Alert1 Reviews

Updated on 06/28/2019: So Alert1 called me in response to my review of their product. They do not take pictures of packaging they claim unless there is visible damage supposedly of the package! But I have no way of knowing if the damage was caused in shipping because of this, so in essence getting insurance is useless. They will not refund my 559.00 and claim they cannot reuse the device, so if I have to pay the cost of the product I told them that they should return the item, which they won’t do. So I guess they are going to charge me $559.00 for a device they say is broken but won’t return it. So I think that means they will reuse it and make money on it!! Hmmm, I totally feel I have been scammed! Beware of this company, they are not there to help you!

I had contacted the business and let them know my device was not working. It happened twice. First time they sent a new one. The second time. I couldn't speak to someone to troubleshoot. I finally sent it back when they called about it and they said I broke it and charge me $500. I think they do this for everyone who cancels their service.

We leased the Alert1 System for our Mother and the response time when an emergency button was pushed was very good. After being with the service for over a year, we signed up for a prepaid annual subscription in order to save a bit of money. Mom's health was deteriorating so we moved her to an assisted living facility of her choosing and called to cancel the remainder of the annual subscription and receive a refund for the remaining months. No refund for unused months! And when I sent a regular letter to the corporate headquarters, I did not receive any response to my questions. Just ignored me. So in summary, we would not do business with Alert1 again and we sure wouldn't recommend them. Mom passed this past week but she wasn't impressed either!

Received a defective on the go fall detection device. I insisted that they expedite the shipping and send me a new product using overnight delivery but they were too cheap to do so. Extremely disappointed by my experience so far with this company. Would not recommend.

Pushed my alarm button, it took forever for a response, when they responded finally the voice was broken up and impossible to understand. What can you do about it? Can you replace my box? Can you improve your service? I'd like to use your "on-the-go" device but not if your service is so poor.

My father passed away 5 months ago - he had the Alert1 service - now they have billed me again for a year's service and are telling me they can't reverse the charges because I missed a random deadline from a random email sent from another business. He passed away! What business does this? Stay away from these people, they have no heart and are only in it for the money!

I ordered Alert1 after speaking with one of their agents on the phone. I was concerned that the system would not work at my father's home since he lives in the country and my cell phone barely works out there. The agent looked up his address and assured me it would work that it worked off of GPS. So I talked to the agent about if it didn't work that I could return. She said yes but what she did not tell me was I needed to pay for 6 months of service not three months.

I purchased an Alert1 device to help my grandmother in case she fell. When my grandmother passed away, we were told that we could send the device back in the mail and if we were accidentally charged, we would get a refund. I was of course charged on Friday for a three month period ($77). Despite having put the package in the mail the day before, the facility had not received it before the automatic renewal. Since we were told that we would get a refund if we were "accidentally" charged, I called this morning to straighten things out.

I hope you read this before you buy. I bought it for my mother after she fell and broke her hip. Wow...what junk. 4 units have failed, just stopped working, a couple making horrible noises that wouldn't stop. NO support after hours for the devices, just the emergency fall agents. It breaks after hours, tough cookie. Their advice, call 911 if you need help. Bad equipment, helpless staff, even the 'techs' can only say 'send it back'.

Alert1 fall alerts worked beautifully for my mother when she fell and could not get back up. I purchased this for her several weeks before she entered the nursing home through my email and my credit card. I had to email them my power of attorney to try to cancel this - still no instructions on how to return equipment. I will contact Better Business Bureau next.

I purchased this service for my mother in March 2015, she is now 90 years old. They set up an auto pay on my credit card and I did not receive any invoices or description of what you I was paying for. The first incident that required this service was horrible. My mother had hit the button prior to leaving the house and didn't realize it. Alert1 had no way to locate her. After discussions Alert1 advised we needed upgraded equipment if we needed GPS to find her (not sure what good it is if they don't know where she is) so we upgraded. In January of 2018 my mother lost the button and reported it to Alert1 on 1/3/18. They advised her that she would have to pay for the equipment. They auto charged my credit card in April and since there is no paper billing, we assumed it was for the equipment as it was about $100 more than the prior year service. It was not useful and we had not used the service, so we were just done with them.... WRONG...

Do not use this company to purchase any devices. I returned my device in working condition and a piece of plastic from the clip had broken off previously. They then said it needed to be scraped and charged my credit card the full amount of $559.59 for the "piece of plastic" that was broken on the clip. They are a terrible company that will rip you off and charge you even if you removed your credit card info. from the website profile.

I purchased this for my elderly neighbor. The device itself seemed to work fine. However, the lockbox we purchased for the front door was defective and would not open. They sent me a second one, this time I was able to get it open, insert the key, set the code, and lock it on the door whereupon it became jammed and would not open. Had to take the doorknob apart to get it off. Alert 1 refused to refund money. Impossible to get a supervisor on the phone "we'll call you back in 24-48 hours". I am EXTREMELY unhappy with the customer service and support. This was less expensive than some other services. You get what you pay for.

Like other reviews on here it was frustrating to pay in advance and then when a loved one passes or moves into a nursing home they do not refund any of the money. Overall the service worked fine, but make sure you read the full service terms prior to purchasing.

For years I had the alert for both of my parents. Dad passed and I especially wanted for Mom. We changed cable tv providers and it was no longer compatible. I spoke to them on the phone June 2018. I had just paid the service for the quarter the previous day. We lost Mom and I sent back the equipment. Same problem as many. I show delivery and they did not show the delivery until after research and my calls. Then I was charged another quarter because equipment was late. Another phone call. "You owe." I indicated it had not been used the previous quarter. "No problem. You owe for a few days." This was September 2018 into October.

What's really bad is that they ask you to prepay the service for a year, then won't refund you any money and only refund you some "future usage time" in case you don't need the service anymore in the middle of the contract. But in the service agreement, they misleadingly say they will refund you for the time not used if you return the device anytime. This is not a good business model and not a good company. You should look into smartphone apps that will do the same thing, but offer a much lower cost than this device. In this day and age, this business practice just doesn't sit well with people like me. I would rate it as 0 star if possible.

This product was for my mother in law who is well into her 80s. Due to her situation she would have to choose between food and medicine if not for the support of her family. She decided to no longer continue services with Alert1. We paid for the entire year, around 400 dollars. We cancelled and the representative told me that the equipment would need to be back by a date in Dec or we would be charged for January. We got the equipment back a little late due to a death in the family and there was a mail delay as it was the holiday season. After a while we did not get the refund and I called to be told that none of our money would be returned, and the company has all the equipment back.

I would not do business with this company ever! My mother was placed in a nursing home and we sent all the equipment back with a tracking number through UPS. We keep getting billed!! We returned the base unit and the pendant. They are now telling us we owe another piece of equipment which I have never seen before. Very sketchy company. They are unbelievable. Do NOT use this company, period! It has been hell trying to get them to discontinue service and billing us!!

After having service with you for 1.5 years (that's appoximately $800.00 in payments), I am needing to cancel because of my mother's passing. I explained the button was lost due to the fact that her clothes had to be cut off during her ambulance ride and the button she wore around her neck can't be located. The customer service rep said the cost of losing the button is $59.95 even though the major equipment is being returned. I will pay that cost, but shame on your company for the fee in this case and insensitivity.

Alert1 makes cancellation of service and refund issuance very difficult, and will process recurring charges even after the service is cancelled. I notified Alert1 three weeks before my annual renewal date that I would be cancelling the service, and was advised that I needed to return their equipment. I immediately arranged for shipment of the equipment back to Alert1, and provided them tracking information. However, their processing of the returned equipment was somehow delayed to the day after the renewal date - they blamed USPS - and I was charged the full annual fee. After further discussion, they informed me that I would be forced to pay for a full month of service, and they will issue a refund for the other 11 months. However, the refund amount won't be on a prorated basis. Instead, they are going to arbitrarily charge me almost double what the "prorated" monthly fee should be, based on the annual fee amount.

