Life Alert Reviews

I fell backwards into my bath tub and hit the back of my head really hard on the tub. I tried getting up but couldn’t even rise up; I was like crossways in the tub. Thank God I had my Life Alert pendant on and I pushed the button. It was long before help came.

I had an anaphylactic bronchitis spasm and could not inhale. I pushed the Life Alert pendant button, but could not get my breath to answer the voice on the speaker. The ambulance was at my door within 10 minutes and oxygen was administered. I spent 2 days in the hospital and survived. I appreciated the prompt response and the fact that Life Alert called all my children. Thank you, Life Alert.

I fell while taking out my dog. I was not hurt but couldn’t stand up because of my artificial knee. Life Alert responded immediately and called my daughter and sent EMS. I am extremely satisfied with Life Alerts promptness, courtesy and follow up. You are terrific.

I fell and hit my head on 3 different objects before I landed on the floor unconscious. My girlfriend, who was here visiting, pushed my Life Alert button to get help. The operator told her to assess the situation and that help was on its way, and the operator was wonderful in helping keeping her calm about the situation. I think whomever answers the button signal or telephone are absolutely the most wonderful, caring, calming, and courteous people. This company sure has the best people. I say “thank you all and you are a joy to work with”. I am only 55 years old so this service isn’t only for the older population and, I thank God for that.

My mother fell in the bathroom and the Life Alert agent called her 2 times and could not get an answer so they called emergency, then called me. I live about 65 miles away and told me what was going on. They keep me informed several times on my way over, my mother had broken her hip and was transported to the hospital.

My sister was out of breath; she could not move and could not talk. She hit the Life Alert and had a response ASAP, and talked to the medics while they were here. Very quick response. This happened on 3/21, she was in the hospital a week and in rehab 20 days. My sister is now home and we are very happy with Life Alert.

2 months ago my appendix exploded after 2 days of increasing pain. After calling for help with my Life Alert watch, the ambulance was in my house within 14 minutes. If I did not have my watch I may not have made it. Thanks Life Alert

I had chest pains, dizziness and nausea. I thought I was having a heart attack. The Life Alert operator on the monitor was very good at everything. He stayed talking and informing my daughter until the paramedics got here. I would not trade this service for any other. Very pleased and happy I have your services. Thanks for being here when I needed you.

Everyone should have Life Alert. Our experience with you was awesome. Because of your quickness the paramedics were here instantly. Thank you for making such a difference. My husband is alive thanks to Life Alerts fast response.

My wife fell in the living room, she touched the button for Life Alert and a representative came on line, and she told them what happened. They called me, but my phone was turned on, so they went on and called EMS to come and pick her up. She was not hurt. The representative called back and I (was home by then) told them everything was fine.

My mother fell and she pushed her Life Alert button and the staff sent EMTs and alerted me to the emergency. Great service. They stayed on the line until I got here to assure her and talk to the EMTs. Thank you.

Before subscribing to Life Alert, I was casual about signing for it, thinking I might not need it anyway. Boy! Was I wrong! That day came sooner than I thought. About three weeks ago an acute of asthma attack hit me, making me press the Life Alert button. The operator responded and kept reassuring me that help was on the way. I believe Life Alert saved my life. The emergency team arrived and helped me right away. They were professional and did their job very well. Thank you all.

I’ve fallen a couple times, but didn’t get hurt just couldn’t get up. I pushed my Life Alert pendant and very shortly the ambulance and fire company came picked me up and asked if I wanted to go to the emergency. The emergency came quick and was very courteous.

Life Alert was here to take me to the hospital, at once no waiting for them. I was given great care I route to the hospital. I was not left alone, until the hospital nurses took over. Thank you all so much.

My mother fell in the bathroom and instantly she was black and blue, facial and hands. I pressed the help button on Life Alert and the gentleman that answered was calm and asked some questions and by then the paramedic came and luckily my mother was okay. No broken bones. In the mean time the person on the Life Alert had called loved ones for information. Needless to say I was impressed. Thank you so much I appreciate the help.

As I entered my hallway I grabbed for my walker which rolled back away from me. I fell on my face and I already had a right shoulder fracture. I pressed my Life Alert and right away an operator was on the phone and I explained what happened as I could not get up on my feet. She called paramedics and they were there in minutes. The response was great. Thank you.

I was coming up the stairs from the basement and missed the last step. I landed in the hallway and couldn’t get up. I pressed the button and talked to Life Alert people. They called the emergency unit who responded and took me to the hospital to be checked out. They checked me out and I returned home with no serious injuries.

I was going into my closet to get my robe. My legs were very weak and could not hold me up, and before I knew it I fell. My neighbor’s responded almost immediately and so did my Life Alert. The two gentlemen were kind and courteous and of course I was very happy to see them. Thank you.

