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2x Buyer's Choice Award Winner

Life Alert Reviews

4.9
8,776 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    Page 26 Reviews 3525 - 3675
    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed March 24, 2020

    Each time that I had to call for Life Alert, I have been treated with respect, care, and kindness. I have a problem with falling. I am blessed to have Life Alert come quickly and help me off the floor. I could not do it without their services.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed March 23, 2020

    Mom fell off the toilet. I called Life Alert and they sent the local EMS here. They were here very fast and very gentle. Thank you, Life Alert, and paramedics.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed March 23, 2020

    My dad was hallucinating and locked himself outside during the night. Life Alert called me and the fire dept. Very quick response!! Thank you!!

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed March 20, 2020

    Life Alert was summoned two times within two days because patient fell. Each time, the response was quick. He needed assistance getting off the floor. He has had Life Alert for several years. Life Alert always responds promptly.

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    Customer ServiceFall DetectionStaff

    Reviewed March 20, 2020

    I fell and couldn’t get up from the floor. I pressed my Life Alert button and got a rapid response. The EMS attendants were here in fifteen minutes. Very helpful- took all my history and gave me pressure and heart exam. I felt very secure and satisfied with the service.

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    Fall Detection

    Reviewed March 19, 2020

    I will celebrate my 90th birthday tomorrow. I was having difficulty breathing. Life Alert button was pushed. Soon three big firemen came, put me in a stretcher, and off to the emergency room we went. Discovered I had three liters of fluid under my lungs. Love you!

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 19, 2020

    My mother fell again, and she pushed her Life Alert button right away, and there was someone there for her right away, and they got her help within a few minutes. EMS got her off the floor and everything was fine.

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    Verified purchase
    Fall Detection

    Reviewed March 18, 2020

    My mother had congestive heart failure. She was in her bed at the time and pressed her Life Alert. Ambulance was at her home by the time I was alerted. Thank you so so very much!

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 18, 2020

    I fell when getting up from a chair. Unable to get up- I pushed the Life Alert button on my neck alarm, and the help was on the speaker right away, it only took a few minutes and the EMT’s were here. I was not hurt- just not able to get on my feet.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 17, 2020

    Mother fell at home when I was out. Life Alert called for ambulance, called me and stayed on the line, and talked with my mother until the ambulance arrived. She broke her leg and was taken to the hospital. Life Alert called me to tell me when the ambulance would arrive after. Thanks for great service!

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 17, 2020

    I fell in my front room and could not get up on my own. Happily I wasn’t hurt but could not get myself erect. I have Parkinson’s and do not have a lot of strength. Called Life Alert and explained the situation, and within ten minutes or so four fire fighters came to my rescue.

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    Verified purchase
    Fall DetectionStaffMonitoring Center

    Reviewed March 16, 2020

    Mother fell and hit her head. EMS was here in matter of minutes. Life Alert operator was professional and thorough.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed March 16, 2020

    I had an awful fall/tumble and blanked out, because I had my Life Alert on, the way I fell/ tumbled, it sent an alert and your services responded extremely quickly. I’m 99 years old and I live alone. Life Alert is a whole family in my house. Thanks.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 13, 2020

    I was leaning on my walker, while walking it tilted, with me falling on to the floor. Broke my right little finger and fractured right bicep. Life Alert stayed with me on my cell phone until medics arrived. Have had to use your services in the past and very impressed with everything. Helps so much when they stay with you on the phone. So happy I invested with Life Alert several years ago.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed March 13, 2020

    My husband was in the basement. I asked him to come upstairs but he was not ready. A half hour later I heard him on the stairs, so I went there. He was two stairs from the top, holding on to the railing. He was excitedly stated he was afraid he would fall backwards, down the stairs. I got him to sit on the stairs and got him back up the remaining steps and got to the landing. He was unable to stand and I couldn’t help. Called Life Alert and the fire dept came to help. Thank God!

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    Verified purchase
    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed March 12, 2020

    The phone staff (operator) were so courteous to me. I was out of town during my father’s medical emergency. They had all the information for him right away. Highly would recommend Life Alert!!

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed March 12, 2020

    I was in my kitchen one morning and all of a sudden I had excruciating pain in my chest and knew it was a heart attack. I have Life Alert’s unit in my kitchen so pressed on it and almost immediately it was answered. I told them the seriousness of my problem, they asked for my phone number and within ten to fifteen minutes the ambulance was coming down my driveway and in another five to ten minutes I was in the hospital being seen by the doctor who immediately started the surgery to put a stent in my clogged artery. I feel your Life Alert system and your employee saved my life. I’m also grateful for the fact that the hospital is only a very short distance from where I live.

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    Verified purchase
    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed March 11, 2020

    Mom fell- she did not get hurt but, I could not pick her up- Life Alert operator stayed on the phone with me until EMS arrived and did not hang up until she spoke to the EMS personnel to make sure everything is OK. She spoke to me several times before help arrived to make sure we were ok. Very nice.

