Life Alert Reviews

Every time button was pushed, Life Alert responded quickly & called all of the contacts. Help came in minutes. Very satisfied to date.

Couldn’t get to phone because I almost passed out and Life Alert called 9-1-1 for me.

I fell on the driveway and Life Alert sent an ambulance.

Thank you Life Alert for your dispatchers’ courtesy & promptness.

Life Alert dispatcher was kind, helpful and acted with the proper amount of urgency.

Life Alert called EMT and stayed on the phone ‘till they arrived. Dispatcher was asking questions to make sure things were under control.

Life Alert helped by finding out what the trouble was and sent the EMS people out.

Life Alert came in minutes & were wonderful. I was bleeding profusely & saved my life by Life Alert.

Frances fell – she pushed her button – Life Alert responded quickly – very professional – dispatcher keeps contacts updated through the whole process.

I fell. My Life Alert button did the work for me. They were good!!

I fell out of bed & could not get up & then I remembered Life Alert & dispatcher called 9-1-1.

Mom passed out we mashed Life Alert button they call EMS who was there shortly & then ambulance arrived.

I fell and couldn’t get up so I pushed my Life Alert button and EMS came. Very pleased with them.

Life Alert has always been the best! Fast & reliable. Thank you.

My father had Life Alert prior to entering assisted living. Upon attempting to cancel the service I was informed that I could not cancel without my dad involved or my POA. My name is on the account as the individual who set up the service. Finally, when it came time to get the equipment shipped back, I was informed that UPS would pick up the equipment with a prepaid label but only Monday through Friday. I work full time and do not have time to sit around the house to wait for UPS. I now am shipping the equipment back and paying to do so. I encourage anyone interested in this service to be aware of how difficult the service is to end.

I fell – called Life Alert – they called 911. They were nice and called to make sure I was fine. Thank you.

Life Alert was very helpful when my husband had to go to the hospital, and very, very nice. Also stayed connected with me until help got here.

I was gardening with a friend when I fell over a potted plant, breaking my knee and leg. My friend pushed my Life Alert button and help arrived 10 minutes later.

I was vomiting blood. Called Life Alert and they called the ambulance, & my neighbor who came to see me.

Life Alert service very good. I am happy. Thank you. You save my life three time.

Keep up the good work Life Alert! Thank you for your help.

I do not recommend Life Alert due to the difficulty with cancelling service. My mother, who has dementia, has been unable to use the service for over a year. When I have tried to cancel the service, I have been told by the customer service reps. that my mother must consent to the cancellation, or I must provide a copy of her power of attorney, or have her doctor write a letter stating she is unable to operate the device due to her medical condition.

Life Alert staff was caring, and stayed on phone until EMS came which makes you feel you weren’t alone. Thank you.

The Life Alert response time is GREAT! They check in with my mom then call me to alert me of situation. Can’t say enough good things about Life Alert.

I fell in my home and I called Life Alert for help. EMS were there in a few minutes. The help was outstanding!

Cancelling this service is extremely difficult. I was told to email a request with proof that my parents were moved to assisted living with 24/7 care. After a week I called again. I was told they had not received my email and the agent asked me "why are you being like this?" Stonewalling at its finest. They asked to send it again. Two days later they still had not received it though I had cc'd myself both times. Third time the agent gave me the email of a "supervisor" who did magically receive my email. I believe they hope you give up and play this game. Rather than email me a call tag I was told I had to wait for UPS for an entire day (for which an "appointment" was needed). How ridiculous and inconvenient. I would NOT recommend this service. An elderly person would be unable to navigate this cancellation process and I believe it was designed this way.

I was on the floor where I’d fallen. The only thing I could reach was the Life Alert button.

I had fell and Life Alert were there for me quick and responded to my wishes of calling my emergency contact list.

My mom had fallen in her bedroom, she was wedged between the wall, bed & nightstand. Life alert called for help & stayed on the line until the paramedics arrived.

I feel so safe and secure now that I have Life Alert. Life Alert came highly recommended by several of my friends. I keep it with me at all times. I strongly believe it is the better and I tell all.

Professional – couldn’t live without Life Alert. Came to my aid immediately – very helpful courteous.

Pressed button on my Life Alert necklace – I had firefighters medical help in seven minutes! Luckily my husband had minor injury! So happy I have Life Alert.

They ran my CC without my permission for 247.00, even though I asked them not to. When I tried to get my money back, they refused saying they already sent the equipment and until it's returned they wouldn't refund my money. I contacted and reported them to Fraud.gov. The person I initially talked to was Dolly, very pushy. BEWARE.

I think Life Alert is great. I have Life Alert for a while, I really like it. I live by myself.

Life Alert dispatcher was courteous – stayed on phone talking to me until EMS got to my house – I was thankful to have them on the phone.

