Assurant Vehicle Service Contracts Reviews

We spent $2,000 for an extended warranty from this company. After 4 weeks of it being in the shop without them coming out to look at the blown engine, they finally came out. The truck was towed in to the dealership and they notified the company of what happened. After numerous calls and attempts to get a hold of the company, they said they would send someone out within the next couple of days. 3 weeks later and after several rounds of phone calls, they finally got someone out to look at it. The warranty we purchased was supposed to cover everything.

I spent over $3,000 on their top of the line plan, the high tech plan, and when I had an issue with my truck, which I've only had 3 months, they cited my loopholes and b.s. about why they don't cover that particular part, and I was forced to foot the bill. This warranty is worthless unless your engine dies or transmission fails. Save your money or find a better company.

Customer service is very poor and contacting a person is difficult to resolve issues. Supervisors do not keep word and call you back, as promised. Poor payment policies to servicing dealers causing additional problems. Buy Good Sam's and save headaches.

Had a vehicle that I purchased stop running. I took it to the nearest garage who told me the engine was shot and it looked like a timing belt. They called First Extended people with a diagnosis and told them they would be able to complete the repair. Two days later with no response, they called back to seek approval to work on the car. They were told the car had to be sent to the dealer it was purchased. So, the car was sent there was a copy of the diagnosis. Service Manager from dealership verifies that engine is shot due to non-lubricated reasons, so the warranty for the car should kick in.

I have a high tech warranty on a 2006 Jeep Liberty that needed a part to be replaced in the back driver's side window. The repair facility said that I needed a "regulator" and replaced the part needed. First Extended will not cover the part because they say, in the contract they cover "motors" for the window. The repair facility said that to buy a "motor" you purchase an assembly called a "regulator" which includes a motor or vise versa. If they had bought a motor, a regulator would have come with it. How ridiculous, and what a way to rip someone off by refusing to agree that a "motor assembly" and a "regulator assembly" are the same thing! Bye First Extended after purchasing two warranties from you, and was about ready to purchase another!

I purchased a vehicle less than 8 months ago, and have put 10,000 miles on my vehicle. The odometer is currently at 46,000 miles. I have a leaking thermostat housing and a leaking radiator. They are refusing to cover the cost of the radiator. The average life span of a radiator is 125,000 miles, and yet I have been told that my radiator must be faulty. My concern is that I bought this vehicle from a reputable dealership, and they told me to speak to the dealership. Had I known that this extended warranty was just a scam, and really does not cover bumper to bumper as I was told, I would have never purchased it. I own a 2013 Jeep Wrangler.

Sunday 5/10/ 2015 our 2011 VW Tiguan broke the timing chain in our driveway. I then read our contract from First Extended Service Corp. It said "if your car is within 40 miles of selling dealer you must deliver vehicle to the selling dealer". We live 57 miles from that dealer. So I had the car towed to the closer dealer (closer to me). They checked the vehicle said "yes, it is the timing chain" and "yes, we would be glad to call your warranty co". Warranty co says "yes, that is a covered repair but because you are within 40 miles of selling dealer we won't pay for repair".

Paid 7000.00 for a policy to First Extended. According to First Extended, they did not have a policy with Me or My RV! I bought a brand new Coach last year from McMahon’s RV Dealership and never had anything corrected with them, and they went under. And when I tried to get some work done, I found out that they did not have a policy. My suggestion to other prospective buyers is not to purchase any extra coverage because they all seem to be lacking some sort of integrity! This may have not been caused by First Extended but something about all the other stories depict a less than honorable service! I have other stories with other extended policies that were never fulfilled in their service agreements and it almost seems as if they are all connected to the same moral character!

We purchased a motor home and an extended warranty contract through First Extended Service Corporation from McMahon's RV in Palm Desert, California in April 2013. We sold the motor home in October 2014 and have tried to cancel the contract. According to the contract, the dealer from whom we purchased the motor home will cancel the contract after I write a letter to the dealer requesting same. Unfortunately the dealer is now out of business and in bankruptcy.

On July 2, 2014 my husband's car over-heated. After having the car towed to our mechanic to be looked at we were told by First Extended Service (FES) it must be taken to the dealership we bought it at (Car Vision). After a few weeks, yes weeks, of back and forth and submitting every oil change receipt etc we were told yes, the head-casket would be covered. A few weeks later, yes weeks, the car was still sitting at Car Vision because they did not have the tools to fix the car. After battling with FES we were told the repairs could be sub-leased. It's now September 25th, and we are still waiting for payment on the repairs.

Had heater hose fitting on heater core, broke off. Made it to chev dealer, They called First Extended Service Corporation. I have 2011 GMC canyon 4x4 with 62000 miles. They said Part not covered, It cost me 300.00 to fix. I paid 4,500 For This. Truck over Heated - Still Runs. No Thanks To Them.

