Alert1 Reviews

I have nothing but good to say about the service, it has been a great comfort to me knowing my dad has you there to get help for him.

Hi, I would like to know why you call everyone on my call list especially when you get an answer from the 2nd person on my list and they have already told you they are available to go see if I am OK? I have mention from the very beginning how sensitive the necklace was as it went off many times that I never touch it. Putting that aside you all do a wonderful job and I have never had any problems with anyone. You all do a Great Job. Thank you for any help you can give me on this matter.

Thank you, Jennifer, at Alert1 for your responsiveness and willingness to address the issue. We're satisfied with the resolution.

This issue has been resolved. I just wish that they put forth the same effort to resolved it when I reached out to them several times prior to posting the initial review.

Thank You! I'm sorry the system didn't work for her.

As a technical professional I was skeptical of the "fall" protection feature advertised but having used a similar alert system for last 8 years for my parents we felt it was time to move up to this device with "fall protection". In the first month of service we experienced 6 "false" alarms and learned it is not recommended to be worn to bed (elderly folks do get up at night to use the bathroom and subject to trip and fall) or in the shower. We also witnessed a "fall" that did NOT trigger the system(?). Opting to go back to the simpler push button call system we found that service could be terminated at any time as advertised but WITHOUT refund for service not used. Bye bye Alert1.

I've been very satisfied with your response, even when I hit the button by accident! When it was 'for real' the response was quick and the EMT's were here in minutes. Thanks.

I ordered the unit with the wrist device on 3/3/15. It was delivered on time. When we set it up, the base unit tested fine. When we went to test the wrist device, we could not get it to activate. I was referred to technical support and was connected with a person who did not want to stay on the line to help correct my wrist device problem. At one point I was told they could not remain on the line but another minute or two - that I would have to call back. This was Strike 1. I had to be very direct in order to get it across to the technician that their device had a problem. It was determined that they shipped the wrist device with a defective battery. This was Strike 2. This meant my Dad would continue to not have medical alert access for at least one more day.

We have had this service for nearly 2 years and simply would not be without it! Fantastic and compassionate folks - unfortunately mom has had to use it more than we would like, but it truly is a lifesaver!

My mother has the alert button. She had fallen but was ok, but could not get up on her own. Alert1 notified me so that I could get her the help she needed... Well Done!

My father is in our home under our care, the Alert 1 is great and your callers are always professional. Thank you for your patience since he tends to accidentally push the button way too often.

I contacted Alert one and chose option to cancel services; I was kept on hold for an extended time; listening to muzak; I was connected to **; I explained that I was calling for my aunt who is 90+ & wanted to cancel her account / services. They wanted to speak with her, I told them she is hard of hearing, in long term facility thus not able to communicate via phone; however if they wanted to send a person to chat with her she would gladly speak to them & confirm the desire to cancel the account. They asked if I had durable Power of Attorney, I acknowledged that I did.

Refund was given in full.

I am writing to complain about Alert One's unwillingness to refund $157.85 that was charged to my credit card account on February 13, 2015 - 1 DAY AFTER MY FATHER DIED. I purchased their monitoring services and rented their equipment for my father. He was diagnosed with a rare malignant form of bone cancer in October 2014. At that time he was living alone in another state. I felt that this company could provide a needed service to help keep him safe. I could have chosen another company but I didn't. When I initially spoke to the sales person, I asked for the 3-month subscription option. I was NOT told that this would be renewed automatically. I told them that I would have to call them to renew or cancel. The initial 3-month period was from November 13, 2014 and would expire February 13, 2015. I expected to either cancel by that time or renew, if we needed to.

** pressed her Alert 1 button, and 911 was dispatched. I was called after they determined that 911 needed to be dispatched and also called after 911 arrived and accessed her. I very much appreciated the call back to let me know what they decided to do.

We ordered Alert One with fall detection for my mother at her home. Tested the unit on Saturday with the operations center. On Monday night at 9pm my 94 year old mother fell in her home. Not only was the fall detection not triggered, but when she pushed the button on her fall sensor pendant, it did not trigger a call to the operations center. She saw the red light on the pendant, so she is sure she did it correctly. She never got a call on her base unit, nor a call on her landline, and EMS or anyone else was called.

**'s experience worked out just fine. Her senior apartment on call person was alerted & responded immediately to help ** to get up, then bandaged her wound. We were also alerted right away & were able to get there soon after. Thanks!

We have not been able to get through for four days! This is tech support and customer service! Extremely long wait times and messages that say "call back later!" Device will not charge properly. My mother fell during the time device was broken and could not get through to anyone. Extremely displeased at this moment. Horrible service.

