Assurant Vehicle Service Contracts Reviews

The service provided was extremely helpful and professional. It was fast and they gave me all the information and details I needed before doing anything else. Also, they saved me a lots of money. I’m really happy with their services.

My back hatch door was making terrible sounds opening and closing. It needed new rear hatch struts! I told my Honda service department (Joyce Honda in Denville, NJ) that I had your insurance. They looked it up, and I was covered, so easy! I am delighted!

The bad news first, when I showed the problem to the dealer they were sure the claim would be approved but when they submitted it, it was denied by Assurant. The good news - I have an excellent dealer and their service department did not accept the denial and appealed the decision and got Assurant to honor the warranty and my car was fixed. So like I said, I really appreciate the fact that the warranty was honored but I’m miffed that my dealership had to argue with Assurant to get them to give us what we paid them for - insurance.

Everything went very smooth after service facility contacted Ins for extended work on leaking AC unit. Responded in a timely fashion and work completed within the day! Service center was surprised regarding the quick and easy response. I am excited to have such a great company for my extended warranty.

Our satellite system and home theater system in our motor home failed almost at the same time. Your company had Apache Village RV replace these items. The work was completed efficiently and had us back in operation in a minimal amount of time.

The entire process was easy and Smooth process. The car dealership handed everything from submitting and get claims approved. There was no issues with the entire process. I wasn't sure that the warranty would ever be needed, and if it was, if it would be honored. l've heard negative comments on car warranty but this was easy process.

Buerkle did an awesome job with the repair and communications. Your warranty was terrible. It was a miserable experience. First you denied claim because I was over mileage. Clearly not the case. 2nd you denied claim because I wasn't at the dealer I purchased the warranty from (clearly states that was not a requirement). 3rd it too close to 20 days to resolve this and then I had to pay the dealership because you didn't send payment for days after the repairs. The whole experience was ridiculous and you sold me a bill of goods.

You never want your recently purchased used car in the shop but I’m glad we invested in the extended warranty. The necessary approvals took a while and because the service was through our dealer, they supplied us with a loaner so it made the wait tolerable. Other than that, I’ll say the warranty was worth every penny! The repairs would have been very costly otherwise.

The car service company handled everything for me. All I had to do was wait for a part to be delivered. What a joy to trust the warranty people to handle things for me. Thank you all so very much for all you do.

Easy to use! Called the toll-free #, they told me the repair will be covered. I told my vehicle in to the dealer, they contacted the extended warranty company and took care of everything! Everything was covered! I would buy this extended warranty again!

I sent the paperwork for the car rental in on 1/9/22 then had to send one of those papers in 1/11/22. I called numerous times every month. They kept giving me excuses as to why the check had not been sent out. They said there was a check sent in February but I never received it.

Star Toyota did the necessary repairs covered under the contract. I will not hesitate to recommend anyone who I may be in conversation with about finding an extended warranty company to help cover necessary repairs to their vehicle when really needed. Very important to speak to someone who will give them the guidance and peace of mind how to get their vehicle repair.

This was the third time I took my truck in for the same issue. It seems they couldn't figure it out until this last time. I'm happy it's finally resolved but not happy I had to pay a deducible twice for the same issue.

The warranty is not what I thought I had purchased. The dealer who did my work, had to call for approval 4 or 5 times, then the amount was not approved and I had to pay 300 out of pocket when I had a 100 deductible. I did not know the warranty company doesn't pay the participating garage retail for parts. Why would they sell them wholesale to anyone. They have to make money too.

I was very impressed with the response on my claim through Bergstrom Ford. I am a typical buyer and do not read the fine print but I did pick a bumper to bumper warranty because of my low mileage. Very efficient service. I felt like I picked the correct choice for the “extended warranty”.

I was totally satisfied with the Assurant part of it, my problem is with the dealership. They fixed something but they didn’t fixed the problem. My Screen shuts off and you can hear it crackling. They changed the tuner, but it still does the same thing.

Everything was perfect, and I couldn't have asked for a better warranty company, the whole process was effortless and I didn't have to do anything, because the dealership. Handled everything for me., So I was very satisfied, and couldn't ask for a better warranty

Truck was repaired quickly and competence level of technician was very satisfying. Staff is friendly and kept me updated throughout the procedure. Received vehicle back in a short time. Would strongly recommend Blaise Alexander Hyundai Mazda to and First Extended Service Corporation to anyone that needs an extended warranty for their vehicle.

My car's infotainment is not working properly, and they refused to fix it under warranty. I have great trouble working with the staff about the claim. My car infotainment touch is not working properly and its gets frozen most of the time.

Our car was having a problem with the transmission. We took it in and found that there was a problem with the clutch. Our extended warranty came in "clutch" and covered the repairs with absolutely no problems or delays. The extended warranty really paid off and I recommend it for everyone.

I do not know much about the insurance provider of my extended warranty or the extent of what is covered, all I had to do was ask the dealer if the repairs would be covered and the dealer looked into it and did the rest.

Parks and their service department is top notch, also your rep worked with them in getting the claim in place to allow the repair work, very pleased with your company. I had the approval and work completed within a reasonable timeline.

It took 3 weeks to get a simple claim approved. NOBODY would tell me what the delay was and I still don't know. It took getting upset to get corporates phone number then I never received a call back. I missed out on a vacation with my children that had been planned for a year. Not happy at all.

Assurant did very well as far as handling the claim. The only negative thing about the whole process was with the dealership. As I was checking in, the service advisor (SA) told me that the issue was not covered by my car warranty since it had expired and that I would probably have to pay for the repair. Nothing was mentioned about my contract with Assurant. This is obviously an issue with the dealership.

The repair on my vehicle went good although I was disappointed that the heated seat wasn’t repaired. I assumed that with the extended warranty I had it would have been covered but dealer said warranty wouldn’t cover it so I’m disappointed with that and not satisfied with dealer at all. The steering wheel was not centered when I received my truck back so hopefully I never have to deal with dealer again.

I was very unhappy with the warranty service. I had to call MULTIPLE times to try to get my vehicle fixed. Would wait weeks for responses. Just unhappy. The fact that my seat warmer burned me and made a hole in the seat and you guys did not seem to care. You originally told me I would not be getting my seat fixed but after looking over everything I fought for you guys to fix it and it still took me about 2 weeks to hear from you guys if it was going to get fixed.

I needed a new water pump and transmission. Thankfully I had extended warranty and most of my bill was covered. It took quite awhile to get all the work done due to parts and personnel shortages but all is good now,

Thank you for always taking care of us and our vehicles. We always expect the best with your warranty service as we have always had good experiences with you. Keep up the honest work. It is why our family has bought 5 vehicles from Kark **.

All defective steering components were replaced by James dealership in a timely fashion. I am very satisfied. The dealership found more than was first thought to be wrong and got further approvals from your company. The bill almost exceeded the cost of the warranty.

Transmission went out in 2017 GMC which was diagnosed by a reputable transmission shop. Sent claim to company along with documentation showing trans. maintenance record. Was denied because their inspector said front wheels were somewhat out of alignment and suspension issue. There was nothing when driving truck to indicate any problems with front end nor would it cause a transmission to go out.

