AAA Reviews

In 2014, we decided to get AAA due to age of our vehicles and never knowing when something might arise that we would need a tow. Lo and behold during a snow storm in early 2015, our minivan was stuck. We called AAA for a tow. They refused saying if we were stuck, they may get stuck and therefore would NOT send someone out. I told them I highly doubt that a towing vehicle, with its weight, would get stuck in a few inches of snow, as our AWD SUV was just fine. We ended up having to use our SUV (without a tow hitch) to pull the van out of the stuck spot. While on the phone and telling them how disappointed we were in their response they needed to go ahead and cancel our service as obviously it was doing us no good. Fast forward to today.

Called AAA. They said we are in dangerous spot, would make our roadside call a priority. An hour later I called them back. They put me through to another AAA office and they said “We are backed up but will be there soon.” Another hour of waiting on side freeway in hot sun called again. The dispatcher said "Well we will get there when we can." Tow guy said he passed us a few times but just received call. It's been over 3 hours no one has come to help? Called again. They gave us more runaround... still don't know if anyone is coming.

I am extremely disappointed in your "service". I phoned on October 1st at 11:45 AM to ask for someone to come out and jump start my battery. I was initially told it would be 1 hour. After 11/2 hours, I phoned again, was placed on hold, and finally told that the towing company (METRO) was running late and would be at my residence in 30 minutes. After waiting another 45-60 minutes, I phoned again and asked to speak to a supervisor. I was told that the towing company (METRO) would be at my home "soon" (car was in my garage). Finally, at 4:00 PM, I receive a call from a METRO driver, who was VERY rude, telling me he'd be there soon.

Called October 1 SPECIFICALLY asked for a tow truck. Customer service began asking questions and then insisted I tell her the sound the car makes when it would not stop. I said I do not know. I said this like 5 times. I said "just send the tow. All I need is a tow and I will pay the extra charge." I get a call from a SERVICE CAR not a tow truck. I got someone to help and they started the car so I call AAA to tell them I do not need them but I also. Then I call and ask for supervisor. This person named Randy comes and begins to argue with me that a service would helped since the car started.

AAA is blatantly a rip-off when it comes to battery replacement! Our battery was less than one year old when it died. They came out to test it, jump started the car and left. We drove the car for about an hour thinking it should charge it back up enough to take it in for charging as they had suggested. Charging system was fine they said. Their meter read that it had 495 CCA. Next day I could not even jump it. I could have taken it in (if I could have jumped it) but thought about the possibility that the next day it would not start... I cannot afford to be without this car!

4.30 pm yesterday I called AAA due to a flat tire and I couldn't remove the bolts to change it, The 1st operator took my location which was Queens Blvd between 55 ave and 55rd, he took my cell number 2 times as he read it back wrong the 1st time, "help will be there in 50 mins at the latest". He said. 5.40 pm. I call again, 2nd operator tells me that they cancelled it because I didn't give them an exact address and that I wasn't answering my phone, He said it would be at least another hour to wait and it was my fault for not picking up the phone and not telling them the exact address of where I was parked. 6.00pm I call 3rd operator and ask "what cell number do you have for me?", it was the wrong number, so operator #2 didn't even bother to check if they had the right number, just laid all blame on me, I was then told help will be there in 30 mins.

Triple A is a joke. Yesterday 9/22/16 I called AAA for roadside assistance. My ignition was broke. So I told them I need a dolly truck because that's what I needed a week before with same problem. They say "Ok it will be a hour wait and you have to say with car until they get there." First guy comes, rude attitude and don't take car cause owner isn't there to sign waiver. Then we call back. They tell me it's $119 to tow 22 miles to my house. That is only like 18 miles but whatever. Then $95 to tow to shop where I purchased car from. It's 6 miles from where I broke down at. Me my sister and customer service rep all using Google maps. We get 6.1 to 7.5 miles. He gets 13 miles. "What. Hell no. Get manager." Manager says he know miles are showing up wrong but there's nothing he can do about it but send someone out then the tower can calculate miles.

License renewal - my experience was horrible. AAA members were given priority but when other people came in AFTER me I protested that I was next since the newest entries were not AAA members. NEVER AGAIN. Go to your local DMV. At least they are honest!!!

For some reason the app won't allow me to choose my account. When I try to go to the website on my PC it won't load at all. So I called the after-hours automated line to make a payment but it only gives me the option to use my checking account. Folks I have a feeling AAA is showing signs of financial problems. Is it just me or did everyone that had 100 deductible got kicked down to 250 deductible? They are losing me fast. I have 2 cars, earthquake insurance, renter's insurance, and Premier Roadside. For the cost of insurance this crap shouldn't happen. I even referred my brother 8 months ago and I was to get a pair of movie tickets. I still had not received them so I called and they said, "Sorry, it's only 1 movie ticket." I will be going in the office tomorrow and tell them what has happened, and go to GEICO. Has this happen to anyone else?

I recently switched to AAA Auto thinking it was cheaper than paying for tow service through my insurance company. It was cheaper but when I actually needed them the wait for a tow was ridiculous. On Sept 12 I had a flat tire coming out of the gym and when I called them they quoted me a time frame of 2:39 pm, I called it in at 1:39 pm. I thought an hour was long but whatever. 20 minutes later I get a call saying the original company they dispatched was not able to assist so they would dispatch another tow company. The time frame now is 3 pm.

My tire went flat coming home from work. I had a spare but for some reason it would not fit even though it came with the car. I called AAA and told them my situation. After hanging up with them I noticed the text they sent me for tracking. It had me in a totally different part of town. I told them, "I am between city X and city Y on highway XX." Simple, I'd think, but they got it totally wrong. Then after calling them back and telling them they had the wrong location they said "OK, we'll fix it." Then I didn't hear back from them so I didn't know if they were coming or not. All I needed was a spare that fit or a tire plug, they insisted on a tow even though I was 9 miles out of my 3 mile tow range. That would be 36 dollar by the way. $4/mile!!

On or about August 11, 2016 I contacted Triple A Portland, Oregon to make arrangements for 3-day excursion from the central Oregon Coast to Salinas, California and back. My needs were specific. A SUV that could accommodate a king size latex mattress, and hotel reservations. Stephanie, researched the dimensions of several vehicles, recommended and booked the vehicle, then emailed trip tik maps to me, and helped me to assess where I would be staying and looked for hotel rooms. Stephanie looked at the reviews of the hotels before she recommended anything.

I moved from Nevada to California, renewed my membership through phone with the California code, and paid of course. The guy who helped me made a mistake and charged me like I lived in Nevada (which is a higher price) and sent me cards with Nevada's code. I called again and the second person who helped me told me to "cancel your Nevada membership" (which I did). "We will refund your money, and pay for the California membership", which I did. That was two months ago, I'm still waiting for the refund! Called twice again, and the assure me they will refund it, again they never have. So as of now I paid twice! So disappointed. I will write a complaint in BBB page.

Phoned Triple AAA 11 o'clock p. m, was informed not to expect anyone until 1:50 a.m. which is 2 hours and 50 minutes later. AAA, what a joke. I am stranded in an area I know nothing about. I have had guys circle my car because I am a female in here alone. To be sitting in a dark empty parking lot until 2 o'clock in the morning is unheard of and I am terrified. It is now 1:28 am, I am on pins and EXHAUSTED. AAA has really gone to the dogs. AAA is now a joke!!!

Called AAA because my truck wouldn't start. I called NC where I created the membership. I gave the guy all the info. He then afterwards say he needs to transfer me to TX since I am there. Why waste my time. I get another guy who ask the same questions. I tell him I am going to car toys. He says car toys doesn't fix cars. I can't tow it there... I was like what. Then he goes reciting some **. Then I tell him I have a breathalyzer on my truck and they are going to fix it. He then authorizes the tow but I have never been refused because of location... The first guy asked me all the same questions and didn't have an issue. What a waste of time.

I have been a AAA member since 1964. I am 70 years of age. The last time I experienced a breakdown was in 2013, middle of summer when it was 90 degrees. I have two children. I had to wait nearly 3 hours before a tow truck arrived. Even then they could not take my children so we had to arrange separately for them to get home. AAA only has a limited number of contracted providers per geographic locality. They have some backup providers. If all their contracted providers and backups are busy, you must wait until they can get to you; no matter how long that might take. AAA is too cheap to call non-contracted providers to assist you no matter what the circumstances. I expect more out of an auto club for which I pay this kind of money.

If I could give no stars I would. 8/27/16 We call at 9 am in the morning because we lock the key in the car while it was still running, was told 30 min. Hours late and MANY calls someone finally shows up at 2:03 pm (mind you the car was running the whole time) the person that came out told us he was a subcontractor for AAA and that the company was just bought by someone and they are trying to save money and have the AAA guys do all the work so they don't have to pay subcontractors. ** it took the guy less than 15 min. to get in the car, thank god we were not on the side of the road or even had our kids with us. Stop trying to save money and take care of your customers.

We belong to AAA auto services club. Today IN YOUR SERVICE AREA needed a tow, only HALF mile away, to a car shop. THE TOW TRUCK NEVER CAME!! Talk about unprofessional, undependable, pathetic service. AAA left us stranded, alone, confused in a construction zone, in middle of traffic hour, near an emergency hospital! Your services are a parody! CALLED YOU every half hr! No tow truck came for 2 and HALF HOURS! Until a RANDOM truck driver CAME to US and helped US! A RANDOM STRANGER rescued us! Random! A stranger! No thanks to AAA! So you know what, yeah we left, hope your dumb tow truck came later, we were out of there. Your tow truck NEVER came, 3 people specified exactly where we were, no one called us, we kept calling you. Parody!

I purchased the best AAA offered. I called once for a jump. They explained policies for 45 min until my phone died. The next day I asked for a refund. They explained policies for another 30 min. I got nothing for my $138.00. AAA was great in the 80s but now they are just a rip off. My insurance company sent someone right out. Check your other policies. Call your agent for roadside coverage. DO NOT BUY AAA!!! They might leave you stranded the same way they did me.

So after dealing with AAA roadside on this issue since 07/15/2016 and a total of 8 service calls; I have come to a decision that I should reach out to BBB and have it resolved that route. I have spoken to several Reps and Supervisors at the call center who just keep saying they understand but don't want to resolve the issue. All I want at this point is a replacement or refund for the battery. All transactions happened in 2016.

Upon referral of a friend who's a AAA member for over 20 years I got AAA Plus membership last year. On 21st of February I was travelling south bound on I-95 when I was close to Winch Rd intersection of I-95 in Maryland I realized my vehicle's lug nut was open so I pulled over right underneath Winch Road bridge on I-95 south bound I believe the town name is Port Deposit MD. I came out of my car suddenly and I didn't realize I locked my car key in the ignition with the running engine. I called AAA around 11:32 PM explained my problem that I need my tire to be fixed plus I'm locked out. I was provided reference number ** for my call. After a while I called again to check the status of my call I was told ROADSIDE SOLUTIONS ELKTON, MD. dispatched a driver for my help.

Seemed to be a good idea to have road service on our vehicle for travel. I made the mistake of signing up for AAA online in 2014. Discovered after a couple months of being a member that we already had "road service and emergency coverage" thru General Motors extended warranty. Called to cancel our membership for any refund to our Visa card. Unfortunately failed to follow up on that only to discover that we had automatic deductions taken out for a further 3 years.

