AAA Reviews

I had AAA replace my old battery. Within a week my vehicle did not start again. I called them back and they told me it was my vehicle and not their battery. When the technician came to the house he said the battery was bad and needed to be replaced. It has happened again. They told me it is not the battery but they will replace it this one last time. I have a new alternator and the vehicle was checked by the mechanic to see if there was a drain or if anything else was wrong with the vehicle. Nothing was wrong. The test showed the battery was bad this time but they yelled at me and told me it's not the battery's fault. They told me I have to take it to the mechanic again and have the vehicle look at even though it was done about two weeks ago. They said if I pay for another test which is about $95 they might replace the battery again if something happens. It has a 3-year warranty. Why are they yelling at me because the batteries are going bad?

AAA. My wife signed us up for a membership with AAA. Our van had lately been acting up, and with several trips to the mechanic, we had as yet not resolved the issues. Just in case of a real disaster, she felt that a little extra insurance would be helpful. Sure enough, the night of December 17th, after taking my son to his mother’s house, misfortune struck. It was a cool Sunday, and I had to drive my son to his mum who lives in Fort Lee from my current wife and my Home in Brooklyn. At 4 in the afternoon the predicted rain began slushy with big flakes of snow mixed in. Roads became wet and flooded quickly. Puddles accumulated and crossed the entire breadth of the street. Traffic was slow.

On 1.13.19 I put in a call for Roadside Assistance. My dispatcher's name was "Jen". This request was put in via phone call at about 12:15 pm or so. I received my first confirmation text at 12:28 pm. Long story short, although I called AAA at least 8 or more times, after being given story after story as to why nobody had come to tow the car, during my last call, I was EXTREMELY upset, and rightly so. I pay for AAA Premier service and have been a AAA member since 2000, and can count on 1 hand how many times I have actually used the service, and now that I need it, it's not available to me. How does this happen? I'm not gonna ask that question again because I made sure that I canceled my membership with AAA and today I got a new service.

We have been loyal and very satisfied members for 24 years, "plus" members for the last 8 or so. I called at 7:40 pm on a Wednesday in an urban area and ended up waiting almost 3 hrs to have someone arrive to change a blown tire. The first dispatcher went through her whole (apparently short) list of providers and couldn't get anyone. She had to kick our call to a supervisor who could call a non-contracted tow company. Clearly AAA has lost a lot of contracted tow companies. We have many in town, but apparently it no longer pays to work for AAA. Beyond the bad business practices that have left them short of contractors, their supervisors don't even call to inform customers of ETAs. The deterioration in the last year or two has been stunning. Time to return to the business model that worked. Pay the contractors decently and communicate promptly!

After 28 years of being a customer home, RV and cars AAA could not call me back from the time of loss August 2018 to January 2019. AAA will not pay the money for the loss. Just a small percentage of the loss! Do not use AAA or you will lose! I’m now with USAA.

I was driving a rental car in San Ramon, California, during heavy rain, and hit a pothole on the side of the road, which blew out the front right tire. I called AAA roadside assistance and help arrived within about half an hour. The technician and I realized that in fact there were two tires blown out, and it would be necessary to get a tow (only one spare tire). The technician helpfully called AAA dispatch, and told me a tow truck was on the way.

I am 74, live in Orlando, Florida, a 14 years gold card member of AAA, writing to you but not knowing what to expect, yet hoping that you will take disciplinary action against these AAA managers who coldly refused to provide roadside service to me during a rainy cold night when my car went off the road into a roadside water drainage area.

If you are disabled (senior or not), do NOT purchase a battery from AAA. A few days before Thanksgiving 2018, I called Triple A to unlock my door because I inadvertently tucked my keys in my coat pocket, which was still in the car. (Warm day here in Colorado Springs.) Although the wait was quite long, when their serviceman did show up, he was an absolute sweetheart. However, once he left and I attempted to start my car, I learned the battery had died. I purchased this battery from Triple A in 2016, so it is still under warranty. Anyway, I had to call them again and was praying that the same serviceman was close enough to help me again. He wasn't, so there was another long wait.

I purchased a AAA battery on 3/11/18. I have had to have them come out and charge it at least three times before my membership expired on 11/30/2018. I was told that this battery has a six year warranty, including replacement the first three years. They refuse to service or replace their lemon battery and unless I renew my membership or pay $75 for a service call. I have since had the battery as well as my starter, alternator and electrical system tested by two different mechanics (one of which was a “AAA Authorized Auto Repair” service station) and both informed me in writing that the only thing wrong with my vehicle was a bad battery, which should be replaced ASAP.

My wife call them for a simple jump start. They were unable to respond to the call and left her stranded. When I called to complain they put me off. Their first response was give them 48 hours, then it was three days, then it was three- five days. A few years back AAA would hold the Hotels their customers would use to high standards, Considering their own poor service they have no right to demand anything.

I got one of my vehicles impounded, no big deal right? I pay for my free tows so it shouldn’t be a problem? Why am I paying for tows every year if I can’t use them for something as simple as a 10 mile tow back to my house from impound. This is ridiculous and seriously hurt my views of this company.

2 months ago I called AAA. My trucks brakes went and I wanted to get it towed home so I could fix it. I was told someone would be there within an hour to help since I had my wife and 3 young children in the car. After an hour I called my family and they ran up to pick me and the wife and kids up and take us home leaving the car on the side of the road. After getting home I gathers tools and a jack and drove back to my car a 45-minute drive each time. I fixed my brakes and drove the car home. After being home for over another hour AAA called to inform me they would not be able to help me. All in all it was 4 hours before they told me they couldn’t help. I was 45 minutes from home thank God for family otherwise I would of been stranded.

My car got a flat tire while driving my brother to my parent's place on New Year's Day. We worked on it ourselves for a while and got most of it done until a AAA vehicle parked behind us. The AAA guy saw us on the side of the road and stopped to check on us. When he did, he showed us how to use my car's jack properly (which it turns out... was a lot quicker than the way we were using it haha) and made sure to follow us until we were safely off the highway. Thank you, AAA man.

I would give negative 0 stars if it were available! I pay for a service for the past several years to cover me and my son. Yet when he tries to use it this year he is told he will be charged $65 to unlock his car if he doesn't have his photo ID on him. Which he is only 19, a child who obviously locks car doors and loses things. Now the company they work with was more than willing to work with us but triple A on the other hand to whom I pay a yearly fee for service is awful. I would never in any lifetime recommend them. Instead go through your car insurance company.

On Sunday, Dec. 30 my husband and I stopped to help an elderly (83) gentleman in Burlington NC. Called AAA and told them we needed a tow. They told us he would be priority due to his age. Adam's Towing was the tow company being sent out. We waited close to 2 hours and when I called Adam's to see what the ETA was because AAA gave us a specific time, the dispatcher was rude and hateful. Told me she wasnt arguing with me that there was a 2 hour wait regardless of age. All I asked for was an ETA. Something needs to be done with this company. Overall ratings are terrible!

Their hours are Monday thru Friday 9-6 with no Sat. hours. If you work regular you can never get there before it closes. Waste of money! And I've been a member for over 25 years. I liked to use them for car registrations and their maps and travel books but I can never get there before closing.

I purchased AAA since I live in a rural area in case I need it. My husband works in Rochester MN during the week. Rochester is very populated (215,000+). The battery died on our car and he called AAA to have someone come and change out our battery. (The first time we have ever had to use the service and they said they do not offer that service in Rochester. How do they not service a city of 215,00+ people? So it doesn't bode well that they would offer this or other services in the rural area that I live.

I purchased the AAA Plus roadside assistance package since I travel a lot and wanted to be able to tow my car to the dealership. I had a flat tire and called but they dispatched roadside assistance instead of a tow truck. The tire would not hold air, which I told them on the initial call but still no tow truck. After waiting all morning for roadside assistance, they determined I needed a tow truck (surprise). Now, I have to initiate a new, separate ticket in order to get a tow truck dispatched. I've wasted an entire day waiting for AAA! If they had LISTENED to my initial complaint (the sidewall is blown and won't hold air), I MIGHT have been able to get a tow truck out here earlier. AAA leaves a LOT to be desired in the way of customer service. I will be purchasing roadside assistance from the dealership in lieu of renewing my membership with AAA.

I have a problem with AAA North Carolina region. I talked to a representative about all the information I needed then I went ahead with the auto insurance. Now, for some reason that representative no longer works there and terms that I discussed with her changed. I can only think of this as a fraud. I made sure that I do not have to change my Driver's license and registration to NC before signing up for auto insurance. Now they are saying that I have to before certain date.

A few weeks while returning to the light rail park and ride around rush hour, my car would not start, my hunch involved probably needed a battery jump, maybe a replacement. I assumed a 40 minute to hour wait at best and was told as such. After an hour (it became cold and damp out) I received a phone call from customer service apologizing and assuring me it would not be much longer. Then almost another goes by and I receive another call. At this point I am livid and insist I want service now. I sarcastically ask if I am supposed to wait another hour. The rep asks if I am in danger of freezing, etc. Luckily no.

I called today to renew my membership. I have been a member since 2015. They always gave me the option to pay monthly. It is in no way possible for me to pay in one payment. They told me they are doing away with that option. Therefore today they have lost a customer.

My father and I were locked out of our car and I am the member holder while he pays the bill for this service. We called twice and it both people refused to come to our aid leaving us stranded an hour away from Home. I did not have my ID but provided them with ample amounts of information to prove in fact that I was truly me. Their suggestion was to have my mother drive the hour to come help us. HORRIBLE SERVICE. We are now on the side of the road waiting on my mother instead of a service who claims they’re supposed to help in these situations. Yeah Merry Christmas!

I used AAA battery replacement service and they not only charged full price for their batteries, they also charged to install. Later, I had them bring 2 batteries to replace the batteries in my Classic cars. However, this time, I removed and replaced the batteries myself. The batteries were $135 each. I need a battery for my truck so I decided to check battery prices. O'Reiley's was $129, Auto Zone was $185 but Walmart was $101. Guess I'll go to Walmart. BTW, all these batteries are made by Interstate. A tip? Go to Sears and get a Diehard. They cost more but they don't charge to install so it works out equal to AAA.

We were in need of assistance with a tire repair and Santiago went above and beyond for us. Here are just some of the great things about Santiago, he smiled the whole time, offered water right away, pleasant personality and very professional.

Towers were kind, knew what they were talking about, and helpful (mostly). Not informed by anyone of only 4 service calls before using them up though, leaving me (in my opinion) in an inconvenient and frustrating situation.

I have the upgraded RV with trailer service so they tow up to 100 miles!! The transmission went out in my 3500 Dodge Dually and I was pulling my dump trailer. I called and 30 min on hold they came back and said unfortunately they couldn't provide me with service at that time. Could be 8 to 10 hours before I could be towed. So I called 2 buddies. One came and got my trailer and the other came and got me. I let them know that the key was in the gas door and that I was going home, "40 miles away". The guy said no problem. He would let the lady know that was handling my case know that. So almost home and they call and say that a tow company would be there within 75 mins.

In the past 4 years I have taken several trips to Switzerland and on 2 of those trips AAA travel service agent Stacey **, the wrong countries on our rail passes, which had to be voided and I had to pay another 600 bucks to get rail passes, which put a financial strain on us, so we could not go to Germany and France, and then AAA, having screwed it up on y'alls end did not reimburse us or make it right. The next trip, the exact same thing happened. Then yesterday I broke down and I called AAA and because I am not a mechanic, I could not tell him if it needed to be towed, so he wouldn't send anyone. So yall are going to lose valued member and every friend I have, who also has AAA have been told of the way this sorry company does business. My Family has been members for over 40 years, but not for much.

