Assurant Vehicle Service Contracts Reviews

Our slide out mechanism needed to be replaced. The repair cost over $3,000 and we still had to pay $1100 of that, which really shocked us. We thought our warranty would cover everything. Although the repair was done after a few weeks, we don't understand why we still had to pay 1/3 of the cost.

On customer side, with two shops, one to diagnose, then one to fix, EVERYTHING was done as your contract states, yet your rep refused to agree to cover diagnostics fee. Had to waste two hours on this following up to get paid. Should have been handled by you immediately, without question. You can't know a covered item is covered unless it is diagnosed first. Diagnostic fee is ABSOLUTELY a part of the repair cost. Common sense. Terrible customer service!!.

They take too long to get back with the service department. They put them on hold for minutes before they return to them. My service department personnel said she had to get in connect with them about eight times before they could agree on her with what she needed them to help her with.

Smell of oil while driving car. Took to dealership for diagnosis and found out the motor needed to be pulled and all seals in the motor needed to be replaced. Dealership was very professional and overall great experience. Work was completed to standard and have had no further issues to date.

Repair shop inspected the problem and reported it to the warranty claims div. Repairs needed was a replacement of the fuel tank and straps. Claim div permitted the repair and repairs were done satisfactory. My only complaint with Assurant is they refuse to pay the states sales tax, so in addition to paying the deductible we have to pay the sales tax as well.

The claim process was explained well by the servicing dealership. The servicing dealership was also the ones that sold the policy. I was happy with the communication by the dealership, the work provided, and the communication. The one thing I would improve is the time to approve claims. I understand that there needs to be a process to validate claims, I think it could have been faster for authorization of repairs. It was during the beginning of the calendar year which could have affected its timeliness due to holidays.

I bought my truck from Harry Robinson Ford, I noticed that my truck was making a noise on the front driver side wheel. It turned out to be bad bearings. So I took it back to the dealership and it was taken care of within the day. I thought it would be a longer period of time, so I was given a loaner truck for the time it would be in the shop. The staff at the dealership was very friendly and took care of it in a very timely manner. They replaced it within the day.

All repairs to my vehicle were covered by the extended warranty I purchased when I purchased my vehicle. This is the 3rd time I've had to get repairs done to my vehicle and it's all been covered by Assurant. I would definitely purchase Assurant extended warranty next time I purchase a vehicle. Thanks.

You guys did not stand behind your warranty despite providing all of the information requested. Complete fraud! No one reach out to me and contact submitted was incomplete by the dealer. You should stand behind your warranty....Not look for a way out! The experience was horrible and will never trust your company.

As with every interaction with this company, it is an absolute battle to get ANYTHING done. Nothing that breaks seems to be covered. I have zero expectations when it comes to the services. If the goal is to collect as much money as possible while providing no services for those monies, then "Mission accomplished."

I have not received my $175 deductible for my rental car I had to pay!! There is not anyone to call if you have questions and was given several different transfers and phone numbers. I don’t feel as if I have had exceptional service at any rate and think a company should be more available for communications with their clients.

I really was impressed as I did not have to do anything but provide the proof of coverage. Claim was filed by the Chevrolet repair shop and the repair cost was paid by the warranty - exactly why we bought the extended warranty. The process went as expected and I would recommend highly!

I took my car in for a backup camera issue and the dealer contacted the insurance company and the work was done under warranty. My car was ready the next day. 5 stars. This was very good service both by the dealer and the insurance company. I always recommend to friends to buy the extended warranty.

I was in for routine maintenance, oil change, lube, filter. The dealership also did a multi-point inspection. I did not think it was a major issue but I did mention a grinding noise that seems to happen when I get up to highway speeds. I was looked at. A service advisor explained that I needed to replace the left rear hub. It was replaced as a part of the warranty and I was grateful.

Took a week to get approval for what should have been a routine repair request. I had to call the dealer multiple times and was told they were waiting on approval and then waiting for a rep to come to the dealership. In the meantime I ended up borrowing a car so I could go to work. Very frustrating- next time I buy a car I will check before I purchase any extended warranty and will check out other dealerships (this was my 2nd purchase from this dealer).

Probably has nothing to do with the actual warranty or policy but I went from November 1st to December 16th with no rental available to me while my transmission needed worked on. I love that the policy completely covered the costs, and for that so much stress was taken off my shoulders. I just wish I could have had access to something to drive from that period of time even if it was outsourced.

My 2018 GMC Sierra Denali required several repairs. The repairs were done timely and with no expense to me. The entire process was smooth and not burdensome. The repairs were completed on time and professionally. I am glad that I purchased the warranty with this vehicle and will strongly consider purchasing another extended warranty with my next vehicle purchase.

Not gonna lie, when I let the dealer talk me into the extended warranty, I thought it was likely a total waste of money. I was not holding my breath that it was legitimate or ever going to pay for itself. Recently was the first and only time so far that I have submitted a claim, it was handled entirely by that same dealer's service department, and I did not have to do a thing other than pay the $100 deductible. It is just one experience to draw upon here, but it was a pleasant surprise to be sure.

My car had broken axles on both front. Bushings were dry and cracked. Heard a clicking sound when turned wheel.. Now I hear a sound when I place heat on, whistle sound coming from heat vent. Inside car I still hear the whistle sound when heat fan goes on. I have to call dealership again.

