Assurant Vehicle Service Contracts Reviews

I recently tried to submit a claim for a sensor on my 2022 GMC Sierra. Before I authorized the dealership from completing the sensor work, I called and verified the sensor was covered under my package. Lisa (Assurant agent) confirmed on 11/3/25 and verified that yes, the sensor was covered. Today, Ignacio (another Assurant agent) was telling me that the information was incorrect and I was misguided, therefore I am responsible for any of the expenses to replace the sensor. He apologized for the incorrect information that was given to me and recommended that I write a review in hopes Assurant would take action to address the incorrect information.

I had my Ford Explorer in at the dealership for a warranty claim. Moon Twp Ford was able to get my vehicle in quickly and my extended warranty paid for both issues that I was having. I am very pleased, it was easy and efficient to get everything fixed! With the costs of parts so high, I am thankful to have a warranty so I have peace of mind!

My tire was damaged while driving. I went to the dealership with the spare tire on and was informed about the tire and rim plan that I had. The correct tire was in stock and installed on the vehicle as I waited. Everything went well in my opinion. Thank You.

Assurant mentioned that Camping World can provide the breakdown—they said they don’t have that information themselves. Honestly, this is a bit bewildering, and I’m starting to feel like I’m getting the runaround. Could you please help clarify or point me to the right contact who can provide the refund details? Thanks so much,

When I bought my 2015 Mini Cooper in early 2025, it had very low mileage (less than 40K) and was in excellent condition. However, a few months in, the car needed major work, making me very glad I'd purchased the contract. My only complaint is that the work took a VERY long time, with delays waiting for permissions for the shop (at the Mini dealership) to do the necessary repairs.

My experience regarding Assurant was satisfaction. My oil change was covered so no money out of pocket. Didn’t take the front desk long to verify my coverage and staff got to work as soon as they could. Not the best wait time but that’s probably on the dealership. Once staff was done with my oil change they brought my car back up with the tires rotated, front seat vacuumed, plastic around the seats and a tag for my service that day. Overall good experience, no complaints and limited worries.

Had my gear selector fail, causing various codes, and small issues. Went to the dealership, they diagnosed the problem...got ahold of Assurant and the repair was completed within the hour. It was nice not to be hassled about actually using their services. And I would definitely recommend their company. Thank you for standing behind your product.

Engine problems. There was a noise that was coming from the engine. And the engine sensor came on. The process took a while to fix however the mechanic took his time and for right now it is fixed. The extended warranty program was great and saved me money. I was happy I took the extended warranty

The rear wheels of my 2021 Silverado locked up and I had to have my vehicle towed to a Chevy dealer. The actuator for the emergency parking brake was faulty and applied the parking brake, causing the brake shoes to wear down to the metal. The warranty covered the actuator, but not the brake shoes. This is not the disc brake pads that stop the truck. The brake shoes for the emergency brake only hold the vehicle in place if they are applied. I feel that the only reason they wore down is due to the faulty actuator that was covered, so the brake shoes should also be included. The representative that I spoke to was rude and told me to have the shop call, but that I would not be reimbursed and in the middle of a question, she put me on hold and never came back on the line. I expected better from an extended warranty company that cost as much as this one did. I look forward to your reply.

The claim was made through my local dealership. The warranty company did not communicate anything to the dealership or myself. They only fixed part of the problem, stating that the motor was the only thing that needed replaced, even though the dealership advised them that the motor and the arms needed replaced. We went back and forth with the warranty company for a month and a half and the problem still wasn't fixed.

I submitted an invoice and receipt for a $884.32 reimbursement for a power regulator on the passenger window of my 2018 Kia Niro that I purchased three months earlier. It was needed so the window would raise. I received a reimbursement check of $447.15. I sent an email to the contact address listed (csauto@assurant.com) but never received any response on why I only received a little more than half of the reimbursement I had requested. I am still waiting for an explanation.

On a Friday, about 4:00 pm, my tire was punctured by a nail. I was close to my service center and I stopped in. The service manager called Assurant and was able to replace the tire by 5:10 pm, fully covered by Assurant. It was amazing that your company was able to receive a claim, turn it around so quickly - late on a Friday and get me back on the road. Thank you very much for your service and support.

Policy states that damage due to dry rot is excluded and I agree to that. My claim was denied mentioning any tire with dry rot is excluded even if damage is due to road hazard. Totally wrong interpretation. Customer service is not understanding the real issue.

9/22/2025 near midnight: Hit a curb and got two flat tires on passenger side. Having never used this new coverage, had to search through paperwork to find out how to get roadside assistance. Found a phone number, called, got an automated system. Hung up, called back. Got a person, Lawrence. Explained circumstances and that I have this coverage but don't know how to use it. He took some information and said towing is necessary because it's two tires. He asked where I wanted it towed to. Requested that he suggest a place. He did, Pep Boy on Elvis Presley Blvd. - 4 miles from my home. I said Okay. He arranged the tow and provided me all necessary info.

My small chip turned into an 8" crack overnight. I took my car to the local Subaru dealer who replaced the windshield and recalibrated my eyesight detection system. My policy covered the work completely. The dealer worked directly with the service contract holder seamlessly. My investment in the contract was worth the money spent.

I filed a claim on 9/9 for tire pressure sensor faults in my Ford Explorer. I paid my deductible upon pick up. On 9/22 the exact same code came up on my dash for tire pressure sensor faults. I called the dealership to report that my car is having the exact issue that I just paid for have fixed. I was told by the service department that since it was the same issue that I wouldn’t have to pay again and set up another appointment for 9/26. When I arrived to pick up I was told my vehicle had not been touched because Assurant told them they would charge me my deductible AGAIN for the EXACT SAME ISSUE that was fixed DAYS PRIOR. I refused.

A month ago my engine blew up on the freeway. They replaced it with a brand new one without too much of a hassle ($12,000). The other day I tried to turn on the heater and only cold air came out. They approved that repair the same day ($800.00). The best company I've ever dealt with.

Michael ** is a Godsend., He ALWAYS makes my scheduling my appointments so easy, and He is so patient with me and explains everything. He is Amazing! I trust him and appreciate him to take care of my car. I Love the Valet program as it makes it so easy to schedule and not have to miss any work.

Overall, a good experience. I am glad I purchased an extended warranty for my vehicles. Approval took a few days. I haven’t been reimbursed for my rental car yet though. Went faster than my last experience. Can someone please contact me regarding my rental car reimbursement? Seems like I got it faster for my last claim.

I had an oil leak and an antifreeze leak. I took my truck into Baxter Ford, Omaha for the fixes. My Ford service rep dealt with Assurant to get these repairs covered. I had no direct contact with Assurant. Assurant came through and covered all of the repairs and I only had to pay the deductible.

Vehicle towed in and determined to have a catastrophic engine failure. Engine was ordered and was delivered wrong, next engine was delivered and installed and wound up to be faulty as well, so now I will be on the 4th engine that has been in the vehicle since I purchased it used 2 years ago.

