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2x Buyer's Choice Award Winner

Life Alert Reviews

4.9
8,776 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    Page 29 Reviews 3975 - 4125
    Verified purchase
    Staff

    Reviewed April 22, 2019

    Very sick, fainting out, etc. Hit my Life Alert, operator immediately came in, talked to me, medical team was here in 5 minutes also my friend was called. Very courteous on line, would recommend Life Alert to others.

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    Staff

    Reviewed April 22, 2019

    I’m diabetic and my sugar dropped. I couldn’t walk or talk, my son thought I was having a heart attack. He pushed the Life Alert button and they came in a few minutes. They were wonderful, so sweet and kind to us.

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    Punctuality & SpeedStaff

    Reviewed April 19, 2019

    In the middle of the night I was experiencing very bad chest pain, so I pressed my button for Life Alert. They answered immediately and told me they were sending help. The rescue arrived a few minutes later. After checking me, they brought me to the hospital. I'm so pleased with their help.

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    Staff

    Reviewed April 19, 2019

    My mother had a fall. Life Alert assisted us in getting help for our mother. Life Alert called the contat persons that were listed on her contact information. This was very helpful as we did not have to spend time calling our sisters/brothers. They stayed in contact during and after she received help.

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    Customer Service

    Reviewed April 18, 2019

    I fell outside, from a top step, backwards and hit the back of my head on the cement. My head started bleeding. I pressed my necklace's button immediately and Life Alert came on and checked on me to confirm emergency call. Amazingly, Life Alert could hear me talking from outside of the back door, which is approximately 20 feet from the base. They called the ambulance and my daughters. The response was quick. Thank you, Life Alert.

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    MonitoringStaff

    Reviewed April 18, 2019

    I fell in my cellar. I hit my head on the cellar floor and scraped my left arm down a concrete wall. I was aware enough that I remembered my Life Alert pendant and pushed my button. The Life Alert staff were very pleasant and quickly notified my local EMS team. They took me to the hospital and I started my recovery.

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    Customer ServiceMonitoring

    Reviewed April 17, 2019

    I didn't pull the dining chair out all the way and slid out of my chair. I didn't get hurt but I pressed my Life Alert button because I couldn't get up. Response was quick and customer service was excellent. EMS arrived ASAP and my daughter was called by Life Alert and arrived when EMS did.

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    Punctuality & SpeedStaff

    Reviewed April 17, 2019

    When I fell at home and broke my hip - Life Alert was so prompt! The personnel was so kind and fast! I would recommend Life Alert in a second! The personnel on the answering machine are so kind and understanding!

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    Customer ServiceStaff

    Reviewed April 16, 2019

    Life Alert staff have always showed the highest regard for my mother and quickly responded to her needs in all situations. They have been respectful and courteous and always supportive and caring, staying on the line and following up with calls.

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    Verified purchase

    Reviewed April 16, 2019

    We had to use Life Alert twice. The first time was for my husband who had to be hospitalized because of blood clots in his chest and legs. The second time was for me because I had ignored all the symptoms of an UID infections and was hospitalized for a week.

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    Verified purchase

    Reviewed April 15, 2019

    I was having chest pains and difficulty breathing. Life Alert stayed on the line until the EMT's got here, talking to me and encouraging me. I was diagnosed with congestive heart failure. I have since had heart valve replacement. I'm glad to have Life Alert.

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    MonitoringPunctuality & SpeedStaff

    Reviewed April 15, 2019

    I was having a coughing/choking kind of attack. Two of my children happened to be with me, in my home (where I live alone - I'm 89) at the the time. They got very upset, but I said, and did, push my Life Alert button. I spoke (or my children did) with Life Alert on my monitor. The ambulance was here in no time and took me to the hospital. It was a very good experience and we all felt better, thank you.

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    Verified purchase
    Fall DetectionStaff

    Reviewed April 12, 2019

    I swallowed two pills (capsules) and they got stuck in my throat. I tried to drink a lot of water but never moved out and I was unable to talk and unable to breathe well. I then pressed my Life Alert pendant, and within 7 minutes, the Life Alert team was at the door. I was rushed to the emergency where the doctor gave me Pepsi to drink and it dissolved the capsules down.

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    Staff

    Reviewed April 12, 2019

    I was going out to the garage from the kitchen, which I slipped on water from my dog bowl - (I did not see the water). I hit my head on the lower half of refrigerator. I was dazed and I can't get up on my knees (artificial) - I pressed on my Life Alert button. The man on the line got me help with the firemen. I'm ok now - thanks to all the help I received.

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    Verified purchase
    MonitoringStaff

    Reviewed April 11, 2019

    I could not breathe, so I pushed my Life Alert button. That was all I had to do. I told them I needed the ambulance, I could not breathe. They got me an ambulance. They stayed with me, and they talked to the ambulance paramedics. They notified my daughter.

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    MonitoringStaff

    Reviewed April 11, 2019

    Had trouble breathing, pressed Life Alert button, 911 was called and patient was taken to the hospital. Life Alert operator was very kind and stayed on the line until 911 arrived. We're very happy with your service so far!

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    Customer Service

    Reviewed April 10, 2019

    I fell and pressed my Life Alert button. There was a quick response and paramedics came soon afterwards to help me up. My son and a friend were also notified. I was very pleased at the rapid assistance.

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    Customer ServiceMonitoringStaff

    Reviewed April 10, 2019

    Patient had fallen in her bedroom. Life Alert called 911 then called me. They stayed on the line till the fire department arrived then they called back to make sure everything was okay.

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    Verified purchase

    Reviewed April 9, 2019

    I have A-Fib and felt symptoms coming on - used my Life Alert button to summon help and in a matter of minutes rescue squad responded. Went to emergency room and then transported to main campus hospital (5 day stay) and electric paddles for heart. Thanks to my son for Life Alert, it saved my life!

