Assurant Vehicle Service Contracts Reviews

I dropped my vehicle off October 23rd. It took twenty eight days for my vehicle to be serviced and I was without it for the entire duration. The delay was a lack of approval from the warranty department..I did not expect this being that my monthly pay auto pay and I anticipated it to be a quick and easy process which it was not. The only communication I had was from me. Calling on a daily basis for an update. No one reached out to me aside from the rep at the seventeele. No one reached out to me aside from the rep at the Chevy dealer. I still have not been reimbursed for the rental that I had for 5 days either.

Our claim was denied due as it was blamed on "corrosion", meanwhile the part that failed isn't metal and doesn't corrode. It took several weeks and escalations to get it approved. We had to go round and round between Assurant and the dealer to finally get something done. Don't sell insurance policies if you don't want to service your clients.

I’m very satisfied with the way you guys handled everything with this claim and the fact that you offered the option to get a rental car until you fixed my vehicle and I appreciate that because I was still to get to and from work and take care of my daily needs.

Everyone we dealt with was very professional and helpful. We filled the paperwork out as best we could and called for additional help. Everyone was so helpful and patient with us. Our first time to deal with this kind of paperwork and they were great. For some reason we expected the worst and was completely the opposite.

I have a First Extended warranty purchased through the dealership serviced by Assurant. 600 of my 2100 dollar claim was paid. The rest was denied. When called, they claim there was no broken part found, but their inspector took pictures of the broken parts and even the bubble of coolant leaking out. I requested the inspection report that was used to determine the denial and was told they don't have it. How was this refused if they don't have it? I was then told that the only option was to have the repairing shop call them again to dispute. Me, being the one that purchased the plan, was given no options to pursue. It would appear the business model is to make it so difficult to work with them that you give up and they win... The shop owner has better things to do than be on the phone with them more than 5 times already. Horrible company and I don't understand how there isn't a class action lawsuit yet.

The Assurant warranty has helped us keep our vehicle in good condition and I understand the $100 deductible, but why would my service dealer tell me I had to pay for service and items that are required to keep the warranty but not paid for by the warranty? This doesn't make sense and feels like a way to fleece more money from the customer. How can something be required to keep the warranty current, not be covered by the warranty. I have the invoice but not handy. The items were an engine wash, a tube of sealant, and an oil filter, if I recall. The amount only came to <$50 but this story does not make sense. I even called and asked and they said Assurant requires these items to be done or will not cover a repair in the future.

This extended warranty company is complete garbage! I need a $250 part replaced, they are giving me the runaround, they won't authorize the repair without inspection. They said this would happen 24-48 hrs. It's now been a week and nothing, and still no car! This is the worst experience I have ever had with an extended warranty. I am now looking into cancelling it, using the refund, to pay for the repair myself!

I was elated that my car was fixed in a timely manner. I didn't have any problems with the insurance covering my claim. The staff at the dealership were friendly and patient. I called several time about the status of my vehicle and never felt as though I was getting on their nerves. They were very knowledgeable and helpful. I would highly recommend Assurant for insurance coverage.

What a fraud this company runs. I buy warranty. Car needs it. They don’t fix properly. Car immediately breaks. Now they refuse to fix it. I have been without a vehicle since September while these frauds continue to collect money. Despicable. My lawyer will be contacting shortly. Avoid at all costs.

This was 2nd trip to dealer for same issue. 1st trip waited 6 hours and no approval from extended warranty company. Had to leave. Rescheduled for 2 weeks later and repairs done timely as approvals received. But only fixed driver side mirror and not passenger side so will need to make a 3rd trip for same issue.

Needed engine replacement and everything went smoothly. Great extended warranty company. They worked really well with the car dealership to ensure everything was done correctly. Anything that was missing or anything extra needed was done in a timely manner. This company is so well my advisor suggest that once I get a new vehicle to find out if I can get this company on my next vehicle.

Dillon at Spitzer was great. Took a little longer than expected. My sunglasses were stolen from my vehicle but I don’t know if that was the tow company or someone got into my Jeep at the dealership. They had to bring my Jeep to another dealership for some of the repairs so I am not sure who could have taken them.

First Extended was great on responding to coverage with the dealership. It took a while to get the parts. Once scheduled everything was done in a day. No more lights on the dashboard indicating an issue. I am really glad the antilock breaks are working. The weather is starting to get slippery.

Assurant stood by their promise of repairing my RV! Their response was timely and I am very pleased with their support. They worked flawlessly with my local RV dealer and we were able to continue our summer plans without delay. I am a very happy camper.

The dealership listed as a repair facility told us it was ok to use a mobile repair man since our camper was not able to move. Even bought the part from the dealership. Yet they never told us to call in first, so denied for 1700$. This warranty is a horrible choice!

If you have an issue and mechanic will accept this warranty it's ok but getting a water pump replaced should of cost me $50. Instead it was $350 since Assurant wouldn't cover some of it and wanted to use one of the cheapest water pumps out there for a Lexus Truck... but have had issues with check engine, been to several places diags. They can't find any issue. So I paid out of pocket. Warranty won't cover. All mechanics say more than likely it's the computer but they no one wants to touch that so I am taking it out and sending it myself.. The warranty is worth 10% of what I paid so next time skip it .. They will low ball, the mechanics are on hold for hours to submit claims, won't use OEM, all parts have to be carquest..

My transmission was the main reason my truck was in for warranty work but the dealership had done other maintenance based stuff which would've been 5 stars due to them being able to do the job. But now I can't get my transmission properly looked at due to a fear of an inspector for warranty work coming in and saying it can't be covered. My trans has been experiencing harsh downshifts at operating temp(190) and all I got was an updated computer and shift relearn, no further digging due to this fear of not being able to properly cover the unit.