I did not fall, but I felt very sick and weak. On our way to the emergency center, Life Alert helped me feel better and not to be afraid. They managed to contact my family which is a bit south from my home. I’m an old lady and grateful for Life Alert.

My mom fell early morning, when getting up to use the bathroom. Luckily she was not seriously injured but she could not get up. Got her Life Alert bracelet and contacted you. You called paramedics and my brother and I. paramedics did transport me just to be sure all was ok.

When I fell and injured the back of my head, I called Life Alert to call the paramedics and an ambulance for me. Life Alert called the ambulance and paramedics who came to my apartment to check my vitals. I developed a large hematoma on my head. I was told to see the doctor the next day which I did. A cat scan was advised by him. Everything was ok inside my skull.

My mother suffered a small stroke and as a result fell to the floor. She was alone in her den. She pushed the Life Alert button, and Life Alert responded quickly and stayed with her until the ambulance arrived. Life Alert also quickly contacted all family members.

I dislocated my hip which was replaced in 2009. I was leaning over trying to put things onto the bottom shelf of my pantry cabinet. That’s when my hip went out and I was curled in a very small area between the window, and the cabinet and my oven. I could not move, not only because of the excruciating pain from the hip, but also because I was jammed in a very narrow space. Luckily, I could reach the Life Alert button which was around my neck, pushed it and laid there talking. I heard the Life Alert answer and I heard, “Help is on the way.” The fire department and EMTs is less than a mile from my home and they were there almost immediately. Because I couldn’t tell Life Alert my door was open the EMTs went directly to my hidden key. My sister and brother-in-law notified by the team got to the hospital only in 10 minutes after I did. The whole thing from my pressing the button, being taken to the hospital, and hip relocated last only six hours. If I hadn’t had Life Alert I don’t know what I would have done. Thank you.

Life Alert was quick and efficient in getting the ambulance to our home and they contacted our emergency contact family members. We are very thankful for the comfort their service is to us and our family. We feel help is always with us.

We had Life Alert for over two years. We were told when we got it that we could cancel at any time. If the senior went into a nursing home or died in their sleep, all the money would be paid back. We were not given a copy of the paperwork and we had no idea that it was a 3-year contract. We still don't know if there is a contract. I was told the company would send a copy of the paperwork. I have not received it yet. Our phones went out for a few hours. The phones came back on, but the Life Alert box kept flashing “phone.” I talked to about 6 people and could not get the box to work. After I called to cancel, they offered to send someone to the house to fix the problem. They should have done that the first day. That call was on Thursday. They said they could have someone out to fix it on Saturday - two more days without service. I would never recommend this company to anyone! It is cancelled. I don't know where to send the box. They did not tell me.

I have fallen 3 times inside and once outside on the patio. Each time Life Alert came quickly and always helped quickly and carefully. I would recommend Life Alert especially if they live alone. I wear mine all the time.

I called life alert with a question and then was told I needed to update the system, which I did. I hung up the landline phone and pushed my pendant to wait for the dispatcher to answer. So, I waited and waited and waited and waited. I had the phone on speaker because my hand got tired of holding the phone. Finally, a man answered! I asked him what took them so long to answer. His reply was, "I was busy" or "We are busy." Life Alert is being run by sale representative(s), not emergency personnel at all, and all read by scripts! I hate to say this, but Life Alert is getting a bad rap. They have poor rating on their website. Shocking stories from what I read and hear, especially a 3 year contract! Shame on this company for not letting their clients cancel Life Alert while in the 3-year contract!

I ordered Life Alert’s system for my mother. When it came time for their installer, they called my mother first which was not suppose to happen. Then they called me to tell me an installer would be there in a half hour. Then 5 minutes later, they called me to tell me there wouldn't be an installer coming he was sick.

I have had several issues. My mother fell, tried to use her Life Alert without success (battery was dead). She managed to crawl to the phone, pull it down and called me to come. Latest issue occurred when a red light appeared on the box that plugs into the electric and phone line. Audible message said "battery low". She tested the unit, got no voice response. Next thing, she knows the fire department paramedics are at her door. Two other occasions upon testing, we found the battery was again dead. We test it monthly. Considering all of the above, what comfort does my mother or our family have with this system?

I was having some chest pain. I used my Life Alert button to call you, and you ordered an ambulance for me. I was taken to the hospital right away. Luckily it wasn't my heart; instead it was my hiatal hernia.

Mom had a stroke. Life Alert staff stayed on the line until help arrived. I was very pleased with the service and the help we received from Life Alert. I would strongly recommend Life Alert to anyone that needs one.

