Life Alert Reviews
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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About Life Alert
Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.
Visit www.lifealert.com- 24/7 professional monitoring
- Pendants don't require regular charging
- Waterproof equipment
- $198 activation fee
- Requires three-year contract
- Not ideal for online shoppers
Life Alert Reviews
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Our review standards
- Our moderation team evaluates reviews to make sure they meet our guidelines.
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- Financial relationships do not influence whether we publish a consumer review.
Reviewed May 27, 2015
My father fell and cut himself. His live-in aid worker used Life Alert to secure help. It worked flawlessly! Life Alert called me promptly (his son) and we were able to meet ambulance at the hospital.
Reviewed May 27, 2015
Life Alert was there for me and keep talking to let me know I am not alone. The men or woman that came out are very nice and don’t leave till they see everything is under control. Thanks for Life Alert.
Reviewed May 26, 2015
I had a severe kidney infection and Life Alert was prompt, courteous, and caring. They stayed on line until the ambulance showed. They gave additional information to the EMTs and kept the situation calm. Thank you.
Reviewed May 26, 2015
I fell and was unable to get up. I called Life Alert. Your representative answered immediately - called emergency services who came into my home and transported me to the hospital. Life Alert stayed on the line with me until I was taken to the hospital.
Reviewed May 25, 2015
They were very fast, kind and helpful. I am 97 and live alone and have a broken hip and don’t walk well. I wouldn’t want to be without Life Alert, I feel confident with it. It’s one of my daily blessings.
Reviewed May 25, 2015
I recently fell and had to use my Life Alert button. They were quick to answer the call and stayed on the line with me until help arrived. Thanks for your quick and great service.
Reviewed May 23, 2015
I thought I was having a heart attack in the middle of the night. I then called for Life Alert and they came quickly and the operator stayed on the phone with until help arrived. Thank you, Life Alert!
Reviewed May 23, 2015
My mother got dizzy and ill after I left the house one Sunday am. She pushed her Life Alert button and then called me to leave a message. Life Alert called me on my cell a few minutes later. I meet the ambulance at the home thanks to Life Alert.
Reviewed May 22, 2015
In the last month my mom was in need of four emergency support visits. Life Alert was our life saver and dispatched paramedics immediately. Every dispatcher has been great. Thank you, Life Alert!
Reviewed May 22, 2015
I had a severe diabetic attack, feeling drowsy, weak - blood sugar very low. I pushed my Life Alert button, agent responded and called 911 service. Fire department came and ambulance came and took me to the hospital.
Reviewed May 21, 2015
I have only had my Life Alert a few months and I’ve only had one fall, but I had to use my Life Alert and believe me I would recommend it to anyone. The men that answered my call were here very fast. Thank each and every one.
Reviewed May 21, 2015
Last time I used Life Alert, I had fallen in my apartment and wasn’t able to get up without help, due to MS. They were helpful and friendly. I now have gotten a Life Alert button for my mother also.
Reviewed May 20, 2015
I fell while transferring from my chair to the wheelchair. I pushed the Life Alert button around my neck, and I went to the hospital and was pleased with the treatment. Life Alert has saved my life several times after falling. Thank you.
Reviewed May 20, 2015
My wife slipped off her bed and was unable to get up. We pressed the pendant and Life Alert came on and sent paramedics, who picked her up and put her on her mobility scooter.
Reviewed May 19, 2015
Fell in the bathroom, but caught onto the safety bar. Still I fell flat on my bun! When I am down I cannot get up. Not much strength in my legs and arms. I could hear the Life Alert person giving me instructions gently and clearly.
Reviewed May 19, 2015
Mother fell on her front deck. She activated her Life Alert and the ambulance arrived, helped her up and into the house. I was quickly notified by Life Alert and also received a follow-up call.
Reviewed May 18, 2015
I had been very sick and vomiting. I didn’t think I could handle much more. As it turned out I had to have emergency surgery that night at 2:00 am. Life Alert stayed on the phone with me until EMTs got here, about 15 minutes.
Reviewed May 18, 2015
My mother experienced dizziness due to blood pressure spike. She pressed her Life Alert button and was connected to staff at Life Alert. They quickly responded and assisted with getting her help and kept me updated.
Reviewed May 16, 2015
I became ill during the night, thought I was having a heart attack. Called Life Alert and help was here within 3 minutes. Life Alert saved my life. It’s a wonderful service.
Reviewed May 16, 2015
I slipped on some water on the kitchen floor. I tried to get up but I was not too steady. Life Alert helped me get up quickly checked to make sure I was okay. They then notified my son and daughter.
Reviewed May 15, 2015
I lost my balance and fell. Once that happened I cannot get up, so I pushed my Life Alert and the help came and just put me in my chair. I felt very safe. Thank you.
