Alert1 Reviews

The system works well. My mother has needed it several times. There is a short delay for someone to come on; I believe this is to allow you time to reset it if you accidentally hit the button. The operator does a very good job at getting the paramedics alerted and on their way. They also notify me so I can respond as well.

After taking a fall in the garage, we signed up my mother with Alert1. We have been very pleased and impressed with their kindness and professional manner of doing business. I would highly recommend their services. We feel very confident in their ability to take care of her needs in an emergency.

I just started this service for my mom who is a fall risk. Thankfully, we have not needed Alert1 in an emergency. I test the system roughly once a week and always get a quick and friendly response. I feel much better knowing that my mom is protected in case of an emergency. Thanks Alert1 for the added peace of mind.

My father recently passed at 90 years old. And we used the Alert1 system to ensure that he would be taken care of just in case one of his 10 children was not with him for even a moment. Fortunately, we never needed to use the Alert1 but it made my dad and all of his children feel safe, just in case. When it was delivered and we set it up with a button in the bathroom and his neck button on him, you could see dad relaxed. Just knowing that help was a button press away was a great comfort to him and to all of us. Thank you for that!

Never expected to ask for help with this - We have Alert1 for my mother who lives alone in an apartment. During an unseasonal snowstorm in October, the electricity in her apartment went out. She used her Alert1 button to summon help to get out of her recliner because she was in a reclined position and the chair is powered electrically.

Alert1 service has been a great comfort to my mother, who has called for assistance many times. She gets immediate response and the local paramedics arrive quickly. I appreciate the follow-up service Alert1 provides to me, so I know exactly what has happened to my mother when I've been away and could not be with her. Thank you for your caring service!

I moved into Babylon in 2009 after the sudden death of my husband. For the first time in my life, I was living alone. At the recommendation of a good friend, I purchased an Alert1. I cannot fully explain the sense of comfort this unit has provided. Thank God I have not had the necessity of using my unit in an emergency, but occasionally, when a power surge has occurred or I have accidentally hit the button, the sound of a voice asking if everything is okay is a wonderful feeling. I have recommended Alert1 to many of the people I meet, especially when I am facilitating a widow's bereavement group and many of the people in the group are experiencing the same feelings of being alone for the first time. Alert1 is a wonderful product and one I am most grateful for.

My mother had fallen here at home and had a nasty cut above her eyebrow. She had lost her balance. My mother was very nervous because at the age of 85 years old, she had never been in the hospital for any surgeries of any kind. And when we buzzed the button for Alert1, they answered right away. They took the information from us, and by the time we knew it, the ambulance was here, and calmed my mother. She was taken to the hospital and got 22 stitches on her eyebrow. I surely recommend Alert1 to the elderly loved ones.

Mom, 81 years old, was determined to go home after a hospital stay and some time in the rehab facility. She was getting around pretty good on a walker until she got tangled up in it in the bathroom and fell. She broke her hip and could not get up. She did not have her phone with her, but was wearing the Alert1 pendant around her neck. She pushed the button and Alert1 sent an ambulance to her home and called me to advise me of the situation. Mom could have been in the floor for several hours without the Alert1 she had to use. We can't be with her 24 hours a day and the Alert1 offers a level of comfort otherwise unavailable. We highly recommend the Alert1 for anyone, of any age, living alone.

My husband and I have Alert1 for my mom. She had a couple of strokes 20 years ago and it was two days before she was found at home. We wanted to make sure that if she ever had another problem she would be covered. We have the pendant for her and two extra buttons strategically placed around her home. We've been blessed that she hasn't needed to use the service but are extremely comforted that it's there should she need it.

After researching medical alert companies, we decided to subscribe to Alert1 for my elderly mother-in-law. From my first inquiry call to placing an order, activating her new system, and conversations regarding a couple false alarms, I have found everyone at Alert1 to be extremely helpful, patient, responsive, professional and kind. You have answered questions, help test her system, called the paramedics when necessary and responded in every way that we had hoped. Thank you for your efforts to provide quality, caring service.

Before I had Alert 1, I experienced a very hard fall on the foyer tile. I was carrying a clothes basket to the laundry when one of my dogs crossed in front of me. The basket completely blocked my view and I fell forward over him. The pain was horrible. I laid on the floor crying for some time before I attempted to get up. It's amazing I didn't break my kneecaps. But after that happened, I worried about living alone, being seriously hurt and unable to get help. It was very clear to me to start thinking about getting an alert system. I needed to do it. I now have Alert1 and feel secure knowing that in an emergency, it is possible for me to get help.

My mother was attacked in her home coming out of her bathroom one evening and the attacker was scared off by the knowledge that my mother was able to summon help by pressing her help button. The police were summoned and she was saved from a much worse consequence. I, along with my other family members, was notified and kept abreast of her progress until she was taken to the hospital to be checked out. I am grateful for Alert One's fast response and follow-up and have recommended them to many friends with elderly parents and friends who could need assistance.

Staying protected over the miles - Mom lives alone in Wisconsin and is over 85. I live in Texas! I was always worried she would fall or need help. I do not worry anymore since I bought her the Alert1 system. I know she is completely protected and that I will be notified if anything should happen! Thanks Alert1!

We secured the Alert1 service for my mother-in-law. She had fallen and broken a hip and laid without help for a while until the pastor's wife called, concerned that she hadn't arrived at church. After her repair and rehab, she wanted to return to her home. She lives alone. We secured the Alert1 services for her peace of mind and ours. With the service, we know help is a push of a button away. About a year later, she fell again and thankfully had the Alert1 system to use to summon help. Another broken hip and rehab and we were able to have her return to her own home again.

I ordered the Alert1 for my mother. It was very easy to speak to a customer representative when I ordered the device. They were very helpful in giving information I needed to make an informed decision to go with your company. Our device has been working great! It gives us peace of mind having it in the home.

My dad would do his thirty-day system check but on two occasions, his hearing difficulty interfered with his ability to respond to the question if he needed help. As a result, a false alarm occurred. I was contacted by Alert1 and I was able to stop unneeded response. Alert1 provided me with the information so I could contact my local 911.

I was worried about my mother falling in her house after one bad slip and fall in the kitchen. I ordered the Alert1 system and was extremely happy with the ease of the set up and the very friendly customer service representatives. There was a time when my mother accidentally pushed her button and someone came on the line immediately and verified that she was doing okay. It is very reassuring that someone is a call away if she is unable to reach a telephone to call for help.

I am able to go off to work and not worry about my husband being in the house alone. When we have accidentally set off the alarm, they have contacted us right away and asked about both of us. I did recommend this to another couple and they were very happy with it at the time. The husband has since died but the wife was very happy to have this in her home.

Great service. Since my mother required surgeries that necessitated some kind of ability for her to receive help if she needed it, the Alert1 system has brought her and myself peace of mind. We like the monthly testing and courteous staff that always answer the phone in a friendly way and know that the service is there anytime we may need it. Thank you Alert1!

I have not had an emergency yet and so my rating is based on the peripheral service. Sometimes it is good and sometimes not. The good service apologizes for the bad. The unit breaks up when the operator speaks but they heard me fine. It has been replaced once already. There is no easy control getting it; you have to happen to be. They don't do anything to accommodate that.

