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Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 34 Reviews 6265 - 6465
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 10, 2014

    My husband was trying to get out of bed and fell. He pressed his Life Alert button and was able to request assistance. The emergency staff responded immediately to Life Alert’s call.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & Speed

    Reviewed Nov. 8, 2014

    My sister was visiting from CA, she became ill very quickly. I pushed the button on my Life Alert; an ambulance was disbursed within 7 minutes. Everything was handled very efficiently. Thank you so much for your quick response.

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    Verified purchase
    Customer Service

    Reviewed Nov. 8, 2014

    Husband - very short of breath - upon pushing the Life Alert button we shortly had an ambulance and a patrol man controlling traffic. We had a quick response to our call.

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    Verified purchase

    Reviewed Nov. 8, 2014

    I fell as I was turning off the lamp and could not get up. Pushed the Life Alert button and within ten minutes I had help and was taken to the hospital.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2014

    I was alone in the house, in the shower, when I experienced chest pain. I was able to get out of the shower and get my alarm button. I waited a bit hoping the pain would ease but it got worse and more symptoms occurred. So I pushed the [Life Alert] button and there was immediate response. They continued to talk to me though I couldn't hear them. I couldn't get to my hearing aids. They kept up the contact until EMTs arrived. I recovered well. Thank you.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 7, 2014

    The service has been nothing but excellent! My aunt had two falls and they responded quickly, calling me first, followed by all the other contacts. Would and have highly recommended this life saving service.

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    Verified purchase
    Staff

    Reviewed Nov. 7, 2014

    My husband fell about 1:30 a.m., he could not get himself up. He pressed the Life Alert button. Very soon help arrived - the heroes from the fire department were there, they checked him for cuts or bruises - he was okay - thank you.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Nov. 7, 2014

    Had to call Life Alert on two different times due to side effects of low sodium. Life Alert was very prompt and courteous. Also both times got calls to check on my health.

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    Verified purchase

    Reviewed Nov. 6, 2014

    My father fell in the basement and broke his hip. Life Alert was able to get help to him and notify me of the fall. I now intend to sign up also! We are so grateful to Life Alert!

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    Verified purchase

    Reviewed Nov. 6, 2014

    Life Alert has been there for my mother, whenever we needed them!! I can’t imagine not having Life Alert, thank you.

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    Verified purchase

    Reviewed Nov. 6, 2014

    I woke up in the morning and I was so dizzy I could barely walk and I felt sick. So I called Life Alert and the paramedics came and took me to the emergency. My blood pressure was really high.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & Speed

    Reviewed Nov. 5, 2014

    I was very pleased when I used my Life Alert button on my wrist. I called to say I needed to go to the hospital. They called the ambulance for me and it was here in no time! Thank you.

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    Verified purchase

    Reviewed Nov. 5, 2014

    Fell and twisted my leg under my scooter. I got help within minutes. Life Alert was and always has been a life saver to me. Thank you so much, I always feel safe.

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    Verified purchase
    Monitoring

    Reviewed Nov. 5, 2014

    My husband did not sit properly when he sat down for dinner - so he fell. I tried to help him get up but was unsuccessful, so I pressed his necklace and talked to a Life Alert personnel who immediately dispatched help.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 4, 2014

    Immediate response - immediate contact with family- called ambulance after they called for permission. EXCELLENT! Mom is home and fine now.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2014

    Was having a horrendous nosebleed that would not stop, so the neighbor helped me but I finally pushed the Life Alert button and helped arrived very fast. They took me to the hospital and after a few days my doctor was able to take care of the problem.

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    Verified purchase

    Reviewed Nov. 4, 2014

    My husband has seizures, and sometimes it’s very frightening. It’s very comforting to know that Life Alert is always there to help in a situation like that. Again thanks for being here for us.

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    Customer ServiceInstallation & SetupStaffBilling

    Reviewed Nov. 3, 2014

    I got Life Alert for my mother. She has now had 24/7 live-in care by a licensed aide through an approved home care services agency and has a doctor who visits her at home because she can no longer leave her house. I no longer need Life Alert. The company instructed me to have her doctor state, on the doctor's prescription pad, that my mom has around the clock home care and no longer needs Life Alert. The doctor faxed the prescription TWICE to the correct fax number and received confirmation that the fax was transmitted. Life Alert continues to insist that they have not gotten the fax and refuses to discontinue billing my mom.

    If I had known how impossible it is to cancel the Life Alert service, I would NEVER have gotten it installed. I am appalled at the rude and inconsiderate treatment my mom is receiving from Life Alert. I'm going to report them to the Better Business Bureau, AARP and every other organization that should be aware of their terrible business practices. Also, when I first called to find out how to cancel the service, I was told by the rep that our system hadn't been operational since April. I made the call in October! Wouldn't you think they'd have notified her that she wasn't protected? Positively outrageous!!!!!! Beware of getting involved with Life Alert. Bad business.

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    Life Alert
    Response from Life Alert

    Life Alert was notified by the complainant on October 24th – a little over a week ago – about her mother’s 24 hour nursing care. We instructed her to fax in the doctor’s note and we would call her back as soon as we received it. Unfortunately, we did not receive the fax so when the complainant called us back on October 31st, we told her we would also accept an email with the doctor’s note attached as a courtesy; that was four days ago and we still have not received the email either. However, to be accommodating, we had a few people search again through all the logs, faxes and emails we’ve received and still there are none belonging to the complainant.

    The issue about our service not being operational is a misunderstanding. All of Life Alert’s cutting edge equipment consistently communicates with our dispatch center. If our service stops working for any reason, such as a power failure at the residence, we automatically get an electronic notification which is logged in our customer’s files. This was the case in October, not April. Our equipment lost power; we called and spoke with the complainant about it and she said she would look into it. Our equipment was and has been working all of this time.

    Verified purchase
    Staff

    Reviewed Nov. 3, 2014

    Grandma slid off the bed and her legs couldn’t get her up, so she hit the Life Alert button. Paramedics came, helped her up, checked her out, made sure she could walk, and stayed until family showed up.