Effortless repair of my vehicle. It was hasslefree and I am so glad I purchased Assurant when I got my vehicle. Pain free from dropping off to the time I picked up my car.

This is the third time we have used Assurant for a covered repair. They have been more than fair and quick to authorize repairs. Usually the full repair is covered with the exception of the deductible. This last repair, we had to cover an extra hour of troubleshooting time. This was cleared and approved by us before it was submitted to Insurance.

I was told this extended warranty covered anything that failed on the vehicle at zero cost. Among the many repairs that needed done, I was charged for repairing the air conditioning after driving without it all summer. With as much as I am paying for coverage, I expect there to be no hidden fees.

The staff has been friendly and efficient whenever I've spoken with them on the phone. In my recent claim, my mechanic was very familiar with them and had zero problems getting my vehicle repaired quickly. We needed the car back for our family errands but were only without it for less than a day. I appreciate the quick response.

Very impress with the quick customer service made my whole experience comfortable with ease. Jennifer ** took care of all my questions and concerns. Made sure I had all my questions answered and in a timely manner. Knew how to check on me from time to time during the process. The body shop did fairly well. I would recommend this extended warranty to everyone I know.

The only problem I had during this situation was talking with your advisor team, each time I called there was a different person who all gave me different answers/information on why it was taking so long for a decision to approve or deny my claim. Also the dealership had some different answers as well but the most stressful thing was I was without my vehicle for several weeks and that was not acceptable as I explained to both parties that I and my spouse were handicapped and required the vehicle for multiple doctors' appointments although once approved they repaired the vehicle that same day.

Thank you for the repair - the only thing I would say is that the approval took a couple days - but no issues - I am very grateful for the new headlights! When I bought the car those headlights were making noise but no one would repair them - so I am really grateful. I bought this car online and I've had nothing but problems with it so I am really thrilled the warranty helped out with this repair.

I had a good experience all the way from the service at the repair shop to the claim service and the communication was awesome. The repair shop communicated with the claim people and the info was relayed to me. All my questions were answered and the transaction went very smoothly. Thank you very much.

My automatic fuel pump went bad (only 45,000 miles on my Rav4 Limited) and had to be replaced. The dealership filed the claim and it was approved in less than 24 hours and the work on my SUV was finished the next day. I need my car as it's the only one in the household so I really appreciated Assurant's quick approval and response in this matter.

Very good experience with Vern ** and the Mechanic extended coverage. The transmission noise is gone and truck works as it should. I am a very happy customer now that my truck is running as it should. Keep up the good work, I look forward to working with you in the future. Thank you, Ken.

We had 2 issues and were told both would be fixed. The issue with the outside temperature gauge has not changed. It still does not work. We returned to the dealer where we purchased the vehicle which is over 120 miles away. Combined distance with illness, it was not possible to get back and have more work done. Bummer.

Payment was very slow on my first claim, but was quick and responsive the second time. Although I’m hoping that my truck has no additional problems I’m looking forward to continued good service from you. Thank you.

The service writer (Sydney) was absolutely phenomenal at assisting me with this repair. She made sure the the noises were diagnosed correctly and repairs were completed thoroughly. I will absolutely be utilizing them again. The warranty covered the costs of the diags and the repairs. It was the most simplistic thing I have had to go through with a vehicle.

My warranty claim on 10/31/23 was great. Monroe Nissan had informed us that you would NOT cover the repair, but we knew different. We reached out to the Dealership in Jacksonville, NC, we purchased the car and warranty from, they gave us your information. After a brief discussion with the the service writer at Monroe Nissan, they submitted the claim to you. Once you got involved the repair happened very quickly. Thank for the help.

Still waiting for my check of $2144.00 Have not received it. Claim Date Oct 30 2023 and now it's Nov 24 2023. Where is it. My address is Nancy **.. Please get back to me soon a little upset about the delay. ** Nancy **.

I was out of town and had to have some work done to my non working wipers before I could drive home. The estimate was for $540. Because of the amount, they said it needed to be authorized and that would be 2-3 days. I couldn't wait that long and paid for the repairs waiting on the outcome. THREE WEEKS Later, I was STILL trying to get the approval. After 5-7 calls they decided they would cover $220. That is NOT the bumper to bumper warranty I was sold on. I had just driven off the lot 3 days prior. Pretty shady tactics if you ask me. It is not cheap, the price doesn't cover the expenses and you have to track them down repeatedly. Not my idea of a good return on my investment and I would never sign up again

Although Vallejo Nissan and Assurant did an excellent job attempting to fix my car's traction light and issues, the light is still coming back on and the issue is not resolved. I bought this car brand new and I’m starting to think the manufacturer (Nissan) sold me a lemon. I am not happy with Nissan anymore and I will be presenting a lemon lawsuit if this issue is not fixed.

My Jeep had a leak somewhere under the engine. Red Noland Jaguar notified Red Noland Cadillac. They had my Jeep fixed within 2 days. Both the warranty company and the dealer worked very quickly to get me back on the road. The process was very easy for me. I have praised both companies with my friends and family.

Claim process was good. The module was replaced and has worked well so far. The repair agent kept us informed on the progress of the repair. I was not really informed on the deductible side of the extended warranty when I purchased it. I was told it was the same as the factory bumper to bumper warranty. I still would have bought it.

