AAA Reviews

Horrible! People become members because they count on dependable service for help when they are stranded or broke down. Out of the last 3 calls one was never fulfilled, end up canceling after waiting over 5 hours for assistance and the other one also took over 5 hours and he showed up just as I was canceling the service. I pay for a service and you quickly take my money yet don't actually provide a service ...and when I/ we call to say something we just get a sorry! Unacceptable. I travel for a living and count on dependability and for a company to actually provide the service I pay for. I will not be renewing my membership in the future.

On November 17, 2021, the AAA tow truck driver showed up within 10 minutes and stated he would not tow my 2003 VW Eurovan because it had a roof rack. He stated AAA was afraid it might blow off in the wind while the tow was under way. I called another tow truck company, Custom Towing, which was not associated with AAA. The driver from Custom Towing also showed up within 10 minutes and towed my van from Fallon, NV to Reno, NV for $382 with no questions asked and no problems.

We have resolved our issues. I am looking forward to a more productive relationship. Thank you.

Heading to NYC from home (Washington DC), at about 11:30 this morning we had a tire blow out on Rt 95 north of Baltimore. We immediately called AAA and were told assistance would arrive at about 13:10. (We have been AAA members for close to half a century except for periods serving overseas. I am 78 years old with a number of ruptured discs. At the moment I have a pinched nerve in my back. I hold the Vietnam Service medal with two stars.) After at least two dozen calls attempting to get updates, no assistance had arrived by 16:30 and no indication when it would arrive. A good Samaritan stopped and helped change the tire. We never subsequently received any update from AAA. We then had to drive to an Audi dealer to have a new tire installed since the donut spare is good for only 50 km.

I called AAA Friday 11/05/21 around 6pm for service; rep took information; call disconnected. I called AAA back on 11/06/21 at 1023 rep took information and did not dispatch call; which I didn’t know until I called back 2 hours later to check ETA. Unfortunately I didn’t get rep name; system or recording should have that information. I asked for management and was sent to Ryan in customer relations by Philetia. Ryan asked if vehicle was on grass; Ryan wouldn’t allow me to explain that the vehicle had to be pushed out of home owner way partly off drive way. Ryan proceeded to inform me that AAA doesn’t pay for vehicles in grass and rudely stated he cancelled request and that he was not going to argue with me.

50-year member. 5 days ago, my alternator went out 70 miles from home. I contacted AAA for a tow and garage recommendation. I had the car towed to the recommended shop, had the repair completed the next day and returned home. Last night, the alternator light came back on and I called AAA to find out what to do since the repair fell under their "guarantee". The only solution was for me to pay for a tow back to the garage ($500), and let them attempt to diagnose the problem. If you are looking to purchase a membership, please be aware that this is the extent of the supposed guarantee selling point that AAA uses, and I'll be letting my membership lapse at next renewal.

I tried to get battery installed and they couldn't do it. This was in their advertising but they just wanted to con people into joining. I'm going to call my credit card company and cancel the payment which was obtained under false pretenses.

I have been a loyal AAA member for many years. However, their "service" is now nothing short of horrendous. Called for a jump start (dead battery) and was told 4 hours, which is insane to begin with. Four (4) hours later I get another call stating that it would be another 2-4 hours before someone could come out and jump start my car. Then he asked me to call tomorrow instead...Seems to me that AAA wants their membership fees but doesn't want the service they are supposed to provide...Take some incredible advice and research ANYTHING other than AAA to meet your service needs...I plan to reach out to GEICO and subscribe to their roadside service plan...If it was possible, AAA would not even garner 1-Star from me...

I am a long-time customer of AAA and have always had consistently excellent service from AAA roadside assistance, but had to write a review now bc in the past month, my family has utilized roadside assistance at least 5 times! We have had someone locked out of their car at night with no access to spare key, a flat tire, a bad alternator, a dead battery, and then a really bad leaking battery that smelled like rotten eggs!!! In the last event, I want to compliment AAA's roadside responder, Nick, who had to get an odd battery delivered from the office and install it on a dark, wet and cold evening. This service is a must-have for everyone, but truly, if you have teen drivers, it will provide peace of mind!!!

Every time I call AAA they give a bogus time ETA. And I could have got assistant by other means within the time frame. But they lie when you call back. I'm currently stranded. And going on 2 hours on a 45 minute ETA. This is 3rd consecutive time.

Do NOT ever buy a car battery from AAA. They will NOT honor their warranty even when all evidence shows that the battery is bad. Our history: In Fall of 2019 we had a bad car battery. AAA came out and replaced it for us and said that we had a 3 year warranty for peace of mind. August of 2021: The same car's battery dies. The first mechanic who came out was too busy to do anything other than give us a jump. We were told to call again the next day and have AAA come out again in order to see what was wrong. The next day's mechanic says that he thinks it is the alternator and despite his readout showing that the battery is NOT maintaining a charge, refuses to replace the battery. (The car is 5 years old and has 20,000 miles on it.)

Dear AAA, Thank you for 16 years of loyal membership (on my part); thank you for being (kind of) there when I needed you; thank you for providing peace of mind while I drove the roads of America ... and (with my tongue placed firmly in my cheek) thank you most of all for, out of nowhere, CANCELING MY COVERAGE USING A VAGUE PARAGRAPH ON "PAGE 41" OF YOUR HANDBOOK.

I needed a tow yesterday. I called AAA and their recording said to use their APP so I did. App said tow truck was on the way and would be there in 45 minutes. After 45 minutes I received a phone call from AAA saying they were just then going to start searching for a tow truck company! They never found a company who would come out because it was Sunday. This was in Peoria, AZ... which is a large suburb of Phoenix. I cancelled my AAA policy and requested a refund before I ever got a tow. I had to find a tow truck on my own. Worst service ever. AAA obviously cannot be counted on.

This is my second experience with Triple A. The first time, they took 2 days to tow my car to a car garage. Today, I am stuck on the street and it’s night, I called for service and customer service is telling me that she can’t find anyone to send to me. She is asking me to try to get a towing company and they will reimburse me or to leave the car, which I told her that it would get towed by police, and she will send for it the next day. The membership is a waste of money.

LET US DOWN! My son was stranded on 290 at 8:00 pm… My son was stranded on 290 at 8:00 pm last night with cars and trucks passing at 100 miles an hour. He called AAA and they said 1.5 hour wait. He told them to send a flat bed because he had all wheel drive. When the truck showed up 2 hours later they sent the wrong truck. They then said it would be another 1.5 hours.

I got a break down on New Jersey highway. Call Triple A like seven time. Got me bounce around for two hrs with no help and I got the plus membership which will tow 100 miles. I end up took the train with my whole family to get back home in Queens. Still waiting for the tow truck. They told me assistant will call me. No one never did. Plus I waited 20 min to get a live agent’s and she hang up on me. Worst company ever.

I call on 11pm and they told me is going to take 1.5 hours, I was waiting 4 hours on the street to pick up my car. Just awful, how long they make you wait for the poor service your membership pays for.

