AAA Reviews

My car system shut down and could not start on the freeway. Called AAA and a kind lady told me help will be there within an hour to tow the car. Luckily in less than 10 mins we got called by David who managed to tow my car to safety. In half hour it was done! Excellent and professional service from David. Thank you very much.

Watch out. They try to rope you into auto-renew, don't give you any warning about renewal. And then after it processes, they refuse to refund it. Better to get towing service through your auto insurance, and much less expensive.

Juan ** has provided the worst experience. He is not trustworthy regarding quotes for car insurance. Started me off with an amount I needed to put as down payment. I was going to pay with my credit card, then Juan ** said I could not make my down payment with a credit card. I needed to provide my checking account. Made no sense, but whatever. Then he begins to tell me the amount going to be charged on the checking account would be different than the amount being charged with a credit card?? So how did I end up with two different amounts since he said I was not able to use my credit card.

I have been a member of AAA for many years, they offer many services, towing, car jumpstart, battery replacement, insurance, etc. Their subscription allows 3 emergencies for 1 year. Recently I have been using their batteries because of convenience to avoid hassles of hauling my battery to the shop and also because there is no alternative when you're stuck somewhere. I have used 4 of my immediate family members cars for their batteries and all of them had to be replaced with a year and a half. The problem has arised when I noticed the battery life was not lasting long enough, and when all 4 cars had issues at the same time. AAA had no issues to come out to the location and they would replace it, but the problem is that they would use one of my 3 occurrences/emergencies for the visit for the warranty. So in this situation my emergencies would be used up quite quickly.

I own a Land Rover car which has left me on the side of the road twice. Both times their roadside assistance has used AAA to tow the car. Both times I have received extremely poor service, being left there for 4 hours or more waiting while they continuously update the expected arrival time. The last time we broke down at 1:00 PM, the car did not make it to the service center until 8:00 PM that night. These people have no respect for their clients, they fabricate excuses until they can finally locate someone to do the work. I would recommend you avoid this company like the plague.

Took my perfectly fine 2001 Tahoe in for a 100,000 mile service. No complaints from dealership on any major issues with vehicle or suggestions. Just routine upkeep on a vehicle that pretty much sits. The vehicle only had 117+ on it, and they talked me into a transmission flush. 117,164 when I dropped it off initially, 117, 279 when I made it back to them with transmission problems. Transmission fluid apparently leaked in my driveway, didn’t know that until I got on the road. Now they claim it had nothing to do with them, just a coincidence. $792 for maintenance 7/25 $340 for rusted oil cooler line 8/15 and a note that now says it's slipping in third gear on paper but telling me while I’m there and allowing me to drive off. I guess it’s on me to buy a new transmission now.

Where is AAA? We need you and waited 3 hours in the middle of nowhere? Terrible experience. I don’t recommend this company to anybody, don’t waste your money. My daughter and son-in-law’s car broke down and we had to with my husband to pick up my daughter and my husband stayed with my son-in-law. They had to wait over 3 hours at night in the middle of nowhere. Is that we thought when we became member, wait for hours? Of course not. They only get your money but they don’t do their jobs! I will tell everybody to not to become a member!

I was recently returning from the bay area on a Saturday via I-80 when my battery light turned on. Eventually, my battery completely died at 2300 on the side of a very busy stretch of I-80 through Fairfield. My battery had just enough life to turn on my hazard lights, but they were fading fast. I called AAA, which I've had for 15 years, and was transferred to the wrong operator so by the time I called back and got the right person it was 23:30. I told them my situation, alone in my car with failing hazard lights in the dark on a busy stretch of highway. They said the very next truck would be routed to me as I was high priority.

Under no circumstances should anyone pay AAA for Roadside Assistance. I was a member for 9 years and only used it twice. The last time I needed AAA I had broke down on a bridge in an unsafe location. When I called I was told the response time for a tow truck would be with in the half hour. When I got the text update, it said it would be an hour and a half. Feeling that I WAS LIED TO, I immediately called back to complain and got nothing but excuses. When I arrived home using a different towing agency not affiliated with AAA, I cancelled my membership and expected to receive a refund for the months remaining. Now I find out that you can't cancel your membership even if you are totally dissatisfied with their product!!! AGAIN, DO NOT USE AAA FOR ANYTHING. THEY DO NOT STAND BEHIND THEIR SERVICE.

I was by myself, a single woman, on the side of a major highway after my tire blew out. It was a very dangerous situation. I had to skid to the shoulder of the road when the tire blew. I called the Triple AAA number on my Premium Membership card. Apparently there are different regional offices, but I was not aware of this. The first guy was very condescending and not compassionate. I was just in a dangerous situation that had never happened before and he could care less. He said he "couldn't find the exit where I was located on the map." I'd explained the exit signs and several other factors to give him clues as to where I was. I was on a major highway and could see the exit signs, yet he "couldn't find it."

Long story short called in to get a refund on a debit card and provided a new one, which they have taken monies out already. But no refund yet! First 3-5 business days then again another 3-5 business days. Last week 48 hours and now it’s Aug 25 and. No reason why I haven’t gotten my Refund. All I get was, "I haven’t been working on you with your policy." Really? Will be shopping for another insurance. That’s for sure.

I’ve been an insured member of the Roadside Assistance since 1995. There are two recent two incidents that I needed in the last two months. The contractors are unprofessional lately. First instance the guy was on time but when I waited for him at the dealership he was a little delayed. He had went and picked up a young lady and they both had Starbucks. I insisted he knock $10 off my bill or I would call in and explain the issue. Second instance my parents are stranded about 40 miles from home. Topeka to KC. Tow times are not being updated - we’re having to call and ask what the heck is going on. Every time we call they say, "Oh he’ll be there in about 25 minutes." It’s been two hours from the initial call. On the initial call they were quoted 30 minutes. Still stranded...

I came out of a local establishment in the middle of town to find I had a dead battery. I remembered I had a AAA card that I have been paying for every year since 1986! Finally, I needed them so I placed a assistance call. They pinpointed my location and sent me a text. That was logged at 1:03 pm. They told me it would be 45 minutes. After a hour of waiting in 98 degree heat, I called them again. They told me they had no record of my first call. I said they had to because they sent me a text. They tried to connect me with the local office, for some reason, and no one picked up. Finally, the head office called me and said someone was on their way..... He showed up 1 hour later! All I needed was a jump!

Called AAA this morning for a tow truck for my wife's BMW. Troubleshot it last weekend, looks like fuel pump. Was going to schedule a pickup in advance, they do not do that. Call the morning of your appt at the dealership. Called this morning at 7AM. Asked for a tow truck, they said one would be there by 0805. At 0800 the Camel Towing service truck arrived.... No tow truck. It was his second tow issue (not a service call) of the morning, he was not happy. Neither was I. Called AAA back, they were very unconcerned.

We were abused by AAA towing service. 8/19/2019. The vehicle was a mercury mountaineer suv. I was a driver and my husband was a passenger. We were manipulated by AAA agents for about 7 hours under hot weather (94 degree by the car thermostat). Finally, we paid a local towing service by ourselves after 4:30pm and got off the road.

I want to start this off by saying that the flat tire was my fault after hitting a ditch in the side of the road. I pulled over and called Triple AAA for a repair, and I gave them my location (It was called Gunpowder Falls State Park: Headquarters) and I was told it would take about half an hour to an hour. I was a bit annoyed, but I figured I'd wait until someone came up.

Driving west in the Everglades and about 30 miles from Naples, my rear tire exploded. Talk of bad timing, my cell phone was dead. I waved down cars passing a few feet from me at 80 mph. After about an hour a car stopped to see if they could help. They loaned me their cell phone and I called AAA. Asked if I was safe I replied I was in a very dangerous place. I was asked a number of inane questions and at this point I was upset and close to panic. Several state police cars passed without stopping even though my flashers were blinking. It was also lightning.

I have been a AAA Member for 28 years. I have had auto insurance with them for 20 years and homeowners insurance with them for 16 years. Earlier this year my auto insurance went up $200 or 20% despite no claims and an immaculate driving record with no violations. My homeowner's insurance just went up 37%. There has never been a claim. I was told that all their policies are going up because everyone is going to have to pay more to keep the company afloat. I have already cancelled my auto insurance and am considering canceling my homeowner's as well. These increases are grossly excessive. Think twice about using AAA. They were a great insurance company, but seem to be in trouble. I think that state insurance commissioners should be looking at them.

08/18/2019 Called in for roadside assistance at 9:40 PM. It is now 1:44 AM, still no service. I have been a AAA member since 2001, several times I told the representative that I had My little children with me. A 5 year old and a 1 year old. After several telephone call at about 1:30 AM I was told by the last representative I spoke with stated It was not documented I had children with me and that they (tow truck driver) do not like coming out in Milwaukee late at night (real calm like this was okay to say). Really. Why wasn't this information given to me at 9:40 or even better given to me when I initially signed up to become an AAA Member or each year I've paid my renewal. It's only been since 2001. Horrible service. If I could rate the 0 (ZERO) I would, SAD Experience... I will not be renewing next year.

I have been a AAA premier member for a couple years now and recently had my car towed from Jackson Wisconsin to Madison Wisconsin and I take this route daily and the route is a 85 Mile Drive give or take with no tow for the year and recently had to use a tow from Triple AAA but AAA decided to say that the toll was 105 miles. I know it was only a 85 miles tow but AAA insist that it was a hundred and five mile tow. AAA is a scam and how could The Better business Bureau give them a good review? I think it is totally unfair that AAA is robbing people out of their miles...

News flash if you own a motorcycle and you don't know who these guys are you need to, have one of their cards or do a bookmark, a save whatever you need to do to keep their number in your pocket. My wife and I were down on highway 60 tonight 11 p.m. flat tire on a Gold Wing. Called AAA (we are premier card holders), got the runaround for over two hours and they had still not dispatched the call!!!

I have been a classic AAA member for 3 years. This is the first time I had to use the service. I waited patiently for 2 hours for AAA to show up. Once they showed they said we owed money for towing more than 5 mile radius. When I called to request tow service there was no mention of additional fees. The service agent left me completely unprepared, wondering if I was being scammed by the tow company. I called to explain my frustration of my customer service experience to AAA. The customer resolution representative told me I should have been notified that there were additional fees, but that there was nothing they could do about it now. She also said they probably assumed I knew about the fees because I have been a member for 3 years. Quality customer service agents do not make assumptions.

I was awoken by a idling flatbed AAA truck outside my bedroom window at around 7:15. No driver in sight so after about 10 minutes of fumes going in my window, I look for the driver, I go outside and locate the driver somewhere across the street and down the block. Since it is illegal to leave a vehicle idling, I ask him to turn off the engine and thanks for waking me. Driver tells me to "get a life" and how his house is better than mine, etc. etc. Okay. So I just canceled my membership and filed a police report. That's what I think of AAA. CHAPTER 9. Stopping, Standing, and Parking. 22515. (a) No person driving, or in control of, or in charge of, a motor vehicle shall permit it to stand on any highway unattended without first effectively setting the brakes thereon and stopping the motor thereof.