Assurant was very slow to respond. It took days and days to get the claim even looked at. Assurant didn't cover costs associated with work that Assurant requested to prove failure. All of this cost me lots of money and time. Failure was proven and Assurant did not approve the claim, and requested additional work, and then charged me for it. Very unprofessional.

Assurant sent a used transmission that wasn't working properly for my 2018 Nissan Armada.. I've only had the transmission for 9 days now and my contract went up 3 days after the transmission was replaced. I was told there is a 12/12 warranty on the item at first by their customer service by two different people. Once I got to the warranty people; they stated the warranty ended when the contract was over. I've had more issues with this transmission than the one I needed replaced they won't do anything about it. How can they place a bad transmission in a vehicle and not be responsible for it 3 days later?

Took too long to be approved. Waited like a week, if there is another claim I wish is resolved sooner, but in general I am very satisfied and I would buy this p program for my other 2 cars, but they are older and more miles and the program is more expensive, but still thinking to buy it.

The transmission would stop and not go into reverse and the engine light would come on. The adjuster initially said they cannot cover unless the engine light stays on all the time. The Porsche technician said the light goes on and off and this is a common issue for this model, but Assurant did not listen to Porsche tech. I call and hired an attorney and they decided to honor the warranty. Very bad experience all around.

Gave me a BS story about order a specific tire for me but never called me back nor returned any of my calls, been too busy to go sit in there for 3 hours, hopefully I receive a call after this post, thanks. I don’t know if the claim is still active but I have not received service.

The time it took to get approval, the time to get the repair done, and the overall cost to me, were all fantastic. I didn’t have to spend hours or days waiting for approval for my replacement part and service. I am grateful for the Assurant warranty. It has been a lifesaver for us. Wishing they offered an additional extended warranty beyond the extended warranty!

I appreciate the battery replacement as part of my warranty. I am thankful that my rep at the dealership had the patience to be on the phone for nearly an hour to get this covered. I think this is too long for the process to take. Please make the claim process and then payment quicker as the delay meant longer that I was without my car.

I am so happy that your coverage exists. Every time I have needed a repair your services have saved me and my vehicle. I chose the top tier coverage cause it covers so much. I have never need to pay out of pocket except deductible. Thank you some much Assurant.

Had to have my car jumped right before the holiday weekend, took it in for what I thought was a battery and was told I needed an alternator. We attempted to contact the warranty company for approval, however couldn't reach anyone. I had to have my car so had no choice but to get the new alternator. Attempted to file the claim as soon as business opened today and was told they won't pay because I didn't get prior approval. I would have if anyone was available. This is a crock of you know what.

Thank you for your help. The experience was good. When I called to inquire and had set up pick up. I was concerned as I only had my bike a month then having to send it to the shop. All work was done within a month. Then I was able to pick up my bike.

Was satisfied overall, only wish when purchasing the warranty that the salesman would have mentioned that there was limit on amount labor per hour that are covered. Purchasing bumper to bumper warranty with "max out of pocket" deducible of $100. Only to find out that warranty only covers $115 per hour for labor and in order to have a certified dealer to perform the work, it is hard to find anyone for less than $225 and hour. So, warranty in reality only covered little over 50% of the cost of repair. I'm grateful I had the warranty, but others may be caught off guard and be put in a bad situation. Ask that the company try to be more up front when selling a warranty, advising of the limitation of the policy. My total repair ~$2700 my out of pocket was ~$1200.

I went to the dealership to get an oil change and an inspection on my peeling paint for my car's extended paint warranty. The dealership charged me around $200 for an oil change and when I picked up my car my check engine light was on. They quoted me for the engine light repair. I told them I had extended warranty, I think they were surprised I had a warranty on an 8 year old car. The check engine light issue was repaired at the next visit. I am still waiting to hear about my peeling paint, the initial reason I brought my car to them over 2 months ago.

It took over 5 days to get a decision. In the meantime time I was bleeding money with a car rental and having to extend our stay. And when the decision finally came, then they decide to only pay a portion of the claim. Leaving me with over $2,000 to pay. Even with proof that the error occurred when the truck was repaired under warranty through an authorized. Chevy dealership.

Assurant coverage provided directly from Dealer, will never use again. The warranty coverage expired within 156 miles of their 'coverage' limit and within the time period 'coverage limit'. They refused to honor policy or cover a claim for a powertrain issue on 2013 Jaguar XF.

My initial call to your company was to confirm my extended warranty. The representative I spoke with verified that I was covered. I then specifically inquired whether a particular part was included under the warranty. Despite my repeated questioning, she stated it was not, even apologizing while reiterating its exclusion. Based on this incorrect information, I proceeded to pay for the repair out-of-pocket, necessitating that I borrow money from several family members. My subsequent discovery that the part was indeed covered by the warranty was not only frustrating but deeply mortifying. This misguidance caused significant financial burden and immense personal embarrassment. This incident underscores a critical need for your customer support team to receive comprehensive and accurate training to prevent similar costly errors and ensure customers receive reliable information.

I have a current claim under review and have had it for 7 days now. Sunroof on a 21 Ram 1500, platinum plan and the sunroof was sticking upon closing. Took to the dealership and they began repair Assurant has been very difficult for both dealership and me to reach someone to help. Customer service hung up on me or rather pretended to not hear me twice. The adjuster that the dealership was working with had previously worked with Dodge as a mechanic for 17 years and agreed with the dealership that the roof needed replacement. Assurant decided not to listen to their employee and is going to send another adjuster. Along the way at each stage the dealer service rep has felt like Assurant was looking for a reason to deny the claim. They would ask questions, then more and more pictures and this has gone on for a week. The service rep has spent about 12 hours back and forth with Assurant and still no coverage decision.

My experience with Assurant was excellent. I only had to call once to get an update, the car was repaired quickly, and Assurant Auto Warranty paid the dealer directly. I would definitely recommend Assurant to my friends and family — it truly saved me money. I’ve had other warranty companies in the past, but Assurant has them beat by far.

Updated on 8/27/2025: I had previously posted a review regarding the length of time and run around I felt like I was getting from the extended warranty company (First Extended Service Warranty Company) for the claim that was submitted around July 17th. Just a brief recap, my 2019 Hyundai Elantra started making a rattling noise that was coming from the engine while I was on vacation in Illinois. A claim was opened around July 18th and the vehicle towed to a local repair shop. Based on the diagnostic results, the vehicle would require a new engine. The estimate was submitted to the warranty company, and it was denied a total of 4 times. During this time, the car lot that I purchased my vehicle from AND sold me the extended warranty Mike Carlson Motor Company in Haltom City, Texas was FULLY AWARE of the vehicle issue and kept calling about my payment which WAS NOT 30 days past due.

