AAA Reviews

I am constantly spammed with life insurance nonsense. When I actually need the company it's constantly a hassle. The last two times I attempted to use the service no one was available for 5 to 6 hours. I'd rather just call a tow truck on my own and get Uber to take me home.

My 18 yr old son Jackson called for a tow 2/16 at approx 11am after an accident in the snow in Grand Rapids MI. He was told 117 mins as an estimate so he waited alone in the cold for over 2 hours before being told it would be another 60-90 mins. THEN, he asked for update after update and was FORGOTTEN about. NEVER SHOWED. NO Notifications or anything. He got interim help to get him back to his dorm but today 2/17, he had to put in another request in and is still waiting at almost 2 hours now after being told 60-90 mins. I am BEYOND frustrated.

AVOID AAA INSURANCE. MY EXPERIENCE WITH AAA AUTO INSURANCE AFTER 20+ YEARS OF BEING INSURED BY THEM. I had never made a claim with AAA yet recently after leaving my car lights on the car would not start. Since I Pay AAA Insurance for Road Side Assistance, I contacted them. Road Side Assistance did show up with a van full of batteries to sell. I explained that my car only needed a jump start. The tech proceeded to tell me all the reasons why I should replace my battery. After much to do he brought out his battery booster kit for jump starting cars. It did not start the car and he said it was because my battery had been drained of too much power. Because I was not going to purchase a new battery, HE LEFT. Yes AAA rode side service left me stranded.

I signed up for roadside assistance and completely forgot I have the same coverage through my car insurance. I had used the service within the 3 day period after joining, so I had to pay $60. So I paid $75 to join and $60 for service and then called to cancel a week later when I realized I had this coverage through my car insurance. They would not issue a refund because I'd already used their service. This doesn't make sense though, because I didn't get the assistance at full coverage, I had to pay. Seems like a rip off.

My car breaks down and AAA wants you to stay with car 'til they show up? How stupid is this? I guess they're calling my job so boss does not fire me? I had to get someone else to tow my car 'cause I can't meet them whenever they feel like showing up. This is a joke. Don't waste your money.

Was told a tow driver would be available within 60-90 minutes. 2 hours later a tow driver called and said his dolly was broken and would schedule another driver which never happened. Was told I would have to be there on site for a tow. It was getting late and cold when the driver scheduled me for 9pm after the first call for service was placed at 1pm. I first requested a rollback as the distance was long and to have a dolly driver be scheduled was the first miscommunication, having to call several more times through the automated system after several hours.

#PSA @AAACares for roadside assistance uses #misleading advertising. #lawyers should pay attention. Signed up for #membership, got web confirmation & email indicated membership is active immediately, got cards. YET go to use it, 72 hr wait period so charge you $$$ equivalent to another membership. Not even in fine print. Can you believe any offer?

We have been members for several decades. We have a commercial vehicle. AAA referred an affiliate to insure it. We had a catalytic converter stolen. Their referral will not pay the dealership to repair it.

Our truck had to be towed. AAA sent out their recommended McCarty's Pro Towing. McCarty's Pro Towing delivered our truck to our local mechanic. Upon picking up our truck, the truck bed cover was gone. Camera photos from the pickup location show the bed cover is on the truck bed and the camera of the tow truck at the mechanics shop show the bed cover gone. McCarty's would not take responsibility for the loss. We contacted AAA to file a complaint and they only spoke to McCarty's and did not get our evidence or ask any questions and closed our case. Beware of who AAA recommends. What a disappointment after being a AAA member for 12 years.

I needed a simple jump start at my home in a city on a weekday morning. First told they would come in 90 min. Then 2 hours. Then radio silence. No one showed up and no explanation given. I deeply regret buying this membership but thankfully I only purchased one year basic. I wish I had read these reviews before wasting my money. I found out later that you can purchase roadside coverage with your car insurance which is generally much more reliable.

My car wouldn't start, so I called AAA for a tow to the dealer. I waited six hours for a tow truck. I called at 10am and the truck arrived at 4pm. I called back several times during my wait asking for an ETA. Was always told it would just be another hour and that they had no control over the tow company once the call was dispatched. I have been a AAA member for over 30 yrs. Have used them a couple of times in the past and the longest I ever had to wait was an hour and a half. It seems their customer service is getting worse and worse. When you are broke down, they have you at their mercy. They know it and they act like it. I'll be looking for another roadside service provider.

Called AAA roadside assistance number for a tow. Asked me to use their app instead. Did this and it gave me an estimated time of arrival, after that time expired nobody ever arrived. Left stranded.??? Called AAA and they said nobody accepted my tow request. The operator then said we don't guarantee service but you can hire your own and apply for reimbursement. I'm done with AAA.

Around 2am New Year's day my truck broke down on my way home. Luckily I was able to contact a friend who came and picked up my wife and I and took us to their home. I tried to contact AAA about 9am but the app on my phone wanted an exact location of my truck. It was in the country on a state highway, and had no address to provide, and since I didn't have an exact location I couldn't proceed with the request. When I finally got through by calling I was told they couldn't send anyone out without an exact location. There was no mailbox where my truck decided to break down. I asked if If they would have the tow company they had for my approximate location so I could explain to them where my truck was at, but that was not an option for them.

Called AAA for roadside assistance 3 times waiting an hr between each call and holding for human to answer call between 12-20 minutes. Final call speaking supervisor, Tanya. No one ever called me back and no one came to help me. After waiting 3.5 hrs, I called local fire department, explained my issue and they were at my side in less than 5 minutes. I am a 27-year AAA member, using AAA for assistance only a couple times in all these years and this time I am thoroughly disgusted with them. Ashamed to call myself a long-time member of an organization that mistreat its customers so badly.

I have been a AAA member since 2013. I have used them before for towing on two other occasions and I did not have any issues. On Christmas eve, my vehicle blew a radiator hose 10 miles from my house. I called AAA and they advised that due to the amount of calls, they are only limited to a 15 mile tow. I pay for the premier service and that allows for a 100 mile tow. Why would they limit the miles like that? Regardless, AAA said it would be 2 hours before a tow company could tow my vehicle. I agreed and began the wait.

I have had AAA since 1997 for roadside assistance and am currently extremely disappointed. My battery on my car needed a jump on Christmas night. They refused to come out claiming to have too many calls for service. So I waited until the next day, late afternoon, waited on hold for 30 minutes only to be told they couldn't come out to residences because they had too many requests for service. I explained I didn't mind waiting as many hours as it took, yet was refused. I paid $115 for the year for roadside assistance and for 2 days can not get service. They need to hire more drivers so they can provide the service I paid for and expect. I would have waited 4, 5, 6 hours, still refused. Completely unacceptable and I feel scammed. Why pay all this money if I can't even get a jump for 2 consecutive days. I understand prioritizing calls, but not a total refusal of service.

I have taken AAA membership service every month. But after a couple of months, I decided to cancel as I don't see any value. As AAA website suggested, I submitted a cancelation request and also tried to call the customer care number (but was not successful even after waiting for 45 min). After three months, I realized that I have still been charged and my account is not canceled. This time I again submitted an online request form and called them to make sure it is canceled. I have asked why my online request is not been processed. They don't even know that I have requested cancellation because the cancellation form they have on there is a DUMMY to CHEAT people (**). First of all I don't recommend anyone to take this service and if you want to cancel make sure you do it by calling them. DO NOT TRUST AAA

I have been a AAA for many many years. Never had a problem. Only called maybe once a year no more than twice a year to help with towing on a vehicle that broke down. This occasion we broke down in a school zone and was blocking traffic. I called and asked that they tow us to a mechanic shop and they took our info and would call back. 25 mins later no call, so I phoned for follow-up and was informed that they were still looking and would call me in 15 mins. 30 mins went by and I called for another follow-up. Was told we were knocked out of the system and would need to reapply.

Member of AAA for 32 years. Called for a tow at 150pm on Friday on a major road near many service shops. AAA told me truck would arrive in 2-1/2 hours. 3 hrs later never came so I made other arrangements. Then found out from the driver after they did arrive 4 hrs later, they never even had been called until a full hour after AAA promised truck would arrive. So someone lied at AAA. Anyway, they lost my business and all my family members' business as well. Save yourself hundreds of bucks a year and just call your own truck directly. The tow drivers do not want AAA service calls and they told me so. I told AAA to cancel my membership. They said they did. I said I would like a prorated refund because it is paid thru next August. Then they said it's still active until August. So they lied again. Don't trust them. Take your business elsewhere.

