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2x Buyer's Choice Award Winner

Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 7 Reviews 675 - 825
    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 24, 2025

    My mother felt safer with the Life Alert pendant. She basically lived on her own until 102. I believe they were called a couple times to take her to the hospital, but they also called on the machine when a smoke alarm went off.

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    Verified purchase
    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed March 24, 2025

    What a successful operation Life Alert is! Your response for me and courtesy to me and my family needs to be spoken about, out-loud and seen and heard verbally too! Keep up the great work and pat those operators on their backs and tell them “Thank you for your Help!” from me too.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed March 21, 2025

    Mom fell, pushed Life Alert button and I received a call. Went next door and picked her up. Thanks for the quick response.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 21, 2025

    He fell out of bed and was unable to get back into his wheelchair or his bed. He was able to press the button pendant to call Life Alert and a “paramedic” was able to get him back in bed. It was a relief to hear from the paramedic that they were able to assist him. We are thankful for Life Alert.

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    Verified purchase
    Fall Detection

    Reviewed March 20, 2025

    Had a fall. Life Alert was great! Thank you!! We appreciate all you do!

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 20, 2025

    We had multiple experiences with Life Alert with my mom. They were always very nice and helpful.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 19, 2025

    They contacted us right away. Always very nice on the phone. So glad we have Life Alert for our mom.

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    Verified purchase
    Fall Detection

    Reviewed March 19, 2025

    I could not walk. Life Alert sent an ambulance and stayed on the line until he spoke to the paramedics.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 18, 2025

    My wife had a stroke. Life Alert called an ambulance and stayed on the line with us. Giving us positive assurance that help was on the way.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 18, 2025

    Life Alert stayed on the line until help arrived. They spoke directly to the EMT’s to confirm I was okay.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 17, 2025

    Life Alert contacted the help source I needed in a timely manner!

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    Verified purchase
    Fall Detection

    Reviewed March 17, 2025

    We were able to get her to the hospital via Life Alerts dispatching for EMS.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 14, 2025

    I feel very safe with Life Alert. I am 90 years old and have no one. So, now I have someone to call.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 14, 2025

    Life Alert was very helpful and stayed with me until the fire department came after.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 13, 2025

    I fell and needed help to get up. Life Alert called for help immediately.

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    Verified purchase
    Customer ServiceTechFall DetectionStaff

    Reviewed March 13, 2025

    My husband fell out of the bed and couldn’t get up. So, I called Life Alert. They sent out he firemen to help. He is fine now. Thank you.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 12, 2025

    Life Alert is always very nice and kind and thorough. Thank you, so much.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed March 12, 2025

    My father experienced a sudden facial tingle. Then a facial drop at the breakfast table. I pressed the Life Alert button. By the time the woman came on the line, the symptoms had quickly passed. They checked my dad out and he was ok. We followed up at the ER at their suggestion.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 11, 2025

    He fell and missed the chair and was unable to get himself up nor could I assist him. Life Alert was dispatched and assisted getting him back up. They also assessed him for injury which thankfully he avoided. Life Alert was professional as always and made sure he was okay before disconnecting the call. They are always pleasant, patient and caring.

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    Verified purchase
    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed March 11, 2025

    My mom had a massive stroke. Coming home we set up with Life Alert and she has had to use it 3 times already. Y’all are amazing the operators stayed on the necklace and called emergency contacts. They calmed her down called 911 and did not let her go until the fireman told them they were here every time.

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    Verified purchase
    Punctuality & SpeedFall Detection

    Reviewed March 10, 2025

    I tripped and could not get up. I was not injured. Life Alert was speedy and calming.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 10, 2025

    I have fallen plenty of times and Life Alert came to my rescue and was kind and courteous. Thank you, Life Alert team.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 7, 2025

    We had to use Life Alert on a few occasions. Everyone was always understanding and helpful.

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    Verified purchase
    Fall Detection

    Reviewed March 7, 2025

    I fell and I cut my arm. Life Alert took me to the hospital.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 6, 2025

    I live alone. I am 84 years old and I rely on Life Alert completely, I recently needed hospitalization. I was in a lot of pain. I was able to contact Life Alert. They responded and took me to the hospital. I remember nothing of this. They saved my life. I will always be thankful. Thank you!

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed March 6, 2025

    On the floor and could not get up. Life Alert came pretty fast after I pushed my alert button and they told me to please call them ASAP when this happens again. They were the nicest people I have ever dealt with and I tell everybody if they know someone who lives alone to please check into getting Life Alert. Best money I have ever spent.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 5, 2025

    We have had to use Life Alert for my husband a few times over the past year. Each time my husband had a fall or was not responsive or had other medical issues. Life Alert sent help immediately. Just one push of a button and a very courteous and professional and caring staff. They had help on the way right away. I would recommend Life Alert to others.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 5, 2025

    I got dizzy and fell to the floor hitting my back on the corner of the wall. I hit my watch button and the dispatcher asked me questions. They called EMTs. They checked me over and I stayed home. No need to go to the hospital. Life Alert made sure I was okay and the EMT told them that I was okay.