August 1, 2021. After mini vacay in Steinhatchee, Fl. 150 miles from home. Called for roadside assistance at 10:15 am. No human had to go to website. Texting for 40 minutes. Received a message that help would be there at 12:50. No one came!!! At 2:10, more texting, said they be there shortly. Called back at 3:50, more texting. No help… At 4:15 we got help from another source. Florida heat. Roadside breakdown and AAA are a Deadly combination. We received a phone call at 5:23 from a man with Roadside Assistance saying he was on his way to pick up our vehicle. He was Just dispatched. I cancelled my request at 4:20 pm. Very Unacceptable...

My 89 year old father in law has been a continual member of AAA since 1951 – yes, 70 years! They have just sent a letter informing him that his membership is not going to be renewed in November. I phoned the call center and was told that there were a number of factors contributing to this decision, designed to protect the company and ‘all’ its members. I was not given specifics, but informed that the decision is final and non-negotiable. Way to go AAA – shame on you!

On September 13, I was on my way to Houston Airport and about 2 miles from the airport, my car broke down. I called AAA at 2230 exactly and a Tow truck driver did not arrived till 0043. Why it took over 2 hours for a tow truck driver to arrived when I'm about 2 miles away from a major airport?. I am disappointed with AAA roadside assistance service. Again, next day, I called AAA to have my car towed from my home to a mechanic shop and it took a little over 2 hours again. But this time, I don't really mind, because I'm at the comfort of my home. AAA needs to find a better independent tow trucks companies contractor in Houston area. Waiting over 2 hours for a tow truck on roadside is unacceptable and dangerous.

I honestly get the best service ever whenever I needs to utilize AAA! I haven’t had too many problems with this company. Whenever I need assistance from AAA, they’re always available by phone or text messaging. They’re always loyal and faithful too!

The service for the automobile breakdown is remarkable, great. They respond quickly and provide friendly and good service. I would recommend this for its effectiveness of its automobile service and they will recommend a good garage in your area to repair your vehicle.

Good service when I broke down. Got me off the road and home safely. Carried my broken car to a garage of my choice. Called and checked on me while I was waiting and wrecker showed up promptly. I would totally recommend their service to everyone as cars are more complicated now more than ever.

Domingo was so kind. He towed my car home and on the way I was telling him I was afraid to drive. When we got to my home he said he would take a quick look, he realized the fan plug was loose and fixed it. Thank you for being so kind.

Always ready to help. Roadside assistance is a real lifesaver. Service is reliable and professional. Discount savings for eyewear and hotels are a credible savings. They offer auto insurance plans that offer a savings.

Car broke down tonight - no steering. Called AAA. Estimated time for a tow...6 1/2 hours! This "service" is a total joke. Called a local towing company and was on a flatbed in 30 minutes. This is in central NJ not in the middle of nowhere. Not wasting my money on AAA anymore.

Been a platinum member for three years, first time I had to use them they leave me waiting 4 hours on a freeway in 90 degree heat, initial response time was an hour, then every hour another hour. No real-time updates, tracking does not work for updates in tow truck. Just the worst experience ever and a day of work destroyed because of their incompetence and failures to even communicate.

AAA is a very useful and professional company. Their service is, always fast and courteous. The towing always arrive fast and save me money. Even with a new car, these services are helpful. Also, if you forget your keys in your car, they are there in an hour.

My family and I were AAA members for years. For a very reasonable fee we received excellent service. I canceled my membership because I have free roadside service with my auto Insurance, very unreliable, more than once my family members and I were left in very bad situations. I am planning to become a member again with AAA, I need the security knowing that if I ever need assistance I will get it.

One of those ** days with a flat, but that's why you pay that membership fee to AAA year after year. Right? #9yearsstrong. Stuck in City of Commerce with nothing but trucks driving by. Cold and tired. It's about 2AM. Requested tow and ETA was 40 minutes. Then after 40mins, I got TBD. No tow. No update. I called AAA and rep put me on hold to get an update. Hold time was just amazing. I just left the car with a note and Ubered home. But held on the line to see what AAA would say. I just hung up when I got home. AAA never got back to me. After 1 hour and 17 minutes of being on hold... I took screen shots of this ridiculousness.

I used to love AAA, their roadside assistance, maps and help with navigating road trips, their responsive customer service. Service has gone downhill and annual fee has gone up - I let my membership lapse.

I’m so thankful for AAA. They’ve helped me in numerous situations even at night very late and I’ve had blown out tires and if it was not for them I would not be able to get assistance. They’ve also helped when I’ve had a dead battery and another time when I locked my keys in the car. I have not had too much luck with getting a AAA discount on hotels. But I’m very grateful for them being there to help!

AAA has been a safety net for a minimal cost. Peace of mind and quick, safe and quality service is why I recommend AAA. Utilizing online real time tracking and honest accurate timing has been stellar.

I joined SOCAL AAA and was solicited by a agent and knowing of their reputation never hesitated to purchase car insurance. Before 1st invoice arrived I was notified of an increase. The reason for increase was the date I first started driving was filled in wrong. NOW after calling and explaining my cancellation I.m still getting billed for $167.00 for the error the agent made as he filled out the app on the phone, but that's a reason to increase my policy being a new customer LOL. They say they're right, I'm wrong, pay the bill which I will not as I had to go back to old company and ask them to reverse my cancellation. OMG I'm too old for this Blank. Blank accept the mistake and move on AAA.

I was having several instances where I had to rely on this service. I was treated with respect and professionalism. There have been times when I had the same technician Darian ** and he was like a knight in shining armor.

AAA CUSTOMER ABUSE. My son and I had a brake system warning on the way back from Charlotte to Greensboro. It was about 8pm and getting dark. I have been a Plus member of AAA for over 20 years and have rarely needed the service. I called AAA and was told it would be a 60 – 90 minute wait. They also said due to Covid the tow company would only take one passenger. I told them I would not leave my child on the side of the road or have him go off with some stranger. They told me that I should call Uber or a family member. We had no relatives in North Carolina. They would not help us. Through God’s good grace we slowly drove the car on the shoulder until we reached the nearest exit and stopped in a Home Depot parking lot off Wendover Avenue in Greensboro.

These people are a third party company who hire anybody with a little tow truck. If they have time they will show up. I spent about 5 hours waiting the last time I broke down. I finally figured out the issue and fixed the car. I've never been so disgusted with a company in my life. Best bet is to pay for roadside assistance through your insurance company.

Very happy with the service, and I would recommend it to all my friends and family. The service was great for the price, compared to other services, the people who did the work explain to me everything I needed to know.

I purchased a supposedly new battery thru AAA roadside assistance and it went bad. Although it was still under warranty, they would not replace it or offer me a lesser price for a new one. But instead lied and gave me the runaround. I ran to several companies that AAA sent me to claiming they would handle the problem.

BAD, BAD, BAD. HAD POLICE HELP BEFORE THEM. I had to give 1 star to leave review. Well, well, well AAA I have a story about you. Been with AAA 23 YEARS. Car dies Friday 9/3/21, on hold for over hour, still no contact with any person. I was in such a bad spot on the side of the road the police came and helped me while I was still on the phone with AAA WAITING to speak to someone. NOTHING. Thanks AAA. Way to go to keep customers safe. NOT. I called Tuesday morning SHOCKED, got someone after of course waiting. I told her what happened, "Sure let me send you right over." well CLOSED!!!! HMMMM

They are prompt and helpful. It is easy to use and a good deal for the money. They have replaced my batteries, changed my tire and towed my car. I feel safer for myself and 3 driving teenagers making road trips knowing that we have AAA.

