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Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • Upfront fees range between $50 and $200
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    Page 44 Reviews 8235 - 8435
    Verified purchase
    Customer ServiceStaff

    Reviewed July 6, 2012

    My mother fell in her kitchen, so she pushed her Life Alert button and help was there in just a few minutes. Also the Life Alert people called me with a report plus later made a follow up call to me.

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    Fall Detection

    Reviewed July 6, 2012

    My father fell and was unable to get back up. He was able to push his pendant for help. The Life Alert operator called me to inform me help was on the way. The EMT crew was able to get him up and back to his room. Thank you.

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    Reviewed July 6, 2012

    Life Alert helped by immediately contacting emergency services when my mother was disoriented. Then Life Alert was also able to give the emergency workers her medical history as well as her medications she is currently taking. Thank you Life Alert.

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    Customer ServiceStaff

    Reviewed July 5, 2012

    My aunt fell and fractured her hip. We pushed her Life Alert button and the response was immediate. They called the paramedics and stayed on the line until they arrived. My aunt was taken to the hospital. She had surgery and is recovering in rehab getting exercise to get her back on her feet and home again. My aunt is 94 years old.

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    Reviewed July 3, 2012

    I fell in my kitchen as I turned to get a plate. My fryer was on and I couldn't get up to shut it off or unplug it. Life Alert took action and had help out so fast, I was afraid the house could catch fire. The men got me up off the floor and unplugged the fryer. They told me it had an auto shut off, which I didn't know. I am so grateful. Thanks to you all.

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    MonitoringStaff

    Reviewed July 3, 2012

    I had been having severe pain in the left side of my face for 8 months. It became constant and excruciating on May 1st and overwhelming so I had to call Life Alert for an ambulance to go to the ER. I found out that I have been suffering from trigeminal neuralgia. I thank the lord for Life Alert and their amazing people.

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    Customer Service

    Reviewed July 3, 2012

    Life Alert always takes good care of me. I don't have any problems when I call them. I have been with Life Alert for a long time and they make sure that when the paramedics get here they stay on the line in case they need to know my history. I don't worry here by myself because I know if things aren't right I can always call them. God bless. I always talk about my Life Alert team. Love you all and God bless all of you.

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    Punctuality & Speed

    Reviewed July 2, 2012

    I fell in the bathroom at 5:30 a.m. Life Alert was at my door very shortly when I pressed the button. I was overjoyed to see them. They were very quick to exam me and said I needed to go to the hospital. I was only there a few hours and they said I was ok to go home.

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    Staff

    Reviewed July 2, 2012

    I was cooking a hen for mother's day. The hen was not fully cooked before leaving. So I turned the burner on the stove off. I left the pot on the burner, I knew it would be hot for awhile, but apparently it blazed back up. It has done this in the past years. Life Alert got the signal, called the police and fire station. That was a wonderful thing they did. I can't thank you enough. Life Alert, you are awesome.

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    Customer Service

    Reviewed June 29, 2012

    I was having severe pain in my left shoulder, arm, and my blood pressure was high, so I mashed the Life Alert button and the man that answered was very calming. He asked if there was anyone here and if the door key was where he pointed out over the phone, and I said yes. Then, he said he would stay with me until help arrived asking me every few minutes how I was feeling. After help arrived, he gave them the information he had on me, and wished me luck.

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    Staff

    Reviewed June 29, 2012

    Mother fell. She had severe osteoarthritis and osteoporosis. She stood up and her left femur broke causing her to fall. She had a previous surgery on the same hip and was waiting on a hip revision. She said Life Alert answered her as soon as she mashed her Life Alert button. They called the rescue squad and me, her daughter. She said they saved her life and she really appreciated the life Alert man on the other end.

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    Monitoring

    Reviewed June 29, 2012

    I slipped and fell in the backyard. I couldn't get up and yelled for my husband. He was taking a nap and didn't hear me, so I pressed my Life Alert button. My husband finally came out to help me but couldn't get me up. When the ambulance came, they checked me out to make sure I was ok. I'm so glad I have Life Alert.

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    Customer ServiceMonitoringStaff

    Reviewed June 28, 2012

    I fell in my kitchen and was able to sit up on the floor, my left arm from hand to shoulder pained terrible. I knew I broke my arm. I felt for my Life Alert and pressed it. Within a second my call was answered. The Life Alert called the ambulance and my family. The ambulance was here in 5 minutes after Life Alert called them. Life Alert was very kind. I couldn't ask for better people. Life Alert people kept me calm and patient while waiting for the ambulance to arrive. I am happy I have them.

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    Punctuality & Speed

    Reviewed June 28, 2012

    My mother had a harsh reaction to a certain medication and got very sick. I found her in bed and called Life Alert. They responded was quick and professional. Their help was greatly appreciated. Thank you.

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    Staff

    Reviewed June 27, 2012

    My brother fell when he was making his bed. He pushed the button and notified the nice people at Life Alert. They called for the paramedics and the paramedics were there in about 5 minutes. All ended well.

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    Customer ServiceStaff

    Reviewed June 27, 2012

    I fell on the stairs and broke all 3 bones in right ankle. Life Alert's response was about 15 minutes, very prompt. I am very pleased with Life Alert and I am already telling people who live alone to get a Life Alert button. I thank your entire staff.

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    Customer Service

    Reviewed June 27, 2012

    I fell in my table room at 1:30 a.m. I tried to get up but was unable, so I pressed my Life Alert button and I got help within a few minutes. Life Alert called back and asked if I was alright. If I did not have my button I would have been on the floor for hours. Thank you.

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    Punctuality & SpeedStaff

    Reviewed June 27, 2012

    In March I had a stroke and was going to call 911 but instead I pressed my Life Alert. They were at my door very quickly, so was a nurse from our village and another ambulance. I chose to go with Life Alert. They were efficient and kind. They got me to the hospital emergency very quickly. Many thanks.

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    Customer ServiceMonitoringFall DetectionStaff

    Reviewed June 26, 2012

    My dad fell and could not get up. He pressed the pendant and Life Alert responded immediately. The police came and helped him up and all the contact phone numbers were called immediately. So nice, courteous and helpful. Thank you.

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    Reviewed June 25, 2012

    Mother has had for 2 years, has been ill and hospitalized and now in nursing home. Life Alert would not cancel unless we had proof. Our family has been through a nightmare with her illness and to have to deal with their heartless demands was simply unacceptable. Do not use this service. They just want senior citizens’ money. They have no heart!

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    Life Alert
    Response from Life Alert

    In many incidences, family members try to cancel this life saving service just to save a few dollars while not understanding the danger they are putting their elderly loved one in. Therefore, Life Alert has provisions in our contract as safety measures for our customers.

    However, we do understand that living arrangements do change for our customers; that is why we are more than accommodating to cancel the contract when a faxed notice from the nursing facility is received. Yesterday, we received the notice and we are currently in the process of cancelling this account.

    We are sorry you feel this step is not necessary but we hope family members can understand that Life Alert takes saving lives very seriously and this contractual provision is a safety measure for our customers. Moreover, these terms are verbally explained at the time of signing up as well as being repeated in the contract.

    We are sorry that your mother is ill, but we do hope that you can see we too have her best interest (and health) at heart. We hope the best for you and your family.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 25, 2012

    I had a severe bang on my head in the kitchen area and was bleeding profusely. I realized that it was more than a bang and decided to press my Life Alert button. I received the call back almost immediately. I explained my situation and they sent the medics who in turn assisted with covering the bleeding area and drove me to the ER at the hospital, where they subsequently put 8 staples in my head area. All was well done and your people did a great job. I admit I do feel safer and more confident with Life Alert as I am living alone.

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    Staff

    Reviewed June 25, 2012

    I used Life Alert service 3 times and was well pleased each time. Such a nice group of people to come into ones home. They knew what to do and did it. Thank you, it was a nice experience. I highly recommend it to others.