I had my son add me to his AAA account. I had a vehicle that needed to be towed. He called and within an hour I had a temporary card and was on the basic plan. I then found out that my tow was going to be 10 miles (5 miles is covered by the basic) so I thought that I would just upgrade to the next plan and not waste $30 I was going to give the tow company for the extra mileage. I called AAA and it would be $84 for me to be able to go to the next plan (3 people were on the plan and I would have to upgrade all 3). I didn't have a problem with that but it would take 72 hours for it to take effect.

I have had AAA for about 4 years now. In the last year I have had the unfortunate luck of a faulty ignition switch, of which they refused to tow my car the 2nd time because they said there is a 1 service rule... Never heard of it, and neither did the agent at AAA when I called to complain. Apparently if they have towed your car for the same reason once, that's it, no more tow.

Last week I managed to lock both sets of keys in my car. I called AAA and they told me someone would be there within an hour. About 40 minutes later someone came but he could not get it open. AAA called me back to offer a locksmith. No one would come because it was 9 pm on Friday night. So AAA called again and said they would tow it home (45 miles). I said ok that was fine. The tow truck came within 10 minutes and couldn't get to my car because I was at a ballgame and they couldn't get around the cars to hook it up. He said he would try to unlock it if that was ok. My car has some sort of anti-theft system that makes it hard to get in with both keys in the trunk.

After 22 years of being a loyal customer it pains me to write this review. Last week my front tire came apart on a rural road in Georgia. After speaking with AAA they said a tow truck was on its way, after 2 hours, the driver called me and said he will be there in 30 minutes. An hour past and I once again called AAA; they said the driver took another call and they needed to dispatch another tow truck. By this time it was 4 hours from my first call and it was getting dark and cold… I had to call another towing service to tow my vehicle home! This is how AAA treats their loyal customers. I have learned what the AAA stands for after all these years, they will: A= Always A= Aggravate A= Anger. Their customers with no regards to their loyal patronage!

First time, I Called AAA on August 8th late evening, was raining a lot, my car has an oil leaking. They never got there. I had to drive my car for 3 miles with an awful noise, which resulted on a broken differential and a 700$ repair Bill. Second time, Needed my truck to be tow November 17th. I called 12:05 PM they told me they will be there by 1:40. By 2:20 I gave up because they had no idea when they would have someone available. They shouldn't call it a service. They don't care, just want your name. Worst service ever. They are not worth $10 a year. Don't show up. Give fake ETA and leave you high and dry.

11/20/2018 - I called AAA this morning to get roadside assistance. I was on hold for 45 minutes. There's no snowstorms in my area. Nothing to warrant this link of a hold. Ask to speak to a supervisor and I was hung up on by the customer service agent. Call back. Spoke with a different agent after being on hold for 40 min. And was told it would be 72 hours before an Asian would call. Regretting using AAA as my tow service.

This service is horrendous. I called to make a roadside claim. My brother took the car to the gas station to buy our 90 year old grandmother, that's right, 90 year old grandmother some **. The car became disabled while there. It's November and cold in Iowa... I called for roadside assistance and was told because I was not present, he could not be assisted. I would have to add him on to policy. This made no sense considering that I had the same car jumped when he took it to the store a few months prior and it wasn't an issue. So here I am with a 90 year old with Alzheimer's who I couldn't leave alone. She's coughing and all we want to do is give her some medicine and I have to take a Lyft to the gas station with her in order to be present with the car. Half a freaking mile away! She's already sick and I have to bundle her up and take her outside just so I can be present with the car.

The representative was very rude. I called for the second time about my renewal cards. He said it would take 7 to 14 days. I asked why wasn’t I told this when I called the first time? He repeated it and got smart about it. I’m a long time customer & deserve respect on the phone. I can see why the reviews are not the best. I am requesting that AAA administration take a look at the reviews and make the necessary changes needed to bring this company up to the standard it use to be. Customer service was always good but now I’m looking at it differently because of my own experience & the reviews I have read. This company has been around too long to lose your good name.

Waited 3 hrs in the cold for AAA tow truck. When they finally showed up they had the wrong truck for my vehicle. Called today again and this time I requested a AAA towing service I have used before. That was 4 hrs ago now. What has happened to AAA? They used to be a good company.

I am a driver who knows nothing about car, except to drive. What happened is that I had a flat tire on my way to work this morning, Sunday 11/18/2018. I called triple A around 7:36 am, and and the dispatch got to my destination at 7:45 am, and got my tire changed within a short period. From the representative that attended to me to the man who got my tire replaced are diligent, respectful, kind, and represented triple A very well. I don't normally give review, but what I experienced today is so satisfactory, and I just have to share my experience. Thanks to triple A for giving me more confidence that I am not alone, you're the best.

Friday before Thanksgiving came for trip ticket. No one available because manager had THREE people available. They were in training or on leave. Was told she doesn't check work vacation schedules and this had happened before. I am a caregiver and had to pay someone to be with my husband while I went to AAA. I will have to pay double again and make another trip to get my trip tic. It is Friday before the busiest travel week of the yesterday!!!

We were given a runaround. Called at 7:30. Was told an hour wait. Called at 8:15 for status, was told the truck couldn't make it. They were looking for another. Called at 8:45 spoke to Supv. **. She actually said she didn't care. Called at 9:30. They were looking for yet another truck because the first two couldn't make it. We ended up calling a private towing company, who showed up in 20 minutes. I've been a AAA member for 25 years!! This is not how customers should be treated.

My truck and rv were stuck in mud. Contacted AAA auto club for towing and they claimed there was no company available to tow both units. I am a 32 year member and have a premier membership that covered both units. My unit was jackknifed and we attempted every possible way to pull my unit out of the mud. Luckily, a neighbor came with a four wheel drive truck that eventually pull our units to dry ground. AAA auto gave me the runaround when attempting to get payment be of the man that helped out of our situation. I was then sent a letter asking me to submit a Bill.

Driving home my daughter hit flash flooding which put her vehicle into a ditch. She called AAA to get it towed. Water was up to the pedals in the vehicle. The towing company "Tick Tock Towing" pulled it out of the ditch and immediately tried starting it... they did this repeatedly... when it wouldn't start they grabbed the jump box (or whatever it's called) and tried jumping it. All the while my daughter was yelling for them to stop. They of course couldn't start it so they towed it to the house. Her vehicle was totaled because the intake was full of water. She called AAA to put in a claim because the damage was from the towing company trying to start it after being in so much water.

I needed a new battery and I called AAA to install a new one. The technician did a poor job installing it and it created problems starting the car. Not knowing that the problem was caused by AAA I went to the dealership and the diagnostic cost me $130. I called AAA again and a different Tech was able to fix the problem. He admitted to me that the original AAA tech was negligent and had done a poor job. I submitted a refund claim for the diagnostic amount and it was rejected. By the way, in 9 years of AAA membership, me and my wife had never submitted any claims.

AAA is one of the worst organizations I have ever worked with. No refunds on membership unless you are deceased or move to another city. I had three days into a membership and called to cancel and the rep told me AAA does not refund money. Interesting how quickly they will accept your payment, but will deny your request for a refund. They don't disclose that when you are applying for membership, but expect you to know the policy that they have internally. I will tell ten friends about this policy and ensure they tell ten friends etc...

While there might be some good benefits about having AAA towing service, you are at the mercy of the towing company performing the service! Buyer beware! While having my BMW towed by Lucky's Towing of Holly Hill, FL, the tow truck driver attempted to slide my car across the deck of the tow bed and inadvertently put 3 dents in the driver's side quarter panels in doing so. Had I noticed it before I picked it up from the dealership, I would have complained it right away. Neither AAA or Lucky's Towing did anything to reedy the situation and I now have $1000 worth of body work to be done to my BMW. Shop around for a better towing service! One more thing, AAA contractors, quote; "don't like doing AAA tows, because they don't pay as much" un-quote.

AAA is the worst company out there... I needed a new Battery for a 2006 BMW X5 which they replaced for me but on BMW the new Battery needs to be reset and AAA can’t do that mobile service. They advised me to go to their core office to get it fixed. Well the core place by my house can’t do it... They asked me to go to the Dealership to get it fixed. Well there is a fee for that and AAA will not cover the fee... I’m really upset. I will never do any business with AAA again. I will advise my friends and family to leave this company!!!

My car broke down on Bay Bridge in SF. After I called AAA to get service they told me I needed to pay an extra $75 for same day tow. It turns out that because I was on a bridge Caltrans tows for free and I would not have needed the service at all. I called AAA back, and they said they should have known that and will file an investigation to refund my money. Just received a callback from AAA and they said they will not refund my money but will credit it towards my next membership. I do not want to have an extra membership with AAA because there were a couple other issues as well and I was not happy with the service. I just want a refund.

I recently used AAA Emergency Road Service to tow my van to an auto repair shop and was very pleased with the service I received. The AAA dispatcher quickly arranged a local towing company to tow my vehicle. The tow lady was so awesome. She was quick and thorough to securely get my vehicle on her tow lift and let me ride along with her. She was friendly and even offered me a courtesy bottle of water during the ride. She provided great customer service. It made me glad I kept my AAA membership.

I was given a priority standing due to the location of my breakdown. After an 1 1/2 I called to inquire where was the tow. I was told due to the towing company having to leave the area I was put behind 2 local breakdowns giving me at least another 1 1/2 wait. 3 hours and counting. I have been a member for 25 years, pay for the plus membership. This will be my last year.

I have been having issues with my 2006 Sprinter based RV. The RV was in a “limp” mode and would not go over 20 miles per hour. I needed to get the van to the dealer for service. I have been a AAA member since 1987 and have a Premium RV membership. I have been very happy with the services I have received until today. I have recommended AAA to many people and purchased gift memberships for others. That also changed today. Today, November 6th I called the roadside assistance number for South Carolina. After describing the van based RV size, a tow truck was dispatched. When the driver arrived, he claimed his truck was too small and that I needed to call AAA to resolve the issue.

We have the premium service. Yesterday waited for over 2 hours for a tow truck only to be told they could not get to us. Milwaukee has lots of tow companies and I don't understand why this service does not have sufficient contracted vendors to service the clients. Done with them and will not renew my service as it is worthless.

After two years I am done with the terrible service. They can't even get my address correct. I had 4 vehicles, Homeowners and umbrella, totaling over $4k annually. Switched over to GEICO. Saved about $900 and their service is amazing.

On October 26, 2018 at approximately 2:30 pm, we placed a call for roadside assistance. At approximately 3:05 pm a technician, Dominic, responded to our call. After having difficulty testing the battery (while he is a very nice young man, Dominic did not seem to know what he was doing), Dominic decided that our battery was bad and that we needed to put in a new one. Dominic proceeded to replace the battery which again, was a process. He claimed that our cable had a big build up on it that he had to knock off in order to get the new battery on. This was not true. Once that new battery was on (this process took approximately 20 minutes) he had us attempt to start the car.

We booked Hampton Inn for the Garth Brooks concert in Elkhart, Indiana thru AAA travel. We were quoted 468.00 for three nights, when we checked out we received a copy of our bill for 411.00 from the hotel. After calling AAA to get our 57.00 back, we were told by AAA we should have never seen that bill and they refused to give us our 57.00 back. So if I would have booked thru Hampton Inn instead of AAA I would have 57.00 in my pocket. I will never use AAA again and will cancel my account with them.