Water pump replacement under extended warranty. No explanation needed, repairs completed after 4 days. Mistake of serial number by insurance provider caused delay in repairs of over 3 days. Once error corrected, repairs instantly completed. Deductible paid, car completed. Went to leave, battery dead, had to replace battery. Finally car would start & job done.

Bad service, car was in the STG shop for over 10 days, insurance only cover 5 days of rental car. My insurance doesn't cover other issues on the car and still not working correctly. Need to repair my car again and the STG dealership will take couple weeks to just check the car again. I want someone to review my case and upgrade my issues.

Claim process was quick, inspector came out quick, claim was approved in 48hrs, vehicle was repaired and back to us in one business day (transmission replaced). I am so thankful I got the warranty. I highly recommend getting the extended warranty. It is well worth the cost. Volume Chevrolet’s service department was very good to us.

I was shocked to receive the survey request and will be surprised if anyone reads this. This has been the worst experience with any issue I have ever had with any product or warranty. It took 3 months to get my vehicle back. Several "inspectors" sent to the shop, agreed with the shop findings only to change the story with Assurant. I spent countless hours on the phone to keep it moving to no avail. The shop spent hours on the phone on hold with them at the cost of supporting their other clients. Assurant "Customer Service", continued to keep me from talking to a supervisor.

Assurant was great in all aspects of the claim… I’m not happy with the World Car Dealership tho! My 2020 Rogue makes more noise than before and other issues while driving, breaking, making a turn to left and put it in reverse.. Too many clunking noises. Don’t feel save driving it! Please advise as to what I can do and what is Assurant will do?

I filed a claim for rental car reimbursement and I have yet to hear anything back. I did not ask for the reimbursement before I got the rental car because I wasn't aware that it was an option until the repair people told me it was. I am still waiting.

Great warranty company. Got the claim processed fast so I didn't have to wait around. Thank you. I would definitely recommend this company to anyone needing after market warranty help. Ford F250 trucks are notorious for having front end problems. This company cares about safety and took care of me and my family.

Had a great experience using the Assurant Warranty Service. Everything was explained well and was handled quickly. I would always suggest this product to anyone purchasing a vehicle. I dropped my 2018 Chevrolet Suburban Premium at the Apple Chevy York location in York PA to have a full transmission replacement. The work was great and my vehicle drives and shifts beautifully.

The radio wasn’t working so I brought it in to be fixed. Donna at Thompson Jeep took care of it for me. It took a couple of weeks before it came in but it was well worth the wait. The new radio works very good. Donna at Thompson Jeep is awesome. She definitely knows what she is doing. She’s always polite and she knows what she’s doing.

Truck was brought in for oil change on 5 Oct. Problem was identified by dealer and clam was started. Approval was not given until the 10th. An extra 5 days without my vehicle is too long! The warranty company said it is their policy for review of the claim. My new policy is no more warranties.

The Assurant agent was incredibly hard to get in contact with. It took 2 days of sitting on the phone for 3+ hours to get my agent on the phone. Once I got them in contact with my dealer the agent then did everything in his power to find out the minimum amount of coverage Assurant would cover to the point that the repair person at the dealer had to tell him that the problem would not be fixed if he excluded any more pieces and because of all of the exclusions the problem would in fact persist (which it has). I would NEVER recommend this auto warranty. If it’s offered to you deny it 1000%. Not a scorned customer just an honest consumer.

I knew when I got a jeep I wanted a protection policy. Assurant dealt with it no problem.. They did ask for an inspection but since it was a part STARTING to fail (not there yet or ever) that was no problem.. in fact I did not notice the part going bad (Caught in routine service.. last oil change). Job was approved, paid for and completed. Very nice.

The dealership had problems with getting someone on the line for a few days to verify warranty, once the warranty was verified, the dealership also had another issue with the repairs that needed to be done. The total cost was too much but later on again, the warranty covered the repairs on the vehicle.

I was able to get my AC repaired in 2 days. It was an expensive repair, so had to go through a review. I was grateful for the quick turnaround, and happy to have cold air again as I live somewhere I use my AC up to 9 months of the year.

Our experience was good, our only issue was the amount of time it took to get the decision to replace the engine. It was approximately 3 weeks from the time the car was taken to the shop and we got the decision. The shop itself was extremely kind and polite and the work was done well.

My claim was submitted on 9/7, approved on 9/27. It is the 15th of October and I still have not received reimbursement for my car repairs. I called Assurant twice to check the status, 1st time to see if it was approved, 2nd time (4 days ago) to ask where the check was after being told it was mailed out on 9/27, that was 18 days ago.

After paying an astronomical amount of money for this warranty for almost 4 years, my truck started having issues with the front end. I took it to the dealership on a Tuesday. To make a long story short, my car had blown a front caliper. At first, the warranty company refused to honor the claim, saying the warranty had run out. The dealership went back and forth with them for 2 days, just to get a claim submitted. Once submitted, the warranty company chose to not replace anything besides the caliper, ignoring the rotors, hoses, and brake pads the blown caliper destroyed. The dealership then replaced the calipers, and nothing else, returning my car on Friday evening. My own mechanic had to change everything else, including the hoses that caused everything and weren't covered, costing me an additional $600 when the same issue happened a week later. This warranty and the dealership are absolute trash.