I had to use the services from AAA and as usual they stand by their service approach of the customer is #1. The road service was tremendous in getting my vehicle from the road to the repair facility and back on the road again…Well worth the annual fees and just 1 of many services they supply…

Two times Cal Tow was dispatched to our location and they never showed up. Waited over two hours. Even AAA could not get ahold of them. AAA finally sent out Wind and Sea Tow. They showed up in record time and were very professional and efficient. If you ever need to use AAA road service request Wind and Sea Tow and refuse Cal Tow if possible. AAA need to rethink about their affiliation with Cal Tow and maybe refer Wind and Sea Tow first time around. That would prevent less stress on their customers.

My tire blew out on the Garden State Parkway in NJ near I-80 the day that I graduated from law school in 2004. They promptly advised that I exit the parkway at the next exit so as to avoid an accident while waiting on the shoulder lane and that a local tow truck company would arrive forthwith. I can honestly state that I was never worried after the phone call from my Nokia cellphone.

AAA always makes me feel safe and valued, no matter what the reason is for calling. I have been a member of AAA since I was a teen, then on my own as an adult. You have always been there when I needed you.

I am a AAA member since 1982 and this last request for a tow was heart wrenching to say the least. After 3 calls to the 800 number with hold times from 10 to 30 minutes finally got a dispatch with 2 hour wait time. After two hours and a no show tow truck I took care of the problem myself. Another hour passed and a truck showed up in front of the house only to be sent away as there was no need for it at this point. Used to be a good company but no more.

I have used AAA towing and battery charging services. The service providers are always prompt, knowledgeable, efficient, and courteous. I can highly recommend the services provided by AAA. My needs have always been local. I presume that AAA's service providers are of the same quality as I have received.

I called, waited through endless holds and automated questions to get help. I gave all information to the AAA rep and was told help was on the way. After 45 minutes, I called again (to sit through long waits of automated questions & subsequent holds) only to find out there was no record of any tow driver being dispatched! I was told that I was a priority and a tow truck would be to me in 30 minutes.

If you only need a battery boost this is the service for you. Reliable and pretty fast response. But if you need what they call battery replacement on site and a boost will not help you, this is a terrible service. First they start working at 7:00am and end at 9:00pm. Second there is a monopoly of service providers. There is only one company within a certain radius who is allowed to respond. The call does not go out to available persons, it goes out to the one company who has the contract for the area you live in. The radius of the monopoly is not known. It could be quite large as this person came from 20 miles away. I sent in a request for battery help and then called the AAA number 1 800 222 4357 and told them to add that if the service does not have a 25 battery for the Subaru not to come. I need a battery, not a boost. They said they would do that.

Towed in thinking as a member I would be taken care of, when my daughter's car got towed in. They first of all don't tell you that they are not part of the not for profit AAA club and instead charge you $140 a hour almost double other garages. Then talked my daughter into having work she did not need. They replaced a sensor, charged for that then charged another $100 to clean the two wires going to the sensor. Total Rip off. Take my advice. Tow your car somewhere else. AAA should be ashamed of themselves. Read the reviews on Yelp.

Original estimated time was 1 hour. 2 hours later, the app says the tow truck is 2 minutes away. It then turned around and went the opposite direction and never came back. Called AAA, on hold for 15 minutes just for them to tell me I have to wait another 15 minutes. Just pay for a tow. Much easier.

First, Thank you AAA for providing roadside assistance. Secondly, Thanks to Ali for quick response time, careful handling of our vehicle. Customer service was 5 star. He made sure we were okay, offered us water and made us feel reassured and confident that everything would be okay, we appreciate quality service and he gave it!

This was a very horrible experience!!!! I called at 6:00 pm for assistance. I was told that Buffalo Towing would be there 8:00 pm to assist me. So I called back at 8:00 pm and someone from AAA that the tow truck was a few minutes away and that they would monitor my call. Minutes passed by and I called back at 8:30 pm and I sat on hold until 10:00 pm. When someone did come to the I explained my situation and then they put me back on hold for an additional 20 minutes. To which they had transferred my call to someone else. Then that person tells me that the towing company had canceled my service call. So no one ever thought to give me a courtesy call to let me know that.

I needed a tow. AAA made me wait for the local vendor, when AAA towing was available in area car was getting towed to. I had to pay for the tolls in cash. They damaged the car by driving it instead of wenching it. We have video from our block as proof. AAA had me tow it to a mechanic for an assessment (which seems unnecessary now, since he didn't use a lift). They later asked for the video, and weeks later they denied the claim. They would not show the assessment without a subpeona, and told me to mediate with the vendor. They use contracts for a lot of their work, and probably go with the cheapest ones, then refuse to take responsibility.

I was placed on 4 times up to 40 minutes waiting, I told they didn't have drivers and they forget to assign My tire change to a driver due to contracts. How do don't assign the tire change to a driver to come fix it? Worse customer service I have ever had except for the last time I call them the same thing happened but it took 6 hours and many non returned phone call. Don't use AAA, go with another roadside company. I give AAA an F for customer service.

AAA roadside assistance is not very reliable I've been waiting for a tow truck since 230pm and it's now 1130 pm and still no tow truck... Don't rely on this roadside assistance program cause you will wait forever.

This is horrible service! I pay for this service every month and have been left stranded by Triple A Texas, stuck on road for up to 2 1/2 hrs other times. I have spoken to 3 supervisors who guarantee to fix the issue but it NEVER gets fixed. I was told 2 out of my 4 trips would be credited back to my account however when I call for service reps tell me my four have been used..Then back to the drawing board with speaking with supervisors. I have made 2 complaints and have not heard back about either. I always thought this was a reputable company..Boy was I wrong!..I am writing this review as I sit on side of the highway..I was again promised a call back that I have not gotten..

Yesterday a large raccoon ran out and was hit by my car. The car has damage and was disabled. I called right away, 5:45 am and of course the message said "due to high volumes, blah blah blah". Finally I spoke to a person, and attempted to give her my information. I was told that a truck would be there in 1.5 hours. I waited 2 hours before calling back and a different person told me that "my call was still out for bid" and that she was sure someone would come at 10 AM. Frustrated, I called tow shop on my own and they were there in 10 minutes. I had to pay out of pocket $150.00, but if I didn't do that, I would still be sitting there waiting for AAA to fulfill their membership obligations. This isn't the first time this has happened, gave them a second chance. Needless to say, I will not be renewing my my 19 year membership. This is the third time that I've been stranded by AAA.

I am going to leave an outstanding review everywhere I can! Colten was prompt, courteous, and even fixed my flat tire! (Had picked up a woodscrew). Personable, clean, efficient. I'm in a semi-rural area, and was pleasantly surprised with how no-hassle it was. Very happy!

