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Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • Upfront fees range between $50 and $200
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 41 Reviews 7635 - 7835
    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Feb. 23, 2013

    The response from Life Alert was quick and very efficient. Help got to me quickly. I have recommend Life Alert to many people. It gives me peace of mind to have it as my security, since I live alone. Thank you all so much.

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    Reviewed Feb. 22, 2013

    I am a diabetic and I realized I was in trouble and pushed my Life Alert button. I received help right away and was extremely grateful. The Life Alert people also called my friends from my contact list. I was so grateful to see the familiar faces. Thanks for all the help.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 22, 2013

    I fell really hard on both knees and had no strength in my legs to get up. I called Life Alert and the paramedics were here in approximately 5 minutes and my family arrived a few minutes later. The response to my emergency was fantastic. Getting Life Alert was one of the best things I ever did. Thank you.

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    Customer ServiceStaff

    Reviewed Feb. 22, 2013

    The best thing I did was I joined Life Alert. They are always very courteous and helpful in every way. They also stay on the phone until help arrives which keeps me calm. I am very happy with Life Alert's service. Thank you.

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    Punctuality & Speed

    Reviewed Feb. 21, 2013

    Mother was having hard time breathing. Her caregiver called Life Alert and immediately the paramedics were there to take mom to the ER. She was admitted with fluid on her lungs, weak heart and kidneys. She was released to go home 2 days later. Thank you, Life Alert, for sending help.

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    Verified purchase

    Reviewed Feb. 21, 2013

    I was watching TV and received a phone call. The phone rang and I got up from the sofa and fell between the sofa and coffee table. It was a small space and no matter what I did, I couldn't get up off the floor. I looked down at my Life Alert necklace and pressed the button and my Life Alert answered and I received help right away.

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    Punctuality & Speed

    Reviewed Feb. 21, 2013

    The morning of January 13, 2013 I sat up on the side of my bed and felt very dizzy and disorientated. After a bit, I stood up but I was unsteady and fell backwards onto the bed. After lying there for a bit I got up, but I was still somewhat dizzy. I dressed myself and called Life Alert. They responded quickly and took me to the hospital. Later I was diagnosed with vertigo.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2013

    The Life Alert team you sent is top notch. They were here in just a few minutes after I pushed my little call box. You always check to see if I hurt myself and always know what to do. They made sure I was comfortable and if I needed any other help. Much kudos to all, thank you.

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    Monitoring

    Reviewed Feb. 20, 2013

    Life Alert had the ambulance at my apartment in minutes. I was having trouble breathing, and it was wonderful to hear a voice talking to me, and you knowing they are there helping you. I am confined to a wheelchair and I live alone. It is wonderful to know someone is helping you in an emergency.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 19, 2013

    I called for help and as usual the Life Alert staff was wonderful. They followed through and I got help very fast and my contacts were called right away in regards to my situation. I am so confident in Life Alert knowing that I have the help I need since I live alone.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed Feb. 19, 2013

    I was staying with my 95 year old friend who started labor breathing. Instead of calling 911 and waiting to answer the many questions they ask, I hit the Life Alert help button. I got an immediate service and was told an ambulance was on the way. What a great service Life Alert is.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 19, 2013

    My wheelchair flipped over landing me on the floor and the wheelchair on top of me. I didn't have a phone nearby, so I activated my Life Alert button, and they arrived shortly. My experience was very good. Thank you to all who helped in my situation.

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    Verified purchase

    Reviewed Feb. 18, 2013

    When I fell on my deck, I couldn't get up (I broke my hip). I pushed my Life Alert button and it worked wonderfully. If I didn't have my Life Alert, I don't know how long I would have lain there. I am so thankful that I had one. Thank you all so very much.

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    Verified purchase
    Staff

    Reviewed Feb. 18, 2013

    Life Alert staff helped me during an emergency the other day. They were just wonderful people; kind, gentle, cheerful, and efficient. They made me feel very comfortable knowing help was with me. I thank you very much. I am 85 years old and a disabled person living alone.

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    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 18, 2013

    Life Alert responded immediately following my directions to come to my overhead garage door. They worked quickly and immediately, and took me to the emergency room. One of my calls happened on a Friday evening and the other one was on the following Monday evening.

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    Verified purchase
    MonitoringStaff

    Reviewed Feb. 16, 2013

    The gas line in the laundry room ruptured causing a gas line fire. I used the Life Alert button and the dispatcher was very understanding and reassuring. He was so kind in putting up with a hysterical female. He was deeply concerned not only with my safety but also the safety of my pets. The fire department came within minutes and helped me with the situation. Thank you.

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    Verified purchase
    Monitoring

    Reviewed Feb. 16, 2013

    I fell down 13 steps, so I pushed the Life Alert button and they answered at once. They were there with the ambulance and took great care of me. I am very happy with your service and all the help you have provided for me. Thank you again.

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    Verified purchase
    MonitoringStaff

    Reviewed Feb. 16, 2013

    My husband lost his balance and fell backwards onto his back. I couldn't get him up, so we used our Life Alert. They asked me questions about how he was feeling. They contacted the fire department and paramedics, and they were out to the apartment within 3 minutes. Thank you so much.

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    Verified purchase
    Staff

    Reviewed Feb. 15, 2013

    I had a bladder infection that kept me from moving, and the pain was strong. Life Alert helped to keep me calm as I really could not move as I hurt so badly. I truly thank your staff for your calmness and keeping me focused till help arrived. Thank you again.

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    Verified purchase
    Staff

    Reviewed Feb. 15, 2013

    We could not be more pleased with Life Alert. The whole time we have had contact with them has been perfect and we have recommend them to 5 people already. Continue the great work and service. Thank you to all who have helped us.

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    Verified purchase
    Customer Service

    Reviewed Feb. 15, 2013

    On February 7th, I fell in my bathroom and I was at home alone and it was night time. I immediately pushed my Life Alert call button and received an immediate response. The ambulance crew got to my home immediately and helped me to my feet. Thank you, Life Alert.

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    Customer Service

    Reviewed Feb. 14, 2013

    For one year I battled a leg ulcer (close to my right ankle). For no reason at all I had a massive bleeding from the ulcer and ended up in the emergency room twice four weeks apart. Life Alert was very fast in their response and is always very helpful and courteous. Thank you, Life Alert, and God bless you all.

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    Verified purchase
    Staff

    Reviewed Feb. 14, 2013

    I needed help to get to the hospital ER. The responder talked to me and kept me comfortable and unafraid. When the EMTs arrived, they and the Life Alert personnel made sure they all had the full and correct information before I left my house. Thank you.

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    Verified purchase
    Staff

    Reviewed Feb. 14, 2013

    Life Alert was very responsive and quick, and the staff was very courteous. My son happened to be visiting me and he was very impressed. I am very thankful I have Life Alert. All elderly and those living alone should have Life Alert. Thank you for such a wonderful service.

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    Customer Service

    Reviewed Feb. 13, 2013

    I fell one time and Life Alert stayed on the phone with me until help arrived. Second time my chair broke and Life Alert notified help as quickly as possible and stayed on the line with me until help arrived. I am very satisfied with Life Alert and all the help they have given me.

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    Monitoring

    Reviewed Feb. 13, 2013

    We needed the ambulance to get my father to the hospital right away. I hit his Life Alert button and they notified the ambulance and stayed with us to let us know that the ambulance was en-route. It was very comforting to know help was on the way in a stressful situation.

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    Verified purchase
    Customer Service

    Reviewed Feb. 13, 2013

    The power went out causing the oxygen to stop working. Life Alert's quick response had the firemen/paramedics at my house promptly. They were able to ease my anxiety over the situation and hooked up the portable oxygen machine. Thank you.

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    Verified purchase
    Staff

    Reviewed Feb. 12, 2013

    Life Alert responded immediately and stayed on the line. They even stayed after the EMTs arrived and until they knew I was all right and until they knew we no longer needed their help. Life Alert kept me from being afraid. I thank them all very much.

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    Verified purchase
    Staff

    Reviewed Feb. 12, 2013

    I fell and could not get up. I pressed the Life Alert button and immediately the Life Alert telephone pad said 'Emergency.' They asked if I was ok and I said, 'No,' and that I need an ambulance or medical help to get me up. Help came right away and helped me back on my feet. I did not need to go to the hospital, just needed help up. Thank you.