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    Verified purchase

    Reviewed April 9, 2019

    I fell and hit my head. I couldn't get up so I called Life Alert. Everyone from start to finish was exceptional. I ended up going by ambulance and getting stitches. Thank you for all of your help!

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    Verified purchase

    Reviewed April 8, 2019

    My mother was home alone. She had fallen and couldn't get up. She alerted Life Alert using the pendant. Life Alert quickly assessed the situation, notified authorities and her emergency contacts. My brother arrived at my mother's home within 35 minutes and found my mother up and being attended by EMS.

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    Staff

    Reviewed April 8, 2019

    On his way into bed he didn't quite meet the mattress so he went gently down on the floor. I could not pick him up so I called Life Alert. Two nice ladies came almost immediately and lifted him up and put him on the bed. They were most polite.

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    Customer ServiceStaff

    Reviewed April 5, 2019

    I was sitting on the walker. Forgot to lock it down. Dropped something on the floor. Reached down to get it. Walker went down from under me. I tried to get up but I couldn't. I pushed the Life Alert button and someone talked to me right away. They called for hep. This person talked to me until the medics got here. They also checked to make sure the EMT was here.

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    Customer Service

    Reviewed April 5, 2019

    I fell on the floor about two months ago. I have trouble with my legs so I can't get up by myself. You called me as soon as I pressed the Life Alert button on my necklace. I told you my problem and then the paramedics came right away and helped me up. I was alright, so I didn't have to go to the emergency ward.

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    Staff

    Reviewed April 4, 2019

    My dad used his Life Alert because he was having chest pains. Life Alert called me and let me know what was going on step by step. Couldn't ask them to be any better. Great job!

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    Customer Service

    Reviewed April 4, 2019

    My last experience was that I had severe pain throughout my upper stomach and chest. On arriving at emergency via ambulance, I was admitted and had surgery to remove my gallblader which was starting to turn gang green. I had quick response time. Thank you so much.

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    Contract & TermsStaff

    Reviewed April 2, 2019

    Hi everyone, just saw a Life Alert ad and it brought back some bad feeling I have for that company. What they do is great. But when they make a mistake that made the paramedic/firefighters break down our doors to get into my home to help my mom. Which they admitted doing. I’m glad that they were able to get in and help my mother. But I wish Life Alert would have done their job and tell the fireman that we have a lockbox (which Life Alert made us buy and put in) with a door key in it and also give the fireman the combination. Which they were supposed to do. I had to spend over $2000 to replace our double doors.

    I asked Life Alert what they were going to do about it and they told me they would give us 3 months free service. They told me that’s what the fine print in the contract we signed says they would be liable for in case they do something wrong that causes damage to your property. 3 months at $59 = $177. That really sucks. Needless to say there are a lot of better, less expensive and with no contract out there. Do your homework and I’ll never use Life Alert again!!!

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    Life Alert
    Response from Life Alert
    Robert,

    Thank you for taking the time to let us know how you feel. Although your mother’s account had been cancelled years ago, we are sorry you feel that you were not justly compensated. All our calls are recorded, so we were able to look into this matter. At the time of your mother’s emergency, you explained that your front doors were very old, cracked, and you were going to replace them anyway, and that you did not expect us to buy you new doors but would like some compensation. We offered you 3 months of free service, which you seemed to be satisfied with at that time. Moreover, we suggested that you send in a receipt for the doors for review, but unfortunately, we never received any further information. Again, we are sorry you had a frustrating experience with us, and we truly wish you well.

    Verified purchase
    Fall Detection

    Reviewed April 2, 2019

    I had slipped off the edge of my bed. Once I have fallen, my legs are useless. I let Life Alert know what had happened and they sent help right away. I live alone and Life Alert gives me great security.

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    Customer ServiceStaff

    Reviewed April 2, 2019

    My brother decided to take a tub bath could not get out of the tub. After sitting there for 1/2 hour, he pushed the button near the tub. Paramedics were called and helped him out. Life Alert called to say that he was ok. I did not have to go to help out. I called him and he was ok.

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    Customer Service

    Reviewed April 1, 2019

    I had chest pains and when I used my Life Alert pendant the operator stayed on the phone until the ambulance arrived and spoke with the EMT. I was pleased to know that my contacts were notified that I was at the local hospital.

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    Verified purchase
    Staff

    Reviewed April 1, 2019

    My mother, 94 years of age, lives by herself, loses balance, and falls repeatedly. Your Life Alert people have been so attentive. Life Alert contacts both my brother & myself so we can get to her immediately. Your people are most attentive, courteous and thorough. I can't "thank you" enough for your service.

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    Customer ServiceStaff

    Reviewed March 29, 2019

    I attempted to get to a desk and hung onto a chair with wheels. The chair tipped over and so did I and I was unable to get up. I pressed the Life Alert button and immediately was given help. They called for help and within ten minutes the EMTs were there to help me. They stayed on the line while EMTs were there to help me, and called to check after I informed my relatives. I was 100% satisfied with how everything was handled and would highly recommend Life Alert.

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    Verified purchase

    Reviewed March 29, 2019

    I fell 2 weeks before Christmas on my kitchen floor. I couldn’t get up so I used my Life Alert button to call them. Life Alert came on and asked if I was bleeding or other injuries, I said “no”, she stayed on the line with me till they arrived. They came and picked me up and checked my vital signs. They suggested I go to the hospital and I did. God Bless you all! Thank you so much.

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    Customer ServiceFall Detection

    Reviewed March 28, 2019

    Mother fell at the bottom of her stairs. Used her pendant, Life Alert stayed on the phone with her until help arrived. Our family is so grateful she had her pendant on. We will always recommend Life Alert!