I honestly wish that I was able to leave negative stars or 0 stars. I was a member of AAA for 15 years and maybe used them 4 times in that time span, but the past couple of weeks have shown me how horrible their service truly is. My daughter broke down at 10pm in the middle of a busy intersection and called AAA. With the help of a good Samaritan she was able to push the car out of the road. AAA left my daughter stranded there until I called a tow truck company on my own at 6am, who arrived within 15 minutes of my calling them. The AAA tow truck driver NEVER called us. Fast forward to today, I say let me give AAA a second chance and I ordered a tow truck at 7am to pick up my daughter's car to take to the mechanic, it is now 5pm and all I am getting is the run around about how long the tow truck is going to be. I will be canceling my membership and finding roadside service elsewhere. Buyer Beware.

Why do people purchase a AAA Membership? Mostly for the peace of mind that if you breakdown or need a tow or gas...Well, I have been unsuccessfully trying to get a tow truck to tow my car to a key kiosk so that I can purchase a FOB that can be programmed to get my car working again. I lost my key and need my car towed a mile and a half away and I am on day 2 and waiting for a call back from a supervisor's supervisor after speaking to at least 10 people over the last 2 days that keep dispatching a company that will not tow a car without a key. No one will call a company that I know can handle the job because they need to call the people on their list first. Well at what point will a tow truck arrive???? How many days is acceptable to wait? I thought within the hour was what AAA claims to have someone to help???? I am sure I will be going on day 3 since the key kiosk closes at 5pm and it is 4pm now and still have no truck on their way.

I have valued my AAA membership since I received my driver's license 35 years ago. My 17 year old daughter was stranded on the side of the road from 1:30 to 3:30 am waiting for a AAA tow truck that in reality had never been assigned. A police officer was able to get her a tow truck in 10 minutes. She finally received a call from AAA that they could get her a tow at 6 am. Not only is this not the service I expect from AAA but it was downright dangerous and could set them up for liability. I have reached out to my local office twice without response.

On 11/22/2022 around 3:32pm I called Automobile Club of Southern California for a tow. The dispatcher dispatch a tow company by the name of Roy Towing, Dispatcher advised it will be between 18 and 20 minutes. I called back around 4:32 p.m. to find out ETA for tow truck dispatcher advise that Roy towing company had cancelled service with no explanation. Disappointed with AAA company because they never called back to advise that Roy Towing had cancelled. It's 6:30 p.m. and I'm still stranded, what's the reason of having AAA if they cannot fulfill your customers.

I was driving my kids to Davenport, Florida when I had a flat tire. It was not in a no man's land or rural area. I called around 4:40 pm, they said I will have someone by 5:45 pm. I called around 6pm, they said the driver is picking up his tools after a job and should be there shortly. 6:30 pm I called to be told 7:10 pm. At 7:30 I called to be told the dispatcher has 2 cars and whoever reached me 1st, will come.

I do not live in a remote area. I live in a fairly large city just 10 minutes south of Cincinnati. The starter died on the car and I need a tow of about a quarter of a mile to the garage. I called AAA at 9:53. They called an hour later to say they got a tow company. It didn’t show up until 1:20. I’ll never, ever, get a membership again. I could have just called around to the local tow companies myself and had it towed in 15 min instead of waiting half the day. Yes, it would have cost $100 but it would have been fast. I pay $60 for a membership that I only use about once every four years. So—-paying $240, or I could just pay $100 once. And not waste my day off waiting for AAA to coordinate it all. With smartphones around, AAA is obsolete.

Had a trailer impounded after it was stolen. I called a month ago to confirm they could and would assist in moving with an upgraded membership. I've spent easily 6 hours talking JUST to Triple-A making arrangements to deal with this to have them tell me the day of "suck to suck" great to have at times but damn do they not care if they screwed ** up for you.

I have been a AAA member for 25 years, and have always had 5 star service by both the phone customer service people, and tow driver, when I was stranded and needed them. I haven't needed them for a few years, but with driving an older car the peace of mind knowing they are only a call away was priceless. Then a few weeks ago my car started making a strange noise under the hood, then lost power for a few seconds, so I immediately pulled onto a side street and called for a tow. I didn't want to completely conk out on the main road in rush hour traffic. The lady said that they were very busy at the moment, and that they would have someone there in about an hour and a half, and that the tow driver would call with an ETA.

They outright lied to me when I made the reservation for the battery replacement on the phone. I asked them how much it would be to replace my battery, based on year, make and model, and I was told it would be around $130. This seemed reasonable, although already twice as much as if I buy the battery at Sam's Club, which I have often done. But it was the price that I paid last year for an AAA battery in a different vehicle. But, when the driver came, he said that $130 price was before two price hikes in the last six months, and now the price is $190 plus tax. So, a 50% increase beyond what I was told! Shame on AAA.

AAA is actually a loosely knit group of regional clubs with nationwide service. Woe be to you if you move! Moving to another region or state does not automatically transfer you to another club. My experiences with membership transfer have been very poor, agents not even able to figure out based on address what club I should belong to. Most recently was asked to pay for Florida membership, having moved from Virginia to Florida, but the agent did not specify what address to send the payment to. Bottom line, forced to stay in the more expensive Virginia club another year! This transpiring months after AAA had my Florida address. Although the customer service is terrible, being without a towing service such as AAA can cost a fortune even for a short-distance tow. Bottom line, damned if you join, double-damned if you don't!

Been renewing membership online for decades. Now in fine print, they charge your credit card automatically, putting you on auto-pay by default. Called and asked to have credit card information removed. Said they can't do it. Sent letter to Tim Condon, President & CEO, asking to have stored credit card information removed. No response.

AAA Tow Service - My daughter was stranded in Salem Massachusetts on Sunday evening, November 7th. She called AAA Road Service at 4:00 P.M EST. She contacted me at 7:00 P/M EST stating that she was still in the Queue. She was late for work and asked me to stay with vehicle. I contacted AAA and was told that my daughter's car was no longer in the Queue. They stated because she had left the vehicle they would pick it up sometime that evening. I asked for a Manager and was given the same response. They put my request at the end of the line and asked for me to wait with the vehicle. I contacted a local tow service and had the vehicle taken to a repair shop.

They want me to follow their policy that they don't follow. Numerous times I've had tow truck drivers not ask for my driver's license, not give a ** and take my car. When I tell them I won't be at the service station to give them my driver's license then they can't do it. I pay them (not anymore). If the people that they send out that represent their company don't follow their policies, then I absolutely should not have to abide by them. I am the customer. Just now read all of the terrible reviews for this company, absolutely canceling and going to Alliance Direct Benefit, they have all 5 star ratings.

My name is Natalie ** and we had a tire blow out on the road. My son was in the car and has Autism so any stress can make him panic and have a stressful meltdown but he said, "Mom that man was so nice and made me feel so comfortable with his personality and how quick and easy the whole thing went making it a wonderful experience during a stressful time." This happened behind Fred Hunters on S University Dr. in Davie Fl on Nov,1,2022 at approx 1:45 pm. He is a asset to your company and more workers should be as personable, and knowledgeable like him. He was amazing and we Thank him again for his great service.

I am a AAA member. I wanted to attend a travel seminar in Columbus. My brother said it was free to members. But to get a ticket I had to pay $5.00. I used my CC. Big damn mistake. My CC statement has 3 unauthorized charges to Great Brittion, all for airline travel. I'm in a major fight to get refunded for the charges. AAA did not protect my CC information. I WILL NEVER BOOK TRAVEL WITH YOU!

Called AAA because of a lockout telling me there's TRUCKS vehicles available by To help me out, After waiting 4 and a 1/2 hours for a truck to come before they told me this. Have to take in a car taxi cab home and back to my car. This isn't the 1st time this happened. Be aware if you'd go to use this company. This company has poor customer service. I requested a refund for this year and they said NO. Telling me I can cancel after my my year is over.

I called AAA to report that I needed a tow on interstate 95. I was in the shoulder and standing aside the car down a hill away from the highway for 4 hours. They never even dispatched anyone. I had to call a towing company myself and pay out of pocket because AAA Plus apparently couldn’t call a towing company. 5 1/2 hours after my request for service I finally received a call asking if I still needed service. If you’re thinking of spending money to join AAA, don’t.