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    Verified purchase
    MonitoringStaff

    Reviewed Nov. 3, 2014

    I was having chest pain, shortness of breath and was very weak - The Life Alert staff stayed on line with me till ambulance arrived and kept checking with me to make sure my condition was not getting worse - they were able to give all my medical info to the ambulance people.

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    Verified purchase

    Reviewed Nov. 3, 2014

    The Life Alert is truly wonderful. I had to use it three times the first week I had it. It is truly the best investment I’ve made in years.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 1, 2014

    Fell and could not get up - Life Alert responded quickly and assisted in getting me up and helped get me to the restroom and safely to bed. Very thankful for this service.

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    Verified purchase
    Customer Service

    Reviewed Nov. 1, 2014

    I could not get out of bed in the morning. I had very low sugar count so I pushed the button, within ten minutes I had a response. The attention I received was great - Life Alert was there.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & Speed

    Reviewed Nov. 1, 2014

    I fell outside my apartment, and later that day started having pain. Suddenly, I was in severe pain and couldn’t walk. Life Alert got an ambulance here very quickly and stayed on the phone with my daughter until EMTs arrived.

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    Verified purchase
    Staff

    Reviewed Oct. 31, 2014

    I fell and could not get up. I was not hurt but very uncomfortable. The medics came, picked me up, and made sure I could walk before leaving. They were extremely helpful.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 31, 2014

    My mother fell and pushed her necklace. Life Alert called for help and then called me. Rescue was there by the time we arrived. I feel so much better knowing she has this assistance.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 31, 2014

    I did not have to keep explaining my mother’s illness. The process was quick and no stress. I Love It!! I will continue to recommend Life Alert to as many people as I can.

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    Verified purchase

    Reviewed Oct. 30, 2014

    Life Alert called four people for help and stayed on the line with me the whole time until they knew I had everything taken care of and that I was ok. I was very well pleased.

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    Verified purchase
    MonitoringPunctuality & SpeedStaff

    Reviewed Oct. 30, 2014

    My mom was bleeding and I was on my way to go to her house. She felt faint and decided to call - push her Life Alert button. The ambulance was there immediately and was there when I arrived. The staff was very courteous and helpful and prompt.

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    Verified purchase

    Reviewed Oct. 30, 2014

    My mom got up at night and she fell in her bathroom, she hit her button for help. The 911 was sent out to get her up. She is fine and due to Life Alert she was not on the floor for very long. Thank you, Life Alert.

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    Verified purchase

    Reviewed Oct. 29, 2014

    Fell down the steps and was unable to move (had a compression fracture in back) and was in severe pain. Without Life Alert, I could have lied there for many hours.

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    Verified purchase
    MonitoringStaff

    Reviewed Oct. 29, 2014

    Your service was very effective. The police was first to arrive at my mother’s house and they indicated your service knew all my mother’s medical information and was extremely helpful. Thank you!

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    Verified purchase

    Reviewed Oct. 29, 2014

    I’ve used Life Alert several times and every time the service is fast and very helpful. That is the reason I’m still here today.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 28, 2014

    They had emergency people here fast as possible. I did not break any bones so they picked me up and put me in a chair. I could not get myself off the floor. I’m completely sold on Life Alert.

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    Verified purchase

    Reviewed Oct. 28, 2014

    My dad had trouble breathing in the middle of the night. He pressed the Life Alert button and they dispatched EMTs to take him to the hospital. He’s doing fine and we worry less now that we know he’ll be safe.

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    Verified purchase
    Customer Service

    Reviewed Oct. 28, 2014

    I fell and was wedged in and could not get up. I never imagined that so many people would respond to my emergency. Life Alert notified everyone!

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    Verified purchase
    Staff

    Reviewed Oct. 27, 2014

    I am 89 years old. I fell in the kitchen and could not rise, I pressed my Life Alert button. EMTs came immediately and saved me. They were courteous and strong. They saved me, all neighbors came IMPRESSED!!!

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    Verified purchase

    Reviewed Oct. 27, 2014

    She fell during the night, she pushed her Life Alert button. The paramedics responded before I even got there. She had broken her hip, without Life Alert no telling how long she would have lied there.

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    Verified purchase

    Reviewed Oct. 27, 2014

    Dad is a repetitive faller and they have been very nice about contacting us and the EMS. We are very thankful for Life Alert. He would not be able to stay alone at night if it wasn’t for Life Alert.

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2014

    Mom missed her chair and slid down the front of it. She is doing well and I want to “Thank you” so much for your attentive care and concern.

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    Verified purchase

    Reviewed Oct. 25, 2014

    You were there when I needed you. I will never be without my Life Alert on at home ever!! I will tell all my friends to be sure to get one, if they don’t have one already. Thank you!!

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    Verified purchase
    Staff

    Reviewed Oct. 25, 2014

    My mother couldn’t breathe and pressed her Life Alert. We are so happy she was able to reach for help and get to the hospital since we weren’t there.

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    Verified purchase
    Customer Service

    Reviewed Oct. 24, 2014

    Since my husband has had a stroke in June of this year, he has fallen quite a few times. Many calls were made to get him up. Thank god for Life Alert’s service that eases my stress.

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    Verified purchase

    Reviewed Oct. 24, 2014

    Life Alert was calling my daughter and had her here in a few minutes when I fell recently. They had paramedics here real quick when I fell on the driveway. I could not be without Life Alert!

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    Verified purchase

    Reviewed Oct. 24, 2014

    Having chest pains, help arrived in just a very few minutes and calmed me down. I didn’t have to go to the hospital. Life Alert was very comforting.

