Alert1 Reviews

Do not buy any products from this company. The bracelets don't work! This company has so many problems that there aren't enough characters available in this post to list them all. If you want piece of mind do not buy anything from this company!

I had the flu and developed fever and shortness of breath. Real sick feelings. Your company called paramedics immediately and they arrived within a few minutes. I was very pleased with the quick response. Thank you!

The gentlemen who answered my call, was ever so nice. He made the 911 call and stayed with me until the ambulance arrived. His calls to my daughter and to a friend were professional, thorough and accurate and didn't cause them too much of an alarm. We were all very impressed.

My Dad had been experiencing shortness of breath when walking short distances along with dizziness. When I took him home just the short distance from the car to his apartment he experienced this. Taking his blood pressure it was 178/76. Pressed the button and asked for EMS. His pulse rate was in the 30's!! Your personnel on the monitor was very polite, helpful and everyone on the list received a phone call. (I do need to update my cell number). My father was admitted to the hospital and a pacemaker was implanted. He is now home and "feeling great." He did not realized how badly he was feeling until he was 'better.' So glad we have you and the quick response time you provided. With his pulse rate in the hospital of 28, this being told to us the lowest they have had, who knows what would have happen, and I fear the worst. Thank you so much for your services.

Had an incident at my residence, pushed the button and received outstanding service. Thank you very much.

Two days after filing my complaint, I finally was given confirmation that Alert One would clear the erroneous charges off my account. I accept their apology. I still feel they need to correct their customer service issues and their renewal tactics. No one should have to file a formal complaint or report a company to the Better Business Bureau to get their attention. Unfortunately, I could never recommend this company due to these issues, even though we had no issues with the monitoring system itself.

My father pressed the button after he fell. Alert1 answered quickly, made sure he was OK and contacted my sister. My sister was impressed with how the operator handled the call and pleased when they called the next day to make sure he was OK.

My mom said the emergency response people arrived very quickly. She was relieved to have Alert1 service.

Mother had fallen in bedroom. Could not get up. Rescue got there quick.

I got Alert1 nearly two years ago for my parents who live in Florida. Since then, they have had many reasons to push the Alert1 button. I am happy to report that thanks to Alert1, things usually resolve themselves. You guys are great! You take good care of my folks when I can't be there. Peace of mind is wonderful. Thank you!

We ordered the service for my parents, because my parents lived alone. Dad was in bad health, but of sharp mind. Mom's healthy but has Alzheimer's back in 2013. Within a couple months, my Dad died. I contacted Alert1 to cancel, almost immediately, and was told it was prepaid, with nothing refundable. My Mother was unable to use it because she first went to my brothers house where they didn't have a landline, then to an assisted living facility. We sent in a copy of his death certificate. No mention was made of sending the equipment in.

Fell and knocked my self out while just out side of the house. Even though they could not hear me (I am not sure about this) they called my sister and EMT for me so I could go to the hospital. I spent the night in the hospital checking for further damage but I was sure glad as it was cold out and I did not have a coat on.

Help was here within four minutes. I had fallen.

Thanks to Alert1 being so prompt in responding. They called to check on me and called 911 as well as my son. Thanks for your service.

I would like to let everyone know how disappointed I am with this company. On 11/26 I had problem with my door and tried to remove the lock box which was provided by this company. The combination that I thought was correct would not unlock box. Called the only number I could get an answer at which happened to be the dispatch center. I explained my problem and asked what the number was that they had for paramedics. They quickly informed me I would have to call customer service. I tried to call but they were closed and not until 11/28 at which time my husband had to remove the doorknob to take lock box off. 11/28 I called customer service to cancel service because the combination number they provided was one number off which means had there been an emergency, paramedics would not have been able to get in.

Last Christmas I signed up my Aunt to try out the service as a gift. The ad had a special section as a gift. She is in a different city and has not signed up. She is alone and elderly. The Alert 1 people continue to bill me. Watch out for the fine print that says it is leased equipment. This well intended gift has been a source of deep regret and disappointment. Don't do it.

My dad fell in the kitchen with a pot of coffee in his hand, he was ok. They picked him up and mopped up the coffee and removed the glass off the floor. He was lucky that he didn't get hurt or burnt. Thank you for this great service.

I purchased this unit for my 89 year old MIL who lived alone. A couple of months later, a couple moved in but there are still times when she is alone for a few hours. Since she wears her alert religiously, we keep the alert active. She has fallen once during the night and she screamed and the dog barked. She did not push her alarm but her caregivers were able to assist her and get paramedic assistance. The Alert1 system has gone off three times in the past 2 months during the night. Although it is extremely loud, the caregiver did not hear it go off. We question whether it really did since it is so loud. We were told that it must have gotten set off by accidentally laying on it. That brings me to last night. I got a call at 1:11a.m. I instructed the caller to disregard the call because she has a live-in care-giver and she would be aware if she fell. I gave the care-giver's name and #. I received a call 3 minutes later that they couldn't reach the caregiver. I said "Do not dispatch emergency services. I will reach the caregiver." I sent a text to caregiver but felt that there was no need to pursue the situation. I received another call from Alert1 checking. I told them to disregard call and I would follow up.

The Alert 1 System worked perfectly following a recent fall by my elderly Aunt. She fell out of bed, hitting her head on a table, and was unable to get up. She pressed her Alert One call button and immediately got a response from your staff. She was out of voice range to be able to respond verbally, so your staff immediately called 911. They were there in 10 minutes and took care of my Aunt. Thanks for doing your job so well.

My mother, Betty, fell coming in the back door Sunday afternoon. She had her bracelet on, and hit the button. They notified my sister, and dispatched EMS promptly. She wasn't able to get the phone, so it worked as expected, and that's a very good thing. We're very glad we have the service for her.

I had the ambulance at my house within minutes and now in the hospital recovering. My grandson was called and he came over. I could not have asked for better service.

My grandmother lives in a VERY rural town in Arkansas. She is 94 years old and lives alone. With my family living over 900 miles away I became concerned about her when her health started to deteriorate. I contacted Alert1 and the services that they have provided have brought much comfort to my soul regarding my grandmother's situation. God bless this company for what they do and how well they do it! Sincerely, a very grateful granddaughter!

I had fallen and pushed my button on my alert around my neck and the paramedics arrived promptly and my daughter and husband were both notified. Glad I had your service and would recommend it to anyone who has a medical condition.

I fell down the stairs and was injured. Alert1 responded instantly and notified my son (in Phoenix) and a neighbor here in Newport Beach. And the fire department; five of their men arrived at my door almost instantly. You folks were FAST, courteous, AND accurate in what you reported. THANK YOU. YOU FOLKS WERE GREAT!

Needed assistance to get to emergency room. After response from Alert 1, ambulance arrived shortly thereafter.

Living 40 minutes from my mom, it gives me peace of mind knowing she can get assistance within minutes. She had an emergency the other night at which time I told her to press her wrist alert. I received a call promptly from a rep at Alert One who informed me that emergency services were on the way.

I was really pleased. Everything worked perfectly. My grandmother fell and couldn't get up. She pushed the button and someone responded and called paramedics. She knew someone was coming. They used the lock box for the key. Someone called all 3 emergency numbers to let us know. THANKS!