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    Staff

    Reviewed June 25, 2012

    My mother fell and broke her hip while she was alone at 2:00 a.m. She was still conscious and activated her Life Alert bracelet that she always wears. Paramedics were at her home within minutes and immediately stabilized and transported her to the hospital. My mother's caregiver and I were notified immediately. She was able to be with my mother throughout the entire ordeal, and I was able to get to the hospital within a couple of hours as I live in another county. Without Life Alert she would have lay alone and terrified for hours before help arrived. Thank you.

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    Customer ServiceStaff

    Reviewed June 22, 2012

    My mother fell on the floor between the dining room and kitchen. She could not get up, so she called Life Alert and they were very courteous and helpful, they were still on the line with her when we got there. She was comforted to know she was not alone. I am very thankful I talked her into this Life Alert. Think she had it activated about a week and a half. I really feel at ease now. Thanks.

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    Monitoring

    Reviewed June 22, 2012

    Life Alert has twice saved my life. Once I would have bled out had I not had you. The other time I had severe diverticulitis and the pain was horrible. I used you two other times and the ambulance and EMT men arrived within minutes. God bless you and I am so blessed to have you.

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    Staff

    Reviewed June 22, 2012

    Recently, while visiting my mom she became ill and collapsed into my arms. I was able to get to her Life Alert necklace and summon the emergency. The gentleman was courteous and helpful. He stayed on the line until the paramedics arrived. After they arrived he provided them with information about my mom as well as her hospital information. It was helpful not having to remember the details in the emergency.

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    Reviewed June 22, 2012

    I was experiencing chest pain, didn't know if it was indigestion or heart. Used the Life Alert button to summon an ambulance to go to the emergency room. Turned out to be indigestion. My family was also called to the hospital by Life Alert. Very efficient.

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    Staff

    Reviewed June 21, 2012

    Mom fell in the bedroom and doesn't have enough strength to get herself up and I live a little ways away and am not able to get her up also. The ambulance personnel are always very helpful and nice. We wouldn't let my mother live alone without Life Alert. It's a life saver.

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    Customer Service

    Reviewed June 21, 2012

    I received a call regarding my father. Went to his home and dispatcher was still on the box. Besides calling me they notified EMS in case of an emergency, but there was no emergency. The dispatcher called back 15 minutes later to check on his status, and told me if we needed anything just to call back.

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    Monitoring

    Reviewed June 20, 2012

    Being unable to get to sleep one night at 4 a.m., I got up and went to the kitchen to get something for sleep. Standing by the sink I got light headed and went straight down breaking my ankle in two places. I had my Life Alert on my wrist, so pressed it and had the police and ambulance within a few minutes. Daughter arrived about the same time to open the door. I was taken to the hospital immediately. Well pleased.

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    Customer ServiceStaff

    Reviewed June 20, 2012

    I slid off the chair reaching to answer the phone and couldn't get up. Life Alert answered my call right away and the operator stayed with me until the paramedics arrived 10 minutes later. I could hear them talking to the paramedics so they had all the info they needed before they arrived. They helped me up and left. The operator also called my daughter to tell her I was ok and the problem solved. Thank you again.

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    Customer Service

    Reviewed June 20, 2012

    My wife, while getting out of bed, lost her balance and fell. I sent the emergency call to Life Alert and in about ten minutes the paramedics came to her rescue. She was not transported to the hospital. Thank you.

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    MonitoringStaff

    Reviewed June 20, 2012

    I tripped and fell from patio deck about 2.5 ft. to the lawn landing on my left shoulder. I could not sit up to try to get to my feet. The pain was so great. I pressed the button on my Life Alert and was able to get a staff member who alerted 911 and the crew transported me to the hospital ER. I was lucky in only bruising my ribs on my left side.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 19, 2012

    I fell down in my back yard steps and I could not get up. No one was around except my aid and me. It was early morning and everyone was either working or not at home. My aide went inside to call Life Alert, and you sent someone over and they helped me up. I was okay. Thank you so much. I'm doing much better now.

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    MonitoringStaff

    Reviewed June 18, 2012

    One morning I forgot to put water in my cereal before I turned on the microwave. Next thing I know smoke filled the kitchen, and the Life Alert alarm went off and the voice on the alarm came on and stayed on and talked until the firemen came and checked out the situation. The Life Alert man was very kind and patient with me and most courteous until he was assured I was okay.

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    Customer ServiceFall Detection

    Reviewed June 18, 2012

    On the evening of April 12th, I collapsed on the floor. I was extremely weak, dazed but conscious. I used my Life Alert pendant, their response was immediate, and within 5 minutes I had 2 deputy sheriffs, followed shortly by 2 EMTs. They contacted the hospital and transported me. I had a small stroke, you saved my life. Thank you.

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    Staff

    Reviewed June 18, 2012

    I have found my experience with Life Alert to be excellent. All have been so kind and helpful and very understanding. I am very happy with all my experiences with Life Alert.

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    Reviewed June 15, 2012

    When I fell in my kitchen, even though I wasn't injured, I wasn't able to pull myself up. So I pushed the Life Alert button on my wrist and you sent help. I'm so glad to feel confident living alone. Thank you.

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    Customer Service

    Reviewed June 15, 2012

    My mother who lives by herself had fallen and used Life Alert to summon emergency services. It was found that she had no injuries but thanks to Life Alert we had a rapid response and a positive outcome. Thank you.

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    Staff

    Reviewed June 15, 2012

    My mother slipped while walking with her walker and fell to the floor. The caregiver was unable to lift her up. Excellent staff from Life Alert, they sent help. I have always been able to depend on Life Alert.

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    Staff

    Reviewed June 15, 2012

    I was getting dressed and lost my balance and fell. I could not get up, so I called Life Alert. They got the paramedics and stayed on the line calming me until the paramedics came and got me up.

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    Reviewed June 14, 2012

    My husband falls frequently. It is impossible for the rest of the family to return him to a sitting position, since we are dealing with dead weight. Life Alert summoned the emergency squad, and they were able to get him off the floor. Thank you.

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    Punctuality & Speed

    Reviewed June 14, 2012

    I am 86 year old, and fall quite often. Both of my knees are very weak so I can't get up without Life Alert. They are fast, and courteous. I tell all my friends if they live alone they should have Life Alert. I'll never be without it. God bless you.

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    Reviewed June 13, 2012

    I was weak and not myself for a couple of days. I finally woke up early one morning and realized I needed help as I live alone, so I called Life Alert by using the call button. I am so grateful I had Life Alert. I'm more satisfied with Life Alert than I am with the hospital.

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    MonitoringPunctuality & SpeedStaff

    Reviewed June 13, 2012

    I was talking to the doctor's nurse and she was concerned as blood pressure was jumping around and worried about a possible heart attack. I called Life Alert and they came quickly, then 911 transported me to the ER. All turned out okay. The help and follow up were so good and so appreciated. Thank you.

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    MonitoringPunctuality & Speed

    Reviewed June 13, 2012

    I punched the button, after I had fallen. Life Alert called an ambulance and they came and picked me up and took me to the emergency. Life Alert was on the ball quickly and decisively.

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    Reviewed June 13, 2012

    When I fell and couldn't get up. Life Alert helped me get up and took my blood pressure and got me going. Life Alert has helped me in the past whenever I fall. You are a God send. Thank you.

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    Staff

    Reviewed June 13, 2012

    I began having pains in my stomach and they began to get worse. I pressed my button and called Life Alert. They were here within minutes, and were so courteous and helpful. I do recommend them. Thank you to all of them. I feel so secure with having it.

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    Customer ServiceMonitoring

    Reviewed June 12, 2012

    I am blind; I heard noises in the house that seemed as if someone was breaking in. I activated Life Alert, and got an immediate response. The police was sent to my house and the appropriate family and friends were notified and came to my house as well.

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    Reviewed June 12, 2012

    I have COPD and was hurting in my chest. I was not sure if I was having a heart attack or not. Life Alert responded right away. I was taken to the hospital and turns out I had double pneumonia.

