Assurant Vehicle Service Contracts Reviews

Been over six weeks since a completed repair covered by the service contract and I still, STILL Don't have my reimbursement for the rental.

My Jeep Compass had some small leaks that were detected by the dealership. A claim was submitted to Assurant. The leaks were determined to be covered by warranty. Assurant approved the repairs, the dealership quickly made the repairs and got me back up and running in short order. I will definitely purchasing this warranty on all future vehicle purchases.

If I could give no stars I would. I have been in the automotive industry since 2003. Never once have I experienced such awful service from Assurant. Most of my previous interactions with them have been positive, apparently though they have changed the way they do business so you basically have to hold the customer hostage until they pay for a $200 tire while their customer just paid $1300 for a 3-4-1 or tire & wheel product that isn't worth the paper it's printed on anymore. Mind you I sold this policy for 4 years and while doing finance at a Chrysler store it WAS a quality product. Long story short they rejected the customers claim because I replaced his tire and let him leave prior to final approval. This has never been an issue in the past.

Assurant is a complete ripoff and is the most professional company you’ll ever meet at denying claims…. On one claim I’ve spoken to about 14 different reps given all the documentation and I continue to call and they still haven’t paid the claim and every time I call it it’s like making a new claim and nothing has ever done and nothing is ever resolved, and no claims are ever paid.… I’ve been trying to make this claim for three months so if you’ve got no job and all day to call these people and play games this is the company for you.. I think the representatives on the phone are in foreign countries and they just play the game denying claims all day. Do yourself a favor and don’t get involved with this absolute fraudulent company.

Updated on 04/07/2026: Adding a star as I appreciate Assurant at least following up on the concern. At this point, Assurant says the dealership is being unreasonable with the amount of hours for the repair based on their metrics and of course the dealership states Assurant is being unreasonable with the amount of hours approved, thus leaving me, the consumer having to pay thousands for a "covered" repair. The dealership is sending "more" supporting documentation to Assurant so I'm hopeful. I'm now on week 3 without a vehicle.

I had a very disappointing experience with this repair shop and would not recommend them. I brought my vehicle in on March 9, 2026, for a repair covered under my warranty and paid my deductible, expecting the issue to be properly resolved. From the start, there were delays and poor communication. I was repeatedly told the car would be ready on certain days, but it was not, and I had to constantly follow up myself just to get updates.

Assurant has been awful. Ford has had my explorer for 2 weeks. For a new transmission and cv boot and axle. Finally assurant agreed to pay some of the transmission. They want me to pay $1000 for part of the labor and admin fees. And I have a $100 deductible. They also want to put in an aftermarket transmission (which they sent an inspector out to make sure it needed the transmission and there weren't any aftermarket parts on it that I had done outside of ford. Which I haven't. But they want to put aftermarket in) and they don't want to cover the cv boot and axle. I've been told on a comprehensive front to back warranty they should be covering it all. Except the deductible. This is my first claim ever and I bought the Explorer brand new (cash). I am a fully disabled mom of 3 on a fixed income. No savings, etc. As I just had 2 brain surgeries for a massive tumor. I'm tapped out and I NEED my truck. Assurant I need your help. Please.

Everything was done quick, fast, in a hurry from the time of the start of the claim to the end of it. Even in the beginning when I had to rent a car in the middle, I sure worked out all those details so all I had to do was call One to make sure that I had rental car coverage. The dealership also worked with them and they said they worked really well together and it was a there were problems with my vehicle, but they did. They were able to fix it after the parts obviously took a few days to get there because of shipping issues but Assurant is by far the best company I’ve dealt with so far. When it comes to aftermarket warranties, I will always recommend them!!!!

They always answer my calls and were able to cover my car batteries. The customer service was excellent, and they worked well with the dealership who fixed my car. I'm glad that Enterprise uses them.

