Alert1 Reviews

Well, Alert1's product/service did in fact assist my elderly mom when she fell and could not get up by herself. She lives alone and has used the Alert1 call button twice in the last 3 1/2 years on occasions when she needed help. She lives alone and wants to stay independent as long as she can. Hey, I can't put her in assisted living if she doesn't want this. Alert1 is the next best thing for peace of mind. Local emergency response personnel are contacted and arrive on the scene in a few minutes - much faster than I could get to her house from my job that is 45 miles away. Keep up the good work, Alert1.

I received a call from Alert1 to tell me that the alarm had gone off in my mother's house and they would call me again with an update. Well, an hour went by and still no call. During that time, I was frantically trying to contact my mother who did not pick up her cell phone. Eventually, she called me back to say that she had been "testing" the system and was very pleased with Alert1's response and that the "emergency" had been cancelled. Only thing is, Alert 1 never called me back to tell me that it was a false alarm! The initial call was the last time I heard from Alert 1, though they did follow up with my mother promptly.

I bought this system for my Mom over a year ago. The people at Alert1 have been some of the most caring people we have dealt with in a long time. It is so hard these days to really feel like you actually get what you pay for and with Alert1, you get even more. The customer care unit makes you feel like you are the most important customer that they have and you know you can rely on them. Thanks to such a great group of people.

I have had the service for my Mom for the past three years and have been very happy with it. She has never needed it in an emergency scenario but has accidentally "called" on a few occasions. The response is always quick and pleasant. I examined several services before picking Alert1 and feel it is a great value for the service they provide.

I just wanted to relate an experience we had with my mother. She had fallen out of her car in the garage that was not attached to the house. She pressed the button on her wrist monitor but didn't think that it had worked. When she fell, she had also thrown her cell phone into the back seat. She crawled to the back of the car, retrieved her cell phone and called 911. When she called, she was informed that the paramedics were already in her house and looking for her. She has had a few fall experiences and the monitor was invaluable. We are extremely happy with the monitor and would recommend for any family that has an elderly loved one living by themselves.

I bought Alert1 for my mom because she had fallen and broken her hip once and then had fallen again and was barely able to get up. She wore it for a while, but hit it by accident one night and was embarrassed so she quit wearing it. Then she fell again and wasn't found for almost 24 hours. That did it for her. She now wears it 24/7/365. There have been a couple of accidental hits, but the operators are very nice and professional with her when that happens. Luckily, she has not needed it recently, but I feel a lot better knowing she has it. I am in the military and live 19 hours away so it's nice to know she will be taken care of.

Alert 1 has allowed my sisters and me to have peace of mind since my mother recently became a widow and had a fall and broke her hip. Both of these happened to mom within two months, and we were very concerned about her being alone. The customer service was extremely polite and seemed to genuinely care about my mother's well-being. If mother forgets to test her Alert 1 system, the Alert 1 Support Team checks on her! We are very pleased with Alert 1 and will gladly recommend Alert 1 services.

I thankfully received a call that my dad's device was reading that it was in a high temperature on a hot summer night. I was so thankful for that call! I live in a different state, but his neighbor was able to check in and make sure he was okay. Thank you for calling me! I did not know the device had the capability. One more reason I am glad that I got Alert1 for my dad. Thank you, thank you, thank you!

My mother has fallen several times and been unable to get up. She pushes her button and Alert1 calls the paramedics. They help her up. If necessary, they transport her to the hospital. Alert1 calls us to let us know that they have contacted the paramedics. We can then go to her home or meet her at the hospital. We no longer worry about her lying on the floor for hours. Alert1 gives us peace of mind and allows my mother to continue to stay in her home. We really appreciate this. Thanks Alert1!

I live 800 miles away from my 89-year-old mother and even though I have siblings who live nearby, I was still worried about her living in the house alone. Everyone was afraid to introduce the subject of an Alert1 type system because we knew she would fight us. But I purchased this for her and had it delivered. We set it up and the first time she tested it, the operators were extremely nice. The first few weeks, she set off the alarm several times accidentally and each time the operators were there, sympathetic and kind. When the day came that she really needed help, the system worked perfectly! An ambulance was sent to her house and my siblings were contacted promptly. Luckily, it was not serious and Mom is back home. But after resisting for so long, she now says she is so thankful that she has Alert1 just in case. And I am too!

After my dad passed away, we suddenly found my mom home alone. She was not ready to move out of her house, but was concerned about being alone if something were to happen. Last year, we signed up for Alert 1. It was a very simple connection process that started online. This past year, I received a call in the middle of the night from Alert 1. They said her pendant button was pressed and she was not answering their calls. I jumped in the car as they called 911. Luckily, it was just an accidental press of the button. The firemen were very kind and Alert 1 was also very helpful. It was nice to know the system worked great even though she was not in trouble. Thank you, Alert 1.

My wife fought a 16-year battle with three forms of cancer. Her last minutes in her own home were improved dramatically when she slid out of bed and immediately pushed the necklace button. I was at her side in minutes and had the EMS experts at her side in a few more minutes. No more than 15 minutes elapsed from the time she slid out of her own bed and she was in the ambulance on her way to her final trip to the hospital. Alert1 performed beyond expectations.

I purchased Alert1 for my grandmother a little less than one year ago, and I feel much better about her being home with it. She now has the ability to go outside and move freely around her home and always have help just a push button away. She was hesitant at first to accept it but after a few weeks, she began to wear the necklace and I really like that someone calls to check her equipment if she forgets each month. Thank you for helping me help my grandmother.

If it wasn't for me getting my 94-year-old grandfather Alert1, I would be one big worrywart. He has fallen a few times and was left on the floor until someone went there and found him. After reading all kinds of other companies, I decided to get him Alert 1 because of their great service. No matter how many times I call about something, they are there with a smile to help me, answering my questions. And since then, he has fallen and they were right there to get him help when I wasn't around. I think they are a great company. I truly love the fast service on getting him help when he needs it. Thank you so much for the service you provide.

I contracted Alert One services for my 89-year-old aunt who lived alone in her own home. (She also suffers from a bit of dementia/Alzheimer’s.) One of the things that I did with my aunt was to have her test the system once a month because I wanted her to be comfortable with what happens when you actually push the button. So, I'd sit there with her and have her push the button. Within a few moments, an Alert One representative would be on the line (the voice actually echoed throughout the home) asking if everything was ok? I'd have my aunt speak back to the representative (she can speak a little slowly sometimes) explaining that everything was fine and that we were just testing the system.

Five years ago, my kids gave me Alert1 for Christmas. No gift has kept on giving me as has that one. On three different occasions, it has brought help to my side in minutes. On the first year, it was this routine, "Help, I've fallen and I can't get up.” The second time, someone working on opening my window accidentally set off the alarm. When the Alert1 agent came on the phone, he answered that I was fine. Minutes later, a policeman was opening my door. The Alert1 agent was verifying I wasn't being robbed or raped. This last year during the big tornado that hit our neighborhood, I slid into the bathtub for safety. I didn't have my phone with me and it was ringing off the wall as my kids were calling me to check on my safety. I couldn't get out of the tub, so I pushed my button. The Alert1 agent came on and then relayed the message to my daughter that I was okay and sent help to get me out. Thanks to Alert1, I feel safe in every situation and not just with the routine fall (which, of course, is very important)!

Approximately one year ago, I signed my 86-year-old mother up for your Alert 1 necklace. She has been very happy with your product and was so pleased to tell me she had a "male visitor" one night. When I questioned her further, she said, "A man came into my bedroom last night and talked with me." Of course, this further peaked my interest. Upon further questioning, she said she had accidentally rolled over on her necklace during her sleep and had pushed the button by mistake. She immediately heard a very loud male voice ask her if she was okay. This is very good as she is extremely hard of hearing! Needless to say, we have been extremely pleased and have had much more peace of mind since she has been wearing the necklace. We would recommend it to anyone and we have!

I have Alert 1 now for a couple of years for my elderly mother who lives with me. We have used it on a number of occasions (unfortunately). But when we have used it, the person on the other end was always efficient and calm, and got us the help we needed in a timely fashion. However, there was one time it took them a little too long to respond after a call. And even on testing the unit the other day, it took a bit too long. If there was a heart attack, that could mean life or death. However, overall, the service is wonderful and I feel comfortable leaving my mother home alone. I don't have the luxury of not working, so I need some kind of assurance that there will be help for her when I can't be there.

I appreciate the opportunity to express my gratitude to the customer service staff of Alert 1. It truly puts my mind to ease knowing my loved ones are able to reach assistance now if help is needed. My parents both are in their 80s and live in a rural area nearly 100 miles from me. Both have had strokes, causing my father to choke now very easily, and my mother suffers with Alzheimer’s, which means she can no longer use the phone to call for help. With a push of a button, I now know he can get the help he would need.

We had a power outage a couple of months ago. So when the battery back up ran out, we got an immediate call from their call center. We have cable phone, so they didn't get through to us. Within less than ten minutes there were two EMTs at our door to make sure we were alright. In this case, we were fine, but they sent help to be safe instead of assuming.

Thank the good Lord I have not had a medical emergency since I signed up with Alert1, but on several occasions the button on my bracelet got pushed accidentally. Each time that it happened, I was promptly called back to see if an emergency did exist and they were always most gracious and showed no signs of being disturbed.

Since my father passed away, I was concerned about my mother living alone. Living out of town, I immediately looked into alternative medical alert companies. Alert1 was selected for having no contracts, reasonable prices, and easy installation. They even request monthly testing to check equipment. The only concern (as with all companies) is their response time from the moment "the emergency button" is pressed. My suggestion to others about obtaining this type of service is to compare and be aware. While researching, look into Alert1 and all their benefits and compare it with other companies. Another plus for Alert1 is that their website has provided all the important information on their website - other companies' websites make you call just to obtain their information!