I had minor surgery on 12/17/12 and it started to bleed heavily. I called Life Alert and the agent answered quickly. They sent the emergency ambulance and I was taken to the hospital. I was very happy to have Life Alert stay until help arrived. Thanks.

I fell in the bathroom and I could not get up. I called Life Alert and they called the paramedics and they got me up and took me to the hospital right away. Thank you all for your help and fast response.

My mother fell outside of her apartment. When they could not reach her, Life Alert called the office (she lives in a retirement apartment community). Someone in the office found her and helped her where she had fallen. Thank you so much for getting her help.

I live alone and I fell in my kitchen. I pushed my pendant and Life Alert contacted the police and rescue squad. Life Alert stayed on the line with me and kept talking to me until the police arrived. Thank you for the wonderful help.

I was closer to the edge of the bed than I realized. When I turned to get up, I slid to the floor. I was unable to get up myself, so I pressed the Life Alert button. The responders arrived and helped me up. I was not injured.

I just pressed my button and Life Alert was talking to me until paramedics arrived. The Life Alert operator spoke very clearly and was so nice to me. I would certainly recommend Life Alert to anyone that needs it.

It is very difficult to cancel. After my mother died, they continued to bill. They never told us about returning the equipment when we canceled service. We live 400+ miles away and had to get the neighbor to help return equipment. They billed us for a supposed "pendant" that was missing and they are very argumentative on the phone. They are not a good company to do business with.

Life Alert made it very difficult to cancel. They charged me for the last month. And they told me that even though I had in-care nursing, the contracts states I am renting the equipment. And until they picked it up, I had to pay even though I legally was out of their contract, per their claims when they sold it. Debbie in billing was difficult. And it felt as though she is a robot reading a script. I have had in-home care for over a week. I sent the fax yesterday. They billed me for another month. Then, she called me back and said that no refunds were authorized in her department. I have already gone through four numbers to get to billing. That would be a fifth attempt. They run you around in circles like the gyms or most companies that offer some sort of autoship programs. It is a three year contract. Go to other websites that are cheaper and with no contract. Why should you sign a contract? We do not know when we will get better!

This company is a scam!! My elderly mother contacted Life Alert in effort to obtain security for falling, or having a medical issue. She received the box, and immediately called as instructed. We also received a voice message that they would be out on Monday between 11-1 to go over the system with her. We sat here waiting, and waiting. At 1:00 my mom called and was a little upset that they had not yet arrived and the lady Hung up on her. What kind of "customer service" is that?? We are sending their box back and I recommend that they first learn some customer service skills when they expect to take $50.00 a month from a senior citzen. I wouldn't do business with these people if they were the last company on earth!

Tried to cancel as no longer needed. Was told I had a "contract" unknown to me. Refused to stop drawing funds from my account. This agency is a scam.

I was at work and received a phone call on my cell from Mr. **, who explained that my mother was on the line also and that he had just talked to her concerning a LifeAlert pendant for her security. He had already spent a great deal of time talking to her and had her sold on the product (he was a smooth talker) and he went through the spiel with me about what she would be getting and how she would always know that someone would be there for her at the push of a button. He explained the cost (much more than any of the competitors) and said that when it arrived to not do anything to it as someone would arrive the next day to install it. He stated she would need to give them the location of her hidden key.

I want to thank you for this wonderful service that warns and protects consumers from fraud perpetrated by individuals who care more about money than about people. I am now 65 and have several health issues that are rearing their ugly heads simultaneously. This has led me to the ER four times in the past month, and I have been an inpatient three times. It's a very scary situation, and I sat down tonight to contact Life Alert, so that I could have that "peace of mind" that they advertise.

I ordered Life Alert for my mother on 01/2010. Late 02/2010, mother fell in her home and broke her wrist and can no longer live alone. Mom's permanent residence is now my home and I provide 24 hour in-home care for her. It clearly states in Life Alert's contract that should the subscriber enter into a nursing home or receive 24 hour in-home care that the contract may be terminated.

Beware of Life Alert. While the Life Alert system works fine, you will have problems with their follow up customer service and any contract disputes. They are inflexible and their customer service is dreadful. I wish I had checked this site before I got their service for my mother.

All I wanted was information, yet they call me at all hours and days including weekends, 6 calls in total. I told them twice to stop calling me, but they still insist on calling. Every time they call, I get an anxiety attack because of their harassing nature.

My 78-year old mother fell and was on the floor. She phoned for Life Alert info and they asked her for information: name, dob, address, bank account#. She gave it to them. Yesterday (Jan.13, 2010), Wil *** came to her house and talked with her. She doesn't remember signing anything. I called Mr. R. this morning and left a message and he called me back. I asked him to cancel all activity on [her] account. She had changed her mind. After much pressure and my refusal to listen to him, he told me he couldn't cancel the account.