My brother and I subscribed to the service for our elderly parents, both of whom are still living in their home, after several situations occurred where they needed to reach us for help right away. With Alert1, we are assured that if either of them needs assistance right away, they can call someone quickly, at the push of a button. My dad pushed it once when he had fallen. Both my brother and I received calls on our home and cell phones to let us know we were needed and why. We were able to respond quickly and averted my dad from calling an ambulance, which would not have been needed. We saved time and money and were able to respond to my dad's needs right away. I would recommend this service to anyone who needs the help, not to mention the peace of mind in knowing that help is on the way immediately.

Alert1 has given my family peace of mind. Mom lives alone and, since my dad's passing, has been very weak and depressed. We wanted mom to be able to stay in her own home. Without Alert1, that might not be possible. She has pushed the button several times when she needed help and Alert1 always followed up with a phone call to make sure family had arrived to help.

My 91-year-old mother lives alone and is so glad to have the security of her Alert1 necklace that she always wears. It also gives me peace of mind, knowing help is just a "push" away! She has fallen and not been able to get up, and help was there within 10-15 minutes, giving her needed medical treatment. Also, I was notified, which I so appreciated!

Fortunately, I have not had to use my service for any type of emergency. But I feel so reassured just knowing that someone is always there. I am impressed with the light that alerts you to test your service monthly. I would otherwise forget. And, the people that I have spoken with on my tests are without a doubt the nicest people in the world. They are always very polite. They verify my address every time and they conduct their business in the most professional manner. They make me feel like they are happy to assist me and don't make me feel like I am just a troublesome old lady. I feel better that my daughter doesn't have to worry so much about me while she is at work because she knows that the nicest people in the world are right there with me until she gets home. Thank you so much for your kindness.

My mother now can push her button when she falls and can't get up. She has done so several times. The fire department rescue unit arrives within a few minutes. Calls are made to family members and we can go to her home or meet her at the hospital. She no longer has to lay waiting for someone to find her. Alert1 has given us peace of mind.

Great service so far. I have this for my grandfather who lives at home and we have yet to have to use it in an emergency. But he accidentally presses his button a lot and the operators are always very nice. I feel better knowing he has that to call in case of an emergency.

Heart Failure - The very day after the Alert1 was delivered, I had to be admitted to the hospital, so I haven't activated it yet. But the company has been so gracious and understanding about the delay in activation that I am very impressed. My daughter recommended this unit because she is a police officer and has had firsthand experience with others who have it and suggested it to me. Thank you for your patience with my situation as it has saved me money.

I work for long hours and my mom is primarily alone. She has fallen and Alert1 was responsible for getting her the help she needed. It has given me the peace of mind to be away from the house, earning the income needed to pay the mortgage, all the while knowing that if she is in need of help, Alert1 will be there for her. Thank you!

The first goal is to get your elderly parent to get in the habit of wearing it all the time. My mother fell last July in her kitchen and broke her hip. Despite having two buttons, and the hall button, she took it off because she was a little hot and "didn't want to get the button sweaty". Anyway, she dragged herself through the kitchen, by the hall button and out to the porch ramp and yelled until an unknown passer-by stopped and came to her assistance. She told the man to just push the button in the hall that she crawled past earlier, so that emergency people would come. She was obviously not thinking clearly and in severe pain earlier. So, he did. The response was amazing and quick. She now never takes it off.

My mother is 87. She has fallen a number of times lately from doing things she used to do, but no longer should, like water the flowers outside or trim a bush. She has mastered pushing the first alert button and felt better knowing that help would come. As her daughter, I appreciate the patient and watchful service of Alert1! They call 911, report the problem and then quickly call me. I feel confident and reassured that my mother has attentive service that I can trust and I am very happy with Alert1!

We obtained the Alert1 system for my elderly mother. Fortunately, she has not had to use the system for an emergency, but we are impressed with the ease of set up and use. It not only gives us, her family, peace of mind, but she has also remarked several times that she is pleased to know that help is only the push of a button away. I was also pleased with the people I spoke to on the phone when ordering the system and providing them with information. Thanks.

I was looking for an alert system for my 100-year-old mother and my sister who lives with her. I found that Alert 1 exceeds my expectations as I researched many variants. It was easy to order and set up with the company and is very convenient. Alert1 monthly checking of the system is outstanding and gives reassurance that all is well. I couldn't be more pleased.

We have been very satisfied. She (my mother-in-law) has used it once and it was fantastic. She was okay but had fallen into her bathtub. I would recommend this for any elderly person that is living alone. Your crew that works for you are very efficient and kind. We sleep better at night knowing she is taken care of and response time is awesome. Thank you so much for doing a terrific job.

Thank you to the operators who checked in on my 91-year-young mother, Josephine **, in W. Pittston, PA. I am in Katy, TX and ordered the unit when she locked herself in her car in her garage, due to a faulty wire. She also had an incident a few weeks ago, when she was gardening and hit her necklace/alert as she was planting vegetables. She wasn't near the answering machine so she didn't know you were trying to get in touch with her. The EMTs came quickly and also my sister-in-law. Josephine was fine - thank goodness - and went back to her gardening. This is one bill that I don't regret coming to my email and credit card. I feel safer, here in Texas, knowing that my mom is being monitored by your company. Thank you again for all your help and concern.

I ordered Alert1 for my elderly parents, who live independently in a townhouse. I was concerned that it wouldn't work on the second floor and would have purchased a voice extender. I was also worried that they would not be able to hear the speaker on the second floor. I was pleased that we did not have any problems. The only thing that concerned me was that the response time took so long. I almost thought it wasn't working because the operator did not answer for 3 or 4 minutes.

Recently, my mother had the first occasion to actually activate her transmitter to request assistance. She was home alone at the time, fell and could not get up. She pushed the button on her necklace, got immediate response, an ambulance was dispatched, and help was immediately on the way. The system worked perfectly without delay. She received the care she needed, and thankfully, had no serious injuries from the fall. Thank you for your prompt and professional service!

They were there when my grandmother and aunt needed them in a very serious emergency. They kept my grandmother calm until help came for my aunt. They also contacted me within a minute of them pushing their button; in 2 minutes, the 2nd person was alerted and also the 3rd person on the list of contacts. I could not imagine what would have happened if they didn't have Alert1. It gives me peace of mind knowing they are always covered whenever they need help. Thank you, Alert One, for great employees and fast response.

My mother came to visit me from Pennsylvania last August 2011 and went into heart failure. To make a long story short, she stayed with us until October. She did not want to stay in North Carolina after her recovery. She is a very independent woman and wants to go home. I was anxious about this decision so I began to look into "home alert systems" and discovered Alert1. I called immediately and was impressed with your phone representative so I purchased the system that day. My mother went home and on Thanksgiving Eve she pushed her button and the response was immediate it saved her life. Again moving on, she had to use the Alert1 again in January and February 2012. Without this device, she would not be here with us happily living at an excellent assistant living facility. I did return the Alert System since she no longer lives in her home, but I have encouraged my friends to get this system for their parents! While she was recovering in North Carolina, I began my search for "home alerts" since she was going home.

Last year, I fell in the kitchen and hit my head. Luckily, someone was home to help me. After that, my daughter looked into one of the alert necklaces and decided on Alert1. The representatives are always friendly and helpful. I test my unit once a month to make sure everything is working properly. I would recommend Alert1 to anyone considering this type of service. I also have the lock box on my front door so that anyone with the code has access to our house. Thanks again Alert1 for giving my family and I piece of mind when I am alone in the house.

