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Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 32 Reviews 4425 - 4575
    Verified purchase
    Customer ServiceMonitoring

    Reviewed Feb. 2, 2018

    My mother had fallen – she did not respond back to the dispatcher after hitting the button – Life Alert called 911 and worked tirelessly to locate my family members on the list to inform them. Thank you!

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    Verified purchase

    Reviewed Feb. 1, 2018

    I went outside about 1a.m. to get my trash container to fill for pick up in 2 days. I was tired and my legs were weak. I came to step up and wasn’t sure if I wanted to go on or go back. I decided to go on and get what I came for – didn’t work, my legs came out from under me and down I went. Thank heaven for Life Alert. All I had to do was push the button, Life Alert came to my rescue - help came and got me up and inside. Got my container for me too.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 1, 2018

    Fell in bathroom – unable to get up! I then alerted Life Alert by pressing pendant. Response was quick and professional – agent was calm and reassuring. All my contacts said agents were so understanding and kept them aware of my status.

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    Verified purchase

    Reviewed Jan. 31, 2018

    My furnace is wood burning and is not in good shape. It let CO come inside instead of going up the chimney. The detector went off – I got me and the dog out in the car. The fire department came – emptied out the furnace and I aired out the house. At 3 a.m., I came in and went back to bed.

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    Punctuality & SpeedStaff

    Reviewed Jan. 31, 2018

    Was quick – responsive – immediately contacted EMTs. I’m very pleased. They helped save my life!

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    MonitoringPunctuality & SpeedStaff

    Reviewed Jan. 30, 2018

    I had an impacted bowel. Couldn’t take the pain any longer. Both ambulance and paramedics from the local fire department arrived promptly. The attendant in the ambulance is always very concerned and makes you feel better and more comfortable. Thank you for the good service.

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    Verified purchase
    Staff

    Reviewed Jan. 30, 2018

    They have been there each time I fell and they transported me to the hospital when I was ill. They’ve really been helpful. I’m glad I have Life Alert.

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    Verified purchase
    Staff

    Reviewed Jan. 29, 2018

    What Life Alert provided to my people left behind was comfort. I’m being taken in an ambulance with a common medic man who is equipped to handle any situation.

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    Verified purchase
    Punctuality & SpeedFall Detection

    Reviewed Jan. 29, 2018

    I had fallen – pushed my button – help came very quickly – they were very helpful and sympathetic. I would not hesitate to refer them to anyone.

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2018

    I was getting out of bed in the AM. Lost my balance and fell onto the bed. Slipped off of bed and landed on the floor. Could not get up and pushed my Life Alert button. Help was here in nothing flat. I was so grateful I had “Life Alert”.

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    Verified purchase
    MonitoringPunctuality & SpeedStaff

    Reviewed Jan. 26, 2018

    My mom was very unresponsive and having a hard time breathing. An in-house doctor advised us to call Life Alert and get her into the hospital. The dispatcher was calm and very helpful and alerted the medical ambulance and paramedics quickly. Thank you!

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    Verified purchase
    Staff

    Reviewed Jan. 25, 2018

    My husband had a bad fall (age 95) and I couldn’t help him up. Life Alert was here in a matter of moments and helped him up and into bed. Kind and courteous.

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    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 25, 2018

    They responded on time and had emergency help here ASAP. For Life Alert I am very grateful. I recommend people get this for seniors and elderly and disabled.

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    Verified purchase
    Staff

    Reviewed Jan. 24, 2018

    My problem has always been one of getting up after a fall. This has happened 4 times. I live with (as a caretaker) a totally wheelchair ridden daughter, so I am usually alone. The Life Alert staff has made my life feel more secure knowing they are always willing and able to help. God Bless this whole organization!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 24, 2018

    They were here very quickly and made me feel very comfortable – even with all the bloody mess that I was in – the young lady was very nice and made me feel comfortable and the young man was just as nice – you have a wonderful and caring group – God Bless them all!!!

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed Jan. 23, 2018

    Life Alert is a life saver. They were right here when called and stayed until the ambulance came. Thank you, Life Alert.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 23, 2018

    Due to severe pain in my left hip, I called Life Alert by my pendant. They took me to the emergency room. I was x-rayed and later told that everything was diagnosed as being normal. My niece came later and picked me up.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Jan. 22, 2018

    I had knee replacement and my balance was off. I got to my feet too quickly and slid down to the floor and couldn’t stand back up. I was alone at the time so I called Life Alert. They were very prompt and helpful to get me back up. Thanks for them.

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    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Jan. 22, 2018

    Husband had fallen while I was gone an hour and half away. He didn’t hear the base (he’s hard of hearing) so didn’t responded. Life Alert called me and I in turn called my granddaughter – Life Alert sent ambulance and fire truck since no one knew how he was. Life Alert called me 3 times to keep me appraised of the situation.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 19, 2018

    We arranged and set up Life Alert in our mother’s home. She was resistant but agreed to the monitor base in her home and the lanyard to wear, but she declined to use the help phone and told the salesman she didn’t want it. So it wasn’t sent to her. After my mom's passing, we called to cancel her account but and despite us reminding them my mother never received the help phone. They told us we still were responsible for the cost of the phone. No matter who we talked to, leaving unanswered messages with the original salesman, we were never listened to and they insist we pay for equipment we never received. Their retention department was so rude even after telling them our mom had just passed. We would never recommend this company to anyone!