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    Customer ServiceStaff

    Reviewed June 11, 2012

    The operator called my family, and stayed on the phone until they talked with the fire department when they arrived. I feel secure with my Life Alert when left alone for short periods. Thank you all so very much.

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    Staff

    Reviewed June 11, 2012

    I was having a lot of pain in my left side. Life Alert came right in and took charge, and got me to the hospital right away. I thank God for them. I am so thankful; my daughter got my Life Alert for me.

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    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed June 11, 2012

    My mother fell and Life Alert sent the fire department immediately. I thank you very much for a very fast response. She is doing alright. Thank you again, from her son.

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    Reviewed June 11, 2012

    My blood pressure went up and I needed just to get good service and good care. Life Alert did just that, they were very nice and respectful. They stayed on the line with me till help arrived. Thank you all. I would recommend you to anyone in need of help or lives alone.

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    Monitoring

    Reviewed June 8, 2012

    I fell and broke my right hip. I was at home, living alone. I remembered the Life Alert button around my neck. The EMT, fire, police and my son were there within minutes. Thanks to Life Alert for getting me immediate help.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 8, 2012

    My client had fallen we called Life Alert. Their response was quick and courteous. We had help in a matter of no time. It makes me as a caregiver feel very confident and safe if another episode ever happens. Thanks Life Alert.

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    Reviewed June 8, 2012

    I fell on April 27, 2012 at 3 a.m. I called Life alert and they arrived within 5 minutes and took me to the ER. I fell again approximately 3 days later at 2 a.m. due to my sprained ankle from my first fall. Again I called Life Alert and they came and lifted me up. No ER required.

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    Customer ServiceStaff

    Reviewed June 7, 2012

    I had fallen and my wife was not here with me. When I fall I am unable to get back up. I pressed my wrist Life Alert alarm and the operator came over the radio. She was my hero. Very good. She even called me back to check on me.

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    Staff

    Reviewed June 7, 2012

    I was fixing my lunch in the kitchen and I don't know what happened but all of a sudden I was on my way down on my butt. I wasn't hurt other than a couple of nasty bruises. I knew I couldn't get up by myself, so got as comfortable as possible and hit the Life Alert button. Less than 10 minutes the paramedics were here. As usual they were great.

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    Staff

    Reviewed June 6, 2012

    Life Alert was so quick; the men were here before I knew what was happening. All of the people took very good care of me. I am 90 years old and cannot get around very good, but they took great care of me. Someone on the Life Alert was talking to me to keep me calm and letting me know someone is here to help. Thanks to all of you. Much love to all.

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    Staff

    Reviewed June 6, 2012

    We called Life Alert for my husband. The operator on the line made sure everything was ok and also stayed on the line when paramedics came. I appreciate all the help they do for my husband and me. Thank you.

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    MonitoringStaff

    Reviewed June 6, 2012

    I have COPD. I had difficulty breathing all night. Early in the a.m. I said 'enough is enough' and pushed the Life Alert button. The ambulance arrived in less than 5 minutes. Good, courteous, and comforting. Best move I'd made in weeks.

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    MonitoringPunctuality & Speed

    Reviewed June 6, 2012

    I live alone and was outside and fell. I couldn't get up. I used my Life Alert and it worked like it was supposed to. The folks alerted my neighbor also the fire department. All arrived about the same time. It all turned out ok. Thanks to all involved in my rescue.

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    Customer Service

    Reviewed June 5, 2012

    Mom has great sense of security and comfort knowing she merely had to push a button for help. At ninety years old, living alone I was a security blanket of sorts. The timely response and contact to family and loved ones was super. Thank you, Life Alert, for your services.

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    Staff

    Reviewed June 4, 2012

    When I suddenly experienced sharp chest pains I immediately pushed the Life Alert button I wear around my neck. I told the responder my symptoms and was told he was sending the fire department. They were there almost immediately and whisked me off to the hospital.

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    Reviewed June 4, 2012

    My dad had fallen and the Life alert called me and asked how long it would take me to get to his house. Life Alert notified the emergency personnel as well. My dad was weak and couldn't get up. Life Alert then called back to see how he was. We are grateful to Life Alert.

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    Customer ServiceStaff

    Reviewed June 4, 2012

    My mother had to use her Life Alert button a few times and the response was quick. The people were courteous and very helpful. Then they called later to check that all was well. It is a very worthwhile service for the elderly and infirm.

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    Reviewed June 1, 2012

    My father's hip (artificial) had dislocated in March 2012, and again in April. Between that was a fall where he could not get up. Each time we were immediately contacted and put at ease that help was on the way by Life Alert.

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    Staff

    Reviewed June 1, 2012

    I fell on my back porch and broke my pelvis in two places. I was unable to get up on my own. Thank God for Life Alert. They sent emergency personnel to my aid and notified my emergency contacts. Thank you very much.

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    Staff

    Reviewed June 1, 2012

    I can't see myself living without Life Alert. How wonderful everyone was that day I needed help. I can't help but to talk about Life Alert to others. God bless Life Alert and all those who work for this company. Amen.

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    Staff

    Reviewed May 31, 2012

    I am so very thankful for Life Alert. I have had Life Alert for several years without having to use it. I thought I was doing very well and feeling great preparing a rental for new tenants which required heaving and hard work inside and out, and then it happened. I was afraid to walk to the bathroom around 6:00 a.m. After trying to contact my one son who was in town, I remembered Life Alert. It seemed like just a few minutes, and they were all here paramedics, firemen, and my son. In seconds, everything was under control.

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    Customer Service

    Reviewed May 31, 2012

    I was experiencing tightness in my chest with pain radiating to my left jaw and arm. My vision became fuzzy and I felt faint. After pressing the Life Alert pendant an operator asked what was wrong and I told him. He asked if I was by the front door and when I said yes he told me a call was placed for an ambulance and it was on its way.

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    Staff

    Reviewed May 30, 2012

    I had a fall in my kitchen 4/3/12. I had my Life Alert button on and contacted Life Alert immediately. Within a matter of minutes the emergency team was there and took me to the medical center. I had broken my right femur. Thank God for Life Alert.

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    Staff

    Reviewed May 29, 2012

    I fell in my bathroom and clicked for help. Life Alert talked with me even though the door was shut. The representative never left me; rather she gave me encouragement and helped right up to the moment the paramedics arrived. The paramedics lifted me up and helped me to my walker. Life Alert also phoned my daughters. The closest one arrived at the same time as the paramedics. They were able to unlock the door and enter the house. Thank you.

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    Customer ServiceStaff

    Reviewed May 29, 2012

    I was having severe pain on my head, just the right side. Usually I would just take a pill but this was so severe that I pressed the button on my Life Alert necklace. Someone answered right away, saying my name and asking what was wrong. They then sent an ambulance and called my friend to come. In no time I was in the hospital. Very nice people from Life Alert.

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    Reviewed May 29, 2012

    My moms walker got caught on the floor heater grids and down she went. She pressed her Life Alert button and they sent the paramedics right out, because she didnt respond. She will be 101 and is still living on her own.

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    MonitoringPunctuality & SpeedStaff

    Reviewed May 28, 2012

    Immediately after I pressed the Life Alert button (I had fallen on my hip on the kitchen floor) I was assured that help was on the way. My neighbor was here to unlock the door and the paramedics and ambulance arrived quickly. They were very courteous and efficient.

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    Punctuality & Speed

    Reviewed May 28, 2012

    Food blocked my windpipe and I was unable to breathe properly. I remember pushing my Life Alert button and I must have told the person answering of my problem. Very shortly after, the fire department came and the EMT; and I was rushed to the hospital. Im very grateful for your prompt attention to my problem.

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    MonitoringPunctuality & SpeedStaff

    Reviewed May 25, 2012

    My husband fell getting out of bed and couldn't get up, I couldn't hear him so he pressed his button and I heard Life Alert right away. We had fire engines and an ambulances right in our community. They came very quickly to help. The Life Alert person stayed right with us on the line until he was sure we were ok.

