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Life Alert Reviews

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Edited by: Justin Martino

About Life Alert

Life Alert was founded in 1987, making it one of the first personal emergency response companies in the United States. The company’s systems have a base hub and a help button that can be worn around the neck on a pendant or wristband. Life Alert advertises that its pendants have a 10-year battery life and don't require charging. Monitoring centers are UL-certified and have the Five Diamond designation from The Monitoring Association.

Visit www.lifealert.com
Pros
  • 24/7 professional monitoring
  • Pendants don't require regular charging
  • Waterproof equipment
Cons
  • $198 activation fee
  • Requires three-year contract
  • Not ideal for online shoppers

Life Alert Reviews

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    How do I know I can trust these reviews about Life Alert Emergency Response, Inc.?
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    Page 23 Reviews 3075 - 3225
    Verified purchase
    Fall Detection

    Reviewed Dec. 23, 2020

    They were good at what they had to do for me. I’m so glad I got Life Alert. I wish I’d have had you many years ago.

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    Staff

    Reviewed Dec. 22, 2020

    Your agent was very professional and courteous. He got help in a very timely manner and stayed in contact until I was transported to the hospital.

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    Staff

    Reviewed Dec. 22, 2020

    I slid down to the floor from my chair and I couldn’t get up. They came in just less than five minutes. Thanks for that help! And my button!

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    Punctuality & SpeedStaff

    Reviewed Dec. 21, 2020

    I fell inside my home twice and needed help to get up and be transported to the local hospital. I had prompt and efficient help both times. Thanks.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Dec. 21, 2020

    Life Alert people care. Very kind and fast to help. I live alone and fell while getting out of bed. I’m 85 and walk with a walker.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Dec. 18, 2020

    Life Alert stayed on the line until the paramedics arrived and then called back in a few minutes later to check on my father.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Dec. 18, 2020

    They are always courteous and helpful when it is real and when it is an accident. Thank you, Life Alert.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 17, 2020

    Answered my call immediately. So very nice and helpful and courteous. So glad I have Life Alert.

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    Customer ServiceFall Detection

    Reviewed Dec. 17, 2020

    I awoke with pains in my right shoulder. With no relief, I called Life Alert. Within thirty minutes an ambulance arrived. I was really satisfied with the service I received.

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    Staff

    Reviewed Dec. 16, 2020

    I told you before you are so good to me – so helpful. Please remember I am visually impaired, I depend on my son for help in most matters. Thank you for your kindness, I don’t know what I’d do without your help.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Dec. 16, 2020

    I fell. Life Alert had help here within ten minutes. I highly recommend Life Alert.

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    Fall DetectionStaffRange

    Reviewed Dec. 15, 2020

    I went out on the porch and saw a board that I want to pick up. When I bent over, I fell over (lost balance). I sat there for over an hour because I was under the impression that Life Alert wouldn’t work outside. I finally tried and immediately got help (15 minutes). Fire department, ambulance, and my kids were contacted.

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    Fall DetectionStaff

    Reviewed Dec. 15, 2020

    She was walking to the bathroom and lost her balance and fell. I would like to thank you Life Alert for being there when she needs help when we can’t be there.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Dec. 14, 2020

    I blacked out and fell. I could not get up and called Life Alert for help. Two medics came to help me. Very nice young men and asked me if I wanted to go to the hospital and I said no. I can’t thank them enough for being so good to me!

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Dec. 14, 2020

    I had fallen four times in one week, and every time someone was there to take the call and the EMS was here in no time.

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    Verified purchase
    Staff

    Reviewed Dec. 11, 2020

    Service and everyone involved has been extremely helpful. I appreciate this service!

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    Punctuality & Speed

    Reviewed Dec. 11, 2020

    Once I fell and pressed my button, things happened so quickly. The next thing I knew, the firemen and ambulance were here to get me and I was on my way to the hospital. I’m so thankful!

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    Verified purchase
    Fall Detection

    Reviewed Dec. 10, 2020

    I fainted. Hit the button, someone came on right away. Asked if I was ok and said ambulance was on the way. They were at my front door immediately!! Great service!!

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    Verified purchase
    PriceFall DetectionValue

    Reviewed Dec. 10, 2020

    I purchased Life Alert in September 2019. I was in need of this right away. I have used it several times since…. Worth every penny! Thank you.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Dec. 9, 2020

    My mother was standing on her bed trying to adjust the ceiling fan. She fell off and hit her head on her window sill. She called Life Alert and they sent the EMT/ambulance to her residence. They then contacted her emergency contacts.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Dec. 9, 2020

    Called Life Alert because mom had shortness of breath. Everything went smoothly and Life Alert stayed on the line until medical staff was done with them.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Dec. 8, 2020

    I had fallen and could not get myself up. Your Life Alert person continued to talk to me on the phone – after firemen came to the rescue, your Life Alert person asked if I was ok. Thank you.

