Alert1 Reviews

They did well.

Initial activation test. Test went fine on your end, my mother on the other hand, not so well. She was a little confused on what to do and how to respond.

You had the paramedics respond very quickly to the call. Thank you. Just do not play that horrible music so loud. Or is there a way to turn it down on our end. If there was, I could not find it. However, that is a non-issue not to be compared with your quick service.

Mom fell and requested EMS. They took her to the hospital for evaluation.

Very pleased with this service.

In December, my mother passed away. I canceled her Alert 1 service, received the return number, and returned the equipment. Last week I received my mother's credit card bill and Alert 1 had charged her account, unauthorized, $39.95 on the same day the equipment was received at their location -- 1/15/2016. I called today to inquire what the charge was for and was told by the rep that she was very sorry but if the equipment had been received one day earlier, they would not have had to charge for the January service. To that, I told her my mother's account is paid through March of this year as she paid annually.

System was working intermittently. Customer technical support provided no viable solutions. However when I canceled they claimed they had offered another system. Look elsewhere. This system is undependable.

I chose Alert 1 from a commercial. I had it for my sister in Pennsylvania who had a stroke to ease my concerns in her being home at times alone. Unfortunately she passed away and I decide to get it for myself because I am a widow. I signed up in 2014 and was told by the representative that it would be cheaper if I paid for the yearly services so I did. Thankfully I never had an incident that I needed their services. I never received anything by mail stating my yearly subscription was ending and if I wanted to renew. My daughter received an email on January 19 that I owed $323.40. We called immediately that day and spoke with a representative that stated they tried to call me. Since when do you owe a bill and the client calls the consumer? The correct way is to inform the consumer, especially because you're dealing with the elderly, to see if they would like to renew yearly or possibly go month to month.

We got the impact system for my husband. On day 1 He set it off 4 times in 15 minutes without ever getting out of his recliner. I don't know who could actually use this. I called right away and the person in customer service was very nice and did not seem surprised in the least. She offered immediately to exchange it but I did not get a refund for the $60 difference - only a credit. Since I paid for a year in advance I won't get to use it until next year which does not seem right. They sent the replacement right out with a return sticker. The response time for each activation was very quick, under 2 minutes.

This company is a complete scam – taking advantage of the elderly. I have been trying to cancel this account for THREE YEARS and every year my credit card account is charged. I have disputed the account & called them direct but they refuse to give me my money back & I end up having to pay because they have destroyed my credit history. Mind you they charge the credit card account PRIOR to the year being serviced. That box with that red light constantly shining scared my father. He felt like it was waiting for him to drop dead or have a heart attack or stroke so after the first year I tried to cancel. No, Alert1 said. They need three months notice in advance in writing. I told them to check the account it has never been used. No, they said.

Alert 1 contacted me a couple of days after my review posted on Consumer Affairs. They agreed to refund the difference between the Pax and the Kelsi system on the year contract. I was satisfied with this resolution. I did inform the representative that I felt the sales approach needed to be modified and the terms and conditions made clearer in regards to the yearly contract.

I always do reviews before I purchase something, and what I read on Alert1 made me feel I made the right choice. When the unit arrive it was so easy to set up, the directions said to test by pressing the button on the fob. Once I did we received a response from one of your response centers in under a minute asking if everything was ok. I informed him we were testing the system we just hooked up for my father. He then confirmed all information that was on file welcomed us aboard and told me to tell my father they will be there when he needs them. I called a few days later to update some info. Everyone so far I dealt with at Alert1 has been very professional and caring. Thanks for such a great product. My sibling and I feel a lot better now knowing help is only the push of a button or a fall away. (We have the fall protection.) Thanks again.

Purchased service for my mother-in-law who died within two months of service start. We paid for a full year to get best price. We contacted Alert 1 and found that there is no refund in the event of death. In addition, we need to pay return shipping for the equipment. Pretty brutal refund policy I would say.

Very happy knowing our mom has someone there for her.

I ordered this service for my mother who is 86 years old and has fallen numerous times. I feel relieved that this service is affordable and available.

Sorry I every signed my mom up for this service. She passed away 2 months ago and all I want to do is cancel. It is like going thru Ft. Knox to do this. Why do they need proof of death. I am her daughter I know. I don't need anything to cancel a credit card. I would not recommend this to anyone EVER.

I purchased system for my mother. I have returned since she is deceased however I was told that I will have to pay for the entire year again since the return was not within 30 days of my renewal. What a total ripoff this policy is. I cannot believe that this is how you treat customers. I will make sure that I let everyone know that your company has such a policy and to take their business elsewhere.