My aging mother needed to use her Alert1 button for the first time this summer. Within 4 minutes of her pushing it, I as the first contact had received messages on both my phones, my brother was reached (but he was out of state), and the fire department was on its way! Amazing. When I returned to call, the operator was calm, concise and clear about what had transpired. My siblings and I want to make my mother's desire to stay in her home. This system allows that. Well done, Alert1.

Comfort is what I am calling it. As I care for my aged husband and have family that lives in another country, it makes traveling very hard. Last year, my mind wondered, how will I ever get to see them? But lo and behold, Alert 1 to the rescue. With the system, I was able to go and visit them knowing my Sweet husband would be well cared for and he was. One day, the electric went out and it was not long before they called to tell me and recheck the system. Every call has been with kindness and deep concern. Thank you Alert 1 for your service. Yes, you are a comfort to my husband and me. We recommend you to everyone we talk to. - Your happy, happy customers, Bob and Mary

So far, we haven't had to use the system other than moving it when Mom goes to visit one of her daughters for a few months out of the year and to check it on a monthly basis. This has been the best investment in security for all the daughters. We know that Mom is safe and that you have her back! She is 92 years old and living with a daughter, who would hate to think Mom is lying on the floor helpless until she comes home from work. The Alert 1 system is just what it claims to be - a life alert! All the dealings I have had with the folks there have been over the top helpful. They respond fast and are pleasant to do business with! Thanks for the reassurance that Mom is okay on her own and that you are right there with her.

I manage an account 400 miles from relative patient. She called in panicky saying system's not working. Patient is incapable of following directions, etc., so I called. Tech support calmed me down, patiently rooted out and solved the problem, asked for immediate retesting, and then followed up two weeks later, assuring patient he was there to help. Unbelievably responsive, helpful, and concerned with getting things right, I could not ask for more ownership of problem. Patient is at peace and unworried.

I reviewed all of the alerts via the internet to see what would work for me and Alert1, thus far, is the best. I do feel confident having the alert necklace with me. I am home all day by myself and I am not scared anymore. In case I need emergency care, all I have to do is push the button. The folks that are in the office are awesome. I have checked my Alert1 at the end of the month, and the gal that answered the phone was just so nice and professional. I certainly would recommend Alert1 and have told my family and friends how relieved I am that I do have it. Thank you Alert1!

I got this system for my in-laws last year and was wondering when the renewal was coming up, so I called to find out about how to renew. I found out it was automatically done, which was really nice since I had forgotten that I signed up for that. I can't tell you the peace of mind my mother-in-law has with this system in her home. She has told many of her neighbors about it. The thing she likes best is the lock box on her door. Her neighbor has a system through another company, and she doesn't have the lock box, and the rescue squad had to wait on her son to arrive when she called 911 in the middle of the night because she didn't have the box on her door. Good thing it wasn't a matter of life and death. I, myself, have used my in-laws lock box to get in their door when I have forgotten my key.

Our mother is 87 and lives alone. She is very active, but you never know what may happen; the possibility of facing a life or death situation was a wake-up call for us all. The feeling of security after enlisting Alert 1 as our safety net is immeasurable. Mom, as well as our entire family, is more confident that help is always a few seconds away as Alert 1 has always responded instantly during our test runs. With the absence of mental stress and anxiety, we are now experiencing serenity, calm, and comfort of mind. Thanks Alert 1.

I contacted Alert1 after my Mom fell and broke her hip and we realized she would not be returning home soon, leaving my Dad at home alone. My Dad had already had prior falls himself, so I could not risk him being alone in their home with no one there to help or even know if he fell. I researched various carriers and decided upon Alert1 who had all the options we needed for the overall best price. The service was set up with ease and worked perfectly just like advertised and now we could all sleep at night knowing Dad would have help available any time it may be needed. And I would be called also and alerted. I liked that feature. Thanks Alert 1! - Sincerely, another happy Daughter

My sister and I ordered the Alert 1 system in January 2012 for our mother after a pretty serious health occurrence. The system arrived when they said it would, included all the necessary equipment, and was very easy to activate. Their response team was very thorough and helpful with any questions we had. This system helped my mom, sister, and me sleep a little easier every night. Although it was never put to the test, as our sweet mom joined our dad quite peacefully early in August, I have no doubt it would have met our expectations. In addition to the above, Alert 1 also has a very easy and helpful return policy. I would recommend Alert 1 to anyone who has an individual they need to keep a closer eye on. Thank you Alert 1!

My mom began falling down quite frequently and required help getting up. Once, she was stuck for at least 6 hours before someone found her. I have no fear of that happening again now that she wears her Alert 1 necklace. When she falls and pushes the button, Alert 1 notifies someone in her building and me. She gets help immediately! I have a lot more peace now knowing that she is safe.

I purchased the first alert for my Mom and Dad. They are on their own, and I feel more secure knowing that they can get help at any time of day or night. They have used the service several times, and I was quickly notified as well as the rest of the family members. We are happy for having the service. I recommend to anyone that has a parent that is alone to consider first alert.

After a few close calls, my family and I convinced our 95-year-old great aunt (who lives alone) to agree to Alert 1 service and monitor. Alert 1 has been very easy to do business with. Their support staff is excellent and easy to talk to. Even when Auntie kept sitting on her Alert 1 button by mistake, they never made her feel embarrassed. She was quite at ease. Thank you, Alert 1, for your easy to use, competitively priced, and very friendly staff!

My mother-in-law no longer wanted the service because of the cost. I called to cancel. So, she was not anymore protected. The rep offered a monthly service and gave us free service while we discussed it with the rest of the family. That was awesome care on their part. The low monthly payments sealed the deal for me. We sleep so much better knowing our mom will not spend another 6 hours stuck on the floor. With the push of a button, she can have help when she needs it. Thanks Alert1. I’m a very happy customer.

My Dad is 87, Mom is 86, and they live alone. Dad fell twice in the last two years (before Alert 1) fracturing his hip and had to lie outside until he was found. Since Alert 1, we’ve had peace of mind that they're never alone 24/7, they will never have to wait to be found, and they still have their "independence". Recently, a button was accidentally pressed in their sleep. Alert 1 was there. When they didn't answer (because they didn't wake up), Alert 1 dispatched help quickly and efficiently. Paramedics entered the house using the Alert 1 lock box and located the necessary medical information on the refrigerator. Alert 1 notified me, and by the time I got my parents on the phone, Paramedics were in the house checking their welfare! It was a false alarm but proves that Alert 1 can be trusted and depended upon to care for our loved ones and yours!

I sought out an emergency service for my father when his health declined and he began falling at home. I researched on the Internet and discovered Alert1. Dad has been using this service for 1 year now. Fortunately, he has not had to use it yet, but my experience with the company and the service itself has been very good. I live close by Dad, but feel even better knowing he can easily call for help even if he can't get to the phone. When we recently had an issue when the system wasn't working, Alert1 was very accommodating in resolving the issue at no cost to us. It ended up being an issue with the home’s phone lines, not with the Alert1 system. I would highly recommend Alert1. We have been very pleased with the service and will pay for another year.

Fortunately, my parents have never had an emergency, but we test the alert system once a month and the responders have always called immediately. They are always very friendly and always know right away who we are and where we are, which is very comforting to me. My parents live in a rural area where even cell phone coverage is spotty at best, so it is very reassuring to me that help would be on the way quickly when and if they need it. Keep up the great work!

In June of 2012, my 91-year-old young mother was wearing her Alert 1 button in her home when she fell in a back bedroom and pressed her Alert 1 button for help. When the Alert 1 technician responded to her emergency by calling my mother's name on the phone speaker and asking her if she needed help, my mother’s voice was not strong enough to be heard by the technician. The technician kept broadcasting her request: "Do you need help?”; “Are you ok?”; “Please answer.” While my mother's reply was not loud enough, her next-door neighbor could hear the technician's voice loudly asking for my mother's reply through the open window in my mother's kitchen. He was on a ladder working on building a tree house for his young daughter. He got down from the ladder, entered my mother's house, and found her on the bedroom floor. While the Alert 1 technician summoned the ambulance that took her to the local hospital emergency room, the phone speaker played an important part of her safety as well. The outcome was that she stayed overnight in the hospital for observation but was released the next day. She wears her Alert 1 faithfully every day realizing the many benefits.

Last month, Virginia was struck by a serious storm, which left residents without power for several days in the midst of a heat wave. I was one of them and I have a heart condition, which is why I have an Alert 1 system. When the outage occurred, the system tried to alert me, though I was unable to respond, absent the power to do so. Unknown to me, Alert 1 kept trying to make contact, and ultimately, went so far as to follow up on my "alternate" contact, my daughter. Holly lives in the house next to mine and was also without power; however, her office in Charlottesville had power restored. Alert 1 traced the contact and reached my daughter at work to determine if I was all right. She assured them and thanked them for their diligence and then called me to advise me of what had happened. She also mentioned that they were so caring and concerned on the phone that it left her completely assured that in an emergency, I was in good hands. I agree.

My father had a functional issue with his Alert1 unit, or so we thought. The unit kept going off at various times of the day and night. We had to disconnect it and Alert 1 sent out a new one. The point is, rather than blame the problem on his phone, phone line, or anything else, they worked diligently and willingly to solve the problem. As it turned out, his home security system had a low battery on the backup that was causing the problem. Alert 1's great customer service and follow-up is something to be considered when purchasing a medical alert system. Nobody got frustrated, and their commitment to working through a problem - even when the problem isn't theirs - to finish is much appreciated.

I got an Alert1 system for my mother about 4 years ago. I’m very happy with the system and the service. It is simple enough for mother, age 92, to use. Recently, mother broke her Alert1 wristband. The replacement was received in 3 days. The biggest testimonial is that my mother actually uses it!

Both of my parents are 79 years old. It is a blessing to my family and me to know that "Alert 1 is watching over our parents", so we can continue to work. We have called several times to give new phone numbers and have always been treated great. Please continue your good work. Thank God my parents have never had to "push the red button", but it is there if they need it. Again, thanks!

