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2x Buyer's Choice Award Winner

Life Alert Reviews

4.9
8,776 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    3 featured reviews

    Our review standards

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    Page 32 Reviews 4425 - 4575
    Verified purchase
    Fall Detection

    Reviewed May 17, 2018

    I was walking with my walker and my legs gave way and were too weak. I’m 95 years old and have severe arthritis. I called Life Alert and EMT’s came immediately. When I’ve fallen before, EMT’s always make sure I’m okay, before they leave. I really like Life Alert and tell other people about them.

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    Verified purchase
    Staff

    Reviewed May 17, 2018

    I fell flat on my face in my kitchen and, because of knee replacements, could not get up. My Life Alert was my God send, as the EMT’s were here within 10 minutes. I have already told people how happy I am with this service.

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    Verified purchase

    Reviewed May 16, 2018

    I had a grease fire, Life Alert was very helpful, and I was panic and frightened because I have oxygen. A neighbor talked the Life Alert worker. Life Alert worked through the neighbor. I was very grateful, I also I had a stroke and can’t walk too well.

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    Verified purchase

    Reviewed May 16, 2018

    She lost her balance and fell on the floor. Unable to get up off the floor, she used Life Alert to call for help. Life Alert called the local EMT’s and help was on the way.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 15, 2018

    I woke up having hard time breathing. Only had Life Alert a short time. So I pressed the Life Alert button. They got help right away and called my daughter who lives down the street. She was with me before EMT’s showed up. Life Alert stays on the line until they know EMT’s are there. So glad I have Life Alert!!!

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    Verified purchase
    Staff

    Reviewed May 15, 2018

    Friend was visiting, she fell and couldn’t get up. We called Life Alert and Life Alert sent help. Life Alert notified my emergency contact in case it was me that needed help. Everything worked as expected.

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    Verified purchase

    Reviewed May 14, 2018

    My mom was in severe pain lying on the floor. Activated her Life Alert button and EMT’s was sent. They were able to find my key from Life Alert. Thank you.

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    Verified purchase

    Reviewed May 14, 2018

    I was backing out of my closet, lost balance, and fell backward into wall, sliding down the wall and unable to get up. Called Life Alert who called local EMT’s, who came to help me. No broken bones, just bruises. Thank you, Life Alert.

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    Verified purchase

    Reviewed May 11, 2018

    Life Alert had help come, EMT’s came to help. I fell in my bathroom closet. EMT’s checked me out. Then moved me to my bed. EMT’s came about 10 to 15 minutes, asked if I needed to go to the Hospital. I told them no. My daughter at same time stayed with me. I’m glad my granddaughter was with me. I’m glad my granddaughter got Life Alert.

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    Verified purchase
    Customer Service

    Reviewed May 11, 2018

    I fell and ripped my arm all the way down to the bone, luckily had my wrist band on. I pushed it. Life Alert answered and sent EMT’s to get me and they stayed on the phone with me until EMT’s got here. I went to the Hospital and got 52 stiches. Thank you, I am 84 years old.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed May 10, 2018

    I fell, I did not hurt myself. I called Life Alert. They immediately got on the line and helped. They called the police who came very shortly after, they helped me get up and checked to make sure I was fine. I am thankful I have Life Alert. It keeps me from worry, because I know I can get help.

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    Verified purchase
    Monitoring

    Reviewed May 10, 2018

    My friend was very drunk and unable to walk straight or think clearly. He fell in the snow bank and puddle, and was unable to get up, he was soaking. If he had stayed there he would have frozen to death by morning, temperatures in the 20’s. I called Life Alert! Police and EMT’s came and took him to the hospital. Thank You, Life Alert, for your help and understanding.

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    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed May 9, 2018

    I had bleeding of my rectum and I called Life Alert right away. They called my son right away and was here when the EMT’s got here and the police. The EMT people took my heart rate right away to see if my bleeding had stopped. Then EMT’s took me to the Hospital. I’m home now and doing fine.

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    Verified purchase

    Reviewed May 9, 2018

    My three different heart and blood preserve medicines were locked inside my house. My jacket, which contained two spare keys, had been taken. I called Life Alert which opened my front door.

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    Verified purchase

    Reviewed May 8, 2018

    My father had fallen in his driveway and couldn’t get up. He pressed his Life Alert device, watch style, and Life Alert contacted EMT’s. Life Alert also contacted us when our dad contacted them and once EMT’s arrived, they let us know what happened. Life Alert is an excellent service and saved our dad’s life. He would have frozen outside and would not have survived. Thank you!

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    Verified purchase

    Reviewed May 8, 2018

    Because I had severe breathing problems, due to a heart failure, I called “Life Alert”. Local EMT’s picked me up from my home in less than ten minutes and took me to the nearest hospital, where I was treated and admitted to the “Heart Center”. With Life Alert’s prompt assistance, I’m fine now.

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    Verified purchase
    Monitoring

    Reviewed May 7, 2018

    I lost my balance and fell landing on my hip. I was able to make it to a chair and put ice on my hip. After an hour with ice on the hip I tried to stand up but my left leg would not support me. I wear a Life Alert on my wrist, so I pressed it and was connected to Life Alert. The Life Alert operator asked what my emergency was, asked if there were broken bones or bleeding and then contacted the Ambulance service and notified me help was in route. My sister in-law and daughter were both advised I had fallen and would be transported to the hospital. The operator remained calm during the entire process. Life Alert worked very well.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 7, 2018

    My husband suffered a stroke on Wednesday, March 7, 2018 at about 7a.m. We live in a RV and I pushed his Life Alert button for help. Immediately Life Alert responded and very quickly EMT’s personnel came into our RV and in our small space, carried him out very carefully to their vehicle, and drove him to the hospital. Thank you so much for their quick response, very knowledgeable EMT employees.