Unfortunately, I bought a used car, the engine blew in 4 months. I purchased the Silver contract during financing. I’m happy I did! I had multiple tows at no cost, and only paid my deductible for a new engine. The turnaround was fairly quick so I chose not to get a rental. The App was easy to use and the Reps were polite when I needed to call with questions. During a stressful time, I’m thankful for no hassles, disputes, and no hoops to jump through. I have no regrets purchasing Assurant car warranty and it’s well worth the cost.

If you're thinking about buying an Assurant backed EW look elsewhere. I have been trying to get my water pump replaced under my comprehensive warranty which specifically says the water pump is covered. Assurant keeps denying my claim without talking to my mechanic or myself. I have even called the original dealership I purchased the car and EW contract from and they have been getting stiffed by Assurant at every step. I have called into Assurant multiple times being told different things each time and that this is out of their hands but when I call the dealership they're being told by Assurant that it's out of the original dealership's hands as well. I escalated to a customer support manager who was rude and condescending. I purchased this coverage and Assurant is hell bent on giving everyone the run around to make the process as difficult as possible.

PCM needed to be replaced. My deductible did not have to be paid until the end. Dealership and max are communicated between each other and kept me informed. As simple as dropping the truck off, paid when picking it up. Easiest claim I have ever experienced. A lot better experience from both dealership and max are than I had anticipated. I have used other warranty companies and the experience was a nightmare, this was smooth and easy.

I also purchased AutoNation Acura North Orlando's recommended warranty at the time of sale of my car, specifically to protect against major repairs. A claim was submitted, and while claims are advertised as taking 1–2 days to review, mine has now been under review for 28 days. No one can provide an explanation, and I have been unable to speak directly with the claims review department.

WORST SERVICE EVER!!! Choose another provider! 2 weeks of straight runaround and my car is still at the dealer waiting on the inspector to send his report! 2 WEEKS! That is after the inspection it is 2 weeks without a report! Spare yourselves and go a different route!!! Total scam!!!

Excellent, I highly recommend to all my family and friends. I’m very happy and satisfied with the process and the quickly response. I had to send my truck to the dealer a few times and always have an excellent satisfaction with Assurant. If I have to buy another car warranty for sure I’m going to buy Assurant car warranty again.

The service was deplorable. Assurant stated that they wouldn't cover it because of natural environmental issues. My pcm went out. The wires had to be replaced because they burnt out. Assurant stated it's because an animal chewed it. The communication is also piss poor. They sent an email to my mechanic only and kept saying send pictures. They sent them, but Assurant kept saying now the mechanic has to call back once they send pictures. I said the email they received doesn't state that. So they denied my claim, saying the pcm won't be covered because they stated an animal chewed the wires. Even though clearly the wires burnt out. Shameful rip-off company!

Assurant has a smooth claims process for auto repair issues. I'm very happy with the coverage (platinum plus) and the pre paid maintenance is also a huge saver. Without Assurant I don't know what I would do. I do wish it was a longer rental time for longer repair jobs but considering the alternative it’s still a major win!🥇 They have a massive network which is good because I recently relocated. Thank you!!

I am extremely dissatisfied with the handling of my Toyota Highlander repair reimbursement claim. Following the submission of all required documents, I was informed that processing would take a month. It has now been over a month, and despite multiple calls and assurances that the delay was due to the holidays, I have been given conflicting information regarding the expected completion date. Most recently, I was told to wait until the end of the month, which is unacceptable. The constant changes in explanation and deadline are unprofessional and seem to be a tactic to delay payment. Feels like they trying to scam us.

I bought a 0 deductible warranty for my 2020 Subaru Wrx in 2023. In August of 2025 (68k miles) my engine blew. I contacted Assurant and towed my car to a mechanic that assurant said they would work with. Fast forward to today, January 12th 2026 and my car is STILL sitting at the mechanic's shop based on Assurant's inconsistent and wildly unprofessional communications. I spoke ON A RECORDED LINE with a representative that told me the mechanic wanted “$37,000 worth of repairs” just to find out from the mechanic that was never said. I called assurant to ask about communication between the two companies and was told the only way to obtain that is to seek legal action. When I went back to the mechanic they told me that assurant was only going to authorize a portion of the payment and that I would be left to cover the rest out of pocket. I am now in the process of finding the right attorney to handle this.