Very pleased with my experience getting my car repaired. The people I dealt with were nice and professional. The only negative that I experienced had absolutely nothing to do with greenway personnel. Another customer's service dog lunged and barked very loudly at me for no reason.

My service experience was great. It was super easy to get the work done and the claim paid. l would have given 5 stars but we was really disappointed with the rental reimbursement, which by the way I have not received. I know it was approved, the disappointment comes with the amount that was approved. My total rental cost was over $500 and the amount approved was only $175. We didn't arrange for the rental through repair facility. I was told by the First Extended Service Corp agent I spoke to before we arranged for the repair said we had to arrange for the rental ourselves.

I brought my car to the authorized repair facility on 4/25. The shop submitted the claim for pre-approval on 4/27. It took 5 days for an appraiser to show up at the shop, then the claim was finally approved on 5/5, but for the wrong amount, which would have left me $2,000 out of pocket. So the shop resubmitted the claim on 5/5, and today (5/13) it's still under review, despite repeated assurances that it would take 24-48 hours to approve. I am paying for rental cars for which First Extended will reimburse a maximum of $150. There is no complaint procedure and no mechanism for customer reps to obtain any explanation from the claim adjudicators for the delays.

Having to take the the van to the dealership where it was purchased from was troublesome because they were 45 miles away and the suggested repair facility was around 45 miles away also. I had to tow it to the dealership and had to pay $175, I wasn't sure if towing was covered and I did not try to claim that. Can I?

My vehicle was in the shop Robertson Ford from January 17th until March 14th and although I had pre-authorization from your company to get 5-day rental car I have yet to be reimbursed for that even though I have mailed in paper copies with all required receipts and claim numbers listed on it twice.

The sales people as well as the finance people were fantastic. It was a great experience. I love my new job. Sales person Chance was fantastic and service Mike ** was outstanding. I will return for sure. They did great. Bought Ford F-150 truck.

I was very pleased with the quick approval and coverage of the repair I had on my 5th wheel. No hassle or argument if the part was covered. The dealership handled everything for me which made the repair even easier.

The process was easy and handled very quickly. One call from me and one from the dealer and the claim was complete. This insurance policy was provided by my dealer when I bought the car in 2016. A Great benefit from my original dealer.

I had a great experience with Assurant reps every time I've had to contact them, they are very helpful and assisted in finding solutions for my concerns...I was referred to towing service that is also included in my policy with good results. I do suggest increasing the $ limit on rentals. I was not able to utilize this part of my coverage due to out of pocket cost.

To get the claim processed, the service records were required. The records were sent the same day by the dealership. After 8 days of not hearing anything, I contacted the warranty and was told that the information had never been received. I contacted the dealership, and the dealership and myself re-sent the records. 5 days later still no response, took finally talking to a supervisor to find out that they had been received and the claim was finally moving forward. The total time my vehicle was out of service waiting on warranty was 19 days. Way past the 5 days they cover for a rental car. But they did finally process and pay for it. So for that I am happy.

The experience I had was marginal. The timeline to handle my work was sufficient but not reimbursing for sales tax or certain shipping costs was disappointing. The limits placed on the repair shop for labor and shop consumables has exposed me to additional costs.

This really was a pleasant experience. So many times you hear horror stories about customers being taken advantage of by companies offering extended warranties but not honoring the warranty when it come time to us it. This was not the case with me. The mechanical issues with my vehicle were resolved very easily by the dealer and the warranty company. A JOB WELL DONE.

Hello, my truck is still acting up. The dealer said they informed you of the thermostat but you all did not want to cover and that is included in my warranty coverage. I would appreciate you all approving the repair as I need to use my vehicle to drive to Florida in a couple of months.

Everything was great. Shults and Paul Brown Chevy both worked very well together on getting this fixed. They both kept me in the loop on the status of the whole process. I would highly recommend this company and their services.

Every time I called to get information all the reps told me different things. Nobody knew what they were doing. The turnaround time to get my car fixed was 7 days. This car is my family's only transportation. I then rented a car for the full 7 days and paid over 700 for this. Still have not been reimbursed and come to find out I'll only get reimbursed 240. This is so disappointing, and has now put me in a hardship with my finances. More trouble than help. The mechanic shop was professional and helpful.

I have never experienced such a bad customer service. The car is at the second authorized dealer and the warranty - which the dealer says it is obvious it should be covered - is still pending. The warranty company (First Extended Service Corp) forced me to move the vehicle to another Honda authorized dealer where we had to start the process from the beginning. We do not have car now for over 2 months. Now, they want me to authorize the initial teardown of the powertrain before the decision is made. Again, as Honda dealer said, this issue was published in Honda newsletters and has to be covered by the warranty. We were not offered any loaner vehicle. Worst experience ever.

First I was disappointed as you guys did not cover my other part of the coolant. But the body shop managers were the worst ever. They pumped gas on my car twice. I agreed to only one and the second one I didn’t. I was not aware of it and they left my car so dirty on the area. I told them why would I pay for something they didn’t call me for. And they took the time to say I was not welcome there no more and was being very rude and unprofessional. This shop did the work on my car so I told them if there is something wrong I will be back. I wrote info on some paper and they didn’t give me a copy. Both managers didn’t want to give me owner name to make a complaint. They were the worst.

Updated on 07/21/2022: If I could give 0 stars, I would. I waited for months going back and forth to get my reimbursement, and when the check finally showed up, it is over $200 short from the reimbursement. This has been a horrible experience trying to get reimbursed. I email and get no response. I am exhausted trying to get my money back. I plan to file a complaint with the BBB if I do not hear back and receive my FULL reimbursement. I will not go away.

We didn't have to do anything, the dealer took care of contacting the warranty company and got us a rental car to use while ours was in the shop, all we had to do was pay the deductible when it was done and drive it home.

I purchased an extended warranty for a used Volkswagon that I purchased from a Jeep dealer. I didn't read the fine print - First Extended wouldn't cover any repairs that weren't done by the Jeep dealer (as the seller). The Jeep dealer couldn't do the Volkswagen specific repairs. So the warranty ended up being a complete waste of money.

I spent $4,200 on repairs and I was only reimbursed $2,700. I have not been given any explanation for the discrepancy. I have not received any response to my inquiries. I frequently am unable to speak to a claims representative due to indeterminately long wait times. The only positive part of this experience was that I received the check reasonably quickly.

Update: I’m not sure if the company stepped in quickly or if it just happened that the repair was finally approved, but I got a call from my dealership a few minutes ago letting me know the repair was approved and parts are being ordered. Either way, I’m happy that First Extended Warranty is holding up on their end of the contract.

The dealership was quick to diagnose and replace the parts. Obviously it didn't take much time to get approval to replace the broken parts. I was very surprised that they were able to diagnose, get approval and repair my truck in such a short amount of time. Very happy and pleased that I opted to get this warranty.

It was completely **. My dealership told all I had to pay was $100, ended up paying 450 dollars out of 900. I could had got the parts cheaper and done it myself but just didn’t have time to. I will never use it ever again. I’ll just do the work myself.

