Life Alert Reviews
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About Life Alert
Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.
- 24/7 professional monitoring
- Pendants don't require regular charging
- Waterproof equipment
- Upfront fees range between $50 and $200
- Requires three-year contract
- Not ideal for online shoppers
Life Alert Reviews
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Reviewed Jan. 13, 2015
I had a heart attack and Life Alert saved my life, the response was quick and the service was excellent. PS- I told my family that Life Alert was not necessary- was I wrong!
Reviewed Jan. 12, 2015
I’ve had wonderful responses for all occasions when I’ve had to push the Life Alert button; and whenever I’ve fallen and had to request assistance in getting up.
Reviewed Jan. 12, 2015
My mother fell. She was able to press her Life Alert despite being shaken. Help came. This was not our first wonderful experience with Life Alert. We have recommended Life Alert to many.
Reviewed Jan. 10, 2015
Yes, Life Alert was very helpful. I fell in the bathroom, had my necklace on and they were on the line very fast. I was having a heart attack; everyone should have Life Alert.
Reviewed Jan. 10, 2015
I had two experiences with Life Alert, both were positive. I fell and couldn’t get up, so I pushed the button and they came quickly - got me up with no problem; no injuries and I didn’t have to go to the hospital. I have rheumatoid arthritis, thank you again.
Reviewed Jan. 10, 2015
I fell and could not get up without help. Life Alert sent an emergency call and EMTs assisted me to get up. No injuries. Thank you.
Reviewed Jan. 9, 2015
I contacted Life Alert after my mother suffered a stroke for additional information. What followed has been 4 weeks of daily, 3-5 calls/day and night, home and work sales calls. When I advised Life Alert I had gone with another company, they asked which one, for which I obliged Life Alert with the information and the extremely rude response was, "Well, THAT was a mistake" and I was hung up on. Considering the at risk population Life Alert claims to "serve" this was a very disturbing experience. I am just thankful it was me and not my mother trying to make and receive these calls. HORRIBLE SALES TACTICS.
Life Alert apologizes for the behavior of this representative. This is not how we do business. Our sales teams are trained extensively on how to conduct themselves professionally at all times. We are grateful that this person filed a complaint so that we are aware of the situation, and we have taken disciplinary action against the representative.
Life Alert believes it is important to remain professional and caring always because many times people who have gone with a competitor tend to sign up with Life Alert later down the road due to our outstanding service; top of the line equipment; and our owned and operated, large, emergency dispatch center – advantages that our competitors do not have.
So having a potential customer be turned off by us due to a rude representative means that we not only lost her business now but in the future as well.
Again, Life Alert is truly sorry any inconveniences or unpleasantness that this person may have experienced.
Reviewed Jan. 9, 2015
Press the button and Life Alert is right there! My children are on line immediately! I am constantly bragging about the peace of mind I have with Life Alert! My kids feel the same way.
Reviewed Jan. 9, 2015
Life Alert operators were with me the whole time, police and EMTs responded very quickly - as usual the professionalism is wonderful, I could not ask for more. Thank you for all your help.
Reviewed Jan. 8, 2015
Mom fell in her house. The Life Alert staff established she was in no immediate risk, called me like they were instructed, and called the local EMS as a backup. All told, they (Life Alert staff) did a wonderful job as they described in their services.
Reviewed Jan. 8, 2015
Mom had chest pains. The Life Alert staff was helpful in getting the help needed. Thanks to all who was there for mom. They made her comfortable while on the way to the hospital. She is doing better for a 95 yr. old lady.
Reviewed Jan. 8, 2015
I had an abdominal pain at 4 am in the morning. The Life Alert operator sent emergency personnel rapidly and was very helpful. I am home now.
Reviewed Jan. 7, 2015
I couldn’t move and called Life Alert. They responded immediately, called the ambulance, and stayed on the line until they came. It was a wonderful experience knowing that Life Alert stayed on top of thing the whole time.
Reviewed Jan. 7, 2015
Contacted all emergency numbers promptly, ambulance was contacted. Life Alert person on the phone was very courteous and concerned that all was going well; later contacted us to see if all was okay and if we needed anything else. So glad we have this system!
Reviewed Jan. 6, 2015
My wife fell in our home and obviously needed help- she could not get up and had no open wounds. I enacted our emergency necklace to call Life Alert for help and they came within 10 minutes, assessed her condition, and transported her to the hospital at once.
Reviewed Jan. 6, 2015
My father had a series of falls and I found him on the floor. I pressed his Life Alert button which started the response from your office. Thank you for assisting us through this emergency.
Reviewed Jan. 6, 2015
I opened the refrigerator door and it closed and I fell backwards in the kitchen. Life Alert was a god sent as I cannot get up if I fall. Many thanks - all were very nice to me. I only needed them to lift me up.
Reviewed Jan. 5, 2015
My husband had fallen. He was not hurt but, he is too big for me to lift. When the EMS came, Life Alert notified my family and informed EMS of his meds, they stayed on the line until help arrived. Thank you.
Reviewed Jan. 5, 2015
My patient had a fall in her room off of her bed and could not get up. She pushed her Life Alert button and you all responded right away. Thanks so much. Happy Holidays.
Reviewed Jan. 3, 2015
I am so thankful for Life Alert. They did an amazing job in taking care of my mother. They kept me informed the whole time, making sure to give me updates. Again, thank you!
Reviewed Jan. 3, 2015
I fell twice and I pushed the alert button. Life Alert staff were excellent, the person on the telephone stayed on the phone until the staff arrived. I’m giving the staff an A plus.
Reviewed Jan. 3, 2015
Usually my mom has time to let me know that she contacted Life Alert, but this time she was unable to. It is really peace of mind knowing I can count on you to alert me. Thank you for a great service.