My Dad suffered a severe stroke after an evening of celebrating my parents 59th wedding anniversary. We had all been at their home enjoying the evening not knowing what was to come in a few hours. My Mom pushed her button and the rescue was dispatched to their home in a matter of minutes. This quick response saved my Dad's life and allowed for him to get to the hospital quickly and receive the surgery for a clot removal very fast. Thankful he is currently in Acute hospital rehab and doing very well. Thank you!!! He is 82 years old but still has a lot of living to do and a family who loves him very much.

My husband who relies on a walker was confused about 1:30 am one night and fell. Not having the strength to get himself up nor was I able to help him so I pushed the button which was answered and after asking if he had been hurt said help was on the way. A short time later help arrived. The EMS workers picked him up and put him back in bed. Thank you!! for your quick response.

My Mom suffers from bouts of congestive heart failure. I have to say that your service is wonderful. Even though I live only 15 minutes away, she is already receiving the care she needs within five minutes. By the time I get to the hospital, she is already there. I am very pleased with Alert1. It gives me and Mom peace of mind that help is on the way.

Just spoke to an Alert1 Medical Alert Systems customer service agent regarding $300 in charges for unused services as the result of poor communication in April 2014. Last April (after two recent devastating family emergencies) I called to pay my grandmother's bill AND I explained that I wanted to cancel the service because my grandmother was moving in with me. At that time I was told that I could place the service on hold until we knew the details of our new living situation. My grandmother had a similar conversation with another customer service agent when she tried to cancel. Both of us were unaware that we were going to start being billed/charged again, especially without any notice from this company. The customer service agent I spoke with today was very patient, but I was told that company policy would not allow a refund of these charges.

Thank you so much for being there for my mother. She fell and broke her wrist. Couldn't get up. You got the paramedics here very quickly and they got her to the hospital. It all made me very glad we had gotten her your alert system. Thank you again.

I researched medical alert companies and I chose Alert1 mobile. I talked all my brothers and sisters into Alert1. We almost ordered a whole year of service, but my sister said we should only get three months worth in case my parents didn't like it. Well we gave my mom the Mobile Alert and showed her how to use it. She lost the unit the next day. She can't remember what she did with it. Not only could Alert1 not locate the unit using the GPS system, we were charged $400 for the lost alert.

I ordered this for my mother, after being prematurely discharged from rehab, so not really prepared, since I live in Maine and my mom is in Connecticut, I can rest easier knowing that she can have help if needed, and if she is short of breath, doesn't need to be able to speak to have help come.

Although I couldn't get to the Alert 1 box, I called to them to call my daughter and they did.

My mother needed police and y'all sent police and medical very promptly. Right after y'all called me to inform me. Thanks for such fast response time.

I fell getting into bed late at night and couldn't get up. Alert1 called my daughter. Without Alert1 I would have been on the floor until morning.

Alert1 will gladly take your quarterly payment. Problems arise when you try to cancel the service. My family has called three times, the customer service reps are argumentative, sent power of attorney paperwork, and they are still CHARGING my credit card. WORST CUSTOMER SERVICE EVER!

My mother used the button for the first time. I had a call here at home, then my sister got her call. After we were with my mom for 15 minutes, I had a call back from the system. I cannot tell you how great we think your service is.

The operator who answered the alarm was very helpful and dispatched help through the audit Aurora fire department right away.

** is my father. Every time we have had to use the alert, we received excellent and expeditious service and response. Most of the times, I'm on the phone with my daughter, who is always there. We are very pleased with your services.

When Mom fell in the middle of the night, she was able to tell you she had fallen. EMS was called and was given the lock box combination for the key to the front door. Unfortunately it took 4 calls to get one of us to answer. Thank you for being persistent! I was able to arrive just after EMS got in.

My Mother was 77 years old. She woke up that morning and called out to my father that she thought she was having a stroke. My father reached over and pressed her Alert1 button. Thanks to your professional team, my father didn't have to go through this terrifying ordeal alone. Your team instantly responded to him, called the paramedics, then contacted both my brother and I immediately. My brother was able to get there before the ambulance. I can never thank you and your team enough for being there for my family when they needed someone the most. That someone was there and in complete control took that responsibility and worry off of my father who was able to focus on his wife of 58 years. Thank you will never be enough for the professionalism the Alert1 operated did for us that morning.

While this product works well, it is nothing but trouble to return after my father passed away. They want it in its original package. Dad didn't save it. We have to pay for the postage even though he prepaid for the full year up front and there was 6 months left on the billing cycle. Everything must be in perfect condition. Lesson learned here is to read this part of a company's policy before using their service. I think a good policy would be sending a return box to the family for the return. That would be "customer service."

Fortunately, our mother is on the mend. We were very impressed by the speed with which we were notified of her health emergency. Thank you!