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    Customer ServiceContract & TermsStaff

    Reviewed Oct. 23, 2014

    My mother had Life Alert come in and talk to us about her getting their service. They left a contract and started the service. She wound up unfortunately going into the hospital. I was away on my honeymoon and I'm her only sibling. I returned home and they had already left a dozen messages. I talked to them and explained that she was in hospital on my cell phone. As I hung up they called her cell phone the second after. This went on at least 5 times a day - my house phone, cell phone, her cell phone in the hospital. We received over 150 harassing calls from them over her sending them back their contract. AT 1 POINT I GOT INTO A HEATED ARGUMENT WITH THEM AFTER THEY CALLED MY HOUSE 5 TIMES IN A ROW IN LESS THAN 2 MINUTES. They are despicable.

    I'm now gonna see about citing a complaint against them for harassment. The one man who I had the argument with (this after as I said over a hundred and fifty calls) over 50 from him alone I'll never forget his voice. HE demanded me to tell him when in his words would she be home from hospital. DEMANDED ME TO TELL HIM WHEN, THE NERVE. BEWARE.

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    Life Alert
    Response from Life Alert

    When someone inquires and then purchases our services it is because they have a need for us, such as your mother. Life Alert takes the responsibility of saving lives very seriously, and in the past family members had forgotten to send our agreement back to us -- thusly leaving their elderly loved one unprotected.

    We are sorry you feel that our daily reminder to send back the agreement was inappropriate but we hope that you will understand that 1) at first we were not notified that your mother was in the hospital; 2) we set up our expensive equipment ahead of time – in good faith that either your mother or a family member will send us the signed agreement, in which no one did.

    Although your claim of over 150 calls sounds questionable, we would like to look into this. All of our calls are logged electronically in our customer’s files, so please contact us privately at wecare@lifealert.com with your mother’s name and phone number so that we can retrieve her account and investigate this matter.

    Thank you,

    Life Alert.

    Verified purchase
    MonitoringStaff

    Reviewed Oct. 23, 2014

    My father was having chest pains; hit the Life Alert button which the police department and ambulance responded immediately. They administered some medicine to help the pain. They transported him to the hospital. He was examined and released.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed Oct. 23, 2014

    I had pneumonia and Life Alert stayed on the phone the whole time and made me feel better, the whole time. They made sure the ambulance was here as soon as possible and they helped me to feel more at ease.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Oct. 23, 2014

    Mom has fallen a couple of times recently and the responders were there almost immediately. They were so gentle and caring and really put her at ease. It is such a comfort to me to know she will get a quick response.

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    Verified purchase

    Reviewed Oct. 22, 2014

    My dad was warming cabbage on the stove, he had on high heat, went to sleep and smoke alarm saved him and his house. 911 was called by smoke alarm, he would be gone without Life Alert!

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    Verified purchase
    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Oct. 22, 2014

    Patient was unresponsive to light stimuli and touch. We believe he had a TIA. Life Alert was very helpful, quick to respond and very quickly contacted EMS and kept checking in with us until paramedics arrived.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 22, 2014

    I fell out of bed and could not get up. All I could do was push the Life Alert button; my phone was in the den and out of reach. EMTs came pretty quick and picked me up. No bones broken or cuts (injured) from the fall. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2014

    My remote control for the bed had fallen off the bed. Therefore, I could not get out of bed. Only one team came to help and that was perfect. Life Alert was responsible for their quick response.

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    Verified purchase

    Reviewed Oct. 21, 2014

    Life Alert assisted mother when she locked herself out at night helping her dog. Life Alert responded timely and contacted family. They maintained in contact until completion.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 21, 2014

    Life Alert quickly responded. Police arrived quickly, were polite and helpful until medical staff arrived! All were supportive and friendly. All positive!

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    Verified purchase
    Monitoring

    Reviewed Oct. 20, 2014

    My husband had pain and was short of breath. I pushed the Life Alert button, someone came on and ambulance was here quick. The EMTs checked him and we went to the hospital right away, thanks to Life Alert.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & Speed

    Reviewed Oct. 20, 2014

    I had fallen due to high temperature and infection. Life Alert was there in a timely fashion along with local police, ambulance and neighbors on emergency call list. They took care of me in fine fashion and I was grateful for timely the response to my call.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2014

    My father had a syncope episode. He had to undergo pacemaker surgery. He has been in 2 different rehabilitation hospitals for 5 weeks, he just came home today 7/25/14. I was so pleased with the professionalism of the person who responded to the Life Alert call.

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    Verified purchase

    Reviewed Oct. 18, 2014

    I pushed the button on Life Alert. Within minutes someone was here to help me. They stayed on the line until help arrived. Thank you!

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    Verified purchase

    Reviewed Oct. 18, 2014

    I fell off of my wheelchair and could not get to any of the pull cords in the apartment. So I just pushed the button on my necklace and Life Alert sent help right away.

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    Verified purchase

    Reviewed Oct. 18, 2014

    I have fallen and had to call, and Life Alert contacted my family members. Life Alert stayed with me until help arrived. Was ready to give medical information if needed. I am very pleased with how things were handled.

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    Verified purchase
    Customer Service

    Reviewed Oct. 17, 2014

    Life Alert was there right away each time I called them, very nice to me and helpful. I can’t thank them enough. Keep up the good work. You have saved my life quite a few times. Thank you.

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    Verified purchase

    Reviewed Oct. 17, 2014

    In July I had a seizure and tremor episodes, Life Alert was there with me until paramedics got here - then they told paramedics what was going on. I thank god for Life Alert.

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    Verified purchase
    Staff

    Reviewed Oct. 17, 2014

    Life Alert is just what you need it to be - I’m very much glad I have it - so glad. Help came right away - seems like they were waiting at the door. Thank you for asking.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 16, 2014

    I took the wrong insulin and firemen were very prompt in arriving and Life Alert had all of my meds on file which was very helpful. I would recommend Life Alert to anyone living alone.

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    Verified purchase

    Reviewed Oct. 16, 2014

    I fell down in the shower and EMTs picked me up and sat me in the chair. Then they kindly escorted me back to my bed. If Life Alert hadn’t responded so quickly, I’d still be in the shower. Thank you, so much.