I am currently stranded, 8 hours from home, need a tow to get my pickup truck serviced as it suddenly died. Called AAA, we have been Premium members since 2000. But AAA will not help me in any way because I cannot empty my truck by the side of the road. Even though I have a secure locked cap on my truck, I’m not allowed to have anything in it. I am an artist heading to a show. I certainly cannot leave everything on the side of the road. I am an old lady, traveling alone, post-surgically. I am stuck here. I was crying on the phone to them—"Please help me." Nope. “Have a nice day” the young lady said. I called back and left a detailed message and my cell phone number for the manager. 5 hours later, Mr. **, the manager at the Chambersburg, PA AAA office, still has not returned my call. I sincerely hope no one ever treats your mother like this. Still crying...

These guys suck! Incompetent, expensive and indifferent when I brought my vehicle back due to problems with their shoddy service. They installed new brakes and the day I collected the vehicle, as I was driving it away from AAA Lawrenceville, I could hear this horrendous grinding noise that sounded like rocks rubbing. I called and someone named Juan told me not to worry, the parts just need a few days to settle in. Like an idiot, I believed him! But took it back after 2-3 days. They managed to get the grinding noise to stop, but soon thereafter they began squeaking, same routine.

I have paid for premium AAA service for 2 years. I recently called to have my vehicle towed two miles to a shop from my driveway. I was told that my 12 passenger van was too big for them to cover. They wanted to charge me $138 for a 2-mile tow. I checked all the documentation in the manual and read the details of the vehicles that are supposed to be covered. Based on their printed documentation my van should be covered. AAA lied to me. I would not buy service from AAA. They are dishonest, lying, cheating, conniving miscreants.

I was buried in mud 50-150 feet from the road 3 times last year. AAA never failed to send me a driver. The drivers they sent me were usually on time, or gave me a heads up when they wouldnt be. Every driver (even 1 that was in a sour mood) was willing to pull my car out of the mud on sketchy dirt roads. Kudos to AAA for sending me drivers and keeping me aware of their progress, and kudos to the truck drivers who are almost always willing to go the extra mile.

Early this AM in Seattle I called to have my auto towed. Starter was broken. After waiting for 45-50 min he arrived and I started explaining where it needed to be taken, to repair shop and where to leave it. He was unhappy with my explanation and started raising his voice in an angry fashion at me and I asked him to stop yelling at me. He then told me he had a sinus infection so it wasn't his fault and kept yelling at me. I again asked him to stop yelling at me and to lower his voice and he started walking away and said he didn't need to put up with this and he would call for another driver, threatening to leave me there without the tow. I called AAA dispatch and eventually he calmed down and towed the vehicle. So unnecessary and so unprofessional. I complained about him to his manager, Chris and also writing this online review. I have had many interactions over 20 years with AAA and they have been universally good prior to today.

They increased my premium after getting a quote and cancelling my old ins by $740 without informing me, said they would waive the cancellation fee because I couldn't reach my rep. They are now sending me to collection for a policy cancellation fee on a policy I never had. No response from upper management after 4 phone calls and then lied about it when I complained to the California Dept of Insurance...liars, thieves. Don't do business with them!

After several years paying for AAA plus for our truck and trailer, today we needed them. We were told that because we are not in Texas, but instead in OK, our trailer is not covered for a flat. Seriously? Why have we been paying each year for this service?

On Saturday morning I called and asked for a jumpstart! After a 15 minute wait (on hold) I gave them the address! Over an hour later I received a call asking if I was at the corner of Shea and Tatum in Paradise Valley? I had told them I was near the intersection of 65th Ave and Shea in Scottsdale and had given the exact address!!! Then he said he would be right there. I waited another hour! Although I have just had rotator cuff surgery and am not to lift over one pound, I removed the battery and took it to an auto repair shop myself. I should sue you people!!! At 1:19 pm I was left a text that he was there. My first call was a 10:40 AM. 100% WORTHLESS!!!

Deplorable and Scary!! After 10 years too. Perfect driving record. And NEVER A CLAIM... I'm easy money! It appears the non properly trained reps are more interested in new cars and noncomplicated scenarios. Certainly can't multitask and never call back or stay with you through your inquiries or issues... i.e. Multi Vehicle. And if it requires a third party or taking notes, phone numbers and seeing you through... Good Luck. It is NOT HAPPENING!

My husband's car, sitting on our driveway, would not start. I called AAA and requested a tow. Six hours later, no tow. It was always 60-90 minutes away. Constant runaround and rude customer service. Faith in the wrong service.

This was my second day in a row to use roadside assistance from AAA. This morning I had another flat tire and can I tell you Miguel was the most patient and understanding representative of AAA that I’ve ever met. He put air in the tire plus he put air in the bubble from last night‘s service call. He even asked me if I wanted him to tow it to the town fair tire place. He was the nicest, kindest person and well represents this organization. This is only my third time using roadside assistance in 20 years with AAA. Thank you Miguel.

We have been members of AAA for years, on and off. We recently signed up again when we received temporary membership cards in the mail. We paid $87 for one year of coverage for myself and my son. A week after we sent our membership in, along with our credit card number, we actually needed their tow service, so we were extremely grateful that we had signed up!

Our car was towed to a recommended facility by AAA. The facility they recommended us overpriced the charge. After not receiving their quote like we asked for, their price was two and three times more than a quote we got from other facilities. We feel that we were used in a moment of need of service. When their price was $480 we got a quote for the same work for $115. Very sad the AAA do not take responsibility for their recommendations. We are not continuing working with them. The facility also offered a whole treatment that was not needed. Only after my husband showed them he understand in cars they withdrawn from their original offer. All that happened after towing our son in the middle of the night, and taking advantage of his lack of knowledge about the car. Bad feeling as a customer. Really bad.

I was sold an RV policy that would cover my 16 ft trailer. When the trailer was broke down a couple of months after the policy was purchased I was told it was not covered. When I requested a cancellation of the policy and a refund the policy was canceled without a refund. When I called back to get the refund I was told no refund would be provided. So I was charged full price for the policy then had it canceled without a prorated refund. I requested to speak with a supervisor and was told "NO". That's right. I was told I would not be allowed to speak to a supervisor. I am speechless!!! This is not over.

AAA changed tire I had a flat, next day tire flew off vehicle while driving on highway. Yes rim and tire came off car bouncing down road. Causing $2000 damage to car body and steering front end. All emails you send get auto response someone will call but they don't, the AAA service truck company won't give you their insurance ID. Say call AAA. 2 weeks and AAA still looking into it. Won't even offer rental car. Someone could have been killed. Do you want AAA BS too, just sign up.

Called AAA for roadside assistance and got stuck with a neurotic, incompetent, unethical and unprofessional associate who insisted upon engaging in a long, drawn out, nine course conversation BEFORE asking my location. NEWS FLASH: The single most IMPERATIVE QUESTION any dispatcher should and must ask? LOCATION! What's the very last question these idiots ask just prior to the battery dying on the caller's cell phone? LOCATION! First they want to read you their script. Then they ask if you are in a safe location, to the exclusion of WHERE YOU ARE CALLING FROM AND IN NEED OF HELP ON THE PLANET!

I'm currently on hold with customer service supervisor after being on the phone and giving my gold membership info. All I need was assistance in changing a tire on a pull trailer the size of economic Kia. The gentleman is stating they dont do change of tire for a 5th wheel. After I state that it's not a big trailer, definitely not a 5th wheel. He says my membership doesnt cover that. Then I followed with why am I gold member when the last time I called for fuel, they took over 2 hours to even alert me on the status. They then proceeded to show another 45 min later. Not even a phone call to ask of the issue after posting the issue online. The supervisor was no help either.

A SHAM!!! STAY AWAY. After three years of paid membership and using it twice, AAA refused to send roadside assistance because I had to take my young children home while my husband stayed with the car because it was not safe.

My car is getting older, and so it has had to be towed to the service station more often lately. Every single time, I clearly ask to have only a flatbed truck sent out, as my car sits lower, and the tow companies tend to scrape my bumper upon angling it, and subsequently, the bouncy movement while towing it only promotes further scraping. The tow guys always have to call for an actual flatbed once they arrive; they always tell me that AAA sends out for what is least expensive to them, regardless of what the customer requests. Likely, it is because they know human nature often will just let it go due to necessity, time constraints, and frustration. I pay for the upgrade from the basic and really never use it except for the occasional tow. Every single time, like I said, and I've probably towed it three times in the last 2-3 years. Frustrating. Extremely frustrating, AAA.

We do not wish to renew our policy due to unprofessional customer service from a minor incident April 10 2018 that a pre-existing damage claim of less than $1000 became $1127 approx and my premiums jumped $1000/yr. You may review the emails and correspondence. Underwriter claims under $1000 claim went to $1800 (verbal phone conversation) due to car rental bill. Hello. Car rental over $800 for less than a $1000 repair. Wake up.

AAA MidAtlantic Travel Services agent ETHEL ** conned, deceived, stole and ripped out my family for $600 in bogus credit card charges without authorization. They are not trustworthy, as they will take you to the cleaners and ruin your vacation. Stay away from AAA Travel, and consider other options to prevent headaches or ruining your vacations. After you inform their management team of the illegal practices of their agents, they do not step up or help and protects their agent for generating revenue illegally.

AAA Incident September 5th, 2018. The morning of September 5th started off with an early call from my husband, who was out of town for school, telling me to pack up all of our important items from our home and leave town. This was because Hurricane Florence had just been upgraded to a Category 4 and was to make a direct hit on Myrtle Beach. After packing up our Land Cruiser with all these items and our two bulldogs I headed south with the idea of going to Stuart, Florida to join my husband. I had made it to Savannah, Georgia by about 5 pm where the Land Cruiser started smoking and overheating. I pulled off to the emergency lane of Interstate 95 and called my husband. He calmed me down and told me to call AAA. I did at 5 pm and the agent stated that they would have someone to me in 1 hr 45 min and they sent me a confirmation text message.

I switched to AAA from my previous insurer because I thought they were an upstanding, quality company that cared about doing right by their customers. Sadly, that has not turned out to be the case. Customer service has been woefully lacking in the branch location, over the phone, and through email. The first agent I was assigned to, aside from being generally incompetent and responding to emails with "I don't know," neglected to mention that there is an 18% APR assessed if the full premium is not paid in full at the beginning of the policy period. I've had Geico, Progressive, and Farmers - NONE of them did this, yet AAA tries to say this isn't abnormal. Yes... it is. 18% is ludicrous, but to not even mention it when selling a policy is a very bad way to start. So I found out about this about 6 months into the policy when the money was already in their hands and there was nothing to be done.

I am writing this review based on a policy my son got thru AAA. First of all they quoted him $2000.00 for 1 year policy. Then they sent him a bill less than 2 months later increasing the policy by $1000.00. They told him it was because they entered his birthday incorrectly (yeah right). Then come to find out if you want to cancel your policy they will not refund it completely. They charge a "short rate fee" if you cancel your policy before 1 year. IF I COULD GIVE NO STARS I WOULD.

My car had a dead battery so I called AAA Roadside Assistance for my 2 year old vehicle, and he arrived in a reasonable amount of time. However he couldn't remove my battery, so he banged on a few things and after quite a struggle, he got it out and replaced it. However, my panel light on my dash for my backup camera and radio work only intermittently ever since he replaced my battery. Also he bent the screw mount that the battery attaches to as well as lost the rubber cover that protects the negative battery post. I've called AAA twice today to discuss this, however because I have to work for a living and I couldn't sit on hold for 9 minutes, I hung up. When I called back, finally after being on hold now for 10 minutes, a gentleman listened and said he would transfer me, and then after 3 minutes someone came on but immediately put me back on hold and then I was disconnected! AAA Roadside Assistance has terrible Customer Service!!