This is a great service. My mom falls and they respond right away, friendly and respectfully. I am so glad that I got this service for her.

Alert1 did Perfect job of contacting everyone concerning my mom needing help.

Alert1 called us as soon as mother had notified them. They responded quickly to her fall. She was OK and EMS and her apartment security were able to get her up and moving again. Her ability to use her Alert1 button has given us a lot of peace of mind. Thanks Alert1. You also left us a message at home telling us that she was OK.

Hello, my mother-in-law is Linnette ** . She is 88 years old and still lives alone. She experienced dizziness and weakness so she pushed the button and called for help. The EMTs arrived and transported her to the ER. She is now temporarily with us and is doing better. Thank you.

Alert 1 contacted me. Refunded unused money. All is well again.

I purchased this alarm for my aunt Flosie ** a couple of years ago. Yesterday 2/8/15 was the first time she had to use it as she passed out and was down and unable to get up. She pressed the button and received immediate help. Asked for Alert1 to call her daughter first. Her daughter was called, then I was called. Not only did they call and talk to both of us, they actually called her daughter again on her cell phone to make sure she was on her way, then again as she was arriving at the hospital. I was first called on my home phone and a message was left - immediately I was called on my cell phone to be advised of what was happening. Even though this was on a Sunday a message was also left on my office phone. I could not say enough of how extremely happy I am with the service and the care you provide. We all feel very secure knowing that the service you provide is A1. Thank you so much!

I received a call that my mom had pressed the button since she fell in the shower. I feel service was fast and efficient. Ems was dispatched and had arrived well before I did. We were pleased with the service that was provided.

I searched around to find a service for my grandma that didn't require the equipment returned and the sales rep told me this package did not need to be returned. The rep stated I could "toss it, take it to Goodwill but they only use new equipment for the safeness of their customers" and that it had no length of terms. I was very impressed by this and took my time to be very clear about this and she reassured me time and time that it was not needed to return the equipment to cancel. When I called to cancel the new rep Dale informed me that I need to return the equipment or be charged $350+ and can't cancel the account till they have the equipment. He passed my info to his manager who called the next day ** and she just passed it off as my mistake and that it's going to be non refundable.

My 93 year old Mother used the motion sensor and had at least 4 false alarms including one where the fire department showed up without a call. She was afraid to wear it. I sent that unit back for the push button unit and was promised a refund for the price difference. However when I called to ask when I was going to get it I was told because it was after the 30 day trial period, there would be no refund even though I viewed their unit as poorly designed. If I did this again I would sign up for a shorter period so I would have less to lose if I cancelled. I will not renew with this company.

My husband would be worse off without the alert 1. It is faster than running to a phone to dial 911. When I am not nearby he can press the button. His wrist band is worn out. Do you provide them?

My wife had a medical emergency and pushed her Alert 1 button. Almost instantly a representative came on the monitor and asked if assistance was needed. My wife answered yes and the representative called an ambulance and it arrived within 10 minutes to transport my wife to the local hospital ER. Alert 1 did an outstanding job......... again!

I love the security of Alert1, but in the last year I have had about 8 false alarms, the last one during the recent blizzard of Jan. 26th when the police and FD came to my house while I was outside using my snowblower. This really bothers me and some change must be done to correct this problem. The button on my wrist must be made better so it doesn't just pop off for no reason. Hope they can correct this problem soon.

The service provided by Alert1 Services was great. My wife had driven her power chair down 7 steps. I thought she had killed herself, but to my surprise no injuries. She was taken to the Hospital and checked out. But getting back to when she went down the steps, I tried to call 911 but had trouble trying to call, so that's when I thought of the Emergency Alert, pressed the button and Alert1 Services answered right away, so I was very pleased with their services. Thank You. - Mr. James **.

I fell on the kitchen floor. Can't get up without help. Firemen came and got me up. Very nice and courteous. And the fact that they can get into my house with breaking a window or something, is a real plus.

The member's name is Martha **, I am her daughter Alice and am the contact person listed with you. I got home from work to find my mom in very bad shape, bedridden all day from a total lack of strength, a neighbor had checked on her but had downplayed the situation to some extent. The one time mom tried to get up she fell, thankfully the neighbor happened to check again and found her, unhurt but unable to get up. Mom won't wear her call button due to fear of embarrassment over an ambulance drawing attention (any ideas on that one?). Once mom finally agreed to go to the hospital I used your system to get transport. The person on your end was polite, efficient and within a few moments assured me that help was on the way.

On Wednesday 1/21/15, my mother had an emergency and Alert 1 customer representative called me to alert me that my mother needed my assistance. After I arrived at my mother's home Alert 1 called my mother's home to see if I had arrived and also had called everyone on the call list. This service has been excellent for my mother and we have had it for going on three years.