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    Verified purchase
    Fall Detection

    Reviewed Dec. 8, 2020

    My experience with Life Alert was very positive. Life Alert saved my life and I thank you.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 7, 2020

    I am her daughter and care giver. When she got up the day I called Life Alert, mom had fallen. I also live with her. I heard her calling me to help. She has dementia so she was talking strange by telling she was going to die, and calling her mom and dad to help her also. I tried to pick her up myself but I couldn’t. BTW! Life Alert has never disappointed us!

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    Verified purchase

    Reviewed Dec. 7, 2020

    I sincerely slid to the floor in the garage and attempted to use both hands to fill a small pail with kitty litter. I just lost my balance because I couldn’t hold onto something steady – I needed both hands to fill the pail. However – there was nothing to hold onto to pull myself up – so all that was needed was for the ambulance people to pull me up!

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    Verified purchase
    Fall Detection

    Reviewed Dec. 4, 2020

    I had been experiencing falls, no injuries. A friend was staying with me at the time of this event and said, “Let’s use your Life Alert pendant.” So we did, and EMT were here in about 15 minutes. She had to let them in the gate. All went well. This led to having a key coded box installed at the gate. Emergency responders were notified of the box and code. It has been a great relief having the key box there.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Dec. 4, 2020

    Prompt on arrival, caring and concerned. I would recommend Life Alert to anyone.

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    Staff

    Reviewed Dec. 3, 2020

    Very polite and courteous. They stayed on line until the ambulance arrived.

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    Punctuality & SpeedStaff

    Reviewed Dec. 3, 2020

    I fell twice, each time they came quickly and helped me off the floor, and took me to the ER. They were nice and professional.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Dec. 2, 2020

    I fell in my home. I crawled so I could reach the machine, pressed the button, and help was there in minutes.

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    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed Dec. 2, 2020

    I fell, couldn’t get up. Pushed the button and help arrived! They notified the fire department. Help came quickly. I rely on my Life Alert button!

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionRatesTimeliness

    Reviewed Dec. 1, 2020

    I was having a rapid heartbeat of 152 BPM and I was nervous about it and called my daughter, who called Life Alert. Within minutes, the fire dept. responded. Was checked out completely and heart rate was back to normal. My main praise is the rapid response at Life Alert and the speed of the fire dept.

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    Customer ServiceFall DetectionStaff

    Reviewed Dec. 1, 2020

    If you are living alone, young and old should have this service. A young adult could easily fall in the bathtub without any help around and the cell phone is on the counter.

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    Staff

    Reviewed Nov. 30, 2020

    He has used your services several times. Always very courteous and helpful. Always notified the family immediately. Very pleased with your service. Thank you.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Nov. 30, 2020

    My husband, who has Parkinson’s disease, had a fall and suffered a skin tear on his arm. Life Alert was called and EMT arrived quickly and transported him to the emergency

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    Verified purchase
    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Nov. 27, 2020

    I fell at home and my wife called Life Alert. They were here very quickly – rescue squad and Life Alert stayed on the phone until help came. Thank you.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Nov. 27, 2020

    My dad has fallen on a number of occasions. Life Alert has helped us by responding immediately and staying on the line with us until paramedics arrived.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Nov. 25, 2020

    My mother has had several falls and Life Alert has been the best thing we’ve done. Everyone involved has been so professional and kind. We suggest Life Alert to many!

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    Verified purchase
    Fall DetectionStaff

    Reviewed Nov. 25, 2020

    I fell in the bathroom, could not get up. Pressed the button on the bracelet. Life Alert summoned help. Arrived in minutes and helped me get up, and all was good!!

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    Verified purchase
    Customer ServiceMaintenanceFall Detection

    Reviewed Nov. 24, 2020

    I had a TIA and fell in the hallway. I did not break a bone nor was I unconscious. I rang Life Alert and the response was immediate.

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    Fall Detection

    Reviewed Nov. 24, 2020

    Service has always been great. We are very glad we signed up for Life Alert.

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    Fall DetectionStaff

    Reviewed Nov. 23, 2020

    Life Alert was courteous and wanted to help. Got an ambulance here to transfer me to the E.R

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    Customer ServiceFall DetectionStaffTimeliness

    Reviewed Nov. 23, 2020

    I fell in my living room 10:30 pm. I could not reach my cell phone, so I pressed my Life Alert button and had an immediate response. I told them NOT to call first responders as I simply needed help getting up. Within minutes, my daughter and granddaughter, were in my apartment. When a check call was made I assured Life Alert I was ok!