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    Customer ServiceStaff

    Reviewed May 4, 2018

    Your representative Kevin ** hung up on me, & told me not to call back when I told him his conversations were scripted. On EACH of 3 calls he repeated... "Calls are routed through an outside company, and if I wanted I could order a George Foreman grill from them while placing the emergency call." He repeated things they do that others don't. I continued to tell him I took good notes on my 1st call, and didn't need him to repeat it again. He insisted he wasn't a salesman because he didn't get paid more if I purchased & took offense when I called him one. He may represent the company, but not in a friendly manner. He put down the other devices, while trying to push Life Alert. I get that, but he was rude. I asked about the brochure that I called about on the 1st call (still didn't get it). On the 1st & 3rd call he told me that it had nothing of interest, just a few pictures and things as seen online.

    It was as though they didn't want to pay the postage to send it with the way he tried to talk me out of wanting to see it before making a decision. When he ended the call he said, "you're not listening to me, so don't ever call again," & he hung up!! I was listening, but told him I was dealing with a death in the family within the call, and was getting frustrated with his repeated conversations. He hung up when I said it was scripted.

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    Life Alert
    Response from Life Alert

    We are sorry that Nancy of Inver Grove Heights feels that our Care Manager was rude. We were able to listen to the initial call and found our rep to be knowledgeable, friendly, and accommodating. Yes, our Care Managers do tend to repeat vital information because when a customer shops around for a medical alert device, they tend to go with the cheapest, which is not a good idea when you are trusting a company with saving your life. We hope that Nancy of Inver Grove Heights will find the right medical alert system for her needs.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 4, 2018

    I am so thankful for Life Alert – I am able to stay in my own home and be independent. The people answering the call when I push my button have always helped me and got me help quickly when I needed it. Thanks for being there.

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    Verified purchase
    Staff

    Reviewed May 4, 2018

    I fell down and couldn’t get up. I pushed my Life Alert button and in 5-10 minutes 3 EMS people came to my home. They picked me up off the floor and sat me down in a chair. They inquired about the circumstances and were happy I wasn’t hurt. They offered a trip to the hospital, which I declined.

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    Verified purchase

    Reviewed May 3, 2018

    I tripped over a door area – my face went down first. A large chair fell over my face. A neighbor heard me call Life Alert then when Life Alert came they helped me with the covered chair. I was worried about the fall. Life Alert helped me. Thank you!

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    Verified purchase
    MonitoringPunctuality & Speed

    Reviewed May 3, 2018

    I had fallen in my gravel driveway and had a lot of face damage and needed to be check by doctors. We called Life Alert and they sent an ambulance right away. Very good reaction time. Thank you very much.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 1, 2018

    While trying to place my phone in a charger, my foot tangled with desk chair, and I fell on my tail bone. I couldn’t get up, my daughter pressed my Life Alert and got help. The paramedics were very efficient, polite, and thorough. They had all my information from Life Alert, and knew just what I needed.

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    Verified purchase
    Staff

    Reviewed May 1, 2018

    Paramedics were so kind, considerate, understanding and just wonderful. Arrived within minutes – gave me a full exam and managed to calm me down, which was no easy job and would definitely recommend Life Alert to anyone who needed help.

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    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed April 30, 2018

    I wish I could give Life Alert NEGATIVE STARS. In September 2017, I ordered Life Alert for my aunt because she lives by herself in a one-bedroom apartment and I wanted her to feel safe and able to contact an emergency hotline 24/7 if she ever faced a medical emergency. At first, the Life Alert employees were very nice and polite while they helped me set up the system. However, on December 24 2017, my aunt randomly got a phone call from Life Alert asking her, “Do you have an emergency?” Life Alert got a translator on the phone and asked her again in Arabic (her native language), “Do you have an emergency?” and my aunt immediately said, “No, I’m perfectly fine. I’m not sure why you are calling. Thank you. All is fine.” My aunt had never pressed the Life Alert button to begin with.

    About an hour later, Life Alert sent someone who came to her apartment and KICKED DOWN her door! My aunt was peacefully sleeping in her bedroom on Christmas Eve when Life Alert broke into her house and practically scared her half to death. Furthermore, Life Alert’s emergency responder broke my aunt’s apartment door and the apartment management company is charging my aunt $500 in broken door damages. My aunt was completely terrified and immediately unplugged the Life Alert system and has not used it since that day. My aunt is simply asking to cancel the service because she no longer uses it.

    When I called Life Alert to ask them to cancel the service, Life Alert refused, claiming “You are contractually obligated to stay with our service for three years and pay the $49.95 monthly fee all the way through September 2020.” Not only is my aunt completely terrified of Life Alert because they broke into her home after she specifically told them that “everything was fine,” but now she is being charged $500 because of Life Alert’s damages to her door and they want to charge her $49.95 monthly for the three years (49.95 X 36 months = $1,798.20!!!) for a system that she definitely will never use. Life Alert is refusing to cancel the contract and furthermore is refusing to pay for the $500 of damages after kicking/breaking down my aunt’s door.

    Furthermore, if your elderly loved ones do not speak English, do not trust Life Alert’s translators because they did not understand when my aunt said “everything is fine” and they still came to her apartment and broke down her door. Please be careful of signing up with a company that does not respect the elderly and is blindly robbing elderly of their dignity and rights.

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    Life Alert
    Response from Life Alert

    All of our calls are recorded for quality assurance. We performed a thorough investigation which resulted in the following:

    We received an emergency signal from our customer. We called the customer to ask if she had an emergency, she repeated the word “emergency” and then hung up. Per our legal commitment to our customer, we contacted emergency services and relayed the information verbatim adding that there was a language barrier and that we were not sure whether there was an actual emergency or not. We proceeded to call the responsible contact person for this account but there was no answer. We left a voice mail explaining exactly what happened. Had that person called the family member and verified her wellness, and then contacted us back, we could have attempted to cancel the dispatch.