I have been subscribing to AAA Roadside assistance for over 20 years. Recently, I had family visiting us along with small children and we took them out for shopping in Cary Towne Center. While coming out of the mall, we found our car battery had died. I called AAA with my Plus membership number at about 8:00 PM on Saturday August 6th, 2016. They promised to send me a tow truck within one hour. The whole family waited outside until 9 PM and no one showed up. We called again and they said, it could take another 30 to 45 minutes. We found family to be in unsafe condition and had to call one of our friends to come and pick us up. We eventually ended up canceling the service call and managed to take our vehicle next day. But, I lost faith in AAA and they really do NOT appreciate their customers' sensitive needs.

At approximately 7:40 p.m. on Sunday (8/14/16) I called AAA due to a dead battery. The dispatcher advised this wasn't a problem and they would send someone from Affordable Battery by 8:30 p.m. The technician arrived at 8:16 p.m. and was very nice. I mentioned to him, as well as to dispatch, that I had been away for 2 months and my car had not been started during that time. He stated that was no problem, and proceeded to hook up the jumper cables. After a minute (3 or 4 tries) my car started right up. He let it run for a minute, maybe less, and removed one of the cables, at which point my car went completely dead again. I asked what happened, then he reconnected the cable back up to the battery which produced a significant amount of sparks.

Pros: The benefits were great and came in handy when needed. Unfortunately, due to an employee I sadly have to give 2 stars. She truly ruined my views on the professionalism of this company. Sure sucks. Cons: Unfortunately, I received my first (and only) traffic ticket. Super minor violation. My bill went from $100/month to $180/month. I decided to continue service and pay for my mistake because so far I enjoyed the insurance benefits and the CS team.

I accidentally gave the roadside assistance agent my old AAA membership number. He said "Hold on. I'll call member services for you and get your membership number." Once he returned he had the wrong name and person membership number and told me it had expired and I just purchased the membership 2 weeks ago. I then told him "Can you tell me the membership number or name" and he told me "No I cannot give out that information." I was very confused of why he couldn't tell me the name or membership number that came up.

On July 21, 2016: I came in for your assistance with Tags and Title after I moved from out of state to MD. I first called and discussed the service with someone. I also made a query online to be sure I had everything required. I was told no appointment was necessary. When I arrived I was referred to the waiting area for 1/2 hour. There were two Tag & Title people there to provide service. One customer. When I was called, the more senior of the two, a gentleman, called me over. He proceeded to waste my time trying to provide me reasons not to use the service. Cost and the fact that I was going to pay by cash seemed the primary objections. I had the distinct impression he thought this would be too expensive for me. Then he started in on how my papers had to be walked over to the Dept. of Motor Vehicle's office due to the car being a 2010 car. New rules apply to more recent cars. You'd think they did not want the business.

I called Triple A to jump off a battery on an SUV in the garage. The person finally arrived and performed a diagnostic teddy. Everything was fine except the battery needed to be charged. He suggested driving it around since it had been sitting. I sat in the garage for awhile and just let the motor run. After awhile, I backed the SUV out of the garage. The front door was not locked. The house key was in the key chain with the key that operated the SUV. Since the SUV had been running quite awhile, I turned off the car and locked the front door. When I turned it on the car wouldn't start. I got someone to jump it off. Although it had been running again it seemed like it was about to choke down. I didn't want to risk it on the road so I drove it back into the two car garage where another car was sitting with no battery. I turned off the SUV and went to turn down the garage and the SUV was in the garage, but not enough for the sensors.

Last night I experienced a flat tire. We called the service center and was put on hold for 45 minutes. Once they answered we were told there was a problem with our card. We were put on hold then hung up on. Called again. Put on hold for extended period then hung up on. Third time same result. Finally I change the tire myself. I registered my complaint with AAA numerous times the evening of the flat and twice since. No call back or any sign that they give a damn. Very disappointing. If you have AAA thinking you will be rescued quickly if your car breaks down, time to cancel it!

My son had a flat tire at 5:45 am - he has AAA Road Side Assistance. He contacted AAA and they stated that he wasn't covered but yet he had his card. I contacted AAA as I was confused as our membership is valid until 9/15/16. They told me that my membership was in full force but his was not - I asked why as I paid for it. They stated that his was not auto renewal. I said ok but now what are we to do? I have been a AAA customer since 1992 and told her that this was an emergency. She didn't care, wtf is wrong with these companies? HELLO IT WAS AN EMERGENCY... I contacted membership services and cancelled my membership - they didn't even care so AAA you suck...

I had car insurance with AAA. My policy was $147 a month and I never had a problem. I was never in an accident or had a ticket. Once my year mark came and my policy needed to renew, I got a letter saying my renewal would start July 31st and every month I owed $173. So my policy went up $30 a month for no reason. I didn't even ask them why because I found a policy with another company for $115 a month for the same coverage. I heard some companies used low rates to get you in then raise them, it's possible that was the case. But I am glad I never had an accident to deal with them. Just be careful.

I've been a AAA Plus Member since 1992 and haven't had any complaints in the service until I decided to have AAA install a new battery in my vehicle. Since first new battery was installed, I noticed that in about a week's time the battery would completely lose its charge and at that time I would call AAA to come and charge it and check battery. They have done this now three times which on one occasion the battery could be charged but again only lasts a week. So I called them again and this time they claim that something on my vehicle was draining it but they would go ahead and replace it. Again they replaced my dead battery after a week with what they claim to be a brand new battery.

I have requested, on NUMEROUS occasions, for information regarding the credit amount given when cancelling the Accord LX, and to date, has gone on deaf ears. Being a member of AAA for MORE THAN 30 years, and consequently cancelling my membership due to EXTREMELY POOR service, I thought POSSIBLY someone would respond to numerous other emails. When having cancelled the insurance on the HONDA, I was given a total of 3.00 credit... Why??? With the expiration of this insurance, and an accompanying home insurance at the end of the year, I am seriously contemplating the cancellation of both. Why, after being a member for 34 years, I should be treated in this manner.

On two different occasions I've been on hold for longer than 20 minutes, one of which was for a supervisor. I believe they transfer customers to a dead line to hold indefinitely until we decide to hang up. I've been a customer for over five years. They are aware of my vehicle and home address but refuse to tow my vehicle home because I was not with the vehicle. They claim they will need ID. The vehicle is registered to me and my home address has not changed in five years. I really don't see the problem. Do they think that someone with the exact same vehicle as mine is impersonating me and asking to tow their vehicle to my home? Ridiculous! They just lost a customer.

My daughters were traveling through Florida and broke down near Daytona Beach. It was over 95 degrees in the middle of the afternoon. It took almost an hour and a half for the tow truck to get there and he had a female passenger with him. Once he hooked up my daughter's car, he informed them that it was their policy to have them ride in the towed vehicle and not in the cab of the tow truck. Not being from Florida they thought this was normal business practice and they complied.

I've been a AAA Plus member for more than 15 years. Last night my daughter's car broke down on I-75 right before the 217 exit. She called AAA and they said they would be there in 45 minutes. Not only did they not arrive when she called back they said they were "closed" and unable to help her for 3 hours and to call back then. When she called back they said they had no one to help her and no estimate of when she would get help. I called local towing companies and within 10 minutes found several towing companies that could help.

I have had two experiences with AAA roadside assistance: once in North Florida, and once in Northern Alabama. Both times, something happened to my car unexpectedly. Once related to tires/wheels and the other time the alternator. I called and had less than satisfactory treatment. In North Florida, I was told I didn't have the service, even though I had been paying for it for the last 6 months. I had to continue arguing on a dying phone about it, and had to call friends to get assistance with dealing with the situation. All in all, it took 3 and 1/2 hours for someone to show and tow my car.

I call AAA three time and got hang up on all three time. I had blow out on 275 with my baby in the car. The third time I call the lady she told me she can't help me unless I get AAA. I paid 77 dollars. She got all my information then hang up. A man that was driving by help me. AAA never call me back. Poor services.

On 6/25/16 at 11:30 pm my husband called AAA to tow his motorcycle. At 12:30 am they told him that they were having trouble finding a tow company to tow the motorcycle & one that could do a long distance tow. By 2 am still no tow & he was finally told he could call a commercial tow company & AAA "should" reimburse for the tow or he could stay in a hotel & tow it in the morning. He called me at that point.

I called for service at 7:02 pm. Told my car would have wrecker service by 8:05 pm. It is now 10:01 pm and I am still waiting for this tow service. Called AAA. Had to wait 20 minutes on hold for a supervisor to say "do you still want service? We can locate another service to come out." If this was the first time I received this poor service it would of been different story, but in March one of my car broke down on the interstate, my kids were in the car, we were stranded on the interstate from a call to AAA at 11:54 am and the car was finally picked up at after 7:00 pm.

I went in to AAA, travel on Ray Rd in Chandler, AZ and the person that was supposed to help me was rude, angry and loud. I complain online on AAA and they said they apologize but they do not understand what happen. That person that helped me is a good employee. So what does that mean? I am crazy? Tell me you looked into it and reprimanded the person not you do not know what happen. If a customer complains and gives you feedback you should be thankful. An opportunity to fix something. No wonder why American companies are losing business, do not know how to service customers.

My transmission went out in my truck. I called for a tow. They told me they would be here within an hour but that I couldn't have three passengers which included me and my two sons. So I arranged for a ride for my children because I had to stay with the car. That's what I was told. I called again after the hour. They told me another 30 minutes. After the 30 minutes the tow truck showed up with two men in it. No room for me. So now they take my truck and I'm standing here 34 miles from home. I have no ride because I was told I had to stay with the truck. So now I have to walk all the way walking home. These people are a joke. I won't be wasting my time after my year is up. Thanks for nothing.

We had AAA Roadside Assistance change batteries in both our cars in the past 2 years. Both batteries went bad in the same week. My husband's battery read as bad and AAA replaced it. My battery read as ok, so AAA said something in my car was draining.

Similar to another recent reviewer in Tampa, FL, I encountered an issue with my just under 2 year old AAA battery. My car began experiencing problems holding a charge and got progressively worse over a 4-day period. On the final day (5/26/2016), I was able to get the car started after some difficulty and called AAA battery service expecting them to run a test showing it was faulty. It "passed" the basic test and the tech was not able to override the testing tool to force it to run a full second-level test.

Our car broke down and we promptly called AAA. The person assisting had obvious problems with comprehension and spelling. After 30 minutes, my husband was told that the car would be towed but we would have to wait 40 minutes. We contacted AAA 4 times and each time they said it would be another 30 minutes. A towing company called to ask what type of car he would have to tow. He did not have the details because the job had been farmed out to him by the official company that AAA deals with in Milwaukee.

I went to the Redlands AAA office yesterday to renew my car license. The whole atmosphere was cold and hostile. The people who work there were not happy. They were even rude to customers. When I moved to SoCal a year ago, the business was warm and friendly. What happened??? I am considering leaving AAA.

On Father's Day, I broke down approx 10 miles from 48286 Vicksburg Rd., Salome AZ, Exit 31, going West on Hwy I-10 towards California border to Blythe, CA. I called AAA at 4:30 p.m. The temperature was 118 degrees, I'm 55 years old. I sat there for almost 4 hours. I was approx 40 miles from Blythe CA., and 20 miles from Quartzsite, Az. The tow truck showed up at 8:15 p.m. During that time I saw two tow trucks pass me by, hauling nothing and not one DPS Arizona Highway officer drive by. I've been a AAA customer for over 20 years and by the way my tow cost $198.00.

Locked my keys in my car and Cody out of Indianapolis was great!! Thanks so much!!

