Assurant Vehicle Service Contracts Reviews

WORST SERVICE EVER!!! Choose another provider! 2 weeks of straight runaround and my car is still at the dealer waiting on the inspector to send his report! 2 WEEKS! That is after the inspection it is 2 weeks without a report! Spare yourselves and go a different route!!! Total scam!!!

Excellent, I highly recommend to all my family and friends. I’m very happy and satisfied with the process and the quickly response. I had to send my truck to the dealer a few times and always have an excellent satisfaction with Assurant. If I have to buy another car warranty for sure I’m going to buy Assurant car warranty again.

The service was deplorable. Assurant stated that they wouldn't cover it because of natural environmental issues. My pcm went out. The wires had to be replaced because they burnt out. Assurant stated it's because an animal chewed it. The communication is also piss poor. They sent an email to my mechanic only and kept saying send pictures. They sent them, but Assurant kept saying now the mechanic has to call back once they send pictures. I said the email they received doesn't state that. So they denied my claim, saying the pcm won't be covered because they stated an animal chewed the wires. Even though clearly the wires burnt out. Shameful rip-off company!

Assurant has a smooth claims process for auto repair issues. I'm very happy with the coverage (platinum plus) and the pre paid maintenance is also a huge saver. Without Assurant I don't know what I would do. I do wish it was a longer rental time for longer repair jobs but considering the alternative it’s still a major win!🥇 They have a massive network which is good because I recently relocated. Thank you!!

I am extremely dissatisfied with the handling of my Toyota Highlander repair reimbursement claim. Following the submission of all required documents, I was informed that processing would take a month. It has now been over a month, and despite multiple calls and assurances that the delay was due to the holidays, I have been given conflicting information regarding the expected completion date. Most recently, I was told to wait until the end of the month, which is unacceptable. The constant changes in explanation and deadline are unprofessional and seem to be a tactic to delay payment. Feels like they trying to scam us.

I bought a 0 deductible warranty for my 2020 Subaru Wrx in 2023. In August of 2025 (68k miles) my engine blew. I contacted Assurant and towed my car to a mechanic that assurant said they would work with. Fast forward to today, January 12th 2026 and my car is STILL sitting at the mechanic's shop based on Assurant's inconsistent and wildly unprofessional communications. I spoke ON A RECORDED LINE with a representative that told me the mechanic wanted “$37,000 worth of repairs” just to find out from the mechanic that was never said. I called assurant to ask about communication between the two companies and was told the only way to obtain that is to seek legal action. When I went back to the mechanic they told me that assurant was only going to authorize a portion of the payment and that I would be left to cover the rest out of pocket. I am now in the process of finding the right attorney to handle this.

I had an incredible experience with Assurant, from talking to their representatives to their network of repair shops. I got my 2021 Genesis G80 repaired rather quickly once I found the right shop. They covered all expenses, with me only having to pay the deductible, as described in the contract. I definitely recommend their services and truly appreciate their quality of work and customer care.

Purchased Assurant's Platinum Car Care Extended Warranty with a $100.00 deductible if repaired at an Auto Nation Service / Repair facility, $200.00 deductible if not. My turbocharger failed and needs to be replaced. After multiple calls to Assurant and at least 4 repair/service departments, I was unable to find a single repair facility that would honor the dollar amount allowed by Assurant. Of the 4 repair quotes I found, all were within $100 - $200 of each other. Assurant would not cover the repair in entirety, leaving me to pay $500.00. In addition to my deductible, I couldn't find a single repair facility nor could Assurant that would accept the amount allowed to make me whole. If Assurant was going to cover 85% of the repair under my extended warranty agreement, that should advertise it that way. EXTREMELY FRUSTRATING!

Assurant has been an easy company to work with. I recently experienced an automatic transmission failure and the claim was paid in its entirety. In fact, every prior claim has been covered without hesitation and expeditiously. I have been hesitant about extended warranty programs, but this experience has changed my mind, and I will buy warranty coverage from Assurant with my next automobile.

I do not recommend this company. Their customer service is very poor, the vehicle inspection takes a long time, and they do not help with a rental car while the claim is being approved. I had to wait more than 12 days for the inspector to come and see my car, and they did not provide me with a rental car. I would not buy this warranty again; it is not worth it.

Received courteous service quickly. Service attendant was very busy, and got the job done. Happy with the repair to my windshield. I have been using North Side Toyota for over a decade and can highly recommend the company. The staff is efficient and tries hard to get the job done properly.

The approval for repair was surprisingly really quick. The exclusionary policy is the way to go. It covers mostly all of the mechanical and electrical on the beagle. I’m glad I purchased the coverage. My cheap app only roughly 80,000 miles and my sensor went out and they paid for it. No issue, no problems.

I bought a truck over the summer and the transmission recently started dropping into 1st gear while driving. I figured it was an obvious easy claim to get approved but after a week at the repair shop I was told it was denied due to "service repair documents were written in pen." This car has been meticulously maintained its entire life. I also noticed there is a previous claim on my profile that I did not initiate. The truck had an issue after purchased and was repaired by dealer apparently on my warranty. I am currently working with a warranty assistance attorney (who will recoup fees) and will continue writing negative reviews on all platforms for the dealer and Assurant sites until the claim is reversed and coverage honored. Warranty #** - Ryan **

Manny and James was the only ones we could get to come to the RV park we was stuck at and got us fixed up enough for us to get the RV trailer to their shop! They are professionals and have heart, which is a rare thing these days! They kept us informed to what was happening and gave us time to drive the almost 1,100 miles without complaints! I am so thankful that there are still good people and good workers in this world!! Thank you again, Manny and James for a job well done!

