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Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    3 featured reviews
    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 30 Reviews 4125 - 4275
    Verified purchase
    MonitoringStaff

    Reviewed Sept. 29, 2018

    Took a fall in the middle of the night. Life Alert folks called EMS and they were there right away. Thank you.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 29, 2018

    Fell in the bathroom. Rescuers came quickly and helped get me off the floor which I couldn’t do myself. Life Alert saved me, I would highly recommend them! They stayed on the line until help arrived.

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    Verified purchase
    Staff

    Reviewed Sept. 28, 2018

    One evening, after July 4th, I was bitten by my dog very badly in my left hand. I called Life Alert because I couldn’t bandage my hand myself. EMT’s arrived in just a few minutes, they were very polite and helpful. They had the hand in gauze to stop the bleeding. They made sure I was okay.

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    Verified purchase
    Staff

    Reviewed Sept. 28, 2018

    My husband slipped to the floor while sitting on the edge of the bed in the morning. He was able to contact Life Alert from his floor position via the GPS. He fell again an hour or so later and they returned to pick him up once again. All 3 young men were polite courteous and helpful.

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    Verified purchase

    Reviewed Sept. 27, 2018

    I have a disease that causes anemia. Bone marrow doesn’t produce my blood the way it should. I was too weak to get to my doctor appointment. Glad I called Life Alert because I had to have a blood transfusion in the hospital. Thank you for everyone’s help.

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    Verified purchase
    MonitoringStaff

    Reviewed Sept. 27, 2018

    I experienced a dislocation of my hip. My Life Alert representative was very calming and continued to inform me that 911 and my emergency contacts were notified.

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    Verified purchase

    Reviewed Sept. 26, 2018

    Fell out of bed and couldn’t get up. Life Alert called my daughter-in-law and she was able to get emergency personal to come and help. I am now home and doing well.

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    Verified purchase
    Customer Service

    Reviewed Sept. 26, 2018

    My blood pressure dropped and I fell in the garage. I pushed the Life Alert button. Since I was in the garage I could not hear you. I received a phone call to check on me and the person stayed with me until the EMT’s came.

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    Verified purchase

    Reviewed Sept. 25, 2018

    I sat on the kitchen floor to pick up a bottle of spilled pills and couldn’t get back up. I tried to pull myself back up by putting my hands on the sink, but my legs were too weak. After contacting Life Alert, they contacted EMS. Fortunately the door was unlocked. They pulled me up on my feet.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 25, 2018

    I had fallen and couldn’t get up. The Life Alert respondents were there quickly. They got me up, got a blanket, stayed with me until my daughter came. They were caring, totally professional and they deserve to be commended for the manner in which they dealt with an 88 year old helpless woman. Please let those who came know they are appreciated.

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    Verified purchase

    Reviewed Sept. 25, 2018

    I fell and activated my Life Alert pendant, an ambulance was dispatched. My daughter and granddaughter were called. I was transported to the hospital. I had 3 broken ribs and an acute kidney injury.

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    Verified purchase
    Customer Service

    Reviewed Sept. 24, 2018

    The Life Alert smoke alarm woke me at 6:20 on 7-13-18. The house was full of smoke. Life Alert called me and told me to get my medicine and pocket book and get out of the house. They had already called the fire department. They also called both daughters. It probably saved my life.

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    Verified purchase

    Reviewed Sept. 24, 2018

    My brother had a fall over the weekend. His conditioned worsened over the weekend which made us think he had internal injuries, so by Monday morning we realized the need for him to go to the hospital ER. We pushed the button to alert Life Alert and the need for him to be transported to ER.

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    Verified purchase
    MonitoringPunctuality & SpeedStaff

    Reviewed Sept. 24, 2018

    My mother experienced nausea and dizziness. Life Alert sent EMS and transported her to the hospital. They notified me at my job promptly and courteously.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 23, 2018

    I was carrying a wastepaper basket to the larger garbage can in the garage and somehow tripped and fell forward, landing on my face and lacerating my right upper eyelid. I was wearing my Life Alert emergency button and pressed it. Base station in the dining room replied. I was able to yell loud enough for them to hear. EMT’s were here in record time!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2018

    I fell and I had my Life Alert around my neck, so I pushed the button. Help came right away and checked me out, made sure I was ok. They called my daughter, and took me to the hospital of my choice, very nice people.

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    Verified purchase
    Monitoring

    Reviewed Sept. 23, 2018

    I fell in the dining room. Life Alert immediately notified the emergency services and they transported me to the hospital, and they stayed on the line and talked to the ambulance crew and read them all of my medications.

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    Verified purchase
    Staff

    Reviewed Sept. 22, 2018

    Had chest pains. Life Alert had EMTs at my home within 10 minutes. I am a heart patient. I have used my Life Alert at least 5 times. Life Alert got me help right away each time. Thank you. I have recommended to 3 people and they are all satisfied with it. Thank you, Life Alert.

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    Verified purchase

    Reviewed Sept. 22, 2018

    I slipped in the shower. The mat had been moved. I couldn’t get up. After about 15 minutes, I rolled over to the rug on the floor, I still couldn’t get up, pushed the button. Thankfully the help came that I needed. First time in about 3 years that I had to use Life Alert.

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    Verified purchase
    Customer Service

    Reviewed Sept. 22, 2018

    Life Alert was very helpful. They stayed on the phone with me until the squad came. I had to call 2 times now since June and I would recommend Life Alert to others. Thank you.

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    Verified purchase
    Customer Service

    Reviewed Sept. 21, 2018

    We’ve had to use Life Alert’s services 3 times for my dad. Their response has always been immediate and lifesaving. My 92 year old dad feels very secure knowing you are there. Thank you!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 21, 2018

    My call to Life Alert was answered promptly by your staff. They were very courteous and I felt they were ready to take care of me!