I had a terrible blowout just past Barstow and before Ludlow, CA, on highway 40 East. This is only a two lane highway going East. About 1:20 PM in August, about 110 degree heat with my cat, I had a blowout, so I called AAA and was told it would be about 50 minutes. About 10 minutes later, they called me to say it would be now be about 1 1/2 hours but they escalated the call due to the conditions i.e., a 60 yr old woman with her cat stranded in the heat.

I called for roadside assistance due to my car not starting. I was advised 70 minute wait time. Hour and a half later nothing. Called again. 20 minute wait time. 45 minutes later got the car started. Since this was the second time in 2 days (yes the SECOND time) I drove to the dealer. The first time everything was fine. Battery, alternator, starter all fine. Second time battery, alternator and starter all fine. Dealer said I needed a new battery. I called AAA since the battery I had (from AAA) was under warranty. They came to dealer half hour later. Guy was rude and I think under the influence since he could not talk without slurring. He said his test showed the battery was fine so he couldn't replace the battery. I lost it!!! Slammed the hood of the car and drove it around to the front of the dealers again and got the battery replaced. I've been a member for 20 years. Really great customer service. NOT!!!

I have called AAA on July 6, 2018 because my 4 year old boy, my wife and I got stranded with a flat tire in Arizona in the middle of the wilderness on the way to Grand Canyon around 4 am on our way to see the sunrise at Grand Canyon. Unfortunately, there were no humans to be found and thankfully we had cell reception. When I called AAA, they said they will come in 90 minutes. However, they left us there in the heat for 5 hours!!! Didn’t even have the courtesy to call and tell us that they can’t find us. Finally, after 5 hours I called 911 and the Park ranger came and helped us. The worst part was, when the park ranger took us to the tire shop within Grand Canyon, an AAA service truck was in the tire shop which was about 10 minutes from where we were stranded!

I paid $100 in August, 2018 towards a travel package for transportation and lodging within Europe. After receiving the initial draft of an itinerary, I contacted the agent by phone and emailed with questions on the limited one-hour layover time in a country where we would be going through customs, etc. I also had other questions regarding the itinerary. After hearing nothing back from the agent, I made an attempt to talk to another agent resulting in more calls over the past 30 days with a total of 8 phone calls, 3 emails, and 2 voice messages. I have had no return calls or emails in response to my concerns and frustration. The lack of communication and acknowledgment of my calls and concerns is the worst I have ever experienced. I will never use the Tripple AAA Travel service and will relay details of my negative experience to friends and family.

WE are a AAA facility that needed a battery replaced for one of our customers. Told us that he would be there within an hour but that did not happen and Cole's towing service repairman was the most Uncaring and disrespectful person I have ever met. He acted like he owned the place! I would never recommend them.

Big complain! Called at 1:01 PM with a flat tire... after 10 minutes with an agent "Robin" or "Robert" asking me a million questions, at 1:11 he placed the order for service with a bad attitude... at 1:32 PM a truck driver called me that he cannot find me. This agent Robin... gave a complete wrong address. I was at 8000 NW 7 St. He gave: 7 Ave. NE 87 St. I placed many calls to AAA. I was under the scorching Miami Sun. Spoke to a supervisor TAMARA that said she could not do anything. Placed 2 more calls.

AAA has fantastic benefits. Roadside assistance is NOT one of them. They lied to me about my wait time in 91 degree weather. My car overheated and I was stranded on the side of the interstate for an hour waiting on their tow service and then when I Called to check on the 45 min- 1 hour wait time I was promised, they told me I wasn’t given a time and that it was going to be yet ANOTHER HOUR!!! They refused to give my money back for the membership so they Mr only left me stranded in the heat, but they stole my money as far as I’m concerned. Every time I have called them since 2008 (my membership is that old) they have gotten worse and worse and the wait times have been longer and longer. They can’t keep up with the level of membership they have then they don’t need to sell them.

So this is my 2nd time around with AAA. My first was excellent BUT little did I know, they did some SLICK marketing and did some COST saving analysis. SO I broke down and thought I would join them on my cell phone app...which I did...and I paid the annual free (SAME DAY). I next call them to get a tow, I get a person on the other side asking me which AAA I would like to be towed to, I said, "No thank you. I have another place." She then said which place within a 5 mile radius. I said, "HUH? I just paid to be a premier member or whatever." She said, "OH SORRY. There is a 7 DAY GRACE PERIOD BEFORE THAT KICKS in. After the 5 miles you will be charged???" I said, "WHAT??? YOU TOOK MY FUNDS OUT OF MY BANK TODAY!!! Not 7 days from now..."

I have had AAA for 15 years and have had terrible experiences with them so many times I cannot count them. Three hour waits, no tire change, never showing up, etc. The latest, call to cancel the order for future and was told it was processed. Received credit card bill after I was sent an email to confirm cancellation of autopay. This business should be OUT OF BUSINESS! I spend 115 mins (yes hour and a half) on phone trying to get this corrected listening to music and being told no and no. AAA you are terrible and anyone who I come across the rest of my life I will tell them how terrible your business is - forever!

We recently moved and forgot to notify AAA. I didn’t realize that our membership had expired since April. I called to renew my membership but had to verify tons of information that I have forgotten already. It’s like being interrogated for a crime. Finally after an hour of interrogation, I was “allowed” to update my account such as new address and phone numbers. After that I ask a renew notice to be sent as I do not want to give out my credit card or check number on the phone, then I am told I have to go to a AAA office to pay for that. At this point, I simply hanged up. I have not experienced a membership as tedious and frustrating as theirs. So, goodbye AAA. No wonder old customers are leaving you.

An older lady that was insured with AAA forced me onto a curb at 30 mph because she pulled out front of me and across 5 lanes of traffic. When I hit the curb I had substantial damage to the under part of my vehicle. Then she proceeded to drive away because she had absolutely no idea that she even caused me to have an accident. I had to chase this woman a block-and-a-half to her house. It took almost a month for them to finally tell me that she spoke to them and denied anything even happened.

On 9/4/18, I called AAA Mid Atlantic to have them assist me with my dead battery. The operator came after an hour. When he was not able to jump my car, he informed us that he needed to replace my battery. He was not trained or equipped to do this. The operator damaged the positive terminal and also the battery assembly by pulling on the battery. My car had to be towed and the repairs cost me $919 dollars. I submitted a claim. The Claims Rep informed me that it was my fault for the damage because the battery was corroded. After over 20 years as a customer, this is how I am treated by blaming the customer for your operator’s lack of skill. I was promised return calls and emails, but they never did it. I think that a star is generous. Save your money and never give it to AAA. If you do, prepare to open your wallet to pay for the damages that they will do to my car.

I called to get a tow because my car got flooded in Brooksville. I let them know what type of truck I needed and what to bring because my vehicle is lowered. So I wait my hour for the tow. Exactly an hour I get a call from AAA, telling me that they can't tow my vehicle per policy. I called ** and explained they have done it before and the lady proceeded to argue with me. She put me through to a sup. I explained the situation. Explained that they have towed my vehicle before without issue, hell I even took my front bumper off to reduce damage to my vehicle. So he puts the order back in and now I'm still waiting. 3 hours later for a ** flatbed!!! I pay for this service and they suck. I will never renew with them again. Waste of time and money. Useless company, rude staff.

After 16 years as a member of AAA, I am terminating my membership. I moved from Florida last year and immediately updated my address with AAA. I received my renewal notice and after an hour and a half trying to renew online with several calls to AAA support, I finally gave up. All of the support agents were useless, ambivalent and even belligerent because I had not paid dues to the Carolinas only to Club South. Thanks for nothing and thankfully I was able to get a taste of AAA Carolinas support before I wasted my money. Goodbye and good riddance.

I initially called for roadside assistance and the timing was decent. This guy was really nice and professional. They figured out I was going to need a tow. I waited about an 1 1/2 hours for the first tow. The guy who came appeared to be drunk, his eyes were glossy and he was rushing me. He was extremely lazy and told me he couldn't move my car because the way the parking lot was set up so he would end up blocking traffic and didn't want police called. He called for another tow truck. The second go round I waited 3 hours!!! Yes 3 hours, 4 1/2 hours total just for a tow. Customer service (Kristen) was very nice when I kept calling and even she said this was ridiculous that I'd been waiting this long. This company needs to monitor who they are contracting and stop being greedy. If you have local contractors keep them local so they can assist at times like this. I'm ready to cancel my membership. This is so unacceptable.

I did not know my membership was on automatic renewal and just found out. I called to cancel and was expecting a refund on a pro rated basis but the person on the phone says AAA does not issue refunds. I have not used your service this year and see no reason why you can't do this. It's not about the money but principle and good business practice. I am in the car business and if anyone buys a warranty, gap insurance or any other product they can get a refund on the months left on the policy. I will NEVER use AAA again and will make sure I tell others about this.

Last night I was driving and my battery light came on. My car lights were getting dim. I googled the action and it said that my alternator was either bad or the belt broke. I was able to drive to a safe place and park. I checked the belts and they were intact. I then called AAA and a nice lady answered and helped me with a tow. She said that it would be about an hour and a half before someone could get to me. Well, within minutes I received a call from Mr. Mike of First Coast Towing, Inc on Blanding Blvd, Jacksonville, FL. He called to say he was on his way and asked me a few diagnostic questions. He got there and proceeded to check out my car. He verified it wasn't the battery itself. He took really great care with my car. If you are in the Jacksonville area and need service, give Mike a call. Very professional and courteous.

So I’ve been AAA Plus member since 2015. Called 3 weeks ago regarding a blown out tire. 45 min after, the service person shows up and within minutes, replaced my blown out tire with a spare and left. Five minutes into driving on spare tire and about to enter the fwy ramp to get to my mechanic, the car starts to rattle and my spare tire blows out as well!

I needed a tow on 9/5/18 due to my car not starting. I called AAA and they took my information down and said someone would call me. I received a return call from Brittney with McNeil's Triple A Towing company. She informed me that her service techs had 4-5 cars ahead of me and it would be a 3-4 hour wait. I was in the Salt Lake City area, I'm sure there were a lot of tow trucks that AAA could have contacted. But instead of finding out their availability, they sent me to this company who was obviously way over scheduled. I ended up paying $78 dollars out of pocket to get a tow truck to come get my car. And I have a AAA membership. Why?

I really enjoyed being a member of AAA for the longest time but there really seems to be a lack of corporate focus and a huge disengagement from the important. For example myself no longer being a member for over 6 months and still receiving your bills is more than annoying, I don't want to PAY YOU ANYMORE, I AM NOT A MEMBER and this is pretty much legal robbery at this point. If I don't pay your bill there is a serious threat that my credit score will be damaged and you ** in corporate are counting on it aren't ya. Keep shipping bills to anyone on your mailing list in a somewhat deceptive manner and hopefully you will get people to bite and offer cash that they would rather use to pay off student loans or put gas in the tank. I get that you have a business to run but stepping over your neighbor Americans back is pretty annoying guys.

AAA would not tow a friend's car I was driving because the registration was not in my name. They advertise they will tow any car a member is driving but they do not deliver the service promised and paid for.