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    Verified purchase
    Punctuality & SpeedFall Detection

    Reviewed March 4, 2025

    The Life Alert dispatcher came on very quickly and contacted 911 and my daughter. The dispatcher kept me informed and stayed on the line until EMT’s arrived.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 4, 2025

    Fell in my bedroom and hit my head on the night stand. Couldn’t get up. Left leg was injured, and called Life Alert.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 3, 2025

    I don’t walk, slid out of my chair. Life Alert helped get me off the floor back into my chair. Very gentle and kind. Thank you.

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    Verified purchase
    Fall Detection

    Reviewed March 3, 2025

    My mother thought she was having a heart attack. Life Alert contacted the fire department and ambulance. She was taken to the hospital.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Feb. 28, 2025

    I was sick with a UTI which caused me to be confused and didn’t know who I was. Life Alert called paramedics and my son. Good service.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 28, 2025

    Life Alert was very helpful, stayed on the line until EMT’s arrived and talked to them.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 27, 2025

    I was having very fast heart beats. I waited to see if the beats slowed, but finally called Life Alert. They stayed with me until all was well.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 27, 2025

    Life Alert was professional, friendly, quick action and they stayed on the phone throughout.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Feb. 26, 2025

    Life Alert responded with 911 dispatch of ambulance when I was experiencing a life-threatening bleed out.

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    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed Feb. 26, 2025

    I had fallen and could not get up. Life Alert was quick and very, very helpful.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Feb. 25, 2025

    She could not get up off the toilet. Life Alert was called and EMT’s got her off the toilet and into her wheel chair.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 25, 2025

    Everyone at Life Alert was very helpful, kind and considerate with my well being in everyone’s mind.

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    Verified purchase
    Fall Detection

    Reviewed Feb. 24, 2025

    Have poor balance, and a tendency to fall! Would be lost without “Life Alert!” I’m confined to a wheelchair!

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 24, 2025

    I have fallen many times; Life Alert is always there to help. Never remove from my neck. So thankful for Life Alert.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 21, 2025

    I have fallen 3 times because I have lupus and legs just collapse. Life Alert responded quickly. Thank you.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 21, 2025

    I have recently had a stroke and I woke up and couldn’t move. I hit the Life Alert and was immediately put at ease. They were efficient and kind.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 20, 2025

    I fell on the bathroom floor and was unable to get up. Life Alert staff was professional, helpful and caring.

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    Verified purchase
    PricePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 20, 2025

    My mom needed medical assistance and Life Alert was fantastic on getting help promptly. Best service ever and worth every dime of cost. I recommend Life Alert to everyone I know. “Simply the best.”

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 19, 2025

    My husband had a fall in the kitchen area and was unable to get up. He pushed the alert button and four police men arrived within moments and assisted him to a chair. He was not seriously injured thank God. The police and medics gave him a thorough exam and it was not necessary to go to the hospital. We were very thankful our Life Alert system and to the first responders.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 19, 2025

    I was sitting in a chair in my living room getting ready to read when the power went out. I got up to get my flashlight in my bedroom, but I could not find my way. It was so pitch black that I became disoriented. I stood for about five minutes realizing that I had to do something because I was afraid of falling. I pressed my Life Alert button knowing that help would be coming. Soon my sister-in-law arrived followed by several first responders. That’s how Life Alert helped me.

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    Customer ServiceContract & TermsSales & MarketingPricePunctuality & SpeedFall DetectionStaffRates

    Reviewed Feb. 18, 2025

    My husband got this when he was suffering from debilitating hydrocephalus. He called Life Alert just for information and prices and wasn't thinking clearly when the Life Alert salesman pressured him into signing a 3 year agreement. I got on the phone quickly to put a stop to it, telling the salesman my husband was not of sound mind, that we needed to think about it. That booger pressured me, saying this was even more reason to get it... like if I didn't, I didn't care about my husband. His quick talking with a slightly aggressive tone also pressured me to submit. Several months later, my husband had surgery to relieve all of his symptoms and he's a new healthy man who doesn't need Life Alert. However, he can't get out of the 3 year agreement and will continue to have to pay $109 per month for the next 2 years. Do not even call these people unless you know how to hang up the phone when they start getting aggressive and manipulative.

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    Life Alert
    Response from Life Alert

    We are very happy to hear that your husband is feeling better. That’s Wonderful! Please know that Life Alert is the service that is used by active subscribers as well – this is why we offer packages with outside of the home devices! Life Alert doesn’t cold call or telemarket, people call us when they want to know more about our services. Although our Care Manager was very nice and informative in providing all the information needed to make an informed decision, we did not hear anything that would indicate pressuring you both into signing up with our lifesaving services, nor did we hear our agent imply that you did not care for your husband. Conversely, we notified you of our terms before you signed the agreement. However, we do care for YOU BOTH! We want you to know how important it is to have our services in any emergency, for any person. We have already spoken with you and offered a financial solution that is in your favor. If you have any further questions, please call our Customer Care dept. at 1-800-803-6320 X-1300, we’re here to help.