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    Verified purchase

    Reviewed Sept. 21, 2018

    I was unable to get out of bed because the pain was so intense it caused me not to be able to go beyond a certain point. Life Alert summoned the ambulance to take me to the hospital. The hospital did not find anything wrong. I went to the doctor (neurologist), he did an EMG that showed a pinched nerve at the C1-C2 and the MRI showed bulging discs at the C3-C4, C4-C5, C6-C7 pressing on the spinal cord. I was sent for physical therapy for 6 months. I received traction and rehabilitation.

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    Verified purchase

    Reviewed Sept. 20, 2018

    I had shoulder, neck and arm pain. I did not know if that was related to my heart condition. Life Alert sent help and rescue squad carried me to the hospital. Thank you.

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    Verified purchase

    Reviewed Sept. 20, 2018

    Mother was in the apartment hallways preparing to go to lunch, she was accidently knocked to the floor and could not get up (due to left hip fracture and left arm humorous fracture). She activated her Life Alert. EMS arrived and she was taken to our local hospital. We are pleased with Life Alert.

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    Verified purchase

    Reviewed Sept. 19, 2018

    I have MS affecting right side. I fell and couldn’t get up off the floor. Was not hurt. Life Alert sent 2 pleasant and helpful gals who had me up in no time.

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    Verified purchase
    MonitoringStaff

    Reviewed Sept. 19, 2018

    I fell at home and broke my left hip. I had to be operated on and had a complete hip replacement. I was in rehab from 7/8/2018 until I came home on Aug 2, 2018. I called Life Alert when I fell and they sent help – fire department and EMT’s and ambulances to help me right away. Good service!!

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    Customer ServiceSales & Marketing

    Reviewed Sept. 18, 2018

    Jason and others from Life Alert sales are rude and obnoxious. When I told them I was going with another company he stated how can I go with an inferior product. "Just block me and I won't call again. Do you really think telling me I am rude is going to hurt me?" Then he called me back again. This seems like a scam, beware.

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    Life Alert
    Response from Life Alert

    Life Alert has not been calling Lau of Ringwood, NJ. We have emailed her with evidence that it is not Life Alert – and have asked her to remove our name and replace it with the actual company that’s calling her. However, we do agree that whatever company she is dealing with is a scam and to beware of imitators pretending to be Life Alert.

    Life Alert is the industry leader in personal protection and has been saving lives for over 30 years. We save a life every 11 minutes. Give us a call at 1-800-360-0329 to learn all about the various lifesaving services we offer. Don’t get scammed by other medical alert companies, call the one and only Life Alert.

    Verified purchase
    Monitoring

    Reviewed Sept. 18, 2018

    Mom fell and Life Alert stayed with her as well as call 911 and all family members. Talked to paramedics to make sure they did not need anything else before hanging up. Thank you!!!

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    Verified purchase
    Staff

    Reviewed Sept. 17, 2018

    On the night of July 4th, someone with fireworks set a fire in the woods behind my house. My son, who was out of town, had me contact Life Alert to send a police officer to assess the situation. My son could then talk to the officer to see if I needed to leave the area. The Life Alert lady was very helpful and stayed with me until the officer arrived.

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    Verified purchase
    Monitoring

    Reviewed Sept. 17, 2018

    My mother took a fall and was unable to be helped up by a relative. Life Alert sent the ambulance and EMT who assisted her after fall. We later took her to the emergency room where she was admitted for observation for 2 days and released.

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    Verified purchase
    Monitoring

    Reviewed Sept. 16, 2018

    I felt dizzy in the early morning hours and the dizziness didn’t go away after sitting quiet all day. Than around 3pm I got sick to my stomach and started vomiting and was still dizzy, so I called Life Alert and they sent the ambulance and took me to the hospital. Very concerned operator at Life Alert stayed on line until help arrived. Grateful for your help.

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    Verified purchase
    Monitoring

    Reviewed Sept. 4, 2018

    Slipped on two stairs going in the garage. Landed on the top stair on butt. Felt fine. Felt back of head – bleeding, called Life Alert. Police and paramedics came. Took me to the ER at the hospital, received CAT scan and 3 staples in lower left side of head. Saw primary physician two weeks later to remove staples. Bruises on left knee and butt.

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    Verified purchase

    Reviewed Sept. 3, 2018

    My mom fell in the bathroom and wasn’t able to get up. Life Alert called the paramedics who helped her up and transported her to the hospital. She fractured ribs but is fine now.

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    Verified purchase
    Punctuality & Speed

    Reviewed Sept. 2, 2018

    My mother suffered a vertebrae fracture and could not get out of bed. So glad I set her up with Life Alert, paramedics responded quickly and your rep. promptly contacted myself and brother.

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    Customer ServiceDelivery & Shipping

    Reviewed Sept. 1, 2018

    I first contacted Life Alert in August 23, 2018 about getting my father’s Life Alert equipment picked up from my house - my father passed away in March and I’ve finally gotten around to taking care of his Life Alert - and I was told on 8/23 that a UPS pickup was scheduled for 8/28 and to have the equipment boxed up and ready to go. 8/28 came and went with no UPS pick up, so I called Life Alert that evening and was told UPS has 3 days to pick up, so I should wait and call on 8/30 if it still wasn’t picked up. So 8/30 came and went with no pickup from UPS (this was after seeing the UPS delivery man for 2 days in a row who told me he couldn’t take the package without a label and he hadn’t been given one) so again, I called Life Alert only to be told again that their Shipping Department would personally call UPS that day and arrange pickup for Friday 8/31.

    Friday 8/31 came and went and again, no pickup from UPS, now I’ve called today (Saturday 9/1) only to be told the Shipping Department is closed until Tuesday 9/4 due to the holiday, so for a week this Life Alert box with equipment will be sitting at my house waiting for pickup. Now, with every call I have made to Life Alert (3 over the past 5 days) I have stressed that I DO NOT want to be charged for another month when I’ve had this equipment packed and ready for shipment since 8/23.