Reviewed Jan. 2, 2015
I fell on my patio, I am 83 years old. I called Life Alert and they were there within a few minutes. EMTs took me to the emergency and I got my arm dressed where I had hurt it when I fell.
Reviewed Jan. 2, 2015
I fell on the porch - lost my balance. EMS was here in about 8 minutes, it was a positive experience. I did not experience any injury. I recommend Life Alert to many.
Reviewed Jan. 1, 2015
I fell down in the bathroom and could not get up until I pushed the button of the Life Alert system and paramedics arrived. That saved my life since I had an infection and was terribly dehydrated which I did not know at the time I fell. I learned this when I was taken to the hospital.
Reviewed Jan. 1, 2015
My neighbor fell backwards on our concrete drive way and broke his hip. I called Life Alert and within minutes there was an ambulance at our house. They did a great job.
Reviewed Jan. 1, 2015
I fell in the bathroom at 5:30 am on Oct. 10th, fracturing my arm and shoulder. I was able to call Life Alert- they answered me and were here within a few minutes. Thank you very much.
Reviewed Dec. 31, 2014
I had an emergency when my recliner flipped all the way back and I was flipped out and knocked unconscious. Life Alert took care of the rest; apparently I pressed the button as I felt the chair flipping back.
Reviewed Dec. 31, 2014
I was dizzy and light headed, called Life Alert; soon they were here with fire dept. They checked my blood, etc. asked where I hurt, started me on my way to the emergency, took all my vitals, and were very, very nice.
Reviewed Dec. 30, 2014
Mom fell in her bedroom. I could not lift her up. Life Alert called help for us and they lifted her and took her to the hospital. I am very happy for the service. I’m glad we have Life Alert.
Reviewed Dec. 30, 2014
I fell on the floor and could not get up. I pushed the button for Life Alert; about 15 minutes later first aid came to my house (4 men and one woman) they picked me up and put me on the couch. I didn’t need to go to the hospital.
Reviewed Dec. 30, 2014
I fell getting out of the shower and was unable to get up. Life Alert sent help; thank you for always being there for me. I am so happy to still be able to live in my home independently.
Reviewed Dec. 29, 2014
First responders and everyone else involved did their job efficiently, courteously, and with much professional care and knowledge. The entire “crew” was beyond any criticism. I am pleased to be in the Life Alert family!
Reviewed Dec. 29, 2014
Fell off the kitchen chair- two men you contacted came in and picked her up off the floor. Life Alert stayed on the phone with her until all was well. We are grateful- thank you.
Reviewed Dec. 27, 2014
I am very pleased with the way everything was handled when I asked for help. I was transported by EMTs on the night of Aug 26. The Life Alert operator kept coming on and checking how I was doing. I would recommend Life Alert to my friends. Thank you!
Reviewed Dec. 27, 2014
I couldn’t breathe and my nose was bleeding. I pressed the Life Alert button; paramedics came right away and took me to the hospital and saved my life. I appreciate them being there for me.
Reviewed Dec. 27, 2014
My husband fell, so when we called Life Alert they immediately took all the information and called the police and ambulance. They were right on time; Life Alert is an excellent service to have.
Reviewed Dec. 26, 2014
I receive several calls per day from Life Alert on my business cell phone because an elderly neighbor asked for assistance with her Life Alert and I called for help using my cell phone. After numerous requests to have this automatic call center solicitations from ** to stop calling, it has not and I am feeling the calls are harassing.
The calls you are receiving is a nationwide scam from medical alert imposters using robo-calls and claiming to be Life Alert.
These calls are not made by Life Alert; they are telemarketing scammers trying to mislead and defraud consumers by using our trademarked name.
Life Alert does not employ telemarketers or perform cold calls.
To learn more, simply type "Medical Alert scam" on your internet browser and many news articles will appear reporting on the scam.
We cannot tell you how to stop more calls from coming, since they are not coming from Life Alert; however, we recommend filing a complaint with the Federal Trade Commission (FTC) at 1-877-382-4357 against any scam number(s) that you capture on your caller ID. When you talk with them, please remember to tell them it is a scam call and is not coming from the Life Alert Corporation. Also, you may want to contact your telephone provider and have a block placed on any scam number(s) you capture on your caller ID.
Please note, if the call prompts you to press a number to be taken off the call list, we suggest you do not press that number - it will only activate more calls.
Life Alert is doing everything in our power to notify the public:1. Fraud information has been posted on our website and our social media sites.
2. Press releases have been sent to the media to inform the general public of the scam.
3. TV and Radio news have reported the scam.
4. The Attorney Generals' offices and the BBB have been notified and have been reporting the scam.
5. The FBI has been notified.
6. A Fraud Prevention Task Force has been established at Life Alert corporate.
Life Alert is working with the FCC and authorities to find and shut down these illegal call centers.
Sincerely,Life Alert
Reviewed Dec. 26, 2014
I woke up completely soaked and ever so weak, I couldn’t walk and when I pushed the button, you were right there and an ambulance arrived so quickly!! I couldn’t live alone without Life Alert!
Reviewed Dec. 26, 2014
I fell but had no injury. After 3 hours of trying to get up, I called Life Alert. EMTs response was prompt, professional and sympathetic. At age 92, I have learned not to hesitate in calling.
Reviewed Dec. 25, 2014
I have at one time lost my sight and could not get to the door. So, as far as I am concern this is a life saver without a doubt!!! Thank you very much!!!
Reviewed Dec. 25, 2014
I fell and could not move - I called Life Alert and they were here in 5 minutes. They were wonderful and I will recommend them to all. I broke my pelvis.
Reviewed Dec. 25, 2014
I fell against edge of kitchen table and split the inside of my right arm (between elbow and shoulder). Life Alert came quickly and bandaged the mess. Excellent team.
Reviewed Dec. 24, 2014
Life Alert has always responded quickly to any occasion, whether it was a true emergency or false alarm. Thank you for everything, your staff is the best and so are the responders.