Would leave a 0 if I could. Found father lying on floor. Necklace flashing with a recording playing. No one ever answered. Call office. Put on HOLD 20 min. Called again. HOLD. Never could get in touch with anyone. It’s been hour and a half now. Light on necklace still blinking. Still in phone on HOLD listening to how wonderful they are and how important you are to them.

Fall; pushed Life Alert button – called for help they stayed on line until EMS arrived. Then they called back to make sure I was OK!

My leg tripped over my chair – full fractured three ribs & cut my head about three weeks ago. Life Alert answered right away & sent help.

Life Alert response was prompt & efficient. Emergency responders were skilled professionals. I feel safe living alone because they are available so quickly.

Fell down in kitchen and Life Alert staff talked to me the whole time and kept me calm. The response was fast.

I’ve had several emergencies and Life Alert helped me to get EMS help. The dispatcher stayed with me until help arrived. I believe in Life Alert and am so very thankful.

I had fallen and couldn’t get up. Pressed the Life Alert button for assistance and the fire dept. was here in about 10-15 min. The dispatcher was very efficient.

She fell could not get up. Life Alert called ambulance. EMT’s came and got her up. Life Alert talked with her and us the whole time.

I am able to live alone because of Life Alert’s help. Twice in the last six months when my back gave out EMS whipped me off the floor. At 93 years of age, I appreciate the help.

I fell and couldn’t get up. Pushed Life Alert emergency button and was immediately connected to dispatcher who called and sent help. Very pleased with Life Alert. Help came quickly and helped me up.

I had just fell and I pressed my Life Alert button and they sent the paramedics. I did not get hurt or bleed, all I needed was some help being picked up into my chair.

My mother fell and cut a gash in her head that required transport to the hospital. We appreciate Life Alert! My mother is 101!

No major incidents or trouble but Life Alert always helpful when contacting me about my mother’s accidents.

Fell and fractured rt wrist while walking a dog. Pressed Life Alert Travel Necklace & Life Alert responded and then EMS responded. All worked very well. Thanks. Life Alert was great. Glad I had it.

I fell and hit my head and Life Alert got EMS here in a very short period of time. Everyone was really nice.

Client was in a lot of pain. She pressed the button, & the Life Alert dispatcher stayed with her on the phone insuring her the paramedics on the way. Also the dispatcher called back to make sure she was OK and being cared for.

I was having a seizure and my husband pressed the Life Alert button and continued to watch me. Pushing the button and having you handle to EMS call was very helpful.

I had a lady-friend visiting and she started talking differently. I had my Life Alert on and I pushed the button and I immediately got help! I love my Life Alert.

I fell & couldn’t get up. I buzzed Life Alert & you were there for me.

I fell in the kitchen – up against the refrigerator with my arm under my body – I couldn’t get my arm out to push myself up. I needed someone to get me up. This was the first time I needed Life Alert – Thank God I had it.

Whether it’s a fall or an episode in the bathroom. Life Alert are all very helpful.

Mom was having difficulty breathing. Very labored breathing ie wheezing, “air hungry” – Life Alert stayed on the line. Very supportive.

I thought I was having a heart attack & I couldn’t reach my daughter by phone. I pushed my Life Alert & they called 911 & got in touch with my daughter.

I have used my Life Alert many times. It saved my life. I fell and broke my knee cap. I have a heart emergency. I had fluid around my heart, and other emergencies. It is the best thing that I have. I love it. I am 88 years old.

I fell and had a hard time getting up. I called Life Alert and you all were so helpful. I was shaking and scared, but OK.

Life Alert helped my sister feel more safe. She used it twice, and I would recommend it to someone who lives alone.

I was in excruciating pain in my lower stomach. Life Alert stayed with me until the firefighters got here in the ambulance. They were very comforting.

I fell in the bathroom and I called Life Alert and they were eager to help in any way and I asked them to call my son to come and help me.

I have fallen three times and each time Life Alert contacted the ambulance and they were here. They are very concerned about you. I like that.

I had fallen down at approximately 10:30 pm, and could not get myself up. I pushed my Life Alert button and they responded right away and called for help immediately. P.S. Outstanding service.

I fell in my front yards and Life Alert got me help in two minutes. I would recommend Life Alert to any one, they are wonderful.

Called Life Alert for ambulance having chest pains. Got immediate service and all is well.

Life Alert responded immediately to my call. Good job! Have used in past. They are great. Thank you!

I have no strength in my legs and I fell several times and Life Alert responded quickly.

She has fallen or injured herself and was able to get help from Life Alert easily.

My mom fell and broke her hip. Life Alert’s staff was extremely helpful and kept me informed all along the way.

Life Alert has helpful staff and I got the time-sensitive assistance I needed. Thank you!!