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    Monitoring

    Reviewed Feb. 12, 2013

    Life Alert was there when I wasn't. I love the fact that someone remains on the line with mom until the ambulance arrives. Thank you, I feel better allowing mom to live by herself, because I know when she needs help, you will be there. Thank you.

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    Verified purchase
    Monitoring

    Reviewed Feb. 11, 2013

    I awoke with severe pain and I realized that I might be having a heart attack. Life Alert responded immediately and sent an ambulance and kept in touch until the medics arrived. They also notified my family of the situation, as well as doing a follow up telephone call. That was very much appreciated.

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    Verified purchase
    Staff

    Reviewed Feb. 11, 2013

    I fell later in the evening in my bedroom. I was unable to get up off the floor. Life Alert sent the firemen and everyone one was so nice. Nothing was broken and everything was ok, so they helped me up and put me back into bed.

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    Verified purchase
    Staff

    Reviewed Feb. 11, 2013

    I pushed the Life Alert pendant for help. Life Alert answered in seconds and even stayed on the line when paramedics arrived till they left with me and we arrived at the hospital. Everyone was very caring and very nice. I am glad I have Life Alert as I am susceptible to falls. Thank you again.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 9, 2013

    Life Alert is the best thing a person who lives alone can have. They responded very quickly to my call and everyone there was very kind, courteous and very helpful. Life Alert is great and it gives me peace of mind knowing help will be there right away.

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    Verified purchase

    Reviewed Feb. 9, 2013

    I would not be alive if it wasn't for my Life Alert. It is my safety net; I would be afraid without it. I've used it to get me help, and the police or ambulance would be notified to take me to the hospital. I would not be without Life Alert. God Bless you and Life Alert.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 9, 2013

    I was amazed at the service given to me by Life Alert during my emergency. The operator kept me informed of calls to my contacts etc. She said the medics were at my door and they walked in at that same time. Thank you all so much.

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    Verified purchase

    Reviewed Feb. 8, 2013

    I had a bout with the flu. I passed out, but with the assistance of my son, we called Life Alert. Life Alert was on the line and had emergency people in place before I was able to get up. Everything was taken care of right away.

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    Punctuality & Speed

    Reviewed Feb. 8, 2013

    My dad slid off his bed. He called Life Alert and they contacted the ambulance/paramedics to come in and help lift my dad off the floor and back into bed. He was fine, no broken bones or need of going to the hospital. The situation was taken care of quickly and efficiently.

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    Verified purchase
    Staff

    Reviewed Feb. 8, 2013

    I had developed an infection and my legs had become so weak that I could not get up from a chair. I used the Life Alert button and the staff got me to the hospital right away. It was wonderful to have Life Alert. I did not know I had the infection until I got to the hospital. Thank you so much for your help.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Feb. 7, 2013

    I had a problem with my breathing after getting a viral cold. My daughter used Life Alert to call 911 and they were very courteous. The EMTs got here quickly and I was taken to the local medical center. I was admitted for a week and now home recuperating. Thank you.

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    Monitoring

    Reviewed Feb. 7, 2013

    My husband started having a nose bleed that lasted for hours. I arrived at home and noticed the bleeding. He was feeling light headed so I called Life Alert for help. Within minutes the ambulance came and he was taken to the hospital. My husband was hospitalized for 2 days.

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    Verified purchase
    Customer Service

    Reviewed Feb. 7, 2013

    I fell and pushed my Life Alert button. I could not reach my phone but EMTs were called and Life Alert stayed on the line until help arrived. Once help arrived, I was transported to the hospital. Life Alert called my family to let them know my situation and which hospital I would be at.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 6, 2013

    I fall frequently and I have called on Life Alert often. They came very fast and are very courteous and helpful. Life Alert always notifies my two daughters when I call for help so they are able to meet me either at home or the hospital. Thank you.

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    Verified purchase
    Staff

    Reviewed Feb. 6, 2013

    My mom had to use Life Alert twice and there was someone that got there right away. I'm so glad I got this for my mom; it gives me peace of mind now knowing she has help right away. Thank you; mom likes her Life Alert.

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    Customer ServicePunctuality & Speed

    Reviewed Feb. 6, 2013

    On Thursday night I got out of my chair to answer the phone. My feet slipped on the hardwood floor, and I fell and broke my right arm. I tried to get up for a while but I had bad pain. I called Life Alert and was pleased with the response and they came quickly and were very compassionate and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 5, 2013

    I was sitting down in my couch and I couldn't get up. I had no one around me, so I called Life Alert. They were here about 5 minutes from my call and they helped me up and took me to my bedroom. Thank you again to all the staff at Life Alert. You are all wonderful.

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    Monitoring

    Reviewed Feb. 5, 2013

    I had an onset of a possible stroke on New Year's Eve. Life Alert contacted the ambulance and they arrived immediately followed by first responders, and I was promptly taken to the emergency room. Life Alert followed all procedures as described to us. What a life saver. Thanks.

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    Punctuality & Speed

    Reviewed Feb. 5, 2013

    I live an hour away and Life Alert was 'Johnny on the spot', when my dad fell. I was able to be informed immediately and was in contact with my dad in about 10 minutes. Thank you all for helping my dad so quickly.

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    Verified purchase

    Reviewed Feb. 4, 2013

    My husband fell in the bathroom. Being 82 I certainly could not pick him up. I rang or rather pushed my Life Alert button. Life Alert was immediately there and I told them my problem and help was on the way immediately. They picked him up and got him back to bed. Thank you, Life Alert.

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    Verified purchase
    Monitoring

    Reviewed Feb. 4, 2013

    I am 96 years of age. I live alone and had a stroke, so I touched the Life Alert button and an ambulance was here in just a few minutes and they saved my life. Another time I had fallen and again Life Alert was there to help me. I think all people should have Life Alert.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Feb. 4, 2013

    Life Alert responded immediately. The gentleman stayed on the line with my son encouraging him the entire time until the ambulance left the house with me for the hospital. My son was very appreciative for this support.

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    MonitoringStaff

    Reviewed Feb. 2, 2013

    I had an unstoppable nose bleed (blood everywhere). Thank God for Life Alert, they are a blessing from God. Life Alert workers were so kind and helpful (I love them). They took me to the hospital in the ambulance where I was helped and treated. All is well. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2013

    I fell in my kitchen. I pushed my Life Alert button on my necklace. In about 15 minutes help was here. They called me by my first name which I thought was very nice. I am so glad that I have Life Alert - everyone there was so professional.

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    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2013

    Help came, took the vitals, and reassured my husband that he'd be ok. They encouraged him to stay calm, and made note of his medication, personal information and other important details leading up to the event. I'd like to thank Life Alert for being on time, caring and so knowledgeable.

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    Punctuality & SpeedStaff

    Reviewed Feb. 1, 2013

    The Life Alert staff was very efficient and very kind through the whole process. They stayed with me and talked to me the whole time we were waiting for the ambulance. I am the daughter-in-law of the patient, and I would definitely and already have recommended Life Alert.

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    Verified purchase
    Staff

    Reviewed Feb. 1, 2013

    I was having an asthma attack; the lady from Life Alert was calm and told me to unlock the door and to take a deep breath. She was on the line when help arrived and offered any assistance needed. This was my second time to ask for help and both were very positive. I'm so glad I have Life Alert.

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    Staff

    Reviewed Feb. 1, 2013

    My mother got sick around 9:30 p.m. I was out of town and the Life Alert operator was able to make contact with me. She let me know that my sister was there and that EMS was on the way. The operator was able to update me until I got back. Thank you.

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    Verified purchase

    Reviewed Jan. 23, 2013

    My mom fell in the breakfast area and broke her hip. She was able to push her Life Alert button. Life Alert sent the emergency service and they helped me up and took me to the hospital. Thank God for their help.

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    Punctuality & Speed

    Reviewed Jan. 23, 2013

    I had a seizure and woke up confused. Life Alert was a life saver as no one else was home at the time which was around 8 a.m. on 12/14/12. Thank you for your valuable service and sending help to me quickly.