My mother recently lost her pendant and it is costing Us $559 to replace it and Alert1 wants another $559 to send her another unit. I pay monthly insurance but was told that only covers damaged units. When I questioned how they came to such a high figure I was told it was in the contract. Um, NO IT'S NOT! Additionally, the company provides a service to what I imagine is an elderly clientele who might be more prone to losing things and to hit them or their loved ones with such an exorbitant fee is unconscionable. Have reached out to other companies that provide the same service and their insurance covers lost devices or they don't even charge insurance to replace lost devices. Do your research before you choose your service. Ask LOTS OF QUESTIONS AND DO NOT USE ALERT1!!

I ordered this monitoring service for my 86 year old aunt in approximately 2015. My aunt passed away in December of 2018, and I called to cancel the service in January of 2019. The representative advised that I could not cancel the account until they received their equipment back. This includes a five year old base unit, necklace, and wristband (that I paid separately for). I explained that I do not live in the same state as my aunt and requested for them to cancel my account and send a final bill. They refused to cancel until I paid $559 for the equipment. The representative admitted that any returned equipment would be refurbished if it was reused. She also said it was a lease agreement so I would continue to be charged even though we are not receiving any monitoring services.

We wanted service for one person. We have been in a crisis situation. The salesperson told me not to be alarmed about 2 services being listed on the invoice. It was how it should be for 2 buttons. I only wanted 1 button, but got coerced into getting 2. The second was never used. My ailing mother got charged double for 2 years. Now that I am canceling, she will pay for another 6 months, and may not even live that long. This company takes advantage of desperate, frail people. I gave 1 star only because it's required to leave a review.

I am trying to return my mom and dad's Alert1 machine. My dad is suffering from dementia and my mom is not on the account. We have called the customer service number to end our service with them as we have moved both my parents to assisted living. They would not give us an address to return it and referred us to a website where my dad would have to fill out paperwork. He is not able to do this and we explained that. After going to this site and reading the reviews that shared the same experience it floors me that this company is still working this scam. If you can't return it, they bill you $600, but won't give you the address to return it. Pretty sneaky! At this point, I would not ever refer anyone to this company. I feel like they are taking advantage of our seniors and their families. We are only trying to do the right thing.

Same complaint as other about full charge of $595 when you cancel service as many others. BEWARE!!! When I finally cancelled the service and returned my mother's pendant and charger wrapped in bubble wrap, I was charged $595 for returned equipment that had nail polish on it. CS was unprofessional and initially stated I had not returned it all and then changed their story to it was returned damaged. If nail polish on a 1.3 year old device costs $595, I am in the wrong business.

My father passed away last May. I called to inform them in June. When sending back equipment make sure you track it. I didn't. The equipment got lost. After speaking to the company they so graciously are going to charge me $626 for another year of service that my deceased father won't be using. At least they were so kind to not charge me for the lost equipment. Lesson learned that companies like this don't show empathy.

IF I could give them Minus points, I would. I got this for my 90 year old mother who is Very alert and I wanted her to have it for emergencies. When she did not need it any longer I called to send it back. They said she would still have to pay for two more months...no problem. We sent it back, and WITHOUT notice, they charged my American Express $559.95. When I caught it, they said it was broken when we sent it back. IT WAS NOT broken, and IF it was, I had paid their extra cost for their extended warranty insurance. They never sent a letter, made a phone call, or anything. They just charged my credit card. This charge was clear to me that the company is dealing with elderly individuals and they just try to take advantage of them if they can. DO NOT DO BUSINESS WITH THIS COMPANY!

First of all I wanted to say that my mother used her wrist button once during the year and a half that we were using the service of Alert1. The paramedics came and helped her up and all was fine. The issue was that the main unit bleeped every 15 minutes continuously. We called technical services and they never did get it to stop bleeping. They said that the wrist button and unit were not connecting properly. Next we had a scare of my mother not answering her phone for hours. We were on the way to check on her and called Alert1 to see if they could call into her apartment over the unit in the apartment. We were hoping to see if she would answer the unit in her apartment to calm us as we frantically drove to her apartment. Hopefully not walking into a horrible situation. The girl on the phone was unable to help us.

I am extremely happy with Alert services. My mom has mentioned several times how secure she feels knowing she has this system in her home. Every time my mom has used the alert button, you've responded almost immediately. Also, Alert calls me to let me know my mom has pressed the button and is in distress. Thank you.

We never signed a contract and when we no longer needed the service they stated that their policy is you have to pay through the end of the billing cycle. They do not offer a monthly billing cycle or any prorated billing. So therefore, you must pay either quarterly, semi annually or annually. You are forced to pay even after you cancel and return the equipment to the end of the billing cycle. Totally taking advantage of the elderly/disabled population that need this type of service. Mailed back equipment on 10/9/2018. The billing cycle ended on 10/11/2018. Sent it 2 day priority mail, but they never signed for it until 10/15/2018. Made my 79 year old mother pay for the next 3 months. When requested to prorate the charge for the 4 days extra due to the mail processing, they refused. Requested a Supervisor to make things right and returned my call and said, "SORRY, IT IS OUR POLICY".

This company does the monitoring service but once you agree to the terms and agreements you are stuck for life. The cancellation policy is very unfair to the customer. They automatically deduct your bank account for insurance, renewals, etc without prior notification to you. You have to realize the charge was done and send in their equipment within 30 days or you can forget about a monetary credit to your account. Their customer service agents and supervisors only tell you what they can't do. They only offered a credit for future service. Why would I want to continue service with a company like this. I already got a new monitoring company and am going to send back the equipment and just call it a loss. Now I am forced to pay for a year of service that I will not need or want. Be very careful with this horrible company.

I purchased this service a year ago and paid upfront for the full year. After calling the company to cancel my subscription, I was advised that Alert1 planned to renew my subscription for another year and take the funds from my account. I explained to them that I was not authorizing any withdrawal from my account and that I did not want to continue with the service. I was told that I could request a refund after they received their payment. I find these business practices predatory, taking advantage of seniors who may or may not understand their policies. My advice, do not use this company!!

My mother fell and was unable to get up on her own. The alert was activated and the fire department was notified. Her roommate provided them with entry and they assisted her. I am grateful for having this system because without it she would've remained on the floor until a male picked her up.

Button would not push and I lay on the flood for 6 hours and finally I got it to push. Called and they sent a new button. Thanks and everything is ok now and they send me out a new one that goes on my arm too.

I called Alert 1 when my husband recently fell in the bathroom. I was experiencing terrific knee pain at the same time and was unable to be of aid to my husband. Deerfield fire department arrived within minutes followed by the ambulance. They were able to assess and assist him very quickly. Quite pleased with Alert 1 response. Thank you.

Response time was excellent. The operator was accurate and efficient. There were no problems this time or the last time we used your system. That is all I have to say about your service. We will continue to use your products.

You contacted us yesterday morning (8/22/18) to notify us that Tim had fallen in his apt. Medics were also called and they arrived before we did. When we arrived, Tim was sitting in his chair and was stable and doing well. I much appreciate this service.

My Dad recently fell again and pushed the button. You were quick to respond and my sister was there in minutes. I am in another state right now, and I received a voicemail stating what happened and that all was fine. We all feel much better since my Dad is wearing the Alert1.

Alert was pushed. I was called and message left. I called back and girl couldn’t find her account and didn’t know what was going on. Very frustrating. Emergency personnel did arrive was the only good thing. The girl answering phone didn’t have a clue.

