Alert1 Reviews

It is always nice to know you are there when I need you.

You do an excellent job. Great service.

It is easy to set up and use and every test we've done has worked!

The caller is always kind, clear speaking, polite and courteous.

I think your customer service is superior to other similar companies both when we initially purchased and for questions and requests since we purchased it.

I bought the Alert1 Medical Systems device for my 80 year old mother. While at a bridge game, her faulty device was activated in her apartment. She lives alone and has no pets in a doorman supervised building in New York City. Surveillance tape shows no entry to her apartment while she was not home. The EMS was notified and since there was no answer at her door, they broke the door down causing over $5,000 in damages. Her insurance company covered most of the losses, but she was still responsible for the $500 deductible. I asked Alert1 to simply cover the $500 deductible and refund the year we paid in advance of $311.40 as this device was clearly defective.

My mother had an Alert1; however, she did fall and fractured her hip. She will need healing time and extensive physical therapy for several months. Alert1 was not willing to postpone or hold any billing while she was in a rehab facility. I am a physical therapist and have recommended this to many clients. I will no longer advertise or recommend Alert1.

Thank you for calling the closest relative to give them the heads up. My mom is a snow bird and lives by herself through the winter. When she was not feeling right, she pushed the button and Alert 1 notified me about everything, even though it was in the middle of the night. That is why I have Alert1.

I fell in my apartment and pushed the emergency button. My son lives in the other side of the house. He came to my assistance immediately. The operator also called my second person which was not necessary in this instance.

I was so reassured that my mom was responded to so quickly. It is ever so important to my mom that a comforting operator stays on the phone until help arrives.

Best value and no long term contract. I love getting an extra bracelet at no cost and the lock box outside for responders. I tell everyone who notices my bracelet and asks about it what company I use and why it's the best!

I passed out and fell on the living room floor but managed to push the emergency button. The operator stayed on the line until my husband and first responders arrived. This service is well worth the price.

We were very pleased with Alert1 and the very quick response of the 911 team, who were able to access entry to her condo building via a lock box in the entry hall, and then into her unit using her Alert1 lock box and the code provided by Alert1. She wears her button on a wrist band day and night, so it is always available to her.

Alert1 has been a life saver for my mom of 92 years old. If you have an aging parent, this service is a must. Before I got this service for my mother, I did not realize how valuable it would turn out for her and give me peace of mind.

My mom collapsed. We pushed the button and Daniel responded. He stayed on the line until first responders arrived and was very helpful and very comforting to all of us who just happened to be celebrating my mom's birthday. We are very grateful for this service. It gives me great comfort since I am many hours away.

Alert1 was contacted when my mom's chair accidentally collapsed while she was seated. My mom could not get up as she is elderly and has mobility problems. My mom used the necklace button and the Alert1 operator summoned local EMT help. A second problem occurred as the manual garage door opener keypad malfunctioned but the EMT was able to break a side door window and gain access to the house to help my mom. I work a rather long distance away and could not have helped my mom as quickly. Thanks very much, Alert One. You provide a great service for peace of mind.

My mom fell in the kitchen. She immediately pushed her button for help. Although she was pretty far from the speaker, the operator was able to understand that she needed an ambulance immediately. She was bleeding heavily in addition to having a broken nose, chin bone and eye socket bone. This service absolutely saved her life. Thank you!

Excellent customer service rep helped setting up the account and then communicated with the user in another state to make sure her needs and concerns are met. Alert1 provides the relief to the family of the user that she'll be well taken care of in case of an emergency. The price of this service and requirements exceed those of perhaps a bigger named (and advertised) company in the industry that locks you into an unnecessary and more expensive minimum timed service/contract for a service the user may not like and use. But that unknown isn't known until after you are a locked into a contract. Alert1 doesn't have that silly requirement and restriction that tells me Alert1 genuinely is more concerned about the user's well being than the big money company who apparently has a higher priority in making money. Thanks to Alert1 for providing excellent service and assistance to our family members who was badly in need of such care.

My father fell in the bathroom and pushed the button that he wears 24 hours. He was up at 5:30 am going to the bathroom and changing some clothing and protective wear. He fell in the bathroom. Alert1 notified me that he had called and that he was unhurt, just unable to get up. I told them to hold the call for an ambulance until I arrived, which they did. All told, Dad waited for the ambulance about 20 minutes, but when I notified Alert1 that I was there, it was only 5 minutes until they arrived. The ambulance EMTs were great and took Dad to the hospital; en route they took his blood sugar and found they were extremely low. They supplied him with some stabilizing sugar. All in all, our experience with Alert1 was far and away better than the service and compassion we received in the ER.

My 96-year-old mother has used her Alert 1 button on three different occasions. Every time, the service was prompt and help was immediately called. We are very happy with the service and I have recommended it to several friends.

Everything went great. I had blacked out after pushing the Alert1, but seemed like it was very little time before the E.M.T. got there. Thanks.

It was a comfort for all the info and taking care of contacts with emergency unit. It was a very good support to help me through the emergency. I feel better now, that when I am gone, that if my wife is able to send the alert, that she will get help.

Alert 1 has been very helpful to me in my caregiving of my mother. It has alerted me when she was having problems when I wasn't there in a timely and professional manner. I am grateful for this service because it provides me with peace of mind.

Easy installation and start up. The speaker is loud and clear and capable of hearing my mom's soft voice from a distance. They tested all the buttons. The Alert 1 response was quick and the rep was always courteous and professional. My mom actually used the service the day after we installed it. Very satisfied and I would recommend your service.

My mother has dementia and is a fall risk. We met with a geriatric nurse and she referred us to Alert1, telling us it was an alert system that really does work and is worth the money. We installed the Alert1 in my mother’s house and have used it about 10 times in the past 2 years. It is wonderful and it keeps the level of anxiety down when dealing with emergency situations. We have caregivers come to the house and they depend on the Alert1 in case my mother falls down.

Alert1 is a tremendous service. They responded immediately and waited with me until help arrived. They also called my daughter as soon as we hung up to notify her of what occurred and let her know all was OK because ER vehicles were here with me. They also told her what had happened (I had a fall and needed assistance) so she would know that everything was fine and nothing serious had happened. Thank you Alert1.

On the whole, I am very pleased with the service. From the beginning, there was no pressure (as with a competitor) and the price for what you get is great. I feel confident that my mom will be helped when I cannot be there, and I would recommend it to anyone.

I have needed the service more than once and each time has worked very well. Gives me a new feeling of security and safety as I live alone. Thank you.

My 92-year-old mom fell over in her chair, was wedged between the chair and couch, and could not get out. Alert 1 came to the rescue. Mom couldn’t reach the phone, but she was wearing her button necklace - it's just the reason we insisted on her having it. I cannot commend Alert1 enough for their prompt response and professionalism. I have peace of mind knowing someone is there for her. I cannot bear to think how long she might have been stuck there if not for Alert1.

