Life Alert Reviews

Fell in floor & could not get up. Life Alert called the rescue squad to come & help me up. Thank you.

I had heart surgery a CABG—thought I was having a heart attack. Thank you Life Alert for your service.

Life Alert saved my life three times.

Fell & needed help getting up—no injuries. Very polite & helpful. Thanks.

I had fallen in my bathroom and needed help to get up. Life Alert sent EMS and picked me up. They took my vital signs and I did not request going to the hospital.

Life Alert kept me calm. They kept informing me that the Fire Dept. was on the way. Stayed with me till Fire Dept. got there.

I fell and Life Alert got in touch with EMT and my family.

Used Life Alert twice this year. They were wonderful. Thank you.

I fell on the sidewalk in the front yard while prepping to garden. Ended up with 3 fractures on my humous shoulder. Life Alert came quickly.

Fell & hit my head. I couldn’t get myself up. Called Life Alert & paramedics came.

Life Alert answered quickly. The dispatcher stayed on the line, until EMT arrived, checking on me frequently.

Life Alert people who helped me on that day were very helpful. I don’t know them but they were all angels.

Life Alert is so good professional—they have always taken great care of me & they do care.

I fell and put my teeth through top lip rescue squad & firemen 3 of each came then ambulance with 3 more medics came. Life Alert gave good directions. Went to hospital in ambulance.

My mother fell (2) different times on different days. Life Alert was at location very quickly and helped with getting her to hospital.

My loved one was choking and Life Alert stayed on the line and alerted 911 for us.

I had fallen outside coming up my steps. I marked my Life Alert and they sent help to get me up. Thank you.

I fell and could not get up. Life Alert helped me up and going again. I have recommended Life Alert to others, and I am glad that I have it.

Life Alert always stays on the line until one of the firemen talk to Life Alert.

I fell & broke my right wrist. The emergency crew was very careful. Life Alert has been a godsend. Thank you.

Fell out of bed in a deep sleep, unable to get myself up. Life Alert notified EMS. They came, checked me out and helped me up to a chair.

I was clipping weeds & the stick bend and snapped. I fell into the flower bed. I used my pendant & waited for help. The police came & rescue assessed me. No injuries.

I fell and pushed the Life Alert button. Just as it was supposed to, dispatch was on the line until help came.

I am 91 years old and live alone. I could not live without Life Alert. They have saved my life three time with broken bones.

Father’s Day. I fell & broke trochanter in (L) thigh. Life Alert answered immediately. Surgery done the next day. You guys are great. Thanks!

I fell and could not get up. I called Life Alert and got a very quick response. A comforting experience. Thank you.

My husband falls and Life Alert responds immediately & all responders are very professional & courteous. I highly recommend Life Alert.

I suppose I should have read the reviews before signing up my mother. This is predatory by nature that you cannot pay the contract out and return the equipment when you want. I am cancelling and have to MAIL a check to the headquarters, which I highly doubt will ever be cashed. BUT I cannot return the equipment until March 6, 2028. I have to call on March 6, 2028 exactly to return the equipment. I am keenly aware of what the contract says. I am happy to pay the remainder of the contract. But for goodness' sakes, let me return the equipment prior to March 6, 2028. My mistake for thinking this was a safe choice.

The Life Alert dispatcher kept talking to me until the EMT people arrived. So, I didn’t feel alone.

I fell and was non-verbal. Life Alert dispatcher was helpful and attentive. Was evidently well trained; fell in bathtub; rescued efficiently and gave reassuring comments.

96 year old mother fell and broke hip/leg. Life Alert responded very efficiently and helpful.

Slipped off dining room chair and couldn’t get up. Pressed my pendant and Life Alert sent an ambulance to help.

I was putting ice trays in the refrigerator, lost my balance. Called Life Alert who called my sons and they came immediately and picked me up. Life Alert stayed on phone till I was safely up. Thank you.

The Life Alert is a great lifesaving. Everyone is kind, loving and helpful.

2 incidents- fell down stairs. Life Alert dispatcher & Fire Department—took very good care of me and relayed my feelings. Excellent care.