The AAA tell lies to lure into getting you towed at a AAA mechanic or shop. Only to learn that my car won't get looked at for several days, mind you the AAA advised me that I have "priority" and my car would be first to get looked at. This is a lie!!,

I had been waiting patiently for my AAA plus membership tow home. I called at approximately 9 pm. Now AAA has informed me that they cannot find a driver to tow my car and I may have to wait til tomorrow to get it towed. They could have told me this 3 hours ago, or even an hour and a half ago when they texted me there might be a delay. To say I am beyond pissed is an understatement. Their customer service will be hearing from me on Monday. You pay for 24 hour roadside coverage and you don’t get it? Now at 12:20 at night my wife has drive to Phillipsburg to pick me up. It’s a goddamn hour each way. She is a SAINT!!!! AAA told me to leave the keys and as soon as a driver is available they will tow my car. That sounds like a GREAT idea. Good business practice AAA. #24hourroadsideassistancemyass

Call AAA for towing at 8:15 pm. Was told it will be 2 1/2 hours before the tow truck arrive. After 2 1/2 hours, no tow truck arrive. I called again just to be told my call was never dispatched. I received another called and was told it will be another hour before a tow truck come. 3rd call the agent hung in my face. So unprofessional and inconsiderate.

I WOULD GAVE 0 STARS IF I COULD!!! In the 5 years that I’ve had AAA, I only called for a tow twice. The first time I was given an ETA of 2 hours. After the 2 hours, I was told that the driver was nearby my location in Ohio. Meanwhile, I was in Miami Florida. Not sure where they got that location, when I gave the zip code and address when I called for the service and repeated the address multiple times. After that, I waited an additional 2 hours and walked home before getting a call that they would be 20 minutes away. Today, October 1st, 2022, I put in a service request at 0702 in the morning, to be told at 1227 that the driver is 20 minutes away, when the mechanic shop closes at 1300. Thanks for nothing AAA. Your company is the worst I’ve dealt with. The only good thing is that you can get in your car when you lock yourself out. NEVER CALL FOR A TOW!!! THIS COMPANY IS THE WORST THERE IS!!!

I had called AAA for 2 flat tires and the dispatcher sent a AAA pick up truck 6 hours later. I thought they would have sent a flatbed. The driver in the pickup told me that he didn't have Jacks to jack up the truck to change the tires. He also said that he wasn't allowed to repair 2 flats. He then told me I would need to call AAA back and request a tow truck. I feel like the dispatcher should have been aware that her service pick up trucks aren't allowed to repair 2 flats. So after 7 hours I was still stranded and didn't get my truck towed until the next day. AAA service has really went down the toilet. I would recommend using a different roadside assistance service.

Last night at mid-night, our vehicle was hit by a deer. We were not hurt but our vehicle was not drivable. We called police and they arrived quickly. We called AAA to have car towed and were told someone was coming- name of company and where it would be towed. We waited 4 hours! Called several times. Each time was told they will call us and that we need to stay with car. Our lives were endangered by sitting there with hazards on all night with tractor trailers flying by.

AAA took my money without any mention of labor shortages, is very noncommunicative and farms out their work. I got ripped off! After a 4-hour delay, they tried for 5. Then they started lamenting the lack of labor, etc. Never again. AAA has long tried to use any little thing to escape a service call, but today THIS AAA is only a shell of the old one. Just call a tow truck. It will invariably be faster. AAA is a "tick" on the business (opinion).

Broke down yesterday 9/14/2022 on my motorcycle, in Dartmouth. The Tow driver Robert K was excellent. Cared for Bike, with proper stapping. Very helpful. Experienced motorcyclist. Thanks for the Quality service.

Been with AAA for 25 years, just got a letter they will not renew our membership due to disproportionate use of service. Had a Plus membership which you can use 4 times a year. Only used it 11 times in 8 years. They would not explain how that was disproportionate, no appeal process, just canceled. I guess they only want people that pay and don't use the service. BUYER BEWARE!!!

I have been a member of AAA for 20 years and used them only once before about 9 years ago. A few weeks ago I was traveling between Anson, Texas and Breckenridge, Texas when I had a blowout. I changed the tire but my spare only had 30 psi (normal for the tire is 80 psi). I limped into Albany, Tx at 10:00. All I needed was air. All of the service stations were closed or had no air compressor. Called AAA. Sat on hold for 25 minutes and then was told it would be 47 minutes for someone to arrive. Waited an hour. Called them back and was hold for another 10 minutes and finally talked to someone. She put me on hold for another 15 minutes or so and then another person got on the line and asked me what the problem was. I told her and she contacted the dispatcher. After another 5 minutes she came back on and informed me the tow company they had called declined the job.

I called for Towing service on 9/06/22 approximately 8:45 pm…I was told it would be a 60 minute wait. After the 60 minutes had pass, I reached out to customer service…I was told it can be 4 or more hours or in the morning...What is the purpose of having AAA?!.. This is beyond ludicrous...AAA gets a ZERO rating from me!!!!

What a surprise to learn that if you choose to pay your auto insurance on a 10-month schedule, they charge you interest! I pay in advance each month. They aren’t loaning me anything! If I miss my payment, then they cancel the insurance. They claim they “loaned me insurance,“ but they’re not loaning me anything. They charge 17% interest on the balance due for making monthly payments.

We've had AAA Road Side Assistance for many many years. My daughter needed a tow late at night in a bad area. It took them several hours. They have only one tow truck driver for our entire county which has a large population. I'm very disappointed. AAA asked her to leave her vehicle unattended and the tow truck driver would get there when he could. This was unacceptable as vehicles are stolen frequently in this area. AAA doesn't make us feel secure anymore.

They charge you just under 200 dollars for membership but when you need towing they can’t give you a time. I was told after just buying a vehicle it may be anywhere from 4 hours until the next day. I then decided I would never renew my subscription.

Sept 3 7 AM car battery dead - need to get from Rosemary Beach to Indiana. Called for jump. Called 45 minutes later for follow up - going to be there in 20 minutes. Called back 45 minutes later - backed up, will be a long time. Complained about the lack of follow up. Was guaranteed a callback. Called security - they had jumpers and got me going. Bought a new battery. Writing this review 29 hours after my “guaranteed call back”. Still waiting.

Our family has been with AAA over 40 years. My father passed away in November and I had to drive his car 400 miles back home, we both had AAA and he had it his entire driving career. I got a blowout tire about 150 miles into my trip on highway 99 in California in a really bad part of town on the side of the freeway. I called the number on the back of my member card and was told I wasn't a member and they couldn't help me, I argued and insisted that I was and my membership was valid another 6 months.

So around 6:30pm, my car had a flat tire and I didn’t have a spare. Therefore, I need a tow truck to an auto place to get my tires replaced. So I called Triple A, and they said they would have someone out by 7:40pm. 7:40pm came and went, and no notification, update or call. So I called Triple A to check, and they said they were working on sending someone out from Coastal Towing. After hanging up them them, I called Coastal Towing to verify. Coastal Towing had NO RECORD of anyone requesting service from Triple A, or anything under my name. Huh. Interesting.

In Oklahoma City I had to have a tow today-Move my Corvette to a shop. Joseph picked it up and delivered it with care and even helped us push the car into the bay on this hot day at 5:00pm. He went above and beyond his duties. We didn't ask him for help-He just asked us if we needed some help. Good man, Good company. Thank you Joseph....

I would have thought this would never happen for me to leave an unsatisfactory review on AAA. However, on Saturday, August 27, 2022 I needed a tow of about 44 miles and AAA wanted to charge me $273.00 dollars or ($7 dollar per mile). I was appalled having been with them for more than twenty years and my last membership was the (Premiere) and the highest one they have.

Ross was very helpful....On 8 23 22 my car wouldn't start and needed roadside assistance. Ross said I needed a new battery. He had to work extra because the battery was locked on very well to remove it. But he was through it all. Very cordial. And

Never sign up, never be a customer of AAA. I am a customer for the past 11 years and today on August 27, 2022 I called for a concierge service at 4:22PM and at 7:00PM I call AAA and all they say is that they do not have a tow service ready and they do not have an ETA. Very very poor service, this company is a joke!!! Extremely disappointing and frustrated, I have paid them 11 years and this just only my 4th call overall. Never have they been prompt, but this time it is such a joke. They have never improved and rather the response is cold and no empathy. PLEASE DO NOT BECOME A MEMBER OF AAA.