Purchase a battery for my wife's mini van with the understanding it had a 3 year warranty. The battery is now 2.5 years old and won't hold a charge for more than a day. AAA has been out on 4 different occasions with 4 different people. All tested the battery good but the car has to be jumped to start it. They simply won't replace the battery under warranty because their tester won't show it as being bad. I will go to Walmart this evening and purchase a new battery so my wife does not get stranded again. AAA simply will not honor their warranty!

I rented a car to travel to Lexington, KY. While there, I had to have the car replaced due to mechanical issues. The first wrecker driver tried to convince me that the car was okay to drive. I made him take it anyway. I was far from home and was not taking any chances. The replacement car that was brought to me had expired tags.

I have tried to install their app four times. Every time, I confirm the log-in bugs. It simply does not allow me to log in as a customer. It doesn't ask me for my customer number, it doesn't recognize the e-mail format I type (but alternatively, it may recognize it - it's a random bug), the login feature turns blue and yellow and doesn't allow you to continue and so on. I'm a very experienced computer user, so yes, I know this is a bug. I filed a complaint and got the usual "re-install the app" or "maybe it is your mobile device" (which is ridiculous since my mobile device is one of the most common in the market: a Samsung galaxy S6). I have to take a 15 day business trip alone. A woman driving alone. Should anything happen to me because their service (and I bought a more expensive plan), what do you think I should do?

Took 1-1/2 hours wait time before a tow truck arrived. AAA mid-Atlantic had estimated 20 minutes then text message sent indicating 45 minutes, then no additional information. Had call them 3 times. By the way, I pay an additional fee to AAA to include motorcycle towing! Terrible service! Do not use AAA!

My 16-year-old son's car breaks down. It was miserable that they said it would take an hour to pick his car up but worse that it took almost 3 hours for the tow truck driver to arrive!!! Wayne's Towing in East Petersburg PA, the driver says he just got the message to pick up the car. Don't believe him, don't believe in three As!!! Change continues after 30 years!!! They're ingrates!

Today my neighbors car broke down. She called triple A and they sent a guy out who had NO clue what he was doing. My husband ended up pulling her car with his truck to a safe curb and the guy told her he sent for a tow truck and it would take two hours. After 3 HOURS no call or text. We call them and they said it looks like the guy didn't put in for a tow truck and they apologized and told us we had to wait another 90 mins and that they would try to speed up the process. Since we had already waited so long, it is pouring down rain and me and my husband pulled her car with his truck in the pouring rain because this idiot didn't have a clue what to do and obviously didn't know how to do his job because he didn't put in for a tow truck.

On 5/26/16 in Chico, CA about 5 pm after being AAA member for at least 10 yrs. without needing service I had a flat tire. We called the service center and was put on hold for extended time. Once they answered we were told there was a problem with our card. We were put on hold then hung up on. Called again. Put on hold for extended period then hung up on. Third time same result. Fourth time I was referred to a service that questioned if I thought I was a victim of age abuse? At this point we had the tire almost changed and were assisted by a nice young man who help finish changing the tire. Then on the fifth call we finally got through and were questioned why we had called earlier and not completed call? We get a short curt remark that they were very busy and were sorry. I think this has become a big scam. Don't belong to this BS scam. They are NO GOOD.

Waited 2 hours for just the call back. Called them 6 times. Someone passing by helped me. Today May 25, 2016 in Bayside, NY flat tire. World's worst cancelling and traveler's insurance no better.

I was always pressured with upselling to buy insurance or travel services. I had to fight for basic services. The staff was rude. After 7 years I cancelled. What a WASTE OF MONEY!!!

Decided to have AAA plan our first big family vacation. Opted on a trip to Disney World in Florida. Agreed on a set vacation date with AAA agent, even had the itinerary in my hand 6 months beforehand. Vacation package is supposed to be mailed to you three weeks before departure - ours came two months before departure. When I opened the vacation package I noticed dates were wrong so I called the travel agent at AAA only to discover she had changed our vacation dates without our permission and without telling us... we missed our Disney World vacation!! She tried to blame us but there were so many errors on the new itinerary it was really impossible to place the blame on us. For example, she had put us on vacation for almost an entire month! They had to reschedule our vacation for a later time and so many things still went wrong.

My nightmare began on May 10, 2016 at approximately 9 pm when I contacted AAA for a jump. Between AAA and Rescue Professionals I'm appalled at the lack of service I have experienced. I placed a call to get the battery jumped on a 1999 Lexus RX300. I drove from Birmingham, Al in my 2007 Lexus GS350 to pick up the RX from my niece who I bought it from and I am scheduled to work here this week. My daughter was going to drive the RX back to Birmingham. The AAA contract Tow service, Rescue Professionals, were dispatched by AAA Roadside Assistance. The guy who arrived could not fit his truck into the parking garage (I advised rep it was in a parking garage). He brought a jump box that did not jump the RX so he went back to his vehicle to charge it more, took him about 15 min or so.

On May 11, 2016 I experienced a flat tire. I contacted AAA and for 2 hrs. and 15 minutes I got several promises that their truck (AM/PM Towing Inc of Boulder City) was "only 2 miles away"... Since I was on a 4 lane only 5 minutes from two major cities in Nevada and easy to find I was amazed in their inability to get someone out to me. As nightfall came and the situation became dangerous I was lucky to have a State HWY Patrol stop and provide headlights so that I could change the tire myself. I registered my complaint with AAA numerous times the evening of the flat and twice since. No call back or any sign that they give a damn. Very disappointing. (Good thing for AAA that it was not my wife stuck out there.)

My back left tire popped yesterday 5/12/2016. I called to get a member out to fix it. He came in the allotted time that I was told. Very kind. After he had left the spare tire popped again (it was old, not his fault), so I called today 5/13/2016 to get it towed and Jeff came in the allotted time I was told, was super helpful, understanding, and professional. Took me where I need to go and I would recommend them to anyone.

Working in the medical field, I encounter a lot of people during hard times of adversity and I try to display my best skills medically but also emotionally and supportively during times of stress. I have used AAA service for years now but they just keep getting better. Adam responded to me today when I locked my keys in the car during my lunch break at work. He not only arrived earlier than the specified time, but also brought my keys to my work for me as I needed to see patients at a certain time at the doctor's office I work at requiring him to drive twice as much . He was extremely respectful and you could hear a voice or genuine concern when he spoke to you and wanted to help. No complaints, no questions asked.

I requested a tow at 5:00 pm this Saturday 5-7-16. The woman who answered the phone told me the tow would be there in 1.5 hours at the latest. 1 hour later they called again to ask me for the same information I had previously given them which was that I could not shift gears so I could not put my car in neutral... then it was 7:30 pm and still no tow.

It's the worst insurance company in the history of USA... really bad customer service, bad insurance, not helpful, make appointment but not show up, take them forever to give estimate, won't answer your calls. There is a lot more to say. I will never recommend this insurance to anyone. ** it.

We had a horrible experience with AAA booking our vacation. Took us way out of our way with long layover on fights. Then put us up at a horrible place. The travel agent talked us out of going to Cancun and said to go to Cozumel after we told her we did not want rocky beaches. The beach had rocks everywhere and water smelled like sewer. I would NOT recommend them for travel.

I attempted to get a truck that I purchased eighty miles away to my home so that I could get it repaired locally. After waiting over three and one half hours, I was told it wasn't in their policy to tow vehicles registered as non op without a one day moving pass. It was too late to get one, and I had to figure out how to get back home. Two days later, I got the moving permit. I called again for a tow and was told that two people from AAA misinformed me and they still weren't able to tow my vehicle.

I would like to give a round of applause to AAA roadside assistance company. It must be delightful to have them as a reputable company since the tow truck drivers' poor judgment made them become the biggest morons in the entire nation. They've refused to tow my vehicle because they've falsely claimed my vehicle was modified. Why would I want to modify a daily driver vehicle? Modify to a certain extent is acceptable since Advance Auto Parts/Pep Boys/O' Reilly's also sells brand new, cost effective aftermarket parts that are equivalent to original manufacturer's parts. That's like stating, "I'm sorry, we're unable to tow your vehicle because it has tinted windows." "I'm sorry, we're unable to tow your vehicle because it has an Optima battery." Uh... yeah. Okay! Have they ever owned my vehicle? If not, they do not have the right to judge whether if the vehicle is able to be towed or not... Perhaps, discrimination plays a big role in our society today.

The last 3 years I had Triple A, I've had to call to get our membership cards repeatedly. Today I called and ask only to speak with manager. I told him I thought it was ** that I had to get someone to do their job by simply sending myself and family out membership cards for the last 3 years. He was offended by word ** and would not talk to me. I was not screaming nor speaking loudly, it was just a true statement. I've read several people have this same problem. So how do I get someone from Triple A to do their job and send me cards?

AAA is the worst company I ever had to deal with. I've been waiting on a tow truck now for 4 hours. Standing out here in this Miami sun is no joke. I will be canceling my membership as of today!!! Unfortunately I was forced to put one star.

My husband and I have had Plus/Premier AAA service for over 31 years and when our daughter started driving we added her to the policy. We never really had to use them much except for a few tows with my Suburban which seemed to go alright. My daughter got stuck down in Orlando a couple of weeks ago and she called us. My husband who was a mechanic for 30+ years, thought it was the battery or a belt came off. We told her to call AAA to come and check the battery and belts as the car didn't start. When the assistance arrived he checked the battery and said it was bad. She asked him to see if the belts were okay and he said yes. He proceeded sell her a battery which she would have bought but he didn't have the right one. He charged it up and said she could drive to the nearest Wal-Mart to buy one. He hadn't left the parking lot yet and she tried to drive it but it just died.

As a premier member of AAA, I am supposed to receive good service on the road, Mayo of City towing of Merced, CA came after waiting more than 45 minutes, the guy showed up, did not even offer me a water! This is required and a must when you're out stranded on the road in the heat. I specifically asked for a truck with air to fill a tire that was flat, A truck showed up and when he got there asked me for my AAA card. I gave it to him and told him I had a flat tire and the spare was low on air and all I needed was to get my tire aired up. He said he did not have air. He said he was very busy. He told me he could tow me and he also wanted to pick up another customer and tow them on the back of his truck and have us ride together since I lived in Los Banos and they were going to the same area.

1.0-star rating, 4/2/2016. On May 2014 I bought a membership for AAA and I never needed to use it until last Monday. I had two flat tires. The first tow truck arrived one hour later after I requested the service at 9 pm. The guy told me I have to move my car by myself and sign a paper explaining I was doing to my own risk because one flat was completely on the ground. I thought he could change that flat tire by my spare, but for that request I needed a new request to AAA. I agreed to open a new request, but he said he will not change my flat tire and he left the place.

I just had the worst experience ever with a AAA company in Castro Valley. I ran out of gas while with my small child because my gas gauge is not accurate. I was told that someone would be on their way in no longer than 45 min. I waited and called when it had been 45 min. I called again to ask what was going on because I hadn't even received any call or message letting me know when someone would be here. I told them my small child was with me & that we needed to use a bathroom immediately, but they said there was nothing they could do. They told me the guy who was supposed to come help me was running 25 min behind & that he was having "trouble" installing a battery. They know how to install batteries. Someone wasn't doing their job.

I've been a member with AAA since 1998. Since I used all my towing up they canceled my membership. What's the point of even having AAA if you can't use your benefits cause when you do they cancel you. So disappointed in this company. Makes no sense.