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    Verified purchase

    Reviewed Oct. 16, 2014

    I fell face down in my bedroom and couldn’t get up. I pressed the Life Alert button. Life Alert answered right away, confirmed my location, and sent 2 strong policemen and my daughter.

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    Verified purchase
    Customer Service

    Reviewed Oct. 15, 2014

    Every, every one of my family members was notified by telephone as soon as the incident happened with a cheerful notice “not” scary at all. I highly recommend Life Alert to anyone I talk to, and that’s many. Thank you all. I do not regret service at all.

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    Verified purchase
    Monitoring

    Reviewed Oct. 15, 2014

    I fell and broke my nose - I called Life Alert immediately at any trauma because I have heart disease. The ambulance was here in a few minutes and took me to the hospital.

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    Verified purchase
    Fall Detection

    Reviewed Oct. 15, 2014

    Getting undressed for bed, somehow I lost my balance and fell onto my side. I pushed my Life Alert pendant and emergency crews were there for me in about 10 minutes. Thank God I had this - it probably saved my life!

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    Verified purchase
    Staff

    Reviewed Oct. 14, 2014

    At 100 years old, our mother has loss of balance. The Life Alert personnel are always very courteous and check her thoroughly after her falls. We’re very thankful for their help.

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    Verified purchase
    Staff

    Reviewed Oct. 14, 2014

    In a thirty day period, we relied on Life Alert twice. The operator was courteous. We were truly blessed that Life Alert was there in our time of need. I would personally recommend them. Thank you for a job well done!

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    Verified purchase

    Reviewed Oct. 14, 2014

    It’s a very secure feeling knowing you have help so close when you need it. All elderly people should take advantage of Life Alert.

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    Verified purchase
    Staff

    Reviewed Oct. 13, 2014

    Pressed my Life Alert button, talked to someone and told them what happened. Very courteous. They stay with you until help comes. This is a wonderful item to have when living alone. I have recommended it to many people.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2014

    I slipped and landed on my back - unable to get up. I pressed the Life Alert button on the neck piece - got an immediate reply - help arrived quickly and got me up.

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    Verified purchase

    Reviewed Oct. 13, 2014

    I was having a serious pneumonia and needed ambulance service. Life Alert sent the service fast and saved time asking too many questions. I think Life Alert already gave them all the answers. Thank you very much, Life Alert.

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    Verified purchase
    MonitoringStaff

    Reviewed Oct. 11, 2014

    My mother hits her Life Alert button every couple of weeks. She has breathing issues, and ends up in the ambulance and hospital. Every time the Life Alert staff has handled each incident with courtesy and proficiently.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 11, 2014

    My mother suffered a heart attack and pressed the button on the Life Alert box. They responded and called the medics. They also called the family members. Good job. Mom got to a doctor and is recovering nicely.

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    Verified purchase
    Monitoring

    Reviewed Oct. 11, 2014

    I fell on the kitchen floor - I broke my hip. I pressed the red button on my Life Alert, and someone answered immediately. It saved my life - the fire department and paramedics came within ten minutes and took me to the hospital - thank you, getting better.

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 10, 2014

    My mom was vomiting copious amounts of blood. The live in aide called Life Alert. As always, they are prompt, efficient and caring. We have much experience with Life Alert over the last 2 ½ years. We could not be more satisfied. Thank you!

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    Verified purchase
    Customer Service

    Reviewed Oct. 10, 2014

    I fell in my home and could not get up, and Life Alert called the paramedics. Extremely pleased with the response and notification procedure.

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    Verified purchase

    Reviewed Oct. 10, 2014

    Mom was using the bathroom when she hemorrhaged and lost blood. The quick action of Life Alert made the difference in getting help. She was in the hospital for four days recovering. Thanks.

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    Verified purchase
    Customer Service

    Reviewed Oct. 9, 2014

    This was our first emergency since mom has had Life Alert. It performed exactly as we had hoped and are extremely pleased with the response. Thank you so very much!

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    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 9, 2014

    I was so sick and couldn’t breathe good. I was put in the hospital with pneumonia. Paramedics showed up quick. Makes me feel like I’m not alone with Life Alert.

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    Verified purchase

    Reviewed Oct. 9, 2014

    My power chair tipped backwards. I pressed my Life Alert button and the operator stayed in contact with me until help came which was within minutes. Thank you, Life Alert.

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    Verified purchase

    Reviewed Oct. 8, 2014

    I was getting up - putting my bathrobe on and during that time something happened - and I found myself on the floor - leg all twisted beneath me. I called Life Alert and they called an ambulance.

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    Verified purchase
    Staff

    Reviewed Oct. 8, 2014

    Life Alert was very professional and accommodating in every aspect. I will recommend Life Alert to anyone who may need it. It is a very safe way, should you have any problems.

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    Verified purchase

    Reviewed Oct. 8, 2014

    I fell in the bathroom at 4:00 a.m. It was a hard fall with injuries - I was unable to get up off the floor and Life Alert came to my rescue and got me to the ER. I am doing fine ever since. Thank you!!

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed Oct. 7, 2014

    I couldn’t respond when someone spoke to me - so they called Life Alert and the ambulance took me to the nearest hospital where they discovered I had a bladder infection.

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    Verified purchase
    Staff

    Reviewed Oct. 7, 2014

    I fell and could not get up from the floor so I knew that I would need help getting up. I did not need the paramedics so I was able to contact Life Alert and request they contact my son to come out. They let me know that they had reached him and he was on his way.

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    Punctuality & Speed

    Reviewed Oct. 7, 2014

    My husband had fallen out of bed and was unable to stand to get back in at 4:00 a.m. He is a veteran unable to walk so Life Alert’s assistance was a life saver. The paramedics arrived promptly and lifted him back in bed.

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    Staff

    Reviewed Oct. 6, 2014

    It’s wonderful to know we can always depend upon your Life Alert staff to help with times of health problems for my husband. Your company has saved his life on numerous occasions. Thank you all.

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    Fall DetectionStaff

    Reviewed Oct. 6, 2014

    Everyone has been so kind and helpful to me. I have fallen three times and they couldn’t have been more caring to their own mother. I am happy to be a part of the Life Alert family.