Prior to purchasing the prepaid plan for my father over the phone, I specifically asked if I could cancel the service at any time. I was told I could, however, they failed to say that no reimbursement would be provided. Please know that if you purchase the prepaid plan and have to cancel the service at any time during the one-year period, you will not be issued a refund on the remaining balance. I purchased the system in August 2014 and my father passed away in October. So this service cost me over $300 for 2 months worth of service -- WHAT A DEAL!!

Your service not only worked; but worked quickly, accurately, and well. Caesar, my Dad, is good - a few stitches in his hand - very fortunate. Thank you for doing the job you promised. This was our first event.

I ordered the Alert 1 for my mother last year. I received no paperwork, contract initial or ever. I did not receive an email to remind me the year was coming up today or prior. I received an alert on my cell phone today that my card was charged again for another year without any warning. My mother is not satisfied with the system and I was not planning on renewing. Beware that they will just charge your card again without any communication.... I am disputing the charges and warn others of the lack of professionalism...

On the 23th of October my mother Elizabeth ** became ill and promptly pushed her Alert 1 button. You responded immediately, notified my brother and myself and the ambulance. Mother was admitted to the hospital for 1 week and is now in rehab. Thanks go out to the Alert1 staff because we found her in the bathroom in a very weakened state, unable to get to a phone. She is much improved but we realize things could have been so much worse if she didn't have the button. Thank you so much for your prompt and efficient manner this emergency. I would definitely recommend you to anyone in need!!

This is the second time my elderly parents have had an emergency and pressed the button. Each time, Alert1 has responded by immediately contacting paramedics. Each time they have promptly contacted me to advise me of the situation. Alert1 is very professional. I foresee many years of Alert1 in my life - first with my parents and in time, with me. Thank you Alert1!!

We have found the Alert1 service to be reliable, efficient, rapid, and essential to permitting Helen ** to remain in her own home as she dearly wishes (and out of an assisted living facility). We greatly appreciate the service provided by Alert1 and would not hesitate to recommend same.

My mom is doing well. Thank you for all your support and help and for contacting members of the family to inform us she fell.

She has used you two times now and both times you have done a great job. Thank You.

My mother activated her switch when she fell in her hallway. The response called everyone on the list until they reached a voice. They contacted the 4th person on the call list. EMS was called quickly. Our family is very happy with the service.

My dad needed assistance and he could not reach a phone so he pressed his pendant button and we were notified quickly so we could help our dad. Great job, thank you.

Husband fell out of bed, could not get up and I pushed my button. And help arrived and all was taken care of quickly. I feel safe knowing we have this.

Very quick answer and good communication. Made all the needed calls.... ambulance, police, family members. A comfort to know this worked so well. Thank you Alert 1.

Mahalo (thank you) for being so efficient. My husband and I thanks you for quickly sending the ENT to Mom's (Joy **) apartment. She fell down and cut herself. Her hand was bleeding a lot. The ENT spoke to me and they got Mom to the hospital. You cannot imagine how thankful we are in having your services. We drove to the hospital knowing that Mom was being taking cared off. She has bruise on her hand, right leg and right ear. But she is happy and recovering well. Please keep up the good work!

Both my Mother and my Aunt use your service and it has been a lifesaver many times over! Your staff is always friendly and helpful. Thanks for a great service!

My mom lost her balance and fell down 2 times in the last week. We couldn't lift her up. We called Alert1 both times and within 10 minutes or so help arrived to lift her up off the floor. We are very thankful we have this service.

Excellent quick service for my mom.

Marian pushed first alert button. Operator came right on. Thank you.

It turned out not to be serious. However our family was so grateful that the system works just in case we ever need you for something that is.

Mother fell after turning on a gas burner on her stove. Not sure if she passed out or just could not get up. Ceiling fan put out fire on burner. She pressed her alert button and EMTs arrived. They opened door and house was full of gas odor. Thank you for your help and for your service. She could have lost her life, her home, everything.

My Mom fell and pushed her button. My sister and Uncle were notified right away as were the paramedics. Thanks Goodness she did not have to go to the hospital, but if she did not have her alert button she would have been down for hours. Thanks for excellent service.

We are very pleased with the service/product. Unfortunately, we had an incident whereby my father has to use his Alert 1. As planned, they tried first to contact myself and not being able to connect had the fire/paramedics respond. It worked perfectly. Thank you.

Alert1 call 911 for my brother and also gave me a call at work and on my cell phone.

Just this week my 92 year old sight and hearing impaired mother pressed the alert button necklace after a fall and immediately Alert1 contacted me and my wife at home at 2 AM for assistance. I am also a healthcare professional and I arrived on scene in short order. Alert1 clearly stays on the line until help arrives. Thank you for your professionalism and provides me assurance that the product works as advertised and exceeded my expectations!

10 minutes after I pushed the alert button the EMT arrived at my house. I was very pleased the system works so well.

Immediate response and followed my request to contact daughter first then EMTS. Thank you.

I had called them that my mother had passed away, I wanted to cancel it. They told me how to send it back. When the unit was on the way to them, they billed me from 3 months. And when I called up to tell them I wanted my money back, they said until unit gets there they can bill me. And since I played every 3 months they won't refund me my money even since I called and told them I no longer needed it. So to me this is a very bad company and will never tell anyone to pick them because they just took me for money for something sitting in their warehouse.

My father fell and couldn't assist himself in getting up. He couldn't holler loud enough to wake me. He pressed button. Agent/operator asked appropriate questions. Emergency medical assistance was dispatched. Quick & professional.

I was called by the people who were called by Alert 1 in order to find the key to my M-I-L's house so they could get in to help her. Though I was 175 miles away, I was able to give directions and get help to her.

Most importantly my mother was satisfied with the service you provided to her. We, her daughters, were frightened, but glad to have received direct notification of her emergency. Although the emergency medical team had the wrong address, which delayed them getting to my mother, everything else went well. I am happy to report that my mother is doing great. Thank you.

Immediate response from Alert1 after button pushed and excellent communication in notifying my daughter.

Husband fell in the bathroom. He had back pain. Alert1 responded quickly to the alert. They were quick to understand the situation and responded in an efficient and appropriate manner. They had emergency help on its way incredibly fast and we were very impressed with the response.

I am sending an email for my Mom Frances **. She used the Alert 1 yesterday and they got to her in 10-15 mins. Thank god she was ok. Great service and they were all very nice to her. Also I just called to get a pendant for her instead of the wristband and the woman I dealt with was great. I wish I asked her name. So pleasant and helpful.

Company does not send any sort of notice or renewal fee. They claim they just don't. Common courtesy demands that when you are expecting to automatically charge a person's credit card... that you inform them of such charges in advance... especially since we've paid for a years worth of service in advance!!!! Plus they will not cancel service (after charging us automatically $311.40 with no notice that they were going to do this!), without the return of equipment!!! So states Lydia at the Waynes Port, PA call center.