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    Verified purchase
    Punctuality & SpeedFall Detection

    Reviewed March 11, 2020

    My husband was shaking and unable to get out of his chair or to walk. In fact, he could not even stand up. EMS came (thanks to Life Alert) quickly and took him to ER. He was diagnosed with pneumonia and was hospitalized for several days. Life Alert has truly been a “life saver” for us for many years.

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    Verified purchase
    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed March 10, 2020

    Patient fell outside while getting the mail. The Life Alert operators stayed in contact until she knew patient was safely at the emergency room. That time, she contacted me, the paramedics, the secondary emergency contact, and then followed up with me several times. Great work.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 10, 2020

    The button I wore all the time got Life Alert here and picked me up off the floor and the EMS person got me to the hospital to be checked out. The small button I wear is a big help in getting me help!

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    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed March 9, 2020

    I was cleaning my litter box and lost my balance, fell backwards and hit my head on cabinet drawer and door. Crawled to bed and activated my Life Alert pendant. Minutes later, eight firemen were in my bedroom. They made sure I was OK and helped me return to my TV room. Life Alert was there the entire time. THANK YOU!!! Haven’t needed you for a while. Again- THANK YOU!!!

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    Verified purchase
    Fall Detection

    Reviewed March 9, 2020

    My lungs are compromised and breathing became difficult. I have bi-lateral knee replacements which prohibit me from getting on my knees to raise myself up after a fall. Your wonderful Life Alert pendant allows the EMT’s to arrive and get me back on my feet! Wonderful service!

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    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed March 6, 2020

    On the occasions when I needed to contact Life Alert, they were always prompt and courteous. They were very quick in contacting my family and friends. I highly recommend them whenever I can.

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    Verified purchase
    Customer ServiceMaintenanceFall DetectionTimeliness

    Reviewed March 6, 2020

    I have a broken shoulder due to my knee collapsing. Consequently, I cannot put weight on my hand, arm or leg. I found myself on the floor and was unable to get up. I couldn’t reach the telephone. I pressed my Life Alert bracelet. Paramedics arrived within minutes and got me up. Otherwise, I would have been on the floor for fifteen hours until my health aide arrived the next day. The Life Alert dispatcher kept in contact with me until the situation was resolved.

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    Verified purchase
    Customer ServiceFall DetectionStaffTimeliness

    Reviewed March 5, 2020

    93 year old husband experienced weakness and symptoms of possible stroke or heart attack. Life alert provided immediate response and gave me a feeling that help was coming and I was not alone.

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    Verified purchase
    Customer ServiceFall DetectionStaffSetup Ease

    Reviewed March 5, 2020

    Patient fell at her home on December 13, 2019. Thank goodness she was wearing her Life Alert necklace. After activation, EMS arrived and successfully transported patient to the hospital ER for evaluation. Life Alert called contact numbers and stayed on the line with patient during rescue.

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    Verified purchase
    Fall Detection

    Reviewed March 4, 2020

    I fell in the driveway at 7:00 at night with no coat on. I broke my left hip. I pushed my Life Alert button. The ambulance came. Life Alert saved my life.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 4, 2020

    I was walking up my driveway, and fell. I landed on my face and had a concussion. I pushed my Life Alert button, and help arrived very shortly. I went by ambulance to the hospital, recovered shortly and didn’t have to be admitted.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed March 3, 2020

    Life Alert was wonderful! Called and let me know everything that was going on with my aunt. So much better that the other service we had before.

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    Verified purchase
    Fall DetectionStaff

    Reviewed March 3, 2020

    Mom has pushed the Life Alert button twice—the appropriate help has been dispatched and provided as advertised—Thank you—My siblings and I are much more comfortable where mom is by herself—She can say Help!—and here it comes.

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    Verified purchase
    Punctuality & SpeedFall DetectionStaffMonitoring Center

    Reviewed March 2, 2020

    My father had fallen and was unable to be assisted by my husband and me. We used his Life Alert to have him taken to the ER at the local hospital. It was prompt. The operator was courteous and stayed on line with the family until EMS arrived. We were very pleased.

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    Verified purchase
    Customer ServicePricePunctuality & SpeedFall DetectionStaffValue

    Reviewed March 2, 2020

    My sister fell twice and needed assistance getting up. She also called on Life Alert for help with COPD/ trouble breathing. Life Alert was top notch: responded quickly and handled everything professionally and we really couldn’t have asked for more! A++ quality, worth every penny- Thanks so much

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    Verified purchase
    Punctuality & SpeedFall Detection

    Reviewed Feb. 28, 2020

    Early one AM I got very bad pain on my right side. Not knowing if I needed to have my appendix removed, I was not going to wait, I pushed the Life Alert button, got really fast service, and had my appendix removed that day.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 28, 2020

    My mother walked out for a very brief moment in early time of the morning and slipped on icy concrete, fell, and could not get up. I was still in bed. Luckily, she had Life Alert. Pressed and called for help. Thanks Life Alert.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Feb. 27, 2020

    On September 20, 2019, I felt weak- could hardly get out of my chair. I realized I needed help. At that moment I pushed my Life Alert button around my neck and it called for help. It only took ten to fifteen minutes to get help from Life Alert. EMS took me to hospital where I was admitted in hospital with pneumonia. Thank God for Life Alert!