    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 18, 2025

    I passed out, and couldn’t breathe. I have COPD, couldn’t get my oxygen and turned blue. By the time emergency help came, your dispatcher stayed and talked with my sister the whole time while her husband helped me on the bed. Went to the hospital and found out I had heart problems. Doing okay now. Want to thank all you people at Life Alert, you have helped save my life 3 times. I highly recommend Life Alert. Thank you.

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    Verified purchase
    Punctuality & SpeedFall DetectionStaffMonitoring Center

    Reviewed Feb. 18, 2025

    My mom was in her room and fell, I was at work. She pushed her pendant and the Life Alert operator talked with her, and calmed her. I was at work and Life Alert contacted me. I went home immediately and the operator was still engaged with my mother and had already contacted first responders. The operator stayed on and relayed my mom’s medical history to the team. She returned home safely from the hospital later with no major injury sustained. Most helpful. Thank you.

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    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed Feb. 17, 2025

    He experienced an episode of low blood sugar at 1:30 am and was incoherent and unable to communicate well. Life Alert was notified and immediately dispatched EMS and contacted family members. Life Alert agent was very pleasant at the early hour of morning and very thorough when explaining what had occurred during EMS treatment. Our family is thankful for Life Alert’s assistance and attentiveness to my fathers needs.

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    Verified purchase
    Customer ServiceMaintenanceFall Detection

    Reviewed Feb. 17, 2025

    I wish I knew how it happened, but when I woke up, I was on the floor and the house was completely dark. Even the TV was off which is unusual for me. Looking around I thought I was in the bedroom until I saw the sofa. I could not get up so, I crawled to the coffee table and found my Life Alert watch and called them. They came right away, but could not get in. The hidden key did not work, but one man found a window unlocked. I have gotten new keys and friends had lights put outside and inside. Life Alert was definitely a life saver for me. They were so polite and I would like to “thank them” for a job well done.

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    Verified purchase
    Customer ServiceTechFall DetectionStaff

    Reviewed Feb. 14, 2025

    I was at home alone and it was around 10:30am. I felt kind of tired. I went out to get my mail and when I came back in, I had chest pain that didn’t go away. I’m 84 years old so I was concerned. Called Life Alert, they arrived in 15 minutes. 4 or 5 came in and helped me up, very gentle. Onto mobile stretcher. Very friendly, put me at ease. Not the first time you’ve helped. Always very nice. I would recommend you to anybody!!!

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 14, 2025

    I woke up in the middle of the night and was so weak I couldn’t stand up. I fell in the hallway and was so weak I couldn’t get up. I used my Life Alert to call for help and they got paramedics there. They transported me to the hospital and I was extremely anemic so the hospital gave me a transfusion. I’ve been stronger ever sense. I was getting chemo treatments for cancer and the chemo caused my blood cells to drop. Thanks to having Life Alert I got the help I needed.

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    Punctuality & SpeedMaintenanceFall DetectionStaffMonitoring Center

    Reviewed Feb. 13, 2025

    I was walking through my house when I somehow tripped and fell forward striking my forehead on the kitchen floor, and breaking my wrist. I immediately pushed my Life Alert button. The dispatcher answered right away, contacted paramedics and stayed on the line with me until help arrived. I fell again 3 weeks later and service was just as good.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 13, 2025

    I was sick and couldn’t get out of my chair for two hours or more, couldn’t reach the phone to call anyone for help. I pushed the Life Alert button; they came on and reassured me that they sent the firemen to help me get up and moving and checked me out. Life Alert called my daughter and son to tell them that I needed help and they sent the fire department. If it wasn’t for Life Alert, I don’t know how long I would’ve had to sit in the chair and how bad I would get before somebody found me.

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    Punctuality & SpeedMaintenanceFall DetectionStaff

    Reviewed Feb. 12, 2025

    A day after vascular surgery I went home. Later in the day I went in the kitchen to get Tylenol and water. I was standing at the kitchen counter, the next thing I knew I was coming to on the floor with blood pouring from my temple. Luckily for me I had my Life Alert; help came within approximately 10 minutes. After ascertaining that I had no broken bones. I was transported to the hospital. I did need stiches very close to my eye and along with the whole right side being one big bruise. I had also broken a toe. Thanks to the EMT’s and Life Alert I am fine.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 12, 2025

    I fell and called Life Alert and the response was quick. They were helpful and reassuring.

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    Fall Detection

    Reviewed Feb. 11, 2025

    I fell to the floor in the bathroom and couldn’t get up. My granddaughter notified Life Alert, and they were here within 20 minutes if not sooner.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 11, 2025

    They always call me promptly and send out emergency services. Life Alert calls for a follow up.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Feb. 10, 2025

    I slipped out of my wheelchair, when activated the dispatcher was kind and friendly. Life Alert put my mind at ease while waiting for responders.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 10, 2025

    I slipped and fell in the bathroom and was unable to get up on my own. Life Alert sent EMTs who arrived and helped me up between the two of them.