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    Customer Service

    Reviewed March 28, 2019

    I was contacted and told EMS was responding to my aunt who had fallen. I live over 2 hours away but assured them someone would be there to let them in. I was then called back and told she was okay and refused transport. Having peace of mind knowing how things unfold when you can’t be there is priceless.

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    Staff

    Reviewed March 27, 2019

    My mother fell out of bed – notified Life Alert and had an ambulance dispatched to assist her back in bed. Life Alert staff kept us updated throughout the occurrence.

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    Customer Service

    Reviewed March 27, 2019

    I was fixing something on my bed. Legs gave away so I sat on something low and couldn’t get up. I just needed a lift up. My phone was on night stand and I couldn’t get to the phone. Life Alert was my choice to get help. It was not an emergency. Thanks to Life Alert.

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    Staff

    Reviewed March 26, 2019

    I was experiencing severe back muscle spasms. Life Alert was talking with me almost immediately and stayed with me – calmed me – until paramedics arrived. Paramedics took over, were very professional, did their job and got me to the hospital very soon.

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    Verified purchase

    Reviewed March 26, 2019

    I fell and was unable to get up on my own. I pushed the button on my necklace and knew immediately “help” would be on the way! I never take my button necklace off! I couldn’t be without it!

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    Verified purchase

    Reviewed March 25, 2019

    Anytime I have fallen and was unable to get up, Life Alert has always been there to get me the help I needed! It gives me and my family peace of mind knowing I am being safe with Life Alert. Thank you.

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    Staff

    Reviewed March 25, 2019

    I fell going into my apartment. I am 92 years old. Life Alert answered and came immediately. Took me to the correct hospital! Broke my shoulder from top all the way down to wrist. Three men and one woman made up the group. Excellent service!

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    Customer ServiceSales & Marketing

    Reviewed March 22, 2019

    I tried to cancel the equipment when my mother went into assisted living. I live in Florida. My mom was in NJ. My sister was taking care of the details. I called. They refused to cancel till they had a death certificate. I told them it was outrageous. She passed a year later. I call 5x. No callback. I've still got the equipment. They are running a scam. Don't ever SIGN UP WITH THIS COMPANY.

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    MonitoringPunctuality & SpeedStaff

    Reviewed March 22, 2019

    July 5th, I fell in the dark and fractured my nose and a rib. Staff notified police and my family. My family was very pleased with Life Alert service. Nov 4th, I felt strange and had trouble thinking and speaking. Your staff member felt I was having a stroke. He had an ambulance here in no time. He stayed on the line talking to me and calming me. I appreciated that very much! I found at the hospital I was having TIA’s.

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    Customer Service

    Reviewed March 22, 2019

    I fell in the kitchen while using the walker. Feet got tangled and I went down, face down. The Life Alert was pressed and I heard a voice from the other room. I called for help and the dispatcher said, “Help, is on the way.” Fire department came in 5 minutes.

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    Monitoring

    Reviewed March 21, 2019

    I have COPD and had an extremely difficulty time breathing, and called Life Alert. I ended up staying in the hospital 5 days. I live alone and Life Alert made me very comfortable while ambulance was on the way.

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    Punctuality & Speed

    Reviewed March 21, 2019

    Life Alert was extraordinarily helpful to our family. My elderly mom lived on her own and though we lived in town we felt it was important for her to have the peace of mind knowing that professional help could arrive quickly. We used your services on several occasions and all were quick, positive, pleasant, and professional. Thank you!

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    Staff

    Reviewed March 20, 2019

    I fell in my home, because of severe weakness in my legs. The EMTs/paramedics where at my home within 5 minutes because Life Alert were “on the ball” so to speak. I have been helped by Life Alert several times in 2018. Thank all who helped.

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    Monitoring

    Reviewed March 20, 2019

    I was changing from PJ’s to clothes. Turned around, lost balance, fell on bedroom floor, couldn’t get up – tried to pull up on bed, cedar chest, and my Hugo to no luck – punched button around my neck – the Life Alert man alerted firemen, called ambulance – I just needed help getting up from floor – by then firemen were leaving and my son was walking up – he had been alerted.

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    Customer ServiceStaff

    Reviewed March 19, 2019

    I fell and needed assistance getting up – the dispatcher stayed on the line assuring me help was on the way – he made sure the emergency attendants were in the room before he left – 20 minutes after all emergency attendants were gone the dispatcher called back to be sure I was okay.

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    Reviewed March 19, 2019

    When I was in a rehab facility recovering from a dislocation of my right hip, I laid on the floor for 7 hours waiting for someone to find me, I decided to call Life Alert for installation. That was the best thing I ever did because it saved my life on four more occasions. This last time, and all others, you communicated very well with rescue as to how to get into my house. It has served me well. Thank you.

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    Customer ServiceStaff

    Reviewed March 18, 2019

    My mother was dizzy and unable to walk. I contacted Life Alert, who sent an ambulance to transport my mother to the hospital. While waiting for the ambulance to arrive, the woman on the phone kept in contact with me and only hung up after the ambulance reached the house. She was calm and helpful.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 18, 2019

    My husband fell coming in from the garage and broke his hip. The response was prompt and the paramedics were thorough and courteous. The staff on the phone was very attentive. I think Life Alert is a wonderful service and would definitely recommended the service.

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    Staff

    Reviewed March 15, 2019

    My dad lost his balance and fell. I am his daughter – I arrived at his home a few minutes after he fell. He had contacted Life Alert – he was not seriously hurt. Life Alert is so good about keeping everyone calm and assuring us that help was on the way. I’m so glad he has this service.