I am currently stuck on the side of the road. I've called AAA three times for help and all 3 times I've been told they cannot reach a driver and so my 4 year old and I are stranded with no idea when we'll be given the help we paid membership for. When I called and complained about the lack of service I was advised that I should call 911 for assistance instead. Very rude customer service. Why am I a premier member if membership is useless. I would understand if we were in the middle of nowhere, but we are at the edge of a pretty big town. Completely ridiculous. I'm very unhappy with the service. I will not continue paying for services that don't help me when I really need it.

Hello, I would like to inform every one of the service I received on 8/11/2018 approx 0930. I was on the I-5 southbound, towing our 5th wheel RV when we had a blowout on rear driver side of pickup truck. I pulled off to shoulder of freeway, disconnected 5th wheel to change my tire. (figured it would be quicker to do it myself). The blowout caused damage to my truck and electrical receptacle that 5th wheel plugs into. I drove 15 miles to nearest off-ramp in the city of Coalinga. There was one auto repair shop, where the mechanic was attempting to fix wiring on truck. He stated he needed RV to try to figure it out. So off to try to find tires. 45 mile round trip later, I go to pick up 5th wheel on freeway to take back to mechanic.

I have called 10 times and spoke to representatives and supervisors. Told the ONLY person who could issue the credit is the supervisor who approved the credit and that person NEVER calls me back. They try to sell all their other CRAP and can't even do a GOOD job with something so simple.

A friend of mine locked my keys, wallet and phone in my car. After we tried for a hour to open the car door I called AAA, it was 8 PM. After explaining the situation repeatedly (they couldn't understand why I was in West Virginia when I lived in New York even after I explained to them that cars are able to move across state borders) they said they would call me back. Of course, they never called back so I called again and explained everything to them again. No problem, they said, someone will call you back. No one called back so I called a third time and was told no one was willing to come and help me but I could find someone to help and get reimbursed!

At 10:00 PM, my son had a blow out with his tire on a highway in Vancouver Washington, just over the river from Portland, Oregon. He was able to drive it to the shoulder, which happened to be very narrow. It very dark with no street lights. He immediately called AAA and the lady asked if he could drive the car. He informed her "NO" it was not drivable and he needed a TOW TRUCK. He was told it would take 2-3 hours before a tow truck could come. His Dad and I told him to have the car towed to a Tire Center that we've been customers of for several years.

8/28/2018 I called AAA in Tampa to have someone come and jump start my dead battery. The serviceman came in a short time. He was nice and friendly. He carried a large obviously extremely heavy portable jump starter. He struggled to lift the jumper and placed it in the engine compartment of my Toyota FJ Cruiser. I was shocked. I do not even lay a screwdriver in the engine compartment. I said nothing. He jumped the battery and did a battery health test. He said the battery was bad. I told him I cannot buy a battery at this time. He then left. I closed the hood. The hood would not latch. The heavy jumper had bent horizontal the vertical hook that locks down the hood. I bent the hook vertically again and the hood latched when closed.

On Saturday (August 18, 2018). I called AAA regarding my son's Honda Civic which had broken down in Melrose, Massachusetts. We were parked on the street next to a hospital. My wife, my son and myself have AAA +. I called AAA at 5:45 pm. I was told that the truck would be there by 8:25 pm. I told them that I thought that was an inordinate amount of time. They said that this was a range, and they expected the truck sooner. The truck didn't arrive until almost 8:30 pm. When the drivers arrived, I told them that the transmission appeared shot in the car. I based this on the fact that the car would start and rev, but it would not move. I mentioned that the car would initially move but after a few minutes it would stop. The drivers moved the car back and forth on the street, and then opened the hood.

My car broke down on a Sunday night (at my relatives house thankfully). I called AAA for roadside services. I was explaining the situation and the rep HUNG UP ON ME. I called back and was on hold for 45+ minutes. I told the new rep I had been hung up on from the original call and he didn't seem to care. I had to rehash the entire situation and was told that basically nothing could really be done until the AM (okay I get it was a Sunday but they were not helpful at all). Rep assured me that since I had to get home (ended up taking my relatives car) that my brother could meet with the AAA service employee the next day and be "the agent" since I had to drive an hour home so I could go to work the next day.

I needed a tow from Santa Cruz to the Santa Cruz mountains and they told me they could not do it. They claimed it was because highway 17 (the major 4 lane highway connecting Santa Cruz to San Jose) was a dirt road. Never in my life did I think I would lose a battle over a government commuter highway was paved or not. Not to mention I was on the phone with them or waiting for a call from them for over 6 hours before they decided highway 17 was not paved.

We blew out a tire on a busy section of highway. We reported when we called AAA that we were in a dangerous location. 1 hour later an AAA representative showed up, said he had been given the wrong address, and told us it was too dangerous of an area for him to change the tire. He said he would call us a tow truck. Two more hours and three more calls to AAA, we are still sitting on the highway waiting. The representatives are always very apologetic, but can’t seem to assist. We are in a metropolitan area on a Saturday in the middle of the day. It shouldn’t be this difficult. The representative told us they had the wrong address again. :/ Not sure how they can claim world class service!

I have an expensive but worthless family membership that includes my brother. Last night he was driving with a friend to a concert in Philadelphia, a distance of about 150 miles. Both are near 70 years old and the friend has cancer. The concert was to be a pleasant distraction from his problems. Outside of Philadelphia, he experienced brake problems and pulled into a parking lot. Not wanting the friend to miss an event he had looked forward to for months and spent a lot of money on tickets, I called Uber to take them to the concert and AAA to arrange a tow home afterward. This was at about 7:30 p.m. I was told a tow could not be scheduled in advance and to call back when they were at the car.

I called AAA for a battery replacement, showed up in a very timely manner. I am handicapped and walk with a cane and my left arm is useless, but I made it out to the garage and jump started the vehicle let it run for a while and ”I” disconnected the battery. AAA arrived I was in the house with my physical therapist, told him what I did and to put the battery in, knocked on the door and came in. I gave him my membership and credit card plus $10.00, I signed the receipt and he was gone. Upon looking at the receipt I noticed “labor intensive installation”. Bear in mind I’m handicapped and I had no problem accessing the battery, but after calling AAA they were told the guy had trouble accessing the battery!!! “CAN YOU SAY RIP OFF?” I’ll never use AAA again!!!

I have been a loyal customer to AAA for 30 years. I have had my home and car both insured by AAA since 1989. I have had perhaps 3 claims on my home in 30 years. The last claim I made was for water damage and they doubled my yearly premium based on just one claim and increased my deductible from $500 to $2000 though I replaced all the plumbing that could cause any future water damage. That's not the worst part. They just recently gave me 45 days notice that they were cancelling my home insurance policy after 30 years based on new underwriting guidelines that put my home too close to homes in a high fire risk area, though my home is blocks away from any brush.

I purchased auto insurance in April which would have provided coverage until Oct. They canceled my policy 07/30/2018 because they said I owed them $43.15. I had paid them $503.12. When I called 08/20 because I got the cancellation letter. They said that I would have to get a new policy and that it would be 60% more. I have a home insurance policy with them and roadside membership. Now that I know how they treat their customers. I have filed a claim. So Beware!

Called AAA service about changing a tire on my boat trailer to find out that AAA will not change a tire if boat is on trailer even if I have RV plus service. Original rep said it was safety issue and to call a commercial tow company. Called Good Sam road side. They came out changed the tire with regular tow truck and with AAA emblem on the doors. For those that have Boat US with vessel assist, they will do it, for those that have Progressive Insurance on their boat, they will do it. Boaters beware and check with your AAA if they will change a flat tire on your boat trailer with the boat on it!!! I later pressed the safety issue to find out it's their policy not to change tire on a loaded boat trailer!!!

AAA raised our payment by $100 a month. Said it was due to a glitch. They keep removing multi car discount...we have 3 vehicles with them. Also put our son who does not drive and we have proof of that...on our policy. They keep trying things to raise our rates with false reasons and I just don't trust them anymore. They won't correct the amount for this month but say we will get a discount next month. We will have to wait and see I guess.

As I write my wife sits on the side of the road waiting on AAA. She called 45 minutes ago and waited and called again and they say another 45 minutes, I just called and the lady at AAA says 60 minutes with all kinds of excuses. AAA stinks.

I have a truck that I needed towed to a facility to be worked on. It doesn't run. When the guy got there to tow my vehicle, he said they don't tow projects. I told him I needed this towed, it's been out of commission for a while and I have to get it off the property. He charged me $120 for the tow. Mind you I pay for the AAA plus membership every year. I don't have a single tow on my membership yet this year. Whether the truck is a "project" or not, it still has to be towed. This seems very unfair to me. I want a refund of the $120 tow fee.

Service reps are generally wonderful people. Pretty responsive to most of my claims in a "timely" manner. I have a gold membership level. The only complaint I have is that when I initiated my umbrella policy they neglected to send me the bill on the next year. They threatened to cut it off. They have all my correct information but I continue to never get email reminders or the paper bill for my umbrella insurance. I've tried adding the umbrella policy to my digital account but it keeps saying "not found". Information is correct. Yes, I'm doing the process correctly.

I drive an older car that has had more than its share of problems. Yesterday, my brakes failed as I arrived at work, making for an exciting trip down the drive. I made a quick call to AAA and moments later, Dwayne ** arrived, with a smile, a friendly word, and an eager to help attitude. My car was loaded in no time, and was safely delivered to my local shop. Thanks so much, AAA and Dwayne. You made my day so much better!

I am a AAA Plus customer and have been with AAA for 20+ years. The level of service I received recently is ridiculous and extremely disappointing. We waited for a total of SIX HOURS across 2 days for tow service that never arrived. Our service ticket was sent to the wrong dispatch area and we never received any notification from AAA nor the dispatch provider of the extreme delay nor that nobody was coming. We even told AAA we're dangerously on the side of a major freeway, that it was dark out, and large trucks were speeding downhill within a couple feet of us -- and we had children present. This is preposterous. Why we're not notified service never dispatched? Why did nobody contact us about the extreme time delay - esp when we were on dangerous freeway-side? How was ticket incorrectly routed? I am so disappointed at the terrible AAA service, lack of communication, and broken processes. Where is the sense of responsibility!

I called at 6:38 on Saturday night because I had a dead battery. I was told 80 minutes which I thought was outrageous. When I still hadn't heard from anyone at 8:30 I began trying to call. I was on hold each time for quite awhile only to be disconnected. I finally got a text update that someone would be arriving at 9:01. Service technician said he was never called until almost 8:00. AAA informed me they don't provide this service after 7:00 PM any more! Apparently 24 hour roadside assistance is now only 7 am to 7 pm!

We called for a tow truck on 7/12/18 to take my car from our house to the dealership to be worked on. The transmission fluid was drained completely from the car so we could not physically drive it. When the tow truck arrived, the driver was informed of the situation (and even made jokes about how it occurred). There was also a sign taped to the steering wheel stating there was no transmission fluid so the car could not be started. The driver got the car onto the truck (without starting the car) no problems. Between leaving our house and arriving to the dealership, he forgot that he could not start the car (and obviously was not paying attention to the sign right in front of his face). He went to remove the car from his truck and proceeded to start the car, realizing right away what he did. Unfortunately it was too late and the damage was done. My less than 2 year old car now needs a new transmission after being inspected by the dealership.

I am very dissatisfied with Triple A at this moment. I live in the hot Arizona desert and I call Triple A at approximately 6:28 in the morning because my car won't start and I need it to get to work. They said the response time was going to be 30 to 60 minutes and then called back and said a minimum of 70 minutes. I'm sitting in my car sweating, on crutches and about to be late for work and it frustrates me that I'm paying for this service and people could sit out on the side of the road and basically die waiting for somebody to come and assist them.