I bought tires from AAA October 2020 after I had a nail in one. The tires have a one year warranty I was told. August 13th 2021 I get another nail in my back tire while visiting Hackensack, NJ. Since the tires are under warranty, I call AAA. They inform me that they cannot send anyone to me because my membership isn’t active even though I have the papers in the car stating that these are AAA’s tires. Then the guy rudely hangs up on me after I’m telling him this doesn’t make sense. I call again and another person answers and she also states that I would have to have an active membership even though the tires are under AAA’s warranty. I’m livid because I’m stranded in Hackensack in 95 degree weather during a heat wave and no one is helping me. So I just activate a membership. Mind you, about an hour and a half has passed now. The lady informed me that she is going to dispatch a vehicle to me and hangs up after collecting my $208.

It all started out with AAA service sending Angelo’s Tow Company out for my battery service. I dealt with a rude technician by the name of Fadi. He questioned my AAA battery and told me that it was not a AAA battery to start when it’s AAA all over the battery. Then he said AAA did not install it. How my battery was dead. He accused me of going to a used battery shop and buying the battery there. I responded look under the hood of my other two vehicles they are AAA as well. I contacted AAA and requested a different tow company to file a complaint. I waited all day yesterday. I spoke to 4 different representatives yesterday assuring that it would get resolved. I spoke to Andrew first to file my complaint. Then a gentleman called me back I think his name was Collin to say that another technician was being dispatched. When he said Angelo’s was coming out, I told him Andrew said they would get another provider?

Waited for over two hours and still no assistance. Called twice - told it would be moments and that they just needed to release the driver. Another hour went by.. Now all shops are closed. Worst service ever. Glad I didn’t pay for this service. I won’t be using them again. Called Subaru and they have someone on the way and will take me to the nearest dealer 75 miles away - no cost. Should have thought of them first!

On 7/29-7/29 I was locked out of my vehicle 70 miles from home and my phone was dying. I called AAA and was given an estimated 90 minute wait time. After an hour, I called to provide better directions for the tow truck driver. I asked for the number to the driver and when I called him I was told that they had never been called by AAA (even though I received texts from AAA saying that this particular tow yard had been dispatched). And that the earliest would be 8 am that was 8 hours away. Cold and fighting off swarms of mosquitoes, an 8 hour wait was not an option. After another hour and a half of trying to get into my car, I had to break a window. The replacement of which cost me $250.

My vehicle broke down in Miami Beach Florida at 10pm. I used their app to request a tow truck. 3.5 hours later I called their dispatch and couldn’t get a time the truck would arrive. Dispatcher suggested I get a private tow and try to get reimbursed. Hence I had my vehicle towed privately and paid $$. AAA dispatch called at 7am to see if I still needed a tow truck. They don’t seem to care that I was stuck outside in the Florida heat with no a/c, disabled in the road, unable to move my car. I’m sure their reimbursement policy is so restricted I will get reimbursed a minimal amount. This company use to be good. Now it’s changed for the worst.

I haven’t been compelled to write a review until now. My car broke down multiple days ago, no tow truck to be seen. Terrible customer service, completely incompetent, arrogant, and disgraceful. I think greed and selfishness is at play here. I’ll be canceling service and getting a refund to my bill. Still no tow for my car to get back to the house. I work for a living. This is complete **.

I set up a tow today around 4:15 pm because my brakes this morning were intermediately not working on my way to work. When I set up for the tow I was told 2 hours. 10 minutes prior to when the tow truck was suppose to get there I got a call saying that the tow truck that was suppose to be sent to me no longer was able to get me that was at 6:10 pm. I was told they are looking for another tow truck and would call me back when one is available. I waited about another hour and still nothing so I called back and was told so far they have not been able to find someone to tow me and they could not give me anytime frame either. But I could call a local tow company and pay to have it towed home and get a receipt of what I paid and then file a claim with AAA and hope I get reimbursed. Unfortunately I did not have the money to do that.

I had the saddest, craziest experience ever tonight. Our car broke down and we called AAA, and we were told they would be there by 11:30 pm. We have a 3 month old in the back and it was about 10:30 pm. We waited until 12, and WE had to call them for any updates. They had no idea if someone was coming and asked if we needed to find an outside source. Of course now, we’re frustrated with no answers, a baby, and sitting on the side of the road. We wait a bit longer, and decide to try Geico roadside. Geico got there in 20 minutes, twenty. And we never got an update from Triple A until WE called them at 1:20 and they still didn’t know. It was so disappointing and the first time I’ve had to call them since having the membership. For auto emergency services, that was the most embarrassing moment. My 3 month old was restless, hungry, and we waited from 10:30-1 with no answers from them.

8 hours and I'm still waiting for my car towed to my residence. I had to take an Uber home 100 dollars... Incompetent!! Unprofessional!! Lack of communication!! I used to trust this company! No more! If I could give minus stars I would!

After 15 hours of waiting on the side of the road I get an update on my tow, 641 more minutes before a tow truck will be here! I placed an order for my tow at 6pm Saturday night, here it is Sunday at 9:30 AM and still no truck!! AAA had become the worse company in America over the past couple of years!! I will be canceling my services with AAA and so will all 4 of my kids, my 7 siblings and many of my friends!!!! And by the way I have the 6 individual "prestige policies" that includes each of my kids and wife

Waited 3 hours on the side of the road for the tow truck that was on the way. Called them four times. Before someone finally said there were no trucks available and if I could find someone they would reimburse me.

Do not ever buy a AAA battery because they are junk, and AAA's warranty sucks. I bought a battery from AAA in Feb 2017. It went bad in June 2018. AAA has a six year warranty, three year full replacement, three year pro-rated. They replaced the battery in June 2018, but the six year warranty on the new battery runs from Feb 2017, not from June 2018. The June 2018 battery has now died, but AAA says the warranty is at four and a half years because the first battery (not the current one) is from Feb 2017. If I were to buy another battery from AAA at this point, it would have one and a half year warranty because the first battery I bought is from Feb 2017. I do not see how this is legal to run the warranty from a battery I no longer own.

AAA auto insurance policyholder has damaged my vehicle. Calling AAA, they created claim and advise me that adjuster KERA ** will contact you and assess damage on your vehicle. Incident happened on July 25, 2021 and since then adjuster KERA ** has not come. Called her at ** and her voice mail has recorded message that she is out of office for July 4th weekend and will be back on July 6, 2021 and will call back after this day. Till today her phone number has same recorded message. She never returned my call. I wrote her a email and she replied that she will call me by end of that day, which she never did. I wrote second email and now she is not replying at all. My vehicle is not drivable and having hardship without vehicle. Please do needful in this matter and oblige. Thanking you.

We have been AAA members for over twenty years and never had a problem till the last couple of years. Recently, I was stuck at a railway station platform, once at a hospital parking lot, and both times it took them over 4 hours to arrive. Last night, I needed a tow truck to tow my vehicle to a gas station, and it's still in a parking lot waiting overnight for someone to arrive. This is what triggered me to write this review. I wish I could give them a negative star!!!

AAA Auto Club said someone from dispatch will be calling back in 15 min; no one ever called. It’s 2 hours later still no call back. This is the 2nd time this has happened. The 1st time they never called me back. It started at 10am. I Continued to call them all day. Then after 7pm they told me they can make me an appointment for tomorrow to get a tow after I had been waiting all day. This is one of the worse places ever. I will never use them again. They didn’t even apologize or anything. I hate AAA.