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    Life Alert
    Response from Life Alert

    We are very sorry to hear the passing of Joseph of Collegeville’s mother. We understand how difficult of a time end-of-life matters can be for family members. We have thoroughly investigated this concern and have concluded that our customer did received all of the equipment that was ordered. We have electronic data verifying that a test of the Help Phone was made at the home of the customer, by the customer and her daughter several times, and that the signed agreement indicates the equipment was delivered.

    After reviewing the audio recordings, it is concluded that everyone that Joseph of Collegeville spoke with at Life Alert were understanding and sympatric to his loss, including the salesman that he was transferred to. Our retention department is specially trained to handle sensitive situations, such as this. Unfortunately, as we were trying to help him, Joseph of Collegeville very clearly cussed at us and hung up. Currently, we are standing by to complete the cancellation process.

    Verified purchase
    Staff

    Reviewed Jan. 19, 2018

    Me and my husband was going down the ramp to the car. He was taking me to a doctor’s appointment and he told me to hold onto the back of him and we both fell. My left leg was broken in the femur (thigh). Several men came to help. They started an I.V. or pain medicine. I have breathing problems and they gave me oxygen too. They got me to the hospital and they did surgery. They were very good to me. Thank God for Life Alert!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 19, 2018

    Life Alert is always there when I need them. The person stayed on the phone until the help came. Thank you.

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    Verified purchase
    Staff

    Reviewed Jan. 18, 2018

    I had fallen. A friend helped me get back in my car. I drove home but couldn’t get out of my car at that point. I pushed my button and EMT’s came to help me. My family was notified. Diagnosis – broken hip.

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    Verified purchase

    Reviewed Jan. 18, 2018

    I was home alone, when I began to get shortness of breath and then I could not stand-up. My sugar went up very high. If it had not been for Life Alert’s help, I don’t know what could have happened.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2018

    I have been trying to cancel my 93 year old mother's account and NO ONE will do it. It only took 10 minutes to sign up for it! You call and the salesperson said he can't do it. You call the number he says to call and they put you on hold forever and then it goes to someone's voicemail and then they do not call back. They have charged my mother's account the higher amount that she DID NOT agree to. Now they will not call me back or allow me to talk to anyone. It's been 3 days now trying to cancel. All they do is give you “THE RUN AROUND”. Oh, they are good at that.

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    Life Alert
    Response from Life Alert

    We apologize to Gail of Harbor Springs, for having her wait on hold. We have escalated this complaint to the manager of the department for quality assurance. When talking to Gail of Harbor Springs, we did try to assist her the best that we could. We did not prevent her from talking to anyone, nor did we give her the run-around. We accommodated her requests. We appreciate her bringing these concerns to our attention as we are always open to feedback so we can improve our customer service.

    Verified purchase
    Punctuality & Speed

    Reviewed Jan. 17, 2018

    I fell on my driveway (tripped on the garden hose). I faced planted. When I sat up to assess the damage, I saw that I was bleeding from a cut above my eye. I decided to stay there and pushed my Life Alert button. I put it on when I get dressed in the morning and leave it on. I use the GPS button. The paramedics came quickly, treated me, and took me to the ER. Life Alert also called my daughter, so she was there also.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 17, 2018

    My mom fell in her home. The paramedics were there very quickly and helped her up. She was not hurt, but they ensured she was ok and comfortable before they left. Both my sister and I were alerted immediately. I particularly like the call back to ensure all was fine.

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    Verified purchase

    Reviewed Jan. 16, 2018

    During my three year period with Life Alert services, I’ve been so pleased with your professionalism, expedient service and compassion. The family thanks you from the bottom of our hearts.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 16, 2018

    Life Alert answered all my calls in a professional manner, and kept me informed as to how far help was away. They were very professional and I really appreciated how they kept me informed. Thank you very much.

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    Verified purchase

    Reviewed Jan. 15, 2018

    I fell and couldn’t get up. When I pushed the Life Alert button my 2 neighbors (with keys) were alerted and let the emergency people in and took me to the hospital.

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    Verified purchase
    Monitoring

    Reviewed Jan. 15, 2018

    I fell into the arm of the recliner and hurt my ribs. I called Life Alert and got an ambulance to the ER, where they came to find out I broke 4 ribs (7-8-9-10). Life Alert was there for me again! I can rely on Life Alert to always be there for me. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Jan. 12, 2018

    I fell and Life Alert was called and they stayed on the phone until first responders came. I have used Life Alert several times and also recommended it to others. I would not be without it. Thanks a lot!

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    Verified purchase

    Reviewed Jan. 11, 2018

    My mother has had to use Life Alert several times and feels very secure wearing her necklace knowing you are always there.

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    Verified purchase

    Reviewed Jan. 11, 2018

    Rolled over to arise for morning and had unexpected severe pain in my right hip. I managed to get to the front door so it would be unlocked but had to lie on couch until they arrived. They checked vital signs and reviewed where the outside key could be located, who notified etc. and took me to emergency and explained each thing they did on the way. Very reassuring.

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    Verified purchase

    Reviewed Jan. 10, 2018

    I had a major heart attack. Life Alert got me to the hospital. I survived my four arteries 89% closed with only a tiny trickle of blood and it supports my body. Life Alert got me to the hospital giving the doctors a chance to save me.