My sister, brother & I chose Alert1 over many other services. We've had this service for awhile & had to use it a couple of times over the past year or so. The service seemed to be responsive & caring at the time it was needed. Until now, the billing was fine & paid on time. Our mother had to go to a nursing facility in February due to a fall. The physicians told us her recovery may be 4-6 weeks. I called Alert1 & explained our 4-6 week situation & asked for service to be suspended. At the time of the call, I was told that a $12.58 credit would be applied, but I thought it would go toward the $83 quarterly bill. There was NO mention of any hold fees, I promise you! I was told that we only had to push the red button if we wanted service reactivated.

I live in North Carolina and was visiting my best friend (78 years young) in Oklahoma. He had experienced a few incidents where I thought a medical alert system would be appropriate for him but he had always been reluctant to wear any type of necklace. After talking to him in great length, he agreed that he should have a system. I immediately began researching online since I decided that I would purchase it for him and make the annual bill his annual Christmas present. After reviewing numerous companies, I soon learned that no company had everything I wanted, but Alert1 offered more features that I wanted than any other. The purchase was made.

This issue has finally been resolved as of 5/5/14. Without Amber, the Customer Service Manager, interjecting herself in a process that was clearly upside down, I doubt I ever would have gotten it resolved without a lot more effort on my part.

My Mom used Alert1 for many years. She fell down, broke her hip. I used the call button on the Alert1 system and told them to cancel the service. I was told it was cancelled. The next month they billed her again for the service. I called the 800# and was told that it was not cancelled. They said at that point they would cancel the service and that they would send me a UPS sticker to ship it back to the company, which I did. Then I received another bill for the next month. I called again and was told that they had to receive the equipment before they stopped the billing cycle. Bottom line, MY Mom was billed two extra months due to their failure to explain cancellation procedures. This company is a RIP-OFF!!!!!

I had Alert1 for my elderly mother who lived alone, although down the street from me. Although I was nearby, I couldn't be with her every minute and Alert1 filled in the gaps and gave me peace of mind. In December, as I returned home from Christmas shopping, both my phone and cell phone started ringing. It was Alert1 telling me my mother had pressed the button and paramedics were en route. Because of this phone call, I was able to meet the paramedics at her home, follow to the hospital, and most importantly of all, be at her side when she died a few hours later. I cannot even express what that means to me and to my entire family. I urge anyone who cares for an elderly loved one to subscribe to this service right away. It saves lives, yes, but it also does so much more.

When you order a replacement pendant and say it is "not an emergency" requiring overnight shipment, you expect your card to be charged and the item mailed. My card was charged approximately one week AFTER I placed my order and my pendant must be "on the way." I'll wait for a pendant or an explanation and think long and hard if I wish to renew my service agreement with Alert One.

I tried both Alert 1 and First Alert for my 89 year old mom. Originally ordered Alert 1 and decided to switch because there was no immediate Spanish capability when the rep called replying to a distress signal. My aunt has First Alert, and I guess because it's located in S. California, the reps speak Spanish more readily. But when I got the First Alert contract, I saw that the 3-year agreement would be more difficult to get out of than what the sales rep said. I had several conversations with the First Alert people, including one of the managers, and I never felt like I was being treated like a customer (except with the over-promising sales rep).

Very organized company with helpful staff. I would highly recommend this company for home safety devices! The customer service team helps you set everything up on the phone and checks to make sure it is working.

Phone lines were not working so Alert1 did not work. When we finally got them to respond they told my parents to check their phone lines??? What and how are they to do that? So for the past 2 days, the machine has sounded its beep every hour or so....until tonight... The beep goes about every 15 mins from about 1:30 onward. Around 3am I pushed the ER button...no reps. So we unhooked the machine. Called the company on my cell, automated recording said no tech and push? For ER. Tech... did that. Told to LEAVE a message? Are you kidding me? Stayed up till 4 waiting for some response to my message or ER responder......

I was pleased with first alert. I would not recommend paying yearly. My mother passed 3 months after I renewed her contract and paid for a year. They would only refund me $100.00 of the balance.

Thank you Alert 1 for all your assistance with this misunderstanding rather than problem. It is rather difficult when your mother is in a northern state and I'm in a southern state. You have made every effort to help resolve this issue and quickly too, I might add. Again, thank you.

The person I spoke with on the phone was very helpful and called back to let me know when the system would arrive at my Dad's house. Installation was very easy, and we tested it right away and talked to Tammy who answered the push-button call my dad initiated. So far, so good, and the price is reasonable for the peace of mind.

I received a rapid response from this organization and was refunded promptly. There service for my mother was always above what I expected; now I feel their back office is just as responsive.

They have called this house at least 5 times since I asked them to take me off their call list. I care for an elderly person that needs their rest. I have asked nicely and I have been abrupt. Nothing seems to work. I was on hold and could hear the sales callers cussing in the background. I am certain with my experience so far with this company, I would NEVER use their services. I look for professional and follow through. I have not experienced this with their sales people. Very disappointing!

I was contacted by a representative of Alert1. He stated that the person that handled my situation did not abide by new company polices.

Excellent service for the price.

I think you are great and my confidence is very high.

When the button was accidentally pushed, the response was almost immediate and the person reassured my mom that help was there if needed.

So far very pleased with the service and response from customer service when called.

Good service - responders seem knowledgeable and courteous.

Very quick response

My Mother has had to use the system and also when pushed by mistake, everyone was professional and responded quickly and friendly. Also has alerted me as I am the emergency contact.

I have only had it less than a month. So far so good.

Hopefully, we will never have to use the Alert1 pendent, but I'm happy we chose Alert 1.

I like the rapid response and the monthly tests. I wish they have a WI-FI version so the range could be extended from her bedroom phone device. I also think the yearly price should come down for long time customers to match the current 'new customer' incentives by Alert1 and the competition who will remain unnamed as this time :-)

I think it is comforting to know that my mother-in-law has an emergency button to push in case she falls or injures herself or is frightened that someone might be breaking into her home when she is alone. She is amazingly sharp, but to have to figure out the buttons to push on a phone, especially in the dark, would be a monumental task for her at this point in time.

We do the monthly tests, like that it shows up on the base unit to remind us. I thought it was nice that when my mom did not have power for a few days and the battery on the base unit was low, they called to see if there was an issue.

Very responsive. My mom has pushed it by mistake and they were responsive and kind.

It is always nice to know you are there when I need you.

You do an excellent job. Great service.

It is easy to set up and use and every test we've done has worked!

I think your customer service is superior to other similar companies both when we initially purchased and for questions and requests since we purchased it.

The caller is always kind, clear speaking, polite and courteous.

I bought the Alert1 Medical Systems device for my 80 year old mother. While at a bridge game, her faulty device was activated in her apartment. She lives alone and has no pets in a doorman supervised building in New York City. Surveillance tape shows no entry to her apartment while she was not home. The EMS was notified and since there was no answer at her door, they broke the door down causing over $5,000 in damages. Her insurance company covered most of the losses, but she was still responsible for the $500 deductible. I asked Alert1 to simply cover the $500 deductible and refund the year we paid in advance of $311.40 as this device was clearly defective.

My mother had an Alert1; however, she did fall and fractured her hip. She will need healing time and extensive physical therapy for several months. Alert1 was not willing to postpone or hold any billing while she was in a rehab facility. I am a physical therapist and have recommended this to many clients. I will no longer advertise or recommend Alert1.

