Assurant Vehicle Service Contracts Reviews

I purchased a warranty with First Extended Service Corp. in 2007 when I bought my car. It appeared that the timing chain broke in my car. First Extended was called. Mr. ** said no problem. He told us what to do and that we had filed a claim. There was much more damage done to my engine, bent valves and pistons. Mr. **/First Extended was called to inform them. Do I rebuild the engine or get a rebuilt one? He said take the car and get it fixed and send them the paid bill. I got it fixed as cheaply as I could. All I got back was a denial letter, said I didn't have prior authorization. This will not end here. This is not right.

2010 VW Beetle ignition switch and the dealership is also saying steering lock is broken and they will not cover it. An ignition switch is not manual switch because a key is in it even though we were told it was a bumper to bumper policy. Vague language will let them get out of anything. I was told even the brake light switch is not covered; it is mechanical in operation and if that is true, all switches have something to go through before it activates.

We bought a service contract for $2,423.00, on a 2006 Ford F250, brand new off the lot. We had 51,510 miles on the truck and the EGR Cooler went out. In order to fix that, the system needs to be flushed because now it is contaminated - it is contaminated because the "Covered" part broke. They are willing to pay for the EGR cooler, but they refuse to pay for the flush at $700.00. I spoke with Michael ** and all he kept repeating was "It is not covered, because of the way the contract is written. It is the language of the contract." And when I got upset and told him his company was nothing more than a bunch of scam artist, he said he needed to end the call and hung up!

I recently had to contact First Extended Service to have my 2004 Ford Expedition repaired. After waiting for days to get approval to have the defective transmission replaced, they decided it was cheaper to have a used transmission installed than to have the current transmission repaired by Ford. They advised me I could pay out of pocket the difference in using a used transmission rather than rebuilding the existing transmission by the OEM. When on the phone, I asked multiple times to talk to a supervisor, who was in the background saying they would not talk to me about the issue unless I had a copy of the contract, which I never received. This is not the end of this. I plan to go through everything on the vehicle and have everything that is having a problem replaced "under warranty".

I purchased my First Extended Warranty from Carman Dogdge in New Castle, De. in February of 2009. We have a 2009 Chrysler Mini Van. At the time of purchase, it was made to believe that these were the best people to deal with and the extra money spent would be well worth it.

We bought a 2007 BMW 525i brand new and it has around 65,000 miles on it. We bought an extended coverage from ORR BMW in Shreveport in 10/2010. Last week, when I was driving to work, engine overheated alert came. We stopped the car and got it towed to Russel BMW. The dealer told us that the engine needs to be replaced and it will cost us $12,000. He also told us the coolant was broken, water tank was broken and they could not figure out the sequence of the events occurred. So they filed the claim with First Extended Service Corp. and a private investigator came to look at the car. We heard now that they rejected the claim because they think it is the bolt of the coolant that caused the issue and since the bolt is not covered, coolant is not covered, water tank is not covered and engine is not covered.

On August 21, 2006, my husband and I purchased a 2006 Dodge Ram Truck with the extended warranty. On 5/16/11, when we needed to use the warranty for steering linkage problems, we were told that the warranty only covered linkages. I believe First Extended Service Corporation is splitting hairs with terminology and ignoring actual function of part to deny coverage.

I purchased a "certified" 2004 VW Passat with less than 30,000 miles. I also purchased the extended warranty that Berlin City Nissan of South Portland, Maine suggested to me. I was told it was "the best warranty you could have".

I bought a warranty that doesn't want to fix my vehicle. I had a family reunion on 6-11-11 up in northern California I was driving and stop at a gas station and when I when to start my vehicle it didn't start.broke down. I towed it to the dealer and since I bought extended warranty I'm thinking everything ok well no now they don't want to cover the engine which is the problem.they are blaming the over size wheels but that is the way I bought the vehicle.

I have a 2006 Nissan Xterra and I had it towed to a certified Nissan Dealership in Fairfield, CA. The Service department told me that the radiator had failed and needed to be replaced with a full flush once it is replaced. The Nissan service department contacted the agency in question about the failure. I contacted the Nissan dealer and was informed that First Extended Service Cooperation would replace the radiator but would not pay services for the flush. Without a flush, the transmission will eventually fail and possibly the motor too since the fluids have transferred locations in the system. I then contacted the First Extended Service Cooperation about the situation and informed them that without the flush, they would soon be replacing a transmission and possibly a motor. The outcome I got from that was they wanted the system flushed before replacing the radiator, which was already diagnosed as a failure and they reduced their payment to the Nissan dealer from $750 to $500.

The door locks were not working and I took my truck to a dealer other than the dealer listed on the agreement (the dealer on the agreement is no longer in business due to bankruptcy). The dealer called the service corporation and they would not take a claim from the dealership. The telephone agency stated to the dealer that the customer would have to pay up front for the service and sent the claim in for payment. The repairs were made with the understanding that I would be reimbursed for the repairs.

I purchased a Powertrain warranty from First Extended for $2200. My truck started running rough in the mornings until it warmed up and had failed emissions test. I called them and they told me to take it to Precision Auto & Transmission in Tucson. I took it there and left it. They called me later and said that it was just because of lack of proper maintenance and First Extended has denied any payment. I went and picked up the vehicle and was told that it needed a tune up with new Spark plugs and wires, a coil connector wire harness, EGR service, injectors flushed and an air filter. They had done this diagnosis all out in the parking lot and charged me $85.00 for it. Being a former auto mechanic, I knew these guys were giving me a big line so I took it an auto shop I knew and trusted. Their diagnosis was a leaking intake manifold gasket. I had them replace it and it runs like new. I called First Extended for reimbursement and they denied any reimbursement.

I bought a power train warranty for $1,336.00 on Dec. 7, 2008, when I bought my 2005 Pontiac Aztek. The contract number is **. I brought the vehicle to Certified Transmission in Patchogue, NY for repairs on the transmission on Dec. 21, 2009. The shop began diagnosis and contacted First Extended to file the claim. The owner of Certified Trans has been calling First Extended every day (save for the Christmas holiday) and has yet to have the repairs approved by First Extended. He keeps on being told that it is being reviewed. Today I personally called and spoke to Anthony at First Extended (12/29/2009 12:30PM EST) and he told me the guy who was reviewing the claim was out on lunch. I told Anthony that I needed an answer within the next 2 hours. It is now 5PM EST and they have not called me or Certified Trans. I have been without a car for over a week, waiting for First Extended to approve my claim. The warranty explicitly states that the transmission and internal parts are covered by the warranty. What is there to debate?