My family and I have been members of AAA for over 15 years - the highest level of coverage, Platinum membership. I live in the desert in Arizona, with 110 degree temps on average in the summer. My car had a flat tire when driving in the Mill Mountain Campground in Globe, AZ. AAA refused to assist me, saying they did not service the road we were on. My family was literally stranded, with no one in sight to help us. I drove on the tire rim for 20 minutes when a nice person who happened to drive by, helped us. If we walked to the nearest service station it would have taken 4 to 5 hours - and the temperature was over 100 degrees. I had a second incident about 2 months prior - my daughter's car broke down close to the house. I was annoyed with the car and when I talked to the AAA representative I made an off-hand remark that was not intended as a real plan - that I would trade the car in.

1) They Jacked my insurance rate, (no accidents or tickets, perfect record) at least 50%. I went to Allstate, same insurance policy $60.00 a month less, back to what it was at AAA.

I've been a AAA member for probably 20 years, but never have I had to wait 4.5 hours for roadside assistance. The people at AAA were personable and professional, but in the end, if you aren't getting the service you paid for, what's the use of having a AAA membership? Had I known, I would have called a local tow truck and asked AAA to reimburse me. The tow truck driver who finally arrived was actually from a city an hour away. Obviously, AAA does not have enough wrecker companies under contract or is not offering enough compensation to make signing a contract with them worthwhile. Either way, they had better step it up!

Never once have I had a problem with AAA until yesterday. Let me sum this up the best I can. After being lied to about arrival times from a tow company AAA hired and having to call 4 times to get a estimated time which they ended up not coming for over a hour past that no big deal. I’m patient. Well they then make more excuses about not having a truck. They bring a tow dolly truck. “I have a Subaru Wrx. It’s all wheel drive.” I asked them, "It’s awd. How will you tow it!?" They said it is a 4 wheel dolly. I said, "Okay that’s fine." Long story short they then say they can’t do it. Car is too low! The damn car is stuck! And they knew that I asked them before they came! They assured me it’s no big deal.

I was treated disrespectfully by the customer service representative on 8/9/19 named Jay. I did not have good cell phone service. I was on a back road in an extremely rural place. I believed that because the city was so small that if the agent knew that I just left the city on a particular state road that they could find me. I explained several times that I was headed west on a specific highway and that if the service tech contractor (that is usually a company in a nearby location) would be familiar with the location. My elderly father drove 45 minutes from a nearby city to help me.

3.5 hours & counting for a tow truck to arrive and I’m with my 5 year old. Driver called at 3 pm & never showed. Now I’m back in their dispatch queue waiting another 45 mins. Unacceptable & no communication for the no show from the towing company. Coordination extremely poor with Hadley towing company. I had to call Triple A & file 2 complaints in the same day. I’ve been a member for 9 years.

We had a dead battery on vacation. They wouldn’t accept my husband’s AAA card since he was not present. We purchased a new plan with expedited fees added for about $125, since we had plans to drive home that day ASAP. They sent assistance but he didn’t have the proper tools to change the battery, so he just recommended we go to the shop across the street. We could have gotten a jump from anyone, including the shop across the street. We had to wait for the shop to serve many clients before them and the delay caused us to be 8 hours behind schedule, resulting in stress for everyone. We thought it would be reasonable to get our expedited fee refunded, and we requested the expedited fee refund, but AAA refused any refunds.

So, we have had gold service for years and paid for four members. This past year, rather than use my husband's card, everyone said my name, as I am the primary account holder. Thus, among 4 people, we get "16" service calls. In the last years, I apparently, then had 7 racked up under my name. Rather than let us know we were above the amount for my individual card when we called in, they discontinued my up-to-date paid service. We switched to their competitor, Good Sam Roadside, who has no such limits.

Very upset with AAA. Had AAA for three years and the first time I needed them they failed to help. Had to wait for two hours. Called them and they said it would be one more hour. No one called to stay in touch. I keep calling them. I called a tow truck myself. They were there in 20 min. I have not seen a reimbursement. I am grateful I did not have my grandson with me.

Our family has had AAA membership for years. We had a tire blow on our boat trailer as we were headed from Cincinnati on I-74 West. We were in a very dangerous spot on the side of the road. I called AAA's emergency number and was told that I had reached the Cincinnati office and they would have difficulty finding help in Indiana. I was incredulous, I responded that I thought this was a roadside service and this was the whole point of having a national company to help me. At this point I was cut off during a transferred call. I called again, had to go through the whole menu as semis are whizzing by us - to be told that he could give me a number of a wrecker service in the area that I could call. Seriously??

I rarely ever write reviews; my leisure time is usually spent enjoying life. I am taking the time to write this review in hopes that I will save someone else from going through the same horrendous experience that me and my family had from AAA. My vehicle wouldn't start in the morning, so I checked every possible box on the list, including swapping out the battery. I called AAA to have it towed to a mechanic. As soon as I gave AAA the information that they needed, I received a call from the local towing company here in Sonora, CA. This was at 7:36am (when I received a call from the local towing company). I called back after 11am when no truck had arrived, they said it would be another 2 hours. I waited... around 3pm (nearly 4 hours later) I decide to call AAA to get a different towing company to come get my car.

AAA in PA is the worst. They do not know what club you belong to, refer you to the wrong places, and then forget to make your appointment. It took four calls, and 40 minutes, to get service scheduled for my dead battery. I live outside Philadelphia; the 800 number staff kept referring me to a Central PA club. Finally the rep claimed they had connected me to the right club, and that I'd receive a callback with my appointment time within 30 minutes. That was 2 hours ago. I just called only to find out - whoops, they referred me to the wrong club, and NEVER SCHEDULED THE SERVICE!

While traveling through North Carolina on my way to a vacation at Myrtle Beach, had one of my tires blow out and called AAA. The service people showed up two hours later. It was a 107 degrees and on the side of Hwy 95. The blow out was on my Pop Up Camping Trailer. The technician informed me my trailer was not included in the my plan. I told him I don't have many options and what would I have to pay them to pay them to simply CHANGE MY SPARE WITH THE BLOWN OUT TIRE. He called his dispatcher and she told me the fee would be $269!!

Sunday afternoon (7/21/19) my 2 young sons and I were stuck on the side of the highway at 4pm in Texas with temperatures very close to 100. I needed a tow truck. I was told we were "priority" due to our location. I was also told a truck would be to our location in 1 hour. At 1 hour, I called and was told the call had been re-routed because the ETA for the tow was now 3 hours. After 25 min I called back due to no communication for an update on this re-route. I was informed they were sending a tow truck from a location 2.5 hours from my location. At this time we've already been sitting for 3.5 hours.

CASE # **. First spoke with a lady by the name of Jai or something and she stated my tow for some reason won't be covered, even though I had another tow on my policy. Call was escalated to a "supervisor" by the name of JILL. Very nasty and very uncooperative woman. First they told me the "uncovered tow" was going to be covered and approved. It stated my tow would arrive at 5:24PM on 7/24/19. That tow never arrived.

Waited 2 hours and they damaged my car. 25 years with AAA! Our car broke down in a common area during normal hours, we got bounced from driver to driver, AAA dispatch was dishonest about tow status, and they broke our car! Do not subscribe!

Tonight my tire blew out in a very dangerous location. I explained this to the person who took my original call. She assured me that assistance would be out in 30 minutes. In actuality, help arrived after an hour and 25 minutes. During that wait time, I called back and after much difficulty, reached a human being. He said that he would connect me to a supervisor. I stayed on hold for more than 15....then the call disconnected. You have one very DISSATISFIED customer and I will NOT RENEW my membership.

Police pushed car off main road to not affect traffic. Called them twice and AAA once to update on length of time. Never again. Will use other methods for roadside service. Very disappointed with AAA and their use of towing company.

AAA literally left me stranded on the side of the road for 4.5 hours in the middle of the night. I had to call them 7 times asking when the tow truck was coming and they used excuse after excuse for the delays, without calling me one single time to follow up; I had to call them each time. The tow company they told me was coming was never dispatched to me!!!!! I didn't find this out until 3 hours into my wait time and when I demanded to know the name of the company I called them and they had no idea who I was!!!! They went through their entire call log for 12 hours of that day and I was not nowhere on that list.

I was crying because my car wouldn’t start but I called them up, didn’t have a membership. They answered within 5 minutes, so so so nice to me. Paid the membership and got someone to come help me within 15 minutes. Wow!!! I LOVE TRIPLE AAA.

If I could give AAA zero stars I would. I’ve been with AAA a few years now but my most recent roadside assistance was absolutely horrible. My car broke down on Interstate 95 a few weeks ago, and I called AAA to come save me... Well, 3 hours later they finally came to help me on the side of a busy highway!! At first they told me an hour, after that hour passed, they told me it was be less than 30 minutes...and so on... I was on the side of the highway with cars flying past me at 90 mph from 6pm-9:30pm!!

Wanted to buy whole life insurance and later told that it was term life. They increased my payment from $57 monthly to $1,863 monthly. I wasn't notified until they had already taken this from my checking account. When I called them they said I couldn't get money back for from 7 to 10 days. Why do they delay just to hold onto your money. Do not use AAA for life insurance.

I went to the Southington Queen St. Ct. AAA. Paul the manager processed my paperwork for the new licenses. I had a copy of my birth certificate. He said I needed an original birth certificate with a seal. I said mine is from 1955 and didn't have a seal. He said some don't but it had to be an original. This was a 100 degree day that I traveled back and forth from Waterbury to Southington 2 times. When I brought the original birth certificate Paul very rude, still would not accept it saying it was too old and not legible. I reiterated the copy I had was legible and that was the purpose of the copy. He ignored me and said he told me that he had to have a seal which he did not. My certificate never had a seal from 1955 and it is the original. He was very snotty not only to me but short with other customers as well.

Calling for a tow. So my car was stuck at work so I called them and the operator said they will be there in like 30 mins so I waited and had to call again to be met with the same answer only to wait again. Up to 4 calls were made so we gave up. Luckily a buddy of mine was coming out of work late night to pull my car home with a rope.

We are nursing our sun burns after waiting outside for a tow truck for the second day, and this is what we learned. At some point without notifying the members of the following change, and after collecting our membership fees, AAA has enacted a new way to condition access to their members' prepaid services. While before, the roadside assistance contractor was simply to make sure that your ID name matches your member card name, now AAA has its contractors SCAN and RETAIN all details of your driver's license.

Yesterday, we had to wait almost 5 hours for a tow truck, and it never came. We sat under the blazing sun on the promise that the tow truck would arrive 30 min to 2 hrs soon. We could not go indoors, making ourselves available to meet the truck and guide it to the car. The truck never came. The Roadside Assistance service was unpleasant and unhelpful. The AAA local office (215-343-2660; Mike) was incompetent to explain the membership Plus service (which includes the tow I ordered) they advertise and collect fees for.

I needed a tow off the road do to two tires that had blown out on the highway. I called the roadside assistance number. I was told help was on the way - no one came or called for 30 minutes. I called them back. Asked where they were and was told I was on my own but would be paid back for my tow and hotel???? Because it interrupted my trip. Well 45 days later - several calls and emails - nothing but time wasted - no help whatsoever. Please do not sign up with this company.