The man that answered my button push was very helpful and calm on the phone. That made me feel more comfortable after me falling out of bed onto the floor. The firemen and the EMT's that came to help me were great too. Thank you :-).

My mom is 84 and lives with my sister. She is frequently alone when my sister is working so we bought the Alert1 system for peace of mind. The system saved her life when she was in excruciating pain from a heart episode. Even though my sister was upstairs at the time, my mom was in pain and unable to call out for help. She hit the Alert1 button and your team responded immediately. The ambulance was called and the operator also called my sister's cell phone to alert and they called me as well. The Alert1 team is professional, responsive and fantastic! Thank you so much!

My mom is accidentally hitting her fall button often. Everyone from Alert1 who checks in, are always very pleasant and understanding. The few times last week when EMS was dispatched they followed the protocol. It turned out that she didn't hear the intercom or the phones and she was fine. I'm glad to know that Alert1 is there for her and our peace of mind.

Our account is listed under my husband, Billy **. We are very satisfied with this service. The only thing that was misunderstood when we purchased this service was that once the button was pushed that the person on your side would be able to hear my husband as long as he was within range of the machine. We are going to need to relocate the device inside our home so if it is pushed again then the person from your side can hear him clear enough that an ambulance may not need to be called. However, I appreciate that they always ere on the side of caution and contact EMS when he can't be heard.

Alert1 is the most unethical and unprofessional company I ever dealt with. Their cancellation policy is ambiguous. Their contract does not state the address where to return the equipment. Consumer has to call to ask for the address and even after they receive the equipment, no refunds are given prepaid charges. Luckily my 97 year mom did not need to use their services, no one knows if they would have a send help in case of emergency. I do not recommend Alert1 to anyone.

My mother moved in 2016 and cancelled her service. She died last year. I have begun receiving multiple phone calls that are harassing me to return the equipment. We are attempting to locate whether the equipment was returned or not. In the meantime I have been getting phone calls every day that question whether my mother has died and why the equipment was not returned. I will never recommend your company to anyone and find that the harassment when we are grieving and trying to see if the equipment was returned in 2016.

This company is very deceptive in terms of their return policy. Received a unit. Left unopened, I requested a full refund (as stated in their contract). They would not process a refund UNLESS I open the box, assemble, set-up, and test to make sure it is operable, and then repackage and send back!! This makes no sense! They state that the unit was checked before shipping, and unless something happened in transit (not my liability), it should still be operable. The company representative (Dakota) was very rude, and would not accommodate my refund. This type of deceptive business tactic is exactly what is wrong with these types of companies, and certainly makes me question how they would have responded if my loved one was in crisis. I strongly urge you to do business elsewhere... buyer beware.

This experience started out decent. I had leased this equipment for 3 yrs, for my elderly family member. When I chose to return the device, the experience turned sour. This company continued to try and bill me, after returning equipment. I ended up cancelling my credit card, so they couldn’t continue charging it. Then, they started with collection calls and letters, stating I owed them for a whole future year ($399). I told them this was unacceptable and unethical practice. The equipment had been returned for months and contract had expired.

My dad fell getting out of bed and could not get up. He pressed the call button and help was sent to him. He was okay but just too weak to get up by himself. Alert1 worked! So glad we got it for him.

You are always on top of things. You made calls to everyone in family immediately with details of what happened. My mother falls frequently. You made my mother feel comfortable and reassured her that she can press the button any time and not to feel silly. That is what you are there for. Thank you!

I am a new customer. I had another system that worked just fine. I changed to Alert1 for the GPS service. Yesterday I fell and the button did not work! I laid on the floor for 10 hours until my nurse arrived. At the hospital tests showed a concussion and multiple injuries. Today I called Alert1 and spoke to Conner. I was told no service on weekends (8/4/2018) and to call on Monday - 8/6/2018. So here I am alone with no service. Conner was unconcerned and kept repeating "call on Monday". This is 24/7 service? Technical service only Mon to Fri. I would advise anyone to check this flaw in this company before ordering. I will get my old service back!!!

I had just hooked up the system Sunday night. My dad fell on Tuesday. Everything worked the way it was supposed to. The emergency squad was called, and I was called after that. It was loud enough for my dad to hear an answer.

We came to an agreement that I would pay only the 1st of three equal payments to resolve the issue. I am satisfied with the outcome.

My Mother needed help and your service provided her the ability to get paramedics at her home to assist her in an emergency situation. My sister and I live out of state and thank goodness for Alert1 system my Mother can live independently.

The response from Alert1 was perfect! Exactly as promised! Thanks! Mother fell and her caretakers could not lift her so the paramedics got her up and to the ER to be checked out. Alert1 called everyone on the list in the exact order as requested. They even knew the garage code to tell the paramedics! Thanks! Good work!

This was the first time we had pushed the Alert 1 button in response to an actual emergency. It has however been hit many times accidentally. Every time we have hit it accidentally the response time has been outstanding but when there was an actual emergency the response time was very slow. Not sure if this was on your end or the emergency responders (went to wrong house). Alert operator did not appear to be as well-trained and professional as previous operators. Situation turned out ok but the delay in the response time could have been life-threatening.

Excellent service - very helpful and professional. Helped me contact EMT services to ultimately locate my mother at a hospital. She was well taken care of and I was able to engage quickly from 1000 miles away. We have had the service for many years and we are very pleased.

OK as far as we know. We are in Atlanta. The person calling is in Griffin. It would have been easier for him to have called 911. You responded OK as far as we know. Alert 1 is for someone who can't get to the 'phone.

Do not use them. They are not ethical. They charged me over $500 when I returned the device I no longer needed. They broke a clip and claimed I did it. I realized they very rarely get these devices back from the living, so they take advantage. Stay away from Alert1.

The entire experience was perfect from start to finish. The required help arrived in minutes and Von was helped and on his way to the hospital. The Alert 1 employee was most professional and the help was guided to our home quickly.

My grandmother was set up with an Alert1 system by her home health agency after she was diagnosed with terminal cancer. She received her Alert1 system 12 hours before she passed. When I called to inform the company that she had passed and what we needed to do with the system, I found out she had been set up with a quarterly account which was not refundable. I explained to them that her family was not aware how long her contract was for, how it worked and had we had known we would not have requested a life alert system for her at all as she was only given 2 mos to live. I even spoke with a supervisor and explained that I didn't even mind paying for one month but 3 more months was completely ridiculous given she wasn't even alive anymore.

I am the son of Amparo who is the user of Alert1. Actually, I believe that there have been at least 3 occasions where my mom has used your service. Each incident has been handled exceptionally well by your company. Alert1 has given our family such an incredible peace of mind. Thank you!

My mother has always been concerned about how long it takes for someone to respond when she pushes her button. That would be her only concern. The same delay occurred when my father was alive and she would push her button when she needed help with my now deceased father.

My grandmother passed away on 4/30/18. I called Alert1 to cancel her service on May 1 and was told by the Customer Service rep to return the monitor with instruction on how to turn off the unit and a refund would be processed and returned to the card that was charged on April 3, 2018. I told my Aunt (who actually paid for the service) to expect a refund. I returned the monitor to the company which received it on May 7, 2018. I send it exactly the way I was instructed and was expecting a refund. My Aunt told me it hadn't been credited to her account so I called today to check on it and was told that yes I was given the refund information but because the equipment wasn't received by May 3rd that it wasn't eligible for a refund.

My Mom passed away in April 2018. I called to cancel the service and to see if there was a refund. I was told there was no refund since the service renewed in March 2018. I was, also, told if I wanted to cancel the service it should have been before the renewal date. I told the service rep... "She was still alive at the time and we needed the service!!!" It makes no sense that there would not be a refund since the my mother passed away and the service is no longer needed. I have contacted other companies and they have provided a refund. Very disappointed with this company and their policy.