Reviewed May 15, 2015
I fell and was unable to get up. Less than 20 minutes after Life Alert called 911, a police officer was here and an ambulance soon after. I was taken to the hospital and quickly admitted. My hip replacement was successful.
Reviewed May 14, 2015
I fell in the bathroom and couldn’t get up after 10 minutes of trying. Life Alert got the paramedics here and called my emergency contacts to let them know.
Reviewed May 14, 2015
I became ill, so we activated the Life Alert and they sent an ambulance right away. After I got out of the hospital, they called to check on me.
Reviewed May 13, 2015
I fell on the floor and couldn’t get up. There strong EMTs came and lifted me to my wheelchair in less than 15 seconds. Life Alert was polite, caring and helpful. Thank you for your help in getting me help.
Reviewed May 13, 2015
I called for a heart situation – and was unable to call 911, so pressed my Life Alert button and from there – all went very well and service was fantastic. Even ambulance was very pleased.
Reviewed May 12, 2015
I recently fell and could not get up. Thanks to Life Alert for their alertness and sending help. The EMS arrived in ten minutes. Thank you again. I know I can count on you.
Reviewed May 12, 2015
I walked into the kitchen with my walker. Saw something on the floor. Let go of the walker and bent down to pick it up and lost my balance, fell and couldn’t get up. Called Life Alert to call rescue.
Reviewed May 11, 2015
Life Alert responded immediately and sent an ambulance. I had vertigo, light headedness, and I remembered nothing after this for 2 hours. Turned out I was dehydrated, stayed in the hospital for a day.
Reviewed May 11, 2015
My mother fell at home. I was not able to get there for an hour. Life Alert called paramedics who responded and assisted my mother back into bed. Without Life Alert, my mother would have been on the floor for hours. Thank you.
Reviewed May 9, 2015
My father fell in his bedroom, I was unable to get him off the floor. Life Alert called an ambulance to assist with getting him up and making sure he was okay, Life Alert representative was very helpful and professional.
Reviewed May 9, 2015
Husband burnt toast in toaster, so the smoke alarm went off. “Life Alert” was activated which woke me up so I could help. Fire department was deployed and everything was ok!! Thank goodness!! Thank you, Life Alert!
Reviewed May 8, 2015
I was on the couch watching TV. My fiancée was in the kitchen. I broke into a seizure. My fiancée waited until I would stop seizing, he pressed my Life Alert pendant for me. The medics were extremely kind, courteous and professional.
Reviewed May 8, 2015
The young man was very polite and helpful. He kept me to keep calm by always talking to with me especially while waiting on the ambulance. Very comforting and relaxing to have someone nearby. God bless him and thank you.
Reviewed May 7, 2015
I was having heart palpations, which frightened me. I suffer from A Fib. The EMT’s came immediately - Life Alert responded immediately - I am so happy to have it.
Reviewed May 7, 2015
Every time I (myself) has needed Life Alert you have showed up very quickly, especially when I have fallen and could not get up. I really appreciate everything you have done. You are the best. Thank you!
Reviewed May 6, 2015
My friend fell when she awoke from a sleep to answer the door. I had her use Life Alert - medics responded - no apparent injuries and she remained in her home.
Reviewed May 6, 2015
I was stuck upstairs and couldn’t get down. I wear a Life Alert necklace - I pushed the button and Life Alert was able to call the local paramedics, who were able to assist me getting down stairs.
Reviewed May 5, 2015
I was very thankful to have Life Alert. It saved my life. I feel everyone should apply for this service. I’m glad my daughter loves me enough to get this service for me, thank you.
Reviewed May 5, 2015
Life Alert called the fire department because there was smoke coming from the gas heater in the bathroom. Life Alert was a blessing and we thank them for everything that they did for our mother. Everything worked out very well and my mother is safe.
Reviewed May 4, 2015
Wood stove was closed too tight, causing it to smoke and set off smoke alarms. Life Alert assisted with contacting emergency contact people. Thank you!
Reviewed May 4, 2015
If it were not for Life Alert, I would not be alive today. The staff were complete professionals. They treated me with kindness and respect. My entire experience with Life Alert was a very positive one.
Reviewed May 2, 2015
It was 2:30 a.m. my dog would not come in. I went out to get him in and tripped and fell back on the pavement. My wife called Life Alert and EMTs came and picked me up, so I could get in.
Reviewed May 2, 2015
After a very bad fall in my bathroom, I pressed my hand bracelet for help. Life Alert was with me every moment until help arrived. I am very safe and not alone. Thanks to Life Alert and all the help that arrived.
Reviewed May 1, 2015
I am a 93 year old WW2 veteran, as of now I have deterioration of my right hip and left shoulder. I have fallen before but this time I could not get up. Life Alert did their job 100% for me, the fire department provided help.