Overall I was very happy with my experience and thankful that I purchased warranty. Assurant was easy to get in contact with and had great customer service. The dealership tried to put a used transmission in my car but upon me speaking to a representative I was told they would approve a new transmission instead and they did approve a new transmission. It was a long process of repairs but I do not think it was on the warranty company but the dealership. Overall I am so glad I have this warranty.

Assurant did great. The dealership, however was atrocious, the whole process took over 3 weeks and I had to call Assurant because the dealership kept playing games to even get the claim started. I was without a vehicle for 3 weeks and they didn’t even tell me about rental assistance until the last couple days. The dealership continually tried telling me everything wasn’t covered and I kept having to call to get approvals. My vehicle came back still with the check engine light and more issues than when I gave it to them. Thank you Assurant. I use you all the time at my dealership but Gateway Chevrolet is atrocious.

Brought new tires, was told that the lower control arm needed replacement for alignment. Well it didn't and it was replaced and the electrical system is out of whack, was told that the warranty didn't cover the motherboard. Well that's electrical system and it didn't get repaired so either I am a dumb a or I am a easy target for money. I just don't understand, makes no sense to me.

I brought the vehicle in for a transmission problem. The dealer technician diagnosed the problem as a faulty Transmission solenoid pack. He also discovered a couple of other items that needed attention. I purchased an extended warranty at time of vehicle purchase, and most of the repairs were covered. BUT, the adjuster your team sent in, could not verify the solenoid pack failure, so I had to pay an additional $800 for the repair. What upsets me is that, the solenoid pack replacement, completely solved the bad transmission problems... so it should have been covered. I know you have rules and procedures, but still frustrating.

The staff was very friendly and assisted us in setting up an appointment for the repair. They kept their timeline and got all of the parts fixed for us. This included a major slide out repair. Unfortunately the vehicle used to return our RV was unavailable yet the owners of the company were turned our RV for us in no charge. I definitely would refer this company to other people in RVs and use them in the future of needed.

Had to wait for an adjuster to come out then wait 3 days for approval. Total time was a week to get the repair done. The part was listed in the coverage booklet as being covered under the warranty. I had a previous claim 3 years ago and it was handled very quickly.

I almost never buy the extended warranty on vehicles I buy. This time I did and consider myself very blessed and fortunate. The warranty offered was ultimately through Assurant. As it turns out, my Ford F150 has a 10 speed transmission that had a major component in the transmission that had a design flaw. My transmission had degraded to a point that it was nearly unusable - all in a very expensive vehicle.

Terrible about processing claims. Approved my furniture to be replaced on September 13th 2024. Today is October 15th 2024 and I still have not received my incident number that I have to provide the retailer (American Freight) to get my furniture replaced. To beat all they say your replacement has to be picked up within 60 days of approval so I now have less than 3 weeks to do this and I’m still waiting for Assurant. Customer service is slow to respond on their portal and GOOD LUCK getting a person on the phone to help when you finally dig through enough Google searches to actually find a phone number.

Vehicle was taken in the morning with the complaint and claim was process in a very timely manner, same day. Paid my deductible and the rest the representative took care with the warranty. I was able to pick up my vehicle the very same day. Very satisfied with their response.

My claim has closed, however I am still waiting for my reimbursement check from my car rental. No communication has been sent to me since I submitted the receipts. I even called in and was told the underwriter is reviewing. There has been no follow up since my initial contact.

I believe there was no problem with the claim. However, I was disappointed that my part was replaced by a refurbished part and not a new one. I was quoted a new part price, but that is not what I received. I'm not sure if Assurance asked for a used part or the dealership. I was not given a used part option when they didn't know insurance was involved.

Good customer service. I have to call dealer for updates. But the work was done in a timely manner after all the parts finally was ordered and received. Very glad that I purchased the extended warranty. GMC of Butte was the one that checked into warranty coverage. GMC dealer in Missoula wanted me to pay full price for replacement parts. I paid them several times for diagnostic services in return no help from them.

Waited too long for repair...42 days. When I called to complain, was told waiting on part, the old "on back order" bit. Other options were available but they would not allow me to use those. Instead I had to continuing waiting while having the burden of no car. Dealership of course doesn't lend out cars.

It took 3 days to fix. Never had get a rental car which was free. Great customer service. Yes I would recommend Herring Ford like my son did for me. Thanks Sam. The service department was very nice and friendly. I was in and out and the 1st day was a holiday. Keep up the great work. ✌️

Assurant Extended Warranty was so easy for dealer to work with, no denial of claim. I told my salesman to use me as an example to sell policies to future customers. The extended warranty is well worth the money. This more than paid for itself with a single repair. I highly recommend buying this product, and will on every vehicle.

It took a week to receive any feedback on my complaint. I never received a response after submitting the video requested of the issue and I still have the defective merchandise and no satisfaction on this issue. I asked for either a replacement window unit or a technician to fix the one currently installed and was rewarded with silence.

My experience with Assurant's warranty program was great. It was quick and hassle-free. The dealership was able to handle everything with the warranty without needing to make numerous phone calls or issues. Both the warranty company and the dealership were very professional and easy to work with throughout the entire process.