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    Punctuality & SpeedStaff

    Reviewed March 15, 2019

    My mother fell while returning to bed. No one was with her at the time. She pressed the Life Alert call button, family was alerted as was the paramedics. She was transported by ambulance to the hospital. That day Life Alert staff were very courteous and helpful.

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    MonitoringStaff

    Reviewed March 14, 2019

    I’ve had several falls, Life Alert responded so fast and were so concerned in taking care of me. The police, fire department and ambulance responded so quick, everyone was so concerned and they all took very good care of me with different falls that I’ve had. I thank you all, God bless everyone that took good care of me!!!

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    Reviewed March 14, 2019

    I called Life Alert at around 5:00am as I had gotten up to get a glass of water out of refrigerator and I fell at the door. When I fall I can’t get up as I have arthritis in all my joints and can’t get up when I get down, and they were very good to me.

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    Customer ServiceMonitoring

    Reviewed March 13, 2019

    My sister fell off the bed and pushed the button on the necklace alarm she was wearing. I was unable to get her up and off the floor. Life Alert called the ambulance and stayed on the phone with me until the EMTs arrived. It was a very smooth process. She lives with me but they also called her son who met her at the hospital.

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    Reviewed March 13, 2019

    I had a severe nose bleed which scared me. I activated my Life Alert, and they were very quick to respond. My experience was very positive and would recommend Life Alert to anyone.

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    Customer ServiceStaff

    Reviewed March 12, 2019

    I could not get my breath and I called my neighbor, and she helped me call Life Alert. In a matter of 5-10 minutes, there were 6 people coming through my garage into my kitchen. They gave me oxygen and took me to the hospital.

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    Reviewed March 12, 2019

    I fell in the bathroom and had nothing to grab onto to lift myself up. Life Alert stayed with me the entire time, until my daughter arrived. This is the second time Life Alert has come to my rescue. I have MS and have balance difficulties. Thank God for being there.

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    Customer ServiceMonitoringStaff

    Reviewed March 11, 2019

    I had not been feeling well throughout the day. At bedtime my heart rate was rapid. I activated my Life Alert pendant. There was an immediate response; responder called ambulance, remained on line even after ambulance arrived; was very reassuring; and asked pertinent questions. Ultimately notified family. She was marvelous!

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    Staff

    Reviewed March 11, 2019

    My mother has had several falls and other emergencies where she or her caretaker have pressed the Life Alert button. Help came immediately and Life Alert operator was able to give paramedics pertinent information regarding my mother’s health. It was extremely helpful.

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    Punctuality & Speed

    Reviewed March 8, 2019

    I do not remember how, but I fell on the floor in my bedroom and landed with my left leg over my right, preventing me from being able to get up. I used my bum and scooted across the floor, but was tired, so I pressed my Life Alert button (on my wrist). Help was here very quickly. Thank you.

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    Verified purchase

    Reviewed March 8, 2019

    Fell on Thanksgiving Day. Live alone. First time to use everything - went the way it was supposed to. I am so happy to have Life Alert. Anyone living alone should have this system for peace of mind. I am a widow living alone, 77 years old.

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    Staff

    Reviewed March 7, 2019

    I had an episode where blood pressure continued to elevate. Was informed by the doctor to go to the ER if continued. Pressed the Life Alert button. The person called the EMTs and stayed on the line until EMTs arrived, and spoke with them. Also contacted the people on my list. Was very efficient.

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    Verified purchase

    Reviewed March 7, 2019

    Life Alert was wonderful and stayed on the line. My mom got extremely constipated and could not bend to get up. I was worried about an obstruction in the colon. She started to experience pain and we needed to get to the ER ASAP. Life Alert informed the emergency services who came, addressed the situation to them, then transported her to the ER safety. Thank you for your help.

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    Customer Service

    Reviewed March 6, 2019

    The last time I slipped and fell coming in my back door. Could not get up on my own. Called Life Alert and got a prompt response. Firemen got me up. The knee was damaged but not broken.

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    Reviewed March 6, 2019

    I had two episodes of a nose bleed that I could not stop after 2 hours. I live alone and needed help. Life Alert saw to it that medical help arrived and took me to the emergency at the hospital. I had help and exam, and returned home. The help I needed resolved the problem.

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    Customer ServiceStaff

    Reviewed March 5, 2019

    I was having dizziness in my head and feeling unbalanced. So called the Life Alert operator. She called the emergency ambulance and kept me on the phone. Life Alert also called my son. After a couple of hours, Life Alert operator called me back to confirm if I was ok.

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    Staff

    Reviewed March 5, 2019

    I had stomach, and chest pain, couldn’t get it to stop, thought it might be a heart attack, called Life Alert and went to the hospital. It was determined to be high blood pressure. Went back 20 days later to be diagnosed with cancer. I am so thankful for Life Alert - everyone is so very nice.

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    Fall Detection

    Reviewed March 4, 2019

    I fell in the garage onto a cement floor. I tried for about 15 minutes to get up but couldn’t. I pushed my pendant, unsure if it would reach the unit inside the house, but it did and an ambulance was here in about 15 minutes. The garage door was open and the was wind blowing, and it was cold. Thank God for Life Alert as I could have frozen to death.

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    Customer ServiceMonitoringStaff

    Reviewed March 4, 2019

    Dad fell off the side of his bed and could not get himself up from the floor. Life Alert contacted 911 and responded to help him up. Life Alert was also courteous and informative when notifying family members.

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    Customer ServiceStaff

    Reviewed March 1, 2019

    I slipped out of my dinning chair when I bent over to pick something off the floor. I have knee replacements, both legs, and cannot use my knees to get up. I asked for help by pushing my Life Alert neck button. Operator asked if I needed help, I replied, “Yes.” I could not reach the phone, she called 911, and the fire and EMS came and helped me, I was not hurt. Thanks.