Reviewed May 1, 2015
I fell, very softly onto my bed and slipped onto the floor. I could not rise. I was not injured. Life Alert was very efficient, understanding, and seemed to be very astute. They honored my wishes not to call family. The medics came, took my vitals - and also honored my wishes, I was and am fine.
Reviewed April 29, 2015
Mom was home alone when she woke up with a bad headache, she couldn’t make her phone work to call us (her children). So she called Life Alert; she met EMTs at the door. They checked her over and took her to the hospital.
Reviewed April 29, 2015
Every time the button is pushed they are prompt and very helpful. They are very professional when they call us and ask questions, they ask the right questions they need to help with the situation. I would recommend Life Alert to everybody who needs extra care.
Reviewed April 28, 2015
Thank you; my mom was not feeling well about 1 am one day. She hit the button on her Life Alert box and you guys sent paramedics and called me. It worked. Thanks again.
Reviewed April 28, 2015
I had fallen and couldn’t get up by myself, also I had hit my nose and it was bleeding and there was concern it was broken. X-rays showed it was okay-just some scrapes and bruises. Everyone was very kind and helpful.
Reviewed April 27, 2015
Life Alert has always been only a few minutes arriving at my home when I have a health emergency. I can’t be more pleased with them. I have been with them a long time.
Reviewed April 27, 2015
I fell out of bed while trying to get up to go to the bathroom. Life Alert was prompt and got the medics here and they helped me get back on my bed. Life Alert later called back to check on me that day and the next day as well.
Reviewed April 25, 2015
Whatever the emergency, which has been 3 times now, Life Alert has saved my mother’s life. Everyone was called and we were kept informed since we were 2 hours away from the hospital last time. Thank you, Life Alert, for your quick response and caring personnel!
Reviewed April 25, 2015
I was away from home assisting my daughter after her surgery. My smoke alarms went off and the local EMS services were notified. I was contacted from my home advising me all was safe and secure. Exemplary response!
Reviewed April 24, 2015
I fell and was not able to get up; within 10 minutes the EMTs were at my home to help me and check to see if I needed medical attention. Also the Life Alert person stayed on the line with me until they got there while calling people on my notify list.
Reviewed April 24, 2015
Life Alert was prompt and efficient! I really appreciated their care! It was also a nice surprise that they followed up while I was away from home (in rehab) - and they even send greetings on my birthday during that time! Well done!
Reviewed April 23, 2015
I stumbled and fell at my front porch steps and couldn’t get up. I was wearing my Life Alert around my neck and punched it and in less than fifteen minutes police and rescue squad was in my yard with three attendants ready to help. There was no injury to report. Thank god and Life Alert.
Reviewed April 23, 2015
I am handicapped and live alone. Life Alert makes me feel safe and secure. Thank you for letting me sleep at night.
Reviewed April 22, 2015
They talked to me and told me how long before ambulance came. Stayed on the line asking my condition; they were very kind to me. I surely recommend Life Alert. It’s worth it.
Reviewed April 22, 2015
My patient had severe pain when I arrived to work. I called Life Alert and the rescue was there to take him to the hospital, fantastic job. Life Alert stayed on the phone until help came to him. Thanks for the help.
Reviewed April 21, 2015
My mother fell and Life Alert called me so fast that the ambulance and I were there in 5 minutes. I would highly recommend Life Alert to other people and have. Thank you for your prompt service.
Reviewed April 21, 2015
I could not breathe during the night so I pressed the Life Alert button and the ambulance and rescue squad came immediately. Thank goodness for Life Alert because I live alone.
Reviewed April 20, 2015
My call to Life Alert was promptly answered and I was taken to the hospital. Every time I have called on my Life Alert button I’ve had excellent reception. I’m pleased.
Reviewed April 20, 2015
I had pains in my chest- Life Alert responded when I pressed my button around my neck. Everyone is wonderful and I am very pleased with Life Alert. My family is very happy with this service.
Reviewed April 18, 2015
My grandmother blacked out, I could not wake her. I pushed her button and the rep from Life Alert was very helpful and stayed with us until help arrived. I want to thank you so very much.
Reviewed April 18, 2015
I fell. Life Alert called the ambulance for me and stayed on the line with me until it arrived. They spoke with the EMS and assisted with them until we left for the hospital.
Reviewed April 17, 2015
I tripped and fell, couldn’t get up! What would I do without Life Alert; the EMTs were here within 10 minutes! What a relief! Our town has the best people! God bless them!
Reviewed April 17, 2015
I fell in a section of my home where I couldn’t reach anything to help myself to get up- so I had to use my Life Alert button. I’m sure glad I never take it off!
Reviewed April 16, 2015
I had a diabetic low reaction I could not walk, was passing out. EMTs took my vital signs and stood with me until my blood sugar became normal. They came right away when they rang. Life Alert was wonderful. Thank you.