When I needed them… AAA (Triple A) Failed Me... Preface: I have been subscribed to AAA for over a year and have placed approximately 5 calls (4 me/1 wife) for service and up to now have had no complaints. Such was the case, that I became an avid endorser of AAA to my family, friends and co-workers. After my latest experience, I can NO longer endorse AAA as a top-notch customer-focused, nor customer-friendly service.

I would NEVER Buy a Battery from AAA ever again. I would NEVER join AAA Ever Again either. Absolutely Disgusting!!!

My wife and I were riding with a friend and he got a flat tire, she was given the 3rd degree and refused service, we've used them for 4 family members for decades, first time we need them, they refused.

I have had a very impressive experience dealing with the Car Care Plus Dept. After having serious engine trouble on my Dodge Challenger and a problem with the person who towed my vehicle to the wrong location, Bonifacio ** made sure that he established a great clear line of communication with me about my vehicle, and kept me informed on what was going on with my vehicle and explained technical lingo in plain english. He even stated he heard about my vehicle troubles prior to my car arriving, gave me a discount probably because he understood my long road to getting my Dodge Challenger running the way it was meant to and simply provided a great customer experience!

Ran out of gas on the freeway, and ended up in a bad spot up against a retaining wall with only inches on either side of me. Did not want to get out of my truck since the cars were passing by so close. Called AAA and they said someone would be there within the hour and I would get an update. Never got an update over an hour and a half later and called again. This time the lady on the phone says it's going to be another 2 hours. Mind you I explained the situation I was in and the lady said she would make me priority since I was stuck on the side of the freeway in a real bad spot. That never happened and no one ever showed up. Never got a callback, even 6 hours after I originally called.

AAA ruined my entire day, they were supposed to come pick up my Tesla and tow it to my new home I’m moving into after it lost its battery power. I have a lot of my belongings in my car and really needed it back tonight. They first told me they’d arrive at 3:30, then 4:30 then 6:00 !!! then 7:00!!!! Now it’s 8:00 pm !!!! and they said they no longer have a driver for me. What?!?! I’ve waited all afternoon for you and now you’re not coming at all??!! I’m beyond upset and can’t believe you treat your customers this way. I’m in Naples FL, whoever you’re using as a vendor there needs to be terminated. What a disaster of customer service on display. I spoke to 5 different representatives and none of them could help me. Really Sad AAA!!!!

20-year member. I just upgraded to premiere was under the impression that I had multiple 200 plus mile tows. My car broke down on the way to a business meeting last business trip at Winstar. Called for a tow broke down in Fort Worth was requesting my car be towed back to Temple 120 miles. I was told driver was dispatched be there in an hour. 20 minutes later no driver.

The next day I got my car to my home on my own. I decided to shop for another car and not have my car repaired.

We have been long time members and recently received the worst service, waiting two days, and still no one has arrived. We have called multiple times, with Triple A stating that someone is coming "in the in the next hour", then receiving a message that the driver has the wrong address and cannot come. Our calls to Triple A phone service confirm correct address on file and answering service keeps saying they don't understand why driver would have the wrong address. This has been a nightmare!

I went to purchase limited liability only insurance and I got four quotes from AAA and they were all different three locations overcharged me and gave me an insurance policy I didn't ask for. There was only one honest location. I requested limited liability only. They would not refund my money and then to retaliated and canceled my roadside service. And they did it in a dirty dirty way. They did it without even letting me know. I accidentally found out that they canceled my insurance on my roadside service and they overcharged me the year before I asked for a limited liability only and they gave me more coverage. It's a big scam with AAA. You could go to different locations and get different prices when you're asking for the same thing which is limited liability only. I called the corporate office and that was a nightmare. They refused to even return my phone call. I highly recommend you go to a different insurance company that's honest.

Just recently I signed back up for AAA Towing. I had canceled it during the Covid crisis and now that we are getting out more with our recreational vehicle on the road I signed back up. I had my coverage previously for years and never used it but little did I know two weeks later... There I was detailing my son's car as he has been extremely busy lately. I discovered a spare key under the floor Matt so I set it aside while cleaning and I had the other key in the ignition, as I switched sides cleaning I shut the door and went to the other side of the vehicle to discover I had locked myself out.

The tow truck arrived within 40 minutes and was greeted by a friendly and courteous driver that was neatly dressed and the tow truck was spotless. I have never had a better experience in a situation where I was involved in an accident. D&D Automotive and Towing in Lantana, FL is in a word incredible.

I have been a Automobile Club of Southern California member since 1987 (so 34 years). As a teenager and in my 20s in the late 1980s and 1990s, I was grateful for the quality customer service AAA roadside assistance provided. Back then, you would call, get someone on the phone right away, and the tow truck driver would be out within 45 minutes. Unfortunately as an adult, I have to travel a lot for businsess (with my own personal car) and often rent Rental cars in other states. I am a AAA PLUS member and unfortunately, I have to call AAA probably 1-3 times per year due to blown out tire, flat tire, dead car battery, or tow truck.

I called for assistance with a flat tire around 6:50pm on a Saturday evening. I was told someone would arrive by 8:09pm. That time came and I had not received ANY update so I called the customer service number back. I was on hold for 1 hour and 58 minutes before I hung up. Meanwhile I downloaded the app and had no pending request for my AAA number. I requested again. I refused to wait at a gas station for any longer so I had a friend come retrieve me. As a woman this was devastating and scary. I cannot believe AAA let me down. I could have called my car insurance had I been thinking as they offer that coverage to me also. I am TOTALLY DISSATISFIED!!!

I am trying to add a vehicle to my policy, on hold for hours. Put in for call back and when call back came it was the wrong dept. Put on hold and no one ever answered?? Rates have increased by 50% this year?

Tom ** and Osarma provided excellent service when I accidentally locked myself out yesterday afternoon. Within 15 minutes after the phone call to roadside assistance, Tom and Osarma showed up and unlocked my car. Very professional. Really appreciated. Thank you Tom and Osarma!

My family and I have been with AAA over 8 yrs now. On the occasion where we've needed to use their services we've had no issues until now, May 2021. My 80yr mother locked her keys in her car and called AAA for assistance. The guy they sent out was able to get into her car after he broke the driver's side handle completely off. He tried to say it was already broke but it WAS NOT. A month later she has been trying to get someone, anyone, to come out and repair the handle but SADLY all she's getting is the run around. I of course have attempted to call and speak with someone about her case, of which they closed without rectifying the issue, but they refuse to speak with me. She's requested to be called during specific hours because on top of everything my mother STILL works. Instead they call at anytime and of course when she cannot be reached.

So my car broke down Saturday at 2 am, called for service, on hold for 45 minutes and no answer, tried Sunday at 5pm, one hour on hold, no answer!!!! It's becoming a no show when you need them so why is it called AAA Emergency Roadside Assistance?!!!

Been a member since 2000. For 20 years I’ve questioned whether it was an expense I could do without. Then every three years or so I’d lock my keys in my truck or run out of gas and I’d just pay and renew my account. Tonight though my girlfriend locked her keys in the car while visiting a friend. No amount of wire coat hanger bending could get it to unlock. She called me pretty upset because her friend had to leave for work and she was blocking her in. I called AAA and after pressing a hundred buttons was connected to a service advisor.