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    Monitoring

    Reviewed Jan. 10, 2018

    My mother fell and broke her ankle and leg, and Life Alert got the EMS people there and transported her to the hospital. Very good system!

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    Verified purchase
    Staff

    Reviewed Jan. 9, 2018

    The man on Life Alert was nice and very professional. He stayed on Life Alert until the medics arrived and took me to the hospital.

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    Staff

    Reviewed Jan. 9, 2018

    I fell and couldn’t get up. At my residents Life Alert sent 2 people to help me off the floor. I didn’t need an ambulance or the fire truck. They were courteous and helpful. They checked my medications and left after approximately 1/2 hour. All ok.

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    Verified purchase
    MonitoringStaff

    Reviewed Jan. 8, 2018

    I fell and could not get up. I activated my Life Alert button and the operator dispatched the ambulance to my home. The operator stayed on with me until the ambulance arrived and took me to the hospital. Very, very helpful.

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    Verified purchase
    Customer Service

    Reviewed Jan. 8, 2018

    I called in the middle of the night when I got up to go to the bathroom and couldn’t get back in bed because I couldn’t lift my leg due to weakness and pain in the back and hip. The Life Alert staff called the 911 team which did transfer me to the hospital emergency.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 5, 2018

    Bringing dogs back from a walk, one seen the cat next door and ran around me, wrapping the lease around my ankle causing me to fall. Landed on my knee, hurt so much I couldn’t stand, scooted over to the Life Alert box and pushed. Everyone that responded was professional and polite.

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    Verified purchase

    Reviewed Jan. 5, 2018

    I fell in my home at 4:00 o’clock in the morning. I pushed my Life Alert button and paramedics came soon and took me to the hospital. I broke my left arm. It was very painful.

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    Verified purchase

    Reviewed Jan. 4, 2018

    I was having a hard time breathing and I had a bad pain in my hip. I couldn’t move. The ambulance came and took me to the hospital. I pressed my button and Life Alert sent help.

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    MonitoringPunctuality & Speed

    Reviewed Jan. 4, 2018

    I was experiencing chest pain and shortness of breath -- Life Alert responded quickly -- sent the ambulance and let my son and my pastor know right away -- I highly recommend Life Alert to everyone I know, it saved my life!!

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    Punctuality & Speed

    Reviewed Jan. 3, 2018

    My mom is on oxygen 24/7 and the hose for her O2 came off and she was unable to put it back on. She pressed her button and was connected right away. Life Alert notified authorities and me also of the emergency. The authorities got there quickly and was able to hook her O2 tank back up. If she didn’t have Life Alert - it’s hard to say what the outcome would have been.

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    Verified purchase

    Reviewed Jan. 3, 2018

    I fell in the basement, was unable to get up. No phone available -- used my Life Alert and paramedics came to my rescue. No injuries -- helped up by two capable gentlemen. Thank you.

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    Verified purchase
    Staff

    Reviewed Jan. 2, 2018

    Mom caught her slipper on a nail in the floor. She tripped and fell. I couldn’t get her up so I used Life Alert and the paramedics were there in a timely fashion. Good job!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 2, 2018

    My grandson had a seizure, banged his head. The Life Alert lady talking to me was very friendly. She stayed on till ambulance arrived. They took care of him. The lady called my sister and told her everything was okay with my grandson. Thank you for being prompt on answering our call and getting help to us. Appreciate your service.

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    Customer Service

    Reviewed Jan. 1, 2018

    My father fell in his backyard and was unable to get up. He could not get his phone to work to call me, so he pressed his Life Alert button. The ambulance got to his home before I did. Life Alert had called me, then called me again afterwards. If my dad had not had Life Alert he would have laid in the backyard for an unknown amount of time.

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    Customer ServiceMonitoringStaff

    Reviewed Jan. 1, 2018

    I fell two times in the kitchen. I fell backwards as I was having a dizzy spell. I did pass out for a short time, luckily there was no blood and no broken bones, I was lucky! The Life Alert dispatcher answered the phone within two minutes and asked questions and stayed on the line until the paramedics arrived. I was taken to the hospital and they checked me over. I stayed there for two days. The Life Alert dispatcher was very polite and helpful, they also kept me calm.

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    Customer Service

    Reviewed Dec. 29, 2017

    I fell getting out of bed and could not get up. Life Alert answered my button call immediately, called the emergency services, and the people on my emergency list.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 29, 2017

    Life Alert has helped me many times and I really appreciate how quickly they arrive. They stay until they are sure I am ok and then I get a follow up phone call. They are great to me and I thank them.

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    MonitoringStaff

    Reviewed Dec. 28, 2017

    I was cooking and forgot to turn the burner down. The food caused the alarm to go off, causing smoke in the apartment. Life Alert called me to see what was wrong. I had smoke in the apartment and the alarm wouldn’t go off. I was asked if I need the fire department, worker came and they put the alarm on correct to make sure all were well. The Life Alert people would not leave me until help came.

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    Verified purchase

    Reviewed Dec. 28, 2017

    Life Alert has saved my life three times. It is the very best money I have ever spent. I tell everyone they should get Life Alert. You never know when it will be needed. One of the very best services in the whole world!! I have been in the hospital for 20 days already. I would have bled to death if Life Alert had not answered my button call. God bless all of you.