You were very accommodating with our mechanics and responded well and kept your word and paid him with in reasonable time frame as he has dealt with many companies and said you were very good to work with!!

I have had a nice experience with all customer service contacts I have encountered over the course of the last three weeks. They have been empathetic and honest with me. However, I have been waiting (in a hotel, with no vehicle) 3 weeks and counting for my warranty claim to remain in a "manual review" stage. Every time I call for an update, per their suggestion, I am told that they have 'pinged' the adjuster and that this person has 48 hours to respond. The adjuster has not responded to any ping over the course of 3 weeks nor given any update or inclination that the claim is being reviewed. My vehicle remains at the shop with all work put on hold until there is an approval or, so help me, a denial of the current claim. This is unacceptable.

My 2014 pickup truck was locked in 4 wheel drive for the 5 time in 3 years and needed to be fixed. The dealer said the bill was about 400 dollars and the girl checked with your people and the bill was brought down to 180, something I do not have the exact numbers at hand. Now the truck is back at the dealer and is stuck in 4 wheel drive and they are saying there is no warranty on this repair and is going to cost me 1000 Dollars??? Why was it covered one day and not the next time???

Was very disappointed in service. Lynchburg Nissan had my truck for two weeks and most of that time was due to you approving the work order. No customer should have to be without their vehicle for that length of time.

No email from company that claim was received. No communication at all from company. I had to call twice for info. Money paid by company was only 56% of total money I paid. Will not recommend company.

This work was not done on my vehicle. The dealer mistakenly put work completed on my son's truck on my warranty. I contacted the dealer weeks ago about this but have not heard back. This needs to be corrected so my vehicle does not show warranty work that was not done. My son also has an extended warranty and work was completed on his vehicle.

Not so happy with the results, I brought my car to the Purrfect auto shop in West Covina, my car still has the same problems, but what made me more upset is they refused to give me a receipt for the work they did on my car, even though I returned to the location the next day I picked up my car. So I would like to see another place to take my car to get a diagnostic test and get the job done... This is the third time I have to bring my car for a check.

The repair for my vehicle took a long while due to the nature of the repair. It's still not fixed, over a month later. They refuse to cover my rental and now I have spent a fortune so I could still drive to work.

After five phone calls and 3.5 months I found out my claim had been closed because they didn’t have the document showing it was paid. I pointed out they had all the information and then I had to resubmit it gun before they would look at it. A week later I got an email saying it was approved and a check 10 days later. I took over 4 months to settle a claim.

This is the third incident I've had with the "Portfolio" plan and all three I have gotten run around just to get me car fixed. I still have not been reimbursed for the repair or the loss of my car for over two weeks. I'm supposed to have rental car coverage but that only applies after the shop gets it in and diagnoses it. What good is that? By then they fix it and I don't need a car. Also, your company telling my shop that they are not able to fix things that should be covered because their preferred shop is supposed to do it. Their shop can't get my car in for over a month, and again, no rental car provided. I will never purchase this policy again. The one positive thing I can say is that Taylors where I purchased the warranty has been very helpful in trying to deal with your company.

We are very satisfied with our recent claim. We were out of state, over 500 miles from home, when we had car problems. We searched online for a local dealership and arranged service. We couldn't be happier with the ease of service. We are completely satisfied.

We believe we were purchasing a Ford warranty and was unknowingly sold this warranty. It is every bit of the nightmare we feared it would be. Every time we have tried to use it has been a hassle. We have had to fight to get basic things covered and to have it taken to a local dealership. Each time it causes days without our family having a vehicle and hours on the phone trying to get it resolved. I would give the rating a 0 if I could.

First Extended was absolutely perfect! Customer service representatives were very helpful over the phone. The dealership Jeep Carl Burger Jeep Dodge and Ram, La Mesa was not very help and told me my issue was not covered under warranty, I had to call first extended myself. The dealership also took a couple weeks to submit the claim. And it just got fixed this week. Additionally, I came in for a separate issue and they still have not resolved my starting issue. But thank you and your staff for making the claim process effortless.

After paying the deductible of 100.00, Assurant handled the rest of the bill. Unfortunately the part that was covered was not the problem. I had to go to my local mechanic and get the job done right to the tune of 355.00. While this was no fault of assurant, I wish I would have had it fixed locally.

Every time I try to get a claim for my vehicle they tell me that it is not covered by them. I understand that the Powertrain is supposed to be covered, but the failures never are. How can ANYTHING in the powertrain not be covered when the service covers the POWERTRAIN? It is all just a scam and I will never buy an "EXTENDED" warranty again.

I would like to have communication about my towing reimbursement status. You can't see anything on the website that provides updates or allow you to post questions about my claim. When I filed my claim for repair to my RV, the people that were supposed to help find a towing company were incompetent and I found a company on my own. Thank goodness I didn't have to have a tow in an emergency.

Customer Service Representative was friendly and knowledgeable. Those things she was unsure of, she looked up and/or let me know. Disappointed there was no reimbursement for the towing as the BMW dealership required us to use their towing service.

I've been going to the same auto shop for years, this was approved that I use them prior to starting. Once they submitted the issue it took 3 days to be approved. That is unacceptable. To be without a vehicle for that long is ridiculous. Then to find out they basically wouldn't pay for the labor to have the issue fixed which cost me hundreds more. The issue wasn't something I caused, and it is a newer vehicle so I'm unsure of why it was so complicated for them to approve. I wouldn't suggest this warranty to anyone.

I am beyond happy and blessed that I purchased the extended warranty when I bought my vehicle because it had to go to the shop and since it was still under warranty (until 100,000mi or until March) I saved myself $651.00!! I am glad I got this warranty! Thank you!

We had to take our UTV in for repairs in October and were pleasantly surprised that they would check the warranty first instead of getting the normal runaround about warranty coverage. The repair was covered, and things are working great.

This was my first service for my 2021 Chevrolet Silverado 1500. It was for an oil change and tire rotation. The service was fast, professional and courteous. The waiting room was nice and I didn't have to wait long. Even nicer that the first service on my vehicle was on Chevrolet. All my experiences with Simmons-Rockwell so far have been very good.

The dealer detected that I needed a repair during my annual state inspection. The dealer advised me that it was a covered repair under my service contract and handled everything for me. Easiest claim ever!

I was grateful the claim was approved and paid. I was not happy with the extended time it took to get approved. In my mind, the time it took to approve was unacceptable. The actual mechanic work was excellent. I sure hope I never have to go through this again. Gene

It was a pesky tire warning light that stayed on even though my tires were fine…. It was the second time I had to have it repaired and I’m glad I had the Assurant warranty…. I still have a couple of years left on my warranty….so I feel I’m protected in any future problems. Thank you.

Extreme lack of communication, rude management, unprofessionalism, had engine problems even after the repair. I was extremely dissatisfied with service and the runaround with trying to have my vehicle repaired.

Our dealer, from whom we purchased the warranty, took care of everything. The process was painless for us. The transmission was diagnosed as needing replacement. The new transmission has resulted in quieter driving experience and to date no more slipping during downshifts.

Window stuck during storm. Larson got up with a hammer. Couldn't fix with warranty. Cost 162. Johnson fixed it. Motor quad switch 104 dollars. Problem taken care of. Still shouldn't of cost me the extra money.