Saturday July 29th there were 12 adults and 4 dogs returning to Southern California from Tahoe, we had two motorhomes, and an Excursion in our caravan. Marge who is in her late 70s was one of the owners of one of the motorhomes in the caravan, due diligence was completed prior to our vacation and a tune up was completed on the rig that I will be speaking of. Marge has been a Gold cardholder with AAA for 37 years, she has always made her yearly payments of some $200 dollars give or take, she had never had to use the tow service until this day.

Yesterday 07/29/2018 my battery from my truck died on me on the Highway. I have the plus membership with AAA, I called as soon as it happened. I was advised that the roadside assistance was on its way and that it was going to be 30 min or less because the tow truck company was nearby. I received a text message that someone had been dispatched my way. 1 hour passed and nothing. 1 hour and a half and NOTHING. I called AAA to see what the status of my tow truck was. To my surprise, THE TOW TRUCK WAS NEVER SENT!!! THEY CANCELLED THE SERVICE WITHOUT NOTIFYING ME! Mind you I live in Fresno Ca and it was 103 degrees outside, I had never sweat that much in my life.

I had an accident on Tuesday 7/25, on Wednesday 7/26 I dropped my car off at the body shop and Enterprise picked me up. I was given a Ford Fusion hybrid. I drove the car approximately 35 miles to friends place. At 4 pm I got into the car and was driving in 50 mph traffic when a warning message popped up on the dash saying "stop safely now". The vehicle promptly shut off while I was moving, trucks are whizzing by at 50, cars going even faster and I'm stopped in the fast lane. I push the car out of traffic into a driveway, keeping in that I'm 58 years old, I've had a heart attack and 3 back surgeries, and call Enterprise roadside service.

On August 8, 2018 my son's jeep broke down again. He called AAA for towing service, I was apprehensive because the last time we needed towing, a few weeks ago it took many hours. To my surprise we were serviced in less than an hour. It was almost 100 degrees out and Frank the man providing the service had to go through a construction zone to reach us. Am hopeful that this kind of great service will continue.

I walk into an office in Novi, MI and purchased a membership with cash. I believe the guy's name was Scott and there was a lady there named Marylynn who helped Scott process my membership. I signed up for the plus with annual renewal which totalled out to $77 for which I paid cash. I got a receipt which is attached and I left that was on a Thursday. I tried to have my car towed on Friday AFTER the office was close and they told me I had to only tow it 5 miles because I had the basic membership and had to wait until Sunday to tow it further because people cancel their memberships too often after a tow so the policy makes them wait 3 days. No one in the office told me that at all.

Don't ever buy car battery from AAA. They installed the wrong size battery on my car and I requested to have them change it. They kept insisting that it's the right battery and the right amount of cca. They said they would replace it but I would have to pay for it! They did not replace it because I refused to pay. They did not resolve my issue. I bought the right battery on my car from Costco and my car is fine now. AAA said since I took my battery out it voids the warranty! So now I'm stuck with a battery that is no good! Bad customer service! I even had to go out of my way to meet them instead of them coming to me for help because they do tire service Monday through Friday so I had to drive out to meet them! AAA service has gone down! Very dissatisfied!!! I would never recommend them!!!

My car was vandalized last night. The window was broken out. This is fairly simple but you cannot go and park in public with a broken window or everything inside the car will not be there when you come back. Perhaps even the car won’t be there. I reported the claim last night and was told that the system was down but someone would call me at 9 o’clock this morning it’s 10:44 and no one has called. I started trying to call AAA at 8 o’clock only to find out that they are closed On weekends. What? People don’t have wrecks on weekends? You don’t need help on the weekend? I need to know if my rental car coverage applied and there will be no answer till Monday.

My car broke down and required towing to Jackson, Ca. After some four hours of calling back and forth we were told that AAA could not find a driver to tow us 40 miles. We were stranded. It's absurd that I have been paying a large amount of money to receive a 100 mile tow. How can AAA collect the fee and then not provide the service? It shows a complete lack of responsibility for the customer. I will be requesting a letter from AAA that they will provide a 100 mile tow should it occur. Shame on AAA.

Called at 7:25, it’s 10:12 and still no message on when my vehicle will be towed. It’s a good thing I’m not on the side of the road with my child but I still have work in the a.m that requires an early start. I received a call after I called an 1 1/2 after I contacted them for the tow stating they were delayed and I would receive a message around 9:30, it never happened. And what’s up with the 10 min of not speaking to someone when you first call? All set.

I asked AAA to remove my son's name from the card and to refund his amount as he does not live in the country. They were noncommittal and never followed through. I will cancel my automatic renewal and challenge the Visa charge.

After 17 years with AAA in California, I recently moved to Arizona in April. Paid the membership fee 2 months in advance, and filled out the change of address, in turn, received the new member "Plus" card in June. Today July 13th I received a new bill from AAA in AZ indicating payment due twice the amount with notification that membership would lapse without immediate payment due on July 13th. I called the customer service # to inquire why the bill when I had already paid and had received a new card for the year. I was told that once I left CA, and though they are a "National" business, the membership was void, and that AZ would require a new membership fee. I asked if they could simply send my payment for the amount to the AZ office since I had paid 2 months in advance for the year, to which they replied that was impossible, and that a check might be sent to me in 7-10 days once a supervisor could be found on Monday.

4 hours to tow in emergency situation on freeway. Called dispatch and was told approx. 1 hour for tow. Truck came after I honked while he was going by me. He pulled over like he was going to hook up then pulled up about 40 ft. and sat there. After 10 min. I walk to the truck and motioned to roll down window. Driver acted like he couldn't understand then just drove off and didn't come back. How can AAA get away with doing such a crappy job. Anyone on any of these forums get back to me at **. I want to make them pay for all the misery they have caused everyone. They are not a free service and a girl was ** and murdered because of them and they don't have the slightest bit of remorse. The time has come to act.

My car recently would not start after a 12-hour overnight shift. The first AAA truck to come carried batteries but the battery tested good. A second AAA truck came that could tow my car. The response time for both trucks was good. The problem was both men referred me to a AAA repair shop they could take my car to. I trusted that the shop would be a good one since it is associated with AAA. The tow truck driver dropped me at my house and then took the car to a place called Galaxy auto repair in San Antonio Texas. After getting a couple hours of sleep, I looked up this repair shop to look at reviews online. Horrible reviews (2 Star Repair Shop). It turns out the tow truck company that came to help me is in the same place as Galaxy auto repair. I called AAA back and told them I wanted my car taken somewhere else. I found a place close to my house that has good reviews.

My wife & I have been a AAA member for over 30 years and I have often bragged to friends and family what a great service it is. Christmas presents in 2017 for my 3 adult children and spouses was AAA memberships along with my explanation that if you have a cell phone you or your wife never have to worry about being stranded in the middle of nowhere. About 1 month or so later during a snow storm my son slipped off the road in his car. It was at this point that AAA made me into a liar. He called them and they sent out a wrecker. We live in and area where snowstorms are not uncommon.

I called for a jump at 3 pm. I was told it would be an hour then I would get a call from the company that will be coming out. Never got the call. At 5:30. Called back to see what was going on. The lady I spoke to never put the request in. Why do I pay for the service when they do not even put it through that I need help. This is not the first time this has happened. Very disappointed.

My wife and I have been AAA members for over 20 years. Today we had to wait over 3 hours for road service for a flat tire after being told it would be a 4 minute wait. They never called to update us on any delays. Instead, I was calling every half hour, going through the lengthy automated phone system. Who's their competition, I'll go with them next year.

I've been a member for well over 20 years, I've noticed a trend over the past couple years that makes me feel unvalued as a customer so I will not renew my membership. With that said this will be the fourth consecutive year that I have to replace the battery purchased and installed through AAA. Even though I've decided not to renew my membership they should still honor the warranty. They sell cheap batteries and charge you for road service when they die. This is unacceptable and it is misleading to the consumer. I am beyond disappointed.

Having been a AAA Premier Plus member for over 35 yrs. without any problems we thought it was a no-brainer to sign up for their RV coverage when we bought our 27' travel trailer and after being told by the agent that all services provided for our vehicles would also apply to our RV (including the 200 mile tow) we added that coverage. A week ago as we were heading home on Hwy 395 about 5 miles from June Lake area our tow vehicle had a flat tire, no problem, we have AAA so we pulled over and got out to check just as a CHP pulled up behind us as did our sons who we travelled with. As they approached from behind the trailer they commented that we had bigger issues than our vehicle tire because it appeared that one of the trailer tires had blown a bearing seal as there was grease all over the rim. While dismayed we weren't worried because we have AAA RV coverage. The CHP officer called for a tow and was told it would be about an hour.

I am customer with AAA for long time, Got bitter experience with Insurance cost hiked and charged by 120%. There is no communication or confirmation with customer and charged 120% higher than it should be for two months. And when I called for overcharges reason, they are simply said it's because of company policies and renewal offer send to my mailbox which is not true as I do not receive any renewal offer. I explained that I was not received or aggregated for new charges. Both agent and supervisor were not provide any justification after couple of customer calls. I asked them for cancellation immediately and moved to different insurance company with less than what I used to pay before hiked price with AAA. I can say AAA steal my money.

I have been a member of CA Auto club for 42 years - no accidents - no moving violations. I did have a "fender bender" ($1200) - the limit to be dismissed in $1000. As a result - my insurance premium was increased by 28% this year. I don't believe that is why my insurance is being increased - I believe it is because I am turning 80 next year. SHAME, SHAME ON CA AUTO CLUB. 42 years of membership- I am thoroughly appalled by CA Auto - I will cancel my policy as soon as I can register with a new company.

I am new to AAA. My car broke down at work in the parking lot. It was 99 degrees with a 107 degree heat index. My kids were in the car because they came to pick me up from work. They are 18 and 13 yrs of age. I was given a 2 hr wait. I called 3 times and was told at first 45 min, then 15 min twice. Here it is going on 4 hrs, no tow truck, my boys are hot, thirsty and frustrated. Not once did they call to say what happened, not once did they care that I was in the god forsaken GEORGIA heat. Then I'm told 15 more minutes and when I asked where the driver was, he was 30 mins away. This is unsafe and even deadly. The lady told me I have a BASIC plan, therefore there is nothing she can do. Get this, I must still pay the 45.00 tow fee. AAA is an abusive and uncaring company. Do not, do not, do not use them if you can help it.

I've used the service seamlessly for five years and have always been extremely happy. However this last time they completely and entirely let me down when my car broke down on the way to work and I was stranded on the side of the road. Between the automated phone service (a real person used to answer) and finally getting an obviously NOT Colorado-based customer service rep. on the line who could NOT figure out my location despite me calling out every landmark and cross street within a 2 mile radius (the buggy AAA app I was directed to could not detect my phone's GPS either), all in all it took nearly 45 minutes to put in a service call for a tow, then an additional 2.5 hours for the tow to actually arrive. That is horrendous service!

After having been with AAA for more than 10 years, I started to experience a very, very bad service in which an agent quoted me for X then charged me with Y (which is more than X). Even worse, I called and also sent email message more than 10 times within 7 days and I haven't heard anything from her. I then send 2 email message to a generic one, which is policyservices@aaamissouri.com but still the same. I will switch to another insurance who would deserve our business.

I’ve always had AAA since I started driving. I currently have my roadside assistance (AAA plus), renters insurance and auto insurance with them. I’m currently stranded in a different state on one of the hottest day and what do I get from AAA? Your wait time will be 90 minutes! I mean, I’m literally stuck in the heat and that’s what I get for being a plus member. I certainly would not recommend AAA to anyone. I’m reconsidering my auto and rental insurance policies while I wait in the heat right now.