Reviewed April 16, 2015
My mother was home alone and lost her footing on the kitchen floor- and sat down. She needed help getting up- emergency people showed up and got her upright- she was fine- thank you.
Reviewed April 15, 2015
I fell and I am extremely over-weight. I can’t get myself up. Life Alert responded quickly and efficiently. In no time paramedics were here and got me standing in no time. This service is the best thing I could have done for myself.
Reviewed April 15, 2015
Due to a negative reaction to a new medication I became very dizzy and disoriented. I felt I should be taken to the hospital to be checked out. I called Life Alert and they responded promptly.
Reviewed April 14, 2015
Life Alert has served me well for over six years and all staff members were truly very competent, helpful and friendly. I have also recommended you to others in my age group and position. Thank you to all!
Reviewed April 14, 2015
Friday AM, 2-20-15, had a heart failure. I live by myself -78 years old. Pushed my Life Alert and 8 minutes later was headed to the emergency room. I tell everyone I know, especially the ones that live alone, to call Life Alert!
Reviewed April 13, 2015
Life Alert saved my mother-in laws life after her blood sugar dropped very low and she couldn’t catch her breath. She was only alone for about one hour a week after getting Life Alert.
Reviewed April 13, 2015
My aunt fell and a lamp fell and broke. Life Alert was there in no time, the police came and vacuumed all the broken glass. We recommend Life Alert to another person and they got it set up.
Reviewed April 11, 2015
I fell and could not get up by myself. Luckily I had my Life Alert button and help came very quickly to assist me. It is a wonderful assistance and help. Thank you!
Reviewed April 11, 2015
Left pork chops on fire, went out for about 20 minutes. It set off the alarm, since I was not in to answer Life Alert sent the fire department. Everything was fine when they got here. I like the way you follow up later.
Reviewed April 10, 2015
I was choking on a piece of meat and could hardly breathe. I used the Life Alert button to call for help. Help was sent very quickly. All I can say is thank you, Life Alert.
Reviewed April 10, 2015
Mom fell and the Life Alert person on the other end was so nice and calming. They notified family and medical staff. We appreciate all they did for her.
Reviewed April 9, 2015
My mom passed January 16, 2015. My mom and dad had to move out of their house in December. I cancelled Life Alert in December also. I'm still dealing with a 911 box Life Alert claims my parents have. They Never received it and I don't want to pay the $95. I have spoken to 4 different people from Life Alert. The first 3 people I spoke to said "Don't worry it's taken care of." 3 different people over a 3 month time frame. I received a bill in my mothers and fathers name today. Life Alert knows my mother died. Do I need a bill in her name for something she never received? I spoke to a supervisor today and she could not help me at all, although she did suggest that I have a good day in a very condescending voice.
We are truly sorry for loss of this complainant’s mother. Life Alert understands the strain and emotional stress family members go through when having to deal with the end of life of a parent, and many times misunderstandings can take place.
All of our calls are recorded for quality assurance. After investigating this complaint thoroughly, we have concluded that the 911 Phone was sent to the parents when the account was first opened a while ago. Sometimes, the elderly misplace or unintentionally throw away our smaller pieces of equipment, such as a pendant or a small phone device, which is most likely the case here.
In regards to the conversations the complainant had with our reps, the recordings do not have our customer service reps telling the complainant, "Don't worry it's taken care of."
Moreover, the call the complainant had with the supervisor indicates that the complainant was very adamant in believing what her elderly mother told her about never receiving the phone, although we have paperwork and an equipment serial number that indicate otherwise. The supervisor tried to assist the complainant the best that she could, but it was not to the satisfaction of the complainant.
The invoice has the complainant’s parents name simply because they are the ones still on the account. This is standard procedure with all companies.
Being the industry leader in personal protection and having worked with many families during stressful times with parents, we truly do sympathize with adult children and the emotional confusion that can take place during a time like this.
So, as act of understanding and compassion for what the complainant is going through with the passing of her mother and the health issues of her father, we will waive the missing equipment fee for the 911 Phone.
Reviewed April 9, 2015
I am 86 yrs. old and live alone. I have fallen 3 times and each time was unable to get up or reach my phone - my Life Alert button probably saved my life on all 3 occasions. Thank you, Life Alert.
Reviewed April 9, 2015
I fell in my house and pushed the button on my Life Alert on my neck- they answered right away and got me help. I am 82 and I feel very secure in my home since I have Life Alert, I think it’s great. I tell everyone they should get Life Alert.
Reviewed April 8, 2015
I have used Life Alert 3 or 4 times and each time was a good experience. Everyone was very helpful and put me at ease. My family was notified and I appreciate everything they did.
Reviewed April 8, 2015
I slipped in my bedroom and fell and hit my head. I pushed my Life Alert button and the fireman and ambulance were notified. I was taken to the hospital. I so appreciate my Life Alert, thank you for your prompt response.