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    Customer ServiceStaff

    Reviewed March 1, 2019

    My mother has fallen twice in the past couple of months – Life Alert called me immediately and stayed on the phone until I arrived. It is peace of mind to me knowing if she needs help you are always there. Thank you.

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    Staff

    Reviewed Feb. 28, 2019

    My electricity went out a 3:45a.m. and I didn’t have any heat, Life Alert called me to see if I was all right. I told them no, so they got the paramedics out here because I am on oxygen and they stayed on the line until I got some help and I was alright. Thank God for Life Alert for saving me.

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    Staff

    Reviewed Feb. 28, 2019

    I had a heart attack, called Life Alert. They came within 10 minutes and asked if I wanted to go to the hospital. Took me in ambulance to the hospital. Life Alert saved my life by sending care immediately.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 27, 2019

    I was home alone and my knees locked up and I fell backwards on the floor spilling my coffee (hot) on my legs. I pressed my Life Alert button and talked to someone who stayed on the line with me until help came. The medics were courteous and very helpful. Kept me calm until they got me to the hospital. They quickly called my son.

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    Customer Service

    Reviewed Feb. 27, 2019

    I had a full left hip replacement on October 16, 2018. My hip healed perfectly. I went to family’s house for thanksgiving dinner. When I got home I was doing my exercises, I almost fainted. Next morning I almost fainted. I called Life Alert. They responded immediately. Thank God for Life Alert. My heart rate was down, now I have a pacemaker.

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    Reviewed Feb. 26, 2019

    My balance is bad and I fell and could not get up. I pressed my Life Alert button and you got me help immediately. You also called my children. I just had bruises.

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    Reviewed Feb. 26, 2019

    My 92 year old father tripped and fractured his hip. He called Life Alert and the ambulance was there before I was able to get to his home. It was less than 1 hour from the time he fell to the time he was in the ER for treatment.

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    Punctuality & Speed

    Reviewed Feb. 25, 2019

    I fell in the front of the house and couldn’t get up – it was raining and I had no protection. The squad replied promptly and helped me up and in the house. Living alone with falling a lot I don’t know what I would do without Life Alert.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Feb. 25, 2019

    Mother was home alone and took a fall in the bathroom. Closest relative was at least 30 minutes away. She pressed your button and Life Alert dispatched help, and EMT’s arrived promptly and transported her to the hospital. Second time we have needed you and both times – excellent.

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    Fall Detection

    Reviewed Feb. 22, 2019

    I fell asleep while sitting on the side of bed and slid down to the Floor. I tried really hard to get myself off the floor, but couldn’t. I pushed the button on my Life Alert necklace and help arrived amazingly soon. What a comfort to know that help is always available!

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    Customer ServiceStaff

    Reviewed Feb. 22, 2019

    I fell in my bedroom (backwards) there is less than 3” between my wall and bed. I hit hard and couldn’t get up. I used my Life Alert pendant to call in, I was able to talk to her through the box, which I couldn’t reach, but could talk to her. Very shortly the EMT’s were there, they got me out and put me on a gurney. I ended up with a fracture in my neck, but thanks to you and the medics, that was all that happened.

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    Punctuality & SpeedStaff

    Reviewed Feb. 21, 2019

    I had an open wound which was bleeding like a fountain. Could not stop bleeding, called Life Alert, help arrived promptly, med tech team stopped bleeding, cleaned bathroom, disposed of badly soiled towels and put waste in trash, and took waste barrel out to curb.

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    Staff

    Reviewed Feb. 21, 2019

    My mom fell. We had her push her button. Life Alert answered right away. Stayed on the line with us until paramedics arrived. Even talked with one of the medics. Very helpful and kind. Thank you.

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    Punctuality & Speed

    Reviewed Feb. 20, 2019

    Fell on wet leaves – forward. Hit forehead and landed on my knees. Both knees are replaced with titanium. I could not get up as I slid every time I tired. My son tried to help but I was in the middle of the leaves and he would slip when trying to get me up. I called Life Alert, they came promptly, got me up, and took me to emergency room as I had a head wound. My head did not hurt but my knees did. I had trouble walking.

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    Monitoring

    Reviewed Feb. 20, 2019

    I was at home alone at 12:15am when a very sharp pain in my left lung started, couldn’t breathe so I pushed the button on my necklace. The ambulance came right away and got me to the hospital. I have COPD and wear my Life Alert necklace 24-7.

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    Customer Service

    Reviewed Feb. 19, 2019

    When I fell at home I pushed the button around my neck, and Life Alert responded in seconds and asked if I needed help. I explained what had happened and I instructed them how to respond to the EMTs as to getting into the house, and they stayed with me until the EMTs arrived. Don’t know what I would have done.

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    MonitoringStaff

    Reviewed Feb. 19, 2019

    We were burning leaves in our field next to our woods. The leaves were not burning as quickly as we had hoped and the wind was becoming strong and blowing embers into the woods. We feared starting the woods on fire so I used my Life Alert to call the fire department. Life Alert operator contacted the fire department and stayed on line until they came and she talked to them.

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    Staff

    Reviewed Feb. 18, 2019

    My dad had a recent situation where he had fallen down, he pressed his pendant. While getting the help he needed, Life Alert kept trying to contact my sister and myself. They left me a message that they were going to send him to the hospital, but physically he was fine. I’m so glad they sent him to the hospital. He’s in rehab now, but he’s doing fine.

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    Customer Service

    Reviewed Feb. 18, 2019

    My mother had a stroke and fell when trying to get out of bed. Thankfully, she fell on her Life Alert button. I was getting into the shower and I didn’t hear her fall or the phone ring, trying to reach me. I live with my mom and I’m so thankful for them showing up and keeping her from getting worse.