When we bought this car used, it was still covered under the manufacturer's warranty. A lot of people have told us the extended warranties are a waste of money, but we buy one every time, even when we bought a brand new one 20 years ago. The extended warranty has always paid-off and been worth every dime. We could not have done this repair without Assurant or a credit card. This warranty really saved us. It was worth every dime.

When the APIM needed replaced on our Explorer we set up an account and contacted our local Ford dealer. There was a long delay before we could proceed but it turned out to be a problem on the dealer's part. After they resolved their issue everything went quickly and smooth.

Everyone in service dept. at Missoula Motor Co. did a terrific job! They got our vehicle immediately, even with a full schedule, as they knew the problem was severe and dangerous. The work was done quickly, professionally, and the service was friendly and helpful. We will definitely return to Missoula Motor Co. for any future service and repairs.

The process is easy. Only bad thing is does cover the labor cost 50%. Findley charges like 200 per hour and you only cover 100. I guess that's OK but wish they would cover 100%. They do cover parts at 100%.

The work was done in a reasonable time frame and it all went smooth from start to finish. There were no issues getting the claim filed and no issues with the maintenance at the auto shop. Very pleased with the whole process. This is the first time we have been approved to use the extended warranty.

The dealership found the problem quickly and took corrective action. All the work was covered under the warranty. Happy with the service and the dealership. Would recommend using this dealership to any other Nissan owner.

I gave my warranty information to my Service Writer at Peoria Ford and he handle the claim for me. It took nearly 10 days to get the vehicle fixed with making the claim and having an available Technician to resolve the issue. I had a rental vehicle for that time period and had hoped it would have been covered under the Extended Warranty.

I had no worries in the Integrity of the service provided. It was great service, and not so much a a long wait time. The Service Agent explain everything needed with each step taken and the end results was marvelous. I would recommend their service to friends and family and look forward to my next repair.

Had my display screen replaced and it was great service. Everyone was great and it was done in a timely manner. I would recommend them to anyone. Dropped the car off at 3 and didn’t even make it home and it was done. They were very flexible of when I could come back and pick it up. The front desk people were awesome and very informational. If I ever had any other problems I would definitely go back to use them.

The car lot had my car for 27 days without it ever being touched!! I was given the runaround and told to call Assurant eventually. When I called them, then MAGICALLY everything went through and my part was “approved” to be paid for the same day. Bottom line IT WAS A COMPLETE ** SHOW!

I was sold this warranty when buying car advertised as great. Been a war getting claim approved for some reason, at dealer within 40 miles as contract states, then moved to purchasing dealer. Informed dealer coming to get. Should be getting a lawyer right now, haven't seen car in 3 months. Freaking joke.

Strut spring broke. Warranty doesn't cover OEM parts. The Aftermarket strut doesn't replace all the parts the OEM part does. I continue to have issues, and it still sounds like something is broken despite the strut being replaced twice. I appreciate what the dealer did to make this right, but the only fix is to replace it with OEM parts.

Advisor had to call many times for approval. Sent by selling dealer since they couldn’t fix. Since sent, a blanket approval would have made sense. Over one and a half weeks to complete. Approved for a loaner for one day although it was recommended not to drive any longer until fixed.

Between Assurant refusing to pay for shipping of the warrantied part and Velocity not willing to find a provider that didn't charge $175 for a 8OZ part measuring 2x6 inches it was a disaster. Yes, the unit was repaired, at the cost of $100 deductible and $175 for shipping of the part, keeping in mind the initial extended warranty was $8000.... I think both companies could have done better.

I love me some Son's Honda but unfortunately, I reside in Macon Ga. which is 1 hour away and Walsh Honda will not honor the warranties that I purchased through Son's. All of my services have to be processed through Son's. During the last visit with Son's Honda, there was a delay regarding payment to the third party in repairing my rims. Why offer a warranty when there are problems paying based on numerous past claims? I don't give a damn if I scratch every rim on my car, that's why I purchased the three-for-one protection warranty. PAY THE BILL. There are no type of stipulations on this contract.

My experience was kind of rocky with the waiting process. But the people at Legacy made it better. I’m just glad to be back riding. Thanks to all that helped. Hoping that nothing else happens to my car but I’ll be back soon. Especially if it’s nothing but an oil change.

Excellent service from Simmons Rockwell Ford, ease of claim went well. The service dept was aware of the issue and when I called to see if my issue was under warranty the customer service Rep was very helpful. The total time without my vehicle was 1 day. Excellent response by all.

The extended warranty helped to replace most the services of the air conditioner that went out. My biggest problem is that for GM to replace the air conditioner they had to cut the belts per their policy and yours said to loosen it and take the tensioner off and just not replace the belts, so I was charged for belts which I should not have been.

I purchased the high tech auto warranty on 3/6/21. I took my vehicle in for repairs last week and was told by my mechanic I need a PCM powertrain control module. The service contract brochure clearly shows this part is covered with the warranty I have. However, when my mechanic tried to start the coverage process they were told it wasn't covered. I called today to question why and was told only what is listed on my signed document is covered. I continued to reference the service contract brochure given to me by the dealership when I purchased the vehicle that clearly shows this part is covered for the warranty I purchased. They hung up on me. This part should be paid for by the warranty as I have the documents showing it is a covered item.