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 27, 2020

    Life Alert is wonderful. The people on the speaker phone stay with you while you wait for emergency vehicle. They help to make you feel at ease. I would refer anyone to use Life Alert.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 26, 2020

    Every time my father needs assistance he pushes his Life Alert button and my father gets instant attention and help that he needs, I feel better knowing that my dad has instant access to emergency help 24 hours a day.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 26, 2020

    First let me tell you how happy I am for having the pleasure, and peace of mind for joining Life Alert. You are wonderful. I could not believe your care and sincere concern in every aspect. I have many serious health problems but the latest is severe high and then severe low blood pressure. I was in good hands with Life Alert. Prompt medical emergency sent right away. Thank you. Life Alert stayed with me on the phone until help came. God bless you all!

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Feb. 25, 2020

    I fell in the bathroom, cut my arm and knee, and hurt my right leg and foot. I pressed the button and Life Alert answered and called for help for me. They were very encouraging and stayed on the line til help arrived, Thank you, Life Alert!

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    Verified purchase
    Fall Detection

    Reviewed Feb. 25, 2020

    My mother fell down and utilized Life Alert to obtain assistance. Immediately someone was on line with her and assisted until EMS came to assist. Everything went as had been discussed when I signed for the service.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 24, 2020

    I was very dizzy and upset, I called Life Alert and they answered quickly. Two policemen came to the door, the first responders came, took my vital signs and decided I should go to the ER. Life Alert stayed on the line until the local people were handling everything- they even called my daughter so she could go to the hospital with me.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 24, 2020

    Patient fell, lost consciousness and arrested. Upon pushing her Life Alert button, I was able to initiate CPR and provide care while Life Alert notified EMS, provided her information, and dispatched them to the house. More recently, the carbon monoxide alarm rang and Life Alert contacted us immediately, provided instructions and dispatched EMS, giving us time to round up our dogs and get out of the house. Very pleased with the service.

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    Verified purchase
    Customer ServiceFall DetectionFollow-Through

    Reviewed Feb. 21, 2020

    My mom fell in the kitchen and couldn’t get up. Thank God she remembered to push the Life Alert button on her necklace. After she spoke with Life Alert, they called an ambulance and then me, and then my children- just like they said they would do when we got Life Alert. How great that a company actually did what they said they would. Thank you, Life Alert, from the bottom of my heart and God bless you and all who work with you.

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    Verified purchase
    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 21, 2020

    I was at my daughter’s house and all of the sudden I couldn’t breathe. I pressed my Life Alert pendant and the response was very quick and I was taken to the hospital very safely. Thanks Life Alert.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 20, 2020

    I was home alone and fell in the bedroom and could not get up. I pushed my Life Alert button on my bracelet. They answered and dispatched help for me. Got me situated and made sure I would be okay. They were very courteous and nice.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Feb. 20, 2020

    In the last eight years both my husband and myself have used the Life Alert system for emergency help. They respond efficiently and stay on the line until help arrives, and provides information if necessary. They also contact people from my emergency list and keep them informed until I arrive at the hospital. All promises in procedure are honored by Life Alert staff.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 19, 2020

    My son-in-law suggested I should get Life Alert after my husband passed away and I was living alone. I got Life Alert after I started having trouble with my balance. Once I fell to the floor because of my bad knee and hip- there was no way I could get up by myself. The people working at Life Alert are so kind and so helpful. I never feel alone because I know I can push my button and the people at Life Alert are there every time.

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    Fall DetectionStaff

    Reviewed Feb. 19, 2020

    My husband fell and hurt his back. After a few days he woke up in the middle of the night in terrible pain. We decided to push the button on my Life Alert box and get help for him. The person who he spoke to was very nice and stayed on the box with him until an ambulance arrived. Also, they contacted everyone on my list.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Feb. 18, 2020

    I fell and could not get back up, I notified Life Alert, and he stayed with me until help arrived. He continually checked on me to make sure I was OK.

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    Fall DetectionStaff

    Reviewed Feb. 18, 2020

    I fell on my birthday at the door inside my apartment. I was not hurt but had bruises on my left knee. I used the Life Alert button and help came to me, got me to my feet and checked me over.

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    Fall DetectionStaff

    Reviewed Feb. 17, 2020

    I fell in my home and used my Life Alert to summon help because I couldn’t get up by myself. I am very grateful this service is available.

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    Fall DetectionStaff

    Reviewed Feb. 17, 2020

    My mom had a fall alone in her home. She always wears her Life Alert button necklace and was able to access Life Alert by the button. They summoned the help she needed to be safely taken to the hospital. This is the third or fourth them that Life Alert has come to the rescue for my mother.