I had an incredible experience with Assurant, from talking to their representatives to their network of repair shops. I got my 2021 Genesis G80 repaired rather quickly once I found the right shop. They covered all expenses, with me only having to pay the deductible, as described in the contract. I definitely recommend their services and truly appreciate their quality of work and customer care.

Purchased Assurant's Platinum Car Care Extended Warranty with a $100.00 deductible if repaired at an Auto Nation Service / Repair facility, $200.00 deductible if not. My turbocharger failed and needs to be replaced. After multiple calls to Assurant and at least 4 repair/service departments, I was unable to find a single repair facility that would honor the dollar amount allowed by Assurant. Of the 4 repair quotes I found, all were within $100 - $200 of each other. Assurant would not cover the repair in entirety, leaving me to pay $500.00. In addition to my deductible, I couldn't find a single repair facility nor could Assurant that would accept the amount allowed to make me whole. If Assurant was going to cover 85% of the repair under my extended warranty agreement, that should advertise it that way. EXTREMELY FRUSTRATING!

Assurant has been an easy company to work with. I recently experienced an automatic transmission failure and the claim was paid in its entirety. In fact, every prior claim has been covered without hesitation and expeditiously. I have been hesitant about extended warranty programs, but this experience has changed my mind, and I will buy warranty coverage from Assurant with my next automobile.

I do not recommend this company. Their customer service is very poor, the vehicle inspection takes a long time, and they do not help with a rental car while the claim is being approved. I had to wait more than 12 days for the inspector to come and see my car, and they did not provide me with a rental car. I would not buy this warranty again; it is not worth it.

Received courteous service quickly. Service attendant was very busy, and got the job done. Happy with the repair to my windshield. I have been using North Side Toyota for over a decade and can highly recommend the company. The staff is efficient and tries hard to get the job done properly.

The approval for repair was surprisingly really quick. The exclusionary policy is the way to go. It covers mostly all of the mechanical and electrical on the beagle. I’m glad I purchased the coverage. My cheap app only roughly 80,000 miles and my sensor went out and they paid for it. No issue, no problems.

I bought a truck over the summer and the transmission recently started dropping into 1st gear while driving. I figured it was an obvious easy claim to get approved but after a week at the repair shop I was told it was denied due to "service repair documents were written in pen." This car has been meticulously maintained its entire life. I also noticed there is a previous claim on my profile that I did not initiate. The truck had an issue after purchased and was repaired by dealer apparently on my warranty. I am currently working with a warranty assistance attorney (who will recoup fees) and will continue writing negative reviews on all platforms for the dealer and Assurant sites until the claim is reversed and coverage honored. Warranty #** - Ryan **

Manny and James was the only ones we could get to come to the RV park we was stuck at and got us fixed up enough for us to get the RV trailer to their shop! They are professionals and have heart, which is a rare thing these days! They kept us informed to what was happening and gave us time to drive the almost 1,100 miles without complaints! I am so thankful that there are still good people and good workers in this world!! Thank you again, Manny and James for a job well done!

I recently tried to submit a claim for a sensor on my 2022 GMC Sierra. Before I authorized the dealership from completing the sensor work, I called and verified the sensor was covered under my package. Lisa (Assurant agent) confirmed on 11/3/25 and verified that yes, the sensor was covered. Today, Ignacio (another Assurant agent) was telling me that the information was incorrect and I was misguided, therefore I am responsible for any of the expenses to replace the sensor. He apologized for the incorrect information that was given to me and recommended that I write a review in hopes Assurant would take action to address the incorrect information.