Thank you for calling the closest relative to give them the heads up. My mom is a snow bird and lives by herself through the winter. When she was not feeling right, she pushed the button and Alert 1 notified me about everything, even though it was in the middle of the night. That is why I have Alert1.

I fell in my apartment and pushed the emergency button. My son lives in the other side of the house. He came to my assistance immediately. The operator also called my second person which was not necessary in this instance.

I was so reassured that my mom was responded to so quickly. It is ever so important to my mom that a comforting operator stays on the phone until help arrives.

Best value and no long term contract. I love getting an extra bracelet at no cost and the lock box outside for responders. I tell everyone who notices my bracelet and asks about it what company I use and why it's the best!

I passed out and fell on the living room floor but managed to push the emergency button. The operator stayed on the line until my husband and first responders arrived. This service is well worth the price.

We were very pleased with Alert1 and the very quick response of the 911 team, who were able to access entry to her condo building via a lock box in the entry hall, and then into her unit using her Alert1 lock box and the code provided by Alert1. She wears her button on a wrist band day and night, so it is always available to her.

Alert1 has been a life saver for my mom of 92 years old. If you have an aging parent, this service is a must. Before I got this service for my mother, I did not realize how valuable it would turn out for her and give me peace of mind.

My mom collapsed. We pushed the button and Daniel responded. He stayed on the line until first responders arrived and was very helpful and very comforting to all of us who just happened to be celebrating my mom's birthday. We are very grateful for this service. It gives me great comfort since I am many hours away.

Alert1 was contacted when my mom's chair accidentally collapsed while she was seated. My mom could not get up as she is elderly and has mobility problems. My mom used the necklace button and the Alert1 operator summoned local EMT help. A second problem occurred as the manual garage door opener keypad malfunctioned but the EMT was able to break a side door window and gain access to the house to help my mom. I work a rather long distance away and could not have helped my mom as quickly. Thanks very much, Alert One. You provide a great service for peace of mind.

My mom fell in the kitchen. She immediately pushed her button for help. Although she was pretty far from the speaker, the operator was able to understand that she needed an ambulance immediately. She was bleeding heavily in addition to having a broken nose, chin bone and eye socket bone. This service absolutely saved her life. Thank you!

Excellent customer service rep helped setting up the account and then communicated with the user in another state to make sure her needs and concerns are met. Alert1 provides the relief to the family of the user that she'll be well taken care of in case of an emergency. The price of this service and requirements exceed those of perhaps a bigger named (and advertised) company in the industry that locks you into an unnecessary and more expensive minimum timed service/contract for a service the user may not like and use. But that unknown isn't known until after you are a locked into a contract. Alert1 doesn't have that silly requirement and restriction that tells me Alert1 genuinely is more concerned about the user's well being than the big money company who apparently has a higher priority in making money. Thanks to Alert1 for providing excellent service and assistance to our family members who was badly in need of such care.

My father fell in the bathroom and pushed the button that he wears 24 hours. He was up at 5:30 am going to the bathroom and changing some clothing and protective wear. He fell in the bathroom. Alert1 notified me that he had called and that he was unhurt, just unable to get up. I told them to hold the call for an ambulance until I arrived, which they did. All told, Dad waited for the ambulance about 20 minutes, but when I notified Alert1 that I was there, it was only 5 minutes until they arrived. The ambulance EMTs were great and took Dad to the hospital; en route they took his blood sugar and found they were extremely low. They supplied him with some stabilizing sugar. All in all, our experience with Alert1 was far and away better than the service and compassion we received in the ER.

My 96-year-old mother has used her Alert 1 button on three different occasions. Every time, the service was prompt and help was immediately called. We are very happy with the service and I have recommended it to several friends.

Everything went great. I had blacked out after pushing the Alert1, but seemed like it was very little time before the E.M.T. got there. Thanks.

It was a comfort for all the info and taking care of contacts with emergency unit. It was a very good support to help me through the emergency. I feel better now, that when I am gone, that if my wife is able to send the alert, that she will get help.

Alert 1 has been very helpful to me in my caregiving of my mother. It has alerted me when she was having problems when I wasn't there in a timely and professional manner. I am grateful for this service because it provides me with peace of mind.

Easy installation and start up. The speaker is loud and clear and capable of hearing my mom's soft voice from a distance. They tested all the buttons. The Alert 1 response was quick and the rep was always courteous and professional. My mom actually used the service the day after we installed it. Very satisfied and I would recommend your service.

My mother has dementia and is a fall risk. We met with a geriatric nurse and she referred us to Alert1, telling us it was an alert system that really does work and is worth the money. We installed the Alert1 in my mother’s house and have used it about 10 times in the past 2 years. It is wonderful and it keeps the level of anxiety down when dealing with emergency situations. We have caregivers come to the house and they depend on the Alert1 in case my mother falls down.

Alert1 is a tremendous service. They responded immediately and waited with me until help arrived. They also called my daughter as soon as we hung up to notify her of what occurred and let her know all was OK because ER vehicles were here with me. They also told her what had happened (I had a fall and needed assistance) so she would know that everything was fine and nothing serious had happened. Thank you Alert1.

On the whole, I am very pleased with the service. From the beginning, there was no pressure (as with a competitor) and the price for what you get is great. I feel confident that my mom will be helped when I cannot be there, and I would recommend it to anyone.

I have needed the service more than once and each time has worked very well. Gives me a new feeling of security and safety as I live alone. Thank you.

My 92-year-old mom fell over in her chair, was wedged between the chair and couch, and could not get out. Alert 1 came to the rescue. Mom couldn’t reach the phone, but she was wearing her button necklace - it's just the reason we insisted on her having it. I cannot commend Alert1 enough for their prompt response and professionalism. I have peace of mind knowing someone is there for her. I cannot bear to think how long she might have been stuck there if not for Alert1.

My mother fell and broke both of her legs. My father pushed the Alert 1 button and help arrived within 2 minutes. I am so happy I purchased this product for my parents to use. I give all of us peace of mind knowing that it is right at their fingertips.

We recently purchased the service for my wife's eighty-six year old mother. Within a couple of months, we had the need for the service, and we were not disappointed in any way. The service was prompt in response. The dispatcher was helpful and professional. The dispatcher not only notified emergency personnel, but contacted the immediate family so that we were all able to respond to give our assistance. I am a retired law enforcement of twenty six years, and this program has proven itself to me as completely professional and up to the task of protecting my family.

While I was visiting family out of town, Alert1 responded promptly to my father's request to assist my mother when she was non-responsive. Alert1 contacted the local rescue squad and informed me immediately. It was a great comfort to know that help was only a push button away when I was out of town, and that Alert1 made sure that I was quickly informed!

We are extremely pleased with the Alert1 service! We first bought it for our mother for the peace of mind it would give to all of us. Then, within a month of purchase, our mother needed it at 3:00 in the morning. Alert1 did exactly as promised, and we are eternally grateful as a family. Thank you Alert1!

I was called and asked if I could go and help my mother who had fallen in the bathroom. I was very glad that my mother was wearing the Alert1 so that she could get help right away. An added bonus was that Alert1 called back to make sure that my mother had been helped. Very nice!