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    Customer ServiceFall DetectionStaffMonitoring Center

    Reviewed Feb. 14, 2020

    I fell head first in my living room carpet, I felt my head start to swell up and I called Life Alert, she answered right away and told me help is on its way- made me feel safe knowing help was coming. She also called my family, was so happy to see them. Thank you.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 14, 2020

    Husband fell two times and Life Alert helped me keep calm until help came. Help came within fifteen minutes and stayed to make sure everything was OK. Life Alert called later to check on us.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 13, 2020

    I was bathing and I slipped on some water and fell. I called Life Alert and EMS came immediately. I was cold and naked. They came in my back door and got me up. They so carefully checked me over and dressed me. No better help has ever been mine. They were wonderful.

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    Punctuality & SpeedFall Detection

    Reviewed Feb. 13, 2020

    I’ve fallen quite a few times and my knees gave away this last time. All the times I’ve had to use Life Alert, the fire department came quickly. This was the best investment I’ve made.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 12, 2020

    My mother has experienced a stroke when my sister arrived after receiving her call, which was garbled. My sister pressed the button and Life Alert immediately answered. They sent help which arrived quickly and assessed mom and took her onto the hospital. She is home and her words are returning. This was the third occasion over several years- that Life Alert has saved the day! Thank you all.

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    Customer ServicePunctuality & SpeedFall DetectionStaffMonitoring Center

    Reviewed Feb. 12, 2020

    I was having a stroke at home- couldn’t talk at all- pressed my Life Alert button and got an answer immediately. I could only mumble. But the Life Alert woman knew I needed help. In minutes the ambulance was here and my contact people were called. And Life Alert called my contact folks to check up on me later. I’ve had two other episodes that were impressive also. I am very confident and take my Life Alert everywhere.

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    Fall DetectionStaff

    Reviewed Feb. 11, 2020

    My mother (94 years old) was unable to get up from her bed because of hip pain. Had to use her Life Alert. EMS was there in a matter of minutes. Everyone was very helpful.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 11, 2020

    My father slid out of his lift chair as it was lifting him up. He fell on his right hip and broke it. My mom and his sitter could not lift him so momma hit the Life Alert pendant for help. They dispatched an ambulance and started calling the contacts on our list. They even called the contacts back with more info after the ambulance arrived.

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    Punctuality & SpeedFall Detection

    Reviewed Feb. 10, 2020

    I lost my balance and fell in my kitchen. I immediately hit my Life Alert button and the responder came on quickly and stayed connected, and checked on me until the paramedics arrived. I feel so comforted knowing someone is always there.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 10, 2020

    We called Life Alert when we couldn’t awaken my 95 year old mother who had fallen asleep on the couch. She was breathing, but unresponsive. The phone rep was courteous, calm, friendly and very clear about what we should do. The Life Alert reps are THE BEST of all customer service people anywhere!! Don’t know how we’d manage without them!!

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    Fall Detection

    Reviewed Feb. 7, 2020

    I had terrific chills- even my toes were shaking. I pushed my Life Alert button and they were here in five to eight minutes. It was such a great relief for me when EMS came and immediately they were checking me out and felt I should go to an emergency room - which we did; and Thank God because everything they did was right!

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    Fall DetectionStaff

    Reviewed Feb. 7, 2020

    My mom was having chest pains and shortness of breath. I pushed the Life Alert button. The gentleman that came on the line was very helpful and courteous. He stayed on the line until help arrived.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 6, 2020

    I received a phone call that my brother’s alarm had gone off and EMT’s were dispatched. Life Alert staff kept me informed that he was OK. It was very much appreciated.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Feb. 6, 2020

    My mother was very short of breath and had difficulty walking. Pressing her Life Alert button allowed emergency personnel to quickly respond to her home and transport her to the hospital.

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    Customer ServiceFall DetectionStaff

    Reviewed Feb. 5, 2020

    My back had a fracture of the spine as I got out of bed, which caused terrible pain. I called Life Alert to send help by ambulance. Life Alert kept in touch with me while travelling to the emergency, and two or three more times. A call was also given to my contact list.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Feb. 5, 2020

    My mom had to use Life Alert because she started feeling ill (dry heaves and nauseousness). Life Alert responded quickly dispatching the ambulance to her home. They were very courteous and responsive to her needs.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Feb. 4, 2020

    Three times they arrived quickly and helped mother. She was able to stay in her home longer because of Life Alert.

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    Fall Detection

    Reviewed Feb. 4, 2020

    I fell and cut my forehead. It bled so much that I couldn’t really tell if I needed stitches. Life Alert stayed on the line with me until EMS arrived.

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    Fall DetectionStaff

    Reviewed Feb. 3, 2020

    I had a power outage. I was in a recliner at the time watching TV. The recliner was electric. I could not get out of the chair. Thank God for my Life Alert GPS remote. I pushed the button and got immediate help. I am so thankful for your service. My power was out for five days (during the California fires this year).