Bought coverage based on guidance by dealer employees. Coverage was implied to cover everyday dings and dents in car to keep it looking new. Car had two small dents and a scratch on driver's side, typical parking lot type of damage. Repair was either not covered or poorly done.

I bought a 2005 Acura TL in April 2013. I had just returned from a trip and my 98 Integra had the check engine light come on. When I took it to the Hertrich's of New Castle, DE, it died. So I had to buy a new car. After hours not searching I found the TL. The finance rep goes through the very thing and sells me what he says is a "bumper to bumper" warranty 3 years/36k miles. Be secure knowing if something big goes wrong you're covered. This is $2100 and financed with the loan. Note: I have taken my Acuras to this dealer for 13 years and have had no reason not to trust the people there.

My husband purchased an extended warranty with his Dodge Ram in 2010. We were driving home a week or so ago and the truck jerked and started making a noise. We pulled off the interstate to a side road and got out to look and see if we could tell what was wrong. We could smell smoke. We had to call a tow truck to pick up his truck. The dealership looked at it and said the plug on the tank that held the differential fluid had come off and all the fluid leaked out. The rear end was going to have to be rebuilt. We looked on the warranty information and show that it was a covered component according to the warranty information we had. So, the dealership called First Extended and they sent an inspector out. He said that the plug had gone up into the tank which caused all the fluid to leak out. BUT, get this. The rear end is covered BUT THE PLUG IS NOT! That is the most freaking ridiculous thing I've ever heard! How can it not be covered, it's part of the rear end! I can't speak about all warranty companies but I can tell you that First Extended sucks eggs! Do not do business with this company. You will regret it and it will end up costing you a lot of money.

We bought a new 2012 Ford F150 which now has 37,000 miles. The truck is leaking in front windshield where you can literally place up to knuckle in the hole. Whole front seat was wet after bad storm and sure this will cause electrical issues and mold in the truck. Marshal Mize Ford stated that warranty company will not cover the seal. Have never had to use warranty and need to know if we can get a refund.

I bought my 07 Chrysler 300 in 07 from Brennan Dodge in Ruston, LA. I also paid $2985.00 for a Comprehensive Coverage Warranty from First Extended Service. In 2011, a fan blade broke. Took to dealer and warranty covered, no problem. Four days ago (2014), needed tire rod and sensors. Service manager, Alex at Brennan called FES for coverage and my car is fixed and ready for pick up. I have read so many bad things about FES service but when I spoke with a rep, he was patient, courteous and professional. If Alex had a problem about my coverage with FES, I am not aware of it. I give all thanks to God for taking care of my car.

I had to create an account on here for the sole reason that this "company" is one giant scam. I bought a used Volkswagen and I bought the highest level coverage package that they sell for warranties thinking that was a good idea. My car ends up needing some work done on the control arms and while it is in, the mechanics find some issues with the engine. What does FE tell the dealership to do? Ignore it. Well, after jumping through many hoops and probably a dozen plus phone calls later, I end up having to spend almost $1300 because all of the stuff that needs to be replaced (that IS covered by the warranty mind you) is avoided by the warranty company. No matter what I ask or who I talk to, I get the same "This is basic preventative maintenance so we don't cover it" or "You didn't initially complain about this being a problem so we won't cover it since you didn't complain about it."

The left front hub on my 2010 GMC Canyon needed replacement. They jerked the dealer around & myself, they did want to use dealer parts. They wanted to use after market parts that they would ship from California. This went on for 2 days. l said okay, then after all their crap they could not get part and finally told dealer to use their parts.

I haven't used my "First Extended Warranty" benefits, but after reading all of the negative comments it seems useless to even try. I didn't even get the choice to sign up because the financial car dealership guy made it seem it was all a part of the car package. I just happened to notice the card I was given, but now it seems like I've been had before I can even use it. I'm getting upset just looking at all of the negative comments that tell me and anyone else who has it that these people are worthless and seems like a class action lawsuit waiting to happen. I'm going to take my car in this coming Saturday for brakes in the front, so tune in as I'll be sure to share my experience.

Bought a policy from this company for six years or 60,000 miles, paid $4368 for. Hardly used it just for little stuff until this weekend when my air conditioning went out in the motorhome. Knowing that I had to get into the shop... But my daughter came down sick, she had to be watched. After we got things going again, I went to the dealer to have it fixed. They said I was 21 days over my expiration date for this policy and nothing can be done. Can you believe these people? Won't tell my daughter though, she doesn't need to know.