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    Verified purchase
    Punctuality & SpeedFall Detection

    Reviewed Nov. 20, 2020

    Sunday, July 5, 2020, I became dizzy. My Life Alert button was heavenly. Passed out on recliner just briefly and Life Alert was there immediately, and emergency personnel came quickly and got me to the hospital. Thank you, Life Alert!

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    Staff

    Reviewed Nov. 20, 2020

    Attentiveness, courteousness, respectful and patient. I am 104 years old and I live alone. Helpful.

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    Fall Detection

    Reviewed Nov. 19, 2020

    I had fallen off the bed. I can’t kneel because of knee replacements. Life Alert got in touch with paramedics. They were here in no time. Life Alert also had my meds list which they gave to the paramedics. I was more embarrassed than hurt. Paramedics were great.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Nov. 19, 2020

    We have had only good experiences using Life Alert. It’s great when an emergency happens and you are too nervous or upset to find your phone to call 911. Thank you, Life Alert, we recommend.

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    Customer ServiceFall Detection

    Reviewed Nov. 18, 2020

    I fell in my house and Life Alert was on the phone until emergency equipment arrived. Your service was very good.

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    Staff

    Reviewed Nov. 18, 2020

    I fell because of a faulty walker. Your help made all the difference. I am so glad my daughter got it for me. I could have been outside for a long time.

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    Verified purchase
    Punctuality & SpeedFall DetectionStaff

    Reviewed Nov. 17, 2020

    Life Alert was prompt, paramedics were polite and helpful. (I fell in my bathroom. No fractures, just a little fall). I do appreciate Life Alert. Thank you.

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    Verified purchase
    Fall DetectionStaff

    Reviewed Nov. 17, 2020

    I was having a problem with shortness of breath and weakness in walking. I live alone. I had felt depressed and anxious. I pressed the Life Alert button and the person answering was very thorough and efficient, and help came immediately. They were very capable and comforting. I was pleased with everything.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Nov. 16, 2020

    I fell down and called Life Alert. They talked to me until rescue squad arrived. I was so glad to have someone to talk to and know they are concerned.

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    Verified purchase
    Customer ServiceFall DetectionStaffCommunication

    Reviewed Nov. 16, 2020

    Excellent service. Upon pressing my Life Alert button, they stayed on the phone keeping me informed that the ambulance was on the way to my home and until they arrived.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Nov. 13, 2020

    I was given quick and fast service by the person on the phone. He continued to talk to me until medical service arrived. I am most satisfied with Life Alert. I live alone and am age 89 years.

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    Verified purchase
    Customer ServiceFall DetectionStaff

    Reviewed Nov. 13, 2020

    I have called Life Alert several times in the years, with fall and breathing problems. The last time being in January of this year. All the times have been positive and helpful.

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    Customer ServiceFall DetectionTimeliness

    Reviewed Nov. 12, 2020

    I got careless! I bent over to pick something up knowing I should have held onto something. I couldn’t get up, so I set off my Life Alert! Thanks Life Alert, responded within minutes.

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    Customer ServiceFall DetectionStaff

    Reviewed Nov. 12, 2020

    I fell and was not able to get up. After calling Life Alert, they got here in a reasonable amount of time. They were very professional.

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    Fall DetectionStaff

    Reviewed Nov. 11, 2020

    I slipped on a tile floor and could not get up. I summoned Life Alert and very soon an EMS arrived and took care of my needs.

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    Fall DetectionStaff

    Reviewed Nov. 11, 2020

    This relates to several visits of Life Alert to my mom. I cannot say enough good things about how she was treated – very courteous, professional, and caring. Thank you so very much.

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    Fall DetectionStaff

    Reviewed Nov. 10, 2020

    Life Alert has helped me when I fell and couldn’t get up. Life Alert has been a blessing. Thank you for your service.

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    Fall DetectionStaff

    Reviewed Nov. 10, 2020

    Very pleased with service. Had a terrible fall due to dehydration and it caused my eye to bruise and a vein problem due to the fall. Service couldn’t be any more efficient, and very professional.

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    Verified purchase
    Customer ServiceFall Detection

    Reviewed Nov. 9, 2020

    I tripped over my own 2 feet. Fell in the kitchen. I laid on the floor for a while until I remembered my necklace alert button. They could not hear me (family nor Life Alert) so they called 911 and then my family (who I live with). 911 came and took me to the hospital. I broke my hip. If not for Life Alert, I would have laid there for hours.

