Assurant Vehicle Service Contracts Reviews: Written By Customers

Page 7 Reviews 836 - 1036

AmeyPortland, ME

Reviewed Aug. 2, 2011

I purchased a "certified" 2004 VW Passat with less than 30,000 miles. I also purchased the extended warranty that Berlin City Nissan of South Portland, Maine suggested to me. I was told it was "the best warranty you could have".

So, I built it into my loan payment and welcomed the piece of mind it gave me, only to find they are nothing but a bunch of con artists. Finding every way to deny the front end issues, I had less than 5,000 miles of driving it. I took it into the dealership who told me that "they are not set up with the computer equipment to perform diagnostic tests to determine why the engine light stays on."

Meanwhile, the damage continued as I took it to other dealerships who could. But I found out that they could not fix the car because the warranty would only work at Berlin City! The service department said "they didn't have the equipment!"

Meanwhile, First Extended Service Corp. denied the work all together.

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RamonSan Bernardino, CA

Reviewed July 18, 2011

I bought a warranty that doesn't want to fix my vehicle. I had a family reunion on 6-11-11 up in northern California I was driving and stop at a gas station and when I when to start my vehicle it didn't start.broke down. I towed it to the dealer and since I bought extended warranty I'm thinking everything ok well no now they don't want to cover the engine which is the problem.they are blaming the over size wheels but that is the way I bought the vehicle.

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HeatherBig Bar, CA

Reviewed Sept. 3, 2010

I have a 2006 Nissan Xterra and I had it towed to a certified Nissan Dealership in Fairfield, CA. The Service department told me that the radiator had failed and needed to be replaced with a full flush once it is replaced. The Nissan service department contacted the agency in question about the failure. I contacted the Nissan dealer and was informed that First Extended Service Cooperation would replace the radiator but would not pay services for the flush. Without a flush, the transmission will eventually fail and possibly the motor too since the fluids have transferred locations in the system. I then contacted the First Extended Service Cooperation about the situation and informed them that without the flush, they would soon be replacing a transmission and possibly a motor. The outcome I got from that was they wanted the system flushed before replacing the radiator, which was already diagnosed as a failure and they reduced their payment to the Nissan dealer from $750 to $500.

So I am expecting that by law, they have to save all phone calls on recording between them and the dealer and between them and myself which I plan to use against them in small claims court. With what a professional certified mechanic told me, they said and with what they said to me, I find false accusations from a party involved other than myself. I am expecting the vehicle to be fully fixed like it should have. I also expect to be paid for the time lost from work with interest. On 09/01/2010 at 08:30AM, I was told by First Extended Service Cooperation that a decision would be made on the repairs of my vehicle within 24 hours, "possibly longer". On 09/02/2010 at about 12:00PM, when I called back First Extended Service Cooperation, they verbally informed me that they are requesting an extra flush on the mechanical system without the new radiator to prove that the old one was broken which that cost I hold them responsible for.

I plan to prove in the court of law that this agency will do what it can to not provide a proper service to its customers. This company has clearly proven to me that they use the fine print in their warranty against me and try to make the mechanics look bad while they do it. Unfortunately, I am 34 years old and my father started teaching me at 9 about vehicle maintenance and repairs. First Extended Service Cooperation has made bad decisions and wasted precious time at my cost, pain and suffering.

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MaryLumberton , TX

Reviewed July 7, 2010

The door locks were not working and I took my truck to a dealer other than the dealer listed on the agreement (the dealer on the agreement is no longer in business due to bankruptcy). The dealer called the service corporation and they would not take a claim from the dealership. The telephone agency stated to the dealer that the customer would have to pay up front for the service and sent the claim in for payment. The repairs were made with the understanding that I would be reimbursed for the repairs.

First Extended Service Corporation did not even have the decency to notify me that they did not authorize the repairs and refused to pay the claim for $984. I have talked to 4 individuals at the First Extended Service Corporation and I received the same answer that they did not give the dealership an authorization number. As a consumer, we trust that the organizations will hold up to their part of the agreement but that is not always the case. I could have gone without having the locks repaired but I was under the assumption that I would be out the $100 deductible. Times are too hard for people to assume that they have coverage and it falls back in their laps.

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RobertTucson, AZ

Reviewed Feb. 28, 2010

I purchased a Powertrain warranty from First Extended for $2200. My truck started running rough in the mornings until it warmed up and had failed emissions test. I called them and they told me to take it to Precision Auto & Transmission in Tucson. I took it there and left it. They called me later and said that it was just because of lack of proper maintenance and First Extended has denied any payment. I went and picked up the vehicle and was told that it needed a tune up with new Spark plugs and wires, a coil connector wire harness, EGR service, injectors flushed and an air filter. They had done this diagnosis all out in the parking lot and charged me $85.00 for it. Being a former auto mechanic, I knew these guys were giving me a big line so I took it an auto shop I knew and trusted. Their diagnosis was a leaking intake manifold gasket. I had them replace it and it runs like new. I called First Extended for reimbursement and they denied any reimbursement.