Reviewed Dec. 24, 2014
I was very sick, Life Alert saved my life - what else is there to say! Except I am and was and always will be thankful; I will not give up my Life Alert EVER!!!
Reviewed Dec. 23, 2014
Staff is incredible and we feel Life Alert has put all of us at ease knowing they are professional, courteous, and have a quick response. We are thankful for Life Alert every day!
Reviewed Dec. 23, 2014
I fell and couldn’t get up; I called a neighbor across the street. She helped me up, my head was bleeding so she pushed the Life Alert. I couldn’t hear what they said because I was in the room away from the machine, but she said they were courteous and nice. We soon had the help we needed and all went well, I wasn’t hurt very bad.
Reviewed Dec. 23, 2014
My mom fell in the bathroom and couldn’t get up. Life Alert sent an ambulance; she needed to go to the hospital. Life Alert notified emergency contacts and followed up. GREAT SERVICE.
Reviewed Dec. 22, 2014
I fell down in my apartment during the night. I pushed the button on my pendant. It was reassuring to hear the voice from Life Alert and they stayed with me until the ambulance came to help me.
Reviewed Dec. 22, 2014
I felt like I was having a heart attack. Life Alert helped to get me help quickly. The hospital I was carried to checked me thoroughly and found no sign of heart problems. Thank you!!
Reviewed Dec. 20, 2014
I fell outside, pushed my wrist bracelet and my son inside the house in a back room heard the Life Alert and came out and found me on the ground unable to get up. Life Alert sent the paramedics, I had a large scraped area on my arm.
Reviewed Dec. 20, 2014
I came home for being in rehab for almost a month. I fell down in the house, pressed the button and I got a very nice lady on my speaker and she got EMT. Thank you, Life Alert.
Reviewed Dec. 20, 2014
Life Alert has helped both my wife and I in the past several weeks. I would encourage any senior to purchase Life Alert.
Reviewed Dec. 19, 2014
My mother fell and broke her wrist, hip, and had a bleeding in her brain. Life Alert called for help and stayed in touch with everyone from the time we called for help until she was admitted into the hospital! I appreciate their assistance and kindness!
Reviewed Dec. 19, 2014
I am on oxygen 24/7. I got up in late evening to get some juice and tripped over my oxygen cord. I fell in a doorway and hit my shoulder on the door jamb. My daughter was here and tried to help me up but not able to. Life Alert sent 2 men who lifted me to my feet. I had a few bruises but was fine afterwards. I am 85 years old.
Reviewed Dec. 18, 2014
To those at Life Alert, I thank you for being so fast to help me. I have called you 3 or more times and you guys are great. I would recommend anyone to use Life Alert!
Reviewed Dec. 18, 2014
My mother caught her foot in the telephone cord; fell, broke her wrist, and could not get up. She pressed the Life Alert button she wears around her neck. The ambulance and relatives were notified and help came in a few minutes.
Reviewed Dec. 18, 2014
My mom fell and Life Alert alerted the fire department rescue who came to aid her. Life Alert also called several times with updated information for me and my siblings. Thank you, Life Alert.
Reviewed Dec. 17, 2014
I fell to the floor and my family was not able to pick me up. Life Alert notified family and ambulance. I was hospitalized overnight. I am currently receiving physical therapy and doing okay.
Reviewed Dec. 17, 2014
I couldn’t breathe. I was very scared when I called Life Alert; they stayed on the phone with my aide until EMTs came. They were very kind to me. THANK YOU, LIFE ALERT!
Reviewed Dec. 16, 2014
Both times I fell and could not get up. I pressed my button and you all called my daughter and the ambulance. I didn’t want Life Alert, but now I thank god every day that I have it!
Reviewed Dec. 16, 2014
Life Alert saved my life. I fell and could not get up. EMTs got me right back on my feet. I will highly recommend Life Alert to my family, friends and everyone.
Reviewed Dec. 16, 2014
I was putting water in the bird bath when I fell and landed in the garden. Tried to get up but could not do it so used my Life Alert button. They were here in a very short time and took great care in getting me up and into the ambulance and on to the hospital for x-rays etc. The care was top notch!! Great service.
Reviewed Dec. 15, 2014
I fell and Life Alert called the paramedics. They kept checking with me until help arrived. They also notified my family and kept them updated about what was happening.
Reviewed Dec. 15, 2014
Mom was very weak, unable to walk and needed help - your company came and helped her. Got her to the hospital and I am thankful for the wonderful care she received.
Reviewed Dec. 15, 2014
Life Alert got the ambulance we needed and stayed on the line until help arrived. We have always had a positive experience using Life Alert; very concerned and caring individuals on the line.
Reviewed Dec. 13, 2014
I was sick, so I pushed the alarm for Life Alert. The person that answered the call was very nice and the ambulance was here in a few minutes.
Reviewed Dec. 13, 2014
During an emergency it is difficult to know what to do or who to call. With Life Alert, it was as simple as pushing a button and telling someone the problem. All other calls and details were handled through Life Alert.
Reviewed Dec. 13, 2014
My mother slipped in the tub - Life Alert dispatched EMS right away. They also called me to tell me what was going on. She feels confident living alone with Life Alert.
Reviewed Dec. 12, 2014
I had to go to the hospital and Life Alert stayed on the phone until EMS came for me. Very comforting! I’ve been very happy that I got Life Alert.
Reviewed Dec. 12, 2014
I was out of state when dad fell. He was able to push his pendant and EMT arrived very quickly when he was unable to respond to the Life Alert base unit. Gives me great peace of mind.
Reviewed Dec. 12, 2014
Twice I fell in my backyard and could not get up. Pushed my button and 4 great big fireman were there in no time at all. I tell all my friends - I would not give up my Life Alert.
Reviewed Dec. 11, 2014
Mom is 101 years old and lives in her apartment by herself. She was finishing her bath and could not get out. She pressed her Life Alert button and you called EMS and me. Good results. Thanks!