I was sold this warranty at a Hyundai dealer when buying a used Subaru Forester back in 2021 and figured it may be worth it. I landed up needing some repairs and had it diagnosed at the dealer where it was purchased. The back lift gate broke and the AC went out with everything from the diagnostics to repair covered. Fast forward to this summer and creaking started happening so I took the car to the dealer and they could not figure the problem and sent me to the Subaru dealer for diagnostics and problem was found: rack and pinion needed replacing. Repair was approved and I sent in my diagnostic receipts and Assurant denied it saying I did not show proof of payment. I submitted my bank statement of the payment with no response so I call them.

I purchased the Comprehensive Coverage back in 2019. 5 years later I need to use it. The contract states "If your vehicle is within forty miles of the Selling Dealer, you MUST deliver your vehicle to the Selling Dealer." I moved and my house where the issue light came is 45 miles from the "dealer". I have a closer dealer now, within 5 miles. The two dealerships are 39.1 miles apart. Assurant will not authorize the repair at the closer shop because they are NOT 40 miles apart.

If this is for the rough start engine work, the claim process took way too long. I'm glad I purchased the extended warranty. I was without my vehicle for almost a month. My boyfriend has the same engine and work done in his 2017 F-150, his was covered by a recall. Why wasn't this a recall? Jance who was the service advisor at Empire Ford in Fall MA, worked continuously getting the claim approved. Jance was very professional and kept me informed every step of the after some issues were settled at the dealership with the owner.

You replied in 2 days, stood behind the policy with no issues. You worked well the dealer. And my car was repaired in a timely fashion. IF you are looking to add warranty to a vehicle this company is the best and the work performed between the dealer and Assurant was excellent. Thank you.

When our airbag light kept comign on, it was worrisome. The Kia dealership discovered a few more things when we gave them the code and put in for our warranty. IT was a quick process and had us back on the road within 2 weeks. The shop manager took personal care to make sure that everything was taken care of since we had to return, he even let us have a loaner for our trip.

Wondering why this claim was denied? As it clearly states in my contract (#**) under BRAKES that hard lines are covered under the comprehensive plan I have selected for my vehicle. I would like an explanation to understand why I did not receive compensation for this repair. Please see attached screenshot where I have highlighted where it states this in the contract. Thanks.

Great experience and superior customer service. Helpful. Kept me informed. Fast responses. I didn't have to do much once I submitted my claim. Everything was handled efficiently and in a very timely manner. They have helped me with everything.

We not only experienced an extraneous amount of time without our vehicle due to multiple adjuster visits to inspect work recommended for the repair - apparently these visits were needed to approve the work - our vehicle was in the shop for over 5 weeks as a result - with no loaner provided, a serious inconvenience. In addition, due to your limitations on the repair work allowed - our vehicle is now back in the shop for MORE EXTENSIVE repairs needed as a result of you not approving all the work that should have been done. EXTREMELY DISSATISFIED - COMPLETELY UNACCEPTABLE!

Was fully approved and quickly. Did not ask for additional documentation even though the amount of work was extensive. Warranty paid for itself with this one use. I didn't have to do anything just took the car to the shop. Would recommend to a friend that you get this with a used car.

I took it in for a shake while driving at highway speed and they changed what they changed. Shake is still there but I do notice the steering wheel shakes a lot more now. Simmons Rockwell is a very great place to have work on your vehicle. They are kind, courteous and most of all prompt. Always a pleasure when having to go in to have my vehicle looked at.

Midas did a fantastic job, repairs the oil cooler on my van and ensuring that not only was it done correctly, but was proactive in working to have all the parts there before the appointment and ensuring the appointment went flawlessly which it did. I would highly recommend Midas for any vehicle repair and am so thankful for my warranty I purchased when I bought my van last year.

When the transmission failed on the Hyundai Tucson I had only owned for 8 months, I was extremely thankful to have the warranty. However, the first person I spoke with at Assurant told me I could choose a mechanic. I paid for a diagnostic, then found out from another Assurant agent that my car had to be repaired at the dealership. The dealership had my car for about a month, and the warranty only covered 3 days of my month-long car rental. I'm glad to have my car repaired, but it was not a seamless or painless process.

Too many issues to try to explain in this format. If you’re really interested in my feedback feel free to call me at **. Also, my total cost for this warranty covered repair was more than it would have cost if I did the repair myself. Lastly, the system is not accepting my submission.

I have issue with my Honda Odyssey which was camera inside dashboard. I called my warranty before I took it to dealership. They made process very easy and smoothly! They even tell me which dealership for me to bring in my van to be fixed. I don’t have to worry about anything because they took care of everything so I was very satisfied!

I called before bringing in my Jeep to get fixed. Just to verify deductible and coverage. The representative was knowledgeable and very helpful. The only downside was the dealership not getting the right part fixed. The warranty was definitely worth it. I would definitely recommend getting a warranty through this company.

Insurance seems to cover good, the downfall is you have to bring it to where you purchase the vehicle which is not familiar with GMC so after a few days they transferred it to Rainbow GMC. Which a few more days later it was repaired then I was told because it was sent there I would have some shop fees and they can’t release my car until payment is received from warranty insurance. I stayed there 5 hours waiting on them to submit payment. I finally called in and was taken care of and they emailed payment.

I’ve waited over 3 weeks in review for reimbursement for an approved repair that was approved by my dealer AND you! You can stall if you want, but this is going to the FTC as a formal complaint and into litigation. I’ve got plenty of time and money to fight.

This is the 2nd time using the warranty -- this experience was WAY better than previous experience. 1st experience it took over a week before someone went to the dealership and approved the repair. This time around, that was completed in 1 day. Appreciate the faster turnaround time in getting the repair that was going to be covered approved. Got my car back sooner than expected.