My mother fell and broke both of her legs. My father pushed the Alert 1 button and help arrived within 2 minutes. I am so happy I purchased this product for my parents to use. I give all of us peace of mind knowing that it is right at their fingertips.

We recently purchased the service for my wife's eighty-six year old mother. Within a couple of months, we had the need for the service, and we were not disappointed in any way. The service was prompt in response. The dispatcher was helpful and professional. The dispatcher not only notified emergency personnel, but contacted the immediate family so that we were all able to respond to give our assistance. I am a retired law enforcement of twenty six years, and this program has proven itself to me as completely professional and up to the task of protecting my family.

While I was visiting family out of town, Alert1 responded promptly to my father's request to assist my mother when she was non-responsive. Alert1 contacted the local rescue squad and informed me immediately. It was a great comfort to know that help was only a push button away when I was out of town, and that Alert1 made sure that I was quickly informed!

We are extremely pleased with the Alert1 service! We first bought it for our mother for the peace of mind it would give to all of us. Then, within a month of purchase, our mother needed it at 3:00 in the morning. Alert1 did exactly as promised, and we are eternally grateful as a family. Thank you Alert1!

I was called and asked if I could go and help my mother who had fallen in the bathroom. I was very glad that my mother was wearing the Alert1 so that she could get help right away. An added bonus was that Alert1 called back to make sure that my mother had been helped. Very nice!

I had been up to my mother’s home the day she had pushed her button and needed help. I was worried when I left that day because she had not been feeling well. She insisted she was ok and that I should go on home. When I saw the number come across the caller ID from the security monitoring system that night, I imagined the worst. The operator told me exactly what had happened, that she had fallen. She said my mother said she had no injuries but she needed help getting up and the paramedics were there with her as we were speaking. She provided me with all the answers I had questions to without even having to ask. I immediately called my mother and she said she was fine and yes, the paramedics were there checking her over. She was alright. What a peace of mind to know just how well this works when things like this happen. She has had Alert 1 for a little over a year now and this was the first time she has needed it. I am so thankful for Alert 1!

I live in Arizona, and my mother, who uses the service, is in Missouri. I was so relieved that she had the service. It was prompt and the operator stayed on the line comforting my mom until help arrived. She fell a few years ago and did not have the service. Now we have Alert 1. Thank you Alert 1 for your service.

The time was 1:40AM and my phone rang with the call you never want to get. It was the Alert1 operator telling me that my mother's emergency button had been activated and that she had fallen. She had hurt her head and back and was unable to get up. The Alert1 operator had already contacted 911, so the ambulance was en route. I immediately went to my mother's, but I live 30 minutes away. Even though I was anxious about what happened, I was comforted in knowing that the ambulance would be there and helping her before I could get there. My mother will be 77 years old this year and still wants her independence. With the Alert1 system in place, she is still able to maintain that.

My mom's close friend was at her home when he had a heart attack. She pushed the button on her necklace and gave them the information. Help arrived very quickly. The service then called me on my cellphone and we arrived in just a few minutes as well. Unfortunately, they were unable to save my mom's friend. However, my mother knows she did everything possible to get help to him as soon as possible with her Alert1 system. Thank you, Alert1.

I fell in my garage. The cement came up and met me head-on. I couldn't get up as I have a bad back and weak legs. I pushed my Alert1 button and got immediate response. Within five minutes, a medical team was here and got me up and checked me out. They even carried in my groceries for me as I had just returned home from shopping. I am so thankful I have the Alert1 program and feel so much better knowing that someone is getting help for me.

I received the Alert system as gift from my children after suffering an episode of congested heart failure coupled with a stomach aneurysm. My daughter saw the commercial and polled all my kids to pitch in for a year's subscription. The peace of mind to them alone is invaluable since I live alone and emergency assistance on short notice is premium. I have had to use the system a few times since last October and feel so much secured having it. The neck pendant is with me at all times and the additional panels throughout the house provides immeasurable comfort. Being able to pay for a year's subscription in lieu of month to month and thus saving money each month is another feature my family enjoys. Response time is fast and even if I respond, once I press the button, knowing my family will also be notified is great.

My 96-year-old mother fell at around 3:20am last week. I received a call from the Alert 1 operator, as did my sister. My mother is the user and the payer on this account, but I am filling out the survey because she has no internet. The operator told me she had called the aid car and the firemen were there in the house when I arrived. Your operator did a good job and we are very happy with the service.

My mother lives 3 hours from us. With the security of Alert1, I know my mother is only a button away from help. Your call-out procedures are excellent. My mother fell and I was called, put at ease as first responders were with her and your rep was absolutely reassuring and had all the info I needed before I drove up to see my mom. Linda **, Maryann's daughter - thank you all at Alert1.

It's not just peace of mind for our mother. The one time she needed you, it was all so efficient for us too! We were all contacted in such a calm manner and everything was taken care of. We just had to show up. No cross-calling each other, no confusion. It was great.

I am the daughter, who happened to be at my parents' home when my father suddenly became ill. I was unable to get a hold of my husband and I cannot pick up my father. If it weren't for Alert1 and their speedy service, I don't know what I would have done. When things like this happen, you tend to panic so it is the easiest thing in the world to just be able to press that button and get immediate help. I am very grateful for that.

I am a caregiver and was at my lady's home the day she needed emergency service. Even though I was in the other room and could not hear my lady, she pushed her alert button which also alerted me that something was wrong. Then after I reached her in the other room, Alert 1 was able to contact emergency personnel so I could stay next to my lady instead of leaving her to get to the phone. It was comforting to my lady and a big help as the caregiver.

Service worked exactly as advertised. My mother-in-law fell in her basement and couldn't get up (she had fractured her pelvis). Within minutes, calls were placed to 4 numbers until we were reached. The operator stayed on the line with her until we arrived and then called the ambulance. I couldn't have asked for better service than that. If it hadn't been for Alert1, she would have been laying on the basement floor for hours, possibly until the next morning. Money well spent!

I purchased the system out of fear of my wife having a health emergency while I was at work and she was home alone. Fortunately, I was home when it did happen, but I couldn't leave her side to get to the phone. One push of the button on her necklace got me someone to summon help right away. That one time Alert1 came through for us when we needed it justified the investment. That's all it takes. That first time makes the money you spend worth it. One of the smartest and best investments I could have made.

My father had an arterial bleed and if it had not been for his Alert1 (which he originally said he did not need), my father would probably have bled to death. He is 90 years old and lives alone. He was able to call for help and hold his finger on the bleed area until the EMT's had gotten there but lost a lot of blood in the process. A few years later, he fell at home and called Alert1. They sent the EMT but my dad refused treatment. He just needed help up and family members did arrive. When he had a TIA attack after dismissing the EMT's, we called them back and had him transported to the hospital where it was diagnosed that he had broken his neck in the fall; two times that Alert1 helped us during times that could have taken our dad's life if he had not had immediate attention for his issues.