I bought our vehicle pre-owned, and spent a lot on the extended warranty. It's my wife's car, and I want peace of mind. One pays quite a bit for the EW through dealer, they mark up for profit. I don't know what it costs through the actual company, but I'm sure less. 10k miles after our purchase, the engine needed replaced. That alone paid for warranty. And here recently had several issues, that totaled around $3k. Once again, the warranty came to rescue. No hassle, no argue, just a couple days of approval and they went to work. The inconvenience of dealing with the issues is the only negative in situation, but a loaner vehicle is available. I'm very thankful for this warranty company, and can very much say it's money well spent. I can think of nothing to improve on.

Not amused with this warranty at all. The shop I am forced to use has been cutting wires on my car and I'm told no matter what if I'm with in a certain mile radius I must use this shop. So I have to have a mile long CARFAX report because I can't use the dealer that is closest to me. It's just crazy that I paid a ridiculous amount for this warranty and am being forced to use a shop that does ghetto tactics just to get more work.

This May the engine in my wife's Jeep Cherokee suddenly started skipping which caused alarm lights to appear on the dash. The car had very low mileage for a 2017. It was towed to the Jeep dealer. The only issue I had with the process was the length of time it took for resolution. I’m not sure why that was. When it was determined that the engine would need to be replaced there was a little more delay in securing a replacement. Once the new engine was delivered things went smoothly and quickly. The car arrived at the dealer May 22 and left the dealership under its own power on August 9.

I was glad the oil leak matter was resolved but it was secondary to the transmission issue. The transmission fix was not covered by warranty which was disappointing and I had to pay out of pocket. I got the warranty for a reason. The issue start happening again and truck is currently at the shop.

It was an effortless experience. I took my car into the shop and they worked directly with Assurant Auto Warranty to get me back on the road. I would purchase an extended warranty again as it really saved me when my car broke down. Thank you, Assurant Auto Warranty, for all your assistance.

Working with Marhoffer and the Assurant company was simple and easy to understand. However, I was not happy with the length of time involved that it took for me to get the truck back. My truck was held by Marhoffer for 4 days before the air conditioning was repaired. Was confused about Assurant agent checking on other possible repairs.??? Finally, repair was made and air conditioning works fine now.

The claim took over a week and did not cover the full amount it was supposed to. I pay for a warranty for it to just be a problem. I would never recommend this company and will be writing a review on Google too. The dealership even agreed that it was a hassle dealing with this company.

Part of my contract didn't even have coverage for essential safety features on my vehicle which was the front auto collision detection that were having issues. I scoured through the contract and I'm sure it falls within a parameter of my contract but they said it was not covered. This was the only negative I have to say.

I have not used your service. I asked for the rest of my money back a month ago and have heard nothing. The money was thrown away, or stolen. The charges to me were the same whether I used your service or not. The dealer was not supportive about using my insurance either.

Took my vehicle in primarily for front brakes. The parking sensor was showing an error. Turns out the sensor was bad and had to be replaced and painted too match. The dealer handled the claim paperwork for me and everything went good. I have used the service before, and the dealer let me know ahead of time if it was covered or not. All in all not a bad service so far. Like everything, it's not worth it if that one time it doesn't cover what you need. This is worth it so far, so no complaints.

Your services ** suck!!! The absolute worst customer service ever!!! You guys should be reported the BBB!!! Customer service and support is far from what you receive!!! All you receive is **!!! Hands down the worst company ever!!! You guys are supposed to make sure your customers are taken care of and you don’t!!! You don’t even care about your customers, all you care about is the fact that you are making a paycheck!!!

They would not cover my vehicle repairs, I had to Pay $4500 out of my pocket because the claims adjuster knows very little about Mechanical systems and would not cover my vehicle, very disappointed with this company, their Customer reps are very rude and not professional at all they should be very ashamed of themselves. The reason people purchase insurance is to have a sense of security so when a issue arises with their vehicle it's not such a financial burden, thanks to First Extended Service Corporation I Paid them for the Coverage and paid to have my car repaired, ATTENTION, ANYONE WHO READS THIS DO NOT PURCHASE WARRANTY FROM First Extended Service Corporation. THEY DO NOT HAVE YOUR BEST INTEREST AT HAND.

Once their schedule opened up, the service was fast and efficient! Kassy is the best! Driver was very friendly. Service tech was efficient despite a bit of a delay (on my part) to get done in reasonable time! Excellent service department and quick in and out. No issues with repairs.

Fee difference between what is allowed and what dealers charge. That was unexpected. A fee chart on a website would be helpful. This will be helpful in determining the best value and best service providers. Other than that the experience was quite pleasant. I hope I won’t have to use it again for a while.

I’m have said repeatedly that I’m so glad that I had the extended warranty. All of the repairs were covered, a torque converter AND an engine! The warranty also covered an oxygen sensor. My only frustration was the time it took to get parts - not the fault of the dealership or warranty company, but frustrating just the same

We have had to use this 3 times now so far and so glad we paid for this extra coverage because it is awesome. They really came through for us in a time of need. We went to the dealership and they approved the work and had the car back in 3 days.