Excellent experience with both Cummings Chevrolet and my claim. So far the repair seems to be successful. I have never been disappointed when I invest in the extended warranty program offered by Chevrolet.

Your customer service rep, Richard **, was excellent and made the process smooth and clear and oversaw my reimbursement quickly. I felt he was looking out for me. I was happy and relieved that my extended warranty claim was honored when significant repairs were required.

I was sold an extended warranty package by a Ram dealership. I elected this coverage due to the number of electronic parts, chips, and firmware used to run engines. It is no longer possible for me to self diagnose issues based on basic engine knowledge. My problem diagnosis by the Ram dealership was a malfunctioning thermostat. That isn’t a difficult fix and one that the dealership was able to complete while I waited. I had paid a diagnosis fee in an earlier visit to service. Because the code was not active at the time (it self corrected while driving), the repair couldn’t be covered by the warranty. I was forced to wait and see if the error was an anomaly or a recurring problem.

Sensor was broke and steps not working. I look at steps after I got it back and didn't find any corrosion on them on why the claim was denied. Sensor was told that it was overloaded but I only pull a 3000 lbs. trailer and then a 2500 lbs. SXS in it truck is rated at 8900 so not sure why it was also denied

Jack Auto leveling system would go into "FAILURE" mode, with any attempt to use it. Had to resort to the individual jack controls inside the RV for the next two trips. Upon scheduling an appointment with RV Central in Mt. Pleasant MI, the problem was identified in the right rear jack, it was replaced, and the problem was resolved in less than a week. We also took this opportunity to have all the jacks lubricated.

Took two visits to the dealer for repairs to be completed, was without a vehicle for over 2 weeks total. Was only charged for the deductible. Still waiting for rental reimbursement. No issues with the warranty, just the dealer for the amount of time it took for the repair and that it took two times for the issue to be resolved.

Greg ** and Art took great care of me at Spitzer Buick in Findlay Ohio and work on my truck was done right. I thought it was gonna be a headache but all went smooth as could be with extended warranty Spitzer Buick sold me on my 18 ram truck 5.7 hemi, great job on manifold bolts.

When I purchased the 2016 Ram 1500 it had a tick in the engine. The dealer said no worries we will sell you a warranty. Your company only authorized the replacement of the lifters. Well, no oil analysis was conducted, and the cams were worn. So, metal filings went through the engine, and due to worn cames the lifters again failed and compression was lost.

I purchased the warranty, they don't cover everything, even though every part that's needs to be replaced, does can be replaced. I took it to 3 different mechanics, however nobody wanted to touch it because they all said they have trouble getting the money from them, so I'm forced to take it to the dealership, however they use OEM parts, and the warranty company tells you the dealership charges too much why did you take it there. When I tell them nobody wants to work with your company is because they don't get the money, they don't really have anything to say but tell the dealership not to charge too much. I have to pay a total close to 1300 when I should be just paying the deductible. Wouldn't recommend to anyone. Waste of money, you're better off just paying yourself. Never purchase from anything affiliated here.

I was very dissatisfied. The wait for approval was too long which causes a delay in getting my Kia fixed and returned. After waiting for approval, it took a couple of days to get part in. And I wasn't updated by warranty company of process along the journey. It would be helpful to get updates and get a final invoice to know cost and what was paid.

Derrick ** was outstanding to work with. He was very thorough and efficient throughout the process. It is nice to work with someone who cares. Assurant has been great at processing claims timely. They have gone above and beyond to make sure I have been taken care of. Having this warranty has saved me thousands of dollars due to the lack of quality that manufacturers seem to have.

When my car went in to the shop, Orleans Ford ended up having my car for a month and a half! That’s ridiculous. The ok for this claim took an obnoxious amount of time. There was no reason for this delay. Thank goodness I was given a rental by them. Can’t even imagine if I was carless that long.

I am very satisfied with the service that my car warranty insurer gave me, they did a very good job. They also gave me a new box which can transport us without any problem. They paid for all the services, the company is very good, I highly recommend it. I will try to have the same warranty company when I buy another new car.

The A/C on my 4-year old Honda Pilot stopped working in June 2024. I scheduled an appointment with the dealership. The dealer's diagnostic work showed an internal failure of the A/C compressor. Fortunately, I had purchased Assurant extended warranty which covered about 75% of the my repair bill. Unfortunately, Assurant refused to cover the required coolant. Consequently, instead of paying just the $100 Assurant deductible, I ended up paying just over $500.

Although we needed a loaner car for nearly a week, we were very pleased with the repair process. I do understand why you required us to go to a dealer for the repair (accountability?), it was difficult because we live about two hours away. That obviously meant a full half day of travel to drop off and then pick up the car. Please consider an approved independent car mechanic for people in our position.

I was happy about the ease of submitting a claim. All I did was give the mechanic my info and he did all the rest. I am very satisfied with Alpha Auto. Not everything was covered by the warranty, though. All-in-all, I am satisfied and happy.

After my experience with a previous claim on a Lakota with squirrel damage to the generator, I was told it was a maintenance issue, I had my doubts about filing a claim for the repairs on my Bison. But it all turned out well and I very much appreciate you standing behind the warranty this time! THANK YOU, I would highly recommend your company!!

Rear hatch door was working fine when vehicle picked up. 200 miles and one bad rain storm and door is not working again. Also, charged 271.50 for work. We have a $100 deductible. Why were we charged. Currently in process of working out who is going to fix the car again.

I had my car looked at Ford dealership. My invoice wasn’t paid in full. Not only that, first, my invoice was denied then I get a check for 200. Very unprofessional organization. Rep that I spoke with was rude and on top of that had no clue of what she was talking about. Not to mention the wait time.