Reviewed Dec. 11, 2014
I was having severe chest and neck pain- trouble breathing. Pushed Life Alert button and got the help they called for me. They stayed on the line with me until help arrived. They notified my family.
Reviewed Dec. 11, 2014
We had a recliner that caught on fire and Life Alert responded immediately by contacting my daughter to let her know we were all safe. They are always courteous and helpful in anyway.
Reviewed Dec. 10, 2014
I took a fall in my apartment; I went to turn around and stumbled. I pushed my bracelet for help, the paramedics were very helpful. They came right away and helped me. I was very grateful.
Reviewed Dec. 10, 2014
Life Alert stayed on the phone with me until help came, worked on me before taking me to the hospital. Everyone was real nice and helpful and I thank all of them. God Bless.
Reviewed Dec. 10, 2014
My mom fell off the toilet while I was at school, and I hadn’t seen the missed call right away and the EMS was alerted quickly, it was reassuring to get home and see my mom had been taken care of.
Reviewed Dec. 9, 2014
I was fully clothed as I sat on my bathtub rail. I slipped backward into the day bathtub. It took two men to pull me out the tub. I will never be without Life Alert!
Reviewed Dec. 9, 2014
Mom fell at 5 am while trying to get to the bathroom. I was immediately called as was EMS. I was able to get to her quickly thanks to the call. Thanks, Life Alert, you are awesome.
Reviewed Dec. 9, 2014
Mom fell, pushed her Life Alert button. Daughter, son-in-law, and sister were all called. Paramedics arrived quickly and transported her to the hospital. We were very pleased with the quick response.
Reviewed Dec. 8, 2014
I fell and broke my arm. They answered/ responded to my pushing the alert button right away. They stayed with me until the ambulance arrived and were very reassuring.
Reviewed Dec. 8, 2014
2 people in the house, and since we have had Life Alert we have used it 3 times. We have both fallen and the response was excellent. I’m more than happy with this program.
Reviewed Dec. 8, 2014
My wife fell to the floor two different times and Life Alert called the fire station near our home, and they were there in 8 minutes. They also called two sons and me immediately. We love you.
Reviewed Dec. 6, 2014
I had bad chest pains and pressed the Life Alert button and in 5 minutes help came and they were great. I am 85 years old and we old people need this help. Thank you.
Reviewed Dec. 6, 2014
Life Alert saved my life! They quickly sent an ambulance and EMT- assessed the emergency and took me to the hospital. Thank you!
Reviewed Dec. 6, 2014
Has saved my life 3 times! I have told everyone that Life Alert is the best investment I ever, ever made. I like knowing you call my neighbors and have help with me within five minutes.
Reviewed Dec. 5, 2014
I had to call Life Alert 3 times and they have been WONDERFUL. I don’t know what I would have done without their help. Twice it was a heart problem, once I had fallen and couldn’t get up.
Reviewed Dec. 5, 2014
Mom was incoherent and unable to move/walk. Life Alert stayed on the line with her and also kept in contact with me (daughter). Their presence was a comfort. Mom went to the hospital.
Reviewed Dec. 5, 2014
Very good response - I fell on the floor and could not get up - I pressed my Life Alert and they were here in about 10 minutes and they had already called my 3 children at their homes.
Reviewed Dec. 4, 2014
I fell on the bathroom floor and was unable to get up myself. I was wearing the Life Alert at the time and pushed the button for help. Help came a short time afterwards. I was so happy that I had the Life Alert.
Reviewed Dec. 4, 2014
I was sick and hit my Life Alert, it helped me right away. They stayed on the phone until help came and she told them just what was wrong and what kind of meds I was taking. Love it.
Reviewed Dec. 4, 2014
My father’s blood pressure dropped dramatically. He called Life Alert and they called 911 immediately and then called me. I am really thankful he has your service.
Reviewed Dec. 3, 2014
I had a fall; Life Alert was prepared, EMS was here and my loved ones were contacted. I am very happy with your services.
Reviewed Dec. 3, 2014
What a comfort to know my mom can get help and reassurance during an emergency! We can’t say enough about your service, your commercials are so true and so much more! Many, many thanks to you!
Reviewed Dec. 3, 2014
My grandmother had a bleeding episode and Life Alert was very polite and helpful. I loved the fact that when the EMS arrived Life Alert had all of her information to provide to them.
Reviewed Dec. 2, 2014
My mother fell out of bed. I was called by Life Alert and I arrived at her house when the police arrived. Shortly after there was an ambulance, I was very impressed with the service that was provided.
Reviewed Dec. 2, 2014
Mother had difficulty breathing, the Life Alert operator stayed on the line with us while the paramedics came. It’s calming to know that there is someone else with you until help arrives. Thank you!
Reviewed Dec. 2, 2014
I was having chest pains pretty bad and used Life Alert. In a short time help was here and I was taken to the hospital. I would recommend Life Alert to anyone.
Reviewed Dec. 1, 2014
I fell and injured my knee so I could not crawl to pull myself up. Life Alert is always courteous and helpful. I love my Life Alert and will not ever give it up.
Reviewed Dec. 1, 2014
I suddenly found myself in excruciating pain and they were there for me as soon as I pressed my button. At the ER I learned I had suffered a fractured vertebra. Thank you, Life Alert!
Reviewed Dec. 1, 2014
When my mother left the stove on, smoke began filling the house and Life Alert notified her and let her know of the emergency. We are very grateful to Life Alert for possibly saving her life.
Reviewed Nov. 29, 2014
Tripped on something and fell. Leaned forward two far and lost my balance, both times I only needed help to get up and the young men were very helpful. Thanks.
Reviewed Nov. 29, 2014
I had sharp pain in my left breast. I was trying to breath, but not very well. The pain stopped a short time after your help for me arrived. I’m very grateful for Life Alert. They were wonderful.