    So help me, if I get a monthly charge for September come Monday or Tuesday when I have been trying to get this equipment picked up for the last week, I am going to be livid. As we all know, Life Alert does not give refunds - no matter the reason, including their own mistakes - so I’m going to wait this out to see what happens. My one star rating is for the return of the equipment, it’s been very frustrating to say the least to try and get this equipment back to them, very, very poor service.

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    Life Alert
    Response from Life Alert

    Dear Stacey,

    Life Alert is always sympathetic when a family member passes. We do our best to expedite the closing of the account so it is one less concern the family has to deal with.

    We have been working rigorously trying to close out your father's account and have left numerous messages for you to call us back so we can schedule a pick-up of our equipment, free of charge, and close out the account. While there was a UPS address mishap, it has been corrected.

    In addition, we also sent you a pre-paid label for your convenience so you can drop off the package with UPS without waiting for them.

    Unfortunately, UPS has not received the package from you yet. We have followed up with a phone call to you, and you said you were going to mail it the next day. That was 2 weeks ago. Please know that it is not Life Alert that is delaying the closing of this account.

    Also, Life Alert’s policy is to refund any automatic billing that occurs during the closing process in case they occur. You have not been billed for September.

    We are very sorry for the loss of your father, and we wish you all the best.

    Sincerely,

    Life Alert

    Verified purchase
    Customer Service

    Reviewed Sept. 1, 2018

    Called for help – immediate answer – stayed on phone until help arrived. Husband had pneumonia and heart failure. In hospital 1 week and then to rehab center for 2 weeks. Life Alert is always nice to talk to and make me feel better – calmer.

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    Verified purchase
    Customer Service

    Reviewed Sept. 1, 2018

    Husband has Parkinson’s. He fell in his shop; broke nose and mild concussion. He pushed the button. I heard the Life Alert unit response. They called paramedics and the contact list. Life Alert continued to follow up into the late afternoon. Have recommended your service to anyone who lives alone or spends time alone. Admitting you need the service does not mean that you are old – means you want to grow old!

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    Verified purchase
    MonitoringSales & MarketingPunctuality & Speed

    Reviewed Aug. 31, 2018

    Elderly parent needed ambulance to the hospital. I pressed the button and first responders were on the scene in 5 minutes and ambulance arrived 5 minutes later. Life Alert stayed on the line throughout the episode and spoke with 1st and 2nd responders. I had just installed the equipment in my dad’s house about 2 ½ weeks earlier. Just in the nick of time. In this day and age faith in product is a rare thing, so is truth in advertising! Keep it up.

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    Verified purchase
    Customer Service

    Reviewed Aug. 30, 2018

    My screen door was cracked open for fresh air in my home and a snake crawled inside and got under my lift chair. I could not get my phone next to the chair, so I pressed my Life Alert wrist button. You called my family and they came and got the snake out of my home. Thank you very much.

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    Verified purchase
    Customer ServiceMonitoringStaff

    Reviewed Aug. 29, 2018

    I was getting out of the car – my niece had taken me to visit my husband’s grave and I tripped getting out of the car and she could not help me up – pushed my Life Alert button and the ambulance people helped me up. On Dec 11, was the first time I called you -- I praise God for my recovery.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed Aug. 28, 2018

    y mother fell in her bathroom. She was not hurt, but was unable to get herself up. Having been alone for hours every day I had Life Alert installed in her home. She was able to activate Life Alert with her pendant. Life Alert was unable to communicate with her and called EMS and then me. When I arrived about 20 minutes after the call, paramedics were tending to her. Thank you; without Life Alert she would have laid there for hours.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 27, 2018

    I collapsed in the house due to a hole in my colon which cut off the blood flow, and I hit my head on a cabinet. I was not able to get up to reach my phone. I was alone in the house and pressed the Life Alert for help. Someone answered immediately and sent the EMT’s and paramedics who transported me to the hospital.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & SpeedStaff

    Reviewed Aug. 26, 2018

    I fell, I couldn’t move my back to get up. I pressed my Life Alert button. I received an immediate response. My daughter was with me. The response team went into action. The ambulance was here quickly. The team notified my family. Everything was in place. Happy to report I had no broken bones just bruises.

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    Verified purchase
    Customer ServiceMonitoringPunctuality & Speed

    Reviewed Aug. 25, 2018

    On more than one occasion I have used Life Alert. Their response was quick and efficient! I am so thankful that I have it! The fire department was here to help me in a matter of minutes – thanks to Life Alert. I highly recommend this service – it saves lives!

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 25, 2018

    As a partially handicapped person, I fall quite often and am unable to get myself up. Life Alert responds quickly and gets me up. I am most grateful, as I have no family nearby. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 24, 2018

    I had to call for an ambulance. I was feeling very weak and dehydrated. My daughter called Life Alert, they kept her on until the cops came. They were great.

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    Verified purchase
    Staff

    Reviewed Aug. 24, 2018

    While attempting to sit on my power wheelchair I inadvertently touched the joy stick, it pushed me down and was on top of me. I could not move until my responders arrived and picked up the power wheelchair and then slid a sheet under my buttocks and they pulled me up to my feet and sat me down.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 23, 2018

    I installed their system for my parents. My father fell in the garage, pushed his emergency wrist alert, and it didn't work. He laid on the floor for 3 hours until our neighbor heard his car alarm. Life Alert has been unhelpful in response, unwilling to simply refund our install and service, and unapologetic. Very sad. As we have heard, it is nearly impossible to receive a refund. Despite my father's near death due to their system, we are left with our credit company or the courts to receive a refund or compensation.

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    Life Alert
    Response from Life Alert

    Life Alert has taken this complaint very seriously and we have been in contact with our customer and his family. We are very sorry for what happened and will be performing a thorough investigation. Two days before our customer fell, he tested our equipment and it worked well. We have released our customer from our service agreement and have issued him a refund.