Very unresponsive. I have been waiting for over a week since the claim was filed. Every 2 days they want more pictures than they asked for initially. I paid $2700 for this extended warranty that they are trying to weasel out of honoring. I am considering hiring an attorney after the response I got from their claims department. The dealership has complied with every request. The claims department told me they were on hold for too long with the dealership so the claim was put on hold

We purchased an Assurant warranty on our 2019 Jeep Cherokee. We had to use it for the first time this past week. While driving, the vehicle shut off completely. When starting it back up, the low oil pressure light came on. I checked the oil and it was almost bone dry, even though it had been changed just 4 months previously. I took it to the Chrysler dealership and they diagnosed it as having a bad valve cover gasket, and the oil had been leaking and burning off the side of the block.

Filing a claim regarding my torque converter repair was quick and easy. Customer service was very helpful and courteous. I had filed another claim a year ago and again your customer service was very helpful with that filing as well. I can't say enough about this company. I wish there was another extended warranty to buy when this warranty ends. Thank you for being there when I need you.

My AC went out on my Jeep and the dealership contacted Assurant who came out and inspected and approved the repair and now instead of driving around in the 98 degree heat, I am enjoying my car as it blows cool air, or better yet cold air. This is my second time using them for my Auto needs and both times they have taken care of my situation. I would definitely recommend them.

I have a 2014 Range Rover that had a coolant issue. We took it to a mechanic to get it repaired and the parts should have been covered under the extended warranty as they were covered parts. Upon getting the parts replaced, the coolant damage scored the cylinder walls on two of the cylinders. Now it needs a new engine on top of the coolant parts that needed to be repaired. The whole claim was denied and they are not willing to cover any of the repair. They are always quick to sell you these warranties at the dealership and tell you how good they are. Which ends up you can't even use them. Currently getting an attorney involved in the process. Buyer beware it is a huge scam.

My experiences with Assurant has been nothing less than perfect. They handled my situation with really no hassles. All the work that was done to my vehicle was done in a timely manner. They was very responsive when I had questions and answered all the questions I had. Thank you.

Assurant did not agree to fix our AC without sending an inspector. The car has been at the repair shop for 4 days waiting for an inspector. I have called 6 times trying to resolve this. The repair shop has called and emailed asking for an inspector. Neither of us have been able to get an inspection done in order to get on with repairs. I finally asked for a supervisor and was told there is not one available. It’s time to make a complaint with BBB and Attorney General.

The claim would only cover an after market part. The after market part has failed twice and been replaced twice. It has recently failed again. I was told that I would need an OEM part that is not covered by the warranty. Also, when the repair was being done, there was additional damage done by the repair tech. Since the damage was considered a separate claim, I had to pay the copay again. Now I have to pay for an OEM part and the labor anyway. What was the point of filing a claim?

While driving screen freezing in backup camera mode. Unable to update SYNC. Sunrise Ford verified the issues and contacted warranty and they handled it in a very timely matter. We were very happy especially that it fell right before the 4th of July holiday and we were still able to get the car back before.

We traded this vehicle to the dealership on 6/21/2025- we did not process a claim. Vehicle had already been signed over to the dealership as a trade. You may want to investigate as we did have the warranty- however the vehicle had already been traded in. The dealership is one I will never deal with again- our current warranties will be handled thru a different dealership going forward.

I purchased a car for my spouse and fuel pump needed to be replaced. The shops not only took their time because it was a warranty claim I got her a rental and they refused to pay because the rental was not in my name. I open a claim and they close it with no communication. Communicating with them is a hassle and they find any way not to pay. They told me want to do and did everything but still will not pay the rental. Hours of wasted time and money. Then a sales person call trying to sell me on my other vehicle and told them it was a hassle and they don't pay and she told me they do and brought this up and she had no response.

I’ve have nothing but a terrible experience all the way around between CarMax and the MaxCare warranty. I wouldn’t recommend. Too many hidden details to avoid reimbursing you. I’ve been passed around and on hold for a while.

Bryant at Jim Shorkey was outstanding and I appreciated his patience in working to find all of the issues that needed resolved, which did amount to multiple dates of service. The coverage provided by Assurant is outstanding and I was thankful that the expense out of pocket was minimal for such a large claim.

I was told that these multiple visits were unrelated. I finally had to trade the vehicle in for another vehicle. I had to bring the vehicle at least 3 times and I kept having more/different issues. I had the vehicle for 7 years prior to this and really never had an issue with it. The most frustrating part was having to wait for approval before work could be done on the vehicle.

Check engine light was on and off since late April-2025. Intermittent, thus repair shops could not pull codes. Problem became acute in early June. Dealer identified issue. After first repair engine check light came back on. Dealer identified another problem with the exhaust cam VVT solenoid. Repair finally fixed the issue. Car is running well now.

Contacting customer support is difficult. Was transferred 5 times and the last just hung up. Also submitted a claim, which was denied because it was the "wrong" type. Followed the instructions given in my inquiry to customer support and submitted again. The second submission is still the same type as the first.

The experience was great. All pertinent information was taken in the beginning of the conversation; however, agent didn't request the invoice to be sent until I received a email was by company and a few days had passed. The invoice could have been sent same day to expedite payment. The first encounter of having a claim I was given the option of receiving payment directly to my bank account and this time it had to be sent by mail which took additional time. When clients have to wait for payment through mail it is a huge inconvenience!

These guys are the type of people that will find any way to not cover something. Bought a truck used wasted, my money on buying warranty with these guys. Four months down the line, barely drove the truck, not even done an oil change yet less than 4000 kms, transmission issues. These guys refuse to cover the repair. My suggestion save your money. What they apparently cover in the powertrain warranty, only help you at the end of a car's life, better off keep a few hundred bucks to cover any repairs yourself. The dealers btw gets a percentage from the sale, these guys and the dealer pretty much running a scam together ripping people off.

This company is HORRIBLE! Unresponsive claims department, lack of transparency, constant lies told about information received and communications with the maintenance shop, shady and conniving representatives. One minute they tell you they don't have information... the next minute (mind you same conversation) they've found it all. I will see them in court.

I had several positives and one big negative: I was allowed to file after the repair, I received a check promptly. I was very dismayed that you only covered half the repair, denying the labor to calibrate the radar camera. This was disappointing but I was grateful for the help that I got.

The claims resolution team reviewed my claim and overturned the initial denial and first appeal. Took a bit of stress and extra work, but I greatly appreciate the speed and responsiveness!

They keep throwing parts at my Tahoe but it doesn’t fix the issue. They keep trying to upsell me on things that are unrelated to the problem at hand. And I end up having to argue with them telling them why what they are suggesting has nothing to do with the problem.

They MESSED UP MY CAR!!! I had called to have my water pump replaced my wheel barrings replaced because my car sounded like an airplane and to check my spark plugs. They told me my wheel bearings were fine and so were my spark plugs. I went in to the Sun Prairie location for a water pump replacement and they messed up my timing and I kept getting the run around about updates on my car then to find out they had messed up my timing! NOT ONLY THAT they gave me a loaner car that started SMOKING from all of the vents and was STALLING all the time. I couldn’t even go over 40 miles an hour and they still had me drive it home in this condition just to bring it back when they had another loaner car available! It took me 8 weeks to get my car back! Then not even a few days later my check engine light came on!