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    Customer ServiceMonitoringStaff

    Reviewed May 25, 2012

    On April 13th, I fell in my apartment and couldnt get up. I pushed the Life Alert button around my neck and got an immediate response from Life Alert. The person was comforting when asking how I was and immediately dispatching the paramedics. She stayed on the line through their arrival and assessment of this situation. She also gave them necessary medical information as well. Thank you.

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    Staff

    Reviewed May 24, 2012

    I had shingles and experienced an episode that was extremely painful and scary. I wasnt sure if the pain was caused by the shingles. The Life Alert person was very sweet and caring and stayed with me until the paramedics arrived.

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    Reviewed May 24, 2012

    When Life Alert called my daughter that night she was very impressed with the professionalism you handled with my situation. She had never talked to anyone as concerned as you were and stayed on the phone with her till the ambulance arrived. Thanks.

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    Reviewed May 24, 2012

    The day of the accident coming down the front steps (it was raining) I fell so hard I hit my head against the car parked in the driveway, a few seconds went by and I didn’t know what happened. My grandson called Life Alert and within 5-10 minutes they were here. They checked my head, eyes, blood pressure and wanted to take me to the hospital. I felt better after a few minutes. Thanks Life Alert.

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    Reviewed May 24, 2012

    I was experiencing an irregular heartbeat so I pushed my Life Alert button and the operator came on very fast. The EMTs came very soon after that. They took my vital signs and transported me to the hospital and I was able to go home the same day. My experience with Life Alert was positive. Thank you very much.

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    Staff

    Reviewed May 23, 2012

    I have a chronic illness which requires emergency treatment, even when an attack occurs (usually monthly). Thank God for Life Alert who never failed me. When I pressed my button within seconds Life Alert is notifying the paramedics and my family. They stayed with me until the paramedics came and supplied them with my medications. Life Alert has saved my life numerous of times. I would never do without their service.

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    Customer Service

    Reviewed May 23, 2012

    My wife fell recently and signaled for help using her Life Alert pendant. They stayed with her until and after I arrived. She turned over control to the response unit when they took over. We especially appreciate the follow up call later.

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    Customer ServiceStaff

    Reviewed May 23, 2012

    I called Life Alert because my husbands blood pressure was rising. As usual, everyone from the phone person to the paramedics was so polite and efficiently and did their job. We are extremely happy and comfortable being serviced by Life Alert. Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2012

    I live by myself and each time I had to call I was alone. I have fallen, a total of three times. Each time the Life Alert people arrived promptly and helped me back to my left chair. They checked me for any injury and asked if I needed to go to the hospital, I didn’t. I fell so safe knowing that you are only a phone call away.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2012

    We called Life Alert twice in the last 6 months. I fell both times, no major injuries. Your staff was calm, quick, and professional, all we could ask. Help came very quickly. What a wonderful service.

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    Customer Service

    Reviewed May 22, 2012

    I thought I was having a heart attack as I had one eight years ago and I was so thankful I had my Life Alert to notify them for help. They were absolutely wonderful in their response. Thank you all so much.

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    Customer ServiceStaff

    Reviewed May 22, 2012

    When Life Alert called my daughter that night she was very impressed with the professionalism you handled with my situation. She had never talked to anyone as concerned as you were and stayed on the phone with her till the ambulance arrived. Thanks.

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    Staff

    Reviewed May 22, 2012

    I have a chronic illness which requires emergency treatment, even when an attack occurs (usually monthly). Thank God for Life Alert who never failed me. When I pressed my button within seconds Life Alert is notifying the paramedics and my family. They stayed with me until the paramedics came and supplied them with my medications. Life Alert has saved my life numerous of times. I would never do without their service.

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    Customer Service

    Reviewed May 22, 2012

    My wife fell recently and signaled for help using her Life Alert pendant. They stayed with her until and after I arrived. She turned over control to the response unit when they took over. We especially appreciate the follow up call later.

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    Customer ServiceStaff

    Reviewed May 22, 2012

    I called Life Alert because my husband’s blood pressure was rising. As usual, everyone from the phone person to the paramedics was so polite and efficiently and did their job. We are extremely happy and comfortable being serviced by Life Alert. Thank you.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2012

    We called Life Alert twice in the last 6 months. I fell both times, no major injuries. Your staff was calm, quick, and professional, all we could ask. Help came very quickly. What a wonderful service.

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    Customer Service

    Reviewed May 22, 2012

    I thought I was having a heart attack as I had one eight years ago and I was so thankful I had my Life Alert to notify them for help. They were absolutely wonderful in their response. Thank you all so much.

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    MonitoringStaff

    Reviewed May 22, 2012

    I fell in the living room and due to osteoporosis and no upper strength and could not get up. My wife called Life Alert and a representative immediately dispatched paramedics. Life Alert representative was online until paramedics arrived. This was a very kind and appreciative gesture. He was very concern, like part of my family. He even talked to paramedics making sure I was ok and did not need to go to the hospital. Awesome job.

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    Staff

    Reviewed May 22, 2012

    About 4 months ago, I had a bad nose bleed that I couldn’t stop. I called Life Alert and EMT was here to my apartment within 10 minutes. In March of this year, I had a gall bladder blockage which resulted in surgery. Again I called Life Alert and the EMT people arrived at my apartment within ten minutes and transported me to the hospital. Thank God for Life Alert.

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    Fall Detection

    Reviewed May 22, 2012

    One day at night time I slipped and fell into my bathtub. There was no way I could get up by myself. I pushed the button on my Life Alert pendant and in a very short time help was there. I believe it saved my life.

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    Reviewed May 22, 2012

    My mom fell on black ice 2/22/12. Within minutes, paramedics were on the way, and at the same time, my sister and I were both alerted. We then received follow up calls to tell us she was being transported to the hospital. Very impressed with the whole Life Alert system.

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    Customer ServiceMonitoringStaff

    Reviewed May 22, 2012

    I had all the signs and symptoms of a heart attack. Hit my Life Alert button and had immediate medical response. Thank God it wasn’t a heart attack but inflammation of the chest wall. Can’t say enough about Life Alert and the medical response team and fire department.

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    MonitoringStaff

    Reviewed May 22, 2012

    I was having a hard time breathing and pain in my chest. Life Alert was very courteous; they called for an ambulance and stayed on the line with me. They also kept checking to see whether the ambulance had arrived. She would keep asking if I was okay or if the pain was getting worse.

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    MonitoringStaff

    Reviewed May 22, 2012

    My mother suffered a massive stroke. She managed to press her Life Alert button and within minutes the EMTs were there. Life Alert notified everyone on her call list so we got there at the same time as the ambulance. Life Alert then called us back to make sure we knew which hospital they were taking her too. She is having a slow recovery, but Life Alert saved her life. Thank you.

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    Staff

    Reviewed May 22, 2012

    When my mother passed out and fell she pushed her Life Alert bracelet when she came too. The person she talked to asked her if she needed help and sent help immediately. She also talked to her until help arrived. She was both helpful and comforting to my mother.

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    Customer Service

    Reviewed May 22, 2012

    I am 94, had recently undergone back surgery, and then had a fall in my kitchen, hitting my head on the left. Life Alert’s answer to my call on my alert button was immediate, help arrived by EMT and you alerted all three of my out of town family members to my condition. I am a new subscriber and am very pleased with your response. It gives me security when alone.

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    Reviewed May 22, 2012

    I suddenly lost my balance but didn’t fall so called Life Alert to have local emergency come to my aid. I was taken to the emergency room at the local hospital and recovered. It was a temporary loss of circulation in my leg. Thanks to Life Alert helpers.