When called for help - I explained, that my friend is driving my car, which just came to stop, and I am not present at my car. Angela and Maya whom I spoke to; both claimed that AAA is not able to help me, if I am not at my car. I checked the conditions of AAA, and I found out that I can add any friend, or person as a driver to my plan. The very first thing that your customer service should have done is to offer me that option. Perhaps they did not have a knowledge of that.

Takes always over an hour, June 2, 2021 I..broke down to Florida turnpike, South Miami FL..1115am...to make story short, called 3 times. Was promised 45-90 minutes tow service,....after hanging up on me 2 times..on 3 time ..I was told it was going to take until 4 pm... So I would have to wait 5 hours for service? I waited 2 hours..I had to pay $163.00 out of my pocket ...after paying $110 for a fee that always takes over 90 minutes.... No way! Terrible after 5 years canceled no renewals ... DO NOT BUY AAA TOWING INSURANCE.... Very disappointed. P.S....I told them I was going to submit bill for payment, operator said, "Ok, let me send you the forms." I'm still waiting....

AAA stands for Abusive Attitude Abandoned. Called them last year for a jump start on 4th of JULY weekend. Excuse was that they had no one in the area. We were 30 minutes south of Omaha off a major highway. Called them yesterday and they sent an abusive woman out to tow a truck, that was on the level from a soft spot in the yard. Left abandoned in a Dallas suburb. Waited 2 HOURS.

My mom who is 88 years old has AAA. I would never purchase it. Total junk. Called for dead battery. Tow company came. Suppose a way to change your battery. All they did was jump a dead battery which was 6 years old. She was told the battery was too old to replace???? Never heard of such a thing. Isn't that why you change a battery BECAUSE IT TOO OLD DUH!!!

Today I got my car stuck in a driveway ditch. My car back left tire was off the ground. Dale check out the situation and with minimal damage was able to slide my car sideways till the back tire was back on the ground and was able to get me out. Thank you.

I've been isolated, quarantined (3 times) hospitalized. On stay at home orders and told to avoid being around others until 10 days after my 2nd vaccine because of my immune system. I was diagnosed twice by phone because I had severe Covid like symptoms and it wasn't wanted for me to go to the ER nor my Drs office because if I had Covid I could spread it and if not could get it because my immune system was/is so bad. The infectious disease specialist couldn't figure out what kind of pneumonia I had. It wasn't the usual kinds and it took a month of switching antibiotics to find 1 that was helping. I left AMA. The last quarantine was because I had contact with a person who had Covid. I was sent a test but I was too sick to even open it up and I was home alone. My car registration was paid. It is paid now as well but with all of this and stay at home orders I was not able to get the required smog check.

A couple of weeks ago my wife and I were coming back from a trip to the lake. I was in my truck following her with a trailer and our kayak and she was driving her car. She ended up with a flat tire in a very bad part of town. Called AAA for assistance in changing the tire. They sent somebody pretty quick, but unfortunately her car needs special lug bolts when the spare tire is put on and we couldn't find them. The only option left was to have it towed.

I just had Hogan from Fayetteville. AAA come to tow my Jeep??? to my local “Greased Pig”. He was polite, on time and professional! I love the freedom a AAA Membership gives to me! I have used them now three times since joining a year and a half ago. I heartily recommend a AAA membership to everyone! Thank you Hogan & AAA!

We have been members for 8 years and in the past have had great service but the last year the service has been so bad that we are now canceling our membership. We have attempted to use AAA towing twice in the past year and both times have not been able to get a tow truck to come assist us. Both times AAA stated that a tow truck had been assigned and sent us a link to track when they would arrive. Both times we have tracked the driver and then when the time arrives for them to be there to help us, the tracking changes and then states a much longer time before the tow truck will arrive. Last time it went from 30 had expired. This is very poor customer service. There was no reason for such a huge delay. No poor weather conditions, busy traffic conditions, etc. So I would not recommend them to anyone needing the security of help with a vehicle that needs towing.

I am in the country. No public transport, no uber/lift, no taxi service. I was told they can not promise the tow guy will give me a ride. As a senior, disabled woman taking my only shelter (car) and abandoning me on the road is not ok. I'd rather contact covid than this option!! I have my vaccines and a mask so why will they not help!

We have been members for 25 years and in the past have had great service but the last year the service has been so bad that we are now canceling our membership. We have attempted to use AAA towing twice in the past year and both times have not been able to get a tow truck to come assist us. Both times AAA stated that a tow truck had been assigned and sent us a link to track when they would arrive. Both times we have tracked the driver and then when the time arrives for them to be there to help us, the tracking changes and then states a much longer time before the tow truck will arrive. Last night it went from 45 minutes then changed to 3.5 hours AFTER the 45 minutes had expired. This is very poor customer service. In both instances there was no reason for such a huge delay. No poor weather conditions, busy traffic conditions, etc. So I would not recommend them to anyone needing the security of help with a vehicle that needs towing.

Have been a member since 2001. Every time I have used them they have shown up on time and resolved my issue. Change of a battery to fixing a flat tire AAA has had my back. I wouldn't travel without them.

I have been a customer of AAA since 2010. I mailed my check to them for renewal April 2020. They cashed the check. I had a flat on June 6th around 6:15 in the evening. I called them and was told I no longer was a member and would I like to sign up. I ended up calling another company and paying to have the tire changed out. In January while doing taxes, I found where I had paid for coverage. I called the local office, gave them the info and was told they would forward the information. The local office did find my "active" account.

Called AAA after two flat tires and informed AAA of our situation. The operator informed us a driver was on the way and would text with updates. We told them we didn't have good cell coverage they said the card holder had to be with the vehicle. As I waited with the vehicle after some time friends hiked several miles to get ahold of them. 4 Hours later...they inform us they've cancelled the tow. For a variety of reasons by different operators apparently.

After my husband passed away, when renewing my AAA membership, his name was taken off the membership. After this happened, I was no longer able to log in to my account online. I discovered this while I was traveling. I reached out to AAA online member relations requesting assistance. After 4-5 follow up emails, they finally responded that they were unable to assist and directed me to my local AAA for help. I visited the local Denver AAA where I was currently staying. They tried to assist but they were unable to reach AAA member relations after numerous phone calls. I also reached out to AAA executive services but received no response. The word “support” does not fit with AAA. When I needed their assistance, they were not there.

Stranded in Nevada with a fuel pump problem. Called AAA. Had to talk to 5 reps who told us all different things. All reps gave us a different reason why they couldn’t help us. One said we needed the police first, one said we needed the fire department, one said they can’t help a sprinter van, one said they couldn’t help on a dirt road, all reps gave a different reason why they couldn’t help. NONE offered to help or even offer sympathy or apologies for their poor service. We spent hours stranded in the desert on the phone with them (lucky we had service).

I am writing this on hour FOUR of waiting for a tow truck. The crazy part is that I am located right downtown Columbus, Ohio. This is the first time I have ever used AAA as a member and will be the last.

I been a AAA plus member for 21 years and last I broke down and was on turnpike in Ohio. So make a long story short, had 1 cancelation, then second tow truck only took me of turnpike and stranded me at a gas station, now mind you 3 hours had gone by in freezing cold by the time I got stranded at gas station. Only to wait 2 more hours for them to cancel again! And tell me to get a Uber home! 5 hours in freezing cold with no heat cause car wouldn't start and I'm in another state and you tell me to call a uber, then are rude to me the whole time like it's my fault! Reason I got aaa is not to have to deal with any other services but you guys, if I wanted to deal with uber, why would I pay for aaa services.