Everything went well as it was supposed to have. Thanks!

Had the service for over one year for my 98-year-old aunt. She fell and broke her hip and required full time care outside of her home (this was explained to Alert1). Called Alert1 to cancel the service. Was told we had to return equipment before service could be cancelled (was not told this when signed up for the service, was told could cancel at any time). I returned the equipment and then called Alert1 to request a refund for the remaining months (equipment returned during 1st month of 3-month billing cycle) of service we were not going to use. The rep said no refunds for remaining unused months of service. I explained that I was never told this during sign up or provided any information to support this policy. They are friendly when you are paying them, but as soon as you cancel service they are as vicious as the cable companies. They refused to give a refund.

Mom fell... and, as the commercials say, "couldn't get up." Thankfully, she had Alert 1 and used it! EMTs were at her home in minutes (truly, minutes) to attend to her care. The Alert 1 system works; it really works! Highly recommended for anyone who lives alone, regardless of his or her age.

THANK YOU!!! Ever since I purchased your system, it has saved my wife from severe injuries, and possibly death several times. My wife said she didn't need it "before" I purchased it. NOW she is so thankful I got your system for her. It shows how much I love her and need her. It shows I really do care about her. It is truly the best gift I have ever got for the one I care so much about. I sincerely and truly would HIGHLY recommend everyone should get one for their loved ones, before an accident happens and it is too late. Yes, PLEASE use this message on your commercials on tv. Everyone should be aware of your system and purchase one. The best money ever spent.

Generally the service was excellent. The response to alert alarm was a little slower than hoped for. The 911 response was within a reasonable time. My wife was able to communicate very well with the operator even though she had fallen in the bathroom.

I fell and could not get up. Your employee got me help quickly and efficiently.

In response to my original complaint, the home office contacted me immediately to resolve my issue. They offered to refund the auto renewal payment. I am very pleased with this resolution. I would have been more pleased if this kind of customer service had been provided at the local office level and not simply in response to my review. Regardless, in the end, the company did the right thing! Thank you Alert 1.

My husband had a reaction to a new medicine. He was unable to sit or stand up. We were located in a room where there was no telephone and too far from the front door to have the door open for the firemen. We were so happy that we had our pendants on and could summon your assistance. We were also grateful we had the lock box so our responders could easily access our home.

My mother, Vernice **, let her blood sugar drop and became confused about what was happening around her. Thankfully she pushed her Alert1 button and the police were summoned. (At the time she thought someone had broken into her house.) After notifying the 1st person on the call list, I was notified and also received a follow-up call later to inform me of what had been done. It was very reassuring to know the process worked as planned.

Our mom has dementia and gets easily confused. The one thing that she remembers, though, is that she can push her button and get help. When she couldn't get out of bed, the operator sent help and also called us so that we could go in to be with her. Thankfully, she was unhurt, but we have peace of mind knowing that she has a helper near.

Do not buy any products from this company. The bracelets don't work! This company has so many problems that there aren't enough characters available in this post to list them all. If you want piece of mind do not buy anything from this company!

I had the flu and developed fever and shortness of breath. Real sick feelings. Your company called paramedics immediately and they arrived within a few minutes. I was very pleased with the quick response. Thank you!

The gentlemen who answered my call, was ever so nice. He made the 911 call and stayed with me until the ambulance arrived. His calls to my daughter and to a friend were professional, thorough and accurate and didn't cause them too much of an alarm. We were all very impressed.

My Dad had been experiencing shortness of breath when walking short distances along with dizziness. When I took him home just the short distance from the car to his apartment he experienced this. Taking his blood pressure it was 178/76. Pressed the button and asked for EMS. His pulse rate was in the 30's!! Your personnel on the monitor was very polite, helpful and everyone on the list received a phone call. (I do need to update my cell number). My father was admitted to the hospital and a pacemaker was implanted. He is now home and "feeling great." He did not realized how badly he was feeling until he was 'better.' So glad we have you and the quick response time you provided. With his pulse rate in the hospital of 28, this being told to us the lowest they have had, who knows what would have happen, and I fear the worst. Thank you so much for your services.

Had an incident at my residence, pushed the button and received outstanding service. Thank you very much.

Two days after filing my complaint, I finally was given confirmation that Alert One would clear the erroneous charges off my account. I accept their apology. I still feel they need to correct their customer service issues and their renewal tactics. No one should have to file a formal complaint or report a company to the Better Business Bureau to get their attention. Unfortunately, I could never recommend this company due to these issues, even though we had no issues with the monitoring system itself.

My father pressed the button after he fell. Alert1 answered quickly, made sure he was OK and contacted my sister. My sister was impressed with how the operator handled the call and pleased when they called the next day to make sure he was OK.

