Life Alert Reviews

Life Alert was prompt and efficient.

I couldn’t transfer from my wheelchair to my bed. Called Life Alert and EMT’s helped me. Thank you Life Alert!

Life Alert saved my life.

After being ill from a virus for several days, I became very sick. I called Life Alert to dispatch the EMTs—the dispatcher was courteous & kept checking in on me until help arrived.

Scot ** so aggressive in pushing the issue when I decided to cancel before even signing my contract. He hung up on my daughter twice. Extremely unprofessional!!! My husband passed away right as we were finalizing my agreement and after speaking with my children whom I live with we agreed to not pursue this option at this time. Scot sounded so desperate. So embarrassing when these individuals should be accommodating our elders but instead desperate to lock us into an agreement on our fixed incomes. This is sad!!!! Shame on you Scot **

I went Publix store, I passed out & the man help me call Life Alert. It helped me out to hospital & they do good jobs.

Was taking a shower almost fainted. She was sitting on the shower seat. We could not get her out of the shower pressed her Life Alert button, they sent EMT’S and they got her out of the shower. Very helpful!

I fell in my kitchen and could not get up. EMS came and I was up in 10 seconds. Thank God for Life Alert.

My mother fell outside. Life Alert called my sister the ambulance and myself. They called several times to follow up with us and her. Thank you for the wonderful care you gave us.

My wife’s kidneys are bad. I called Life Alert within minutes the ambulance was here. Thanks Life Alert.

I fell outside at 1:00AM and pushed my Life Alert button. Immediately dispatcher answered, called 911, and stayed with me on the line until help showed up to help me. She was professional, kind & updates on EMT ETA.

Life Alert was acquired due to a fall early this year—my son set it up and I’m glad to have it.

The Life Alert staff was very professional, concerned for my safety and very kind.

Life Alert dispatcher great. Thank you for notifying my friend and family so rapidly.

I had a heart dysfunction in April, pushed the Life Alert button & the dispatcher answered right away. They also notified my family which was nice.

Life Alert handled notifying medical response and my family stayed on the phone until medical arrived. The dispatchers were very courteous and professional.

I fell and Life Alert stayed on the phone with me until the paramedics arrived. This was very comforting.

Life Alert called the police when I fell and also called my son. Very thankful.

I fell and I could not get up. I thankfully had a Life Alert around my neck. Excellent help, always.

Mom fell. She used her Life Alert button to call. They called me, daughter, and it was very professionally done.

Leg lost some strength and it was a slow fall. Life Alert called who needed to be called and I was taken care of.

She had slid off her chair & couldn’t get back up. Life Alert couldn’t reach her but contacted paramedics who came and helped her get up. Life Alert contacted me and my sister.

I fell on the floor and Life Alert was there for me. They are wonderful.

Mom was having chest pain and pressed the button. They stayed on with mom till the ambulance came. The staff is amazing. Thank you Life Alert.

All my help from Life Alert was great if not for Life Alert I would not be here. Thank you.

Everytime I pressed my Life Alert button—All workers were nice & helpful.

Life Alert make me so much better knowing they are only a push button away. Thanks so much for the times you all have helped me.

Slipped and fell. Life Alert responded quickly—help arrived vitals taken. Service is well needed.

Life Alert assisted me on many occasions. If not for their assistance I would probably have not survived. Thank you.

Blood pressure was too high. Life Alert got help to me quickly. They stayed on the line until help arrived.

Life Alert was great.

I have already had Life Alert help me twice. The questions you ask are all positive. I would recommend Life Alert for all ages.

Sales rep was very aggressive. Tied me into a 3 year contract even though I thought it was month to month. Necklace came apart after normal use and they charged a substantial amount to reach it. Is twice to 3 times more expensive than other services.

My 84yr old mother had an emergency & could get to phone. She tried Life alert & was on hold for at least 15min. I found her when I got home & she was still on hold. I had to call 911 & ambulance came & took her to ER. She’s ok but she was so upset it didn’t work. She called & tried to cancel. The lady on phone showed no sympathy or compassion nor apologized for it not working or what she went through. Just kept saying, "You can’t cancel. You're in a 3 yr contract & we can send out new equipment."

Life Alert dispatcher responded right away and stayed on the phone line till emergency team arrived and beyond till we left for hospital.

I flipped over backwards in my powered wheelchair and onto the driveway. Life Alert response time was very quick and all EMS who helped were great.

My dad fell and broke his arm. He pressed the Life Alert button and EMS came and took him to the emergency room.