Had my car picked up from the body shop and told AAA I had a small driveway and a tow truck would not fit. Explained numerous times that we would need to manually push the car to the back and do they have the proper equipment. They said yes and said it wouldn't be a problem. They picked my car up from the body shop and dropped it in front of my house partially in the street and left me to figure it out. Would not send another truck out to assist. Said I would have to pay another company out of pocket to get the car to my backyard.

My incident began in the wee hours of the morning on July 7th. After returning from a red eye flight from LAX and traveling cross country with my husband, small children, and elderly mother, I arrived at BWI to discover that my car would not start. I immediately suspected that my battery power was depleted, and I called 1-800-AAA-Help for Roadside Assistance. My call was dispatched to the Mid Atlantic AAA office since I was outside of range of my home office, the Southern PA office, located in York, PA.

My truck broke down at 5:20 pm called AAA at 5:25 pm to get a tow. I was told 1.5 hours, I was thinking it’s Sunday I get it. 3 hours later and no one called and no tow truck. I called and was told by Matthew that he just came on to the shift and he apologized and told me no one was assigned to my request. Sorry but another 1.5 hours. Mad as hell but I wait and nothing. I walk to the store to get some water since it was 101 degrees out. I come back my truck was broken into and my things were stolen. I have never been so mad.

I had the worst experience I ever had with someone in the service industry yesterday. All I needed was a simple tow to my house. I have been a loyal AAA plus member for 30 years and yesterday's experience was beyond appalling. First I was told my tow truck would arrive in 90 minutes. Two hours later I was told to wait another 90 minutes. It turned out they never connected with a towing operator. I must have talked to a dozen customer service people, each with a different story. The bottom line is my car is still in a vacant parking lot 15 hours after my original request for assistance. Not one follow-up phone call by a supervisor either despite my many requests. Simply pathetic! Thank God I was in a safe area.

I have been a member of the Northern California AAA since 1967 and have been satisfied with their roadside service until June 16, 2019. My husband and I are senior citizens and not in the best of health. We experienced a flat tire and called the Customer Service number on our card only to go through an endless loop on an automated system. I finally got through to an actual person who took my information and told me a tow truck would be arriving in 45 minutes to the place we were stranded at. After 65 minutes and no tow truck or notification I called again only to get caught up in the endless automated phone system that kept disconnecting my call. My 75 year old husband tried to change the tire without success. A kind stranger came to our rescue. I am very disappointed in how our service request was mishandled.

Imagine being a 33 YEARS member of AAA - then needing a tow on a Saturday early evening in a decent sized city - then being told you need to wait at least 4 hours. If we were calling from the middle of the desert 4 hours MIGHT me understandable but Sarasota FL is NOT in the middle of desert. Speaking to the call center is like speaking to a third world country. The people are fine but their SYSTEMS seem to be from the 1930's with party phones. Everyone apologizes but NOBODY taking responsibility to get the the bottom of what is going on!

On 7/12/19 at 1503 I was booking a hotel for a trip to take with my father. When I logged onto AAA website I found a Hampton Inn & Suites Sandusky/Milan located at 11608 US-250, Milan, OH 44846. After confirming that I had the correct hotel I accepted the terms of the contract and purchased the booking. When I received the confirmation email, the booking was at the Hampton Inn & Suites Fremont located at 540 East County Rd 89, Fremont, OH, 43420, United States.

I have been an AAA member for several years. Recently, I needed to tow my car and initially thought the issue was due to recent work the dealer completed on my car. After the Dealer towed for repair it was discovered the issue was something else entirely. I explained this to AAA representative and also on the form they sent for reimbursement. I expected to be refunded the 100$ tow charge the Dealer charged me. Lo and behold my check is for 50$. Had I just called AAA when the car broke down the entire 100$ would have been covered. Bad, bad customer service AAA.

The car wouldn't start 40 miles from my home. A passing motorist gave me a ride home. I called AAA from there. First agent said I'd have to hitch back to the car to get it towed. I was astounded that this was their policy for a Premier Member & the agent said "Have a nice day" & hung up on me!! The second agent reaffirmed their policy (politely). I asked to be transferred to a supervisor and again was told that it's too bad, but I would have to hitch back to the car and wait in 90+ degree temperatures for a tow truck. It seems that this policy is not only dangerous, but ridiculous.

My 17 year old son experienced his first breakdown about an hour from our home. He called AAA. The agent informed him that they would be there within the hour and that they would drive him and his vehicle back home. Moments later, he received a text message stating "your technician has been dispatched". He called me back and informed me he was all set. 90 minutes later I contacted him for an update. No Tow Truck and NO communication. I called AAA and the agent informed me that they never contacted a technician and cannot find anyone in the area but they are working on it. My son stood on the side of the road for 3 hours until I could get to him. 6 hours later his car was delivered. After 30 years of membership in NJ and VT, I cancelled my membership the next day.

About half a mile from the house smoke started billowing out of the vents. I pulled over, popped the hood, didn't see anything, figured I'd call a tow and all would be well. Sadly, the smoke came back, cops and firemen were involved -- AAA, however, was of no help at all. They first wanted me to provide a garage and towing service, (because, like, this is information you would have on hand in such a situation?) and then told me I had to go through the insurance first. (Which, okay, maybe you shouldn't keep that in the glove compartment?) Insurance was like, uh, why isn't AAA helping?

I called after my battery died. I thought about getting a jump but I’ve carried AAA FOR 20 years so I used it. They said it’d be a half hour, got two more updates posing it back to 1/2 hours. It was hot, bugs were coming out, I wanted to cry. I called back and they said another 20 min. I didn’t believe that and mustered the courage to ask a stranger for help. They did, cheerfully and timely. AAA never showed. I’m so disappointed and would warn others not to depend on AAA.

Stopped to help stranded motorist who had locked keys, wallet, and phone in truck. Offered use of my phone to call AAA. They refused to help him without an advance credit card payment. He had already used AAA earlier in the year and had exceeded the number of service calls. Asked to speak to manager. Hung up after 20 minute wait. Called again. Got a manager after 10 minutes who said he would listen to earlier call and assess situation. Said he would call back. He did not. I paid for AAA with my credit card and motorist reimbursed me once he had access to his wallet. AAA did nothing to make this easy. I could have had better luck calling a locksmith myself. Very, very disappointed in an organization which once had a great reputation. Incidentally, gentleman was a senior citizen and had been with AAA for years. Disgusting treatment of a person in a vulnerable position.

Had a commercial vehicle which was notified in advance but the driver did not have the correct tool to get into the battery of the car. Therefore was not much help. Then called customer support and they would not refund me for the service.

First, I have been an AAA member for more than 20 years. On or about May 1, 2019, I called AAA Road Service as my vehicle would not start. Nearly two hours later the serviceman arrived. I informed him that the battery probably needed to be replaced as it was nearly three and one-half years old. I had requested a new battery be on the service truck. He confirmed my suspicions and proceeded to replace the battery. The battery he had on his truck was one month (according to the sticker on the battery) from the"use by date." (Need to dump this battery on a member before it outdates!) This battery was dusty and dirty having been exposed to dust and probably rain or moisture. I sensed he was not very experienced. I asked him to install temporary power to the vehicle so I would not have to reset the satellite radio, etc. while the battery was disconnected.

I have been left behind by AAA for the last time. On 5/9/19 I ask for a tow. I asked them to call and let me know if it would be more that the 2 hour wait. (Since they left me and my kids waiting for 3 hours last year). My kids are 4 and 7. They had 2 hours to call and inform me of a delay. Instead they send a gas truck at the 2 hour mark to tell me that it will be 2 more hours! I assumed this was Bill's towing in Petaluma that made this decision. I called to complain ask why the basics of customer service were not followed. While on the phone the guy with the service truck decided to open my door to yell at me. Thanks Bill's tow in Petaluma. With my complaint filed with AAA. I wait. Then on 7/1/19 I walk in to pay my registration on my cars. I am informed that I can not use the service I paid for. My investigation is not complete. The manager of the Petaluma branch Michael tells me he has no answers for me.

: We are AAA members since 2014 and never have I received horrible customer service as we did tonight! Trying to get our truck towed to a shop so it isn't stolen tonight or stripped for that matter they send the wrong truck. We've been here 3 hours and we have found our own truck to tow it. We asked for them to dispatch from this other company only to be told no will not dispatch to another company. I'm in a parking lot with our 8 year old and this is unacceptable. We pay our membership every year for four vehicles and for what reason. Only to pay another tow bill of a few hundred dollars. I wish I didnt have to give them any stars. 1 is way too good for them.

Once again with AAA California I am left in the dust with roadside assistance. I need a battery in my car, a service they advertise and promote heavily. Unfortunately, because I made the call on a Sunday they will not assist. This is not the first time I've had to work with the convenience of their schedule and when this year's membership expires I will not renew. I have been a member for 24 years.

Great peace of mind knowing you have backup in many situations. As important to have as a spare tire. No service like it. Now on motorcycles too. Get a flat on one of them and see what it costs when your stranded along side the road. A tow truck alone will cost you a year's membership. Never waited more than 45 mins. Just sit in a air conditioned cab and both you and the bike are chauffeured home to properly fix it correctly and cheaply. Or have be brought to a good reviewed shop if your on a long haul. Bought a battery from AAA they delivered and installed it and the the bill was what a Advance Auto would have charged just for the battery. Been 7 years and the battery is still going strong. Starts the truck when I come out of the store having left my lights on. Some other great assets but those you'll have to figure out for yourself handyman :-)!

I became a member in October 2018. Had no complaints with Triple A up till now. It's here now June 2019. Last year I purchase Car Insurance and AAA Roadside Assistance. Had a 4 towing situations up till December. Added my fiance to my AAA in February. Use jump service maybe 4 times up till May. Until I was able to afford a new battery. And Fuel 1x.

We needed a vehicle towed to the mechanic! When over an hour had gone by with no response, called them again, couldn't tell us where the tow truck was coming from or when they would arrive. After 2 more hours, called again, some jerk named Cameron answered customer service. This guy left me on hold. When he finally came back, said it would 7 minutes, total LIE!! We called another towing service and this very reputable company was there in 10 minutes. We found out AAA uses Miller Towing. They are the WORST Towing Company in Weatherford, TX. Even the mechanics warn people away from them, see their reviews on Facebook! Because of the horrible service from AAA, or should I say the LACK of service, my 31 year membership is cancelled!!! Being out in the heat for over 3 hours was the final breaking point!! If I could give AAA NO stars, I would do so, they are HORRIBLE!!

Out of the blue they cancelled my membership all because I've used the service disproportionately or more than is listed in the service agreement, I get a letter in the mail yesterday saying that my AAA membership is canceled!!! What!? I have been a premier member and I don't even get a warning, something like a call or a notice saying, "Hey mister, you're getting close to your limit." No, just CANCELED!! AND the number they have for you to call, Membership Services, provides an agent who not only can't help but tells you that the decision is final. I can't believe, with no warning, they would make this kind of impersonal decision. Lacking all couth, I hope someone reads this and posts a response.