An elderly relative of mine wears an Alert1 pendant. While he was over at a neighbor's house helping out a friend, his friend had slipped down to an uncomfortable position in his wheelchair & was unable to get himself back up. My relative stood behind his friend to reach under his arms and assist his friend back to an upright position. Unbeknownst to my relative, his alarm button was activated. It wasn't long until the police and fire department officials were at my relative's house, checking to see if he was okay. Fortunately, another neighbor was able to say where my relative was since the officials were not able to find him in his house. The officials and my relative talked, and all were relieved that no harm had come to anyone. It was quite reassuring to know that the system worked, exactly as we had been promised it would! There was no penalty assessed! My elderly relative was ecstatic and very reassured to know that the system truly does work and help for an emergency is truly just a click away!

I purchased the Alert1 system for my mom after she had medical emergency when she was home alone. As promised, it was shipped in two days. The set up was amazingly easy and all of the operators were great to deal with. All of us feel a lot better now that she has this!

Susan and I live in Southern California and mom lives in Texas. Mom is in her late eighties and lives by herself in a gated mobile home park there. Although she is independent with some managed, medical conditions, we were concerned about her safety from afar. After trying to convince her to move here and be with us, we knew it just was not what she wanted to do. Her "Texas Family" was her life and her support system, so we called Alert1. From the first phone call until now, we have been absolutely confident in our decision to go with this service. Mom feels safe and is religious about keeping her wrist and pendant alarms on at all times. We have visited her and have seen her complete the system check and we too tried it out to see for ourselves. In summary, we could not be more pleased. More importantly, mom is happy and safe.

My wife had become very weak as a result of arthritis and, because of this, has fallen three different times. One of the falls resulted in a compression fracture to her back. I did a great deal of research into the various companies that offer some kind of alert system and found that one company rose to the top of the research. Alert1 received rave reviews from almost every reviewer. I elected to go with the best for the peace of mind of both of us. The equipment I received was more than I expected and the customer service representatives were more than I expected. We both feel much more at ease since she has been wearing the Alert1 device.

I got this Alert1 system for my mother who falls frequently. It gives me peace of mind that someone will check on my mother if she needs help. I cannot always be there so this eases my mind. Alert has checked with my mother every time the button has been pushed. My mother feels safe knowing she will be able to talk to someone if she can't get to the phone.

The Alert1 team responded very well to an almost emergency. I had fallen asleep in my chair watching a movie and must have accidentally hit the call button around my neck. I was surprised minutes later when EMS showed up at my door wanting to know what the trouble was! I told them I was fine and they left after making sure I was alright. It is very comforting to know that help is minutes away whether I really need it or not! I called the company right after this and they were very helpful in confirming that all the equipment was functioning properly and would be there again if I should have any problems.

I ordered Alert1 first for my mom who lives in a senior housing apartment in Portland, Oregon. I had gone to see mom and found her completely unclothed, freezing, and sobbing in her bedroom where she had fallen after taking a shower. She had been alone and extremely frightened for over 2 hours and I was terrified.

When we have had occasion to use Alert1, the voice that comes on is soothing, clear, calls us by name and listens to us. I am laughing now but Alert1 has answered on a few false alarms as my husband leaned on the alert button and you were quick to respond before I realized about the mishap. When I enrolled in the Alert1 system, it gave peace of mind to our children. Since I have my neighbors listed, they too were happy to hear of our enrollment and they gave us permission to use their telephone numbers. So you have two happy customers, and family and friends are happy too.

Even though my parents haven't had to use it, when my mom accidentally pushed the button, the person was very cordial and patient about the situation. Even if it happened more than once, they are never rude to the customer and are prompt to answer, which is of the utmost importance!

I set up the Alert1 for my mother in Fort Worth. Soon after, while my dad was at work, she fell in the hallway. She pressed her pendant style button and the call center got help out to her and the guys came in and put her in her chair since she was unhurt. It was great to find out how well this service works!

I established service for my parents. The setup process was easy, equipment delivery was prompt and the agents were courteous and knowledgeable. Although my parents have not needed to use the service directly for an emergency response, the tests (which are encouraged) have been 100% and response to the call has been rapid. The service has been in effect for about 3 years.

During monthly check-in, Alert1 personnel always respond quickly, are very friendly and efficient. It makes me feel confident when they check to make sure to update my address. This is the only contact I have needed to this point, but makes me feel good to know you are there if I need help.

When mom decided that she wanted some additional peace of mind since she lives alone, we decided to check out a number of monitoring services. After reviewing a number of companies, we thought that Alert1 provides the service she needed at an affordable price and gave them a call. The lady who answered the call could not have been more helpful, professional and caring. The system arrived within a week and was extremely easy to install and activate. Mom has tested the system from every room of the house and is happy to know that help is just a push of a button away. While I hope that mom never needs to use the system, it is just a relief to both of us to know that it is there. Thanks Alert1, I will probably be ready for my own system in 20 years or so!

This service was exactly what our family needed. The ease of use and choices you were given after pushing the button were awesome. Sometimes you don't need emergency; personnel called just a family member and my mother-in-law loved this feature. The peace of mind given to her and the entire family was well worth the low cost of this service.

After my mother had been ill, I decided to purchase the Alert1 for her. She recovered from her illness but was left more feeble and fragile. One evening, she went to bed at one end of her large home. My sister was in an office at the other end of the house. My mother forgot to take her evening medication so she got up to take it. She lost her balance and fell against the doorway and cut her head badly. She could not get my sister to hear her calls, so she pushed her Alert1 button. The operator called and told my sister that my mother needed assistance. They also called an ambulance and the alternate phone numbers (mine). I was so grateful to get the call and so grateful that this was available to help in this emergency situation. I have recommended Alert1 to many people since.

The emergency lock box saved the day when I locked my keys in the house, and had to drive to an important appointment pronto. I haven't had a medical emergency yet, but I appreciate the ease of use and test reminders. I also like the additional call buttons which I installed low on the wall of different floors in my split level. That way I can crawl to them and activate in case I am unable to stand up and walk.

ERS unit - My sister, brother and I bought the unit for my then 84 year old mother, who lived alone quite well in her own home. It only took her 2 years to make the decision and so we decided to pay for it annually as a Christmas gift. While she wasn't clicking her heels with joy, she was able to make the adjustment to having it and using it. I was very, very pleased with the service that I received from ordering it to billing and ultimately, when my mother died, to the compassion and no stress way to return the unit. When my mother pressed the button, which she did, the service she received was very good, professional and quality.

I fell getting out of my hot tub. I had to ask my husband to hit the button. I couldn't get up and I didn't realize that they are waterproof. Now, I shower with it and go into my hot tub. It's a safe feeling. I did send a card to a very good friend so her husband would give in and get one for her.

Simply put, if you need the peace of mind of knowing a loved one is within seconds of needed help, go with the services Alert1 provides. I purchased the service after my dad's passing so my mom could stay at home as she wanted. The staff is always kind, courteous and caring when you contact them. When I'm not there, I know she is never alone! Thank you, Alert1.

I ordered this for my mother's home to give her and me the security to know that if she needs help, she can push the button on the necklace that she wears, and they will come on her speaker that is located on her wall. They ask her if she needs help and if there is no response, they call for help. This allows her to live by herself, which is so important for her.

We have had red alert for my mother-in-law for over a year. This device had saved her life twice and we were able to get her emergency help immediately. She feels very safe with it and does use it often. We have recommended it to every elderly people we know. It is a safe device for all. We would not have our loved one today without it. Thank you so much for this safe device.