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    Punctuality & Speed

    Reviewed Dec. 27, 2017

    I couldn’t catch my breath, I sat alone for a relatively long time and it didn’t get better. I pulled out my button for Life Alert. They came quickly, so quickly that I was on oxygen and in the ambulance very fast. Great!

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    Verified purchase

    Reviewed Dec. 27, 2017

    My mother had a very serious bleed and fall. She had the presence of mind to press her button. Life Alert called first responders and then me. By the time she got to the hospital she was barely responsive. She was bleeding so much. Life Alert saved her life!

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    Staff

    Reviewed Dec. 26, 2017

    I called Life Alert and they have been considerate, kind, helpful, and I would recommend them to anyone. They are OK in my book.

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    Staff

    Reviewed Dec. 26, 2017

    Very responsive and helpful when dad had a couple of emergencies. They kept us always informed of what was happening and kept the family informed of what was happening with dad. I think you’re the greatest.

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    Staff

    Reviewed Dec. 25, 2017

    I was in severe pain, Life Alert staff were very kind and efficient in getting me to the hospital. I very much count on Life Alert.

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    Reviewed Dec. 25, 2017

    I am so grateful and blessed to have Life Alert in my life. I live alone and no immediate family. Life Alert is my life saver.

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    Customer Service

    Reviewed Dec. 22, 2017

    My mother fell and could not get up and get to the phone. Life Alert called me and I came. If it had not been for Life Alert she would have been on the floor till the next day.

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    Monitoring

    Reviewed Dec. 22, 2017

    My mom was home by herself and got a bloody nose. The blood wouldn’t stop from her nose after more than 15-20 minutes so she hit the Life Alert button for help. Fire department and EMTs arrived and transported her to the local hospital. Messages from Life Alert were left to all our family members to notify us of what happened and that she was taken to local hospital. Follow up call from Life Alert also followed. We all appreciate the care and concern. Speedy and professional service by Life Alert!

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    Customer Service

    Reviewed Dec. 21, 2017

    I fell feeding my cats. Life Alert was on the phone at once. I had help in less than a few minutes. Thank you!

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    Reviewed Dec. 21, 2017

    After losing her balance, my mom fell in her living room. She was sandwiched between her chair and wall. She pressed her Life Alert button and requested help. I was contacted and informed that emergency personnel were being dispatched. Because this incident occurred at night, she may have spent the night trapped if she had not had Life Alert.

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    Verified purchase

    Reviewed Dec. 20, 2017

    I had an accident out on my sidewalk. My walker slid into a cut on the sidewalk and I fell. I was bleeding all over my face, hand and arm. Also got a black eye. Was in the hospital for seven days. Life Alert took care of me very well. Thank you.

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    Verified purchase

    Reviewed Dec. 20, 2017

    My electricity went out and Life Alert called. It was the night of the Cascade fire. Without Life Alert, I would not be alive. My home was spared; however, over 200 homes burned to the ground.

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    Customer ServiceStaff

    Reviewed Dec. 19, 2017

    I fell and broke my left hip. Life Alert stayed on the phone until help (paramedics) arrived. They helped keep me calm.

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    Reviewed Dec. 19, 2017

    Had chest pain and was taken to the hospital to find out I had a heart attack. I had surgery and am doing well. I appreciate Life Alert staying on the line with me and notifying my family.

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    Fall Detection

    Reviewed Dec. 18, 2017

    My daughter, an attorney, researched several options for my mother. We made the call to Life Alert and received needed help for my mother. Within 3-4 months she fell and help was sent. We are thankful for Life Alert’s personnel and their support during this stressful situation. Every promise made to our family was fulfilled during our ordeal.

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    Verified purchase

    Reviewed Dec. 18, 2017

    I am very pleased with Life Alert. Every time I push my button, we can hear you loud and clear. Thank you, Life Alert.

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    Customer ServiceMonitoring

    Reviewed Dec. 15, 2017

    I fell in my kitchen and I had a pan on the stove. It started to smoke so I pushed my Life Alert button. The Life Alert dispatcher that answered my call was very helpful. I would recommend you to anyone. In fact, I already have. In fact, I feel you saved my life. I was not able to reach my phone. Thank you.

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    Verified purchase
    Staff

    Reviewed Dec. 15, 2017

    Life Alert was very helpful when my husband fell on the back patio. I called Life Alert and they were right here. You can’t ask for better help. They were very kind when helping him to the hospital.

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    Verified purchase
    Staff

    Reviewed Dec. 14, 2017

    I had a rapid attack of A-fib and was treated remarkably well. These people saved my life. I would and have recommended Life Alert to many of my friends. Thank you so much!

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    Punctuality & Speed

    Reviewed Dec. 14, 2017

    I have had to use Life Alert many times and they are always courteous, helpful, and caring. I always receive help very quickly. I am very thankful for having Life Alert.

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    Fall DetectionStaff

    Reviewed Dec. 10, 2017

    Our Aunt fell & mashed her pendant several times. Life Alert called us & the ambulance was there at her house when we arrived. Life alert called verifying the ambulance was carrying her to the hospital. Told us they would keep us updated if she was re-routed to another facility. The dispatcher was very professional & kept us updated all the way. Their service is awesome!!