Our camper had a flat and we pulled to the side of the interstate. The shoulder was so narrow that every vehicle passing shook us to the point that phone use was difficult. We called AAA and we thought they were coming to the rescue, but I was wrong. Although the dispatcher said the service was covered, that was not the case and the "help" said we owed $125! The guy changed a tire... No more time was required for his service than if the flat had been on the truck, but because it was on the camper it wasn't covered. Ridiculous. We needed a tire changed... And that's all that happened.

My family and I have been VERY long time customers of AAA, that being said they have recently changed their 1-800 number to an all automatic service (unless your willing to wait 20-45 minutes for a representative), the automotive service is HORRIBLE! I called to have my car towed just to find out it was going to be a 4 hour wait! I also have the HIGHEST level membership, not to say that should give me a ton of special treatment but if told there would be a 4 hour wait the LEAST they can do is be on time!

I have a member of AAA for a while, I have never had to call for any reason. Just a week ago my car had a problem so I called AAA, the customer service said it will take 3 hrs before anyone would show up. She also expressed that the order would not be processed until I tell them where to tow the car. Now I’m in the middle of a small town, I have no idea where to go. Also in 3 hours what will be open. I hung up, Googled some repair shops, one was Goodyear. Turns out they were just down the road, they sent someone over to look at the car. The shifting linkage clip broke, the gentleman repaired so I could get home safe. I have not and will not renew my membership I now have roadside assistance from my insurance company. Great work AAA.

I'm actually not surprised of my experience thus far after reading the reviews about how horrible their service is when you actually need them! They are fantastic as long as you are paying them. I called 7 days ago to make a claim because my car was stolen! I have yet to speak to anyone about my claim. I've called every day, sometimes twice a day, even tried to speak with the manager. No one is available. "WOW," is really all I can say. I'm so disappointed in them at this point. This is completely ridiculous.

I've been a AAA customer for the last 20 years paying 190 annual membership. I bought a battery from them 2 years ago and still on the warranty, called to have it replaced because it's no charging and unable to jumpstart. I provided the date of purchase, car brand, model and year and date, an hour of waiting they send a minivan with no supplies to tell me they don't carry the battery. They will have to deliver the next day and they will put a call for a tow truck at 1017 pm with ETA of 45 minutes by 1107 pm. 1130 I called the service center because they closed the ticket as they're in location according to their tracker and nobody has shown up. And the customer service says they running a little late, they will be there in 10 minutes.

I needed my battery jumped and AAA came out in 15 minutes! The person on the phone was so nice and the service person, Trey **, came within 15 minutes! He was so nice, professional, and had my car running in no time! A wonderful experience from start to finish!

I was driving on the freeway and my air conditioner stopped working and then my car started decelerating. I pulled over to the shoulder of the freeway (NOT a safe place) and called AAA. I have had their “premier” service for years and thankfully this was the first time I had to use it. When I called, I got their “automated” system and it could not understand me. Very frustrating. In addition, I got messages that there were problems in Northern California that could hold up service. I held on the line for about 12 minutes trying to reach a live person who could help me. At one point I reached a live person and the representative told that I’d been transferred to the southern California dispatch and she couldn’t help me since I’m located in northern California. They don’t even have a centralized system. I finally reached my husband and asked him to try as well.

Member for over 25 yrs. Sadly, last three experiences were unacceptable. 1st of three - waited approximately TWO hours, never showed up. Finally left car abandoned in parking lot and got a ride home. 2nd - came to fix a flat tire. Stripped the bolts on my daughter's tire which COST me money to repair next day. 3rd and final: After FOUR hours, left my husband stranded in another state. Could NOT help him. Sent wrong help at first then wrong tow truck then just left him saying they would try to help TOMORROW!!?? I would not even give one star if that was an option! How do you leave someone stranded!!!! Roadside assistance??

Called to cancel service and got transferred twice and put on hold for over 30 minutes. Don’t understand why I can’t cancel online (except creating barriers for busy people to leave). I would strongly recommend they create the ability online to cancel service to respect the customer time rather than making the wait so long to cancel.

I am a 32 year AAA member and like many others have rarely had to use the roadside service but it gave me peace of mind thinking they would be there to assist me in case of a vehicle problem. I recently called AAA when our car suddenly died in an industrial area with no services close by. I was told a tow would be there in 20 minutes and that I could track them on my phone and would get a call from the driver. None of that happened.... Long story short almost five hours later, 3 different tow companies, I finally got a tow to the shop but unfortunately after hours. To accomplish this I had to call roadside service more than 15 times and finally requested the supervisor.

I was parked in the lot of my hair salon in Scarsdale, NY, when I was informed I had a flat tire. I called AAA and was informed, "Someone would be there within an hour." 15 minutes later help arrived. My tire was changed and I was advised I would need a new one. I was able to drive to my local tire shop and purchase a replacement. Thank you Archie, you are the best!

Raised our monthly payments by 20 dollars and never told us in advance that it was going to happen.. Once we contacted our agent in Hillsdale, MI. She told us that it was going up another 20 dollars in July.. We both have excellent driving records but they just decide that they are going to raise the policy price whenever they want. We are being punished for being good drivers.

I have been a customer of AAA for many years. Until a couple of years ago it was working good. In the last 2 years it has become a disaster. They arrive after several hours, never at the time they say and, sometimes, the truck doesn't arrive at all. I look forward to find a different company.

I am a long term and largely satisfied user of TripTik having planned our last few road trips with excellent results. In fact, I have a work in process Triptik road trip that had 24 stops, that suddenly became invalid due to limitations in the new, unannounced software release. We take a long road trip each year averaging 32 stops, somewhere we actually spend days, others to "fool the tool" to force it to take our preferred route, not necessarily the fastest route. I wouldn't bother using Triptik to plan a trip with under 12 stops because it's easier to do it by hand using a spreadsheet than deal with the "tool". Longer road trips add a level of complexity that Triptik used to satisfy quite well. Not anymore!

Ref **. June 7th my initial call got through at about 7:20pm-ish. I received a text with the ref # above at 7:29pm. It's now 10:23PM. I've spoken with dispatch and a tow driver who arrived and said he could not take 2 adults and a child and left the scene instructing me to call back. About 4 min after the driver left. I received a call from his dispatch again stating he could get me a taxi and send driver back. 30 minutes later no callback. I call a Lyft to take my daughter and grandson home from roadside.

I have had AAA years ago & it was fine then. Early last year in a fit of rage passing a slow motorist I turned into a parking lot at interstate speeds & happened to catch the edge of a curb that was sticking out into the entryway. This tore out my fender, Axle, Knuckle, control arm, strut & parts of the transaxle assembly. I called for a tow & everybody was busy except AAA. So I paid for a dang membership just to get towed home.

A MUST READ: I was a 26 year member of AAA until I dropped them. On 09/07/18 I got my friend's 4x4 truck stuck in the sand out in the desert of El Mirage. My friend was also a member of AAA. It was during the early afternoon, in the blazing heat of the day. We had NO water with us. My friend tried for an hour to get the truck out, but was unsuccessful. With no shade or water, my friend started getting sick from the heat, and started vomiting, and I was getting horribly sunburnt and dehydrated.

Over 2 1/2 hr wait for AAA roadside assistance to get help for a flat tire on my car. Poor communication from AAA. They weren't going to call/text me back until they had a service truck scheduled to help me. At an hour I called for status. At 2 hours again I called for status. At 2 1/2 hrs again I called for status. At the 2 hr call they stated they had so far called 17 stations who all refused to take the service request. So I phoned some of the companies that declined. 3 of the companies that were 8-14 miles away told me they would not come that far for a AAA call, but would for a regular call or other insurance coverage.

My car wouldn't start and Brandon came to the rescue from AAA! He got my car started and I did not need it towed. He arrived within 15 minutes and the job was completed within 20 minutes. Everything was the greatest service.

I have just had the most infuriating problem with AAA. My husband and I joined AAA at the end of January. On February 2 we needed a tow. We had signed up for the premiere membership and expected to be able to tow within the mileage permissions for that membership level. The initial agent told us that we were still within a seven day wait period and towing was limited to the classic membership range. They said that the only one who could maybe do something about that was the membership department so they transferred me to them. There was nothing membership could do so we canceled the tow. Later that day we had the vehicle towed through AAA to a location within the classic mile range. Later that month we had the car towed 45 miles to our mechanic without issue.

AAA has been completely useless. First of all, they never gave me a login despite calling in many times asking why I couldn’t set up an account, so I never had proof of insurance in case I got pulled over. They convinced me to pay $7 a month for free towing but when I called them, dangerously stuck on the highway they didn’t answer for 15-20 minutes and said they’d send someone. They never even showed up so I had to pay an Uber driver $30 to come help me instead. Then, they mysteriously CANCELED my membership without notifying me, even though they are still charging me. SCAM! They don’t uphold their end of the deal. If I got into a crash I’m assuming they wouldn’t pay either.

Contacted AAA in the Villages, FL to speak with Shannon **, Cruise Specialist. Left two voice mails over a period of 2 days. Didn't hear back. Called a 3rd time, but couldn't reach her. An associate found Shannon and she finally took our call. I mentioned that I'd left 2 voice mails a few days ago but hadn't heard back. She said she had been busy. She suggested we meet with her Friday, at 1 or 2 PM... I said I'd get back to her.

After reading the other reviews here, it looks like this is a common practice suddenly being implemented in North Carolina. After being a customer for years, I just got a letter stating they were canceling my membership for overuse. We have two drivers in college plus myself and my husband. I can't understand why we would pay for a service to help us when we were in need but then be afraid to use it when we needed it. Isn't that the whole point? All I can figure is they give memberships away for cheap and then suddenly can't afford to be in business anymore. Why offer a service if you can't give it? I'm extremely disappointed and saddened by this new policy. But that's fine. I'll be happy to give my money to another company that can offer roadside to service and be more dependable.

After 13 years membership with the premium plan I was canceled because I used plan more than 4 times in a year. I was not aware of 4 calls a year was the limit. They refused to let me renew for another year with understanding I only get 4 calls per year...please be mindful when you dealing with businesses online or phone.

I just got this insurance less than 6 months ago. Within the first payment I got a late fee and I set up on auto pay so why the late fee. Customer service was horrible, they refused to remove the 10$ late fee but they can credit me for the next month. That’s not acceptable at all. This month (2 months later) I get a bill now with yet another late and raised my 42 to 60 a month for liability so I called again. I was told late fees and I stated "why it’s auto debited" and I told them I can prove I’ve always have money in my account. He said well I can pay then take it off next month. Refused and said "cancel this".

I've been a member since 2017 and just got a letter in the mail stating that I basically used the services too much within the last 3 years so they have decided to cancel my membership. That's the whole point of me having the membership. I'm very upset.

I received an offer from AAA for free enrollment plus add 2 additional members free. I have 2 kids away at college so great deal right? Turns out they have to live at my address. There are also age restrictions. I joined and paid online. Nowhere did it ask for their names, addresses or dates of birth. Nowhere was that explained. I called AAA and evidently it's written on the back of the temporary membership cards I was "preapproved" for. If it isn't in the main literature or on the sign up website, why in the world would I read the fine print on the back of a temporary card? I may not be so mad if you were upfront and honest about the offer. Way to misrepresent AAA! Getting my money back!!!