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    Fall Detection

    Reviewed Feb. 7, 2025

    I fell inside my home. I and my walker were unable to untangle and get up. My necklace was my “Life Savior.” Life Alert stayed on the line until the emergency personnel could get to me! You were great!! Thank you.

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    Customer ServiceFall DetectionStaffFollow-Through

    Reviewed Feb. 7, 2025

    Slipped on couch, and needed help getting up. Life Alert responded and followed through with service.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 6, 2025

    My mother fell in the bathroom and needed assistance. Life Alert was contacted and they called the local paramedics. They arrived quickly, assessed my mother’s condition and recommended she go to the hospital for more extensive tests due to the head injury. We are grateful knowing Life Alert is just a call away!

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    Punctuality & SpeedFall Detection

    Reviewed Feb. 6, 2025

    Fell in my bedroom and couldn’t get up. Life Alert contacted paramedics who came to assist me promptly.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 5, 2025

    Called Life Alert for help, and they stayed in contact with me until help arrived.

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    Fall DetectionStaff

    Reviewed Feb. 5, 2025

    I fell and Life Alert alerted people to help me at my home.

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    Fall DetectionTimeliness

    Reviewed Feb. 4, 2025

    Had heart issues, Life Alert contacted 911 immediately, and my contact list within minutes.

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    Customer ServiceMaintenanceFall DetectionMonitoring Center

    Reviewed Feb. 4, 2025

    I fell in my home. Life Alert response time was very timely, and I was lucky that no bones were broken!

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Feb. 3, 2025

    Life Alert stayed on the line with friendly talk while we waited for EMS.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 3, 2025

    Life Alert does good work, when you call them for help.

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    MaintenanceFall DetectionMonitoring Center

    Reviewed Jan. 31, 2025

    I slipped and fell very hard in the shower. Most of my body was bruised and my shoulder bone broken. My knee was badly bruised I could not put any weight on it for a month. At 101 years old this was serious. Life Alert answered immediately and the ambulance came within a few minutes.

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    Customer ServiceFall DetectionStaffTimeliness

    Reviewed Jan. 31, 2025

    I woke up and couldn’t move my left leg. Couldn’t stand on it and couldn’t walk. My son was home, but I couldn’t even walk as far as the car. I pushed my Life Alert button and I got an immediate response and within minutes help arrived and the ambulance took me to the hospital. Turned out I had serious blood clots from my ankle clear up my thigh. Very thankful for Life Alert.

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    Customer ServiceFall Detection

    Reviewed Jan. 30, 2025

    Was not feeling well enough to be taken to E.R. We called Life Alert.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 30, 2025

    I fell in my kitchen and could not get up. I was able to call for help using my call button with Life Alert.

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    Punctuality & SpeedFall Detection

    Reviewed Jan. 29, 2025

    Mom was barely conscious and we hit her Life Alert button and they contacted EMS. Fast and efficient.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 29, 2025

    While on a hunting trip in a different state I received a call on the 2nd day that my wife fell and was transported to the hospital. Reception where I was is very spotty so Life Alert left several messages that my phone later picked up. This kind of effort to contact me is very well appreciated.

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    Fall DetectionStaff

    Reviewed Jan. 28, 2025

    She fell and Life Alert sent ambulance and stayed with us until help arrived.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 28, 2025

    My husband slipped and fell against the bathroom door causing it jam. I couldn’t open the door and he kept jiggling the handle. I pulled the cord in the other bathroom and called down to the main desk for help. No one responded. I then pushed the Life Alert button. I thought he fell against the door and I couldn’t open it. They got the emergency personnel here fast.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 27, 2025

    I fell and Life Alert assisted me with non-emergency services by calling my daughter. They were helpful and stayed on the phone with me the whole time.

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    Fall Detection

    Reviewed Jan. 27, 2025

    I’m glad I have Life Alert since I live alone.

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    Fall Detection

    Reviewed Jan. 24, 2025

    This Life Alert service is wonderful, we have recommended this to more people.

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    Fall DetectionStaff

    Reviewed Jan. 24, 2025

    The Life Alert was pushed and help was on the way immediately.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 23, 2025

    Your Life Alert staff was prompt when I called. Very professional.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 23, 2025

    I had a stroke at home. Life Alert stayed on the phone with me until help arrived.

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    Customer ServiceFall Detection

    Reviewed Jan. 22, 2025

    I dropped my phone and couldn’t reach it because it went under the couch. I asked Life Alert to inform my brother.

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    Fall DetectionStaff

    Reviewed Jan. 22, 2025

    I had a fall in my kitchen. Life Alert got help for me.

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    Fall Detection

    Reviewed Jan. 21, 2025

    My husband fell and Life Alert sent emergency aid to our house.