Life Alert came on and made me feel as if I was not alone. It’s a good feeling to know help is on the way.

Mini Stroke. Life Alert dispatcher was calm, sensitive, and comforting while they called for help.

I fell in my entryway and broke my nose. My arms were pinned under me and I knew needed help. I wiggled enough so I could get to my Life Alert button. I pressed it and they responded very quickly. I could hear the ambulance and other help coming within minutes. I couldn't reach the deadbolt lock and I was laying right behind the door. The EMS workers managed to get the deadbolt unlocked and carefully stepped over me. I told them I was getting ready to walk my dog when I fell. One of the workers asked if he could walk her and I told him where her leash was. After they got me sitting up, they washed the blood off my face and then checked for any other injuries. They took me to the hospital (my first ambulance ride) to be checked out. Only injury was my broken nose. The First Alert workers have always been very courteous and polite to me, even when I have accidently hit the call button.

I’ve been looking for a good option for my mother-in-law as she lives alone now. I remembered Life Alert from the commercials so I called. Alicia B. answered my call and she went above and beyond answering questions, and was also as friendly, knowledgeable and helpful as can be! I SO appreciated her amazing customer service!

Life Alert has very quick response and very attentive with continuous checking in.

Extreme stomach pain – Life Alert called a ambulance and stayed on line until they got here.

Life Alert has responded quickly. I needed to go to the hospital for a blood issue.

Life Alert always was very quick in their response when we called them for service.

I have used Life Alert several times. Every time was excellent service.

Every time I called Life Alert dispatcher was very nice. She stayed with me until ambulance arrived.

I love how Life Alert dispatchers keep you calm. Customer service is excellent.

I fell on the way to the bathroom. Life Alert dispatcher was very kind and understanding.

I had a stroke. Life Alert called the paramedics and my family.

Life Alert is really good at responding when I need them. Yes I would recommend.

I fell in my living room but was ok. Life Alert was here on the phone right away.

Thank you Life Alert for sending first responders and leaving telephone messages with updates.

After hitting the Life Alert button an ambulance was here within ten minutes.

Life Alert response was fast. Dispatcher remained with me on line until paramedics arrived. Thank you.

Expensive waste of money, no canceling, 3yr contract and they are bullies about it! Would not recommend unless you are desperate. I would give zero stars if there was an option. Extremely rude on the phone.

Three times we’ve used Life Alert, the experience was wonderful.

My mom had an incident of high blood pressure. Life Alert called an ambulance to take her.

My mom fell down the stairs. Life Alert done a great job. The rescue was there fast. Thank you.

Had condo broken into. Had Life Alert contact the police.

Life Alert sent help right away! No waiting. Very satisfied.

I’ve been very satisfied every time I needed Life Alert’s help.

I fell and needed help. Life Alert sent an ambulance. Thank you!

I fell and Life Alert sent people to help me get up.

I fell in the backyard. I called Life Alert right away and EMS were here in no time. Thank you for being so quick.

The message was transmitted to family very quickly, we are pleased with Life Alert’s service.

Fell and needed help getting up. Life Alert rapidly got me help from paramedics. Very positive experience.

I slipped off of a sofa and needed help getting up off the floor. Life Alert helped by calling the fire department and staying on the line until help arrived.

I fell in my bedroom and couldn’t get up. Life Alert called the firemen and stayed on the line with me until the firemen came.

My husband became very hypertensive. Life Alert responded quickly and paramedics arrived shortly.

BEWARE - LIFE ALERT will grab your money and then make it difficult to try and get it back! DO NOT OPEN the box or sign any contracts until you are 100+% positive you are going to keep it. Received equipment in two days - $275 was taken out of my account IMMEDIATELY. I noticed an error on the docusign contract, called and asked for a re-written contract to be sent. That was 10/27/25.

I fell and couldn’t get up or reach the phone– thanks for the Life Alert button! Responders were here quickly and picked me up. My family showed up. Thanks!

Life Alert was Johnny on the spot during 3 falls in the last month!

Life Alert was so great and I think it is great to have them because they are right on their job.

Life Alert knew where to call for help. In a very short time, help was at my door.

We have used Life Alert’s service many times over the years we have had it, and have always had wonderful outcomes. From picking us up from falls to getting transferred for medical care at the hospital.

Immediate and knowledgeable response. Life Alert dispatcher expressed concern and stayed on the line until the EMT’s arrived.

I fell to the floor and could not get up. Called Life Alert and medic arrived quickly.

Life Alert answered quickly. Help was here in 5 minutes. They are reliable. They stay on line with you till help comes.

I was struggling to breathe. Very short of breath. Life Alert got the ambulance quickly.

My husband fell. We could not have asked for a better response from Life Alert.