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HeatherHolbrook, NY

Reviewed Dec. 29, 2009

I bought a power train warranty for $1,336.00 on Dec. 7, 2008, when I bought my 2005 Pontiac Aztek. The contract number is **. I brought the vehicle to Certified Transmission in Patchogue, NY for repairs on the transmission on Dec. 21, 2009. The shop began diagnosis and contacted First Extended to file the claim. The owner of Certified Trans has been calling First Extended every day (save for the Christmas holiday) and has yet to have the repairs approved by First Extended. He keeps on being told that it is being reviewed. Today I personally called and spoke to Anthony at First Extended (12/29/2009 12:30PM EST) and he told me the guy who was reviewing the claim was out on lunch. I told Anthony that I needed an answer within the next 2 hours. It is now 5PM EST and they have not called me or Certified Trans. I have been without a car for over a week, waiting for First Extended to approve my claim. The warranty explicitly states that the transmission and internal parts are covered by the warranty. What is there to debate?

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AaronSan Diego, CA

Reviewed Nov. 25, 2009

On November 18, 2007 my wife and I bought a 2002 Chevy Blazer and purchased the First Future 2 year/24K mile extended service agreement for $1,695. The coverage of the First Extended Service Corp extended service agreement was in effect 11/18/07 though 11/18/09. In late October 2009, I noticed that the car had a rough idle in the mornings, but ran fine once the car warmed up. When the â€˜check engineâ€™ light came on, I promptly took it to my local mechanic at Express Tire on 10/29/09. This visit documents that the problem with the car developed well within the 2 year coverage agreement.

The mechanic suspected a vacuum leak so the problem was thought to be a minor. I returned to Express Tire on 11/03/09 as the carâ€™s idle progressively became worse in the morning. The mechanic performed several maintenance items that he thought would help; Oil conditioner, fuel injector cleaner, combustion chamber cleaner and throttle body cleaner. He informed me that it could take up to 2 weeks before I would see any difference. After two weeks without improvement, I returned the car to Express Tire on 11/21/09 for further diagnosis. At that time they discovered it was not a â€œsimple fix.â€ The car failed the block test and the problem was identified as a bad head gasket â€“ three days after the extended service agreement ended. After returning home, the car has not been driven since for fear of further damage. The car has since been towed to be repaired at an engine shop. The following Monday after the diagnosis, 11/23/09, I contacted First Extended Service Corp and the Customer Service Rep denied my claim, as it was reported after the term of the agreement. I asked to speak with his supervisor, Mike Green. Mr. Green stated that he understood my situation and asked that I fax the supporting documentation to him for review. On 11/24/09 I followed up with Mr. Green and was informed that my claim was still denied since there was â€œtoo much of a lag timeâ€ between my second and third visit to my local mechanic, (visits on 11/03/09 and 11/21/09). I made a second appeal and spoke with Mike Nolan the claims manager and was also denied coverage. Since I purchased a two year extended warranty, I would expect that the car would be under warranty for the full two years and any problem that is documented within that time would be covered. The service agreement does not mention that a claim need to be filed with in the two year window, only that the car is covered for 24 months from the date of sale. The problem was evident and documented well within that dates of coverage.

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EduardoTurlock, CA

Reviewed March 10, 2009

Over 2 months ago I cancelled my extended warranty with this company and they keep saying that they are sending my refund in the mail. Each time I call to let them know that I still have not received anything they give me a different reason as to why my refund is being held up. I spoke to them again today, 3/10/09, and they said that they needed my address. They claim that is the reason for them not sending out my check this week as promised. I am getting no where with this.

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TammyApple Valley, CA

Reviewed Dec. 31, 2008

First Extended Service Corp. will not pay for the covered warranty issue on my truck. They will not approve of the repair the way the Ford dealership service dept. says it needs to be repaired. First Extended Service Corp. will only approve the repair to be done their way, which is 1/4 the cost, can not even be done and if it was possible, has a high probability of damaging the engine, which First Extended Service Corp. is aware of, but says only a few come back with damaged engines. Because of this, the Ford service dept. will not do a cheap faulty job that they will be responsible for replacing the engine later. First Extended Service Corp. tells me to take my truck to a repair shop that needs to pay their bills and has a family to feed.

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