I had been up to my mother’s home the day she had pushed her button and needed help. I was worried when I left that day because she had not been feeling well. She insisted she was ok and that I should go on home. When I saw the number come across the caller ID from the security monitoring system that night, I imagined the worst. The operator told me exactly what had happened, that she had fallen. She said my mother said she had no injuries but she needed help getting up and the paramedics were there with her as we were speaking. She provided me with all the answers I had questions to without even having to ask. I immediately called my mother and she said she was fine and yes, the paramedics were there checking her over. She was alright. What a peace of mind to know just how well this works when things like this happen. She has had Alert 1 for a little over a year now and this was the first time she has needed it. I am so thankful for Alert 1!

I live in Arizona, and my mother, who uses the service, is in Missouri. I was so relieved that she had the service. It was prompt and the operator stayed on the line comforting my mom until help arrived. She fell a few years ago and did not have the service. Now we have Alert 1. Thank you Alert 1 for your service.

The time was 1:40AM and my phone rang with the call you never want to get. It was the Alert1 operator telling me that my mother's emergency button had been activated and that she had fallen. She had hurt her head and back and was unable to get up. The Alert1 operator had already contacted 911, so the ambulance was en route. I immediately went to my mother's, but I live 30 minutes away. Even though I was anxious about what happened, I was comforted in knowing that the ambulance would be there and helping her before I could get there. My mother will be 77 years old this year and still wants her independence. With the Alert1 system in place, she is still able to maintain that.

My mom's close friend was at her home when he had a heart attack. She pushed the button on her necklace and gave them the information. Help arrived very quickly. The service then called me on my cellphone and we arrived in just a few minutes as well. Unfortunately, they were unable to save my mom's friend. However, my mother knows she did everything possible to get help to him as soon as possible with her Alert1 system. Thank you, Alert1.

I fell in my garage. The cement came up and met me head-on. I couldn't get up as I have a bad back and weak legs. I pushed my Alert1 button and got immediate response. Within five minutes, a medical team was here and got me up and checked me out. They even carried in my groceries for me as I had just returned home from shopping. I am so thankful I have the Alert1 program and feel so much better knowing that someone is getting help for me.

I received the Alert system as gift from my children after suffering an episode of congested heart failure coupled with a stomach aneurysm. My daughter saw the commercial and polled all my kids to pitch in for a year's subscription. The peace of mind to them alone is invaluable since I live alone and emergency assistance on short notice is premium. I have had to use the system a few times since last October and feel so much secured having it. The neck pendant is with me at all times and the additional panels throughout the house provides immeasurable comfort. Being able to pay for a year's subscription in lieu of month to month and thus saving money each month is another feature my family enjoys. Response time is fast and even if I respond, once I press the button, knowing my family will also be notified is great.

My 96-year-old mother fell at around 3:20am last week. I received a call from the Alert 1 operator, as did my sister. My mother is the user and the payer on this account, but I am filling out the survey because she has no internet. The operator told me she had called the aid car and the firemen were there in the house when I arrived. Your operator did a good job and we are very happy with the service.

My mother lives 3 hours from us. With the security of Alert1, I know my mother is only a button away from help. Your call-out procedures are excellent. My mother fell and I was called, put at ease as first responders were with her and your rep was absolutely reassuring and had all the info I needed before I drove up to see my mom. Linda **, Maryann's daughter - thank you all at Alert1.

It's not just peace of mind for our mother. The one time she needed you, it was all so efficient for us too! We were all contacted in such a calm manner and everything was taken care of. We just had to show up. No cross-calling each other, no confusion. It was great.

I am the daughter, who happened to be at my parents' home when my father suddenly became ill. I was unable to get a hold of my husband and I cannot pick up my father. If it weren't for Alert1 and their speedy service, I don't know what I would have done. When things like this happen, you tend to panic so it is the easiest thing in the world to just be able to press that button and get immediate help. I am very grateful for that.

I am a caregiver and was at my lady's home the day she needed emergency service. Even though I was in the other room and could not hear my lady, she pushed her alert button which also alerted me that something was wrong. Then after I reached her in the other room, Alert 1 was able to contact emergency personnel so I could stay next to my lady instead of leaving her to get to the phone. It was comforting to my lady and a big help as the caregiver.

Service worked exactly as advertised. My mother-in-law fell in her basement and couldn't get up (she had fractured her pelvis). Within minutes, calls were placed to 4 numbers until we were reached. The operator stayed on the line with her until we arrived and then called the ambulance. I couldn't have asked for better service than that. If it hadn't been for Alert1, she would have been laying on the basement floor for hours, possibly until the next morning. Money well spent!

I purchased the system out of fear of my wife having a health emergency while I was at work and she was home alone. Fortunately, I was home when it did happen, but I couldn't leave her side to get to the phone. One push of the button on her necklace got me someone to summon help right away. That one time Alert1 came through for us when we needed it justified the investment. That's all it takes. That first time makes the money you spend worth it. One of the smartest and best investments I could have made.

My father had an arterial bleed and if it had not been for his Alert1 (which he originally said he did not need), my father would probably have bled to death. He is 90 years old and lives alone. He was able to call for help and hold his finger on the bleed area until the EMT's had gotten there but lost a lot of blood in the process. A few years later, he fell at home and called Alert1. They sent the EMT but my dad refused treatment. He just needed help up and family members did arrive. When he had a TIA attack after dismissing the EMT's, we called them back and had him transported to the hospital where it was diagnosed that he had broken his neck in the fall; two times that Alert1 helped us during times that could have taken our dad's life if he had not had immediate attention for his issues.

We were so happy to be notified when my mother fell and moderately injured herself and could not get up. We responded to the house right away and she was pretty calm, knowing that help was on the way. Had it not been for the Alert1 service, no one would have found her until the following day. Thank you.

Alert1 is great! Having the service saved my life recently. I was seriously ill but was too disoriented to realize that what was happening wasn't just a severe flu. A fall responded to by Alert1 resulted in an ambulance trip to the hospital where I got the treatment I needed.

I am the daughter of a couple who have Alert1. A short time ago, they had to use the service for an emergency. My mom was so pleased with how fast the response time was. I live in Colorado and my parents live in Michigan ... so it makes me so grateful that they have Alert1. My siblings and I would highly recommend this company!

My parents have pushed their button 5 times in the 2 years they have worn them. They are in their 80s and it would have been difficult if not impossible for them to dial 911 and stay on the phone for direction. The ambulance would have arrived, but we would not have known! Alert1 is a must-have service for them!

My mother, Loretta **, is the main caregiver of my father, Dennis. Despite all her ailments, she has been able to make sure my father is looked after. She is the one who wears the necklace and makes sure the other one is close to my father if she is away from him for even an hour. She used the service last week when my father became ill. It was nice that she didn't have to walk around with a phone and at the same time look after my father. It was nice to have someone on the line with her until help arrived.

I ordered the Alert1 system for my mother for the assurance it provides for her safety in case of an emergency. It provides an alarm system for the home. She can also take the wrist alarm with her when leaving her home. This has provided my mother and myself a great deal of comfort and I would recommend the Alert1 system for anyone with medical or safety concerns. The customer service help is friendly and professional. Thank you.

My parents have pushed their button 5 times in the 2 years they have worn them. They are in their 80's and it would have been difficult, if not impossible, for them to dial 911 and stay on the phone for direction. The ambulance would have arrived, but we would not have known! Alert1 is a must have service for them!