This is the worst experience ever if someone passes away. I reported the passing and they asked for the obituary. I sent that. I was still debited the amount and was treated very poorly by their so called Manager with an ego issue. Secondly, they asked to return the equipment. I did that and sent a copy of the UPS tracking to them via email. I thought everything was complete and now today AGAIN they debit the account. Nobody gets back with you. They are so kind when you are setting the life alerts up. Heaven forbid someone passes away and you have to fight and argue just to stop from being debited. They are horrible. Bad customer services. We shall see if I get debited again next month or if anyone even gets back to me at all. Highly do not recommend this service.

I fell out of my wheelchair and could not get up. Life Alert called the EMT’s who helped me back into my chair.

My mom fell and broke her femur and couldn’t reach the phone so used her Life Alert.

Life Alert answered quickly. Stayed on line till EMT arrived. Very nice.

Life Alert has been very, very helpful in all of our emergencies.

My mother-in-law took a little fall and couldn’t get back up. Life Alert worked great!!

She fell and was unable to get up. Life Alert was able to reach out and get help for her.

I have had Life Alert for almost 3 years & every time I test the device the static is so bad that it's impossible to understand the operator, I have complained each time to the operator & have talked to the people that are supposed to know how to fix the problem but so far nothing has changed. After 3 years I can say with some experience Life Alert isn't a company that you want to be under contract with.

I got Life Alert for my mom some years back when she was on her own. Now she lives with us, but lost her pendant and Life Alert now tells us we cannot cancel the payment unless we have the pendant connected. I guess I'll have to go to the BBB.

Their Product was good, but their business practice after death was horrendous. On a positive note, I purchased Life Alert for my elderly mom who lived alone and had mobility issued. When she activated the button, EMS did in fact arrive and Life Alert call me. Unfortunately my mom passed. I notified Life Alert the following day, wherein they refused to stopped their billing until they received a death certificate, which was not completed, by Broward County, FL, for six weeks and I was charged an extra month even though Life Alert knew my mom was deceased.

My husband has used the Life Alert service twice. Both times the person we spoke to was so nice and knowledgeable. Made me feel very comfortable. Staying on the monitor with us keeping us updated.

From the time of my call to Life Alert, the operator picked up immediately. I relayed I needed ambulance for my mother. Ambulance came in five minutes and the operator verified all clear before hanging up.

My mother fell in her home. Life Alert was very responding and had called my daughter. They stayed on speaker until my family arrived. They were very nice and supportive.

Life Alert saved me again. I broke my right leg. Your service saved me. Thank you.

I fell on the floor about 11:00 pm and I could not get up. Had it not been for Life Alert I could have laid on the floor for at least a day until my son came to feed my cat the next day.

I had a soft fall from the edge of my bed and could not get up on my own. I pushed my Life Alert and the Rescue Squad was dispatched. They arrived quickly and got me back on my feet and walker safely.

I became “stuck” while trying to get out of bed and couldn’t alert family members. Life Alert made contact with my family and I then had help getting up.

I fell going out the door and couldn’t get up. Hit my forehead on the concrete. I called Life Alert, they sent police and ambulance out to help me. Response was in a very timely manner.

I fell trying to turn a light off. Called Life Alert. Very good outcome!

I had a fall at home and Life Alert got paramedics to my house quickly.

Fell in bathroom and couldn’t get up. Life Alert called fire department so I could get help. Stayed on the line until help arrived.

I fell on the floor, contacted Life Alert, they sent out help in a timely manner.

Life Alert responded immediately after a fall which dislocated shoulder – thanks for prompt response and very happy to have Life Alert pendant.

Life Alert contacted 9-1-1 for me. They stayed with me on the main unit until help arrived.

I fell in backyard. Couldn’t get up. Life Alert stayed with me until EMTs came.

My husband fell – called Life Alert and response was very fast—thoroughly was checked before taking him to the hospital—very caring individuals.

I fell on the floor and could not get up by myself. I used my Life Alert and the EMS came and helped me and examined me.

I fall a lot and I wear that Life Alert button all the time. When I fall I push the button that I wear around my neck and EMS come immediately.

I took a fall and could not get up. Then I pressed my Life Alert and help came within a few minutes. Thank you!

I fell and Life Alert got the firemen to my home.

The Life Alert dispatcher I talked with kept me calm while I waited for the EMT’s to arrive. It’s comforting to know there’s someone there to help when you’re alone.

Fall in bath area. Help was needed as I could not get up. Life Alert was punctual and took good care of me.

I fell in my driveway and could not get up. I activated my Life Alert and the fire dept. was here in about 15 minutes. They got me up. No serious injuries. Did not require ambulance. Thanks for the help.

I fell in the bathroom I could not reach the grip bars, but my Life Alert GPS was hanging on my walker. Thank you!