Horrible customer service and misleading pricing table - After my dad suffered a fall and was stranded on the floor, my brother and I decided to purchase Alert1 for my mom and dad. We opted for the one-year contract to save some money. Sadly, three months later, my dad passed away. I contacted Alert1 to cancel my dad's contract and inquired about a full or partial refund for the remainder of the year. They did not only refuse to refund any of my money, they were also very rude about it. When I asked to speak to a manager, the manager yelled at me and lectured me about reading carefully. After returning to their page, I found one line about not being able to get a refund after 30 days. I should also mention that this was two weeks after my dad's death. I mention this because a company who works with the elderly should be more considerate of family members. While I do realize that I shouldn't have missed the one sentence on the entire website about not being able to get any refunds after 30 days, I stand by my statement that the pricing table is misleading and they have the worst customer service of any company I have recently worked with.

I am homebound and by myself during the day. I have Life Alert as a security measure. It gives me both security at home and a sense of protection. I depend on Life Alert to save my life in an emergency, i.e., a fall or stroke, etc. It is a wonderful service and I highly recommend it to others.

I purchased the system for my 83 and 91 y/o mother- and father-in-law, and I feel so secure leaving them alone in the evenings. Dad is bedridden and Mom has diabetes and high blood pressure. Since having the system, she has had two diabetic episodes and was able to push her button, and we were called. This is a lifesaver.

My mother lives alone at 89+ years of age. We are all able to sleep better at night knowing that she can get immediate help should she need it by pressing the Alert 1 button that hangs around her neck. Mom doesn't want to give up her independence. Alert 1 makes that possible. The staff at Alert 1 have been courteous, professional, and caring. Our family can't thank you enough!

Last year, I ordered Alert 1 for my mom in Connecticut. It was a very simple and stress-free experience. The equipment came and was easy to set up. The one time we experienced a problem, tech support was right there to work us through it. My mom's wristband broke, and they responded to my email in the evening and immediately sent out a replacement. I would recommend this company to anyone.

My mother, 83, lives alone now that my father died last year. She hasn't had an emergency, but she has inadvertently pushed the button in her daily activities. When she gets a call from the company, they are so nice to her, and these incidences have shown her she can depend on Alert1. Now, she often tells me how safe she feels in the house, basement, garage, or yard. I live 5 hours away, so I also feel relieved there is a safety net.

Fortunately, we've never had to use the system, but it's there for when and if we ever need it. It gives us peace of mind knowing that a press of the button will bring help if needed! The best part is, for the price of one button, we get two! When I'm home alone, I wear it all the time. It gives me the feeling of safety and security!

My husband and I set up an Alert1 system for my elderly parents. I had done a significant amount of research about the various companies and liked what I found out about Alert1. My parents were resistant and felt they didn't need a medical alert service since they live together and can always help each other. We told them if they wouldn't do it for themselves, please do it for us - our peace of mind - as we are two hours away. My mom has become forgetful and is easily becomes flustered. She had asked many times what to do if this or that situation presented itself. We always say, "Push the button."

Mom was hanging up her coat in the closet, and sister had just left her house. Mom fell, was not injured, but could not get up. Alert1 contacted all 3 people listed and within minutes we were there. If mom did not have that, she would have been on the floor for at least 18 hours.

It has been very helpful to have Alert1 as a service provider for my elderly mother. Not only has it given our family a sense of security knowing that help is a button push away, but on the rare occasion of an emergency, Alert1 has literally saved my mother's life. The personnel are prompt and efficient. In all aspects of the emergency, my mother received kind and professional help. My family is grateful for the wonderful service provided by Alert1. We would highly recommend Alert1 to anyone looking for a monitoring service.

I find Alert1 to be great. I had to use them about a week or two ago when I fell and could not get up. She helped me make the call that was needed to get help. She was very polite and stayed on the line until the people got here to help get me up. I am very thankful for Alert1. She asked many questions to see if I was hurt and I was not. Thanks for your help. I have recommended Alert1 to others.

We were highly satisfied with our Alert1 purchase. It was easy to order and the equipment was received promptly. The customer service was friendly and patient as we tested all the areas around mother's house and yard to ensure the button devices worked. The set up was easy and has worked well since. Mom has accidentally pushed the button a couple of times and your response staff was prompt and friendly. Thank you.

My experience with Alert1 has been satisfactory. There was once that the system went off while I was not at home. When I got home, the firemen had just left. My brother, who is my emergency contact person, had met them and told them I was not at home. It was too bad that it had to happen, but it did give me a chance to see that the system worked. Whenever I do system checks, the operator at the other end comes back on very loudly and almost garbles the sound. My husband stated that we would be glad that the sound was that loud when I was in the back room of the house.

Alert1 has proven to be the right choice in our selection of home medical alert devices. The staff is always extremely professional, precise, and responds quickly not only to questions, but most importantly, during emergency situations. The range of the device is astonishing and brings peace of mind during those times we are not in the home. My family is extremely pleased with this service and has already recommended the company to several co-workers with aging parents.

Years of Comfort and Appreciation - I've worn the Alert1 necklace for about 5 years. I've used it only once in an emergency and the system works. My daughter is the 1st person to be contacted and she was out of state so the representative immediately contacted a neighbor on my contact list and he came to my rescue. I wear it faithfully and live with the confidence that help is only a push of the button away. I check the pendant periodically and appreciate the kind response from the representative on the other end. There have been occasions when I pushed the pendant without knowing I did so. They reply and even in those incidences they follow up with a call to my daughter to inform that I made contact, it was a false alarm, and I am fine.

Overall, we are very happy with the customer service and attention needed. My mom is 81 and not totally disabled, however, has some major illnesses. She is home during the day alone most of the time and with First Alert, the worry has definitely decreased. I know she won't be lying unattended and hurt for a long period of time as she wears her wrist button and has used it on several occasions and the timeliness of a response was excellent. The only drawback is it seems the internal battery backup doesn't last a very long time. Our electric was out for 3 hours and we received a call from Alert1 to let us know that there was a low battery. There is nothing we can do about that. The batteries need a longer backup.

My 87 year old mother was very resistant to the idea of wearing the Alert1 bracelet. She kept telling me that she just didn't need it. I reassured her that, hopefully, she was right, but that this was just precautionary. She still resisted, but allowed me to set it up. Part of the set-up was that my mother had to talk with one of the Alert1 staff. The person was lovely and upbeat, asking my mother about her children and what she enjoyed doing, while simultaneously accomplishing all the professional work of the set-up. My mom loved the staff member and the experience, and now wears her Alert1 bracelet every day. Thank you for that excellent, understanding service.

I would (and have) recommend Alert1 to anyone in need remote monitoring. I had the system installed in my elderly parent's home almost two years ago. There have been a couple of situations where the system was activated. The Rescue Squad and I were contacted promptly and the operators were courteous, helpful and professional. The system is easy to set up and maintain, easy to periodically test, and provides all of us with great peace of mind. Great product at a reasonable price! Thanks!

New service ordered for my 85-year-old mother. I have been a customer for only about 3 months. The service allows her to live alone and remain in her own home. The product arrived quickly and was easy to set up. Alert 1 service, with monthly check-in, gives my mother and our family peace of mind for her safety in case of an emergency.

I signed my mother up to Alert 1. The customer rep on the phone was very courteous, friendly, and helpful with explaining about the Alert 1 system. It was received via UPS in just a few days and was extremely simple to set up. I feel confident that my mother would have help when she needs it. Thanks Alert 1!

Not only were the devices excellent and easy to use, but the customer service personnel were also very nice and quickly responded to every event. I was taking care of my mother with terminal cancer and had to work, too. Alert1 is the premium way to go. Even after she passed, they sent me a shipping label for the product return for free. Since I chose monthly because of her limited time, there was no contract. It was all excellent.

My husband has COPD. I work during the day so that leaves him at home alone. He had his first episode when I was home so I could call 911 for him. Six months went by and we had a doctor's appointment; so I was home and again we needed to call 911. When he was released from the hospital, I told him that I was going to get a service for him when I was not there. We received the box on a Monday and that Wednesday, he needed to use it for help. It was very comforting for him to know that he could push a button and help would be there to take care of him. It was very comforting to know that someone would be there to talk to him until help arrived. The staff is very professional and it was great knowing that I would get a call when he depressed the button. It put my mind at ease also!

I'm very pleased with the quality and simplicity of the system. My wife is home-bound as she recuperates from foot surgery. The system allows me to continue working nearby knowing that Alert1 will alert me if there is a problem. We have tested the system a few times and were greeted with a pleasant reassuring voice. I have recommended to others and one friend has purchased your system. Very satisfied customer.

We have been happy with the service for my mom. If she forgets to check in, the folks at Alert1 call. When the power was out on two occasions, the folks at Alert1 called. She hasn't needed help yet, but we feel confident that the help will be there if she does.

I'm 82 years old, live with my family and have serious health and back problems. Therefore, I was seldom left alone. As a very independent lady, I saw this as being a burden so I purchased the Alert1. They now leave without worry, while I'm safe and have my independence.

Signing up for the Alert1 Medical Alert System was easy, and it is also easy to maintain especially with the ability to update information about the account online (i.e. when we need to change information regarding who in the family would be called if the alert button was pushed). I could easily update names of relatives and their phone numbers any time of the day or night.

After emergency surgery and complications, it was necessary to have this kind of service available for my mother to maintain her independence and live at home. After speaking to 5 different companies, I decided to engage Alert1 because of their service, price and very importantly the service person who helped me set up the account. She was knowledgeable, understanding and went out of her way to get arrangements made quickly. Installation was easy and it has given my mother much peace of mind.