I AUTHORIZED THEM FOR 1 YEAR OF SERVICE, THEY AUTOMATICALLY BILLED MY CARD AGAIN WITHOUT MY AUTHORIZATION OR CONSENT. I tried working with them to no avail, they wanted another year of service paid or they would work with me for over 200.00 for payment now and cancellation of service!! I told him I will not pay the 686.00 year service and to send me a return tag and I will gladly return their equipment. They were very rude, demanding and talking over me and threatening me with collections for the full amount, even though I called to cancel service 3 days after they billed my card again. My gramps is 92 years old and this is how they like to treat their elderly customers!!! SHAME ON THEM.

Renewed and then had to cancel after only two months because my mother had to be hospitalized and is now bedridden. Alert1 said after 30 days they don't prorate. It just seems predatory to take a senior's money for years and when they can't use it anymore after 2 months and $600 they keep the money. If the person can't use it where is the money going to? The device is being returned so it's not for that and they will just reuse it. Just be cautious of that when you lease the device.

My only complaint is I received a call at 9:00 Sunday night from your service, unfortunately the caller ID only shows a long distance call from Utah and doesn't reference Alert1. Luckily I answered, but I honestly thought it was a spam call and almost didn't! We really appreciate the service you provide and everyone has been fantastic, but I would really like to see you identify yourselves on caller ID... it might save someone's life!

My mother fell. Alert1 called me. I was there right away. Thank you. She is ok. I just wish I would be the first call (since I live nearby). My brother received the first call. He is not nearby. (I have made this request in the past.) But your service acted appropriately which is greatly appreciated.

My mom, Freda **, accidentally activated her emergency button. She received a live operator contact and she explained the mishap. The operator was very courteous and professional. Well done all around. You provide a first-rate service. I rest better knowing that my 96-year-old mother has access to immediate help if she needs it.

Thank you so much for being there for my Mom when I can't be. She had bruises and bleeding but she is recovering very well. I don't know how I would've been notified if it hadn't been for the alert service.

After explaining to your crew that Mother (Eleanor **) cannot speak very well (Parkinson's) and to call me anytime she pushes her button... THEY DID NOT CALL ME until well after they contacted the paramedics. She will probably fall again next week. Will they call me? First? I am just 30 seconds away and very capable in calling for help if it is needed.

After very many phone calls and a negative review, the company finally refunded all but one month of monitoring fees.

My mother is no longer with us and I tried to cancel the subscription. However, I was informed that I was past the due date to cancel by 30 days and they would not reduce the charge. I had to return the equipment at my expense or they would charge me some astronomical amount for equipment that was 6 or 7 years old. When I told the customer service person that the equipment was part of the charge she told me that it was not. No business runs on not charging for the equipment, that is just plain common sense. I returned the equipment, they canceled my account but I was stuck paying over $300 for something we got nothing of use. I might have as well burned the money. My recommendation is not to use the company and most certainly not use automatic billing as they definitely take advantage of you in a time of sorrow.

Returned equipment when my Grandmother was admitted into a nursing home. A year later they tried to bill my credit card so I called them. Alert1 stated they never received the equipment back, and unfortunately by my own mistake, I didn't keep the tracking receipt, so it became a "he said, she said" scenario. They couldn't prove they never received the equipment, and I couldn't prove that I sent it. They tried to charge me $500.00 for "lost equipment". I refused to pay that. We agreed I would pay $250.00. I paid that.

Would NOT recommend this company, simply because of their requests that the monitoring box (which is several years old) and pendant be returned in order to cancel service, or they will charge $600. These units are ordered by family members to offer security and protection to loved ones who may live far away. In the event of an elderly person's passing, or move to acute care, forcing a family member to find a way to retrieve a box or risk an exorbitant equipment fee is in poor taste.

My mother fell and she pushed the button. Paramedics came. The previous button she wore seemed to dial and get through to you all quicker. It seems as if it takes a considerable amount of time for anyone to answer now with the replacement.

I am John’s daughter whom he lives with, and was out of town when the incident occurred. I was called at 12:30am. Since it was an unfamiliar number when I awoke, I went back to sleep. Suggestion: have an assigned number so I know who it is.

My mother Norma ** fell and she pushed the button. Right away someone came on and asked if she was ok. They contacted emergency and an ambulance came. All 3 contacts were alerted about her fall. I really appreciate how quickly everyone was alerted. Thank you for all you do.

Couldn't get the box to work; told different stories by customer service; now telling me no refund of 119.00. I'm am so unhappy and disgusted. Asked for a supervisor to talk to and told no one is available.

My experience was all I expected. The operator was very helpful & calm, which kept me calm, the first responders were here fast & took charge. Everyone was great, it’s a good feeling to know that it all worked like it was supposed to. Thank you.

This is the second time this is happened. The code was changed on the lockbox that allow paramedics to enter the house. The lockbox is located outside the front door which we bought from your company. We changed it I think almost a year ago and your company has still not changed it. The first time the fireman had to cut the screen door A few months ago and Sat Feb 31 the second time they had to go through a window. This is because you still have not change the code and keep giving them the wrong one. When my daughter called they said that the code that was changed was only for 30 days which makes no sense at all. We did not request it for 30 days it was to be permanent.

Alert1 is a lifesaver. I would not be able to stay in my home without it. I have sitters during the week but the weekends my family try to help. I know they cannot always be there. Alert1 is quick to answer my call for help with either calling the rescue squad or my daughter Frances. Thank you!

I called back and was able to talk to a manager who was very helpful. She had been investigating the numerous call logs and stated that she was going to refund the charges to my bank account and remove my debit card information from the account as well. It appears that the account holder was unwilling to provide an alternate payment account and mine was the only one in their system. They stated they have not yet received the return equipment, thus the additional charges. I am willing to accept that she will indeed refund me and remove my information from their system. I'm increasing my rating to 3 stars due to the difficulty in getting this issue resolved and the issues in the past with their billing practices.

My grandmother in PA fell and broke her hip. Alert1 called my sister and I, who live in different states, and filled us in on what had happened and my grandmother's condition. My aunt, who was with my grandmother, didn't need to worry about contacting us as she was dealing with an emergency. I'm very impressed with Alert1's professionalism and level of service.

Your service provided for Mary last week was excellent. I am so happy for your services. The ambulance was prompt, and the MTs were so helpful. Thank you for your services. I have recommended your company to many of my friends who have loved ones living alone.

The medics came by about 10 minutes after we called. I was admitted to hospital for hypoxia and Influenza B. The medics were good and it's nice to know that help is only a push of a button. Thanks for your help in everything.

I was in need of medical attention a week ago and wanted to let you know that you came through and helped me with my emergency services. I pushed the button, never spoke to anyone (was unable to move) and within 15 minutes emergency services arrived to help me out. Thanks to you, I'm back in business! Thank you! I appreciate what you do!

First time using Alert 1 device after purchase. When emergency button was pushed a staff member, was very kind and helpful - contacted friends as well as ambulance... The response was very fast. The staff members seemed to be well trained and very kind and helpful. Alert button gave a great peace of mind... With a very wonderful experience... Thank You again.

Help request on 2-14-2018. Help came quickly. I only needed an assist to get up as no injury was incurred. all my contacts were called and the last one was able to come and confirm my status. Due to my daughter getting a voicemail from you she came home quickly and the firemen for the assist were still there.

On the phone as soon as the button was pushed! Then, they called my phone tree right away so my family met the aid car and me just before we left for the hospital. Having Alert1 makes my family feel more secure knowing I have access to help all the time.