I recently installed Alert1 in the home of my 89 year old father. I was very impressed with the customer service I received when I ordered and subsequently installed the unit. Your personnel were efficient, friendly and especially helpful (even when we accidentally initiated a false alarm in the middle of the night). While I hope my father never has an emergency need to use it, the peace of mind I now have is comforting (I live 1,000 miles away from him). And the low cost and easy operation made this system an easy choice.

After my dad passed away, we were concerned about mom being alone in their great big home. Mom has a hearing loss and some medical issues. After researching all of the different companies, we chose to contact Alert1. From start to finish, the transaction was easy and totally seamless. Everybody who spoke to us or emailed or contacted us in some way was polite, professional, considerate and patient. The set-up of the equipment was easy and mom even understands how to use all of the features! She is 87 years old and mom and dad were married almost 66 years so this is truly a new lifestyle for her. The confidence having her Alert1 equipment guarding her is worth every penny we spent. The monitoring fee is reasonable and a great value considering all that is included. I really like that we had options as far as the payment plans. We chose to pay for a complete year which has given me great peace of mind. I would recommend this company to anybody and am more than totally satisfied with this experience.

My dad had just gotten out of hospital, he was still very weak. I had just left to head for home after being there for 16 hours to help him. I knew I should have put him in bed. "No," he said, "I am okay to walk to bed." Well, of course he fell, he didn't want to call me back. He knew I was tired. He had them just call the ambulance to help him get up and get to bed. Thank God he didn't get hurt but Alert 1 helped him not lay there till next morning when I got back. Thank you, Alert 1, you are a blessing.

I recently took a fall and waited hours for someone to help. I fractured my hip. Upon returning home from my hospital stay, I purchased the Alert1 system. It is comforting to know there is a friendly voice available at the push of a button when I need help. Alert1 has allowed me to continue to live independently. The optional Lock Box and Medication dispenser are an added benefit. It has given me a sense of well-being that I feared was lost forever. Thank you, Alert1.

My daughter researched medical alert systems for me and highly recommended Alert1. I couldn't be happier. It was extremely easy to install, easy to use and even the most economical. The support staff has always been friendly and patient. My daughter lives 2,500 miles away and not able to be here quickly in case of a medical emergency, but now we are both reassured that assistance is just a push of a button away. Thank you for providing us both peace of mind that will allow me to continue to live independently.

My 80+ year old parents are enjoying relatively good health and live by themselves in a retirement condo. My mother began to worry if they shouldn't be in a nursing home due to the fact that if she or my dad fell, there was little chance of either being able to help the other. She thought that if they had a "life alert" system, they could remain outside the nursing home for a few more years. I found Alert1 and called. The customer service there impressed me with their "no pressure" approach and the thorough review of the needs of my parents. I ordered and had it shipped to my parents' home. It took longer to move furniture to access the wall outlet and phone jack than to install. Once connected, the test was completed and both parents were very pleased with the courtesy of the on-call personnel. They couldn't be happier and Alert1 provides an assurance for my parents that they will be able to take care of themselves longer.

I ordered the Alert1 for my 91-year old mother who lives in a different state than I do for safety reasons. In the midst of it being shipped, she had a heart attack and went into the hospital. Also at that time, we had just experienced superstorm Sandy here in the northeast. The initial package was not received after two weeks after the order. I spoke with customer service and they immediately sent out another with confirmation signature of delivery. It was received very quickly. Then, about a week later, the first package also appeared. Customer service extended our date of initial service since we did not receive the initial package. They sent the second one very quickly and sent us a return postage label to send back the original package that most likely was misplaced in the mail due to the storm. I am very happy with how we were treated with respect, and how the whole ordeal was handled. I am very satisfied with the service so far, and am very grateful this will be in place when she returns home next week from the rehab facility.

We ordered the Alert1 for my mom who just moved out of our house and into her own apartment a couple months ago. We were very worried about her falling and not being able to get help. Alert1 was recommended to us by the rehab facility she was at before she moved in with us over a 1 1/2 year ago. I'm so glad I kept the flyer they gave us. One night, right after my mom moved into her apartment, she fell and spent the rest of the night getting up off the floor. We thought her cell phone would be enough to call for help, but it was out of reach. It tore me up to think she was stuck on the floor without help half the night. So, I found the flyer and made the call to Alert1. It arrived very quickly to her front door, and customer service has been so helpful with getting the system set up, which was very simple to do, and answering all my questions. Now my mom and all of us have the peace of mind knowing that a call for help is always within reach, which she wears around her neck. I highly recommend Alert 1.

I purchased the Alert1 in July for my mother who lives alone. She had fallen down in the past and it took awhile before anyone could get to her. With the Alert1, we both feel more secure with her being alone in the house. A month after receiving her Alert1, she walked in on a burglar who pushed her down, but she was able to push the Alert1 button and get help. Alert1 stayed on the line until police and paramedics arrived. I would recommend buying Alert1.

Greater peace of mind - This system really works. My father accidentally hit his button and left the home. The emergency personnel responded and then I was called. Thankfully, emergency services were not needed. Alert1 called me immediately after they dispatched the EMS. Thank you for being so efficient but sorry/happy that EMS had to come out.

I was looking for an alert system for my husband when I'm out of the house and Alert1 seemed to be the best that would fit our needs. It was easy to set up over the phone and I paid for the whole year to get the discount. I received the equipment very quickly and the set up was easy. When I tested it out the first time, the person was very helpful and let my husband go to the farthest part of the house and test how loud he had to talk in order to be heard (he has a very soft voice). So, I feel very secure with Alert1 in our home.

I purchased an Alert One emergency alert for my mother, Lois **. I was very pleased with both the system and the service. I had to return the medicine dispenser as she found it difficult to fill and operate, and a refund was made with no questions asked. I would definitely recommend this company.

I was impressed with the customer service I received prior to and after the purchase of Alert 1. The representatives were helpful and knowledgeable about the product and the service performed. My only suggestion for improvement is to include a mobile device for use when my mother is out shopping or just away from her home. Otherwise, the service meets our needs. Thank you.

Six weeks ago, my 84-year-old mother who lives alone fell. We didn't have a system at that time and were fortunate that she and I were talking on the phone when she fell. It was a Saturday and I live a few houses away. So I knew what had happened and was able to respond quickly. While my mother was in the hospital and an in-patient physical rehabilitation facility, I happened to visit with an older friend who has fell quite a few times this year. She uses and recommended Alert1 because she feels safe with this system. She can get help if needed and it allows her and her husband to keep their individual independence with activities outside of the home.

Fortunately my mom, Florence **, has not needed assistance, but when she pushed the button accidentally a couple of weeks ago, the response was prompt and the ambulance was at her house immediately - my brother and I both received phone calls from the center notifying us at the paramedics were en route to my mom's house. I'm her daughter, Carol **, and when I'm at her house every month, I always test the pendant and the response is within a minute from the assistance center.

Alert1 was incredibly easy to subscribe to and the setup of the equipment was a breeze. Alert1 pre-configured the base station so that all we had to do was follow the simple instructions, then place a test call. The operator who answered knew where the call was coming from, verified account info and thanked us for our business. What a concept.