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    Punctuality & Speed

    Reviewed May 22, 2012

    My husband is crippled and does not have strength in his lower extremities; therefore he isn’t able to help himself to be transport from wheelchair to car seat readily. Recently he slipped out of his wheelchair onto the floor and I was unable to get him up, that is when Life Alert was a Godsend to us. Thanks to everyone we received help quickly.

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    Staff

    Reviewed May 22, 2012

    I left a pot on my stove and forgot about it and went out to water the plants. When I got near the garage I heard this beep and opened the door and the room was full of grey smoke. Life Alert had been notified and the lady was on the line saying fire trucks are on the way, get out of the house. Everyone was so nice. They cleared the smoke with fans. Thank you.

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    Punctuality & SpeedStaff

    Reviewed May 22, 2012

    My husband fell in the bathroom; he was opening the door to the handle and slipped off the door knob. He pushed his Life Alert button and they picked him up without any problem, and asked if we needed anything else. They got here in no time. Life Alert came through and understood everything we needed.

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    Customer ServiceMonitoring

    Reviewed May 22, 2012

    I woke up and was unable to walk. My husband called Life Alert via the base unit. The ambulance was here within 4 minutes. Life Alert stayed on the phone with us during the entire thing until I was in the ambulance. Life Alert is one of the best things I’ve ever done, and I’m only 58 and fairly mobile. I fell Life Alert is helpful and anyone with any chronic problems will find them as valuable as I do. Thank you.

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    Customer ServiceMonitoring

    Reviewed May 22, 2012

    I fell into a closed door and hit my head. I was on the floor and pushed the button on my Life Alert. I got a call from Life Alert within 5 minutes and they sent an ambulance right away. I was very pleased with the response time and I have recommended the service to others.

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    Staff

    Reviewed May 22, 2012

    I slipped on a rug in my bathroom and fell backwards, and I couldn’t get up. I wasn’t hurt. I called Life Alert and they sent paramedics to help me. Life Alert stayed on until I was ok. They were very concerned.

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    Reviewed May 22, 2012

    I am an insulin dependent diabetic. One late afternoon I was feeling funny and realized I hadn’t eaten, so I opened some Vienna sausages, but that wasn’t doing it, so I quickly took an insulin shot. The next thing I knew I was on the floor. Life Alert was very quickly on the line and talked with me till the rescue squad arrived. I’m glad I signed up with Life Alert.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 22, 2012

    In a stupid moment I picked up a heavy pool chair (carrying by the arms) took a step, tripped on a nearby leg of a chair and bang into the chair, with all force. The impact was so hard that my Life alert button around my neck was pushed, the phone rang, and I managed to answer the female voice. She said we’ll be there in 10 minutes and they were, bless them. I was at the hospital and 10 days later home, feeling poorly, worst pain, worst experience in my 90 year life. I do want to emphasize that the care, concern and consideration accompanied by your people is wonderful and I shall be extremely grateful. You even took care of meat, cooking on the stove and activated my security system. Bless you all.

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    Reviewed May 22, 2012

    I’m not good at expressing myself, but there is no one that could have done better. Life Alert was in contact with me from the time I pressed my necklace until we left for the hospital. I am now 86 years old and I have never had better service. I would recommend them to anyone. Thank you.

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    Customer Service

    Reviewed May 22, 2012

    Dad fell in his home and was not able to get up. He called Life Alert and they called us. EMTs were at his home in minutes. Dad had called Life Alert at least three times in the last year. It’s a comfort to know help is just a button away.

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    Customer ServiceStaff

    Reviewed May 22, 2012

    We have no one situation to report, but as I told the Life Alert rep. Life Alert was the best thing we did for our mom as she lives alone. Life Alert personnel were consistently diligent, professional and courteous on every call. Thank you.

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    Customer Service

    Reviewed May 22, 2012

    The very first day I got Life Alert, I fell on my knees in front of a chair. I kept trying to get up but finally gave up. I couldn’t reach my phone and then I realized I had Life Alert. I called them and they stayed with me until paramedics arrived. You are a gift from God.

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    Reviewed May 22, 2012

    My husband had a stroke and fell on the wood floor, breaking his hip. I pressed my Life Alert button and heard “how may I help you?” I said “my husband has fallen and is in pain”. The lady said “we’re calling an ambulance and your 2 children”.

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    Reviewed May 22, 2012

    I was eating breakfast and reading my daily newspaper and I passed out. I came to and had a split on my head (required 7 stitches and was bleeding). I pushed my Life Alert button and was immediately answered. I told them what happened, told them to get in touch with my son. Life Alert got hold of my son and he got here at my apartment just before the ambulance arrived. After numerous tests at the hospital they ruled it syncope.

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    Reviewed May 22, 2012

    I couldn’t stop the bleeding from my nose, it was pouring out. I pressed my Life Alert wrist band and the operator asked what was happening. I told her and she said that she would call medics right away. They came shortly, stopped the bleeding and took me to the emergency where they cauterized the nose. All fine now.

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    MonitoringStaff

    Reviewed May 22, 2012

    I was getting up out of bed saw blood everywhere. I went to the bathroom, and blood was everywhere and I didn’t know where it was coming from. I called Life Alert and they sent someone right out. In the meantime I noticed it was coming from me below my right ankle gushing out. Ambulance found where the blood was and applied pressure and took me to the hospital. Very nice and attentive during the trip to the hospital.

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    MonitoringPunctuality & Speed

    Reviewed May 22, 2012

    Life Alert was so good and polite. They stayed right on with my and were very nice. It sure helps a lot when you are sick. The ambulance was here in a short time. I don’t know what I’d do without it. Keep up the good work. I’ve told a lot of people they should have one.

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    Customer Service

    Reviewed May 22, 2012

    The response was fast, great to have Life Alert for emergency. After my call to Life Alert the ambulance arrived. Life Alert followed up by a call to my daughter to ask if all went well. Thanks very much.

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    MonitoringStaff

    Reviewed May 22, 2012

    My wife had a hip operation and 6 months later, it popped out. She was in extreme pain and the Life Alert representative stayed with me all the way and called the fire department. She kept in touch until my wife was safely on her way by ambulance to emergency.

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    Customer Service

    Reviewed May 22, 2012

    When I fell and couldn’t get up I pressed my Life Alert button. Within seconds I heard a voice on the other end, asking what was wrong. I explained and within minutes someone was there to help and my family was called. Thanks for everything.

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    Reviewed May 22, 2012

    I am 80 years old and live alone in my own home, so when I had sudden, agonizing pain in my shoulder it was very comforting to press my Life Alert button. In minutes the paramedics and firemen were here. Life Alert also called my children who were all at work. Thank you.

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    Customer ServiceStaff

    Reviewed May 22, 2012

    My husband went for a ride on his scooter. He decided to go around the corner and see what was there. He finally realized he was lost and couldn’t remember our phone number or address. The Life Alert personnel helped me to remain calm. Thank you.

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    Customer ServiceStaff

    Reviewed May 22, 2012

    Life Alert is very responsive to my father. They called me to let me know he had an emergency at his house and then also a courtesy call when he was transported to the hospital. Very professional staff. Thank you.

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    Reviewed May 22, 2012

    I was having chest pain and my left side was very numb. I like how Life Alert responded I couldn’t talk and it was only me and my 12 year old son here. They stayed on the line with him until help arrived. Thank you very, very much.

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    Customer Service

    Reviewed May 21, 2012

    I was experiencing tightness in my chest with pain radiating to my left jaw and arm. My vision became fuzzy and I felt faint. After pressing the Life Alert pendant an operator asked what was wrong and I told him. He asked if I was by the front door and when I said yes he told me a call was placed for an ambulance and it was on its way.

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    Staff

    Reviewed May 21, 2012

    I am so very thankful for Life Alert. I have had Life Alert for several years without having to use it. I thought I was doing very well and, feeling great preparing a rental for new tenants which required heaving to do hard work inside and out, and then it happened. I was afraid to walk to the bathroom around 6:00 a.m. After trying to contact my one son who was in town, I remembered Life Alert. It seemed like just a few minutes, and they were all here paramedics, firemen, and my son. In seconds, everything was under control.