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    Customer ServiceStaff

    Reviewed Oct. 6, 2014

    My son was having chest pains and had just had surgery. I called and Life Alert responded immediately. Very nice and corporative people. I tell everyone about Life Alert and many people ask what my bracelet is for.

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    Reviewed Oct. 4, 2014

    I am the patient and I fell off my kitchen cabinet - I pushed the Life Alert button and they got here within a few minutes. No broken bones just my head bleed, but I am fine now.

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    Monitoring

    Reviewed Oct. 4, 2014

    I left the house with a pot boiling on the stove. The smoke alarm went off, fire department responded. No flames but heavy smoke. Life Alert promptly contacted my son. When I returned home everything was under control.

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    Staff

    Reviewed Oct. 4, 2014

    Mom had a heart rate of 200 and we used the Life Alert to call for EMS - used it again a few days later for the same thing. Staff was great both days. Thanks.

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    Customer ServiceStaff

    Reviewed Oct. 3, 2014

    I had left chest pain, I live alone and I’m grateful for the care and concerns from Life Alert staff that made me feel better not being alone. Response was here in 15 minutes and to the hospital.

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    Punctuality & Speed

    Reviewed Oct. 3, 2014

    I had chest pains. I pushed my Life Alert button and within 10 minutes help arrived. The operator stayed with me the entire time. I felt completely safe and cared for.

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    Customer ServiceMonitoring

    Reviewed Oct. 3, 2014

    From Life Alert, everything was wonderful!! Got help immediately. Called all my contacts and kept them informed - and stayed on the line with me until 911 took me to the ER.

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    Verified purchase

    Reviewed Oct. 2, 2014

    I have no complaints about Life Alert. I had a bleeding ulcer, which I had a few years back and almost died. But Life Alert I would recommend to anybody. I was so very satisfied. Thank you.

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    Customer ServiceMonitoring

    Reviewed Oct. 2, 2014

    Life Alert responded immediately and kept checking me until the ambulance arrived. They notified all that I had registered to call. I am very impressed!! I feel so comfortable and not alone.

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    Customer Service

    Reviewed Oct. 2, 2014

    Mother became incoherent along with her inability to move. I immediately contacted Life Alert. The operator stayed on the telephone until the emergency ambulance arrived. Thanks.

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    Staff

    Reviewed Oct. 1, 2014

    I felt sick one morning and I took my blood pressure, and it was very high so I called Life Alert, and they responded right away and stayed on the line until the medics were in my home to help me. Thank you so much!

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    Customer ServiceStaff

    Reviewed Oct. 1, 2014

    I have used the Life Alert system once and the response was excellent. It was rapid and very professional. I am happy to refer your system to all of my friends.

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    MonitoringPunctuality & Speed

    Reviewed Oct. 1, 2014

    I fell and broke my hip. I pressed the Life Alert button and got immediate help. The ambulance was here in a short time to take me to the hospital of my choice.

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    Customer Service

    Reviewed Sept. 30, 2014

    I am so blessed to be able to have Life Alert. I am alone most of the time and have fallen so many times and could not get up. One push on my Life Alert necklace and they answer you and let you know help is on the way.

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    Verified purchase

    Reviewed Sept. 30, 2014

    I fell and caused my right arm and leg to bleed profusely. I couldn’t stop the bleeding so I called Life Alert; you called the rescue squad. Life Alert stayed on the line with me until they arrived and took care of me. Thank you.

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    Staff

    Reviewed Sept. 30, 2014

    My husband had fallen and I could not get him up. EMTs arrived and did what I could not do. The EMTs got him up and where he could get in a chair. Thanks so much.

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    Fall Detection

    Reviewed Sept. 29, 2014

    I’m 84, live alone and had fallen and was bleeding profusely from the temple and right eye area. Couldn’t get up, this was the first time I used the Life Alert button. The system works.

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    Reviewed Sept. 29, 2014

    The femur in my left leg broke, I then fell to the floor and was totally incapacitated, had to be taken to local hospital by ambulance. Thank you for being there for me.

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    MonitoringStaff

    Reviewed Sept. 29, 2014

    My husband fell and Life Alert stayed on the line with me until paramedics arrived. Kept me calm and informed of the ETA of the ambulance. Life Alert was very courteous and professional. Thank you.

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    Verified purchase

    Reviewed Sept. 27, 2014

    Fell in the kitchen and I couldn’t get up. So I called Life Alert and help was here within a few minutes. They helped to pick me up off the floor. Thank you, Life Alert, for always coming to my aid.

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    MonitoringStaff

    Reviewed Sept. 27, 2014

    I had fallen at home. I hit the window shelf and cut my face around my eye and was bleeding very bad. Life Alert got the EMS here right away, and they got me to the nearest hospital. They were real nice to me and very helpful.

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    Customer ServiceStaff

    Reviewed Sept. 27, 2014

    This was my first experience and I was pleased 100%- more than you will ever know. Thank you for your care and immediate response. Thank you! Thank you! The paramedics were terrific and very helpful!

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    Verified purchase

    Reviewed Sept. 26, 2014

    Life Alert was a big help when my wife started having problems. Within just a few minutes, a rescue unit arrived at our home, saving my wife’s life.

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    Customer ServiceStaff

    Reviewed Sept. 26, 2014

    Life Alert is very quick to respond. EMS took me to the hospital of my choice. They are always very courteous and gentle. I am thankful that my husband chose Life Alert. I feel safe and secure.

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    Verified purchase

    Reviewed Sept. 26, 2014

    I am 83 years old, live alone. I had severe pains in my stomach and did not feel I was able to drive myself to the hospital. So I pushed the Life Alert button and there you were. Thank you so very much!

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    Verified purchase

    Reviewed Sept. 25, 2014

    My mother has severe chronic heart disease and lives alone. Life Alert has been invaluable to her, has most likely saved her life on many occasions.