    Life Alert responded appropriately and timely to an emergency signal. We have no control or authority over the local emergency response departments in our customers’ counties. When a customer joins the Life Alert family we make every effort to work with them regarding gaining access to the home, such as giving a lockbox combination to the authorities so they can gain access. Although we do have a variety of dispatchers who speak various languages, we do not guarantee they will be available to speak to the customer and we do not have translators on staff; the complainant is mistaken in many of his accusations towards Life Alert.

    Verified purchase
    Monitoring

    Reviewed April 30, 2018

    I woke up in extreme pain and chose to push my Life Alert button, so they could call an ambulance for me and I am glad I did – as I certainly didn’t feel like handling that myself. Very pleased with Life Alert.

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    Verified purchase

    Reviewed April 30, 2018

    One Saturday I was kind of dizzy, I had Life Alert alarm band so I pressed the button. The rescue was here in minutes. The Life Alert works good. Thank you very much. It helps and saves lives.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 27, 2018

    I was in my remote chair, leaned back. The electricity went out and I could not get the chair to a sitting upright position, so I was stuck. I could not do anything but alert Life Alert. They responded quickly to my needs. Thank you.

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    Verified purchase

    Reviewed April 27, 2018

    I was helping a patient up the stairs when he lost his balance and fell backwards. I was behind him so we both fell. We pushed the button and got help right away. Thank you, Life Alert!

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    Verified purchase
    MonitoringPunctuality & SpeedStaff

    Reviewed April 26, 2018

    I had a stroke – fell twice – called Life Alert. Ambulance and fire truck were here quickly – checked me over, asked questions – they were understanding – evaluated my situation and took me to the emergency room. I stayed 8 days – thankful for Life Alert.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 26, 2018

    Life Alert was courteous and asked all the right questions. Were told to go to urgent care, from there to hospital. They called my children to let them know of my illness. Was glad about this since most of them were out of state at that time! My problem was falling, could not help myself

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed April 18, 2018

    I would definitely recommend Life Alert to anyone. Every time I have needed them they have been very professional, prompt and courteous.

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    Verified purchase

    Reviewed April 18, 2018

    I fell in the bathroom and the walker was on top of me and I could not get up. I pushed Life Alert button and operator came on and stayed with me until EMT’s arrived. I don’t know how long I would have been there if I had not had Life Alert.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 17, 2018

    Hit Life Alert help button and received a prompt response with EMT’s arriving very quickly. EMT’s talked to Life Alert and were given some health issues she had, so they were prepared to treat and transport her to ER very quickly.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 17, 2018

    I felt very safe on my first call. Life Alert handled everything step by step, called medics, children and my sister. Everyone was alerted. They stayed on the phone until medics left. I am glad I have this service.

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    Verified purchase
    Staff

    Reviewed April 16, 2018

    My mother fell while changing her clothes, falling into her shower, hitting her head. The rescue squad came right away, they examined my mother, helped us get her into my car so that I could take her to the emergency room. Life Alert was very helpful and courteous.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed April 16, 2018

    I was getting dressed in our bedroom, sitting on the edge of the bed and I lost my footing and went down on the floor between my bed and bureau and couldn’t get up. So, I pushed my Life Alert and spoke to a lady who contacted the police that arrived in a timely matter. She held on the phone until the police arrived.

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    Verified purchase

    Reviewed April 13, 2018

    My mother fell in her kitchen and broke her hip. Life Alert called emergency services then called me to let me know what had happened. They kept me informed through the whole process of transportation to the emergency room.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 13, 2018

    My dad uses Life Alert and it has proven to be very helpful in getting a quicker response to emergencies. My dad is 95 years old, though mobile and often alert he has needed the service of this system. I am glad he has it.

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    Verified purchase

    Reviewed April 12, 2018

    I am blessed by Jesus, if it hasn’t been for him working through you, Life Alert, I probably wouldn’t be here now. I am so glad that I have Life Alert. I am so thankful for Life Alert, God bless this company.

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    Verified purchase

    Reviewed April 12, 2018

    I bent over to feed my cat and lost my balance and fell to the floor. My daughter was out of town, and I’m unable to get up without assistance. Life Alert has helped many times in similar circumstances.

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    Verified purchase

    Reviewed April 11, 2018

    I have had Life Alert around 10 years and it was the first time I ever used it that day. I had chest pains and I felt like I was going to faint, so I had to press the button of Life Alert and, yes, you guys responded real fast. Thank you.

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    Verified purchase
    Punctuality & Speed

    Reviewed April 11, 2018

    I am 89 years – by myself in the daytime. If I happen to fall, I cannot get up. Try to be careful, but it does happen. They were here in a short time, helped me get up and made sure I was ok. I referred Life Alert to a friend, she decided to try your company.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 10, 2018

    I had an emergency situation and called for Life Alert. They were at my home in 10 minutes and notified family members immediately, and stayed on the phone until help arrived. Thank you, Life Alert!

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    Monitoring

    Reviewed April 10, 2018

    Extreme dizziness, headache, and vomiting. Life Alert stayed on the line until the ambulance arrived and help was in the house. This was very comforting to not be alone while waiting for help.

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    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed April 9, 2018

    I could not get a hold of my daughter – Life Alert called and told her I was ill and called an ambulance for me and stayed on with me until help arrived. He was very concerned that someone be there with me. Please thank him for me.

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    Verified purchase

    Reviewed April 9, 2018

    I tripped off of the stair chair and had trouble getting up from the wood floor. I pushed my Life Alert button and you had the fire department come. They came in, and they helped me up. I did not get hurt.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed April 6, 2018

    I fell on 01/30/18, I was unable to get up. I pushed my Life Alert pendant button and got an immediate response. The lady talked to me until the ambulance arrived. Thanks for a job well done.