Bought the premium service. Gave them my vehicle information. We have a contract - right? NO, NO, NO, not so fast my expendable friend. Even after they towed the vehicle once, they denied me service the second time after two hours of waiting due to the type of vehicle I drive (thought they already knew what I drive). Needless to say this is the worst company ever. Save your money and sanity. They will disappoint you too. What do I know though, I'm just a stupid customer.

After experiencing good service with AAA we decided to purchase their membership for discounts and roadside assistance in case our cars ever broke down. Well, my tire blew out (not like the documentation said - flat tire) and I was stranded around 9-10pm on I-16. I was fortunate that it happened just after an exit with a gas station. I managed to back my car up the ramp because AAA said it would be an hour. Then they cancelled the call then and never came, never called back. My husband, now awake and worried, called and called and called -- the dispatch finally told him that they wouldn't be there until 6am.

AAA's service on August 14-15, 2022 for a Milton, MA call was despicable. We had a flat tire, called for help at 11:30 PM, they said they'd be there 12:30 AM. By 2 AM, still no show. We kept calling in, disgruntled and unhelpful operators answered with "we have reached out to dispatch, no reply, when we hear back, we will let you know." Beyond unhelpful. No specific time was shared, which would force us (two women) to wait until sunrise for ONE tow truck driver for the entire New England region. Since we both work 9-5 jobs Monday-Friday, we had to get home. Our only option was to order an Uber/Lyft, because we were not riding our bicycles from Milton, MA to East Boston, MA at 2:30 AM. AAA should reimburse us for having to order a Lyft on its negligent dime.

Do not use AAA. They do not care about Membership!!! I have been a member of AAA since 2002 and my husband at least 3 years before. After we married in 2007 we combined the memberships. My husband received a letter (since he had the older membership) informing him that membership would not be renewed at the end of the current membership term. On August 22, 2022, I reached out to AAA to find out why our membership was being canceled and was told that no exact reason was available. Eric who I was speaking to was the final voice I could reach. There was no one higher than him. He told me that although we had not even used the services in over a year, the decision was based on several previous years of service.

I had the worst experience with this company. I went and had my car towed to their auto store and I didn’t have money to pay to get the car repaired at this time and wanted to bring it back and they wanted to charge another towing fee when you have four free. I used to hear wonderful things and I’ve had some wonderful experiences with them before but this right here is bad business in my book.

I was a member of AAA because of their excellent roadside assistance plan. Unfortunately, let the buyer beware. The company engages in outrageous and disgraceful business practices. I paid for my plan for 5 years. This entitled me to use the plan 10 times over that period of time. I used it only 3 times and was informed that my plan will not be renewed, that none of their decisions can be appealed, and that renewal of membership is prohibited for life. Do you really want to purchase anything from a company that punishes you for reasonable use of their service?

We needed a tow, stuck in Chehalis. Couldn’t get a tow truck for 4 hours. Apparently, they too are understaffed. But, the company that came out was EXCEPTIONAL. Superior Towing…wow! Driver was professional and knew exactly what to do. We couldn’t be happier.

If the option to give a 0 star review was available I certainly would have chose that. AAA has proven to be unreliable and unprofessional. Honestly, at this point the membership service is a complete rip-off. The discounts are at best minimal and the road-side assistance is a joke. On 2 separate occasions I had a vehicle issue that resulted in needing a tow.

I was left stranded for over 5 hours, I got a lot of “We’re sorry” but no one showed up. It was horrible service and lack of any regard for my safety. If you need don’t count on them because all you’ll get are a lot “I’m sorry for your inconvenience”.

I called the Lawrenceville NJ AAA on August 5th, and Carlos ** gave me an appointment for Monday the 8th. I called to confirm the time Carlos told me to bring it in at 11:00 AM. I arrived ten minutes before the time. I s[oke to Carlos and he said it would take two hours to do the oil change and filter. I told Carlos that's why I made an appointment. Carlos said the appointment is to look at it. I had it done at Firestone within twenty minutes and they told me I can use standard oil. AAA never told me that. They were charging for synthetic at a higher price. It seems that brand names can not be trusted. I will no longer deal with AAA for repairs.

For those who have a membership with "AAA"? Here is a warning. FYI. If your car breaks down at any time or anywhere for any reason and you are stranded Triple A will only tow your car and you will now have to get a Uber or Lyft. And lastly, the driver offered me a ride a along with my car for an additional $35.00. All due to COVID . I called and reported this to Triple AAA. And their reply was, "We can no longer take members with their vehicles due to COVID 19." But the additional $35 charge. They knew nothing about it. Please please forward this to anyone you know that has Triple AAA. They are robbing us with our eyes wide open. Just imagine if this happens to your mother or grandmother late at night.

Would NOT recommend relying on AAA with the safety of you or your family. AAA was called for tow service while traveling out of state. It was confirmed the tow truck would arrive within approx 90 mins, however when 1hour 45min passed and there was still no tow truck, they were called. Their response was the service had been canceled. Really AAA? We paid for service, it is active, and you cancel this tow without any notice. Not even a call back to say it was canceled. Really AAA? So you left this person stranded on a major highway in over 100 degree temp for 2 hours without notifying them that towing was canceled? Unbelievable. You put your member at risk and left them in grave danger. If you are looking for a company to have your back and keep your family safe when emergencies arise, DO NOT buy AAA. You would be advised to add this service to your car insurance instead. Would NOT recommend anyone go with AAA.

I was left stranded on the highway for several hours. I was promised I could leave my vehicle and towing would get my car. I took a Lyft home. They never showed, lied and stated I was on the turnpike. Because of this and my vehicle being left on the highway for over 12 hours the state troopers had my vehicle impounded. I would never recommend AAA to anyone. It's not worth it.

I upgraded my account to premier, I one level below premier account, they have four different options from basic to premier. They offer a 200 mile tow for free if you have premier account along with more incentives for other services. I paid for the upgrade, money has been taken, they inform me I will have to wait one week for this service. Online it does not mention that vehicles have to wait a week for the service to activate. It clearly says RVs and motorcycles, will have to wait a week. The whole idea behind emergency road service, is when it happens it is needed usually immediately. One week? My car will be more than likely impounded somewhere, another county over for something I paid for, I will not be needing this service by then. I have been with them, this is the 4th year. I can guarantee there will not be a 5th year, because of this.

Signed up with AAA today. Called to get a tow, was told we had to pay $75 because it hasn’t been 48 hours since activating the membership. Reluctantly paid because we need the tow. Was transferred and informed that the $75 only covers 5 miles and we needed the tow for 10 miles. The customer service woman was rude and called us a liar, spoke to her manager who said “oops sorry, but that’s how it is.” Membership has been canceled and have informed all family, friends and businesses I associate with to never do business with AAA.

We had been a AAA platinum member for 21 years when we broke down 68 miles from home. We made 4 calls to AAA over (FIVE) 5 HOURS beside the highway, and kept being told they could not find a tow for us, but were still looking... After 5 hours we called a local tow service and used it to tow our car home. After 19 HOURS AAA called and said they were still looking for a tow for us!!!! I filed with AAA to be reimbursed for my tow that I paid cash for. AAA sent me a check quickly and stated that they would not renew our policy!!!! The break-down was highway 19 in Homosassa, Florida, a highly populated area and very busy highway... AAA sucks!!!

Called at 12:20 PM because my car would not start. Was told someone would be here by 2 PM (which I thought was a long wait for AAA premium membership) and I would received text updates. At 1:45 PM I called AAA for an update and was on hold for more than 5 minutes before speaking with someone, who then put me on hold to call the service provider, and came back on to say there would be a delay until 3:15 PM. THAT IS THREE HOURS I WILL BE WAITING FOR SERVICE but at least I'm in my own home and not by the side of the road in 103 degree weather.

Had a flat tire on interstate, sat on side of road for 21/2 hours, no help, called several times for update, answer was always “15 mins away”. Finally changed tire myself. 66 year old female … 88 degrees… side of road for 3 hours, been a member for 20 years … Just glad it wasn’t night time!