    Verified purchase
    Customer Service

    Reviewed Aug. 23, 2018

    I was walking in the yard using my rolling garden cart as a seat. I was trimming grass at the edge of a flower arraignment. I moved to get grass closer to the end and my cart rolled off the grass. I slid to the ground. I could not get up. I had no phone with me. Called for neighbor but she was not home! I pressed my Life Alert button. Fire rescue arrived in less than 10 minutes to pick me up and check to make sure I was not injured. My daughter was on the way, but she is 30 minutes away.

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    Verified purchase

    Reviewed Aug. 22, 2018

    I fell inside my home by the front door while changing shoes. I realized right away that I was seriously hurt. I had broken my right hip. I live alone with my dog, so was very thankful my daughter pushed me to get Life Alert.

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    Verified purchase

    Reviewed Aug. 22, 2018

    My mom was having a stroke. She hit the Life Alert button and the EMTs were dispatched because of Life Alert. We appreciate everything Life Alert did because she was taken to a nearby hospital and was treated. Mom is doing well.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2018

    I went into A-Fib – heart rate 96-187 and irregular. I pressed my medallion for Life Alert and an operator responded within 2 minutes. She asked appropriate questions – chest pain – what I was feeling. She pulled up my info and called paramedics. She was very reassuring and stayed on the line until the paramedics were on the scene. I live alone and it was comforting to know I was able to speak to someone if anything changed. She waited for the paramedics to complete their assessment and stayed on the line in case they needed any further information.

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    Verified purchase
    Monitoring

    Reviewed Aug. 21, 2018

    Possible heart attack. Life Alert called ambulance and stayed on the line until EMT’s arrived. Transported to the hospital. All went well.

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    Verified purchase

    Reviewed Aug. 20, 2018

    My mom fell outside. Once my sister pressed the button on her bracelet, (Life Alert) attendants came out immediately. Very glad and pleased to have this for my mom. It makes me feel better to know that she has Life Alert! Thank you!

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    Verified purchase
    Customer Service

    Reviewed Aug. 20, 2018

    My husband slipped onto the floor in the middle of the night, but did not get hurt. I was unable to get him back into bed. [Life Alert’s] response was very quick and he was back in bed in no time. Thank you so much!

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    Contract & TermsStaff

    Reviewed Aug. 16, 2018

    My 88 year old mother recently purchased Life Alert service. A serviceman came to her apartment, installed the equipment and asked her to sign some papers. He told her she was just signing for the equipment. Unbeknownst to her it turns out she was signing a 3 year contract. Had she known this she never would have signed up for the service. She tried calling Life Alert and they were completely disinterested in helping. She believes she was taken advantage of and is extremely dissatisfied and upset. After doing some research it seems her story is not at all uncommon.

    Even on the BBB website there are many similar complaints. How they still have an A+ rating makes me suspect of the BBB. If you read the fine print in the contract, which no elderly person could possibly read, you are basically given up your right to take them to court. Instead you have to file for arbitration and the only place you can file is California! It seems pretty clear Life Alert's actual business model is preying on the elderly. They must have little confidence in their ability to keep customers without tying them in long term deals. My suggestion is stay as far away as possible from Life Alert. They are an abomination and there are much better options available and less expensive to boot.

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    Life Alert
    Response from Life Alert

    We are sorry for any inconveniences that our customer and her son feels she has may have experienced. We see that this customer had a signed Service Agreement with us from 2013 through 2017. She then decided to go to another company that was cheaper, only to came back to Life Alert because she was not happy with the service and the way she was being treated there.

    Two months ago she became a new account again and was reminded twice of our Service Agreement before the equipment was sent to her. When the serviceman arrived to install the equipment, he handed her the Service Agreement for her to review, which has the cost and terms in big bold letters at the top of the agreement.

    Life Alert is the industry leader in personal protection and that is why we have a lot of repeat customers. Life Alert saves a life every 11 minutes and we have almost 40,000 lifesaving testimonials from grateful customer’s and their family members. We hope that this customer never needs to use our service, but if she ever does her son will know that his mother is protected by the best medical alert system, Life Alert.

    Verified purchase

    Reviewed Aug. 16, 2018

    I fell on my face and broke my nose. I called Life Alert, they called my neighbor. Shortly my paramedics and neighbor were at my home. Worked like it was supposed to. Thank you, Thank you!!

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    Verified purchase
    MonitoringPunctuality & Speed

    Reviewed Aug. 15, 2018

    I fell and even with my husband’s help, I couldn’t get up. Life Alert responded quickly with an ambulance. Thank you, Life Alert.

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    Verified purchase
    MonitoringPunctuality & Speed

    Reviewed Aug. 14, 2018

    My father had pressed his Life Alert system and was complaining about his chest hurting thinking it may be a heart attack. Life Alert called me to advise me of the situation and that an ambulance was on the way. Life Alert stayed with my father until the ambulance arrived. My father did have a heart attack and was taken care of quickly. Thank you very much for your help!

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 13, 2018

    Life Alert were very prompt in responding to my dad’s emergency. They called both my sister and I, and informed us that my dad was being transported to the hospital. Thank you for all you do.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Aug. 12, 2018

    Fell down two stairs backwards and hit my head. Transported to hospital, tests were good. I was one lucky person. Life Alert staff was expediently and all went as promised. I’ve used the service 2 times. The first responders were wonderful. Many thanks to them.

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    Verified purchase

    Reviewed Aug. 12, 2018

    Mom fell and broke her arm. She pushed the alert button and person talked with her while emergency personal was contacted. Life Alert contacted me, her daughter, and I got to her house in about 20 minutes. Emergency personnel had arrived by then.

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    Verified purchase

    Reviewed Aug. 11, 2018

    I passed out for 20 minutes on my floor. Woke up and pushed my Life Alert button. Life Alert immediately called my daughter, who in turn called my pastor, who got to my house before the EMT’s. EMT’s took care of me and took me to the hospital. Thank you, Life Alert, as you were with me through it all.