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    Customer ServiceMonitoringStaff

    Reviewed Jan. 23, 2013

    Mom fell and Life Alert called right away. I came right over and 911 were right behind me. Life Alert stayed on the phone with mom till help arrived. I would recommend this to everyone. They were very helpful and courteous.

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    Verified purchase
    Staff

    Reviewed Jan. 22, 2013

    I was very happy I had my Life Alert. I fell in the kitchen which wasn't the first time. I'm 83 and when I fell in the driveway, that was when I decided to get Life Alert. You're never alone when you have it. The person stayed with me until I got help. Thank you.

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    Customer ServiceMonitoring

    Reviewed Jan. 22, 2013

    I called Life Alert and within minutes the cops and ambulance were here. Life Alert stayed on the line until all was handled. I am so glad I have Life Alert; this was my first time to call them. Thank you all for the help.

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    Verified purchase

    Reviewed Jan. 22, 2013

    I fell down and needed help to get up. There are always 2 people that come to help. Life Alert is always very polite and friendly. They picked me up and put me back in my chair and I'm so relieved for their help. I do recommend Life Alert to anyone I think might need help.

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    Verified purchase

    Reviewed Jan. 21, 2013

    My mother had fallen and could not get up. Life Alert called the local EMTs and when I arrived, they were there along with a police officer. They already had her sitting in a chair and she was fine. We had her transported to the ER just to be sure nothing had happened to her.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Jan. 21, 2013

    My mom's pacemaker battery died. I summoned Life Alert using her pendant. The paramedics and fire truck responded in 5 minutes, followed by the ambulance 2 minutes later. Thanks for the great service and peace of mind.

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    Verified purchase
    Staff

    Reviewed Jan. 19, 2013

    Life Alert was prompt to come. It was bad weather and they covered me well with a blanket so that I didn't feel cold. They sure were very considerate of me and made me comfortable the whole drive to the hospital. I'm very satisfied with Life Alert and the help I received.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2013

    I fell in my bedroom and did not have the strength to lift myself up. EMTs response was quick and was able to get me up without having to go to the hospital. The Life Alert agent was on the phone the entire time and was very helpful. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2013

    I was experiencing chest pain. The Life Alert staff member answered my call and arranged for EMTs to come to my house. They stayed in touch until I left in the ambulance. The staff member reached a family member and another contact person and let them know what my situation was.

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    Punctuality & SpeedStaff

    Reviewed Jan. 18, 2013

    We've had to use Life Alert a few times these past months. My mom is 81 years old and fragile. When we needed Life Alert you were there promptly and professionally. Thank you to all who has helped us in our time of need. I would recommend Life Alert to anyone.

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    Verified purchase

    Reviewed Jan. 18, 2013

    I had fallen against a table trying to get out of bed. The paramedics were here in a matter of minutes. They checked me over and I was ok - nothing was broken. I chose not to go to the hospital as I was ok. Thank you Life Alert. I am glad to have you.

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    Monitoring

    Reviewed Jan. 18, 2013

    I'm very satisfied with the help I received. I lost control of my walker. I fell into the wall and I was bleeding a lot from my head and nose. The ambulance took me to the hospital and treated me. I was given an x-ray and then after 3 hours I was sent home. I am now healed and doing much better. Thank you so much Life Alert for the help you sent.

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    MonitoringPunctuality & Speed

    Reviewed Jan. 18, 2013

    My father was rushed by ambulance to the hospital. I was very impressed with the way Life Alert handled the situation. Both Life Alert and the ambulance personnel were quick and efficient. They may have saved my father's life. Thank you.

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    Verified purchase

    Reviewed Jan. 17, 2013

    My husband slipped and fell and could not get back into bed. The paramedics came in about 15 minutes and got him up and checked him over and got him back into bed. We have recommend Life Alert to our neighbor and she now has it also.

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    Customer Service

    Reviewed Jan. 17, 2013

    I live alone, so in the middle of the night I woke up and couldn't move. I hurt all over. I pushed the button and I had an immediate response. I'm so glad I had my Life Alert. I ended up in the hospital and had surgery on my hip. I am very grateful for Life Alert.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Jan. 17, 2013

    My mother had fallen in the bedroom and hit her head. She could not get to a phone to call us so she used her Life Alert pendant to call for help. They spoke with her and called her family. EMS arrived quickly to help her. She felt safe and appreciative to have contact with Life Alert.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 16, 2013

    I ordered a Life Alert for my mother. I live 2 hours away and travel frequently. I am an Air Force Reserve Lt Col and Major Airline Pilot. I received a call (from the Ft. Lauderdale office) inquiring why I hadn't installed the system. When I tried to explain that I had been out of town and just got ill myself, and that I did not want to go to my 79-year-old mom with my having the flu, the person (Ken **) was very condescending and abusive to me. He stated that I was not helping my mother as I should and the system needs to be installed right away. I told him I would try to do it in the next couple of days as my illness permits, but not guarantee it. He said, "Ok, you will do it tomorrow or the next day!" Again, I stressed for him to listen to me. He called me a "tough guy over the phone" and said I wasn't protecting my mom. I asked for his supervisor and he refused! He then hung up on me!

    I called back and had to ask multiple times for a corporate level supervisor. Finally, they connected me to ** in California. He apologized for Ken ** and said he would require Ken to call and apologize. I did not get a return call and in the interim, called Elan to cancel my Life Alert. I got an Alert-1 and Alert-1 was super and very understanding! Don't get caught up in the Life Alert marketing. There are much better customer service companies that provide the same service for the same price.

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    Life Alert
    Response from Life Alert

    Life Alert is in the business of saving lives and we know every minute counts. So, when people order our service it is because it is needed and the longer one waits to hook up our life-saving service the more at risk the elderly become.

    We are sorry that one of our representative’s concern over your mother’s safety came across pushy, it was not his intent. He called you back to apologize but your wife said you did not want to talk to him and that you were on the phone talking with his manager who apologized for any misunderstands and immediately cancelled our service with you.

    Again, please accept our apology for our representative’s zealousness.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2013

    I am the caregiver and the patient fell in the evening and pushed the button for Life Alert to get help. You responded very quickly and she received help within minutes. She is very pleased with your service.

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    Verified purchase
    Staff

    Reviewed Jan. 16, 2013

    My walker rolled away from me, and I fell and couldn't get up. I pushed my Life Alert button and got help from you immediately. You called my daughters and they came, so did the ambulance. They checked me out and I was fine. They helped me up and everything was ok. Thank you so much.

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    Punctuality & Speed

    Reviewed Jan. 16, 2013

    I could not pull myself off the floor. I pressed the Life Alert button on my wrist and rescue trucks arrived within 15 minutes. They notified my son and niece, and they came over quickly. Thank you for your service and help.

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    Staff

    Reviewed Jan. 15, 2013

    I pressed the Life Alert button and after a few minutes a voice came on and asked if I needed help. I told them I did, and they sent the fire department and the ambulance. When they arrived, I was taken to the hospital immediately.

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    Staff

    Reviewed Jan. 15, 2013

    I tripped in my den and fell down. Because of two new knees I couldn't get up. I pressed the Life Alert box button and got help. The operator was very pleasant and courteous. The fire department arrived shortly after and helped me up and made sure I was not hurt.

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2013

    I called Life Alert and informed them that I was having chest pains. In a very short time they were there to help. I was taken to the hospital where I spent 2 days. My experience with Life Alert was very positive. Thanks.

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    Staff

    Reviewed Jan. 14, 2013

    I tripped over a rock in my yard, hit my head and could not get up. When Life Alert arrived, they helped me get up and looked me over to see if everything was alright. They were very courteous and they walked me back into the house to check me again. Once they knew I was fine they left. Thank you.

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    Reviewed Jan. 14, 2013

    I fell and peeled the skin off of my right knee. I am a heavy bleeder and was taken to the hospital ER, and had x-rays of knee and leg taken (no breaks) and the wound was washed out and disinfected with antibiotic cream and pressure bandage.

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    Monitoring

    Reviewed Jan. 12, 2013

    Heating pipe broke in the dining area releasing hot steam and water. The wood and walls were burnt and mom could not shut the valve off. Life Alert called the fire department and in 2 minutes they responded and arrived. The fire department shut off the valve and checked the boiler and burnt areas. Thank you.