So, just got a letter of cancellation from AAA for using my services???? After 20 years?? No phone call or any kind of notice?? I just got back from a long drive with my 8 year old autistic daughter thinking I was covered???? Just called them to get a reason, all I got was some nasty sounding person pretty much telling me "sorry, not my problem"???? I'm literally sick to my stomach, cant believe it..

I have been an AAA member since 2008 and have been happy with assistance changing tires and towing but tonight my granddaughter need a tow out of a ditch. She had a card as a member on my account and was told they couldn’t help her if I wasn’t there. Extremely disappointed and canceling my membership.

So I thought having AAA roadside coverage was a good thing until I got home and received a letter in the mail about them canceling my membership/services with them because I’ve called them too many times for tow services. (So it’s my fault I was having car trouble) That is the craziest thing I have ever heard of. They want your money every year $50-$100 plus $45+per person to add them on your coverage plan, but they don’t want you calling using their services you paid for. They even let me renew for another year before canceling me 5 months later and I haven’t called them for anything since I renewed last December. So if y’all have AAA ROADSIDE service, don’t call them too many times if you’re stranded on the side of the road and need help.

I've served in the United States of America's Navy and Air National Guard for 27 years and am extremely proud of my service, however, I am incredibly saddened to know I have been utilizing a service promoted by a company that has the audacity to have the word "AMERICA" in their name. AAA - AMERICAN AUTOMOBILE ASSOCIATION....what a hoax!

I have never had a worse experience with an insurance carrier. The only reason why I got an auto policy with AAA was to bundle it with my home insurance. I disclosed that I had a previous claim I put on my house and I asked time and time again if they will keep my policy in force (sometimes they cancel it if they see previous claims). I was told that there was no problem and that my home policy would not be cancelled. So, of course, my home policy gets cancelled. So I decided, well, the whole point was to bundle the two so if they are going to cancel my home policy, I will cancel the auto policy and take my business elsewhere so I can bundle.

I contacted Triple A after leaving my lights on for 24 hours and being unable to start my car with my own Schumacher charger. James came in 15 minutes and had the car started and running in 5 minute. James couldn't have been more knowledgeable or friendly and I wouldn't hesitate to recommend Triple A to ANY friend. On a dark note, my 86 year old Mother called because our cards were expiring and despite the fact she no longer has a license and is driven by me everywhere she goes and her Alzheimers, the woman renewing my card sold my Mother another year for 50 dollars, which I only discovered by looking reviewing her phone calls, which I am forced to do because of unscrupulous individuals taking advantage of her which this woman did.

I have called AAA once or twice a year it seems for many years, flats and keys locked in car, and always prompt and courteous. This time was the best, told within 55 min but here in 10 minutes and fixed flat, nice guy and on his way in 10! Wow, what service!

I travel over 20 times a year, AAA rental rates went from competitive to outright outrageous! Not only are they not competitive they are higher than the companies themselves web sites, best site is for Costco members, 2. is BJS and you don't have to be a member. For example June 5 2019 ROA pickup at 8:30 return June 15 8:30 ROA, pay later rate of 441.00 on Hertz with a premium membership. BJS 332.00 same car, no need to have a premium membership when there is a zero discount, and still waiting to get reimbursed for over 2 years when they never showed up when I was driving through Massachusetts, and left me in my vehicle all night till I called another tow company and had to pay them out of pocket, their service is garbage.

We are somewhere near 40 year members of AAA. We have used the service a few times, but mostly we have paid to be sure we were covered if needed. Last night we were stranded in a rental car in an unexpected snow in the Utah mountains. The car was not safe to drive, so we pulled it off the road and some good folks took us out in their all wheel. The car is still sitting up there, 12 hours later, and we will either pay to have it towed or shovel it out once we can find transportation. AAA will do nothing because our car isn’t broken down. I am shocked and once we get this figured out, we will be finding another road club. @aaa

I'm a member with AAA for 19 years and these last few years even pay for the extended gold level because I travel lots. However, I have rarely used their services... Today I tried to pay the renewal online and the website did not let me log in. It was explained that my user login info was set with a password I have never used in all my online experience. I called customer service and it irks me how they apologize but nobody is making an effort to prevent these glitches or communicate for an improvement up the chain.

I called AAA to have my car towed. Their vendor Davenport towing, came to my house, jumped my car off and caused a wiring fire. I made a claim that they referred to Davenport who would not even return my calls and they denied the claim. No one from AAA or Davenport even investigated. The bill was $1911.00 dollars.

I just got roadside service with AAA on 5-11-19, I needed to have my car towed one place to another so, I could place it in the shop. The first roadside serviceman that came out was very professional and explained he would not be able to tow my car because it would not start. So he dispatched it to a second ** male who came to the residence with a nasty attitude to start with. He placed my car on his truck and before leaving he told me because I had basic coverage he would have to charge me 4.00 additional dollars for every extra one mile totaling to 16.00. I inquired as to why I was not informed of that when I signed up nor did the first guy state anything like that when he first arrived ready to tow my car, but okay I will pay it.

My daughter was dropped from my policy effective immediately without warning. Apparently she used the membership disproportionately or falling outside the terms and conditions as explained in their Member Guide. They said that they went back 3 years and that she had cost them too much money. So they are striking her, apparently forever. She did have an undependable car. I have been a customer for 18 years, never requiring more than made me a viable member to have. Why could she or I not have been given some type of warning that we were in danger of being cut? We could have adjusted somehow in order not to lose a membership.

Had a flat tire east of Crestview, FL. on May 9, 2019. Called AAA and they said they were sending someone out. My spouse and I are in our 70’s and have been members for years. We were uncomfortable because it was a desolate stretch of I-10. After an hour or more Country Towing Service from Marianna, FL showed up but he didn’t have the correct tool to fix our tire. We called around and found the tool and paid for it over the phone with our credit card. CTS left us and he said he was going to pick it up. He never did. He never returned. No one called us. We sat on the side of I-10 for over 3 hours. We finally found Road Mart to come out and change our tire. Horrible service. Will never renew my membership again.

I was Called to get service. I was left on hold over 30 minutes the first time and the representative was really rude and wasn’t listening. Then I called back and spoke with a supervisor who then says I don’t have a claim in the system only to then come back to the phone and say someone will be out within the next hour. The point is they left me stranded over two hours and the phone operators are rude and no help. If you want to be found on the road dead get AAA. If not I suggested getting another roadside assistance company.

After 33 years of being a AAA Plus member, nearly 25 with AAA Carolinas, they dropped “me”, not my husband, just me because last year I supposedly had too many calls, though I was under the allotted number for our family. The problem being, we have a new driver who forgot once to get gas before coming home. Add in that for part of the year I was driving a borrowed pickup from our church which the gas needle was broken on, while my engine in my car was being replaced after a recall issue. As a result of the new engine, there was a subsequent battery issue I had to call for help on. I’m disabled, I have heart failure and other issues.

Worst customer service ever! As a Premier Member, I was extremely disappointed in the time it to get a tow truck to my location in a highly populated tourist area. It took AAA over six hours to have a tow truck respond! At first there was a 90 minute window. After two hours, I called AAA again, only to find out there would be another one hour wait! After each hour when I called them (they didn't call me), there was another hour wait (what a joke). This went on from about 4:30pm until after 10:30pm when the tow finally showed up! Why am I paying for service I'm not getting? NEVER AGAIN! Wish I could rate this service a zero!

I've had AAA plus off and on for years, rarely use a service. Latest issue, AAA will not ask dispatch for a driver that can bring a 5 gallon container of gas. They say they only supply 2 gallons. I've called many times yesterday and today. I'm at a new home in a new place alone in the Ocala National Forest, miles from any store or gas station. No Uber, no Lyft, nothing. While working on my Suburban with many issues, it's now sitting empty of fuel unable to continue repair as AAA will not bring adequate fuel. Customer service has said plus members get 5 gallons max, apparently that's more of a sales tactic lie, even though some reps agree to the 5 gallon statements. Just try and get it when you need it! AAA leaves me stranded. Never will I renew.

Dropped suddenly. Told that most people require one call per year (not four). Talked with Rep and management. Told: New operation of number of calls to keep membership. Referred many people, but they are not customer friendly lately, the driver, rep and supervisor. So different than previous years of service. Baffle.

I was a AAA Carolina's member for 23 years, according to them I had a couple expensive service calls. I had the 100 mile protection. No warning that I was getting close to the unknown limit. WTF?? Cancelled my membership! They have a witch staff the customer relations dept!

I have tried to use our AAA towing three times and they have refused every time because of some stupid excuse! I am cancelling our policy, we have 4 cars, a van, a motorhome and three motorcycles with them and pay thousands every year and they treat us like dirt!! Do not use this company, they are full of **, their "roadside" assistance is no roadside assistance!!!

I have had a great experience with agent Shareka **. I really recommend her as your agent. She has helped us twice at finding the best rate, price, coverage on our vehicles. She is excellent at getting back to you in a timely manner and very professional.

I signed up for AAA so I could get some peace of mind when I'm on the road. Last time we had a flat tire, the screws were on so tight that we couldn't do it ourselves and a specialist had to bring a machine to do it, so it made sense to get AAA as to not be stuck in a similar situation. This morning I woke up with a flat tire. I call emergency line to put in a request. I have a personal vehicle, when I put in the request, they asked for my license plate number which I gave them. When the guy gets here he tells me that he wasn't able to do it because of my plates and he needed to check in with a supervisor. He comes back and says I have commercial plates on the car and they can only do it for a fee. I have AAA plus. I tell them it’s fine. I am not paying extra for a service I already paid for.

This is the third bad experience I’ve had with AAA in Warrington PA. It’s a really long story and then deserve any kind of attention anymore whatsoever especially after looking at all the reviews on Consumer Affairs - little on everywhere else that the reviews are actually really matter in one store across the board. For over 250 reviews basically says it all.

My boyfriend's car broke at the food lion parking lot in Raleigh at the intersection of Gorman and Avent Ferry. We called AAA for towing. They said they'd arrive in one hour. We said OK we would wait. My boyfriend waited there for an hour and a half, still nobody arrived. He had to cancel the towing and walked home in the rain. Terrible experience. If they cannot arrive within one hour, they shouldn't have said they would arrive in one hour.

I wish I could remember the CSR I spoke with today. I can't remember his name, but I hope he reads this review because he doesn't have a clue about customer service. It's a long story. I called AAA this morning to have my car towed to a shop because no one showed up the night before when I was stranded on the side of the road for 3 hours. I told him I wasn't with the vehicle. I left the key in the car for the tow company because I was told that they could tow the car if the key was with the car even though I am not.

I locked myself out my car and I called AAA and they were very kind on the phone. The technician dispatched to me, Dakota, arrived quickly, was very nice and unlocked my car door promptly, took about a minute. This was my first time having to call AAA and felt embarrassed calling them over such a small issue but Dakota was very understanding about it. Overall, was a good experience, happy and thankful for their help.