My mom fell and couldn’t get up. Life Alert were alerted and called all of her kids. Fire Dept. came got her up and all is well. Thanks.

I fell and called Life Alert for help. A very pleasant and helpful dispatcher helped me—even staying on the line until help arrived. I am glad this service exists!!

I was unable to walk so I pressed my Life Alert and they sent help. They also stayed on the line until help arrived.

I fell in the kitchen could not get up. Life Alert was there for me. Got me up, checked me out. I would not be with the service!

The service was sensational. The hospital pretty good for fractured back. It is nice to have someone here in time like Life Alert on your side.

My mom fell & I was not able to get up. Life Alert called an ambulance & they helped her up. I got a call as soon as the Life Alert is pushed & they keep me updated.

I fell and injured my head. I was bleeding badly & needed immediate help. Life Alert saved my life.

Life Alert was prompt, courteous, and considerate after my recent fall. Help was summoned and came in a very few minutes.

I fell in my living room and Life Alert sent EMS right there in my home to help me. They wanted to take to the hospital but I was OK. They were very helpful.

Life Alert sent EMS here quickly and very helpful. Everyone is courteous and friendly and they made sure I was really okay before they left.

I slid down a chair & couldn’t get up to my cell phone. Life Alert had EMT’s here within 15 minutes to help me up.

I don’t remember the date. My mom fell in her kitchen and couldn’t reach her phone. With Life Alert she was able to get emergency help.

Door knob came off door & I fell backward & cut my elbow and I couldn’t get up by myself. EMS sent by Life Alert were here soon & took very good care of me. Thank you!

Had physical therapy appt. at home, therapist noticed a seizure like activity. Called Life Alert, very helpful.

I fell in the shower and I am a big man and my wife called for me and Life Alert responded quickly got me the right people to help quickly and I appreciate it very much.

They helped my mom get help and paramedics checked her & calmed her down. My mom broke her hip and Life Alert was there to get my mom the assistance she needed.

I fell in shower and couldn’t get up. Life Alert called 911 and stayed talking to me until help arrived.

I fainted in the shower and broke my ankle. My wife who is deaf could not hear me. Life Alert responded promptly. Thank you.

She fell in the kitchen & fractured her left wrist. She is blind & has very impaired hearing. Help sent by Life Alert was here very quickly. Thank you.

I had unexplained plans—Life Alert sent paramedics quickly and I was taken to the hospital.

The Life Alert works great. It saved my mother from having to lay on the floor till someone found her.

She was having congestive heart failure so we hit the Life Alert call button. Rescue services were here in about 5 minutes. She was taken to the hospital we chose. We are very happy with the Life Alert Services.

I fell and broke my right arm. EMS was called. If it wasn’t for Life Alert I would have sat for a long time.

Life Alert has served me & my family very well. They respond to my request & sometimes come to my house to check on me when phones do not work.

Great service. I live alone on the top floor. If I fall no one can hear. It’s a comfort for my family who lives far away that I have Life Alert help.

She fell on the floor. The Life Alert dispatcher responded immediately, EMS helped her off the floor, took her vitals and acted very professionally. Very thankful for the assistance.

Life Alert has sent out help many times to help pick my husband off the floor. The men who come are always so kind and willing to help.

Was getting out of bed, lost strength in my right foot and was sliding to the floor. Pressed the Life Alert button and they sent help right away.

My mom fell and I was in another part of house; she hit her Life Alert paramedics came out right away.

I’m 97—living alone in my apartment, when I lose my balance and fall, its great to be able to call Life Alert. Life Alert helps me remain independent.

Thank you for your help Life Alert!

Life Alert was very prompt. Kept me calm by talking to me until son arrived—very quick service.

Life Alert staff was courteous. They listened and made sure I received the help I needed.

I fell, but don’t remember which one because it has been several times. Life Alert are great & I feel so confident with you.

I am upset that they want to charge me $20.00 for a new lanyard for my voice pendent, when I already pay $109.00 a month. You would think they could replace it for free. That really seems not to fair. I hope someone gets in touch with me about this. I have had this for 2 years, but when my contract is up I will change to Life Line, they seem like a better deal, and there is no contract you are locked into. Life Alert will lose me as a customer.