I have been loyal to AAA for over 29 years because I love their services. Recently, the services have gone downhill. My elderly handicapped father requested roadside assistance and no one showed up until 4 hours later! I use AAA for their convenience and safety, however this is far from convenient and unsafe. My dad waited a whole 4 hours stranded on the road, which is uncalled for. I had issues with their services lately too. I had to get my car towed. Called AAA at 7 AM and they said they’d send someone by 8AM. No one arrived.

Woke up this morning trying to get ready for my last bridal dress fitting to a flat tire So I immediately called Triple A. Made an appointment for a tow truck to come out and take my car to the mechanic shop that I take my car to and and 20 minutes later I finally get a text that says, "Your request has been submitted" and then 50 minutes later from that I get a call saying, "Oh we have to cancel your towing request because you're not gonna be present for your car to be picked up" and I said, "Well I have my boyfriend there to be home to be able to give them the keys to my car" and they said, "Oh we still can't do it so we have to cancel it. Just call us back when you're available." Last time I called them they were able to just get my ID and my Triple A card without me having to be there from my boyfriend so I don't know what the difference is now the difference is now when that was like a few months ago.

Very bad experience to wait more than 4 hours for towing my car, there is kid and senior in the car under summer weather 90 F. Try to call many time but the same answer - ”have to wait”. Plus I am a premier membership.

I was stuck in a driveway in Ogunquit Mainin the early morning and need a wrench out. Sent in the request thru their chat system and was informed someone would be here in about 1½ hours around 3:00 AM. When the time came I got a call that no one is showing up and I could try to find help on my own or wait another 4 hours. Stay away.

Do lot pay for this services, I am a member for 2 years now. I never use my membership, today my tire just exploded, I call the AAA to be towed over 3 hrs ago. STILL WAITING, it is my First time using their service. Do no believe the advertising of SERVICES IN MINUTES, is not true. I called them 3 times, they says to call my own Tow and I can submit the bill for consideration of reimbursement. After 3 hrs, this is super disrespectful. Do not signed up with them. This is **.

Called for roadside service at 4 pm and was told the tow service would arrive around 5 pm. Now I am told it will be 7:30 pm. Each call in takes 30 minutes. I was also told I could find my own towing company. Not acceptable.

After several decades of faithful membership to AAA today I had to update my account based on an email request. There is virtually no customer service anymore. Everything relies on the member to correct accounts, update, make a membership account and log in. It seems AAA is happy to get a BIG membership fee year after year and yet they want the member to take their time and energy to stay current. I was on the phone 35 minutes and the representative never apologized. Sad.

Before you become a member, please consider checking with your auto insurer. I have NationWide and they have a very good roadside service, which I am now a member. My daughter was left stranded, because we relied, on OUR LIFELINE AAA, since 2019. No help arrived & she was there so long, the morning crew came in to work and found her still in the parking lot.

Ammari is a large towing contractor with AAA. They installed battery wrong. The company busted alternator and fuse system. Then the company proceeded to call me constantly and harass me when I demanded payment for damages. AAA should be ashamed for having contractor like this. They were unprofessional and were not about business. Each time they called they used a different name but the voice was the same. I will not be intimidated by hoodlums. Pay up and get trained employees who can fulfill services you say you provide.

After 41 years with AAA, we are canceling our membership. On 06-21-2022 I called because my battery had died. No response on 800 number and link was not provided. A coworker got my car jump started. On 06-28-2022 at 10PM called for a flat tire. After 30 on hold, I was finally able to leave the service request info on the link provided. After 30 minutes, I called and talked to a nice lady and she gave me the provider info and they should be calling shortly. 30 minutes later, I called back. I finally called the provider directly. His driver showed up about 15 minutes later, at 1:15 AM. I called AAA today and AAA (Colorado) was bought out about 3 months ago by The Auto Club Group (ACG). They use different software and processes - calls are being dropped, not transferred to providers and so on, lots of glitches. Too much for us. We are going with Good Sam.

AAA "trusted" tow truck partner DeFalcos nearly ripped the front bumper off of our car. I have it on security video. After MONTHS of back and forth with Lenora ** and her Supervisor, providing written statements and both photographic and video evidence, they finally admitted that DeFalco caused the damage. We were asked to provide an estimate of the damage. They didn't like the estimate, so we were instructed to obtain another. We did. Now they are rejecting both estimates because DeFalcos says they are too high. Two INDEPENDENT auto repair shop estimates. AAA sucks because they do not play any role in helping customers recover from damages that they authorized though their chosen vendor. Do not trust this company to be your advocate if something goes wrong. They are NOT trustworthy or honest in the way they treat their customers. We have been AAA members for decades. They suck!

Had my car broke down on a highway and had request for roadside assistance at 9.25 pm. I was initially given a time of an hour and I waited on highway curb for over an hour and half after which I called back AAA to get a revised time of 1 hour more I.e 11:55 pm. AAA expects me to stand on a highway on a curb for over two hours as they need someone with a valid ID for towing. Extremely pathetic service and customer care. Stay away from them and continue with roadside assistance from your insurance company.

I was a member of AAA plus RV for 20 years. The first 18 years I could depend on them. The last two years I could not. Last year I waited 24 hours before I called my own tow truck. This year after waiting until the shop closed its gate, I canceled. I called my own tow truck the next morning. I called to cancel my membership and they did not refund the 7 months left on my membership.

We have been AAA members for 25 years. The experience we've had over the past two days with trying to get a simple tow for our son who is stranded in Culver City has been nothing short of horrific. He waited 4 hours for a tow last night that never came. He has been trying repeatedly again today to get a truck to tow him. He's given a service window, leaves work to meet the truck but it never shows. A new service window is given, he leaves work again but now there is no truck available. Why the bother giving him an ETA when there is no truck coming? I have never experienced such a completely inept level of service and disregard for customer service. A long-time membership doesn't mean anything to this company. We will be cancelling our membership and doing everything in our power to convince all of our friends and family that have a AAA membership to do the same. Unfortunately 1 star is the lowest rating allowed.

Check out BBB F rating and 1.5 star ratings. We’re canceling. No show, no customer support for first emergency (in major metropolitan area) after more than a decade of premier service membership. Rip off!

Thank you AAA. I have been waiting since 2:00 this afternoon for a jump. Now it's 2 am. You failed to come the first four times at this point I started recording the calls. I'm glad I did because the next four calls the same employee hung up on me. Although I have use this service for over 10 years I was told tonight for the first time AAA does not jump motorcycles. Now if you go on their website under Services provided indeed it directly states that. It also indirectly States it at the same time by starting with the motorcycle membership you receive all the same services as a standard membership. The word being all. But the line was crossed at 1:20 a.m. when I said ma'am it's listed online and on my bill I was told I personally needed to take it up with corporate and hung up on.

AAA suck. They didn’t care about the service. Didn’t care about my safety. I have been on the side of the road for about 20 hour. It’s been lie after lie. I would not use AAA again. The workers are rude and just don’t give a damn about anyone or safety. I have been a member since 2014. I am not pleased with the way I have been treated

I have been a member for 15 years and have used roadside assistance twice. First time was fine and no issues. The second time, I called for a tow at 3:30pm. I was told truck would arrive in one hour. An hour passed, no truck, called again, said one hour. 7 hours and multiple calls later, the truck is not here. Now it is dark, and stores and services are closed. I feel I will be stranded overnight. The phone reps are unaware and give generic information. The misleading and poor communication is unacceptable. I am beyond furious and now feel I will be stranded overnight alone.

I have been a Premier member for 8 years. I added a person to my account that was removed August 2021. To my surprise when I had a roadside emergency to find out I didn't have any services left. After 90 min of looking into this issue, we discovered a tow that was in November 2021 used by the person who was removed in August 2021. Who apparently, fraudulently said they were me. I has a case started to try and have that service restored to my account.

I was very disappointed with the Roadside Assistance that I did not receive today. We had two Flats on cargo van that we were pulling. I called to have it towed. They refused. Stated if I was hauling a motorcycle or ski boat they could tow as that was recreational. Since I was hauling household items it was not covered. Made absolutely no sense to me. I am a 24 year Premier member with RV coverage. We were told to purchase that for coverage on our cargo van. I then asked, "Can you change the tires on the cargo van." They said, "No it would be a safety issue since both tires were flat." All they offered was to put air in the tires. The tires were very badly damaged and were not capable of holding air.

