Life Alert Reviews

He told me to talk to his boss. After more discussion, he told me to, "Go [expletive] yourself," and hang up the phone. He then called my mother and harassed her and told her he couldn't cancel the account and gave this # to call 800- to cancel. I phoned the # and selected option 6. I spoke with an operator who put me on hold and told me there wasn't an actual account yet on my mom. I asked her why they had her bank account # and about Wil *** and what he told me to do to myself. I held for and spoke with Theresa who tried to get a manager for me.

A manger named Mike came to the phone and denied a Wil *** or anyone from his company came to my mother's house in Hopewell, VA yesterday. He said Wil *** was in Florida and couldn't have come out to her house in VA. I told Mike what Wil *** said to me and he told me he would talk to him and phone me back. I gave him my home #, 804-. They have not called me back. I guess I can only wait to see if money starts coming out of mom's bank account. I since talked to mom. The person who came out to her home was a nameless installer of equipment, not Wil *** as I thought. We don't know what to expect

When my sisters and I called the 800 number, we got the run-around for over an hour. We were told by the salesman to call his supervisor Betty at 10:30am and she would be expecting the call. When we called Betty at 10:30am, she had just stepped out. We were put on hold and transferred from person to person. One customer service representative even had the gall to say they we were mad at the wrong person. We should be mad at my mother.

They claimed that they had called her four times due to a power outage they claimed happened on Dec. 17th. We asked the customer service representative that how is it that none of her emergency contacts were notified if there was a problem with her system? We were told in a cold and heartless manner that it was not the policy. We only had this system for a month. We were sold a false sense of security. My mother is now in the hospital and she cannot talk nor can she move her left side.

I called back and asked for a supervisor. They said they would put me through to a supervisor and instead went back to the tech support, who picked it up and put me on hold. This went on for an hour and a half. We even pressed the option button for emergency and they couldn't help us and put us through to tech support to be put on hold again. I gave up because I had to go somewhere. My cousin lives about a half hour away. So yesterday, 11/12/09, my husband went down to her house to try again for over a half hour to no avail. They don't even give you a chance to say anything. They just scream, "Hold please." How does a company survive like that? I would never ever recommend them to anyone. They needed us to be at the house so they could tell us what to do with the machine.

I tried to explain to "Mani" that affordable is relative and I wanted a price, but was never able to get an actual dollar amount. I told him I would get back to him after discussing it with my mother. He called me at home that night and I told him I hadn't spoken with my mom yet and would call him when I had. He then called me again at work the next day. At that point, my mother was in the hospital and I explained that I wanted to get her current health problem resolved and then I would speak with her and get back to him, and that I couldn't receive sales calls at work. He said he would note my record.

The next day, however, he called me at work again! I refused to take the call so he waited about 15 minutes and, according to my home caller ID, called me at home! At this point, I'm considering it harassment. When I got home from work, I called and told the young lady I got hold of ("Mani" had left for the day) that I wanted all of my numbers put on the do not call list and if I receive a call from "Mani" or anyone else from Life Alert, I was going to contact the Attorney General. Hopefully, that will stop the harassment.

Finally, we got the operator on the Life Alert phone, and she asked if everything was ok, and was told "no it wasn't and why hadn't she called an ambulance?" I was still lying on the floor badly hurt. She said "she did not realize I needed an ambulance!" Why do you think I pushed the button, to say hi? This fall was serious enough that I spent a week in hospital after. Thank goodness it wasn't a heart attack or I would have been dead!

3. From June 1st /07 to Nov.3/07, I not only called Andre but Joanne asking why the monthly payment had not been taken from my bank account and processed by either of you. Neither of you could give me a proper answer. So I made several trips down to the bank via taxi, each month to see if either of you had collected the payment or if it had been transferred to your account and no one had! This took not only a lot of time of mine and the tellers, but money with taking taxis to the bank. Finally I was given the reason that there was a change taking place in your banking system, no change takes this long! The last I checked with my bank they referred me to an administrator who told me this would not take all these months and something was up here and to stop payment until I heard from you.

I have witnesses to the phone calls made to both of you as well as at the bank for checking on why these funds were not taken into your account. Joanne did not pick up the equipment when she said she would, did not check the phone out after it was installed, after she said she would be back, and in the end did not pick up the phone and equipment until May 8/08. I'm certainly not paying for Jan. to May/08 just because you couldn't get your butt over here to pick it up! It was not plugged in and I was with another service by then. By the way the phone number on your business card you gave me is wrong and I had to find the right number myself through 411.

