Alert1 Reviews

It works great! I got Alert1 for my elderly parents who insist on living alone in their apartment. They have used the system 3 times by now and it has worked great every time. I get a call from their center letting me know what is going on and they also call my husband to be sure we are contacted. I did have to get used to seeing a call from Utah on the caller ID so I'd know it was Alert1.

A++ service. Alert1 was my grandmother’s choice for a medical alert company. Alert1 helped her on several occasions when in need. When it came time that my mother need a medical alert company, there was no question as to which company we were going to chose. Thanks for being there with a great product and service.

I purchased Alert1 service for my father-in-law and mother-in-law over one year ago. The service has been very user-friendly and any local power issues have gotten a prompt response from the Alert1 central station. Recently, there was a malfunction with the unit that could not be corrected over the phone. Alert1 immediately sent a replacement unit that was already pre-programmed to the account phone number. I was able to talk my 90-year-old mother-in-law with great ease through the set up procedure and her service was promptly restored. Alert1 allows my mother-in-law to continue to live on her own with great peace of mind for her and her family.

I had the great experience of connecting with the customer service staff at Alert1 who could not have been any better in assisting me. My father-in-law passed away earlier this month and I had a question on what I should do with his Alert1 bracelet. The service team was great! Additionally, they made a change to the name on the account so as "not to upset" my mother-in-law when she saw the invoice arriving for her own Alert1 system later in the year. Since I am a director of a home care/home health company, I recommend Alert1 to any client who indicates that they need an alert system. You guys are great! Thank you so much.

I purchased Alert1 for my mother after investigating several companies. I am more than pleased. The service was excellent and the people on the telephone are wonderful and caring when they speak with her (she has pushed the button by accident a couple of times). It seems a wonderful value for the money and it brings peace of mind to those who care for folks who need a "lifeline" in case of a problem.

I purchased Alert1 for my mom who lives 970 miles away from Houston in Tennessee. The peace of mind I have knowing that she has instant access to help if she falls or is in distress or trouble is priceless. Thank you so much for your product and affordable payments! You are a valued part of my family!

When I was looking for a medical alarm necklace for my recently widowed mother, I checked a lot of companies online. I called a few of them with my questions. Alert1 was the only one that didn't keep calling me back over and over pestering me to buy the product. When I did decide to go with them, I found their salesperson easy to talk to. She answered all my questions. I set my mom's system up last month, and it was easy to install and is also easy to use. We love the lockbox they sent, as my mom was really worried that if she pushed the button, the firemen would break down her door. Now, she isn't worried about that. Overall, I'm very happy with our decision.

My rapidly aging parents have really needed something like Alert1 in their home. I was so relieved when they got it installed. It's easy and simple for my mom to wear the trigger button around her neck. We haven't had to press that button yet, but boy it is good to know it's there when we need it! She's at a very high risk for a fall every day and knowing someone will stay on the line with her until help arrives in case of emergency has really helped my peace of mind.

Having Alert1 has been a valuable tool for my parents to continue living in their home. They each balk at wearing the pendants sometimes; but they do wear them more and more often. In their situation, my mother has lost her mobility and my father has become hard of hearing. So either could have a fall where the other can’t help or know to summon assistance. With Alert1, both are enabled, and it’s nice that Alert 1 doesn’t charge for the second pendant in the same home.

My mother has had her Alert1 system for some time now and so far has had absolutely no problems or issues with it. It was quick and simple for her to install, and now the whole family has peace of mind that help will be there if she needs it! We are very happy with the Alert1 system so far.

My father has been living with multiple sclerosis for 40-plus years. His dedication to his health has kept him walking and mobile for several years. However, this last year has been extremely difficult for him. He had two major falls within 6 months. The first left him with a broken shoulder; the second, a broken leg. After much resistance, he finally agreed to call Alert1. The operator was extremely professional and compassionate. She answered all of our questions and gave us several membership options to choose from. My father liked that he could choose to have a necklace or a bracelet. We were able to give the operator several contact names and numbers which I find important as my sister and I work full-time. Not only are we extremely satisfied with the product, but we now have peace of mind. Thank you, Alert1.

I have used Alert1 for medical monitoring for my elderly mother for the past 5 years. I have absolutely no complaints and am so glad I chose them for the service. Being stubborn, my mother stopped wearing the transmitting necklace after about a year. She never gave us kids any reason, it just always sat on the table out of reach had she fallen. Well, 3 weeks ago she fell. She laid on the floor only a couple of feet away from the base unit and the necklace, for 3 days until she was found. Had she been wearing the necklace, the always polite operator could have called my sister that lives just a few miles from her, and avoided the kidney failure caused by dehydration from laying there for so long.

I order the best value system for my sick father. The web advertise it included a complete medical alert system with two-way voice, 30-day risk free trial, free spouse monitor, free shipping, a room and hallway button, an access lock box for $330. Upon receiving the box, the second alter button was not shipped and the hallway monitor was also not included. The fact the company couldn't complete and ship their best value products was a concern. How would they then respond to an emergency? I requested a refund and was told the shipping label will take 7 to 10 days. The refused to give me an authorization number over the phone.

I ordered a unit online and prepaid for one year of service. The unit was ordered in my name and address but was to be used by my 90-year old mother at her home. Since we were planning to install the unit on a Saturday evening, possibly after customer service hours, I made several calls to Alert1 to ask questions and to make sure all our bases were covered. The day before the installation, someone from Alert1 contacted our mother directly to inquire about the status since the unit had not been activated. Since we had not yet discussed the unit with my mother, she was quite upset. Then, a person from Technical Support called me to discuss options for reprogramming the unit if it was needed. Several hours later, I received a call from another Technical Support person telling me that the previous information provided was incorrect and provided another response.

When my father died, I called to cancel the service and was told to ship (express) the box back to them because the billing would not stop until they received it. They also instructed me to insure the box for $350.00.

Did Alert One put one over on you? In your article on home medical alert systems, you state that Alert One is your top choice. One of the reasons being that they are cheaper by charging only $19.95 per month, and that one can save hundreds of dollars using their service. On their web site, they refer to your article as an endorsement, and link the reader to it.

The company was as advertised. Their prices were reasonable; their service was straight-forward. There was no high pressure (didn't even have to talk to someone unless I wanted to). Equipment arrived timely and was easy to set up. When we tested it, they called back within a minute. It's refreshing to have a company do what they say they will and not have 100 disclaimers in their contract. So far, we are very pleased.

After reading your assessment of Alert 1 while I was in the process of researching and purchasing an alert system for my mom in Florida, I contacted that company and two others. Alert1 was unable or unwilling to give the locations of their "emergency call reception centers". They were unwilling to answer questions about their size, location, approximate servicing clients or approximate number of individuals servicing those centers. Their costs were higher than those you mentioned in your article (30%) or so but still in the same ballpark, so that was not an issue for me. Citing "security" issues, they refused to give information I mentioned above. I can see no logical reason for me, the consumer, not to be given that data. It makes me suspicious about the adequacy of the system when information is not presented openly and routinely. Obviously, I will subscribe to another service but I do feel since it was your "endorsement" that initiated my consideration of Alert1, I should convey my concern to Consumer Affairs.

On February 16, 2001, I entered into a contract with Alert One, Inc. Within a couple of years, a new company purchased Alert One, then there was another buyout and yet another buyout. Now, I get stuck with Devcon Security Services Corp. Initial contract was for 3 years and renewable thereafter. The service provided by Devcon Security is substandard, and I want to know if this contract is still binding. Devcon refused to release the contract and requested a buyout from me. I am totally against this and now seek your assistance.