Karyln ** was very helpful and professional. She explained everything to me clearly on what was done to my vehicle and the reasons for it. Everything was done in a timely manner. Was able to drop off and pick up in the same day. Highly recommend their services to everyone!

I never had to deal with the repairs directly. Newton Nissan took care of all of the important details on my vehicle from the reports to the repairs. I was very pleased on how it was taken care of so quickly. Everything went very smooth and I did not have to do anything... Daryl ** at Newton Nissan took care of everything that needed to be done.

Thank You for help. These small but costly items that suddenly popped up this year were taken care of quickly and painlessly. Between your coverage and the Great service at Lee Johnson Chevrolet this was painless and quick. It does take a couple of days to get your approval but in the end fully taken care of.

I really didn’t need to do anything, my dealership took care of everything and I had my car back in a day once they received the needed parts. The situation was resolved thanks to the warranty. My dealer contacted Assurant and I am very satisfied with the result and my car is back to normal.

The length of time to approve a claim is ridiculous. I was never reimbursed for my car rental. The warranty company only covers $175 when these days it’s double that. I ended up paying for rental $500 out of my own pocket for the rental. It was very inconvenient. I was not allowed to get my car repaired at the dealer off of my choice. I would NEVER get First Extended Warranty again and I certainly would NEVER recommend it to anyone.

Other than Assurant disagreeing with time needed to repair (per GM) the process was good. Because of the disagreement it cost me more out of pocket than what Dealer (GM) said was needed. I do believe if GM has a policy of what it takes to do a job that should be followed.

Check Engine LED on. I made an appointment with Crest as soon as the car began to hesitate while driving. I ended up needing a Purge Valve fixed or replaced. It was covered under warranty. thank you so much for assisting. This isn't the first time my extended warranty was a saver to me. Thank you.

My experience was horrible! I wouldn't recommend this warranty company to anyone and I hope to God that I don't need any more car repairs within the next couple of years. The work performed by the dealer was fine. The problem was getting the work authorized by the warranty company. They were extremely uncooperative and were just NOT willing at all to contact the dealership where I purchased the car in order to facilitate the authorization for the work to be done.

We have had to bring our Keystone Alpine in for repairs to Holiday World, Las Cruces, NM utilizing the extended warranty. The claims were approved. The approval process was the easy part. We did ask dealer to check a couple things for a black tank smell, but they didn’t. We checked them and replaced them at our cost, and yes, it fixed the issue.

Horrible company--wish I could give 0 stars, because my experience was beyond horrible. It took over two weeks to get an approval, then approval did not cover labor for all of the work needed--ended up having to pay $400 extra out of pocket (on top of $200 deductible). Then the kicker was that they said they "maybe" would consider rental reimbursement, and only cover for 2 days after it took them over 3 weeks to make a decision on covering repairs--which meant I was without my vehicle for over 4 weeks. Did not care AT ALL how they inconvenienced me.

Don's Automotive performed a great job in getting my vehicle back in time for our vacation trip to Orange Beach. Truck handled well after the repairs. Will definitely drive back to Don's Automotive for any other repairs. My vehicle was returned back to me in great condition. Had the parts in stock which helped getting my truck back on the Road.

The repair job went well for the most part. But you didn't cover the entire job which I don't understand. Had to pay for bleeding the brake system which is part of any brake job maintenance. This caused me to pay an extra amount out of my pocket. You should have covered the cost of the entire job since I've been paying for years without filing a claim.

Extremely unhappy that I have a bumper to bumper warranty and the exhaust leak wasn’t covered. It should have been covered. Even the warranty department at Chevy said it should have been covered. What is the purpose of having bumper to bumper? So stupid. Extremely dissatisfied. I feel like this should be talked about at the time of purchase. However this was never mentioned to me. I have had other issues and of course they haven’t been covered either. Seems strange to have bumper to bumper and nothing gets covered.

The communication and attention to detail was exceptional, especially due to the pending sale of Westborough Jeep. Service was very attentive and for once, the electrical issue was covered under the GOLD Extended Warranty Plan which I purchase at the end of the lease. It has been for other service and repair issues, thermostat for one, which I was told was NOT covered. I still do not understand why nor at the time was I given any meaningful explanation by anyone. This repair was covered, as it should have been, and Service did a great job!

Had to wait a while to see if the part would be covered by the warranty. When I took my car to get repaired I had to wait a whole day before they even contacted me about what the problem was. I had to go to the shop and inquire about the problem the night before they closed to find out.

Today I got though within a few minutes, Thanks for the prompt response.

This was my second time using the warranty program and I was very satisfied with it. Everyone that I dealt with was very professional and knowledgeable. The work was done in a very reasonable amount of time and the fact that they came and picked up my car and brought it back saved me a 100 mile round trip. Being 75 years old this was a great experience! Keep up the great job.

The Service Advisor (her second day on the job) called you and got everything approved. I just had to pay. Almost forgot that I bought this policy when I bought the car. When I paid the car off, a week later my check engine light came on. I remembered I had something in my glove box about an extended warranty, gave it to the service advisor and she took care of the rest.

The truck did something that warned me I needed to get it in for repairs. I was getting ready to go to Mexico and she helped get it fixed right away. Great service and repaired correctly. What more can you ask for? It was nice having a place to take the truck that was honorable.