After having been a AAA member for 20 years, with some past experiences being marginally okay, I recently had need for road service. I was in a parking lot with a dead battery. When I called for a jump I was told it would take 2 hours, which was/is unacceptable. I wound up walking to a parts store to get service. Upon calling AAA to cancel my service, which had just renewed June 1, I was told that they did not give "mid-year refunds". What a rip-off this company has become. So, my sincere advice, DO NOT waste your money with AAA.

I purchased an Interstate battery through AAA and had it installed by AAA less than 1 year ago. The battery is dead now. AAA Auto will not honor the warranty because the battery was put into another car. It should not matter. The battery is faulty and should be replaced at no charge to me. No longer will I purchase this brand of battery but also when my renewal to AAA Roadside Service comes up this fall, I will look at other companies instead and no longer renew with AAA Roadside Service.

The automated service is insane. I got stuck on the road and it took me almost 30 mins to get to be ON HOLD for a human because it would keep redirecting me to the main menu. I called from a business not a cell phone and I could barely hear the person in the call center. The rep then got irritated with me because I could not hear him. Incredibly upset with this service. It's always like this.

I was in a parking lot in Princeton using the battery to listen to the radio. I don’t recall how long I had it on, but when I went to start the engine, the battery was dead. I called AAA and they came pretty quickly. The gentleman tested the battery and said it was dead and he would happily replace it for me at that time. Since I already had an appointment for my annual car inspection, I told him that I would wait until the next day. When I went to get my car inspected, I was told there was absolutely nothing wrong with my battery. I have to wonder how many people call for a jump and are sold a new battery unnecessarily. I do not trust AAA anymore.

After suffering a blowout on a highway near Ocala Florida, we called AAA for assistance. We were driving a Ford E350 camper but made the mistake of calling it a RV to the service person. We said we either needed a tow or assistance with replacing the blowout with the spare. We called back again to make sure she knew that it was a normal passenger size tire.

I had a policy with my whole family, 4 people. As I understood anything with wheels was covered. My son could not start his motorcycle and called AAA, they told him, "No coverage here. Call these people," 125.00 later they got him and the MC home. What a shady tow co. They even had a ** girl that was smoking in the front seat. How distasteful. AAA should be ashamed of themselves and who they associate with. I called that day and they told me to read the booklet given to me. So non caring. Needless to say I cancelled my policy.

Before I start telling you my last and final experience with AAA I would like to say that 98% of the time when something makes me angry I get over it two days later and say whatever. However this happened over a month ago and I am still pissed when I think about it and I will NEVER FORGET IT! Anyway let me begin! When I signed up for AAA 5-6 years ago I thought it was a great service and only had to use it a few times and part of the membership is “they will bring you a gallon of gas if you run out of gas” and I thought that was a great... (so I thought!) fast forward years later about one month ago... what started out as a great day for a ride before work??? Turned into a day I will never forget!

We have been loyal AAA subscribers for 16 years. That’s $1600 and we have never used the service. That is $1600 to the bottom line. Pure profit. We have only requested assistance two times during the past 16 years. The operative word being “requested”. We never received promised services upon which legal tender was paid… Hmm. That’s interesting. It reminds me of a Seinfeld episode in which Jerry reserved a rental car and, when he arrived at the airport, the rental car company did not have a car of which to rent… In Jerry’s words, “It’s easy to take a reservation, anyone can take a reservation. The key is to HOLD the reservation.”

I have had four experiences with AAA. Despite my premium membership three times they did not show up and one time they showed up to bring me gasoline then asked me for money and went away returning much later with only half the gas I had paid for. I have paid tow trucks after waiting for AAA in Florida and dangerous situations, I have called friends to save me. Today they didn't show up again. I have called to have my membership money refunded but they will not do that. Why should they? They have the perfect scam. You pay $100 a year and they do nothing. I was a member in Southern California for 30 years and they were great. Don't bother with Jacksonville AAA. Save your money! You will need it to buy gifts for your neighbors or pay for the tow trucks you'll be using when these idiots never show up. And they won't.

I had a AAA car battery less than a year old and AAA would not even test it because I had removed it from my car. I got permission to do so from a AAA agent and when the truck arrived they would not test it because it was not in the car. I explained I had permission to do so but the agent made no note so I was screwed. The battery had an internal short and would not take any charge even from a 40 amp charger. Of course they think I'm an idiot and do not have any knowledge but I even have my own battery tester and load tester. The battery has an internal short. I have a friend to drive me to the airport now, Triple A is mostly a scam. Last year they would not tow my car because it broke at work and I work at an auto dealership. They would not tow it. I am not a member anymore.

Was told I would have to wait up to 3 hours until sufficient towing staff began to filter in. What??? I am on the side of a busy road. Then suggested they could drop me in someone’s parking lot. My reply was, "Will YOU be responsible for my safety??" I pay for this service for years and when you need it you get excuses. Had I had a gun perhaps I would have taken the offer to be dropped in the middle of someone’s gang territory. Bait and switch. They advertise, "We can have someone to you in 30 minutes and get you back on your way." BS!

Car service - I called when my car would not start in the middle of my street and they says I would have to wait around an hour, it’s been two hours and now they say it’s another hour wait. Three hours is not right when you are stranded with children and dogs in your car in 94 degree weather!

I am in Goodyear Arizona. My car had two flat tires and needed a tow to dealership. Not only did the tow truck not show up on time, which was suppose to be an hour and a half. Three and a half hours later he showed up. I will give them that. They towed my car to wrong dealership. I lost a day's pay. They had no idea where my car was for most of the next day. Not sure I will renew.

They had my 73 year old dad wait for roadside service for 6 hours on the side of the road in Ashtabula Ohio. If not for a passing motorist he would of passed out on the side of the road from low blood sugar.

Last Saturday, June 9, 2018 I was stranded with a blowout 16 miles north of Flagstaff, Arizona with four horses, two dogs in extreme heat. The ten ply tire was wrapped around the axle. When I attempted to call AAA they ran me through three membership verifications. I have been a member for over 40 years with annual autopay until I terminated my membership today. They refused to connect me with roadside service because the tire wrapped around the axle wasn’t “covered” by their garbage “ classic” plan.

I have RV plus coverage. Blown radiator, stuck in a little town after dropping my SxS off for recalls. AAA won't cover picking up my trailer because it doesn't have the RV in it... Wth? I got the coverage because they told me anything I pull behind my truck would be covered. Well, apparently that's not the case. Small clause says RV must be on the trailer, yet they will pick up a boat trailer or motorcycle trailer empty, per a supervisors words??? I spoke to about 8 different people, all had different reasons of why my trailer wasn't covered (We don't cover utility trailers, must have living quarters, must be a camper style, etc.). All the people are incompetent! Had my first ticket canceled and didn't know why. Waited 3 hours for nobody to show up. I called the driver, he said they canceled it. Called AAA, the lady canceled the whole ticket when I told her that I was going to leave my trailer and come back for it.

I locked my keys in my trunk while rushing. I was extremely frustrated because I felt like it would take very long to get it opened. However, I was happily surprised when the AAA agent on the phone was extremely nice, helpful, and efficient. She dispatched someone right away. The driver came in under 30 mins and was able to help me in under 5 mins. In a world where customer service is undervalued, it was so nice to deal with people who care, and who understand how to work in timely manner. Smiling at someone and having a friendly attitude mean so much. Even a small problem was considered. Would recommend Triple A to any of my friends. Thank you so much!!!

Customer service is not helpful in providing the reason why my auto insurance went up on my renewal period. The first customer service is ok. Asked me to provide my current mileage in my car but I said, "I will call again to give the current mileage." When I called again, a male CS answered and he is not very helpful in providing the reason why my insurance went up from $143/mo to $172/mo. He just said, "All insurance rates are going up." I have no tickets, I have good driver discount and I have home insurance with Triple A but still, the rates went up. Time to leave Triple A.

Car broke down at 6:30 am. When I called to ask when to expect the tow truck hours later, they put me on hold multiple times. After nearly three hours waiting for the truck, I gave up. Don't waste your time or money on AAA - you'll get stuck sitting on the side of a road somewhere.

Called for issue of being stuck on a muddy part of a road. AAA never showed. Ended up contacting a non AAA service. After being stuck 3 hours, $150 later, sent in a reimbursement form to AAA. Won’t reimburse because we intentionally got stuck. Customer service quote. What am I paying for?

AAA service is ludicrous at best. If you live in a small town, you're going to have at least a 1 to 3 hour wait for assistance. I've had to use them occasionally for the last several years and I'm now looking around for a more reputable service. I had to call for help 5/29/18 for a flat tire. There was nowhere to pull off the road so I had to park right there in the lane. Cars had to go around my car. When I dialed the AAA I had to press too many numbers to get to a real person. If you don't input your 16 or 17 number membership number, you get bumped back. I'm not as fast as some and it took me three attempts to actually reach a real person.

I have never felt so let down and unsupported as a member of a group in my life. My experience was so bad I thought maybe I was being recorded as a joke or something. My car was undrivable in rural Michigan at a camp festival site prior to Memorial Day. No rental cars were available due to the holiday and no mechanics were open either. I was at the site for 3 days until I could get help. I upgraded my membership since I was stuck and it kicked in on the 3 edition day so I could get back home at a better rate due to a need for a tow. Camping out in 100 degrees alone. Finally I call for the fifth time to arrange my rescue and some snarky girl who can't even speak English tells me they don't do "tows" - really? triple AAA? You do - and it was a roadside assistance call.

This is the third time the AAA has failed to help me, a paying member. My car battery needed a jump to tonight as it did two other recent nights. I called AAA road service, encountered laughably long, unacceptable wait times for a tow driver, and poor customer phone service. Three times I used my own battery cables and dangerously flagged down strangers who helped restart my car. ALL BECAUSE THE AAA HAS SADLY DISINTEGRATED TO THE POINT THAT THEY ONLY CARE ABOUT MONEY, NOT HELPING THEIR MEMBERS.

AAA was supposed to send SR22 to the DMV on May 4. We took out a new policy with them and cancelled our old policy the same day. AAA did not submit the SR22 until the 17th of May, causing a lapse in our coverage, and causing DMV to suspend John's driver's license. The agent Shelly and her supervisor were unsupportive, and stated they did everything they were supposed to do. They passed the buck to us and DMV as the problem. This, however, was not the case. DMV stated emphatically that AAA should have sent the SR22 right away, not 13 days later. We are very dissatisfied with the service we received from AAA. This issue was caused by AAA, yet they denied being at fault and refused to help us. So sad.

We were Triple AAA members since 1967. Today, I called them because a part on my car disintegrated in the road and the transmission refused to go into any gear. AAA said they would have someone there within the hour. No one showed up. After calling them back, they then told me they would have someone there in 20 more minutes. No one showed up. I received a few calls indicating that someone would be on their way. I waited, and waited. No one ever showed up. I have the Premier membership too.

The guy who response to my needs the assistant. His name is Thomas. He was very polite and considerate. When I lock my keys in my car, very patient with me and knew what he was doing and came in a timely manner. As a AAA member thru the years this one really stood out. Get more guys like him. Take notice HR department.