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    Customer ServiceFall Detection

    Reviewed Nov. 9, 2020

    I fell in my home. Called Life Alert and they responded immediately and stayed with me until they spoke with the paramedics. I felt safe.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 6, 2020

    I called in, got a most professional response, an ambulance quickly and another life was saved. Thank you for your service.

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    Customer ServiceFall DetectionStaff

    Reviewed Nov. 6, 2020

    When I called, I mean, you know I pushed my alert button around my neck, they responded that second. And very helpful every step of the way. It was my daughter-in-law that needed help. They did ask her all the right questions. Thank you all so very much. Would give Life Alert all “5” stars. No questions about it.

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    Fall DetectionStaff

    Reviewed Nov. 5, 2020

    At 3:30 a.m., I exited my bed to go to the bathroom located in the room next to my bedroom – and my legs failed to support me causing me to fall head-long into the corner door facing. Blood was gushing from the top of my head so I hit the floor. I immediately pushed the Life Alert button around my neck and help was on the way. Ambulance, EMTs, Hospital, 12-15 staples (not hospitalized). Staples now removed. Thanks to Life Alert system!

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Nov. 5, 2020

    On Aug. 3, 2020. I pressed my Life Alert button to get an ambulance to get me to the hospital for a bladder infection and kidney stones. They were here fast and the person at Life Alert was very helpful. Thank you.

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    Customer ServiceFall DetectionStaff

    Reviewed Nov. 4, 2020

    I fell and could not get up. Thank God I have Life Alert and you came to my rescue. Three men showed up a few minutes after I called and I was treated so nice. I feel so safe with Life Alert service. I live alone and don’t have anyone to help me.

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    Fall DetectionStaff

    Reviewed Nov. 4, 2020

    I went to the bathroom around three or four pm. I reached for the handicap rail. I missed it and I fell backward. After a while, I realized I could not get up on my own. I mashed the buzz for help. Everyone was very helpful and polite. The help came, got me up and helped me. My family came. Thank God for Life Alert.

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    TechFall DetectionStaff

    Reviewed Nov. 3, 2020

    I lost my balance and could not right myself. I was alone and needed help to get up from the floor. Using Life Alert, I pushed a button on my pendant and was immediately connected with Life Alert who sent out EMTs and contacted my husband and daughters for me.

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    Fall DetectionStaff

    Reviewed Nov. 3, 2020

    My wife had a heart attack. We used Life Alert and the people were fantastic. I would recommend them to anyone to use… I would like to thank the staff that was there that morning. They stayed on the line until police and EMTs arrived.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Nov. 2, 2020

    My husband fell using his walker to get to the bathroom at 11:30 pm. He fell or blacked out, and went down very hard. He broke/fractured his hip. I hit the button in the shower and had a quick response and an ambulance was on the way.

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    Customer ServiceFall DetectionStaff

    Reviewed Nov. 2, 2020

    I was in the back yard and I fell. I couldn’t get up and I did not have my phone to call for help. Thank God I had my Life Alert button. Life Alert sent help and the firemen helped me up after I yelled for them that I was in the backyard and to come through the gate.

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    Fall Detection

    Reviewed Oct. 30, 2020

    I have fallen out of bed five times, out of a chair once, and on the kitchen floor once – and last of all – on the back porch. At no time do I recall any symptoms preceding fainting but I simply blacked out suddenly and woke up face down, unable to get up. I pressed my Life Alert each time and was rushed to the ER. Reasons for blacking out are not yet identified. Thank the Lord for the invention of your device!!

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    Customer ServicePunctuality & SpeedFall DetectionMonitoring Center

    Reviewed Oct. 30, 2020

    Promptly answered call and notified ambulance immediately. The operator stayed online with me and kept checking on the circumstances. When the ambulance arrived they confirmed their arrival. We have no complaints about Life Alert. Thankful we have it, thanks to our daughter.

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    Customer ServiceFall Detection

    Reviewed Oct. 29, 2020

    My father became very confused and wouldn’t take his meds and thought we were trying to hurt him. He had a UTI that was severe. His doctor told us we needed to get him to the hospital. We called his Life Alert and they contacted the ambulance and police. Life Alert stayed online with us until they came.

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    Customer ServiceFall Detection

    Reviewed Oct. 29, 2020

    I had a severe edema in both of my legs, which was very painful. About three am on July 23, I had dozed off in my chair. When I got up to go to bed, because of the pain, my left leg gave out and I fell with my walker. I pushed my Life Alert button. My phone was not by me at that time. When the phone rang, I couldn’t answer it. After about 20-25 minutes, the ambulance came. Thank God for Life Alert.