When making my monthly security check a few months ago, I found that though my pendant could notify your operator that I had activated the alert, your system could not respond to me through my console. Very properly, your operator notified my neighbor that there was a problem. Upon contacting your Customer Service Department, I was connected to your tech staff. What a joy this gentleman was to work with! As an 82 year old technology deficient woman, I'm sure I stretched his patience to the limit, but he was so kind and helpful as searched for my glasses, looked for a flashlight, searched for the proper telephone line, and faithfully followed his instructions. The problem was that I needed a DSL filter, which I found easily with his help. I was able to install the filter myself and felt like I had joined the hi-tech world. Thanks to your patient and kind technician!

Takes a great deal of worry out of the picture regarding my mother's at-home safety. I work full-time in the health care system and felt miserable that while I am caring for other people's parents, I couldn't be there to take care of my own. Not only that, but excellent services for less than the price than "the other guys." I do wish Alert1 had the "fall alert" available as I have a parent who suffers falls. I do worry that she won't be able to push that button in a bad fall. I would and do recommend this service to my clients. As a Senior Care Manager, it's important for me to keep my clients independent and in their own homes.

I have lived alone since my husband passed away 11 years ago. I often felt vulnerable to the possibility of health problems or home invasion. Three of my friends spent time on the floor as they were unable to get anyone’s attention. Now with Alert1, I know that anytime, day or night, I can push a button and have a person ask me if I'm all right. Also, each month, they check to see if the system is still working well. It has given me peace that I won't spend hours alone, on the floor or not be able to advise anyone of a severe problem. I'm very grateful to Alert1 for their service.

I am new to Alert1 and fortunately, have never had to use it. I was amazed at how easy it was to set up. Anyone I've had contact with has been knowledgeable and nice. I especially like the vial of life notice and the information all in one easily accessible spot. I have recommended Alert1 to several friends. I am pleased with Alert1.

I originally called Alert1 to inquire about several questions I had regarding the system, the call center, and pricing. Your representative was extremely helpful, knowledgeable, and not pressuring in any way, unlike some others. She encouraged me to think it over and call back if I had other questions, or decided to sign up. We did call her back directly a week later, and she walked us through the entire process and discussed all options clearly with us. The system was received quickly, and was simple to install. When we called to initialize the system, again the technician was very helpful and thorough. We greatly appreciate your helpful staff and believe the Alert1 system will be a great benefit, and provide peace of mind.

An excellent experience. I have been extremely pleased with my decision to sign up with Alert1, which was chosen from several other companies. From the beginning, I found you to be knowledgeable, caring and efficient. Therefore, my rating for you is 10+ and I have and will continue to highly recommend you to family and friends.

Our overall experience has been satisfied and we would definitely recommend Alert1. The staff at Alert1 have been extremely helpful, prompt and professional. The only concern has been the continuing, red blinking light on the box and the loud beeping at any time of the day or night. We have reported the issue several times and unfortunately, the problem has not been resolved. We have had no issues with the testing and call backs. We appreciate the opportunity for feedback on your product. Thank you.

I gave the Alert1 system to my 90 year old mother several years ago because she was living alone after my dad passed away. The first few years, she was a bit skeptical about it but she had to use it once when she was dizzy and ever since then, she recommends it to all her friends. I renew the service every Christmas and she feels very secure just knowing it's there.

My 90-year old father had to use the Alert1 less than 3 months into the services. Early morning, he was feeling very uneasy. His wife who is 88 yrs. old reached for the button around her neck. In a very short time, Alert1 responded. She hollered back, "My husband is having problems breathing." No questions or delay, the Alert1 operator told the reassuring words, "help is on the way." This happened a few days later, again, after Dad was released from the hospital. A nurse was visiting, attending to Dad. She said, "We need to check with Doctor." Calling the doctor and telling her concerns, the nurse responded, "We must get your Dad back to the hospital." We called Alert1 again and apologized for calling. The operator responded, "No need to apologize, help is on the way." Father is doing great. He needed a pacemaker, and is very thankful for Alert1. It works. We, as a family, are rest assured that Alert1 is on the job and there when needed. Thanks again.

The customer service through the initial purchase of Alert1 was outstanding. When my dad does test to see if everything is working okay, the operators respond promptly. The system reaches all three levels of his home. It is comforting to know Dad has a way to get help if he needs it. Thumbs up!

I was ill with severe pneumonia with fluid in my left lung and then had a stroke. I hit the button and they sent an ambulance, which took me to the hospital. I had a Thoracentesis, then spent 2 weeks in intensive care. I spent another two weeks in rehab before coming home. One of the reasons I was able to come home when I did was having the monitor here already. I am absolutely confident that having Alert1 saved my life.

I did extensive review online before purchasing. Recommendations for Alert1 were high and extremely negative for Life Alert. I am so pleased with Alert1. Living alone, I feel so safe now. It's like having my own security system. My daughters are greatly relieved for my safety also. Customer service is superb!

My grandfather died in 2011, leaving my grandmother home alone for the first time in over 60 years of marriage. Our whole family was concerned for her being on her own, but did not want to deprive her of her right to independence. I did research on Medical Alert Systems and found Alert1. I had it installed within days and it has been in use over a year now. She has accidentally pressed the button a couple of times and they respond promptly and courteously each time. It gives me peace of mind knowing that my grandmother has a gentle safety net to protect her and help her to maintain her independence. I would highly recommend Alert1 for your medical alert system needs. Thank you for keeping my grandmother safe and secure.

Our mom was moving her bedroom from one part of the apartment to another. My brother had to disconnect the Alert1 and hook up to another phone. He accidentally forgot to disconnect it before moving it and it went off and suddenly there was someone at the door checking to see if there was a problem. He was embarrassed that he had called in error but it was certainly comforting to know how quickly someone would respond.

I purchased this system for my grandma after moving out of the "neighborhood". It is well worth the peace of mind, for both of us, that if any type of emergency should arise, she will be taken care of before I can drive in to her. The price of service beats the competitors' and when testing the unit, the response is immediate, professional, and friendly. I highly recommend Alert1 over other brands. Thank you!

I purchased the system for both of my elderly parents. My father is very hard of hearing and late one night when my mother recently fell, he couldn't hear her calling for help. Thank goodness she was able to crawl to a table to help pull herself up. If she had been injured, no telling how long she would have laid there. Even though we live next door to them, I was uneasy wondering what could have happened or what would maybe happen next time.

One of our reasons for choosing Alert 1 was its large broadcasting range. Now, mom can go out in the yard during the day and still be able to summon help if she needs it. We also liked that we could add additional equipment like a wall mounted button, a voice extender and another pendant if we needed them. Mom is very pleased with the small, lightweight, water-proof pendant and Alert1 staff is always pleasant and responsive when we do our monthly testing. Alert1 has really added peace of mind for our entire family!

We purchased Alert1 for our elderly mother who is by herself at times in her home. On the few occasions it was necessary to use, we found the technicians kind and responsive. They followed the prescribed procedures we outlined and were very thorough. There have been a few instances when the call button would be pushed accidentally and our mother was never made to feel incompetent or a trouble. They were very understanding. I would recommend Alert1 to anyone who wants a second layer of assurance for a loved one.