Reviewed April 7, 2015
During the emergency, my father had an asthma attack. My brother was in the kitchen, checked on my father and realized he couldn’t breathe. Pressed Life Alert button in the kitchen, ambulance was there in about 10 minutes or less.
Reviewed April 7, 2015
I am 87 years old and live alone. I fell and I pressed my button and help was here very quickly. They were very courteous and helpful. I am so thankful that I have Life Alert. Thank you.
Reviewed April 6, 2015
Had a sciatic nerve in right leg, got severely compromised and could not stand or move leg. Life Alert couldn’t speak to me because I collapsed in my upstairs bedroom. They immediately called 911 who quickly arrived and brought me to the hospital emergency room.
Reviewed April 6, 2015
Life Alert got the ambulance here fast. The EMTs were amazing, was in the hospital for a week. I’m home and better now, so thank you for being there for me.
Reviewed April 4, 2015
My father-in-law passed out in the bathroom. I’m handicapped and can’t pick him up - pressed the Life Alert button and got a response. Fire rescue came quickly he was taken to the ER, he was quite sick. Thank you, Life Alert!
Reviewed April 4, 2015
My mother fell and broke her elbow. Also had several skull and facial fractures; Life Alert contacted emergency crew and stayed on line until they arrived. Very pleased with services!
Reviewed April 3, 2015
My mom had fallen, when I got to her house I pressed the Life Alert button and help came shortly, after- they stayed with us (on the alert machine) the whole time until the EMTs said everything was good.
Reviewed April 3, 2015
Wife collapsed, needed transport to the hospital. EMTs arrived in a timely manner. Life Alert was helpful in notifying our family members twice. We were very pleased with the service.
Reviewed April 2, 2015
My mother used her Life Alert button to call for help once she fell outside of her house and cut her leg. She was able to walk inside and speak to the person on the in home device. Quick assistance!
Reviewed April 2, 2015
Life Alert responded two different times to bad falls in my home. Response was very prompt and so very helpful. I would never be without your services. Thank you so very much.
Reviewed April 1, 2015
I fell down and seriously hurt my head and nose. Life Alert got my roommate up to help me. They also called the police, medics, and all of my contacts. The medics determined I was okay. My daughter came for comfort too.
Reviewed April 1, 2015
It helps to give me freedom to leave the house. Being a caretaker is a hard job and having Life Alert is a big help. They can hear you from any room. Thank you for being here for us.
Reviewed March 31, 2015
I fell in the bathroom. My health aide pushed the Life Alert button. They came immediately. They put me on a stretcher - in an ambulance and took me to the hospital.
Reviewed March 31, 2015
Fell in the bathroom and broke right ankle for the 2nd time. Used my Life Alert and help was there- fire truck and ambulance also. I am definitely a fan of Life Alert!
Reviewed March 30, 2015
My Aunt's account needs to be cancelled because she now lives in Assisted Living and has their "call pendant" now. After numerous phone calls, I am still unable to schedule a pickup for the Life Alert equipment in her home. Her home is 2 hours away and I have limited time to go there for this pickup. I have given the Assisted Living the information to fax but Life Alert has not yet received it and has been very uncooperative. My Mother's Lifeline was so much easier to work with when we needed to cancel her account. I DO NOT recommend Life Alert.
All calls into Life Alert are recorded. After investigating this matter it is discover that when the complainant called to let us know her aunt was moving into an assisted living we asked for that facility to fax us a confirmation per our service agreement. When the complainant called a second time she wanted UPS to pick up the equipment although we had not received the fax from the assisted living and the account had not been closed yet. She said the assisted living facility was having a fax problem and it should be arriving soon. We explained we couldn’t schedule UPS until the account was cancelled but since she lived far away from her aunt, she could take the equipment with her and UPS could pick it up at her home at her convenience. To date, we still have not received the fax to confirm cancellation.
Reviewed March 30, 2015
I felt blood running down my leg, looked down and I was standing in a puddle of blood. Life Alert told me help was on the way, and to unlock my door and sit down. Kept in touch until help came.
Reviewed March 30, 2015
I fell a couple of times and couldn’t get up. Life Alert was at my home within seconds and were very caring and helpful. Wouldn’t be without Life Alert.
Reviewed March 28, 2015
I had a vertigo attack early in the morning. I live alone and didn’t know what to do. Used Life Alert and help was dispatched right away. I was taken care of right away. Thank you.
Reviewed March 28, 2015
We have used your services at least 5 or 6 times in the last months. Never disappointed, God bless you for what you do! Thank you. I would recommend Life Alert to others and I do.