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    Verified purchase
    Staff

    Reviewed April 6, 2018

    I fell on my patio (cement) I was afraid no one would find me – then I remembered I had my Life Alert on. When 3 young handsome firemen arrived, I was so happy to see help, I just said, “Oh good, it works!” (meaning my Life Alert)

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    Verified purchase
    Punctuality & Speed

    Reviewed April 5, 2018

    My 84 year old mother rolled out of bed and I called Life Alert and they responded quickly. They stayed on the line until help arrived and stayed until she was back to normal. Thank you! Life Alert worked.

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    Verified purchase
    Monitoring

    Reviewed April 4, 2018

    I slipped off a chair without injuring myself, but I couldn’t get up. I called Life Alert and they sent 911 who came within a few minutes and helped me off the floor.

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    Verified purchase
    Monitoring

    Reviewed April 4, 2018

    My mom had bad pains in her stomach. Life Alert stayed on the line until the ambulance arrived, very helpful. Ambulance came less than 10 minutes. Thank you, Life Alert.

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    Verified purchase

    Reviewed April 3, 2018

    I was outside and fell, all I had was my Life Alert button. I pushed it and they sent the ambulance and called my family. I got help immediately. So glad I had Life Alert! Thank you all and God Bless!!

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    Verified purchase
    Fall Detection

    Reviewed April 3, 2018

    Had in house a fall. Remember pushing button and telling operator I had fallen and couldn’t function right. Next thing I knew I was in the hospital, then I went to physical therapy for a week. Doing well now. Thank you, Life Alert.

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    Verified purchase
    Customer Service

    Reviewed April 2, 2018

    My father was extremely pleased with the Life Alert response to his emergency fall. I am responding on behalf of myself and siblings. We were all contacted immediately to see to his care.

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    Verified purchase
    MonitoringStaff

    Reviewed April 2, 2018

    Life Alert staff stayed on with me and my sister until the ambulance arrived and told them what I was allergic to, they were very informative. Thank you very much, you have saved, if not my life, my piece of mind.

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    Verified purchase
    Customer ServiceInstallation & SetupMonitoringContract & Terms

    Reviewed March 30, 2018

    I purchased the system for my mom, recently recovering from multiple strokes. System set-up, installation everything went great, system up and running. As it turns out my mom also became eligible for Medicare Services approximately 3 months into the contract. Medicare provides their own system and monitoring. This is not an option for Medicare. You have to use their system. She now gets 7 days a week visit and assistance with 24/7 monitoring. I called and spoke with retention that my mom's situation has changed and no longer need the service understanding I'm out the $198 for the equipment and install. As it turns out I'm also obligated for another approximate $2,895.

    My perception when sold to me was if her circumstances change I could cancel. Circumstances defined is in a nursing home. Retention Dept wasn't rude but certainly not flexible at all. Read through many other reviews and I'm sure Life Alerts responses are justified in some cases but very very defensive overall. Not sure what to do here; have attorney reviewing contract which I'm sure is locked solid so I'll be out $3k. Not happy at all and certainly will not recommend unless they work something out that is fair. Lesson learned, folks have an out or choose someone else because "life" does happen with no flexibility. Life Alert - when you respond let me know how much to send for closure to this colossal mistake I made. Thanks much.

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    Life Alert
    Response from Life Alert

    Life Alert understands that circumstances change with our customers, that is why we have a cancellation clause that states if our customer has to go into a nursing home or receives 24/7 professional nursing care, we will immediately cancel the account without any penalties. Unfortunately, that is not the case with this account – as getting another medical alert system does not qualify for cancellation.

    More importantly, medical alert systems are not all equal. A free system does not mean it is a quality system or that the emergency dispatch center will be able to get your mother help fast, 24/7. Whereas, Life Alert has a legal obligation to assist your mother. Here is a link to a sample of the many people who have switched from a previous system to join the security of Life Alert. http://www.lifealert.com/lifealertbetterservice.aspx

    We truly hope to give this family peace of mind in knowing that their loved one is being taken care of by Life Alert, the leader and inventor of the medical alert industry, and that we are #1 in saving lives.

    If you need further assistance, please email us at wecare@lifealert with your mother’s name and number, so we can have a representative contact you.

    Sincerely,

    Life Alert

    Verified purchase
    MonitoringPunctuality & Speed

    Reviewed March 30, 2018

    Life Alert helped in calling the ambulance and family members. I could not wake my husband up. They were very prompt. He did have a slight stroke. It took a burden off of my shoulder and also keeping family members informed as to what was happening. Thanks again.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed March 30, 2018

    A stranger was banging on the front door at 11:30pm. Life Alert called police and they came immediately and checked everything out. They stayed on the phone with me until police arrived.

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    Verified purchase

    Reviewed March 29, 2018

    I was on my way to the bathroom when my legs gave way. I was able to press the Life Alert button that I wear all the time and help came shortly after that.

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    Verified purchase

    Reviewed March 29, 2018

    My mother missed her chair and fell on the floor hard – thought she should be checked at the hospital for possible broken bones. Life Alert treated and talked to her gently and calmed her.

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    Verified purchase

    Reviewed March 21, 2018

    I fell (again) and could not get up. I pushed my Life Alert necklace (which I always wear) and your associate promptly responded, asked what my problem was, and then contacted the proper authorities and my daughter, and stayed on the line until the paramedics arrived – couldn’t ask for better!

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 21, 2018

    My father’s motorized chair became wedged into the bathroom door and he couldn’t get out. He used the pendant and emergency personal were called immediately. Life Alert called me (daughter) and kept me informed of the situation. The people were professional and re-assuring during this incident.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 20, 2018

    My husband and I both had fallen when I alerted Life Alert. They responded quickly. We had fallen on the front porch which had ice on it. They responded quickly thank Goodness or we might have frozen.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 20, 2018

    Very early in the morning, I fell and could not get up. I pushed the button on Life Alert. Paramedics came quickly and helped me to get up. They also notified my brother about the fall. I did not sustain any serious injury. I am 89 years old.