My mom fell twice. She is older and I am not far behind, making it almost impossible to lift her up to help her. I checked into Alert1 and found out that they would help her whether she needed emergency or just plain old fashion help. Now I can leave the house without total worry, as she has the "button" pushes it, they help her and in turn call me. I love that it is going to work to help us both out. Thanks Alert1, good job! And definitely some peace of mind for me, her daughter.

After my dad passed away, we ordered Alert 1 for my mom. It was easy to set up. This past year, I got a call in the middle of the night from Alert 1. The pendant alarm had been pushed and there was no voice response. They called 911 and I arrived at my mom's just as the emergency crews arrived. Thankfully, she was fine, but it was nice to know we have that extra layer of security. I believe it majesty my mom feel better too. Thank you Alert 1.

I made the decision to go with Alert1 for my mother who is 89 and living on her own. I ordered the service through the website. The equipment came right on time, as stated. It was very easy to set up. After setting up the equipment, deciding where it should be located and so on, we made our first set up call. The representative then responded and spoke very clearly and loud enough for my mother to understand. This took a lot of pressure off my mind and the rest of the family. We are extremely happy with the service and the peace of mind for all of the family and my mother. My mother has recommended the service to friends in her retirement community. Thank you Alert1!

I bought Alert1 for mom for Mother's Day. I called and spoke with someone to get all the information about the service and was very happy with the person I spoke with. I placed the order on the phone that day, and the package arrived the next day! My brother installed it at my mom's that weekend and spoke with someone on the phone, who walked him through everything he had a question about. The entire experience was good, and we like the fact that you're based nearby in Williamsport. We hope mom never has to use the service, but we feel pretty confident that if she does, everything will work exactly as it's supposed to. It gives us peace of mind knowing she has it. I was pleased to see that she was wearing the pendant when I was over at her house the other day!

In February, I was in the bathroom and felt very weak. I decided to lay down and called my son that was sleeping in the other room. After a few tries, he did not hear me so I pushed my button. The Alert1 responded immediately by calling my name which my son did hear. He told them that he would check on me and then came back and asked them to send an ambulance. I was in the hospital for three months. I really feel that the quick response of the Alert1 people help to save my life. I had just purchased the system a few weeks earlier. I am so thankful that God was watching over me.

I can't begin to tell you how pleased I was with the Alert1 system. From ordering to installation and testing, everything was quite easy. I ordered it for my 86-year old dad who lived by himself and it literally saved his life. He went into heart failure one afternoon and pressed the Alert1 transmitter. Within minutes, an ambulance was at the house resuscitating him and the operators had also called me, my sister and a neighbor. It was a happy ending to what otherwise would have been a tragedy. I highly recommend it not only from the safety standpoint but from the peace of mind perspective of a caregiver.

I purchased the Alert1 system for my elderly parents. Even though they didn't get to use the system for too long before their health issues warranted their being relocated to an assisted living home, I was pleased with the Alert1 experience. The actual machinery of the system is easy to install and works just as advertised. Both the operators and account representatives employed by Alert1 are friendly and helpful.

Feeling safe! At age 76 and with disabilities, safety is first and foremost. Every person with whom I have spoken at Alert1 has been kind, helpful, thorough and informative. Not only am I relieved, but my family and friends are also secured knowing that I am in good hands. Alert1 is my guardian angel and I am very grateful to have the service.

My mom fell in our backyard some months back while my husband and I were at work. She wasn't hurt but was too weak to get up. She lay in the hot sun for a while but then managed to crawl onto the back patio for shade. It was several hours before my sister (who lives next door) heard her faint calls for help. This ordeal took a lot out of her and the next couple days were tough on her. It was a very eye-opening experience.

We have the Alert1 for my mother-in-law. My mother had a different system that we were pleased with; however, we felt that Alert1 was a better option when we chose a system for my mother-in-law. Alert1 gives family peace of mind while giving the senior the freedom of living alone in their own home.

Peace of mind, that is what the Alert One service brings for my family. This was a gift for my dad, who is having health problems and is at high risk for falling. At least, we know that he can just push a button on the wrist band or the necklace and help is a few seconds away. We are always notified of any possible emergencies, such as when he accidentally pressed the button. False alarm, but we were called right away when he did not answer the house phone. We would highly recommend.

I feel so grateful for knowing my mom has Alert1 in her home to keep a watchful eye out if she needs. She fell awhile ago and called on them from her kitchen and immediately someone answered her and calmed her down and called for the paramedics to respond and to call me to have me come to help her and to make sure the paramedics could get into her home. I felt so much better knowing she got help immediately and was comforted with that "voice" being there for her. She can feel safe being alone knowing all she has to do is push her button and help will be there for her no matter what. Thank you again for your friendly staff and quick caring responses.

I bought Alert1 for my mother a few months ago and we are happy with the product and the service. The setup of the equipment was really easy, and the service, so far, has been exceptional. If we do not call once a month to test the system, they call us to see if everything is okay. I will definitely recommend Alert1 to my friends with elderly family members that like their independence.

I contacted Alert1 along with their competitors to determine which company would be the best provider for the elderly of our church. At that time, our church had decided to provide this service to the members of our church who were elderly and lived alone, or who were in poor health with a chronic condition and lived alone. Alert1 provided the best information with the most professional and courteous representatives of the companies I researched. Follow-up calls as I continued my research were not pushy but were instead timely and pleasant. We chose Alert1 and currently plan to continue to do so as others in our congregation need the services and coverage provided by Alert1.

I researched many companies to compare services and costs. After much consideration and review of competing systems and discussion with other family members and their important concerns, we decided to obtain for my mother the Alert1 system for emergency help in case she fell or got injured and could not otherwise call for assistance. So far, she has not had to use the system. However, having this system at her home and available to her if she ever needs it for an emergency provides a lot of peace of mind and security to me and to the rest of my mother's family.

I got Alert1 for my 96-year old mother-in-law, because she lives on the farm alone and it is very comforting to know she can push the button and you are right there to answer her. If she doesn't answer, then you call me. Sometimes she pushes the button and doesn't mean to and you are all very pleasant to her.

I ordered this after seeing that AARP recommended it (perhaps 3-4 years ago). I have tremendous peace of mind that mom has it on. She wears it 24/7 and it has never gone off by accident. It was fairly easy to set up and the family loves the lock box with the house key in the doorway.

My 84 year old mother fell twice before I started her Alert1 service. The relief of knowing that she is being monitored 24/7 has been life changing. The service has been great and she has been very good about always wearing the alert bracelet when she is home. Thank you for the peace of mind.

My parents were adamant they would stay in their home, at 91 and 90. As an RN with over 30 years of experience, including home health, I told them Alert1 was going to be in their home. I live in Colorado, they live in NY, and there is no possible way to get there fast enough if needed. They both faithfully wore their bracelets, and to date have not needed help. My mom died 25th of May, just last month unexpectedly. My dad is alone a lot, but continues to wear his bracelet, giving my siblings, myself and everyone who cares for him great reassurance. Every aspect of set up and follow through by Alert1 has been superb. Thanks to you.

I recently purchased an alert system from your company and was very impressed with your response and the speed at which you delivered the product. The ease of installation and set up were a breeze. I feel much better for my dad now that he has the system installed. I would recommend this to anyone who needs one. Thanks.

I pay for Alert1 for my grandmother who lives by herself. The service provides wonderful peace of mind for both of us, and I'm more than pleased to have her on the service. I like knowing that she is safe, that she can have help at a moment's notice, and that she isn't losing any of her freedom either. While we never received the key-box promised when we signed up, we're still very pleased with Alert1’s services.