I needed two services last night. I was told it would take an hour. 2 hours later I made other arrangements. This morning AAA called and asked if I still need help. They had no reason why they no called no showed last night.

I NEVER sign for automatic renewal of my policy, and for the last 2 years well before my policy is to be renewed they charge my credit card (which they are not supposed to keep in their records) for renewal. Then I ask for credit for that unauthorized charge and it takes forever for them to do it until I have to call my credit card and explain the unauthorized credit charge and dispute it.

Avoid AAA like the plague in Virginia unless you appreciate 3 hour waits for assistance, if you're lucky enough to get a tow truck. They partner with a company called Access Towing, should be called abscess towing with their rude customer service, and canceling tows without notifying the motorist. I have found stranded female motorists waiting 3 hours in the dark. Have had their truck show up only to say they won't tow and give no reason. AAA is just as culpable because they continue their business with this company and apparently are not upset at how their paying customers are treated. Get roadside through your car insurance. Trust me you'll be glad you did. AAA may have once been the pinnacle of roadside but not anymore. You're better off renting a car dolly and doing it yourself. Word of advice. If you're stranded contact #77 and let the local PD know.

I bought a AAA battery with a 6-year warranty on it in 2018. After 4 years, the battery failed twice within a month. Both times I had to call for roadside assistance. The claim is the battery doesn't test bad so there is no warranty pro-rated discount. They did offer to sell me another battery at full price. The battery is clearly failing and they won't do anything except send someone out to jump start the car and try to sell a new battery. Good luck dealing with these people, but after 36 years I'm done being a member.

I could not be more dissatisfied. Last night I got a flat at 8:39pm. I tried to call, couldn’t get agent so filed claim online immediately. My child and I waited at the end of a driveway off of a highway. I was told on MORE than 3 occasions, service was on the way last night. My mother called and was told the same. As did my husband and he was told services were coming. Had I continued waiting, myself and my MINOR child would’ve spend 11 hrs in my car. Had my infant been in the car, I cannot imagine relying on AAA, would have ended in anything less than her being hospitalized.

I had the WORST experience today. Idk what happened to AAA service but it got everything ** wrong today. I had one phone rep who stressed me out and was not helpful. The next one sent a tow truck who didn’t service this area at all, so after waiting 45 minutes, I wasn’t able to get help from the tow driver & had to call AAA again. I was on HOLD for THIRTY ** MINUTES. ON THE SIDE OF THE 10 FREEWAY. NO HELP FROM AAA WHATSOEVER. I called the ** COPS and they sent Metro to change my tire. ** YOU AAA!!!

5/19/2022 trip interruption due to auto accident. Hotel that night and one day or rental car 5/20/22. after that nothing covered of $2026.16 expenses to get back home. Useless. The exception being applied is that we completed our initial leg of the trip with rental car. I would have been better off NOT going to my destination, and just returning home until the car was repaired. The condition that upon return of the rental to the location of the accident and flying home until our car was repaired is not considered, "part of the trip". Useless. Specific exclusion wording is, "until the destination is reached OR return home." Not much of a benefit at all.

I am still waiting for tow truck to call me 4 hours and nada. What a joke this company is. Called the number on back of the card 4 times and always an excuse about dispatch not getting the call or they will call you soon.

The woman who took my call was very helpful and kind. Dylan the driver was also kind and patient and a big help. My location was off road but he found me quickly. He tried to help with changing the tire but we were unable to so he towed me home with my vehicle. Great experience. Thank you Dylan and AAA.

IT used to be good/reliable. Now it's HORRIBLE. You call for a tow and be prepared to wait for over 3 hrs. It's Terrible!! My husband called and he was in middle of traffic when his car stalled. He called at 7:30 am and was waiting till after 10:30. Terrible service.

Ram's Roadside Club Services LLC are thieves - incredible that AAA leaves members in the hands of these thieves. First of all, even number given by AAA for Ram's services is not a working number!!! On reaching back to AAA customer service to report missing wheel lock key after flat tire service call by William ** from Ram Roadside club service on behalf of AAA , AAA agent 'Joseline' says - we will respond in 7-10 days - basically roadside assistance we charge you for means we will serve you in the hour of need in 7-10 days!

I do not recommend AAA to anyone anymore. Wish I could do 0 stars! This is now my second bad review for them. My whole family uses roadside assistance and so does my partners family. AAA can expect to lose at least all 10 of use as clients. This is not the first, but the second time that AAA has left me stranded for multiple hours! The first time it was 8 hours and this time 6 hours. The first time we had to reschedule and get a whole new request for roadside assistance as no one showed up and they claimed they had no request, when we had proof of a request.

(I regret that there is no ZERO star rating.) My granddaughter asked me to go with her to pick up another vehicle and drive hers back home. Her car needed to see a mechanic, and - consequently - it lost the fan belt on the way to pick up other vehicle. I called AAA ROADSIDE ASSISTANCE at 4:09 p.m. Was told it would be 1½ to 3 hours for the tow truck to arrive. After the 3-hour wait, I called to check and was told that no one picked up the call. ???? Apparently, a service call had been sent out to tow associates in my area and NONE of them were interested in taking the call.

I was quoted $800 to haul my 82 Chevy K10 pickup from CT to NC, that's 750 miles. Why did it cost me $462 to haul my 89 Camaro just 80 miles? I wasn't a member for the $800 quote elsewhere. Wasn't a member of AAA either. You guys need to fix your $7 a mile joke. I was disgusted the whole way home. Driver, Gary, was great. No complaints about him. This goes out to you walking wallets on corporate level. Not only did I pay the $462 for 80 miles, I even got myself a membership too. Nice job AAA. It reminded me of the the famous quote, "Never let a crisis go to waste". I will make good use of this membership and then will find one of your competitors to go to. I am sick here thinking about this. To anyone who reads this, prepare yourself if you need AAA without a membership.

I have been a AAA member for over 25 years. The last 3 times I have used AAA they have been extremely SLOW to respond with tow service or roadside assistance. Last week it took over 3 hrs. for them to arrive to charge a dead battery. They sent the tow service I asked them NOT to send due to tow driver going through my tools in my garage when he was to be changing the tire. Then AAA got it wrong again when I called back to see where/when help was coming. Somehow AAA recorded I needed gas. I had plenty of gas but a dead battery. The time before service was slow and when help finally came they could not change a tire and refused to replace the spare the way they found it. A third time, a police officer refused to let me use AAA saying they were too slow to respond so I had to pay for private tow service even though I had AAA. It is upsetting to pay for a service you cannot use.

Having been a 20+ years 'Plus Member' along with another family member, I received a letter stating my membership was not being renewed due to 'extensive use of services'. We have had only THREE calls to AAA in the last 3 years. (AAA allotted TWENTY FOUR calls - 4 per member per year over 3 years). AAA refused to explain why they consider three calls to be 'extensive use of services'. A complaint to Better Business Bureau resulted only in their 'Customer Engagement Specialist' (M. ** of Michigan AAA Branch) stating that membership was not being renewed due to 'extensive use of services'. Fortunately, in doing a search online, I found better and far less expensive roadside assistance alternatives. Beware of AAA - they'll take your money for 20 plus years then drop you for no logical reason.

Every time I need the service is a nightmare. This time I damage a tired on 95. .. at 6:30 pm… Since then I’m waiting for the towing… All the tire shops are closing now and we’ll have to be towed to our home 120 miles away…We still waiting .. Horrible experience! I won’t renew my membership.

If you are considering AAA - look somewhere else - customer service is poor. Son in Military left stranded on highway for hours - past ETA time. Every time he called he got 20 more minutes - they never showed up. Ended up calling another tow company to pick up car. Called to speak with a customer service manager - he did not care. All he said was delays will occur. (For hours apparently). Long time customer of AAA - will shop for an alternative.

Poor service in the middle of the road called 24 road services at 245am. It is 6:41am still no service. Called AAA back. Spoke with Tony the supervisor at 540am in Nashville. Said she would red flag call. A hour later still no tow truck and car still in road. I don't recommend this service especially if you need emergency help. Poor service.