This was the worst AAA service I’ve ever received. Called to have a simple battery jump due to the location of the car being in a tough spot for me to fit with ordinary jumper cables. Called 5 times over a 8 hour period and nothing. Initial call made at 6:45 PM and finally received a call at 4:30 in the morning due to a worker finally being available. Lazy team who really let me down in my time of need. Was given the go around and told how people were continuously working on my case. Nothing but a disappointed Dad trying to assist his kid. Great job AAA. TERRIBLE SERVICE. No excuse given this was a Monday in a major city on a ordinary day in Tampa FL. Complete letdown.

It felt like a taunting, bait and switch. Stuck in the mud with more rain forecast, AAA sent a tow, Benson Bros., and said my subscription covered 200' and 2 machines. Tow shows up, said nope, AAA won't cover me pulling you out... but, I'll have you out in 30 min for an extra $375.00. I said I'm not employed, couldn't pay that, he left me at dark, stranded 9 miles from the nearest town. AAA said they were sending another tow, but changed the 200' to 50', never did and never got back with me. It was scary, dangerous, and dark. Any alternatives to this roadside company?

This AAA company left us sit here for 7 hours in the cold. My wife has pneumonia and the guy there told us we could not leave the car. Come to find out he lied. Well on top of that 3 hours after we sat and sat they arrived with the wrong kind of tow truck. What kind of ** company is this. Seriously messed up. I’m so pissed. This company is a scam. They care about money. That’s it. Do not join aaa roadside service. You will die waiting. This is the worst customer service I’ve received in my 51 year life span. Aaa you guys suck. I are horrible and you just don’t care anymore. Whatever is cheaper for you that’s the route you take. Well you lost my business you pieces of ** and shame on that guy for lying and making my wife wait here sick. My name is Monte ** aaa and you're a bunch of thieves. I’m so discussed with your company. Never will I trust you to help anyone and all 13 of are demanding are money back and canceling service with your ** company.

I'm reaching out because one of your team members, Bobby deserves recognition for his fantastic service, attitude and genuine care for the customer and their vehicle. I had received battery service a few months prior and one of your drivers had falsely informed me my car would not start and needed an abundance of work done before it could start.

I live in Texas. We are under a disaster emergency order. My car broke down. I paid for AAA plus membership. I have been denied the benefits I already paid for. They took the funds instantly. They will only tow my car 7 miles. I paid for the membership that will tow 100 miles. I paid in full. So they are leaving me stranded. Since they denied the benefits I paid for. I asked to be refunded so I could get towed. They told me it would take an unknown amount of days to get the money back to me. So they have left me stranded and broke. I called and kept getting the run around. Finally I was talking to a supervisor Daryl. He was no help at all. I asked to speak with his supervisor. I was assured a return call from his boss by 5PM then Daryl hung up on me. I never received a call from anyone. So I was left stranded, broke, I was lied to and hung up on. Aaa does not answer emails. They do not care about their members.

I recently went to a AAA Auto Shop to have my headlights checked out because they both had gone out at the same time. I have never been to a AAA Auto Shop before, so, this was a first time visit. I went simply because I received a card in the mail showing it was close by and that they had a shuttle service if I needed to leave my car there for repair, both of which were great 'selling points'. I will make a long, detailed story short by overlooking the details. What it boiled down to is this: After making an appointment and arriving on that date, I waited for nearly 1 1/2 hours for them to find out what was wrong. I was told the 'multiple function switch' was not sending a message to the headlights to turn on, that it needed repair. I was informed it would cost nearly $500.00. Needless to say, I was not a happy camper. I was not about to pay that much to have my headlights fixed.

The Roadside service that I purchase for $80 yearly isn't worth it based on their horrible customer service. I attempted to use this road side service with needing a car tow. They told me to wait up to an hour next to my car on the side of the road. After 4 hours and nobody showed up to tow, I paid a company out of pocket. The customer service line had a 45 minute plus wait to even get a hold of anyone. They are unprofessional and unreliable!

AAA roadside side service is the worst I ever had--hit an icy patch went into ditch and blew a tire. Called for a tow truck. They said would be to me by 11am. This was 9:30am--11 came they never showed up--11:30 woman called from Johnny Automatic towing service. Said they couldnt come out till Thursday to help me. This is Tuesday morning.. They told me it would be best if I flagged down someone to help me--I pay 86.00 a year for this service and they have the gull to tell me this.. Cancelled service next day -- a kind gentleman did stop and help me.. Screw AAA.

Last night my wife call Triple A for assistance with a flat tire. She was directed by a computer response to go to the website and fill in all her information. This is very tedious on a phone, but she did it. She was then informed to wait with her car for Triple A to call back with details on a tow truck. A tow truck never showed and Triple A never called back. This is the second time this has happened. I will be dropping all AAA services and insurances. I would recommend that you stay away from this company. Their customer service is terrible.

Been a customer for well over 20+ years. As it stands one cannot ride in their car while in Tow and cannot ride in the cab so if you're 70 miles from anywhere and cannot get a taxi you're walking to your destination which would take about 10 hours on foot. Why? I'll allow you to figure that one out since heaven forbid anyone express an opinion contrary to the narrative of such things. Let us disregard my own 18+ years experience in the medical profession with the equivalent of a Doctorate level of education as well as it attributes to my own professional insights.

I have been a AAA member for over 20+ years and I have never felt more taken advantage of a company than I do today. I have had AAA roadside service to jump my car these past few weeks. My car battery seems to be dead after just a few short minutes running the radio. Two or three weeks ago I asked to have my battery replaced after the battery going out after just a few minutes. At that time, was told that the battery was good. This last weekend the battery stopped working again but with no notice from AAA, I am no longer able to have AAA come out to service my car. This and it was very hard getting my car to turn over and start. My car is good about letting me know of problems with it by way of the dashboard lights. No dashboard lights are on. Just spoke with a Supervisor/Manager of AAA Roadside Service and they are not going to help me out when my battery does fail me in the next few days.

We called AAA to replace the battery in our 2011 Pilot and within 30 minutes they were changing it. Jeff ** was very friendly at all times and professionally reviewed everything and confirmed what the dealer had told me in the morning at the pilot's service. The dealer wanted to charge me $ 190 for a new battery but I remembered that we had recently changed the one of our 2015 CRV for a better price and I was not wrong, I saved 40 dollars by calling AAA, and the best of all was the excellent service from Jeff **, I am convinced that we will always continue with this very good service that we have had for 8 years since we moved to the USA. Thank you AAA!

Bought a battery from AAA with a 3 year warranty. I've had the battery for less than a year and had to have it jump started 3 times. Had it in to get the oil changed and the battery needed to be jump started. The mechanic said the battery was faulty and by their standards need to be replaced (not enough voltage or cold cranking amps). Called AAA to have the battery replaced under warranty, but the service person comes out and runs the battery test with his equipment and says it is just fine, he can't replace it under the warranty. He also notes that, even though I drove the car over 30 miles yesterday, it is only 13% charged today. Clearly, this battery is a lemon, but they have rigged the testing so that they will never have to replace a battery under warranty. What a rip-off!!! Called AAA to log a complaint against their policies and got the run-around from the customer service person. I will be cancelling my AAA membership. What a terrible organization.