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    Fall DetectionStaff

    Reviewed Feb. 3, 2020

    Last month I had a severe bout with heartburn in my upper chest. I pushed my Life Alert pendant at 1:00 AM on a Sunday morning and the person I spoke with was very concerned and calming, and told me they would stay on the main unit till the EMS arrived. I appreciated their caring as I live alone. They eased my worry.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 31, 2020

    I lost my balance on the front porch. I had a visiting angel over who came to help me with laundry, shopping, taking a wash. I thought my friend had called me as she was putting garbage and recycles out. She did not call me. I went out on the front porch and lost my balance. Fell on my back and hit my head. My friend pressed the Life Alert button. Paramedics were at my house in ten minutes. They were wonderful. So was Life Alert and my friend.

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    Fall DetectionStaff

    Reviewed Jan. 31, 2020

    My mother has fallen multiple times and Life Alert made it possible for her to get help. She would not have been able to be home alone without this service.

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    Fall DetectionStaff

    Reviewed Jan. 30, 2020

    When my client alerts Life Alert the staff is always very nice and professional. My client is non-verbal with gait/cerebral palsy and often falls. Life Alert has helped many times with dispatching appropriate first responders. Thank you, Life Alert staff!

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    Punctuality & SpeedFall DetectionStaffTimeliness

    Reviewed Jan. 30, 2020

    I fell backwards in my driveway and hit my head hard on the driveway (black top) and couldn’t get up. I pushed my Life Alert and the rescue squad was here within minutes and took me to the hospital. It was such a relief to be taken care of so quickly!

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    Customer ServiceFall Detection

    Reviewed Jan. 29, 2020

    On 11-7-2019, I was so sick and my stomach hurt so bad , I thought I was going to pass out, it all came on sudden so I called Life Alert and they stayed on the system until the EMS came, EMS told Life Alert they were here. The EMS took over and got me to the hospital. All in all they saved my life. I was in the hospital for 4 days.

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    Punctuality & SpeedStaff

    Reviewed Jan. 29, 2020

    My parents and myself have used your services many times over the years. You have never failed to provide fast, courteous, professional assistance. In times of stress, your service has always been a “comforting balm.” God bless you!

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    Fall Detection

    Reviewed Jan. 28, 2020

    Our loved one suffered a stroke and first responders were there within fifteen minutes. We were thankful for Life Alert!

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 28, 2020

    I fell in my home and was unable to get up. Life Alert responded to my call, and an ambulance with help arrived within a few minutes.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Jan. 27, 2020

    My husband was having trouble breathing and we pushed the [Life Alert] button and got help very quick. We are very pleased with Life Alert.

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    Customer ServiceFall Detection

    Reviewed Jan. 27, 2020

    I fell and couldn’t get up. Life Alert sent the rescue squad and stayed on the line and talked to me the whole time which was very comforting. What I like the most is they called my contacts to tell them. This is very nice because I live about thirty minutes from family. This is good because I’m a senior and live alone. Thank you very much.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 24, 2020

    I fell in the bedroom (slid off a chair) and could not get up even with husband’s help, because of back pains and shoulder problems, and other things, called Life Alert , and four firemen soon were at the house and helped me get up and back into bed.

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    Fall Detection

    Reviewed Jan. 24, 2020

    I was dizzy and lightheaded, and I pressed my Life Alert button on the cord and Life Alert stayed on the line until the ambulance got here. I had a mini stroke.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Jan. 23, 2020

    Life Alert responded really quickly and had all the information on me and they stayed on until the medical people showed up. I was having a seizure at the time. They even contacted my emergency contacts and the first emergency person showed up before the ambulance.

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    Fall DetectionStaff

    Reviewed Jan. 23, 2020

    Life Alert is wonderful. My gran bumps her Life Alert button on her necklace and she gets worried, but they are so kind and tell her its fine! Also they always stay on the line with her when the ambulance is on the way.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 22, 2020

    I pressed the button because I felt weak and light headed. The Life Alert rep made the necessary calls for me to get help. They called for an ambulance, then notified my doctor and son who are my emergency contact. I was admitted to the hospital for two to three days.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Jan. 22, 2020

    Soon after I got Life Alert on a Sunday afternoon, I slipped and fell two times. EMS quickly came to help me up and wanted to know if I needed to go to the hospital. I know that they would come if I needed them, that’s a wonderful thing when you are living by yourself for the first time in 89 years.

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    PriceFall DetectionValue

    Reviewed Jan. 21, 2020

    My grandmother fell while at my mother’s home and my mother used Life Alert to assist with getting my grandmother to the hospital- she fell and broke her hip. Well worth the money and peace of mind.

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    Fall Detection

    Reviewed Jan. 21, 2020

    If I did not have Life Alert with me, I would not know what would have happened. Thank god for Life Alert.

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    Punctuality & SpeedFall Detection

    Reviewed Jan. 20, 2020

    I lost my balance and fell and I could not get up. I was not injured, but due to arthritis, I am unable to get up from the floor. I pushed my button and quickly received an answer. Life Alert dispatcher stayed on the speaker, frequently asking how I was feeling. She notified my family. The fireman picked me up. The EMT’s checked me over and I was on my feet again. I live alone, but could not without the Life Alert service.