I have tested it twice for calling the operator. Works fine. However, I don't know how to test the fall function. I would recommend this to a friend.

Simply, I do not recommend this company in any way. My sister and I went in on a system for my mom a year ago. For some reason, the system would not work at my mom's location. Either, it would not work all together, or it would detect a fall when no fall occurred and dispatch 911 without the ability for my mom to call it off. In one case, she was able to call off the emergency through Alert1, but the fire department and an ambulance still showed up. After dealing with false alarms and malfunctioning equipment for a couple of months, we decided that we no longer wanted to go through the hassle of trying to make it work. We tried to cancel and get a refund for the part of the year we had not used.

I have never dealt with such a fraudulent company in all my years as a consumer. I was sent out the PAX System being 100% assured by the representatives and technicians that I would have coverage. I asked if I would be charged anything extra because my mother is on a limited income, and I was told that I would not be. Lo and behold I find a charge of $68.65 on my visa. The system did not work from the outset because of the area in which I live, and when I called for a refund, the two supervisors I spoke with would not reimburse the charge, explaining away that they saved me all these other fees and that I could get a credit of two months if I wanted to. Even though I expressed that I would not have risked taking the system if I had not been reassured that it would work, the two different supervisors, Allison and Jamie, told me they could not refund my Visa account.

After writing this review and writing a review on the BBB site, an administrator contacted me to resolve my conflict with them. My issue was resolved satisfactorily with this company and I explained that although I received great service while using them that their cancellation policy left a bad mark and that they should review said policy for future customers. I am happy with my resolution.

I bought this for my 92-year-old mom. She wears it every day and it gives her peace of mind. When we did the test, she smiled and said, "now I feel like there is someone with me all the time!" It really made me feel good and I know she can get help any time she needs it!

Your people are truly outstanding. I had trouble trying to order online, so I called and was easily taken care of. Also, when I called to get a key lock box.

Everything from placing the order to installing and testing the equipment went very smoothly. Representatives were courteous and professional.

I set my cell phone down and could not find where I left it. I pressed my button and the kind person on the other end dialed my # so I could find it quickly. It is my only phone so I definitely need it by my side. I am getting a consumer direct phone as my back up. Thank you so much for helping me in a matter which is probably not in your scope of services. Happy holidays.

It couldn't have been any easier! In just a few steps, we had mom's new Alert1 installed and tested. The folks at Alert1 were very helpful and understanding with my mom's difficulty in hearing them.

I am very pleased with the Alert1 system I purchased for my mother. It was easy to install and the responder was very helpful and polite when we did our test. I only wish I would have waited 30 days to buy the voice extender and pearls to get them for 50% off.

I am very pleased with the medical alert system I purchased for my mother. It was easy to install and the responder at Alert1 was very polite and helpful when we conducted our test following installation. I wish I would have waited to purchase the voice extender and pearls until the 30 day anniversary to buy them for half price. My mom is very pleased and now has one less thing to worry about.

Have had it for about 3 weeks and so far it is working very well.

Your staff is extremely polite and answers in a welcoming manner. I have not had the need to call them on a emergency but am quite sure they will respond fast and professionally. I have already recommended to a friend and given all the details needed to reach you.

Account never used. We tried to cancel it and they made it very difficult, delaying and continuing to bill. They even billed after the account was cancelled. Scam artists. Avoid this company.

I ordered the wireless home alert system for my elderly mother. The customer service was great. Although I had called and inquired before ordering, I did not receive repeated calls trying to push a sale. I received one polite call back which I appreciated. I did end up ordering the system and it was an easy transaction. The unit came promptly and was easy to set up. I'm very happy with my decision.

Great service. Really gave me peace of mind to leave Dad.

Very fast response of calling, fast notification of people that needed to know that I was in trouble and needed help. Thank you for your assistance

I recently purchased a one year subscription and the needed equipment from Alert1 for a medical alert system to be used by my mother ($325). When I contacted my mother, she stated her friend had a much lower priced device that would serve the same purpose and would contact 911 directly, unlike Alert1, which goes through an operator at Alert1. I researched the other product and it plugs into a home phone and has a pendant that the individual wears. The individual can push a button on the pendant (just like the Alert1 product) and it connects the individual directly to 911. The pendant allows the individual to speak with the 911 operator. This product is a one-time purchase of $125 vs. Alert1 at $325 per year.

My Father fell twice during the night. My Mother used the Alert1 button to call for help. Alert1 called for assistance for my parents and then called me. I was always aware of the situation. Great service and understandable customer service.