My mom said the emergency response people arrived very quickly. She was relieved to have Alert1 service.

Mother had fallen in bedroom. Could not get up. Rescue got there quick.

I got Alert1 nearly two years ago for my parents who live in Florida. Since then, they have had many reasons to push the Alert1 button. I am happy to report that thanks to Alert1, things usually resolve themselves. You guys are great! You take good care of my folks when I can't be there. Peace of mind is wonderful. Thank you!

We ordered the service for my parents, because my parents lived alone. Dad was in bad health, but of sharp mind. Mom's healthy but has Alzheimer's back in 2013. Within a couple months, my Dad died. I contacted Alert1 to cancel, almost immediately, and was told it was prepaid, with nothing refundable. My Mother was unable to use it because she first went to my brothers house where they didn't have a landline, then to an assisted living facility. We sent in a copy of his death certificate. No mention was made of sending the equipment in.

Fell and knocked my self out while just out side of the house. Even though they could not hear me (I am not sure about this) they called my sister and EMT for me so I could go to the hospital. I spent the night in the hospital checking for further damage but I was sure glad as it was cold out and I did not have a coat on.

Help was here within four minutes. I had fallen.

Thanks to Alert1 being so prompt in responding. They called to check on me and called 911 as well as my son. Thanks for your service.

I would like to let everyone know how disappointed I am with this company. On 11/26 I had problem with my door and tried to remove the lock box which was provided by this company. The combination that I thought was correct would not unlock box. Called the only number I could get an answer at which happened to be the dispatch center. I explained my problem and asked what the number was that they had for paramedics. They quickly informed me I would have to call customer service. I tried to call but they were closed and not until 11/28 at which time my husband had to remove the doorknob to take lock box off. 11/28 I called customer service to cancel service because the combination number they provided was one number off which means had there been an emergency, paramedics would not have been able to get in.

Last Christmas I signed up my Aunt to try out the service as a gift. The ad had a special section as a gift. She is in a different city and has not signed up. She is alone and elderly. The Alert 1 people continue to bill me. Watch out for the fine print that says it is leased equipment. This well intended gift has been a source of deep regret and disappointment. Don't do it.

My dad fell in the kitchen with a pot of coffee in his hand, he was ok. They picked him up and mopped up the coffee and removed the glass off the floor. He was lucky that he didn't get hurt or burnt. Thank you for this great service.

I purchased this unit for my 89 year old MIL who lived alone. A couple of months later, a couple moved in but there are still times when she is alone for a few hours. Since she wears her alert religiously, we keep the alert active. She has fallen once during the night and she screamed and the dog barked. She did not push her alarm but her caregivers were able to assist her and get paramedic assistance. The Alert1 system has gone off three times in the past 2 months during the night. Although it is extremely loud, the caregiver did not hear it go off. We question whether it really did since it is so loud. We were told that it must have gotten set off by accidentally laying on it. That brings me to last night. I got a call at 1:11a.m. I instructed the caller to disregard the call because she has a live-in care-giver and she would be aware if she fell. I gave the care-giver's name and #. I received a call 3 minutes later that they couldn't reach the caregiver. I said "Do not dispatch emergency services. I will reach the caregiver." I sent a text to caregiver but felt that there was no need to pursue the situation. I received another call from Alert1 checking. I told them to disregard call and I would follow up.

The Alert 1 System worked perfectly following a recent fall by my elderly Aunt. She fell out of bed, hitting her head on a table, and was unable to get up. She pressed her Alert One call button and immediately got a response from your staff. She was out of voice range to be able to respond verbally, so your staff immediately called 911. They were there in 10 minutes and took care of my Aunt. Thanks for doing your job so well.

My mother, Betty, fell coming in the back door Sunday afternoon. She had her bracelet on, and hit the button. They notified my sister, and dispatched EMS promptly. She wasn't able to get the phone, so it worked as expected, and that's a very good thing. We're very glad we have the service for her.

I had the ambulance at my house within minutes and now in the hospital recovering. My grandson was called and he came over. I could not have asked for better service.

My grandmother lives in a VERY rural town in Arkansas. She is 94 years old and lives alone. With my family living over 900 miles away I became concerned about her when her health started to deteriorate. I contacted Alert1 and the services that they have provided have brought much comfort to my soul regarding my grandmother's situation. God bless this company for what they do and how well they do it! Sincerely, a very grateful granddaughter!

I had fallen and pushed my button on my alert around my neck and the paramedics arrived promptly and my daughter and husband were both notified. Glad I had your service and would recommend it to anyone who has a medical condition.