I called an open auto policy with AAA.com and canceled with AAA.com within 8 days in the policy. I requested for refund and more than a month no reply. I called the credit card company to dispute the charge. After six months, I started receiving harassing calls from AAA.com for cancelling fee of $85 of the cancelled policy. When I opened the policy with AAA.com I specifically asked for a cancellation fee, I was told as no fee. Then AAA.com try to fake a policy to send to me to validating that fee. That document does not even shows anywhere for cancellation fee. When I asked AAA.com then, the manager cut and paste a policy saying fee in the email to validate this fee. Now, AAA.com not only charged this from me but also damaged my credit history for this fee. I never had such an experience with any other insurance company as AAA.com in the past.

I had always been impressed with AAA having been a member since 2002. However, my experience with this office in Tucson leaves a great deal to be desired. I came in to get an international driver's license and I was ignored by the person at the member concierge, Judy, while she counted change out of a register drawer for nearly 10+ minutes. No acknowledgement whatsoever, we were standing maybe 3 feet apart from each other. Then, when she finished what she was doing, she was gruff and unpleasant. Meanwhile in the office, another employee was yelling and bragging about how he had sold a bunch of trips, basically hooting and high five-ing everyone, the type of behavior one would rather not see as a customer who might have purchased anything from him.

On Nov.15, 2015 I was a victim of a collision in which the fully insured member of AAA was intoxicated. I waited for police assistance for over hour and half mind you the station is less than ten minutes away wondering. The driver was white male fairly young mid twenties respectful and apologetic admitting fault. I notified both female officers appeared very young same age as insured member of possible intoxication. They asked if I got all his info and were quick to dismiss stating "You're free to go." No driver license or procedure to collect a report seemed a cover up on a some many levels. Next day in person arrive at AAA office Long Beach branch was quickly given a claim adjuster and number. Then mysteriously I was transferred to a Bakersfield office claim adjuster and new claim number. Reason was the insurer had also reported the claim at the exact time doubtful.

Our truck's transmission went out and we called to have AAA tow it to a transmission shop we found online. After it arrived the shop said it was a specialty that his shop wasn't prepared to work on, but would in a week for an additional charge of OVER $1100! Upon finding a shop that could get the truck in right away and HAD the parts in their shop, we called AAA back and they TOLD US WE HAD TO PAY FOR THIS TOW!!! It was 6 miles further and yet they wouldn't tow it - we even have their AAA PLUS membership!! HORRIBLE CUSTOMER SERVICE!! They could have at least towed it and taken off another of our 4 tows!?

It's quite simple. I decided to go from Regular AAA MEMBER TO AAA PLUS MEMBER. FOR 2 REASONS - supposedly you get more respect and 2 I have their AAA BANK OF AMERICA CREDIT CARD. I was promised I would get my new card by Christmas and believe it or not I still haven't got it. Spoken to them 5 times now and same runaround. So now thinking of asking for a refund if not here by March 31, 2016. I am more embarrassed to be a member than to be glad and happy to be a member. SO I sure hope you people get your AAA plus card because they got paid but I still got a paper membership. How messed up is that.

In Charlotte, NC after a weeks vacation we came home to a dead battery. Within minutes of us calling AAA, Mark, the man who helped us, showed up. He explained everything he was checking, the things that could have drained the battery, why the battery did drain, and the process as he installed the new one. Although the whole process took about an hour everything was great and we are very appreciative of his services.

I have had AAA Membership for 16 years. When I went to get my car out of winter storage the battery needed jumping. AAA dispatch informed me that they would help me at home, a business or on the side of the road BUT NOT on the lot. AAA Mountainwest said later that I SHOULD have been helped but that was no consolation after being stranded in a cold icy lot, which was indeed a BUSINESS. I cancelled my membership and all insurance coverage with AAA but they have not refunded the membership fee. Local clubs seem to have no supervision...

After waiting over an hour in the cold AAA informed me that the tow truck they called was busy and they had another on the way. It got there about 20 min and eventually jumped me off with my cables. His jump boxes weren't sufficient. I was happy with his efforts. I have had to wait much longer with OnStar so what do you do?

Our battery died and we called AAA for assistance. This was the only time we tried to use the service. After being on hold for 15-20 minutes we were told it would be at least 45 more minutes before assistance would arrive. We were in town not the boondocks. We're switching to a different company with better coverage, cheaper cost and a better rating.

I have had AAA for more than 20 years. While we lived in New England I would say the service was fair/good. We move to Sarasota, FL In 1997. We never had a trouble with local tows. As everyone know the best thing about AAA is the long distance tow. This is the problem. We were traveling home to FL from MA, broke down on HWY20 in Annapolis, MD sat on the side of this extremely busy roadway for 7 hrs. The tow driver showed up with his girlfriend in the truck, no room in the tow truck for my husband. My husband had to ride in the van on top of the tow truck.

I have been a member of Triple A since 2005. I haven't had to use the service very often but have heard great reviews of the service. Last February I needed to use the service because I locked my keys in my car. The customer service was horrible including the supervisor. Go with a roadside assistance company who cares.

I had a car accident in Nov 2015, no fault of mine. AAA paid for my repairs. I had rental car insurance for 30 days and I had to rent car for more than 30 days because my car was not repaired by that time. AAA paid for 30 days and rest I had to pay myself, more than $315.00 though it was not my fault. Now AAA says I have to claim the extra payment for rental car from State Farm who insured the car which hit me from behind. AAA will not help me get the money from State Farm. I called the AAA supervisor in claims department who has not returned my call so far. I have my car, home and Umbrella Insurance with AAA and pay more than $1500 a year to them. I plan to cancel AAA insurance and I will rate them very, very poor in service. Hope people will get this message.

I live in Northern Vermont and don't really expect the level of service I was accustomed to in Connecticut. BUT, I have used this service twice in past 4 years to start my car in cold weather. First time took 4 hours and the AAA driver told me he had to come over from New York state. Since then I moved to St, Johnsbury, VT and I needed a jump this AM, called and was advised 1-1/2 hours which didn't surprise me. I received a call from the driver at 1-1/2 hours later and was told another 45 minutes... Np yet! But, another 1-1/2 later (now 3 hours) I called back and was told 10 minutes.

Twice we got stranded in 2015 once in Tampa very dangerous area and it took AAA over 6 hours to get to my husband. My son went to pick up my husband and waited the rest of the time. 2nd time in Pasco and it took over 10 hours to get to the car. Finally I closed my business, picked up my husband, we left the car and they towed it at 12 midnight.

This is the worst company that should not be trusted at all. Please take my words for it. Based on my own experience, this company is a certified crook! They made a mistake of sending me an incorrect quote, obviously they are all stupid! They did not provide any service to me unless I sign & agree to the new unbelievable quote that they sent me. I am not stupid enough to fall into their trap so I refused to sign it. They told me that the service they provided me was not valid due to incorrect quote. I cancelled my service & dispute the charges they billed my credit card. I fought it. Reported them to BBB. My credit card company refunded all the charges from this crook company so they ended up sending it to collections! See how this crook company works? Give yourself a favor people, ****do not ever, ever trust this company.****

Took two attempts to have my car towed from friend's house. First attempt, took about 3 hours before I had to cancel because the shop I was taking it closed. AAA towing service said they could do the work. No disrespect but my cars are only worked on by people I know. Second attempt, again a rolling delay took about 2 hours before I realized that it again was turning into a rolling delay. I'll leave further feedback if they fail a third time. People on the were pleasant but that's about all they could do considering the contract this work out. I've been a member for over 30 years and used them about 4 or 5 times. The towing was always there within the normal quoted time but it appears AAA has not spent enough time vetting or requiring their contracted towing services to perform to the once high services that had. Beginning to wonder if the service is worth the hassle or cost.

I called AAA a few days ago and talked to a sales agent to get an auto policy quote for my vehicle. She asked me personal information including my full name, driver's license number, my driving history, and details of my vehicle. At the end of the Q&A session, she appreciated me for being upfront and honest about the incidents on my vehicle. She gave me a quote of $102 monthly premium and clearly told me that this rate has been calculated after accounting for the incidents (all no-fault) I've had on my vehicle in the past. She lured me into purchasing the policy immediately by telling that a delay might cause my rate to increase because of a very recent incident due to an additional driver on my policy which their system could not see at the time.

I have had AAA for four years. Have used it twice after long delays. Currently I am stuck on ice and snow. So I call good ole AAA and was told that I would have to shovel it out that AAA does not tow vehicles out of the snow. I am 63 with a bad back (just had surgery this summer) and just want to warn everyone what a ripoff AAA is. Also they will not refund my $250.00 that I just paid less than two months ago.

On September of 2014 we bought a new battery from AAA, in 2015 the battery start dying every so often. We kept calling for them to come and charge the battery constantly and many times neighbors to help us start the car (VOLVO S40). We had the car checked to see if there was any other issues but there was nothing wrong. For the last week the car wouldn't start every other day. We had neighbors again come and give us a jump so we can go to work, since AAA is taking up to 90 minutes to respond. Last time when the guy from AAA came I requested that he should give us a new battery because this one is defective or refurbished battery that don't work and we need the car for work. He said he will tested and that he is not giving me a new battery just because I requested it.

I've belonged to AAA since 2004. Took my car regularly to the AAA car center in Northern VA until I moved in 2014. Was very happy with service-oriented attitude there and service performance. Now belong to AAA of the Carolinas and have taken my car several times to the Wilmington Oleander Drive location. Initially, service was good. Most recently, took car for oil change and complimentary inspection in early December. Told me I needed power steering fluid (every other mechanic I've spoken to said that's a ripoff), new battery (OK, got a discounted price as I had a 4 year old AAA battery - in future will buy more reliable batteries) and was told a wheel axle was causing the noise I mentioned. Wheel bearings were rated in the "green" zone (good). Did not feel comfortable with the service there and stated I was going to another shop for an estimate. Manager said "Well let me know what they would charge and I'll see what I can do for you."

Called AAA for a lockout in my car before 5:00 am. Was told I was a "priority". Waited for 2 plus hours in the freezing cold weather. After repeatedly calling 4 times and was given the run around - a tow truck finally showed!! I called to voice my compliant and got no result. I am pretty angry and frustrated with AAA, not sure if I'm going continue with service! So much for being a priority!!

While driving home my car experienced odd electrical issues similar to that of an alternator failing. The reason I suspected the alternator is b/c I have been through that repair 3 times before over the last 5 years. So I contacted AAA to arrange a tow for the car. The very nice woman over the phone helped arrange a tow truck. During the conversation she asked if it was ok to have the car towed to a local AAA care center for repairs. There would be a 10% discount on all services. I thought sure why not, it is just the alternator. I knew at the very most they would charge is 600$ and with 10% off I could live with 540$.

I stopped on the side of U.S. 22 in Illinois to sketch the scenery, then backed up to get a better view. My right rear tired backed into a narrow ditch and the left rear tire was in the air. I called roadside assistance and the agent wanted to know what crossroad I was near. I told him there was none nearby. He said he needed a street name in order to call for assistance. I explained I was five or six miles from Elizabeth, Illinois. He said that was not good enough; I needed to give him the name of a crossroad. I became angry as we repeated this conversation for at least five minutes. He said that yelling was not going to help. I hung up. Strangers finally stopped and got me out of the ditch.