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    Staff

    Reviewed Jan. 12, 2013

    My wife fell backwards and tried to prevent falling by using her right hand to catch herself. In doing so she broke her right humorous bone, so I pressed the emergency Life Alert pendant. Help arrived in approximately seven minutes and she was taken to the hospital.

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    Reviewed Jan. 12, 2013

    I stumbled and fell in my bedroom and couldn't get up. I called Life Alert and you called the fire department and my daughter. The fire department got me up and my daughter took me to the hospital and they checked me out. Thank you.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 11, 2013

    Joining the Life Alert program was one of my better moves. I feel so much comfort just knowing that I have someone watching over me. Thank you to all that has helped me and for responding to my call quickly.

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    Customer Service

    Reviewed Jan. 11, 2013

    I simply don't know what I'd do without you. I fainted, fell and cut my face and Life Alert came and rescued me. They took me to the ER where the hospital admitted me. Thank you so very much for the quick response and help.

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    Punctuality & Speed

    Reviewed Jan. 10, 2013

    I would recommend Life Alert to everybody. They sent help to me real fast and I was very happy I had them. They were here fast and got me to the hospital right away. I needed 4 units of blood and was very weak. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Jan. 10, 2013

    The people of Life Alert were a great help to me. They stayed on the line and talked to me while we waiting for help to arrive. They talked to me to help keep me calm and reassured me that help was on the way. Everyone was so very nice.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Jan. 10, 2013

    I fell and I knew I was hurt so I thank God I had my Life Alert on. The ambulance came to my home fast and took me to the hospital. Everyone was so kind and knew just what to do. I had a broken elbow and a big lump on the head.

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    Staff

    Reviewed Jan. 9, 2013

    I fell or slid off the bed. I could not get up without pain. The Life Alert operator got some of the firemen (2 of them) and they were here in a very short time and very nice. They picked me up and made sure I was ok and put me back in bed. I was not hurt at all. Thank you.

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    Staff

    Reviewed Jan. 9, 2013

    Life Alert stayed on line until emergency responders arrived and neighbor came over. They stayed on the line until emergency squad dismissed them. Our daughter was also called and arrived at the hospital. Thank you for sending help.

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    MonitoringStaff

    Reviewed Jan. 9, 2013

    I used Life Alert one time in early December 2012. I had injured my eye and could not drive to the emergency per doctor's order. I called Life Alert and asked them to ask the ambulance to not put their sirens on and they told them not to. The person from Life Alert kept calling and reassuring me help was on the way.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2013

    My mother fell and Life Alert was immediately notified and there within minutes. They called me to inform me of the incident. They also made my mother feel much safer knowing that help is there when she needs it.

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    Verified purchase

    Reviewed Jan. 8, 2013

    When I slipped out of my chair and tried to get up I couldn't so my friend said, 'Press your button for Life Alert.' I did and they came to me in less than 15 minutes which was a blessing. Thank you all so very much.

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    Customer ServiceStaff

    Reviewed Jan. 8, 2013

    My mother has had to use Life Alert 2 times and they responded right away and called me and they were there by the time I arrived. They were very helpful and professional; it made me feel more at ease to know that she has Life Alert.

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    Contract & TermsBilling

    Reviewed Jan. 7, 2013

    Dealing with Life Alert has been a complete nightmare. I've wasted thousands of dollars due to their greed. My aunt has some mental and physical problems and was required to have Life Alert equipment for about 3 months. After the 3rd month, she was moved into an assisted living facility and didn't require use of the equipment. I called Life Alert and was told that I had to keep the equipment for 2 years even though we had no further use for the equipment. Of course I was upset, but I felt I had no choice but to keep the equipment for 2 years.

    When 2 years was up, I requested that the contract be cancelled. To my disappointment, I was told that the contract was for 3 years instead of 2. In September or October of 2012, I called again and was told that the last payment would come out at the beginning of December 2012. To my surprise, I found that another payment came out the first week of January 2013, and that Life Alert would continue to take payments from my account until the equipment was returned. You see, even though I've been paying for services for the last 3 years, Life Alert has deemed it necessary to send correspondence to my aunt who’s not mentally capable of making any decisions either for herself or anyone else. My aunt told Life Alert that she preferred to keep the equipment, and they went along with her decision even though I told them I wanted the contract cancelled.

    Also, since I’m paying for these services, I feel that all correspondence concerning payments or contractual decisions should have been sent to me. I’m not rich, but I feel like I was doing the right thing by supporting my aunt financially. Now, I’m out of thousands of dollars. I forgot to mention at the end of the 2nd year, they told me I could end the contract by purchasing the equipment for hundreds of dollars. Also, instead of letting me return the equipment after my aunt was moved into the assisted living facility, Life Alert just stopped payments for the months of February and March 2010. After paying over $2,000.00, the equipment should be mine. I’ll never do business again with Life Alert and will discourage others to refrain also.

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    Life Alert
    Response from Life Alert

    Life Alert is concerned over the perceived events listed in this complaint since our contract and standard operating procedures different vastly to what the complainant is claiming.

    Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to seniors not getting help in a timely manner.

    Our protocol is to ensure the safety of the senior and to be certain that the customer will be protected after cancelling our lifesaving service. In order to do this, Life Alert has a cancellation clause which states if the customer needs to go into a health care facility that all the family need do is ship our equipment back to us and have that facility fax us a confirmation, and the customer will be released from the agreement with no penalties.

    This clause is clearly stated in the agreement and is explained during the initial phone consultation with a representative. In addition, when family members call to tell us that their relative has been moved into a health care facility or have 24 hour care at home, we also reiterate our cancellation clause to them, and do our best to accommodate their needs and to get the faxed confirmation to us a.s.a.p. so we can release them from the agreement.

    This complainant is stating that her aunt moved into an assisted living facility and no longer needed our services. This would definitely qualify to be released from the agreement. No charges would have been incurred if we had received the equipment and a faxed notification from the assisted living facility. All of this is stated in the original phone consultation with a representative, as well as in the signed agreement by the customer. Additionally, a copy of the agreement is sent with the equipment and the family member is told this when calling to inform us of the customer’s move into a health care facility.

    Moreover, the complainant claims she was offered to buy the equipment for hundreds of dollars, which is not possible since our equipment is not for sale but on loan for free for the duration that the customer uses our services; we only charge for the service we provide. This is why we need to collect the equipment first (and we pay for postage) before the any agreement can be finalized. Therefore, we are requiring that this complainant contact us immediately at wecare@lifealert.com with her aunt’s name and phone number, or the account number, so that a thorough investigation can be performed.

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    Customer Service

    Reviewed Jan. 7, 2013

    I burned a pot on the stove, and the Life Alert alarm went off and you spoke to me on the machine and called the firehouse. Another time I had a fire in my oven from the turkey and again the response from Life Alert was fast. Thank you.

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    Monitoring

    Reviewed Jan. 7, 2013

    My father fell in his bedroom. Life Alert contacted our local EMS and they came to our house immediately. Life Alert then contacted me to let me know my father fell, and then Life Alert contacted me to let me know my father was fine. I am very pleased with your service.

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    Monitoring

    Reviewed Jan. 7, 2013

    I fell over backwards without any warning signs, and for over 30 minutes I tried to get up. I should have called Life Alert right away, but when I did the fire department was here in short order and helped me get up. What a wonderful service.

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    MonitoringStaff

    Reviewed Jan. 5, 2013

    My brother-in-law fell and was unresponsive. Life Alert was notified and the EMTs and ambulance arrived shortly. Life Alert also called everyone on the list. They continued to check on him until after we had seen the doctor. Thank you.

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    Reviewed Jan. 5, 2013

    I cannot get up if I fall so Life Alert has helped by getting me up. They always make sure I am not hurt or have any injuries. I would recommend it to anyone who lives alone especially to people my age.

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    Customer Service

    Reviewed Jan. 4, 2013

    I called because I was feeling so sick, and I thought I was having a stroke. My children were called and met me at the hospital. It was my heart; I had a heart attack on 8/18/12. I am so thankful I had my Life Alert to get me help when I needed it. Thank you.

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    Punctuality & Speed

    Reviewed Jan. 4, 2013

    My husband fell and couldn't get up. Life Alert is extremely prompt, courteous and calming. I'm impressed by the fact that they stay on the line until they know help has arrived and that everything is okay. I would highly recommend Life Alert to all my friends.