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    Verified purchase

    Reviewed Aug. 11, 2018

    I tripped over my caregivers dog a month or so ago, fell on my face, got a cut lip, a bloody nose and hurt my left knee, had to call Life Alert to send paramedics, they took me to the hospital to see if I had any broken bones, thank God, I didn’t. Went home.

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    Verified purchase

    Reviewed Aug. 10, 2018

    Well, I strongly agree all seniors should get Life Alert. It saved my life on 05/30/2018. I love to stay in my living room more than anywhere else in my apartment, so I started to my bathroom at 2:00am and fell between the bedroom door and living room door and couldn’t move at all, so it saved me.

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    Verified purchase
    Monitoring

    Reviewed Aug. 10, 2018

    Fell into bathtub backwards and hit my head on wall. I’m on blood thinner. I called Life Alert and they called the ambulance which took me to the emergency. There I had a CAT scan. It proved that there was no damage done. Everything about your treatment was great. Couldn’t been nicer. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 9, 2018

    I was alone that night and I fell out of bed, and I couldn’t get up or reach the phone. I pushed the Life Alert button that I wear around my neck, and very soon after, came very helpful men and a woman. They came in (they had my address and combination for the door), and I was back in bed. I can’t tell you how polite and concerned they were! I’m 93 years old.

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    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2018

    It has been very helpful the way everything was handle by you, with my wife and me. All the time we have been with you, through all the accidents we had - you were fast and efficient. I am so happy we joined Life Alert. Thank you.

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    Customer ServiceMonitoring

    Reviewed Aug. 7, 2018

    Life Alert gets the response you need in an emergency. I was having a stroke and they got the ambulance for me within minutes. My house filled with smoke and they got the fire department right away.

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    Customer ServiceMonitoringStaff

    Reviewed Aug. 6, 2018

    I fell out of my wheelchair. I didn’t hurt myself but I could not get up. The Life Alert person answered my call and asked if I was ok, called 911 for me, and stayed on the line with me until they came.

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    Reviewed Aug. 5, 2018

    My husband is confined to a power chair. He had a seizure and drove his chair off the sidewalk and was stuck down in a ditch. Thanks to Life Alert, their five people were able to get him out. Thanks a million!

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    Staff

    Reviewed Aug. 4, 2018

    Husband has COPD. He was having a problem breathing so I punched Life Alert and they got a hold of the ambulance. Kept in touch with me to see if they had arrived. Stayed with me until they arrived. Then talked to the ambulance drivers. This time they got him settled and did not have to take him to the hospital. Thanks to everyone for being there.

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    Customer Service

    Reviewed Aug. 3, 2018

    Life Alert is great, Life Alert is right on time when you need them. When I call for help, after I fell, EMT’s were there in no time to take me to the hospital. Thank God for Life Alert. They also call your relatives.

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    Staff

    Reviewed Aug. 2, 2018

    The Life Alert person was very courteous and stayed on the line with me until the EMT’s arrived. Since I fell outdoors I was very thankful my Life Alert worked that far.

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    Customer ServiceStaff

    Reviewed Aug. 1, 2018

    I have used Life Alert 3 times, response is immediate, courteous and lifesaving. My daughters and grandson were notified immediately. Service EMTs that responded were wonderful to me, checked me thoroughly, and made me feel safe. Just a great service for me. I’m 94 years old!

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    Reviewed July 31, 2018

    I had a fall in my home on May 2, 2018, I knew I was injured. Someone pushed my alarm for Life Alert. A short time later the ambulance came, the paramedics evaluated me and asked me what I wanted to do and I chose to ride in the ambulance to the emergency room. They took x-rays and found I had a broken hip. From there I went to surgery for a hip replacement.

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    Staff

    Reviewed July 30, 2018

    I live alone, so Life Alert help me feel more secure. I had a bad episode with my breathing. EMT’s came. They were very helpful and kept me calm.

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    Reviewed July 29, 2018

    I tripped over something in my apartment and hit my head and nose on the baseboard of my bed. After alerting Life Alert, the fire department and ambulance arrived. I ended up with 17 stitches on my face. I don’t know what I would have done without Life Alert as I am legally blind.

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    Monitoring

    Reviewed July 28, 2018

    In 2017 I had right knee replacement and left knee replacement in 2018. The incident happened when I attempted to lift the watering can which was full and too heavy and I lost my balance, falling backwards. As I fell, I knocked over the standing bird feeder and the top seed holder hit me on the head. I was lying on my back, unable to get up on my knees and was completely helpless. I pushed the Life Alert button and within minutes the fire department was here to help me. Wow, what handsome young men!

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    Staff

    Reviewed July 26, 2018

    I am 92 years old and fell and couldn’t get up. I pushed my Life Alert button and EMT’s were here in a short time and very helpful and courteous.

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    Reviewed July 25, 2018

    I’m 98 years old and if I didn’t have Life Alert I could have been dead or I would have had a heart attack or a stroke. Anyone who lives alone should have one. I recommend it for everyone. You don’t have to be old.

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    Monitoring

    Reviewed July 24, 2018

    When I got out of the shower, I noticed I was bleeding from my backside. I couldn’t stop it, or see where it was coming from. Life Alert contacted 911 and notified my family members. The attendant waited on line till paramedics arrived.

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    MonitoringStaff

    Reviewed July 23, 2018

    I fractured my right rib and was badly injured. Life Alert responded and sent me a medical team who transported me by ambulance to the hospital. My children were also contacted.

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    Verified purchase

    Reviewed July 22, 2018

    I fell and could not get up. Used Life Alert, was sent to the hospital to have back surgery. I recommend Life Alert for every man, woman and child. Life Alert saved my life.

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    Staff

    Reviewed July 21, 2018

    I had been trying to get up from the sofa for 4 hours. It was 3:00am when I called Life Alert. They were kind, asked questions to understand the situation, and asked if it was an emergency. No! The men who responded were kind, helped me to my feet, and asked if I was ok. Altogether a good experience.