I have a 2007 Toyota Tundra 4x4. I bought the extended warranty. It was making noise in the ball joints and tie rods on the suspension. I brought it to Marin Toyota, they confirmed the problem. First Extended came out and looked at it and denied it saying there was excessive off-roading. I live in San Francisco and it has never been off-road... at all. I have a month left on the warranty. I would NEVER EVER RECOMMEND this company... What a RIP-OFF. PLEASE DON'T BUY THIS WARRANTY... BAD PEOPLE.

Ben ** is a good man. I bought an F-450, started having problems immediately. I purchased a warranty, I thought I was good. Ben said I was covered, I live in Greer, SC so I carried it to D&D Ford. D&D told me it was not covered, cost $560.00 to repair. My advice is don't buy the warranty. The warranty is sold by First Extended Service Corporation. The problem was a sensor in the exhaust, they said it was due to carbon build up. Would not cover going to get my money back.

I have a 2011 WRX which I took in for the first warranty use of the $1598 extended warranty purchased. My car had a rack and pinion power steering leak covered through the warranty. It was new to me to hear that Re Manufactured parts would be used to replace my OEM material. So since it was in contract I went with it, but one thing about this company is that they use a third party parts manufacture to send parts which are quote to be shipped over night. The part took 4 days and to make it worse the part was bad. The rack they sent was just as bad as my OEM that had the leak.

Prestige Chrysler-Dodge in Longmont, CO "threw in" a free extended warranty for my 2009 Jeep Compass. That obviously made up my mind as to whether I would buy the car or not. The car had 49K miles on in when I bought it in December of 2010. In May of 2013, I noticed a loud vibrating sound and my RPMs would rev very high while I was driving. My warranty only had 10K or 18 months left so I knew I needed to get it in immediately. I took the vehicle back to the dealership and told them that I thought my transmission was going out. There were 84K miles on the car now. They told me that it was my alternator and that it wasn't covered under my Powertrain Extended warranty. I paid them $700 to have it fixed.

First off, as a service advisor, I have dealt with many extended warranty companies and by far, this is the worst I have dealt with. I was placed on hold initially for over 15 minutes and once I was helped, it took an additional 10 minutes just to find out that the part that I was seeking coverage on was not covered by their terms; nowhere on the contract agreement copy that I was handed did it show what parts are excluded or covered. It was a total waste of time. If you are going to spend money for extended warranty, don't give it to these hacks.

I purchased a warranty from First Extended Service Corp on 10/23/2010 for my 2007 Dodge Ram. I paid $1,650.00 for the high tech with a $50 deductible. It covers my vehicle for 48 months or 48,000 miles. I was having trouble with my front end, so I took it to my mechanic. He told me I needed new struts and shocks. I checked my warranty and it states specifically that it covers MacPherson struts, but does not cover shocks. I called the company to find out how to make a claim since the dealership is out of state. They informed me to take it to a mechanic of my choice and to have them contact the company for pre-approval.

I bought an extended warranty with First Extended Service Corporation. My engine blew up in my 2007 Trailblazer, which was supposed to be under warranty. Now they are saying that this warranty was just a wrap warranty. I've never heard of a wrap warranty. They are refusing to fix my Trailblazer.

I purchased a warranty with First Extended Service Corp. in 2007 when I bought my car. It appeared that the timing chain broke in my car. First Extended was called. Mr. ** said no problem. He told us what to do and that we had filed a claim. There was much more damage done to my engine, bent valves and pistons. Mr. **/First Extended was called to inform them. Do I rebuild the engine or get a rebuilt one? He said take the car and get it fixed and send them the paid bill. I got it fixed as cheaply as I could. All I got back was a denial letter, said I didn't have prior authorization. This will not end here. This is not right.

2010 VW Beetle ignition switch and the dealership is also saying steering lock is broken and they will not cover it. An ignition switch is not manual switch because a key is in it even though we were told it was a bumper to bumper policy. Vague language will let them get out of anything. I was told even the brake light switch is not covered; it is mechanical in operation and if that is true, all switches have something to go through before it activates.

We bought a service contract for $2,423.00, on a 2006 Ford F250, brand new off the lot. We had 51,510 miles on the truck and the EGR Cooler went out. In order to fix that, the system needs to be flushed because now it is contaminated - it is contaminated because the "Covered" part broke. They are willing to pay for the EGR cooler, but they refuse to pay for the flush at $700.00. I spoke with Michael ** and all he kept repeating was "It is not covered, because of the way the contract is written. It is the language of the contract." And when I got upset and told him his company was nothing more than a bunch of scam artist, he said he needed to end the call and hung up!

I recently had to contact First Extended Service to have my 2004 Ford Expedition repaired. After waiting for days to get approval to have the defective transmission replaced, they decided it was cheaper to have a used transmission installed than to have the current transmission repaired by Ford. They advised me I could pay out of pocket the difference in using a used transmission rather than rebuilding the existing transmission by the OEM. When on the phone, I asked multiple times to talk to a supervisor, who was in the background saying they would not talk to me about the issue unless I had a copy of the contract, which I never received. This is not the end of this. I plan to go through everything on the vehicle and have everything that is having a problem replaced "under warranty".