The vehicle is back at the dealership as the issue has not been repaired. Second attempt at a repair. Needed the vehicle back but was unable to retrieve it as asked and now trying to find alternate transportation. Major inconvenience, work schedules prevent us from just leaving the vehicle to wait for parts to arrive and another repair attempt.

I was thrilled that the dealer I had my vehicle serviced was also where I purchased my vehicle because they reminded me of the extended warranty I purchased when I purchased my car. Otherwise, I’ve had no communication from Assurant that I even had the extended warranty. That is one issue. However, my dealer/service was able to contact them easily and use the extended warranty towards repairs. That part I’m grateful for.

Car was taken to Ford Dealership that sold me the Extended Warranty policy. Top of the line warranty policy had been purchased from dealership for vehicle with only 55K + miles. Entire front end of car was shaking sitting at red lights, in reverse and when turning to either direction. Diagnosed with broken motor mounts by technician. Attempted to pick up vehicle after 5 days at dealership with completion of work, but car was no different upon starting engine. Front end once again shaking. Did not leave dealership parking spot. Technician able to show me melted motor mount that was replaced and explained they had asked for motor mounts x 2 to be replaced with extended warranty, but were denied by warranty to do so. Car has 66K miles on odometer.

We had a stellar experience with the above-referenced repair. The problem was diagnosed and fixed in a timely manner over the course of two appointments. The team at Billion Auto Group has always been and continue to be incredible professions and wonderful, thoughtful human beings. Gallatin Valley is lucky to have them.

Had a Warranty on wheels and tires. Don't recommend them for any services. I had a pretty easy experience filing a claim, however… The claims adjuster was very nice and professional. That part was fantastic. I was assigned authorization number and told to submit pictures and receipts of sale (wheels repair and rental) to a specific email when my repairs were finalized. I did everything. My next move was to call and make sure they had everything they needed to issue a check quickly. Problems: they never gave me heads up that all final invoices MUST have a signature, that was a quick fix, I just sent a follow-up email. They have an allowance, my repairs were not 100% covered, but covered most of it.

Jonathan at Nissan of Westbury was very helpful explaining what could be wrong with my car. It needed to be updated since the car is 8 years old. I also needed routine work done on it and it was done the same day. I am satisfied with how my service was handled. Wonderful job repairing and troubleshooting my vehicle. It was wonderful to find out that the resistance I was feeling while driving at high speeds was nothing. Assurant took care of filing my claim and paying for some of the work. I find it’s worth having that extra warranty when you need it. Thank you, Assurant.

We were traveling back to Ca from Nevada. Our car broke down in Carson city. The first service writer we encountered we will she was very unwilling to help us because we didn't have appointment. The second Service writer step up, went above and beyond and was able to get us in and find the problem and get us back on the road within 2 or 3 hours.

I would buy this warranty or refer anyone to Assurant any day. My experience has been amazing! BMW, specifically Jacob has been fantastic. He’s done everything he can to make sure I get the service I would expect or hope for from BMW. I felt like getting a warranty was scary because I’ve heard horror stories but this one has been legit! Thank you so much. I will definitely buy it again, at a fair price, when I buy another vehicle.

Replaced door harness on my 2019 Jeep Unlimited Rubicon because the power mirrors weren’t working when we bought it. Now they work amazing. Thank you to all that helped with getting my Jeep back on the road and on the trails!! And just in time for this beautiful weather we have here in Montana. Thanks again Butte Auto and my warranty to cover everything.

My complete claim from start to finish was satisfying. The customer care service people at Simi Valley Chevrolet were extremely pleasant to deal with. Unfortunately at Rydell Chevrolet in Northridge, they are so rude. They’re not understanding of customer care service people and I will never go to Rydell again, Simi Valley is 10 of 10 and your insurance people are superb. Excellent in my book.

If I could give 0 stars to Assurant Extended Warranty, I would. I purchased a 2019 Honda Accord from them with the extended warranty known and Maxcare. What I didn't know this is a 3rd party warranty through Assurant Car Warranty. The was towed to Honda and I contacted Maxcare, I filed a claim with Assurant through Maxcare and I was told they are denying the claim to fix the engine. Escalated to an analyst with Maxcare only for her to tell me that they have to go with what the Inspector at Assurant Warranty said and not allow the car to be fixed. So I'm out of a new car, with a car note. This car was purchased for my son to get him through college. We only had the car for 1.5 years and now he has nothing. CarMax and Assurant Warranty should be ashamed of the false claims in repairs.

My transmission needed to be replaced, and the service department informed me that the oil cooler assembly would not be covered by the warranty. However, they also told me that it absolutely needed to be replaced so that tiny shards of metal that probably were in the current system would not be circulated through the brand new transmission that would be put on my truck. That made total sense to me. If I left the old assembly there, I would likely be bringing my truck RIGHT BACK in for another faulty transmission.

It took 9 business days from April 22 to May 2 to get approval before repairs could made. It took repeated phone calls to the Mazda dealership to get an idea when I would know there was approval. I thought a decision would have been made sooner. I am thankful we had the purchased the extended coverage.

I took my Alfa Romeo in to the dealer with a dead battery and a control module that was not working properly. Though it took a few days for the dealer and Assurant to work through the claim details and get it approved, the claim was approved, the repairs were made, and my car was back on the road in relatively short order. Overall it was a seamless process for me and I would recommend this warranty to a friend.

Realizing that my car was showing symptoms of needing service and repairs made me worry about the possible cost to do the repairs for my new car but thanks my warranty coverage I was able to be helped and taken care of at the Simpson Chevrolet dealer. Now I know that my car is covered for at least about 100,000 miles so I can ease the worry for certain service and repairs.

The radio control module in my Mustang Mach-E was replaced due to connection issues with Apple CarPlay. My Ford Advisor, Reno, was able to schedule my service call and ordered the radio control module from Ford, which only took about 3-4 days. When I arrived for my appointment, I was given the repair time required to replace the radio control module. Due to the work required to complete the job, I was also given a loaner vehicle from Star Ford Lincoln, and was given a ride to Enterprise, where my rental paperwork was ready, and I was able to drive-off with the rental vehicle within 20 mins. of my arrival. I give Reno, my Advisor at Star Ford Lincoln 5-Stars for excellent customer service.

Heading to NH for a college graduation and noticed that our USB port was not working, so obviously, neither was our GPS. Our local Ford dealership took care of the matter in plenty of time for us to leave on our trip. Only had to pay my deductible, which was a relief!

I appreciate the quick response to the claim, no fuss and all repairs completed in a timely manner. The experience at the repair facility explained the issues and how the repair would be completed in detail. I will continue using the warranty claim service as and when needed.