Customer service at our local dealer was excellent. The only complaint is that it took too long (weeks) to get a loaner car. Luckily I could use the car during this time. The service Manager, Cory, was great. He kept me informed and was always pleasant and professional every time. All repairs were covered under the extended warranty, which was excellent! Will look into extending it next year when it expires.

An awning motor needed replaced and our RV is parked at a resort in another state. Bringing it home is not an option. The luxury of knowing repairs can be made locally and be covered under warranty is true peace of mind. We will never go without an extended warranty.

My truck sat at the dealer for over three weeks with a final verdict of claim denied. One part because the adjuster didn’t verify and also did not drive to attempt to duplicate. The other because the part was not covered. You would think that a non covered part would have been a quick decision but Assurant went back and forth with tedious questions for the dealer and every answer took over 48 hours to make a decision on. One question was to make sure the tires were inflated to factory spec, which the inspector had already done. Another was to submit pictures which the inspector had already done. This whole time I would call customer service for updates and the only response I would get was that it was under review and decisions took 24-48 hours. They finally said my claim was denied after my truck being in the shop almost a month. Their only explanation was the part I needed was not specifically called out in the contract as being covered.

I have had no issues with any claims I have had to put in. You guys were responsive in a timely manner and very professional. I have never had to fight to get repairs covered. You guys are amazing! I am very glad I have coverage with you guys. And hope in the future I get coverage through you again.

This company is the worse warranty company I have ever had to deal with, they wanted to put a used transmission in my car. I purchased my car brand new and never would have thought that at 70,000 miles I would need a new transmission but for security I thought purchasing an extended warranty would be beneficial and then when I have to actually use it, it was the most disappointing experience to learn that this company uses used parts, I would not feel safe driving my family in a car with a transmission I know nothing about.

Took a couple weeks to get scheduled. First the coverage was denied. After 6 hrs+ of waiting, it was finally approved. End of Day. Vehicle was kept overnight and we were begrudgingly given a "loaner". The first attempt to fix the AC was unsuccessful. Second attempt was deemed unsuccessful due to faulty part. 2 weeks goes by with NO communication during a "warm spell". We finally called Riverside Service, and were told service will take place when we have your "backordered part". Up to then, there had been no communication about a backorder. I'm going to look for the part myself.

I’m pleased with the way Assurant handled my claim. They quickly made arrangements to move my car to a repair shop. And, after going back and forth with the repair shop over the names of certain parts, they promptly paid for the repairs to get me back on my way.

I put my car in the shop for the past two 1/2 months and it's still not fixed. The same engine light is on and it's the same problems I've put it in the shop for multiple times. I have not received a response from Premier Kia manager G. ** and the car still not working right.

Car had excessive water on windshield, on floors front and back and in trunk, also in spare wheel compartment. There was so much on windshield it dripped on my dashboard every day. They had to blow out my sunroof and that didn't work so it went back in. They did something else I can't remember what that was, but it finally worked. At the end, they finally fixed it. I was completely satisfied. Colonial South does great work. I like and trust them. Steve is amazing.

The claim was handled quickly and efficiently. The team was very professional and they went above and beyond in customer service. Tim, Johnathan, Thonda, and Carrie were all an exceptional help!! All paperwork was handled by staff and updates were continuously provided. I would definitely recommend anyone to go to Orr Nissan in Russellville, Arkansas.

I took my truck to the dealer on the 11th of June and Assurant okayed the claim on the 12th. Couldn't ask for a faster response. I can't think of anything that could improve your service. If I could ask for anything I guess it would be for Lake Ford to acknowledge that the problem arose from overfilling the oil in the first place and I wouldn't have had to drive my truck for over 10 months in that condition. But none of that is the fault of Assurant. I am very happy with the experience I have had with you. Linda

Brought my vehicle in to the service department for the bearing in one of the pulleys going out from the sound I heard when it was running. It ended up being the water pump and they found a crack in one of the tanks and parts/labour were fully covered under the warranty!

Excellent Service provided and very prompt. Dealer able to fix the issue on time and got paid on time. I am more satisfied than ever. The price is good. Phone service faster as well. Representatives are doing great job. When we called immediately picked up the phone and took necessary information for inspection etc.

Great. When the first pump seals leaked, on the right rear no problem. Ins. took care of it but now the two front jacks are leaking, it's a serious problem, the jacks come out of their lock position and slowly come down when I am driving my class c motorhome, this is an extreme safety hazard, my ins. co. is giving wes trailers a hard time!!! I give them a 5 star for the first claim, we will see how the handle this one.

Assurant stood behind this repair without any issues. Could not be happier with their service and support. This is the third claim that I have had to file and all have been handled properly. No complaints from me. Would recommend this company to anyone looking in to extended warranties for their vehicle(s).

Excellent service and warranty experience from Stuckey Ford. Repair was necessary because of failed water pump. Warranty request submitted and approved in timely manner resulting in little downtime for my automobile. Would recommend warranty without hesitation. The extended warranty was offered as part of my purchase of a 2015 Mustang GT convertible.

Process went smoothly, I had no involvement other than providing the dealership my warranty information. Vehicle has been fixed and is now running smoothly. Would purchase a warranty through Assurant again.

Took four times to resolve with approval process. Dealer acts like they are spending their money to fix things. Almost to point of customer abuse at the dealer. I walked out and left my truck. I don't understand. Please have someone call me. Can I go to a different dealership?