My wife, Fran, suffered from cancer for 16 years. The last weeks of her life, she experienced periods of extreme weakness. Prior to her last trip to the hospital and hospice, she slid out of her bed since it was elevated to minimize gastric reflux. She was wearing her necklace and has able to push the button. I was sleeping one floor away and got the call in less than a minute. This call enabled me to call 911 and have medical support in her bedroom in less than 5 minutes. I was hospitalized the night that she passed away and was gratified to wear the wristwatch after returning home one month later. Fortunately, I had no emergency and did not have to push the button. I highly recommend your product and service.

After a recent 3-day power outage, I called Alert 1 in order to ask questions about the system. Christoper was very helpful and reassuring that this would be an easy task. Then he transferred me to a tech who was also wonderful in his kind and gently instructions for re-syncing the system. I have had the system for 1 year and feel very confident in the home during the days and nights my daughter is away.

We purchased Alert1 for my 95-year-old mother-in-law; thankfully, we have not had an emergency. Ease of use was one of the criteria we were looking for and we are very pleased at how simple it is to "check in" each month and how pleasant and helpful your operators are. My mother-in-law is quite proud that she can do that on her own. The only problem we ran into was in setting it up. She lives in a retirement center and must dial "9" before calling outside the center. Your serviceman was very patient and helpful. Thanks again.

I bought this for my 86-year-old mother after she had fallen in her backyard and it took her two hours to crawl into the house for help. She can now wander her neighborhood and yard with the knowledge and security of her attractive necklace that will summon help instantly when she pushes the button. Thanks for improving the quality of my mother's life. I am now 68 and am starting to think that it may be time for my own necklace of security for when I work around the house. I will definitely continue with your service.

We obtained coverage from Alert1 for my parents. At first, they did not like to wear the pendant buttons, but now it is second nature. The first week, they "tested" the response repeatedly. I think they just wanted to hear the reassuring answer. Your operator was kind and cooperative, but I told them that it was not a toy! I appreciate the added comfort of having the system for them at home when I can't be there.

I have never had any trouble with Alert1. I got my mother Alert1 because she could not afford it and I am worry-free. In our lifetime, we only have one mother. She is the best and I want the best for her. Thanks Alert1 for always being there.

This unit is the answer to my prayers. Dad is 96 and mom is 90. With this unit, they are able to remain at home and not a resthome. We tested the unit weekly so they continue to stay familiar with how it operates. The live person on the other end is always courteous, professional and reassuring and most of all, patient with my parents. I am so pleased as we can list six telephone numbers to call with the service and not just one or two. The operator stays on the line with my parents until help comes. The equipment is easy to set up and operate. The 600-ft wide range of operation covers their entire house and yard. I checked lots of units and I am so glad I made the decision to go with your company. Thank you, Alert1, for making such a great product and giving me peace of mind.

I am dad's medical power of attorney and ordered the Alert1. We have been without electricity (and water) for 6 days now. I assume the system ran on back-up batteries for a couple of days and then died with a loud shrill in the middle of the night. It took me awhile in the dark to figure out how to remove the white rubbery plug and move the dial to "off." My family has been surprised and disappointed that we have not received a call from the company to be sure dad is okay. What if he were one of thousands of people who are truly "alone" and dependent on Alert1?

I had brain surgery and almost died. Because I sometimes have a balance problem, I fell several times. We then decided to get Aler1. The price was better than other companies that we saw and the quality was good with Alert1. I pressed my button several times to check it and the receptionist was always so friendly and caring. I feel safe when I wear the button. When I take a shower, I make sure to wipe off the string and then I put on the wrist button until the string is dry. This service gives me complete peace of mind.

I would recommend this service to anyone. Fortunately, while we have not had the need to use it, it is worth it for the peace of mind. I have tested it many times and the response has always been quick, friendly, and the voices over the intercom have been loud and clear and easy to understand. My parents are both 83, live alone on a farm and this eases our worries. Dad had been reluctant to plant a garden the past couple of years because he was afraid he would fall and not be able to get up. This year due to the confidence Alert1 has given him, he is back to planting a garden - one of his favorite hobbies! Thank you!

Alert1: the best. I switched to Alert1 so that the relay unit could be used for additional coverage. This gave my brother access from all areas of his home. He could then communicate from anywhere. This gave him much more comfort and I felt better about his safety. This was the only product I could find that had the extended coverage that he needed and I wanted for him. Thanks, Alert1.

My 86-year old mother lives alone and really shouldn't be. Alert1 is such a peace of mind for me and my family. They have been notified more than once by my mom, more by accident than really having an emergency, but they have been attentive to the button being pushed and have contacted her or her call list to make sure all is well. There has been a time or two that the call list has been notified when she didn't respond, which was in a timely fashion and thank goodness a false alarm. She wears that button 100% of the time. At first, she was sure she didn't need the support, but she has truly changed her attitude. The cost is very affordable and we all would recommend Alert1.

On Friday, June 29th, I went to work as usual in the early afternoon. At approx. 3pm while working, I noticed that outdoors, it was getting as black as night. And then it happened, the persistent roar of high wind and thunder shook the building I was in and then all the electric power went out. I was working in virtual darkness trying to get customers to the safe location at the back of the store (Wal-Mart). Very shortly, I received a call from Alert1 informing me of the loss contact with my mother's residence. I was able to make a connection with my mother and found out that the power to her house was out. I am very grateful for the operator that notified me on my cell phone. I had a place to take my mother where she could have air conditioning and safety. It took until afternoon on Sunday for the power to reconnect. Thank you, Alert1 and the operator who notified me.

I was carrying out my garbage when my left leg seized up on me and I could not move! I had just installed my Alert1 and stood immobilized with pain for only a few minutes before pressing my medallion. Help arrived in minutes and I was soon on the way to the hospital. Fortunately, I was okay with just a pinched nerve. In truth, I was scared and cold until help arrived. I am so glad they were prompt.

I was so pleased and assured that we had chosen the right company when we were notified that the power to dad's unit was out. He had accidentally unplugged it to use another appliance. We then had to move him from PA to NJ and your knowledgeable and courteous staff made this an easy and painless experience with the reassurance he is still getting same protection he had in PA.

Fast and thorough response: My mother had fallen in the bathroom. She used her personal necklace to alert the emergency responders. Your company called my cell phone immediately and quickly. I was able to call my mother's home quickly enough to speak with the paramedics as they were still there taking care of her. Everything went well, and she was given the care that she needed. All of the equipment worked perfectly, and your people responded efficiently. I would recommend your service to anyone thinking about using this type of system.

Before buying an alert system, I checked with a number of companies. Everything considered Alert1 was the best. Your salesman answered all of my questions. I felt that the price was on target for what was offered. Moreover, it sounded as though your product would be easy to install. I liked the fact that a lock box was included. Moreover, the Vial of Life component sounded just right. When the shipment of Alert1 arrived, I easily understood how to use your product. I had a friend help me to place the device for replying to my pushing the button. I have had Alert1 since around November 2011. I am quite disabled from polio, a heart condition, severe pulmonary problems, extremely painful fibromyalgia, tremendous fatigue, etc. I now feel safe with my Alert 1.

I researched a home alert system for my father a couple of years ago. My parents were divorced years ago and both had remarried. Unfortunately, they both became widowed within 5 months of each other. He lived alone. I went on the internet and soon learned that Alert1 was recommended by Consumer Report! It also didn't have a yearly contract fee. It was easy to register online and have it delivered to my dad's house. As a nurse, I understand how frequently the elderly ends up in the hospital or worse, because they couldn't call for help if they became ill suddenly or fell and were not able to get up on their own.

When I originally obtained Alert1 for my mother 5 years ago, I had no idea how effective and helpful this service would be. Alert1 is a reliable system that has provided no equivalent assistance to me - at a distance of 500 miles from my mother. It was originally a precautionary measure since she was in her 70s and was living alone after my father's death. On numerous occasions, she would fall and was unable to get back to her feet. Alert1 and its staff answered immediately when she called. They then called me and EMS to assist her. She was later diagnosed with Parkinson's disease and placed on the correct medicine to help with her balance and gait. I cannot thank Alert1 enough for their assistance in those early years before we understood what she was dealing with. Thank you, Alert1 angels!

I bought the Alert1 system for my mother in Michigan a couple of years ago. She is very independent but fatigues easily and uses a walker. Upon returning from a walk to her mailbox one day, her walker got stuck in the grass and she fell, hurting her legs even more than they were. Unable to rise, she called for help for about 30 to 60 minutes with no one to hear, as she lives in a rural area. As it was getting darker outside, she was ready to give up when she remembered she had her Alert1 button activator around her neck (she had rarely used it before). Although she was outside the house and thought the signal wouldn't reach, it picked it up inside the house and called the Alert1 center which immediately called her first neighbor who quickly came to her rescue.

All of your people have been so concise and caring when we have talked to them. We have only had to speak with them during the monthly tests and on two occurrences when the button was accidentally pushed when my husband was sleeping. We appreciate your service and have no intention of discontinuing your service. I tell people about your service whenever the topic arises.

Thankfully, we have not had to use the Alert1. We got it for my mother who is 92 years old. She fell prior to getting the Alert. She was not seriously injured but really got the family's attention. She wears the button around her neck every day. She now feels safer, and me and my siblings have the peace of mind that if we are not there, she will be able to contact someone immediately. Your pricing was the best we found. I would recommend it to everyone.

I live a little over an hour away from my parents. My mother is 79 and my father is 84. Mom has quite a few health problems that make it hard for her to get up and down, use the stairs, get dressed, etc. Dad has several health issues himself including a pacemaker. Dad does the laundry which entails carrying baskets of clothes up and down a full set of stairs along with most of the other household chores. My dad is there to help my mom, but he is still driving and makes the trips to the Commissary and the military base to pick up their many prescriptions. He also makes frequent trips to the doctor for blood tests. Mom is usually not up to making all these trips with him and will mostly stay home while he is gone.

Payment Policy Amended - In my anger, I posted about the refusal to refund our money if we had to return the system earlier than the year that we paid for. I am happy to say that they did listen to our conversation when we bought the unit and we are getting a refund when we send in the unit. They stand behind their word. Bravo for them!