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    Customer ServiceStaff

    Reviewed Dec. 6, 2017

    My husband was watching TV while sitting on the seat of his walker. He called me into the room and he was slumped over in the walker and was unresponsive. I called Life Alert and they called the EMTs. The EMTs assessed his condition and determined that he needed to be taken to the hospital.

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    Monitoring

    Reviewed Dec. 6, 2017

    I fell when trying to get out of bed during the night and broke my leg. Life Alert called the ambulance and reached out to all persons on my contact list. The EMTs took me to the hospital.

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    Customer ServiceMonitoring

    Reviewed Dec. 5, 2017

    I had fallen and couldn’t get to my feet. The Life Alert operator called me on my landline and notified me that they would call 911 on my behalf. They stayed on the line with me until help actually arrived. I was amazed because they had clearly fulfilled their mission when they called 911, but they went above and beyond what they had to do.

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    Staff

    Reviewed Dec. 5, 2017

    What I appreciated the most about Life Alert is that not only did they stay on the line with me until the EMTs arrived, but they would also talked to me and told me they were still with me. When the EMTs arrived and started asking me questions, Life Alert interrupted and gave them all the information they needed. I appreciated that because I didn’t feel like speaking.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 4, 2017

    My parents relied on each other to call for help, when needed. But due to my mother’s poor hearing, we told them to use the Life Alert button. My father had lung problems, which were worse during the night. When he couldn’t breathe, he couldn’t speak very well, thus my mother couldn’t hear him. He pressed his button and the emergency help was contacted immediately. My father and everyone involved was so relieved.

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    Customer ServiceStaff

    Reviewed Dec. 4, 2017

    I fell in the bathroom and hurt my arm and hip. I called Life Alert and the response was really fast and they were really professional. The EMTs helped me up and everything was fine. I only had a big bruise on my arm and hip. I was really glad everything was fine. Thank you.

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    Staff

    Reviewed Dec. 1, 2017

    I had fallen on the floor and couldn’t get up. Life Alert called the paramedics, who helped me get up. They treated me in the apartment, so I didn’t have to go to the hospital.

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    Reviewed Dec. 1, 2017

    I was very weak from an infection. I got up too fast from the toilet and fainted. My house helper happened to come that day, so she pushed the Life Alert button. Life Alert called my children and the EMTs. The EMTs took my blood pressure and checked my heart. While they were working on me, Life Alert called and gave the EMTs the physical history. We were all very impressed with the follow up from Life Alert.

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    Customer Service

    Reviewed Nov. 30, 2017

    My father fell in his backyard and was unable to get up. He could not get his phone to work to call me, so he pressed his Life Alert button. The ambulance got to his home before I did. Life Alert had called me, then called me again afterwards. If my dad had not had Life Alert he would have laid in the backyard for an unknown amount of time.

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    Customer ServiceMonitoringStaff

    Reviewed Nov. 30, 2017

    I fell two times in the kitchen. I fell backwards as I was having a dizzy spell. I did pass out for a short time, luckily there was no blood and no broken bones, I was lucky! The Life Alert dispatcher answered the phone within two minutes and asked questions and stayed on the line until the paramedics arrived. I was taken to the hospital and they checked me over. I stayed there for two days. The Life Alert dispatcher was very polite and helpful, they also kept me calm.

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    Punctuality & Speed

    Reviewed Nov. 29, 2017

    I fell at home and Life Alert quickly and carefully got me to the emergency room. It took a while to determine my injury, but Life Alert helped save my life.

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    Customer Service

    Reviewed Nov. 29, 2017

    I fell outside and couldn’t get back up again. Life Alert called my family and after medics came and everything was ok, they called the family again to tell them that I was ok.

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    MonitoringStaff

    Reviewed Nov. 28, 2017

    The last time I fell in my house, my granddaughter was with me. She talked to the Life Alert dispatcher, and the dispatcher kept my granddaughter calm. I was not hurt, I just could not get up. Help was here in minutes. The second time I fell on my porch, Life alert sent help and they were here in minutes. Again, I was not hurt, I just couldn’t get up. Life Alert was wonderful, my hat is off to you.

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    MonitoringStaff

    Reviewed Nov. 28, 2017

    I slipped and fell in the bathroom. I had been ill and didn’t have the strength to lift myself up. Life Alert responders sent the ambulance and they helped me up.

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    Reviewed Nov. 27, 2017

    I needed Life Alert two times and they were life savers. They also helped a neighbor of mine get up from a fall on her porch. Thank you for all that you do.

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    Staff

    Reviewed Nov. 27, 2017

    I fell and couldn’t get up. Help arrived within 10-15 minutes and two EMTs had me up within a few moments. They were both so nice and helpful. I was so pleased with the Life Alert service!

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    MonitoringFall DetectionStaff

    Reviewed Nov. 24, 2017

    I fell and nobody could help me get up. I called Life Alert on my pendant and helped arrived in less than 15 minutes. The police officer asked me a few questions and soon the ambulance came. The EMTs got me by the arms and lifted me right up. They helped me up and then they left.