Reviewed Nov. 29, 2014
I fell out of bed and could not get up. I pressed my Life Alert button, soon help arrived and I had 4 sets of legs in my bedroom to pull me up. Thank you, Life Alert.
Reviewed Nov. 28, 2014
She fell during the middle of the night. Life Alert contacted emergency services and then family. When it was decided she would go to the hospital, Life Alert updated the family.
Reviewed Nov. 28, 2014
I had awakened one night and had a very fast heartbeat. It kept on for a considerable time, so I called Life Alert. They came momentary and took me to the emergency hospital room. Very happy I had called!
Reviewed Nov. 27, 2014
I fell and couldn’t get up. So, I pressed the button and Life Alert staff came on and asked if I needed help. I said “yes” and they sent a rescue wagon here to help me up and take me to the hospital. Thank you for your help.
Reviewed Nov. 27, 2014
I fell down and was unable to get up. When the call went out the person called 911 for me and got me help. He stayed on the line till EMS arrived. Very happy with the Life Alert service.
Reviewed Nov. 27, 2014
I was unable to get out of bed so I used my Life Alert necklace to call for help. They were very prompt and stayed on the line. I was taken to the hospital but was released 8 hours later.
Reviewed Nov. 26, 2014
I needed help to get to the hospital. All I did was press my Life Alert button and help was here. God bless all your people, they are so pleasant with their help.
Reviewed Nov. 26, 2014
My husband had muscular dystrophy and I work. Life Alert is always there to help my husband - when I can’t be there. Thank you so much - you are great!
Reviewed Nov. 26, 2014
Life Alert saved my life. I was having a low blood sugar and could not get out of bed. Life Alert sent an ambulance and took me to the hospital. Thank you!
Reviewed Nov. 25, 2014
I was ill and the Life Alert rep. stayed on the line with me, always letting me know he was there, and asking about the EMS and police. It was very reassuring. This is the 4th or 5th time I have used your services. God bless.
Reviewed Nov. 25, 2014
My husband fell from an electric wheelchair; I could not help him so we contacted Life Alert. They came right away, very nice people, male and female. They didn’t leave until they were sure we were ok. My husband was not injured, thank God, and thanks Life Alert.
Reviewed Nov. 25, 2014
I had a seizure outside of the house. I fell on the side walk; when I woke up, I was unable to get up by myself. Life Alert sent the fire department right away. Thank you all so much, God bless each of you!
Reviewed Nov. 24, 2014
I was knocked down by the horses in the pasture. I pushed the button on the pendant. Life Alert contacted the ambulance service, my niece and my friend on the caller list. I was well taken care of.
Reviewed Nov. 24, 2014
Mother (86 years) fell and broke her femur - she activated Life Alert and had an immediate response. Thanks!
Reviewed Nov. 24, 2014
Person in question fell out (rolled out) of bed. Although right next to bed on the floor; person could not rise on own up to the bed. Three people came to help, lifted person onto bed – no broken bones or other problems. The three people came very quickly.
Reviewed Nov. 22, 2014
Life Alert was really nice to call me daughter as I had posted signs through the house to please call before transporting her. I appreciated that so very much! I have told several people about your company and was told some people signed up with Life Alert.
Reviewed Nov. 22, 2014
Mom fell from bed and broke her hip. She activated Life Alert, but the speaker box was in the kitchen and they couldn’t hear her. They called the medics to respond, and me. As I was driving to her house, Life Alert called and said mom was being transported to the hospital so I diverted there.
Reviewed Nov. 22, 2014
Mom has congestive heart failure and she was having breathing problems. The rescue squad and police were dispatched to the house. She received O2 and was ok.
Reviewed Nov. 21, 2014
I fell in my son’s backyard watering plants and could not get up. Life Alert was there within 5 minutes and took me to the local emergency. Very professional and polite. I can only highly recommend your services.
Reviewed Nov. 21, 2014
I live alone and on several occasions I’ve slipped and fell. I am now 90 yrs. old. Will be changing my situation before long - wouldn’t be without Life Alert.
Reviewed Nov. 21, 2014
My mother left a pan with grease on the burner, and it smoked the house up. Thank God I was called by Life Alert to inform me about what happened. Once again I thank God I have you guys for my rescue.
Reviewed Nov. 20, 2014
A window fell on my hand and crushed my middle finger on my right hand. The lady from Life Alert was very helpful. She stayed on the phone until the ambulance arrived.
Reviewed Nov. 20, 2014
Life Alert provided excellent service. They kept me informed of what was happening to my mother every step of the way. I recommend Life Alert to everyone not only for safety of a loved one - but for peace of mind.
Reviewed Nov. 20, 2014
I have used my Life Alert 2 times in a month. Service was wonderful, courteous, and fast. Everyone was wonderful, concerned, and stayed till the ambulance arrived.
Reviewed Nov. 19, 2014
I take care of my Aunt, my mother’s sister, while her son is in Afghanistan. I am not a saint or any kind of special person. But I have to leave the house for business and spent over a month trying to talk my Aunt into getting Life Alert system, that I would feel safer and endure less stress when away. Many times she has complained of the phone calls from minute lapses in power that triggered a response where I have received calls also. While she was annoyed, I was reassured she was ok. However, recently however, we experienced an overvoltage that went thru half the house somehow and just left the other side dead. The fire alarm in her room went off and woke her up along with the fact her oxygen maker quit. I heard her yelling and then could smell the burnt electrical smell from her surge protector which kept her oxygen equipment intact. It fried the Life Alert and I received a call our power was out, and let them know we took a hit.