I got the Alert1 for my mother who lives alone. She has already had to use it twice in the last year or so. The first time she was having severe dizzy spells and could barely open her eyes. She hit her button and received the help needed to get her to the hospital. Just recently, she fell and broke her hand, wrist and leg. Again, she was wearing her Alert1 and pushed her button. The neighbor let the paramedics in her home and once again they were able to get her to the hospital. This has been a life saver for her twice already and I would recommend to anyone living alone or anyone who is left alone occasionally. I also ordered for my in-laws, just in case.

My 89-year-old mother fell and laid on the floor in front of a lit stove for 1 1/2 hour before my sister came home. I decided that she needed access to communication for emergencies. Alert1 provided just that, except that they exceeded my expectations at every turn. Customer service, ongoing testing of the system, and when my mother sent an accidental signal, they were polite and understanding and repeatedly stated that if she needed them, to just push the button. She feels more independent, and my worry level has decreased. So, thank you, Alert1. Your staff and company have improved the quality of life for not 1, but 3 people.

I really do not have any major problem or event other than just that my 95-year-old mother is happy to have this service. She recalls her sister, who passed away a few years ago and who did fall down and was unable to get help. She ended up in a hospital and never really recovered enough to go back home. She died 3 months later. She got the watch band unit, but there are times she wishes she got the medallion. Other than that, she is very happy with her unit. Thanks.

Mom fell and pressed the alert. The rep came on and called the paramedics, good response. No one stayed on the phone with my mother until the paramedics came. Unsatisfactory! Only one call was made to my cell phone at 2:57PM. I missed the call due to a meeting. I did not know of my mother's fall until 5:45PM. When I called Alert1 to find out where my mother was, the customer rep was very accommodating with getting the info. Suggestion, Alert 1 should keep calling contact numbers until they reach a live person, not a voicemail!

I was very worried about how I can make sure that my mom could call someone if she had a fall or could not get ahold of any one to help her. She lives alone and though she is somewhat self-sufficient, she is getting on in years, she is 86 now. I have the Alert 1 for my mother, who lives in another city. Knowing she is safe and can get help whenever she needs it is important to me. And since she has had to have help a few times from Alert 1, she feels more comfortable with the service. She was unsure at first. Now, she feels that someone is looking out for her 24 hours a day, when my brother or I can't be there. Alert 1 is very responsive to her needs and provides both of us with peace of mind.

I have been extremely satisfied with the Alert1 experience to date. It is just over 1 year since we started with the company and we are secure in knowing this is a fail-proof system and it’s giving us the security of knowing our mother is connected to help whenever she will need an emergency. Thank you and I look forward to continued satisfaction with Alert1.

I have had a wonderful experience with Alert1. My mom is 94 years old and she is really in need of your service. Since we purchased the system, she has needed it for a bad fall outside of her home and it was necessary for the paramedics to come. Alert1 handled everything just as they said they would and I am very grateful to them. She is all healed and I have peace of mind. Thank you all for what you do!

I ordered Alert1 for my elderly father who has many health problems. In the past, he has called me in the middle of the night because he has fallen and was unable to get up. I always worried about what would happen if he fell and was not able to reach a phone. Now that he wears his "button" around his neck, I feel better about him being alone. And the few times he has had to use Alert1 because of health issues, the people who call me are very kind and empathetic. The cost is definitely worth the peace of mind and I have recommended Alert1 to my friends who have elderly parents.

My mom fell out of the bed and could not get up. The first time this happened without Alert 1, EMS broke down two doors to get in. The result: mom was fine, but we needed replacement for the two doors. At this time, I ordered Alert1. Since then there were a few calls and mom was fine each time. Alert1 and EMS entered without an issue. Peace of mind.

The information provided to make comparisons with similar products was easy to understand and compare. The initial set up was easy to do. The first test with friendly customer service personnel went well. An inadvertent button push was easily taken care of. It should be easy to change locations in the future when traveling.

I am assisting my 88-year-old grandmother in keeping her independence (as much as possible), so Alert1 has been a godsend. I feel confident that she will get immediate assistance if she falls because every time we have checked the system, Alert1 is Johnny-on-the-spot. She wears her bracelet all the time and she says it's very comfortable. Thank you, Alert1, for being there for us!

We have used the Alert1 for my 93 year old mother for about 5 years now. This is a simple, reliable product that does what it is supposed to every time it is activated; to alert medical personnel to an emergency situation. My mother never takes her Alert1 button off of the chain around her neck. Customer service has always been very supportive and the cost is very reasonable. I even recently recommended the Alert1 to my ex-mother in law, and I hope she took my recommendation.

I received it promptly and with prepaid label to return the machine that wasn't operating properly. Customer Support is always friendly and professional and when testing the machine, the representatives are always courteous. I chose Alert1 based on Consumer Reports review and the price and flexibility of not being forced to have a long term contract. I have already recommended Alert 1 to a family friend and would recommend it to others looking for this type of service. Thank you.

I would recommend Alert1 to anyone seeking a device to help a loved one maintain their independence. Within several weeks of purchasing this device for my 84-year old mom, she fell outside her home and pressed her button for help. The ambulance arrived a short time later, helped her get up and back into her home.

When Alert1 shows up on my caller ID, my heart races. But then I hear the calm voice of the Alert1 staffer and I focus. Alert1 tells me if my mother was able to communicate with them, whether the situation concerns my mother or father, and who called the paramedics. Knowing that help is on the way while I'm driving to my parents' home is an additional measure of security. My father has Alzheimer's and is unable to help my mother. If something happens to my father, my mother doesn't have to leave his side. The system was very easy to install. The best feature is that just pressing the alarm button sets everything in motion. My mother doesn't need to be near the phone.

The speaker on the unit did not work. After phone calls trying to figure out the problem and why we could not connect or hear the operator, the problem was solved by sending a new unit a few days later. During the time of setting the unit up, we were surprised by a visit from the EMS and police since the unit could not connect correctly. But after it was all over, we did say, "Well, we know it works.” Thank you.

I had a friend with whom I worked. I said goodbye to her on Friday, but when I came back to work on Monday, I learned that she had died. She had fallen down her basement stairs, lived alone and had no Alert1. Now, I will never go down my basement stairs without my Alert1! It makes me feel really secure and safe. If I forget to check in monthly, they are there to remind me that they are there for me. I am so glad that my daughter got Alert1 for me!

Last year I had to call Alert1 from my landline phone because my mother was unresponsive at home. Alert1 took the initiative of contacting the local police in her area and upon arriving, the police had to contact the local ambulance department. Alert1 was in touch with me the entire time to maintain communication. My mother had fallen and was unable to press her Alert1 button. They reacted quickly and professionally. I would recommend this service to all who need it.

Freda, my mother, has used her Alert1 only two times this past year. However, it has given her confidence that she can get immediate help when she needs it. I am the first person on the call list and the people who have called have been most kind and have made sure that she was taken care of. This system allows my mom, Freda, to remain in her home and still be independent, yet feel safe knowing there is help immediately available.

I have no fault with the product, especially the thoroughness of the response system and operators who call to let me know my dad (3 hours away) has set off the button. I find it less satisfactory with someone who is deaf and can't hear the phone or the main control when operator calls to check. Also, he seems to set off false alarms very often - it is apparently very sensitive and I fear the medics will soon start charging my parents for false alarms when my mother is not home. It does give me some measure of peace; I don't know if he would think to call if he or my mother had actually fallen.

My mother, Premetta, is 91 years old. Thankfully, we have not had an incident that required emergency help from Alert1. However, when the reset button flashes, I have mom press the emergency button and talk to the operator. Everyone that has answered the button has been kind and understanding to her. I feel that my mother is in good "hands" when I have to be away from home.

My aunt didn't know how the test button worked. Alert1 couldn't reach her so they sent out the ER/Fire Dept. Although she didn't need them, it was nice to know they didn't hesitate and if she did need them, she would have been taken care of. Our mind rests easy with Alert1 at our side.

My mother was very ill in the hospital. She is elderly and wasn't able to be alone to take care of herself. I decided to get her the Alert1, so when she finally went home, she could feel safe with a push button in reach. She hasn't had to use it yet. But I feel relieved that someone is always with her if she need someone. Thanks so much for the peace of mind. My mom has always been so independent, and with Alert1, she can still enjoy her way of life.

My grandmother fell in her home. She had just seen my dad, so we wouldn't have checked on her again until the next day. Instead of being stuck on the floor, helpless, and scared with a broken hip, Alert1 got her the help she needed. The operator sent out medical attention immediately. I'm definitely pleased with the service provided. They saved my great grandmother.

We have not had a true emergency, but when the button gets pressed by mistake it is great to hear how quick a response we get. When our electricity was out for a while, my daughter was called so she could ensure everything was fine. Our minds are at ease knowing help is always available at a touch of a button.

You folks are truly amazing. I suffered a heart attack in Feb. 2010. I have been doing fine since then except for periods of orthostatic hypotension. In June 2011, I blacked out at 2 am on my way to the bathroom, fell and broke my right leg. I required surgery to place a plate with 6 screws and was in a cast for 4 months. I relocated last fall from San Francisco to Norcross to be closer to family. While awaiting my furniture to be delivered, I stayed with my brother and sister-in-law for a month. One evening on my way downstairs for dinner, I fell from the top step to the bottom step giving myself a nice gash on the forehead. Fortunately, that was the extent of the damage.

I got my mother to order Alert1 because she kept falling or getting so sick that she had to call 911. At one point, she was unable to unlock the door to let 911 in to help her so they broke down the front and back doors. This was quite expensive to repair once she came home from the hospital. With Alert1, she had peace of mind and so did I. The lock box meant no more broken down door repairs. Then, she fell while going out to get the mail and pressed the red button on the necklace. Alert1 could not speak with her so they dispatched 911. Then, they called and informed me of the situation. I kept calling her house until an EMT answered and let me know that she was okay, but they would be transporting her to the hospital to be checked out. Alert1 really works!

