AAA Reviews

I had my car down and called Triple A to give me a diagnosis as I thought it was the battery. They told me it was actually the starter and wanted me bad to take my car to the triple A shop. It felt like a scheme. I did take to Chevrolet to get a fair diagnosis and they said it was the battery, and that costed me 145 dollars, which I had as a free service from triple A if they did their job right.

My wife was driving our minivan and The car stopped due to the alternator breaking. I called Triple A for towing numerous times, and they kept telling me they would be there within the hour. They never showed up. I ended up calling my Geico insurance and using my roadside assistance with them, and they were there within 20 minutes. When I called Triple A and told them that this was unacceptable and I wanted a refund for my membership, (being that this was the only time I used my membership and they did not provide the service That they are responsible for), They told me they cannot do that but they will give me $50 off my membership renewal. That is BS and horrible customer service.

Horrible customer service. Do not buy AAA. They stranded us in Ithaca New York for over three hours in the hot sun with cars and trucks zipping by us. When we finally did get a driver, he told us they could have called him anytime and he would have come out! Imagine how we felt! Exhausted and nearly with heat stroke, being told that it was all completely unnecessary!

I closed my account I had with triple A for three years. Auto and renters. Paid. Done and over. Never was late payment and never even used the insurance. Have good driving record. They made three years of payments scot free. All that money they made. So I canceled and got Geico. Which was way better.and cheaper. Geico is way better

I have been a AAA Premium Member for many years. Recently I drove to Alaska in my RV and experienced a problem (accessory batteries went dead in a 90F heatwave - in Alaska). I claimed for replacement batteries as my generator, fridge, inside lights etc would not work. It was disqualified because the warranty only covers a trip for 45 days (a lot of people make trips exceeding 45 days in their RV). Also the warranty is void if the vehicle is still driveable. None of this is mentioned in the Premium brochure i.e.misrepresentation.

I live in the country but theres a lot of lock Smith's around. I needed one. But AAA couldn't get me one. Now I have to print out a paper or wait for one in the mail attach my invoice and wait to get my money hopefully in 2 weeks. You would think I could send it via email. But nope they just keep making it worse. I dont think I'll be renewing my membership.

I recently had my car go out on me while on the freeway so I took the nearest exit and parked at a motel. When I called AAA and they sent out a towing company to pick up my car, sister, and I. The company (Braudway Towing) was very fast and made it to my location in less than 30min. The people who came to my rescue were extremely nice and we had a great conversation in the tow truck. :) I highly recommend them and their services! Thanks for the great service AAA!

I have carried AAA Roadside for 14 years. Previous to moving to the MidWest, we had our home, all vehicles, and all trailers insured with AAA of Southern California. I have continued to carry AAA Emergency Roadside since we travel extensively. I carry AAA Plus, so that if we are out of town there are no issues. We were pulling an empty cargo trailer and it got a flat tire on the Interstate. Cars whizzing by at 70+ mph. No problem, we're covered by AAA, right? First, they put me on hold for more than 10 minutes while they figure out if we have coverage for a tire change on the trailer we are pulling. Then I'm told that in fact we do NOT have coverage, that we would have to carry the AAA PLUS RV in order to qualify.

I called stranded with a flat tire Friday after Thanksgiving and was told that because my membership expired, it was cancelled. They transferred me to the membership dept. which was closed. I called twice with the same result. The second call I asked them not to transfer me to membership because I was stranded and they were closed, but they transferred me anyway and then the call was dropped. The third call I asked for a supervisor and waited 30 minutes on hold, in 40 degree weather on the side of the road, they don't care.

I had gotten stuck in the snow in Flagstaff as well as locking my keys in the car. I called triple A and they were able to help me without any issue (even though I did not have my member policy number at the time). They were extremely helpful and understanding/compassionate. They arrived in under 30 minutes and then took the time to walk out to my car (which was about half a mile out from the paved road). They unlocked my car and then helped to get me unstuck by physically pushing my car out of the snow. I am astounded by the lengths they went to, the speed of the service and just overall professionalism. As a young woman I am so appreciative of the kindness I was shown and the lengths they went to assist me in my troubles.

I am not sure what happened to the quality of customer service with Aaa. I have been a long term member and former employee and always experienced great service until this year. I have had to call Aaa only twice so far this year and both times were an escalation and now has me at the point of cancellation. First time I called I was rudely lectured by John about how I need my membership card to make a call which is not true because you can find my name in the system. Well I guess John didn’t wanna do his job well. I’ll say refused to do is job and treated me as if I was trying to run a scam to get services. I asked for a supervisor to complain and cancelled the service for that time because of how I was treated.

I've been a AAA member for many years and rarely use roadside assistance and when I have the service is incredibly slow. They used to be fast...not anymore. Prepare to wait hours for help if you need them. I am actively looking for a better roadside assistance company.

My son was in a minor accident and called for service. The company ROSSNAGLE'S SERVICE CENTER would only tow him 15 miles due to bad weather. WHAT???? It's a towing service!!!! Save your money! We ended up picking up my son ourselves. If you live in an area with bad weather, AAA is NOT for you.

We now have a flat tire on the side of a dangerous interstate highway 30 minutes from OKC. Less than 20 minutes from Norman. We Called AAA at 6:57. According to the towing company Aaa did not call them until after 7:30 And the towing company dispatched a small company from Sulphur Oklahoma. Over an HOUR from our location. Thus Aaa took over 30 minutes to dispatch a truck from a small town over an hour away. It is now 8:30 and we are still in a car with small children- waiting for our driver - on the side of a highway being passed by semi trucks going 90 - There are hundreds of roadside assistance companies in the OKC Moore and Norman areas- there is no way that AAA is not contracted with someone who could have reached here sooner than this....still waiting.

For a company that was so good at one time it is now just a waste. Called for tow and was told within 2 hours. Waited for call for estimated pick up time, just as i have received before. No call so i got a ride home and promised the property owner that i would get the car out of his lot as fast as possible. As i said no estimated time of pick up, just a call as soon as i got home and was getting ready to head back in that the truck was at my car. Well of course i wasn't.

AAA in Southern California presents it as a discount, while they are really charging 4.50$ more unless you subscribe for autopayment. There is absolutely no difference in processing cost given that in either case the payment is done electronically, no check or paper to process. Also the payment information stored at AAA have been hacked and fraudulent charges have be made to my Credit Card. This is the only organization that charges a fee for processing a standard electronic payment. It is ridiculous, just another rip-off practice that should be stopped.

I’ve had good experience with AAA in the past and have been a member for many years but last night at 6 pm we called for a tow, as our vehicle was stuck in our back yard. My husband described the situation and was dressed in his Carhartt overalls to help. We got the runaround for hours—“someone will be out to assess the situation.” At 2 AM (still dressed and waiting) received a call saying we would be placed on the AM list. Today they called and said “policy doesn’t cover the back yard.” Really? No one came to assess the situation. Thanks for leaving us in a lurch without even trying.

Purchased tickets at local aaa office. Subsequently, had an issue with the tickets. Tried to call 800 number, immediately got hung up after selecting refund option. Obviously they don’t want to take any customer questions on previous purchases. Suggest not using them to purchase tickets.

My initial call was at 3:27 PM reporting that my car would not start. I was advised they would send a battery technician out. 3:57 I called to advise two people had tried to jump my car and that I needed a tow. I received a text from AAA advising my tow would arrive at 4:19. 4:57 I called for a status and was told the tow truck driver told AAA that I was not with the car and left. I had never left the car and knew this was not an accurate statement.

I locked my keys in my car while the car was running. AAA prioritized my issue and a service provider was there within 10 minutes. Matthew was kind, professional and courteous. He got my car unlocked quickly and we were back on the road. Thank you so much!

The driver was trying to remove the metal that was hanging under the car and accidentally busted my radiator. I reported the incident to AAA and they said that the driver denied the fact. They want to take people money but don’t want to take responsibility when they at fault. My advice to whoever use them, make sure to record when you have your car towed from AAA.

We have had AAA Plus since 1984 and during that 35 years I have requested AAA Roadside Assistance only a few times. On 2/25/19 I contacted AAA Carolinas because my wife's car wouldn't start. It was parked in our driveway. All Over Towing came to our house and replaced the battery with a new 6-year battery. On average we drive my wife's car two or three times a week and have had no issues. We drove her car 9/21/19 the day before our flight to another country.

Calling to get AAA roadside assistant and waited more than 1 hour 45 minutes, horrible and ridiculous. They want the yearly payment right away and renewal too, but the service is like a turtle. Not recommended, and if you need to renewal, advice find another reliable company with a better roadside assistant.???

AAA forgot to put in my call for tow when called at 1250 and at 2pm I recalled to find their error. When I called them out on it they lied and said it was tow company fault. I asked for Manager and was then told (after I kept asking questions) that they had forgotten. I am a senior citizen and it was 27 degrees outside. I had no food, water, means to use bathroom or any heat. Due to their incompetence, I sat from 1250 until 330 pm. They offered nothing until I prompted and then they offered 30 dollars off my next renewal; bumped it to 50 when I said not acceptable. Big Deal; I am old and it could have been very bad. Again I repeat that they lied to me about not calling someone until I contacted the tow company myself and got them cornered. Do Not Trust Them! When I shared with friends I found out they do this more often than thought so I am reviewing and will tell anyone who will listen. Poor customer service and they lied....

From my husband -- Trapped on an incline in ice, sleet, and snow, west of Santa Fe; AAA said, 'We're not sending out a tow truck, they'll just get stuck too." They said to call police. Police said, "What do you want us to do?" My dealer insurance came through with a tow truck. Why not AAA? Why should I pay for AAA when they won't answer the call.

My daughter's car battery went dead so she used my car. I called AAA Roadside Assistance for a jump start at 3:05 pm. It was supposedly going to be 3 hours. I called at 6:20. 26 minute call listening to a supervisor tell me how backed up they were due to Michigan weather conditions. She said she spoke with someone to make sure I was next in line and would get to me in the next hour. I received a call from a cell phone number in Detroit 30 miles away and they hung up when I answered. I called back and was sent to a voicemail. The same number called me again at 8:56 telling me they would be here in another hour. By that time I was able to get someone else to jump the car but it was too late to buy the battery we needed because the store was closed. Total time to get assistance: 7 hours.

I called AAA for help replacing my battery under warranty. Horrible service from AAA and the "person" they sent out to change the battery. He called and said I am going to a town 45 mins away to purchase a battery and didn't come with the battery. Tried to jump it. I wasted almost 3 hours of my time for them to say, "Well call us in the morning if it doesn't work." Thanks for nothing. Very unsatisfied!!!!

I always thought that AAA was supposed to be a really good service to have so I signed up for it. Well, I found out that it is a big scam. I signed up for the Plus plan and the representative had me thinking that it was gonna be something that I could really benefit from. Roadside assistance was my biggest interest since I do have a kind of older vehicle (2010). I did end of having to call a few time for minor instances such as flat tires. My last service call was for a dead battery. When I spoke with the first representative I was informed that my battery could be replaced.