T&C needs to be revamped. Horrible. Alert 1 Customer Service (Care): I am cancelling our plan effective today. I understand that after speaking with the customer service and the supervisor on staff – they explained that with the 1-yr prepaid, the subscription AUTOMATICALLY renews after 1 year. Cancellation notice by me was to have been received by 2/1/18. (30 day notice). So, in other words, we have to ‘eat’ the next year’s subscription amount of $515. 2018-2019. What hoops have to be gone through now – to cancel!

Very dissatisfied with the automatically renewal without warning or notification of the renewal. Can not cancel and receive refund for future 10 months of unneeded service that is paid in advance. Tough situation to put a senior in that is on a limited budget!

Alert1 doesn't give you a pre-advice when the rollover date is coming up. They just charge your credit card and if you don't review your card every month due to no paper invoice being sent to you, you could miss the 30 day cut off that Alert1 gives you. Furthermore, they will not prorate the year after being charged regardless of the circumstances such as death, 24 care, etc. Alert1 also charges more than the quote they provide on the phone as well. I also had an issue with them telling me the unit that worked off cell phone towers would be work for where my mother lived and it did not. Unfortunately they have 30 day on this return as well which is short time when trying to coordinate this for someone who lives in a different state. Again, how about at least prorating it, especially after telling me it would work and it didn't! Stay away from Alert1 due to bad business practices!

I signed up and paid in advance for 1 year medical monitoring with the fall detection ability after being left disabled from a freak accident. This began January 2017. The monitoring service was great but lots of false alarms. Monitoring folks friendly and courteous when following up. In March 2017, my home was struck by lightning rendering it uninhabitable until completely rewired and repaired. My husband and I moved to our church parsonage partially during the 3 1/2 month time period to repair our home.

I tried to purchase an emergency alert device for my 82-year-old mom on Jan. 29, 2018 through the telephone to Alert1. Before I called Alert1 I have been asking quotes several similar companies so that I have some rough ideas what program I was purchasing. During the phone conversation with the Alert1, the sales told me that monthly fee $30.95, no equipment fee, no activation fee. I asked whether there is any hidden charge, she said no. However, I must prepay 3 months service. I paid the bill by using my credit card on the phone, but after I received the email receipt, I noticed that I got charged $112.85 with four items listed as 1 of Mobile Medical Alert-Quarterly, 1 of Alert 1 Advantage Plan (Quarterly), 1 of Alert 1 Advantage plan- Free Month (Quarterly), and 1 of One Time Activation Fee. Nothing else was written to clarify them.

I chose Alert1 for my aging mother because a friend had a positive experience, however, it is a disaster and I advise choosing any company over Alert1. We prepaid a year of service in advance for the mobile system with GPS for my mom. The teeth on belt clip and device are very flimsy make it difficult to attach the device, especially for an older person. My mom had to order additional belt clips a few times during the year (and willingly paid for them) and of course the device cannot be used during the time a new clip is being shipped.

I had Alert1 service for my mother for approximately 6 years. I paid once a year by credit card. Last August my mom fell but was able to push the button for help. After that incident I upgraded to the motion detection system... That move changed the contract period from May to August at an additional monthly cost. Mom passed away with 8 months left on the contract AND ALERT1 WILL NOT REIMBURSE ME. At no time did they tell me to pay quarterly. This is wrong and Alert1 is a ripoff. No way would I EVER recommend them to anyone. Taking advantage of people is no way to do business.

My husband has an Alert1. Several times in the night a voice comes on to say the device needs to be charged. It was already plugged in and supposedly being charged. I moved it to a different outlet, it still wouldn't charge. He called in the morning and was told that the device was working even though there were not lights and it kept saying it needed charging. So how is he to know if it is really working without lights to indicate it and all it is that it needs to be charged. The lady on the phone would not help because she said it indicates it is fine. My husband said he wanted to cancel because he had this happen a couple of times and she said he could but would not be refunded for the rest of the contract. If he had a life and death situation come up, how would he know it was working??? So I don't trust the company to live up to their contract.

Paid for year in advance for several years. After husband's passing tried to cancel and they will not refund any unused months. What a rip off. When it is time for me to get an alert system for me will go to another firm. Do not remember anyone telling me I had to call in and request quarterly billing so as not to pay for yearly price. They get you by giving you a discounted price for the first year and then automatically take it out every year after that with no notice. DO NOT PURCHASE!! Do not use this product.

Thank you to Ashley of Alert 1 for being so quick to contact me. Ashley and I were able to come to an agreement and the issue has been resolved.

We signed up with for Alert1 to help keep an eye on my father. We agreed to a 3 yr deal paid on a credit card. The 3 year contract fell due on 12-22-17. The credit card they had on file was cancelled in the past. We had forgotten about this bill being that it was created 3 years ago. On 12-23 my wife gets a call from Alert1 wanting payment since the credit card on file was no longer in use. She tells the rep that the service is no longer needed and to cancel our account. She was informed that before the account could be closed we had to return the monitor. She was also informed that Alert1 is going to CHARGE US AN ADDITIONAL MONTH of service @ $50+ since we didn't give them 30 days notice.

I purchased their system for my ninety year old mother. The initial charges were far higher than described on their ads! First unit they sent out was for a landline phone which was incorrect. We discussed that in the beginning before ordering. After a week I was sent the wireless model. That took forever to hook up. After 20 minutes someone would answer that didn’t have a clue and confuse my mother with countless questions. A week later the decision was made to cancel the service. After waiting several weeks I have only received back a partial payment of my initial investment. Not a single statement on their website is accurate. I think they are a small company with no more than profit on their minds. I am extremely disappointed and will continue advising people to stay clear of this company.

Alert 1 did respond and finally resolve the issue with a refund, unfortunately it took several more phone calls and over a month to receive the promised letter verifying closure of account.

Paid annual rate as more costly than others if monthly. Aunt had stroke, disconnected at 27 days but didn't call until after 30 days as waiting to see impact. Have to ship back equipment & insure it for $600 before they end policy. No credit given. Slow to respond to test call. Very expensive & not willing to work with you. Would not recommend.

Do not use this company! Poor service & unfair business practice. They don't answer the alert calls very promptly, some calls take minutes to answer which is not good if you have a true emergency! Bill practices are very deceptive, be careful they will take your credit card and will state that they have terms and conditions which you agreed to which do not provide for reimbursement of annual paid services. So if a 93 old passes one month into the service they request you return the equipment and they do NOT provide any type of refund. They state that billing terms are in the box and since you installed the equipment you agree! My next action is to file a complaint with the state of Ohio Attorney General Office. What a waste of time! Again, do NOT use this company.

Long story short, get a signed contract from this company. I bought this service for my father 3 years ago (I handled all the invoicing for my father). Never a problem until my father (who is 87 now) lost his device (he lives over 500 miles away from me). This was their mobile device which the person carries on their person. Alert1 demanded $500 to replace the unit. I asked for my signed contract because I couldn't find it on file on my end. Alert1 informed me that they "don't do signed contracts". They invoiced my credit card $500 (after they told me they didn't have my card on file).

I paid yearly for Alert1 service. I did not like the fall detector so I spoke to Crystal that I would like to return it. She said that she would send me a return label but could give me a refund until the end of the contract. All of sudden I started receiving threatening letters from billing regarding the return of the fall detector and charging me $59.95 or I would be put in collection. I was waiting for the label to mail it back. I should not have been even charged for anything since I am paid in full for the year. I called and complained and told the letters would stop once I send the fall detector back. How can I be charged for something that is already paid for and told I will not be reimbursed for it. I am 75 years old and this company has taken advantage of me and trying to milk more money out me. I received no satisfaction from customer service and some generic answer. I will not recommend this company before I needed their service.