Reviewed March 27, 2015
For many months Life Alert has been calling my home telephone asking me to buy their product. I have told them numerous times that I am not interested and to please remove me from their phone list. I have also told them numerous times that I am registered with the National Do Not Call List. I have filed complaints against them with the FCC for making threats of killing me and to killing my family. They call me as many as 20 times per week. If I try to return their calls using their numbers all I ever get are recordings that the numbers are disconnected or no longer in service.
The Life Alert Corporation does not employ telemarketers or perform cold calls.
The calls you are receiving is a nationwide scam from medical alert imposters using robo-calls and claiming to be Life Alert. These calls are not made by Life Alert. They are telemarketing scammers trying to mislead and defraud consumers by using our trademarked name. Since they are scammers, they are not going to abide by the Do Not Call registry.
To learn more you can type "Medical Alert Scam" in your browser and many news articles will come up reporting on the scam. Or you can go to our website at www.lifealert.com to read about it.
We cannot tell you how to stop more calls from coming, since they are not coming from Life Alert; however, we welcome you to file a formal complaint with the Federal Trade Commission (FTC) at 1-877-382-4357 against any scam number you capture on your caller ID. When you talk with the FTC, please remember to tell them it is a scam call and is not coming from the Life Alert Corporation. Also, you may want to contact your telephone provider and have a block placed on any the number(s) if they continue to call you.
Please note, if the call prompts you to press a number to be taken off the call list, we suggest you do not press that number - it will only activate more calls.
Life Alert is doing everything in our power to notify the public and to stop these scammers:1. Fraud information has been posted on our website and our social media sites.
2. Press releases have been sent to the media to inform the general public of the scam.
3. TV and Radio news have reported the scam.
4. The Attorney Generals' offices and the BBB have been notified and have been reporting the scam.
5. The FBI has been notified.
6. A Fraud Prevention Task Force has been established at Life Alert corporate.
Sincerely,Life Alert
Reviewed March 27, 2015
My father fell and was unable to get up on his own. The local fire dept. and paramedics unit was on the scene within minutes and Life Alert contacted me and explained the whole situation very professionally. Thank you again to Life Alert.
Reviewed March 27, 2015
On Christmas night, I awakened with cramps in the lower part of my body. Life Alert responded within seconds. I live alone I was helpless. Thank god for Life Alert.
Reviewed March 26, 2015
On 2 occasions I fell in my home. Each time I was aided within a few minutes and luckily I was not injured. Response on my call was helpful as the Life Alert person stayed on the phone until help arrived.
Reviewed March 26, 2015
My friend blacked out- I found her on the floor in her den. I contacted Life Alert; they responded right away by calling for paramedics- she was taken to the emergency room. Thank you, Life Alert.
Reviewed March 25, 2015
My 94 year old mother fell and couldn’t get up. Life Alert notified the EMTs, myself, and my sister. Thankfully, my mother did not get hurt. We are very glad that we have Life Alert for her.
Reviewed March 25, 2015
Fell out of bed- bleeding on head (back). EMTs took me to the emergency room where they took three staples. I had fallen out of bed and pressed the button. They came shortly thereafter. Very good timing for me and hardly any wait.
Reviewed March 24, 2015
We have used it several times. Each time the staff stayed with mom when she fell until help came. They called me and my brothers to inform us. Very happy with the service.
Reviewed March 24, 2015
My mother fell in her bedroom and could not get up. I called Life Alert and got help quickly. Life Alert has always been very helpful and very nice. I appreciate them greatly! Thank you.
Reviewed March 23, 2015
Grandmother was trying to get up from using the toilet and got wrapped up and fell into the bedroom right outside the restroom hitting her head on the bed frame. The gentleman who came was very sweet and kind with my grandmother.
Reviewed March 23, 2015
I was having trouble breathing even with my oxygen. Pushed my button, staff came on line with me until help arrived. I could not be happier with the system! Spent the night at the hospital.
Reviewed March 21, 2015
I fell on my front door. Luckily I had my Life Alert necklace on. I hit the button and Life Alert contacted paramedics immediately. Paramedics responded and took me to the emergency at the hospital.
Reviewed March 21, 2015
My wife was having a heart attack and they alerted an ambulance and kept us informed about the ambulance’s arrival and kept a check on us. Appreciate it, thanks.
Reviewed March 20, 2015
I have broken both hips - a few years apart, and Life Alert was what saved me both times. I probably wouldn’t be here if I hadn’t had Life Alert the first time.
Reviewed March 20, 2015
I was shaking bad and couldn’t stop. My friend was here and she talked to the Life Alert operator for me and help came right away. I had pneumonia and was in the hospital 2 days. Thank you.
Reviewed March 19, 2015
My father had fallen and was unable to get up, and they insured the right people were contacted immediately to ensure his safety. I feel Life Alert is the best thing that could ever happen for elders. I truly thank whomever for the safety of my family.