I was. In Vegas Monday and had accidentally locked my keys, purse and cell phone in the car when I was packing up to leave. The hotel was nice enough to look up Triple A I called them and was told they were only taking 911 calls! And to call back in a few hours. They did connect me to a tow company (hmmm) the tow company said they would be out in 2 to 4 hours and I would have to pay commercial rates. So I sat outside in the heat of the afternoon 12 to almost 2, with no cash water or phone and then had to pay 88.00 on top of the wait I am also a senior citizen. We have had Triple A for 35 years and have had no complaints but it looks like they are having a lot of complaints now! Time to rethink the 198 a year we pay for the privilege.

I had to get my car towed. Was given "priority" status as I was in the middle of the road with a child. They took over 90 minutes to get to me. Customer Service was a complete joke. Save your money and get your own tow. Had to get the same vehicle towed and the second time it took over 3 hours to get my vehicle towed. I will never give Triple A my business again!

Up until this experience, I really had nothing bad to say about AAA roadside assistance. I always said I wish they could respond more timely, but I understood, things happen. But after this experience, we are seriously reconsidering continuing our membership at all! My car broke down on Wed, May 18, around 2:30 pm. I procede to call and request a tow. The service call was registered at 2:55pm. It took until 10:45 pm, on Thursday night, May 19, to get a tow truck to bring my car less than a mile to my home. This is after multiple (possibly 15 -20) calls to request updates (the app was still showing ETA 3:25pm May 19), only to be repatedly told "We have a truck on its way to you."

Been a member 22 years. Had to repair an exhaust on my Jeep. I'm an essential worker and worked 50-60 hour weeks. Plus winter would never end this year. After finally repairing my exhaust, I made an appointment for inspection. A day later my Jeep wouldn't start. I had no time to figure it out, so I figure I'd get it repaired with my inspection. AAA denied my tow because it was past inspection. Why? It's registered and insured up to date. Still wouldn't tow it. After paying for roadside assistance for 22 years, I am canceling my membership. I gave all to my community for the past 2 years, and AAA screwed me. I am done with them.

This company is useless. I always have to wait forever for service, had to pay out of pocket for last tow out. They refuse to reimbuse me for it. Sent a terrible company to do the tow, was charged 200 (he originally wanted 300, but changed his mind when I said no thanks!) and the guy had no clue what he was doing. His main concern was liability, not getting my darn car out! He kept asking me how we should get it out, and asking that I don't hold him liable...crazy! The whole tow out took 10 minutes, and the car was not damaged, so why are they treating it like a wreck tow?? I know for a fact if I had just called someone local, it wouldn't be more than $90. We have a total of 4 members with service cards, one of which has been a member for over 25 years. Guess we need to ditch this company, like yesterday!

My car broke down on the side of a busy highway, it was a dangerous situation. I had to climb a hill to stay away from my car and traffic. AAA could not find me a tow, 5 hours later they tell me to get my own tow truck and they will reimburse me fully. Now that I have filled out all of their paperwork and mailed it in to them, they are now not reimbursing me full. So they can't tow you and then they won't fully pay for a tow they said they would pay for. I don't understand what they are useful for anymore. Been trying to reach out to them for them to fix it but they just leave me on hold for long periods of time kind of like they did when I was stuck on the side of the road...

I have got AAA membership for 3 years. Had great expectations but it was a big disappointment. Every single time I needed to use my membership benefits, it was like pulling teeth: no commitment, disrespectful, unprofessionalism, careless. Even the home and car insurance was a rip off, they always have something to say to not commit. When they provide roadside assistance, expect them at least 1 hour after the ETA they give you. I slept in my car one day on I-85 with my 3 kids inside, only for them to come the next morning for just a jump start.

I have been a member since 2014. Fortunately I have never had to use the service. The one time I did need the service in 8 years was horrible. You cannot talk to a live operator without going through the menu that takes forever. Even when asked to press a certain number to get through the menu the automated service does not recognize the number I pressed. When I finally got the tow scheduled it stated that they would be to me in 2 hours. Once the 2 hours approached I received a call from AAA representative that they were still trying to located a vendor. Another hour and a half passed and I received another call from an AAA representative that they found a vendor but it would be another 60 to 90 minutes. Total wait time is expected to be 5 hours. Likely I was at my home. After 8 years of membership I will most certainly not be renewing my membership in November. I will be switching to Good Sam Roadside Assistance as they are rated #1.

Buyer Beware!!! Do yourself a favor and choose another auto club/roadside service provider. AAA took advantage of my 76 year old mother, suffering from Alzheimer's disease, selling her a bad battery but refusing to honor the warranty when the battery died with 4 months and less than 100 miles on it! I moved my mother from Colorado to Georgia when she was no longer able to live on her own. Her sister (who is a AAA member) traveled back to Colorado with her to close her house and get her belongings sent to Georgia. In the process they found that her car battery was dead and had AAA come out to replace it, selling her a new battery with a (supposed) 6-year warranty.

I have been a AAA member since college and only used its services when my car had issues. They were always reliable when I would call. Some days I would need to wait longer for their services due to high demand but they would always be there and never not showed up. My fiance and I were planning our honeymoon and my mother suggested we use AAA travel service, she said it was free for members. Well, we contacted AAA, and set up an appointment, they asked us where we were traveling and what dates, etc.

AAA installed a new battery in my car in 2021. In May 2022, my car battery died. AAA asked if I wanted to purchase a new battery. I said, "No. I need my battery charged." AAA charged my battery and never mentioned it was under warranty. The next day, my car wouldn't start again and I had AAA towed my car to dealership. The dealership said, "The battery is dead and needs to be replaced." Within eight months, I have purchased two car batteries because AAA failed to inform me of my battery warranty. Will not renew AAA membership next year.

I called 911 first. I called AAA next. I was told someone was in route. City of Houston was on site in 12 minutes. 20 minutes later I was being dropped off at the next exit gas station. I asked AAA if they would reimburse me for the tow. The operator could not tell me one way or the other. I understood someone was on the way. That was a half dozen calls and two hours ago. This is how a premium member of 43 years is now treated, I can assure you this is not the same company we have depended on for almost half a century. 3 hours and am still waiting… I should have paid the $150.00 to the City Towing Company. I will now start using our insurance assistance to see if I can get picked up.

Been a AAA member with my parents for a few years and have needed to use it twice. The first time they left me waiting on the side of the road for 8 hours with a disabled vehicle. They kept saying someone was coming but nobody was being dispatched. Tonight my dad was driving us home in the rain on the interstate and there was a pothole in the fast lane and we blew a back tire. We immediately requested help- giving out coordinate location, AAA membership number, cellphone, email, and full name. We were given a wait time of 53 minutes so we called asking if anyone could be dispatched sooner since we had my two kids in the car and it was 10:45pm on the side of i78. We were told they’d be there at 11:50 and to call the police.

Worst AAA experience in my 20+ years of membership. Multiple hour long phone hold times, inconsistent distances to destination, over one hundred dollars added to charges, 10% extra to use debit card, and customer service assistance by a supervisor was totally unacceptable and worthless. Waited over 3 hours for truck to arrive. Google maps showed 30 miles to dealer but I was charged for almost 50. Charged $7 per mile. Receipt was not itemized. My experience was horrible! I’m done with AAA!

I have been a customer of AAA for 40 years... 40 years! My faith in their reliability or the value of membership is shattered. In the past year I have had two experiences that required roadside assistance. Each time I was told the provider would arrive within 45 minutes. Each time it took more than 6 hours to get assistance. Each time the phone agent was uninformed and lied. This last time I received a call from a tow truck driver telling me he would be with me in 45 minutes. Four hours later an agent told me that there was no record of the call, nor did they know who called me! So, someone obtained my phone number and location and AAA wasn't even aware. He could have come and robbed me or worse. The truth is that AAA is obsolete and hanging on by a thread. I've cancelled my membership and I suggest other do as well before someone gets hurt.

I signed up for AAA recently. I neglected to read the fine print saying I had to wait 7 days to be covered. When I attempted to use the roadside assistance I was told since I just signed up there would be a $75 same day service fee, however If I call back the next day I wouldn't have to pay it. Tow truck come, hooks up my car and is on its way (47 miles trip). The tow driver calls me as he is in route to the dealership and says AAA just called him and said actually she is only covered for 3 miles. The tow driver himself said that if they were told there was any fees involved they would of obtained my credit card number before dispatching a truck to pick up my car. AAA won't acknowledge their employee told me if I waited till the next day I wouldn't have to pay. Now I have to pay $275 to have my car towed. I cancelled my membership and I'm currently looking for another company. They don't stand before their employee errors even after listening to the audio.