I recently found myself in a situation where I had to shell out over $600 for repairing my vehicle, despite those repairs being within the coverage of the warranty. I'm currently in the process of waiting for the refund check to arrive, and this whole experience has been extremely frustrating and inconvenient.

I still do not have my jeep. The dealership had to order another part, so I can't evaluate the work except for your willingness to repair my vehicle. When I do get it back, I can give a better review of the work performed. I am glad that I have your assistance in the repair of my vehicle.

Took my truck in for work on my front axle which is a day or two job and took a week and a half and then when they called me that it was ready the dealership employee wrecked my vehicle so had to wait another two weeks for my truck.

Quick and efficient as always. It did take a while to get the parts I needed for my car but that's not their fault! Like how they always email me as well. I don't like how most of my parts are covered under warranty but not the labor. That's my only complaint.

I had a bit of trouble submitting my documents using the website. I was then instructed to submit them in a reply to an email which was much easier. Once my documents were submitted, I was very pleased with how quickly I was notified of the results. All the representatives I spoke with on the phone were very helpful.

I loved that the dealership handled everything. I purchased the warranty sort of on a lark and didn't think I'd need it, but it's worth its weight in gold. It covered a heater core leak, windshield washer fluid reservoir issue and upper ball joints. I was surprised I had all these issues, then remembered the warranty. Very satisfied.

We took our 2017 Ram 1500 to the dealership to check for a turn signal problem. They found one out of a string of 10 LEDs was not working. Their tech explained that the LED cannot be repaired and the entire headlight unit would need to be replaced. The cost of the headlight unit is over $1000.00, our claim was denied. Today was the first time we used First Extended and found that they were no help whatsoever!

It was very quick and they kept me well informed. It helped me out a lot! Quick and easy process! They are great, best experience I’ve had with a dealership being honest and caring about my time. They kept me well informed over the course of waiting for the ext warranty to be approved or not and got my vehicle well taken care of!

Unless you can afford to go without your vehicle for weeks at a time, do not purchase a policy from this company. My truck has been in the shop for weeks without repair. The company dragged their feet approving the estimate, then denied it and gave no option to appeal! I had to cancel the nonrefundable reservations on my summer road trip. Save yourself the money up front, pay for the repairs yourself and avoid the headache of dealing with this manipulative and deceiving company.

Initially I was told the claims process was quick. I was told that the claims are usually approved within 48 hours and then it would be about 2 weeks before my vehicle was ready to take home. It took 2 months. I bought the vehicle and got to drive it for only 4 days before it then sat at the dealership for 2 months before getting it back. While I am grateful for the warranty I am also completely unsatisfied with the amount of time it took to get my vehicle back in my possession.

You declined anything that costed more than 5 dollars. The slide coverage that you say that you will cover specifically asked for service and yet you will not pay for it. This is a complete waste of money and you should not be able to sell the se sham policies that pay for nothing.

The good news is that my claim was approved. The bad news is that even though the invoice showed that I already paid Tires Plus, someone processing the claim made a mistake and made the check payable to Tires Plus and mailed it to Tires Plus at their address. So it has now been over 2 months since I made the claim and I don't know when I might get the money.

Warranty would not cover a trans cooler, due to my husband's Stage IV Cancer, I couldn't afford it - have the car back for three days and it is not shifting again. My husband can't get into our truck our only other vehicle. We are again without a car, it was in the first time for 5 weeks. Let's see how long and how much this will cost out of pocket.

Have not repaired my truck. I’m still waiting. Four times the same problem. The truck still at the service center. No response. Not been repaired. No way to move around. Stranded. Been waiting for a response from GMC or Parkway. They can’t or don’t know how to repair my my truck.

Dealer was unable to verify warranty. Took them many hours to do so. Because of this I had to go rent a car on my own. As of this date, I have not received any repayment for the car rental. Warranty not in my name but showed on vin #.

My biggest compliment would have to be that I did not have to get involved during the whole process which is great for me since I'm pretty busy during normal business hours. I've been let down from previous warranty companies in the past now I feel more confident that I have a good company backing me.

The process was painless for us, we went through an independent RV facility in Modesto CA who commented on their excellent experience with you guys. Took less than 2 weeks (they needed time to find the replacement awning) total for us to be up and going again! Appreciate the EXCELLENT service by you and the Dealer we went to!

I appreciate Assurant for the ease of their claims process. The Auto repair shop was able to get in contact with the right people to explain the repairs. I had some minor engine repairs, brake monitor repair, and motor mounts. After a couple of days, Assurant replied with what could be covered. Assurant stood by the extended warranty they promised. Thank you Assurant staff.

Was very satisfied with the service provided by the dealership. The staff was very on point with the service they worked on. Would recommend this extra plan to any owner. The Lincoln Dealership was very professional and called each day to help us experience the flow of the day .. Always needed and we are very thankful for their relationship ..

We have had to have our van in for warranty issues 3 times this past year. It was the most frustrating experience ever. The warranty company did not want to warranty our van even though the issues we had were specifically listed on our policy. We will never buy a warranty from this company again.

My claim experience was great. The turn around time the claim that was submitted by the repair facility and how quick it was approved really helped get repairs expedited. I submitted receipts for my car rental and that claim was also handled quickly and efficiently. When I called by phone great customer service was always provided.

I was very pleased with the work, the short time it took to repair my vehicle and the professionalism. When I first called to gather information about my warranty I was treated with respect, all the details were explained thoroughly and everything I was told was exactly as he stated. I'm so glad I had a warranty when I needed it!

Christopher Dodge repaired the problem promptly. They replaced the water pump under the extended insurance warranty. The claim was paid with a deductible of $100. The insurance warranty that I purchased with the vehicle new was now worth it with this repair at 78,000 miles.