When my mother passed in 2011, my father refused to move into an assisted living environment. I was concerned about his living alone so after making many inquiries, I decided on Alert1! Everyone is so kind and helpful to the senior citizens. I was not sure how much my father understood about using his Alert1 bracelet but in May 2012, my dad fell and was unable to get up off the floor. I don't know how long he struggled to get up, but he did push his button. I was called by the Alert1 emergency staff. My husband and I immediately went to Dad's home and found him on the floor, unhurt, just embarrassed! We got him situated back in bed, and called Alert1 to let them know everything was back to normal. That experience lifted a burden from my shoulders as I now know that Dad understands the button, what it is for and how to use it. He proudly shows his "bracelet" to anyone who wants to see it. Thank you!

I had to call Alert1 and the response was handled to my satisfaction. When my equipment failed, they were notified and they sent out a new one in a day. They are courteous and takes all calls that are necessary. It takes a little time for them to respond when pressing the alert button but always successful. Thank you for all your help.

Your Alert1 Emergency System gave me peace of mind knowing if my dad needed help, it was a push of a button away. Alert1 always answered promptly and the volume was loud enough that you could hear the operators from quite a distance away. Alert1 operators are easy to understand which is very important.

My husband and I ordered Alert1 for my in-laws about 3 years ago. Thankfully we've not yet had occasion to use it; however, when we set the service up, it was really easy. The customer service reps are very friendly, knowledgeable and courteous. Every month when we test the system, they always speak kindly to my father-in-law. Whenever I've had to call to update information if I've had to leave a message, they are prompt to call me back and take care of what I need. The price is very affordable, too.

My almost 90-year-old mother lives alone and is experiencing health issues that concern our family when we are not with her. The Alert 1 system is just the thing to keep mom safe and to allow us the comfort of knowing she is able to contact first responders and family if needed. Alert 1 does not "oversell" their service, is very fairly priced, and is easy to install and use. The operators are all well-trained and extremely helpful. They are on the ball and ready to help on a moment's notice. Thanks, Alert 1.

My mother lives by herself and is having more difficulty getting around these days. She had two surgeries last year and I decided she needed this product for her and our peace of mind. We test the device every month and it is always good to hear the caring personnel on the other side of the phone. My mother's friend liked it also and I got her signed up the following month. As long as my mother continues to live alone, she will have this product.

My brother's, home, after 4 break-ins, is secure since our installation. My granddaughter and her Eric, now rent there and I can put my worries for them to rest. I decided to have the series myself, after crank phone calls and a death threat. I sleep much better at night. Alert One picks up on things like electric outage, or mistakes I may make, so I know they are really alert.

I received the Alert1 for my mother who is almost 90. She is blind and had Parkinson's Disease. My brother lives with her but there are times he works in the yard or goes shopping or just for a walk. I know she is safe if she falls or anything should happen to her. She just pushes a button and a wonderful voice comforts her and calls her by name. Calling her by her first name makes her feel more at ease and truly cared about. Thank you so much, Alert1.

I got the Alert1 system for my parents over 5 yrs ago and it has provided tremendous peace of mind for me and my siblings, not to mention my mother who has used it several times when my father needed emergency assistance. My father woke up one morning and couldn't breathe. Mom did not want to leave his side to call for help but remembered she had the Alert necklace on and my brother was called and got to them before the ambulance got there. This provided support for Mom as well as quick emergency response for Dad. Since I live farther away, I was notified next so I knew what was happening. We are all confident that Mom and Dad will never be left in an emergency situation without help!

With mom getting up in age, we were always worried about her. Well, the unexpected happened. My mom fell and was hospitalized. Then months of intense rehab followed. Being an hour away and mom wanting her independence posed new problems for all involved. The answer is to subscribe to Alert1. She wears her wristband every day. It gives us all peace of mind knowing if anything happens or she feels ill, all she needs to do is push her button. My mom is the healthiest she has ever been and will continue to use Alert1 service. You can't put a price on anyone's health and well-being. Alert1 services are worth the investment. I would recommend them to anyone!

I got the Alert1 for my 88-year old mother who still lives alone. I feel much more comfortable that she has 24-hour alert services now. The old people (and people who live alone) need a service like this. It is extremely important to get this service that has a dispatcher 24 hours a day. The Alert1 service has a "reminder" light on the box to prompt you to test your unit once a month. This is a good feature. I also liked the feature of a lock box that you can hang (I hung it on my mom's apartment door on the outside) with a key for emergency responders. This saves you the expense of having to replace the door if the responders have to break the door down to get in. So far, this system and company have done a great job.

My family and I are very pleased with the Alert1 system for our beloved mom. The customer service is very prompt and professional. Everyone working for Alert1 is knowledgeable and extremely helpful. We have more peace of mind knowing that Mom has the wrist button in case it is needed. I highly recommend Alert1 for any senior. Help is just a button away.

I suffer from multiple sclerosis and tend to fall a lot. Since I live alone, my family urged me to get some type of emergency system. After researching the different companies, I decided on Alert1. It's the best decision I could have made. They respond promptly and notify all necessary people. I've even had "hunky" firemen use my lockbox to get into the house and help me in the middle of the night. Thanks, Alert1. Job well done!

We have this service for my elderly grandmother who is unable to drive anymore. Although she has care nearly 24 hours per day, our family feels better knowing she can call for assistance for the occasional times when she is home alone or when her caregiver may need assistance and is unable to get to a phone.

Whenever my mom tests her Alert1 necklace, she presses the button and gets a very nice voice on the other end, asking her if she needs anything. I always make her sit right where she is to answer, as if it was a real situation, and her voice has always been heard.

No emergency service needed yet. However, the confidence and peace of mind my Alert1 gives me is worth a million. I live in the country with no close neighbors to look in on me, and I garden a lot outside where footing is not so secure. I am so relieved to have emergency service just a click away on my Alert1 button that it has changed my life.

I ordered Alert1 for my father. He lives alone, and is, of course, a senior citizen, but mostly for the fact that I live in Oregon and he lives in Kansas (God save anyone who lives in that hell hole). Anyway, about four months after the fact, I received a phone call from the dispatch, and not only did they call and leave a message on my home phone, they did the same on my cell phone immediately, although it was a false alarm (thank God). If it had not been, how else would I have known in that timely response, and I also received a confirmation call on the false alarm. They were very professional and pleasant recipients. Plus, Alert1 gives a very well sense of comfort when elderly parents live in another state. I think the entire medic team was dispatched to my father's house, and although it was a false alarm (and was an accident for that, ha,ha), it is a great sense of security for myself and my father also. Thank you very much. First and foremost, thanks to Alert1, has been my peace of mind. Thanks to all involved.

My 78-year old mom never wanted an alert system. She recently had a minor stroke and still wanted to live at her home which is close to the stroke center. She finally agreed to get Alert1 and feels so much safer. Customer service is great and always very helpful.

I purchased the Alert1 system for my father who is an amputee and wheelchair bound. He had a fall from his wheelchair and used his Alert1 alarm necklace to call for help. I was notified by Alert1's professional operator and the rescue team was with my dad in a timely manner. Thankfully, he was not injured. My father feels secure knowing someone will respond to his emergency situation at a push of a button and I have peace of mind knowing he is able to do so. Thank you, Alert1, for a great service.

We purchased the Alert1 service for my mother-in-law. It has made her feel more secure knowing that she can get help if needed. The customer service has been excellent. Her unit stopped working and I was very pleasantly surprised at how helpful the customer service representatives were. The unit was replaced immediately. Everyone either she or I have spoken with has been very considerate.

Fortunately, so far, we have not had to use our Alert1 system for a true emergency. But I have really appreciated the personnel in the way they have responded to my mom when she calls in to test the system, or when she wanted to just confirm that she could be heard from a certain area of the house. They have always been quick to respond, kind in their tone, and willing to help in whatever way they could. I can only assume that they would be the same in an emergency situation.

I purchased the Alert1 for my 83-year old father. He lives alone and I live 20 miles away. After checking out several companies I picked Alert1. Each time I called, I got friendly and professional service. I was most impressed over the fact that they did not try to sell me things we did not need. They answered all my questions with no sales pressure at all. When I called back to purchase, again, there was no sales pitch to purchase more. The package arrived and was so simple to install and use. The testing worked in the home, unattached garage and yard. Each time we tested, the operator who came on was courteous and friendly. I would recommend Alert1 over all the others on the market. Thank you, Alert1, for the peace of mind that I know my father can get help with the push of a button. Great product! Great company!

I want to thank you so much for the good service. I hit my emergency bracelet and they were right there at my house, so very kind men that helped me. Then, I had to put Alert1 on hold till I came home from the nursing home. They were very good about doing that. I would not change companies. Aler1 is the best. Thank you.

I am quite satisfied with my experience in obtaining, setting up and testing the Alert1 system. The website was easy to understand and provided plenty of information to compare the product and services against those offered by others. Options were well described, as were the offers. The order was placed in just a few minutes, and the equipment arrived within a couple of days. The emergency buttons, base and lock box for easy emergency access set up quickly. The base was plug and play, the equipment worked upon testing, and the operator who answered the test was courteous and efficient. The base has a very large coverage area, as I was able to speak to the operator and be clearly heard from two rooms away.

My mother is almost 97 years old and chooses to live alone, although we do live next door. She is legally blind and deaf, but still gets around fairly well. Having the Alert1 gives me a lot of comfort and peace of mind, as I know that should anything happen, day or night, I can be immediately notified in order to deal with the situation. The range is great as she can be outside and still be protected by Alert1. The cost is reasonable, and I am very satisfied with Alert1. I would highly recommend Alert1 to others.