Reviewed March 19, 2015
I fell in the kitchen, pushed the Life Alert button and rescue squad came quickly. I had a bad reaction to Coumadin; bleeding in the brain. If I didn’t have help so quickly, wouldn’t be around to answer this letter.
Reviewed March 18, 2015
I was having a problem with rapid heartbeat. Life Alert was helpful in getting the paramedics to get me to the hospital and the treatment I needed.
Reviewed March 18, 2015
I went to the mailbox and my right food logged in the doorway - couldn’t move it up or down. The firemen came and in a few minutes I was sitting down at my kitchen table - no problems at all. Can’t thank Life Alert enough! I am 85 years old.
Reviewed March 17, 2015
I was having an anxiety attack, so I called Life Alert. The fire department and ambulance arrived within 10 minutes. Treated me, then I was taken to the emergency room. They treated me very good.
Reviewed March 17, 2015
I slipped off my walker to the floor and could not get myself up. Help was here within minutes. I was very happy to see them. Life Alert was very nice.
Reviewed March 16, 2015
My mother fell and could not get up - just as the ad says. She pushed the button, Life Alert responded immediately. I could not have been more pleased.
Reviewed March 16, 2015
The fire alarm went off. I was confused, did not know what was going on - so I called Life Alert and they were so kind. They told me to go outside and they called 911. The gentlemen that talked with me was very kind.
Reviewed March 14, 2015
I’ve used Life Alert several times and am pleased with the results. It is truly a life saver and I wouldn’t want to be without it. I would highly recommend it to others.
Reviewed March 14, 2015
I fell outside my door, seriously injured my face and broke my hip. I used my Life Alert and emergency ambulance rescued me. I could have frozen there because I could not get up.
Reviewed March 13, 2015
I pressed my Life Alert button and almost immediately I got a response. I explained my problem and help was sent - while waiting for the ambulance I was in constant communication with Life Alert - they remained on the line, talking to me until help arrived.
Reviewed March 13, 2015
I passed out, my son was there and pushed my Life Alert call button, it was answered quickly. They stayed on the receiver and got me help quickly and gave the ambulance crew my information quickly.
Reviewed March 12, 2015
When I couldn’t get up after falling, I notified Life Alert who responded immediately and had an ambulance sent. At the hospital I learned that I had a couple of fractures on my pelvis. Thank you for your prompt attention.
Reviewed March 12, 2015
I couldn’t talk, so I punched my Life Alert button. It was answered immediately, the ambulance and my family were here in a short time. I have had to use Life Alert several times, and I wouldn’t be without it.
Reviewed March 11, 2015
What might be the worst customer service/sales call(s) experience in history... **, an evil excuse for a human being harassed my elderly mother who suffers from Alzheimer's for several weeks. Pressed her into a ridiculous contract and when my mother refused to sign it, the real harassment began. I finally spoke to her thinking maybe dear ole Mom might be exaggerating her fear and the stress she experienced from trying to beg this woman into letting her return the Life Alert System and to please stop bullying her.
Well, the first thing ** did was "tell" me I needed to give her 10 minutes to "explain" what she needed me to do in order to properly care for my mother. I was like... "Excuse me?" I told her mom just wanted to be left alone and I needed an address to send the unit back. She flat out refused to give me any of that information and then told me that if I didn't sign the contract for Mom, that I didn't care about her health and well-being... Wow, my mom lives with my wife and I for the sole purpose of taking care of her for the rest of her life. I hung up on her. So she called back on the house phone and spoke to my wife. Well, then things just got ugly. I finally went around ** and got things worked out and cancelled the account and returned the equipment. But, I did try to follow up with ** Sales Manager, Mr. ** in Tampa, FL. I had to leave a message the first time and he informed the operator that he was in a meeting and about to wrap it up and would call me right back.
A couple of hours later... I try again. He told the operator to tell me he was busy with something else and he'd call me when it was more convenient for him. Umm... OK? No, not OK at all. These people seem to be completely staffed by high pressure crooks that feed on the elderly and swindle them out of insanely high fees, while instilling fear in their customers as a sales technique. I don't normally waste my time writing bad reviews. But, hopefully this will save at least one fortunate person from falling into the nightmare that is Life Alert. BTW, ** phone number is 800-662-9802. Maybe you can get him to take a call. Beware of these crooks and run as far away as possible!!!
We understand that the complainant is trying to protect his mother and we applaud that; however, many of his claims are skewed by frustration and are incorrect.
Life Alert does not cold call or telemarket. So when someone needs our service, they call us; which was the case with the complainant’s mother. Many seniors call us because they want added security and protection even though they live with family. We also have many stories of elderly loved ones falling in the middle of the night – calling out for help – but their family never hears them. We hope the complainant can understand that just because his mother lives with him doesn’t mean she is fully protected.