Waited for over three hours to get a jump, never got a call or the jump. After waiting for so long, I called a friend to help me out. It was a clear beautiful day Sunday, for three hours there are towns up here in Colorado that are close and could have answered the call. Denver is 100 miles away and is a two-hour drive. I know that could have worked for that time frame and so I called AAA to cancel the call. I have been a loyal paying customer for over 20 years and this is the worst service I have received in that time. I know I have had others but this was the one that took forever and never got a call that they were on the way.

My car would not start so I called the phone number on the AAA card for roadside assistance. The recording that answered said I could use their app. Tried that, it did not work. Went online to place request for assistance and the page that came up said to call the number on the card. Called the number on the card again and was on hold for over an hour. Battery on phone was going out so I called the local AAA office where I was told their entire site was down. The reason I have this service is in case of a need for roadside assistance which was non-existent. How can they offer a service and then not provide it? Why keep a customer on hold for an hour and not tell them their site is down and they are not answering the phones? Now I have been waiting over 2 hours for a tow truck to show up that was recommended by the local AAA office and I have to pay for it up front with the hope that AAA will reimburse me.

This used to be a good company. What has happened to the customer service? I have been a member for 18 years, and today needed assistance being pulled out of a ditch. After the initial call for assistance, I waited half an hour and called back to get any kind of status or update. I was told they still don't have anyone available. I asked if there was any kind of time frame they could give me as I was half in a ditch. They said "no", and that the area I live in doesn't have a lot of trucks available. Are you kidding me? I live by the Virginia Beach Boardwalk, not in the middle of nowhere! The service was incredibly rude. Wrong people working there to assist with people needing roadside help. I was pretty desperate for help and did not like hearing that there was nobody currently available, but they would call me as soon as they found someone...

I've been a AAA customer for years but the past year or two, the quality of service has gone downhill badly. I'm a young female who has been stranded alone. The last two drivers sent by AAA have made creepy, sexually harassing comments. Downright terrifying when you're stuck alone at their mercy. My most recent call, the driver never bothered to contact me (I was waiting somewhere safe, as instructed) so he left. AAA wanted to count that against my membership! Because their driver never showed. Unacceptable. There are too many other services to continuing paying this awful company.

I bought a battery from AAA two years ago and had a warranty for free full replacement for the first 36 months and then prorated replacement for the next 36 months. My battery died and after charging it, it died again (it wouldn't hold a charge very long). AAA came out and refused to replace the battery because I didn't put enough miles on the car in the two years. I put 13,000 but they told me I had to put 14,000 miles on it or the warranty was voided. Nowhere on the warranty did it say that. I signed a contract with them and was supposed to get a free battery but they made up new exclusions that weren't in the original contract. How illegal! Add insult to injury, they charged me $75 trip charge because I'm not a member anymore and they didn't replace the battery. I would never recommend AAA to anyone. They used to be great but not anymore!

I bought several gift memberships. I was inadvertently AUTO billed for the second holiday/year which I would not agree to. I spend hours on the phone trying to get a refund back on my cc. I even drove 30 min. to the office and presented my cc and the rep said would be back on my cc within 10 days. 10 days later, the process had to be started all over again. This time I had to have my sis call and authorize the cancellation of that membership as I did not want again. NOW, I am told it will be ANOTHER 7 BUSINESS days. I would strongly advise not to pay by cc as they will auto bill/rip you off for as long as they can. I have lost money due to the time spent on the phone and driving to a location for NOTHING. I will not be renewing ANY of my memberships. Left a bad taste in my mouth for the level of service they DID NOT perform. Save your money.

Locked my keys in my car while running the engine to warm up vehicle. This occurred at 10:20 in a vacant lot 15 minutes from my house. My wife called AAA and gave directions. There is a AAA towing service in my town, again 15 minutes away. To make matters worse my phone died. I waited until 11:45 and then my wife returned to get me since she had not heard from me. Got the call at 12:12 am that tow truck was on site. Told driver I was in bed. I sure am glad it wasn't freezing out or it was my child sitting alone in a parking lot. 2 hours seems like a very long time to wait on a night when there were no major accidents or bad weather. Maybe 24/7 means within 24 hours. Make sure to have a spare key on hand!! Just like insurance, it's a great thing to have until you have to use it.

I called to have AAA tow my 91 BMW 850 from the mechanic that was fixing my fuel injections. I emphasized that my car was low profile, which would require a flatbed. When I went outside to receive my car, after being alerted by AAA that my car had arrived at my residence, the car was on an old tow truck that was pulling it from the back with the front pointed towards the ground. I drove my car around the block to ensure that the mechanic fixed it and the bottom started to leak fluid from being dragged on the street.

I am done with AAA. I have only used them four times and all within a month. The first time I called to get a jump on a dead battery. When they arrived I was told it was a dead battery and told them to replace it. Next day back out again with a dead battery. Service guy was a jerk and would not replace the battery. I had to spend the entire day trying to get these people to honor the piece of crap battery they sold me. After hours of complaining another service guy came out and replaced it. Now here it is a week later and it's dead again. Here they come again and jumped it. I immediately took it to AutoZone to recharge the battery. AutoZone tried for 30 minutes to charge but system said dead. I called triple A back yet again. They refused to replace it and was extremely hostile. I am left with a dead battery and no AAA. These people are scam artist. I am filing a complaint with the BBB.

I owed AAA $8. I was stranded and needed a tow. I had my sister call to make the payment because I did not have my credit card on me. They wrongly charged her $35.00 for next year's membership fee. It took me 3 phone calls to get this cleared up and finally get a tow, a 46 minute call, a 16 minute call, and a 32 minute call. Finally we had it all figured out. I didn't get a tow until 2 hours and 37 minutes later. It took 1 hour to get home in rush hour traffic and because of the mistake I was 45 minutes late picking my son up from daycare costing me $30.

I am meticulous about maintaining our 3 cars. I've been a AAA member for decades. I was ecstatic to find out that AAA has a battery truck and will come to your house and install a new battery for about the same price as a Sears DieHARD, which I've also used for decades. The AAA battery lasted less than one year. When I called AAA to replace it, they sent the battery truck and the tech told me my car was drawing 5 amps, so clearly something was wrong in the car. The dealer said the test showed a draw since the hood was open and the alarm system was waiting to be activated. AAA came to my dealer, installed a new battery for no charge, and the car works fine. I love AAA, I will keep my membership. I don't trust their batteries and will go back to Sears next time.

I purchased the 100 mile service several years ago to cover such a problem, and I was told it covered motorcycles. Nov. 28 I was stuck on the road with my motorcycle. When I called for service, they would not help me until I agreed to sign up for the RV coverage. I asked for the cost of doing so and also asked to speak to a supervisor. I was told to wait a moment, and they hung up on me. I called back 2 more times and both times they hung up on my as soon as I gave my name.

Go to renew membership and it's raised in price over $50.00. Spend more time trying to explain why than coming to a solution. We're done with AAA. All that is important is to sell, sell, sell.

While travelling back from Atlanta, I hit a rut in the road that caused my run-flat tire to blow. It took about 20 minutes to realize the tire was kaput. We drove to the nearest tire center (Wal-mart) and they informed us they did not carry run-flats. So, I have AAA Premier and it offers 100 miles free towing. We were about 70 miles from home. I called AAA, and was informed I had only Basic Membership. I said "no, you sent a re-instatement form and we sent that back." The customer service rep says, "yes, we re-instated you at basic, not premier." I said, "that's what re-instatement means, putting me back where I was, not Basic." We argued for a while but she would not do anything. So, we had to have the car towed to the nearest Discount Tire ($100). It was also after 6 pm so we had to spend the night ($150) and we had to wait until 3 pm the next day to get the run flat delivered there.

I signed up with AAA back in August. I was told I would get a $40.00 gift certificate to use it at any AAA car care center. After I made several phone calls I was told there is nothing they can do to help. It was a false promise/advertisement.

Used roadside assistance when my car ran out of gas. I was traveling to New Jersey. I got stuck in traffic and that ate up my gas tank. Luckily I called their number and a company truck came by and filled up my car. I was very pleased and I will continue to use AAA.

The 2 times that I used AAA, I was disappointed. The first time I tried using them, I accidentally locked my keys in the trunk. They told me that it would be 45 minutes before anyone would show up. 1.5 hours later, nobody showed up. I called again. This time they told me that the guy got held up and they are not sure how much longer it would be. Finally, the guy who was supposed to show up called me and said it would be another hour before he got there and he does not know why AAA told him an hour. I was at a gas station where luckily a locksmith walked in and opened my trunk for me. I waited for over 2 hours and nobody ever showed up.

I brought my car into a AAA car care center, located at 3801 Oleander Road, Wilmington NC. Thereupon I was informed that I needed an Alternator. The work was done costing me $722.85 and warranted for 12 months or 12,000 miles. Upon returning to Wilmington from Virginia, traveling along I-95, two months and less than a 1000 miles later, the car would not start at a rest stop. I called AAA and they sent out a technician from Oakley & Sons (another AAA affiliate) who put in another Alternator, claiming the one installed in Wilmington was defective, for an additional cost of $425, thus refusing to honor the existing warranty. Thereupon I called the original AAA center in Wilmington and spoke with the manager, Josh, who assured me the problem would be fixed. Now many months (six) later and three follow up calls, all initiated by me, the "run around" continues. I think it is time to find a honest replacement.

Horrible service!!! Shame on AAA for using them. All I can say is shady and unprofessional as hell, but perhaps I'm the wrong race and received inferior service due to my ethnicity! Kristina who answered the phone, when Tristan the armada unprofessional was late, stated was he on speaker phone? She was about to talk crap, because Tristen failed to bring the correct battery so I was waiting a full hour. Then he pulled up in the driveway and Sat for 5 minutes with the radio booming.

I pay for the premium RV service and have a retired shuttle bus I am converting to an RV. When I called for roadside assistance I described the vehicle exactly as it was, a "24' Ford E350 Super Duty Shuttle Bus being converted to an RV". The dispatcher didn't question my description. Simply said "help was on the way". The tow truck showed up an hour and a half later with equipment too small to haul our RV. When the driver called in to AAA and described our vehicle he was told AAA was not authorizing the haul. I had to call AAA to get an explanation. I was told that I didn't have RV plates therefore it's not an RV. I informed the dispatcher that it had no plates as the RV plates hadn't arrived yet. Frankly, she didn't care. AAA was not going to haul my vehicle. I was on my own and ultimately paid $300 to get towed 7 miles.

My name is Olivia ** and my boyfriend is Andrew **. On 11/24/15 we called at 1:45pm. The first woman put in an order and said it would take an hour for a tow truck to get to us. An hour passed by and no phone call or anything. I called back and the second woman said she'd put in a new order because the other one got cancelled. There was no phone call whatsoever to inform us of the cancellation. At this point we have waited over an hour for absolutely nothing. The second woman informs me I can wait on the line to leave a review, which I do. After 20 minutes of waiting on hold, the review portion never came up. I'm so surprised at this point. I hang up and call back a third time. The new woman takes at least 10 minutes to resubmit all of the information.

After only one year, the AAA new battery failed and the AAA technician who arrived refused to honor the alleged three-year warranty, on the grounds that because I had gone north for two months. This was user misuse that cancelled the warranty, this was notwithstanding that then car had started no problem for a month before the battery failed. A Lexus mechanic advised that this was a typical AAA scam since they sell ultra-cheap batteries and then have their contractors falsely invent phony owner misuse excuses.