Tom has fallen a couple of times and has received fast service. The firemen came and thanks to Life Alert we have had very good service.

The Life Alert call was great with no problems. I had the flu and COPD. EMS found the keys with no problem. Life Alert can save your life.

I fell in the bathroom. Called Life Alert and immediately two EMT’s were sent and gave me aid. All within 30 minutes.

Life Alert has always contacted us and the emergency services. And help was given in a very timely manner. Then, a follow-up call.

We just got Life Alert installed a few days before we needed it. Thank Goodness. We’re very remote & it worked very quickly.

I have told others about Life Alert. The dispatcher is always courteous to me even when I accidently hit the alarm. Always friendly and listens to my problems.

I’ve had 2 strokes. After 2 days of having a headache, I became worried. I used my Life Alert. I was transported by EMS quickly.

Grandad was having a stroke so I pushed his Life Alert button and they dispatched EMS right away. The dispatchers has always been extraordinary in all our dealings with them.

When I call Life Alert they are great within 5 mins the ambulance is at my home. I can say they are great as helpful. Best thing I did it saved my life.

Every time we used Life Alert; they were very helpful when I needed them. Dispatchers stayed on the phone until help arrived. I would recommend Life Alert to anybody.

I fell in the backyard couldn’t get up. Pressed my Life Alert button on my necklace. 2 ambulance drivers showed up and helped me up. Thanks to Life Alert.

Life Alert’s personnel are first class! They are so courteous, caring, and helpful!

The Life Alert dispatcher came on and asked what my emergency was. I explained that I had fallen and was unable to get up by myself. The dispatcher stayed on the line until the ambulance came.

My husband had fallen in the bathroom the previous day & hurt his back. On this day he couldn’t get out of bed due to severe back pain. Life Alert was very professional and stayed on the line until help arrived.

When we called Life Alert they stayed on the call until they had confirmation from the EMT.

Would not be without Life Alert. They send help here fast.

Life Alert makes me and the rest of my family feel better about my mom.

I needed help, and Life Alert responded fast and helpful.

I fell down and called Life Alert with my button and received help immediately.

Several times I fell and couldn’t have gotten up off the floor without Life Alert’s help. Thank you most sincerely.

I had a fall Life Alert dispatcher was very clear and fast in helping me.

Ever since I joined Life Alert my experience so far has been extremely satisfactory. The dispatcher is courteous & always on time.

Life Alert answered quickly, called family members and called ambulances services quickly.

Life Alert dispatcher spoke clearly & patiently to me to calm me down.

Calls and support are always helpful. Neck pendant was broken, was replaced promptly.

I fell down the stairs, EMS sent by Life Alert was here within minutes.

My mom had a fainting spell & Life Alert helped. She had stomach bleeding issues corrected in the hospital.

Very fast response from Life Alert. Very professional and courteous. Great Service. Thanks.

Mother fell and couldn’t get up. Life Alert called EMS for her.

I’ve fallen several times and Life Alert has always been prompt in responding and in some cases follow up depending on the circumstances.

Fell outside in the grass and couldn’t get up by myself. Life Alert called the Fire Rescue to lift me up and check to make sure I hadn’t injured myself.

Our dad fell several times due to an illness. Thankfully he had Life Alert!!

Fallen— Life Alert called emergency services and family member for assistance.

I turned too fast, and lost my balance. Didn’t break anything or hit my head. EMS were very gentle getting me up. I wouldn’t be without my Life Alert. It has helped me in several ways.

Don’t remember—I have used Life Alert at least 3-4 times for falls only. – The necklace button worked! Dispatchers were spot on and courteous especially when I accidently leaned on button.

I fell and Life Alert contacted everyone on my list. All was good and courteous.

I had Life Alert for over 3 years. I’ve had a few falls during that time. The dispatchers have always been courteous and helpful in sending quick assistance when needed.

I had shortness of breath and wheezing. Life Alert called an ambulance and they were there within 10 minutes.

I fell and had to be picked up. Life Alert was very warm & helpful as were the ambulance people. Thanks for your kindness!

Life Alert sent medical emergency services quickly to the house.

I fell and couldn’t get up until Life Alert got help for me.

I woke up feeling tired—I got up and went into the living room—then I began having trouble seeing and the room started to move. I got scared and called Life Alert. Within minutes I had the emergency people. I would not have lived if I hadn’t pushed the button. I would not have lived you saved my life—thank you.

I fell, Life Alert called EMT’s, who helped me stand up and took me to Hospital.