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    Customer ServiceFall DetectionStaffTransparencyCommunication

    Reviewed Jan. 21, 2025

    Patient unable to walk. Life Alert stayed on the phone until helped arrived and kept me updated.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Jan. 20, 2025

    My wife was in big pain. Life Alert had the ambulance here quickly. Thanks for your quick response.

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    Fall Detection

    Reviewed Jan. 20, 2025

    I am so blessed to have Life Alert. They were all wonderful. Thank you so much.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 17, 2025

    I fell and had to call. Life Alert responded and I had to go to the emergency. They were so courteous. Very satisfied.

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    Fall DetectionStaff

    Reviewed Jan. 17, 2025

    I had fallen down and Life Alert had helped me to stand up and get me to get back to myself.

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    Fall DetectionStaff

    Reviewed Jan. 16, 2025

    I had a stroke and pressed the button. Life Alert was very helpful I would recommend it to anyone.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 16, 2025

    I am very well pleased with what Life Alert does. They always stay on the phone with you until help arrives.

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    Customer ServicePriceRefunds & PayoutsFall Detection

    Reviewed Jan. 15, 2025

    I will never use or recommend Life Alert. Life Alert would not cancel our parents' subscription even after we sent a doctor's note and in writing. They kept charging them 8 more months (but stopped monitoring them) until we called again. They then charged us one more month. My parents aren't able to monitor their finances so they thought it was cancelled. Life Alert took advantage of their age and mental acuity. They refused to refund the money even though they had not been monitoring the last eight months.

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    Response from Life Alert

    Thank you for contacting us. We understand your frustration and we are sorry you feel you had a bad experience with Life Alert. Per our recorded calls and automated records, after we received the documentation needed to cancel the account, we attempted to contact you to start the cancellation process, but you did not return our calls. The account is now closed. If you have any further questions, please call our billing dept. at 1-800-803-6320. Thank you, Life Alert.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 15, 2025

    My father was attempting to enter his house from the garage when his leg gave out and he fell to the floor. He had no strength to get himself up so he pressed his Life Alert button. The dispatcher called paramedics, my brother and sister and stayed in the line with him until I arrived along with the medics. He appreciated knowing someone was getting help for him and talked with him until they arrived.

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    Customer ServiceFall Detection

    Reviewed Jan. 15, 2025

    My mother-in-law fell in the bedroom, when she pressed the button, she could not hear them on the device in the living room so she kept pressing the button. Life Alert called 911 and myself. I arrived at the same time as the ambulance. When I entered the apt Life Alert who was still on the line and did not clear until they knew EMT’s has arrived.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 14, 2025

    My mom fell on the kitchen floor and had to push her button for help. Life Alert called all people listed and kept us apprized of what was going on. They called as many times as was needed. I can’t thank them enough for all their help, they’re amazing, caring, professional people. I would recommend Life Alert to anyone.

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    Customer ServiceMaintenanceFall DetectionStaff

    Reviewed Jan. 14, 2025

    I had a person trying to break in my home and this person was extremely angry. Life Alert stayed on the system with me until police arrived. They even called the police for me, because I was terrified and didn’t take safe action for myself. I will always be grateful for the Life Alert that helped me. Thank you so much!

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    Customer ServiceFall Detection

    Reviewed Jan. 13, 2025

    My wife is recovering from a procedure gone bad. She was sitting on the toilet support chair and when I came to check on her, she was in the middle of what turned out to be a seizure. I had to stay right there and she had the Life Alert charm on her neck. I pressed it and the response was immediate and they got everything going and stayed with us until paramedics arrived on the scene.

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    Fall DetectionStaff

    Reviewed Jan. 13, 2025

    I woke up feeling weak with dry mouth and no ability to get out of bed on my own. Your staff answered my alert and stayed with me until the ambulance arrived. I was diagnosed at the hospital with dehydration and pneumonia. My family was out of town and because of Life Alert I still had someone to work efficiently for my benefit.

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    Customer ServiceTechFall DetectionStaffBilling

    Reviewed Jan. 10, 2025

    Life Alert is the ABSOLUTE WORST company!!! First, the contract with this company was forged by someone and not us but lost the fight in trying to prove this. Secondly, each month when paying your bill, the representatives are the rudest and most incompetent people I have ever dealt with. If I spoke to a customer at my job, the way they speak to you, I would've lost my job a long time ago. No matter how many times you request a supervisor, they end up hanging up on you or fighting with you over the phone. Being "INCOMPETENT" is not a strong enough word to describe this company's ethics. They should be ashamed of themselves!!!! The only reason I gave it one star is because it wouldn't allow me to give it zero stars!!!! BEWARE.

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    Life Alert
    Response from Life Alert
    Thank you for reaching out to us. We apologize for the difficult experience you had with one of our agents. Although you have a non-standard method of payment, instead of automatic, our agent still should have accommodated your request.
    Please know, that is NOT Life Alert’s protocol. We escalated this matter to her manager for disciplinary action and retraining.

    We appreciate you bringing this to our attention, as it helps us improve our customer service.