The Service Advisor submitted the claim based on my policy and all involved were quick to review the claim, process the request and complete the work. The entire process took 8 days instead of 14 to complete and have me back in my vehicle.

It took two trips to repair the noise in the front end of my 2014 Ford edge. I'm not sure what it was, but they said it was related to the front suspension. I'm very happy with the final result. Would give 5 stars except it took 2 attempts.

Did not greet or acknowledge me in my vehicle even as I pulled up to the very first spot in line after being behind 4 cars. They assisted other vehicles beside and behind me and never got to me. I exited my vehicle to wait in their only waiting area only to be told I was skipped twice because they couldn’t find me. Was told the vehicle would be ready in the afternoon, called in the afternoon for an update and was told it wasn’t ready. Was told I would receive a call the next morning.

We have been trying to resolve a couple of claims for months. We have been told our claim was covered but only a small fraction was actually paid. We have over 30 different conversations and one after the other went unanswered until the dealer got involved. I will never do business with that dealer because of assurance we have given the dealer a scolding review because of the very poor level of services you.

November 15 will be the fourth time I’ve taken the vehicle in for the same concern. The passenger side window would not go up and stay up once lowered initially. I have taken this vehicle in what will be for the fourth time now for windows not working properly. On the first two visits I was told the window was fixed and it was not. On the last visit the window does go up and down if using the panel button on the passenger side door but now the driver side window panel will not lower or raise any of the windows in the car other than the driver side window. That is a new problem that was not there when I went in for the passenger side window not going up once lowered.

I have dealt with your company several times with my phone and car. Both experiences were without a doubt the easiest to get through the claims process. I was very impressed and will continue to recommend your company to everyone I can, Thank you for a very smooth and easy time when dealing with insurance.

Aside from needing an entire new motor after only putting 20k on a 2018 truck, dealing with the warranty company was worse than 10 root canals. The shop was great and did everything they could. The claims portion of the warranty company said that my warranty was void because the truck was originally sold in Canada. I then called the customer service department, because they do not make outgoing calls, and was told that the warranty should not have been sold to me. This was not the first warranty issue, and I was told the other services were covered because they were small.

I requested a tow that was delayed constantly and I eventually cancelled. I arranged another tow company to handle. When they arrived, my car was gone. I called Assurant back and they had no current information. I came to learn that they picked up my car after it was cancelled! I had no idea where my car was! This was a terrible experience! I will not recommend.

I took My Truck into the dealer where I purchased it, After diagnosing the problem, my truck will need a new engine. The dealer told me that a claim was filed & a maintenance log was needed to review. The dealer sent that upon request. This was started on October 12. After talking to the dealer on 10-19-21, they suggested that I try to contact First extended service corporation to see if I could get them to approve the claim. After calling them every day. After talking to customer service, they said it can take 24-48 hours to be approved. it is now October 21, so it has been 7 business days. I am paying for a vehicle that I am unable to drive! Not to mention, I will have to pay a deductible when I pick it up after service is complete. I just don't understand what the major hold up is and why no one will get back to you? I hate to come on here and complain but this may be the only way to help this get resolved.

I brought auto in almost a month ago to have them order a part under warranty that makes the door code work. Have not heard a word. Also called number I was given to file a chip in front glass. Have not heard a word. Not very impressed with Ford customer service on warranty work! I think the claim number is correct. It would not copy.

Dissatisfied my vehicle is still in the shop as I speak after getting a engine replacement took a whole month then the part that was replace is defective. Now I been waiting 2 1/2 for more work to be done. Horrible service.

The entire experience was timely and well-structured; special thanks to Deborah ** in Service who ably facilitated the entire process. There was no difficulty whatsoever with the repair facility or the claims process. I would not hesitate to recommend either in the future.

My experience was very overwhelmed, emotional and concerning. On 8/26/2021 I was told my car had to be towed to the location I bought my car. Which is the Hornell location. The next morning I got a call saying my car can not be worked on at that location. That it will need to be towed to the Big flats location but would not be towed until Monday 4 days after my car was towed there. Then I was told I could not get a loaner until the diagnosis it but instead of the hornell location doing that so my claim could at least be open so I would have a car they made me wait. After my car finally got to the big flats location, after it's been just sitting at the Cornell location. The Big flats location still made me wait 3 more daysl! Knowing I had no car for a whole week now and I could not open the claim until they did the test! I feel My contract was dishonored due to not have a loaner car for more than half of the time my car was in the shop.

I am disgusted by the business practices your company stands by. You have cost me over two thousand dollars for something that was out of my control. Your customer service dept says that you are only bound by the terms of contract when in fact your business practices caused the breach of contract and in fact may cost me my job because I can't get to work. I can't wait to see you in court and you realize something that could have cost you 2000 costs you way more.

While on vacation and far from home, the toilet in my 5th wheel trailer broke. The foot pedal snapped off which left the water running non stop and kept the valve open. Called Sierra RV to take care of the repair. They asked (actually reminded me) if I had an extended warranty. Handled contacting the warranty company and then were out to the RV park within a couple of hours to replace the toilet. Could not ask for better service.

I have been buying vehicles at Ron Sayer (formally Ellsworth Dodge) since 1974. Service always excellent. This last time I had a trip on Friday and the service department was able to get the work done before the trip. The complementary car wash was a pleasant surprise.

We brought the car in for a NYS Inspection, during which time the repair service found another problem. We gave them our information and your phone number and they handled it all. Perfect! We understand about the deductible but it would be nice if your payments included an amount for taxes. Thanks, Mel **

My only disappointment is that I had to leave the car overnight (an extra day) because the dealer did not get the authorization on the day of the appointment. I left the car at the dealer at 8:40 a.m. the first day. I don't know if the delay was on the part of the Dealer or of Assurant. Otherwise, all repairs of my faulty AC system were completed. I'm so glad that I purchased this protection when I bought my new 2017 Honda CR-V!!

I was having a problem with my truck taking a long time to start. I took my truck to Red River Toyota in Wynne, Arkansas and they diagnosed my problem as an injector problem. They contacted you about coverage and you approved the repair. They replaced the injectors and the problem was corrected for a period of time. I started having the same problem again and I took the truck to Orr Toyota in Searcy, Arkansas where I had purchased the truck. They told me I needed a new battery and installed one. They also replaced a filter above the fuel tank because I could not fill my truck with fuel without only adding a very little amount of fuel over a very long period of time.

Very inconsiderate I been with yall since 2005. Longer than some of these agents working there. How can Asurion take off my insurance on a device without my knowledge. Poor customer service and lack of answers to resolve situation.

I was surprised at the overall lack of hassle involved in the process. The time it took to get the claim approved was definitely a pleasant surprise. This warranty cost slightly more than most other warranties I have had, but so far it seems it will be worth every penny I paid. Thanks for the great service.

What can I say or mention that has not been mention in these reviews, this extended warranty company is the worst. They are trying their hardest not to pay up. They are quick to take your money but do not answer when it comes to paying up. PLEASE HOLD YOUR END OF THE CONTRACT. FIX MY CAR!!!! I purchased the comprehensive warranty and my car is about to be at Toyota for 2 weeks! My car is a Toyota Corolla. These people are acting like it's a BMW my god. Do yourself a favor and stay away from these crooks.