We were so happy to be notified when my mother fell and moderately injured herself and could not get up. We responded to the house right away and she was pretty calm, knowing that help was on the way. Had it not been for the Alert1 service, no one would have found her until the following day. Thank you.

Alert1 is great! Having the service saved my life recently. I was seriously ill but was too disoriented to realize that what was happening wasn't just a severe flu. A fall responded to by Alert1 resulted in an ambulance trip to the hospital where I got the treatment I needed.

I am the daughter of a couple who have Alert1. A short time ago, they had to use the service for an emergency. My mom was so pleased with how fast the response time was. I live in Colorado and my parents live in Michigan ... so it makes me so grateful that they have Alert1. My siblings and I would highly recommend this company!

My parents have pushed their button 5 times in the 2 years they have worn them. They are in their 80s and it would have been difficult if not impossible for them to dial 911 and stay on the phone for direction. The ambulance would have arrived, but we would not have known! Alert1 is a must-have service for them!

My mother, Loretta **, is the main caregiver of my father, Dennis. Despite all her ailments, she has been able to make sure my father is looked after. She is the one who wears the necklace and makes sure the other one is close to my father if she is away from him for even an hour. She used the service last week when my father became ill. It was nice that she didn't have to walk around with a phone and at the same time look after my father. It was nice to have someone on the line with her until help arrived.

I ordered the Alert1 system for my mother for the assurance it provides for her safety in case of an emergency. It provides an alarm system for the home. She can also take the wrist alarm with her when leaving her home. This has provided my mother and myself a great deal of comfort and I would recommend the Alert1 system for anyone with medical or safety concerns. The customer service help is friendly and professional. Thank you.

My parents have pushed their button 5 times in the 2 years they have worn them. They are in their 80's and it would have been difficult, if not impossible, for them to dial 911 and stay on the phone for direction. The ambulance would have arrived, but we would not have known! Alert1 is a must have service for them!

I recently installed Alert1 in the home of my 89 year old father. I was very impressed with the customer service I received when I ordered and subsequently installed the unit. Your personnel were efficient, friendly and especially helpful (even when we accidentally initiated a false alarm in the middle of the night). While I hope my father never has an emergency need to use it, the peace of mind I now have is comforting (I live 1,000 miles away from him). And the low cost and easy operation made this system an easy choice.

After my dad passed away, we were concerned about mom being alone in their great big home. Mom has a hearing loss and some medical issues. After researching all of the different companies, we chose to contact Alert1. From start to finish, the transaction was easy and totally seamless. Everybody who spoke to us or emailed or contacted us in some way was polite, professional, considerate and patient. The set-up of the equipment was easy and mom even understands how to use all of the features! She is 87 years old and mom and dad were married almost 66 years so this is truly a new lifestyle for her. The confidence having her Alert1 equipment guarding her is worth every penny we spent. The monitoring fee is reasonable and a great value considering all that is included. I really like that we had options as far as the payment plans. We chose to pay for a complete year which has given me great peace of mind. I would recommend this company to anybody and am more than totally satisfied with this experience.

My dad had just gotten out of hospital, he was still very weak. I had just left to head for home after being there for 16 hours to help him. I knew I should have put him in bed. "No," he said, "I am okay to walk to bed." Well, of course he fell, he didn't want to call me back. He knew I was tired. He had them just call the ambulance to help him get up and get to bed. Thank God he didn't get hurt but Alert 1 helped him not lay there till next morning when I got back. Thank you, Alert 1, you are a blessing.

I recently took a fall and waited hours for someone to help. I fractured my hip. Upon returning home from my hospital stay, I purchased the Alert1 system. It is comforting to know there is a friendly voice available at the push of a button when I need help. Alert1 has allowed me to continue to live independently. The optional Lock Box and Medication dispenser are an added benefit. It has given me a sense of well-being that I feared was lost forever. Thank you, Alert1.

My daughter researched medical alert systems for me and highly recommended Alert1. I couldn't be happier. It was extremely easy to install, easy to use and even the most economical. The support staff has always been friendly and patient. My daughter lives 2,500 miles away and not able to be here quickly in case of a medical emergency, but now we are both reassured that assistance is just a push of a button away. Thank you for providing us both peace of mind that will allow me to continue to live independently.

My 80+ year old parents are enjoying relatively good health and live by themselves in a retirement condo. My mother began to worry if they shouldn't be in a nursing home due to the fact that if she or my dad fell, there was little chance of either being able to help the other. She thought that if they had a "life alert" system, they could remain outside the nursing home for a few more years. I found Alert1 and called. The customer service there impressed me with their "no pressure" approach and the thorough review of the needs of my parents. I ordered and had it shipped to my parents' home. It took longer to move furniture to access the wall outlet and phone jack than to install. Once connected, the test was completed and both parents were very pleased with the courtesy of the on-call personnel. They couldn't be happier and Alert1 provides an assurance for my parents that they will be able to take care of themselves longer.

I ordered the Alert1 for my 91-year old mother who lives in a different state than I do for safety reasons. In the midst of it being shipped, she had a heart attack and went into the hospital. Also at that time, we had just experienced superstorm Sandy here in the northeast. The initial package was not received after two weeks after the order. I spoke with customer service and they immediately sent out another with confirmation signature of delivery. It was received very quickly. Then, about a week later, the first package also appeared. Customer service extended our date of initial service since we did not receive the initial package. They sent the second one very quickly and sent us a return postage label to send back the original package that most likely was misplaced in the mail due to the storm. I am very happy with how we were treated with respect, and how the whole ordeal was handled. I am very satisfied with the service so far, and am very grateful this will be in place when she returns home next week from the rehab facility.

We ordered the Alert1 for my mom who just moved out of our house and into her own apartment a couple months ago. We were very worried about her falling and not being able to get help. Alert1 was recommended to us by the rehab facility she was at before she moved in with us over a 1 1/2 year ago. I'm so glad I kept the flyer they gave us. One night, right after my mom moved into her apartment, she fell and spent the rest of the night getting up off the floor. We thought her cell phone would be enough to call for help, but it was out of reach. It tore me up to think she was stuck on the floor without help half the night. So, I found the flyer and made the call to Alert1. It arrived very quickly to her front door, and customer service has been so helpful with getting the system set up, which was very simple to do, and answering all my questions. Now my mom and all of us have the peace of mind knowing that a call for help is always within reach, which she wears around her neck. I highly recommend Alert 1.

I purchased the Alert1 in July for my mother who lives alone. She had fallen down in the past and it took awhile before anyone could get to her. With the Alert1, we both feel more secure with her being alone in the house. A month after receiving her Alert1, she walked in on a burglar who pushed her down, but she was able to push the Alert1 button and get help. Alert1 stayed on the line until police and paramedics arrived. I would recommend buying Alert1.