My son pressed the Life Alert button and everyone came instantly when I fell. Thank you for the best service.

I fell and couldn’t get up. Just like Life Alert’s commercial. They sent help “EMT” to help get me up. They arrived within 10 min. Great work!

Was very glad Life Alert dispatchers called everyone on contact list right away. I was 4 hrs. away and my loved one had company at hospital because of your diligence.

Life Alert’s dispatcher was wonderful He calm me down & called EMT’S. They got here in about 8 minutes.

I fell and broke my shoulder in a spare bedroom & Life Alert called the ambulance for me. Thank you!

I had a very bad fall. Called Life Alert—Used my pendant. Ambulance came to take me to hospital.

I fell in the garage­­— I was yelling very loud hoping Life Alert could hear me—They did! Called my family & Fire Dept—I was very pleased & thank you all.

I would never recommend Life Alert! We had one instance where my mother-in-law fell. I needed help, pressed the button and never got a response. I was eventually able to get her up and she was okay but I should not have had to do it by myself. If this were the only problem we’ve had, I could overlook it but the problems with billing and lack of communication have led me to my review. We cancelled the service due to a move into assisted living. Life Alert arranged pickup of the equipment by UPS but the equipment never made it back to Life Alert. We have continued to be charged monthly and we have been told that will continue until UPS sends payment to cover the lost equipment. UPS is currently waiting on additional info from Life Alert to settle this claim.

He had trouble breathing. Life Alert called the ambulance to take him to the hospital.

I would highly recommend Life Alert.

I feel safe with my Life Alert. All seniors should have Life Alert.

I fell in my bedroom. Life Alert had help there in a short time. They kept checking in with me to let me know help was on the way.

Always prompt and thorough, courteous – know their job well! Very happy I made the decision to go with Life Alert.

I fell and broke my wrist and I could not get up so I pushed the Life Alert button and got help.

I have used Life Alert at least 3 times. Strongly recommend.

I fell and was unable to get up. Life Alert helped in aiding me for emergency service and family contact.

I fell in the kitchen and Life Alert send EMT right away. No hospital necessary. Once I fall I can’t get up.

I fell & couldn’t get up. Life Alert had the rescue squad respond to my emergency!

I suffered a fall awhile back and I’ve lost my balance on other occasions. Life Alert has been very careful the times I’ve fallen. Thank you for your service.

I went down to the floor but I was unable to get up. Life Alert helped me. Thankful.

I’m his POA—Life Alert allows him who is disabled with CP. Life Alert has helped him through the years so he can live at home. It has been a blessing.

Jan 15- All was right on Life Alert—did everything dispatchers say. On a scale of 10 to 10, it was all 10. Old people need to have your service!

I fell and could not get up. Life Alert answered promptly and stayed on the line until help arrived in about ten minutes. They also made a follow-up call.

Life Alert dispatchers was wonderful.

I fell while bringing pots into my shed before freezing weather. I could not get up. I pushed the Life Alert button and got help sent by dispatchers quickly.

She fell & couldn’t get up. Life Alert Dispatchers sent help & she was fine.

Fell and could not get up by myself. Life Alert dispatchers called paramedics to help me.

My mother fell and Life Alert dispatchers got an ambulance here immediately.

Mid January- The Life Alert dispatchers are great. Fast & courteous answers. Stay on the phone until EMS arrive.

I had chest pains. Taken by EMS sent by Life Alert to ER. Life Alert dispatchers keep talking to me until EMS came. Great for Life Alert—5 stars.

I fell, could not get up—was not badly hurt. Life Alert dispatchers contacted the Fire Dep. They came and help me get up & checked me out.

1-8-26- Fell in my bathroom & was glad I had my Life Alert pendant. Police were here within 10 min. Was in hospital for 6 days.

January 2025- Couldn’t walk—sprained ankle problems. Life Alert dispatchers was amazing—stayed on phone until help arrived.

Fell & unable to get up. Life Alert dispatchers brought help right away at 4AM.

I fell and EMS sent by Life Alert came and put me back in bed to my knowledge. Appreciated by me and my son.

I slipped off the bed onto the rug, firemen came and lifted me up. Life Alert dispatcher stayed on the line the whole time.

Bad reaction to chemo. Life Alert dispatched an ambulance to me.

I only used it two times. One time when I fell and the other when I couldn’t walk. Both times Life Alert dispatchers were great! I thank God every day for it. Yours truly.

I live alone and don’t have a cell phone so Life Alert is with me at all times and has helped me more than once.