Please, please, please do not buy Alert1. They are a rip off. I purchased this for my mother who, unfortunately, passed away last year. First, if you agree on a annual contract they charge you for the full year even though your loved one may have passed away one month after the new contract began. Also, Because we can not locate the box, they are continually charging me for a service that has not been used in over 1 year. Look for a more customer service driven company.

BEWARE of Alert1's RISK-FREE trial and refund policy. It is not risk-free when the company adds an extended warranty without your permission. I ordered a system for my mother, paying the entire year at the time of purchase, and was told there is a risk-free 30 day trial. The unit did not perform to my mom's satisfaction so decided to return product within the 30 days. When I asked about returning and refund, I was informed that I would not receive a full refund of my purchase price of $428.15. The original selling representative added an extended warranty of a cost of $68.75 which is not refundable. I NEVER agreed to this extended warranty. I have tried to get Alert1 to refund the entire cost. They refuse. This is a deceptive business practice to add services without consent. Alert1's risk-free trial cost $68.75–reprehensible!

Alert1 was sold to me not just as a medical device, but as a service that I could use in the event my neighbor should get robbed. It's in your best interest to do a reality check with your local police department. I never wore the Alert 1 monitor around my neck. I primarily used the device to check in. I had one device that was charged 100 percent and that malfunctioned. The Alert 1 customer service wanted to verify my name and asked if she was talking to **. Close, my last name is **.

I bought the Kelsi for my uncle whom I live with in on June 28. I am in the military and rarely home and thought this would be a great safety tool for when I was away. The customer service agent on the line told me there were two ways to pay. 1. Either month to month and could cancel anytime. 2. Prepay for a full year (which includes a bit of a cheaper price as you paid upfront) and I was told if I needed to cancel they would just refund the unused portion of the subscription. My uncle has recently passed away and when I called to cancel they told me to send in the device and there would be no refund. What would possibly be the incentive of prepaying for a year of service when a DEATH doesn't even warrant a refund?! What a joke of a company.

For myself, I have Guardian as my fall security company.

I purchased this upfront one-time payment with insurance and the works. I live in Cali. Mom lives in Texas. Mom has stage 4 kidney failure, 81 years old. This company has been constantly calling saying she owes $119.45 that being 1 month of service. I KNOW Mom called, stopped service prior to end of contract date and shipped the equipment. They are saying they did not receive the equipment in time and that she will STILL BE BILLED $119.45.

Alert 1 has lived up to the standard that I always knew they were capable of, received a call from a manager, she was awesome, she answered and took care of all my concerns, I was even enrolled in a new service to help manage my account more accurately, the solution we reach was totally acceptable and I would recommend Alert 1 to anyone who is looking for a medical alert system, If I could give a lot more then 5 stars I would, thank you Alert 1 and to the manager whom I spoke with, you were amazing.

After 13 years service for my mother we had to terminate our coverage. I pay January every year. Phone system changed. She was unable to get a connection with Alert1. I advised office we would have to cancel our service. I was told I would not receive credit for 5 months of service owed. I would only receive credit if I had cancelled 30 days after payment. I'm disappointed in their attitude.

I called to set up Alert1 for my 90-year old mother who was coming home from a nursing home. At no time during the conversation did anyone ask me who we had line land with. When unit came it would not work. When called they ended up asking me what landline company we had and then said it was not compatible with this company. Now are refusing to refund my month's service, this to me is fraud. Do not deal with this company. All they want is your money and don't care whether it works or not.

My 95 year old mother has the mobile GPS unit. Since May of 2016 she has had the plastic connection from the unit to the belt clip break. She never takes it out of the clip and only clips to her clothes. We purchased the insurance and Alert1 replaced the unit. Now a 2nd unit has done the same thing and they want to charge $500.00. After talking to a supervisor they reduced to $250.00. Bad deal that a company will not stand behind a defective unit and a good customer. Even if I cancel it is still the charge. Do not buy from them as this unit will cost you money. What a shame to treat our seniors like this.

My 90 y.o. mother had an episode of vertigo and was unable to return to bed. She pressed her call button and First Alert operators spoke with her and contacted me to explain the situation and called an ambulance. The following day a similar event took place and again it was handled efficiently. First Alert operators took information regarding the location of a key and relayed this info to the police and ambulance personnel thus avoiding breaking in the door.

My phone was on vibrate and they didn't initially get me, then they called my sister, Nita. I had listened to the message and got to Mom before my sister did. She had fallen but nothing was broken, nor bleeding, all is well. Thank you for your service.

My sisters and I signed up for the medical alert program for my 80 year old mother who suffers from a medical condition that can make her so weak that she sometimes cannot get up. We renewed the service each year, and my mother carried the alert necklace with her for about 4 years. About a year ago, my sister who had signed up for the program passed away. There were other arrangements made for my mother, so she no longer wanted to have the Alert 1 program and called to see how to get the service stopped. She was told she had to wait until the end of the contract (about 11 months) and then send in the hardware that goes with the service. She did that, and obtained a proof of delivery that the hardware had been received by Alert 1.

My mom fell and her monitor around her neck never went off! My mom sat on the floor for about 7 hours! She had pooped and peed on herself while sitting there! There is no excuse as to why the monitor never went off! None!

So we had to push twice and call for paramedics. We've now made adjustments. We have ordered a bed with rails for Dad so that he will not fall out of bed again. So glad you were in place to help with dad as we learned this lesson.

The response to calling seems to be dependent on phone service. Sometimes AT&T gets the signal to you quickly and other times it takes over a minute instead of 15 seconds. However, responders are ALWAYS professional, courteous and helpful. They are especially helpful in resolving issues when the buttons work slowly or not at all. Sometimes it is human error on our part, pressing it too many times due to panic. Other times it is due to equipment failure or slow AT&T service.

Edna fell 3/31/17. She was able to use her alert for help. My husband and I arrived as ambulance drove up. They were swift and took immediate action. Everyone was courteous and caring. Edna is 96. She was disoriented but able to give her name & birthday. She went to the hospital for stitches in her head, X-rays. She was released to come home and is still recovering from injury. Thanks so much for all you do to assist!

Alert1 motion sensor and alert button did not work as loved one pushed button all night with no response - resulting in ICU, hospital and rehab stay. Found him on the floor the next morning. Customer service horrible - gave conflicting stories and did not seem to care. Only care about collecting money for a system that does not work. Wonder how they'd like to pay the hospital bill. Loved one almost died!! Told customer service this and they said "sorry but if you want a refund he needs to send system back!!!" Explained he could not because he has been in the hospital for the past two months - no empathy, and lame explanations. No one was even contacted when they said battery was low!!! I was told three different stories, none of them true. They had one job!!!

You contacted my family immediately just like always. I couldn't ask for better service. Alert1 is a life saver... I wouldn't hesitate to recommend Alert1 to a friend!!! Your staff is always friendly and helpful. I couldn't imagine not having my Alert1.

The lady we are helping get started with the service claims that she received Alert 1 calls when she had done nothing more than undress for bed. I demonstrated that the alert button did not activate the service by swinging, banging against my chest, etc. but she is convinced it went-off without her doing anything. Otherwise, it seems to be working and the call tree being used correctly.

Howard fell to floor getting back in bed. Couldn't get up from floor, pushed button, told Alert1 rep he was ok just couldn't get up. Rep called paramedics who came and assisted Howard. Rep called Howard's son to let him know what happened. Very professional.

I purchase the system for my mom and sister both who had handicaps - system did not work well and when my sister call to cancel they stated it was done - but when both my sister and mother passed away about two months afterwards I found out they had not received the equipment back when they billed me 3 months after both of them had passed. When I called to address all they wanted was their money even when I explained I was several states away and would send the equipment back when I addressed the estate. Even then I received phone calls every three days wanting me to pay them - seems all they cared about was getting their money. I had to pay for service no one used to keep them from calling - I would never recommend this company to anyone.