Only gave one star because it isn't possible to give negative stars. Just tried to renew my membership after being a member for 24 YEARS at Plus status and was told that because coverage had lapsed by ten DAYS that all they could offer was to charge me for Plus membership but only have 3 MILES of tow coverage. Predators who don't care AT ALL about their members. I've switched to AARP roadside assistance, because they actually want to ASSIST.

Charged more than advertised and waited 90+ minutes for a simple oil change and then found that work said to be performed was not. Needless to say I will never be back and almost considering cancelling my membership. I cannot in good faith give this experience any stars and I would rather have it known that like many service businesses what they advertise is not what you get.

After being a member since 2012, I June 2019. Today, I experienced an unexpected problem with my car requiring tow service, I never thought these ridiculous prices would be quoted after having coverage for over 7 years, with @ 4 month loss. Quoted $124.00, $55 service fee, plus $4.00 every mile after 3 miles? AAA you got to be kidding, that’s your only option?? Really, your agent has no thought process, why not offer me to upgrade my plan, therefore I would get the lower coverage (100 miles) and we both satisfied. Good luck taking other money, I won't be coming back!!!

On November 8, 2019, my wife became stranded in her vehicle and required towing services. I was out of state but have been a years long AAA member. My wife contacted AAA for roadside assistance. She was told that since the membership is in my name, I would have to be there. My wife and I share same last name and home address. At that point, AAA said that my wife could be added. I immediately added her to the policy. Then AAA informed us that there is a 48 hour waiting period so the additional membership fee just paid was useless. At that point, had to pay the emergency towing service fee not covered in order to get towed. Vehicle towed to repair shop. If we knew adding her to membership would not have precluded the emergency roadside fees, we would not have added her. Most importantly, AAA has shady business practices to not honor a spouse on same vehicle.

I’ve been a premier AAA member for decades and buy memberships for all my kids. I will rethink that after this experience. The car broke down and they recommenced with go to Arthur’s Sunoco, a mechanic nearby. They made up erroneous charges and did things to the car we did not approve in advance of being charged unexpectedly. Turns out they have a history of ripping people off and bad service. Reviews described other AAA members finding the same and prior disputes! Why did they send us here knowing this? I will never trust AAA. The customer service blew me off and was rude.

All four of my tires were slashed and I wanted them to meet me after work. On their advice I called an hour before I was to arrive home to my car, but the tow co was headed there too fast so I had to cancel. I was then advised to order a tow within 45 min of my arrival, I did. This tow was never ordered or dispatched!! I called back twice and was lied to that the tow was coming... Guess what? No text message from AAA!! That’s their signature move!!! So I know no tow was ordered... Thanks AAA for making an awful situation worse. My daughter and I had to remove all 4!

After hitting a deer, AAA left me on a dark mountain road at night. Only flashers, no shoulder, no cell coverage. Told me to call back in the morning. Told me to call for a tow myself and they would give me the numbers. Told me they called tow companies, but found out they didn't until 2.5 hours from my first initial call. Told me to go stay at a hotel and they would pay for it, but a problem was there wasn't a hotel closer than 25 miles. I told them that and they didn't get it. Finally with rudeness, unprofessional comments and behavior with no empathy or apology, I was told to wait another 1 1/2 hour on top of the 2 1/2 hour for a tow driver to take me only 25 miles to spend the night in a town. Then they would take me the rest of the way tomorrow.

My car was stuck in a undesirable area and I was told that it would be 45 minutes for a tow to Sacramento from Vallejo Ca, 45 minutes turned into a 3 hour wait!! God forbid that I ever have to use them again, what’s the point in paying for a service if you could be dead by the time a tow truck comes because you're stuck in an unsafe place...

My dad purchased a battery for my vehicle in 2018. I own a 2001 BMW 325ci convertible. We use to do our father and son midlife crisis bonding in it together. Well sadly my DAD passed away???? Then not too long after he passed away my Mom passed away as well. Which brings me to the situation at hand, the battery he purchased for the BMW went bad while I was on my way to work so I contacted AAA and told them my situation that my battery was bad my Dad paid over $200 for the battery in 2018. But he had passed away so I had no way to get the information they requested or have him be with the vehicle when they showed up.

I've been paying for this service for years and when I go to use it because I got a flat they refused to help me because of their policy. I have a Ford F150 that was lifted six inches and because of that AAA will not help you at all because the vehicle has been altered. AAA left me stranded and wouldn't help me at all with my flat tire. What good is a company that you are paying money to every year to help you in times of need and the refuse to because of policy. Be aware so that you don't get screwed like I did.

They left me stranded for more than half a day waiting for the tow truck to arrive and I slept outside of the freeway inside my dead truck and no heater or food for 15 hrs. Triple A slacked off. I went from 8 pm to 1ish pm the next day so they could tow my truck while then I didn’t had nothing, water or any resources. I wasn’t in a save area and they took a long time to reach for help.

If I could give less than 1 Star I would. I am broke down on a bad part of a freeway. I called and was told the tow truck would arrive within 20 minutes. Well it's been 2 hours and it is getting dark and cold. Called again and was told the driver was "on his way home to get his truck." What the???? Still waiting. I hate AAA. They are NOT worth the money. Maybe a serial killer will stop by. I'm sure he would be more helpful.

Hi, I purchased a new car 2 months ago and in car dealership I bought AAA insurance for my car. The AAA agent asked me to sign a lot of papers and he told me I have one month time for cancellation. He charged me $666. 3 weeks later I called and canceled my insurance with AAA and asked for return me back the remaining $100 balance because I already paid for one month insurance. But they told me that they took that $100 for premium cancellation fee! I was shocked because nobody told me that after cancellation they will charge me. But my shocks continued when this month I received a bill from them with amount of $400.3 as premium cancellation fee!

My mother's vehicle battery was DEAD so I put it on a battery tender and then reinstalled the battery and it remains dead. Not enough Voltage on it after charging for 30 hrs. So the battery says it is a premium battery by AAA and includes a Free 3 year replacement. It was purchased in July 2018 so I figured I call AAA and see if I could have the battery warrantied, But the answer is NO!

We have been AAA members for decades and over those decades have rarely used the service. Currently AAA charges me almost $200 a year. In the past 5 years we have used AAA approximately FOUR TIMES. In the last three months we had the need to call for service TWO times. Once for a lock out while on vacation and after three hours we found help elsewhere. At no time did AAA or their subcontractor provider reach out to contact us. We provided GPS coordinates, road location address, phone number and email address. We repeatedly contacted AAA and were always given excuses as to why no contact or service provided in a timely fashion. We ultimately got help elsewhere and called back AAA to cancel the call. I complained to AAA and got a form letter in the mail saying they were sorry. Pathetic response.

AAA is a waste of time & money. Literally left me stranded twice. First time wasn’t a big deal but the 2nd time was a mess. 8 months pregnant, got stranded in my RV for over 24 hours because this lame association didn’t want to send someone out. I Waited hours for someone to come tow me to a mechanic literally 3.5 miles away. This after talking to multiple supervisors because they miscommunicated what my RV Premium membership capabilities were. Of course NO ONE CAME. And you what they told me when I called again asking when will I get help? They canceled the call-in hours ago because no one was available, so basically they forgot to tell me. Then they Told me to call again in the morning.

I have had a membership with AAA for a few years, thankfully I have not had to use it. My daughter is my additional member she has relocated across the pond to England so obviously she will not be needing AAA. My son however has just gone away to college and has a car, I called AAA to change the name from my daughter's to my son's name and they said this can't be done. I would have to pay for an additional member. Why is that? How hard is it for them to make this change, seems like they just want to make more money. Sorry AAA, I will no longer be renewing my membership. I'm sure this is not a big deal for AAA as they are a big company, but really this is just ridiculous.

I suggest no one calls AAA for towing, you will never get helped calling these guys. It's a waste of time, better you pay for another company and even if it's more at least you won't get left there stranded. I had issues stuck in a highway. AAA took 3 hours to get there plus they were not equipped to tow the truck. The truck left and they told me to wait for another 90 mins. It's just horrible customer service. Terrible service.

This company shouldn't exist. Terrible service. They made me wait 2 hours for service. When the tow truck finally came they couldn't even tow it. Imagine paying for something and not getting the proper service for it. I hope no one gets treated as such like they treated me. Find another company. This company AAA is the worst I've seen.

I put in an online request for battery replacement at 8:30 AM this morning. By 10:00 AM, the man who replaced my battery at my home arrived, and couldn't have been nicer. He checked everything for me, including my alternator, which was in good shape. He took a check in payment, which was very reasonable, considering that my vehicle was 16 years old. I love the idea that there is a warranty included. My vehicle runs perfectly. I couldn't be happier with the service.

I got a flat tire on Elderceek Rd and Stockton bl in Sac. Ca. I called Triple A and the lady that helped me was excellent. But the young man Joseph was so awesome. He showed up fast within 15 20 minutes and had my tire changed in maybe five minutes. He was very professional and very nice. AAA made a awful situation not at all bad. That's why as far as I'm concerned AAA is definitely a 5 star organization. Thank you AAA. I love you guys. Carla

I don't usually write reviews however, I am thoroughly done with AAA. In Feb. 2019, we needed to use roadside assistance due to my husband's car breaking down. His car was towed to the house. Our mechanic advised to have it towed there and they would look to repair it. So, it was towed from the house to the mechanic. It WAS THEN it was told that AAA only tows to a repair services, otherwise there is a $75 fee. No problem... MY HUSBAND PAID THE $75 cash DIRECTLY TO THE TOW TRUCK DRIVER...

IN Aug 30th of 2019 I was taking a road trip. I had a AAA Plus membership which included 100 miles towing, which expired on Aug 31! Few days before the trip I renewed in a lesser plan so I wouldn't be out of coverage during my trip. So I brake down and need to be towed 82 miles to the car dealer, and AAA refused to pay even though my plus membership was good for another day. So after 10 years of membership they jumped at the chance to cheat me! There are much better roadside plans out there cheaper and they keep their word! To name a few Best roadside and Good Sam's Club. Better and cheaper!

I received a past due notice in the mail today. I was sure it was a mistake, and I even went to my bank account to check and see when my dues had been paid. AAA got my money, but that doesn't seem to matter. I called customer service, and the machine transferred me to a representative for my zip code - right! After talking with the young lady for a few minutes and explaining the problem, she said that I was talking to the wrong person and transferred the call. I was switched to a new representative - through the machine - and she said my account wasn't paid. I gave her the amount paid and date the bank paid the bill. It didn't matter, apparently, and I was told it was my problem.