Took too long to get authorization to get service done, a lot of," I will call you." No estimated time, no update. Hopefully my car is fixed correctly, for what the cost was. If not it will be back up there. Customer service somewhat decent.

The dealerships and the warranty company that were supposed to be taking care of repairing my blown transmission would not communicate with each other which caused a 4 week delay in even starting the repair. This was only ever rectified when I placed multiple calls to all parties to even get the ball rolling. Then I was told that parts explicitly covered under the plan were not covered and I had to pay out of pocket over $300. I was without my car for almost 2 months, and half of that time, my car just sat there with nothing being done to it. Then when I got my car back, there were still things wrong with it that I had to fix myself. Overall a very frustrating, annoying, and disappointing experience.

Had we not had the backing of a woman named Anne and Dennis **, the selling company AND Steamboat Springs Motors, you would have run us in circles and back again with a holiday weekend coming up. All you had to do was verify coverage, you did that immediately and it was covered. Next you would have given a claim number, Anne had to procure that, you would not work with Steamboat Springs Motors, and last you would have simply given us an approval number. Anne had to get that for us. Had we not had an army in our corner, you would have completely stranded us with only a small amount of trip insurance available and and no place to stay over the weekend. No, you don't get high marks for that unconscionable behavior.

Pleased that you authorized repair. But I will never go back to this dealer. Car in on a Monday, diagnosed and part ordered. Part came on Thursday, was promised would be done Friday. Was not even started by late Fri afternoon and they denied saying it would be. Car sat there over Labor Day week, was not even started Tues. I got car and my own mechanic is fixing it. I will have to pay for it myself since your warranty will not cover. No other Kia dealer near me. Not sure why you can't just pay my mechanic. Would probably be a lot cheaper.

My Transmission went on on my 2016 Buick Enclave that had 76,000 miles on it. They Towed it from Tupelo to New Albany for me to the Chevrolet store and put a transmission in it for me and the brought it back to Tupelo for me. Simple easy process. Thank you Barnes Crossing Auto Group!

While on a 3,000 mile motorcycle trip my rear tire was damaged and leaking air. I was able to get to Rt 30 Harley Davidson in Upper Sandusky, OH. The dealer took care of everything! Within a few hours I was back on the road.

This is the second time I have used my Assurant auto warranty and the ease of service and coverage have been awesome. Paul Brown Motors has made the repairs in both instances and I have been extremely pleased with their work and the ease of using my warranty coverage. Thank You!

Everything was straightforward and consistent with the policy. I highly recommend every customer purchase this policy with their pre owned vehicle. You pay upfront but to have the peace of mind that it is covered is invaluable.

I was delighted with your services and your super quick response to taking care of my repairing costs. I know I was so lucky to have Assurant backing me up for the repairs to my car. It was totally amazing ... Thank you 100x times for your help!!!

I purchased a BMW from a Ford dealership. I purchased the high tech package. the air conditioning went out and a seat sensor for the seat belt needed replacing. I called Groove Ford and was told I had to take the car to the BMW dealership. I did. First Extended said I have to take it to the Ford And they have to sublet the work. It’s INSANE. They won’t help, I have been in their queue twice for a call back and it doesn’t happen. I have had Ford and BMW people call in. My contract has NO TIEBACK language which they are relying on to not proceed with the claim. It’s been almost 3 weeks. Still no resolution. Do not buy this crap.

I bought a comprehensive policy that was supposed to cover everything that the original warranty covered for $2,458. As many other reviewers noted, the company seems to do everything possible to avoid paying claims. My particular issue was that a sunroof motor needed to be replaced as part of replacing the track. They wouldn't cover the motor even though it was necessary and the Ford warranty would have covered it (according to the Ford dealer doing the repair).

My experience was terrible. It’s difficult to get someone on the line and clearly they don’t communicate with each other. I had to come out of pocket for towing and still can’t get reimbursed for a rental car that is in my policy. This service sucks, go anywhere else!

Just signed up with First Extended a few months ago. The process was easy and the cost was flexible based on the specs I wanted and was able to compare costs of these specifics, as I made my final decision.

I paid for a whole year membership, only for when Every time something went wrong with me jeep they never fixed anything. First time I needed a wheel hub, and second time I needed a actuator. No matter what the problem First Extended Service was never there to help, they will fight any problem you have not to help. Save your money people. This company is a rip off.

I purchased the extended warranty on my 2015 VW Tiguan. Had it for 3 years and never used it. The remote for the locks/alarm started to short out and burn up batteries every 2 days. I called the company and spoke to a rep who assured me that since I had the highest coverage Plan F which included the Hi Tech, they would cover the remote. I wasn't able to take it in right away so a month later when I was able to take it in I confirmed again that it was covered. I made an appointment at the dealer and when I got there the service advisor called in and claim was denied. I was standing there while he called. They said the policy didn't cover the remote.

When I bought my truck was offered a extended warranty. Told sales rep that if it covered rodent damage I'd buy it 'cuz we live on a farm and my last vehicle was damaged. Rep told me, "Yes it would be covered." So today my truck engine light came on and called and told it was covered. Yet when I get to dealership for repairs told not covered. How do I go about getting a refund.

I would give them 0 stars if possible. First Extended is the name of the company the service advisor at the Chrysler dealership and I have been dealing with today. I purchased a First Extended warranty at the time of the purchase of my vehicle. First Extended is supposed to cover the motor mounts on my vehicle, but are refusing to do so. Their excuse is that it is part of the powertrain. According to Chrysler the motor mounts are not part of the powertrain. The woman I spoke to in claims first answered the phone calling me Jessica (not my name) and then started laughing. When I explained to her that the service manager had said that he was told by the company that they would not cover motor mounts, she said that they should be covered, and she didn't see where it would be different in the contract. Then after talking to her supervisor, she told me that they were not covered because they are under the powertrain warranty with Chrysler.

CLAIM: Intentionally malicious bad faith conduct of the warranty company, supported by extensive evidence of failure to honor the contract by the warranty company. On 9/14/19 the car vision dealership advertised the contract with First Extended Corp expressly stating that the company will replace the parts in the "new" or "like" condition upon its discretion. The law requires that when contract contains a discretionary provision the warranty must act in good faith. Here, there is conclusive evidence of bad faith of the warranty company.

Zero Stars is more adequate!! Do not buy a warranty from these people. They will do anything and everything to not cover your repair. Save your money and pay for the repairs yourself and save yourself the headache. We will definitely not buy or refer this company to anyone.

If I could have given a negative star, I would have. I have been pending to have my transmission replaced for 2 weeks. Each time I call, I receive the claim is with the underwriter. I elevated the situation to a manager name Lisa which said, she would call and never did. I recommend to never do business with this organization.

We are a certified repair facility, and know what to expect with this process. I have worked with several after market warranty companies, and this one is very simple and straightforward. Easy to navigate, great customer service, quick turn around time. I would recommend this company to my customer. Overall good company.