Probably one of the worst experiences of my life. Broken down on interstate 95 with six lanes of heavy traffic my son and I were stranded and called AAA and they said a tow truck would arrive in about 45 minutes. After waiting 45 minutes without hearing anything I called AAA and the operator was very short with me and said I need to wait at least an hour and he didn't follow up or check status of the driver. I then called back 20 minutes later after not hearing anything and the dispatcher said it would be at least another hour! I then called a friend who went to the auto parts store bought the belt I needed picked up some tools and brought them to me. I repaired the car got it running and left after 3 hours. Halfway home I got a call from a tow truck driver saying he would be there soon! Thanks AAA for leaving me and my son stranded for 3 hours in heavy traffic and 95 degree sun. Next time I will not renew my membership and rely on friends instead!

Got a flat tire on a back road in Livermore CA on Tesla Rd. No phone service or emergency sideline to pull over. I had to allow a stranger to drive me down the hills to get phone service to call AAA @5:27 pm. I was told someone will help me in 45 mins or less since I was in a unsafe area. 3hrs later still no AAA. I called 911 (cause that the only person my phone would call with no service) @ 8:31. They attempt to call AAA also for me and sent out a CHP. A officer did not show up until 9:00 pm. He radio in to see where AAA was and was told they was on the way. He waited with me but by 9:45 pm no one came. So the officer had change my tire with the little bit of tools we did have to get me on my way. I’m so so thankful for him. I was headed home by 10 pm.

On April 2, 2019 I called to order the free maps for an upcoming trip in May. I told the rep, Jenna, which state maps I needed. She acknowledged my request. She then said she would "review" my account. She mentioned upgrading to a PLUS membership. I agreed to it, was charged the increased rate on my credit card immediately and 2 weeks later got my new gold membership card in the mail. 24 days after ordering my maps I called back to learn the maps had never been ordered. But Jenna probably met her sales quota for April 2. Good customer service? I think not. I did express my dissatisfaction to a supervisor.

Received a letter canceling my grandson's membership, which I gave him for high school graduation. AAA advertises their membership makes perfect gifts for the graduates in our life. I beg to differ. I have been a 40 year plus member and received a letter, without warning, that my grandson's membership was canceled immediately as a result of the membership being used disproportionately or falling outside the terms and conditions as explained in the member guide. I hate I could not afford to purchase him a brand new car, but even my new car had to have a tow due to a faulty pre-collision system rendered it undrivable out of my driveway.

My husband had a dead battery in Van, TX in March of 2018. AAA sent a young man in an old pickup who could not help in any way. He didn’t have a replacement battery nor did he have a tow truck to take me for help. He said there wasn’t any AAA service in this area. (Tyler, Lindale, Van area) I talked to Cynthia from AAA on 04/23/19 who read me field notes that said they provided these services and my husband declined. This wasn’t true! We called back today and was offered no help. This is not a professional way to run a business and we won’t be renewing our membership.

CJ was super friendly and knowledgeable. I was informed by text message that the representative would be here at 8:50am and he was here at 8:37am. By 8:52am he had my car up and running by 8:52am. I would recommend AAA to everyone. It's great service with a smile.

I've had AAA for about eight years and also signed up my daughter, my girlfriend, my girlfriend's daughter and myself so I was paying AAA about $350 a year. My girlfriend, her daughter wanted to go to the Tough Mudder in Reno so they took my Lincoln and the car overheated in the town of Auburn so they called AAA. It was a Friday night AAA couldn't pick them up until Monday morning!

Well, my girl locked her keys inside one of our cars while she was at work. Called AAA of WA Bellevue office, and they told me our policy was CANCELLED! They never called me, or sent any text, or any snail mail either to let US know our policy was cancelled. I used AAA just one time this year, 3 weeks ago, and that was it! The contract stated they would tow our vehicles up to 200 miles, and up to 4 times a year. They towed my vehicle only time this year...ONE FREAKIN' TIME! And they cancelled??? WHY?? The tow was well over 100 miles, But less than the maximum (200 miles) ALLOWED LIMIT. I think they got a costly bill from a contracted tow truck company for that one and only tow, and that could be the whole reason why they left us high and dry on the lockout? Maybe, maybe not.

I was given false information in regards to reimbursement, I was told that due to the inclement weather back in February of 2019, that there weren’t any available towing. I asked multiple representatives about car rental reimbursement and was told that I would be reimbursed if I purchased a car rental. So I purchased the rental and sent in the necessary documents but received a letter that stated my reimbursement was denied. I clearly asked the representatives did I qualify to receive reimbursement for car rental. They stated yes. I’ve explained to reimbursement, customer service as well as various supervisors and nobody is able to assist me. I feel that as a customer who is spending money that if I’m told something that AAA should follow through with what I’m told. So basically they’re given false advertisement and false information to customers which isn’t right.

The rep will not tell you the limitation when you open the account and you will not receive the paper for it and until you finished limit, they will charge you. This is fraud. I will not use them anymore.

My car wouldn't start after work. A tow truck came in less than an hour to help me. They towed my car back to my house and it didn't cost an additional fee. The driver was super friendly and very professional. I would definitely recommend getting a membership. I've had my fair share of car trouble on the side of the road. It's always terrible, but with the membership it made my life so much easier.

I had AAA road towing Premium which included my trailer and all vehicles. While on I-80 outside of Wells NV the leaf springs broke on my trailer and I was dead in the water so to speak. Long story short AAA would not send a rig big enough for my trailer, 31 ft toy hauler, from outside the area because the tow for "my area" was not available. Their solution was to leave me stranded on the side of the Interstate for the night. Even though there was another AAA tow service just 40 miles away they refused to send it and left me there. I had to call them myself and hire them to come get me for the tune of $700. After weeks it of phone calls I finally got reimbursed for this. So don't think AAA is any better then GS.

I followed AAA’s website links to order a nest thermostat for my home. My order went through their website with a company called StreamlineRewards or Streamline Distributors. I never received a conformation email, order number, or any other type of information regarding my order. I did receive the thermostat. But it ended up being the wrong one for my home. I contacted AAA to exchange it, but no one knows how to help me! There is no customer support for online orders! Nest won’t help me because I purchased it through a “third party seller”. Stream line distribution does not answer their phone, and I have yet to receive an email back from them. Now I am stuck with a $170 product ordered through AAA that I can not use and no one will help me with. Absolutely disappointed. I feel deceived and confused. Considering cancelling my membership for sure.

I moved to Utah from Colorado and contacted the Administrative Offices to advise of that change of location. I was never told by their representative that I was not switching from AAA to AAA by location and remained with AAA the company and would continue to rec services if I needed them! No, I discovered through billing that I don't have AAA/UTAH, but continue to be locked into AAA/COLORADO billing due to their CONTRACT system! So, even though I moved to another state, I am bound to this contract with that state in that office -- will not receive services in Utah - but have to pay them off - BEFORE - I can use AAA/UTAH -- and start my subscription here! Now, was this explained to me, up front? Nope!

I have found that after 18 years of membership AAA has decided to start committing fraud and not standing behind their own membership plans. They refused to send traffic school papers to court causing points to be added to my record and now courts say it's too late to fix. They over doubled my insurance rates over this. I had medical problems and due to those, the hospital had my license suspended for 90 days until my condition was stable. According to AAA a suspension is a suspension, who cares why (even though DMV cares). Then 2 weeks ago I call for a tow because I was stuck in mud. I have a 4x4 with all the tow hooks needed for a rescue. The tow truck driver shows up and says AAA won't help and gave me his business card and said they would tow me for 255$ an hour. Thank God we have a community of offroaders that pulled together and saved me. AAA doesn't cover what they claim and commit insurance fraud.

On March 9, 2019 I got a flat tire heading from Raleigh NC to Durham NC. Called AAA, they sent out a contractor Holmes/Towmark Agency. After 40 minutes the guy arrived replaced my flat with my spare. I got back on the road feeling a vibration. On March 11, 2019 coming from Durham NC back to Raleigh NC the vibration got worse. Suddenly it felt like the tire went flat again. I pulled over and saw 5 lug nuts lying on the ground next to my rear left wheel. I saw that the lug nuts had come off and only 1 lug nut was holding the wheel on.

My car broke down in the middle of the road Friday, 3/22/19. I had it towed to a nearby repair shop where I was told that there was so much wrong with the car, my best bet would not to put any more money into it. They couldn’t even give me an exact diagnostic. Multiple sensors were broken to the point they were unable to pinpoint the exact problems for my car not being able to run.

I was backed into in a parking lot by a driver insured through AAA. They have drag their feet for weeks and tried to get me to accept inferior repairs. After experiencing how they treat the drivers their insured hits, I would never consider voluntarily doing business with them.

We have been customers of AAA Roadside Assistance and AAA Car Insurance for more than 10 years. But tomorrow I will be finding new insurance and canceling both. My son's grandmother let him go driving (he has his permit). The car broke down. Called to have towed. We are Premiere customers. If we want him towed, we must add him to the plan. He is a minor with a learner's permit. Wanted us to pay $300 upfront to renew our plan plus $50 for adding him on today in an emergency situation.

December 2017 me and my husband went to AAA for car insurance. We have 3 cars. The price was over $2000 and it sounded fair. We paid more than half 3 weeks. After one of our cars was parked outside and someone hit our car and it was total lost. Everything was ok but when we call to remove the car they just took away from all the cost for the whole yr like $47 dlls. It was ok... We didn't make a big deal. Well we got a new car. They charged us over $600 dlls to add this car. I was like wow WTF. You returned only $47 for the other car so now I have to pay almost $3000 for the insurance for one yr.

At 0700 on January 1st 2019 I contacted AAA for two tows in able to make it to work that day. The first vehicle was a Scion TC that had a snapped timing belt (Service # **), the second vehicle was a Rav4 that simply would not start (Service # **). Shortly after the call I was notified by AAA the tows could not be provided by Highlands Auto Wreckers due to snow and to call back later. At noon that same day I called again once the roads had been plowed, AAA said they would dispatch their towing vehicles and ensured that I would receive text messages regarding updates. After a couple hours I had received no updates and the trucks still had not arrived so I called AAA again and was told the roads were still bad and the tow company (Highlands Auto Wreckers) would not be able to make it until later.

Granted, I had a great experience in the Hammond/Munster, Indiana, area with a flat tire and service in less than one hour. So I will give Kudos there! Unfortunately, when flat-tire service was critical because my son was very ill and weakened; and, I am 70 years old: AAA was nowhere to be found. I broke down on I-94 & US 20 @ Michigan City, Indiana, which is a large city. Thankfully, it was a lighted area.

I have never in my life ever given a review for anything, but was compelled to after our terrifying and frustrating situation. This was by far one of the scariest situations I had ever been in, stranded in a immobile vehicle on the side of the interstate, inches from getting hit by semis for eight hours. Their customer service is almost non existent, they make it blunt and apparent that they have no concern or desire to actually do their job, nor are they concerned about your safety. Please, if you care about your safety or your loved ones, go with someone else and stop giving these individuals your hard earned money.

I have a premier membership. I broke down at 9pm, with a 1030pm pickup. At 1015 I was informed that it was delayed to 11:02pm. At 10:50pm I was informed it wouldn't be until 11:45 pm. At 11:40pm I was informed it would be until 1am. I called AAA and was told that at no point in the night was anyone actually on their way, but that they just got confirmation that a tow truck from over an hour from my location is on the way. Completely unacceptable, will NEVER use AAA, or any of their services ever again. You pay yearly fees for nothing more than someone to tell you they are helping you, when in reality all they are doing is getting paid to provide ZERO SERVICE.