We lost the refrigerator, microwave, phone system, tv and all light bulbs on that side of the house. It was after five when a friend with a working meter came by and found 220 on half the panel. Called the power company and they came out and did a temporary repair and finished the next day. I called Life Alert and was told they would send me "parts" and talk me through the process once they arrived. I was amazed at how a guy could be at our house in hours for a sale, but when the system is down, the first response is a do it yourself kit to see if that works. I spent too much time convincing her to have this installed to be treated like 5 or 6 days without service is acceptable under any circumstances. Was given a number to Mark ** at 1-800 338-9090 ex **.
I wish you all would try this number, as I have since 3:30 Pacific Time and have been sent to voicemail. I am at the point that I no longer wish to have service with this company, but the pushy salesman type people you get to talk to think the concept is funny and the online search reveals they feel they have you in stranglehold type contract that extends past your death. I do not recommend their product and will one way or another end this relationship.
Life Alert takes their job of saving lives very seriously. Per the complainant, his aunt’s home experiences many power outages. Although we continue to receive signals from our equipment we still perform a safety check call because she is on oxygen. This is why the complainant's aunt was receiving the calls from us as we needed to ensure everything is ok.
The complaint mistakes our equipment technician as a sales rep. We do not perform door to door sales. When someone needs our service, they call us and order over the phone. After a sale is made, we send a technician out right away to install our top of the line equipment because we want the customer to be protected as soon as possible.
The complainant states that we provided a “do it yourself” fix-it type of method when the home experienced a power outage and everything went down. Again, he is mistaken. Our equipment is very sturdy and cutting edge, and we do not charge our customers a monthly equipment fee. When the home experienced a major power failure, we were still receiving a signal, in other words, our equipment did not show it was dead at our end. So we followed troubleshooting procedures which involve first replacing the batteries and a fuse, which fixes the problem 90% of the time. If that does not work, then we overnight new equipment, at no cost to the customer. In this case, the first step procedure did not work, so we offered to overnight new equipment as well as give two weeks credit to the account, which the complainant refused. We have been in contact with the complaint during this whole process and have tried to accommodate him the best that we can.
Unfortunately, we feel this grievance is more about the complainant trying to find a way to cancel the service his aunt never wanted, and less about Life Alert not doing their job.
Reviewed Nov. 19, 2014
Life Alert responded to a smoke detector alert at my dad’s house. They also called me and told me about the incident. THIS IS A GREAT SERVICE!
Reviewed Nov. 19, 2014
I sort of slid off my chair. I always have my Life Alert around my neck, I pushed it and everyone was here in very little time. I forgot to tell you I could not get up off the floor. Everyone was great. Thanks.
Reviewed Nov. 19, 2014
Life Alert answered promptly and dispatched help ASAP. Help was in my home in a timely manner and my problem was taken care of. I recommended Life Alert to everyone.
Reviewed Nov. 18, 2014
My mother has fallen twice since using Life Alert. We are very pleased with the service and the professionalism they have shown. As the daughter, it certainly gives me peace of mind!
Reviewed Nov. 18, 2014
Thank you to Life Alert for their assistance and professionalism during a recent fall in my apartment. Thank you for being there in an emergency and for everyday peace of mind!
Reviewed Nov. 18, 2014
When I fell from my bed and pressed Life Alert, the rescue team came immediately and picked me up. They are so friendly and willing to help whenever need be.
Reviewed Nov. 17, 2014
We couldn’t be happier with Life Alert service. It helps to know that someone is always there when we are at work. I have told several people about the peace of mind we get since he has Life Alert.
Reviewed Nov. 17, 2014
I can’t praise enough the Life Alert “phone contact” and speed of response. Also, the EMTs were wonderful. Everyone was professional and concerned. I have recommended this to anyone who will listen.
Reviewed Nov. 17, 2014
I fell, hit my head and cut my lip. Life Alert answered promptly and called paramedics. Since I live alone I had no one else to call on. Thanks.
Reviewed Nov. 15, 2014
The responder was in constant communication during the emergency- so that I did not feel like I was alone. It was the 1st time that I used Life Alert for an emergency situation. I was very satisfied.
Reviewed Nov. 15, 2014
I have nothing but something good to say about Life Alert. They were quick to get help and talked to me every minute until help arrived. I am pleased and thankful I chose Life Alert.
Reviewed Nov. 15, 2014
I was reaching for something and lost my balance. I went down and did not have strength to get up or even pull myself up. Thanks to Life Alert, I got help. Thank you.
Reviewed Nov. 14, 2014
My father fell during a transition from toilet to wheelchair. Dad used his wrist-band to call Life Alert. They responded immediately and help arrived within 10 minutes.
Reviewed Nov. 14, 2014
Fell during the morning hours (4am) and hit the button, Life Alert called right away. Phone too far away but they immediately sent help to lift me up. Always professional, thank you.
Reviewed Nov. 14, 2014
My mother slipped down and her caregiver could not pick her up. Life Alert called EMTs and mother was fine. I always recommend Life Alert to others because I know it works.
Reviewed Nov. 13, 2014
Became very sick and the staff at Life Alert stayed with me until the life squad got here. It is very nice to know that you are not alone. I am very thankful that I chose Life Alert.
Reviewed Nov. 13, 2014
Life Alert have saved my butt so many times this year! I fainted while getting off the toilet - I awoke wedged between the tub and the toilet, and the paramedics were called by you and the guys had to pull me out and free me!
Reviewed Nov. 13, 2014
My mother fell in the kitchen, she pressed her Life Alert. The staff called the paramedics, me at work and my mom’s friend who is on our contact list. It is a great relief to have Life Alert for my mother.
Reviewed Nov. 12, 2014
Life Alert has helped me many of times as I have fallen. Hopefully, I will never be without it. Very nice company and good people.
Reviewed Nov. 12, 2014
After a bad fall - Life Alert answered promptly and asked questions and help was almost immediate. My contact here stayed with me until they were sure I was ok. I am grateful to Life Alert.