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    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Jan. 4, 2013

    An ambulance arrived promptly and the Life Alert operator stayed on the line until the ambulance came and called my children. The ambulance people were polite, friendly and very helpful. After we left for the hospital, Life Alert called and checked on me to make sure everything was ok. Thank you.

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    Staff

    Reviewed Jan. 3, 2013

    I had a terrible pain just on my right hip. I called Life Alert and an ambulance arrived to take me to the medical hospital. The two responders were very nice and the ride to the hospital was wonderful. Everyone was so nice and courteous.

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    Customer Service

    Reviewed Jan. 3, 2013

    While getting out of bed my wheelchair and I didn't connect soon enough as the phone was ringing and down I sat on the floor. I seemed glued to the floor. Thank the Lord I had my Life Alert button and got a prompt reply.

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    Monitoring

    Reviewed Dec. 31, 2012

    I was dizzy and I think I passed out for a minute. I fell and could not get up and was afraid I would fall again if I did get up. The ambulance was here right away as well as my family. I was taken to the hospital. My family is very grateful that I have Life Alert; so am I.

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    Punctuality & Speed

    Reviewed Dec. 31, 2012

    I have COPD and asthma and I'm almost 93 years old. Life Alert was prompt (thank you) and courteous. My breathing became almost impossible and I couldn't get any air to my lungs. This resulted from the walk to the car and the effort of getting in the car. Thank you again, Life Alert, for sending help promptly.

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    Verified purchase

    Reviewed Dec. 31, 2012

    I am 95 years old, and live alone. I fell recently in the kitchen and used the Life Alert to get help. The firemen were there within 10 minutes. If not for Life Alert I would probably still be lying on the floor. Every person living alone should have Life Alert. Thanks.

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    Customer ServiceSales & MarketingStaff

    Reviewed Dec. 29, 2012

    The sales associate hung up on me. I work in technology and know how these systems work. I was trying to get pricing and other information. The associate was insisting he needed to 'educate' me. Then he took a deep sigh, told me to have a nice day and hung up. Trust me, I'm telling everyone not to use this company. If the front line sales associates behave in this manner and are allowed to do it, then the remainder of the company must be just as bad.

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    Life Alert
    Response from Life Alert

    We are sorry you feel that a sales associate did not treat you correctly. Our sales associates are trained to explain all the different plans Life Alert has to offer depending on each individual situation. We also train them to be respectful with the callers, and not to do hard sales. From your testimony, it appears that the representative felt you were uninterested in buying our service, and thus wished you a nice day and terminated a call as to not waste your time, or being accused of doing a hard sale.

    Verified purchase

    Reviewed Dec. 29, 2012

    had fallen (no injuries) but I could not get up. Life Alert responded immediately and had help on its way to assist me within minutes. Job well done. Thanks. I am a very satisfied customer and would recommend Life Alert to anyone.

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    Staff

    Reviewed Dec. 29, 2012

    We had an incident with my dad. The people at Life Alert were very courteous and helpful in getting emergency personnel here in a timely manner and getting my dad to the hospital. Thank you for the wonderful help.

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    Reviewed Dec. 28, 2012

    My 97 year old mother fell and couldn't get up, so I used my Life Alert to get help for her. It's wonderful to have Life Alert to rely on. Since I walk with a cane, I can't do much lifting with one arm.

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    Staff

    Reviewed Dec. 28, 2012

    I fell and hit the back of my head and I couldn't get up. They were here in just a few minutes. Everyone was real nice, and I couldn't ask for any one any better than they were. I am glad to have the Life Alert service. Thank you all.

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    Customer ServiceMonitoring

    Reviewed Dec. 28, 2012

    I was with my dad when he passed out. Life Alert helped because I didn't have to run to the phone to call 911. All I had to do was push his button and help came right away. Having this service made it so much easier and kept me calm.

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    Staff

    Reviewed Dec. 27, 2012

    I fell in my bathroom. I broke my hip and couldn't get up. I had gone to the hospital and had surgery; my doctor put in a new hip for me. Life Alert was very helpful in getting me to the hospital right away. They were all very nice and kind. Thanks.

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    Monitoring

    Reviewed Dec. 27, 2012

    I had symptoms of a heart attack and back pain, chest pain, nausea and vomiting. Life Alert sent the ambulance in record time. So thankful to God, everything turned out ok. I will be having more tests done just to make sure. Thank you for sending help right away.

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    Customer Service

    Reviewed Dec. 26, 2012

    The wife sat down on the floor and could not get up. She had recently had both feet operated on with a cart on one foot and a wrap on the other. The fire department came and helped to stand her up and sit in the wheelchair. The whole episode took only 15 minutes. Great response after she pushed the button and made contact with Life Alert.

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    Staff

    Reviewed Dec. 26, 2012

    My emergency was a high blood pressure attack and I was so well attended by the emergency crew. Everyone was so nice and treated me so well. I am so pleased with them and Life Alert. I used Life Alert several times and it's always been so nice. Thanks so much. God bless.

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    Monitoring

    Reviewed Dec. 25, 2012

    I believe it was on the 11th of November, 11:30 at night, that I decided to use Life Alert. Three of my fingers on the left hand went numb, then my arm, eye ball and cheek. The Life Alert dispatcher contact had the ambulance come right away. The EMTs came in 3 to 5 minutes and I was in the hospital 7 to 8 hours getting checked out.

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    Customer ServiceMonitoring

    Reviewed Dec. 25, 2012

    Due to an episode of gout (my first), I could not put either foot to the floor. I pushed the Life Alert button and it seemed as though the ambulance was here by the time we hung up. I could not ask for any better service. Thank you.

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    Staff

    Reviewed Dec. 24, 2012

    Yes my heart device went off. The people that came were very nice to me and very helpful. They did what they could do for me and the lady on the Life Alert box stayed on the line with me until help got here. Thank you to all that helped.

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    Reviewed Dec. 24, 2012

    Life Alert was very helpful. I had to have a lot of help and I also had cut my lower lip. I thank God for the help I received. I am very thankful because of Life Alert and thankful I have Life Alert to get me help.

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    Verified purchase

    Reviewed Dec. 24, 2012

    I have weak knees so I called Life Alert, and they sent the fire department. My heart beat was so low I could have died. They took me to the hospital and I had a pacemaker put in. I am doing fine now. Thank you.

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    Customer Service

    Reviewed Dec. 22, 2012

    My mother has fallen several times. Life Alert responded immediately and called each family member listed and has also made a follow up call to make sure that everything turned out ok. Thank you all for the wonderful help and security.

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    Customer ServiceStaff

    Reviewed Dec. 22, 2012

    My blood sugar bottomed out and I couldn't function. I used my Life Alert wrist to call you and help was immediately called; even my sister was alerted. Help came and I was checked out and taken to the hospital right away. Everything turned out ok.

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    Customer Service

    Reviewed Dec. 21, 2012

    My aunt suddenly fell seriously ill and we thank our lucky stars that Life Alert was there for her. The response was much faster than if we had called 911 ourselves. Thank you, thank you, and thank you.

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    Customer Service

    Reviewed Dec. 21, 2012

    I've had to use the Life Alert service twice this year and I can say without a doubt the calls to Life Alert were answered right away and everything after that was handled quickly. So again I say thanks Life Alert.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Dec. 21, 2012

    I fell in the driveway getting out of the car and broke my leg. Life Alert arrived quickly and notified emergency contacts immediately as well as the ambulance. Everyone was very kind and nice. I was taken to the hospital right away.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2012

    My mother fell out of bed during the night. She was able to push the Life Alert button. They talked with her and sent out the medical help. They called my sister that lives close and called me also. They also called me back and told me the results of what took place.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 20, 2012

    I became very sick at 3 a.m., felt like fainting. Life Alert answered my call immediately and in less than 5 minutes a policeman was at my door. Then the ambulance attendants arrived 10 minutes later. I was advised to go to the emergency room. I told them that I would have my son drive me there and I was admitted.

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    Punctuality & Speed

    Reviewed Dec. 20, 2012

    I fell when I was transferring from the toilet to my wheelchair because I forgot to make sure the brakes were on. I fell to the floor and I don't have the strength in my legs to get back in the wheelchair. I used the Life Alert button and help arrived quickly.