Only needed one time in 25 years...new battery. Installed at home and service was perfect...Same for my daughter at her home. Calls are usually prompt and always courteous; the same at the local offices.

I have been a member of AAA for many years. They are so reliable and are always accurate or earlier when responding. This is very in portent living in Orchard Park New York.(western New York near Buffalo). I worry about Debbie getting stuck or my daughters and grandchildren and pay for coverage for all of them. My daughters have had an incident that both had and we're so thankful to have AAA to rescue them. So worth it. I made myself the hero for something they had and took for granted.

So getting a live person took about 20 minutes. I was on a major highway in with a flat tire. They routed someone to change my tire. He was based 30 miles away (in Atlanta that is 80 minutes). He showed up 89 minutes later, had terrible BO, but got the tire changed. Yay.

I like having AAA as insurance that my wife and I will have towing or roadside assistance if we need it. There is nothing like breaking down to ruin your day anyway. Having AAA makes the inconvenience less of a cost and headache. Being able to have a tire changed on the road during inclement weather is good to have. Not worrying about an issue my wife might have when she is traveling is peace of mind for me.

Wouldn't drive in Florida without it. As a single woman, it has been a saving grace more times than I can count. However, I can only recommend the PLUS membership. The basic gets too few miles. It's a bit pricey but reliable.

These guys are flat out the best of the road services I have used. I have had all kinds of roadside emergencies from flat tires to lock outs and when I call them they are rapid, courteous and they keep you informed to the minute with texts. Every time I have used them, (which have been many and well worth the money I spend for AAA Plus), the dispatcher gives an estimate of the time involved and checks to make sure I am in a safe location, asking if I am safe where I am. Consistently the estimated time has been either met or the help arrives before the estimated time.

I have belonged to AAA for 31 years and have had to use them a few times and the service was outstanding. I live in Pennsylvania and one time broke down in Delaware and they towed my vehicle right to the service shop that I wanted it towed to. I have also used their service for flat tires and key lockout on my vehicle. I have the family plan and wouldn't switch to any other service.

I have used AAA for many years on several different cars that I have owned and they are very good, and it's worth the membership of $59 a year. You get roadside assistance for flat tires, lock outs, out of gasoline, breakdowns, and auto accidents! And I have had to use them for all of the things above, so I know what I am talking about. I recommend AAA! Now the bigger the city, the longer the wait, I used to live in a smaller city and they would come in under 30 minutes, but in Atlanta it take up to an hour, but it's worth the wait, because they will come out.

I dislike the fact that you only receive four service calls a year. The basic membership only allows three free miles of towing. The other two are up to 100+ per tow. This seems unfair for the price we pay for thr services.

Have been a AAA member for more than 40 years and each time I have had to use road assistance, they have been great. The last time I needed assistance the temperature was over 100F. The driver arrived with cold water and made sure we were OK. That's what I call service!!

The wait is long but they are okay when they arrive. We needed a battery recharged and then we went to the serviceman and told we needed a new battery. I think it was a Delco but they were no longer being made because of too many problems so we replaced with a new one.

I have had AAA for many years. I have used them several times for my grandkids' vehicles as well as my own. It a good feeling to know that when you need this service it is available. The staff is always friendly and helpful.

I can't say enough good things about AAA. I have used them for years. I can remember having to drive home very late from work one night almost 2am when I had a tire problem. I parked at a small convenience store and realized that I was so tired I could not find my jack for my car. I called AAA and they came right out and took care of my problem tire quickly and efficiently. I have given AAA memberships as gifts to family because I believe in being as safe as possible especially like myself driving home tired or stranded somewhere when you really need help.

Totally failed to provide service for a flat tire. I waited 3 hours with zero return calls after I initially was told service within 40 minutes. I pay for premier service. I was located in a major city area on an expressway so doing this myself was a dangerous event. The only call back was after a shift change and I was 30 minutes from home with my spare working fine.

Very reliable. Just make sure you clearly tell them your location and the problem. Clearly explain what kind of service you require and be sure to tell them your location in detail. That way they will be there within a reasonable time and be prepared to assist.

Waited for almost 2 hours and the assistant arrived with a tow truck even though I had request a flatbed as it was a very low to the ground sports car... Was told it would be another two hours by the drive who never received the message. I had him drop me at home and I fixed the problem myself. I sent a message to AAA about the incident and heard nothing. I'm looking for a better service. One more issue... The driver said the fees paid had gotten so low he was looking to drop them as well. They used to be good... no more!!

A must have. Especially for woman! This AAA makes me feel safe and they’ve rarely disappointed me. I had a tire issue and battery issue in past year or so and the quick help and nice people made this worth every cent!

They are prompt, reliable and honest. They go out of their way to help you in whatever situation that you are in, whether a flat tire, dead battery, or anything else. I have had a driver of the tow truck drive me to the service station & then drive me home because he was going that way. That was on Mother's day, when my battery decided to die in the cemetery.

Have had this service before, and it's great in the event when an emergency arise. Annual fees are reasonable, as well as roadside service. Great, Great, Great Service! Fast, and Prompt Service!!! Being stranded on the interstate service was fast and reliable.

Best ever for yourself and kids when something happens anything. You or kids don't always have money on you at the time. They're always there free to fix, change tire, out of gas, lock keys in the car jump start, tow. Even if your in someone else's car. Your kids are with friends something happens. Can't go wrong. Had mine for 46 years. My kids get one for Christmas every year peace of mind. We have the AAA Plus. Tow you 300 miles in any direction home. Don't like just anyone to work on our cars. Thank you AAA.

Battery went dead & I was only one mile from AAA South Jersey and they responded with "It will take at least one hour before a service vehicle will be able to help you out". Me & AAA were literally on the same highway.

Came fast, was quick and did not damage vehicle. I don't use them much but knowing the professional service was is given has kept me as a member for car and when I owned one a motorcycle as well. I have been a member for over 10 years and now that I moved to Arizona to a rural area the need is more so that in California where I lived in the middle of everything.

AAA is phenomenal, I’ve been a member for over 10 years and have no complaints. Every time I call, they make sure I am safe, keep me updated on the arrival time of the tow truck, tire changer, or battery jumper. I have the gold plan which allows for more calls, farther tows, and I have been able to add my Mother in Law, Partner, to my plan for just a few additional dollars. Great yearly gift for Birthday or Christmas especially for the elderly. It’s something people don’t think about until needed.

Have had other companies and they never seem to keep their word, late, wait time too long. I am 83 and we have used several of these co. The people are always fast, safety first and make sure you have a way home.

They have excellent customer service, very helpful, we just moved to new city and state. Husband got lost and didn't remember how to get back home, they gave turn by turn on how to get back. I was so surprised that they would go to such lengths to be helpful.

Last year, our son's car battery was dead. Literally. In less than two hours AAA replaced the battery at a reasonable price. To know we can get a tow or a car unlocked means peace of mind. It's insurance, and when needed, invaluable. AAA offers discounts on some services and goods. They partner with Sprint and more than half of our annual fee is paid.