I fell down the stairs and was injured. Alert1 responded instantly and notified my son (in Phoenix) and a neighbor here in Newport Beach. And the fire department; five of their men arrived at my door almost instantly. You folks were FAST, courteous, AND accurate in what you reported. THANK YOU. YOU FOLKS WERE GREAT!

Needed assistance to get to emergency room. After response from Alert 1, ambulance arrived shortly thereafter.

Living 40 minutes from my mom, it gives me peace of mind knowing she can get assistance within minutes. She had an emergency the other night at which time I told her to press her wrist alert. I received a call promptly from a rep at Alert One who informed me that emergency services were on the way.

I was really pleased. Everything worked perfectly. My grandmother fell and couldn't get up. She pushed the button and someone responded and called paramedics. She knew someone was coming. They used the lock box for the key. Someone called all 3 emergency numbers to let us know. THANKS!

Prior to purchasing the prepaid plan for my father over the phone, I specifically asked if I could cancel the service at any time. I was told I could, however, they failed to say that no reimbursement would be provided. Please know that if you purchase the prepaid plan and have to cancel the service at any time during the one-year period, you will not be issued a refund on the remaining balance. I purchased the system in August 2014 and my father passed away in October. So this service cost me over $300 for 2 months worth of service -- WHAT A DEAL!!

Your service not only worked; but worked quickly, accurately, and well. Caesar, my Dad, is good - a few stitches in his hand - very fortunate. Thank you for doing the job you promised. This was our first event.

I ordered the Alert 1 for my mother last year. I received no paperwork, contract initial or ever. I did not receive an email to remind me the year was coming up today or prior. I received an alert on my cell phone today that my card was charged again for another year without any warning. My mother is not satisfied with the system and I was not planning on renewing. Beware that they will just charge your card again without any communication.... I am disputing the charges and warn others of the lack of professionalism...

On the 23th of October my mother Elizabeth ** became ill and promptly pushed her Alert 1 button. You responded immediately, notified my brother and myself and the ambulance. Mother was admitted to the hospital for 1 week and is now in rehab. Thanks go out to the Alert1 staff because we found her in the bathroom in a very weakened state, unable to get to a phone. She is much improved but we realize things could have been so much worse if she didn't have the button. Thank you so much for your prompt and efficient manner this emergency. I would definitely recommend you to anyone in need!!

This is the second time my elderly parents have had an emergency and pressed the button. Each time, Alert1 has responded by immediately contacting paramedics. Each time they have promptly contacted me to advise me of the situation. Alert1 is very professional. I foresee many years of Alert1 in my life - first with my parents and in time, with me. Thank you Alert1!!

We have found the Alert1 service to be reliable, efficient, rapid, and essential to permitting Helen ** to remain in her own home as she dearly wishes (and out of an assisted living facility). We greatly appreciate the service provided by Alert1 and would not hesitate to recommend same.

My mom is doing well. Thank you for all your support and help and for contacting members of the family to inform us she fell.

She has used you two times now and both times you have done a great job. Thank You.

My mother activated her switch when she fell in her hallway. The response called everyone on the list until they reached a voice. They contacted the 4th person on the call list. EMS was called quickly. Our family is very happy with the service.

My dad needed assistance and he could not reach a phone so he pressed his pendant button and we were notified quickly so we could help our dad. Great job, thank you.

Husband fell out of bed, could not get up and I pushed my button. And help arrived and all was taken care of quickly. I feel safe knowing we have this.

Very quick answer and good communication. Made all the needed calls.... ambulance, police, family members. A comfort to know this worked so well. Thank you Alert 1.

Mahalo (thank you) for being so efficient. My husband and I thanks you for quickly sending the ENT to Mom's (Joy **) apartment. She fell down and cut herself. Her hand was bleeding a lot. The ENT spoke to me and they got Mom to the hospital. You cannot imagine how thankful we are in having your services. We drove to the hospital knowing that Mom was being taking cared off. She has bruise on her hand, right leg and right ear. But she is happy and recovering well. Please keep up the good work!

Both my Mother and my Aunt use your service and it has been a lifesaver many times over! Your staff is always friendly and helpful. Thanks for a great service!

My mom lost her balance and fell down 2 times in the last week. We couldn't lift her up. We called Alert1 both times and within 10 minutes or so help arrived to lift her up off the floor. We are very thankful we have this service.

Excellent quick service for my mom.

Marian pushed first alert button. Operator came right on. Thank you.

It turned out not to be serious. However our family was so grateful that the system works just in case we ever need you for something that is.

Mother fell after turning on a gas burner on her stove. Not sure if she passed out or just could not get up. Ceiling fan put out fire on burner. She pressed her alert button and EMTs arrived. They opened door and house was full of gas odor. Thank you for your help and for your service. She could have lost her life, her home, everything.