Coverage was excellent but time to okay the claim and get car fixed way too long. Had to rent a car for over six weeks before repairs were done. All repairs previously were covered immediately and repairs done quickly. The last claim with the engine was dragged out way too long.

Honda representative quickly gave me the outstanding charges of my claim. I told him we purchased warranty. He proceeded to tell me he didn’t see any warranty then asked me where I bought vehicle. Told him about the purchase and then he took a while to get back to me while I waited in the lounge. I’d recommend to ask customer about any warranty coverages before representative starts charging the customer an erroneous amount resulting in an awkward situation. I’d also recommend representative not tell me how much money the dealership lost due to this claim. Perhaps some extra dialogue training would enhance customer service, satisfaction and better surveys.

Rocky Valley RV did a great job diagnosing the issue and the repair. The approval through the warranty folks was completed in just a couple of days. The only disappointment was the initial shipment of parts was damaged. This caused a slight delay on the repair but was outside of Rock Valley's control.

Camper burned to the ground the day I picked it up from the RV station last month. On the 11th or 12th had to a/c replaced and they replaced a fuse for the outside led light strip under the awning it caught on fire-burned light step into. Then burned to the ground 2 hrs later.

Was no trouble at all. Everything went smoothly and the service department handled everything. Tire was going flat due to a piece of metal from the road. The tire was quickly replaced, I was in and out and on my way in no time! This was my first experience with First Extended Warranty and I am very happy that I got a service contract with them.

Engine threw a rod and needed to be replaced, the extended warranty was very timely and covered everything with just a small copay. This experience was a massive relief to us in a time of great stress. We are very grateful for the way we were helped and the service received.

Both wheel bearings were worn and needed to be replaced on our 2018 Subaru Forester. The claim covered their replacement under warranty. This was handled directly with the service provider professionally and efficiently. We really appreciate the coverage provided by First Extended Service Corporation and will likely recommend their service to friends and family members that purchase extended warranties. Thank you.

As near as I can remember all my experiences for this claim were mostly positive. When I first called a tow was arranged and the next morning when it came the driver suggested he try and jump my car which he did and my auto started but he said the battery was bad and l should purchase a new one which I did at an auto supply store but they couldn't install it so I drove to a car repair garage and when they checked my battery said it was bad as was my alternator & suggested I not drive it with the new battery because of damaging it.

The dealership took care of everything for the claim themselves. It was an easy smooth process. I'm glad I didn't have to make any calls myself. All I had to do was schedule my initial maintenance appointment and the dealership let me know that what items were covered and what wasn't.

The parking brake would not disengage properly. I could not drive the truck and was forced to use other transportation. I eventually was able to get it to disengage and took the truck to the dealership. They took it back and inspected it. I had to wait for the proper parts to come in then they had the truck for a little while and repaired both actuators (right and left). It was repaired as would be expected. Was not happy that it happened but was happy I had the extended warranty. Had to pay the deductible but better than paying for the full repair.

I was getting Shift to Park error code on my 2019 Chevy Blazer and the engine would not shut off. I had to back, pull forward numerous times, jiggle the shifting lever before I could get it to shut down. From the beginning the shifting lever never seemed tight. I researched this problem online and found where this has been a common problem on other chevy models from years before 2019. In many cases the dealerships were not honoring the extended warranties because GM didn't know what was causing the problem and would not issue recall on the problem. The buyer was stuck with a big repair bill in some cases multiple times.

Everything was great with the exception of having to wait a few weeks to get approval and parts delivered. All that aside, they fulfilled everything in the warranty contract and were quick to send adjusters and get things approved. Took about two and a half weeks total but that's great in comparison to my dealership that was going to be months.

I was so concerned this was not covered but it was!! And I didn’t have to do anything beyond take my car into the dealer. Such a relief. Thank you!! We leave on a trip in a few days and we will be much more comfortable since the AC was repaired.

Stuckey Ford found a couple issues when I was up for a noise in the rear end of the car and a recall from Lincoln. Zero hassle. I would definitely recommend the purchase of the Assurant extended warranty to everyone.

Your service is great. It took care of the bill as promised, minus the copay. I’m satisfied completely. Burns Chevy in Rock hill couldn’t or wouldn’t fix the problem. I took the truck to Wilson Chevy and they fixed it in one day.

Code p0016, p0017 problem with ignition and timing change. My car was in shop until 6/2/2023. Today 6/6/23 engine light came on. Had trouble starting my car with keys from inside building. Car drove to dealership. Will bring back Thursday to fix and check, has problems with filter. Today received text from Hertz saying car wasn't turned in when was sent back on 6/2/2023. Unhappy with most of things. Service manger was very helpful trying to fix problems. Name was Chris.

The overall experience from start to finish went pretty well, the coverage should have covered more IE rotors because of the cost. Brake pads are understandable. That's normal wear and tear. The shop RC automotive did a fantastic job just like they did last time when my truck was in. They can have five stars. The coverage only gets four. Sorry.

Very smooth. Dealership gave me a loaner and only took 24 hours to complete. No issues with the service or warranty. Upsetting however that my pickup needed a steering rack at less than 31,000 miles? Go figure. Unfortunately the truck is 11 years old.

Our Air Conditioner stopped working. I called our extended Warranty Company to mark sure it was under warranty. It Was. We then called Mark’s Mobile RV to come and see what was wrong with it. He said it is unrepairable. Everything went really smoothly with Warranty Company and with Mark. This warranty company is Great.