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    Verified purchase
    Monitoring

    Reviewed March 19, 2018

    My mother fell in her apartment and couldn’t get up, Life Alert called EMS and myself (I had just had surgery and couldn’t walk). She had broken her hip. Thank you for your help and keeping me informed on what was going on.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 19, 2018

    I am so happy and relieved that a few years ago I joined Life Alert. I have used it three or four times and have been so happy I had it. My mother and I live alone and it has meant so much to us to get such quick help. Thanks again.

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    Verified purchase
    Staff

    Reviewed March 16, 2018

    Mom fell while trying to get up from her chair and banged up her knees on her walker as she went down. She was bleeding and lying on the floor when I called Life Alert. The man contacted 911 and kept checking in with us until help arrived. It was a great comfort.

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    Customer Service

    Reviewed March 16, 2018

    My mother has had to call Life Alert several times. Each time we had an extremely positive experience. It actually saved her life in one particular situation. Thank you!

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    Customer ServiceStaff

    Reviewed March 15, 2018

    My wife, tripped and fell on her way to the kitchen. She pushed the Life Alert button around her neck and got an immediate response by your personnel who got in touch with paramedics who arrived at the residence within minutes. Wife was helped to her feet and all ended well thanks to Life Alert.

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    Monitoring

    Reviewed March 15, 2018

    I fell while I was vacuuming my living room. Life Alert sent ambulance – they picked me up off the floor and sat me in a chair. Had rug burn on left arm took skin off arm.

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    Punctuality & Speed

    Reviewed March 14, 2018

    My wife lost her strength going from the walker to the chair. Broke her femur. Life Alert was extremely efficient, fast to arrive, nice and excellent. This is over 3rd time calling; you’ve come through every time! Thank you.

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    Customer ServiceStaff

    Reviewed March 14, 2018

    I fell in the middle of the night, pushed the Life Alert button and the crew showed up shortly thereafter, and picked me up from the floor. There were no injuries -- only the fall. We appreciate the response and helpfulness of the emergency team.

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    Customer Service

    Reviewed March 13, 2018

    My husband had fallen in the shower. We all got him up. He sat in the chair and a couple hours later he said his arms hurt like having a heart attack – I had Life Alert call for an ambulance. So nice because they knew exactly what to do and who to call! No unnecessary questions. Big help!

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    Punctuality & Speed

    Reviewed March 13, 2018

    I passed out, when I came to, I pressed Life Alert button. They responded very quickly and got emergency help to me! Thank you for your help!

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    Staff

    Reviewed March 12, 2018

    My mother fell in her living room and wasn’t able to get herself up. She immediately pressed her Life Alert button and got the help she needed within 10 minutes. It was wonderful because she didn’t panic or worry about the situation.

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    Punctuality & Speed

    Reviewed March 12, 2018

    I was recently experiencing congestive heart failure (at home-alone). Life Alert was very reassuring and quick to respond. The paramedics arrived quickly and took me to a nearby hospital. Thank of so much Life Alert!

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    Staff

    Reviewed March 9, 2018

    Since I signed up for Life Alert over a year ago. I have been extremely satisfy with the service I received. The representatives were extremely professional and helpful. I would recommend Life Alert to everyone.

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    Verified purchase

    Reviewed March 9, 2018

    I was out of town (I am her daughter), my mother fell and Life Alert came in without harming the door and helped her up. It was a great relief to have Life Alert available to check on her. We have been very happy with the service!

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    Monitoring

    Reviewed March 8, 2018

    I tripped going into the bathroom, was stunned but not seriously hurt. As you know, I am not able to get up by myself. As always, Life Alert and my local fire department came to my rescue. Thank you very much!!

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    Reviewed March 8, 2018

    I was shoveling heavy wet snow after the night of heavy snow fall. I lost my balance and fell down and could not get up no matter how I tried. Pushed Life Alert and the policeman with the county sheriffs came within 10 minutes, which I thought was rather quick. Each one grabbed my arms and pulled me up and helped walk me to the back porch to the house, and then left knowing I was alright.

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    Reviewed March 7, 2018

    Husband falls and I can’t get him up by myself. Thankfully he doesn’t get hurt, but he gets confused. I can call Life Alert – they have gotten me help and alerted my family.

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    Punctuality & Speed

    Reviewed March 7, 2018

    I was experiencing chest pain and requested an ambulance and one arrived very quickly. I also appreciate how Life Alert informed my daughter as to where I was being taken.

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    Customer ServicePunctuality & Speed

    Reviewed March 6, 2018

    When you need Life Alert they’re always there on time responding and getting their job done, I appreciate what they do and how fast I get a response. I want to take this time to let ya’ll know that I appreciate all that ya’ll do. Thank you.

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    Customer ServicePunctuality & Speed

    Reviewed March 6, 2018

    Dad fell and couldn’t get up. Life Alert came very quickly and called me at my home. I called and talked to mom to calm her down and everything turned out fine.

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    Staff

    Reviewed March 5, 2018

    I fell on a tile floor and could not get up. Life Alert sent some very helpful young men to help me get up. They were very polite.

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    Customer ServiceStaff

    Reviewed March 5, 2018

    My grandfather fell going to the bathroom. He pressed his button and Life Alert notified me, then my mom, until they heard back from us (within 5 minutes). They called 911 and we met the first responders at his home. They also followed up with us. I’m very pleased with how they helped us.

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    Customer ServiceStaff

    Reviewed March 2, 2018

    I fell in the garage. As I went down, I managed to twist around enough that I landed on the step. Was not hurt but no leverage to get up. Life Alert representative handled the situation promptly and response by paramedics was within 10 minutes. They lifted me up and everything was fine. Thanks!