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    Staff

    Reviewed May 21, 2012

    I had a fall in my kitchen 4/3/12. I had my Life Alert button on and contacted Life Alert immediately. Within a matter of minutes the emergency team was there and took me to the medical center. I had broken my right femur. Thank God for Life Alert.

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    Reviewed May 21, 2012

    My mom’s walker got caught on the floor heater grids and down she went. She pressed her Life Alert button and they sent the paramedics right out, because she didn’t respond. She will be 101 and is still living on her own.

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    Customer ServiceStaff

    Reviewed May 21, 2012

    I was having severe pain on my head, just the right side. Usually I would just take a pill but this was so severe that I pressed the button on my Life Alert necklace. Someone answered right away, saying my name and asking what was wrong. They then sent an ambulance and called my friend to come. In no time I was in the hospital. Very nice people from Life Alert.

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    Staff

    Reviewed May 21, 2012

    I fell in my bathroom and clicked for help. Life Alert talked with me even though the door was shut. The representative never left me; rather she gave me encouragement and helped right up to the moment the paramedics arrived. The paramedics lifted me up and helped me to my walker. Life Alert also phoned my daughters, the closest one arrived at the same time as the paramedics. They were able to unlock the door and enter the house. Thank you.

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    MonitoringPunctuality & SpeedStaff

    Reviewed May 21, 2012

    Immediately after I pressed the Life Alert button (I had fallen on my hip on the kitchen floor). I was assured that help was on the way. My neighbor was here to unlock the door and the paramedics and ambulance arrived quickly. They were very courteous and efficient.

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    Punctuality & Speed

    Reviewed May 21, 2012

    Food blocked my windpipe and I was unable to breathe properly. I remember pushing my Life Alert button and I must have told the person answering of my problem. Very shortly after, the fire department came and the EMT; and I was rushed to the hospital. I’m very grateful for your prompt attention to my problem.

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    Customer ServiceMonitoringStaff

    Reviewed May 21, 2012

    On April 13th, I fell in my apartment and couldn’t get up. I pushed the Life Alert button around my neck and got an immediate response from Life Alert. The person was comforting when asking how I was and immediately dispatching the paramedics. She stayed on the line through their arrival and assessment of this situation. She also gave them necessary medical information as well. Thank you.

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    Reviewed May 21, 2012

    I was experiencing an irregular heartbeat so I pushed my Life Alert button and the operator came on very fast. The EMTs came very soon after that. They took my vital signs and transported me to the hospital and I was able to go home the same day. My experience with Life Alert was positive. Thank you very much.

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    Staff

    Reviewed May 21, 2012

    I had shingles and experienced an episode that was extremely painful and scary. I wasn’t sure if the pain was caused by the shingles. The Life Alert person was very sweet and caring and stayed with me until the paramedics arrived.

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    MonitoringStaff

    Reviewed May 21, 2012

    I fell in the living room and due to osteoporosis and no upper strength, I could not get up. My wife called Life Alert and a representative immediately dispatched paramedics. Life Alert representative was online until paramedics arrived. This was a very kind and appreciative gesture. He was very concerned, like part of my family. He even talked to paramedics making sure I was ok and did not need to go to the hospital. Awesome job.

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    Staff

    Reviewed May 18, 2012

    About 4 months ago, I had a bad nose bleed that I couldnt stop. I called Life Alert and EMT was here to my apartment within 10 minutes. In March of this year, I had a gall bladder blockage which resulted in surgery. Again I called Life Alert and the EMT people arrived at my apartment within ten minutes and transported me to the hospital. Thank God for Life Alert.

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    Reviewed May 18, 2012

    My mom fell on black ice 2/22/12. Within minutes, paramedics were on the way, and at the same time, my sister and I were both alerted. We then received follow up calls to tell us she was being transported to the hospital. Very impressed with the whole Life Alert system.

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    Fall Detection

    Reviewed May 18, 2012

    One day at night time I slipped and fell into my bathtub. There was no way I could get up by myself. I pushed the button on my Life Alert pendant and in a very short time help was there. I believe it saved my life.

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    MonitoringStaff

    Reviewed May 17, 2012

    I was having a hard time breathing and pain in my chest. Life Alert was very courteous; they called for an ambulance and stayed on the line with me. They also kept checking to see whether the ambulance had arrived. She would keep asking if I was okay or if the pain was getting worse.

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    Customer ServiceMonitoringStaff

    Reviewed May 17, 2012

    I had all the signs and symptoms of a heart attack. Hit my Life Alert button and had immediate medical response. Thank God it wasnt a heart attack but inflammation of the chest wall. Cant say enough about Life Alert and the medical response team and fire department.

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    Customer ServiceMonitoring

    Reviewed May 16, 2012

    My mother is almost 96 years old. An ambulance has been called many times to our home. We live two blocks away from the hospital and never has it taken more than two minutes from the time I call 911 for the ambulance to be in our driveway. On 4/2/12, we used Life Alert for the first time. My mother's heart rate was 36. The reason as to why it took Life Alert so long to contact the paramedics, I do not know. I do know that after Life Alert was contacted, they in turn called the landline phone before they called the ambulance which also took up more time. I requested a timeline from the ambulance driver. The timeline verifies they were at our home within two minutes from the time Life Alert contacted them.

    A home health nurse was at our home at the time of the incident. She verifies at least 20 minutes passed from the time Life Alert was called and the ambulance arrived. Also, I was told by the sales rep that if there were no response when the Life Alert button was pushed, an ambulance would automatically be called in case the patient had a stroke. That was very comforting, but after speaking to John ** with Life Alert, he informed me that was false information. Thirdly, there is a 911 phone that is included in the packet, which we discovered does not work in the town which we live in, so it is worthless.

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    Life Alert
    Response from Life Alert

    Life Alert understands the fear that an adult child experiences when their parent is in need of emergency help, that is why our emergency managers are trained on how to work with family emotions as well as the person who is in need of help. But unfortunately, a person’s perspective can become skewed due to panic and worry - as in this situation.

    Since this complaint was posted, Life Alert has been in contact with the customers as well as performing a thorough investigation of the event with the local authorities and the result is as follows:

    The emergency log that is automatically generated through the computer system coincides with the timeline from the police and emergency crew on scene, which indicates that once the Life Alert pendant was pressed and our emergency dispatcher was in contact with the victim, the police and EMTs arrived within 8-9 and not 20 minutes as stated. Although we understand that in a highly emotional situation minutes can seem like a very long time, in this case, the information in the complaint is severely inaccurate.

    Moreover, when the emergency pendant is pressed we call the home to verify if there is an emergency so that EMTs are NOT sent out needlessly having the customer incur an ambulance cost. This procedure is explained when purchasing the Life Alert service and it was also explained to by our employee, John ***.

    Lastly, the 911 phone works anywhere in the United States where GSM cellular phones operate, and needs to be tested by the customer to determine its working ability in the customer’s cellular area. In this case, we have cancelled the 911 phone for this customer and have financially adjusted her account accordingly.

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    MonitoringStaff

    Reviewed May 16, 2012

    My mother suffered a massive stroke. She managed to press her Life Alert button and within minutes the EMTs were there. Life Alert notified everyone on her call list so we got there at the same time as the ambulance. Life Alert then called us back to make sure we knew which hospital they were taking her too. She is having a slow recovery, but Life Alert saved her life. Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 16, 2012

    I live by myself and each time I had to call I was alone. I have fallen, a total of three times. Each time the Life Alert people arrived promptly and helped me back to my lift chair. They checked me for any injury and asked if I needed to go to the hospital, I didnt. I feel so safe knowing that you are only a phone call away.

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    Customer Service

    Reviewed May 16, 2012

    I am 94, had recently undergone back surgery, and then had a fall in my kitchen, hitting my head on the left. Life Alerts answer to my call on my alert button was immediate, help arrived by EMT and you alerted all three of my out of town family members to my condition. I am a new subscriber and am very pleased with your response. It gives me security when alone.