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    Customer ServiceMaintenanceFall DetectionStaff

    Reviewed Oct. 28, 2020

    I fell in our drive. It was being replaced, it was rock and clay base ready for concrete. I caught my left foot and fell really hard, hitting my left shoulder and head and entire left side. My left shoulder was broken in two places and had to be entirely replaced. My left arm was badly bruised as well as my hips and legs. We called Life Alert and the ambulance responded and took me to the hospital. Very polite and helpful.

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    Fall Detection

    Reviewed Oct. 28, 2020

    Fell in the bathroom. Used the Life Alert pendant. Even though I was a distance from the main unit, they were able to hear me and dispatched ambulance right away. Also notified both of my sons and one of them were here before they had me in the ambulance.

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    Customer ServiceFall Detection

    Reviewed Oct. 27, 2020

    I fell on the porch. Life Alert called police and first responders, ambulance, and people on my list. Ambulance people put a sheet around my back and pulled me right up. Luckily, I was ok. Thanks to Life Alert!!!

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    Sales & MarketingFall Detection

    Reviewed Oct. 27, 2020

    The advertisement: “I fell and I can’t get up,” truly happened to my mother. Without Life Alert, I am not sure for how long she would have laid there.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Oct. 26, 2020

    I fell recently at a very early hour of the day. We called Life Alert, received assistance reasonably quickly from local EMTs. No drama. Yours is a good outlet. I’m glad to be a customer.

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    Fall DetectionStaff

    Reviewed Oct. 26, 2020

    Life Alert is and has been very helpful and courteous during mother’s falls.

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    Fall Detection

    Reviewed Oct. 23, 2020

    I was having problems trying to get breath and was having problems with chest pain. I am so glad that I have Life Alert. Thank you so much.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Oct. 23, 2020

    I fell on my front porch. I was able to crawl into the house to the Life Alert box. I was unable to get up from the floor. I called Life Alert. They responded immediately. The local EMS and Life support team from the fire department was there quickly. They helped me. Thank God for this service.

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    Staff

    Reviewed Oct. 22, 2020

    I have nothing but praise for the staff and the experience I had. Unfortunately, I have had to used them more than once – and have always been satisfied!

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    Customer ServiceStaff

    Reviewed Oct. 22, 2020

    Whenever I call they were always on time. They never give up until they KNOW help is with me.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 21, 2020

    Life Alert was prompt, professional and careful on handling patient – who truly had fallen and couldn’t get up!!!

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 21, 2020

    I slipped and fell on wet concrete and couldn’t get up. Life Alert came fast and helped me up. Thank goodness as it was still running and I needed them to come fast! I’m glad I had this service.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 20, 2020

    When I called, they amazed me right away and the 911 group came within a few minutes. They worked very fast with me and very careful with me. Very pleasant young men, I would surely recommend them to my friends. Thank you.

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    Customer ServicePunctuality & SpeedFall DetectionHonesty & Transparency

    Reviewed Oct. 20, 2020

    I live alone in a 1st floor apartment. I fell off my bed about 12AM and pushed my alert button. After a few min. my land-line phone rang – which was close to where I was lying. I answered and Life Alert asked immediately if I was hurt, and about 10 min. later they entered my apt and picked me up. Took my blood pressure!

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 19, 2020

    My mother had fallen outside and was having difficulty getting up. She was able to push her button and quickly received help.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 19, 2020

    I am 90 years. They sure did help me. I was hurt really bad and stayed in the hospital for three days, I am doing better now. They sure do respond quickly. I am proud of that.

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    Punctuality & SpeedFall Detection

    Reviewed Oct. 16, 2020

    I didn’t want to live. I pushed the button 3 times and this very concerned lady came on! She stayed with me the entire time it took the ambulance to get to me. I still heard her voice after the men came in and took over. I felt like she was sitting next to me while waiting. Thank you!

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    Fall DetectionStaff

    Reviewed Oct. 16, 2020

    Mom was on an antibiotic for a UTI and had been experiencing loose stool. She became very lethargic and was moaning. She experienced sharp pain on right side of abdomen. We are so happy she has Life Alert! They were fantastic!

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    Customer Service

    Reviewed Oct. 15, 2020

    I fell in my living room and broke my right arm. They couldn’t hear me very well because my machine is in my bedroom but they called the paramedics and my friend who has a key to my apartment, they came up and opened my door.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 15, 2020

    Answered promptly – was helpful and calming. Ask of problem and got me help quickly and someone talked to me until ambulance got here and F.D was told problem and other information. I feel safe and secure with Life Alert. I am a 87 year old widow, poor health and live alone.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2020

    They got help here and stayed on the phone through the paramedics’ arrival and departure. It meant a lot to me and my Family.