I have the perfect storm this year. We are work camping in our Tiffin open road and the fridge cooling unit died, the water heater is leaking, and two gas line nuts cracked and our leaking. So we cannot use our gas or fridge. After several phone calls to this company and being told that everything was covered, we finally got an RV repair to put in a claim. Mind you we are living in this RV and can't just drive somewhere and drop it off. So, I contact the RV Repair man several times who tells me that there was something wrong with the claim. I call back 1st Extended and am told that the claim was never entered. So we tried again. After waiting several more weeks and hearing nothing, I finally heard from the repairman saying he was waiting for approval for the fridge and they will not cover the gas lines because we probably over tightened the b nuts.

Purchased the extended warranty when we purchased our new Subaru from Reno Lithia Subaru. Needed to use the extended warranty last month, we live 140 miles from the nearest Lithia dealership, called First Extended Service Corporation and explained this to them and was told, "no problem take it to any dealership and we will cover the repair." Took a day off work, drove to the Subaru dealership and was told the warranty would not be covered. They informed me I had to take another day off work, travel another 280 miles round trip and have the repair done at a Lithia dealership. I lost more money than the repair would cost taking one day off work and cannot afford to take another day off work and lose more money. But they said that was my only choice even though on the extended warranty card they said if I live over 40 miles away from the dealership where I purchased the vehicle they would cover the repair. A complete JOKE. Bob **

If there were negative stars I would do it. This warranty company is a joke. When I purchased for my son a 2006 Nissan Truck extended cab 4x4 with off-road package in 2/2018 with approximately 77,000 miles from Big Red Sports/Imports in Norman, OK (another joke), I financed $2600 for an extended warranty, with no deductible. My son has been without his truck for over a month, this warranty company is paying zero and I am going to have to pay personally $1500 for the repairs needed. This is part of what Stillwater Automotive sent to First Extended Service Corporation.

I bought an extended warranty when I bought my leased GMC Terrain outright. The dealership Colonial Buick GMC of Watertown, MA said I had to buy the warranty or I could not buy the truck. I recently had a transmission problem. The dealership I bought the car from was out of business. I called the warranty company and they said I had to take it to another dealership in my area. I did and of course the dealership said they called the warranty company and it was not covered.

Bought a 3 year/36,000 mile extended warranty during the purchase of my 2013 Buick Enclave. I started having problems with the transmission shortly after the factory warranty expired. Took the vehicle to a Buick dealer for repairs who called into First Extended Service for repair authorization which was quickly denied. It has now been months of calling to include our lawyer calling and they are masters of giving the runaround and will never return your calls. We have yet to talk to anyone at this company who can actually make a decision. I can tell by the reviews, this company has been robbing people for a long time.

How can this company stay in business? I bought a 2012 Mazda CX 9 from a dealership in Canandaigua, NY, in 2016. I purchased a First Extended Service Agreement for 5 years/60,000 miles. The timing chain failed over a month ago so I put the so called "warranty" into action. I sent in documentation for every oil change but three, declined because there were gaps in the service. Every one of these was done at a dealership in Richmond, VA. The claim was denied. I then submitted the three from a garage in Upstate NY. All of this took over a month and I received no calls from this company to inform me of any claim results.

I purchased a service plan when I bought my vehicle. This company is refusing to pay for repairs that are covered. They hung up on the mechanic they sent me to because he called them on their Fraudulent behavior. They have denied my claim 6 times now. I have been without a vehicle since before Christmas and they will not approve me for a rental. My transmission needs repair, which is supposed to be covered. BEWARE! I will take them to small claims court on the advice of the repair shop.

DO NOT purchase an extended warranty from this company. Telephone customer service is horrendous and the reps are lacking in the ability to operate their computers to access the customers correct information. Phone reps bounce you around on hold for hours and then deny car rental service on a covered repair, Worst experience ever trying to get my SUV fixed and a rental car.

I purchased the extended warranty on my 2012 Hyundai Touring. My struts went and I contacted First Extended Service and they informed me that my extended warranty was only good for 9 months. I had to go back to the dealer to have them work it out with First Extended that I had purchased a 10 year or 1,000-mile plan. My dealer told me I could go to my own repair shop due to the distance.

2011 Range Rover Warranty - Bought a warranty through Marietta Auto Sales. Apparently they sell you warranty and you are bound to send vehicle to them for repair and they do not tell you that at the time of purchase even when dealer cannot fix car. Stay away from this company.

This company is horrible. I don't understand how they are still in business. They don't even follow their own paperwork on what is covered. If it says it is covered on paper it should be but they do everything they can to not cover it. I will be canceling as soon as I get my car back.

I bought my 2016 RAM2500 at Bob Allen in Frankfort KY. I purchased the extended warranty plan. I was told if your vehicle is more than 40 miles from dealer where purchased call and get authorization to go to another repair station. I live 47 miles from where I purchased my truck. I went to a local dealer for a cruise control issue. First Extended refused my claim stated the 40 miles is aerial not road miles. What a crock. I asked for a Supervisor and waited 12 minutes, no supervisor. This company should not be in business.

My AC went out on my car and I took it to my trusted mechanic then remembering that I had paid extra for an aftermarket warranty I called to find out about it... I was told that I needed to take it to the dealer I bought it from but since they wouldn't be able to get to it until the following week I decided to take it to Rio Vista (as the mechanic needed to be at least 40 miles from the dealer). They were able to get to it them. I call the warranty company who gave me a claim number to give them so they could begin the work (all this time I'm in a rental car)...

I wish I read the reviews before I bought. They put your file in review so long you have no choice but to get your car fixed on your own and will not reimburse you after that. Customer service is worse, Can’t believe they are not shut down.

I paid a steep premium in my opinion for a warranty service but thinking since I am getting older that I will let someone else work on my new used car rather than me. In the past I have done pretty much all my own work on vehicles since in general they are fairly reliable and not too complicated to work on. This week while driving my 4 year old Ford Taurus to my rental apartment close to work, my brakes failed and used my emergency brake to stop my car. Did a quick check finding plenty of brake fluid and no brake caliper, hose, or line leaks were found. So called First Extended Services Corp and was on hold for 37 minutes to get a tow truck. Then asked how about a rental car. They said when the dealer tells them the issues and parts needed they will then get a car. That was 4 days ago. I had to get my own rental car.

How is it possible for a car to be kept with no approval for 5 weeks? After stating an engine break down would be fixed it is still sitting in the shop with no explanation. (I provided proof of service and we all know a oil change does not make an engine break) I am writing this report to ask if there is a way to help save someone the pain. Please do not deal with this company. Worst in customer service and service as well. Very unethical on how a company can deal with people this way.

Waiting now for 12 weeks on rental reimbursement that was told would get paid in 2-8 weeks. Every time they say it's approved. Then why don't I have it??? This is after having a heater core not covered after I was told over the phone that it was covered. Had to spend an extra $400 to get car fixed. Would not recommended this company to anyone. Looks like from the reviews nobody would.