Thank you to the team that handled my claims from Nissan service center to Assurant that processed the claim. I'm happy that everything was covered. I would say the timeliness of approving the parts could've been better, I believe it took over a week. However, Nissan let me borrow a rental for the whole time. Thank you to Nissan for that.

Took a long time for the job to be complete, job was complete and repair was good, but the door gasket had to be removal during the repair multiple door gasket were damaged/deformed upon removal, I'm still trying to get the dealership to correct the issue, also the zipper on the passenger front seat cover broke during reassembly and had to add repair time to replace it as well, but the fitment is not as good as the original.

Overall it all work out good. Thank you. I'm happy with all the work and I will recommended. Never have to used insurance. My first time very good experience. Easy to use and will recommended to my friend and family. Thank you so much. The only thing I didn't like so much was the time they took to do the repaint but I know that was a lot of work

I took my car to the Ford dealership for work because the problem with the car would have required ford to program the new parts. I was then told that my warranty company wouldn’t approve the work because I was within 40 miles of the Chevy dealership I bought the car from. There were so many extra steps and added time to get my car fixed than there needed to be.

Did not have any hassles in my service. The service person was greatly helpful and understanding. I HAD 2 PROBLEMS CORRECTED plus two recalls done. I left my vehicle there and picked it up the next afternoon. I was called when the part came in and brought the car in and it was done in very good time.

I recently had the oil pump replaced on my 2017 Chevy Z71 Suburban. However the repairs were delayed, because your records showed a “gap” in my oil & filter servicing of the vehicle, and I was repeatedly asked to provide records of two oil changes, which were admittedly performed not at the local Chevy dealership. This in and of itself is not the issue. The issue was that just months earlier, you replaced my entire transmission, and I had already provided the records for the two oil changes.

Furnace: The furnace wouldn't heat, sail switch needed to be replaced. Very hard location to access the furnace. Insurance wouldn't pay for the extra time necessary, so I had to pay for it. Insurance should have a flexible hourly limit based on furnace location. Black cable replacement: no issues. 4 star rating overall. 5 stars for PC Mechanical service. 3 stars for Insurance not being flexible and covering the repair costs.

Horrible communication. Inspection delays- no communication with outside party handling the inspections. Car has been at the dealership multiple times with the same issues. The dealer and the warranty company make it very difficult to have a timely diagnosis and repair. We love this car and is our only transportation for our kids but moving forward may NOT purchase another KIA. Reach out to me for more information.

Was totally unaware of any issues that technicians discovered during an annual inspection. Service rep came out and explained what they found, and that it had already been run through the claims process and all was good to go for repair. Hardly even realized any real delay in the service, so the turnaround time with the claim must have been extremely fast.

The dealer who sold me the vehicle said that it was not covered under warranty. I called your customer service who informed me that it should be covered and a claim from the dealer was never submitted and denied. I went back to the dealer with this information and was able to get almost all the work done under the warranty I purchased.

There was a lot of miscommunication between us, the customer, the shop and the warranty. We were out of pocket more than $1600, which is not something we can afford and the exact reason we bought the warranty to help mitigate claims so we were not out a lot of money. We have reached out to the shop, to Dallas Leasing where we purchased the vehicle and have no resolution why we are out so much out of pocket.

Replaced motor. First one was defective. Had to order another one. Unfortunately this is still not working properly. I don’t think this is the issue but mechanics think it is. Not happy with work done but warranty wanted promptly on this issue. Will being taking it back or trying to find a qualified mechanic for repair.

I purchased this warrranty from a Nissan dealership! I only owned my vehicle for 4 months be sure you do your research on the package I didn’t! My car left me stranded! The slave Cylinder went out inside the clutch. Mind you it’s located inside housing where transmission is! All the fluid leaked through a seal and it’s suppose to be part of powertrain warranty but forget it! This company is the worst to deal with. Contacted an agent in Colorado. The agent shouted at me when I called him back to ask questions on why! He said, "You don’t have the correct tier Level!" I paid 2400 for the added protection to be led on regarding by finance department at dealer. Beware. If you put less the thousand miles on your new car forget it. This company will let you down! I asked to speak to a supervisor then he said sorry tough luck! I had to spent thousands. Thanks for nothing!

I didn't have to do anything. My service representative contacted the warranty group and told me all the diagnostics and work would be covered by the warranty. The parts were ordered and a week later they were replaced. Everything worked perfectly.

I have a Ram truck. I tried to get it fixed at that dealer but since the dealer I bought it from has a Chevy dealership near this Ram dealer, they wouldn't allow them to fix. Ram dealer would have fixed the day I was there. Not only did I now have to schedule at a new place I had to pick another day. When they got it, it took them 5 days to do the job when the Ram dealer could have done in hours. Horrible that I had to go to a different place just because they were part of the franchise from the original dealer I purchased my policy from?

This shop was informative and reasonable. The warranty coverage has been EXCELLENT. I highly recommend this warranty carrier. I also will only use this shop for repairs. I have had repairs on the steps, also on the leveling system. The biggest expense is electronics and that is also covered. Anyone buying a RV, you definitely should include the warranty coverage. I shopped and this is the best coverage for the cost.

Although the car dealership where my car was getting serviced left me concern about the approval (as he really wasn't sure), I was relieved when I received the call the repairs were covered under my extended warranty; and it took just a couple hours to hear back!... And so not only am I (still impressed at the speed and quality), I am forever a customer of not only the dealership, but also ASSURANT!

