First Extended Service Corporation Reviews

I gave my warranty information to my Service Writer at Peoria Ford and he handle the claim for me. It took nearly 10 days to get the vehicle fixed with making the claim and having an available Technician to resolve the issue. I had a rental vehicle for that time period and had hoped it would have been covered under the Extended Warranty.

I had no worries in the Integrity of the service provided. It was great service, and not so much a a long wait time. The Service Agent explain everything needed with each step taken and the end results was marvelous. I would recommend their service to friends and family and look forward to my next repair.

Had my display screen replaced and it was great service. Everyone was great and it was done in a timely manner. I would recommend them to anyone. Dropped the car off at 3 and didn’t even make it home and it was done. They were very flexible of when I could come back and pick it up. The front desk people were awesome and very informational. If I ever had any other problems I would definitely go back to use them.

The car lot had my car for 27 days without it ever being touched!! I was given the runaround and told to call Assurant eventually. When I called them, then MAGICALLY everything went through and my part was “approved” to be paid for the same day. Bottom line IT WAS A COMPLETE ** SHOW!

I was sold this warranty when buying car advertised as great. Been a war getting claim approved for some reason, at dealer within 40 miles as contract states, then moved to purchasing dealer. Informed dealer coming to get. Should be getting a lawyer right now, haven't seen car in 3 months. Freaking joke.

Strut spring broke. Warranty doesn't cover OEM parts. The Aftermarket strut doesn't replace all the parts the OEM part does. I continue to have issues, and it still sounds like something is broken despite the strut being replaced twice. I appreciate what the dealer did to make this right, but the only fix is to replace it with OEM parts.

Advisor had to call many times for approval. Sent by selling dealer since they couldn’t fix. Since sent, a blanket approval would have made sense. Over one and a half weeks to complete. Approved for a loaner for one day although it was recommended not to drive any longer until fixed.

Between Assurant refusing to pay for shipping of the warrantied part and Velocity not willing to find a provider that didn't charge $175 for a 8OZ part measuring 2x6 inches it was a disaster. Yes, the unit was repaired, at the cost of $100 deductible and $175 for shipping of the part, keeping in mind the initial extended warranty was $8000.... I think both companies could have done better.

I love me some Son's Honda but unfortunately, I reside in Macon Ga. which is 1 hour away and Walsh Honda will not honor the warranties that I purchased through Son's. All of my services have to be processed through Son's. During the last visit with Son's Honda, there was a delay regarding payment to the third party in repairing my rims. Why offer a warranty when there are problems paying based on numerous past claims? I don't give a damn if I scratch every rim on my car, that's why I purchased the three-for-one protection warranty. PAY THE BILL. There are no type of stipulations on this contract.

My experience was kind of rocky with the waiting process. But the people at Legacy made it better. I’m just glad to be back riding. Thanks to all that helped. Hoping that nothing else happens to my car but I’ll be back soon. Especially if it’s nothing but an oil change.

Excellent service from Simmons Rockwell Ford, ease of claim went well. The service dept was aware of the issue and when I called to see if my issue was under warranty the customer service Rep was very helpful. The total time without my vehicle was 1 day. Excellent response by all.

The extended warranty helped to replace most the services of the air conditioner that went out. My biggest problem is that for GM to replace the air conditioner they had to cut the belts per their policy and yours said to loosen it and take the tensioner off and just not replace the belts, so I was charged for belts which I should not have been.

I purchased the high tech auto warranty on 3/6/21. I took my vehicle in for repairs last week and was told by my mechanic I need a PCM powertrain control module. The service contract brochure clearly shows this part is covered with the warranty I have. However, when my mechanic tried to start the coverage process they were told it wasn't covered. I called today to question why and was told only what is listed on my signed document is covered. I continued to reference the service contract brochure given to me by the dealership when I purchased the vehicle that clearly shows this part is covered for the warranty I purchased. They hung up on me. This part should be paid for by the warranty as I have the documents showing it is a covered item.

Not amused with this warranty at all. The shop I am forced to use has been cutting wires on my car and I'm told no matter what if I'm with in a certain mile radius I must use this shop. So I have to have a mile long CARFAX report because I can't use the dealer that is closest to me. It's just crazy that I paid a ridiculous amount for this warranty and am being forced to use a shop that does ghetto tactics just to get more work.

I was glad the oil leak matter was resolved but it was secondary to the transmission issue. The transmission fix was not covered by warranty which was disappointing and I had to pay out of pocket. I got the warranty for a reason. The issue start happening again and truck is currently at the shop.