    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Jan. 10, 2025

    My husband fell in his bathroom at the other end of the house and I was unable to hear his calls. He activated his necklace Life Alert supplied and he was able to get help. They were very courteous and summoned help, stayed on the phone until help arrived and they were sure my husband was okay many thanks!

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 10, 2025

    I recently had a serious vertigo attack. Thought it was a stroke. Could not stand, had to crawl around to unlock the front door. Used pendant to alert Life Alert system. Response was immediate. They stayed on the line with me, called for help and alerted my children. I was panicked. Thanks for making this even easier for me.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 9, 2025

    Life Alert is AMAZING. They come immediately and are very sweet and helpful. They are eager to help in making sure I am ok. They always call my daughters right away and keep her well informed of what is happening to me. I love them!! I tell all my friends and family.

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    Customer ServiceFall Detection

    Reviewed Jan. 9, 2025

    Getting ready for church one Sunday while getting dressed and my husband was in the shower. I was rushing and I slipped and fell. I was unable to get up or pull myself up on furniture. When my husband got out of the shower, he could not pick me up. We pushed the Life Alert and the one who answered the call got the EMTs who got here picked me right up and we went to church. I was sore for a few days but not injured.

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    Refunds & PayoutsFall DetectionStaff

    Reviewed Jan. 8, 2025

    I ordered a Life Alert package for my mother who is 99 years old. After we received the package and tried to set it up for her, it became obvious that is was not going to work in her situation. Her hearing is very bad even with a hearing aid, and the pendant and help button volume are so weak that she was unable to hear and answer when asked if she was having an emergency. I explained this to the people at Life Alert, and let them know that we were told that the volume could not be adjusted, and requested a refund. I finally received a partial refund after a considerable period of time, and yet the refund was not in full for the money paid out. I found out the hard way that the product is not as good as was represented.

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    Life Alert
    Response from Life Alert

    Thank you for reaching out to us. Our cutting-edge, lifesaving devices are the best in the industry and is the reason why we are the only medical alert company proven to save a life every 11 minutes. All of our devices tested perfectly and performed as expected. We are sorry that you feel your mother’s hearing may be an issue, but rest assured, we would have sent her help whether she was able to hear and/or communicate with us, or not. Although you agreed to a non-refundable setup fee, as a courtesy we did, in fact, refund you the NON-refundable fee minus a minimal stocking fee.

    Verified purchase
    Fall DetectionStaff

    Reviewed Jan. 8, 2025

    Once I fell outside my front door and was unable to get up. I pressed my Life Alert pendant and soon people came to get me up and inside. Taking time to see that I was indeed all right. There have been so many other times when help has come to get me up when I’ve fallen.

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    Customer ServicePunctuality & SpeedFall DetectionMonitoring Center

    Reviewed Jan. 8, 2025

    My father couldn’t breathe and lives alone and luckily had his Life Alert necklace on. He pressed it and they answered immediately. The lady called EMT’s and they were on their way ASAP. It was a quick response to call on his contact list. We all were informed in an adequate timely fashion. The service impressed our family greatly.

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    Fall DetectionStaff

    Reviewed Jan. 7, 2025

    They came, very kind, helpful, they know how to do their job. Thank you, Life Alert.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 7, 2025

    My father fell while getting out of bed. He had his Life Alert pendant on and pushed it to get help, Life Alert notified 911. I was called by Life Alert but did not have my phone on me at the time. They continued to call me until I answered to follow up on my father condition and if he was transported to the hospital.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 6, 2025

    I was having a problem with atrial fibrillation. I called Life Alert for help. They arrived quickly and took me to the emergency room where I received treatment. They notified my children about the situation so they could come to the hospital.

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    Fall DetectionStaff

    Reviewed Jan. 6, 2025

    He had shortness of breath and he pressed the Life Alert pendant and they were right there with him until the ambulance arrived. It was very comforting for him to have them on the line with him until help arrived.

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    Fall DetectionStaff

    Reviewed Jan. 3, 2025

    She fell coming back from bathroom at 5am. We tried to get him up, but because of his size and age he doesn’t have strength. We pushed Life Alert and they were wonderful in standing by us till help came.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 3, 2025

    I was on the floor when I called Life Alert, they were fast, very helpful and very concerned about me. I appreciate all that they did. Thank you so very much.

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    Customer ServiceFall Detection

    Reviewed Jan. 2, 2025

    Mother fell on her porch and she pushed her button. The lady talked to her and calmed her until I came upstairs and told her we were here with her(mom) but she stayed on the phone until the medics got here and talked to the Life Alert. Also, to let them know they were here with her. Thank you for always making me feel safe.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Jan. 2, 2025

    After my husband’s death I lived alone a for short while. One night I got up to go to the bathroom and let the dogs out. What happened was I fell right in front of my chair. It was late enough that I didn’t want to call my daughter. So, I pushed the button on the Life Alert machine and said “I’ve fallen and can’t get up”.