My car battery died at 8:00 PM on a Sunday. I was only able to reach a voice activated system initially. Told them the issue and requested that someone come out with a new battery and replace my old one. Hours later a tow truck showed up and the driver told me he did not replace batteries, but could only jump start the car. I explained to him that I had to leave for work the next day at 6:00 AM and unless I left the car running all night the car would be dead again in the morning. I asked if he could come back in the morning or if I could call him directly if the car would not start.

I just wrote a review for AAA Roadside Assistance for their customer satisfaction survey. However, I am not sure if that review will reach the public. I am such a satisfied customer that I decided to take the time to find a website where my review could be seen publicly. I'm taking my time to do this because the company deserves it and consumers deserve to know my opinion of the service as a member who has benefitted from the roadside assistance program since I started driving. As a 20 year member I believe my review holds substantial weight.

I have been a member of Triple AAA member for a few years. I am very unimpressed with my call to the Colorado Office - I dialed the 1-800-222-4357 at 6:12 pm on 10/18/2019 first lady who assisted the service call was very nice. She did leave out the detail of having valid registration. So when Jon from H and R Towing company out of Johnstown Colorado, came to pick up the car, refused the tow, keep in mind this is the SAME EXACT vehicle was towed on June 2019 same condition of registration then, and we call on 10/18/2019 to do the same tow on the same car same addresses just opp sit directions.

I didn't have my ID with me but they still helped. We got a flat tire on the way to visiting our mom who is sick. I appreciate Triple AAA very nice guy who helped us off the side of the 15 freeway in Apple Valley. God bless you Triple AAA.

My 85 and 92 year old parents required a tow, they contacted me and I drove to meet them. We called AAA because they have the coverage and it was horrible from the get go. My first call to them kept us on the phone for 20 minutes waiting for a rep to pick up. When they finally did, the call dropped on their end - I called back immediately and instead of waiting on hold again we used the automated message to report our location and we were told they would be there within the hour.

In July 2019 I reached out to AAA because I needed my vehicle towed because it was running hot. I literally waited almost 3 hours for someone to arrive. Once the tow truck arrived I noticed that it wasn't AAA, I was an outside tow company. The tow truck driver asked me for a tow pulley, which I had no idea what that was. He informed me that it should be in my trunk. I proceeded to walk to grab it but he stated "That's ok you don't need it", I allowed the tow truck to tow my vehicle to my residence. Once the tow truck left I didn't like where my vehicle was, so I moved it. Once I moved it I noticed that there was something dragging from the bottom of it. I contacted AAA and informed them of everything that happened.

Called AAA at 5 PM - that was 4.5 hours ago. They said to wait for the driver to call us before he comes to the car. They also said it might take three hours. No one called. Since then we called already 3 times. We always get same answer: "No drivers are available. When a driver will be assigned he will call". This is in San Jose, CA - a very large city. How can AAA run out of drivers in such area?

Yesterday, I broke down 236 miles from my home. I had help pushing my car into a parking lot - (car dealership no less) And got into a cab to come home when my boyfriend called to remind me I had Premier AAA - I have a 2017 Nissan and didn't remember my membership. I call AAA New England who transferred me to AAA in Mass. The Representative told me that I would need to pay $4 per mile over the 100 mile limit - since I did not have $400 I told her I would need to find another alternative. What I didn't know was she never called AAA NE which would have confirmed my level of membership. I now have to pay an additional $168 to get back to Mass where my car is to be "present" for towing.

Today, a deer hit the car on a highway (55 mph) and left the car disabled - driver side airbags engaged and extensive damage to the front left body/tire. We called AAA and gave the representative the details and our location via phone - we received a confirmation email. One hour later.. My parents and my 3 year old daughter are sitting in a car with the police behind us and no one came. It was 40 degrees and dark outside, and cars going 55 mph by us. We got a hold of AAA again after being on hold for an additional 15 minutes and they said our request was cancelled because phone was disconnected abruptly. They said they will send a high priority tow over. 30 minutes later and no one.. Talked to AAA again.. They said it will be over in 45 minutes. Beyond frustrated and disgusted we cancelled them and had the police get us a tow that arrived in 5 minutes. Don't know how AAA can neglect our services and leave us stranded.

My daughter had a flat tire in Yountville last evening (at around 11:00 pm) while driving home from work. I had purchased the roadside service for EXACTLY this situation. They told her 90 minutes. She called me at some point during her wait time and I stayed on the phone with her. When it was nearing the 90 minutes and she had received a text from anyone confirming arrival; I had her call back - and they still had not been able to locate any tow or tire changing service provider. AAA said they would call her back in 2 minutes. I called the local PD to alert them and check on her - the deputy sheriff was wonderful; and my husband left to go assist as well. We were not waiting on a tow any longer.

Had AAA for years for Roadside assistance. We travel from AZ to the New England area every year in our RV. Only had to use then once in all the years. We have a flat on my Winnebago rear dually tire. When we called them we get some answering service unbeknownst to me. We wait over 2 hours before I call back and ask?? They tell me they have been trying to call me. The mechanic calls me and he says they told him it was a little travel trailer. ??? Incidentally the 3rd party answering service is “Service Pro”. Buyer beware! Total incompétence on AAA and the answering service.

HETRZ CAR RENTAL AND AAA (American Automobile Association, aka Triple-A):

I have a membership with AAA for myself and my son. My son recently needed a tow and called AAA. They sent a driver who towed the car and also damaged it in the front in the process. I called AAA and they had me send in pictures and a estimate (over $700.00 damage) which I did on 8/12/2019. Judy (the only helpful person in this situation) told me I would hear from Brian the field manager. It took several attempts just to get a response. Then he met my son in a nearby parking lot to recreate the tow and Brian determined that the tow truck did not do the damage. This was not accurate as the driver knew he did when he towed my son.

This service is the worst. I broke down on the freeway after work at 10 at night. Took them till 5:30 in the morning to finally tow my car. The second time was 2 hours to come change my tire but the guy refuse to change tire. So he said he can tow it off the freeway and I would have to change my tire. The third time the guy was nice flat tire on the freeway and my jack was broke but still took three hours for the guy to get there. Don't waste your money. On top all that they keep calling me renew and I tell them every time why I will never use them.

My car wouldn't start this morning. I called AAA for the first time. Took 3 hours for a tech. Waiting for a tow. It's been 3 hours. I finally gave up and found a tow that can be here in 30 minutes. I would have my car back and fixed if I didn't use AAA today.

I have AAA Roadside Service and had a Bad battery (needing replacement). I called the service phone and told them I needed a new battery. They told me they would send 1 with the truck. The truck arrived with NO NEW battery, and told me they NEVER provide a new battery when the truck got to me. It took me a YEAR to find out, you have to have a PREMIER program to get a new battery.

I was a long term member who got in a minor accident that ended up severely impacting my cognitive abilities for over a year. I lost my ability to comprehend reading or speaking over a few words at a time. It was severe and this company fought me with a biased neuropsychological exam and offered me about a thousand dollars even though I had purchased substantial coverage from them. I realized there was no point in buying any coverage from this company if they were going to fight me in the darkest hours of recovery. I dropped AAA and whenever I hear their happier-than-anything ads on television I cringe and change the channel.

My tire blew out at 10:45pm going home from work on the turnpike. I called AAA several minutes later. The lady on the phone was very courteous. Said they would call me back as soon as they find someone to come out. Unfortunately they're having trouble finding someone to come out. It's almost 2 hours later when I received a call that someone will be on the way shortly, by that time a Road Ranger stop by and changed the tire for me. I told the lady on the phone it wasn't necessary anymore. It would've taken me over 2 hours or more waiting for someone to show up. Unacceptable to be left out there stuck that late at night.

My husband and I got a flat tire on the highway in Connecticut, so we called AAA. I told both dispatchers we were going south on 91, 5 miles from exit 17. I was told we would be priority because we were on the highway and they would be there in an hour at THE latest. The link to track the driver didn’t work. An hour later, another dispatcher called and said her driver couldn’t find us even though we were exactly where I told them we were. Apparently, AAA had said we were at exit 17. They asked me to call 911 to pinpoint our location (absurd because I had already told them where we were) and he said he would follow up in 5 minutes to touch base. He never followed up and, 90 minutes into this experience, in our next text update, they told us it would be another 45 minutes before they arrived.

My vehicle broke down in driveway, tow was going to be over two hundred. Called AAA got a membership and got our vehicle towed within hours. And get a hundred miles worth of tows and roadside assistance, for a 107.00 to start for year, awesome service. Thanks AAA.

After numerous issues with acquiring home and auto insurance through AAA I thought we finally had it all squared away. Wrong. After renewing our auto insurance on 9/20/2019 (new 6 month insurance started 9/30/2019), AAA sent us new insurance cards. I assumed they had the right date on them and put them in the cars. On 10/1/2019 I take 2 cars in for state inspection. I looked at the new insurance cards I had just received and they all still say expired on 9/30/2019, even though we had signed up and paid for coverage until 3/30/2020. So I called AAA to get new ID cards emailed to me.

I’ve had AAA+ for 7 years. They’ve let me down for the last time. I needed a tow yesterday. Called at 1 pm. After an hour I called again. Was told their tables were acting up, it’ll be another 90 minutes. Well after sitting with my car for over 3 hours, they had no idea when it would be picked up. I ended up getting a ride home. My car finally showed up at 7:55 pm, almost 7 hours after I initially called. Here’s the kicker, when I called today to tell them to cancel my account after my agreement was up, they never even asked why, she just said, “Ok, it’s canceled." Lol. They’ve went down hill terribly!!!

I was with AAA for 15 years. I used them maybe a handful of times and most of the time they took 1-3 hours to get to you. Once they were there, they told you there’s a charge for something. I finally cancelled my policy and because I said WHY I’m leaving them, they charged me a cancellation fee. To then find out that if I told him a different reason the fee would be waived. If you want to go with a company that nickels and dime you and charges 3 times more a year for a membership than others—this is the place for you!

Our family has been with AAA for over 47 years. We have homeowners and auto insurance with them. We have just had our auto insurance rates almost doubled because my wife had a minor single car accident with her car. (AAA cost $2,100.) Their explanation for the major premium increase was that my wife had a speeding ticket in the last year as well. They also increased the premium on my car because she is listed as a driver on it. The repair of her car, a 2018 Camry with 8,500+ miles, was a learning experience as well. You see, even though her car was a little over a year old, if it had more than 15,000 miles AAA would not have authorized OEM parts in its repair.

AAA Southern California Roadside nightmare. I have been a member of AAA for over 35 years. Rarely use roadside services few occasion for battery assistance while in the east coast. As an elderly single woman trusting that AAA roadside would come as advertised so I've been paying the membership even the plus category due to I travel on the road frequently. However, today's AAA ROADSIDE ASSISTANCE was so HORRIBLE and UNACCEPTABLE that I have more trust in this AAA. It's certainly not the same company I paid membership for many decades.