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    Customer ServiceFall Detection

    Reviewed Jan. 20, 2020

    My mom dropped the TV remote and leaned over to pick it up. She slipped off the chair in the living room. I had to call Life Alert because I cannot lift her. She wasn’t hurt.

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    Fall DetectionStaff

    Reviewed Jan. 17, 2020

    I was in bed. It was close to 2 AM. I tried to get up but could not. I punched the Life Alert button and a lady, very courteous, came on line and asked if I was where I could not get up. I told her yes. The ambulance and EMS staff came and took me to hospital. I was so pleased with your help.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Jan. 17, 2020

    Wife fell out of bed. I was unable to get her up by myself. I pushed the button on my Life Alert monitor-quick response- from Life Alert. Rescue was here in about ten minutes.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 16, 2020

    Life Alert responded quickly with help getting my husband off the floor, and called later even to see how he was doing.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 16, 2020

    Life Alert responded quickly and dispatched paramedics quickly- kept family informed- stayed on line until complete- very efficient and friendly- cared about my wellbeing.

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    Fall DetectionStaff

    Reviewed Jan. 15, 2020

    They were very helpful bringing my wife to the hospital and we were very lucky to have Life Alert. We don’t have a lot of friend or relatives, but I would recommend it to people, it’s worthwhile having it.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 15, 2020

    My sister fell coming out of the bathroom and couldn’t get up herself or with my help. Called Life Alert and they called the EMT’s. Help came within ten minutes. Life Alert was able to tell them all about her medical conditions and medicine she takes.

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    Customer ServiceFall DetectionStaffTimeliness

    Reviewed Jan. 14, 2020

    1st: She was unconscious on the toilet - no response. I hit Life Alert and they sent ambulance. They stayed on line until help arrived. 2nd: Her blood pressure was bottoming out and she collapsed. She broke her leg on the fall. Called Life Alert by wrist alert and they called ambulance and stayed on phone until they arrived. Very pleased with Life Alert.

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    Customer ServicePriceFall Detection

    Reviewed Jan. 14, 2020

    I was in severe back pain. Life Alert called an ambulance for me and stayed on the line until it came. To have someone to talk to when you’re hurting is worth more than words can say.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Jan. 13, 2020

    My husband and I have used the services supplied by Life Alert. We are pleased with the help given. The suppliers were fast to the job, were friendly, and they were competent. We are very pleased!

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    Customer ServiceFall Detection

    Reviewed Jan. 13, 2020

    My mother fell, injuring her shoulder. Life Alert notified the ambulance and police, and contacted me to let me know what was happening. Life Alert checked back in and followed up so I was kept informed from beginning to end. Thank you!

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Jan. 10, 2020

    I had fallen and could not get up although I was not hurt. I pressed my Life Alert and someone was talking to me right away and stayed on the line until help came which was only about ten minutes later. They helped me up and checked me out to make sure I was okay. Very positive experience.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 10, 2020

    My husband had fallen. I think he just undershot his chair. He didn’t hit his head or get hurt - but we, together, could not get him up. We tried every way we could think of but had no luck. We’re new to the area and I had no neighbors to call for assistance. Then I called Life Alert and told the dispatcher we didn’t need lights or sirens - just help me get him up! The EMS guys were very prompt and courteous. Could not have received better service. Thankful we have Life Alert.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 9, 2020

    I just got out of rehab. I used the toilet and didn’t have enough strength to get myself up, so I called Life Alert. They responded quickly and were very courteous.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 9, 2020

    I tripped over an object in my home. I determined I needed help. I could not get up on my own. I pressed my Life Alert pendant and emergency help arrived and the necessary people (family and neighbors) were called. It didn’t take long for help to arrive and I’m thankful for Life Alert’s services.

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    Customer ServiceFall DetectionTimeliness

    Reviewed Jan. 8, 2020

    Needed medical assistance, Life Alert contacted EMS and my family members. With immediate response. Very positive with Life Alert response.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 8, 2020

    I had fallen down in the bathroom. I called Life Alert. Before long, my house was filled with God’s helpers! These people were ever so helpful! I could never give them sufficient kudos!

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 7, 2020

    Patient is 96 years old. She was having pain on her side for a few days. She felt very secure knowing when she called, Life Alert would help her.

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    Fall DetectionStaff

    Reviewed Jan. 7, 2020

    I fell down a flight of stairs on my back- I immediately pressed the Life Alert button- most helpful was that someone kept talking to me through the emergency until I was put in the ambulance.