It would be 0 stars, the air needs fix and it is a electric part and you won't pay to fix it! Very disappointed in this warranty. Paying all the money and not getting the work done. Second time. Shorkey even said it should be covered that it is electric! It sat in shop 2 days to get told no. I'm very disappointed.

I have a warranty with Assurant that covers partial rental reimbursement -- up to like $35/day and up to 5 days. First of all, a rental car is over $100/day. I may as well not even have help from them. Second, my warranty was processed through their sibling company (Portfolio Co) and since the maintenance fell under a different warranty, Assurant denied my rental car claim. They didn't even have to pay for or cover any of the maintenance and they denied my request for rental car because they "hadn't received a claim yet". To make matters worse, everyone in this entire chain passed me via phone to the next person until I was right back where I started. They don't want to help. They want to hold on to their money and make it so inconvenient with as much red tape as possible, to the point where I just give up. Avoid this company at all costs. I am so frustrated and disappointed by the lack of service.

I had an ongoing electrical issue with my GMC Sierra. I’m glad I had your warranty to resolve problem. There was a slight delay when my service tech called for approval but was solved in a reasonable amount of time. Hopefully issues are solved. It was a difficult problem to diagnose and glad I purchased the extended warrant when purchasing truck. There are so many sensors and and accessories in new vehicles not having a warranty is no longer an option.

Ac was no longer cold. There are multiple issues and being able to use the warranty saved me over $1000 in repairs! I was very pleased with the service and the warranty. I didn't have that much available in money so saving me money at this time was appreciated. The auto shop was also impressed with the warranty service, as it wasn't a headache to work with.

Warranty said they won't pay for a rebuilt one OR A NEW ONE. THE ONLY THING THEY'RE WILLING TO DO IS GIVE ME A USED ONE FROM THE JUNKYARD WITH 46,000 Miles on it and a 1 year Warranty.

I had a hard time figuring out who to call at first, which was mostly the fault of the dealership where I purchased the warranty. However, once I finally got the right number and spoke with a representative, I had an amazing experience. A gentleman named Omar helped me, and he was incredibly kind and patient as I explained the issue I was having. Initially, they were trying to make me tow the car to a different dealership to have it repaired under the warranty. Omar stayed on the line with me as I called the dealership, spoke directly with the service advisor on my behalf, and negotiated for my car to be repaired there—and still be covered under the warranty. He even offered to help arrange a loaner vehicle without me even asking. He truly went above and beyond! I got disconnected from him at the end, but I hope this message reaches him so he knows how grateful I am for his help.

The dealer handled everything for me. It was very easy to for me to get this scheduled and done. The dealer was able to confirm the work was covered under warranty in just a day and the work was done within a week. I was very satisfied with the work completed and the easy process.

Ac conditioner went out, so I took it back to my dealer Toyota of Frankfort and they tested it and said I had a bad evaporator coil. So they returned my truck to me and said they would turn it in on my extended warranty. I checked with them 2 days later and they said Assurant had recieved their claim and approved it and I paid my deductible and truck was repaired. Very quick service from Assurant and very happy with them.

Don't waste your money on Assurant! The plan covers almost nothing. Powertrain only includes the components internally in the engine. Nothing else! The items that are covered, are only covered up to what they deem to be the value. 4k of engine work needed, 1600 covered. At least I got my premium back. Plus side, service was quick.

Wasn't able to get a 2nd opinion from another mechanic because I have to bring it to the dealer. They said it was fixed and is still making noise. Called up and the rep on the phone wouldn't even let me explain she just kept saying you have to bring it to the dealer that's on my contract. Which means I'm out of luck because they don't want the hassle to fix the transfer case issue. No one that I called seems to know how I can get a 2nd opinion from an actual transmission shop or any other shop for that matter.

How to scheduled repair which was completely covered under the warranty. The process went well, however, several weeks after already having the warranty work completed, I received a call to schedule me for the work again. Within minutes of that call got another phone call to have a rear end repair completed. Had to explain to the young man who unfortunately was the same one who called me twice that my repair work was done weeks ago. Apparently nothing was in their system that the work was completed. And I have no idea whose rear-end we were discussing needed work but it was not my vehicle and the individual didn't realize he had just hung up the phone with me.

I purchased road hazard for my tires and wheels. I got a large screw in the tire and it needed to be replaced. I ended up having to pay $127 out of my pocket that should’ve been covered under warranty. Very disappointing! I had a previous incident with a tire and it was fully paid for, but this one wasn’t.

Covered an expensive oil pump replacement, drive shaft, and even paid for oil change when work was complete. I bought this extended warranty despite its expense, because my Alfa dealer told me it was the best in the business. It has more than paid for itself, and I'm grateful my claim was settled quickly and effectively!

Went in to the service dept to check the coolant light that had been blinking. Found a hole in my radiator. Within a few days the radiator had been replaced and the insurance company had already sent payment. The experience was flawless. I would definitely recommend Assurant to my friends and family upon purchasing their vehicles.

The timeline was spot on, the rental car service helps so much, it was the best new car experience we have ever had. Stayed true to the word and we never had to fight for what we paid for. The technicians and staff were very knowledgeable. The vehicle is running the best it has ever ran and the timeline to get our vehicle back was in record time.

It's amazing that one you buy a after market warranty they want to put you through obstacles. I bought this warranty and now want to cancel and look for another. Water pump blew and they didn't cover all associated cost!! I warn anyone. DON'T BUY THIS, find another company. Do your research and be patient when looking.

Don't waste your money on this warranty company. There has to be a better one out there. I'm so frustrated with these people I'm going to cancel and take whatever refund I have coming back. I'm sure they would always find a reason to decline a claim. Do your homework.

This is a great company to have on your side. Great customer service was easy to get in contact with. Scheduling the appointment was a breeze. The turn around time I had with repair was amazing. The great care of my vehicle by the dealership Wes top notch. Highly recommend!!

It was easy to start the claim process. I received a response very quickly for approval for repairs. The parts were ordered and received by the dealer in a reasonable time. I was kept informed of the status of repairs regularly. The repairs completed quickly and I am very satisfied with the process overall.

Very happy with the service and benefits of the plan. I highly recommend this company for warranty services. I have never had to contact the company as they have handled everything each time I’ve used the warranty. They work directly with the garage. Compared other plans and this is the best coverage for the price. Low deductible and coverage for five years.

Beware of Assurant Extended Warranty through goodsam sub company of camping world. They try to scam you on the claims by playing dumb on the knowledge of motor use rv's and try not to believe in the reasoning to call a mobile mechanic, because you can not take the rv to a shop, when jacks are down or slides are open, not even by towing it, since it can not be two on that situation. The rv is on my wife name, evelyn ** and I had it to pay cash or credit card, so the mechanic can diagnose the problem, before parts can be order and rv can be fix.