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    Punctuality & SpeedFall Detection

    Reviewed Oct. 14, 2020

    I have had repeated falls. Life Alert is prompt and they have always been very calm. I’m so glad I have this service.

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 13, 2020

    My problem began 2 days before I called Life Alert for help. I was having trouble breathing. I had surgery on 7/17/2020 to have a pace maker put in to regulate my heart beat. I am 87 years old. Thank you for being there when I needed you the most!

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 13, 2020

    Dad tripped and fell; remembered to hit the button alert! Life Alert called the Fire dept. – checked in with dad to make sure he was ok and reassured him help was on the way. Life Alert alerted all contacts.

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    Customer ServiceFall Detection

    Reviewed Oct. 12, 2020

    My recliner tipped over and trapped me under it. I could not get my legs from under me. I struggled for about half an hour until I remembered I wore my wrist alarm. It took the medics about 12 minutes to arrive and get into our building. As soon as dispatch answered my calls, I knew I would be in good hands. I have had Life Alert since.

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    Fall Detection

    Reviewed Oct. 12, 2020

    Due to Life Alert, my life was saved quite a few times, they were extremely serious. I would recommend them to anyone in need.

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    Fall DetectionStaffTimeliness

    Reviewed Oct. 9, 2020

    My dad fell and broke his leg and hip. The paramedics were here within minutes and secured him and the house. Life Alert was so comforting for me to always know my dad had help nearby.

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 9, 2020

    Life Alert responded when there was a need for EMS to come and help get my mother back on her bed.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 8, 2020

    On June 8th, 2020 about 7 PM, I lost my balance in my bedroom and fell and hit my head on the bed frame and landed on my face on the floor. Couldn’t get up, pushed the Life Alert button – was taken to the hospital in an ambulance for a 9 day stay for tests and observation. Life Alert helped me get help very quickly – also contacted my son and other family members.

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 8, 2020

    I was watching TV in my electric recliner. I went to get up and the electric would lower me but not raise me. I called a family member to help and they were not able to get me up – So I called Life Alert. Four wonderful men arrived. They knew just what to do to get me out. I’m so grateful to have this service – Thank you.

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    Customer ServiceTechFall Detection

    Reviewed Oct. 6, 2020

    I came out of the shower and my left knee buckled and I fell to the floor. Called Life Alert; responded within 10 minutes by EMS. Great Job.

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    Customer ServiceFall DetectionStaff

    Reviewed Oct. 6, 2020

    I fell in my apartment and could not get up. I had my Life Alert necklace on and called them. Within 10 minutes they arrived, entered my apartment, and picked me up. They were very pleasant, a gentleman was on the phone with me to give me courage; he talked giving me confidence not to worry. It made me feel so assured they would love and take care of me. God bless them all, they were wonderful.

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    Punctuality & SpeedFall Detection

    Reviewed Oct. 5, 2020

    I fell and pushed the pendant and Life Alert answered promptly. It was a positive experience.

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    Fall Detection

    Reviewed Oct. 5, 2020

    My father fell off the bed in the bedroom. He contacted Life Alert, who in turn notified the next of kin within seconds. WELL DONE!!

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 2, 2020

    There have been several times my mom has fallen or has been in a place where she could not get up. Life Alert has been extremely responsive. They have been able to contact me quickly – and have stayed connected with my mom until help has arrived.

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    Customer ServicePunctuality & SpeedMaintenanceFall Detection

    Reviewed Oct. 2, 2020

    I fell in my kitchen and suffered a broken hip. Life Alert came to my rescue and off I went to the hospital. Thank you for your speedy responses.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Oct. 1, 2020

    We only had the Life Alert system in place for a few months but had occasion to call on it twice within a couple of weeks apart. The response was quick & reassuring & much appreciated – very efficient. I would gladly refer Life Alert to others.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Oct. 1, 2020

    Life Alert stayed with me until the first responders arrived. The rep was very comforting while I waited for help. Thank you.

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    Fall DetectionStaff

    Reviewed Sept. 30, 2020

    I fell and could not get up. I was dizzy and struggled to get up but could not. I pressed the button on my wrist pendant and Life Alert talked to me and dispatched help immediately.

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    Fall DetectionStaff

    Reviewed Sept. 30, 2020

    My mom had fallen on a Monday night. I didn’t find her til Tuesday morning. She was very confused. I got a hold of Life Alert. They were very helpful, getting an ambulance to her apartment. They stayed with me til the ambulance got there. Thank you so much for your help. I would very much so recommend Life Alert to everyone.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Sept. 29, 2020

    On my most recent call, as always, Life Alert picked up the call immediately, and received my information. Then called my response people who came quickly, visited with us until EMT’s came. They made sure I was in the proper hands before they got off the phone. I live alone and feel comfortable having Life Alert.