Greater peace of mind - This system really works. My father accidentally hit his button and left the home. The emergency personnel responded and then I was called. Thankfully, emergency services were not needed. Alert1 called me immediately after they dispatched the EMS. Thank you for being so efficient but sorry/happy that EMS had to come out.

I was looking for an alert system for my husband when I'm out of the house and Alert1 seemed to be the best that would fit our needs. It was easy to set up over the phone and I paid for the whole year to get the discount. I received the equipment very quickly and the set up was easy. When I tested it out the first time, the person was very helpful and let my husband go to the farthest part of the house and test how loud he had to talk in order to be heard (he has a very soft voice). So, I feel very secure with Alert1 in our home.

I purchased an Alert One emergency alert for my mother, Lois **. I was very pleased with both the system and the service. I had to return the medicine dispenser as she found it difficult to fill and operate, and a refund was made with no questions asked. I would definitely recommend this company.

I was impressed with the customer service I received prior to and after the purchase of Alert 1. The representatives were helpful and knowledgeable about the product and the service performed. My only suggestion for improvement is to include a mobile device for use when my mother is out shopping or just away from her home. Otherwise, the service meets our needs. Thank you.

Six weeks ago, my 84-year-old mother who lives alone fell. We didn't have a system at that time and were fortunate that she and I were talking on the phone when she fell. It was a Saturday and I live a few houses away. So I knew what had happened and was able to respond quickly. While my mother was in the hospital and an in-patient physical rehabilitation facility, I happened to visit with an older friend who has fell quite a few times this year. She uses and recommended Alert1 because she feels safe with this system. She can get help if needed and it allows her and her husband to keep their individual independence with activities outside of the home.

Fortunately my mom, Florence **, has not needed assistance, but when she pushed the button accidentally a couple of weeks ago, the response was prompt and the ambulance was at her house immediately - my brother and I both received phone calls from the center notifying us at the paramedics were en route to my mom's house. I'm her daughter, Carol **, and when I'm at her house every month, I always test the pendant and the response is within a minute from the assistance center.

Alert1 was incredibly easy to subscribe to and the setup of the equipment was a breeze. Alert1 pre-configured the base station so that all we had to do was follow the simple instructions, then place a test call. The operator who answered knew where the call was coming from, verified account info and thanked us for our business. What a concept.

I am a new Alert1 user. I found my sign up very easy and the equipment arrived in a timely manner. I installed it easily and the testing process was very easy. Each person I spoke with was courteous and helpful during the ordering and testing process. I am pleased that there is no contract, the price is right, and the equipment includes features for two.

Although we decided to change to a different company within the 30-day grace period, it is not due to any personnel issues or equipment failure. We simply found a company offering nationwide coverage for a reasonable price. The staff on the original order was courteous, although a little distracted. The equipment arrived quickly and was easy to install, and the customer service department was outstanding in the efficient way the emergency information was gathered. Even upon cancelling the service, the personnel on the phone was pleasant and understanding. I would recommend your company to anyone not able to travel or leave home.

I love the convenience of the Alert1 system. It was easy to set up and test. They were very prompt when testing the unit. I hope I never have to use it but I am glad it is here if I need it. I love the key holder for my door. It is so convenient.

When looking to provide myself with peace of mind over a loved one's independence, Alert1 was one of several services that I looked at. Hands down, after talking with the service representative at Alert1, my mind was at ease and my decision was made. When we installed the service, it exceeded my expectations with the voice quality and the sensitivity of the microphone. Not only does it provide me with the peace of mind that I want for my loved ones, it provides my loved one the security to be independent. Thank you, Alert1. You are truly in a class of your own.

I'm 82 years young and was hesitant about getting Alert1 hook up, but everything was very easy. Instructions were easy to follow and everything needed to get this set up was all included. I don't know now why I waited so long to get this item. My spouse now feels a little bit more secured.

I use your service for my independent (translated stubborn) 90-year old father. He feels much more secure knowing he has the emergency button, which he religiously wears on his wrist. I feel relief! We have tested it several times, and although he is severely hard of hearing, he still can hear your operators through the speaker. I do not have experience with any of your competitors, but Alert1 comes very highly recommended, and we are pleased with the service. Thank you.

I have fallen in the past so I decided to give this Alert1 system a try. I am very happy with the device and with the quick response team that contacts you if you need help. I have a renewed sense of security now, knowing someone is able to help me should I fall again.

This service has been wonderful to have for the peace of mind and "coverage" it gives. My family and I got this service for our mother to be with her for times when we can't. Although she hasn't needed it in an emergency, she has accidentally activated it. The operators have assured her that it was okay, and that it happens with most customers. They also use this opportunity to test and review the operation of the system with her, instilling a sense of confidence and alleviating anxiety that she may be charged for a false alarm. My family and I are grateful for this relatively inexpensive service. Two thumbs up and I would recommend.

I ordered the Alert1 system online and was surprised at how easy it was. The system arrived at my house in three business days. Several days earlier, my 89-year old mother had fallen and laid on the floor for 12 hours. We needed an alert system to contact a neighbor that could have helped her in minutes.

I purchased this service (Alert1) about a month or so ago for my 90 year old mother who lives in Birmingham, AL. Thankfully, she has not had to use it in an emergency situation yet. However, it has been tested several times. The response time and the reception are excellent and the service representatives are both knowledgeable and attentive. Thanks so much for giving me and my family peace of mind. I will definitely recommend.

Just recently, I received and installed Alert 1. It was a very simple process and so far, I have not had to use it in a real emergency but when testing the system, I have always received a prompt response. I recently had a stroke and am home alone during the day. My wife said this is for her peace of mind as much as my protection. It gives both of us the assurance that help will be available if needed.

I bought and set up an Alert1 system for mom at her remote home. This needed to be simple to install, simple to understand, and simple to operate. All was set up and running in 10 minutes and in 10 minutes more, mom was completely comfortable with her wristband, how to operate the alert system and how to talk with the very helpful Alert1 staff over the intercom. We had another company's system and this is much, much easier. Mom is more secure living alone and we are more secure knowing she's not alone!

Hi, my name is Debbie. I am writing not only for my mother Mildred ** but for me as well. I am the one who ordered the Alert1 system for my mother and she is quite pleased with everything so far. I ordered and had the nicest gentleman help with the order. He was very professional, friendly and offered so many answers to my questions. So far, we are so pleased with everything and would recommend this to anyone who needs assistance. I am very grateful that we have Alert1 and it was also great that we got a very good price for the year. Thank you for your service.