My mother recently passed away Jan 2019. In June, we received notice from AAA, asking if we would like to renew her membership. We did not renew. Despite this, they billed her cc automatically. When we contacted AAA to explain, they credited us only partially for the charge, claiming that they credit based on the date of notification. When I explained that they had essentially charged a dead person for services that they couldn't possibly have used, they responded that this was their policy.

AAA is terrible. I called them to tow my car and they took a very long time and the tow truck driver was rude and disrespectful. The tow Company was Island Tow Company on Staten Island (Bay St.) affiliated with my Island Car Care on (Staten Is. Bay St.). Danny is the owner and I was disrespected and paid way too much even though they knew my car was decrepit. They milked money out of me because I'm a woman unfortunately. Danny wasn't even man enough to speak to me because he knew he was a lying, cheating, "mechanic".

I purchased a battery and not even a year the battery is no good. They gave me an estimated time of arrival for 55 minutes. It is now almost two hours waiting. Their service is horrible now. I just renewed on September 9 2019 now. I see it was a mistake. The supervisors had no response. I could of took an Uber.

AAA Roadside assistance does not do background checks on the individuals that they dispatch to help their members. Was told by AAA that the companies they hire does the background checks; however AAA does not check the driver's backgrounds themselves. I had issues with a roadside assistance driver today and AAA failed to protect my privacy. AAA gives out their member's address without fully knowing if the drivers can pass a background check. I had been a member for many years but no longer. Called the Sheriff's Department and told them I was afraid of the driver that showed up... Suggest to any member of AAA Insurance to think twice before using their service...????

I've been a member of AAA since 1996. On July 20th of this year, my 2001 Civic blew the pipe leading to the water pump leaving me stranded on the roadside with all the antifreeze in my car draining all over the pavement. Immediately called AAA for a tow. This was at 9:45am. Was told by the CSR I spoke to that because of the high heat that day (90 degrees + insanely high humidity) that day that they were running at about an hour delay. I figured fine, I could handle that. Sat until 10:45 at which time there was still no driver and no call to confirm my pick up. Called AAA again only to be informed that it'd be "another 1/2 hour" due to the high demand. Sat until 11:45 with still no driver in sight and no callback from AAA.

I’ve subscribed to AAA for about 40 years and have never needed their help until the last two weeks when I actually had to separate car incidents where I could have used AAA‘s help. My daughter's car broke down in page Arizona. I called AAA and they said there were no tow trucks available until the following day and I would have to call back and open up a case then. 36 hours later I ended up using my Hyundai roadside service to finally get a tow truck since AAA failed to be able to procure a tow truck.

I was 4 hours into a long trip to LA when I had to pull off the freeway in Ventura with a flat on a Sunday about 5:30PM, there was no one anywhere around, all the businesses were closed. I called Triple A and was blessed to have Carlos, driver #** from Platinum Tow pull up to help me within 15 minutes! He immediately changed my tire to the spare but I still had 83 more miles to drive on this spare that couldn't be driven on the freeway. Now, this is a man who was probably looking forward to finishing his last call of the day to go home to have Sunday dinner with his family. However Carlos didn't even blink when I told him where I had to go (over 83 miles away), he put my car on the flatbed and said, "Let's get you where you need to go."

Steer clear of another rip off company hiding behind their mountain of money by screwing people!! New battery bought through AAA by my daughter. Less 2 yrs old, goes bad and they won’t replace it because she’s out of state and can’t be there personally to make the exchange. They have record of her purchase, the date, the car it was put in and yet they won’t replace it. I’m her father and an AAA member for 40 yrs and I never thought they would sink so low to weasel out of replacing a battery when I m trying to take care of business for her. I will never ever endorse this low life company ever again.

Seriously considering discontinuing this so call roadside assistance company. Their dispatch service was abominable, and the driver who contacted us claimed he “had no map” and refused to take our instructions on how to locate us. The whole experience was harrowing as we were on an isolated country road with no business or homes within 3 miles either way. It was well over 100 degrees and we had a young rescue dog with us. They never arrived and we had to abandon the car after 3 hours. Don’t bother with the yearly fees, this company is outdated and couldn’t find you if you had a name tag on the only incoming flight.

Recently I needed a tow to the dealership, I found out my engine was blown. Triple A will not cover a tow because they brought my car there in the first place. Are you kidding me? What is the point of the membership! I called because I needed my tire changed, they could not do it! They take hours and the companies they call are absolute garbage too. I used to recommend everyone get triple A and I will no longer ever recommend such a poorly ran money hungry company again.

AAA investors, you are investing in the disorganized, deceptive practices of this one-star, Missy-ran AAA disaster! AAA scheduled, but did not provide, my membership-guaranteed service. They initiated a customer relations case to look into their shortcomings. Much like they did not provide the service my membership prepaid for, they did not keep their promise to appraise me of the result of their investigation, led by AAA Director Missy; they investigated their own misdeed and recorded it to their own liking - no rebut opportunity. How accurate could AAA’s reports and statistics be for the investors to rely upon?

My car system shut down and could not start on the freeway. Called AAA and a kind lady told me help will be there within an hour to tow the car. Luckily in less than 10 mins we got called by David who managed to tow my car to safety. In half hour it was done! Excellent and professional service from David. Thank you very much.

Watch out. They try to rope you into auto-renew, don't give you any warning about renewal. And then after it processes, they refuse to refund it. Better to get towing service through your auto insurance, and much less expensive.

Juan ** has provided the worst experience. He is not trustworthy regarding quotes for car insurance. Started me off with an amount I needed to put as down payment. I was going to pay with my credit card, then Juan ** said I could not make my down payment with a credit card. I needed to provide my checking account. Made no sense, but whatever. Then he begins to tell me the amount going to be charged on the checking account would be different than the amount being charged with a credit card?? So how did I end up with two different amounts since he said I was not able to use my credit card.

I have been a member of AAA for many years, they offer many services, towing, car jumpstart, battery replacement, insurance, etc. Their subscription allows 3 emergencies for 1 year. Recently I have been using their batteries because of convenience to avoid hassles of hauling my battery to the shop and also because there is no alternative when you're stuck somewhere. I have used 4 of my immediate family members cars for their batteries and all of them had to be replaced with a year and a half. The problem has arised when I noticed the battery life was not lasting long enough, and when all 4 cars had issues at the same time. AAA had no issues to come out to the location and they would replace it, but the problem is that they would use one of my 3 occurrences/emergencies for the visit for the warranty. So in this situation my emergencies would be used up quite quickly.

I own a Land Rover car which has left me on the side of the road twice. Both times their roadside assistance has used AAA to tow the car. Both times I have received extremely poor service, being left there for 4 hours or more waiting while they continuously update the expected arrival time. The last time we broke down at 1:00 PM, the car did not make it to the service center until 8:00 PM that night. These people have no respect for their clients, they fabricate excuses until they can finally locate someone to do the work. I would recommend you avoid this company like the plague.

Took my perfectly fine 2001 Tahoe in for a 100,000 mile service. No complaints from dealership on any major issues with vehicle or suggestions. Just routine upkeep on a vehicle that pretty much sits. The vehicle only had 117+ on it, and they talked me into a transmission flush. 117,164 when I dropped it off initially, 117, 279 when I made it back to them with transmission problems. Transmission fluid apparently leaked in my driveway, didn’t know that until I got on the road. Now they claim it had nothing to do with them, just a coincidence. $792 for maintenance 7/25 $340 for rusted oil cooler line 8/15 and a note that now says it's slipping in third gear on paper but telling me while I’m there and allowing me to drive off. I guess it’s on me to buy a new transmission now.

Where is AAA? We need you and waited 3 hours in the middle of nowhere? Terrible experience. I don’t recommend this company to anybody, don’t waste your money. My daughter and son-in-law’s car broke down and we had to with my husband to pick up my daughter and my husband stayed with my son-in-law. They had to wait over 3 hours at night in the middle of nowhere. Is that we thought when we became member, wait for hours? Of course not. They only get your money but they don’t do their jobs! I will tell everybody to not to become a member!

I was recently returning from the bay area on a Saturday via I-80 when my battery light turned on. Eventually, my battery completely died at 2300 on the side of a very busy stretch of I-80 through Fairfield. My battery had just enough life to turn on my hazard lights, but they were fading fast. I called AAA, which I've had for 15 years, and was transferred to the wrong operator so by the time I called back and got the right person it was 23:30. I told them my situation, alone in my car with failing hazard lights in the dark on a busy stretch of highway. They said the very next truck would be routed to me as I was high priority.

Under no circumstances should anyone pay AAA for Roadside Assistance. I was a member for 9 years and only used it twice. The last time I needed AAA I had broke down on a bridge in an unsafe location. When I called I was told the response time for a tow truck would be with in the half hour. When I got the text update, it said it would be an hour and a half. Feeling that I WAS LIED TO, I immediately called back to complain and got nothing but excuses. When I arrived home using a different towing agency not affiliated with AAA, I cancelled my membership and expected to receive a refund for the months remaining. Now I find out that you can't cancel your membership even if you are totally dissatisfied with their product!!! AGAIN, DO NOT USE AAA FOR ANYTHING. THEY DO NOT STAND BEHIND THEIR SERVICE.

I was by myself, a single woman, on the side of a major highway after my tire blew out. It was a very dangerous situation. I had to skid to the shoulder of the road when the tire blew. I called the Triple AAA number on my Premium Membership card. Apparently there are different regional offices, but I was not aware of this. The first guy was very condescending and not compassionate. I was just in a dangerous situation that had never happened before and he could care less. He said he "couldn't find the exit where I was located on the map." I'd explained the exit signs and several other factors to give him clues as to where I was. I was on a major highway and could see the exit signs, yet he "couldn't find it."

Long story short called in to get a refund on a debit card and provided a new one, which they have taken monies out already. But no refund yet! First 3-5 business days then again another 3-5 business days. Last week 48 hours and now it’s Aug 25 and. No reason why I haven’t gotten my Refund. All I get was, "I haven’t been working on you with your policy." Really? Will be shopping for another insurance. That’s for sure.

I’ve been an insured member of the Roadside Assistance since 1995. There are two recent two incidents that I needed in the last two months. The contractors are unprofessional lately. First instance the guy was on time but when I waited for him at the dealership he was a little delayed. He had went and picked up a young lady and they both had Starbucks. I insisted he knock $10 off my bill or I would call in and explain the issue. Second instance my parents are stranded about 40 miles from home. Topeka to KC. Tow times are not being updated - we’re having to call and ask what the heck is going on. Every time we call they say, "Oh he’ll be there in about 25 minutes." It’s been two hours from the initial call. On the initial call they were quoted 30 minutes. Still stranded...

I came out of a local establishment in the middle of town to find I had a dead battery. I remembered I had a AAA card that I have been paying for every year since 1986! Finally, I needed them so I placed a assistance call. They pinpointed my location and sent me a text. That was logged at 1:03 pm. They told me it would be 45 minutes. After a hour of waiting in 98 degree heat, I called them again. They told me they had no record of my first call. I said they had to because they sent me a text. They tried to connect me with the local office, for some reason, and no one picked up. Finally, the head office called me and said someone was on their way..... He showed up 1 hour later! All I needed was a jump!

