power. I have a lot of my belongings in my car and really needed it back tonight. They first told me they’d arrive at 3:30, then 4:30 then 6:00 !!! then 7:00!!!! Now it’s 8:00 pm !!!! and they said they no longer have a driver for me. What?!?! I’ve waited all afternoon for you and now you’re not coming at all??!! I’m beyond upset and can’t believe you treat your customers this way. I’m in Naples FL, whoever you’re using as a vendor there needs to be terminated. What a disaster of customer service on display. I spoke to 5 different representatives and none of them could help me. Really Sad AAA!!!!

20-year member. I just upgraded to premiere was under the impression that I had multiple 200 plus mile tows. My car broke down on the way to a business meeting last business trip at Winstar. Called for a tow broke down in Fort Worth was requesting my car be towed back to Temple 120 miles. I was told driver was dispatched be there in an hour. 20 minutes later no driver.

The next day I got my car to my home on my own. I decided to shop for another car and not have my car repaired.