My name is Rhonda ** and I purchased the Alert1 system for my mom, Irene **. My Mom is 84 years old and lives alone, a very independent lady. Back in October, she had trouble breathing and hit the call button. By the time my husband and I got there, the ambulance was transporting her to the hospital. This is the second time my mom has had severe respiratory trouble. We almost lost her the first time back in July. I have no doubt that if it wasn't for the Alert1’s intervention in calling the ambulance, she would not be with us today.

After many phone calls to find the right system for mother, we decided upon Alert1. We were pleased with their customer service, their program, their pricing, and their redundancy centers. What put us over the top was that all their responders would be native English speaking; other companies did not make that promise - although they do have other languages they can provide as well. The system was easier than easy to install and the test went smoothly, letting us know we were in contact and had the peace of mind we were after. Thanks Alert1!

I had Alert1 in the past when my mother wanted to stay in her home, without having someone come into her home. It was important for my mom at that time, to keep her independence as long as she could. Alert1 allowed that to happen for a few years until we had to place her in an Assisted Living Facility. When my friend was diagnosed with terminal cancer, I again reached out to Alert1 for peace of mind. Unfortunately, I had to send it back in the first 30 days, due to my friend’s inability to be left alone soon after her diagnoses. I work at the University of Michigan Hospital in Ann Arbor. I work with seniors. I always recommend Alert1 to my patients and their families. They are an understanding and extremely helpful company. The monthly fee is reasonable and it’s easy for seniors to be able to afford having one in their home. When my mom had her Alert1 in her home, my siblings and I could rest easy at night, knowing she was protected if something happened. I will always stand behind Alert1. It's rated # 1, and that’s important when your loved one’s life is in Alert1’s hands.

My Altert1 device is the best gift I had ever received. Being less mobile than I used to be, I am able to live alone only because of security Alter1 gives me and my family. I have accidentally triggered the help button and the reps are very courteous and genuinely care about their clients. I could not imagine life without it.

I am 100% happy with choosing Alert1 for my parents’ needs. The customer service department, when setting up our account, was wonderful, answered all of my many, many questions, and even explained in detail how to set up the units in their house. The automatic payment set up was just an added bonus, and to know that my parents have the extra security of Alert1 being there if needed is the best thing in the world! Thank you Alert1!

Alert 1 is consumer-friendly. The website has accurate information and their customer service is great. The equipment was shipped quickly and was easy to install. You can hear the service from anywhere in the house. The only downside is that my mom doesn't hear well and so she cannot hear the service if she is in another room. The good news is that the service will contact family or Emergency Medical Services in the event they don't get a response from her. So either way, my mom is covered.

After many years of gentle persuasion, I finally convinced my mother to order an emergency pendant from Alert 1. The ordering experience was painless, and the device was less expensive than some of the others we considered. The Alert 1 representative was very helpful in explaining the different plans. I ordered my mom’s pendant on a Tuesday and it arrived two days later. We immediately installed the device. It was easy to set up, and Alert 1 was available by phone to answer our questions and to help us set up the device. They also went through a testing procedure with us to be sure it was working properly.

I looked at several websites having similar services and chose Alert1 because of the flexible subscription plans. I called them to get more information and the Customer Service representative was so helpful! He answered all of my questions and made recommendations that helped me decide which plan would fit my parents’ situation. The equipment was easy to install and test to make sure it was working properly. With Alert1 services, our family feels more confident that our parents will get immediate help in emergencies.

Alert1 is a good medical alert system. Fortunately, I have not yet had to actually use it but did accidentally bump the button and set off the system and the staff that attends to you when you do activate the system is very helpful, understanding and kind. The system is easy to hookup and easy to work.

My mother recently had to press her Alert1 button due to chest and abdominal pain. Alert1 notified me at work that the ambulance was on its way to her home. This process allowed me to proceed to the hospital and be right there for my mom when she needed me most. What a comfort a service like this was to our family during this emergency. Thank you, Alert1.

My mom pressed her Alert1 wrist panic button when she was dizzy and had trouble breathing. Alert1 immediately picked up and summoned the ambulance to take her to the hospital. Luckily, she checked out fine but it was very comforting to know that the Alert1 system worked as advertised! Thank you, Alert1!

Alert1 helps in super storm Sandy - Hurricane Sandy created hardships of varying degree for those of us on the East Coast. As all know, these varied from minor to the truly catastrophic. We had just lost our electric plunging the house into darkness as my wife's mother was exiting the bathroom. She quickly became disoriented causing her to fall back into the bathroom. She pulled herself to the edge of her bed and activated her help button. In less than 5 minutes, we were notified and were there to help her with both her physical and emotional distress. The system worked perfectly. Thank you, Alert1.

My dad fell but forgot to push the button. I called a neighbor who went to check on him. As the neighbor helped him, they accidentally pushed the button at 5:12pm. I was notified by Alert1 at 5:17pm. I thought that was very good. We are very pleased thus far with our service.

I'm very happy with your service and response to the family. There is a question as to whether you were on intercom or not; however, you did dispatch ambulance right away (which was very much appreciated). I am the payee in Oak Island, NC and my mother (who was in Calhoun, GA) is the one that uses the monitor. Thanks again for everything.

My blessed elderly friend and I are so thankful for the Alert1 service. She had fallen, lives alone, and could not get up to call for assistance. Thankfully, there were no broken bones or serious injury. Thank you each and everyone for providing this life saving service for our loved ones. We also both give thanks to our God for everyone at Alert1. Your dedication to assisting and possibly saving lives is vital to the health and well-being of our beloved family and friends. There is nothing more important on this earth than our loved ones and with your help, we will remain together for years to come. God bless everyone at Alert1.

My mom slipped out of bed and struggled for a time before finally pushing her Alert1 button. If she did not have the button, she would have been on the floor all day from morning until my siblings or I came after work to check on her. Fortunately, she was not injured but needed assistance getting up. My sister and the emergency crew arrived at the same time. The crew got her up off the floor and checked her out before leaving. We are happy about our decision to get Alert1 for my mom.

I signed up for Alert1's product for my mother who recently had several falls. The yearly plan seemed more economical so that's what I selected. I started the plan in April and my mother passed away, unexpectedly in July. I was told that I had missed my three months' trial where I could cancel and that I would not be reimbursed at all, not even a prorated amount. Why is it that Alert1 thinks it's okay to add salt to a wound by telling you that regardless that you can use it for your deceased relative anymore, you must still pay. If I cancel my car insurance, my registration, etc., early I am refunded a prorated rate so why do they think it's okay to not return a prorated amount to a client. This company does not care about their clients because if they did, they would not hold anyone hostage to a ridiculous policy. This is absolutely disgusting!

I got a medical Alert1 for my 81-year old mother. She had to use it and I was so happy she was able to save her life with a push of a button. She had a mild heart attack and medical alert saved her life. I would recommend this product for every elderly person who lives alone. Thank you for your service.