Called AAA this morning for a tow truck for my wife's BMW. Troubleshot it last weekend, looks like fuel pump. Was going to schedule a pickup in advance, they do not do that. Call the morning of your appt at the dealership. Called this morning at 7AM. Asked for a tow truck, they said one would be there by 0805. At 0800 the Camel Towing service truck arrived.... No tow truck. It was his second tow issue (not a service call) of the morning, he was not happy. Neither was I. Called AAA back, they were very unconcerned.

We were abused by AAA towing service. 8/19/2019. The vehicle was a mercury mountaineer suv. I was a driver and my husband was a passenger. We were manipulated by AAA agents for about 7 hours under hot weather (94 degree by the car thermostat). Finally, we paid a local towing service by ourselves after 4:30pm and got off the road.

I want to start this off by saying that the flat tire was my fault after hitting a ditch in the side of the road. I pulled over and called Triple AAA for a repair, and I gave them my location (It was called Gunpowder Falls State Park: Headquarters) and I was told it would take about half an hour to an hour. I was a bit annoyed, but I figured I'd wait until someone came up.

Driving west in the Everglades and about 30 miles from Naples, my rear tire exploded. Talk of bad timing, my cell phone was dead. I waved down cars passing a few feet from me at 80 mph. After about an hour a car stopped to see if they could help. They loaned me their cell phone and I called AAA. Asked if I was safe I replied I was in a very dangerous place. I was asked a number of inane questions and at this point I was upset and close to panic. Several state police cars passed without stopping even though my flashers were blinking. It was also lightning.

I have been a AAA Member for 28 years. I have had auto insurance with them for 20 years and homeowners insurance with them for 16 years. Earlier this year my auto insurance went up $200 or 20% despite no claims and an immaculate driving record with no violations. My homeowner's insurance just went up 37%. There has never been a claim. I was told that all their policies are going up because everyone is going to have to pay more to keep the company afloat. I have already cancelled my auto insurance and am considering canceling my homeowner's as well. These increases are grossly excessive. Think twice about using AAA. They were a great insurance company, but seem to be in trouble. I think that state insurance commissioners should be looking at them.

08/18/2019 Called in for roadside assistance at 9:40 PM. It is now 1:44 AM, still no service. I have been a AAA member since 2001, several times I told the representative that I had My little children with me. A 5 year old and a 1 year old. After several telephone call at about 1:30 AM I was told by the last representative I spoke with stated It was not documented I had children with me and that they (tow truck driver) do not like coming out in Milwaukee late at night (real calm like this was okay to say). Really. Why wasn't this information given to me at 9:40 or even better given to me when I initially signed up to become an AAA Member or each year I've paid my renewal. It's only been since 2001. Horrible service. If I could rate the 0 (ZERO) I would, SAD Experience... I will not be renewing next year.

I have been a AAA premier member for a couple years now and recently had my car towed from Jackson Wisconsin to Madison Wisconsin and I take this route daily and the route is a 85 Mile Drive give or take with no tow for the year and recently had to use a tow from Triple AAA but AAA decided to say that the toll was 105 miles. I know it was only a 85 miles tow but AAA insist that it was a hundred and five mile tow. AAA is a scam and how could The Better business Bureau give them a good review? I think it is totally unfair that AAA is robbing people out of their miles...

News flash if you own a motorcycle and you don't know who these guys are you need to, have one of their cards or do a bookmark, a save whatever you need to do to keep their number in your pocket. My wife and I were down on highway 60 tonight 11 p.m. flat tire on a Gold Wing. Called AAA (we are premier card holders), got the runaround for over two hours and they had still not dispatched the call!!!

I have been a classic AAA member for 3 years. This is the first time I had to use the service. I waited patiently for 2 hours for AAA to show up. Once they showed they said we owed money for towing more than 5 mile radius. When I called to request tow service there was no mention of additional fees. The service agent left me completely unprepared, wondering if I was being scammed by the tow company. I called to explain my frustration of my customer service experience to AAA. The customer resolution representative told me I should have been notified that there were additional fees, but that there was nothing they could do about it now. She also said they probably assumed I knew about the fees because I have been a member for 3 years. Quality customer service agents do not make assumptions.

I was awoken by a idling flatbed AAA truck outside my bedroom window at around 7:15. No driver in sight so after about 10 minutes of fumes going in my window, I look for the driver, I go outside and locate the driver somewhere across the street and down the block. Since it is illegal to leave a vehicle idling, I ask him to turn off the engine and thanks for waking me. Driver tells me to "get a life" and how his house is better than mine, etc. etc. Okay. So I just canceled my membership and filed a police report. That's what I think of AAA. CHAPTER 9. Stopping, Standing, and Parking. 22515. (a) No person driving, or in control of, or in charge of, a motor vehicle shall permit it to stand on any highway unattended without first effectively setting the brakes thereon and stopping the motor thereof.

My family and I have been members of AAA for over 15 years - the highest level of coverage, Platinum membership. I live in the desert in Arizona, with 110 degree temps on average in the summer. My car had a flat tire when driving in the Mill Mountain Campground in Globe, AZ. AAA refused to assist me, saying they did not service the road we were on. My family was literally stranded, with no one in sight to help us. I drove on the tire rim for 20 minutes when a nice person who happened to drive by, helped us. If we walked to the nearest service station it would have taken 4 to 5 hours - and the temperature was over 100 degrees. I had a second incident about 2 months prior - my daughter's car broke down close to the house. I was annoyed with the car and when I talked to the AAA representative I made an off-hand remark that was not intended as a real plan - that I would trade the car in.

1) They Jacked my insurance rate, (no accidents or tickets, perfect record) at least 50%. I went to Allstate, same insurance policy $60.00 a month less, back to what it was at AAA.

I've been a AAA member for probably 20 years, but never have I had to wait 4.5 hours for roadside assistance. The people at AAA were personable and professional, but in the end, if you aren't getting the service you paid for, what's the use of having a AAA membership? Had I known, I would have called a local tow truck and asked AAA to reimburse me. The tow truck driver who finally arrived was actually from a city an hour away. Obviously, AAA does not have enough wrecker companies under contract or is not offering enough compensation to make signing a contract with them worthwhile. Either way, they had better step it up!

Never once have I had a problem with AAA until yesterday. Let me sum this up the best I can. After being lied to about arrival times from a tow company AAA hired and having to call 4 times to get a estimated time which they ended up not coming for over a hour past that no big deal. I’m patient. Well they then make more excuses about not having a truck. They bring a tow dolly truck. “I have a Subaru Wrx. It’s all wheel drive.” I asked them, "It’s awd. How will you tow it!?" They said it is a 4 wheel dolly. I said, "Okay that’s fine." Long story short they then say they can’t do it. Car is too low! The damn car is stuck! And they knew that I asked them before they came! They assured me it’s no big deal.

I was treated disrespectfully by the customer service representative on 8/9/19 named Jay. I did not have good cell phone service. I was on a back road in an extremely rural place. I believed that because the city was so small that if the agent knew that I just left the city on a particular state road that they could find me. I explained several times that I was headed west on a specific highway and that if the service tech contractor (that is usually a company in a nearby location) would be familiar with the location. My elderly father drove 45 minutes from a nearby city to help me.

3.5 hours & counting for a tow truck to arrive and I’m with my 5 year old. Driver called at 3 pm & never showed. Now I’m back in their dispatch queue waiting another 45 mins. Unacceptable & no communication for the no show from the towing company. Coordination extremely poor with Hadley towing company. I had to call Triple A & file 2 complaints in the same day. I’ve been a member for 9 years.

We had a dead battery on vacation. They wouldn’t accept my husband’s AAA card since he was not present. We purchased a new plan with expedited fees added for about $125, since we had plans to drive home that day ASAP. They sent assistance but he didn’t have the proper tools to change the battery, so he just recommended we go to the shop across the street. We could have gotten a jump from anyone, including the shop across the street. We had to wait for the shop to serve many clients before them and the delay caused us to be 8 hours behind schedule, resulting in stress for everyone. We thought it would be reasonable to get our expedited fee refunded, and we requested the expedited fee refund, but AAA refused any refunds.

So, we have had gold service for years and paid for four members. This past year, rather than use my husband's card, everyone said my name, as I am the primary account holder. Thus, among 4 people, we get "16" service calls. In the last years, I apparently, then had 7 racked up under my name. Rather than let us know we were above the amount for my individual card when we called in, they discontinued my up-to-date paid service. We switched to their competitor, Good Sam Roadside, who has no such limits.

Very upset with AAA. Had AAA for three years and the first time I needed them they failed to help. Had to wait for two hours. Called them and they said it would be one more hour. No one called to stay in touch. I keep calling them. I called a tow truck myself. They were there in 20 min. I have not seen a reimbursement. I am grateful I did not have my grandson with me.

Our family has had AAA membership for years. We had a tire blow on our boat trailer as we were headed from Cincinnati on I-74 West. We were in a very dangerous spot on the side of the road. I called AAA's emergency number and was told that I had reached the Cincinnati office and they would have difficulty finding help in Indiana. I was incredulous, I responded that I thought this was a roadside service and this was the whole point of having a national company to help me. At this point I was cut off during a transferred call. I called again, had to go through the whole menu as semis are whizzing by us - to be told that he could give me a number of a wrecker service in the area that I could call. Seriously??

I rarely ever write reviews; my leisure time is usually spent enjoying life. I am taking the time to write this review in hopes that I will save someone else from going through the same horrendous experience that me and my family had from AAA. My vehicle wouldn't start in the morning, so I checked every possible box on the list, including swapping out the battery. I called AAA to have it towed to a mechanic. As soon as I gave AAA the information that they needed, I received a call from the local towing company here in Sonora, CA. This was at 7:36am (when I received a call from the local towing company). I called back after 11am when no truck had arrived, they said it would be another 2 hours. I waited... around 3pm (nearly 4 hours later) I decide to call AAA to get a different towing company to come get my car.

AAA in PA is the worst. They do not know what club you belong to, refer you to the wrong places, and then forget to make your appointment. It took four calls, and 40 minutes, to get service scheduled for my dead battery. I live outside Philadelphia; the 800 number staff kept referring me to a Central PA club. Finally the rep claimed they had connected me to the right club, and that I'd receive a callback with my appointment time within 30 minutes. That was 2 hours ago. I just called only to find out - whoops, they referred me to the wrong club, and NEVER SCHEDULED THE SERVICE!

While traveling through North Carolina on my way to a vacation at Myrtle Beach, had one of my tires blow out and called AAA. The service people showed up two hours later. It was a 107 degrees and on the side of Hwy 95. The blow out was on my Pop Up Camping Trailer. The technician informed me my trailer was not included in the my plan. I told him I don't have many options and what would I have to pay them to pay them to simply CHANGE MY SPARE WITH THE BLOWN OUT TIRE. He called his dispatcher and she told me the fee would be $269!!