I am a new Alert1 user. I found my sign up very easy and the equipment arrived in a timely manner. I installed it easily and the testing process was very easy. Each person I spoke with was courteous and helpful during the ordering and testing process. I am pleased that there is no contract, the price is right, and the equipment includes features for two.

Although we decided to change to a different company within the 30-day grace period, it is not due to any personnel issues or equipment failure. We simply found a company offering nationwide coverage for a reasonable price. The staff on the original order was courteous, although a little distracted. The equipment arrived quickly and was easy to install, and the customer service department was outstanding in the efficient way the emergency information was gathered. Even upon cancelling the service, the personnel on the phone was pleasant and understanding. I would recommend your company to anyone not able to travel or leave home.

I love the convenience of the Alert1 system. It was easy to set up and test. They were very prompt when testing the unit. I hope I never have to use it but I am glad it is here if I need it. I love the key holder for my door. It is so convenient.

When looking to provide myself with peace of mind over a loved one's independence, Alert1 was one of several services that I looked at. Hands down, after talking with the service representative at Alert1, my mind was at ease and my decision was made. When we installed the service, it exceeded my expectations with the voice quality and the sensitivity of the microphone. Not only does it provide me with the peace of mind that I want for my loved ones, it provides my loved one the security to be independent. Thank you, Alert1. You are truly in a class of your own.

I'm 82 years young and was hesitant about getting Alert1 hook up, but everything was very easy. Instructions were easy to follow and everything needed to get this set up was all included. I don't know now why I waited so long to get this item. My spouse now feels a little bit more secured.

I use your service for my independent (translated stubborn) 90-year old father. He feels much more secure knowing he has the emergency button, which he religiously wears on his wrist. I feel relief! We have tested it several times, and although he is severely hard of hearing, he still can hear your operators through the speaker. I do not have experience with any of your competitors, but Alert1 comes very highly recommended, and we are pleased with the service. Thank you.

I have fallen in the past so I decided to give this Alert1 system a try. I am very happy with the device and with the quick response team that contacts you if you need help. I have a renewed sense of security now, knowing someone is able to help me should I fall again.

This service has been wonderful to have for the peace of mind and "coverage" it gives. My family and I got this service for our mother to be with her for times when we can't. Although she hasn't needed it in an emergency, she has accidentally activated it. The operators have assured her that it was okay, and that it happens with most customers. They also use this opportunity to test and review the operation of the system with her, instilling a sense of confidence and alleviating anxiety that she may be charged for a false alarm. My family and I are grateful for this relatively inexpensive service. Two thumbs up and I would recommend.

I ordered the Alert1 system online and was surprised at how easy it was. The system arrived at my house in three business days. Several days earlier, my 89-year old mother had fallen and laid on the floor for 12 hours. We needed an alert system to contact a neighbor that could have helped her in minutes.

I purchased this service (Alert1) about a month or so ago for my 90 year old mother who lives in Birmingham, AL. Thankfully, she has not had to use it in an emergency situation yet. However, it has been tested several times. The response time and the reception are excellent and the service representatives are both knowledgeable and attentive. Thanks so much for giving me and my family peace of mind. I will definitely recommend.

Just recently, I received and installed Alert 1. It was a very simple process and so far, I have not had to use it in a real emergency but when testing the system, I have always received a prompt response. I recently had a stroke and am home alone during the day. My wife said this is for her peace of mind as much as my protection. It gives both of us the assurance that help will be available if needed.

I bought and set up an Alert1 system for mom at her remote home. This needed to be simple to install, simple to understand, and simple to operate. All was set up and running in 10 minutes and in 10 minutes more, mom was completely comfortable with her wristband, how to operate the alert system and how to talk with the very helpful Alert1 staff over the intercom. We had another company's system and this is much, much easier. Mom is more secure living alone and we are more secure knowing she's not alone!

Hi, my name is Debbie. I am writing not only for my mother Mildred ** but for me as well. I am the one who ordered the Alert1 system for my mother and she is quite pleased with everything so far. I ordered and had the nicest gentleman help with the order. He was very professional, friendly and offered so many answers to my questions. So far, we are so pleased with everything and would recommend this to anyone who needs assistance. I am very grateful that we have Alert1 and it was also great that we got a very good price for the year. Thank you for your service.

My name is Rhonda ** and I purchased the Alert1 system for my mom, Irene **. My Mom is 84 years old and lives alone, a very independent lady. Back in October, she had trouble breathing and hit the call button. By the time my husband and I got there, the ambulance was transporting her to the hospital. This is the second time my mom has had severe respiratory trouble. We almost lost her the first time back in July. I have no doubt that if it wasn't for the Alert1’s intervention in calling the ambulance, she would not be with us today.

After many phone calls to find the right system for mother, we decided upon Alert1. We were pleased with their customer service, their program, their pricing, and their redundancy centers. What put us over the top was that all their responders would be native English speaking; other companies did not make that promise - although they do have other languages they can provide as well. The system was easier than easy to install and the test went smoothly, letting us know we were in contact and had the peace of mind we were after. Thanks Alert1!

I had Alert1 in the past when my mother wanted to stay in her home, without having someone come into her home. It was important for my mom at that time, to keep her independence as long as she could. Alert1 allowed that to happen for a few years until we had to place her in an Assisted Living Facility. When my friend was diagnosed with terminal cancer, I again reached out to Alert1 for peace of mind. Unfortunately, I had to send it back in the first 30 days, due to my friend’s inability to be left alone soon after her diagnoses. I work at the University of Michigan Hospital in Ann Arbor. I work with seniors. I always recommend Alert1 to my patients and their families. They are an understanding and extremely helpful company. The monthly fee is reasonable and it’s easy for seniors to be able to afford having one in their home. When my mom had her Alert1 in her home, my siblings and I could rest easy at night, knowing she was protected if something happened. I will always stand behind Alert1. It's rated # 1, and that’s important when your loved one’s life is in Alert1’s hands.

My Altert1 device is the best gift I had ever received. Being less mobile than I used to be, I am able to live alone only because of security Alter1 gives me and my family. I have accidentally triggered the help button and the reps are very courteous and genuinely care about their clients. I could not imagine life without it.

I am 100% happy with choosing Alert1 for my parents’ needs. The customer service department, when setting up our account, was wonderful, answered all of my many, many questions, and even explained in detail how to set up the units in their house. The automatic payment set up was just an added bonus, and to know that my parents have the extra security of Alert1 being there if needed is the best thing in the world! Thank you Alert1!

Alert 1 is consumer-friendly. The website has accurate information and their customer service is great. The equipment was shipped quickly and was easy to install. You can hear the service from anywhere in the house. The only downside is that my mom doesn't hear well and so she cannot hear the service if she is in another room. The good news is that the service will contact family or Emergency Medical Services in the event they don't get a response from her. So either way, my mom is covered.

After many years of gentle persuasion, I finally convinced my mother to order an emergency pendant from Alert 1. The ordering experience was painless, and the device was less expensive than some of the others we considered. The Alert 1 representative was very helpful in explaining the different plans. I ordered my mom’s pendant on a Tuesday and it arrived two days later. We immediately installed the device. It was easy to set up, and Alert 1 was available by phone to answer our questions and to help us set up the device. They also went through a testing procedure with us to be sure it was working properly.