My Mom fell and pushed her button. My sister and Uncle were notified right away as were the paramedics. Thanks Goodness she did not have to go to the hospital, but if she did not have her alert button she would have been down for hours. Thanks for excellent service.

We are very pleased with the service/product. Unfortunately, we had an incident whereby my father has to use his Alert 1. As planned, they tried first to contact myself and not being able to connect had the fire/paramedics respond. It worked perfectly. Thank you.

Alert1 call 911 for my brother and also gave me a call at work and on my cell phone.

Just this week my 92 year old sight and hearing impaired mother pressed the alert button necklace after a fall and immediately Alert1 contacted me and my wife at home at 2 AM for assistance. I am also a healthcare professional and I arrived on scene in short order. Alert1 clearly stays on the line until help arrives. Thank you for your professionalism and provides me assurance that the product works as advertised and exceeded my expectations!

10 minutes after I pushed the alert button the EMT arrived at my house. I was very pleased the system works so well.

Immediate response and followed my request to contact daughter first then EMTS. Thank you.

I had called them that my mother had passed away, I wanted to cancel it. They told me how to send it back. When the unit was on the way to them, they billed me from 3 months. And when I called up to tell them I wanted my money back, they said until unit gets there they can bill me. And since I played every 3 months they won't refund me my money even since I called and told them I no longer needed it. So to me this is a very bad company and will never tell anyone to pick them because they just took me for money for something sitting in their warehouse.

My father fell and couldn't assist himself in getting up. He couldn't holler loud enough to wake me. He pressed button. Agent/operator asked appropriate questions. Emergency medical assistance was dispatched. Quick & professional.

I was called by the people who were called by Alert 1 in order to find the key to my M-I-L's house so they could get in to help her. Though I was 175 miles away, I was able to give directions and get help to her.

Most importantly my mother was satisfied with the service you provided to her. We, her daughters, were frightened, but glad to have received direct notification of her emergency. Although the emergency medical team had the wrong address, which delayed them getting to my mother, everything else went well. I am happy to report that my mother is doing great. Thank you.

Immediate response from Alert1 after button pushed and excellent communication in notifying my daughter.

Husband fell in the bathroom. He had back pain. Alert1 responded quickly to the alert. They were quick to understand the situation and responded in an efficient and appropriate manner. They had emergency help on its way incredibly fast and we were very impressed with the response.

I am sending an email for my Mom Frances **. She used the Alert 1 yesterday and they got to her in 10-15 mins. Thank god she was ok. Great service and they were all very nice to her. Also I just called to get a pendant for her instead of the wristband and the woman I dealt with was great. I wish I asked her name. So pleasant and helpful.

Company does not send any sort of notice or renewal fee. They claim they just don't. Common courtesy demands that when you are expecting to automatically charge a person's credit card... that you inform them of such charges in advance... especially since we've paid for a years worth of service in advance!!!! Plus they will not cancel service (after charging us automatically $311.40 with no notice that they were going to do this!), without the return of equipment!!! So states Lydia at the Waynes Port, PA call center.

My sister, brother & I chose Alert1 over many other services. We've had this service for awhile & had to use it a couple of times over the past year or so. The service seemed to be responsive & caring at the time it was needed. Until now, the billing was fine & paid on time. Our mother had to go to a nursing facility in February due to a fall. The physicians told us her recovery may be 4-6 weeks. I called Alert1 & explained our 4-6 week situation & asked for service to be suspended. At the time of the call, I was told that a $12.58 credit would be applied, but I thought it would go toward the $83 quarterly bill. There was NO mention of any hold fees, I promise you! I was told that we only had to push the red button if we wanted service reactivated.

I live in North Carolina and was visiting my best friend (78 years young) in Oklahoma. He had experienced a few incidents where I thought a medical alert system would be appropriate for him but he had always been reluctant to wear any type of necklace. After talking to him in great length, he agreed that he should have a system. I immediately began researching online since I decided that I would purchase it for him and make the annual bill his annual Christmas present. After reviewing numerous companies, I soon learned that no company had everything I wanted, but Alert1 offered more features that I wanted than any other. The purchase was made.

This issue has finally been resolved as of 5/5/14. Without Amber, the Customer Service Manager, interjecting herself in a process that was clearly upside down, I doubt I ever would have gotten it resolved without a lot more effort on my part.

My Mom used Alert1 for many years. She fell down, broke her hip. I used the call button on the Alert1 system and told them to cancel the service. I was told it was cancelled. The next month they billed her again for the service. I called the 800# and was told that it was not cancelled. They said at that point they would cancel the service and that they would send me a UPS sticker to ship it back to the company, which I did. Then I received another bill for the next month. I called again and was told that they had to receive the equipment before they stopped the billing cycle. Bottom line, MY Mom was billed two extra months due to their failure to explain cancellation procedures. This company is a RIP-OFF!!!!!