Much against my true feelings and my daughters wishes I will pay for the 7 months from June 1st/07 to Dec. 31st. /07 which comes to $252.00 with no finance charges or taxes. You people have caused me a lot of time, money and worry with your inefficiency, and being of no help in an emergency. I've written down every date I called you as well as had witnesses here when I did call about the account and to cancel this service for its non-service. Andre was personally spoken to in Oct. /07 and Jan. /08 to tell him I was canceling the service and going with another provider.

For your information, after the "botched" call in Nov/07 I took your phone off my line and put my own back on and it sat here waiting for you to come and get it. When my daughter discovered I had cancelled your service and had no emergency call centre she called several right away. Lifeline was here within 24 hours; made sure I understood how everything worked and call me bi-weekly to check that the equipment works and that I'm ok. The formal contract was signed and dated for Feb.2/08 for the first date the payment would come out of my account after I had given them first and last month payments. So I have been with them since mid-Dec/07.

Last week I fell again. Lifeline went thru the procedure correctly the first time! They called the paramedics and ambulance, stayed on the phone with me, called my neighbour who came over to let the paramedics in, and called my daughter to let her know of my condition and that I was on the way to the hospital. All of which you were suppose to do when I had your service but for some reason could never get it right.

I have much more service with Lifeline and they are much more professional and helpful than your company ever was. You have caused me major upset as well as in Nov. /07 could have cost me my life.

If you do not accept this final payment of $252.00 then you can talk to my lawyer, John W. QC who would be happy to take this to court for non-service and for the stress and anxiety you have caused me. I'm sure a judge would be happy to hear how you left a senior with a history of heart disease and falls, you left on the floor for over 20 minutes and never did call the ambulance for. I will be also sending a copy of this letter to your head office so they can know how efficiently the local service is run here! I am stopping my daughter from contacting the newspaper and Advocacy Centre for the Elderly, unless you do not accept this final payment.

No positive response from the emergency response unit OR customer service.

The company responds:

In an effort to contact Melissa of Humble, TX to try to look into her mother in law's incident and resolve her concerns appropriately, we have searched our customer base in the Humble, Tx area for any mention of Melissa or a subscriber in that area with similiar circumstances but to no avail.

We welcome having the opportunity to look into this incident if Melissa could contact us directly by email at johnb@lifealert.com to help us identify our subscriber.
We are committed to making certain that any concern about our service or personnel is addressed immediatly on our subscriber's behalf. We take very seriously any circumstances where our employees do not demonstrate our committment to helping our customer or their family.

Please contact us.

Life Alert

John M. Brady

Vice President

Personal Emergency Response

johnb@lifealert.com

The betrayal and anger that we feel at Life Alert system compels us to write this complaint. We are angry that this company, after collecting so much money from our mother, could allow this complete failure to occur. It is incomprehensible to us how this could have happened. We are deeply concerned about other families like ourselves, who place trust in Life Alert company for the wellbeing of loved ones.

We are unsure of the outcome at this point.

I contacted the billing requesting a credit or refund of monies due to the fact that the system was inoperable for that period of time. I was directed to the service department. I spoke to a Buck who said the system was working. I told him it was not and to please have it fixed. He said that he would look into it. Well I call my Dad in NC to see if indeed the unit was repaired. My Dad told me that the repairman had called about the unit and tested it to see if he had repaired. It was repaired at the time.

I then called back to again request a refund for the time the unit was broken. I was referred to the Account Manager, Opher, by the billing rep Joel. He informed me that I would not be getting a refund. I told him then cancel the service. He told me I could not cancel the service nor was I going to get a refund or credit.

Later, I received a call from my Dad again stating that the unit was not working. In fact, he had to call the local telephone company repairment because he was told by the service rep that it was his local telephone line. Well, the local telephone company checked the line and the line was fine. My Dad then began to have trouble with his telephone lines and discovered that it was the LifeAlert unit. When he would disconnect the unit, his telephone line was fine and the unit did not work at all. I called again as was told I would not get a refund or credit.

I proceeded to contact my credit card company and instructed them to deny charges for this unit which was not working. My credit card company took off the charges and notified the company. I found out later that the charges were put back on my credit card because Life Alert stated that I had a three year contract and that they would send me the contract which I had signed. I in fact did not sign a three year contract no did I ever get a copy of one form Life Alert.

I