Sunday afternoon (7/21/19) my 2 young sons and I were stuck on the side of the highway at 4pm in Texas with temperatures very close to 100. I needed a tow truck. I was told we were "priority" due to our location. I was also told a truck would be to our location in 1 hour. At 1 hour, I called and was told the call had been re-routed because the ETA for the tow was now 3 hours. After 25 min I called back due to no communication for an update on this re-route. I was informed they were sending a tow truck from a location 2.5 hours from my location. At this time we've already been sitting for 3.5 hours.

CASE # **. First spoke with a lady by the name of Jai or something and she stated my tow for some reason won't be covered, even though I had another tow on my policy. Call was escalated to a "supervisor" by the name of JILL. Very nasty and very uncooperative woman. First they told me the "uncovered tow" was going to be covered and approved. It stated my tow would arrive at 5:24PM on 7/24/19. That tow never arrived.

Waited 2 hours and they damaged my car. 25 years with AAA! Our car broke down in a common area during normal hours, we got bounced from driver to driver, AAA dispatch was dishonest about tow status, and they broke our car! Do not subscribe!

Tonight my tire blew out in a very dangerous location. I explained this to the person who took my original call. She assured me that assistance would be out in 30 minutes. In actuality, help arrived after an hour and 25 minutes. During that wait time, I called back and after much difficulty, reached a human being. He said that he would connect me to a supervisor. I stayed on hold for more than 15....then the call disconnected. You have one very DISSATISFIED customer and I will NOT RENEW my membership.

Police pushed car off main road to not affect traffic. Called them twice and AAA once to update on length of time. Never again. Will use other methods for roadside service. Very disappointed with AAA and their use of towing company.

AAA literally left me stranded on the side of the road for 4.5 hours in the middle of the night. I had to call them 7 times asking when the tow truck was coming and they used excuse after excuse for the delays, without calling me one single time to follow up; I had to call them each time. The tow company they told me was coming was never dispatched to me!!!!! I didn't find this out until 3 hours into my wait time and when I demanded to know the name of the company I called them and they had no idea who I was!!!! They went through their entire call log for 12 hours of that day and I was not nowhere on that list.

I was crying because my car wouldn’t start but I called them up, didn’t have a membership. They answered within 5 minutes, so so so nice to me. Paid the membership and got someone to come help me within 15 minutes. Wow!!! I LOVE TRIPLE AAA.

If I could give AAA zero stars I would. I’ve been with AAA a few years now but my most recent roadside assistance was absolutely horrible. My car broke down on Interstate 95 a few weeks ago, and I called AAA to come save me... Well, 3 hours later they finally came to help me on the side of a busy highway!! At first they told me an hour, after that hour passed, they told me it was be less than 30 minutes...and so on... I was on the side of the highway with cars flying past me at 90 mph from 6pm-9:30pm!!

Wanted to buy whole life insurance and later told that it was term life. They increased my payment from $57 monthly to $1,863 monthly. I wasn't notified until they had already taken this from my checking account. When I called them they said I couldn't get money back for from 7 to 10 days. Why do they delay just to hold onto your money. Do not use AAA for life insurance.

I went to the Southington Queen St. Ct. AAA. Paul the manager processed my paperwork for the new licenses. I had a copy of my birth certificate. He said I needed an original birth certificate with a seal. I said mine is from 1955 and didn't have a seal. He said some don't but it had to be an original. This was a 100 degree day that I traveled back and forth from Waterbury to Southington 2 times. When I brought the original birth certificate Paul very rude, still would not accept it saying it was too old and not legible. I reiterated the copy I had was legible and that was the purpose of the copy. He ignored me and said he told me that he had to have a seal which he did not. My certificate never had a seal from 1955 and it is the original. He was very snotty not only to me but short with other customers as well.

Calling for a tow. So my car was stuck at work so I called them and the operator said they will be there in like 30 mins so I waited and had to call again to be met with the same answer only to wait again. Up to 4 calls were made so we gave up. Luckily a buddy of mine was coming out of work late night to pull my car home with a rope.

We are nursing our sun burns after waiting outside for a tow truck for the second day, and this is what we learned. At some point without notifying the members of the following change, and after collecting our membership fees, AAA has enacted a new way to condition access to their members' prepaid services. While before, the roadside assistance contractor was simply to make sure that your ID name matches your member card name, now AAA has its contractors SCAN and RETAIN all details of your driver's license.

Yesterday, we had to wait almost 5 hours for a tow truck, and it never came. We sat under the blazing sun on the promise that the tow truck would arrive 30 min to 2 hrs soon. We could not go indoors, making ourselves available to meet the truck and guide it to the car. The truck never came. The Roadside Assistance service was unpleasant and unhelpful. The AAA local office (215-343-2660; Mike) was incompetent to explain the membership Plus service (which includes the tow I ordered) they advertise and collect fees for.

I needed a tow off the road do to two tires that had blown out on the highway. I called the roadside assistance number. I was told help was on the way - no one came or called for 30 minutes. I called them back. Asked where they were and was told I was on my own but would be paid back for my tow and hotel???? Because it interrupted my trip. Well 45 days later - several calls and emails - nothing but time wasted - no help whatsoever. Please do not sign up with this company.

Had my car picked up from the body shop and told AAA I had a small driveway and a tow truck would not fit. Explained numerous times that we would need to manually push the car to the back and do they have the proper equipment. They said yes and said it wouldn't be a problem. They picked my car up from the body shop and dropped it in front of my house partially in the street and left me to figure it out. Would not send another truck out to assist. Said I would have to pay another company out of pocket to get the car to my backyard.

My incident began in the wee hours of the morning on July 7th. After returning from a red eye flight from LAX and traveling cross country with my husband, small children, and elderly mother, I arrived at BWI to discover that my car would not start. I immediately suspected that my battery power was depleted, and I called 1-800-AAA-Help for Roadside Assistance. My call was dispatched to the Mid Atlantic AAA office since I was outside of range of my home office, the Southern PA office, located in York, PA.

My truck broke down at 5:20 pm called AAA at 5:25 pm to get a tow. I was told 1.5 hours, I was thinking it’s Sunday I get it. 3 hours later and no one called and no tow truck. I called and was told by Matthew that he just came on to the shift and he apologized and told me no one was assigned to my request. Sorry but another 1.5 hours. Mad as hell but I wait and nothing. I walk to the store to get some water since it was 101 degrees out. I come back my truck was broken into and my things were stolen. I have never been so mad.

I had the worst experience I ever had with someone in the service industry yesterday. All I needed was a simple tow to my house. I have been a loyal AAA plus member for 30 years and yesterday's experience was beyond appalling. First I was told my tow truck would arrive in 90 minutes. Two hours later I was told to wait another 90 minutes. It turned out they never connected with a towing operator. I must have talked to a dozen customer service people, each with a different story. The bottom line is my car is still in a vacant parking lot 15 hours after my original request for assistance. Not one follow-up phone call by a supervisor either despite my many requests. Simply pathetic! Thank God I was in a safe area.

I have been a member of the Northern California AAA since 1967 and have been satisfied with their roadside service until June 16, 2019. My husband and I are senior citizens and not in the best of health. We experienced a flat tire and called the Customer Service number on our card only to go through an endless loop on an automated system. I finally got through to an actual person who took my information and told me a tow truck would be arriving in 45 minutes to the place we were stranded at. After 65 minutes and no tow truck or notification I called again only to get caught up in the endless automated phone system that kept disconnecting my call. My 75 year old husband tried to change the tire without success. A kind stranger came to our rescue. I am very disappointed in how our service request was mishandled.

Imagine being a 33 YEARS member of AAA - then needing a tow on a Saturday early evening in a decent sized city - then being told you need to wait at least 4 hours. If we were calling from the middle of the desert 4 hours MIGHT me understandable but Sarasota FL is NOT in the middle of desert. Speaking to the call center is like speaking to a third world country. The people are fine but their SYSTEMS seem to be from the 1930's with party phones. Everyone apologizes but NOBODY taking responsibility to get the the bottom of what is going on!

On 7/12/19 at 1503 I was booking a hotel for a trip to take with my father. When I logged onto AAA website I found a Hampton Inn & Suites Sandusky/Milan located at 11608 US-250, Milan, OH 44846. After confirming that I had the correct hotel I accepted the terms of the contract and purchased the booking. When I received the confirmation email, the booking was at the Hampton Inn & Suites Fremont located at 540 East County Rd 89, Fremont, OH, 43420, United States.

I have been an AAA member for several years. Recently, I needed to tow my car and initially thought the issue was due to recent work the dealer completed on my car. After the Dealer towed for repair it was discovered the issue was something else entirely. I explained this to AAA representative and also on the form they sent for reimbursement. I expected to be refunded the 100$ tow charge the Dealer charged me. Lo and behold my check is for 50$. Had I just called AAA when the car broke down the entire 100$ would have been covered. Bad, bad customer service AAA.

The car wouldn't start 40 miles from my home. A passing motorist gave me a ride home. I called AAA from there. First agent said I'd have to hitch back to the car to get it towed. I was astounded that this was their policy for a Premier Member & the agent said "Have a nice day" & hung up on me!! The second agent reaffirmed their policy (politely). I asked to be transferred to a supervisor and again was told that it's too bad, but I would have to hitch back to the car and wait in 90+ degree temperatures for a tow truck. It seems that this policy is not only dangerous, but ridiculous.

My 17 year old son experienced his first breakdown about an hour from our home. He called AAA. The agent informed him that they would be there within the hour and that they would drive him and his vehicle back home. Moments later, he received a text message stating "your technician has been dispatched". He called me back and informed me he was all set. 90 minutes later I contacted him for an update. No Tow Truck and NO communication. I called AAA and the agent informed me that they never contacted a technician and cannot find anyone in the area but they are working on it. My son stood on the side of the road for 3 hours until I could get to him. 6 hours later his car was delivered. After 30 years of membership in NJ and VT, I cancelled my membership the next day.

About half a mile from the house smoke started billowing out of the vents. I pulled over, popped the hood, didn't see anything, figured I'd call a tow and all would be well. Sadly, the smoke came back, cops and firemen were involved -- AAA, however, was of no help at all. They first wanted me to provide a garage and towing service, (because, like, this is information you would have on hand in such a situation?) and then told me I had to go through the insurance first. (Which, okay, maybe you shouldn't keep that in the glove compartment?) Insurance was like, uh, why isn't AAA helping?

I called after my battery died. I thought about getting a jump but I’ve carried AAA FOR 20 years so I used it. They said it’d be a half hour, got two more updates posing it back to 1/2 hours. It was hot, bugs were coming out, I wanted to cry. I called back and they said another 20 min. I didn’t believe that and mustered the courage to ask a stranger for help. They did, cheerfully and timely. AAA never showed. I’m so disappointed and would warn others not to depend on AAA.