Alert1 went into my mom's checking and took out $328.00 without authorization. They will not give me a copy of the conversation they said they had with her. My mother said they never called and were not on her caller ID. I would like to know what are our rights regarding this issue.

2014-15: Worst senior alert company ever. Beware they will not cancel your account when you call. They note in their records part of the conversation to leave open the account. They will require the equipment returned even though they won't tell you so they to keep your service billing. When you are billed and try to cancel, they threaten your credit. They take advantage of the elderly. Do not use them. I would rate them with 0 stars if it was an option.

I was able to receive the Alert within 24 hrs. of my order. This was very comforting to me and my family since our mother was coming home within 24 hrs. Your staff was very helpful with the setup.

My aunt, Elizabeth ** fell getting out of her chair. The caregiver could not lift my aunt by herself. Her emergency button was pushed and the fire department was notified to come and help get her up. I was notified right away by your company.

I have received Alert1 calls, however the caller id does not indicate Alert1... It would be very helpful if the Alert1 would display when you call. Do you have a device to wear in which a fall is detected and an auto call is made to Alert1?

My Mother fell and Alert1 let everyone on her list know. Got her help quickly.

Had a recent fall and Alert1 was there for me. EMTs were dispatched to my home. Family members on the call list were notified. Everything went smoothly. I am quite sore now, but OK. This was the first use of Alert1 and their swift action was awesome. Thanks so much!

The response from Alert1 was great. The responding people showed up very quickly for the "assist" call after my mom slipped off the seat of her walker and could not get up. She was not injured, she just couldn't get up due to her weight and artificial knees. Thanks Alert1 for your help and for being kind and caring!!!

My mother-in-law fought me about this for quite a while until I just went ahead and ordered it for her. Now she is never without it and has had to use it 3 times now. Good job.

The service was wonderful and prompt. Thank god for your service, you are a life-saver!!

Great experience! Very helpful in helping me set up the system.

Very quick follow up when my mom fell down and was hurt. Great follow up to make sure she was OK... Thanks!

My father often bumps and hits his button and each time you have responded quickly and efficiently. Every responder has been very kind and extremely professional, they have all asked the same questions and clarified his name and address before disconnecting. I am sorry that he keeps you unnecessarily busy, but your company now makes me feel that he will be so much safer when I have to be away from the home, you have given me a little more peace of mind. Thank you so much.

My mother fell and cut her head which was bleeding profusely. She activated her Alert1 device and communicated with the staff... paramedics were sent and arrived shortly and she was taken to emergency where she received 4 staples to suture the wound. Alert1 staff contacted me initially and also did 2 follow ups to make sure things were being taken care of... OUTSTANDING service!! Thank you!

I just purchased the mobile device and activated it. The person I spoke to when I tested it was friendly and efficient and answered my questions. I have not needed to press the button yet, but I feel I will get the help I need.

When I called to inquire about the service, I was working with a very qualified and informed lady. After purchasing she related to me the day of arrival (quickly), and four days later it was here. I purchased the travel one which I love. I have no family so felt anxious about what could happen.

I had a new hospital bed and discovered I couldn't reach my lamp cord, my phone and meds on the table. We put too far back to the wall. Your agent called the front desk for me and they paged a staff member to help me. Without you, I would have spent the night with the light on!

My parents have always been independent and when they both experienced health issues at the same time, Alert1 is there again and again. My parents are able to live on their own because of Alert1. Highly recommend!

I didn't expect to have to recharge the article so frequently, and as a result went walking with a dead battery a couple of times. I now plug it in whenever I'm at home, which limits the coverage somewhat. Is it normal for the article to go dead less than a day after overnight charging?

We received all of the items and deployed the system at Donna **'s home. We tested it and everything worked fine. We had an issue at first but it was resolved and due to late delivery of the entire system Alert1 management credited the time and extended it onto the end of the original paid time period. Thanks for assisting us with our mother's peace of mind.

Alert1 has been a life-saver (truly) for our Mom. Her first experience dated back to when she had fallen into a ravine near her house, and was able to get assistance. Now at age 102, she has had occasion to need help and assistance from Alert1. Service has always been prompt, and exceptional help was received from the paramedics who always arrived quickly and were most gracious to her. Mom says that her "button" has been of great comfort to her. I would highly recommend this service.

Your help was greatly appreciated. My call was handled quickly and efficiently. Thank you for your help.

Father used his Alert 1 button. My father fell out his chair, and could not get up. The service Alert 1 was great, made a huge difference.