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    Fall DetectionStaff

    Reviewed Sept. 29, 2020

    I live alone. I really appreciate your help. Every time I fell down in the house, Life Alert was always rapidly to see about. Without your help, I would not be around today. Thank you and God bless you every day for the good job everybody does in saving lives.

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    Customer ServiceFall Detection

    Reviewed Sept. 28, 2020

    I woke up at 5:25 AM to use bathroom, fell and cut my head, bled lots, broke three ribs, emergency. Called. An ambulance took me to the ER. Was brought back home by friend. Very, very pleased with Life Alert. Thank you!!

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    Fall Detection

    Reviewed Sept. 28, 2020

    I have AFIB. After cleaning my kitchen and mopping the floor, I experienced a shortening in my breathing and I felt as if my heart was flopping in my chest- I took 2 aspirin and punched my Life Alert button. The Life Alert person stayed on the line until the ambulance arrived. They have been my life line as I live alone.

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    Fall DetectionStaff

    Reviewed Sept. 25, 2020

    I fell because my knee gave way. No one was around so thank goodness for Life Alert. I was able to contact Life Alert with a push of a button. The paramedics came and my contact was notified. The Life Alert contact stayed on the line until the paramedics had control of the situation. The contact was very professional. I give Life Alert 5 stars!

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    Punctuality & SpeedFall Detection

    Reviewed Sept. 25, 2020

    Had 4 seizures and 2 CVA strokes. Received quick and immediate aid due to your Life Alert service. You have a friend/customer for life, as long as I have life. God bless and thank you guys. You all saved my life. Thank you again.

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    Fall Detection

    Reviewed Sept. 24, 2020

    Very polite. I have been with them since 2009. And have recommended several people to Life Alert. They are all happy with the service. I never stayed alone, and when my husband passed away, I got Life Alert. I never was afraid. That was my protection. When I push the button, they are right there for me.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 24, 2020

    I was having chest pains – pressed the button for Life Alert. The person who answered my call was very knowledgeable of what to do. They were calm and kept me on the phone until the ambulance came. Very helpful.

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    Punctuality & SpeedFall Detection

    Reviewed Sept. 23, 2020

    Early summer 2020, I fell outdoors and was unable to get up. I pushed the button on my Life Alert pendant and a rescue team arrived in about fifteen minutes after that. I was not hurt. I am 80, live alone in the country of Maine, no one around much, especially with COVID-19 restrictions. I spend most of my time gardening and maintaining my home. Thanking you!

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 23, 2020

    Patient fell and sustained a bruise and a cut on his forehead. Life Alert was called and an ambulance arrived in a timely fashion. He was helped by the paramedics.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 22, 2020

    My mom fell down, she is 102 years old. I called Life Alert, who was courteous in taking care of my call, and stayed on the line until EMS arrived, and also talked to them to be sure that everything was ok. Thanks for your help always.

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    Fall DetectionStaff

    Reviewed Sept. 22, 2020

    Life Alert has been available for me at several critical moments. The agents are caring, professional, and stay with you until help arrives. I am very grateful for Life Alert!

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    Customer ServicePriceFall DetectionStaff

    Reviewed Sept. 21, 2020

    I had an inguinal hernia which suddenly bulged out enormously and was extremely painful. I live alone and could not move because of the pain. Life Alert’s response was immediate; the staff person was very kind and comforting, and stayed with me until the ambulance arrived and took over charge of me. Thank you.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 21, 2020

    I had fallen two times. The Life Alert staff stayed with me during the whole episode which was greatly appreciated. They spoke with the EMT’s that responded and provided the information they needed. Very efficient and professional.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Sept. 18, 2020

    Life Alert has always been prompt and helped my mother every time. Thank you so much for your services!

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    Fall Detection

    Reviewed Sept. 18, 2020

    I was very ill. Bad cough, sore throat, diarrhea. I set up in bed, worked a bit, then I tried to get to my bedside toilet. I began to transfer before I got to the toilet, my upper body began getting numb. I made it to the toilet and started passing out. I don’t remember pressing my Life Alert button, but when the paramedics arrived I was unconscious and near death. You saved me once again. Thank you from the bottom of my heart.