Stopped to help stranded motorist who had locked keys, wallet, and phone in truck. Offered use of my phone to call AAA. They refused to help him without an advance credit card payment. He had already used AAA earlier in the year and had exceeded the number of service calls. Asked to speak to manager. Hung up after 20 minute wait. Called again. Got a manager after 10 minutes who said he would listen to earlier call and assess situation. Said he would call back. He did not. I paid for AAA with my credit card and motorist reimbursed me once he had access to his wallet. AAA did nothing to make this easy. I could have had better luck calling a locksmith myself. Very, very disappointed in an organization which once had a great reputation. Incidentally, gentleman was a senior citizen and had been with AAA for years. Disgusting treatment of a person in a vulnerable position.

Had a commercial vehicle which was notified in advance but the driver did not have the correct tool to get into the battery of the car. Therefore was not much help. Then called customer support and they would not refund me for the service.

First, I have been an AAA member for more than 20 years. On or about May 1, 2019, I called AAA Road Service as my vehicle would not start. Nearly two hours later the serviceman arrived. I informed him that the battery probably needed to be replaced as it was nearly three and one-half years old. I had requested a new battery be on the service truck. He confirmed my suspicions and proceeded to replace the battery. The battery he had on his truck was one month (according to the sticker on the battery) from the"use by date." (Need to dump this battery on a member before it outdates!) This battery was dusty and dirty having been exposed to dust and probably rain or moisture. I sensed he was not very experienced. I asked him to install temporary power to the vehicle so I would not have to reset the satellite radio, etc. while the battery was disconnected.

I have been left behind by AAA for the last time. On 5/9/19 I ask for a tow. I asked them to call and let me know if it would be more that the 2 hour wait. (Since they left me and my kids waiting for 3 hours last year). My kids are 4 and 7. They had 2 hours to call and inform me of a delay. Instead they send a gas truck at the 2 hour mark to tell me that it will be 2 more hours! I assumed this was Bill's towing in Petaluma that made this decision. I called to complain ask why the basics of customer service were not followed. While on the phone the guy with the service truck decided to open my door to yell at me. Thanks Bill's tow in Petaluma. With my complaint filed with AAA. I wait. Then on 7/1/19 I walk in to pay my registration on my cars. I am informed that I can not use the service I paid for. My investigation is not complete. The manager of the Petaluma branch Michael tells me he has no answers for me.

: We are AAA members since 2014 and never have I received horrible customer service as we did tonight! Trying to get our truck towed to a shop so it isn't stolen tonight or stripped for that matter they send the wrong truck. We've been here 3 hours and we have found our own truck to tow it. We asked for them to dispatch from this other company only to be told no will not dispatch to another company. I'm in a parking lot with our 8 year old and this is unacceptable. We pay our membership every year for four vehicles and for what reason. Only to pay another tow bill of a few hundred dollars. I wish I didnt have to give them any stars. 1 is way too good for them.

Once again with AAA California I am left in the dust with roadside assistance. I need a battery in my car, a service they advertise and promote heavily. Unfortunately, because I made the call on a Sunday they will not assist. This is not the first time I've had to work with the convenience of their schedule and when this year's membership expires I will not renew. I have been a member for 24 years.

Great peace of mind knowing you have backup in many situations. As important to have as a spare tire. No service like it. Now on motorcycles too. Get a flat on one of them and see what it costs when your stranded along side the road. A tow truck alone will cost you a year's membership. Never waited more than 45 mins. Just sit in a air conditioned cab and both you and the bike are chauffeured home to properly fix it correctly and cheaply. Or have be brought to a good reviewed shop if your on a long haul. Bought a battery from AAA they delivered and installed it and the the bill was what a Advance Auto would have charged just for the battery. Been 7 years and the battery is still going strong. Starts the truck when I come out of the store having left my lights on. Some other great assets but those you'll have to figure out for yourself handyman :-)!

I became a member in October 2018. Had no complaints with Triple A up till now. It's here now June 2019. Last year I purchase Car Insurance and AAA Roadside Assistance. Had a 4 towing situations up till December. Added my fiance to my AAA in February. Use jump service maybe 4 times up till May. Until I was able to afford a new battery. And Fuel 1x.

We needed a vehicle towed to the mechanic! When over an hour had gone by with no response, called them again, couldn't tell us where the tow truck was coming from or when they would arrive. After 2 more hours, called again, some jerk named Cameron answered customer service. This guy left me on hold. When he finally came back, said it would 7 minutes, total LIE!! We called another towing service and this very reputable company was there in 10 minutes. We found out AAA uses Miller Towing. They are the WORST Towing Company in Weatherford, TX. Even the mechanics warn people away from them, see their reviews on Facebook! Because of the horrible service from AAA, or should I say the LACK of service, my 31 year membership is cancelled!!! Being out in the heat for over 3 hours was the final breaking point!! If I could give AAA NO stars, I would do so, they are HORRIBLE!!

Out of the blue they cancelled my membership all because I've used the service disproportionately or more than is listed in the service agreement, I get a letter in the mail yesterday saying that my AAA membership is canceled!!! What!? I have been a premier member and I don't even get a warning, something like a call or a notice saying, "Hey mister, you're getting close to your limit." No, just CANCELED!! AND the number they have for you to call, Membership Services, provides an agent who not only can't help but tells you that the decision is final. I can't believe, with no warning, they would make this kind of impersonal decision. Lacking all couth, I hope someone reads this and posts a response.

Our camper had a flat and we pulled to the side of the interstate. The shoulder was so narrow that every vehicle passing shook us to the point that phone use was difficult. We called AAA and we thought they were coming to the rescue, but I was wrong. Although the dispatcher said the service was covered, that was not the case and the "help" said we owed $125! The guy changed a tire... No more time was required for his service than if the flat had been on the truck, but because it was on the camper it wasn't covered. Ridiculous. We needed a tire changed... And that's all that happened.

My family and I have been VERY long time customers of AAA, that being said they have recently changed their 1-800 number to an all automatic service (unless your willing to wait 20-45 minutes for a representative), the automotive service is HORRIBLE! I called to have my car towed just to find out it was going to be a 4 hour wait! I also have the HIGHEST level membership, not to say that should give me a ton of special treatment but if told there would be a 4 hour wait the LEAST they can do is be on time!

I have a member of AAA for a while, I have never had to call for any reason. Just a week ago my car had a problem so I called AAA, the customer service said it will take 3 hrs before anyone would show up. She also expressed that the order would not be processed until I tell them where to tow the car. Now I’m in the middle of a small town, I have no idea where to go. Also in 3 hours what will be open. I hung up, Googled some repair shops, one was Goodyear. Turns out they were just down the road, they sent someone over to look at the car. The shifting linkage clip broke, the gentleman repaired so I could get home safe. I have not and will not renew my membership I now have roadside assistance from my insurance company. Great work AAA.

I'm actually not surprised of my experience thus far after reading the reviews about how horrible their service is when you actually need them! They are fantastic as long as you are paying them. I called 7 days ago to make a claim because my car was stolen! I have yet to speak to anyone about my claim. I've called every day, sometimes twice a day, even tried to speak with the manager. No one is available. "WOW," is really all I can say. I'm so disappointed in them at this point. This is completely ridiculous.

I've been a AAA customer for the last 20 years paying 190 annual membership. I bought a battery from them 2 years ago and still on the warranty, called to have it replaced because it's no charging and unable to jumpstart. I provided the date of purchase, car brand, model and year and date, an hour of waiting they send a minivan with no supplies to tell me they don't carry the battery. They will have to deliver the next day and they will put a call for a tow truck at 1017 pm with ETA of 45 minutes by 1107 pm. 1130 I called the service center because they closed the ticket as they're in location according to their tracker and nobody has shown up. And the customer service says they running a little late, they will be there in 10 minutes.

I needed my battery jumped and AAA came out in 15 minutes! The person on the phone was so nice and the service person, Trey **, came within 15 minutes! He was so nice, professional, and had my car running in no time! A wonderful experience from start to finish!

I was driving on the freeway and my air conditioner stopped working and then my car started decelerating. I pulled over to the shoulder of the freeway (NOT a safe place) and called AAA. I have had their “premier” service for years and thankfully this was the first time I had to use it. When I called, I got their “automated” system and it could not understand me. Very frustrating. In addition, I got messages that there were problems in Northern California that could hold up service. I held on the line for about 12 minutes trying to reach a live person who could help me. At one point I reached a live person and the representative told that I’d been transferred to the southern California dispatch and she couldn’t help me since I’m located in northern California. They don’t even have a centralized system. I finally reached my husband and asked him to try as well.

Member for over 25 yrs. Sadly, last three experiences were unacceptable. 1st of three - waited approximately TWO hours, never showed up. Finally left car abandoned in parking lot and got a ride home. 2nd - came to fix a flat tire. Stripped the bolts on my daughter's tire which COST me money to repair next day. 3rd and final: After FOUR hours, left my husband stranded in another state. Could NOT help him. Sent wrong help at first then wrong tow truck then just left him saying they would try to help TOMORROW!!?? I would not even give one star if that was an option! How do you leave someone stranded!!!! Roadside assistance??

Called to cancel service and got transferred twice and put on hold for over 30 minutes. Don’t understand why I can’t cancel online (except creating barriers for busy people to leave). I would strongly recommend they create the ability online to cancel service to respect the customer time rather than making the wait so long to cancel.

I am a 32 year AAA member and like many others have rarely had to use the roadside service but it gave me peace of mind thinking they would be there to assist me in case of a vehicle problem. I recently called AAA when our car suddenly died in an industrial area with no services close by. I was told a tow would be there in 20 minutes and that I could track them on my phone and would get a call from the driver. None of that happened.... Long story short almost five hours later, 3 different tow companies, I finally got a tow to the shop but unfortunately after hours. To accomplish this I had to call roadside service more than 15 times and finally requested the supervisor.

I was parked in the lot of my hair salon in Scarsdale, NY, when I was informed I had a flat tire. I called AAA and was informed, "Someone would be there within an hour." 15 minutes later help arrived. My tire was changed and I was advised I would need a new one. I was able to drive to my local tire shop and purchase a replacement. Thank you Archie, you are the best!

Raised our monthly payments by 20 dollars and never told us in advance that it was going to happen.. Once we contacted our agent in Hillsdale, MI. She told us that it was going up another 20 dollars in July.. We both have excellent driving records but they just decide that they are going to raise the policy price whenever they want. We are being punished for being good drivers.

I have been a customer of AAA for many years. Until a couple of years ago it was working good. In the last 2 years it has become a disaster. They arrive after several hours, never at the time they say and, sometimes, the truck doesn't arrive at all. I look forward to find a different company.