We had dad's service for less than 1 week when he fell using his walker outside. The automatic fall detect worked perfectly as he made contact with you before he could even push the button. Dad ended up breaking his upper arm with 2 fractured ribs. He had surgery yesterday, and the doctors say everything looks good; especially for a 93-year-old man. We are very pleased with the technology, device, and call service. It would be nice if there was some way for your business name to come up on the caller ID rather than just a generic "Utah Call" so we don't think it is a solicitor; but that probably has more to do with AT&T than you. Thanks again.

Be extremely careful about this company. Although their equipment may work fine and provide you the protection you seek, they employ devious policies that can take advantage of customers and cause people to lose money. You may have read many reviews of how they bill you for the next year without any notice before the rollover date that you can opt out. If you dispute the charge too many days after the posting, too bad. You pay for the next year since you did not notify them and send the equipment in on time. They do inform you of the cancellation date. But that is at the time you ordered - one year in advance! As if a customer would remember.

I needed emergency help. My daughter pressed the alarm and help arrived quickly.

This service is for my mom who is a fall risk and Alert1 has called me several times. Every time they have been polite and there to help. My only complaint is that both my daughter and me live 22 miles, 30 min, away. You don't give us time to get there before you call the fire dept.

So far I have had no problems. It has been installed. We tested it. I will test again on 10-19-15. One of my friends asked if there was any type of Alert1 that could be used outside the home as her husband has had a stroke. I told her I would find you.

Very pleased with the service so far. Thank you.

I was billed for another year's service without my authorization. I allowed the first year to be debited from my account only. Once the year was up, I was not billed but Alert1 took the money out of my credit card anyway. I called as soon as I received my credit card bill to rectify the situation and was told I would not get any money returned unless I returned all the equipment for any chance of reimbursement within four days since it had been almost 30 days when they debited my account. After I returned the equipment I didn't hear anything so I called the customer service line and was told they wouldn't refund any money to me! PLEASE DO NOT GO WITH ALERT1 THEY TAKE ADVANTAGE OF THE ELDERLY! This is the WORST customer service with no satisfaction.

System worked as advertised.

My Father pressed his alert button and requested police and paramedic assistance. Your operator dispatched, even though my Father would not tell her why, and called me to inform me. Thank you very much for that call. This was the first time he has needed your service and I feel better knowing you are there.

I was billed for another year's service without my authorization. I allowed the first year to be debited from my account only. Once the year was up, I was not billed but Alert1 took the money out of my credit card anyway. I called as soon as I received my credit card bill to rectify the situation and was told I would not get any money returned unless I returned all the equipment for any chance of reimbursement within four days since it had been almost 30 days when they debited my account. I am out of state on business and my sister, whom the service was for, is in OK. The supervisor I spoke with was adamant that the company representative who took my order over the phone couldn't have made that type of mistake. Very poor customer service and satisfaction.

Brandy was awesome. Thanks for all her help.

The customer service help was wonderful. They were understanding and helpful. They set up help and the testing were understanding and patient. We had a couple of accidental buttons touch which activated a call, & the team was understanding and helpful with ideas & suggestions to help.

Alert One called me at 9-11 at 9:30. Robert at **, press his button and ask them to call me. I did not get to the phone in time, so their next step was to call 911, which they did. I then called them back and told them I was very, but it was too late to cancel the 911. They were on top of it. Great job. Thanks.

I called a couple of times and both times the customer service people were very helpful. The only thing that concerned me - I had to order the wireless box a week later. I had to call to check on the status of the order. I never received any notification that the item was on backorder. I should have been notified.

When I called to order the Alert1 for my wife, the staff were very professional and courteous. Once I received the Alert1, it was easy to setup and when I tested it I got an immediate response. I accidentally dropped the pendant and they came on the line right away. I feel that my wife will be protected and I will rest easier knowing we have this service.

I'm writing for my Mom Mary **. She canceled account on Sept. 8. But the device didn't work about 12 days before that. We wondered why you took the Sept payment out of her account. She didn't have it for protection for that amount of time and she canceled on the 8th. She shouldn't have to pay at all this month. We want you to pay her back.

Response time when my mother fell and your call to me was great. She broke her hip but thanks to you we had her in the emergency room within 10 minutes. Thank you for your quick response time.

My mom encountered a bee's nest and is allergic. She passed out after hitting the button. Thankfully an ambulance was dispatched and she received the treatment she needed! Thank you!

Called for ambulance. Easy and very helpful. Thank you.

Although I was not there, my sister assures me that the system works well.

Emergency - needed an ambulance for my mom. Very pleased all around.

The person on the line was very professional and patient. The retirement center employees arrived quickly when you called them for me. Thanks very much!

This was purchased for my mother. The first two nights she set it off accidentally. She could not get done praising the people who talked to her. She said how kind they were even when she did not actually need them. This has allowed her to stay in her home. Thank you Alert1.