I looked at several websites having similar services and chose Alert1 because of the flexible subscription plans. I called them to get more information and the Customer Service representative was so helpful! He answered all of my questions and made recommendations that helped me decide which plan would fit my parents’ situation. The equipment was easy to install and test to make sure it was working properly. With Alert1 services, our family feels more confident that our parents will get immediate help in emergencies.

Alert1 is a good medical alert system. Fortunately, I have not yet had to actually use it but did accidentally bump the button and set off the system and the staff that attends to you when you do activate the system is very helpful, understanding and kind. The system is easy to hookup and easy to work.

My mother recently had to press her Alert1 button due to chest and abdominal pain. Alert1 notified me at work that the ambulance was on its way to her home. This process allowed me to proceed to the hospital and be right there for my mom when she needed me most. What a comfort a service like this was to our family during this emergency. Thank you, Alert1.

My mom pressed her Alert1 wrist panic button when she was dizzy and had trouble breathing. Alert1 immediately picked up and summoned the ambulance to take her to the hospital. Luckily, she checked out fine but it was very comforting to know that the Alert1 system worked as advertised! Thank you, Alert1!

Alert1 helps in super storm Sandy - Hurricane Sandy created hardships of varying degree for those of us on the East Coast. As all know, these varied from minor to the truly catastrophic. We had just lost our electric plunging the house into darkness as my wife's mother was exiting the bathroom. She quickly became disoriented causing her to fall back into the bathroom. She pulled herself to the edge of her bed and activated her help button. In less than 5 minutes, we were notified and were there to help her with both her physical and emotional distress. The system worked perfectly. Thank you, Alert1.

My dad fell but forgot to push the button. I called a neighbor who went to check on him. As the neighbor helped him, they accidentally pushed the button at 5:12pm. I was notified by Alert1 at 5:17pm. I thought that was very good. We are very pleased thus far with our service.

I'm very happy with your service and response to the family. There is a question as to whether you were on intercom or not; however, you did dispatch ambulance right away (which was very much appreciated). I am the payee in Oak Island, NC and my mother (who was in Calhoun, GA) is the one that uses the monitor. Thanks again for everything.

My blessed elderly friend and I are so thankful for the Alert1 service. She had fallen, lives alone, and could not get up to call for assistance. Thankfully, there were no broken bones or serious injury. Thank you each and everyone for providing this life saving service for our loved ones. We also both give thanks to our God for everyone at Alert1. Your dedication to assisting and possibly saving lives is vital to the health and well-being of our beloved family and friends. There is nothing more important on this earth than our loved ones and with your help, we will remain together for years to come. God bless everyone at Alert1.

My mom slipped out of bed and struggled for a time before finally pushing her Alert1 button. If she did not have the button, she would have been on the floor all day from morning until my siblings or I came after work to check on her. Fortunately, she was not injured but needed assistance getting up. My sister and the emergency crew arrived at the same time. The crew got her up off the floor and checked her out before leaving. We are happy about our decision to get Alert1 for my mom.

I signed up for Alert1's product for my mother who recently had several falls. The yearly plan seemed more economical so that's what I selected. I started the plan in April and my mother passed away, unexpectedly in July. I was told that I had missed my three months' trial where I could cancel and that I would not be reimbursed at all, not even a prorated amount. Why is it that Alert1 thinks it's okay to add salt to a wound by telling you that regardless that you can use it for your deceased relative anymore, you must still pay. If I cancel my car insurance, my registration, etc., early I am refunded a prorated rate so why do they think it's okay to not return a prorated amount to a client. This company does not care about their clients because if they did, they would not hold anyone hostage to a ridiculous policy. This is absolutely disgusting!

I got a medical Alert1 for my 81-year old mother. She had to use it and I was so happy she was able to save her life with a push of a button. She had a mild heart attack and medical alert saved her life. I would recommend this product for every elderly person who lives alone. Thank you for your service.

On Oct 2, 2012 I wrote a very unhappy review about Alert 1, at the time I was very unhappy with the company and felt that we had been misled and treated unfair. In June of this year my mother-in-law purchased Alert 1 and 30 days to the date she was killed in a car accident when an ambulance hit her. I felt that Alert 1 should have refunded her (us) money since she had paid for the year. Due to their cancellation policy, whomever I talked to say that they could not do that. I was very upset and again felt that was wrong.

Alert1 has been a staple in our house now for several years since my mother came to live with us. We are in and out of the house quite often during the day and we never have to worry that she's being cared for. In fact, the service is so efficient that we had a surprise visit in the middle of the night, when our cat stepped on the call button and the police wouldn't leave until my mother came to the door so that they knew she was well. We'll laugh about that for a long time!

Our experience with Alert1 has been similar to the other positive reviews here. Two years ago, on the advice of her doctor, we decided to look into an emergency alert system for my elderly mom. After some research, Alert1 sounded the best so we went with them and just want to report that it was the right decision. From the start, Alert1 was easy to work with. The equipment came immediately, instructions were clear and the set-up pretty straightforward. On those occasions when we'd speak with Alert1 employees, they were all friendly, helpful and professional. We weren't good about testing the system regularly but they would call with gentle reminders.

I was very impressed with the timely manner of the alert system contacting me regarding my dad pushing his button for help. It was 1:30 in the morning and the system told me that they could not get a response from him and would be sending an ambulance in the next five minutes. Luckily, he had pushed it on accident and nothing was wrong. But it was good to know that the system works so quickly.

Weight has been lifted off my shoulders! My 84-year-old grandmother has fallen down twice and had to wait for someone to find her. The Alert1 system is simple to use even for someone who was born before most technology! Well worth every penny to know she will get help if needed. I would recommend this system to anyone!

Even though my mom has as yet needed help from a fall or any other problem, it's nice to know that she has you there by her side. She has accidentally hit the button and within seconds there comes this voice out of the box asking if she is okay. It's a real relief knowing that if she really needs you, you are there.

I am very satisfied with Alert 1. Being almost 91 years old and living alone, it is nice to know there is help at the push of a button. I also like that they alert me once a month if I forget to check in to make sure all is okay. Your employers are very courteous and pleasant. Thank you.

We have been using Alert1 for my 95-year-old father who is residing at home with the help of caregivers and Alert1. The system has worked very well for him and his family who are not always available during the day. The responders have been very competent and cordial whenever we call to ask a question or change phone numbers. In addition, when the alarm has sounded, the staff calls the home within 30 seconds. This has been wonderful. Thank you, Alert1, for being part of my father's care team.

My wife and I have been customers for the past year and take great comfort in having your monitoring system. I work full time and my wife, who has a disability and experiences vertigo, is home alone in an 1800 sq. ft. home. Before leaving for work, I always check to see that she is wearing the signalling device around her neck. We take great comfort in this protection and your swift response when we test the signal monthly from various locations in the house. We are so satisfied. I keep your brochures on my work desk for visitors.

I ordered this for my mother who is elderly. She occasionally presses the button by accident. The operators are prompt in responding when the button is pushed and they are very courteous. They don't make her feel guilty about accidentally pressing the button. My mother trusts them to be there when she needs them.