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    Staff

    Reviewed Feb. 15, 2019

    My mother-in-law fell and pushed her necklace button. I was contacted immediately and 1st responders were sent and she was taken to the hospital. Thank Goodness for Life Alert because she could not get up!

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    Reviewed Feb. 15, 2019

    I took a bath for the first time and when I got done I couldn’t get out of the tub. I have had both knees replaced and had to use Life Alert service to call for the city rescue squad to help me out. Everything worked out fine.

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    Customer Service

    Reviewed Feb. 14, 2019

    I fell on the sidewalk. Although I could move my arms and legs, I fell on my face, cut my lip and hit my chin. Life Alert called paramedics for me and coordinated the call with me. They stayed on the phone with me through the entire incident. Paramedics advised me to go home etc. Life Alert called me at home.

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    Reviewed Feb. 14, 2019

    I fell and could not get up, and my husband pushed the button and Life Alert responded. The fire department came and took a look at me and saw that my leg started to swell so they immediately took me to the hospital where they saw my leg was broken. Thank you for being there when I needed help. I always got help when I needed you.

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    Reviewed Feb. 13, 2019

    Life Alert has been such a blessing. No matter what time, there is always someone on the other line to assist my aging parents! God Bless this wonderful organization.

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    Monitoring

    Reviewed Feb. 13, 2019

    I somehow found myself on the floor in my bedroom at 2am. I knew my arm was broken – I pressed my Life Alert and EMS came, they knew my lock box combination and they came in and took me to the trauma center. All is well now – thanks to Life Alert.

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    Verified purchase

    Reviewed Feb. 12, 2019

    I fell in the kitchen and couldn’t get up. Life Alert, my lifesaver, was called! In less than 10 minutes 4 (handsome) paramedics arrived, lifted me onto transport and took me to the hospital to check out details. I was released the next day and am home – doing ok! Thank you!

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    Customer Service

    Reviewed Feb. 12, 2019

    My mother was not responding well when talking with her. Contacted Life Alert, they contacted emergency services and waited on the line until they showed up. I’ve always had a positive results with the men and women at Life Alert.

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    Customer Service

    Reviewed Feb. 11, 2019

    Mom had fallen, perhaps due to low blood sugar. Life Alert called those on her list to call very quickly. We have had to use Life Alert several times – were well pleased each time.

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    Reviewed Feb. 11, 2019

    I am the sister-in-law. I handle her affairs. Having Life Alert really eases my mind. I am 5 hours away from her and cannot be with her due to my having to care for my husband who is a stroke victim. Thank you for being there for us.

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    Staff

    Reviewed Feb. 8, 2019

    I had a drug interaction which caused me to become very disoriented and confused at 2:00ish a.m. one morning. My niece needed help to get me off the floor and to the hospital. She activated the Life Alert button to get help. The Life Alert agent was a great help in getting this done.

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    Customer ServiceMonitoring

    Reviewed Feb. 8, 2019

    My aunt had just finished eating dinner when she had started to experience some chest pain and had difficulty swallowing and breathing. I then had seen the pain in her face and decided to press her Life Alert button. The fire department and paramedics were both here in minutes. My aunt is 95 years old and could not take any chances with leaving her home due to chest pain. Life Alert stayed on the phone with me the whole time, and even gave the EMT her medical history (which I loved very much). Thankfully it was nothing serious! Thank you, Life Alert.

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    Installation & SetupStaffBilling

    Reviewed Feb. 7, 2019

    Life Alert sent a representative to help install equipment and it would not work. The representative took the equipment with her and did not return it! So I was billed on my CC 196.00 and then again 71.96... Even though it was documented that the person they sent took the equipment with her, they refuse to credit my Credit card until their employee returns the equipment, and then say that may refund 100%? Bad Business! Take advantage of senior citizens.

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    Life Alert
    Response from Life Alert

    Thank you for bringing this to our attention. We were not aware of the unintentional mix-up in communication. We have since rectified the problem and implemented new procedures so this situation does not happen again. We truly appreciate your patience with us. We are refunding your credit card.

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    Punctuality & SpeedStaff

    Reviewed Feb. 7, 2019

    I have had Life Alert since 2014. I have always been treated with respect, the service is very good and fast. They were here at my home within 10 minutes. They also called my 3 children to tell them I had fallen and was being taken care of. I have nothing but good to say about Life Alert, I tell my friends they should get this service!

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    Staff

    Reviewed Feb. 7, 2019

    Six months ago I had to have my right leg amputated. If I fall (which I did) I need two people to pick me up. Unfortunately there was only one person here (she is not very strong) - so I needed two strong bodies to help me back into the wheelchair. Life Alert was very kind and helpful.

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    Customer Service

    Reviewed Feb. 6, 2019

    I lost my balance and fell backwards and cut my head and cracked a rib. Activated my Life Alert and got an immediate reply. Explained the situation and ambulance was sent to transport me to the hospital. Remained for 18 days and then spent 16 days in rehab. Am very satisfied with the assistance I received from Life Alert.

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    Verified purchase

    Reviewed Feb. 6, 2019

    Life Alert saved my life and has made me feel safe and secure in my home and outside of my home. Please keep up the good work! Thank you!

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    Customer Service

    Reviewed Feb. 5, 2019

    I fell and I could not get up. I am 93 and I don’t have any strength in my arms and hands. I have had to call at least two times. They were here within 5 minutes after I called. Thanks to Life Alert for your service. I live in a senior complex and everyone out here has one.

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    Customer Service

    Reviewed Feb. 5, 2019

    My dad fell, Life Alert called my phone then my husband’s (we were at a concert), then the caregiver and 911. They called back many times to make sure he was taken care of. We were very impressed and highly recommend Life Alert. My dad has used it many times.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    Well I slid of my bed and couldn’t get up due to a recent fall. I had stitches on my left knee so I couldn’t get up. I used my Life Alert button around my neck. They responded right away, and got me on my feet. Thank God I had this. I’m alone, widow. I think everyone who is alone should have this. Thank you all for being there. They were great.