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    Customer Service

    Reviewed Dec. 19, 2012

    I fell and broke my hip on my enclosed porch. I could not move. Life Alert responded and got me to the hospital. I apparently let my blood sugar fall to 32. They tested my blood sugar on the spot and were assured that is why I fell. Life Alert responded immediately to my call. Thank you.

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    Staff

    Reviewed Dec. 19, 2012

    Life Alert was courteous and treated me with concern and respect. The friendly people who picked me up in the ambulance made me feel secure and comfortable. It is an informative and positive experience. Thank you very much.

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    Reviewed Dec. 19, 2012

    I fell on the floor in my bathroom and could not get up, so I pressed my Life Alert button. Life Alert answered right away and stayed on the line until help arrived. They also notified my family of my situation. Thank you Life Alert operator.

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    Monitoring

    Reviewed Dec. 18, 2012

    Life Alert makes it easy to get help fast. I am alone most of the day through the week as my daughter has to work. So when I need help, I am glad the ambulance can be there in minutes. I am blessed to know I have help in a few minutes.

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    Customer ServiceMonitoring

    Reviewed Dec. 18, 2012

    Thanks for saving my life. Life Alert called me when I had a gas leak and did not know it. Carbon monoxide was coming from a heater. The police and fire department was there in 5 minutes. I'm glad I have Life Alert. Thanks so much.

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    Punctuality & Speed

    Reviewed Dec. 18, 2012

    Life Alert called the people on our call list as well as a follow up call to them to let me know the patient was being treated at the hospital. Everything turned out ok and the patient received help quickly, thanks to Life Alert. Thank you.

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    Staff

    Reviewed Dec. 17, 2012

    My friend had 4 falls in a matter of a couple of weeks. All times Life Alert was there and cared for her needs of calling help and a friend (me). It was a great relief for me and my friend that help came right away. Right now my friend is in the hospital, then she is going to a care center to recover. Thank you all for the wonderful help.

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    Customer ServiceStaff

    Reviewed Dec. 17, 2012

    I am deaf. I was out of breath and had asthma attack. My hubby called Life Alert and they answered us within 2 minutes, then help arrived within 3 minutes. I was taken to the hospital right away. Very good job.

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    Reviewed Dec. 17, 2012

    I'm 87 years old; I woke up from a sound sleep and couldn't get my breath so I called for help with my Life Alert. Help came in at few minutes, and I was taken to a hospital and had to have a pacemaker put in. Thank you, Life Alert, for getting me the help I needed.

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    Reviewed Dec. 15, 2012

    I fell while walking up the gravel path from the driveway to the front door. My wound was bleeding and I had a little difficulty getting up. I pushed the Life Alert button for help. The paramedics arrived quickly; they got me up and stopped the bleeding. Thank you.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 15, 2012

    Life Alert was very helpful and nice, and did everything they were supposed to. They called everybody they were supposed to on my emergency list right away. I went into a sugar shock, so help was here quickly and I was taken to the hospital.

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    Verified purchase

    Reviewed Dec. 15, 2012

    Mom fell in her bedroom and wasn't able to get up. She didn't immediately call Life Alert, but when she realized she couldn't get up on her own, she pushed the Life Alert. My brothers and Life Alert came over and helped mom back on her feet. No injuries.

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    Reviewed Dec. 14, 2012

    My wife fell down, no injuries but I could not lift her up. I pressed the Life Alert alarm button and your person came on the line and called the EMT people. They arrived and picked my wife up and checked her out. Everything went smoothly. Thank you.

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    Reviewed Dec. 14, 2012

    I fell into the bathtub during the hurricane when the power was out and it was pitch black. I pressed the Life Alert button and the correct (local) ambulance came. They helped me up to my feet and made sure nothing was broken. Thanks.

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    Staff

    Reviewed Dec. 14, 2012

    I lost my balance when getting onto the bed, and fell to the floor on my side. I pressed the Life Alert button and waited for the staff to come with the ambulance. Three people helped me to my bed and made sure that I was okay. Thank you.

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    Punctuality & SpeedStaff

    Reviewed Dec. 13, 2012

    I contacted Life Alert after a hard fall. They were quick in getting help to me and contacting family members. They got me to the hospital for x-rays and everything turned out ok. I found Life Alert gentle and caring. Thanks.

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    Staff

    Reviewed Dec. 13, 2012

    I had a carbon monoxide poison in the house. If it wasn't for the Life Alert alarm in the household, me and my husband would be deceased. The worker for Life Alert and the firehouse staff was excellent. There was a defect in our gas oven.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Dec. 12, 2012

    I fell and couldn't get up. Life Alert called for help and an ambulance was sent. The attendant helped me up, checked me out and everything was all right. I would recommend Life Alert to anyone. They were prompt in getting help and very courteous.

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    Staff

    Reviewed Dec. 12, 2012

    My 87 year old mother fell on her patio and broke her hip. Life Alert kept my mother talking until paramedics arrived. They promptly notified me, her daughter. If it weren't for Life Alert she would have lied there all day. The staff at Life Alert was great, so caring and reassuring. Thank you.

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    MonitoringPunctuality & Speed

    Reviewed Dec. 12, 2012

    My emergency happened around 4:00 a.m. I have COPD and I had a bad asthma attack. I wasn't able to breathe or catch my breath. I pushed the Life Alert button, and they responded quickly as well as contacting 911 for me. They also informed my daughter (not living with me) of the emergency. They were very helpful, and they responded quickly.

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    Customer ServiceContract & TermsFall DetectionStaffBilling

    Reviewed Dec. 11, 2012

    My mother is 82 years old. She has memory problems, and they are getting a wee bit worse as time is going by. She also is falling more as time passes. She has had Life Alert for 3 years and has used it upon more occasions than we like to admit but glad that she had it until recently. She was very much together when she got the contract and was good about testing the device monthly. In the last year her memory hasn't been so good, but her falling has been on the increase. She has been taken by emergency services 7 times in 9 months to the ER for falls. Life Alert has been used through most of them. Sometime in February 2012, she fell again. She did not tell me because we had a talk that if she continued to fall like she had, she would not be able to continue to live on her own.

    At the end of April 2012, on a Friday night, my husband and I checked on her and her cats; everything was fine. We left and went the less than 1/4 mile home. We went back down to her home Saturday afternoon to check on her and see if she wanted to come down to dinner. My worst nightmare came true. She was lying on her bathroom floor and had been there all night and throughout Saturday morning. Her Life Alert pendant button didn't work. She was a mess. We called 911, and without moving her, I cleaned her up as best I could before emergency got there. She was in terrible pain. They had to roll a towel and secure her neck before putting her on a backboard then the cot. She was transported to ER for CT scan and all other necessary testing.

    She had a break to her C1 vertebra. This vertebra controls everything. It is the one that they break when hanging someone to kill them. She is one lucky lady. She had to be transported down to Saginaw, MI for a Neurosurgeon to perform surgery. After she arrived in Saginaw, a MRI was performed. And not only did they see the one break, but they found 2 more; and once he got into the neck, he discovered that this injury was 2 months old because it was already beginning to heal. Bone was already growing over the breaks. The following day, I asked her when she thinks she fell and hit her head so hard to have broken her neck. She said she has fallen in February 2012, and when she pushed her Life Alert, nothing happened. I asked her why she didn't tell me. She said she forgot. So she walked around for 2 months with a broken neck.

    When I pressed her button once I got back home, nothing happened this time either. When I called Life Alert to cancel the service, the person I spoke with (I don't remember the person's name) asked when was the last time she has done the self-test. I stated that I wasn't sure. Then, this person put me on hold and came back and said that she hasn't pressed the button since the end of December 2011 and in the contract, if you read it, it states that she must press the button once a month. My reply was “She is 82 years old. She has a history of falls and you didn’t even think after a month of no button being pushed to call her.” Her response was “Our system isn’t sent up for that”. I told her that maybe you should update your system so that when a customer who has a history of falls and is older - and you are withdrawing their money every month - doesn't press their button for a check after a month, maybe, just maybe, you should call them. It is called good customer service.