Set up of our new Alert 1 monitoring unit was very simple. Initiation was equally so. Upon pressing the emergency alert button, an agent responded within 1.5 minutes and was extremely professional. Hopefully, I will never have to use it, but I feel much more comfortable and secure having installed this system.

My mother has Alzheimer's and lives with me. I ordered the Alert1 so that we could have peace of mind when I am at work. We weren't sure it would work because mom is deaf but the Alert1 system just bypasses talking to her and directly notifies emergency response persons. I was also concerned that she would accidentally push the button and we would be charged for a false call. I was glad to find out that emergency personnel are glad to come even if it turns out to be a false alarm and there is no extra charge. We are pleased with our Alert1.

As my 91-year old mother aged, she became more unsteady on her feet and had illnesses. Alert1 sent emergency services to her aid several times; sometimes to check on her and get her stable while my brothers and I drove to her house or transported her to the hospital. Operators were courteous and efficient. I have recommended Alert1 to others with their own elderly relatives.

I unknowingly pushed the panic button during a blackout in Tucson. The emergency fire truck was at my house immediately with four first aid men ready to take care of me. I was embarrassed, but very glad Alert1 had called them and also called my family. I feel safe and protected with Alert1. Thanks to you all!

I called because my mom lost (we thought) her pendant. I was advised we should pay the extra to overnight, and I did. Unfortunately, I was not told she would need to activate the device only on a weekday so when I got to her house on Saturday, I realized we paid the overnight for nothing. You should explain it needs to be activated on weekdays only. Then we found her original, so I advised my sister when she came to see my mom during the week to call and activate the second so we would have a back up. She did and was advised we could no longer use the first one.

I am very happy with the Alert1 system and have already recommended it to my friends. I like the lock on outside door. It eliminates giving a key to neighbors. Also, the monthly check is great. It lets me know that all is working properly. I have had your service for two months now and I am very satisfied. Thank you.

The ease, thoroughness and professionalism of the great people at Alert1 is unmatched. Recognizing that it was time to address my aging mother's increasing limitations, I contacted Alert1 through your website. The process was seamless from filling out the form, setting up the actual system, the quick response of the Alert1 staff, as well as updating information that was initially forgotten. The good people at Alert1 are there for my mom, 24/7/365. I know that when she is alone, she is still in very good hands. Thanks so much!

I just wanted to thank you for the great service you provide. My mom just turned 82 and thanks to Alert1, she still has the confidence to live alone. Even though she has never needed to push the button in an emergency, it gives her the peace of mind and that sense of self-reliance that allows her to continue to live in the same house she has enjoyed for many years. Thanks again, Alert1.

Alert1 gives us peace of mind. Mom wears it all the time. Operators are always courteous and thorough. It takes a little getting used to while talking with the operator because of the delay between her speaking and us speaking. Also, it takes several seconds for Alert1 to answer the red-button call. We were surprised by this.

I feel so safe and secure with my Alert1 button. My husband has a very bad breathing problem. Sometimes I worry that he may need more attention than I can give him. Alert1 solved my problem. I sleep much better at night knowing one of the very friendly guys and girls will answer my call should I need help. My little button is worth its weight in gold.

We have had the Alert1 system for over 5 years for my mother's use in her home. In those 5 years mom has had to use the system a number of times and we have always been notified immediately. Last November, mom fell and ended up being in the hospital for just over a week. It was late in the evening when we got the call from Alert1 and we were able to get mom some help that night. If not for Alert1, mom could have laid on the floor until morning until someone checked on her, or the consequences could have been much worse. Thank you Alert1!

I was a little leery about this whole thing. My parents lived 4 hours away, so I knew they needed something. The person I spoke to on the phone was extremely helpful and before I knew it, my parents were set up. Unfortunately, they had to use it; fortunately they could use it. Even though he has now passed on, this system absolutely saved his life when he fell and needed to get help quickly.

We were very pleased to find that since my dad signed up for Alert1, we received regular phone calls to check the equipment and to see if everything was working well. We also had a few "false alarms" where the button was pushed during sleep and these were taken care of quickly and professionally. We would definitely recommend your service.

I don’t appreciate automatically charging my charge card for the next year’s renewal. Nothing was sent to me asking or telling me that the renewal was coming up and I only found out when I checked my credit card. I also received a call about my parents’ signal going off and I live 1500 miles away so I told the lady to wait before she called my brother who is closer and they didn’t. It wound up he made the trip for nothing because it was an accident.

We used Alert1 monitoring system for my mother-in-law. When we originally began looking for a monitoring system for her, there were so many different companies, so many options. Alert1 was the only company we found that did not require a contract, that gave us detailed information about the equipment and the procedures and that was affordable. The staff that we spoke with was always available and so informative and friendly. Alert1 helped us to have the peace of mind that my mother-in-law would be safe when we were not there and allowed her the independence and freedom that she wanted. She was able to stay in her own home and truly have a sense of safety that if anything happened, Alert1 was there. We would certainly recommend Alert1 to anyone thinking about a monitoring system for a loved one. With Alert1, you give a loved one the gift of safety and independence!

I compared the various services offered by several companies, both local and national, and chose Alert1 to provide the protection I desired for my mother. At 75 years young, she has specific ideas about how she wants her life to be conducted, including end of life issues, and the folks at Alert1 were willing and happy to fulfill her desires. The equipment was easy to set up and operate. Every time we test it, the operators are always prompt, friendly, and willing to help get everything just right. I have recommended Alert1 to my mother's neighbors. It is the best bet in my opinion.

I am 80 years old but all the years have not diminished my strong need to be independent. Alert1 gives me the feeling of confidence that I need now to be on my own. I have a lot of family support. Still, I like to live alone and knowing that if some problem arises, I have only to push a button for immediate help is reassuring for both my family and myself. It only took an easy phone call to sign up with Alert1 and the people I dealt with were helpful and attentive to my concerns. I have already recommended Alert1 to friends.

My mother, who is 86 years old and lives with her friend who is 93 years old, has become somewhat feeble in the last few years. She has fallen five or six times within the last two years and cannot get herself back up. I decided to buy First Alert for her about six months ago and couldn't be happier. She has fallen twice since she got her unit and used your system both times to call for aid. Rather than her having to find the nearest phone and dial a number, she simply hits the green button and the rest takes care of itself. It has made all of us feel a lot more comfortable knowing that help, if needed, is seconds away.

I fell in the yard and could not get up. My wife used the Alert One system and help arrived quickly. The people who came were very helpful and efficient. Alert One also called my daughter at work and let her know what was happening. The people at Alert One were very kind and professional.

Following an unexpected fall in which my wife broke her leg in two places, we signed up for Alert1. Since receiving these units, my wife has felt comfortable being in our home without ongoing direct monitoring from myself or others. Even if I am home, she wears her Alert1 unit 24 hours a day to make sure that she has that feeling of protection. For my wife, Alert1 has truly been a life enhancer.

My mom had the Alert1 in her home which enabled her to continue to live at home. Things usually go bump in the middle of the night when no one is around, and with the alarm, she was able to summon help when needed. Once she fell, and we were able to meet the paramedics at the house. Sometimes, she found she was too weak to get up and had Alert1 call, so a family member could go over, check things out, and help her. In fact, her end-of-life symptoms started in the middle of the night; and through the summons of the Alert1 person, I was able to go to her and call hospice for assistance. We never could have left mom in her home, which is where she wanted to be without the Alert1 monitor. Thanks for your assistance!

When I reached age 86, I felt I wanted to have a way to feel secure and safe when I was alone in my apartment. My son researched different kinds of alert systems for me and chose Alert1. I took his advice and ordered Alert1 for me, because his reasoning seemed very good for my needs. I called the enrollment contact, and without much hassle at all, I became a client. The necessary equipment was shipped as promised on time, and my son was able to install it for me. It was as easy to use as described by the company, and the extras included helped me for my needs; e.g., the key box with my choice of whom to share the information for how to retrieve the key to my apartment in case of an emergency. So, for all the above reasons, I have another reason to feel protected and safe and still be able to live alone. I would without hesitation recommend your company to anyone who asks me if I am satisfied. I would answer with a definite "yes."

The Alert1 people checking in with my mother are very nice. If she cannot understand them, they will speak a little slower to help her. Thank goodness we have never had to use the system in an emergency. When she is alone, she has it on. She keeps it next to her bed at night. It gives her a feeling of security. She is 97 and cannot be left alone. It also gives me the opportunity to get out a little to grocery shop and not be worried that something will happen and she will not be able to contact someone. I think it's a wonderful thing to have for anyone living alone, not just older people.

I called to update information for my in-laws, and everyone was very helpful and considerate. When I was called to let me know my mother had fallen, I called you back and everyone again was very helpful and calm. Both situations have been very pleasant, and yes, I would recommend Alert1. Thanks.

I've been an Alert1 customer for a number of months now. I've been very pleased with the service I've received. The button is small and lightweight. I hardly notice I'm wearing it. I never take it off, unless it's to set it down close enough to reach if I fall. This compares to one my mother had from a different service which was so large and awkward to wear that she refused to wear it until an emergency left her lying on a cold floor for hours. I love the fact that I don't have to worry about getting it wet when I'm doing dishes or whatever. I don't bathe with it on, because I found the cord it hangs from gets in my way. But since I don't have to worry about splashing water on it, it's easy to keep within reach.

I am extremely pleased with the Alert1 medical alert system. It has provided me such peace of mind in the event that I would need to use it. The folks who respond to the alerts in the center are always so helpful and pleasant to deal with. I just love my Alert1 system.

We purchased the Alert1 system for my mother almost a year ago. On several occasions, she inadvertently triggered an emergency call. The staff at Alert1 responded immediately and with appropriate actions. On one occasion in particular, paramedics were dispatched and everyone on the call list was notified within minutes of the ER call. It's comforting to know that a service such as this backs up their advertising and promotion with action and a prompt professional response.