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    Customer ServiceMonitoringStaff

    Reviewed Sept. 25, 2014

    My wife got dizzy and fell down, she used her Life Alert and the person was very nice. She called an ambulance for her and stayed on the line with her to comfort her until the ambulance arrived. Thank you very much.

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    Punctuality & Speed

    Reviewed Sept. 25, 2014

    Life Alert has always been there for me, it doesn’t matter about a specific date. They are helpful to me every time and very efficient and always fast. Thank you.

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    Reviewed Sept. 24, 2014

    My grandmother had fallen. Life Alert had paramedics dispatched before calling my mother and myself. Life Alert has given my grandmother her independence back.

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    Customer ServiceStaff

    Reviewed Sept. 24, 2014

    I fell, was home alone, called Life Alert. They stayed on the phone with me until EMS came. Very supportive and helped keep me calm.

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    Verified purchase

    Reviewed Sept. 24, 2014

    I fell and needed help getting up so Life Alert called my daughter and also the ambulance service. I was not injured - just bruised and shooked up a bit. Life Alert sure came to my rescue.

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    Monitoring

    Reviewed Sept. 23, 2014

    Thought I had a broken rib because of a fall I had. No family was here at the time and I called Life Alert. Within 10 minutes the paramedics were here and I was taken to the hospital by ambulance.

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    Customer Service

    Reviewed Sept. 23, 2014

    My aunt fell and broke her hip. She could not get up or get to the phone. Had she not had Life Alert I have no idea how long she would have been left alone with no help. Thank you.

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    Verified purchase

    Reviewed Sept. 23, 2014

    Life Alert responded immediately. I love and do appreciate Life Alert, don’t know what I would do without it. I feel it saved my life maybe more than once.

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    Staff

    Reviewed Sept. 22, 2014

    Life Alert was excellent, helpful, courteous, and calmed everyone down. They stayed on the line till help came into the house. I would tell every senior to get this product.

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    Verified purchase

    Reviewed Sept. 22, 2014

    I was the one with the emergency. My neighbors where the ones who activated the alert and told me what happened and how fast Life Alert was to respond. If I didn’t have Life Alert, I wouldn’t be here today.

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    Customer Service

    Reviewed Sept. 22, 2014

    My mother suffered a mild stroke and she used her Life Alert pendant. The response was very positive both for her and our family.

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    Customer ServiceMonitoring

    Reviewed Sept. 20, 2014

    I fell and could not reach the phone. My legs were broken. Life Alert dispatched the 911 service and an ambulance came and took me to the hospital. Without their service, I could have bled to death.

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    Monitoring

    Reviewed Sept. 20, 2014

    My mother was showing signs of a stroke. Life Alert responded in a timely manner and had an ambulance at the house within minutes.

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    Staff

    Reviewed Sept. 20, 2014

    Life Alert was very courteous and helpful in every respect. I couldn’t ask for better service from anyone. Should have more people as caring as your service. Thank you.

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    Customer Service

    Reviewed Sept. 19, 2014

    My call was answered promptly and Life Alert stayed with me until the medics and my son came! Very positive help! Thank you.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Sept. 19, 2014

    My mom passed out and fell in the kitchen. She was unable to push the Life Alert button, so I did. They came on very quickly and got the fire department and EMTs in route and stayed with me until they arrived.

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    Customer Service

    Reviewed Sept. 19, 2014

    My husband’s pacemaker/defibrillator lead broke during the night and shocked him. Rescue squad called to take him to the hospital after he pressed your button. Life Alert called and talked to me.

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    Punctuality & Speed

    Reviewed Sept. 18, 2014

    I was dizzy and short of breath, and when I notified Life Alert, they responded quickly. I am happy with the service I received. Thank you!

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    Verified purchase

    Reviewed Sept. 18, 2014

    I fell and needed to be transported to the hospital ER. Life Alert contacted everyone who needed to be called. Thank you from the bottom of my heart.

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    Staff

    Reviewed Sept. 18, 2014

    I un-expectantly fell and landed on my back. After a few minutes, I could tell nothing was broken. Then I pushed my Life Alert button. In no time at all I was in contact with a “Life Alert” representative. She stayed with me until the EMT’s arrived. Soon I was back on my feet!

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    Customer ServiceStaff

    Reviewed Sept. 17, 2014

    I had a bad fall and was hurt. I pressed my Life Alert button and was promptly answered. The lady advised me that help was on the way and stayed with me on the phone until the ambulance came. She was wonderful! Please except my gratuity for her kindness.

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    Customer ServiceStaff

    Reviewed Sept. 17, 2014

    On June 7, I fell and couldn’t get up. I was able to scoot to my Life Alert on my rollator and call for help. She stayed on the phone until the paramedics and my daughter arrived. She was very courteous and helpful.

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    Punctuality & Speed

    Reviewed Sept. 17, 2014

    I’ve used Life Alert 2 times. They were here quickly and very knowable about what to do - very nice and kind. They stayed at the hospital until I was taken care of - I’d recommend Life Alert to anyone.

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    Reviewed Sept. 16, 2014

    I fell and could not get up on my own. Life Alert came a short time after I had fallen and took me to the nearest hospital where I was x-rayed and dismissed.

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    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2014

    I am very thankful for the help. Life Alert staff took care of me very rapidly, made me comfortable and reassured me - I feel very happy on how fast they assured my well-being.

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    Staff

    Reviewed Sept. 16, 2014

    My mother felt secure while having Life Alert. She was having back issues and pushed the button. The person on the other end helped her to know someone was there until the ambulance arrived.

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    MonitoringStaff

    Reviewed Sept. 15, 2014

    Wife fell in the kitchen - pressed Life Alert button. Police came in 5 minutes, ambulance in 10 minutes, took her to the ER. People who responded: competent, knowledgeable, and put patient at ease.

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    MonitoringPunctuality & Speed

    Reviewed Sept. 15, 2014

    My mother fell June 10, 2014, breaking her leg. Because of Life Alert, she did not lay on the floor suffering until morning. Life Alert notified our 911 and my sister who lives next door. The ambulance was there in no time, taking her to the hospital.