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    Customer ServiceStaff

    Reviewed Feb. 4, 2019

    My brother fell out of bed and couldn’t get up because of his condition. Life Alert responded very fast after he activated button. They called emergency personnel to come and check him out. Stayed with me until help arrived and then spoke to paramedics. I wasn’t aware he activated the button and he said I didn’t hear him so he summoned help. Thank you.

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    Customer Service

    Reviewed Jan. 18, 2019

    My last experience with Life Alert was very helpful and could have made a big change for me. The call for help only took a very few minutes before the paramedics were here. People have seen me with my necklace on and they ask what it is and I tell them that I wouldn’t be without it. I know there are other kinds out there but I would not change.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2019

    I fell coming into my living room, in my nightgown and slippers, about 8a.m. (on Sept. 25, 2018) I think that was the date. I tried for one hour to get up by myself, but was not able to do it, so I pressed the button. Person on phone, from Life Alert, was very nice and helpful, she stayed on line with me till help arrived. I was not really hurt, so they just got me back up on my feet, very grateful for Life Alert. Thank you.

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    Staff

    Reviewed Jan. 17, 2019

    I fell – couldn’t get up. I pressed the Life Alert button and the EMT and firemen came and saved me – they thought fast and acted intelligently and they were very nice and comforted me and made sure I was ok – I am so grateful for them! Thank you.

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    Customer ServiceMonitoringFall Detection

    Reviewed Jan. 17, 2019

    I fell on the floor and couldn’t get up, I pushed my Life Alert bracelet and they responded. They notified the ambulance and they came and picked me up. If I didn’t have the bracelet, I had no way of notifying anyone. They check up on me to see if I was taken care of.

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    Verified purchase

    Reviewed Jan. 16, 2019

    To Life Alert, we want to thank you for always being here for my husband. We don’t know what we would do without your Life Alert. Thank you for always being here for us!

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    Verified purchase

    Reviewed Jan. 16, 2019

    During my emergency - I couldn’t find someone to take me to urgent care so I pushed my button for Life Alert. While in the paramedic’s ambulance it was discovered I had a racing heart. I went to the hospital – for a 3 day stay. Thank you, Life Alert, for your quick action. I have already recommended your service.

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    Customer Service

    Reviewed Jan. 15, 2019

    I slipped and fell in the bathroom and had no phone to call for help. I am 89 years old and could not pull myself up. After about an hour of trying, I pushed the Life Alert and got help immediately. I was very grateful!!

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    Staff

    Reviewed Jan. 15, 2019

    Went to get up from my chair and lost my balance and ended up sitting on the floor. I didn’t need a hospital visit, just help getting up off the floor. Life Alert has been very helpful these few years. Thank you everyone for helping me.

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    Reviewed Jan. 14, 2019

    Slipped and fell backwards into the bathtub, I could not get up. Life Alert notified EMS that my daughter would be there shortly to let them in. They remained on the line with me until EMS and my daughter arrived.

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    Monitoring

    Reviewed Jan. 14, 2019

    My father had two recent falls at his home (9/19/18 and 9/26/18), on both occasions he was unable to get up and pressed the button on his monitor. Life Alert quickly dispatched paramedics and informed the family of the circumstances. A job well done.

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    MonitoringStaff

    Reviewed Jan. 11, 2019

    Fell in kitchen. Unable to get up. Pushed the Life Alert button. Life Alert responded. Luckily I was near box, so able to have conversation. Life Alert alerted ambulance and police. They were very courteous and helpful. Turned out I had a broken hip, so this was a critical situation. Very happy I had Life Alert.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2019

    My husband suffered a fall down stairs. I alerted Life Alert, they responded immediately and stayed on the line with me until they were able to speak with first responders. They made calls to our son and daughter as directed, and honored my right of privacy.

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    Reviewed Jan. 10, 2019

    Patient fell getting out of her lift chair and couldn’t get up without help. Life Alert called for EMTs and fire fighters who got her up and verified she wasn’t hurt. They also contacted my cell number, my home number, and my sister’s number to keep us informed.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 10, 2019

    I got dizzy and couldn’t stand or walk by myself. My son told me to push my Life Alert button. The emergency vehicles were here very quick, 10 or 20 minutes. The Life Alert operator stayed on the phone and told the paramedics, who was getting my blood pressure and checking me out, all my problems past and present and all my medicines I am on. They stayed on the phone until they took me to the hospital. I was diagnosed with vertigo.

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    Customer ServiceMonitoringStaff

    Reviewed Jan. 9, 2019

    I was having chest pain. I alerted Life Alert and an agent called the ambulance which arrived in 5 minutes. The agent stayed on the phone with me to keep me calm, then talked to police upon arrival. It was reassuring.

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    Reviewed Jan. 9, 2019

    I had migraine headache all day. My son came over to take me to the emergency room. We decided it would be best if we called for an ambulance. We pressed the help button and the Life Alert member was very calm and kept talking until the paramedics arrived. Once the paramedics arrived. The Life Alert member was able to relay all my information to the paramedics. It was so nice I didn’t have to, because of the way I was feeling. Life Alert is great!!

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    Staff

    Reviewed Jan. 8, 2019

    I fell and could not get up. I could not move – I was alone – there was something on my stove smoking. I thought I might die from the fire. I don’t remember pressing my Life Alert button, but somehow it was punched. The people came and took very good care of me. I was not really injured, I was home alone.