Imagine that you are driving down a busy interstate at 6 pm on a late autumn evening. You look down at your dash and notice that the battery light is on, then the check engine light starts flashing, then the oil light pops on, all in the matter of about 30 seconds. You pull over to the side of the road and think Now what? I'm a single female on a dark interstate and my car is broke down. "Never fear," you tell yourself, "this is why I have AAA, I will call them and ask them to send a tow truck." So you call AAA they tell you someone will be there within the hour. Ok, that's reasonable enough.

I called AAA because I needed a battery jump. They came (they sent 2 men, really 2 men to jump a car??) with the sole intent of selling me a new battery. All Town Towing walked up with a new battery, no jumper cables, no charger...he came and said "you need a new battery". I insisted I didn't because my battery was only 3 years old, had recently been tested as "good" by Acura, the lights and radio in my car were working, so told him I just needed a jump, he got huffy and went to get his portable charger which he set up and it did not charge (I doubt he actually set it up to charge). And then he said again "you need a new battery". I was livid. I asked him to jump my car with jumper cables. He said he didn't bring any!!

When I had a flat tire in a parking lot. I called the AAA phone line for help. I was told a wait time of one to three minutes. It ended up a fifteen minute hold. I consider this unacceptable.

This is the worse service ever. First there isn't a self service option online to make an insurance payment so I call and then was transferred 2 different times with the hold time of 45 minutes.

I have had a jump start twice this year for two separate cars and both times the service person from AAA said I needed a new battery. The first time I bought a new battery but then I caught on the second time around. The service person said exactly the same thing about my battery, that I had worn it down to 0 and not matter how long I drove the car it would never get back up to 500. I didn't buy the new battery but drove my car and recharged it back up to over 500 in one driving session. I haven't had any issues with the battery since. Buyer Beware... Take the jump and drive your car before buying a new battery... You probably don't need one.

My aim here is to persuade everyone, anyone and all human beings with half a mind to never ever ever use AAA. I waited 3 hours on the side of a busy city street to be towed. The first guy who showed up an hour and a half after the first call said he could not tow my particular truck. The second guy didn't show up for another hour and a half. Right before he came I called another company who showed up in literally 7 minutes. I got my $75 back from AAA and will never use them again. I would be embarrassed to be a part of that company.

The whole reason for starting to get AAA in 2008 was because I was single and didn't have family living around me to help for the "just in case". I've used it 2x before but for my car. Tonight my fiance, who has been on the same account for a while also, needed it to tow the motorcycle after he got a flat on the expressway at 9 pm. When he tried to get a tow truck the dispatcher informed him that our account does not have that option and was UNABLE to get a tow. Ridiculous! When I pay for something it should work! My rep had helped me pick out this coverage in 2010 specifically for the motorcycle coverage. All I want to do is cancel right now. What a waste! I do NOT recommend this service for motorcycles because it does not work! I am waiting for a phone call from my current rep to cancel.

All we needed was a tire change and the dispatcher was an idiot and couldn't communicate that to anyone. We ended up waiting an hour until we gave up and just called a friend. I wouldn't recommend this company to a soul. Don't waste your money.

I received a promotional sign up for AAA Road Side service in the mail. There were 3 options to sign up. 1. Mail application back, 2. Go online. 3. Call us. I chose option 3 because I prefer talking to a person when dealing with $$$ matters. I took the offer, gave the staffer my CC info and signed up 4 family members. However, at the time my husband was out and when he returned he informed we had such coverage with Auto ins. carrier. Not 15 minutes since I did the deal with AAA, I called back to cancel.

I contacted AAA to close my membership since I no longer have a car. I changed my bank acct several weeks ago and they only want to send the refund to my closed bank acct. They would not even try to understand...

Called to have a car towed & was put on hold & then had to have my wife call because acc is in her name & we did not want to pay 35$ extra for a another card. Now the red tape is twice as much trouble so then my wife had to call and go through a bunch of crap. So the Moral of this story is this story this service is not really worth it. I would not buy it if I had it to do over. It really does not cover as much as you think it might so be sure to read the fine print. Signed not happy!!!

The battery was dead in my car for a week. Since we had a busy week and another car to drive, we just used it. I checked prices of batteries - Wal-Mart $148, Advance $160, AAA $129. Kind of a no-brainer. Also, AAA is the only one that will replace free for 3 years, the others are 2. When I called yesterday, they said someone would come within 2 hours. They were here 10 minutes later, checked to make sure it wouldn't charge - I knew that, car is 8 1/2 years old - put in a new battery, and she was gone in 30 minutes. How can you beat that?! I read several reviews online that were unfavorable for their batteries but if they will come to you to replace them, it doesn't matter.

I called the office Friday 10/23 to see if my husband and I could renew our license at this office on Saturday. I was told we could. We were told the hours. When we arrived the next day we approached the receptionist to check in. The young man at the counter had no clue about anything. He knew nothing about what services were offered and had to ask someone across the room everything. He also had no clue about anything I was trying to tell him. He kept saying the next time they were open was Monday even after I told him several times that we travel for business during the week. It was the most irritating experience ever. I would have gotten better answers from talking to the wall. This is how you are greeted? What kind of first impression is this? It tells me I do not want to go to this office again.

AAA Membership for a number of years. Had need to have vehicle towed to a service facility. Vehicle was immobile on a Sunday evening at 7:30 at a convenience store near major traffic artery downtown Orlando. Called AAA. They promptly placed the order request with Elite Towing - AAA indicating that the tow would arrive within an hour, that I needed to remain with vehicle.

Last evening while traveling in daylight, we ran out of gas ten or eleven miles from home on very busy US hwy 1 coming out of Ormond Beach FL. Traffic is about 65 mph. just north of I 95 northbound with two lanes of traffic and a narrow median between. We called for EMERGENCY road service around 6:45 and were told est. time of 8:15. The first hour passed and it was very dark. Cars northbound were ten feet from our car, a 1949 Olds, with very little lights and no 4-way flashers. A kind motorist from Jacksonville passed, turns around at the next possible cut in the median and was able to give us enough gas to make it back to the Love gas station at the intersection of I 95 and US 1.

AAA has bad services within Milwaukee WI... They will take your money but failed to tell you their laws and restrictions within Milwaukee wi. Then when you ask for your money back they will say it's non-refundable. They need to hire individuals that actually know how to do their job and communicate more besides trying to make bogus sales. These are people lives and vehicles you are dealing with... People do not have money to just be throwing it away like that

I called in today because my wheel practically fell off my car, and I need it towed. I have a whole life and stuff to do obviously, as most people do, so I'm out taking care of my day. The issue happened, luckily, right in front of my own house, on the street. My husband is at home, so I called in the tow while not at home. I left my AAA card with my husband, just in case they need to see it or talk to someone, and they told me that my husband isn't covered and I need to be with the car to get it towed. It's my car, in front of my house, and my husband can't stand in for me???

I had a accident on a dangerous overpass and AAA never came. After 2 hours they called and asked me where I was? I had to deflate the air bag and drive a total home! After I spoke to the complaint dept they had nothing to say just thank you? I don't understand what it is good for? Emergency service is not dependable.

After decades as AAA members we are discontinuing our membership. Services seems to vary greatly by area or maybe it's just declined over the years. In our current area (Madison, Wisconsin - a pretty big city, the state capitol, home to UW) service is horrible. Madison has 1 AAA service provider who comes in from another city. He makes a great effort, but being the only one doing it and living farther out, the waits for any type of help (e.g., my 16 year old son sitting in a broken down car in 4 lane traffic) are inevitably hours long. And the service he is able to provide that is covered is very limited (e.g., 5 miles towing max). We get occasional hotel discounts, but overall not worth the $$. I really can't fathom how AAA is rated #1 for roadside assistance as their web site claims. By who?

I called AAA on 10/16/2015 at 7:30pm for roadside assistance. First time I was put on hold and I gave up after 15 minutes. I called again and same story. Was on hold for over 35 minutes and kept hearing, "thank you for continuing to hold... Will try again..." Thanks AAA.

I have been a member for years. This year due to budgetary restrictions, I had to allow my membership to lapse. I get a letter from AAA that says, and I quote, "If your membership is not renewed by November 03, 2015, you will be required to pay the Auto Club as a new member and pay a $20 admission fee, in addition to your annual dues." That's a slap in the face! AAA cares nothing about customer service, they care nothing about loyalty, all they care about is money, just another greedy corporation that wants to fleece the public and squeeze every cent out that they can. Join me in boycotting AAA.

Blew a tire on the Florida Turnpike in our motorhome at 10 pm with 8 guests pulling a trailer. Called AAA for help - they told us we did not have the right level of membership for motorhome service. We told them we have been members for 18 years and were never informed. We have never needed service before. We asked that they charge our card for the increase in level and they said they can do that but cannot send help for 72 hours! We lucked out when a Road Ranger who works for the Florida Turnpike Authority sponsored by STATE FARM INSURANCE COMPANY changed our tire for free. We gave him a good tip and will add STATE FARM roadside coverage to our existing policies. AAA CAN GO TO HELL.

I called at 9 pm to get a jump start for a Toyota Highlander Hybrid. I was very clear with AAA dispatch that this was a hybrid and I needed the charge box used for deep-charging hybrids (this is what I've been told to tell AAA dispatch by a AAA supervisor in the past). AAA sent out a service person who did not have the correct equipment to jump my car. This service person informed me they do not jump hybrids.

Last Monday on October 5, 2012 my 1998 Chevy Cavalier stalled out and unable to get it restarted as my battery was dead. Let me back track a bit. I knew my cars alternator was the problem so I bought another one from Pick and Pull auto in Mound house, Nevada just out of Carson City, Nevada. Being a member of AAA towing services I called them to try to get my car restarted. My toll truck drivers name was Roy sorry to say I never got his last name but he was from Carson City, Nevada where my car stalled out.

On Friday, October 2nd, 2015, my wife and I drove to Hueston Woods near Oxford, Ohio where I was to attend a University of Dayton official retreat. The area was spectacular, and our accommodations were truly wonderful. We spent a great night and the following morning, with me attending the official sessions and finally a working lunch on Oct 3rd. Around 1 pm, our meetings were over, and my wife and I were ready to start our drive back home (about 40-45 minutes back to Springboro, OH under normal conditions). Unfortunately, after having taken many pictures in the wonderful resort-like surroundings, we got inside our 2010 Honda Insight (which is in top condition, and I am still making monthly payments), and found out that the car simply would not start. Other than making dull, moaning sounds, it would not even crank.

Just had AAA replace my old battery, and it took a total of 30 min. They dispatched a driver at 6:24 p.m. and was told he would be here by 6:54 p.m., he was at my door at 6:35 p.m. He tested my electrical system and diagnosed the bad battery, which I knew was close to going out. He didn't have my size on the truck, so he left to get one. Long story short, the battery was tested and replaced by the time he was only supposed to arrive.

I called at 8:23 am for a tow truck and I finally got it at 6:25 pm. I have been paying dues for 20 years and this is the service I received. We need to have alternatives to AAA. They are really not worth your money. Calling all the entrepreneurs of this nation to build an alternative to AAA, they are terrible.

I recently received a letter from AAA informing me that they were not going to renew our AAA Plus membership due to excessive usage! WOW! REALLY AAA? I am totally speechless on this one. The Plus membership offers five service calls per year, with 100 miles of free towing. Now, they want to start eliminating customers for using it. If you don't want to absorb the cost of usage then why offer such a plan? Wouldn't it be smarter to increase the cost of membership rather than alienate your customers? Now I have to search for another service, and because of this I will never do business with AAA again! Consumers beware! if you have a AAA plus membership, be careful not to use it too often or you may find yourself looking for another service provider. SHAME ON YOU AAA!!!