I fell … called Life Alert. They made certain of the type of accident and that someone was with me. They notified emergency services who came to my home and helped me.

Fell and Life Alert set up EMS to respond. Very professional and skilled Life Alert dispatcher.

I have used my Life Alert 2 times and always pleased with the service.

My mom fell & hit her head. Life Alert called 911 & then called me. Got her the immediate care she needed.

I was having chest paints—called Life Alert & they called EMS. Thank goodness—I didn’t end up going into hospital but they checked me out.

I was experiencing dizziness. I pushed the Life Alert button and dispatcher talked with me until the EMT’s arrived. The person kept me calm, let me know when the EMT’s would be arriving.

I got dizzy and light-headed with the floor spinning. I activated my pendant and got help.

I tried to get out of bed, but couldn’t move. Called Life Alert they talked to me until the paramedics arrived. Good service, compassionate people on the phones.

I fell, but don’t remember which be because it has been several times. Life Alert guys & gals are great & I feel so confident with you.

I fell down in the bathroom. My son was there. He couldn’t pick me ups. I called Life Alert. EMS/Fire Department was there less than 5 min.

Life Alert helped me stay calm until help arrived.

Thank you for checking up on my call. I am 88 years old, and I feel very safe with my “alert’ necklace. God’s Blessings.

Suffered extreme vertigo & nausea; “Life Alert” summoned an ambulance quickly & notified my points-of-contact immediately. Thank you for your help!

Pushing that button is magical Life Alert get on fast. They help get here so quick & my parent love it.

Fell in hallway at home pressed Life Alert button dispatcher contacted and sent paramedics to my home.

I sought out Life Alert for my mother. I was sold on the response time, the ease of membership on and the ease of termination. We’ve had Life Alert for two months and needed to terminate the membership due to a terminal illness. I called twice to terminate membership and was told someone would call back in 48 hours. No one did. So I called and was transferred to the billing department. I was then told I needed to send a letter stating the current condition of the enrollee.

Life Alert is great! Proud of it!

I fell and was home alone. I needed help. Life Alert sent rescue to my home they came very quickly.

Can’t remember the date but it was very comforting to have Life Alert with me.

I fell & Life Alert was very helpful & stayed on the phone until EMS got here.

Life Alert staff responded to my emergency immediately & within minutes help had arrived.

Life Alert response was fast and efficient.

I have a spinal cord injury and am not always steady on my feet. Because of that, my family insisted that I get a Life Alert necklace. I had it for about a year before I ever needed it. Then I fell down some steps, breaking seven ribs, puncturing a lung, and injuring my right shoulder. My Life Alert automatically detected the fall and immediately contacted emergency services as well as my family emergency contacts—all without me having to do a thing. Needless to say, I will never be without my Life Alert again. Knowing that help was on the way, even when I couldn’t call for it myself, gave both me and my family tremendous peace of mind. I also received a courtesy call from the Life Alert team to check on me, which was greatly appreciated. Thank you, Life Alert, for being there when I needed you most. Sincerely Gregg

I passed out while in bathroom. I pushed my Life Alert button and help was here in just a few minutes.

Had trouble breathing. Life Alert response time was within a few minutes of arriving at my home.

Life Alert Staff were courteous and very helpful during and following my fall.

I moved from VA to NC. I moved to an apartment that has a system here(and it works very well). Life Alert still says I have to have their system. When my debit card was compromised, they called me (I had no dial tone, so they couldn’t get in touch with me for 3 days). In the meantime, Life Alert tried to charge me 79.90. I had gotten them down to 74.90 (down from 89.90. When I called and spoke to a representative, they were going to charge me 79.90 (as if I’d never spoke to them). I told them I’d call them back with my new debit card number. I spoke to an “Account manager name Damon (who I had spoken to before). He told me that they received the transponder back. I told him that I didn’t “trust the process”. Basically, he called it a mistake; I called it a lie. He tried to ask me why, and I said that I was very dissatisfied with them. When my service is up after the three-year period, I’m going to return it. Not happy at all.

EMS sent by Life Alert arrived promptly—took me to the hospital—People were courteous and helpful.