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    Staff

    Reviewed Sept. 15, 2014

    When my mom fell, Life Alert called me (her son) as instructed. I was very impressed. They stayed on the line with her until after I and paramedics arrived and they knew everything was ok. My mom stayed calm and did not feel alone.

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    Punctuality & Speed

    Reviewed Sept. 13, 2014

    My friend fell, his wife pushed her Life Alert and they received the help they needed very quickly. I am one of those Life Alert contacts and I was contacted within a few minutes of the incident.

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    Reviewed Sept. 13, 2014

    My mother fell and could not get up. Without her Life Alert button, she would have laid on the floor over night until someone found her the next morning.

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    Verified purchase

    Reviewed Sept. 13, 2014

    I was having trouble breathing - congestive heart failure. Life Alert sent help and they talked with my daughter until help got here to take me to the hospital.

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    Staff

    Reviewed Sept. 12, 2014

    My husband was ill with fever and we were unable to get him up so we called Life Alert and they came. As usual they were courteous and efficient and took my husband to the hospital.

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    Customer Service

    Reviewed Sept. 12, 2014

    My husband fell and, although not injured, could not get up. He used his call button and Life Alert promptly answered. My husband’s speech is at times difficult to understand (due to Parkinson’s) but Life Alert quickly assessed the problem and help arrived.

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    Reviewed Sept. 12, 2014

    I felt disoriented and dizzy, contacted Life Alert. They contacted my daughter to come over. After she and my son arrived, we had Life Alert contact EMTs as a precaution.

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    Monitoring

    Reviewed Sept. 11, 2014

    My mother couldn’t get back in bed from the port-a-potty. Life Alert contacted 911 and immediately contacted me (son). Life Alert followed up with me after the rescue squad had left her residence.

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    Reviewed Sept. 11, 2014

    I fell out of bed and I pushed the Life Alert button. Then the emergency responders came to help. Life Alert stayed on the line the whole time and was very helpful.

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    Verified purchase

    Reviewed Sept. 11, 2014

    I have recommend Life Alert to every person that has had an interest in getting some kind of help alert. The only thing I can say is - I don’t know what would have happened without Life Alert.

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    Verified purchase

    Reviewed Sept. 10, 2014

    Mom fell-broke her hand- we are so grateful to Life Alert- she would have been laying on the floor for hours if it were not for Life Alert! Thank you!!!

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    Staff

    Reviewed Sept. 10, 2014

    Life Alert helped by staying with me until help arrived. They told the emergency personnel my history which helped them a lot.

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    Verified purchase

    Reviewed Sept. 10, 2014

    Mom fell, hitting the kitchen counter on her way down. She broke her nose and loosened some teeth. Made a trip via ambulance to the hospital, she is doing fine now but is lacking confidence. Thanks Life Alert.

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    Customer Service

    Reviewed Sept. 9, 2014

    I fell and couldn’t get up. I pushed my button and Life Alert responded - called my daughter and stayed with me until she arrived. I can’t say enough about the wonderful service you provided. Thank you.

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    Installation & Setup

    Reviewed Sept. 9, 2014

    I was thankful to have gotten mom’s Life Alert installed when I did. She had to use it sooner than we would have expected. It was wonderful!!!

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    Staff

    Reviewed Sept. 9, 2014

    My husband took a fall. He has Parkinson’s. Life Alert staff kept me from freaking out as I could not lift him up. They stayed with me every step of the way and got me through a very frightening situation. Thanks to all.

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    MonitoringFall Detection

    Reviewed Sept. 8, 2014

    I fell at 5:30 am, putting a wound in my head which caused severe bleeding. Trying to hold towels to my head and hanging on to my cane, I pressed the button on my pendant and was glad to have Life Alert call the ambulance for me and stay in touch with me.

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    Verified purchase

    Reviewed Sept. 8, 2014

    I had a severe stomach virus. Couldn’t feel my legs and very weak, my son in law called by pushing the button. Thank you, Life Alert 1.2.3 I was in the hospital. Well DONE! Very HAPPY to have signed up for Life Alert. I’m 75 years young and had a triple bypass. I love life!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 8, 2014

    I had a severe nosebleed and could not get it to stop for almost an hour. Called Life Alert for help, thank you so much for your help and kindness. My family was also very pleased with the quick courteous response.

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    MonitoringPunctuality & Speed

    Reviewed Sept. 6, 2014

    I was incoherent; my heart beat was very low. The ambulance was here very soon. Though I wasn’t aware - we got to the hospital in time to save my life. Now I have a pacemaker. Thanks to the prompt actions and thanks to Life Alert and all concerned.

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    Monitoring

    Reviewed Sept. 6, 2014

    Life Alert responded immediately sending EMS to my home when I collapsed on the floor due to a broken foot I had after an auto accident, which was not diagnosed at the emergency room of the hospital where I was taken - Life Alert was great!

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    Staff

    Reviewed Sept. 5, 2014

    Life Alert made several calls to all members on the call list. They did an exceptional job! Thank you!

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    Punctuality & SpeedStaff

    Reviewed Sept. 5, 2014

    I fell and could not get up. When I pushed the Life Alert button an operator came on fairly soon. Once she was on things started quite fast. She stayed on until the EMTs were on duty.

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    Verified purchase

    Reviewed Sept. 5, 2014

    Once Life Alert was contacted they followed up every few minutes to let me know help was on the way. Even when I was transported to urgent care, they made sure I arrived safely. Very pleased with your service.

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    MonitoringStaff

    Reviewed Sept. 4, 2014

    I was involved in a car accident. I was alone and needed help, Life Alert provided help right away. They stayed with me all the way, assisted me with police, fireman, and ambulance to the hospital. It made me feel secure, Thanks.

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    Verified purchase

    Reviewed Sept. 4, 2014

    Words pale when one wishes to send thanks. My experience with “Life Alert” has been superb. I feel secure in knowing you are here for me at just a push of the “alert button.” Thank you all.