We have had a terrible experience with the extended warranty company and Perry Ford. We still don't have our vehicle back since November 26th 24! We were told it's our transmission and it's still not done! They have put three different ones in it and the issue we had before is still there but even worse. We paid out over 1900 on a rental car and the extended warranty said, "Sorry we are only covering five days." So between the rental and repairs that the extended warranty didn't cover were out 4 grand! We are not happy about this at all! So dissatisfied!

My dealership contacted the warranty company during my visit. We received the coverage reply within 24 hours and it was favorable. Super happy that the warranty was effective. The dealership was able to complete my repairs.

My 2018 Tacoma is in the third appeal for denial of a repair that can be proven by whiteness and time stamp and still they refuse to replace the engine. Only driven 65,000 miles and 40,000 of that by me. 50,000 dollar truck driven 40,000 miles. Proof of oil maintenance, proof of when car broke down and appeals. This claim needs to be resolved. Will seek legal action if the claim isn’t approved. When a customer has done nothing wrong and can has proof of car being broken down while driving.

Seat belt sensor on passenger side stays on with warning sound without passenger riding. Spitzer replaced circuit board and now works fine. The service and letting me know that the warranty will cover the cost and I had to pay nothing. The service was excellent and I was happy that I purchased the warranty when I bought the car.

I was very unpleased with my experience. Due to the inaccuracy of the issue that I had to keep addressing with the dealership and financially responsible for paying the extended warranty upon purchasing the vehicle, I don’t believe your warranty should limit the days one would need a car rental. Car rental should be honored based on how long the dealership must keep my vehicle. I don’t determine the timeframe. Why am I paying for an extended warranty if I am still going to pay additional fees for a car rental or not have a vehicle at all because I’m limited days for a rental nor do I have my car back.

The amount of time it took to get the authorization for Red McCombs Ford to work on my truck was absolutely ridiculous. A job that should have taken 1 day took 15 days, 13 days for just the approval. This had to be one of the worst auto repair experiences I have ever had. When purchasing an extended warranty, why would you not be able to take the vehicle to the #1 Ford dealer in the area?

Highly recommend not purchasing this extending warranty. Had issues a few years ago with my car. The dealership I bought it from had me send it to Dodge. They overcharged, wouldn't cover the rates and had to come out of pocket. Here we are again. Car issues. My car has been in the shop almost a full month. Assurant refuses to pay for my claim or have it fixed as it needs to go back to where we bought it from. We have argued with them it no longer exist. It has closed and they still said our car needs to go there. How do you take a car back to where it's no longer open. Thomas in customer was completely horrible to my husband. We paid so much money for this warranty and both times we needed it was a complete runaround. Still do not have my car back. Very disappointing. Looks like you take it the the BBB at the point and file a complaint. How can you not fix someone car that paid for this warranty? Unreal.

Literally. The best warranty company I have ever experienced. Could not be more satisfied. Response time is beyond fast. Just overall fantastic experience. Very good company. I highly recommend this company to anyone looking to get a warranty with there vehicle. It was fixed right the first time and in a timely manner.

I am so happy I purchased the Assurant coverage. You have helped ease my mind with the extensive issues I am having with my Jeep. The ease of the claim process was very simple especially with Jim ** Service Advisor - Syndey handling it all for me. I did not need to do anything other than submit for my rental reimbursement.

Was not completely satisfied with the results from multiple visits to repair the same issue. Dealership requires I relinquish my vehicle multiple days at a time without the option of a loaner vehicle. Issue is still apparent, given excuses over firmware and when returning that it has been mechanical, damaged cables. Have completely lost faith in dealership service department.

The claim process went well. I did not have any issues with Murdock Hyundai processing the claim. I am very satisfied with the process and what is covered under the warranty. I would definitely recommend anyone purchasing a new Hyundai to purchase an extended warranty if they plan on keeping their vehicle after it's paid off. A 10 year warranty is valuable especially if you don't put a lot of miles on your car. It was well worth it. It's saved me almost as much as what we paid for it and we still have 3 years left on the warranty.

My local Dealership, Roger Williams RAM, recommended this extended warranty. My 2020 Ram wouldn't accept more than a half gallon of fuel before clicking off. It would take 10 minutes for around 15 gallons of a 30 gallon tank. Took it to the dealership, it was a venting problem that needed to be resolved by switching the heat tank. They handled the claim and ordered the product, fixed and I was back in business. Way better than my experience with Car Shield. Thanks for great support.

Took my vehicle into the dealership because of a tapping noise. The dealership diagnosed it as defective lifters and reached out to the warranty company for approval. My claim was denied because I did not pay someone to change my oil. I did it myself and kept impeccable records. This warranty/insurance company denied my claim because I didn’t have receipts for my maintenance. The maintenance was done with mileage provided at the required intervals. The inside of the engine is impeccably clean, but they wouldn’t even take a look at the engine. They just denied the repairs, now it on me to repair it. I was told when purchasing this warranty that as long as I kept good records I was covered. That turned out to be a lie. I chuck up as insurance company doing insurance company things. Total Scam if you maintain your own vehicle!

Horrible. We got a premium coverage for a 2020 Honda Civic and 3 months after purchase experienced a car issue: the headlamp assembly was compromised by water coming in as a manufacturer defect. Assurance Response: "We don't cover this. We have a water clause for this car issue." The fact that there is a clause for this issue is proof of how foul this company is. The service rep. was insistent that they were informed of no such issues in this car model but that's bull crap because there is a clause designed to exclude this issue. Cost of fixing it without coverage : $807. Warranty: 2,500. Total $3,200 wasted. Avoid. Avoid.

Would never purchase again, as well as discourage anyone from purchasing a plan from this company! My daughter's hybrid car (purchased used and bought warranty from my bank who who financed the car) started to overheat when driven on the engine. Figure out what dealership to take it to in my area. I had to drive 30+ minutes to find an approved dealership to do the mechanical work. This was the end of January when I took the car in. We are currently mid March and all this company has done is give me the runaround! Ending the claim that was originally submitted, supposedly due to lack of communication from the dealership, although the dealership was looking for engines per this companies directives.

I took the Focus back less than 5 weeks after buying it for transmission "skipping/missing." They "fixed" the clutches (as I was told). Derek was very helpful, however, after the repair, I then had an oil leak which required two additional repairs. Also, the transmission is not "skipping" again, one month after the repairs.

Horrible. These people and Sames ford Corpus Christi are worst people to do business with. Save your money. They won’t honor it anyway. Them or Ryan ** from Sames they never hold their word or repair. They will lie to you the whole time.

Not sure why my stabilizers were not covered. This is the 2nd time or 3rd that this has happened. Otherwise I have liked working with the company providing the insurance. Ken Dos RV is so helpful and always have my unit back to me as soon as possible.