Mother said she had to press button 3 times before response. Afterwards, everything went exactly like the plan. Response was great. Have to program the emergency number into my phone. It's not the same as the one on the unit. My brother said he's just reported "Utah".

The experience was one of unusual circumstance. The day I called to set up service, the sales operator was argumentive over a special that was advertised on the internet just the day before. There was a small compromise with the price. I do think since my mother paid for a year and only used the service for 35 days before her death, this should have been prorated for a refund. Five days over the full refund limit is minuscule. The service is really good, it's too bad you can't match it with a fair customer service.

I called to sign up for a monthly subscription to their most versatile system - home and mobile - for 89/month. It arrived and immediately upon set up my 96 year old father could not understand the person over the unit. The audio quality was terrible. I called to switch to a home base and they would not refund the difference in the monthly cost! They told me the money back guarantee is ONLY IF YOU SIGN UP FOR AN ANNUAL AGREEMENT. I was never told this - would not have agreed to it, and looked at the large banner on their website with a HUGE blue ribbon. I had to read it word by word a few times before I caught the word "annual" hidden in the paragraph. LOOK IT UP!

They give no refund when someone passes away. My Mom signed up for this service in September and paid for the entire year. Unfortunately, she passed away this last Wednesday, February 22nd. When my sister and I called to cancel her service they told us we could not receive a refund for the 6 months of unused service. I could understand if we were changing to a different company, but our Mom passed away! Really? They should be ashamed to keep her money. They told us the 6 months would be there if someone else could use it but they would not refund. I would never recommend this company to anyone!

Bad customer service and does not refund as advertised if not happy. Cannot get a hold of company to send complaints easily. Not happy with this company. We received the product but did not want it. We returned right way and they will not send back the $40 when we do not have the product.

Accurate- received three bills in one week, all with three different amounts to pay, all on one account. Accurate- 33% higher than the #1 rated service (Medical Guardian). Accurate- 33% higher due to wireless usage for this system. Accurate- systems intermittent at best where my mother lives.

I'm still dealing with recuperating and cannot think clearly. I have a voicemail from Jerome of Life Alert that I need to respond to. Matt came too late yesterday to do any phone contact with LA. We opened the box and everything needs to be assembled. The unit is plugged in... it took a larger space to set it on than I anticipated so we did a makeshift surface to hold it. The pendant and bracelet need to be assembled. The box had so many little pieces and the instruction book apparently was not all that helpful.

I called this morning to give my debit card number. Someone I was put on hold and after a while a funny sound started. I hung up. I went to the net and sent a contact us and I did but I have heard nothing. I have a hearing problem and I can't understand people on the phone too well. On my machine right now it has EMERGENCY showing and I am afraid to punch it. I am just trying to give you a debit card number. Please get someone to help me. Online please.

We had this product for 4 months before I called with questions about the box only to find it had never been activated! I tried to get a refund but they thought since it sat on my desk for 4 months (not working) I shouldn't be reimbursed! Never, never, never again!!!

Alert1 Medical Alert Systems - BEWARE. Acquired the basic system in April for $299.99. Paid for one year up front. There is a 30 day full refund period. I was told that beginning in June they would prorate the fee if we returned it. My mother in law was hesitant to use it at first but we thought she would come around so we held on to it knowing we could get a refund if we returned it. Last week she decided to try it and it was then we learned the pendant did not receive voice, only the base. I called support to see if we could upgrade to the Kelsi System that allows communication through the pendant. We could but the price is $431.40 and there would be a $59.95 activation fee. Their website offers FREE activation. "Oh, that is for new customers" was the reply. The Kelsi system service is through T-Mobile and they checked coverage, which is poor in Mesquite, so the upgraded system will not work.

My mom Anne ** passed away August 19th. My mom, myself and siblings were very happy and pleased with your service. Thank you for your help and support. You should be receiving the Alert box this week. Thank you again.

I have COPD on 8/19/16, I could not breathe. My Alert1 failed me. Lucky my cell was handy. Paramedics arrived quick and they got me going again. Alert1's contention of why it failed me is I did not check it in the previous month. I am 84 yrs old. My memory is not what it used to be. Should there not be a failsafe in place? It seems to me if a check is missed Alert1 should be able to check the system or contact the individual so the owner can check it himself. I was very lucky. THE NEXT ALERT1 OWNER MIGHT NOT BE!!!

I was on my way to work when I received the call from Alert1. My Mom had fallen & was home alone. An ambulance was sent to her home within minutes. She was diagnosed with a fractured back & she had surgery & is now doing well & is back home. Thanks to Alert1, she received help within minutes. Thank you Alert1.

Mother had fallen, and I was notified quickly.

My mom once again used the Alert1. I am her daughter and I happened to be there. As always you do a great job. I would have gave 5 stars but it seems from the time she presses the button and someone gets to answer it, it takes a bit. Mom told me that does happen. Thank you.

Fall in hallway resulting in broken arm, bruised knee and other arm. Response was fast and EMT and ambulance arrived within 3 minutes.

Arrived quickly and were helpful and kind.

I bought this for my grandmother. She has used it for an emergency only once, but it worked great. It notified all three of her family members and 911. I do think the button is a little too sensitive as to the fact that my grandmother accidentally pushes the button a little too often. I would very much recommend this everyone. The fact that it's too sensitive is a minor problem.

She received excellent response. Thank you so much.

Everything is going good. Keep up the good work. Thank you.

I fell and broke a hip again. Your response was great. And you alerted my daughter to my situation. Thank you.

Mom lives in a facility that only has pull cords. We got mom your services so if she fell and unable get to a pull cord but she could use her pendant. Yesterday she fell and she used the pendant. We are very pleased with your response. Thank you.

My mother has used Alert1 several times to call for help and each time, the outcome has been positive. I hate to think what would have happened if the system had malfunctioned, or if the staff had not reacted appropriately. Thank you for helping my mother remain independent and saving her life!

Alert1 has given me such peace of mind where my mom is concerned. She lives in an adult facility, but in her own small apartment. Mom is unsteady on her feet and often falls by losing balance or sliding out of bed. Alert1 has come to her rescue countless times and, for that, I am eternally grateful.

Notified Alert1 of a mix-up that happened with medication, specific to the use of blood thinners. I live alone and have no means of transport. Alert1 is my safety blanket. I pushed the button and within a very short period of time had EMT's on-site that provided transport to the hospital for test and review. Appreciate Alert1 being there for me.

Mother pressed her Alert1 necklace call button when she slipped/fell the other morning. I received a call stating this. Said all was OK with her. Just needed help getting back up on her feet. I did appreciate the callback to make sure everything was OK. Great job on your company's part.

I had an episode of severe vertigo and nausea. I could not move off the floor and pushed the button. Paramedics, police, and my son arrived quickly and transported me to the hospital where I spent the night and most of the next day. Everything worked well and I am very pleased with your service.

The person who answered was kind and very helpful. The ambulance arrived shortly after my call to Alert1.

In March 2015 I spoke to a sales rep for Alert1 trying to decide whether to get their equipment since I had had surgery and had some other medical problems. I received their equipment in April 2015. The equipment would not work. I tried several times and it never went to their call center but to the local 911 service. I called them and told them the problem and they never suggested anything to resolve the problem. I told them since it didn't work (I was so upset) I just wanted to return it and get my money back. They said fine so I did as they said. At that point, they gave me the instructions on how to return it and get my money back.

Excellent response when my 90-year-old mom depressed her alert button. Thank you.