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    Customer Service

    Reviewed March 2, 2018

    My mother was experiencing terrible back pain. Called Life Alert for ambulance. Responded right away. They stayed on the phone until ambulance arrived, read off all meds and health conditions to EMT’s. Couple days later followed up to check to see if my mother was ok. Service is specular.

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    Staff

    Reviewed March 1, 2018

    My mom pressed her Life Alert button after she fell and “got lost” in her basement. She was transported to the hospital by ambulance. She had a subdural hematoma. She always wears her necklace now. She loves you guys!

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    Punctuality & SpeedStaff

    Reviewed March 1, 2018

    My friend and I were at another friend’s residence. When we were getting in the van, my friend is big, she fell backwards as she was getting in. We were unable to help, so I used my Life Alert button. It did not take long before assistance to arrive. She was helped up in no time. She did not injure herself.

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    Monitoring

    Reviewed Feb. 28, 2018

    Life Alert was very helpful during this time. The gentlemen kept talking to my friend till I arrived and stayed on the line and asked who was there every time someone came in. They stayed on the line till the ambulance got here for her.

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    Customer ServiceMonitoring

    Reviewed Feb. 28, 2018

    On Dec 25th my father passed out in the bathroom. When he was able to he pressed his button around his neck because he was stuck between the toilet and the wall. Life Alert contacted me and my brothers to let us know EMS was on their way. They then called us when they arrived and contacted us again after we got to the ER. Life Alert was awesome and worked like a charm!

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    Customer ServiceStaff

    Reviewed Feb. 27, 2018

    I passed out and fell to the floor, and when I came to myself, I called Life Alert. They stayed on their phone until the ambulance arrived and checked me out and took me to the hospital. I appreciate what they did. Thanks again.

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    Customer ServiceStaff

    Reviewed Feb. 27, 2018

    While caring for my son’s dog – I left his home to go home – I was putting in the code to close the garage door – I lost my balance and fell. I pressed my Life Alert help button and the fire department came. I was not injured, except a skinned elbow which one of the lady fire person cleaned and bandaged and helped me to my feet. The people who answered my call at Life Alert were very helpful and I really appreciate your help.

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    Reviewed Feb. 26, 2018

    I wear long leg braces and fell in my driveway transferring from my scooter to my van. I could not get up. I called Life Alert and they contacted local EMT’s who picked me up and checked me out for injuries. Life Alert followed up to see that I was okay.

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    Verified purchase

    Reviewed Feb. 26, 2018

    I fell and broke my right wrist, and twisted my ankle and tore the muscle in my leg. Life Alert answered my notion for help instantly and stayed with me until help arrived. Don’t know what I would have done without them.

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    Customer ServiceStaff

    Reviewed Feb. 23, 2018

    I cut the front of my leg and it was bleeding bad. I could not get the bleeding to stop. I called for help and they came right away and got the bleeding stopped. They were so helpful and had very nice manners. Thank God for Life Alert.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 23, 2018

    Husband fell in our bedroom as he stepped on his shoe as he was getting out of bed. I punched the Life Alert button and a voice came over the speaker asking what help he needed. She called the paramedics and they quickly came and pulled him up. He was not injured and they left. The Life Alert person stayed on the line until they left. She also called my son and friend on list.

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    Verified purchase

    Reviewed Feb. 22, 2018

    I called Life Alert December 11, 2017. I was very sick. I called at 2am. They came right away and took me to the emergency. If it wasn’t for Life Alert, I don’t think I would have made it. Thank you.

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    Customer ServiceMonitoring

    Reviewed Feb. 22, 2018

    My dad had a non-stop nose bleed so we called Life Alert and they immediately called the EMT’s, and police, and ambulance – Life Alert stayed on the call until my dad was transferred to the hospital. They also called the other contacts on our list to let them know what happened.

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    Verified purchase

    Reviewed Feb. 21, 2018

    My mother had a pinched nerve in her back and it caused severe leg pain. She was struggling to walk, so we used Life Alert to call 911. I was very grateful for the service.

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    Staff

    Reviewed Feb. 21, 2018

    My sugar dropped very low, they worked on me until I got better, and they stayed with me until they made sure I was ok. Than they told me what to do. They didn’t leave until they were sure I was all right. Truly professional and kind. Thank you, Life Alert.

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    Verified purchase

    Reviewed Feb. 20, 2018

    Husband was choking on a large marshmallow and when I saw he was having trouble getting his breathe, I performed the Heimlich on him, and it went to his stomach. I had called Life Alert and the firemen and police came and checked him over.

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    MonitoringStaff

    Reviewed Feb. 20, 2018

    I had chest pains thinking I was having a heart attack. They answered me immediately and stayed on the line until the ambulance got here, even talked to one of the EMTs. I’m well pleased with their assistance.

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    Customer ServiceStaff

    Reviewed Feb. 19, 2018

    Mom had difficulty breathing. Life Alert operator responded immediately and EMT team arrived too. Operator was able to communicate well to me while response team was here -- until mom was brought to hospital. Operator notified 2 members of the family too which is very helpful

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    Customer ServiceMonitoring

    Reviewed Feb. 19, 2018

    Our mother fell – punched the Life Alert button. Life Alert called 911 and first person on call list who immediately came over and stayed until EMT’s and some family members arrived. Saved her life!!!

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    Monitoring

    Reviewed Feb. 16, 2018

    My mother could not get out of bed. She was dizzy – she pressed her Life Alert button and immediately got an answer and Life Alert waited until the ambulance got there. I am very pleased with your service.