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    Staff

    Reviewed May 16, 2012

    When my mother passed out and fell, she pushed her Life Alert bracelet when she came too. The person she talked to asked her if she needed help and sent help immediately. She also talked to her until help arrived. She was both helpful and comforting to my mother.

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    Reviewed May 15, 2012

    I suddenly lost my balance but didnt fall so called Life Alert to have local emergency come to my aid. I was taken to the emergency room at the local hospital and recovered. It was a temporary loss of circulation in my leg. Thanks to the Life Alert helpers.

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    Punctuality & Speed

    Reviewed May 14, 2012

    My husband is crippled and does not have strength in his lower extremities; therefore he isnt able to help himself to be transport from wheelchair to car seat readily. Recently he slipped out of his wheelchair onto the floor and I was unable to get him up, that is when Life Alert was a Godsend to us. Thanks to everyone we received help quickly.

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    Punctuality & SpeedStaff

    Reviewed May 14, 2012

    My husband fell in the bathroom; he was opening the door to the handle and slipped off the door knob. He pushed his Life Alert button and they picked him up without any problem, and asked if we needed anything else. They got here in no time. Life Alert came through and understood everything we needed.

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    Staff

    Reviewed May 14, 2012

    I left a pot on my stove and forgot about it and went out to water the plants. When I got near the garage I heard this beep and opened the door and the room was full of grey smoke. Life Alert had been notified and the lady was on the line saying fire trucks are on the way, get out of the house. Everyone was so nice. They cleared the smoke with fans. Thank you.

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    Customer ServiceMonitoring

    Reviewed May 11, 2012

    I fell into a closed door and hit my head. I was on the floor and pushed the button on my Life Alert. I got a call from Life Alert within 5 minutes and they sent an ambulance right away. I was very pleased with the response time and I have recommended the service to others.

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    Customer ServiceMonitoring

    Reviewed May 11, 2012

    I woke up and was unable to walk. My husband called Life Alert via the base unit. The ambulance was here within 4 minutes. Life Alert stayed on the phone with us during the entire thing until I was in the ambulance. Life Alert is one of the best things Ive ever done, and Im only 58 and fairly mobile. I feel Life Alert is helpful and anyone with any chronic problems will find them as valuable as I do. Thank you.

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    Reviewed May 10, 2012

    Im not good at expressing myself, but there is no one that could have done better. Life Alert was in contact with me from the time I pressed my necklace until we left for the hospital. I am now 86 years old and I have never had better service. I would recommend them to anyone. Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 10, 2012

    In a stupid moment I picked up a heavy pool chair (carrying by the arms) took a step tripped on a nearby leg of a chair and bang into the chair, with all force. The impact was so hard that my Life alert button around my neck was pushed, the phone rang, and I managed to answer the female voice. She said well be there in 10 minutes and they were, bless them. I was at the hospital and 10 days later home, feeling poorly, worst pain, worst experience in my 90 year life. I do want to emphasize that the care, concern and consideration accompanied by your people is wonderful and I shall be extremely grateful. You even took care of meat cooking on the stove and activated my security system. Bless you all.

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    Reviewed May 10, 2012

    I am an insulin dependent diabetic. One late afternoon I was feeling funny and realized I hadnt eaten, so I opened some Vienna sausages, but that wasnt doing it, so I quickly took an insulin shot. The next thing I knew I was on the floor. Life Alert was very quickly on the line and talked with me till the rescue squad arrived. Im glad I signed up with Life Alert.

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    Staff

    Reviewed May 10, 2012

    I slipped on a rug in my bathroom and fell backwards, and I couldnt get up. I wasnt hurt. I called Life Alert and they sent paramedics to help me. Life Alert stayed on until I was ok. They were very concerned.

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    Customer ServiceStaff

    Reviewed May 9, 2012

    We have not one situation to report; but as I told the Life Alert rep, Life Alert was the best thing we did for our mom as she lives alone. Life Alert personnel were consistently diligent, professional and courteous on every call. Thank you.

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    Customer Service

    Reviewed May 9, 2012

    Dad fell in his home and was not able to get up. He called Life Alert and they called us. EMTs were at his home in minutes. Dad had called Life Alert at least three times in the last year. Its a comfort to know help is just a button away.

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    Reviewed May 8, 2012

    I was eating breakfast and reading my daily newspaper and I passed out. I came to and had a split on my head (required 7 stitches and was bleeding). I pushed my Life Alert button and was immediately answered. I told them what happened, told them to get in touch with my son. Life Alert got hold of my son and he got here at my apartment just before the ambulance arrived. After numerous tests at the hospital they ruled it syncope.

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    Reviewed May 8, 2012

    My husband had a stroke and fell on the wood floor, breaking his hip. I pressed my Life Alert button and heard how may I help you? I said my husband has fallen and is in pain. The lady said were calling an ambulance and your 2 children.

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    Customer Service

    Reviewed May 8, 2012

    The very first day I got Life Alert, I fell on my knees in front of a chair. I kept trying to get up but finally gave up. I couldnt reach my phone and then I realized I had Life Alert. I called them and they stayed with me until paramedics arrived. You are a gift from God.

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    Reviewed May 7, 2012

    I couldnt stop the bleeding from my nose, it was pouring out. I pressed my Life Alert wrist band and the operator asked what was happening. I told her and she said that she would call medics right away. They came shortly, stopped the bleeding and took me to the emergency where they cauterized the nose. All fine now.

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    Reviewed May 4, 2012

    I fell very hard, backwards, trying to put an electric scooter away from the wall so I could charge it. The arm rest I was pulling broke off and I went crashing onto the concrete floor. Very bloody situation. Thank you Life Alert for help and for such a good service.

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    MonitoringStaff

    Reviewed May 4, 2012

    I was getting up out of bed saw blood everywhere. I went to the bathroom, and blood was everywhere and I didnt know where it was coming from. I called Life Alert and they sent someone right out. In the meantime I noticed it was coming from me below my right ankle gushing out. Ambulance found where the blood was and applied pressure and took me to the hospital. Very nice and attentive during the trip to the hospital.

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    MonitoringPunctuality & Speed

    Reviewed May 4, 2012

    Life Alert was so good and polite. They stayed right on with my and were very nice. It sure helps a lot when you are sick. The ambulance was here in a short time. I dont know what Id do without it. Keep up the good work. Ive told a lot of people they should have one.

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    Customer Service

    Reviewed May 4, 2012

    The response was fast, great to have Life Alert for emergency. After my call to Life Alert the ambulance arrived. Life Alert followed up by a call to my daughter to ask if all went well. Thanks very much.

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    Customer Service

    Reviewed May 3, 2012

    When I fell and couldnt get up I pressed my Life Alert button. Within seconds I heard a voice on the other end, asking what was wrong. I explained and within minutes someone was there to help and my family was called. Thanks for everything.

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    Reviewed May 3, 2012

    I am 80 years old and live alone in my own home, so when I had sudden, agonizing pain in my shoulder it was very comforting to press my Life Alert button. In minutes the paramedics and firemen were here. Life Alert also called my children who were all at work. Thank you.

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    Customer ServiceStaff

    Reviewed May 2, 2012

    My husband went for a ride on his scooter. He decided to go around the corner and see what was there. He finally realized he was lost and couldnt remember our phone number or address. The Life Alert personnel helped me to remain calm. Thank you.

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    Reviewed May 1, 2012

    I was having chest pain and my left side was very numb. I like how Life Alert responded. I couldnt talk and it was only me and my 12 year old son here. They stayed on the line with him until help arrived. Thank you very, very much.

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    Customer ServiceStaff

    Reviewed May 1, 2012

    Life Alert is very responsive to my father. They called me to let me know he had an emergency at his house and then also a courtesy call when he was transported to the hospital. Very professional staff. Thank you.