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    Customer ServiceFall Detection

    Reviewed Dec. 31, 2024

    Called Life Alert. Fainting, my daughter was notified. Ambulance arrived, was checked by emergency workers. Taken to hospital due to severe dizziness. Kept in hospital.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 31, 2024

    Mom fell in the kitchen and I was outside. Mom was wearing her Life Alert necklace, and was able to call for rescue. Me, being outside, had no idea she needed help. And her necklace was able to notify emergency car. Life Alert notified me while I was outside that mom had fallen and needed me inside. Thank you.

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    Customer ServiceFall Detection

    Reviewed Dec. 30, 2024

    I experienced extreme pain in my neck, I called Life Alert. They took me to my hospital of choice. The contact stayed on the phone with me until paramedics reached me. My children were also notified.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 30, 2024

    She fell, did not need dispatch, but needed a call to me. Life Alert stayed on the unit with her until we got here and all was well after getting her up. They were very kind.

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    Fall DetectionStaff

    Reviewed Dec. 27, 2024

    I had a stroke for the first time a few years ago. Life Alert was great and got me the help I needed. The second time was a few months ago. I had a mini stroke. They have always been great and helpful. I want to say “Thank you” to everyone involved.

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    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed Dec. 27, 2024

    My legs unexpectedly buckled and I couldn’t get up. I was wearing my pendant so I called Life Alert and told them. The operator was very patient with me and stayed on the line until the Fire Department arrived and got me up.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 26, 2024

    This was the first time I used Life Alert. I’m on oxygen and I wasn’t getting enough. I was having difficulty breathing. Life Alert’s dispatcher stayed on the telephone and helped me calm down. They let me know how far away they were and how long it would take to get here. It was no time at all before I heard them coming through my front door. They were the best. They made me feel more comfortable living by myself.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 26, 2024

    The staff at Life Alert was very helpful, my mother was so ill they stayed on the line with me until the ambulance arrived. They even called her medical adviser to let her know what was happening. I am her daughter and I don’t live near her. Thank you so much.

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    Customer ServiceFall DetectionMonitoring Center

    Reviewed Dec. 24, 2024

    We had to call two days in a row. The Life Alert operator stayed on the line until the fire department got there.

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    Customer ServiceFall DetectionMonitoring Center

    Reviewed Dec. 24, 2024

    I passed out, no warning, ended up on the kitchen floor. Couldn’t get up onto the chair, realized I had my Life Alert “necklace” on and pushed the button. They answered immediately, and Life Alert called an ambulance and I was off to the hospital! Thanks!

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    Punctuality & SpeedFall Detection

    Reviewed Dec. 23, 2024

    I’m my mother’s caregiver and have picked her up off the floor numerous times unfortunately. I used Life Alert’s service this time because I didn’t want to cause more damage by moving her. EMS got her promptly and transported her to hospital. Would highly recommend your services!!

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 23, 2024

    My friends and I walk every morning. But this morning I was not feeling well. We always walk 3 miles. But this morning we only walked a half mile when I started feeling funny. Called Life Alert because this was not a right feeling. I am 69 years. I am old but not that old. The staff was very helpful. She stayed on the line with my friend until help came. I love you guys. I recommend you to all my family.

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    Customer ServicePriceFall DetectionStaffRatesHonesty & Transparency

    Reviewed Dec. 20, 2024

    I have never given a one star review in my entire life. I am beyond disappointed in my experience with Life Alert. At first I was hopeful since my husband's grandma uses it but when it came time to try and set my own grandma up with Life Alert it was the absolute worst experience. Since my in laws set their mother up with Life Alert, I never knew the prices. But my experience wasn't bad because of the prices, I understood the reasons the representative explained, my experience was terrible because of what happened after our first call.

    At the end of our first call I explained to them my grandma was on a fixed income and living on her own. So unfortunately we would have to pass because it was still too expensive for her fixed budget even after they talked to their boss and got a lower price. So we would be looking elsewhere for a similar product that wasn't as expensive. The first representative actually was kind even if he was pushy. That was last week or so. Yesterday 12/19, they called me at 12:02, I actually didn't know who it was since it said toll free call and I was working anyway and unable to answer. But then the same number called me again at 12:03, I declined the call because again I was busy working. Then they called a third time, immediately after and I finally answer.

    I'm greeted with Hello this is Life Alert, so I said hello but no thank you I'm working and hung up. But still, I get an immediate call back. At this point I'm thinking is this an emergency? No one, not even my family calls back to back that many times unless it's an emergency. So I answer to tell them to stop calling and this representative, starts off with an attitude of he's also working and within working hours when would be a better time to call, which I had actually told the first representative my off hours they could call me at.

    Anyway, I go on to say I'm no longer interested (again) and before I even had the chance to ask to be put on the do not call list, he just starts berating me over the phone, yelling at me for wasting his and his employees time and resources, blaming me for them calling since I was interested in Life Alert, even though I had already told them it was too expensive and no twice. He continually berates and yells at me, I barely got any words in. As he yells at me he says you shouldn't argue with the customer... Like he was the customer??