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    MonitoringPunctuality & Speed

    Reviewed Feb. 16, 2018

    With Life Alert, I was able to get to the emergency room at the hospital quickly. The ambulance was prompt on getting to the scene of where I fell. The accident (fall) resulted in a busted left knee cap that broke in 3 places and required surgery.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2018

    I called and was told help was on the way almost immediately. They were there to help in about 8 to 10 minutes. Life Alert notified my family immediately. Everything went well. I certainly am well pleased with the system.

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    Customer ServiceStaff

    Reviewed Feb. 15, 2018

    I thank you that all things worked out well the day of my car accident. When I called your office, you responded right away and the emergency transportation service were out there within fifteen minutes. I thank you for calling my children so they would be aware of what’s going on. In other words, you did an excellent job. I’ve been telling my friends about Life Alert.

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    Customer Service

    Reviewed Feb. 14, 2018

    Male caller today 02.14.18 from Life Alert at 12:42 PM was abusive and crass. After he told me to contact some other low rate service then he hung up on me. I only asked for the price of the plans. He told me he was better than mail information offered from when I called several days ago and spoke to Pamela. This service has lost the courtesy that firms should offer. I will not recommend them to anyone.

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    Life Alert
    Response from Life Alert

    Life Alert takes establishing relationships with our customers as important as saving lives. Our representatives have vast knowledge in personal protection and we are proud of the fact that we spend a great deal of time with our customers – answering their questions, understanding their needs, and helping design a Life Alert protection package that fits their lifestyle and financial budget. A phone consultation helps to give us an idea of what the customer needs first before we can give prices. However, we apologize to Quentin of Houston, TX that he felt our rep was abrasive – as this is inconsistent with our training and policies. We have escalated this concern to the rep’s manager.

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    Customer Service

    Reviewed Feb. 14, 2018

    I stepped intentionally off my front landing and I experienced a freaky broken ankle. I crawled in the house and called Life Alert who responded immediately and they called my son and daughter-in-law. Help was on the way! Wonderful service.

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    Customer ServiceMonitoring

    Reviewed Feb. 14, 2018

    My emergency call was a nose bleed, which doesn’t sound like much, but blood thinners makes it look like a crime scene. The Life Alert operator stayed with me until the ambulance arrived. I don’t know what I would do without Life Alert.

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    Staff

    Reviewed Feb. 13, 2018

    I fell in the house. My balance is very bad and so are my knees. I cannot get up from the floor by myself. They are always there to help me. Wouldn’t be alive if it wasn’t for Life Alert. Thank you.

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    Reviewed Feb. 13, 2018

    I was choking at home alone. Pressed my Life Alert wrist button, could barely speak. The Life Alert operator stayed on the line with me until paramedics arrived.

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    Staff

    Reviewed Feb. 12, 2018

    My mother is 100 years old and lives by herself. She was baking and somehow she couldn’t turn the oven off, therefore it was getting hot more and more. She pushed her panic button and Life Alert went to work on her behalf. The firemen came and pulled the oven from the wall and unplugged it. Praise God for them. It really could have been a terrible situation. Thank you, Life Alert, for being there.

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    Reviewed Feb. 12, 2018

    I’ve had to use Life Alert many times. The experience is always good as was this last one when I had a mild heart attack, and I reached the hospital before it became serious.

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    Customer ServiceMonitoring

    Reviewed Feb. 9, 2018

    My dad dropped the remote control for the TV and tried to get it, and accidentally fell out of bed and couldn’t get up. Police and EMTs came, found the hidden key, and got him back up. No hospitalization was needed. The response from Life Alert was very good. I was also called and met them at the house.

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    Verified purchase

    Reviewed Feb. 9, 2018

    Twice I have fallen outside my house. If I hadn’t had my Life Alert in my pocket I would have had to lie there for a long time until someone came along and found me. I pushed the button and was surprised on how soon help came to me. Thanks so very much for Life Alert!!!

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    Customer ServiceMonitoring

    Reviewed Feb. 8, 2018

    I woke up having trouble breathing and coughing, and I called my heart doctor and he told me to call 911 and get to the hospital. I pressed my Life Alert and they responded and called the ambulance and in no time they were here. Life Alert stayed on the phone and my granddaughter said they called and let her know what was going on and kept her informed which she really appreciated. I am fine now but I had congestive heart failure, pneumonia, and a mild heart attack. Thank you for the fast response.

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    Reviewed Feb. 8, 2018

    I was alone and fell in the bathroom, my side hit the tub. I pushed the red button on my Life Alert and after a very few minutes the firemen were here to pick me up and put me in the bed.

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    Staff

    Reviewed Feb. 7, 2018

    I’m very weak and when I fall I can’t pull myself up, so I rang my button and they came fast and are really nice and very kind to me even when I fall and don’t hurt myself. I don’t mind calling because I know they will be nice and kind to an old 91 year old lady.

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    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Feb. 7, 2018

    Needed assistance and Life Alert responded quickly. EMS was courteous and helpful. Appreciate calls to my family that were made immediately upon notice of my need for assistance.

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    Fall DetectionStaff

    Reviewed Feb. 6, 2018

    I am very happy to wear a Life Alert pendant. I have called it on several occasions. The operator on all occasions have been very helpful and stayed with me until help came. I feel “never alone” -- good feeling.

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    Customer Service

    Reviewed Feb. 6, 2018

    We have had several interactions using the Life Alert system and the response has always been immediate, courteous, and thorough.

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    Monitoring

    Reviewed Feb. 5, 2018

    A stranger was trying to enter my home after I told him to leave. Life Alert notified the police and they removed him and he hasn’t come back. Thanks.

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    MonitoringStaff

    Reviewed Feb. 5, 2018

    My dad fell down after a low pressure episode. He pushed the Life Alert button and EMS responded. He was helped to his feet and now has his blood pressure under control.

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    Contract & TermsStaff

    Reviewed Feb. 2, 2018

    Make sure you read all the fine print on the contract or you will be paying monthly for a very long time. Save and document all correspondence because the people who work are not very nice. Bottom line stay away and pick a different system.