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    Monitoring

    Reviewed April 30, 2012

    After putting a piece of meat in my microwave (and I walked away longer than I should). The Life Alert signal sounded and within minutes the fire department and police cruiser showed up at my home. The firemen went through my home to make sure nothing was wrong. Life Alert also called my son. I will be ever so thankful for the service received.

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    Customer ServiceStaff

    Reviewed April 27, 2012

    I had fallen right in front of my fridge and I pressed the Life Alert button. I knew I hadn’t broken anything but I didn’t try to get up in case I had something wrong. The lady checked my body and she asked many times if it hurt and then said I was ok. The man on the phone told me they were glad that I waited. Very good service.

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    Staff

    Reviewed April 27, 2012

    I put some liquid oil in the frying pan to crisp some chicken tenders. Forgot heat was on high and went to look for something in the basement. When I came up the pan was smoking. Life Alert called the fire department. They opened windows, and checked if I and my family members were alright.

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    MonitoringStaff

    Reviewed April 27, 2012

    The Life Alert man on the box talked me through packing my CPAP and all my medicines and stayed on the line until the ambulance arrived. The EMTs were surprised that I was ready to go since I had a very high temperature and wasn’t thinking clearly. They were impressed by Life Alert. Thank you.

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    Customer ServiceMonitoring

    Reviewed April 27, 2012

    I got out of bed and fell to the floor. I couldn’t get up or get to the phone. Thank God, I had my Life Alert around my neck. I just pushed it and within a few minutes the ambulance and police department came.

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    Customer ServiceStaff

    Reviewed April 26, 2012

    I had a slight stroke on March 6, 2012, but after a couple of hours felt well. On March 11, 2012 pain from fibromyalgia became unbearable. I pressed Life Alert button and help was here in less than 5 minutes. I went to the emergency room, I was in the ER until 5:00 p.m., and then told I was being admitted. Good job. I am very pleased with Life Alert’s response.

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    Fall Detection

    Reviewed April 26, 2012

    I’m an 80 year old widow. I went outside on March 25th, without my cane. I was waiting on my little Boston terrier dog to come back to the kitchen door. I noticed she picked up a baby rabbit out of the flower bed and would not put it down. I was sort of balancing one hand against the house and went to her. She dropped the rabbit when I approached her but when I reached down to pick it up. I fell between the house and a/c unit. I pushed the Life Alert pendant button and help came right away. It gives me a sense of security that help is approaching. It is my permanent necklace at home.

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    Customer ServiceStaff

    Reviewed April 26, 2012

    It is frightening experience to become ill when no one else is with you. Well Life Alert was with me all the way. The voice and instructions helped to calm me down and I was able to respond to the EMTs instructions when they arrived. Thank you so much.

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    Staff

    Reviewed April 25, 2012

    I got off the couch, started to step over the dog, but the dog jumped up and I fell. I must have hit my head and my tooth went through my bottom lip. I must have hit the Life Alert button because when I woke up the people were there. Thank God. What nice people they are.

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    Customer ServiceStaff

    Reviewed April 24, 2012

    Well, I must say I’ve never been so pissed off! Recently, my sister and I purchased a monitoring system for our mom. In case of emergency, and if no one is around, she pushes a button and help is on the way, yay! However, yesterday, my sister received a phone call from a different company called Life Alert. This ** proceeded to tell my sister that "we don't care about what happens to your mother, and "that thing" doesn't work. Who are you going to blame? It will be too late. You will be 100% responsible." **!

    He called my mother and told her the same thing. My mom is nearly 80 years old! He had no right to speak to her that way! When my sister hung up on him, he called right back and told her, "I don't care how many times you hang up on me. I'm going to call you right back!" **! I can't believe that with these shady, rude, ruthless, arrogant, inconsiderate, treacherous, deceptive, perfidious, untrustworthy sales representatives are allowed to prey on the elderly! I am appalled! These companies need to be stopped! I for one will not allow them to prey on my loved ones!

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    Customer ServiceStaff

    Reviewed April 24, 2012

    When mom pushed her button a Life Alert operator came on and asked the emergency. They called an ambulance then called me and my brother. We went ahead of the ambulance and when we got to the hospital Life Alert called us to let us know the ambulance had left my mom’s house and was on way to the hospital. The young man was very courteous. Very pleased with the service provided.

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    Punctuality & SpeedStaff

    Reviewed April 24, 2012

    I have felt like I was going to pass out 3 different times so I used my Life Alert and help came very quickly. Two of the times I had to be transported to the ER and had hospitalization. The other time EMTs got me stabilized. Service was great. Thank you.

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    Customer ServiceStaff

    Reviewed April 24, 2012

    I fell in my front room, and of course I couldn’t get up. I pressed my Life Alert button, and immediately got a response from the Life Alert representative. She took care of my problem immediately and stayed with me till the firemen arrived and picked me up. I have always been very pleased with your service.

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    Reviewed April 23, 2012

    My family had tried for years to get me to get Life Alert but I am so glad I did. I am alive because of it. I had a serious bout of having trouble breathing. I pressed my button and 10 minutes later the EMTs had me in the ER. Praise God and Life Alert.

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    Customer Service

    Reviewed April 23, 2012

    I had been experiencing tightness in my chest for sometime but in turn would rest and everything would be fine again. Accompanied with some nausea, flu like systems. Then one evening I had been reading on the TV, got up from the chair and then had tightness in chest, dizziness, not feeling well. This time I called Life Alert. My called was answered immediately. This was a warning of heart failure. I spent 16 days in the hospital and rehab.

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    Reviewed April 20, 2012

    My mother slid off edge of bed and couldn’t get up. She pressed her Life Alert button and the person on the monitor answered her. They contacted the personnel at her assisted living residence. EMTs came and checked on her. She chose not to go to the hospital. Thank you.

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    Staff

    Reviewed April 20, 2012

    Mom felt dizzy and thought she was going to fall so she pressed her Life Alert button. Staff arrived at her home and was very polite and helpful. They took her to the hospital and learned that her blood pressure was elevated. Thanks to Life Alert mom was safe and no serious injuries were sustained.

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    Customer ServiceStaff

    Reviewed April 20, 2012

    Mom was trying to get her cane and slipped on her bedroom floor (hardwood). Life Alert helped by calling her contact person and by staying on the phone until not only for the contact person to arrive but the EMT as well. Also Life Alert gave her medical condition and medications which I am grateful.

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    Installation & Setup

    Reviewed April 19, 2012

    I fell during the night and couldn’t get up. It was such a relief to hear a voice on the monitor because within Life Alert, I would have been there until someone came home from work in the afternoon. That would not have been good since I had a high fever and pneumonia. Life Alert called the ambulance service, my son and daughter. Everything worked like you said it would. I am very grateful I had Life Alert installed when I did.

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    Reviewed April 19, 2012

    I was sitting on the edge, of the bed when I suddenly realized I couldn’t move. I rang Life Alert and they called an ambulance. The doctor at the hospital decided it was my lungs. I have COPD, and that was the cause.

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    Reviewed April 19, 2012

    My 91 year old mom fell in the washroom and could not get up. She pressed the Life Alert button and got service right away. We also have a lock box so the firemen got here and in right away and took care of mom and everything right away. The system worked to perfections. I would not be without the Life Alert system. Thanks.

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    Punctuality & Speed

    Reviewed April 19, 2012

    I had a terrible nose bleed. Life Alert came very soon after I pushed my button. They gave me a cloth to catch excess bleeding and pinched my nose. They took me to the hospital where they dealt quickly to stop the flow. They called my friends to alert them to the problem and they came to get me.

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    Reviewed April 18, 2012

    I fell on the walk leading to my front door. There was a coating of ice that I had put a carpet on and as I was going into the house I thought I would pick up the carpet and take it inside. I tugged on the carpet and it let go of the ice and I fell, I couldn’t get up. I pressed my Life Alert button in 10 minutes help was here.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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