Thompson’s identified the sensor failure and replaced it without incident in a timely manner. I paid my deductible and picked up my truck from the local dealer. I am so pleased to have purchased this extended warranty. Thank you for providing this insurance plan.

Very satisfied. My radio was not working. They got everything done in good timing. Corey at Van campen was absolutely great. Corey even took the time to explain what they found. I would recommend them to anyone. That's all I have to say.

Taylor's Auto Max was very polite and strive to find the problem with my car. Was so glad that they were able to fix vehicle without delay on me being without a car. For I depend on this vehicle to get to work, girl scout, cookie booth, etc. Very happy with the experience.

They replaced a knock sensor and fixed something loose in the steering column. It was something simple and were able to fit me In in between other appointments. Not what else to say but they got it fixed before the weekend when I needed the truck!

Updated on 6/20/2023: The Dealer could not file a claim until they had diagnosed the problem. Once they worked with factory engineers (8 days) and found what they thought was the problem, a claim could be filed. I filed for my refund on the rental and all went smooth. I was reimbursed within several weeks' time.

Worst experience with any dealership in my life! First time ever having to use extended warranty insurance! Policy claims 100 deductible and ended up paying 680. Hope I never have to go back to dealership ever again! Paid over 3000 for policy and not sure if I ever will again!

Something was wrong with the transmission, I don't know what was wrong with the transmission. But it wasn't working propertly. Something else wasn't working right either. But they fixed it and it works GREAT! Very happy with the job they did fixing the transmission.

Vehicle displayed very odd behavior. Took it to the Honda dealership and turns out the spool valve was leaking oil into the alternator and both needed replacement. I was disappointed that the timing belt was not covered, but apparently that is a maintenance item due every 100k. Everything else went very well. The technician arranged for all other work and it was covered. I'm very pleased overall.

I did have to wait for a few days for the claim to be approved, and for the part to be ordered, but the new parts made my rear lift tailgate open and close flawlessly. After 4 years of having problems opening and closing it, I was very happy with the results of the repair.

It was taken care of with no issues. I called Bob Johnson and came in the next morning. Bob ** said the tire did not need to be replaced and they removed the screw that was in my tire and patched the hole.

Great team at Heritage Ford to make sure the repairs were completed within a time frame to lessen my time without a car. Big thanks to Nuni and Rocky. I appreciate the effort put forth to obtain parts required to repair my vehicle.

Tim ** the service manager and Devin the service advisor are both extremely helpful and amazing to deal with. This is the cleanest and nicest shop I have ever seen. I actually drove 100 miles to go to this dealership and will continue to do so based on how well I was taken care of at this dealership. 5-star service!

The submitted warranty request was repeatedly denied due to a single line item on a multi item ticket, without explanation and the dealership kept our vehicle for several days while waiting on approval. Once the work was approved we were satisfied but the delay was not necessary.

Thank you for approving my new engine. I just bought this car in May 2022 from the dealership with less than 60,000 miles and the engine goes bad in less than a year of purchase. The bad engine has resulted in severe damage to the catalytic converter in this car. I will never recommend anyone to buy a Kia but I am so grateful for Assurant!

I bought an extended warranty on a Jeep that I bought for my son. It has had several repairs and Assurant has always been very fast in authorizing the repairs and always make the process very easy. Great company! I would recommend this company for anyone looking to purchase an extended warranty on a vehicle.

G & J Auto Repair did an excellent job on my vehicle. George was very informative during the whole process and he even followed up with me after the repairs were done. I really appreciate that he cared that my vehicle was running smoothly after the repair. Also, First Extended Service Corporation did a fantastic job with my coverage and were very easy to work with.

Have always had a great experience with you and fast service. Our extended warranty has more than paid for itself, it has been fair and precise. All in all, it was well worth the money we paid for it! Thank you!

When my truck stalled in middle of road, I had to tow it to GMC dealer. Dealer contacted my First Extended service. It took them four weeks to replace engine on my Truck. I am happy that I got my truck back working properly. Thanks.

The staff was very nice to deal with and they did great work. I was able to pick the vehicle up for the weekend and bring it back on Monday when the parts arrived. They were very professional as well.

The Warranty was great at covering the new engine costs. However, it only covered 5 days of rental car fees.. When it takes 3 months to get an engine from Hyundai, this gets a bit costly for someone who spent much on a warranty to be protected from these financial burdens. However, DM took excellent care of us and helped with this added expense.

Claim was submitted to you Wednesday mid day. Your response time, according to YOUR customer service is 48 hours. No response by Friday COB. Service manager called Monday midday and claim was “still under review”. I called later Monday, and customer service said it was under review. I said that 48 hours was long overdue, and she said, you have 48 hours from the time of the call on Monday - that the clock restarts with each call. So they had until midday Wednesday to respond now. You finally responded at COB Wednesday. I asked to speak to a member of the review team, and your customer service person could not help. All she could do is send an email to “elevate” the problem. I’ll give you 48 hours to respond before deciding next steps.

Bowditch ** was great in assisting with the warranty coverage. I could not ask for better. I have one additional question though, we had to rent a vehicle for a week until the shop could take it. Is this something that can be reimbursed?