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    Verified purchase

    Reviewed Sept. 4, 2014

    I had fallen and hit my head, and put a gash in it. Life Alert called EMT’s and my contacts, and stayed on the line with me until help arrived. Everything took all of 6 minutes, so glad I have Life Alert.

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    Staff

    Reviewed Sept. 3, 2014

    I was having trouble breathing and Life Alert stayed on the line with me until and while the paramedics were here. The young lady from your company made me feel very safe and she calmed me down.

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    Monitoring

    Reviewed Sept. 3, 2014

    I became very weak and my head was very confused. Life Alert was very quick with their help; I was taken to the hospital by an ambulance. Life Alert supplied them with all my information, thank you.

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    Reviewed Sept. 3, 2014

    I had one serious emergency and Life Alert came through like a champion. I have not had any problem since. Thanks for the help. When the chance arrives, I will recommend you.

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    Staff

    Reviewed Sept. 2, 2014

    Life Alert has always helped me when I needed this service. They have always been courteous, respectful and kind, and I would definitely recommend to others. I am 92 yrs. old, thank you for your help.

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    MonitoringStaff

    Reviewed Sept. 2, 2014

    Mom fell; we pushed the button. They were on the line almost immediately and stayed with us until after the ambulance arrived. Wonderful service! Compassionate and caring.

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    Verified purchase

    Reviewed Sept. 2, 2014

    My mother fell out of bed and couldn’t get up. She pressed her button and help was on the way. So happy we have Life Alert takes some pressure off of me.

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    Customer ServiceStaff

    Reviewed Sept. 1, 2014

    I really appreciated Life Alert’s quick response. They stayed on the phone until help arrived. They were very positive and comforting. I’m so glad I have this service.

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    Staff

    Reviewed Sept. 1, 2014

    So very courteous; they waited until help arrived, confirmed with the help, and made sure I was being taken to the hospital. I am so thankful for Life Alert. Also, give my thanks for their caring service.

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    MonitoringStaff

    Reviewed Sept. 1, 2014

    Suffered a heart attack - Life Alert person stayed on the line with me until ambulance arrived reassuring me the whole time to relax and know help was coming. It was very comforting to know someone was there although not in person.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 30, 2014

    I tripped on a mat in my kitchen and fell and could not reach my Life Alert button or get up by myself. The Life Alert staff responded promptly and I asked for EMT help. I’m am very grateful the response was quick and caring.

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    Customer Service

    Reviewed Aug. 30, 2014

    Blood pressure was extremely elevated; Life Alert answered me quickly, was very helpful and stayed on the phone with me until help arrived. This was appreciated because I was very nervous and scared.

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    Staff

    Reviewed Aug. 30, 2014

    I could not get my 94-year old mother up from the floor. She was on the floor but not hurt or in pain. I called Life Alert to send paramedics out to assist me. Ultimately, she was transported to a local hospital. All is well!

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    Customer Service

    Reviewed Aug. 29, 2014

    Although my mother is unable to reply I am her son and she has had to use your service several times and I live to say Life Alert is a life saver and I would recommend it to anyone.

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    Monitoring

    Reviewed Aug. 29, 2014

    I was not able to breathe, I pushed my Life Alert button on my necklace and the person on the line dispatched an ambulance and first responders. Life Alert stayed on the line until help arrived. Life Alert saved my life once again. Thanks Life Alert!!

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    Staff

    Reviewed Aug. 29, 2014

    I fell off my bed and hurt my back. Life Alert is wonderful - this is the best thing I could have ever decided to do. I love my Life Alert. Thank you for taking such good care of your customers.

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    Reviewed Aug. 28, 2014

    I have limited mobility due to neuropathy. When I fall it is impossible for me to get up, so I love my Life Alert because I always know help is on the way.

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    Customer Service

    Reviewed Aug. 28, 2014

    I have acid reflux and started choking. My husband pushed the button on the machine. Life Alert responded quickly and stayed on the phone with the rescue squad until they transported me to the hospital.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2014

    The Life Alert staff person stayed on the line and didn’t hang up until she talked with the EMT’s. I had fallen and thankfully there were no broken bones on the CT scan.

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    Reviewed Aug. 27, 2014

    The day after my mother’s Life Alert was installed she fell three times. She ended up in the hospital after the third fall. Without Life Alert, she would have not gotten the help she needed.

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    Customer ServiceMonitoring

    Reviewed Aug. 27, 2014

    I fell in the bathroom and was unable to get myself up. Life Alert was fast to respond. They kept me calm till EMS came. I am glad I have Life Alert!

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    Verified purchase

    Reviewed Aug. 27, 2014

    Life Alert always stays on the line until emergency personnel arrived. They do not leave us until they have spoken to the emergency crew - fire and ambulance.

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    Staff

    Reviewed Aug. 26, 2014

    Life Alert agent sent for EMTs and stayed on the line until help arrived and then notified our daughter that we were in route to the hospital ER. Very grateful for your service.

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    Punctuality & SpeedStaff

    Reviewed Aug. 26, 2014

    I fell again; of course I couldn’t get up. I pressed the Life Alert button and a voice promptly responded. The EMT’s were here within five minutes and those nice young men had me up in no time.

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    Staff

    Reviewed Aug. 26, 2014

    I had fallen to the floor out of a chair trying to pick up puzzle pieces - my husband called Life Alert for help from the paramedics. Time getting here good and a Life Alert person talked through the process until paramedics arrived. Excellent help!

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    Customer ServicePunctuality & Speed

    Reviewed Aug. 25, 2014

    I fell in my home and could not reach the phone. Life Alert responded very quickly and we’re very helpful. My family was promptly notified and there to be by my side. Thank you, Life Alert, for being there.

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    Verified purchase

    Reviewed Aug. 25, 2014

    Fell out in the yard, wasn’t hurt; pushed Life Alert and emergency came right away and helped me in the house. Thanks for Life Alert. God bless all of you.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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