I had a flat tire on a very busy street in an industrial area in Los Angeles. I pulled over and called AAA Roadside Assistance. I was on a long hold, about 10 minutes, then got disconnected. Called again, nobody picked up, called again, nobody picked up. I came from work in a nice dress, so I had to go out, cars flying by, and start changing my tire. A very nice man saw me while on his lunch break and helped. Just FYI, I kept calling AAA all the time but nobody every picked up. When I called membership to report this a few weeks later, they said first that this never happened before. Then, they said they had problems at the beginning of the month (my incident was at the end). Just for my own information, I called Roadside Assistance today. I was on hold for 7 minutes then got disconnected. AAA said I can fill out a complaint form. What I really want is to get help? What if I get stuck at night?

A tight control of card member services puts you into having a bill below the annual maximum even if you have not reached the total for the year. Son - 4 times, me - 4 times, a total of 8. If one of you goes over 4 even though the other has only had 0-3 calls you get charged. Twice when I was with my son and I made the call, AAA charged me! I own both the registered cars. The rules are so complicated that I have canceled my membership! With the new service - you have 10 service calls annually. Period! No accounting, no picky rules when stranded on the side of the road. Still debating if I should pay the $80.

I had been a member of AAA for nearly 20 years when I had a tire problem on a nasty stretch of I-26, known as "death alley" for the high volume of fatality crashes with tractor trailers. I was towing a small horse trailer with a pony in it and was alone, in the dark, with a loose tire on the side of this busy highway. I called AAA several times and was told each time that someone was on their way. No one ever came.

Tow truck was extremely late, requested to cancel for another one. It has been 4 hours, 8 phone calls, 4 cancellations, numerous complaints and I am still here waiting for a tow truck that I'm finding out was never cancelled. So here we are still waiting, the sun had come and gone and I think I just heard gun shots in the near distance.

I've been a member for 4 years as an addition to my family account which has been active for about 20 years. In that whole family membership, the service has been used 3 times. My wife and I took our jeep down a public access road to a local spot at the lake. Mind you, we live in Utah for school, and live in farm country where the city builds roads out of dirt and gravel. We arrived at the lakefront and realized there was no parking, so we pulled forward onto what we thought was dirt, but turned out to be mud. After 1 hour of working to get out, we called AAA (CA club). They said because we were "off-roading", we weren't covered and gave us a number for a tow company.

I changed the email address on my account and then was unable to log back in. I called the customer service department for assistance. The representative I spoke with was very rude and unhelpful and was not interested in troubleshooting to determine what the problem was. She only offered to remove my account so I could re-register. I did not want to do that. While we were talking I kept trying to log in and finally had success. At that point she told me that she had clicked on a link to activate the new email address. When I asked her why she never told me they had sent me an email with a link that I was supposed to click on to activate the new email address, she responded with, "I wasn't communicating very well". Rude, rude, rude!

I purchased AAA Basic Plan on 9/13/15 when our car broke down on our 19 year old daughter and my hubby was out of town with our other vehicle. Customer service was VERY polite and helpful. THE SAME DAY SERVICE HAS A CATCH when buying a NEW MEMBERSHIP. If you buy the Basic Plan, there is not a $145 same day service fee. If you buy the Plus or Premium, there is! The service call was put in at 9:03 am on a Sunday and the car was delivered to our home via the tow truck at 11:05 am. The tow truck driver had to pull over since his truck was overheating. How ironic since that is what happened to our car!

I bought a battery for 139.00 from an AAA independent contractor and they installed it. Everything was fine for 5 months. I went to call and get a new battery. He said it needs to charged where STS said it was completely a bad battery. In the end I have spent almost 300.00 for batteries in 5 months.

My father was a member of AAA for 25 years and recently passed away. I was an associate member on his membership for 20 years. I called to notify them that he had passed away and that I wanted to continue my membership. I was told that I needed to bring a death certificate and his power of attorney to an office in order to do that because I might be trying to commit fraud. My mother has Alzheimer's disease and it is difficult to get her places, no one there cared. Apparently there is a HUGE problem with towing fraud. I tried to apply online for my own membership but could not because my email is linked to my father's account, welcome to AAA circular hell.

We have been AAA Plus members for almost two decades. Rarely have we used the service. Last night my son (who is on the membership) broke down in a bad area of Boston at 4 pm. We quickly arranged for AAA to tow him and the car out of there. They first stated they would be there within 30 minutes. They did not show up. We called every half hour for FOUR hours. Each time they said the driver was "10 minutes away" or "right around the corner". These obvious lies led us to believe our son was safe when in fact, he was left on a dangerous Boston Street (Dorchester section) well into the evening, well after dark. He witnessed drug deals and shady characters throughout the ordeal. Had we known, we would have immediately extracted him from there hours earlier.

Called for AAA roadside service and received an estimate of up to an hour wait time. After waiting for an hour with no service, I called to inquire. Was told the driver was on his way and would be there within 15-20 minutes. 40 minutes later I called, was put on hold for 5 minutes, then inquired again about my roadside service. Was put on hold again for 5 minutes, then told they could not reach the driver and they would call me back. Ten minutes later I received a text that the driver would arrive within another 30 minutes. All this in the middle of the day, no rush hour traffic, no snow or weather-related delays. One minute before the driver finally arrived I was able to get my car started and I told him that I wanted to cancel my AAA. He said, "O, you want to cancel the call?" I said, "No, I want to cancel my AAA membership." I just signed up for the #1 rated road service, Allstate Motor Club.

I've been a loyal customer of AAA for almost 15 yrs. I was recently hit in the back by a AAA worker driving in a PT Cruiser, orange in color. The AAA driver was on the phone when he hit me in the back and never acknowledge his mistake. This happened in the area of Sam Houston Pkwy by CVS. I was coming off of Old Humble Rd. Sad for you AAA for hiring individuals like this.

My car broke down in a somewhat rural area in Virginia so I called AAA to get a tow truck. It took forever to get it through the rep's head where I was pulled over -- a rural area does *not* have a street address and the cross-streets are few and far between. Still, I managed to get across where I was located. After I gave the rep all the info, my cell phone lost the call. Still, she'd said she'd contacted the towing company and the truck would be there in 30 minutes. After 30 minutes, I called back -- to discover that she had never placed the order. The call dropped, she shrugged, and went on to the next call.

Let me start by saying my father has been paying for premiere membership for over 20 years. Used his roadside maybe twice in that time. He's 72 years old now. Broke down last summer, waited nearly 2 hours in 110 degree heat on oxygen before calling me and mom to come get him and me to wait for the truck. Fine, did that. After 3 hours driver arrives. I explain to him and he looks at me says, "No card holder, no tow" and drives away. Another hour passes with me on the phone and them telling me, "So sorry, basically not my problem." Hour later father is taken to the hospital with heat related sickness.

On July 14, car broke down, called AAA, sent Hadley Tow. Guy knows also had Flat tire. He drags my car SCRAPING/Chipping my driveway made from custom PAVERS. I was told this was happening by contractor painting my home. I went out screaming for him to stop. He was so sorry. He called his boss, took pictures and asked me to call his boss later. I called later. His boss was telling me it's my fault for having a flat & not on even ground. I told him, “That's what tow truck for.” He angrily said, “Come by tomorrow.” Waited a week calling him. Nobody came.

SHAME, SHAME, SHAME ON AAA. Over 12 days ago I broke down in Yosemite National park in California. I have a RV and was with my 2 children. I live in New Jersey. It was about noon. I had no cell service. A ranger shows up and drives me to cell service spot. We call AAA. The park ranger gives my location. We are told a truck will be there in a few hours. He takes me back. Around 730pm the park ranger shows up and states AAA cancelled your service call and call within the morning and leaves. Now my children get upset. One has autism, ADHD, and OCD. The sun is setting, it's getting cold, and no people around. I decide to hike 2 miles to the cell service site to call and see why. My kids are now crying and afraid. There are bears, coyotes, and rattlesnakes.

Triple A will not provide care for your children unless they are named on your policy number. This means, your children will not receive towing services, battery jumps, flat tires, or rent a car unless they are in an accident. How can you let a company you pay good amount of money to not provide these services to your children. Never. This is far infuriating to worry about my child's own safety from my own car insurance company. I trust that others should not use this unless your child's name is written on the policy.

I have been waiting for 3 hours for a simple tow. I've talked to 8 different people and no one can tell me when a tow truck will show up. According to them, they have one truck for all of Charlotte, NC. I have been told 75 min., then 20, then 10, then 20! And now, whenever. Telling a client whenever is totally unacceptable.

I recently moved here from Mi. & never ever had this problem. I had to leave to go to an appt. so cancelled my initial call, called back again & Darts driver called me & said it would be 60-90 min & it was then 90 minutes. I am reconsidering renewing my AAA membership here in Wi.

I called in for a tow for my Ford E350 cargo van, the lady on the phone told me it wasn't a problem and that the tow truck would arrive in an hour. The tow truck showed about 45 min after the call was placed, but then the tow truck driver said he could not tow my truck because it was loaded. It had my tools in it, I was seating in the front of a costumer's home inside a gated community that was telling us to get out, and he tells us he can't tow it. This van had been towed twice before by AAA, and it was fully loaded too, but they kept saying they could not tow it, that it was their policy.

They are unbelievable. It is a Flint that took 600.00 when they were only suppose to remove 300.00 from our checking. The agent said, "sorry, I can't put it back." His reason was there must be something on our credit report that did this. This is right after Blue Cross said our information was compromised. We all need to stop this overpricing insurance. No family should pay more than 100.00 per family a month for auto and home owners insurance. It's way out of hand.

I missing my car keyless remote, with my AAA Plus card. The cost for make new key and remote $250 plus tax, AAA cover only the $100. After this I call to locksmith guys under myself and make same services without AAA for only $145.

I called for a tow at 4:06 pm. Some company show up at 5:26, took my information and told me it will be 3 hours. I said "Ok". It's 9:35 pm. I'm still waiting. Call the company, I was told there's no one qualify to drive a flat bed truck, mmmm.

First of all I waited 3 hours for a tow truck. A representative told me this evening that I could not get a tow because the vehicle was not in my name. A simple tow was all I needed. My experience with this representative and Triple A was sad to see and experience. I was put on hold for an hour and a half by a supervisor at that. I was told they had to review and listen to my previous call with the representative to fully continue my service. I am a member and I need the tow. I provided all the information necessary and still no help came. I hope disciplinary action is taken and better customer service is provided. Gladly I will not use your service anymore because of the quality. Possibly 911 should have been the course of action. My time of call was between 8-9 p.m. 2015. Hopefully the truth will be found and corrected. Very sad. I will be a happier as a non member to use AAA, NO Roadside Assistance.

Moved from SC to VA. AAA Plus plan in SC was $79, in VA it is $119. That is so wrong. The move was from 29732, which is very near Charlotte NC to 24175, which is near Roanoke VA.

It's been over 2 hours since I called AAA to come to help me with my problem. No one has yet to come and yet I'm still on the side of the road waiting. Not to say that a company from AAA called and then said I'm out of their service area. Had to have a friend pick me up, take me home to get 2 tires and still waiting for AAA to come to assist me. Over 2 hours later.