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    Life Alert
    Response from Life Alert

    It is always a good idea to read any contract thoroughly before signing. Life Alert goes over the details of the agreement with the customer two times before mailing the agreement to be read and signed at the convenience of the customer’s home. The agreement is only 1 page (two-sided) and has the main terms of the agreement in large, bold font so our elderly customers can clearly see, read, and understand the terms before signing.

    More importantly, our service agreement is Life Alert’s Price Protection, which guarantees that there are no hidden fees or price hikes for the duration of use, unlike the different system companies which raise prices at will. Also, the service agreement makes Life Alert fiducially responsible to get our customers help. Life Alert takes pride in protecting our customers and allowing them to live in their own homes independently.

    Verified purchase

    Reviewed Feb. 2, 2018

    I had a bad fall and my head was bleeding badly – fortunately my niece was here at the time (as I live alone) I could not press the Life Alert button because of the position I fell in, so she had to do so. I ended up in the trauma center as my head was bleeding inside – I am lucky to be alive!

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    Customer ServiceMonitoring

    Reviewed Feb. 2, 2018

    My mother had fallen – she did not respond back to the dispatcher after hitting the button – Life Alert called 911 and worked tirelessly to locate my family members on the list to inform them. Thank you!

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    Verified purchase

    Reviewed Feb. 1, 2018

    I went outside about 1a.m. to get my trash container to fill for pick up in 2 days. I was tired and my legs were weak. I came to step up and wasn’t sure if I wanted to go on or go back. I decided to go on and get what I came for – didn’t work, my legs came out from under me and down I went. Thank heaven for Life Alert. All I had to do was push the button, Life Alert came to my rescue - help came and got me up and inside. Got my container for me too.

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    Customer ServiceStaff

    Reviewed Feb. 1, 2018

    Fell in bathroom – unable to get up! I then alerted Life Alert by pressing pendant. Response was quick and professional – agent was calm and reassuring. All my contacts said agents were so understanding and kept them aware of my status.

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    Reviewed Jan. 31, 2018

    My furnace is wood burning and is not in good shape. It let CO come inside instead of going up the chimney. The detector went off – I got me and the dog out in the car. The fire department came – emptied out the furnace and I aired out the house. At 3 a.m., I came in and went back to bed.

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    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2018

    Was quick – responsive – immediately contacted EMTs. I’m very pleased. They helped save my life!

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    MonitoringPunctuality & SpeedStaff

    Reviewed Jan. 30, 2018

    I had an impacted bowel. Couldn’t take the pain any longer. Both ambulance and paramedics from the local fire department arrived promptly. The attendant in the ambulance is always very concerned and makes you feel better and more comfortable. Thank you for the good service.

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    Staff

    Reviewed Jan. 30, 2018

    They have been there each time I fell and they transported me to the hospital when I was ill. They’ve really been helpful. I’m glad I have Life Alert.

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    Staff

    Reviewed Jan. 29, 2018

    What Life Alert provided to my people left behind was comfort. I’m being taken in an ambulance with a common medic man who is equipped to handle any situation.

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    Punctuality & SpeedFall Detection

    Reviewed Jan. 29, 2018

    I had fallen – pushed my button – help came very quickly – they were very helpful and sympathetic. I would not hesitate to refer them to anyone.

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    Staff

    Reviewed Jan. 26, 2018

    I was getting out of bed in the AM. Lost my balance and fell onto the bed. Slipped off of bed and landed on the floor. Could not get up and pushed my Life Alert button. Help was here in nothing flat. I was so grateful I had “Life Alert”.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Jan. 26, 2018

    My mom was very unresponsive and having a hard time breathing. An in-house doctor advised us to call Life Alert and get her into the hospital. The dispatcher was calm and very helpful and alerted the medical ambulance and paramedics quickly. Thank you!

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    Staff

    Reviewed Jan. 25, 2018

    My husband had a bad fall (age 95) and I couldn’t help him up. Life Alert was here in a matter of moments and helped him up and into bed. Kind and courteous.

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    Punctuality & Speed

    Reviewed Jan. 25, 2018

    They responded on time and had emergency help here ASAP. For Life Alert I am very grateful. I recommend people get this for seniors and elderly and disabled.

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    Staff

    Reviewed Jan. 24, 2018

    My problem has always been one of getting up after a fall. This has happened 4 times. I live with (as a caretaker) a totally wheelchair ridden daughter, so I am usually alone. The Life Alert staff has made my life feel more secure knowing they are always willing and able to help. God Bless this whole organization!

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    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2018

    They were here very quickly and made me feel very comfortable – even with all the bloody mess that I was in – the young lady was very nice and made me feel comfortable and the young man was just as nice – you have a wonderful and caring group – God Bless them all!!!

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    Customer ServiceMonitoring

    Reviewed Jan. 23, 2018

    Life Alert is a life saver. They were right here when called and stayed until the ambulance came. Thank you, Life Alert.

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    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2018

    Due to severe pain in my left hip, I called Life Alert by my pendant. They took me to the emergency room. I was x-rayed and later told that everything was diagnosed as being normal. My niece came later and picked me up.

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    Punctuality & SpeedStaff

    Reviewed Jan. 22, 2018

    I had knee replacement and my balance was off. I got to my feet too quickly and slid down to the floor and couldn’t stand back up. I was alone at the time so I called Life Alert. They were very prompt and helpful to get me back up. Thanks for them.

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    Customer ServiceMonitoringStaff

    Reviewed Jan. 22, 2018

    Husband had fallen while I was gone an hour and half away. He didn’t hear the base (he’s hard of hearing) so didn’t responded. Life Alert called me and I in turn called my granddaughter – Life Alert sent ambulance and fire truck since no one knew how he was. Life Alert called me 3 times to keep me appraised of the situation.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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