Transfer case on my 2010 Jeep Rubicon blew up. Front driveshaft broke, parts from transfer case bent rear driveshaft. They wouldn't cover claim because Jeep has bigger tires and a better driveshaft on it. When I purchase this warranty I stated that this was going to be done to improve off road travel. Which was not to and extreme at all. But anything to get out of a claim. Would never purchase from this company again. From the looks of it should have read reviews first.

I purchased an extended warranty through the Nissan dealer from whom I purchased my truck. It was purchased on Sep 27, 2016 and extended the warranty period an additional 36 months and 36,000 miles. I am well within those ranges. On Mar 29, 2018 I took the truck to the Nissan dealer here in Greenville, NC because I could not get the transmission to shift into reverse. The truck is still at the dealer and nothing has been done because the warranty company is so difficult to deal with. Both the service rep at Nissan and I have tried on several occasions to get this process off the dime all to no avail. This warranty company seems happy to take one's money but extremely reluctant to honor the warranty. I have never experienced service this poor. Stay away from "FIRST EXTENDED SERVICE CORP" at all cost!!!

I have a 2016 Cadillac Escalade and when I purchased it new I bought the extended warranty thru the dealership but apparently First Extended Service is the owner of the extended warranty. Our 2 year old Escalade with 55,000 miles, has a condenser that is cracked and the dealership won't cover it under the Cadillac warranty because it expired at 53,000 miles and First Extended said that it is a covered item under their contract but it has been 72 hours and they still haven't approved the claim to begin repairs. They declare that claims are ok'd or denied within 24-48 hours. Frustrating, I would stay away from First Extended.

A fuel pump failed on our vehicle and is clearly covered under warranty, but because we did not tow our vehicle 45 minutes away from our house on the evening this happened, they will not call her the repair. Towing is only covered up to $50 so it makes no sense to tow it that far since you will be paying out of pocket for the tow as well. This warranty is a scam and should not be purchased by anyone. DO NOT PURCHASE THIS WARRANTY. YOU WILL BE WASTING YOUR MONEY!

On 7/24/16 I purchased a 5th Wheel Crossroads Cruiser from Manteca Trailer. I also purchased through them a 7 year extended warranty with First Extended Service Corporation. On 9/25/17 a service repair person named Robert came out to look at my air conditioner, which was not working. He said that my air conditioner needed to be replaced and that he would contact First Extended to get authorization. He took pictures of the air conditioner and charged me $125 for the service call. He told me the air conditioner was around $1300 and I was lucky to have a warranty on it. About a month later he called and said that he needed the model number of my trailer. He also told me that they would most likely approve the part. He said that he had not gotten back to me sooner because he had been bit by a spider. I never got a call from him again, even though I left multiple messages.

They deserve negative star ratings as well as the dealership TEXAS AUTO in Webster, Tx who sells this bs. DO NOT WASTE YOUR TIME AND MONEY WITH THESE SCAMMERS! The finance guy at Texas Auto pushed really hard to get me to buy this warranty. The contract states that all power motors and solenoids related to electrical operations of door locks, seats, mirrors and trunk releases are covered. I took my 2014 Jeep Grand Cherokee in for service and was told that the motor for the power liftgate needed to be replaced. The service man at the dealership said he could not understand why the claim was denied. I called and they told me it's because "power liftgate motor" is not covered.

I purchased an extended warranty for my 2013 Ford F150 from First Extended Service Corporation. The first time I brought my truck in for repairs that are covered by the terms of the warranty contract it took First Extended 6 business days to approve the work. The contract states that turn around is usually between 24 to 48 hours for approval. The cost from the repair shop was $2200.00. The repairs were finally approved. Approximately 1 year later I needed to bring my truck in again for warranty work. The repair shop estimated the cost of the repairs to be $2700.00.

I run a new car dealership Parts and Service Department that does not sell this companies' policies. However in my years, I have dealt with hundreds of Extended Warranty companies. I have a customer who purchased one from this company. I have spent hours upon hours on hold, promised callbacks that never came, received authorizations numbers that later were rescinded after the fact. I fear for my customer and have informed them that I will not be contacting this company on their behalf ever again. All communications will need to be direct with customer to this company. Worst experiences ever (4 separate instances) ALL the same! Horrifying!!

I purchased a 2015 Nissan Versa Note SV used with 34,750 miles on it and a expensive warranty from First Extended Service. When I encountered transmission issues with the car I called to make a claim. They informed me that I was out of coverage. I was asked how many miles was on my car at the time the car had 105,000 miles on it, and I asked why is my warranty out. The lady was rude. “She stated the car has over 100,000 miles". I informed her that the car had 34,750 miles on it and I done the math and I still should be under warranty. Her response was "No. You're out of warranty". I said, "So I paid for a warranty and never used it and I have to pay for a transmission?" "Pretty Much yeah".

This is the worst company I have ever dealt with and should be investigated! They sell bumper to bumper warranties for car repair at various car dealerships then absolutely will not honor the warranty for COVERED repairs. Shame on the dealerships who are in on this scam with this company! We paid for their highest tier warranty and the parts on the contract in black and white that said they are covered this company will not cover and use a play on words using a different term hoping the consumer will not know anything about car parts!

I purchased the extended warranty as recommended by Dorsch Ford staff in Green Bay when I bought my 2013 Ford Explorer. The coverage was suppose to be the best money could buy. Well unless you never leave the purchase area that still may be true but having moved to Texas and having to file a claim I can say it is a very difficult and painful process and coverage is not what you expect. Don't waste your money on the warranty. Rude and disrespectful call center staff and warranty language about exclusions is very misleading.

If I could give this company negative stars I would. Purchased an extended warranty on my 2014 ford focus when I bought the car less than a year ago. Now my clutch needs to be replaced. The dealership I bought it from called the warranty company to come and look at my car and they automatically denied my claim stating that even though my car is an automatic they consider it to be a manual because of the dual clutch system. However, on my warranty contract it specifically states that clutches are covered in automatic vehicles. Called them five times last week and nobody answered, left messages and nobody called back.

I put my vehicle in the shop on two separate occasion for warranty work. Both times I was without my vehicle for OVER a month. The work itself was less than a week's worth. They drag their feet and try to find reasons why they are not required to cover said part in their contract. It's been 3 weeks at this point just to get the lifters inspected and replaced. First they said a hydraulic lifter was not an internal lubricated part and denied that part of the claim. I called and went over the contract (their contract) with them and defined in Laymen's terms what "ALL INTERNAL LUBRICATED PARTS" MEANS. Then, all of a sudden they never got a claim for that and it IS covered, BUT we need copies of all oil changes, then we will send out an inspector, then he will file his findings, then we will approve or deny, then we'll get in contact with the service dept.

Took my vehicle to Chevy for 2 minor recall issues. Asked them to look into odor of anti freeze/coolant that was easily observed but no puddle seen. Fixed recalls same day and stated there was a small leak in the radiator and warranty company was contacted to authorize the repair. Next day warranty rep at Chevy dealership had determined that the vehicle needed to stripped down to better see problem and document with picture. Day later they claim rep was never there at the dealer and they have no record of claim. Back to square one - rep to be sent to look at problem.