It was an effortless experience. I took my car into the shop and they worked directly with Assurant Auto Warranty to get me back on the road. I would purchase an extended warranty again as it really saved me when my car broke down. Thank you, Assurant Auto Warranty, for all your assistance.

Working with Marhoffer and the Assurant company was simple and easy to understand. However, I was not happy with the length of time involved that it took for me to get the truck back. My truck was held by Marhoffer for 4 days before the air conditioning was repaired. Was confused about Assurant agent checking on other possible repairs.??? Finally, repair was made and air conditioning works fine now.

The claim took over a week and did not cover the full amount it was supposed to. I pay for a warranty for it to just be a problem. I would never recommend this company and will be writing a review on Google too. The dealership even agreed that it was a hassle dealing with this company.

Part of my contract didn't even have coverage for essential safety features on my vehicle which was the front auto collision detection that were having issues. I scoured through the contract and I'm sure it falls within a parameter of my contract but they said it was not covered. This was the only negative I have to say.

I have not used your service. I asked for the rest of my money back a month ago and have heard nothing. The money was thrown away, or stolen. The charges to me were the same whether I used your service or not. The dealer was not supportive about using my insurance either.

Took my vehicle in primarily for front brakes. The parking sensor was showing an error. Turns out the sensor was bad and had to be replaced and painted too match. The dealer handled the claim paperwork for me and everything went good. I have used the service before, and the dealer let me know ahead of time if it was covered or not. All in all not a bad service so far. Like everything, it's not worth it if that one time it doesn't cover what you need. This is worth it so far, so no complaints.

Your services ** suck!!! The absolute worst customer service ever!!! You guys should be reported the BBB!!! Customer service and support is far from what you receive!!! All you receive is **!!! Hands down the worst company ever!!! You guys are supposed to make sure your customers are taken care of and you don’t!!! You don’t even care about your customers, all you care about is the fact that you are making a paycheck!!!

They would not cover my vehicle repairs, I had to Pay $4500 out of my pocket because the claims adjuster knows very little about Mechanical systems and would not cover my vehicle, very disappointed with this company, their Customer reps are very rude and not professional at all they should be very ashamed of themselves. The reason people purchase insurance is to have a sense of security so when a issue arises with their vehicle it's not such a financial burden, thanks to First Extended Service Corporation I Paid them for the Coverage and paid to have my car repaired, ATTENTION, ANYONE WHO READS THIS DO NOT PURCHASE WARRANTY FROM First Extended Service Corporation. THEY DO NOT HAVE YOUR BEST INTEREST AT HAND.

Once their schedule opened up, the service was fast and efficient! Kassy is the best! Driver was very friendly. Service tech was efficient despite a bit of a delay (on my part) to get done in reasonable time! Excellent service department and quick in and out. No issues with repairs.

Fee difference between what is allowed and what dealers charge. That was unexpected. A fee chart on a website would be helpful. This will be helpful in determining the best value and best service providers. Other than that the experience was quite pleasant. I hope I won’t have to use it again for a while.

I’m have said repeatedly that I’m so glad that I had the extended warranty. All of the repairs were covered, a torque converter AND an engine! The warranty also covered an oxygen sensor. My only frustration was the time it took to get parts - not the fault of the dealership or warranty company, but frustrating just the same

Karyln ** was very helpful and professional. She explained everything to me clearly on what was done to my vehicle and the reasons for it. Everything was done in a timely manner. Was able to drop off and pick up in the same day. Highly recommend their services to everyone!

I never had to deal with the repairs directly. Newton Nissan took care of all of the important details on my vehicle from the reports to the repairs. I was very pleased on how it was taken care of so quickly. Everything went very smooth and I did not have to do anything... Daryl ** at Newton Nissan took care of everything that needed to be done.

Thank You for help. These small but costly items that suddenly popped up this year were taken care of quickly and painlessly. Between your coverage and the Great service at Lee Johnson Chevrolet this was painless and quick. It does take a couple of days to get your approval but in the end fully taken care of.

The length of time to approve a claim is ridiculous. I was never reimbursed for my car rental. The warranty company only covers $175 when these days it’s double that. I ended up paying for rental $500 out of my own pocket for the rental. It was very inconvenient. I was not allowed to get my car repaired at the dealer off of my choice. I would NEVER get First Extended Warranty again and I certainly would NEVER recommend it to anyone.