You fought the claim, sent inspector to review issue at Partyka Chevrolet, he basically took a peek while on lift. Did not try to drive. The communication between you and the dealership was less than satisfactory. I missed job opportunities and was left without a loaner vehicle for approximately 1 week.

Service plan covered work needed. Very pleased with the coverage of the policy I purchased. So far I have had no issues with coverage or service provided through the plan. I have recommended this service plan to friends and family.

I took in my vehicle for a problem with the emissions sensor. They found that the purge valve had to be replaced and the extended warranty covered it. However, they also found a hydraulic leak in the tensioner of the timing belt. I was told this was a critical issue and photos were sent. I called the extended warranty about the timing belt and tensioner repair, and was told that it should be covered by the warranty.

After purchasing my vehicle in Sept. 2023 there was an issue with my passenger braking system. My auto dealer's service manager handled the claim process. 95% of the parts needed to repair my vehicle were covered to my satisfaction. It did take one full day for some back and forth with Assurant and the dealer, but fortunately, I did not need my vehicle repaired right away.

Approval process needs to be faster. The issues were minor and could’ve been approved faster. The facility was great but service needs to be done faster. When I purchased the warranty I was told that you had mobile technicians but when I called the rep told me different. If the rep at your company was not correct then this needs to be corrected.

Having to use this warranty for the first time I must say that it was a nightmare. My mechanic was told by Assurant that the vehicle had to be outside of 40 miles of where I purchased the vehicle from. Do you make this stuff up as you go so you don't have to pay? I was never told that nor did I see that clause in the warranty. And when you decided to pay you then short changed my mechanic on his hours needed to fix the vehicle plus you took weeks to pay him.

One of the cylinders went on the car my son has. The whole engine had to be replaced. My son was so worried that he would have to pay a lot to get it fixed. The warranty we purchased covered everything!!! They got it done very quickly and we got a loaner car while they fixed it. The guys at the dealership were so nice and helpful.

Engine light was on. First tried changing air filter. Engine light came back on. Four Stars found the problem. I informed them of my warranty. Four Stars checked with warranty quickly and fixed it in a timely manner. Great service all the way around. I would definitely recommend this warranty company and Four Stars Auto.

There is tech at RSM RV Repair and he is good and know what is he doing! The service advisor know how to ** you! Extra charge for everything and no matter what he is taking money from you! With/without warranty! So it’s waste of money to have warranty.

Before the repairs were done, I reached out to see if the rental car would be covered. I was told yes it would be. I am waiting over two months now to be reimbursed. When I called, the representative said they couldn’t help me. I was told to reach back out to the dealership myself. Disappointed in this service.

I found that the warranty department worked with my mechanic and handled the payment in a timely manner. I was reluctant to get the extended warranty, but it showed that it had definitely been in my favor since it was a large repair. If I find this is needed in the future, I have confidence that it will be taken care of.

I was able to drop my tire off and pick it the next day. The tire was completed within the hour. My service text was very nice. He explained the process and I was satisfied with the suggestion to leave the tire since I had my spare tire on already. I was glad warranty came with my car. It was a life saver.

It was just an okay experience, not spectacular. I was happy to pay the $100 deductible for the MAF, but then Star Nissan upsold me throttle bottle service which was supposed to be a complement to the Mass Air Flow; however, it was not covered by the warranty and cost me an additional $185.00 plus tax for a total of $310.00. Since they've done the work, my car vibrates a little. I am intimidated to go back to get my car serviced at that service center in the future.

Initial repairs approved quickly. When I arrived the same evening to pick the vehicle up the Service advisor stated he could not provide an invoice @ this time because the warranty company missed some items on their end and he had to resubmit. This process took almost a week to before Autofair Ford in Manchester NH could produce an invoice. Because of this I was told I can no longer use this warranty program with them. This is a huge problem for me seeing they are my main dealership.

Due to an error regarding my period of coverage, I had a repair to pay out of pocket. Once that error was corrected, I called to file a claim. I was sent an email to setup an online account and submit my claim. It was late on Friday evening, so I didn't get setup until Sunday eve. Once setup, my claim showed it was closed. I called and was given the same email, minus the link to submit my claim. Called again, given an email address to submit my documents.

The overall claim process went very well. Quick, with no real intervention by me. The Terryville team, quickly analyzed the problem, ordered the necessary part and corrected the issue with minimal down time for me. Net, a fast and quality completion, and other than deductible, no out of pocket expenditure required by me.

The claim was $629.92 with $100.00 deductible and I only received 483.28. When I purchased the insurance policy I was led to believe that there was only the before mentioned $100 deductible. I was surprised when the check I received was $46.64 less than the amount I had been expecting.. I purchased the warranty in good faith.

Their banking ACH payment system wasn't working so they were fast at sending me a check. Very good overall customer service. The ACH would have been a lot easier but the check came in a timely manner and was able to put it in the bank the same day I got it. Normally the dealership deals with it but I had another claim.

I appreciate how everyone and everything. I glad everything was taken care of. The staff was very friendly and they always checked on me. They wanted to if I needed anything else - I would recommend them. I’m completely satisfied. Thank you for the service rendered. Have a great day.

Team at Portsmouth Chevy did an awesome job. They communicated at every step in the process. They worked to make sure my warranty covered as much as possible. There were no surprises. They did an inspection in addition to the emergency service and they explained everything well and gave me options. Overall great experience.

Three weeks and I still don't have my van back. With our family van being down is a major inconvenience along with all of the additional gas I have had to put in my truck. I was only offered a loaner for one day and that is ridiculous. So currently I am very displeased. Thanks. Jason