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    Reviewed July 20, 2018

    I don’t know why I fell but I did – the space was small – I tried and tried but just could not get up – I pressed my Life Alert monitor and less than ten minutes – 6 men were in my bedroom and helped me. I was not hurt just needed help to get up this time – for an 95 year old I was lucky this time, that has not always been the case – thanks a bunch!!

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    Customer Service

    Reviewed July 19, 2018

    My knee gave out and I fell. I couldn’t get up, so I pressed my Life Alert button. Someone was there right away. Called my children and in just a few minutes someone was on the way. The operator stayed on the phone the whole time until my son got here. Thank you.

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    Verified purchase

    Reviewed July 18, 2018

    I suffer from ALS (Lou Gehrig’s disease) and live alone. While using my walker I lost my balance and fell backwards on the kitchen floor and could not get up. I used my Life Alert pendant. Within 10 minutes, medics and emergency contact where in my home.

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    Customer ServiceStaff

    Reviewed July 17, 2018

    Life Alert representative was, as usual, most helpful. He stayed on the phone and reported on the progress of the EMT vehicle and when it was in the driveway. I never fell anxious when these people are on the line.

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    Verified purchase

    Reviewed July 16, 2018

    Life Alert has been a real God send, so reassuring to know your workers and equipment are there to help me when I need you. Thank you.

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    Monitoring

    Reviewed July 15, 2018

    My husband falls, and each time Life Alert sends the fire department who helps me get my husband in his lift chair. I do not know what I would do without Life Alert.

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    Staff

    Reviewed July 14, 2018

    I was in the backyard pulling weeds and I fell. I couldn’t get up myself and there was nobody around to help me, so I pressed my Life Alert button and in no time two nice policemen came and helped me into the house. They took my list of medicine and made sure I was ok. Life Alert checked with me to make sure I was ok.

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    Customer Service

    Reviewed July 13, 2018

    I fell backwards and lost my balance. When Life Alert couldn’t hear me on the speaker, they called and I was able to reach the phone. They stayed on the phone until ambulance arrived. They called all emergency numbers to notify my family.

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    Customer ServiceStaff

    Reviewed July 11, 2018

    Life Alert was very fast when we called and the service was 100% outstanding. We are very happy to have this service for our mom. Also we appreciate everything you say and do for us. Life Alert is a very good service for senior people. Thanks Life Alert.

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    Staff

    Reviewed July 11, 2018

    I fell, Life Alert contacted the necessary people. You stayed with me until medical people arrived. This is the best investment I ever made and would highly recommend them. Very professional.

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    Staff

    Reviewed July 10, 2018

    I went to sit on my walker and it slid out from under me, and I fell on my bottom. I called Life Alert and EMT’s came, it took them 15 minutes. They checked me out and helped me to get off the floor. I would recommend Life Alert to anyone.

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    Verified purchase

    Reviewed July 10, 2018

    I had fallen in the backyard, my wife and I could not get me up. I called Life Alert they were at my home in no time, they helped me up. I was not hurt. Life Alert is more than I expected, very good.

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    Staff

    Reviewed July 9, 2018

    I was so pleased with Life Alert. They stayed on the line until help arrived and my children as well. They were a great help and wonderful. My many thanks to you. All was happy to have Life Alert, thanks so much.

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    Monitoring

    Reviewed July 9, 2018

    I was having trouble breathing and having pain. I called Life Alert. The police came and EMT’s and an ambulance took me to the hospital.

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    Verified purchase

    Reviewed July 8, 2018

    Life Alert is the best system you can get for a loved one that can’t help themselves. It has provided much relief and confidence for my elderly mother and aunt.

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    Customer Service

    Reviewed July 7, 2018

    I dislocated my hip and wasn’t able to move, only to lower myself to the floor. I had the Life Alert button so I pushed it. I tried to answer, but all I could do was press the button, so you contacted the paramedics who arrived within 6-7 minutes – a real life saver.

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    Punctuality & Speed

    Reviewed July 6, 2018

    Pushed the Life Alert button and you talked us through till rescue squad arrived! Notified all family members! Your fast service got husband to the hospital fast and he survived! Thank you!

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    Staff

    Reviewed July 6, 2018

    I fell in my sunroom and could not get up. I pressed my Life Alert button and in 10 minutes a team of 2 strong men arrived and got me on my feet. Lots of bruises but no breaks. Good job!

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    Punctuality & Speed

    Reviewed July 5, 2018

    Life Alert took immediate action! The fire department and ambulance got here and quickly took me to the nearest hospital. I’m almost recovered now from my fall and can thank Life Alert for that.

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    Monitoring

    Reviewed July 5, 2018

    After not being able to pick up my wife off the floor, the Life Alert operator got EMS to my house before I could get to the door, so fast I couldn’t believe it!

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    Monitoring

    Reviewed July 4, 2018

    My father had slipped off the kitchen chair due to low sugar – Life Alert was notified, called EMS stayed until EMS, and my brother and I arrived. Once Life Alert knew all was good they said good-bye. Life Alert has been the best thing we did so dad could stay alone and we felt confidence. Thank you.

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    Fall DetectionStaff

    Reviewed July 4, 2018

    I had fallen on the floor and couldn’t get myself up – I called Life Alert and had help arrive immediately. First the city officers and then the entire team – I felt very comfortable and well cared for.

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    Customer ServiceMonitoringPunctuality & Speed

    Reviewed July 3, 2018

    Life Alert dispatched ambulance for my mother, who was in extreme pain and very weak. Everything Life Alert did was in accordance with the wellbeing of my mother. Fast response!

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    Staff

    Reviewed July 3, 2018

    Life Alert was quick to get help for me when I fell. They assured me that they would stay with me unit help came and they did. I will definitely recommend them to my friends.

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    Verified purchase

    Reviewed July 2, 2018

    I am very grateful that I had Life Alert. I fell hitting my head hard on the toilet seat and was able to press Life Alert, who alerted emergency and my daughter. Life Alert stayed with me until help came. I had a lot of blood loss and needed 6 staples but have recovered and doing great. Thank you.