I received a quote to replace my alternator. The quote included 7.9 hours of Labor. I drove to the shop at 5 pm, having given approval to do the repair at 11 am. The work took less than 6 hours. I was charged the full 7.9 hours in labor. I will never use AAA Car care for any future car repair work.

My car battery died so I called AAA at 5:10 PM on 7/31/2015. I was told that we would get service no later than 6:40 PM. I thought that was a little long but waited. At 6:45 PM I was told that my service call was scheduled for 7:00 PM. This was not true but I did not think I had a choice so I waited again. I called again and I was told my service was scheduled for 9:00 PM. Who would wait 4 hours for roadside assistance and why are they lying? A young man agreed to jump my car and I gave him $20... No receipt. This was a guy off the street. I called to cancel AAA but the AAA truck arrived at 11:00 PM which was six hours later. I pay a yearly membership to this company and they were no help at all! Trying to get my yearly membership reimbursed.

AAA does not answer their emergency services phone. A complete fraud. It took AAA over 45 minutes to answer their phone on Thursday afternoon, July 29, 2015 near Sterling Colorado. I am canceling my membership immediately. I suggest that everyone else should do the same. If you need roadside assistance then call 911 because the police do answer their phone and will provide assistance.

I have AAA Plus with RV coverage. A new tire blew on my camper, taking out part of the side/underside of the thing. Called AAA... was transferred to a 'local' club for service. They asked all of the usual questions, then told me they don't cover RV's. Well, my local club does and I paid for the coverage, so... after a bit of back and forth, they finally conceded that they had to tow me.

I made a hotel reservation in Fredericksburg, VA at a Holiday Inn Express with my AAA membership card, on-line. Less than two hours later my plans changed and I needed to cancel the reservation. BAD idea! My trusted partner in travel, AAA, informed me that I would be billed for the room, I would have had to cancel it by noon on Thursday (when I didn't make the reservation until Friday) to get my money refunded. Shame on me, after having travelled hundreds of thousands of miles I didn't read the fine gray print on AAA's website about their cancellation policy.

AAA called a towing company from New Rochelle, NY when I called them to have them fix my flat front drivers side tire. This Company they called arrived very unprepared, working at night in the dark without even a flashlight. I had one in my car but the maniac that was about to change the tire said he didn't need it. After placing my jack in the wrong position he jacked the car up very high off the paved road. The car fell off the jack and I heard a loud bang & also sounded like metal being crunched as if it was a car crash. This maniac then took MY crowbar and threw it hard against the pavement while screaming ** about a dozen times. I tried to walk away and normally don't scare easily but knew this guy was not in his right mind. He then told me not to go anywhere and demanded I stand right there.

First of all been with AAA for 11 years, used the membership maybe 3 times. I did have the RV Plus membership (just canceled). I got the RV stuck on wet grass literally 10' from a main road, a very easy pull to the concrete. After at least 20 min on the phone I was informed they only tow from main roads and could not help me. Don't know about other RVers but I never camp on main roads.

I requested a service to replace a flat tire while I was running late for an appointment. They told me that it will take 30 minutes to an hour for a service to get there which was fine with me and until at this point everything went well. I waited for over an hour and then I had to call back again to check on status. I was told service is late and it will take another 30 to 45 minutes for me to get service. At this point I was already late for my appointment. I waited another 45 minutes for service. Long story short, AAA is very unethical and unreliable service provider. I should have had called my roadside assistance provided by car manufacturer. I highly recommend you all not to spend any money to get membership of AAA. I am their plus member and this was their service for plus member. If you want your money go down the gutter, please go ahead and get AAA membership.

Radiator failure and called Triple AAA for a tow to a mechanic. I was told 55 minutes (@ 2:30 pm). I was in Las Vegas city limits and temperature was 104 F. After 2 hours I call again and Triple AAA says now 30 minutes. Next hour I call again and they 30 minutes. I have text messages. At 6:00 pm I receive a call from the ABC Towing in Las Vegas saying they will be there in 30 minutes. Never did show an Triple AAA, never even followed up on my roadside service call. I had them over 25 years and this is my last year. I am almost 70 years old and had to wait in heat over 104 F. Unacceptable behavior for customers that pay for premium service.

I've been a member since 1977 and because I have used the service "too often" they are cancelling me, my husband, who by the way never uses the service but lives in the same house, and my daughter. They were terse, would not reconsider their cancellation and that was that! I will be forced to switch companies.

Been waiting for 5 hours for help. I am 5 min fr call center. I got this service for a reason, not working at all! Gonna pursue this. See what happens.

Had two tires blow out within a few miles of each other. The first tire change the man was there in 20 mins. and had it changed in 15 min. Charged us $30. Called AAA again for the second blow out. Was first told they don't provide that service then put the dispatch man on the phone and said it would require a special tool and the charge would be $180!!!! Ridiculous. We have been stranded on the side of the road for 2 hours!!! No help from AAA.

I authorized payment of the AAA annual subscription fee for my wife and me in an August 2014 telephone call. The charge went to my credit card and I also enabled Autopay. July 1, 2015 I called AAA to terminate Autopay, request a credit to my card for the charges they placed on my card a FULL month in advance of the renewal date, and request a bill. The representative refused all 3 of my requests and my card has not been credited as of today. AAA refused to stop charging my credit card account because I am not the first named person on the account - only my wife who shares my last name and address, according to AAA, has the right to terminate billing to my (not a joint) credit card. The only alternative offered by AAA was the demand that I fax to them my complete credit card statement from August of last year in order to show the original charge.

The evening of Thursday, July 16 I have gotten a flat at 5:30pm. I called Triple 'A' at 5:45pm. They took my information and said ETA will be 45 minutes and the driver will call you. I was thinking great, 6:30ish, I'll give them till 6:45pm. They will be done and I can watch my son's performance. 6:45pm came and still NO one, NO call. I called Triple 'A' again, this time they told me they're on a manual whatever, meaning their system is down and everything is being done manually. OMFG... really?? Why did they not say that the first time I called. At this point, no one knows what ticket number am I or who's coming, or what time someone will be there. Called again at 8pm because now everyone's going home. Again they tell me, "45 minutes and driver will call"; so that's 8:45pm, almost 9pm.

I realized my membership was going to expire but remembered that AAA has a grace period for renewal. I sent in my check & my bank statement showed it was cashed so I assumed my membership was renewed. I tried to use it & my membership had been canceled. Thinking there was a mistake because they had received payment & cashed my check, I called to get this resolved. I was told that I paid after my grace period therefore would need to pay another $20 for new membership. I know there is always specials waiving that fee but for a returning customer there is nothing that could be done. When I said I didn't want to pay the additional fee, I was informed there was a 20 day hold on refunds.

AAA offers the worst service ever. Last night we got a flat tire and the uncompassionate roadside assistance person was useless. A 3 hour window to get someone in the city of Milwaukee at 9:30 pm in great weather in the summer? Seriously? Ended up having my husband with a broken neck change the flat himself so we could get our 5 year old granddaughter home. We pay big bucks for their top service. We have had their roadside service for the past 15 years and this is how they repay us? We need our money back and a formal apology from this company. My husband can barely move today and now he needs to go back to the neurosurgeon because of the incompetence of AAA -- my husband is disabled for crying out loud and this is the way AAA treats its customers? I have a funny feeling that we were discriminated because they knew the color of our skin from my voice on the phone. Real nice.

AAA was on time, but the add service I got, I could live without it. The driver was nice, and the truck was a pull tow. After the drive hooked up to my car. He did not switch the off, and got lost. He call and we gave him the address again, waited a while. He calls back still lost so I took my phone and snap a picture of the ad. which had the company name, address, phone number and a map. He still could not find it.

On Friday, June 26, 2015, we experience a tire blow out. We were headed on Hwy 39 going North mile marker 102. Our exit was mile marker 113. At 7:23pm, I made my first call to AAA, explained my problem and they told me they would get back to me. I called back again at 7:51 and at that point I was told dispatch was looking into finding someone to help me with the flat. I was also told it would take up to 75 minutes before I received a call back. At 7:59, I called back and was told they are working on it. At 8:51, I called. Spent 12 minutes on hold with a supervisor and I said "it's too late now," I wanted to be towed back home and I have the plus membership and anything over the allotted 100 miles they would have to eat.

Told 45 mins for a flat tire... still waiting after an hour. Called to say driver was on another call. Time to find a replacement. Triple A used to mean quality and service and also safety. Now they will leave you for hours in an abandoned parking lot. Thanks Triple A.

My axle broke in my boat trailer in a very bad area of a city just as it was dark. I called AAA & they assured me that I was a priority call & someone would call within 30 minutes. 3.5 hours later - still no call. I was afraid and very upset, and finally called a garage on my own and paid out of pocket for a tow truck who came right away when he learned of the specific area where I was. Triple A showed up just as we were leaving, never received a call from them...

Asked AAA to honor my deceased mother's contract for car battery replacement because the car is still in her name. They refused because they said she is dead and the contract is no longer good.

After swerving to avoid an apparently drunk driver, I hit the median. I'm on a street by myself in the middle of the night. I called AAA at 11:52 pm and was told they would arrive no later than "45 minutes from now so that would be 12:37" and I would get updates. At 12:36 they called to update me by telling me they should be here about 1:40, or an hour after their original promised time. When I expressed disappointment, the dispatcher said the first one "shouldn't have said that" and repeatedly gave his patronizing script about "it's always difficult when you have car trouble".

Today I called at 0800 as my truck broke down. It is now 1115. Still waiting. When I call the service rep said 20 mins. This program stinks! I will be looking for another!

A week ago my truck broke down on a rural road 480 and 1442. I called AAA 4:14 pm and was told the wrecker would be in about 45 minutes. The temp was 96 degrees. I waited for an hour and a call come to tell me at 4:58 pm, "AAA just got the call 20 min ago and it will be any time between 1 hour and 5 hours." I had a few words with the caller. 30 or so min later I called back, spoke with a lady ( recorded) and told her I was 68 y/o and I'm sitting on the road in 96 degrees and I could have a heatstroke waiting. I said I've waited long enough. Her answer, "If your having a medical problem HANG UP AND YOU CALL 911." 4 1/2 hours total, a wrecker shows up and transported me and the truck.

I called to have car towed. As I'm talking to rep **. She hangs up on me twice. No apologies, very rude. They then tell me 40 minutes for truck. 2 hrs later I'm still waiting to get towed. So I call back and get Rep. ** again she says 20 minutes. No apologies. It was another hr and 20 minutes before they got there. I instantly cancelled my membership. WHAT A SCAM THEY ARE. A 1% APPROVAL RATING. GOOD WORK AAA.

My car just died on the expressway. Called AAA and said they would be there within 45 minutes. After an hour I tried to start the car. Wow, it started. I took off heading home, about 5 miles later it quit again. Called AAA again. They said they would re-route the driver to my new location. 1 hour later no truck!! Called back and asked where they were at? They told me they were at the old location, why? I told them again where I was and said they would make it a priority. No truck after another 1/2 hour. Tried to start car, started. Took off, got home--- almost about a block away. I have never waited that long. Been a member for 43 years--- What has happened to AAA???

My car wouldn't start yesterday. It shown sold only 3 months. I bought used car but battery bought by AAA member. The AAA person denied warranty service because haven't membership me. I claimed several time this battery sold by AAA and promised 35 months warranty, but they do not warranty non-member. The battery junk made in Mar 2015 and dead June only 3 months. I wasted money. Buy again Costco battery paid $100. I strongly recommend don't buy AAA products. Services are horrible and products quality almost trash.