On April 29, 2022, I was driving eastbound on I4 in Florida when an object fell onto the highway in front of me. It was impossible to avoid it. This resulted in a flat tire. I was able to make it to a southbound exit to US-27. I pulled into a WAWA service center and called AAA. I have been a member of AAA for decades. I requested a flat-bed tow truck at 10:15 PM. I was told that one would arrive by 10:45 PM. No one came. I called again at midnight. Numerous calls were made after that. Finally, someone admitted to me that no help would be arriving. At 4:00 AM on April 30, a good samaritan purchased a tire patch kit and spent a long time locating the site of the puncture and plugging it. This worked, and I was able to drive home at about 4:40 AM. At noon on the 30th, a tow truck operator called me from the WAWA center asking where I was! AAA didn't even have the courtesy to cancel the request and caused this man to waste his time.

A technician denied service unless I signed the waiver, used a broken tool that scratch my tint, door handle, door panel and then cracked my windshield. AAA denied repairs because of lake side towing.

On April 25th 2022, while traveling North on I-75 in Florida we had a flat. The main reason I got AAA was just this situation. I called, got bounced around since I had a Tenn. membership but was located in Florida. Then the person Couldn’t find the SR 44 where it intersected with 75, he tried pinging my phone (I got that 3 hours later!) - so the short of it they could not locate me.

On 05/01/22 called AAA Roadside Assistance Service in Florida to request a Towing Service to pick up my car from specified location and drive it to a Mechanic to get it fixed. Initial customer service stated service would be provided within 2 hours what made it 11 pm. 12 am on 05/2/22 I called back asking for update on my service call and customer service stated they now can not provide a service time. I ask if they can tell me what time I can expect a service to happen next business day and they said they do not know. I am told I can contract the service someone else and request a refund but when I request to queue get the statement on writing with a case number I am being told I will not get one.

I have been a AAA member for many years. Lately their service has been terrible! I have had to have a brand-new battery replaced multiple times within a couple of months. With the most recent incident, the AAA employee stated that they needed to have my car towed to their garage to look at the battery and then refused to replace the battery (which was under warranty). I will not be renewing my membership with this terrible company!

AAA has the most impressive tow truck drivers. I was totally and completely satisfied with the service. Not only did the driver show up in 15 minutes with a bottle of water in his hand for us, but he also had jokes. Great experience overall. I've used AAA for 27 years now. I would recommend them to anyone. Great service!!

Called for battery service one morning because truck would not even attempt to turn starter, not anything electrical. Tech shows up, I tell him what's going on that my battery is under warranty, less than 2 yrs old I believe. He checks and confirms but needs to do some test. Takes out a jump starter. I let him know they don't work on this truck. He tried 2 or 3 kinds. Lost count of all the different things he tried. Finally lets the battery charge running off his van with cables and get a start. Runs more test, tells me it's not the battery, I need to take to dealer and get checked. I do that. Pay $200 for a full diagnostic.

I purchased a membership with AAA roadside and explained at the time of start up that I needed coverage for my RV. Twice I've needed to use their services and was left with no help. The first time I needed to be pulled out of a yard, the second time merely a battery jump or boost. The first incident they said I would be waiting a few hours, but with the temperatures dropping unexpectedly and the RV not being winterized, I couldn't sit and wait.

My mechanic of 25 years tested my AAA battery and my charging system and determined my battery was bad. Since it was a AAA warranty, I was jumped and I brought my car home. I called AAA the next morning. Stegall came to my house as a AAA tech. The tech was great, but he said the even though it only had a 50% charge after being charged by my mechanic, AAA would not replace it. This was the 2nd battery gone bad from AAA. I have entered a complaint with AAA and I'm awaiting their response. I charged that battery overnight and it never went above 55% charge. I called Interstate Battery (the battery brand) and their tech said that indicates a bad battery, usually from age. That battery is less than a year old. I wonder how long it had been hauled around in Stegall's truck.

I needed roadside assistance, mind you this is like 6 miles away from one of their centers and I have been waiting for over 20h still no sight of any AAA truck, I could have just called a towing company and been home 20h ago instead of wasting my time with AAA. I do not recommend them to anyone whatsoever.

I had to wait 5 hours on the highway for a tow truck. A friend of mine had to wait for 3 hours recently. The new app is Terrible. You have to wait forever before you can get through to an actual person. No one is to trust a computer App only in an emergency situation. Get it together AAA. You are failing.

Called for a tire change service in Newark NJ on a Thursday night at 8:27pm. The customer service agent stated that the waiting time was at least 90mins… Really??? Stranded at night and there was no other option. Haven’t used this service in at least 8 years and this is how it works??? Ended up calling a friend that luckily was home and was able to help me. Needless to say I canceled my membership right away. Useless AAA!!!

Called roadside assistance at 9:15pm for a tow. Tow truck was supposed to arrive at 10:40pm. Tow truck didn't arrive. Called customer service for an update. After 15 minutes on hold, I was told a tow truck would arrive by 12:10 am. Tow truck never arrived. Called customer service and was told they couldn't find a tow truck and asked if I could hide my keys somewhere outside the vehicle for when they could find a tow truck. It's now four hours later, my car is stranded in a parking lot, and I need to be up for work in 5 hours. Worst roadside assistance ever!!!

KS90-Joshua C was respectful and excellent to all details. He had to go through many steps to get my vehicle towed. I was amazed at his knowledge. He was kind and delightful too! Thanks to AAA for such great service!

We contacted AAA from the freeway roadside after replacing our punctured tire ourselves, and finding out that our spare tire was faulty. We were promised someone would be there within 1 hour, and even given a name of the service that was coming. After 1 hour passed and no one had showed up, I called again. I was told that they were still working on our request and would send us updates. I pointed out that we had already been given the name of a service that was en route, a time for them to arrive, and certainly NO UPDATES that they were not coming.

Needed a tow and AAA assigned an account # with a ETA for the tow. After waiting 2 hours called back and was put on hold. Waited 30 min. Fortunately I ask for the name of tow company so I called them directly. Found out they weren’t even under contract with AAA and hadn’t been called. I called AAA back held 10min and got transferred to dispatch with a 30 min wait, no answer. So after total of over 3 hrs waiting for AAA. I abandoned vehicle and got a taxi home. Next day called independent tow company and got a tow within 30min costing me $125. This was my first request for assistance and it was a brutal experience. I’ll not be renewing my policy in June!

Have had triple A since I was 17 and got first car so nearly 20 years. Used it twice before and it was good. Last night was Easter and on our way home hit a pothole and the tire bull joint that holds tire on to right arm axel snapped..putting the front of the car on its frame. Tow truck came. Saw it couldn’t be dragged on flatbed and needed special crank tow machine to lift front with a hook.. They are common.. Howe not on holidays with a skeleton crew.. The first tow truck described the situation and no service in tristate area would pick up the call after that.. We waited 5 hours believing a tow was in route.. We were misled. Had to leave car with sign on it and find a harness to secure wheel and drop 3 kids off ages 14, 9 and 2 who were waiting in the cars having to pee for hours..

I been a member for over 5 years. I used the card once. The reason I have the membership is for my car that my wife use everyday to go to work and bring my kids to school. Never thought to have her name in the card. Today my wife had flat tire at the school and she has to pick up my kids. At school in 2 hours so I called AAA for help and they said I have to be there cause card in my name. I tried to explain the situation didn't work. Then they ask me to open a membership for her plus same day assistance and another fee cost about 180$.

On April 13th 2022 AAA roadside service left my 90 year old friend and neighbor alone with his eighty year-old wife for hours in their broken-down van just north of Detroit. I drove 41 miles to pick his wife up and brought her back home. My 90 year old friend stayed there and waited a total of 7 hours before someone came to help from AAA which he has been paying into for 25 years. During that time I tried calling and calling and got put on hold and got put on hold 20 minutes. 30 minutes. 60 Minutes. No one helped. No one cared. Upper management did not respond as of this note. Joseph Richardson Jr. CEO or President of AAA Michigan shame on you! Karma...What goes around comes around. This is horrid. Just my opinion. Call me. Quit hiding.