I have a neuro-muscular disease and limited strength and when I fell recently, I was unable to get up on my own. I pushed my Alert1 button and the firemen/paramedics and ambulance were here within a few minutes. Because the Alert1 system uses a key box on the door and the emergency responders were given the box entry code by Alert1, they were able to enter without destroying the door. This is a wonderful and cost effective service that many other medical alarm companies do not have!

I am very satisfied with the product purchased for my 82-year old mother who lives alone. She has had no emergencies, and hopefully never will, but installation was a breeze. It took maybe 10 minutes to read instructions and install all devices. Each time we have checked the system to ensure it is functioning properly, the Alert1 employees answer promptly, speak loudly and clearly & address my mother by her name ensuring they know to whom they are talking. The lock box is a wonderful idea and I'm very glad I purchased it. All the Alert1 products provide both my mother and me a much needed and appreciated level of comfort & security. I have recommended it to others and will continue to do so. Thank you Alert1!

My mother is 86 and in very bad health. We signed up with Alert1 because she lives alone and if there was an emergency, she had no one to help her. Alert1 called me one morning and told me she had fallen in the bathroom and couldn't get up. I rushed to her home to find the first responders already there. Thanks to Alert1, a life threatening situation was avoided. Thanks, Alert1. I would recommend you (and have) to anyone who cares for a loved one.

We absolutely loved Alert1. We had this for my mother-in-law who lived alone and she had a problem with falling. This gave her so much security that she would never be alone. It was the best money that we spent. She has since passed away, but if we ever need this in the future, Alert1 would be our go to company. It was also great for her where she lived alone, because she knew that if she ever needed it for an intruder, it would have been there for her. Also, the one time that she used the button, it worked incredible because she had fallen and couldn't answer and they called us right away and we got her help. Thank you, Alert1.

Although I have not had to use Alert1 for an emergency, I have been completely satisfied with their response when I make my 30-day check. They have alerted me when the power was out and checked when unknown to me, I set the alarm off. Thanks for making me feel more secure in my home.

I have had an Alert1 for several years for my 94-year-old uncle and was very happy with the service. He had never really had to use it but has accidentally pushed the button a few times. Since he is very hard of hearing, he did not always hear the call back from Alert1. On those occasions, I was contacted immediately and emergency assistance was dispatched to his home.

My mom is 98 and is frequently hospitalized. A lifeline for her is not a want but a necessity. Alert1 is very easy for her to use. The wristband and secondary alert button enables her to be one finger away at all times to get help. I highly recommend it for reliability and being the most cost-effective of the three lifelines I had researched.

I assisted my 81-year old mother in getting Alert1 installed after my father passed away. The setup was easy and the staff were friendly and helpful. She has (luckily) had a few false alarms. Alert1 always responds quickly and this reassures her that they will respond in a real emergency. I have much more peace of mind knowing Alert1 is there and will alert me and the emergency services in a time of need. Thanks!

Alert1 has been a very satisfying purchase. My husband is disabled, and I work full time. But knowing that he is protected with the Alert1 alarm system has made for some peace of mind while at work. The idea of the house key being available for emergency crews and/or our close neighbors. Thank you so much for your experienced and friendly staff, who have always been available whenever the button has been pushed. In the beginning, it was pushed accidentally a few times and your staff was very understanding and kind. I would definitely recommend (and have recommended) Alert1 to family and friends.

I purchased the Alert1 for my mom (Molly) about 3 years ago. My mom who is going to be 84 is home by herself many times. She has a walker, and after a major fall that landed her in the hospital/rehab, I did some research and came up with the Alert1 for value and worth in gold. She wears it all the time! There was a time last year where we received a new over-the-head button in the mail. I called to see why and was advised her battery was low. Now, that's service! We test it each month, and thankfully, we haven't had to use it. But we all have peace of mind. I told my father-in-law about it after his wife died in December. Dad is 86 years old and basically is alone most of the time. He gruffed for a while, but then he realized it's good idea. He purchased it himself (I wanted to do it but had no choice.). We are all very happy with the Alert1, and I recommend it to everyone. Thanks.

My mother is still able to live alone in her 85th year. My sister comes by nearly everyday to help, but we were worried that a fall might leave her incapacitated. The entire family is very happy that she now has Alert1. The ease of installation, having a key to the villa in a lock box outside, and the comfort of 24/7 monitoring, have enabled her to feel secure and still stay in her home. Thanks Alert1!

I am a caregiver for my 87-year-old mother and decided to get Alert1 for her, a few years ago. We are both extremely satisfied with this very important service. She feels safer, knowing that she has this little button to push should she need help and is not able to contact me. I have a lot of stress taken off me, knowing she can get help quickly even if I am not close to home. We have had a couple of incidences where she had accidentally pushed her button during her sleep. Alert1 worked exactly as it should.

I sent an email off for more information and was contacted by phone within 15 minutes. Based on the conversation, I purchased the unit for my 88-year-old mom. Installation took all of 10 minutes, and the unit was up and running. We were greeted by a booming voice that you could literally hear throughout the house. Response time on the first try was 45 seconds; response time on my next test was about 10 seconds. All the info given and advice is very plain spoken and easy to understand. Selling my mom was very easy. And it's peace of mind for less than a dollar a day.

My experience has been very good! I am very satisfied with my MedicAlert service. It was easy to install, and the rep was very helpful. I live alone but with your Alert service, I never feel alone, as help is only one touch away! I have recommended this service to my friends in the apartment complex that I live in. With the service that you provide, I'm able to keep my independence and live in my own place, enjoying life to the fullest. Thanks.

Please note that we are happy with your product in its current condition. However, we have been seeing advertisements from your competitor that their product has a fall monitor built-in in the event that my father/wearer cannot push the button. I would highly recommend that Alert1 copies this technology, as it could be a life saver.

I've always been nervous about being alone when something unexpected happens. I now don't have to worry about not being able to reach anyone. The employees are always very nice and seem concerned for my well being. It is assuring to know that they will reach me if I simply press a button.

My mother was up 3/4 of the night with the unit making noise. I called the next day and found out to press the red button for a test. Even after getting help on resetting the unit, it has made noise again several days later. This time during the day, rather than all night.

We got this service for my mother who lives in rural area. She has had 2 occasions where she has used it and we have only positive things to say. It is a great comfort to have this service and their response has always been fast and professional. I highly recommend Alert1, especially for an elderly parent!

I'm 61 and have multiple sclerosis. My twin sister lives with me. My daughter insisted that we get Alert1 medical alarm. Even though I am in a hospital bed and legally blind, I felt a medical alarm was not necessary as my sister lives with me and we have cell phones. My daughter still insisted on the medical alarm with necklace. We installed it on a Wednesday and to my surprise, I got to use my Alert1 button just 3 days later. During the night, intruders broke in my backdoor and walked right into the living room where I was resting in my hospital bed.

We bought this system for my mother earlier this year. It was so easy to set up the system and customer service is wonderful. She was able to take it with her while she visited me for a week. It's a comfort to know that she has Alert1 there if she needs help.

As a whole, it was excellent. Ordering and receiving went smoothly, everything was in the box. The setup was clearly explained and simple. Operators were very patient about our many trials, he mostly felt more comfortable to have it. The telephone answering is a great feature, why I got it largely. The only problem was that in practicing answering the phone, he could hear but sometimes, I could hear his voice through the window, but not through the phone. It wouldn't have worked if I wasn't home. Sometimes in the trials with the operator, he had a hard time understanding them and we were only 30 feet or so through one thin plasterboard wall. He was also confused about being asked the address since he doesn't live here all the time. He is hard of hearing and is easily confused. The technicians I talked to send it back were very nice, knowledgeable and helpful. I would recommend the setup for people who are less confuse and hard of hearing. The phone answering feature and the operator to see what type of response is needed are great. I am confident that I will get the money returned. Thank you so much!

In the past year, I have recommended and installed two Alert1 devices for two elderly relatives. Both relatives live alone and several weeks ago, one fell in her living room. She used the Alert1 and help arrived within 5 minutes. Very, very happy with your service and will continue to recommend it above the other devices.

My sisters were having dinner with my mother. When sitting at the table, she just passed out. We tried to talk to her but to no avail. I pushed the Alert1 button and within seconds, someone called back. She asked about the problem and sent an ambulance immediately and stayed on the line with us, telling us to do certain things to see if my mother was alive. She was breathing very shallow, but was still alive. Alert1 took control and guided us through the process just as the booklet promised. We are so grateful for this problem. We have to use it again and same wonderful results. I would wholeheartedly recommend this to someone.

My mother-in-law, age 89 and living alone in her home, fell and could not get up. She was not injured and tried to crawl to the kitchen to get up by grabbing onto a chair, unsuccessfully. She was unable to reach a telephone and use the button! Alert1 called her children who live locally in succession per her list who were unavailable to assist her. The emergency services were contacted, responded immediately, used the code on the key box to get into her house and were able to successfully assist her and allay her fears. We are so grateful she was taken care of quickly, safely and as she wished as far as the contacts in succession. She initially was resistant to the idea of Alert1 until I explained how it worked as my mother and then my aunt used it successfully.

I like the Alert1 program because I need some type of emergency device when I'm moving around my house and yard. I had fallen before, I got Alert1 and luckily, someone was with me because I had no way to contact someone. I would definitely recommend this alert system to anyone looking to get one.

I have been very happy with your company after it was recommended to me. Since then, I have recommended it to 2 more people who use your services. I'm impressed that you call and check up on users that missed the check-in call. I also like that your operators use the wearer's name when responding to them and are very polite.

I purchased Alert1 for my Mother who resides in Colorado; I am in Georgia. We were worried about her as she is 84 years old and lives alone. Although she is considerably in good health for her age, her age also leads us to be concerned if something were to happen. She needed help getting the system set up and it took awhile for my sister to get time off to go help her. After the system had been activated within the first week, she received a call from customer service to ask if there was a problem with the system (which there was not). Once they did get it activated, she pushed the button and Alert 1 answered in a very timely manner.