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    Fall DetectionStaff

    Reviewed Jan. 6, 2020

    I was trying to put my cat in the carrier to go to my sons home because new carpet was going to be laid. But I fell down on the floor and could not get up because my knees wouldn’t let me. It dawned on me that I had Life Alert on my neck and I used it. The first responders came and helped me. They were great.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 6, 2020

    I have difficulty rising from a seat. I leaned on a folding table which collapsed, and I fell. I pressed the button for Life Alert. The call was answered in seconds and the responder was calm, helpful, and comforting. My niece was called and was here in minutes.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 5, 2020

    Twice I’ve inadvertently pressed the Life Alert button on my wrist and twice they have sent me an ambulance which I’ve had to send away. After I called Life Alert to apologize and to thank them, they were very kind. I had to thank them because their prompt action made me feel safe and that should this had been a real emergency, I would have had backup.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Jan. 5, 2020

    Life Alert was helpful, my dad had two incidences where your services were necessary. Life Alert responded with the needed transport promptly. They waited with us (over their machine) until help arrived. Thank you so much.

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    Fall Detection

    Reviewed Jan. 4, 2020

    Life Alert got her the ambulance right away, got her to the hospital. Your service is great, we have used you quite a few times. Thank you.

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    Fall DetectionStaff

    Reviewed Jan. 4, 2020

    I fell two different times and needed help. Both experiences were positive. Since I live in my own home, I find Life Alert to be a great comfort.

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    PriceFall DetectionValue

    Reviewed Jan. 3, 2020

    My mom had fallen and used her bracelet to activate Life Alert. In which they contacted EMS and then me. Was extremely impressed and thankful. Well worth the money!

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 3, 2020

    Life Alert called the fire dept. to help us after a fall. They checked on us every few minutes and stayed available until situation was resolved.

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    Customer ServiceFall DetectionStaff

    Reviewed Jan. 3, 2020

    I fell down and couldn’t get back up, so I pushed the Life Alert button. When they answered and I told them what happened, they called the emergency responders. Then they stayed on the line with me until help had arrived and they were sure the situation was handled to my satisfaction.

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    Customer ServiceFall DetectionStaffTimeliness

    Reviewed Jan. 3, 2020

    I slid off the bed and onto the floor in the middle of the night, I could not get up and my wife could not help me up so I called Life Alert. The representative was kind and very helpful. Within minutes the paramedics came and helped me to get up. Thankfully, I was not injured. Thank you, Life Alert.

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    Fall DetectionStaff

    Reviewed Jan. 2, 2020

    I was having a heart problem and everyone was very helpful and kind. I have recommended my Life Alert to others. Your services are above and beyond to help.

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    Fall DetectionStaff

    Reviewed Jan. 2, 2020

    I slipped down on the floor and can’t get myself up. I just punched my Life Alert button and help was soon here. It was 4 AM in the night. The only time I needed it.

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    Fall Detection

    Reviewed Jan. 2, 2020

    After pushing the Life Alert button, the ambulance arrived in three to five minutes and was able to get me to the hospital for treatment. Having Life Alert has saved me five times!!

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    Punctuality & SpeedFall Detection

    Reviewed Jan. 2, 2020

    I had several falls and the EMTs were there quickly. The Life Alert person stayed with me until the EMT came and kept checking with them. Fortunately I was not hurt in any of the falls.

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    Fall DetectionStaffMonitoring Center

    Reviewed Jan. 1, 2020

    The Life Alert operator was courteous and stayed on the line to make sure I was alright.

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    Customer ServiceFall Detection

    Reviewed Jan. 1, 2020

    Two falls within fifteen hours. Pressed Life Alert button and they called EMS, stayed with us and followed up that day and next. Absolutely wonderful service for anyone with disability or lives alone.

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    Customer ServiceMonitoring

    Reviewed Dec. 31, 2019

    In June I had a bad fall, which needed hospital treatment. Since I live alone (I am 94 years old) I pressed my Life Alert and in no time the ambulance arrived! In mid-October I had a stroke, and was able to call Life Alert- and as always they answered immediately and I was taken care of. Thank you!

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    Punctuality & Speed

    Reviewed Dec. 31, 2019

    My mother fell out of bed, could not get off the floor and no one was home to assist her. She pressed her Life Alert pendant and Life Alert called EMS and my neighbors and me. My mom was helped quickly and was OK as a result.

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    Punctuality & SpeedStaff

    Reviewed Dec. 30, 2019

    Early in the morning I was going to get up out of my lift chair when I just slid out and planted myself on the floor. I couldn’t get up and my husband couldn’t lift me so we decided to use my Life Alert. It worked beautifully, promptly, the operator was very helpful and an ambulance crew was here within a few minutes to help us.

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    Fall DetectionStaff

    Reviewed Dec. 30, 2019

    After closing the front door, I turned, using the walker, but my left leg gave way. Had my Life Alert pendant on and within ten to fifteen minutes the EMT’s were here. They picked me up, took me to the bedroom, and saw that I was OK. Very nice attendants!

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    MonitoringPunctuality & SpeedStaff

    Reviewed Dec. 27, 2019

    My mother’s blood pressure was very low. We contacted Life Alert and an ambulance was dispatched quickly. The five EMR’s who reported to the scene were courteous and knowledgeable and took great care of my mother. Life Alert spoke with the EMR’s to ensure my mother was being cared for.