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    Staff

    Reviewed July 2, 2018

    I was carrying my garbage to the garage and tripped over something and fell on my face, cutting my upper eyelid and bruising my whole face. I pushed my panic button and Life Alert responded. My base was in the dining room but I yelled and they heard me and EMT’s soon arrived.

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    Monitoring

    Reviewed June 29, 2018

    Patient is a stroke victim. He fell out of bed and needed help to get up off of the floor. Life Alert dispatched fire department and notified caregiver. After he received help, Life Alert followed up with caregiver to let him know disposition. I really appreciate being notified and for the follow-up.

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    Verified purchase

    Reviewed June 29, 2018

    Because of ongoing chest and back pains throughout the day, I pushed my Life Alert pendant. The Life Alert operator responded very quickly, assessed my situation, and stayed on the line with me until the paramedics arrived.

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    Customer ServiceMonitoringStaff

    Reviewed June 28, 2018

    I fell in the kitchen while warming my coffee in the microwave – couldn’t get up – my daughter pressed the Life Alert button – got immediate response – operator called EMS and stayed on line until they arrived to take me to the emergency.

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    Monitoring

    Reviewed June 28, 2018

    I fainted and broke my nose, and lost some blood, and do not remember any of it except for pushing my Life Alert button and seeing the red ambulance drive up right after I alerted your company. Thank you so much!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 27, 2018

    I have used Life Alert several times as I have a chronic condition. They have been quick in summoning help and reassuring during the short wait, and does follow-up calls afterwards. I am very pleased with the service. My husband used it, he was grateful he had the service.

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    Staff

    Reviewed June 27, 2018

    We thank you, Life Alert, for serving us. Everyone is very courteous in our time of being in a frantic situation. Again, thank you with all sincerity.

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    Verified purchase

    Reviewed June 26, 2018

    I am 87 years old and live alone in my home. I am allergic to almost all antibiotics. I have a chronic urinary infection because it does not heal because of the medication. I was feeling weak and light-headed and feverish, and so I pushed the Life Alert button. I also had a severe cough. In 15 minutes the EMT’s came and took me to the hospital.

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    Reviewed June 26, 2018

    I fell in my laundry room and couldn’t get up. I pressed Life Alert and about six minutes later I was upright and moving. EMT’s checked my vitals to make sure I didn’t hurt myself. I was fine.

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    Customer ServiceContract & TermsStaff

    Reviewed June 25, 2018

    I subscribed to the Life Alert service for my elderly parent who lived alone, and I specifically asked what would happen to the service if hospitalization was necessary. The agent lied and said that we could cancel the service without penalty if that happened. As it turned out, my parent had to be hospitalized for two months, but when I called to cancel Life Alert, I was it could only be canceled if my parent could not go back home again. When this requirement was met (since an Assisted Living arrangement was the only solution the doctors felt would be safe for my parent), Life Alert then imposed a NEW requirement for cancellation - a letter from the Assisted Living Facility - a very strategic tactic to prolong the contract and the charging of monthly $70 fee since, of course, this would all take some time to procure!

    I then obtained and sent the letter, but then I was told that I had to also "arrange" for the pick-up of the equipment before they could fully cancel the service. **Note that the phone agents had NEVER ADVISED me before of this important step which seems to now have been the first one necessary for cancellation. This is again because LIfe Alert's primary goal is not to provide emergency response service to the elderly, but rather to prolong the contract and the monthly charges as LONG AS POSSIBLE.

    Finally, the equipment was picked up and service eventually canceled four months after the hospitalization, but not before Life Alert had SWINDLED a poor, ailing old woman out of an additional $279.60 in fees for services it had never provided. Life Alert's carefully delayed conveying of important information for cancellation was strategically designed to defraud. Evila, Jonathan, and Jose are all liars, and the Life Alert company they work for is an UNETHICAL AND FRAUDULENT one to be avoided at all costs. DO NOT do business with Life Alert.

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    Life Alert
    Response from Life Alert

    Life Alert sympathizes with Rick of Los Angeles, as we understand the challenges and confusion that comes when an elderly loved one is being hospitalized and/or having to move into assisted living. When our customer was first admitted into a hospital, Rick did not know how long she would going to be there so we stopped the billing for one month until he had a better idea of what was going on with his mother.

    Life Alert also understands that circumstances change with our customers, that is why we have a cancellation clause that states if our customer has to go into a nursing home or receives 24/7 professional care, we will immediately cancel the account without any penalties – we only need a note faxed or emailed to us from the facility stating our customer is now their patient – thus releasing Life Alert of our obligation to the patient. This is standard procedure in our industry, and is not a NEW requirement as it is noted clearly in our agreement which Rick had signed.

    Unfortunately, the delay in cancellation was not at Life Alert’s end. As soon as we received the information needed, we immediately cancelled the account and paid to have our equipment sent back to us.

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    Customer Service

    Reviewed June 25, 2018

    I fell in the bathroom and couldn’t get up. EMT’s got me up and I was fine. Life Alert was quick to respond, my daughter came and she wanted to take me to the hospital to see if I had a broken bone. Everything was fine - they made sure of that. Very pleased.

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    Punctuality & Speed

    Reviewed June 25, 2018

    My mom fell. She called Life Alert and they called 911. Life Alert also called me. She was okay, just sore, but we appreciate the quick help. Thank you.

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    MonitoringStaff

    Reviewed June 22, 2018

    Fell inside house and broke ankle, 2 family members were called, and EMS was called. Life Alert representative stayed on the line until EMS arrived. Rep. called family later with an update of services and hospital location. Thank you!

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    Customer ServicePunctuality & Speed

    Reviewed June 22, 2018

    Every time I used Life Alert they responded quickly, and they called my daughter quickly. I recommend Life Alert to anyone with a health issue or to someone who lives alone.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 21, 2018

    My husband passed out while brushing his teeth. I called Life Alert – EMT’s came very soon after I called, they were very pleasant, did what had to be done. Very quickly (hospital). I am 100% satisfied with your service.