Reviewed Nov. 12, 2014
Lost balance in the bathroom and fell across side of tub. Landed between tub and commode. Used Life Alert to get help. Response was very good and hasty. It’s the third time I have used it since having it.
Reviewed Nov. 11, 2014
I had a stroke on a Sat. morning July 26th, and for the 3rd time since having “Life Alert” they saved me by getting me to the hospital of my choice on time. As always, they were excellent at their jobs.
Reviewed Nov. 11, 2014
Life Alert was quick to respond. They were courteous in answering. They called me by name, and responded promptly.
Reviewed Nov. 11, 2014
Life Alert responded very quickly to my request for help. The person who answered my call was very courteous and assured me someone was on the way to help me.
Reviewed Nov. 10, 2014
My kitchen stove caught fire and firemen had to come to help. Life Alert was very helpful in contacting the fire department and my daughters.
Reviewed Nov. 10, 2014
My husband was trying to get out of bed and fell. He pressed his Life Alert button and was able to request assistance. The emergency staff responded immediately to Life Alert’s call.
Reviewed Nov. 10, 2014
I was experiencing extreme pain and felt like I might fall. I pushed the Life Alert emergency button and an operator answered in seconds. Emergency help responded within 8-10 minutes.
Reviewed Nov. 8, 2014
My sister was visiting from CA, she became ill very quickly. I pushed the button on my Life Alert; an ambulance was disbursed within 7 minutes. Everything was handled very efficiently. Thank you so much for your quick response.
Reviewed Nov. 8, 2014
I fell as I was turning off the lamp and could not get up. Pushed the Life Alert button and within ten minutes I had help and was taken to the hospital.
Reviewed Nov. 8, 2014
Husband - very short of breath - upon pushing the Life Alert button we shortly had an ambulance and a patrol man controlling traffic. We had a quick response to our call.
Reviewed Nov. 7, 2014
I was alone in the house, in the shower, when I experienced chest pain. I was able to get out of the shower and get my alarm button. I waited a bit hoping the pain would ease but it got worse and more symptoms occurred. So I pushed the [Life Alert] button and there was immediate response. They continued to talk to me though I couldn't hear them. I couldn't get to my hearing aids. They kept up the contact until EMTs arrived. I recovered well. Thank you.
Reviewed Nov. 7, 2014
The service has been nothing but excellent! My aunt had two falls and they responded quickly, calling me first, followed by all the other contacts. Would and have highly recommended this life saving service.
Reviewed Nov. 7, 2014
Had to call Life Alert on two different times due to side effects of low sodium. Life Alert was very prompt and courteous. Also both times got calls to check on my health.
Reviewed Nov. 7, 2014
My husband fell about 1:30 a.m., he could not get himself up. He pressed the Life Alert button. Very soon help arrived - the heroes from the fire department were there, they checked him for cuts or bruises - he was okay - thank you.
Reviewed Nov. 6, 2014
My father fell in the basement and broke his hip. Life Alert was able to get help to him and notify me of the fall. I now intend to sign up also! We are so grateful to Life Alert!
Reviewed Nov. 6, 2014
Life Alert has been there for my mother, whenever we needed them!! I can’t imagine not having Life Alert, thank you.
Reviewed Nov. 6, 2014
I woke up in the morning and I was so dizzy I could barely walk and I felt sick. So I called Life Alert and the paramedics came and took me to the emergency. My blood pressure was really high.
Reviewed Nov. 5, 2014
I was very pleased when I used my Life Alert button on my wrist. I called to say I needed to go to the hospital. They called the ambulance for me and it was here in no time! Thank you.
Reviewed Nov. 5, 2014
Fell and twisted my leg under my scooter. I got help within minutes. Life Alert was and always has been a life saver to me. Thank you so much, I always feel safe.
Reviewed Nov. 5, 2014
My husband did not sit properly when he sat down for dinner - so he fell. I tried to help him get up but was unsuccessful, so I pressed his necklace and talked to a Life Alert personnel who immediately dispatched help.
Reviewed Nov. 4, 2014
Immediate response - immediate contact with family- called ambulance after they called for permission. EXCELLENT! Mom is home and fine now.
Reviewed Nov. 4, 2014
Was having a horrendous nosebleed that would not stop, so the neighbor helped me but I finally pushed the Life Alert button and helped arrived very fast. They took me to the hospital and after a few days my doctor was able to take care of the problem.
Reviewed Nov. 4, 2014
My husband has seizures, and sometimes it’s very frightening. It’s very comforting to know that Life Alert is always there to help in a situation like that. Again thanks for being here for us.
Reviewed Nov. 3, 2014
I got Life Alert for my mother. She has now had 24/7 live-in care by a licensed aide through an approved home care services agency and has a doctor who visits her at home because she can no longer leave her house. I no longer need Life Alert. The company instructed me to have her doctor state, on the doctor's prescription pad, that my mom has around the clock home care and no longer needs Life Alert. The doctor faxed the prescription TWICE to the correct fax number and received confirmation that the fax was transmitted. Life Alert continues to insist that they have not gotten the fax and refuses to discontinue billing my mom.
If I had known how impossible it is to cancel the Life Alert service, I would NEVER have gotten it installed. I am appalled at the rude and inconsiderate treatment my mom is receiving from Life Alert. I'm going to report them to the Better Business Bureau, AARP and every other organization that should be aware of their terrible business practices. Also, when I first called to find out how to cancel the service, I was told by the rep that our system hadn't been operational since April. I made the call in October! Wouldn't you think they'd have notified her that she wasn't protected? Positively outrageous!!!!!! Beware of getting involved with Life Alert. Bad business.
Life Alert was notified by the complainant on October 24th – a little over a week ago – about her mother’s 24 hour nursing care. We instructed her to fax in the doctor’s note and we would call her back as soon as we received it. Unfortunately, we did not receive the fax so when the complainant called us back on October 31st, we told her we would also accept an email with the doctor’s note attached as a courtesy; that was four days ago and we still have not received the email either. However, to be accommodating, we had a few people search again through all the logs, faxes and emails we’ve received and still there are none belonging to the complainant.