    At this point I start recording the phone call and he goes on to read some notes previous representatives had left for me to which he reads that I said for them to call me back each time if they could get a lower price-- which was a complete lie. I never told them to call me back. I told them no thank you. He goes on to say if I'm uninterested I should tell them on the first call??? Yet I did and for some reason still get call backs? Asking to be put on the no call back list after one phone call seems excessive but after 4 calls within a 5 minute span is ridiculous. If they didn't put me on the no call list, then they better now. He went on to say it was policy to call 4 times in a row which either was a lie, or other representatives also aren't doing their job.

    All the other representatives that had called only called one time. Somewhere somehow, someone or multiple people on Life Alerts end are not doing their job right and writing down lies to call customers back and harass them till they finally give in after being bullied. The man yelled at me for 5 minutes straight till I hung up because nothing I said clearly mattered to him. I'm so disappointed in Life Alert which is so sad because I had such high hopes. Sadly, now we will be removing our other grandma from Life Alert services.

    If Life Alert would like the recording for proof and to find the representative who did a terrible job at trying to sell us their product, I am open to sharing. I'm not one that typically posts negative reviews but if this is how Life Alert is treating people who are literally unable to afford their products despite wanting it so badly for the safety of their loved ones... Then the public needs to know the cruelty their customer service representatives are spewing. I can stand up for myself but I'd hate for the next person they yell at be an elderly woman or man that is interested but can't afford it and ends being bullied into purchase Life Alert products.

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    Life Alert
    Response from Life Alert
    Thank you for reaching out to us. We have already been in contact with you and have taken disciplinary action against the representative that was rude to you. Please know, his actions do not represent how we do business. We appreciate you bringing this to our attention, as it helps us improve our customer service.
    Sincerely,

    Life Alert

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Dec. 20, 2024

    Life Alert answered the phone promptly and stayed on the line until local EMT’s arrived.

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    Fall Detection

    Reviewed Dec. 20, 2024

    Recently I used your services for the first time. I was very happy with the knowledge you provided to the fire department. He checked me out thoroughly and I did not need to leave my home. I am 92 years old and appreciate Life Alert.

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    Fall Detection

    Reviewed Dec. 19, 2024

    I liked that the Life Alert person stayed on the line with me the whole time until paramedics got to my house.

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    Fall Detection

    Reviewed Dec. 19, 2024

    I have used Life Alert successfully 6 or 7 times since I have the program.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 18, 2024

    I had unknowingly suffered a heart attack. I felt weak and called my daughter who then pressed the Life Alert button. Life Alert immediately answered and called for an ambulance and stayed with us keeping us calm. They were very helpful.

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    Customer ServiceFall Detection

    Reviewed Dec. 18, 2024

    He was not feeling well got dizzy in bed and could not get up out of his bed. He pushed his Life Alert button told them, then I got the call he was taken to the hospital. If not for Life Alert he would have been stuck in his bed. Thank you.

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    Fall DetectionStaff

    Reviewed Dec. 17, 2024

    While doing yard work I fell on my right side. I could not get up. I was so happy to use Life Alert help came to my rescue! I recommend your service every chance I get.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Dec. 17, 2024

    Mom slipped off of bed late at night. Personnel helped her up and get her comfortable and double checked on her. They also notified me and my wife and assured us she was safe and uninjured. I was on site right after personnel had left. Very pleased with my wife’s and my contact’s interaction with Life Alert. Thank you! Respectfully!

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    Fall Detection

    Reviewed Dec. 16, 2024

    I broke my hip. Life Alert came to my house and took me to the hospital. It was a positive experience.

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    Customer ServiceFall Detection

    Reviewed Dec. 16, 2024

    I was feeling pain in the abdomen and I called Life Alert to take me to the hospital to get checked.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 13, 2024

    I had tripped and fell in the bedroom. Did not get hurt but can’t get up by myself and needed help for that. Called Life Alert and people were here in minutes, very courteous.

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    Customer ServiceFall Detection

    Reviewed Dec. 13, 2024

    Suffered a severe nose bleed for an hour, called Life Alert, they gave me what to do if it didn’t stop right away. Fire department came it finally stopped, stayed with me and checked stuff out… they were wonderful. I’m almost 89 years old.

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    Fall Detection

    Reviewed Dec. 12, 2024

    Fell down stairs and Life Alert was here before I got back down the steps. They were awesome. Thank you.

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    Fall DetectionStaff

    Reviewed Dec. 12, 2024

    Life Alert stayed with me until help arrived. Great to know someone is there!

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    Fall Detection

    Reviewed Dec. 11, 2024

    I fell and could not get up. I pressed my button and they came immediately. I would not be without Life Alert!

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    Customer ServiceFall Detection

    Reviewed Dec. 11, 2024

    I fell in my yard and couldn’t get up. Scraped arm, phone in the house, so I pressed Life Alert button and they called EMS.

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    Fall DetectionStaff

    Reviewed Dec. 10, 2024

    As soon as I pressed my Life Alert necklace they answered and said they would stay with me until help arrived. Very comfortable to know someone is with me.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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