My car broke down...coming to a stop at the Bottoms Bridge exit off of 295...18 miles from where I live. Have AAA Premium and called. After near an hour they called me back and said that no tow trucks were available. All were on long tows and then suggested that I call the State Troopers to stay with me and were going to continue to try. I did that. VDOT truck stopped first and a very nice State Trooper stayed with me as we waited to hear back from AAA. Almost another hour went by... And decided to call AAA back. They then proceeded to tell me that no tow truck would be available to help me that night and the State Trooper could call a tow. And I would be reimbursed.

Went to dog park. I locked myself out with 3 dogs in the car. I called and they said I would be considered a priority because of the dogs. Took over an hour!!! I watched my dogs panting and get upset. I called and told them I needed help and where were they. They said I was a priority. Yeah right! My dogs were stressed and upset and panting. One hour later, the guy came and opened my door.

This is not the first time I have had a problem with AAA. I have been a member off and on over the years and must say it is going downhill very fast. Am a member for years now. Two years ago my truck was towed from my home to my mechanic a few miles away or so I thought. When I arrived to pick a few personal items from my truck at my mechanics what a shock to not find it in his lot. When I called AAA they said it was dropped off at the address that I provided that they read back to me. Yet no truck in sight? After two hours of going round and round with them as we drove around looking for it we saw a AAA tow truck with my truck on the back. It dropped it off at the wrong location? WOW JUST WOW! Today I called and was told a truck would be at my location within an hour. An hour and fifteen minutes had gone by I called again and was told fifteen minutes away.

Good afternoon, on February 23rd of 2019 I signed up for AAA to obtain their services. I did not have a clear understanding of the services provided so I called them to be explained and see if I could use their services since I was in need of them. Willing to save a little money but also aware that any services have a cost. When I called the lady on the phone told me they could not assist me with providing me the services since I had to wait a 7 days before using the services. Since I was not aware of this, I told them to please cancel the services since they were asking me to pay 9 dollars per mile and I was 50 miles away from home. I decided it was no saving, that I might as well call the towing services and paid $150. Whenever I was on the phone they transfer me over to a different department to help me with my refund.

We have been a AAA member for over 7 years and have rarely used it but kept up our membership. Then when we really needed it, they let us down 3 times in the past 2 months! First, our truck wouldn't start in the cold weather & we were home & in a safe place & so they said it would be 48 hours before we could expect service. They didn't come but called 72 hours later to ask if we still needed service! Which we didn't by then. Then the next time a week later, our daughter's truck wouldn't start in a ramp in downtown Minneapolis while we were out of the country. It is much too lengthy to describe but needless to say that 4 days later they finally got her out of the ramp but not after hours & hours of phone calls from my husband while we were out of the country. And isn't this why we have AAA to protect our children when we are away!

I was a member for 2 years and only called for help once. I was stuck on Interstate 59 in Alabama with flat tire. I called 3 times and they would transfer me to someone else and hang up on me. It was scary out on the busy interstate with all those semi trucks zooming by. I couldn't try anymore so I called my daughter and she called me a tire truck. Cost me $400.00. I tried to get some money back from AAA. Didn't happen. My new membership started on March the 1st for the whole year. I tried to cancel on March 5th, and get back most of my money for the year. They said no. I just lost that money. But I am glad to be rid of them now. I went with Hartford. Yaaa!

I locked my keys in the car and called AAA. My policy had lapsed but was going to pay to reinstate it. After being passed around to three different customer service reps and being on hold for 45 minutes, I was told that the department that could take my credit card info was closed so they could not send assistance without payment. They were opened at the start of the 45 minute hold. This is not my first poor service interaction with AAA. It will be my last.

I locked my keys in the company vehicle and called AAA Roadside Assistance to have them come out. I was a former member and the guy found my info. He said that someone will be on the way and it would take 30-40 minutes. I then asked, "If I reinstate my membership would I get this use included on the membership so I wouldn’t have to pay the technician". The guy said yes and transferred me to the right person to take care of it. They gladly took my card info and charged seventy something. Moments later I received a payment email receipt. I then called back to see if there was a person coming to take care of my lock out situation - good thing I did because they found it had been CANCELED!!?

I’ll start off by stating I understand that service is difficult to provide in bad weather conditions. That is not my complaint. My complaint is that there is a complete lack of customer service and ability (or desire) to make an attempt at being honest about the inability to provide service. I’ve been waiting 4 hours now for a call back (that was promised 2 hours from my first call). I feel that I’m told what I want to hear so agents can get off the phone as fast as possible, not that anyone has made an attempt to provide the services I’ve paid for.

So I called today to get a tow for a flat tire. AAA refused us roadside assistance. We were only given a partial refund for cancelling our membership. I don't understand how they can refuse to render services when their whole premise is "24 hour Roadside Assistance." Absolute **! What good is roadside assistance if the provider can refuse assistance as they see fit?

I have purchased AAA Premier service for the past 4 years with battery replacement. On 1/18/19 my car vendor found that my 2013; BMW128i needed a new battery. I made arrangements for the AAA RS assistance driver to meet me at the repair shop. I met him at 5 PM on Friday afternoon only to be told that AAA could not replace the battery because a dealer reset was required after the install. This detail was not mentioned either of the two service center phone calls I had earlier that day. The dealer’s mechanic stayed past closing time to install the battery and complete the reset. (Note - the repair shop told the AAA driver they would perform the reset but he declined). Out of pocket cost = $254.95.

My battery light came on when I was driving on Saturday and instead of stopping on 95 I tried to get to my destination. Thankfully I made it because I would have spent 4 hours on the side of the road with my four-year-old son. I put in a service request through the app for a battery issue (11:18 am). About an hour later (12:30pm), a representative came out and told me it wasn’t the battery it was my alternator. This meant since he only does batteries another request had to be put in for a tow truck. The tow truck appears around 1:40 pm, and tells me it is the battery not the alternator. He doesn’t carry batteries and that I would need to put in another request. I asked if it was something else like a fan belt, because I heard a screeching sound when I was driving before the light came on. He looks under the hood and says fan belt is there that is not the issue.

It was a nice day, good weather, no reason for a high call volume or anything that would put a strain on AAA roadside service. I called at 3:05 pm and was told a service truck would be there in an hour. Great that get the vehicle up and running without messing up my obligations to pick up my daughter and her friend to practice. Called at 5:15 pm to see where the truck was, after being transferred twice I was told it would be there shortly. At 7:49 pm it still has not shown up and I have had to call my mother-in-law to help get the girls. My wife is now leaving work early to get the girls from practice. If they are not able to do the one job I signed them up for, be honest enough to tell me instead of leading the customer on. This has been an absolute horrible experience.

AAA is horrible. I called for service and was told I was not on the membership. Last year I was told my son was not on our premier membership so I paid for his membership. We paid for 2 memberships last year and now I am being told that I do not have access to either one. They tried to get me to pay for a third membership. The rep proceeded to tell me that Sprint paid for our membership and at that point I was dropped. So they were paid 2xs for the membership which expires at the end of next month. The moral of this story is to use the roadside assistance that is provided by your car insurance whenever possible because AAA is worthless and needs to go out of business NOW!

I called for a jump start and I was advised that I have used up 4 service calls in the year and that if I needed assistance it would be $90 bucks. Unacceptable. I was not advised of this when I first got my membership. Otherwise Walmart is a lot cheaper.

They discriminated against me because our son has agoraphobia & doesn't drive. He didn't renew his license & lives w/ us. We take care of him. Do all the shopping & driving for him. They canceled my policy w/o letting me know. Now I would have to pay the whole amount of the annual policy. We are on SocSec & cannot pay that exorbitant amount.

My husband got a flat tire and called AAA. He explained that he was on a busy 4 lane highway (highway 85 in Georgia), in a construction zone - and was unable to pull completely off the road - due to the construction. In addition it is pouring rain. He was told his wait would be 45 minutes. I told him to grab the umbrella from the trunk and wait away from the car, so if a speeding car, or semi truck hit our car - he would not be injured.

I’ve had Premier service for the last 10+ years. Recently my son had to wait a couple of hours for a tow which I thought was odd because I had never experienced it until today when I had to wait for hours for a tow service. This is completely unacceptable. Premier service is no longer premier service with AAA. I am beyond Dissatisfied!

Purchased membership for roadside service. Needed to use it and they said I had to pay for a $50 service fee for a lockout. I was unsafe and in terrible elements. I will never use AAA ever again in my lifetime. Cancelled membership and said it would be 3 weeks before a refund would be issued. Very unacceptable!!!

If I could give them just half a star or just a teaspoon of a star I would. Last year we canceled our roadside assistance with our insurance company because AAA seem to have been a better option, however to my surprise it has been a nightmare. On one of the coldest days our truck would not start and we were about 27 miles from home, AAA never sent a truck and said if they could they could only tow 10 miles as they were as they say instructed by the state of Illinois. I'm confused, is this a state agency? We had to find towing elsewhere. Not to mention the customer service. To be told they have 77 other callers on hold and they couldn't get to us was unnerving.

I have been a member of AAA for years. The last couple times to experience with the company they are sending was less than professional. They would send And experienced technicians. They have been using T & A Towing West Bolingbrook. I spoke to supervisor Jay and informed him that we don’t want T&A service but he refused to get us someone else. Bad customer service, always have to wait on AAA for at least 5-10 min And overall it took them long time to get to our location the last couple times.

My daughter had a radiator broken and we call for help to tow her car from school to home but they told us that there was no service available. They asked us to wait until tomorrow for available of the service. We are currently 3 Plus members with 200 miles tow service. We have rarely use it until today. My daughter car had broken radiator. We buy the road service for situation like this. I am very disappointed with AAA road Service.

This was the worst customer service experience. What makes it even worse, is this is a service that I pay for. I get AAA towing yearly the premier package and the last 3 times I have used it they all have been bad experiences. Today by far was the worse. I called for a tow at 6am, the message from AAA was there were extensive wait times so customers should use the app. I used the app as directed and put in the request was given an arrival time of 7:12am. At 7:20am I called to see if it was delayed and was told by the 1st rep (Peggy) that the company that took the order was having troubles because they only have 1 person working.

I have been using their service for a while and been satisfied customer, however this time my experience was below than horrible. I renewed my membership last week and was charged 50$ fee to use the service same day (they changed their policy since before you was able to use a service without any grace periods and fees). I had a flat tire and I called to roadside assistance department, waited 20 min for operator, was promised to have someone in 1 hour but he was late for 15min. Nice guy but completely unprofessional. I have aftermarket wheels with a cap cover. He tried to take off a cap with screwdriver and thank God I noticed that in time to stop him, he scratched a cap a little bit but it barely noticed so no damage was done but what if I didn’t stopped him, rhetorical question. Then he said that he doesn’t have a driver to take off the wheel and that this wheel required a special key (no it doesn't!).