On Oct 2, 2012 I wrote a very unhappy review about Alert 1, at the time I was very unhappy with the company and felt that we had been misled and treated unfair. In June of this year my mother-in-law purchased Alert 1 and 30 days to the date she was killed in a car accident when an ambulance hit her. I felt that Alert 1 should have refunded her (us) money since she had paid for the year. Due to their cancellation policy, whomever I talked to say that they could not do that. I was very upset and again felt that was wrong.

Alert1 has been a staple in our house now for several years since my mother came to live with us. We are in and out of the house quite often during the day and we never have to worry that she's being cared for. In fact, the service is so efficient that we had a surprise visit in the middle of the night, when our cat stepped on the call button and the police wouldn't leave until my mother came to the door so that they knew she was well. We'll laugh about that for a long time!

Our experience with Alert1 has been similar to the other positive reviews here. Two years ago, on the advice of her doctor, we decided to look into an emergency alert system for my elderly mom. After some research, Alert1 sounded the best so we went with them and just want to report that it was the right decision. From the start, Alert1 was easy to work with. The equipment came immediately, instructions were clear and the set-up pretty straightforward. On those occasions when we'd speak with Alert1 employees, they were all friendly, helpful and professional. We weren't good about testing the system regularly but they would call with gentle reminders.

I was very impressed with the timely manner of the alert system contacting me regarding my dad pushing his button for help. It was 1:30 in the morning and the system told me that they could not get a response from him and would be sending an ambulance in the next five minutes. Luckily, he had pushed it on accident and nothing was wrong. But it was good to know that the system works so quickly.

Weight has been lifted off my shoulders! My 84-year-old grandmother has fallen down twice and had to wait for someone to find her. The Alert1 system is simple to use even for someone who was born before most technology! Well worth every penny to know she will get help if needed. I would recommend this system to anyone!

Even though my mom has as yet needed help from a fall or any other problem, it's nice to know that she has you there by her side. She has accidentally hit the button and within seconds there comes this voice out of the box asking if she is okay. It's a real relief knowing that if she really needs you, you are there.

I am very satisfied with Alert 1. Being almost 91 years old and living alone, it is nice to know there is help at the push of a button. I also like that they alert me once a month if I forget to check in to make sure all is okay. Your employers are very courteous and pleasant. Thank you.

We have been using Alert1 for my 95-year-old father who is residing at home with the help of caregivers and Alert1. The system has worked very well for him and his family who are not always available during the day. The responders have been very competent and cordial whenever we call to ask a question or change phone numbers. In addition, when the alarm has sounded, the staff calls the home within 30 seconds. This has been wonderful. Thank you, Alert1, for being part of my father's care team.

My wife and I have been customers for the past year and take great comfort in having your monitoring system. I work full time and my wife, who has a disability and experiences vertigo, is home alone in an 1800 sq. ft. home. Before leaving for work, I always check to see that she is wearing the signalling device around her neck. We take great comfort in this protection and your swift response when we test the signal monthly from various locations in the house. We are so satisfied. I keep your brochures on my work desk for visitors.

I ordered this for my mother who is elderly. She occasionally presses the button by accident. The operators are prompt in responding when the button is pushed and they are very courteous. They don't make her feel guilty about accidentally pressing the button. My mother trusts them to be there when she needs them.

Well, Alert1's product/service did in fact assist my elderly mom when she fell and could not get up by herself. She lives alone and has used the Alert1 call button twice in the last 3 1/2 years on occasions when she needed help. She lives alone and wants to stay independent as long as she can. Hey, I can't put her in assisted living if she doesn't want this. Alert1 is the next best thing for peace of mind. Local emergency response personnel are contacted and arrive on the scene in a few minutes - much faster than I could get to her house from my job that is 45 miles away. Keep up the good work, Alert1.

I received a call from Alert1 to tell me that the alarm had gone off in my mother's house and they would call me again with an update. Well, an hour went by and still no call. During that time, I was frantically trying to contact my mother who did not pick up her cell phone. Eventually, she called me back to say that she had been "testing" the system and was very pleased with Alert1's response and that the "emergency" had been cancelled. Only thing is, Alert 1 never called me back to tell me that it was a false alarm! The initial call was the last time I heard from Alert 1, though they did follow up with my mother promptly.

I bought this system for my Mom over a year ago. The people at Alert1 have been some of the most caring people we have dealt with in a long time. It is so hard these days to really feel like you actually get what you pay for and with Alert1, you get even more. The customer care unit makes you feel like you are the most important customer that they have and you know you can rely on them. Thanks to such a great group of people.

I have had the service for my Mom for the past three years and have been very happy with it. She has never needed it in an emergency scenario but has accidentally "called" on a few occasions. The response is always quick and pleasant. I examined several services before picking Alert1 and feel it is a great value for the service they provide.

I just wanted to relate an experience we had with my mother. She had fallen out of her car in the garage that was not attached to the house. She pressed the button on her wrist monitor but didn't think that it had worked. When she fell, she had also thrown her cell phone into the back seat. She crawled to the back of the car, retrieved her cell phone and called 911. When she called, she was informed that the paramedics were already in her house and looking for her. She has had a few fall experiences and the monitor was invaluable. We are extremely happy with the monitor and would recommend for any family that has an elderly loved one living by themselves.

I bought Alert1 for my mom because she had fallen and broken her hip once and then had fallen again and was barely able to get up. She wore it for a while, but hit it by accident one night and was embarrassed so she quit wearing it. Then she fell again and wasn't found for almost 24 hours. That did it for her. She now wears it 24/7/365. There have been a couple of accidental hits, but the operators are very nice and professional with her when that happens. Luckily, she has not needed it recently, but I feel a lot better knowing she has it. I am in the military and live 19 hours away so it's nice to know she will be taken care of.

Alert 1 has allowed my sisters and me to have peace of mind since my mother recently became a widow and had a fall and broke her hip. Both of these happened to mom within two months, and we were very concerned about her being alone. The customer service was extremely polite and seemed to genuinely care about my mother's well-being. If mother forgets to test her Alert 1 system, the Alert 1 Support Team checks on her! We are very pleased with Alert 1 and will gladly recommend Alert 1 services.

I thankfully received a call that my dad's device was reading that it was in a high temperature on a hot summer night. I was so thankful for that call! I live in a different state, but his neighbor was able to check in and make sure he was okay. Thank you for calling me! I did not know the device had the capability. One more reason I am glad that I got Alert1 for my dad. Thank you, thank you, thank you!

My mother has fallen several times and been unable to get up. She pushes her button and Alert1 calls the paramedics. They help her up. If necessary, they transport her to the hospital. Alert1 calls us to let us know that they have contacted the paramedics. We can then go to her home or meet her at the hospital. We no longer worry about her lying on the floor for hours. Alert1 gives us peace of mind and allows my mother to continue to stay in her home. We really appreciate this. Thanks Alert1!