I am disappointed in the response time; sometimes it’s 1 to 2 minutes. I live in a small house (1300 sq. feet) and I have the box in a central location - in my kitchen - but the responder cannot hear me when I'm in my bathroom and can barely hear me when I'm in my bedroom.

About a year ago, my mother-in-law's health began declining. In November she suffered a fall and a broken hip. It looked as though she would need to seek assisted living arrangements, but the affordability and convenience of Alert1 enabled her to remain in her own home. This has been a great comfort to my husband and I - peace of mind!

I have been with Alert1 for almost a year and the feeling of security is the greatest thing. I have several times activated the button by mistake and they are so nice to accept my explanations. My children feel better about my having this. I would definitely recommend this to anyone who is alone or whose family is not close by. Get it, even if you never have to use it.

After contacting a representative at Alert1, I was given many details and information about the product. Since I had checked into other companies, I decided that Alert1 would be the best fit for what we needed. The product was promptly delivered to me so that we could get my mother hooked up with the system. Fortunately, she has not had a need to report an emergency. However, your customer service has since contacted her just to make sure everything was working and to test the system. I am very happy with Alert1 and would recommend it to others.

I absolutely love the Alert1 MKGD. It gives me such a feeling of security. I had experienced five occasions when I was in serious trouble and a friend found me. She saved my life because I lived alone and was unable to seek help for myself. I still live alone, but am no longer fearful because “I'm not alone.” Not really. There's help very near me. It's wonderful. I like the extra alarms that came with it and the lock box by the door. I'm so glad I made this choice and have already recommended it to friends.

My 96-year-old mother fell in her kitchen and broke her hip. She pushed her button and immediately was talking to someone who ascertained the problem and called an ambulance. My sister, brother and myself were called as soon as the ambulance was called. I was on my way home from work and got a call from my place of employment telling me Alert1 called when I was within blocks of my mother's home. I got a call from Alert1 on my cell phone right after that and was on the phone with them as I turned the corner to get to my mother's house. The ambulance was pulling in the driveway when I got there and my brother-in-law and a police officer were in the house. The woman from Alert1 kept talking to my mother until she knew the ambulance had arrived. The elapsed time for all this was well under 30 minutes. My mother may have been skeptical at first, but now she knows what a great thing that button is. Incidentally, she is doing fine and is back in her own home.

I signed up for service for my mother-in-law. She lives alone and had fallen and gotten hurt and it took a while for us to find out about it. Since she has had Alert1, we have had several incidents and the service has been outstanding! Emergency services were called and they arrived in just a few minutes to assist. She would definitely not be staying alone if it were not for this service. I would recommend it to anyone!

I signed my parents up for Alert1. After speaking with a customer service representative from Alert 1, I trust we will receive the services that are required. The customer service is great and we currently have not used the services for any emergency as of today. I trust that we will get the best support for my parents.

Living in the country where the power outages are often, I was worried in leaving my mother, who is 4 months shy of 97, alone in the house as she is on oxygen and the concentrator will go off with no power. Frail as she is, blind, can't hear well, if the power goes off or if she falls, she is to push the button on her wrist, Alert1 will call me even if she doesn't answer and I can get help. The relief I have knowing this system is in place for her safety is invaluable. I have recommended this system to several already. I simply could not be without it nor should anyone else in a situation such as mine.

My first experience was horrible, but I decided to tell someone and the lady that called me back went out of her way to make up for the inexperienced and not very bright person I spoke to the first time. Thank God you record conversations because there was proof of my accusations.

Being the care taker for my mom, it was hard running any errands without worrying or rushing back home. She has freedom to be by herself without needing anyone's help. Their service is top notch and they check in every now and then to make sure everything is working properly. We had the system in a matter of 3 or 4 days when we ordered it. We are very pleased so far.

We got "First Alert' for my 84-year-old father who lives alone in Florida. As his sons all live in Wisconsin with their families, we needed to find a way to provide my father with a support system so he could continue to live independently at a distance from us. "First Alert" was tested just two weeks ago when it went off at 2:30 am. When the system was unable to make contact with him directly, they went into action and contacted the first listed contact, the neighbor, who was able to get into his house and provide him with the care he needed within 5 minutes. When we were made aware of this incident, my comment to my father was, "First Alert is worth a million bucks. The system worked as it was designed to." It gives us all peace of mind knowing that if my father needs help, night or day he can just push his "First Alert" button and help will be there in a moment’s notice. Even though we are 1000 miles away, we feel easy knowing that my father has "First Alert" as his partner.

We decided to purchase an alert system for my mother-in-law for our own peace of mind. She was 90 and living alone. After much searching and looking for what we felt would be the best fit for her, we chose Alert1. Little did we know that about a month after the purchase, the system would be put to the test. She fell on the middle of the night and dislocated her shoulder. And just as the system advertised, she pushed her button, told them she had fallen and needed assistance. They made their calls and assistance came. I must say that she was on the other side of the wall, about 20 feet from the machine and they picked up her voice just fine. I would strongly recommend the unit to anyone. I would advise the purchase of the key box mounted in an accessible location outside the door. The paramedics were able to use the code we assigned and get into her house without causing any damage to the structure. Thank you Alert1!

I can't say enough about how prompt and efficient your personnel have been to me. Whether I've activated the device by accident or tested it to be sure that it was working properly, I've received a response within two minutes each time. And I'm assured that it's perfectly okay to contact them for any reason. Good job! I'm very happy that I have chosen Alert1!

Our unit was delivered within a day. It was very easy to install and the personnel were courteous and patient when we tested it. Although I didn't have to activate it yet, and I hope I don't, I was contacted by the company as a follow-up to ensure everything was alright and that I was comfortable with the system.

I got the Alert1 for my mother who lives alone and has cancer. As her condition progresses, she is more prone to falling, congestive heart failure, fainting, etc. And with the Alert1 wrist band, she is within reach of emergency assistance. We test the unit periodically, as well as the company, by telephone and everything works perfectly. When we needed guidance to make sure everything was working, the telephone support staff walked us through the process step by step in a kind and calm manner. It's so worth having the Alert1 system installed in my mother's house. It’s almost like having a live-in aide.

I am very pleased with my Alert1 monitoring system. After researching the industry, I find Alert1 is priced very fairly and reasonably. It took a little research, but when you truly investigate the industry, you do find companies that truly take advantage of senior citizens. And then you have those that understand the fixed income we seniors must work with.

I doubt you will want to use my experience. I am an Alert1 client at my daughter's insistence. I have Meniere's disease, which I suggest your employees who speak on the phone to learn about. It took me a long time to convince them to speak so that I can understand them and all of them still don't. Thankfully I have not had an emergency. I hate the feel of the pendant "rope" around my neck (I seldom wear necklaces because of this feeling). At my request, you sent me an armband. It is the cheapest, tackiest armband I could ever imagine and I would not be seen wearing it. I haven't really checked into any comparable service because I feel I would have the same problems.

I would recommend Alert1. It gives me a peace of mind that someone is watching over my husband, even if I am not home. Luckily, we have not used the service for an emergency, but my husband has tripped off his pendant on numerous occasions. The attendant on the other end of the line has always been prompt and courteous in their response. My father also uses Alert1. We had an "equipment failure" (due to a mistakenly pulled plug) and we were notified in a timely manner so that I was able to figure out the problem. I have renewed our contract for another year - best money I have ever spent!