I have in the last 3 months have use Life Alert they were very helpful.

Fell and couldn’t get up. My son was in the room and didn’t hear me.

My husband fell & I called Life Alert & they responded quickly to efficiently.

They were calming to me while I waited for the ambulance. All were very kind.

A simple fall but police were helpful. Did not need medical care.

The service works well. Be careful of what the sales people tell you about cancelation. I was told that if your loved one required 24 home care you could cancel the 3 year contract. About 2 years in my dad required such care. What I found out at that time that family members and Certified Care Givers don't count, they said they will only cancel if you have 24 hour care from a registered nurse.

My mother slipped and fell and Life Alert responded quickly and were able to help by assisting her & calling rescue.

Many thanks to Life Alert. Fell many times.

Life Alert was always there for me when needed.

Life Alert sent ambulance but stayed on line to let us know help was on the way.

Very alert and response on time. I don’t want to go without Life Alert.

Life Alert responded to two recent circumstances very quickly and were very courteous.

Fell down. Happen 3 times. I’m 95 years old. Life Alert is always there. Can’t write anymore, sorry—But grateful.

Life Alert took care of getting me safely to the ER.

After incident I was able to press the button, help came in good amount of time. Within 5 minutes help arrived!

I pushed Life Alert who summoned an ambulance. Luckily I was wearing my Life Alert GPS.

I have no complaints to the Life Alert service. Your company has been very helpful & courteous. Appreciate your service.

When I used the Life Alert button, the medics were here in 5 minutes.

I have nothing but good to say about your organization Life Alert.

Life Alert were Johnny on the spot got help immediately.

I went into sepsis. It saved my life.

Life Alert was very helpful very courteous.

Walking from living room, my legs gave out & I fell. I know just to push Life Alert. Had no injuries & refused medical attn.

Life Alert sent help there at the house fast. What a delight feels. Very helpful. Thank you.

Life Alert was quick and wonderful!

I’ve used Life Alert 3 times now. Thank you for being here with me.

Life Alert helped by staying on the phone line at all time. Checking on me after everything.

I am so happy I have Life Alert.

Life Alert were very helpful to the paramedic team on giving information. About medicine and sending help.

I fell in my bedroom—press my Life Alert necklace and help came within 6 mins—it is a life saver.

I fell and bumped my head and I called Life Alert asked them to send help which they did and EMS took me to the hospital.

Very satisfied with Life Alert. So happy I joined your services. I would not be without it!

I tell everyone about how thankful I am and what a great company Life Alert are.

Life Alert have always been very helpful & quick response!

I fell outside and broke my pelvis and wrist (right side). Life Alert contacted emergency personnel for me.

I fell & called my Life Alert button. Life Alert was quick and efficient.

Life Alert very receptive and quick w/ response.

Life Alert is the BEST! I will continue to spread the good word to our home health care people.

Life Alert are good people. No complains. I am grateful for their help.

He was having chest pains & couldn’t breathe. I didn’t know what to do so I called Life Alert they sent EMS here very quickly.

My mother fell. Life Alert got the paramedics there quickly & called me as well.

My emergency situation was severe. The Life Alert dispatchers were great! EMS came to my house very rapidly. They were very knowledgeable, and efficient.

My mother fell in her home. Life Alert was called. Everything went well.

I had fallen and Life Alert alerted my contact people to come up and help me. Very pleased by how professional the call was.

Dizziness, chest pain, left arm pain. Life Alert sent first responders from fire hall, and an ambulance—very quick response. Thank you!

My mom fell in her living room. Life Alert was wonderful! They called me and my brother and continued to talk to my mom and ask safety questions until my brother was able to get to the house.

I got light headed and passed out and Life Alert send the help I needed right away. When I came to help was there.

Best thing was the voice of Life Alert dispatcher who stayed on till help came.

Life Alert were perfect in every way.

I fell outside and they contacted the ambulance from the fire department. Life Alert has been most helpful.

I had fallen & Life Alert were very efficient contacting EMS and my daughter.

Had a severe nosebleed. Life Alert stayed on the phone and waited till the ambulance came. Helped me thought it all.