The issue about our service not being operational is a misunderstanding. All of Life Alert’s cutting edge equipment consistently communicates with our dispatch center. If our service stops working for any reason, such as a power failure at the residence, we automatically get an electronic notification which is logged in our customer’s files. This was the case in October, not April. Our equipment lost power; we called and spoke with the complainant about it and she said she would look into it. Our equipment was and has been working all of this time.
Reviewed Nov. 3, 2014
I was having chest pain, shortness of breath and was very weak - The Life Alert staff stayed on line with me till ambulance arrived and kept checking with me to make sure my condition was not getting worse - they were able to give all my medical info to the ambulance people.
Reviewed Nov. 3, 2014
The Life Alert is truly wonderful. I had to use it three times the first week I had it. It is truly the best investment I’ve made in years.
Reviewed Nov. 3, 2014
Grandma slid off the bed and her legs couldn’t get her up, so she hit the Life Alert button. Paramedics came, helped her up, checked her out, made sure she could walk, and stayed until family showed up.
Reviewed Nov. 1, 2014
I could not get out of bed in the morning. I had very low sugar count so I pushed the button, within ten minutes I had a response. The attention I received was great - Life Alert was there.
Reviewed Nov. 1, 2014
I fell outside my apartment, and later that day started having pain. Suddenly, I was in severe pain and couldn’t walk. Life Alert got an ambulance here very quickly and stayed on the phone with my daughter until EMTs arrived.
Reviewed Nov. 1, 2014
Fell and could not get up - Life Alert responded quickly and assisted in getting me up and helped get me to the restroom and safely to bed. Very thankful for this service.
Reviewed Oct. 31, 2014
I did not have to keep explaining my mother’s illness. The process was quick and no stress. I Love It!! I will continue to recommend Life Alert to as many people as I can.
Reviewed Oct. 31, 2014
My mother fell and pushed her necklace. Life Alert called for help and then called me. Rescue was there by the time we arrived. I feel so much better knowing she has this assistance.
Reviewed Oct. 31, 2014
I fell and could not get up. I was not hurt but very uncomfortable. The medics came, picked me up, and made sure I could walk before leaving. They were extremely helpful.
Reviewed Oct. 30, 2014
My mom got up at night and she fell in her bathroom, she hit her button for help. The 911 was sent out to get her up. She is fine and due to Life Alert she was not on the floor for very long. Thank you, Life Alert.
Reviewed Oct. 30, 2014
My mom was bleeding and I was on my way to go to her house. She felt faint and decided to call - push her Life Alert button. The ambulance was there immediately and was there when I arrived. The staff was very courteous and helpful and prompt.
Reviewed Oct. 30, 2014
Life Alert called four people for help and stayed on the line with me the whole time until they knew I had everything taken care of and that I was ok. I was very well pleased.
Reviewed Oct. 29, 2014
Your service was very effective. The police was first to arrive at my mother’s house and they indicated your service knew all my mother’s medical information and was extremely helpful. Thank you!
Reviewed Oct. 29, 2014
Fell down the steps and was unable to move (had a compression fracture in back) and was in severe pain. Without Life Alert, I could have lied there for many hours.
Reviewed Oct. 29, 2014
I’ve used Life Alert several times and every time the service is fast and very helpful. That is the reason I’m still here today.
Reviewed Oct. 28, 2014
My dad had trouble breathing in the middle of the night. He pressed the Life Alert button and they dispatched EMTs to take him to the hospital. He’s doing fine and we worry less now that we know he’ll be safe.
Reviewed Oct. 28, 2014
I fell and was wedged in and could not get up. I never imagined that so many people would respond to my emergency. Life Alert notified everyone!
Reviewed Oct. 28, 2014
They had emergency people here fast as possible. I did not break any bones so they picked me up and put me in a chair. I could not get myself off the floor. I’m completely sold on Life Alert.
Reviewed Oct. 27, 2014
Dad is a repetitive faller and they have been very nice about contacting us and the EMS. We are very thankful for Life Alert. He would not be able to stay alone at night if it wasn’t for Life Alert.
Reviewed Oct. 27, 2014
I am 89 years old. I fell in the kitchen and could not rise, I pressed my Life Alert button. EMTs came immediately and saved me. They were courteous and strong. They saved me, all neighbors came IMPRESSED!!!
Reviewed Oct. 27, 2014
She fell during the night, she pushed her Life Alert button. The paramedics responded before I even got there. She had broken her hip, without Life Alert no telling how long she would have lied there.
Reviewed Oct. 25, 2014
My mother couldn’t breathe and pressed her Life Alert. We are so happy she was able to reach for help and get to the hospital since we weren’t there.
Reviewed Oct. 25, 2014
You were there when I needed you. I will never be without my Life Alert on at home ever!! I will tell all my friends to be sure to get one, if they don’t have one already. Thank you!!
Reviewed Oct. 25, 2014
Mom missed her chair and slid down the front of it. She is doing well and I want to “Thank you” so much for your attentive care and concern.
Reviewed Oct. 24, 2014
Since my husband has had a stroke in June of this year, he has fallen quite a few times. Many calls were made to get him up. Thank god for Life Alert’s service that eases my stress.
Reviewed Oct. 24, 2014
Having chest pains, help arrived in just a very few minutes and calmed me down. I didn’t have to go to the hospital. Life Alert was very comforting.
Reviewed Oct. 24, 2014
Life Alert was calling my daughter and had her here in a few minutes when I fell recently. They had paramedics here real quick when I fell on the driveway. I could not be without Life Alert!
Life Alert Company Information
- Company Name:
- Life Alert Emergency Response, Inc.
- Website:
- www.lifealert.com
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