I live 800 miles away from my 89-year-old mother and even though I have siblings who live nearby, I was still worried about her living in the house alone. Everyone was afraid to introduce the subject of an Alert1 type system because we knew she would fight us. But I purchased this for her and had it delivered. We set it up and the first time she tested it, the operators were extremely nice. The first few weeks, she set off the alarm several times accidentally and each time the operators were there, sympathetic and kind. When the day came that she really needed help, the system worked perfectly! An ambulance was sent to her house and my siblings were contacted promptly. Luckily, it was not serious and Mom is back home. But after resisting for so long, she now says she is so thankful that she has Alert1 just in case. And I am too!

After my dad passed away, we suddenly found my mom home alone. She was not ready to move out of her house, but was concerned about being alone if something were to happen. Last year, we signed up for Alert 1. It was a very simple connection process that started online. This past year, I received a call in the middle of the night from Alert 1. They said her pendant button was pressed and she was not answering their calls. I jumped in the car as they called 911. Luckily, it was just an accidental press of the button. The firemen were very kind and Alert 1 was also very helpful. It was nice to know the system worked great even though she was not in trouble. Thank you, Alert 1.

My wife fought a 16-year battle with three forms of cancer. Her last minutes in her own home were improved dramatically when she slid out of bed and immediately pushed the necklace button. I was at her side in minutes and had the EMS experts at her side in a few more minutes. No more than 15 minutes elapsed from the time she slid out of her own bed and she was in the ambulance on her way to her final trip to the hospital. Alert1 performed beyond expectations.

I purchased Alert1 for my grandmother a little less than one year ago, and I feel much better about her being home with it. She now has the ability to go outside and move freely around her home and always have help just a push button away. She was hesitant at first to accept it but after a few weeks, she began to wear the necklace and I really like that someone calls to check her equipment if she forgets each month. Thank you for helping me help my grandmother.

If it wasn't for me getting my 94-year-old grandfather Alert1, I would be one big worrywart. He has fallen a few times and was left on the floor until someone went there and found him. After reading all kinds of other companies, I decided to get him Alert 1 because of their great service. No matter how many times I call about something, they are there with a smile to help me, answering my questions. And since then, he has fallen and they were right there to get him help when I wasn't around. I think they are a great company. I truly love the fast service on getting him help when he needs it. Thank you so much for the service you provide.

I contracted Alert One services for my 89-year-old aunt who lived alone in her own home. (She also suffers from a bit of dementia/Alzheimer’s.) One of the things that I did with my aunt was to have her test the system once a month because I wanted her to be comfortable with what happens when you actually push the button. So, I'd sit there with her and have her push the button. Within a few moments, an Alert One representative would be on the line (the voice actually echoed throughout the home) asking if everything was ok? I'd have my aunt speak back to the representative (she can speak a little slowly sometimes) explaining that everything was fine and that we were just testing the system.

Five years ago, my kids gave me Alert1 for Christmas. No gift has kept on giving me as has that one. On three different occasions, it has brought help to my side in minutes. On the first year, it was this routine, "Help, I've fallen and I can't get up.” The second time, someone working on opening my window accidentally set off the alarm. When the Alert1 agent came on the phone, he answered that I was fine. Minutes later, a policeman was opening my door. The Alert1 agent was verifying I wasn't being robbed or raped. This last year during the big tornado that hit our neighborhood, I slid into the bathtub for safety. I didn't have my phone with me and it was ringing off the wall as my kids were calling me to check on my safety. I couldn't get out of the tub, so I pushed my button. The Alert1 agent came on and then relayed the message to my daughter that I was okay and sent help to get me out. Thanks to Alert1, I feel safe in every situation and not just with the routine fall (which, of course, is very important)!

Approximately one year ago, I signed my 86-year-old mother up for your Alert 1 necklace. She has been very happy with your product and was so pleased to tell me she had a "male visitor" one night. When I questioned her further, she said, "A man came into my bedroom last night and talked with me." Of course, this further peaked my interest. Upon further questioning, she said she had accidentally rolled over on her necklace during her sleep and had pushed the button by mistake. She immediately heard a very loud male voice ask her if she was okay. This is very good as she is extremely hard of hearing! Needless to say, we have been extremely pleased and have had much more peace of mind since she has been wearing the necklace. We would recommend it to anyone and we have!

I have Alert 1 now for a couple of years for my elderly mother who lives with me. We have used it on a number of occasions (unfortunately). But when we have used it, the person on the other end was always efficient and calm, and got us the help we needed in a timely fashion. However, there was one time it took them a little too long to respond after a call. And even on testing the unit the other day, it took a bit too long. If there was a heart attack, that could mean life or death. However, overall, the service is wonderful and I feel comfortable leaving my mother home alone. I don't have the luxury of not working, so I need some kind of assurance that there will be help for her when I can't be there.

I appreciate the opportunity to express my gratitude to the customer service staff of Alert 1. It truly puts my mind to ease knowing my loved ones are able to reach assistance now if help is needed. My parents both are in their 80s and live in a rural area nearly 100 miles from me. Both have had strokes, causing my father to choke now very easily, and my mother suffers with Alzheimer’s, which means she can no longer use the phone to call for help. With a push of a button, I now know he can get the help he would need.

We had a power outage a couple of months ago. So when the battery back up ran out, we got an immediate call from their call center. We have cable phone, so they didn't get through to us. Within less than ten minutes there were two EMTs at our door to make sure we were alright. In this case, we were fine, but they sent help to be safe instead of assuming.

Thank the good Lord I have not had a medical emergency since I signed up with Alert1, but on several occasions the button on my bracelet got pushed accidentally. Each time that it happened, I was promptly called back to see if an emergency did exist and they were always most gracious and showed no signs of being disturbed.

Since my father passed away, I was concerned about my mother living alone. Living out of town, I immediately looked into alternative medical alert companies. Alert1 was selected for having no contracts, reasonable prices, and easy installation. They even request monthly testing to check equipment. The only concern (as with all companies) is their response time from the moment "the emergency button" is pressed. My suggestion to others about obtaining this type of service is to compare and be aware. While researching, look into Alert1 and all their benefits and compare it with other companies. Another plus for Alert1 is that their website has provided all the important information on their website - other companies' websites make you call just to obtain their information!

My aging mother needed to use her Alert1 button for the first time this summer. Within 4 minutes of her pushing it, I as the first contact had received messages on both my phones, my brother was reached (but he was out of state), and the fire department was on its way! Amazing. When I returned to call, the operator was calm, concise and clear about what had transpired. My siblings and I want to make my mother's desire to stay in her home. This system allows that. Well done, Alert1.