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    MonitoringStaff

    Reviewed Dec. 27, 2019

    I was suddenly very ill - vomiting - called Life Alert. They kept me on the line until the ambulance arrived. I had to have emergency surgery that saved my life. Would not have survived the night without Life Alert - which I highly recommend.

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    Customer Service

    Reviewed Dec. 26, 2019

    I left to go out of town and my mother decided to boil eggs for breakfast. She then went to sit outside while leaving the stove on. Life Alert was alerted to the smoke in the house and called the fire dept. Life Alert then called me.

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    Fall Detection

    Reviewed Dec. 26, 2019

    My husband woke up during the night experiencing increased breathing difficulty. We pressed the button on our Life Alert pendant and they immediately responded, called medical responders and kept reassuring us that help was on the way. Life Alert stayed on the line until the situation was resolved. We’ve only had Life Alert a few months but needed help several times already. We’re so grateful for this security.

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    Reviewed Dec. 24, 2019

    Our father had fallen in the bathroom while trying to transfer from the wheelchair to the toilet. He was unable to recover, as a result he needed assistance. At the time, he was home alone. Had it not been for Life Alert’s services, he would not have been discovered and assisted for quite some time. Thank you and God bless you all.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 24, 2019

    I fell in my bathroom about 10:30 PM. Was incapacitated but called on my Life Alert button. Response was quick and stayed on until emergency response came in a locked window- I had a broken rib and punctured lung….it give me comfort as it never needs charging… I’ve had my system three years since my husband passed and it saved me that night. Thank you. My peace of mind is worth the price and my husband would be happy.

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    Customer ServiceStaff

    Reviewed Dec. 23, 2019

    Your service is extremely helpful. You have helped saved my father’s life over and over. You call me right away and always follow up. Thank you!

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    Staff

    Reviewed Dec. 23, 2019

    Whenever I had to call Life Alert it was good, you always stayed with me till help arrived. Everyone I have spoken to has been comforting and polite.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    Life Alert has been very helpful by pushing the button. They are very helpful by staying on the phone with you until help arrives.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2019

    I sing the highest praises EVERYDAY for Life Alert - I am so pleased with my services received and can only say your staff were unbelievably courteous, professional and expedient in responding to my call. Thank you very much. I’m a very happy customer.

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    Staff

    Reviewed Dec. 19, 2019

    My helper was here. Gave me a shower. Got out the shower. Got my toe tangled in a towel. Helper was very impressed by the courtesy of the dispatcher. She thought you had left the line. She could not believe that you were still on the line until help arrived. She was impressed.

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    MonitoringStaff

    Reviewed Dec. 19, 2019

    I have a small brand cell phone. I only use very little. I give my number to no one except for family, I use it at night for time. It rang at 12:47 AM on 10-13-2019 at 12:47 AM. I asked caller what they wanted and he said, “I am on your porch”, I did not know who he was. I punched my Life Alert button and they called the police for me and stayed on line until they knew I was safe. Thank god for my Life Alert button. I feel much safer as I live alone.

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    MonitoringPunctuality & SpeedStaff

    Reviewed Dec. 18, 2019

    My husband was working on a project and got engrossed- was sitting in his rolling walker and got too close to the edge of seat and the walker tipped over, taking him with it. He received two pretty serious skin tears on his arm and we called Life Alert. EMS came quickly, assessed the situation- determined no breaks, dressed his wound and took him to the ER to be checked out. He was treated and was returned home. Thankfully no bones cracked or broken. We were thankful for Life Alert!

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    Reviewed Dec. 18, 2019

    I fell in the bathroom- pushed the Life Alert button- help came very quickly and took me to the hospital emergency room. I would recommend this service to another friend.

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    Reviewed Dec. 17, 2019

    All I can say is when I pushed the Life Alert button, they got help to me and stayed on the line til help arrived, and then talked to my first responders to make sure I got the help I needed. Thank you, Life Alert, for always being there for me always.

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    Reviewed Dec. 17, 2019

    Patient fell in the bathroom and passed out. Once she woke up, she realized where she was and needed help. She pressed her Life Alert button and they sent help right away.

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    Customer ServiceStaff

    Reviewed Dec. 16, 2019

    Passing out and after pressing my Life Alert button I received great communication with the person from your company. Great help when needed.

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    Customer ServiceMonitoringStaff

    Reviewed Dec. 16, 2019

    I’m an 84 year old female who lives alone. While my daughter takes care of me, there are times I’m alone and this last episode, I got lightheaded and fell down. Pushed my Life Alert button and got a quick response. Dispatcher responded and I asked for help and paramedics checked out and all was good.

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    Reviewed Dec. 13, 2019

    My mother was at the front door attempting to pick up a piece of mail from the floor. She went to turn around and she lost her balance. Life Alert allowed her to push the button and alert someone that she fell. Also allows family to be contacted immediately.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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