I am extremely disappointed in Assurant. I would not recommend purchasing any extended warranty from them. The mechanics have had my car for 13 days and still cannot work on it. They know what is wrong with it but are waiting for assurant to approve anything. They finally sent out an inspector 10 days after filing the claim. The mechanic had to contact them to find out what was going on after this because the inspector did not contact them with an approval or denial. Now assurant wants receipts for every single thing I have ever done to my car including all oil changes. Based on the reviews previously written on this site, I am worried they will deny my claim if I’m not able to find all oil change receipts. I am very disappointed with this company.

I do not made a claim. Ended up trading my car with a brand new model due to a very bad experience on the dealership's auto service. They kept the car with them for almost 5 weeks, the cost of the repair and damage keep on adding. The cost of the repair mentioned verbally changed dramatically the moment I asked to email to me the problem, the cost and the duration of the repair.

The repair that was done, was great. I have been waiting for approval for a repair since December. Because it is a repair for over $1000, I am told that it requires a second level approval and have been waiting for this since early December. It’s now March. I just want to have this repair finalized.

Easy to access company. Very easy to work with. Would recommend them to anybody. Company approved repair instantly. They responded very quickly to the dealer. Dealer said it was one of the best experiences they had with extended warranty company. I would like to thank them for a great experience and I would absolutely go forward with getting this extended warranty again from this particular company.

Because the dealership prices were different I was left with a bill and copay after I was told to take my car there. Also I was treated as if I didn't matter and figure it out so I had to do so with the dealer and borrow money to get my car which was 250 from what I was told. My insurance refuse to pay alignment that is required after replacement Installing. Had just paid 500 dollars in jan 2025 for back and front alignment. The amount left was around 750 to 800 evs helped much as they could bc they didn't like how the business was done which left me with 150 foralignment and 100 for copay it was one if the worst experiences I EVER experienced with a car or this company.

The camera was replaced and recalibrated and covered everything including labor fees. Very pleased with the coverage of the parts. Was checked by the service person if the parts were covered. We also checked if our other Rogue 2021 and it is. Thank you very much and very satisfied with the policies.

Within hours you got back to my garage and they could begin the work. Thank you! Also, had used the warranty prior and we were definitely relieved we had it. We are very glad we decided to get the warranty.

We were very glad we had extended the service agreement, as multiple sensors failed and cause a lot of damage. The extra coverage enabled us to get the car fixed without having to take out a loan to do it. It can now safely carry our grandchildren and children safely.

I had a lifter issue on my truck. The claim was denied because I had maintained my vehicle by changing the oil myself. Since I didn't save my receipts for the purchase of the oil the claim was denied. The contract did not specifically state I could not change my oil.

I have had several claims so far that they have called in and adjust it on. And it did not take that long for the claim to be filed. What took the longest was waiting for the adjuster to approve? The claims have been easily handled by the personnel at Jim **. I will probably buy an extended warranty, especially if I find out the company is Assurant. Anytime I purchase a vehicle or if there is an extended warranty beyond the warranty that I purchase at the time that I bought my car.

2 months after purchasing a used 2021 mustang I noticed the GPS was not working. It indicated my location was not even close to where I was. Beach Ford told me they needed the car for 3-4 days for diagnostic testing. Conway Ford said they needed the car for 2-3 hours to do the same. Repairs were done quickly & I only paid my deductible.

I just got this car last year in May; I took it in for an oil change and found out I had a bad thermostat with a bad water pump. I tell you, it rocked my world completely. Then I remembered I did purchase a warranty for the car because I was always told by my father to always purchase the warranty for automobiles and electronics. I’m glad I listened. Assurant Warranty Company does hold their end of the bargain. I recommend anyone in the market to purchase an automobile get the Assurant Warranty, and if you are having auto problems or close by the Tuscaloosa area; stop by The Jeep and Dodge Dealership. I’m pretty sure they could get your problem resolved.

We had to wait eight days for an inspector to inspect the vehicle after the dealership had already diagnosed the problem. The problem made the vehicle inoperable. It was the DEF tank and the coolant tank needed to be replaced. Eight days is ridiculous. On a separate claim for my mirrors, had to wait four days for somebody to come and inspect to confirm after the dealership had already diagnosed the problem. For the cost of the warranty one would think that Service would be a little more speedy And streamlined. Very disappointed in this #Warranty service. What a mess.

On 11/06 2024 I brought my 2019 Subaru Outback in to Redding, CA Subaru for my standard service. It was discovered that there was a leak in the timing chain seal and oil pan. To repair and replace the seals, I was told that the engine would have to be removed and the cost would be around $6,000. When I took a big gulp over the price it was discovered that I had purchased an insurance policy when I bought the car that would laps after 6,000 miles or six years. Since my car had less than 6000 miles and it was two months before the six year mark, the service agent submitted the claim for me. To make a long story short the insurance I purchased covered all of the expenses except my $200.00 deductible. I had forgotten about the purchase of the additional insurance but I am so glad that I did. I am not only satisfied with the repair but the communications that I received from Redding Subaru Service Department to keep me informed on a regular.

I have to say I am very pleased with the assistance I received. My car had broken down and was trying to get things fixed. Once I was able to get the claim sent I was able to get the work done. I appreciate the great service. Thank you for your quick turn around and assistance.

It seems as though it took long for a inspector or a adjuster to come out to look at the Jeep but otherwise seems like it was a smooth process. Otherwise, I think the dealership overcharged A little bit unfortunately but every dealership is basically highway robbery if you will but there was a check engine light on when I left. I explained that to them and they forgot to plug in my position camshaft sensor so they couldn’t inspect it. So I have to bring it back, unfortunately. But otherwise, it was a ok and smooth process.

Great service. I got a flat tire in the morning on the way to work. They ordered me a new tire because it wasn’t in stock. My husband pulled the old tire off and picked up the new tire. I was off and running before work ended. I would recommend this package.

Chelsea was amazing to work with. She has a very pleasant disposition in dealing with the public. Got me an appt very quickly, and stayed in touch with me throughout the repair process on my truck & it was done in a timely manner as well. Highly recommend WOODY MOTOR COMPANY.

Awful, total process took over 2 months with multiple call backs to the claims office. I would not recommend this warranty to anyone. It was not worth the money. I also could not obtain any details about what was covered on the warranty. The only positive experience was working with folks in the call center. They were in the most part helpful and understanding.

Remote start wouldn’t work when more than 5 feet away from the vehicle. Dealer discovered an antenna issue when scanning the vehicle. Called in claim and the vehicle was repaired within two hours! Very pleased with the results from Assurant and the dealer. Definitely worth the price for the extended warranty.