Comfort is what I am calling it. As I care for my aged husband and have family that lives in another country, it makes traveling very hard. Last year, my mind wondered, how will I ever get to see them? But lo and behold, Alert 1 to the rescue. With the system, I was able to go and visit them knowing my Sweet husband would be well cared for and he was. One day, the electric went out and it was not long before they called to tell me and recheck the system. Every call has been with kindness and deep concern. Thank you Alert 1 for your service. Yes, you are a comfort to my husband and me. We recommend you to everyone we talk to. - Your happy, happy customers, Bob and Mary

So far, we haven't had to use the system other than moving it when Mom goes to visit one of her daughters for a few months out of the year and to check it on a monthly basis. This has been the best investment in security for all the daughters. We know that Mom is safe and that you have her back! She is 92 years old and living with a daughter, who would hate to think Mom is lying on the floor helpless until she comes home from work. The Alert 1 system is just what it claims to be - a life alert! All the dealings I have had with the folks there have been over the top helpful. They respond fast and are pleasant to do business with! Thanks for the reassurance that Mom is okay on her own and that you are right there with her.

I manage an account 400 miles from relative patient. She called in panicky saying system's not working. Patient is incapable of following directions, etc., so I called. Tech support calmed me down, patiently rooted out and solved the problem, asked for immediate retesting, and then followed up two weeks later, assuring patient he was there to help. Unbelievably responsive, helpful, and concerned with getting things right, I could not ask for more ownership of problem. Patient is at peace and unworried.

I reviewed all of the alerts via the internet to see what would work for me and Alert1, thus far, is the best. I do feel confident having the alert necklace with me. I am home all day by myself and I am not scared anymore. In case I need emergency care, all I have to do is push the button. The folks that are in the office are awesome. I have checked my Alert1 at the end of the month, and the gal that answered the phone was just so nice and professional. I certainly would recommend Alert1 and have told my family and friends how relieved I am that I do have it. Thank you Alert1!

I got this system for my in-laws last year and was wondering when the renewal was coming up, so I called to find out about how to renew. I found out it was automatically done, which was really nice since I had forgotten that I signed up for that. I can't tell you the peace of mind my mother-in-law has with this system in her home. She has told many of her neighbors about it. The thing she likes best is the lock box on her door. Her neighbor has a system through another company, and she doesn't have the lock box, and the rescue squad had to wait on her son to arrive when she called 911 in the middle of the night because she didn't have the box on her door. Good thing it wasn't a matter of life and death. I, myself, have used my in-laws lock box to get in their door when I have forgotten my key.

Our mother is 87 and lives alone. She is very active, but you never know what may happen; the possibility of facing a life or death situation was a wake-up call for us all. The feeling of security after enlisting Alert 1 as our safety net is immeasurable. Mom, as well as our entire family, is more confident that help is always a few seconds away as Alert 1 has always responded instantly during our test runs. With the absence of mental stress and anxiety, we are now experiencing serenity, calm, and comfort of mind. Thanks Alert 1.

I contacted Alert1 after my Mom fell and broke her hip and we realized she would not be returning home soon, leaving my Dad at home alone. My Dad had already had prior falls himself, so I could not risk him being alone in their home with no one there to help or even know if he fell. I researched various carriers and decided upon Alert1 who had all the options we needed for the overall best price. The service was set up with ease and worked perfectly just like advertised and now we could all sleep at night knowing Dad would have help available any time it may be needed. And I would be called also and alerted. I liked that feature. Thanks Alert 1! - Sincerely, another happy Daughter

My sister and I ordered the Alert 1 system in January 2012 for our mother after a pretty serious health occurrence. The system arrived when they said it would, included all the necessary equipment, and was very easy to activate. Their response team was very thorough and helpful with any questions we had. This system helped my mom, sister, and me sleep a little easier every night. Although it was never put to the test, as our sweet mom joined our dad quite peacefully early in August, I have no doubt it would have met our expectations. In addition to the above, Alert 1 also has a very easy and helpful return policy. I would recommend Alert 1 to anyone who has an individual they need to keep a closer eye on. Thank you Alert 1!

My mom began falling down quite frequently and required help getting up. Once, she was stuck for at least 6 hours before someone found her. I have no fear of that happening again now that she wears her Alert 1 necklace. When she falls and pushes the button, Alert 1 notifies someone in her building and me. She gets help immediately! I have a lot more peace now knowing that she is safe.

I purchased the first alert for my Mom and Dad. They are on their own, and I feel more secure knowing that they can get help at any time of day or night. They have used the service several times, and I was quickly notified as well as the rest of the family members. We are happy for having the service. I recommend to anyone that has a parent that is alone to consider first alert.

After a few close calls, my family and I convinced our 95-year-old great aunt (who lives alone) to agree to Alert 1 service and monitor. Alert 1 has been very easy to do business with. Their support staff is excellent and easy to talk to. Even when Auntie kept sitting on her Alert 1 button by mistake, they never made her feel embarrassed. She was quite at ease. Thank you, Alert 1, for your easy to use, competitively priced, and very friendly staff!

My mother-in-law no longer wanted the service because of the cost. I called to cancel. So, she was not anymore protected. The rep offered a monthly service and gave us free service while we discussed it with the rest of the family. That was awesome care on their part. The low monthly payments sealed the deal for me. We sleep so much better knowing our mom will not spend another 6 hours stuck on the floor. With the push of a button, she can have help when she needs it. Thanks Alert1. I’m a very happy customer.

My Dad is 87, Mom is 86, and they live alone. Dad fell twice in the last two years (before Alert 1) fracturing his hip and had to lie outside until he was found. Since Alert 1, we’ve had peace of mind that they're never alone 24/7, they will never have to wait to be found, and they still have their "independence". Recently, a button was accidentally pressed in their sleep. Alert 1 was there. When they didn't answer (because they didn't wake up), Alert 1 dispatched help quickly and efficiently. Paramedics entered the house using the Alert 1 lock box and located the necessary medical information on the refrigerator. Alert 1 notified me, and by the time I got my parents on the phone, Paramedics were in the house checking their welfare! It was a false alarm but proves that Alert 1 can be trusted and depended upon to care for our loved ones and yours!

I sought out an emergency service for my father when his health declined and he began falling at home. I researched on the Internet and discovered Alert1. Dad has been using this service for 1 year now. Fortunately, he has not had to use it yet, but my experience with the company and the service itself has been very good. I live close by Dad, but feel even better knowing he can easily call for help even if he can't get to the phone. When we recently had an issue when the system wasn't working, Alert1 was very accommodating in resolving the issue at no cost to us. It ended up being an issue with the home’s phone lines, not with the Alert1 system. I would highly recommend Alert1. We have been very pleased with the service and will pay for another year.

Fortunately, my parents have never had an emergency, but we test the alert system once a month and the responders have always called immediately. They are always very friendly and always know right away who we are and where we are, which is very comforting to me. My parents live in a rural area where even cell phone coverage is spotty at best, so it is very reassuring to me that help would be on the way quickly when and if they need it. Keep up the great work!