Excellent care!!! Have referred Life Alert to all my friends.

January 25, 2026- I fell on front porch. Used Life Alert pendant – Dispatchers responded called EMT’s stayed on call until ambulance arrived. (Scraped left shin)

Jan. 28, 2026- Wife fell outside in driveways & couldn’t get out of snow bank. Life Alert called Rescue for us.

I fell in the house & couldn’t get up. I called Life Alert by pressing the button on my neck.

March 4- I fell. Life Alert got details of accident. Called paramedics, stayed on line until paramedics arrived.

I fell—could not get up because my knees are in bad shape. EMT’s sent by Life Alert came quickly & helped me get to my feet.

1-24-26- My mom used her Life Alert because of significant chest congestion. She was scared of her breathing.

1-23-26- Very low blood sugar. Life Alert got my neighbor to me also police & rescue squad.

I had wrecked my car; in all the chaos it was so convenient to just push my Life Alert button to get help. The dispatcher was very kind & got me help very fast.

I fell! Life Alert stayed on phone call until paramedics took me to hospital! Very Caring! Thank you!

2/5/26- Mom had very high blood pressure. Life Alert was fast to respond and courteous.

Life Alert helped right away didn’t have to wait when I fell.

I have called Life Alert about four times. Each experience was very positive. They were very professional and calming.

Life Alert called the right people! Very helpful!

February 10, 2026- Called Life Alert because I couldn’t walk. Ambulance came.

I fell getting out of bed. As a person living alone, I feel Life Alert was a blessing.

Jan. 26, 2026 06:35- Severe pain everywhere in my body. Life Alert had ambulance here quickly.

1-6-26- Life Alert have always been a help—when needed.

When my stomach hurts, I called for Life Alert assistance and Life Alert was there immediately. Good job guys.

1/3/26- In the evening I lost my balance and fell. Unable to get up. Pushed the button on the pendant. Rescue squad sent by Life Alert came quickly and took me to the ER.

I had no issue with the service. However, after my father passed the problems began. I called to cancel a week after he died to cancel his service. They assured me it was cancelled, charged me $50 for the pendant the hospital lost, THEN told me to recycle the equipment, not return it. A week later I get a call saying the unplugged life alert had gone off. Mind you my dad has been dead for two weeks, the machine is unplugged and the pendant is lost. I tell them this, they transfer me twice.

Became very short of breath. Hit the Life Alert button within a few minutes, paramedics came. Very good to have this service!!

I had a heart attack and had my Life Alert on; hit the Life Alert button and dispatchers sent help quick to come. It saved my life.

I fell and Life Alert sent EMS soon and helped me. Everyone was polite. I will recommend.

My mom fell & broke her leg. Life Alert helped her very much. Don’t know what we would do without it. Thank you.

Dad fell 2x and response began immediately. I have recommended Life Alert to numerous friends and family.

I became weak and was going to pass out. Life Alert contacted paramedics & both of my children. Dispatcher stayed with me until help came. Thank all of you.

Absolutely horrible customer service. First they had to replace our cables to the boxes to “make sure they were working correctly. “HELLO are you serious?" This is supposed to be a no fail system for emergencies. My mother is going into a facility so I called to cancel and send their equipment back and the rude representative stated I would have to provide a letter stating specifically that she was going into a long term care facility. Now that’s just what I need to deal with at this time in our lives. The rep was MORE THAN RUDE and proceeded to threaten to turn my mother over to a collections agency. Worst company for dealing with the elderly. They will nickel and dime you to death and then threatened an 87-year-old woman who is sick and has to leave her home. Now this makes me want to have them monitoring a home for safety. ALL THEY WANT IS MONEY!!! BEWARE!!!!

I can’t get up when I fall. So I really love my Life Alert.

Thank you!!! My mom slipped out of bed—Life Alert sent the paramedics out to help her—Very Good.

I fell, pushed Life Alert button and they responded quickly. Very helpful.

Great response and service. The Life Alert dispatcher answered immediately and help was here in minutes.

I slipped on bedroom floor. I pushed my Life Alert button—Response was very quick.

A fall in the yard resulted in the need to activate Life Alert. Notification to family & Paramedics was quick & efficient.

I needed an ambulance. I was having high blood pressure and high blood sugar. Help was here in no time thanks to Life Alert.

Life Alert dispatched ambulance to our house, and got my father the help he needed. Thank you.

Life Alert’s response to calls have been excellent. They always stay on line until help arrives.