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    Reviewed Nov. 24, 2017

    I had fallen down and due to a previous accident I cannot get up due to both knee caps being broken. I was outside and I had my Life Alert necklace on, so I pushed the button and Life Alert sent someone over. They were here within five minutes, thank you so much. I was fine, just had a sore tailbone.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 23, 2017

    I had a terrible fall and the pain in my back was not going away. So three days after the fall I called Life Alert to take me to the hospital. They were here within five to eight minutes after my call. They were fast, courteous, and extremely helpful. I was very impressed.

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    Customer ServiceMonitoring

    Reviewed Nov. 23, 2017

    I fell while trying to pull a cushion out of a chair. I pushed my Life Alert button and they immediately called 911. The ambulance arrived after 15 minutes. Life Alert contacted all my support contacts. Thank you, Life Alert.

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    Customer Service

    Reviewed Nov. 15, 2017

    My wife fell and the response was so quick I couldn’t believe it. The EMTs were at the door and helping her within minutes of the fall. Thank you.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 14, 2017

    Life Alert contacted us, and they kept trying until they could get a hold of us. They even called our work. Our father had fallen near his bed and was alert enough to finally press his button. Life Alert staff was thorough and reacted quickly and efficiently! The ambulance was already at his house when we arrived. They had also contacted his nephew who was listed as a contact. Thank you for all you do.

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    Reviewed Nov. 14, 2017

    I had a fall episode. I was unconscious for a period of time and do not remember pressing my Life Alert button, but somehow I did. They contacted my family members and ambulance personnel. I am very thankful, without Life Alert I don’t know how this would have ended.

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    Punctuality & Speed

    Reviewed Nov. 13, 2017

    Life Alert has come to my aid many times and each time they are prompt and very helpful while waiting for help to arrive. They stayed with me and kept me calm until they knew help had arrived. That’s why I don’t mind paying every month.

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    Punctuality & Speed

    Reviewed Nov. 13, 2017

    I’ve only had one experience with Life Alert, but that first experience was wonderful! They were very prompt, kind, and reassuring. I thank you.

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    Reviewed Nov. 10, 2017

    I had received three booster shots for the flu, pneumonia and diphtheria (in error by a pharmacist). I should only have had the flu shot. However, I awoke in the night with severe vomiting and the room was spinning like a 100 mph. My left arm was red hot, with a black line going down my arm as well as being swollen. I had no option but to contact Life Alert due to the severe reaction.

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    Customer Service

    Reviewed Nov. 10, 2017

    Life Alert stayed on the phone with mom until emergency services could get to her. Life Alert was able to tell emergency workers where the key was hidden in the garage as well as give them the code to open the garage door. We cried and hugged each other at the hospital saying how happy we were with Life Alert. It really works!!

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    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    I fell outside my door and fractured my hip. Life Alert was very kind and helpful. I feel safe knowing that they’re there when I call.

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    Customer ServiceStaff

    Reviewed Nov. 9, 2017

    When I pressed the Life Alert button, they answered right away. They stayed on the phone with me until the ambulance arrived. They were kind and very efficient. I cannot praise them enough.

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    Staff

    Reviewed Nov. 8, 2017

    My mother had a dizzy spell while in the bathroom and fainted. I was home at the time and pushed the Life Alert button as I needed assistance with her. The paramedics arrived within five minutes. She suffered no major injury. Life Alert stayed until paramedics did not need further information.

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    Staff

    Reviewed Nov. 8, 2017

    My mom was having a reaction to a medication she received, and it left her very weak and she was short of passing out. Life Alert was called and got her to the hospital. It helped a lot, as we got her back on track. The Life Alert team was very helpful and very calming for my mom. Thank you!

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    Customer Service

    Reviewed Nov. 7, 2017

    Mom fell and couldn’t get to her phone to call me. She pressed her Life Alert button and the dispatcher sent an ambulance. She could have been on the floor for hours if she hadn’t had Life Alert! We are grateful for their quick response and the peace of mind in knowing they are just a button push away.

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    Customer ServiceStaff

    Reviewed Nov. 7, 2017

    My mom’s legs were weak that day and she was unable to get up off the couch. She wasn’t near the phone so Life Alert couldn’t speak to her. However, shortly after, the EMTs arrived and helped her up!

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    Customer ServiceStaff

    Reviewed Nov. 6, 2017

    I am reassured because I have Life Alert. When I called, the Life Alert employee was great! Thank you for being there.

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    Staff

    Reviewed Nov. 6, 2017

    The Life Alert employee could not be any better. I had fallen on the carpet because I had turned around too fast. The paramedics checked my vitals and said they could take me to the hospital. I refused to go as no bleeding or bones broken. I just needed help to get on my feet.

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    Staff

    Reviewed Nov. 3, 2017

    I lost my balance getting ready for bed. I was not able to hinder the fall, as my feet slid on the slippery floor. I was laying on the floor and I was trying to get up, but couldn’t. My hearing aid and telephone was out of reach so I pushed my Life Alert button. A few minutes later, I heard the garage door open and voices coming to my rescue. They took my hand and walked me to my bed. I very much appreciate the polite and efficient people at Life Alert.

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    Reviewed Nov. 3, 2017

    My mother woke up and felt confused. She hit her head, but with the help of Life Alert, help arrived within a few minutes.

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    Reviewed Nov. 2, 2017

    I was frightened by someone I thought was an intruder at 5:30 in the morning constantly ringing the doorbell. It was pitch dark and I could not see who it was. I pushed the help button in the bathroom and Life Alert immediately contacted law enforcement and solved the problem.