    Now, not only am I dealing with a father in long-term care who thinks he is in WWII, my mother has a broken neck and probably will never be able to return to her home again. I will have to deal with the headache of Medicaid, the mountain of debit that is coming this way from the entire medical, and my own guilt that my mother laid on her bathroom floor for 20 hours in her own waste and in pain because her Life Alert didn't work and it was her fault that she's 82 years old and didn't remember to tell me that she didn't push the button and it didn't work. Whatever happened to common courtesy? Has the almighty dollar become that important that preying on the elderly is what people do today!

    As for an update, my Mom died on November 15, 2012, as a result from complications from her breaking her neck. She never recovered from the injury. Do I hold Life Alert directly responsible for my Mom's broken neck or death? No. Do I hold them responsible for the degree of her pain and suffering? Yes. If they had taken the caring and time to call her once or call me, the person listed for emergency, just once when she didn't push that damn button for one test, to ask me if something was wrong or even if she was dead, she would not have laid on her bathroom floor for over 20 hours in her own waste and in such terrible pain. If they would have cared about the person even just a fraction as much as they do about the monthly payment, she would have gotten help a heck of a lot faster than 20+ hours. That may have made a difference.

    There are so many could of, would of, maybes, and so forth. The one thing that is a given is that this company puts Greed before human care. The person that I spoke to when I called Life Alert, she was rude and uncompassionate. All she could say was "You need to read the contract”. Well, excuse me. I didn't sign the contract, and the person who did is lying in a bed hooked to all types of tubes and wires, and we don't know at that point if she will be able to move, walk, breathe, eat, talk or better yet live; and you are berating me about not reading a contract. Well, I hope no one ever has to go through this type of awful experience in your lifetime.

    I lost my father on July 27, 2012, and now I have lost my mother on November 15, 2012. I will never recommend Life Alert to anyone. There are other devices out there that will call the customer to check if they don't get a check-in. Life Alert doesn't even care to know if the person is alive or dead as long as they have access to the credit card or bank account for payment.

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    Life Alert
    Response from Life Alert

    We here at Life Alert are saddened to hear about your mother and are truly sorry for the loss of both your parents in such a short period of time. We understand how difficult of a time you must be going through right now and sympathize with your situation. Please know that our thoughts are with you.

    Life Alert would like you to know that we performed a thorough investigation into your mother’s situation, and have discovered that on December 22nd, 2011, your mother’s button was pushed in error but it was still working at that time. However, we did not receive an emergency call in February or April, as you already know.

    When customers sign up with our service we explain in detail that it’s important for them to test the pendant monthly and to either put a reminder on a calendar or ask a family member to remind them to test their pendant. However, we understand that sometimes people may forget to do this that is why we have a backup system in place that notifies us when a pendant’s battery starts to go low.

    According to what your mother told you, when she fell in February she pushed her button but nothing happened. We have searched our database and your mother’s system did not trigger an alert nor did it warn us of a low battery.

    Sometimes, an elderly person with memory problems may think s/he have done something, such as press an emergency button, but actually forget to do so; or they may intentionally not want to seek help for fear of being seen as no longer independent and having to be removed from their home and placed in a retirement home.

    It can be emotionally, physically, and financially challenging to adult children when an older parent has memory and balance problems, and we truly sympathize with the family challenges you and many other adult children face with aging parents, and understand that perceptions may be a bit disoriented at times of stress, worry and mourning but we hope you will come to understand that we do care about our customers and their families too. That is why we have contracts in place, not as a form of greed, but as a form of protection for our customers and their family. Though some companies may promote “no contracts” this may not be in your best interest. If you have a contract with a company they must uphold their commitment to you. A contract is your price protection so you’re guarantee a fixed cost and the company can not raise their monthly charge or implement hidden fees like other companies do without contracts.

    Moreover, those other cheaper companies outsource their dispatch centers, meaning, a third party answers the emergency call. This removes the medical alert company from having control and responsibility.

    A company that has their own dispatch center, like Life Alert, is a company that reinvests in the client’s safety because it continuously upgrades security technology and qualified personnel. Moreover, the dispatch personnel are more apt to be personally invested in the success of the company, by saving lives, based on their abilities. If the company has a dispatch center on site you know they are a strong and secure corporation that didn’t just pop up over-night and won’t be gone in the morning.

    We understand that all we are saying here means very little to you during this difficult time, but please know, we truly are sorry for your loss.

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    Fall DetectionStaff

    Reviewed Dec. 11, 2012

    I fell and was in the house alone. The Life Alert staff stayed on the line until help arrived. I would recommend Life Alert to anyone. I am alone for most of the day, but I feel safe because of my pendant. It makes me feel that someone is with me.

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    Customer ServiceStaff

    Reviewed Dec. 11, 2012

    I always hear from you folks in seconds and I thought that was great. Later you called me and made sure I was ok. Also, you got a hold of my daughter just to let her know her mother was ok. You are such a blessing in my life. I feel so safe and secure. Thank you Life Alert for that comfort.

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    Monitoring

    Reviewed Dec. 11, 2012

    It was the second night with similar symptoms and the second night they were more intense. I suspected a heart attack. I live alone and it was 4:00 a.m. I decided it was time to get help. The Life Alert operator had an ambulance here in 15 minutes and was assuring me the whole time that help was on the way. It indeed was a heart attack and I was sent to the hospital.

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    Verified purchase

    Reviewed Dec. 10, 2012

    My mother fell into the closet trying to get hangers. Life Alert helped her to get up because she couldn't get up on her own. Thank you Life Alert for all your help. You are a life saver to us and others.

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    Staff

    Reviewed Dec. 10, 2012

    Life Alert stayed in contact with me until help arrived, which is really great. They were very nice and courteous. I'm glad that I have this wonderful service. I want to thank all of you at Life Alert for being there for me.

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    Customer Service

    Reviewed Dec. 10, 2012

    My mother fell so she pushed her Life Alert button. The firemen and paramedics were called and she was transported to the hospital. I received several phone calls keeping me informed of my mother's situation. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 8, 2012

    I fell in my kitchen and couldn't get up. I pushed my pendant and a Life Alert person came on. She called for help and stayed on the line until help arrived. She also called my son and also called back later to make sure I was alright. I can continue living alone with the help from Life Alert.

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    Punctuality & Speed

    Reviewed Dec. 8, 2012

    On approximately October 21st, I got twisted in a rocking chair and Life Alert came to my aide. Another time in the evening I fell on my walker and again called Life Alert and they came right away and helped me up. They were so prompt and helpful. Thank you.

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    Verified purchase

    Reviewed Dec. 8, 2012

    I am 74 years old, live alone and fell and broke my hip. It was Sunday September 30th, about 6:30 p.m. I knew no one would be there until 11 a.m. Monday, but I had my Life Alert. I just had to push the button to get help. I am so glad I got Life Alert before I fell. I felt like a pretty sharp cookie.

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    Staff

    Reviewed Dec. 7, 2012

    I tripped over my walker in my kitchen and couldn't get up. I reached for my Life Alert because I was alone and couldn't get up. They came within 10 minutes and they were very courteous and helpful. I was checked over for any injuries but everything was ok. Thank you, Life Alert.

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    Punctuality & Speed

    Reviewed Dec. 7, 2012

    When I became ill, my grandson pushed my Life Alert button and it was if they were standing at my door before he even pushed it. They were on time and very courteous and helpful. Thank you very, very much.

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    Verified purchase

    Reviewed Dec. 7, 2012

    I had extreme weakness, dizziness, and could not stand. I called Life Alert, and the ambulance came, and took me to the hospital with 200 plus blood pressure. I was in the hospital for 5 days plus 2 weeks in rehab, and home therapy. I got my vertigo under control and blood regulated due to the immediate Life Alert action. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2012

    I believe that this apparatus is extremely important for any elderly individual who is alone or spends anytime without supervision. The Life Alert staff response was very helpful and put me at ease. They also had further services that they could assist me with. Thank you.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2012

    I fell and I pushed the Life Alert button and I got a response from the operator right away. She asked if I was hurt or bleeding and I said no. She said help will be right with me and stayed on the line until she knew I was taken care of. Everyone was so kind and caring and helpful. Thanks.

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    Staff

    Reviewed Dec. 6, 2012

    I fell in my living room and couldn't get up, so I called Life Alert. They were very helpful, and while I waited for the paramedics, they stayed on the line reassuring me help was on the way. I am very pleased with Life Alert. Thank you.