I had Alert1 for my elderly mother who lived alone, although down the street from me. Although I was nearby, I couldn't be with her every minute and Alert1 filled in the gaps and gave me peace of mind. In December, as I returned home from Christmas shopping, both my phone and cell phone started ringing. It was Alert1 telling me my mother had pressed the button and paramedics were en route. Because of this phone call, I was able to meet the paramedics at her home, follow to the hospital, and most importantly of all, be at her side when she died a few hours later. I cannot even express what that means to me and to my entire family. I urge anyone who cares for an elderly loved one to subscribe to this service right away. It saves lives, yes, but it also does so much more.

When you order a replacement pendant and say it is "not an emergency" requiring overnight shipment, you expect your card to be charged and the item mailed. My card was charged approximately one week AFTER I placed my order and my pendant must be "on the way." I'll wait for a pendant or an explanation and think long and hard if I wish to renew my service agreement with Alert One.

I tried both Alert 1 and First Alert for my 89 year old mom. Originally ordered Alert 1 and decided to switch because there was no immediate Spanish capability when the rep called replying to a distress signal. My aunt has First Alert, and I guess because it's located in S. California, the reps speak Spanish more readily. But when I got the First Alert contract, I saw that the 3-year agreement would be more difficult to get out of than what the sales rep said. I had several conversations with the First Alert people, including one of the managers, and I never felt like I was being treated like a customer (except with the over-promising sales rep).

Very organized company with helpful staff. I would highly recommend this company for home safety devices! The customer service team helps you set everything up on the phone and checks to make sure it is working.

Phone lines were not working so Alert1 did not work. When we finally got them to respond they told my parents to check their phone lines??? What and how are they to do that? So for the past 2 days, the machine has sounded its beep every hour or so....until tonight... The beep goes about every 15 mins from about 1:30 onward. Around 3am I pushed the ER button...no reps. So we unhooked the machine. Called the company on my cell, automated recording said no tech and push? For ER. Tech... did that. Told to LEAVE a message? Are you kidding me? Stayed up till 4 waiting for some response to my message or ER responder......

I was pleased with first alert. I would not recommend paying yearly. My mother passed 3 months after I renewed her contract and paid for a year. They would only refund me $100.00 of the balance.

Thank you Alert 1 for all your assistance with this misunderstanding rather than problem. It is rather difficult when your mother is in a northern state and I'm in a southern state. You have made every effort to help resolve this issue and quickly too, I might add. Again, thank you.

The person I spoke with on the phone was very helpful and called back to let me know when the system would arrive at my Dad's house. Installation was very easy, and we tested it right away and talked to Tammy who answered the push-button call my dad initiated. So far, so good, and the price is reasonable for the peace of mind.

I received a rapid response from this organization and was refunded promptly. There service for my mother was always above what I expected; now I feel their back office is just as responsive.

They have called this house at least 5 times since I asked them to take me off their call list. I care for an elderly person that needs their rest. I have asked nicely and I have been abrupt. Nothing seems to work. I was on hold and could hear the sales callers cussing in the background. I am certain with my experience so far with this company, I would NEVER use their services. I look for professional and follow through. I have not experienced this with their sales people. Very disappointing!

I was contacted by a representative of Alert1. He stated that the person that handled my situation did not abide by new company polices.

Excellent service for the price.

I think you are great and my confidence is very high.

When the button was accidentally pushed, the response was almost immediate and the person reassured my mom that help was there if needed.

So far very pleased with the service and response from customer service when called.

Good service - responders seem knowledgeable and courteous.

Very quick response

My Mother has had to use the system and also when pushed by mistake, everyone was professional and responded quickly and friendly. Also has alerted me as I am the emergency contact.

Hopefully, we will never have to use the Alert1 pendent, but I'm happy we chose Alert 1.

I have only had it less than a month. So far so good.

We do the monthly tests, like that it shows up on the base unit to remind us. I thought it was nice that when my mom did not have power for a few days and the battery on the base unit was low, they called to see if there was an issue.

I think it is comforting to know that my mother-in-law has an emergency button to push in case she falls or injures herself or is frightened that someone might be breaking into her home when she is alone. She is amazingly sharp, but to have to figure out the buttons to push on a phone, especially in the dark, would be a monumental task for her at this point in time.

I like the rapid response and the monthly tests. I wish they have a WI-FI version so the range could be extended from her bedroom phone device. I also think the yearly price should come down for long time customers to match the current 'new customer' incentives by Alert1 and the competition who will remain unnamed as this time :-)

Very responsive. My mom has pushed it by mistake and they were responsive and kind.