I purchased my First Extended Warranty from Carman Dogdge in New Castle, De. in February of 2009. We have a 2009 Chrysler Mini Van. At the time of purchase, it was made to believe that these were the best people to deal with and the extra money spent would be well worth it.

We bought a 2007 BMW 525i brand new and it has around 65,000 miles on it. We bought an extended coverage from ORR BMW in Shreveport in 10/2010. Last week, when I was driving to work, engine overheated alert came. We stopped the car and got it towed to Russel BMW. The dealer told us that the engine needs to be replaced and it will cost us $12,000. He also told us the coolant was broken, water tank was broken and they could not figure out the sequence of the events occurred. So they filed the claim with First Extended Service Corp. and a private investigator came to look at the car. We heard now that they rejected the claim because they think it is the bolt of the coolant that caused the issue and since the bolt is not covered, coolant is not covered, water tank is not covered and engine is not covered.

On August 21, 2006, my husband and I purchased a 2006 Dodge Ram Truck with the extended warranty. On 5/16/11, when we needed to use the warranty for steering linkage problems, we were told that the warranty only covered linkages. I believe First Extended Service Corporation is splitting hairs with terminology and ignoring actual function of part to deny coverage.

I purchased a "certified" 2004 VW Passat with less than 30,000 miles. I also purchased the extended warranty that Berlin City Nissan of South Portland, Maine suggested to me. I was told it was "the best warranty you could have".

I bought a warranty that doesn't want to fix my vehicle. I had a family reunion on 6-11-11 up in northern California I was driving and stop at a gas station and when I when to start my vehicle it didn't start.broke down. I towed it to the dealer and since I bought extended warranty I'm thinking everything ok well no now they don't want to cover the engine which is the problem.they are blaming the over size wheels but that is the way I bought the vehicle.

I have a 2006 Nissan Xterra and I had it towed to a certified Nissan Dealership in Fairfield, CA. The Service department told me that the radiator had failed and needed to be replaced with a full flush once it is replaced. The Nissan service department contacted the agency in question about the failure. I contacted the Nissan dealer and was informed that First Extended Service Cooperation would replace the radiator but would not pay services for the flush. Without a flush, the transmission will eventually fail and possibly the motor too since the fluids have transferred locations in the system. I then contacted the First Extended Service Cooperation about the situation and informed them that without the flush, they would soon be replacing a transmission and possibly a motor. The outcome I got from that was they wanted the system flushed before replacing the radiator, which was already diagnosed as a failure and they reduced their payment to the Nissan dealer from $750 to $500.

The door locks were not working and I took my truck to a dealer other than the dealer listed on the agreement (the dealer on the agreement is no longer in business due to bankruptcy). The dealer called the service corporation and they would not take a claim from the dealership. The telephone agency stated to the dealer that the customer would have to pay up front for the service and sent the claim in for payment. The repairs were made with the understanding that I would be reimbursed for the repairs.

I purchased a Powertrain warranty from First Extended for $2200. My truck started running rough in the mornings until it warmed up and had failed emissions test. I called them and they told me to take it to Precision Auto & Transmission in Tucson. I took it there and left it. They called me later and said that it was just because of lack of proper maintenance and First Extended has denied any payment. I went and picked up the vehicle and was told that it needed a tune up with new Spark plugs and wires, a coil connector wire harness, EGR service, injectors flushed and an air filter. They had done this diagnosis all out in the parking lot and charged me $85.00 for it. Being a former auto mechanic, I knew these guys were giving me a big line so I took it an auto shop I knew and trusted. Their diagnosis was a leaking intake manifold gasket. I had them replace it and it runs like new. I called First Extended for reimbursement and they denied any reimbursement.

I bought a power train warranty for $1,336.00 on Dec. 7, 2008, when I bought my 2005 Pontiac Aztek. The contract number is **. I brought the vehicle to Certified Transmission in Patchogue, NY for repairs on the transmission on Dec. 21, 2009. The shop began diagnosis and contacted First Extended to file the claim. The owner of Certified Trans has been calling First Extended every day (save for the Christmas holiday) and has yet to have the repairs approved by First Extended. He keeps on being told that it is being reviewed. Today I personally called and spoke to Anthony at First Extended (12/29/2009 12:30PM EST) and he told me the guy who was reviewing the claim was out on lunch. I told Anthony that I needed an answer within the next 2 hours. It is now 5PM EST and they have not called me or Certified Trans. I have been without a car for over a week, waiting for First Extended to approve my claim. The warranty explicitly states that the transmission and internal parts are covered by the warranty. What is there to debate?