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    Fall DetectionStaffMonitoring Center

    Reviewed Sept. 17, 2020

    Unfortunately, I’ve had several falls in the past year. Your [Life Alert] operators are always patient with me, calming me down. They are very concerned and keep in touch until help arrives. This service is the best thing I have done for myself and my family.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 17, 2020

    We pressed Dad’s Life Alert button several times in the past few months. He would need help getting up when his legs gave out and he went to the floor. Life Alert people kept us informed about who would be coming to help, and stayed on the phone until they were assured by medical personal that Dad was okay. Thank you so much for your service!

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    Customer ServicePunctuality & SpeedFall DetectionStaffMonitoring Center

    Reviewed Sept. 16, 2020

    My mother fell. I pressed the Life Alert button and response was immediate. Waited about ten minutes for the ambulance. Life Alert contacted them and my emergency contacts. She wasn’t hurt but needed help getting up. The operator was very helpful and followed procedure. Thanks so much.

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    Fall DetectionStaff

    Reviewed Sept. 16, 2020

    I fell and couldn’t get up. I have both hips and one knee replaced and if I fall I can’t get up without help. Thank you. My Life Alert has been a great help to me.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 15, 2020

    I called Life Alert when I had trouble breathing. Life Alert called my family and emergency services. Life Alert stayed on the phone until EMS arrived. They spoke with the EMS technicians to make sure I was getting treatment. Thank God for Life Alert.

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    Fall Detection

    Reviewed Sept. 15, 2020

    In the middle of the night, I got up to go to the bathroom and had a vertigo attack and fell to the floor. I hit my Life Alert pendant, EMT people came shortly and took me to the hospital ER.

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    Fall DetectionStaffCommunicationMonitoring Center

    Reviewed Sept. 14, 2020

    I was having dizziness and was lightheaded for a good 25-30 minutes. I pushed my Life Alert button, communicated with your operator and explained my situation. She requested an ambulance and kept informing me of the ambulance until they arrived. I appreciated your operator keeping me informed and helping me to keep calm.

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    Fall DetectionStaff

    Reviewed Sept. 14, 2020

    I tripped over an edge of carpet between my basement and rec room. I crawled to the basement steps, thinking I could get up but I couldn’t. Life Alert was extremely helpful and got help right away. The rescue squad arrived and helped me up the steps. Twice that I have used Life Alert, it had been positive and excellent. The rescue squad people are wonderful too! Thank God for Life Alert!

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Sept. 11, 2020

    I have fallen about four or five times and cannot get up, so I called Life alert and EMS is here very fast, nice and wonderful, best gift I ever received.

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    Customer ServicePunctuality & SpeedFall DetectionStaff

    Reviewed Sept. 11, 2020

    I would recommend Life Alert for all my loved ones. They were very good and fast to respond to me. Very fast and good and kind.

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    Fall Detection

    Reviewed Sept. 10, 2020

    Mother passed out and was unresponsive. Life Alert summoned ambulance and they arrived within a short time. Life Alert gave EMT information essential to her health history.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 10, 2020

    Life Alert got the fireman here right away. They were very helpful on the telephone. Thanks for the Life Alert people.

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    Fall DetectionStaff

    Reviewed Sept. 9, 2020

    Mom fell and pushed her Life Alert wrist alert button and told the lady that answered she had a small scrape but needed help getting off of the floor. The fire dept. gentleman came, scooped her up, assessed her scrape and left. I was 2 hours away and didn’t have to worry.

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    Punctuality & SpeedFall DetectionStaff

    Reviewed Sept. 9, 2020

    Life Alert informed me when my mother was found in her apartment awake but confused. Later I had to recall Life Alert to get ambulance to come to her apartment. While we waited, Life Alert stayed on line with me until help arrived.

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    Customer ServicePunctuality & SpeedFall Detection

    Reviewed Sept. 8, 2020

    My husband fell. I can’t pick him up. Life Alert responded quickly when we used the pendant. They notified EMT’s and remained on the line until they arrived.

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    Customer ServiceFall DetectionStaff

    Reviewed Sept. 8, 2020

    I fell on my front sidewalk while watering my flower beds. I knew I would be unable to stand up on my own, so I used my Life Alert button. A staff member called my cell phone, asked about my emergency and contacted the local EMT’s to help me. He stayed on the phone with me until they arrived.

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    PricePunctuality & SpeedFall DetectionStaffValue

    Reviewed Sept. 4, 2020

    I fell down in my kitchen and could not get up. From the instant I activated my Life Alert to the time EMT’s left was only eighteen minutes! I am so very impressed with my Life Alert and the prompt, caring service you provide. I am more than happy that I have my Life Alert! It is certainly worth every penny! Thank you for your wonderful staff and service.

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    Life Alert Company Information

    Company Name:
    Life Alert Emergency Response, Inc.
    Website:
    www.lifealert.com

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