My elderly father has had to push the button a number of times. The response has always been swift and courteous. For most of these times, he needed an ambulance. But one time he told them he didn't need to go to the hospital, but just needed help getting up because he'd fallen. They sent EMTs and he was soon back in his chair and doing fine. I also appreciate the fact that Alert1 has not pestered me and other family members with sales calls.

Since the passing of my spouse, I have been concerned what would happen to me in the event of an emergency. Living alone leaves me wondering what to do. After a lot of web search, I settled on the Alert1 system. Since its installation, it has given me a sense of peace and satisfaction that I will now have a means of receiving help in the event I wind up helpless on the floor. I might also add that the Alert1 personnel seem to be quite friendly and knowledgeable, a good thing by all standards.

My mother is in her 90's. I signed her up with your company a number of years ago. I know that she is more secure because of it and that her family feels the same. She still insists on living on her own, even though she is somewhat unsteady on her feet. The bad news is she has used her call button on numerous occasions when she has lost her balance and can't get up. The good news is that your company was immediately in communication with her, EMT and me and the others on the call list. So, we all sleep better because of your valuable service.

This is a gift that I tell her (mother) is her perpetual birthday and Christmas gift, a gift that keeps on giving everyday. She has had to use it multiple times and is very pleased with it. She says everybody there is polite and very professional, even with an accidental trip. I live in TN, and she in central PA. It gives me the security of knowing she can get help, and her the security of knowing somebody is always there.

As I lay in bed unable to get up and heard the Alert1 operator say, "Help is on the way. Help is on the way," my worries disappeared. I thought this is just like the commercial and felt confident help would arrive very soon. This happened at 2:00 am when I awoke with the muscles in my back absolutely frozen. The Alert1 operator put me in touch with our city emergency squad and stayed on the line until they arrived. I felt such great relief being in touch with a compassionate human being and knowing they would be sure I would get help.

I really haven't had much experience with the Alert1 system. I heard from someone at the beginning of the service and haven't been contacted since. I don't know if any of the remote items even still have functioning batteries. When checking or as an accident, I find the sound on your end to be so high that it is difficult to hear the person communicating. I've really had little to no contact with the equipment or the service.

My husband's life has been saved more than one time with Alert1. He has had 2 strokes and is unable to communicate, but he knows how to push the emergency button. Someone is always available to help after he pushes the button for help and stays with him till help arrives. He could not live without it!

My siblings and I purchased Alert1 for our father who lives alone. Our pride-filled father doesn't want to be a burden to anyone and refuses to come live with any of his 5 children. He gladly accepted our gift of the Alert1 system. Thank goodness! My dad has never had to push the button in an emergency, but we do regularly "test" the system. He is always greeted warmly and professionally. Alert1 has greatly eased our minds. Thank you.

I researched various systems online for my 87-year-old mother-in-law and the cost and reviews of Alert1 made more sense to me than any of the other systems out there. When I called to inquire about the system, the customer service rep was very nice and informative. Everything that he told me was reinforced when I called back several days later. The price didn't change and neither did the benefits that I was told. When I received the Alert1, it was very easy to set up and we tested it right away and were contacted in less than a minute. After we had it for 30 days, we pushed the button for the monthly test that was recommended and the call came in in less than 20 seconds. We are very happy and confident in the system and not leery of being away from home and leaving her alone. It is a great peace of mind and you can't put a price on that. Thank you very much for your product. I recommend it to everyone in our situation.

I ordered the basic package for my elderly mother who is living alone. I anticipated setting it up for her when it arrived, which would require a special trip out of the state to go visit. To my surprise when I arrived, the unit was correctly installed and ready to use. Mom had read the simple instructions, installed, and tested it out. She claimed innocence, however, because I think she thought the installation was a good excuse for having me visit - and I never complain about a home cooked meal.

The customer service was excellent and courteous. My husband and I were completely oblivious as to how we should go about getting this service started for my mother-in-law. Shelby was very understanding and completely patient with us. Once the system was set up in her home, she was falling numerous times. The call staff were quick and efficient in calling us, even at 2 to 3 am in the morning when we weren't necessarily coherent. Thank you, Alert1, in helping our family have peace of mind that our mother-in-law would be able to have help at the tip of her fingers when needed. I would recommend this service to anyone.

Alert1 was a gift for my grandmother who has stage 4 lung cancer. She has always been independent and was not thrilled at the idea of needing help. Once we convinced her to try it, she loved it. We all feel at ease now in case she were to fall or need help. The staff has been very polite and helpful since the day we set it up. My grandmother did set off her bracelet a couple times, accidentally, and my grandma was so pleased with how quickly your company responded. She was also impressed with how polite your staff was, even knowing it was not indeed an emergency. Thank you for providing us peace of mind and quality service.

After some heart issues that resulted in having a pacemaker installed, I heard from a neighbor who thought I should have a monitor system in case I have further problems. Since I live alone, I thought it might be a good idea. I spent a long time researching all the different brands available and ultimately decided to go with Alert1. They seemed to offer more for the money. Now that I have that system, I completely agree. The system was super easy to install and I selected the wristwatch type personal button over the necklace pendant style. I have checked the system from different locations using the wristwatch button as well as the extra mountable button that came with it. The staff on the other end always seems pleased to help me; no one ever sounds bored. They are responsive and I feel protected should an emergency arise.

My dad, rest his soul, used Alert1 and its service was valued. Now, at age 61, I have cancer and need the services of Alert1. When I travel to another state for treatment, I simply contact Alert1 and request that my service be postponed until my return. I've been very satisfied with my experiences with Alert1 and would highly recommend it to anyone who needs its assistance.

I received a phone call while on vacation. The call said that mother’s alarm went off, but Alert1 could not get her to respond. Alert1 had police there within 2 minutes to discover she was not home. Alert1 stayed on the phone with us, which was a relief. It turned out the cat had stepped on the alert button on the console. It worked just as we hoped it would. We highly recommend Alert1.

We got it due to my dad’s health. He has used it 5 to 7 times since the first of the year and I can't say enough about Alert1 - fast response, friendly, and very helpful. It’s never costing us another dime. The fee we pay each month covers it all and it’s less than anyone else we looked into. Alert1 has saved my dad’s life due to the fast response. They have always let me know when my father called for help so I could meet him at the hospital to comfort him. Thank you for all you do, Alert1. I don't know what would have happened without you.

We acquired the system, installed it and used it. It worked well. We paid the annual amount. However, mom died. We had the system less than 6 months. There should be a pro-rated amount to refund. If word-of-mouth advertising means anything to Alert1, it stands to reason you would have a refund program in place.

Alert1: excellent. I ordered this for my mom who lives alone. Thank goodness we haven't had to use it for a real emergency, but we have tested it several times over the past 9 months and each time we received an immediate response from a caring person who called using mom's first name. Peace of mind. It's a nice thing!

Both my parents are 79 years old. We have never had to use the Alert1 system, thank God. I, along with my sisters and my brother, felt so much better once we received and hooked up the system, which was very easy to do. I had to call a couple of times and always was greeted by professionals. Thank you for your product. It has put our minds at ease knowing "someone" is always there with our parents when we cannot be there.

It works great! I got Alert1 for my elderly parents who insist on living alone in their apartment. They have used the system 3 times by now and it has worked great every time. I get a call from their center letting me know what is going on and they also call my husband to be sure we are contacted. I did have to get used to seeing a call from Utah on the caller ID so I'd know it was Alert1.