I had my Ford Explorer in at the dealership for a warranty claim. Moon Twp Ford was able to get my vehicle in quickly and my extended warranty paid for both issues that I was having. I am very pleased, it was easy and efficient to get everything fixed! With the costs of parts so high, I am thankful to have a warranty so I have peace of mind!

My tire was damaged while driving. I went to the dealership with the spare tire on and was informed about the tire and rim plan that I had. The correct tire was in stock and installed on the vehicle as I waited. Everything went well in my opinion. Thank You.

Assurant mentioned that Camping World can provide the breakdown—they said they don’t have that information themselves. Honestly, this is a bit bewildering, and I’m starting to feel like I’m getting the runaround. Could you please help clarify or point me to the right contact who can provide the refund details? Thanks so much,

When I bought my 2015 Mini Cooper in early 2025, it had very low mileage (less than 40K) and was in excellent condition. However, a few months in, the car needed major work, making me very glad I'd purchased the contract. My only complaint is that the work took a VERY long time, with delays waiting for permissions for the shop (at the Mini dealership) to do the necessary repairs.

My experience regarding Assurant was satisfaction. My oil change was covered so no money out of pocket. Didn’t take the front desk long to verify my coverage and staff got to work as soon as they could. Not the best wait time but that’s probably on the dealership. Once staff was done with my oil change they brought my car back up with the tires rotated, front seat vacuumed, plastic around the seats and a tag for my service that day. Overall good experience, no complaints and limited worries.

Had my gear selector fail, causing various codes, and small issues. Went to the dealership, they diagnosed the problem...got ahold of Assurant and the repair was completed within the hour. It was nice not to be hassled about actually using their services. And I would definitely recommend their company. Thank you for standing behind your product.

Engine problems. There was a noise that was coming from the engine. And the engine sensor came on. The process took a while to fix however the mechanic took his time and for right now it is fixed. The extended warranty program was great and saved me money. I was happy I took the extended warranty

The rear wheels of my 2021 Silverado locked up and I had to have my vehicle towed to a Chevy dealer. The actuator for the emergency parking brake was faulty and applied the parking brake, causing the brake shoes to wear down to the metal. The warranty covered the actuator, but not the brake shoes. This is not the disc brake pads that stop the truck. The brake shoes for the emergency brake only hold the vehicle in place if they are applied. I feel that the only reason they wore down is due to the faulty actuator that was covered, so the brake shoes should also be included. The representative that I spoke to was rude and told me to have the shop call, but that I would not be reimbursed and in the middle of a question, she put me on hold and never came back on the line. I expected better from an extended warranty company that cost as much as this one did. I look forward to your reply.

The claim was made through my local dealership. The warranty company did not communicate anything to the dealership or myself. They only fixed part of the problem, stating that the motor was the only thing that needed replaced, even though the dealership advised them that the motor and the arms needed replaced. We went back and forth with the warranty company for a month and a half and the problem still wasn't fixed.

I submitted an invoice and receipt for a $884.32 reimbursement for a power regulator on the passenger window of my 2018 Kia Niro that I purchased three months earlier. It was needed so the window would raise. I received a reimbursement check of $447.15. I sent an email to the contact address listed (csauto@assurant.com) but never received any response on why I only received a little more than half of the reimbursement I had requested. I am still waiting for an explanation.

On a Friday, about 4:00 pm, my tire was punctured by a nail. I was close to my service center and I stopped in. The service manager called Assurant and was able to replace the tire by 5:10 pm, fully covered by Assurant. It was amazing that your company was able to receive a claim, turn it around so quickly - late on a Friday and get me back on the road. Thank you very much for your service and support.

Policy states that damage due to dry rot is excluded and I agree to that. My claim was denied mentioning any tire with dry rot is excluded even if damage is due to road hazard. Totally wrong interpretation. Customer service is not understanding the real issue.