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    Reviewed Jan. 8, 2019

    My mother, was in the basement of her home, alone, and suffered a broken leg. She punched her Life Alert and within 10-15 minutes fire and rescue was in the home and taking her to the emergency room. She had surgery the next morning and is currently in rehab doing nicely. Thank you so very much.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 7, 2019

    I was having a reaction to new medication. Life Alert answered my call quickly. I was on my way to the ER in a very short time. Thank you for this service, I feel so much safer knowing you’re always there!

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    Fall DetectionStaff

    Reviewed Jan. 7, 2019

    I had a very hard, unexpected fall involving a lot of blood but was able to press my Life Alert pendant, get up, and start to try to clean up. The Life Alert people were there almost immediately, cleaned up the blood on the floor, and took me to the hospital where I received fast and fabulous treatment for my various injuries. Life Alert also contacted my family as to my condition.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 4, 2019

    I fell in the hall at the front of our house. I called my niece – as soon as she got home, we called Life Alert for help. Two very nice young men came promptly – helped me up and asked if I needed to go to the ER. I did not go – the reason I could not get up was I have had 5 surgeries and could not put any pressure on them my legs.

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    Customer ServiceMonitoringStaff

    Reviewed Jan. 4, 2019

    I pressed my Life Alert button and received a response immediately – the operator stayed in contact with me until the ambulance arrived. They talked with the ambulance persons and my family was notified and was at the hospital when I arrived.

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    Staff

    Reviewed Jan. 3, 2019

    I got sick in the middle of the night and my sister and sister-in-law decided to call Life Alert. I was kind of out of it for a bit. The EMT’s were very kind and helpful, they saved my life. I was diagnosed with congestive heart failure.

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    Staff

    Reviewed Jan. 3, 2019

    I fell in my kitchen and hit my head on the floor. My forehead swelled a big bump fast, as I take blood thinners. I couldn’t get up, but Life Alert called paramedics, who got me up and took me to get checked out. I’m better now. The Life Alert person stayed on talking to me until paramedics told her/him they were here. Thank you.

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    Customer ServiceMonitoring

    Reviewed Jan. 2, 2019

    There was no emergency, however family could not reach patient on phone. Life Alert dispatched an ambulance and upon its arrival they confirmed patient was fine and the Life Alert representative then notified all family members that he was fine.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2019

    In July I called Life Alert to come send help. My husband at that time was 96 years old. He had fallen and we could not get him up. He could no longer stand alone. The ambulance came and took him to the local hospital. Everyone was very nice and helpful. Now I am the only one that needs your help – every time we call on you we are pleased.

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    MonitoringStaff

    Reviewed Dec. 31, 2018

    I would like to thank Life Alert for being with me as we waited for the ambulance and rescue guys. My husband went to the hospital where he found out he had three broken ribs and a collar bone. He spent two days in the hospital and is doing remarkably well.

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    MonitoringStaff

    Reviewed Dec. 31, 2018

    I fell and I could not get up. I pushed the Life Alert button and EMS workers were at my home before I knew that they were here. They did whatever I needed and rushed me to the hospital. I am fine today thanks to Life Alert and EMS.

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    MonitoringPunctuality & Speed

    Reviewed Dec. 28, 2018

    I was doing paperwork on the floor. I have had both knees replaced in the last 2-3 years. I got a pain in the right thigh that feels like someone has grabbed a muscle or cord and is pulling as hard as it can. I am in tears immediately. I couldn’t get up, I pushed the button on Life Alert. EMS came and got me up. The pain was much less an hour or so later.

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    Punctuality & Speed

    Reviewed Dec. 28, 2018

    One night after visiting our daughter’s home, we returned home late and went to bed. I was experiencing acid reflux and aspiration in both of my lungs. My husband, who has Parkinson’s that effects his voice, legs and consciousness, noticed my difficulty and pressed the button on his Life Alert necklace. I don’t remember much after that but Life Alert and my husband saved my life. Thank you.

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    Punctuality & Speed

    Reviewed Dec. 27, 2018

    I had a heart attack so I pushed my wrist Life Alert button. A short time later a local ambulance arrived and took me to a nearby hospital where I was taken care of. Three of my nearby children were alerted and they came to my bedside in the hospital. This service was greatly received. Thank you!

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    Customer ServiceStaff

    Reviewed Dec. 27, 2018

    My husband fell in the bathroom. I called Life Alert. They stayed on the line until the paramedics came and checked him out to make sure everything was alright. About one to one and half hours later they called back to check on him to find out if he was alright. Very pleased with all concerned.

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    Verified purchase

    Reviewed Dec. 26, 2018

    I have used Life Alert 2 times in 1 year for severe pain, emergency gallbladder – all I did was press a button and I had help in no time at all. Both times the operator on the other end stayed with me till help came. Thank you.

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    Monitoring

    Reviewed Dec. 26, 2018

    My husband fell outside - tipped his electric wheelchair over sideways while interacting with our Rottweiler. He pushed his button – that alerted me (inside the house). Life Alert called our local emergency and help arrived – the two1st responders and I were able to get him off the ground and back into the wheelchair.

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    Verified purchase

    Reviewed Dec. 24, 2018

    I missed the chair and fell. I could not get up due to 2 bad knees. Pushed my Life Alert pin and the fire department came. My daughter was on her way. She has a key to my house. I tried to scoot to the door. The men came in and picked me up.

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    Monitoring

    Reviewed Dec. 21, 2018

    Middle of night I had stomach pains, and living alone, I hit the Life Alert button. Within 20 minutes ambulance ferried me to the hospital ER - - pain proved to not be a serious issue and hospital vehicle returned me home within a few hours. Still, what a relief to have Life Alert for my initial usage.

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    Reviewed Dec. 21, 2018

    I fell and couldn’t get up. I used my Life Alert and responders arrived within minutes. There were no serious injuries but the Life Alert service provides peace of mind.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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