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    Reviewed Nov. 2, 2017

    Life Alert has helped my mother in a life extending manner in the past few months. She had to use the device by herself the first time and I was with her just recently when she had to push the button again. She is still in the hospital getting better, but she would probably not be if it wasn’t for your help!

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    Staff

    Reviewed Nov. 1, 2017

    I fell and I thought I could get up by myself, but I found out that I need someone to help me up. I pushed the Life Alert button and they were here in five minutes or less. They gently helped me up the stairs. They were very nice people, smiling at me and talking to me as they were helping me in my home.

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    Reviewed Nov. 1, 2017

    I was experiencing a lot of pain in my hips, legs, and feet. I was with my daughters when I pushed the Life Alert button. Life Alert was a great help to me and I would recommend Life Alert to anyone who needs help right away. Thank you, Life Alert!

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    Staff

    Reviewed Oct. 25, 2017

    To begin with I have no depth perception. I was sewing with a machine and sowed through my finger. The needle went through the nail and through the back of my finger, so I pushed my Life Alert pendant. Everyone was extremely courteous. Ten minutes later four men came to my door. Out came the needle, and one washed the finger and put on a band aid. It’s been a few weeks now. P.S. I went right back to sewing and sowed for several hours.

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    Staff

    Reviewed Oct. 25, 2017

    Mother had trouble breathing and had pain in her lower stomach. Life Alert was called and they called the rescue squad who in turn took her to the hospital. They stayed in contact with my mother until help arrived.

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 24, 2017

    I fell on the ground beside the garage -- couldn’t get up -- I was not wearing my “outdoor” pendant, so I couldn’t talk with anyone -- I made it to the garage on my bum and kept pressing my pendant. The firemen came, lifted me up, and helped me in the house -- you called my son and daughter to make sure everything was ok. I appreciate you calling them. Nice company, good people to work with and it gives me a sense of confidence to work outside or when in the shower -- thanks Life Alert!

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    Customer Service

    Reviewed Oct. 24, 2017

    Brother slipped in the shower and could not get back on his feet. He did not injury himself, but needed help to get back on his feet. Life Alert notified the local fire/rescue who responded quickly to the call, and were able to assist him.

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    Monitoring

    Reviewed Oct. 23, 2017

    I was walking down the hallway to the bathroom and I hit a closet door that I had forgotten to close. The door hit the floor and I fell to my knees. I couldn’t get up, so I pushed my Life Alert panic button. Fifteen minutes the ambulance and paramedics arrived and took me to the emergency room. The service is great. I didn’t have any broken bones, thank goodness.

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    Reviewed Oct. 23, 2017

    I was returning from the bathroom at 3:00am one morning with my walker. I inadvertently positioned it wrong and I fell. I tried to get up on my own -- but could not -- so I pressed my Life Alert button more than once (it was the first time I used it). You got me help immediately. Thank you.

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    MonitoringStaff

    Reviewed Oct. 20, 2017

    I fell and broke my hip. The lady on the radio kept talking and asking me questions, because I was scared to death! The ambulance came and they were very nice. I have recommended Life Alert to several people and I think one got it for her mom! Your service is great for old folks like me!

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    Reviewed Oct. 20, 2017

    (CO2) Gas detector started beeping which went straight to Life Alert, who then called fire department. I was told to go outside and wait for the firemen, which I did. They tested all appliances -- we needed to purchase a new water heater. All was taken care of. Life Alert handled everything. Thank you!

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    Reviewed Oct. 19, 2017

    My mother slipped and fell in the bathtub. She was unable to get herself up and out of the tub. Life Alert summoned the help she needed and stayed connected with her, reassuring her, until help arrived. I hate to even think about what might have happened without the help of Life Alert.

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    Customer ServiceStaff

    Reviewed Oct. 19, 2017

    My mother has had Life Alert for 6 years. It has helped her stay independent. She was able to stay in her apartment, the staff did as we requested. If she fell and just needed the front desk, they called them before calling emergency.

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    Reviewed Oct. 18, 2017

    I was in extreme pain. I was handled sympathetically and with expertise. This was not the first time I have had to depend on your services. I’ve never been disappointed. I would and have recommended Life Alert.

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    Staff

    Reviewed Oct. 18, 2017

    I had fallen and needed help. Life Alert came immediately and took me to the hospital. Wonderful ride on the way to the hospital. I was treated immediately, and I was x-rayed, CT scan, and found to have 5 fracture ribs. Fortunately lung was not damaged, only slightly, but nothing to worry about and have recovered, pain is not as much due to the service I received from Life Alert. Had Life Alert for 4 years and have used it twice. Great service. Thank you and God Bless for such a service.

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    Customer ServiceMonitoring

    Reviewed Oct. 17, 2017

    I slipped to the floor while transferring from my bed to the wheelchair. Called Life Alert and twenty minutes from the time I slipped to the floor, I was back up in my wheelchair, thanks to the EMS workers that were dispatched.

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    Staff

    Reviewed Oct. 17, 2017

    I had chest pain on my right side, I called Life Alert and the person stayed on the line with me all the time I laid in bed. She was telling me that they were almost there and when they arrived. They were very helpful and courteous at all times.