I purchased 2 invisibleshield fusion XTR screen protectors on 11/27/22. I registered them online, and got 1 replacement on 6/14/2023, Order #**. I need 2 more replacements, but when I went into my account, it indicated that I had not registered my screen protectors. How do I get my replacements? Carlene

I recently had to repair the coolant system in my vehicle, and my experience with Assurant Extended Warranty was nothing short of disappointing. The total cost of repairs came out to approximately $4,200, yet I was forced to pay $3,200 out of pocket because most of the work wasn’t covered under my warranty. What’s the point of paying for an extended warranty if it barely covers anything when you actually need it? I expected better protection and transparency about what is included. Instead, I was left footing the majority of a massive repair bill, despite having what I thought was a comprehensive plan. I strongly advise anyone considering Assurant Extended Warranty to read the fine print carefully. For me, it was a waste of money, and I wouldn’t recommend it to anyone.

Overall, this was a good experience. The slight confusion was on the part of my repair facility. The dealer that sold the vehicle and extended warranty contract. When I took the vehicle in, I was told that the vehicle did not have an active contract. Therefore, I spent nearly 2 months without my vehicle while the dealership diagnosed and finally replaced the radio to fix my issues. After paying for the repair, I determined that I did in fact have an active contract and submitted for reimbursement without prior authorization. Thankfully, I was reimbursed most of the repair cost minus my deductible and a small Amount that was determined to not be eligible. I was hopeful and thankful to receive what did. Ay future repairs, I will be sure to make the service department get the proper prior authorization.

We were thankful to have Assurant assist with this issue related to the brakes that were not part of normal wear and tear. The processing was simple and quick. The place where we had the work done said the warranty company was easy to deal with. I am thankful to have this service.

I called Assurant on December 17th and was told to take my car to the shop. As of today, my car is still in the shop waiting for approval of work from Assurant. They’ve requested multiple pictures of the repairs and mileage. The repair shop sent pictures and videos multiple times. Assurant stated they don’t have anyone to come look at the car. I have the Platinum coverage which includes money for a rental. However, I can’t get the money for the rental until Assurant approves the claim. It has been two weeks and countless Ubers with no movement from Assurant. Also, I am not allowed to speak to a claim adjusters. You can only speak to customer service who doesn’t have any answers. They keep saying call the repair shop. I do not recommend this company unless you like merry go rounds.

They stated they would pay for repairs to cooling system on a car we'd purchased from CarMax and bought their warranty. The repairs were complete. When we had another issue w/the vehicle, the same service center wouldn't touch it because they had still not been paid for the repair.

The claim process at Premiere Chevrolet went very smoothly from start to finish. The service manager Nate was very professional and thorough. I am extremely satisfied with my purchase of my vehicle from their dealership as well as the extended warranty that I purchased from Assurant at that same time.

My tire issue was identified during routine maintenance on Friday, 12/20. Dealer filed the claim with Assurant on my behalf. The issue with my tire was resolved quickly on Monday, 12/23, and to my satisfaction. I have no problems since, and recommend this service. That's all I can think of. Thanks.

Updated on 01/14/2025: no change...Would eliminate any stars.. Assurant was attempting to have me favorably alter the review and alluded that the dealership filed my claim inaccuracy in order to sell me a new vehicle. Here's a tip...Reflect a warranty status attached to the VIN to help prevent it. While it may have happened...am I to ensure the dealership service dept files it accurately. If Assurant wanted to uphold their guarantee why not help the consumer? They said as I traded is no longer responsible and did not pay for rental after denying claim...Again not customer oriented and without any evidence blamed dealership whom I provided printed warranty clearly outlining responsibility. Either way Assurant claims no responsibility or liability...Would not give any stars at all.

FIRST TIME Declined $500 A/C repair claim. Appealed, Paid $400. SECOND TIME Approved $200 of $1700 repairs claim. Appealed, Approved $900. Paid $900. CANCELED BALANCE OF COVERAGE. Still waiting on refund. Worse Gold Bumper to Bumper coverage I have ever experienced. I was told it would take 3-5 weeks for refund. Grand Strand Nissan sold me a car that had been in two wrecks without disclosing to me

Communication in the process and what to expect without giving me false hope but rather clear understanding of what they had to do to get things done the right way. Always answered any of my questions along the way. The services department at Simon's Rockwell Dodge/Ram in Bath, NY was fantastic. Thank you!

I must tell you that I was so very satisfied with the ease and the way the entire process was handled. I have already recommended your service to 2 of my friends. Seta at Star Ford helped us through the whole process and I was worried there might be a problem, but it was approved, the work was done in no time, and I got my car back. Believe me, I wouldn't have any other company. Thank you for handling everything so well.

I purchased this warranty plan when I purchased my 2018 Ford Transit HD-350 L5 powerstroke diesel, up till now I have had only manufacturer's claims, all paid with no issue, now that I'm into the extended warranty, the problems have started. My servicing dealer submitted the claim on 12/11/2024 for a radiator replacement as well as an EGR valve replacement (yes I have two issues at the same time). I waited 4 days to hear from my dealer, then contacted them, they had heard nothing from Assurant, so I called Assurant, they indicated the claim was in "review" and because of this, they could not give me an update.

Updated on 01/03/2025: Claim process is very slow! They did end up covering the parts that were faulty but somehow they only want pay $70 out of $245 of my rental cost! Which I believe is not fair as 1 I didn’t ask for the rental to begin with (shop ended up saying, “Come pick it up and don’t worry about the rental. It will be submitted to your warranty” which warranty covers up to $350!).

I dropped my car off at Ford a month ago to get my cam phasers fixed under warranty, the only thing I’ve been told in the last 2 weeks is that Assurant wants more pictures since they’re not going to send someone to look at my car. Getting a warranty under this company was a big mistake and a waste of money.

I would gladly give Assurant Vehicle Extended Warranty (Mechanic Platinum Plus) 5 stars plus - BUT! Background. I bought the extended warranty from my BMW dealer as a new car purchase add-on. The Platinum Plus covers just about everything except what is listed as not covered - plus some wear items actually included - the plus. At 55k - out of new car warranty, major repairs became necessary. Policy paid out $9k and I never had to fill out a piece of paper or pay a cent - the dealer handled it all with the warranty company. Always buy Platinum policy if you want maximum coverage without wondering is it covered.

I have three of these warranties. Recently went in for service. I was told that a wheel bearing was seized to the outer axle and then that would not be covered because of the seizing up. So I traded the vehicle in and am canceling the warranty. Makes me think again about warranty future visit vehicles in our fleet. Thank you, Jason from Jace landscaping.

Needed tongue engine replaced, the engine was covered, but it took two months and I was very disappointed that the rental coverage was only for 5 days at $35 a day, which is very low. Also a fuse box went out and not wasn’t covered which I didn’t understand why it was not covered.

Very pleased with service and thankful that this costly repair was covered under the extended warranty. It would have been a hardship otherwise. I service my car regularly and I have very low mileage on my automobile. I am pleased that I decided to purchase the extended warranty. I would definitely consider this in my next vehicle. Thank you.

Took the claim, processed it quickly and covered the issue with only the small copay that I was responsible for. Keep up the good work and we hope not to have to need to use the warranty again. Y'all have a really great service that you provide for people wanting to use an extended warranty on a new camper RV. Thank you!