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    Punctuality & Speed

    Reviewed Dec. 5, 2012

    I purposely laid out flat on the floor to ease back pain but couldn't get up. My back cramped and pain worsened. My Life Alert button was hanging from the bed post. I scooted to the bed and reached the Life Alert button and they responded quickly. They came right away and got me up off the floor and took me to the hospital in record time. I so appreciate Life Alert.

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    Staff

    Reviewed Dec. 5, 2012

    I have a problem falling for no known reason and there is no way I can get up unless 2 people pick me up. I have dystonia, fibromyalgia and it is painful to be touched. So when I call Life Alert, they are always so gentle and caring.

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    Customer ServiceStaff

    Reviewed Dec. 5, 2012

    I'm very pleased with the quick response and the very courteous Life Alert staff. I'm the daughter and live in another state. It gives me such comfort to know that my mom has Life Alert and gets help when she needs it. Thank you.

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    Verified purchase

    Reviewed Dec. 4, 2012

    I fell and the person that was with me called Life Alert with my pendant (I had hit my head). The paramedics came and checked me out to make sure I was ok. I did not have to go to the hospital. Everything turned out to be alright. Thanks.

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    Staff

    Reviewed Dec. 4, 2012

    I fell in my bedroom and couldn't get up. I called Life Alert and they sent paramedics and they got me up right away. They were very nice and courteous. I was checked over and had no injuries. I thank all who were very nice and courteous.

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    Customer Service

    Reviewed Dec. 4, 2012

    I'm diabetic and had been vomiting for 3 hours straight. I knew I had to get to the ER before I got too dehydrated and also was too sick to even check my blood sugar. I called Life Alert for help and they came right away. It turned out not to be the flu and I was taken by ambulance to the hospital. I was very sick in the hospital for 1 week. I was impressed that the person from Life Alert didn't get off the phone until the EMTs came.

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    MonitoringPunctuality & Speed

    Reviewed Dec. 3, 2012

    I took a new drug for pain in my back and legs. It was a prescription but I had a very bad reaction, and passed out. When I came too, I pressed the Life Alert button, and the ambulance came very fast. Also, my family and others on my list were here quickly. It really works.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 3, 2012

    My aunt slipped and fell going onto the back porch of her house. She immediately pressed her Life Alert button and they responded quickly. They checked her out and they called me to let me know she was okay. Thank you all so very much.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 3, 2012

    I received an immediate response from Life Alert and within 10 minutes I was in the ER. I was treated professionally by all who attend me, which helped me to heal more quickly. I recommend Life Alert to all seniors or those who choose to live alone. Thank you.

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    Staff

    Reviewed Nov. 30, 2012

    Life Alert is like having someone with me at all times. They got me the medical help needed and contacted all the relatives and friends listed. They also kept them informed with what was happening at all times. I thank you very much.

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    Staff

    Reviewed Nov. 30, 2012

    Our next door neighbor became ill, vomiting and not feeling well. She pushed her Life Alert button, and paramedics, firemen and an ambulance came. She was taken to the emergency and admitted to the hospital with intestinal blockage. This occurred on Monday, Nov. 5th, at 10:30 p.m. She received wonderful help.

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    Monitoring

    Reviewed Nov. 30, 2012

    I myself was having a lot of pain. I live alone in an apartment and I am 88 years old. I rang the button for Life Alert and they had the fire department here in minutes. They thought I either had a heart attack or some other problem. I'm truly happy for their help.

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    Verified purchase

    Reviewed Nov. 30, 2012

    I woke up from sleep with a dizzy spell and felt like I was having a hard time getting my breath. It was my heart and I had to have a peacemaker put in my chest. I'm feeling better but not well yet. Thank you Life Alert for getting me help when I needed it.

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    Customer ServiceStaff

    Reviewed Nov. 29, 2012

    Mom had slid into the floor and couldn't get up. She contacted Life Alert and they called EMTs and family members. The EMTs lifted mom up and she was ok. We were all relieved that mom was ok and that she called for help when she needed.

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    Staff

    Reviewed Nov. 29, 2012

    My husband fell and hit his head on the side. It caused a gash and was bleeding. I pressed the Life Alert button and the paramedics arrived soon after. They checked him out and took him to the emergency room right away.

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    Punctuality & SpeedFall Detection

    Reviewed Nov. 29, 2012

    I thought I heard someone trying to enter my home late that night. I pressed my Life Alert pendant and emergency officials quickly came to my home. They did not find anyone, but I was happy to have that peace of mind.

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    Customer ServiceMonitoringStaff

    Reviewed Nov. 28, 2012

    I had a breathing problem and used Life Alert. The ambulance responded and the Life Alert operator stayed on the phone line to reassure me that help was on the way. They were very courteous at hospital. I was diagnosed with mild congestive heart failure. Life Alert is the best.

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    Customer Service

    Reviewed Nov. 28, 2012

    My friend is writing this because I fell and broke my arm. I have had two falls this year and contacted Life Alert twice and both times they were there and provided help until others came. Their response is immediate, concerned and helpful. I have recommended Life Alert and will continue to. Thank you.

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    Monitoring

    Reviewed Nov. 28, 2012

    When my dad fell and couldn't get up, Life Alert stayed on the line to make sure he was ok while the ambulance was on the way. Life Alert gives us both comfort knowing he can get help no matter what happens. Thank you.

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    Verified purchase

    Reviewed Nov. 27, 2012

    On 10/27/12, at 9:40 a.m. when I stood up to let my weekly housekeeper in by pressing the buzzer, my right leg collapsed for no reason. My pain was intense. I pressed my Life Alert button and was rushed to the ER at the hospital. Thank you, Life Alert.

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    Punctuality & SpeedStaff

    Reviewed Nov. 27, 2012

    Life Alert was a wonderful experience for me. They were at my house in a very short time. The staff was courteous, helpful and kind. The treatment was excellent. I am 89 1/2 years old and live alone. I would recommend Life Alert to anyone.

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    Staff

    Reviewed Nov. 27, 2012

    I fell and couldn't get up. My blood sugar was only 26; I could have had a coma or died. Life Alert and my son were here in a flash. They gave me cake frosting and sugar and I felt much better. Then they took me to the hospital. They were terrific. Thank you all for the wonderful help.

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    Verified purchase

    Reviewed Nov. 26, 2012

    I fell down on the floor. I had my Life Alert around my neck and it was easy to get in touch with the emergency help. Thank God for Life Alert, I feel so good to know I can use it in any emergency. Thank you.

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    Verified purchase

    Reviewed Nov. 26, 2012

    My mom was having chest pain and shortness of breath. Life Alert stayed with us until the medics arrived and that was comforting. It's even more comforting knowing when my mom is alone, she can push a button and get help right away. Thank you.

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    Verified purchase

    Reviewed Nov. 26, 2012

    I got up about 3:00 a.m. to go to the bathroom, and somehow slipped when I rose from the commode and fell to the floor. The paramedics arrived very shortly after I pushed the Life Alert button and helped me up. I was not injured.

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    Verified purchase

    Reviewed Nov. 24, 2012

    I passed out in the bathroom. When I gained consciousness, I was pinned between the toilet stool and wall, and could not get up. Life Alert contacted both my sons living out of state as well as the emergency service in my area. Within minutes they were at my house, thanks to Life Alert.

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    Verified purchase

    Reviewed Nov. 24, 2012

    I fell backwards in the kitchen floor. Because of my neuropathy in my feet and legs I couldn't get up. I pressed my Life Alert button and it wasn't long before the EMTs were at my door to help me back up. They checked over to make sure nothing was broken.

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    Punctuality & Speed

    Reviewed Nov. 24, 2012

    I fell in the bathroom, due to pain and was not able to get up. I contacted Life Alert and gave them my neighbor's name and phone number (they have a key to my house). Life Alert responded quickly and was most courteous and helpful.

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    MonitoringPunctuality & Speed

    Reviewed Nov. 23, 2012

    I've fallen backwards twice and with my current strength and knees, I can't get up. Life Alert has been fantastic and gotten a hold of the fire department quickly and they have been here within 15 minutes each time. Thanks a million for the help.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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