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    Customer Service

    Reviewed Oct. 16, 2017

    My mother fell in the middle of the night and was able to push her Life Alert button. They couldn’t reach her by phone, so the local ambulance was dispatched and I was called. Everything worked out pretty well -- no broken bones! The Life Alert system worked as it should, and I’m thankful for that.

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    Monitoring

    Reviewed Oct. 16, 2017

    My mother fell Life Alert was notified and dispatched emergency personnel -- she was transported to the hospital -- thankfully she was fine. I met her at the hospital, she was released and I took her back home.

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    Customer Service

    Reviewed Oct. 14, 2017

    I enrolled my mom in life alert because it seem so easy. Now when I want to try to add a second password for mom's employees I can't because they need permission from mom but I did everything. My mother has IDD which stands for mentally retarded. How in the hell is she suppose to get in the phone and answer questions?

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    Life Alert
    Response from Life Alert

    All of our calls are recorded for quality assurance, so we were able to investigate this complaint fully. The complainant called us in July wanting to have a separate emergency code word for her mother’s health care providers while keeping the emergency original code word private for family only. Although this is not within our protocol, we were willing to make an exception to assist her. We told her she needed to send us a letter requesting that we add a second password, along with the new password for her mother’s health care providers to use in case of an emergency. Complainant said she would send us the letter. Unfortunately, she did not. Instead, she called us in October and was rude and angry that we have not created a second password. We reminded her that we needed a letter from her. She yelled at us to just send her paper work and hung up.

    We at Life Alert try our best to accommodate our customers and their families as we understand family situations differ. We are still waiting for the complaint to send us a written notice with the a second password.

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    Customer ServiceMonitoringStaff

    Reviewed Oct. 13, 2017

    I woke up with severe stomach pain. I pushed the Life Alert button. The person on the Life Alert phone called an ambulance and stayed on the phone with me until I arrived. He was very helpful.

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    MonitoringStaff

    Reviewed Oct. 13, 2017

    I was unable to leave my husband’s side -- I pressed his wrist alert and asked Life Alert to call 911. They stayed on the line and spoke with EMS.

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    Monitoring

    Reviewed Oct. 12, 2017

    I pressed the button and Life Alert responded. I was dizzy and vomiting. I don’t remember much, but the 911 responders were here and took me to the hospital. Nothing found but I’m ok. Thank you all.

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    Staff

    Reviewed Oct. 12, 2017

    My incident is too hard to explain, but I was very grateful for having Life Alert. They gave me so much comfort and took away my fear. I could explain this incident in words, but it is too complicated in writing.

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    Reviewed Oct. 11, 2017

    Brother suffered a stroke and was unable to stand. Life Alert contacted emergency assistance and stayed on the line until aid arrived. They also spoke with the EMTs. Many thanks!

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    Staff

    Reviewed Oct. 11, 2017

    My mother fell in her driveway and shattered her wrists. She was able to push the Life Alert button and an ambulance was sent. The paramedics were fantastic!

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    Reviewed Oct. 10, 2017

    My father has fallen several times this year. He can’t get himself back up. I’ve been contacted by Life Alert and they have helped him get back up or in bed. The service has been great.

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    Customer ServiceMonitoringPunctuality & Speed

    Reviewed Oct. 10, 2017

    On more than one emergency my call was processed quickly and emergency ambulance help arrived very quickly and my family members were alerted promptly. I have been very happy with Life Alert’s service. Thank you.

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    Reviewed Oct. 9, 2017

    I used it about a month ago. I fell in wife’s study and couldn’t get up. My wife was not home, but luckily I had Life Alert. In about 10 minutes, help arrived and I was up on my feet and ready to go.

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    Reviewed Oct. 9, 2017

    On June 4th, I got out of my bed to go into the bathroom, my left leg gave out and I fell to the floor and could not get up. I pushed my pin and Life Alert and my son came within 10 minutes. I am thankful that I have Life Alert.

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    Customer Service

    Reviewed Oct. 6, 2017

    I was on the floor with a broken leg. My call was answered immediately and calmly. Someone kept reassuring me that help was on the way and not to worry. As soon as help came in, there was immediate action, checking me out and keeping me calm. Thanks again for the help.

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    Staff

    Reviewed Oct. 6, 2017

    I fell in my garden and couldn’t get up. So I pressed the Life Alert necklace and the firemen came. They helped me up and gave me first aid to several cuts. Very helpful and polite.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 5, 2017

    My mother-in-law fell in her home and was unable to stand. She used her Life Alert wristband to call Life Alert. We were called immediately and were able to quickly arrive at her home and meet the rescue squad which attended to her.

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    Reviewed Oct. 5, 2017

    Mother fell in the middle of the night, cutting her right ankle causing severe bleeding. Life Alert summoned emergency services to come, and not only did they stop the bleeding but likely saved her life.

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    Customer ServiceStaff

    Reviewed Oct. 4, 2017

    Life Alert was very helpful. I had been sick several days -- I called and they stayed on the line till an ambulance arrived. They were very good.

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    Staff

    Reviewed Oct. 4, 2017

    The system is terrific. Every operator is very helpful and reassuring. I’d recommend Life Alert to everyone I know who has safety concerns. Thank you.

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    Reviewed Oct. 3, 2017

    I fell in the kitchen and could not get up. Life Alert came, picked me up, and asked if I needed to go to the hospital. I did not. I’m fine.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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