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    MonitoringFall Detection

    Reviewed June 21, 2018

    My mother has fallen twice in the last few months and Life Alert sent an ambulance very quickly. I feel so much better knowing my mother has help available to her!

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    Reviewed June 20, 2018

    I fell and needed assistance. Life Alert was fantastic dealing with me and my family. Everyone was updated that I was ok. Thank you! What you do is invaluable!!

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    Punctuality & Speed

    Reviewed June 20, 2018

    I fell in my bedroom and could not get up. With my pendant I alerted Life Alert. Paramedics help came. It was determined at the hospital that I had broken my ankle in two places. Your prompt assistance kept the injury from being worse.

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    Monitoring

    Reviewed June 19, 2018

    My mother had a life threatening situation and Life Alert responded immediately and dispatched an ambulance. I would recommend Life Alert to anyone.

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    Monitoring

    Reviewed June 19, 2018

    I was working in my backyard. I leaned over and was not able to get back up. After pressing the Life Alert button, the fire department arrived and helped me to get up.

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    Monitoring

    Reviewed June 18, 2018

    Called Life Alert for the first time since I had it. Due to an injury to my leg, I was completely amazed at how responsive Life Alert was. They promised what they said. In a matter of a few minutes the ambulance was at my door and Life Alert stayed with me the whole time, talking and reassuring me the ambulance was on its way – thank you, Life Alert.

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    Customer Service

    Reviewed June 18, 2018

    Life Alert responded quickly, and as the daughter they kept me calm on the phone while they were talking to my parents at home. By the time I arrived they had the situation under control. I would highly recommend them to everyone I know. My aunt is getting one now.

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    MonitoringStaff

    Reviewed June 15, 2018

    04-18-18, I thought I might be having a heart attack and used my pendant to have Life Alert send an ambulance as I live alone, (approximately 1 a.m.) The Life Alert person stayed on the line with me until the ambulance arrived.

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    Monitoring

    Reviewed June 15, 2018

    Was having chest pain and felt my blood pressure was very high. I needed an ambulance, Life Alert responded quick even giving much needed information to paramedics, when they arrived.

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    Customer ServiceStaff

    Reviewed June 14, 2018

    Life Alert phone representative was very helpful when my mom had a medical emergency in April. He contacted two of my siblings in addition to calling me.

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    Customer ServiceMonitoring

    Reviewed June 14, 2018

    We had just received the Life Alert several weeks prior to our emergency. I was away from home when mom called me. Dad was slumping over at the table and had slurred speech. I said, “Push the button mommy, push the button!” It was amazing. EMS and the fire department and military policemen showed up. Life Alert was on point! Thank God, my dad is well now.

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    Reviewed June 13, 2018

    Fell and could not get up. Thanks for Life Alert, they got me up. I can’t thank you enough for your help. l would not be without Life Alert. I’ve had it for over 5 years.

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    Fall Detection

    Reviewed June 12, 2018

    My aunt had fallen in the bathroom and couldn’t get up. Her pendant was around her neck, but she could not reach it. By the grace of God, the neighbor stopped by and was able to press the Life Alert button. This was probably the 3rd time that Life Alert had proven helpful and valuable in alerting emergency personnel to her home.

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    MonitoringPunctuality & Speed

    Reviewed June 12, 2018

    I fell, called Life Alert and they immediately came, found me in my bedroom on the floor with my wheel walker on my head. Ambulance was called, at same time and I was transported to the hospital safely.

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    Staff

    Reviewed June 11, 2018

    I am so glad I have Life Alert. They have been there for me many times, taken me to emergency room, and stayed with me in emergency until emergency room takes over. Thanks to all the crew.

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    Staff

    Reviewed June 11, 2018

    Well I’ve had two bad falls. One, I broke my nose. Life Alert was fast and very accommodating on both occasions. They were very courteous and helpful both times. Life Alert is number one in my book. I’d say that they are great.

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    MonitoringFall DetectionStaff

    Reviewed June 8, 2018

    Dad’s fall was, fortunately, where he remained conscious and was able to push his wrist Life Alert band button. Life Alert staff were able to dispatch EMT’s and contact family members.

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    Fall Detection

    Reviewed June 8, 2018

    I fell and pushed the Life Alert button on the pendant, Life Alert answered and I told them what happened, and they got me the help I needed, and I was okay. I am 97 years old.

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    Verified purchase

    Reviewed June 7, 2018

    I absolutely could not stay in my home if not for Life Alert. They always came when I needed them; falling. I bless all of you every day. I have told all my friends about Life Alert. They should get it before anything. It’s that important. I testify about my experience, thanks Life Alert.

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    Staff

    Reviewed June 7, 2018

    I experienced a TIA and Life Alert called EMTs, transported me to the emergency within 15 minutes. EMT’s were helpful and very courteous.

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    Punctuality & SpeedStaff

    Reviewed June 6, 2018

    I was having difficulty breathing along with a panic attack at the time I activated my Life Alert button. They were quick on notifying all emergency personnel. In the meanwhile, they did their best to keep me calm. Extremely helpful to EMT’s with information when they arrived.

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    MonitoringStaff

    Reviewed June 6, 2018

    I have a spinal disability and I fell trying to get into bed. I pushed my Life Alert alarm button and EMT’s arrived in less than 15 minutes, loaded me into an ambulance, and took me into the hospital emergency very soon after. They were very capable and pleasant.

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    Verified purchase

    Reviewed June 5, 2018

    I started to sit on my car seat and went down on the floor of the car and couldn’t get up. I tried for an 1 ½ hours and then I pushed my Life Alert button and got some help. I am so thankful for Life Alert.

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    Verified purchase

    Reviewed June 5, 2018

    My wife fell and broke her shoulder terribly. Life Alert had EMT’s here in 15 minutes and getting her to the emergency room. I am so grateful for your help!

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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