My father fell & Life Alert contacted the paramedics in town. He was successfully helped. Thank you!

Life Alert made it extremely easy and comforting to summon the help we needed to get our 100-year-old father to the emergency room.

I had very bad pain in my right side of my neck. Life Alert were understanding & patient with me.

My dad fell out of his chair and Life Alert called the Fire department for me. It was great feeling knowing he was taken care of.

Had a difficult time breathing late at night. Called Life Alert & they had medics there within minutes. Thank you.

I was in the bathroom and slid out of my wheelchair, contacted Life Alert and they sent help that arrived in about 5 minutes.

Fell and pressed Life Alert button. Life Alert called fire dept. Everything went smoothly.

I pushed my Life Alert pendant button twice for help and the agents were quick to reply and get emergency services to me.

I fell and Life Alert was activated immediately and successfully. EMT’s arrived to help me back to my chair.

I fell and fractured my leg. I could not get up. I am extremely thankful to Life Alert.

I have used Life Alert 3 times & cannot believe how quickly they come to your aid.

I loved the way Life Alert was on the speaker all the while help was on the way.

I fell and could not get up. Life Alert answered my pendant and called the police to assist me.

I reported falling down. Life Alert sent paramedics quickly and took me to hospital. Workers were very nice and determined.

I fell and couldn’t get up. Life Alert had the rescue squad respond to my emergency.

I fell in my house and was in pain. I pressed the button for Life Alert. Dispatcher answered immediately and were here in no time. They were caring and reassuring.

Life Alert was great! Stayed on the phone till EMT showed up! Thank you!

My mom’s husband had fallen, and he used his Life Alert to notify them he had fallen, and they dispatched the help he needed.

Life Alert was so nice to me helping me and caring!

I have used Life Alert 3 times since last November and several times before that. I am very pleased to have it.

I have used Life Alert several times in 2025. Each & every time it was fast, professional, yet personable. Never had any type of poor service, always excellent.

Breathing difficulty. Kept me calm. Life Alert let me know help was on the way, and was with me till they arrived. (My diagnosis was pneumonia).

I fell. Life Alert was helpful. Thank you thank you. Great service.

Irv fell and Life Alert dispatcher stayed on phone whole time waiting for EMT’s and then spoke to them.

I slid from my bed to the floor. I could not stand unaided. Life Alert helped getting the EMT’s to assist me.

Life Alert Dispatcher was very helpful, called my sons, & stayed on line until ambulance crew arrived & were in residence.

The Life Alert representative was very knowledgeable and helpful.

I fainted. My husband could not pick me up – so we the pressed button for Life Alert. Help came right away.

Life Alert dispatchers always stay on with us, after they’ve alerted care to come, to keep us calm.

I fell picking up a napkin – I hit my head on the cabinet and cut open my forehead. The Life Alert dispatcher was extremely helpful.

Life Alert has been a life saver to me more than once.

I had a fall & Life Alert dispatcher sent someone to get me back on my feet.

I called & they took me to hospital where I was admitted – Life Alert was very helpful.

Life Alert Dispatcher stayed on the phone until help arrived. They were very nice.

Had heart problems & dizziness. Life Alert Dispatcher stayed on the phone talked to me kept me informed as to where the EMT was.

Fell 4 times since April. Able to get Life Alert to help me get up, within a short time.

My blood pressure was very high, so I called Life Alert about my emergency. They came right away. I was well please. I will refer Life Alert to my friends.

I have fallen several times. They are always professional and caring. The Life Alert Dispatcher stayed with me until paramedics or family arrived.

I was talked into getting this by the rehab center of my hospital. Unfortunately, I followed their advice. The first unit I got did not work. I was suckered into a three-year contract. I should have known better. The second unit I got did not work. I found then there was no way to get out of it. They keep telling me it’s going to work and it still hasn’t. I’ve had it now for four months and it still does not work. They keep telling me it will work, but it doesn’t every time I test it. It fails. I am at my wits' end. I’m getting no help at all yet. I’m still being billed for it because I am under contract. They refused to do anything to help me. I have asked to speak to a supervisor yet I get no call back.

Life Alert Dispatcher stayed on the line until paramedics came. Very encouraging and helpful.

Life Alert has always been there for me when I needed help. I would never be without Life Alert.

Life Alert stayed on the line until emergency came. Thank you for great help.”

Life Alert was there for me and my family @ all times I needed the help.

Life Alert was quick and helped and got my wife to the hospital within 20 min – Thank you!