At no time was our sales rep made aware or told that the complainant’s mother had Alzheimer’s, nor was there any evidence of this in their phone conversations. Instead the rep and mother established a friendship, one where the complainant’s mother would periodically call the rep just to talk, and the rep would put aside her work to spend a few minutes on the phone so the complainant’s mother could chit-chat.
The terms of the agreement were made clear to the complainant’s mother verbally by the rep and by two other people in different departments before the equipment was shipped out. Moreover, the agreement was sent to the complainant with the terms in large bold font at the top to ensure an easy read. We hope the complainant can understand that such an agreement is a price guarantee and is meant to protect his mother. It makes Life Alert fiducially responsible to get his mother help in an emergency – unlike other companies that do not have a contract and can raise prices, sell the subscriber’s account to someone else, and can escape any legal ramifications if they are not able to get help to the person.
We are sorry that the complainant was not able to talk with the sales manager at the time when he called, but we do have phone records verifying that calls were placed back to him from our Tampa office.
Lastly, we have spoken with the representative to find out why she called the complainant’s mother several times after the cancellation. She explained that she was bewildered as to why the woman would suddenly cancel when they have spent so much time together, going over the agreement, answering all of her questions, and the system was already set-up in her home. We have since retrained this rep on our cancellation protocol.
Life Alert is and has been the industry leader in personal protection for over 26 years due to our unbeatable service record, privacy clause, and service agreement that protects our customers. When the complainant called corporate to cancel the service, it was cancelled immediately.
Reviewed March 11, 2015
I have never felt safer than I do since I have Life Alert and all the wonderful people who response to my call. They stay on the line and make me safe until help comes. You are all truly wonderful.
Reviewed March 11, 2015
Amazing performances! Awesome company, best option out there for anyone living alone with medical conditions or health issues due to being elderly. They’re #1! Fast and caring customer support on Life Alert monitor system.
Reviewed March 10, 2015
I fell and EMTs got me up and put me in my recliner and got me water, my medicine, and something to eat. I was trying to fix me something to eat. I was on my walker and just fell backwards.
Reviewed March 10, 2015
We have had the Life Alert for over 2 years and this was the first we needed you. Thank you. My husband doesn’t have the strength to lift me to my feet, and it looked like it was no problem for the workers. Thanks again.
Reviewed March 9, 2015
I had severe chest pains. I could not get them stopped, even with my usual remedies. So I called Life Alert, within minutes the medics were here transporting me to the ER. Life Alert was fine, quickly responded, and were positive.
Reviewed March 9, 2015
I fell back and hurt my tail bone and had to go to the hospital - no bone broken. The EMTs were here in about 15 minutes. Thank God for you all. I recommend Life Alert to all my friends here in my senior home. Thank you again.
Reviewed March 7, 2015
Fell in my bathroom and hit my head. The firemen were very helpful and the ambulance took me to the hospital. Life Alert was very prompt and came immediately after I called Life Alert.
Reviewed March 7, 2015
When I fell I pushed my Life Alert button. Within minutes I was told to stay on the line until the emergency vehicle arrived to answer any questions. I was brought to the hospital. Thank you!
Reviewed March 6, 2015
I live alone, and fell in my hallway. I was unable to get up and could not get to my phone. I knew I was hurt badly and pushed my pendant. The help I received was great and got me the help I needed, thanks to Life Alert.
Reviewed March 6, 2015
I choked on my lunch; when I hit my Life Alert button the paramedics arrived quickly and were very efficient. I’m glad they arrived to help. Thank you very much.
Reviewed March 5, 2015
Mother fell on her face causing a deep cut over her eye. Life Alert called the EMTs and managed the situation well. They even called back to check on the amount of bleeding, etc. Great Job!
Reviewed March 5, 2015
Mom fell between the bed and the wall not too long ago, and she pushed the button and they came and called me and saved her. That was “awesome.” Thank you, Life Alert, for you being you and caring about people who need help!
Reviewed March 4, 2015
My wife had an episode, stroke or seizure and I was very worried. So I called Life Alert, and she was taken to the hospital. As it were, she had a urinary infection, a UTI. I thank you all very much for your quick response.
Reviewed March 4, 2015
Dad lives alone, he fell in the kitchen that night and was unable to get up. With the press of a button he was able to get help, if not dad would have probably lied there all night, if we didn’t have Life Alert. Thank you!
Reviewed March 3, 2015
I fell and dislocated my shoulder. Thank God I was wearing my necklace; Life Alert was here in minutes. They also called my son and daughter.
Reviewed March 3, 2015
I fell and couldn’t get up. The police and ambulance were here in just a few minutes and my neighbor was here at the same time. The ambulance attendants stood me up and I wasn’t hurt.
Life Alert Company Information
- Company Name:
- Life Alert Emergency Response, Inc.
- Website:
- www.lifealert.com
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