AAA FAVORS CRIMINALS OVER THAT OF A LOYAL CUSTOMER OF OVER TWO DECADES. Doss' Towing lied to AAA, stating that he provided me with a jump start when he actually installed a battery, not the one recommended by AAA (he stated that he didn't have that one, but he just happened to have another one that would be just as good, but it cost almost $50 more). He printed out a fake ticker tape with a false serial number and applied a AAA sticker on the battery. The serial number on the battery did not match the one on the ticker tape. I did not realize all of this until April of this year when the battery kept losing its charge.

Was involved in a near fatal accident in Deming N.M. My ruck and trailer for atv's was towed 2 times by AAA to get it to ARIZONA. UNDER RV PREMIER MEMBERSHIP. TRUCK WAS FIXED IN AZ TURBO LET LOOSE IN NM 500 miles away from starting point. Left truck once again flew home. Truck was repaired. Flew out to pick truck up. Nearest air port AZ. Drove 500 miles to get truck and trailer. Departed 500 miles later second turbo let go. Called AAA. Was told, "Your on your own." I fly home have truck and trailer towed home. Fixed it myself. Dented oil pan and pick up tube. Renew membership. Then get told to get lost for 3 years. I have asked why and all I get is, "Our legal dept. said so." No reason or justification after 237 years.

My son's car was towed to a shop with a drop box for keys. The tow truck driver dropped the car off with the keys in the car. When the owner of the shop looked for the keys in the drop box, he couldn't find them. He found the key in the ignition and the glove box rifled through. My son asked if he needed to go to the shop with the driver and was told no. Why would they leave keys in the car when dropping it off???

My daughter had a car accident around 2am. She called AAA and they had NO ONE AVAILABLE TO PROVIDE SERVICE!!! Eventually the police had the car towed. The next morning Triple AAA finally towed the car from the police but in doing so damaged the oil pan under the car. We complained and Triple AAA stated that they would send someone out to review. They did but could not get under the car due to no lift available. They said they would have the car towed and then could determine the damage. They never came back and then sent us a letter stating that they were not responsible for the damage!!! All this without looking at the car. They also refused to pay the ticket that was incurred for the car being on the street while waiting for Triple AAA. Needless to say after many years we are no longer customers.

I've been an AAA member since 1973 and this is the first time I have been disappointed with their road service. My policy is for cars and trailers which I added at an extra cost because I did not want to be stranded on the road if I had a flat on the trailer. I requested service to change a flat tire on the trailer I was towing. After giving them the information about my 5th Wheel RV I was told that none of their service agents had the equipment to change the tire. This is on a simple two axle trailer that can be lifted with a 3 ton jack. Instead I was offered a tow at a cost of several hundred dollars out of my pocket.

I am a first time AAA policyholder. I was in dire need of Roadside assistance and decided to google some questions about AAA roadside assistance. After several searches, I decided to buy a membership only to find out that Google was misleading about waiving the waiting period. The web search was only for an AAA membership in CA. I contacted the AAA of the Carolinas and was told I had to wait 10 days for the policy to be in effect for Roadside assistance on the Premier policy which is the most expensive policy. It doesn't make any sense to me that the most expensive policy would have the longest waiting period. I am baffled that AAA acts differently state by state with membership terms and conditions. If I was in CA I could have the waiting period waived and or pay a $16.00 fee. The customer service representatives with AAA of the Carolinas would not make any waivers on my behalf.

I have been with AAA for over 10 years. I have my whole family listed with separate cards and it is 5 of us. They said they are not renewing with us because we had 12 service calls, some with towing within a year. If you are paying for a service and you have 5 people listed, then why does it matter. No one wants their car to break down but it happens.

https://youtu.be/Z2BSetcnJH4. What you might not know about this service is that they will change the terms of your membership if you use the service. I was never informed of any limitations to the service calls - not during the service pitch and not via email and not via letter. I find myself in serious need for the service and then I'm told I've met the 4 call limit. The link and this statement sum up my complaint.

I live in Phoenix, Arizona, which has life threatening heat in the summer. One of the worst months for heat is August. Last year, in August, my daughter was driving back home with my ex-wife. when her car broke down. My daughter called AAA for assistance as they were in a location that was not close to any businesses, and it was extremely hot that day. AAA told my daughter they would be there within 20 minutes. After twenty minutes had passed, she called again, and they said they would be there soon. This went on for two hours!! The AAA serviceman finally showed up, unapologetic. They told my daughter 4 different times they would be there shortly, and my daughter and ex were stuck in triple degree heat for two hours!! They towed the car, and the problem was fixed, but I could not believe AAA let my daughter cook in the hot mid-day sun without explanation or apology.

I have been a member of AAA since 1977 and service used to be good, but now there is no local service in Americus, Georgia for AAA towing. After waiting in vehicle for an hour waiting for AAA tow truck to come from an hour away, tow service calls and is still an hour away. Cancelled the call and got local service to tow vehicle 5 miles. The amount I pay for membership would have paid for the local tow truck and then some! Called AAA to cancel membership since it is useless in this area, but they won't cancel membership "midterm." Ridiculous! AAA ought to pay local tow services a decent rate instead of making customers be so inconvenienced waiting for service.

I have been a member of AAA since 1986. All my family members have AAA membership. I have never submitted a claim for anything. There have been years when we never even needed their service for anything. My car was recently involved in an accident. It needed to get towed and the cops refused to allow me to use AAA for the tow service. I, therefore, had to use the tow service that the cops called at the site. I was charged $175 for the tow. I called AAA and asked if they would reimburse for the tow. They said they do reimburse and to send in the original receipt and brief explanation of what happened.

I have been a member since 1986 and I waited for a wrecker for 3 hrs then I got a call from Customer no service saying they called all the towing companies in a 50 mile range and no one was available. Customer advocate read off the computer and once again offered no assistance. I called a wrecker company and they will be out in an hour to tow my van. Now I have to pay and submit the bill to get reimbursed. What a waste of time and even the towing company said there is no AAA service presently for the Gainesville, Ocala or Crystal River areas. No wrecker company wants to work for AAA. I am now going to consider not using their no service at all.

I've been a member of AAA for over fifty years. A recent service call has shaken my confidence in the company and is making me re-assess my decision to continue my AAA membership. On April 19, 2018, my wife was at an appointment in Las Vegas. When she returned to her car the battery was dead. She called AAA and was told that a service vehicle would be there within 45 minutes. This was at 3:59 p.m.

A year ago I called and signed up for what I thought was one year. There were two prices according to the agent on the phone. One for 47 plus and one for 70 plus (I may be a little off). One was better than the other. Fast forward to a month ago and I got a letter that I glanced at that mentioned a couple different prices for renewal 70 and 120. Ok well I was not convinced on rejoining and put it aside. On May 1st my card was charged $120.00. I called and was a little upset but asked why. I was told basically that because I did not respond to the letter I was charged?? I have never heard of such a thing.

This has to be the most inept company in America. If you're considering paying this company for their third world country service then you have more money than common sense. Read the reviews! I will also add this review because I've been dealing with this company for a few years. This morning I had to call then for tow service for my vehicle at my home to be taken to my auto mechanic in my hometown. Simple request, right? Not for AAA who's employees seem to be brain dead robots with lack of training.

My car had a transmission problem. After calling around SF to find someone who could transmission, I called triple AAA to have them tow to the place. Triple AAA then offered to tow to a place that was AAA approved as I would receive a discount, I asked them if they do transmission and they said yes. I was thinking, "Wow this is great, I didn't have to waste all my time calling around."

On the evening of April 22 my daughter was stranded and needed a tow 10 miles from home. She called AAA for service and was told someone would be there within the hour. 3-1/2 hrs later and additional calls she finally gave up and cancelled the service. A mechanic the next day went to the site and repaired the necessary repair. A couple years ago my wife needed a jump. The tow truck employee said she needed a major repair and refused to jump her car and left her stranded. A passing motorist gave her a jump and she was on her way. I have been a AAA+ member for 5 yrs and have given my children AAA memberships as Christmas gifts each year. That has ended. They will get no more of my money.

Contacted triple a (lower case on purpose) because I needed a jump for my dead battery; I was informed that someone would reach me within a half hour. An hour later, I called back and asked if someone was on their way and was informed "they're 13 miles away" - another hour later, still no representative. Luckily, by that time my wife was available and brought my truck to me so that I could handle the issue myself. Very disappointed.

Lewisville, TX 75057. ** and ** are the most crooked guys. When you quit they will lie about something you did and won't give you your last check. It's been over a month. They sent me a text saying that I needed to pay them 1,200 if I wanted my last check and w2 form. I contacted some people. By law they can't do that and I know AAA don't want this kind of publicity over some ** people but I'll keep writing reviews till they pay me...

TOTAL SCAM!! I bought a AAA battery 1 and a half years later it died. Was charged $180.00 for battery service from them and it was their fault. They are only after money. They are now in the homeowners, life insurance and credit card business. Only interested in $$$$. BEWARE. Don't buy a AAA car battery. It's a scam.

Is the second time you I trying to use the service. The first time they never show to change my tire. They left me stranded. The second time they took 2 hours before they showed. I won’t recommend AAA for this kind of service but they make sure they take my money on time when it comes to renew my service.

I am a platinum AAA member and almost ten months since I initially contacted the AAA Battery roadside mobile service for my vehicle. I have yet to be reimbursed $148.40 like they had promised me via email in July 2017! I have followed up with member relations dept. so many times via email and by phone trying to get this resolved. It’s ridiculous! The agents have lied to me so many times regarding the check that is owed to me. I have to get assistance from the internet, consumer/ social media! I feel that My complaint is an example of unacceptable customer service from a business to the public and it needs to be remedied ASAP! Please contact me if you have questions! Thank you very much For your time and I look forward to hearing from you soon.

Very horrible emergency roadside assistance. I had AAA for several years myself. If anyone is looking for quality roadside assistance I highly recommend MCA **. They offer much more benefits and services unlimited towing etc. And they are cheaper...

Last two AAA providers that was used was not legal or insured to haul or operated in the state of Wisconsin. Finish Line Towing LLC DOT 3054216 Operating Status: NOT AUTHORIZED. Please refer to the DOT official website. https://safer.fmcsa.dot.gov/query.asp Finish Line Towing LLC website also says they are an AAA provider. www.flt-wi.com

TRIPLE A SHOULD CHANGE ITS NAME TO - ASININE ARROGANT ** but then we are pretty stupid for renewing with them this year after we were stuck on top of mountain in NJ called CRATER LAKE and their crew refused to come help us when our car that got stuck. If it had not been for friends of ours at the lake that day that helped us with the car we would probably still be there. Last night, 4/11/18 our Ford Mustang shut down because a wire was loose in our dashboard and Ford's safety feature kicked in and the car was dead. This happened at 5 pm and at 7 pm a young man of 18 with a large flatbed truck turned up when ordered by Triple A.

After waiting 1 1/2 hours for the battery expert to jump my 2-year-old battery which is from AAA and was to be warrantied the expert said to consider replacement but have to charge all night to see if it is bad. Only 100% bad get replaced. Mine has 56 CCA out of 650 CCA.

I have had AAA for 20 years and never had an issue. When replacing my battery, the 'contracted' agent did not reassembly my car properly causing damage to my windshield wiper mechanism. I called AAA claims; they came out; then called the 3rd party; the 3rd party denied causing any damage so AAA sided with them. I tried bumping this up the ladder with AAA but no one knew who AAA's claims agent reported to. I contacted the 3rd party. Opening up my hood for a look, the shop found other components lying in the well of my hood; but of course, it wasn't their guy that left them there!!! I had no alternative but to pay for the part they broke ($150) but saved a little since installation was on them (AAA's diagnosis was wrong; the part they claimed failed due to age was not the issue).