I am a long term and largely satisfied user of TripTik having planned our last few road trips with excellent results. In fact, I have a work in process Triptik road trip that had 24 stops, that suddenly became invalid due to limitations in the new, unannounced software release. We take a long road trip each year averaging 32 stops, somewhere we actually spend days, others to "fool the tool" to force it to take our preferred route, not necessarily the fastest route. I wouldn't bother using Triptik to plan a trip with under 12 stops because it's easier to do it by hand using a spreadsheet than deal with the "tool". Longer road trips add a level of complexity that Triptik used to satisfy quite well. Not anymore!

Ref **. June 7th my initial call got through at about 7:20pm-ish. I received a text with the ref # above at 7:29pm. It's now 10:23PM. I've spoken with dispatch and a tow driver who arrived and said he could not take 2 adults and a child and left the scene instructing me to call back. About 4 min after the driver left. I received a call from his dispatch again stating he could get me a taxi and send driver back. 30 minutes later no callback. I call a Lyft to take my daughter and grandson home from roadside.

I have had AAA years ago & it was fine then. Early last year in a fit of rage passing a slow motorist I turned into a parking lot at interstate speeds & happened to catch the edge of a curb that was sticking out into the entryway. This tore out my fender, Axle, Knuckle, control arm, strut & parts of the transaxle assembly. I called for a tow & everybody was busy except AAA. So I paid for a dang membership just to get towed home.

A MUST READ: I was a 26 year member of AAA until I dropped them. On 09/07/18 I got my friend's 4x4 truck stuck in the sand out in the desert of El Mirage. My friend was also a member of AAA. It was during the early afternoon, in the blazing heat of the day. We had NO water with us. My friend tried for an hour to get the truck out, but was unsuccessful. With no shade or water, my friend started getting sick from the heat, and started vomiting, and I was getting horribly sunburnt and dehydrated.

Over 2 1/2 hr wait for AAA roadside assistance to get help for a flat tire on my car. Poor communication from AAA. They weren't going to call/text me back until they had a service truck scheduled to help me. At an hour I called for status. At 2 hours again I called for status. At 2 1/2 hrs again I called for status. At the 2 hr call they stated they had so far called 17 stations who all refused to take the service request. So I phoned some of the companies that declined. 3 of the companies that were 8-14 miles away told me they would not come that far for a AAA call, but would for a regular call or other insurance coverage.

My car wouldn't start and Brandon came to the rescue from AAA! He got my car started and I did not need it towed. He arrived within 15 minutes and the job was completed within 20 minutes. Everything was the greatest service.

I have just had the most infuriating problem with AAA. My husband and I joined AAA at the end of January. On February 2 we needed a tow. We had signed up for the premiere membership and expected to be able to tow within the mileage permissions for that membership level. The initial agent told us that we were still within a seven day wait period and towing was limited to the classic membership range. They said that the only one who could maybe do something about that was the membership department so they transferred me to them. There was nothing membership could do so we canceled the tow. Later that day we had the vehicle towed through AAA to a location within the classic mile range. Later that month we had the car towed 45 miles to our mechanic without issue.

AAA has been completely useless. First of all, they never gave me a login despite calling in many times asking why I couldn’t set up an account, so I never had proof of insurance in case I got pulled over. They convinced me to pay $7 a month for free towing but when I called them, dangerously stuck on the highway they didn’t answer for 15-20 minutes and said they’d send someone. They never even showed up so I had to pay an Uber driver $30 to come help me instead. Then, they mysteriously CANCELED my membership without notifying me, even though they are still charging me. SCAM! They don’t uphold their end of the deal. If I got into a crash I’m assuming they wouldn’t pay either.

Contacted AAA in the Villages, FL to speak with Shannon **, Cruise Specialist. Left two voice mails over a period of 2 days. Didn't hear back. Called a 3rd time, but couldn't reach her. An associate found Shannon and she finally took our call. I mentioned that I'd left 2 voice mails a few days ago but hadn't heard back. She said she had been busy. She suggested we meet with her Friday, at 1 or 2 PM... I said I'd get back to her.

After reading the other reviews here, it looks like this is a common practice suddenly being implemented in North Carolina. After being a customer for years, I just got a letter stating they were canceling my membership for overuse. We have two drivers in college plus myself and my husband. I can't understand why we would pay for a service to help us when we were in need but then be afraid to use it when we needed it. Isn't that the whole point? All I can figure is they give memberships away for cheap and then suddenly can't afford to be in business anymore. Why offer a service if you can't give it? I'm extremely disappointed and saddened by this new policy. But that's fine. I'll be happy to give my money to another company that can offer roadside to service and be more dependable.

After 13 years membership with the premium plan I was canceled because I used plan more than 4 times in a year. I was not aware of 4 calls a year was the limit. They refused to let me renew for another year with understanding I only get 4 calls per year...please be mindful when you dealing with businesses online or phone.

I just got this insurance less than 6 months ago. Within the first payment I got a late fee and I set up on auto pay so why the late fee. Customer service was horrible, they refused to remove the 10$ late fee but they can credit me for the next month. That’s not acceptable at all. This month (2 months later) I get a bill now with yet another late and raised my 42 to 60 a month for liability so I called again. I was told late fees and I stated "why it’s auto debited" and I told them I can prove I’ve always have money in my account. He said well I can pay then take it off next month. Refused and said "cancel this".

I've been a member since 2017 and just got a letter in the mail stating that I basically used the services too much within the last 3 years so they have decided to cancel my membership. That's the whole point of me having the membership. I'm very upset.

I received an offer from AAA for free enrollment plus add 2 additional members free. I have 2 kids away at college so great deal right? Turns out they have to live at my address. There are also age restrictions. I joined and paid online. Nowhere did it ask for their names, addresses or dates of birth. Nowhere was that explained. I called AAA and evidently it's written on the back of the temporary membership cards I was "preapproved" for. If it isn't in the main literature or on the sign up website, why in the world would I read the fine print on the back of a temporary card? I may not be so mad if you were upfront and honest about the offer. Way to misrepresent AAA! Getting my money back!!!

So, just got a letter of cancellation from AAA for using my services???? After 20 years?? No phone call or any kind of notice?? I just got back from a long drive with my 8 year old autistic daughter thinking I was covered???? Just called them to get a reason, all I got was some nasty sounding person pretty much telling me "sorry, not my problem"???? I'm literally sick to my stomach, cant believe it..

I have been an AAA member since 2008 and have been happy with assistance changing tires and towing but tonight my granddaughter need a tow out of a ditch. She had a card as a member on my account and was told they couldn’t help her if I wasn’t there. Extremely disappointed and canceling my membership.

So I thought having AAA roadside coverage was a good thing until I got home and received a letter in the mail about them canceling my membership/services with them because I’ve called them too many times for tow services. (So it’s my fault I was having car trouble) That is the craziest thing I have ever heard of. They want your money every year $50-$100 plus $45+per person to add them on your coverage plan, but they don’t want you calling using their services you paid for. They even let me renew for another year before canceling me 5 months later and I haven’t called them for anything since I renewed last December. So if y’all have AAA ROADSIDE service, don’t call them too many times if you’re stranded on the side of the road and need help.

I've served in the United States of America's Navy and Air National Guard for 27 years and am extremely proud of my service, however, I am incredibly saddened to know I have been utilizing a service promoted by a company that has the audacity to have the word "AMERICA" in their name. AAA - AMERICAN AUTOMOBILE ASSOCIATION....what a hoax!

I have never had a worse experience with an insurance carrier. The only reason why I got an auto policy with AAA was to bundle it with my home insurance. I disclosed that I had a previous claim I put on my house and I asked time and time again if they will keep my policy in force (sometimes they cancel it if they see previous claims). I was told that there was no problem and that my home policy would not be cancelled. So, of course, my home policy gets cancelled. So I decided, well, the whole point was to bundle the two so if they are going to cancel my home policy, I will cancel the auto policy and take my business elsewhere so I can bundle.

I contacted Triple A after leaving my lights on for 24 hours and being unable to start my car with my own Schumacher charger. James came in 15 minutes and had the car started and running in 5 minute. James couldn't have been more knowledgeable or friendly and I wouldn't hesitate to recommend Triple A to ANY friend. On a dark note, my 86 year old Mother called because our cards were expiring and despite the fact she no longer has a license and is driven by me everywhere she goes and her Alzheimers, the woman renewing my card sold my Mother another year for 50 dollars, which I only discovered by looking reviewing her phone calls, which I am forced to do because of unscrupulous individuals taking advantage of her which this woman did.

I have called AAA once or twice a year it seems for many years, flats and keys locked in car, and always prompt and courteous. This time was the best, told within 55 min but here in 10 minutes and fixed flat, nice guy and on his way in 10! Wow, what service!

I travel over 20 times a year, AAA rental rates went from competitive to outright outrageous! Not only are they not competitive they are higher than the companies themselves web sites, best site is for Costco members, 2. is BJS and you don't have to be a member. For example June 5 2019 ROA pickup at 8:30 return June 15 8:30 ROA, pay later rate of 441.00 on Hertz with a premium membership. BJS 332.00 same car, no need to have a premium membership when there is a zero discount, and still waiting to get reimbursed for over 2 years when they never showed up when I was driving through Massachusetts, and left me in my vehicle all night till I called another tow company and had to pay them out of pocket, their service is garbage.

We are somewhere near 40 year members of AAA. We have used the service a few times, but mostly we have paid to be sure we were covered if needed. Last night we were stranded in a rental car in an unexpected snow in the Utah mountains. The car was not safe to drive, so we pulled it off the road and some good folks took us out in their all wheel. The car is still sitting up there, 12 hours later, and we will either pay to have it towed or shovel it out once we can find transportation. AAA will do nothing because our car isn’t broken down. I am shocked and once we get this figured out, we will be finding another road club. @aaa

I'm a member with AAA for 19 years and these last few years even pay for the extended gold level because I travel lots. However, I have rarely used their services... Today I tried to pay the renewal online and the website did not let me log in. It was explained that my user login info was set with a password I have never used in all my online experience. I called customer service and it irks me how they apologize but nobody is making an effort to prevent these glitches or communicate for an improvement up the chain.

I called AAA to have my car towed. Their vendor Davenport towing, came to my house, jumped my car off and caused a wiring fire. I made a claim that they referred to Davenport who would not even return my calls and they denied the claim. No one from AAA or Davenport even investigated. The bill was $1911.00 dollars.

I just got roadside service with AAA on 5-11-19, I needed to have my car towed one place to another so, I could place it in the shop. The first roadside serviceman that came out was very professional and explained he would not be able to tow my car because it would not start. So he dispatched it to a second ** male who came to the residence with a nasty attitude to start with. He placed my car on his truck and before leaving he told me because I had basic coverage he would have to charge me 4.00 additional dollars for every extra one mile totaling to 16.00. I inquired as to why I was not informed of that when I signed up nor did the first guy state anything like that when he first arrived ready to tow my car, but okay I will pay it.