After reading all of the reviews for this company I wonder why I sit here having to complain at all. Has there been an investigation? Has anyone sued them? They denied a legitimate claim today without even knowing the details, and after a complaint they asked for pics from STS and denied it again. I have two front tires with metal sticking out of both of them, and they are talking about tread wear! Legally maybe they might have a leg to stand on, but morally and ethically they are bankrupt. How can they be allowed to be in business scamming a trusting public to pay them every month, month after month. I am filing complaints everywhere, they should be stopped.

When I bought out the 2 nissans I was leasing (one for me and one for the wife) I purchased the extended warranty through Nissan. My car a 2010 maxima has just about 50K miles. My wife's Rougue has over 67K. I get the oil changed in both regularly. I start hearing a ticking noise not too long ago, in the maxima. I bring it to my guy. He takes a look, calls Extended warranty, adjuster comes. Tells them tighten the adjuster on the timing chain and clean the oil out of the timing chain. This gets done.

Answered the phone and needed information on the type of warranty and the cost. Spoke to three people in less than 5 mins. Last "Finance Manager" explained the cost and terms to me and when I asked if I could call back he said that this was a one time deal. So I said that I thought they had called me before and I'm not sure what happened. He just started yelling at me telling me that they had never called me before, and I'm "bringing this on myself" and lots more. I have no idea what warranted this behavior. Eventually I just hung up. This is an UNPROFESSIONAL organization that smells of SCAM artists. I tried calling the number back to ask that I be removed from their call list and as predicted I was unable to get anyone. The call just hung up on me. Scary... I hope that they are investigated and this horrible person that yelled at me for no reason today is put out of business.

This is not even a company. They are a joke. The supervisor/manager yelled at me and all I was doing was asking him a question. I request that the Consumer Affairs Division commence an investigation into this company immediately.

By far the worst, rudest, most unprofessional company I have dealt with. I own a 2012 Fiat 500 Sport and bought an extended warranty through this company when I bought the car. The front passenger side ball joint broke, leaving the car inoperable. I had the car towed to an authorized dealer for service. The service center immediately faxed a report detailing the repairs, including written information from the manufacturer detailing why each part was necessary. Despite several calls from myself and the service center, they took almost a week to come look at the car. The individual who looked at the car then didn't bother contacting me or the service center and a couple more days passed, so I called the company.

I own a 2007 Chevy Equinox. I took it into the shop and was told the master cylinder, power booster, and front two wheel bearing hubs needed to be replace. My luck was that all the parts were covered under my warranty. After looking at the reviews I was prepared for an uphill fight to get my work completed. To my surprise it went smoother than expected. The dealer Autonation submitted all the proper paperwork for me. Made time for the inspector to look at the repairs needed. The inspector was fairly quick in looking at the vehicle, and submitting the information for review. First Extended Service quickly approved the repair with only the cost of wheel hubs as a sticking point.

I must say this company is one of the worst, shadiest, and companies I have ever dealt with. I would not ever consider applying for a warranty with this company again because they really aren't even a warranty company. This warranty was purchased with my vehicle by the dealer. First Extended only authorizes the claim. The dealer underwrites the contract and decides whether to pay for the repairs. First Extended will literally just deny your claim, and refuse to pay for anything. I thought Portland BMW would have a reputable extended warranty company but I was wrong. Don't get ripped off by this company and don't purchase this warranty plan from the dealer. VERY BAD COMPANY.

By far one of the worst, shadiest, and disrespectable companies I have ever dealt with. Don't even consider applying for a warranty here, because they really aren't even a warranty company. This "warranty" was purchased with my vehicle by the dealer. First Extended only authorizes the claim. The dealer underwrites the contract and decides whether to pay for the repairs. First Extended will literally make you jump through 6 hoops to try and deny your claim, and then it's still up to the dealer to pay for it! How is that a warranty?

This is a follow up to my Blaise Alexander/First Extended Warranty issue. The authorization for repairs took four days, the car was at the dealer for eight days. Fortunately, I had access to a vehicle to go back and forth to work. Repairs were paid for by First Extended with the exception of a hundred dollar deductible which I was aware of. In the end, the warranty company paid for seven hundred fifty dollars in repairs, Blaise Alexander threw in a free oil change and did not charge me for a duplicate diagnosis charge. I must retract my previous statement regarding First Extended but they did take too long to authorize payment. Kudos to First Extended for standing by their agreement. Kudos to Blaise Alexander for repairs. Thanks to both companies.

Recent broken water pump (covered on the insurance policy) on a Sprinter Roadtrek Motorhome. The broken pump also broke a fan belt, and the entire repair required 4 1/2 hrs to repair. The warranty DOES NOT COVER any item broken as a result of the covered part--which is inappropriate. ALSO, the warranty does not cover our three day's hotel expense since the repair hours was less than 8. Both these limitations on the warranty are too restrictive.

BROUGHT my 2010 GMC Canyon to dealer for repair rack & pinion, steering, & hose leaking. Dealer called warranty company informing them what needed to be replaced. They would not use dealer parts. They would ship aftermarket parts to dealer, but they also refused to pay for hose, or realigning truck after replacing steering. They also refused to pay for all labor that was quoted. I paid good money for insurance & have been jerked around every time I needed to use it. This time it is costing me over $400.00. This company needs to be investigated. It seems like they rip off everyone that purchases insurance. They wanted me to use a used part one other time repairs were needed.

We spent $2,000 for an extended warranty from this company. After 4 weeks of it being in the shop without them coming out to look at the blown engine, they finally came out. The truck was towed in to the dealership and they notified the company of what happened. After numerous calls and attempts to get a hold of the company, they said they would send someone out within the next couple of days. 3 weeks later and after several rounds of phone calls, they finally got someone out to look at it. The warranty we purchased was supposed to cover everything.

I spent over $3,000 on their top of the line plan, the high tech plan, and when I had an issue with my truck, which I've only had 3 months, they cited my loopholes and b.s. about why they don't cover that particular part, and I was forced to foot the bill. This warranty is worthless unless your engine dies or transmission fails. Save your money or find a better company.

Customer service is very poor and contacting a person is difficult to resolve issues. Supervisors do not keep word and call you back, as promised. Poor payment policies to servicing dealers causing additional problems. Buy Good Sam's and save headaches.

Had a vehicle that I purchased stop running. I took it to the nearest garage who told me the engine was shot and it looked like a timing belt. They called First Extended people with a diagnosis and told them they would be able to complete the repair. Two days later with no response, they called back to seek approval to work on the car. They were told the car had to be sent to the dealer it was purchased. So, the car was sent there was a copy of the diagnosis. Service Manager from dealership verifies that engine is shot due to non-lubricated reasons, so the warranty for the car should kick in.

I have a high tech warranty on a 2006 Jeep Liberty that needed a part to be replaced in the back driver's side window. The repair facility said that I needed a "regulator" and replaced the part needed. First Extended will not cover the part because they say, in the contract they cover "motors" for the window. The repair facility said that to buy a "motor" you purchase an assembly called a "regulator" which includes a motor or vise versa. If they had bought a motor, a regulator would have come with it. How ridiculous, and what a way to rip someone off by refusing to agree that a "motor assembly" and a "regulator assembly" are the same thing! Bye First Extended after purchasing two warranties from you, and was about ready to purchase another!