My sisters and I purchased life alert for our mother because she was home most of the day alone. She has several medical issues. Well, on 1/2/2010, my mother fell because of a stroke. My brother, who just happened to be there, pushed the life alert button on her necklace and it did not work. He went to the main box and pushed the life alert button and still it did not work. He then called 911 and later discovered that my mother had a major stroke. He does not know how long she had been on the floor before he noticed her.

My cousin purchased the Life Alert for her mother. My cousin lives in AZ, but her mother lives in Philadelphia, PA. So my husband and I look after her. Life Alert called me in work last week saying they needed someone to check the machine. Since I work and am not available during the day and my husband was over taking care of our grandson, I asked them if I could call from her house on Saturday and she said that was fine. She gave me the number and the option number to push. Well, I was put on hold for over an hour and a half. I was told to hit # 3, which was tech support. When I was transferred to them, they said, "Hold please." The first time, I was on hold for a 1/2 hour and they hung up. Then I called back and pressed the number for customer service and they in turn transferred me again to tech support who picked up and said, "Hold please." After doing this at least 5 times, I screamed into the phone: "Don't put me on hold." And of course, I went on hold.

I called the telephone number on Life Alert's website to receive their "informational" packet, making the mistake of calling from work during my break. The person I spoke with took my contact information, which did not include my work telephone number. Before the info packet ever arrived, "Mani" called me at work to try and sell me the system! I asked how he got my work number, as I never gave it out and got the response that it was the number I gave them. I know that's not true so I can only assume that they have a caller ID or something like that. Anyway, I asked "Mani" what the monthly cost is and he wouldn't give me an answer. When I would push, he would just keep saying that there were different levels of service. So I asked him what their basic service costs and he gave me some runaround answer that finally ended up as being "very affordable".

I already advised Mrs. **that I was not paying the entire amount requested due to the following reasons: 1. I am not paying financial charges when you didn't take the money out monthly in the first place. 2. The call on Nov. 21/07 was a total fiasco which could have caused me my life. Your operator instead of calling for the ambulance first, called my daughter, who is third on the list of who to call, and asked her if she should call the ambulance. "Of course" she told her. And my daughter then called my first responder (a neighbour) who you hadn't called and is suppose to be called right after the ambulance to let them in the building. The operator did not stay on the phone with me like she is suppose to, nor could we get her back using your equipment. The first responder and my daughter called the hospital and ambulance to see if they were on the way and found out NO ONE HAD CALLED THEM FOR ME! Meanwhile I was still lying on the floor, for 20 minutes, waiting for them. They (my daughter and neighbour) ordered and ambulance and paramedics immediately.

DO NOT BUY LIFE ALERT. My husband and I went to the store and came back to my mother-in-law flat on her back just outside her patio door. She fell right after we left. No ambulance, no police, no fire dept. After calling to cancel the contract at 800-338-9090 press 5 for Contracts Dept. I got the run around. First I was told the supervisor, Patty, was not there. I persisted to speak to someone. After four people, Alana, Alissa, Rami and Glen, Patty came on the phone. I explained I needed to return the equipment, it didn't work. Not only did she hang up on me but I got phrases like, "I'm not your friend," and "You are making a bigger deal out of this then what it is." It takes a lot for me to get mad but I got mad. Not only that my mother-in-law, but also my very close friend's life is no big deal sent me into a rage. They would not cancel the contract. They REFUSED to give me the address to return the unit, that doesn't work. I was berated continuously. Then hung up on again. Thanks to this site I am so glad it wasn't me, IT WAS THEM! I just hope upon hope this comment helps someone from making a big mistake.

I am writing this letter to express extreme unhappiness at the complete failure of your Life Alert. On March 15 of this year, our mother, who has subscribed to Life Alert service since 2002, lay on the floor in her home for more than 8 hours after suffering a stroke and breaking her arm. The suffering that she endured over that extended period of time, hoping and praying for help to come, is difficult for us to comprehend. Afterward, we found that the battery in her pendant was dead.

Would NOT take change of address info. Said I must call during the day. Problem is I work all night and I need my sleep during the day. Life Alert apparently doesn't help or care.

I called the 800 number they have listed on their website. The website says for a free brochure to call the 800 number. After they obtained my grandmother's mailing address from me they said that they cannot just send her the brochure without also having her phone number so their sales person can call her.

I contacted Life Alert service billing department on 9/19/03. I informed them that the unit which was connected at my father's home in Rocky Mount, NC had not been working since March 2003. My Dad had called the company at that time to let them know. He was told that there was nothing wrong with the unit. Since he is an elderly person, he did not tell me that it was not working until he ended up in the hospital. I had questioned him on why he did not utilize the LifeAlert system which prompted my call on 9/19.