I always say I hope I don't need to press button other than test. This time I did need help. Thank you, paramedics arrived quickly (well they are just around the corner) but was reassuring knowing help was coming. Thank you again.

Fast response. Caring and knowledgeable.

We have used Alert1 for over three years for mom. Alert1 helped us get emergency help for her expediently and with professionalism. Thank you Alert1.

Thanks!

Alert1 is the best thing we have. We are very pleased with the service and all the people are very pleasant and helpful. My elderly parents have used the panic button and within seconds help was on its way. Thank you Alert1 for giving us a peace of mind.

Alert1 contacted me regarding my mother in law pressing her life alert on Sunday morning. I actually beat the paramedics to her house. I'm grateful that she had the life alert when she needed it. Her daughter in law Margaret **.

My father and mother have used Alert1 on several serious occasions and we appreciate the promptness in getting help to my parents along with keeping the family informed when that happens. Highly recommend Alert1!

The service that you provide is one of the primary reasons we have be successful at keeping my father in his own home. He lives by himself and knowing that he knows how to press your button for help makes him feel safer. Thank you for your quick response.

My mother, Caroline, passed away April 1st. The day before, Alert1 was used to bring paramedics to her home, and transport her to the hospital. Alert1 was like a guardian angel for Mom, always there for her. She did need it quite a number of times, and said it always gave her a comfort, knowing that if she fell, she could count on getting help. It proved to be more reliable than even family members who are not always within phone reach. Although we no longer need the service, we would certainly recommend it to anyone who lives alone, and might need help.

Very pleased with service we received. Friendly and caring people.

Very helpful. Was able to get to my dad without calling the paramedics which was good. He was not hurt. Just needed some help. Life alert let me know everything that was going on. They were wonderful. Keep up the life-saving work. THANKS.

Be very careful. I purchased and activated the Alert 1 mobile system. When I tried to test it a month and a few days later per their instructions, the unit showed a blue light and started beeping. No one called and I couldn't figure out how to turn off the beep. I went to my computer to Google Alert 1 for a phone number. After about 45 minutes, two phone calls (one which was disconnected) and much frustration, I ended up going back to the internet to find a troubleshooting link which provided a method for resetting the unit.

My Grandma had a mild stroke and was able to hit her button. The firetruck arrived and Life Alert stayed on the line with her the entire time. She's alive today.

Mom may have had mini stroke. The service from Alert1 was expedite! The paramedics came quickly to our home. Running test now to stay on top of mom's condition.

Julia had taken a fall when getting out of bed, and unable to get up, used her alert button, and paramedics were on their way as well as family. I am so thankful that I have the alert system. Without them I may not be able to write this post. Special thanks to Sam for contacting paramedics and my family.

Excellent Service. If it wasn't for Alert1 I probably wouldn't be here!

Alert1 calmly called me when my mother fell and hit her head and was bleeding. They let me know what happened, told me that emergency medical was on the way and stayed on the line with both of us until they arrived. I have never had a problem with Alert1 and would recommend them to anyone!

Jeanne has hit the button a few times. However you people have done a great job and have been very nice to take care of the problem. Thanks for your great responses.

So appreciate that you folks were there when my mother was so afraid. Though it was not a real emergency, it was in my mother's mind. I have told her anytime she needs her kids to just press the button and that you would call us and that is exactly what she did. I cannot thank you enough for being there for her.

Mom fell and could not get up by herself so she pushed her wrist button and immediately someone answered her call and told to stay down until someone arrived. They then called family and 911. The ambulance was dispatched promptly. Thank you.

While we have experienced a number of false alarms, the pendant has yet to go off when my father-in-law John ** falls. He has fallen four times since getting the Alert1 pendant, and it has never gone off when he has fallen. Do you have a solution to that? Thanks.

They did well.

Initial activation test. Test went fine on your end, my mother on the other hand, not so well. She was a little confused on what to do and how to respond.

You had the paramedics respond very quickly to the call. Thank you. Just do not play that horrible music so loud. Or is there a way to turn it down on our end. If there was, I could not find it. However, that is a non-issue not to be compared with your quick service.

Mom fell and requested EMS. They took her to the hospital for evaluation.

Very pleased with this service.

In December, my mother passed away. I canceled her Alert 1 service, received the return number, and returned the equipment. Last week I received my mother's credit card bill and Alert 1 had charged her account, unauthorized, $39.95 on the same day the equipment was received at their location -- 1/15/2016. I called today to inquire what the charge was for and was told by the rep that she was very sorry but if the equipment had been received one day earlier, they would not have had to charge for the January service. To that, I told her my mother's account is paid through March of this year as she paid annually.

System was working intermittently. Customer technical support provided no viable solutions. However when I canceled they claimed they had offered another system. Look elsewhere. This system is undependable.

I chose Alert 1 from a commercial. I had it for my sister in Pennsylvania who had a stroke to ease my concerns in her being home at times alone. Unfortunately she passed away and I decide to get it for myself because I am a widow. I signed up in 2014 and was told by the representative that it would be cheaper if I paid for the yearly services so I did. Thankfully I never had an incident that I needed their services. I never received anything by mail stating my yearly subscription was ending and if I wanted to renew. My daughter received an email on January 19 that I owed $323.40. We called immediately that day and spoke with a representative that stated they tried to call me. Since when do you owe a bill and the client calls the consumer? The correct way is to inform the consumer, especially because you're dealing with the elderly, to see if they would like to renew yearly or possibly go month to month.

We got the impact system for my husband. On day 1 He set it off 4 times in 15 minutes without ever getting out of his recliner. I don't know who could actually use this. I called right away and the person in customer service was very nice and did not seem surprised in the least. She offered immediately to exchange it but I did not get a refund for the $60 difference - only a credit. Since I paid for a year in advance I won't get to use it until next year which does not seem right. They sent the replacement right out with a return sticker. The response time for each activation was very quick, under 2 minutes.

This company is a complete scam – taking advantage of the elderly. I have been trying to cancel this account for THREE YEARS and every year my credit card account is charged. I have disputed the account & called them direct but they refuse to give me my money back & I end up having to pay because they have destroyed my credit history. Mind you they charge the credit card account PRIOR to the year being serviced. That box with that red light constantly shining scared my father. He felt like it was waiting for him to drop dead or have a heart attack or stroke so after the first year I tried to cancel. No, Alert1 said. They need three months notice in advance in writing. I told them to check the account it has never been used. No, they said.

Alert 1 contacted me a couple of days after my review posted on Consumer Affairs. They agreed to refund the difference between the Pax and the Kelsi system on the year contract. I was satisfied with this resolution. I did inform the representative that I felt the sales approach needed to be modified and the terms and conditions made clearer in regards to the yearly contract.

I always do reviews before I purchase something, and what I read on Alert1 made me feel I made the right choice. When the unit arrive it was so easy to set up, the directions said to test by pressing the button on the fob. Once I did we received a response from one of your response centers in under a minute asking if everything was ok. I informed him we were testing the system we just hooked up for my father. He then confirmed all information that was on file welcomed us aboard and told me to tell my father they will be there when he needs them. I called a few days later to update some info. Everyone so far I dealt with at Alert1 has been very professional and caring. Thanks for such a great product. My sibling and I feel a lot better now knowing help is only the push of a button or a fall away. (We have the fall protection.) Thanks again.

Purchased service for my mother-in-law who died within two months of service start. We paid for a full year to get best price. We contacted Alert 1 and found that there is no refund in the event of death. In addition, we need to pay return shipping for the equipment. Pretty brutal refund policy I would say.

Very happy knowing our mom has someone there for her.

I ordered this service for my mother who is 86 years old and has fallen numerous times. I feel relieved that this service is affordable and available.