I recently tried to submit a claim for a sensor on my 2022 GMC Sierra. Before I authorized the dealership from completing the sensor work, I called and verified the sensor was covered under my package. Lisa (Assurant agent) confirmed on 11/3/25 and verified that yes, the sensor was covered. Today, Ignacio (another Assurant agent) was telling me that the information was incorrect and I was misguided, therefore I am responsible for any of the expenses to replace the sensor. He apologized for the incorrect information that was given to me and recommended that I write a review in hopes Assurant would take action to address the incorrect information.

I had my Ford Explorer in at the dealership for a warranty claim. Moon Twp Ford was able to get my vehicle in quickly and my extended warranty paid for both issues that I was having. I am very pleased, it was easy and efficient to get everything fixed! With the costs of parts so high, I am thankful to have a warranty so I have peace of mind!

My tire was damaged while driving. I went to the dealership with the spare tire on and was informed about the tire and rim plan that I had. The correct tire was in stock and installed on the vehicle as I waited. Everything went well in my opinion. Thank You.

Assurant mentioned that Camping World can provide the breakdown—they said they don’t have that information themselves. Honestly, this is a bit bewildering, and I’m starting to feel like I’m getting the runaround. Could you please help clarify or point me to the right contact who can provide the refund details? Thanks so much,

When I bought my 2015 Mini Cooper in early 2025, it had very low mileage (less than 40K) and was in excellent condition. However, a few months in, the car needed major work, making me very glad I'd purchased the contract. My only complaint is that the work took a VERY long time, with delays waiting for permissions for the shop (at the Mini dealership) to do the necessary repairs.

My experience regarding Assurant was satisfaction. My oil change was covered so no money out of pocket. Didn’t take the front desk long to verify my coverage and staff got to work as soon as they could. Not the best wait time but that’s probably on the dealership. Once staff was done with my oil change they brought my car back up with the tires rotated, front seat vacuumed, plastic around the seats and a tag for my service that day. Overall good experience, no complaints and limited worries.

Had my gear selector fail, causing various codes, and small issues. Went to the dealership, they diagnosed the problem...got ahold of Assurant and the repair was completed within the hour. It was nice not to be hassled about actually using their services. And I would definitely recommend their company. Thank you for standing behind your product.

Engine problems. There was a noise that was coming from the engine. And the engine sensor came on. The process took a while to fix however the mechanic took his time and for right now it is fixed. The extended warranty program was great and saved me money. I was happy I took the extended warranty

The rear wheels of my 2021 Silverado locked up and I had to have my vehicle towed to a Chevy dealer. The actuator for the emergency parking brake was faulty and applied the parking brake, causing the brake shoes to wear down to the metal. The warranty covered the actuator, but not the brake shoes. This is not the disc brake pads that stop the truck. The brake shoes for the emergency brake only hold the vehicle in place if they are applied. I feel that the only reason they wore down is due to the faulty actuator that was covered, so the brake shoes should also be included. The representative that I spoke to was rude and told me to have the shop call, but that I would not be reimbursed and in the middle of a question, she put me on hold and never came back on the line. I expected better from an extended warranty company that cost as much as this one did. I look forward to your reply.

The claim was made through my local dealership. The warranty company did not communicate anything to the dealership or myself. They only fixed part of the problem, stating that the motor was the only thing that needed replaced, even though the dealership advised them that the motor and the arms needed replaced. We went back and forth with the warranty company for a month and a half and the problem still wasn't fixed.

I submitted an invoice and receipt for a $884.32 reimbursement for a power regulator on the passenger window of my 2018 Kia Niro that I purchased three months earlier. It was needed so the window would raise. I received a reimbursement check of $447.15. I sent an email to the contact address listed (csauto@assurant.com) but never received any response on why I only received a little more than half of the reimbursement I had requested. I am still waiting for an explanation.

On a Friday, about 4:00 pm, my tire was punctured by a nail. I was close to my service center and I stopped in. The service manager called Assurant and was able to replace the tire by 5:10 pm, fully covered by Assurant. It was amazing that your company was able to receive a claim, turn it around so quickly - late on a Friday and get me back on the road. Thank you very much for your service and support.

Policy states that damage due to dry rot is excluded and I agree to that. My claim was denied mentioning any tire with dry rot is excluded even if damage is due to road hazard. Totally wrong interpretation. Customer service is not understanding the real issue.

9/22/2025 near midnight: Hit a curb and got two flat tires on passenger side. Having never used this new coverage, had to search through paperwork to find out how to get roadside assistance. Found a phone number, called, got an automated system. Hung up, called back. Got a person, Lawrence. Explained circumstances and that I have this coverage but don't know how to use it. He took some information and said towing is necessary because it's two tires. He asked where I wanted it towed to. Requested that he suggest a place. He did, Pep Boy on Elvis Presley Blvd. - 4 miles from my home. I said Okay. He arranged the tow and provided me all necessary info.

My small chip turned into an 8" crack overnight. I took my car to the local Subaru dealer who replaced the windshield and recalibrated my eyesight detection system. My policy covered the work completely. The dealer worked directly with the service contract holder seamlessly. My investment in the contract was worth the money spent.

I filed a claim on 9/9 for tire pressure sensor faults in my Ford Explorer. I paid my deductible upon pick up. On 9/22 the exact same code came up on my dash for tire pressure sensor faults. I called the dealership to report that my car is having the exact issue that I just paid for have fixed. I was told by the service department that since it was the same issue that I wouldn’t have to pay again and set up another appointment for 9/26. When I arrived to pick up I was told my vehicle had not been touched because Assurant told them they would charge me my deductible AGAIN for the EXACT SAME ISSUE that was fixed DAYS PRIOR. I refused.