A++ service. Alert1 was my grandmother’s choice for a medical alert company. Alert1 helped her on several occasions when in need. When it came time that my mother need a medical alert company, there was no question as to which company we were going to chose. Thanks for being there with a great product and service.

I purchased Alert1 service for my father-in-law and mother-in-law over one year ago. The service has been very user-friendly and any local power issues have gotten a prompt response from the Alert1 central station. Recently, there was a malfunction with the unit that could not be corrected over the phone. Alert1 immediately sent a replacement unit that was already pre-programmed to the account phone number. I was able to talk my 90-year-old mother-in-law with great ease through the set up procedure and her service was promptly restored. Alert1 allows my mother-in-law to continue to live on her own with great peace of mind for her and her family.

I had the great experience of connecting with the customer service staff at Alert1 who could not have been any better in assisting me. My father-in-law passed away earlier this month and I had a question on what I should do with his Alert1 bracelet. The service team was great! Additionally, they made a change to the name on the account so as "not to upset" my mother-in-law when she saw the invoice arriving for her own Alert1 system later in the year. Since I am a director of a home care/home health company, I recommend Alert1 to any client who indicates that they need an alert system. You guys are great! Thank you so much.

I purchased Alert1 for my mother after investigating several companies. I am more than pleased. The service was excellent and the people on the telephone are wonderful and caring when they speak with her (she has pushed the button by accident a couple of times). It seems a wonderful value for the money and it brings peace of mind to those who care for folks who need a "lifeline" in case of a problem.

I purchased Alert1 for my mom who lives 970 miles away from Houston in Tennessee. The peace of mind I have knowing that she has instant access to help if she falls or is in distress or trouble is priceless. Thank you so much for your product and affordable payments! You are a valued part of my family!

When I was looking for a medical alarm necklace for my recently widowed mother, I checked a lot of companies online. I called a few of them with my questions. Alert1 was the only one that didn't keep calling me back over and over pestering me to buy the product. When I did decide to go with them, I found their salesperson easy to talk to. She answered all my questions. I set my mom's system up last month, and it was easy to install and is also easy to use. We love the lockbox they sent, as my mom was really worried that if she pushed the button, the firemen would break down her door. Now, she isn't worried about that. Overall, I'm very happy with our decision.

My rapidly aging parents have really needed something like Alert1 in their home. I was so relieved when they got it installed. It's easy and simple for my mom to wear the trigger button around her neck. We haven't had to press that button yet, but boy it is good to know it's there when we need it! She's at a very high risk for a fall every day and knowing someone will stay on the line with her until help arrives in case of emergency has really helped my peace of mind.

Having Alert1 has been a valuable tool for my parents to continue living in their home. They each balk at wearing the pendants sometimes; but they do wear them more and more often. In their situation, my mother has lost her mobility and my father has become hard of hearing. So either could have a fall where the other can’t help or know to summon assistance. With Alert1, both are enabled, and it’s nice that Alert 1 doesn’t charge for the second pendant in the same home.

My mother has had her Alert1 system for some time now and so far has had absolutely no problems or issues with it. It was quick and simple for her to install, and now the whole family has peace of mind that help will be there if she needs it! We are very happy with the Alert1 system so far.

My father has been living with multiple sclerosis for 40-plus years. His dedication to his health has kept him walking and mobile for several years. However, this last year has been extremely difficult for him. He had two major falls within 6 months. The first left him with a broken shoulder; the second, a broken leg. After much resistance, he finally agreed to call Alert1. The operator was extremely professional and compassionate. She answered all of our questions and gave us several membership options to choose from. My father liked that he could choose to have a necklace or a bracelet. We were able to give the operator several contact names and numbers which I find important as my sister and I work full-time. Not only are we extremely satisfied with the product, but we now have peace of mind. Thank you, Alert1.

I have used Alert1 for medical monitoring for my elderly mother for the past 5 years. I have absolutely no complaints and am so glad I chose them for the service. Being stubborn, my mother stopped wearing the transmitting necklace after about a year. She never gave us kids any reason, it just always sat on the table out of reach had she fallen. Well, 3 weeks ago she fell. She laid on the floor only a couple of feet away from the base unit and the necklace, for 3 days until she was found. Had she been wearing the necklace, the always polite operator could have called my sister that lives just a few miles from her, and avoided the kidney failure caused by dehydration from laying there for so long.

I order the best value system for my sick father. The web advertise it included a complete medical alert system with two-way voice, 30-day risk free trial, free spouse monitor, free shipping, a room and hallway button, an access lock box for $330. Upon receiving the box, the second alter button was not shipped and the hallway monitor was also not included. The fact the company couldn't complete and ship their best value products was a concern. How would they then respond to an emergency? I requested a refund and was told the shipping label will take 7 to 10 days. The refused to give me an authorization number over the phone.

I ordered a unit online and prepaid for one year of service. The unit was ordered in my name and address but was to be used by my 90-year old mother at her home. Since we were planning to install the unit on a Saturday evening, possibly after customer service hours, I made several calls to Alert1 to ask questions and to make sure all our bases were covered. The day before the installation, someone from Alert1 contacted our mother directly to inquire about the status since the unit had not been activated. Since we had not yet discussed the unit with my mother, she was quite upset. Then, a person from Technical Support called me to discuss options for reprogramming the unit if it was needed. Several hours later, I received a call from another Technical Support person telling me that the previous information provided was incorrect and provided another response.

When my father died, I called to cancel the service and was told to ship (express) the box back to them because the billing would not stop until they received it. They also instructed me to insure the box for $350.00.

Did Alert One put one over on you? In your article on home medical alert systems, you state that Alert One is your top choice. One of the reasons being that they are cheaper by charging only $19.95 per month, and that one can save hundreds of dollars using their service. On their web site, they refer to your article as an endorsement, and link the reader to it.

The company was as advertised. Their prices were reasonable; their service was straight-forward. There was no high pressure (didn't even have to talk to someone unless I wanted to). Equipment arrived timely and was easy to set up. When we tested it, they called back within a minute. It's refreshing to have a company do what they say they will and not have 100 disclaimers in their contract. So far, we are very pleased.

After reading your assessment of Alert 1 while I was in the process of researching and purchasing an alert system for my mom in Florida, I contacted that company and two others. Alert1 was unable or unwilling to give the locations of their "emergency call reception centers". They were unwilling to answer questions about their size, location, approximate servicing clients or approximate number of individuals servicing those centers. Their costs were higher than those you mentioned in your article (30%) or so but still in the same ballpark, so that was not an issue for me. Citing "security" issues, they refused to give information I mentioned above. I can see no logical reason for me, the consumer, not to be given that data. It makes me suspicious about the adequacy of the system when information is not presented openly and routinely. Obviously, I will subscribe to another service but I do feel since it was your "endorsement" that initiated my consideration of Alert1, I should convey my concern to Consumer Affairs.

On February 16, 2001, I entered into a contract with Alert One, Inc. Within a couple of years, a new company purchased Alert One, then there was another buyout and yet another buyout. Now, I get stuck with Devcon Security Services Corp. Initial contract was for 3 years and renewable thereafter. The service provided by Devcon Security is substandard, and I want to know if this contract is still binding. Devcon refused to release the contract and requested a buyout from me. I am totally against this and now seek your assistance.