I’ve been very happy with my AAA membership! In the last 4 yrs I’ve had to use it 3x’s. First time: blew a tire on the freeway. They were there within 30 mins with water and helped me get my spare on. Very nice man! Second time: locked my keys in my car WITH MY CAR ON :( at 11pm on a Friday night. Took a little longer but I assume due to the time. But took care of me once again. Third time: yet again, locked my keys in the car while I was at work. Still there within 30 mins, and was taken care of quickly! Each time has been a pleasant experience and with my luck, AAA is very worthwhile for me!

Issues with AAA. With auto renewal you get $10 discount in membership, despite they charged full amount and at AAA they have Automated response "membership dept has 7-10 business days to even acknowledge this" & worse even after that it takes another 7-10 business days to even get refund. They charged us wrongly immediately but refund over a month later at their discretion.

After 7 years a valued member, AAA raised my rate and took money without my permission. I cancelled immediately. All companies are just machines with people as robots to deceive and take your money. I feel sorry for the people who work there, they just make the wealthy richer. No soul, no empathy, no real existence.

Due to icy conditions, we went into the ditch. Fortunately we were close to home, we went home called for assistance, three days later and no tow company showed to help. We called local tow company, they arrived within 45 mins. Had to pay them out of pocket and now waiting for reimbursement. They tell me we will get a check in two weeks! Wonder if they care if I lay my bill two weeks late next time! Never mind canceling my membership

The woman I spoke with on the phone was nice, helpful and responded very quickly. I received assistance within a half hour which was great! There wasn't a problem until the man who came to fix my car gave me attitude about not knowing why it wouldn't start and because I apparently took my key out of the ignition too quickly. Already had a rough day because of my car so I could have done without the attitude or judgement.

Have premier membership for the past 10 years with AAA. A side note - I hardly use the service. So last year I decided to add the battery service to my plan. Worst mistake ever. My car won't start, so I called them to get a battery as it was dead. The 1st guy came. The battery does not fit. I call them back, waited for 30mins nothing, so I called a 3rd time. The CS person put it on a priority list, sent out another guy who does not have a battery to fit my car. So I call for the 4th time, told them the issue, all the while being nice and patient. A manager Chris called back and said he will locate a battery and have someone come out at 8am next morning. So I waited, NOTHING - no call. No text.

I requested a technician to fix a flat at home. I used the App and all my info was incorrect. They had me living at a funeral home with the wrong car type as well. I corrected the erroneous info and submitted my request. The 1st technician went to the incorrect address looking for my car. He then called and stated he was on his way. I was passed of to another tech due to all the confusion. The 2nd tech showed up an half an hour later. He changed the tire and me neglected to give back my lug key for the tire. I called AAA to request the tech return and give me my lug key. He returned and stated he left it on the hood of the car. REALLY!!!!! WHO does that. A night from hell, how can a company process your annual premium correctly but have all your personal info incorrect?? So sad, I will be switching to my insurance carrier roadside assistance.

I have a vehicle that I purchased 2 years ago from a dealer that was pre-owned. I live in South Dakota and was concerned the battery might be old and leave me stranded on a cold day. The battery is a AAA battery and had no date code on it. I called AAA and asked if they could tell me how old it was based on the serial number. I figured if it was more than 5 years old, that I would replace it now before I had problems. The AAA rep on the phone said she could not help me because I was not the original owner of the battery. All I wanted to know is when it was manufactured and/or installed. I didn't want to know the purchaser's name, address or blood type. She said she could not help me at all. I even gave her the dealer's name, location and purchase date. Very unfriendly and not willing to help. Poor customer service and maybe I might have been a potential AAA member....She could care less.

Every year I gift my nieces and nephews with AAA memberships. Now when my niece needed it, AAA said that it expired. It was their error, as it was supposed to be on auto pay, but I paid $104.95 and asked the lady if my niece would have service today, she said yes. She knew it was urgent, she said nothing about a 3 day wait OR a $50.00 charge. But the towing company still couldn't put it through. I called back, talked to 4 different people at AAA, the last one CIDEE or Cindy at customer relations told me it was her OPTION not to waive the 3 day period or the $50.00 fee, she was extremely rude for a customer relations supervisor, no problem solving, no common sense. I have been a plus member for 20 + years and given plus memberships as gifts since 2015. This could have been handled properly. AAA, do a better job for your customers!

Wow. I have been a customer of AAA for over 10 years. I rely on AAA as a single Mom to be the family we don't have to help us out if, and when, the need arises. I have two life insurance policies with them, so my relationship with this company runs deep. I have attempted to move this 2004 Subaru Outback FOUR TIMES within the last few days. Each time the service tracker states about an hour wait time. Each time, the call FAR EXCEEDS one hour wait and I have to cancel and reschedule. Two scheduled events ago...the wait exceed 1 hour over the projected time, and when I called they said it could be an additional 1 to 3 hour wait!

I noticed my tire was flat while out on my lunch break. So I called AAA to put my spare tire on. The wait time to get anyone to pick up was 43 min, first mistake. So, they finally put in a request. 45 min wait. The service guy came in 25 min. Great right? Wrong!! All he needed to do was change my tire. He told me because I didn't have factory rims that he couldn't change my tire and it was against company policy (mind you, AAA just changed my tire two weeks ago, no problem). So you mean to tell me that anyone who doesn't have factory rims, you refuse service?!

My requests have been repeatedly denied for a tow as my vehicle is currently in operational due to a faulty battery. On the grounds they are continually denying my request for a tow is that since my life isn't in danger. I'm not currently a priority enough to have an operational vehicle to get to and from work. What a joke. Signing up for AAA was the worst decision I've ever made. Also they refused to give me tangible date as to when my call will be important enough to service my vehicle, I'm continually told call back tomorrow. So glad to know that AAA values me, a paying customer.

Arrival time was speedy BUT the guy was slow about hooking my truck up in 28 degree weather. Had to help him guide the truck onto the ramp - totally unacceptable for me to have to do as a customer! Everything they say about Triple A is true, they are overrated and lazy, barely organized.

Service in Akron Ohio is horrendous! A few years ago on a sunny Sunday summer afternoon we had to wait over 4-5 hours and now once again over 3 hours! My wife called at 4pm today and nothing! She said she has called twice more and nothing! In Cleveland, the service comes in about 30-60 minutes. Every associated towing company in Akron should have their contract terminated immediately! I will be posting this on every social media and review site. Maybe then they will change things in Akron.

This is the second service call from this guy, Cleo, from a garage that contracts with (?) AAA. Today the license plate was **. The 1st call (5 weeks ago) he arrived on, he complained on and on about not finding my location (detailed location info was given at time of request, along with phone number). He then proceeded to take 10 minutes trying to find out how to connect the charger to my car. It then took more starts than a few for my battery to start the car. I’ve had many service calls for jumps and no one took that long for a simple jump start.

I was so looking forward to having AAA but ending up being a huge waste of my time and money. Like many people, I signed up when I needed a tow. (I doubt many people actually sign up without needing their assistance.) Turns out you pay a $50 service fee for using them so soon. I guess I can understand that but the customer service was so miserably poor that I tried to cancel my membership altogether. They refused!

Would give it 0 stars if that was an option but, unfortunately it's not. I got a flat tire on 1/24/19 on the highway and had to pull over in the breakdown lane. Immediately called AAA for help and was told they were sending a state trooper to make sure I was safe and in a good spot and a roadside assistance driver to put the spare on for me so I could at least make it to a shop. The state trooper pulled up not even 5 mins after the call and was really nice and kept checking in on me and the other cars around me who had also hit that same pothole I did.

I had a flat tire on Monday 1/21/19 & called around 5pm to have tire changed. Rep took my information and gave me a number to call to check on progress of call. He also said I would received a text. I call about 10 minutes later and rep on phone said a tech was assigned and would be by 6:06. I called back at 6:15 and was told that they had no tech to take the call. They were handling people stranded on the road first, which is understandable, and they would have to call me back. I never received a text, and I wonder where the ETA came from if they had no one assigned to the call. I would not have been updated if I hadn't called. I waited an hour just to find out no one was on the way to help. By the time I found that out it was too late to call anyone else to changed my tire. A friend and a friend of his ended up coming out changing my tire. Had I know I would have to wait indefinitely I would have called someone else, but by the time I found out it was too late.

Called AAA on Monday Jan. 21 around 215 pm to request assistance with a dead battery. Lady said help will arrive within a couple hours. I say ok. Person from roadside assistance place calls ten minutes later and says it's gonna be more like 2.5-3 hours and they will come help jump my car. I asked if they had any tools to help test my battery and she said no. Asked if they had any batteries for purchase that they could put in for me and she said no. Ok then what good are you?? I cancelled the request, waited for my husband to get home, jumped the car myself, drove to the nearest auto parts place and had the worker dude replace my battery. Was back home within 30 minutes, no thanks to AAA.

So when you actually need Triple A service you will spend over an hour on hold in freezing temps while they don’t answer. When your tow doesn’t ever show up three hours later as they said, and you call back, plan to be on hold over another hour before they answer AGAIN. When you ask what happened to your road assistance now they will tell you ‘there is no ETA, might be tomorrow, can’t say when”, and when you ask to speak to the manager on duty, they will hang up on you, forcing you to call back and be hold ANOTHER hour. Really. In the frigid zero degree weather, I kid you not.

We Have been members since 1993. My husband was having car problems on his way home from work. SINCE he was in heavy traffic he decided to go ahead and drive home then call AAA. When he called they would not tow the car as it was driveable. We did not feel that it was safe to drive as the check engine light was on, the car was shaking and had a burning smell. This was very disappointing and frustrating as we have been members for years and do not need to use the service often. It is very clear that they do not care about their customers.

I’ve literally been waiting in frigid temperatures on a tow for 5 hours! I’ve called numerous times and was told I was a priority call. I’ve been given 6 different arrivals times and still no tow truck. I will definitely not refer anyone or renew.

AAA Premier RV customer many years. Husband died in home town at a restaurant, AAA would not tow because car was operable!!! Roadside service and customer service in constant decline in past years. After purchasing AAA auto coverage for my husband and my personal autos, they refused homeowner's coverage for questionable reasons. Dropping them, NEVER to return.

My daughter ran off the road into a ditch on a heavily traveled highway. We contacted AAA and we're told that someone would be to our location by 12:45 pm to get the car out of the ditch. 12:45 p.m. came and went. So we called AAA again to inquire as to the estimated time of arrival of the tow truck. We were then told it would be 2:50 p.m. I asked why we were told 12:45 p.m. The customer service rep told us it was just the computer time, and that they had to depend on the tow truck. This is not the first time we have been given a specific ETA only to have it pushed back several hours. We pay for the Gold service and get nothing. I ended up calling a local tow service and will send the bill to AAA. Don't waste your money.

I've been a member for 25 years and I'm allowed four tows one Hundred miles per tow. They sent me a service detail log that states I've used 1 tow in 2015, 3 tows 2016, 4 tows 2017 and 3 tows 2018. Total of 11 tows in 4 years and they are canceling me because I have made excessive service demands but I'm allowed four tows and I've never made more than four. If they would have told me that I'm allowed 4 tows but if I use them I will be canceled I wouldn't be paying the extra money.