After 2 nasty falls that resulted in broken ankles, I started looking for a system for my mom that didn't require a land line or wi-fi. This system is perfect. It works well in my mom's house and now she and I have a little more peace of mind. I gave this to her for her 80th birthday. Only took a few minutes to set up and it was done.

My husband, Leo, is 90 years old and I still work. To feel better about him while at work we ordered this system-fall detect. Praise God, we have not had to use it yet-just the test. Lena was on the line in seconds to check and we told her we just got the system and was told "to do a test". She welcomed us and ask if we had any questions or concerns.

I am unsure of the order number, but this service in which I pay for, for my mother's benefit has been a God-send! She has now used her button several times, and has always gotten speedy, respectful customer service. My mother lives alone, and I feel more secure knowing that you are immediately there when she activates her "panic button". Thank you again!

I fell Wed. afternoon. This was my 2nd fall in a week. The 1st time I was not wearing my button and had a bad time getting up-- over a 1/2 hour! I now wear the alarm all the time I am up. This time, you contacted my son immediately and he was able to help me. Thanks.

I am satisfied with the quick response.

The system is great but we are not able to get my uncle to use it! We have tried and he just feels it is not for him. I would like to return the unit. I know that we will have to pay the $35 non refundable fee. Please let me know how to return the item. Thank you for being there and I hope that we might be able to try it again in the future.

I have been very pleased. I have used the button three times. One time was to test it out and the next time was to ask if the button would work if I pressed it through clothing. The third time was to press the button while it was under clothing and it did work perfectly. The responders were very pleasant and courteous. It is good to have both the clip and the lanyard. My rating at this time is a five star.

When Alert1 got its "new" computer system, I had to call them several times to ask when my bill was due... I used to get emails. I requested quarterly billing. I paid up to June 2015. My mom moved to assisted living late April 2015 - I called to inform Alert1, they walked me through how to turn off the power to the box and gave me options to transferring to her new residence. In May I called again to let them know she no longer needed the service and that her home telephone # had been disconnected. They gave me the information to send the box and necklace back.

The service definitely works because, while getting used to wearing the pendant, I accidentally hit the button a couple of times and calls were made to my emergency contacts immediately. I had tried for one month to make sure it is what I need and am very satisfied with the service, so would like to extend for a year. I tried to call today, as this is the last day of my service, but didn't realize I couldn't do that on the weekend. I will have my daughter call tomorrow and update my service.

So far the system seems very good and all of the support and emergency staff have been very nice and helpful.

Great service and immediate response. Wonderful to have to protect my mom.

The first day I set it off without knowing it. I have a lap dog and I'm afraid to let Daisy on my lap because it might get pressed. I'm afraid to wear it at night because I toss and turn. I laid it on the nightstand and it set it off and I had to press cancel.

I cancelled Alert1 and was told to have the equipment mailed in by 8/14. Unfortunately, the equipment arrived two days late and I was then charged for the next three months. I called and asked why I was charged and was informed that the equipment didn't arrive on time. I understood the equipment was late but why were they charging me for another three months. Shouldn't I just pay a late fee or something?

The set up was very fast and very easy. You will be up and running in minutes. The initial test worked out great, in less than a minute the operator contacted us and asked if everything was OK. The speaker is loud and reached from upstairs to the downstairs where I was able to answer her.

We bought Alert one for our Mother who is 92 yrs old. She fell in her kitchen and broke her femur bone and is now in the hospital awaiting to have surgery on her leg. Fortunately she had her Alert One necklace around her neck. Alert One actually saved her life by calling an ambulance and getting in touch with my Sister who immediately went to Mom's aid. Thanks to Alert One our Mom is now in good hands and everything looks like it is going to be just fine. Thank you so much for saving our Mother.

We are very pleased with the quick response that you gave to my mother. We are so glad that she has Alert 1. Thank you so much. She was diagnosed with pulmonary edema. She is still in the hospital. Thanks again.

I am writing this on behalf of my Mom, Mary **, who will be 86 in December. We have had several false alarms, but after she has fallen twice for real--the false alarms mean nothing. This system is worth a gold mine to myself & my Mom. Through every alert, false or real, the system worked to perfection. And every call, the operator has been friendly & very helpful. I would highly recommend Alert1 to anyone with an elderly parent.

Service was satisfactory. I fell on the floor in the bathroom and I needed help to get back on my feet. The paramedics came and picked me up. I need a walker to move around and I cannot get into the bathroom using it. My caretaker was also notified and she came following the paramedics, but she cannot lift me up by herself as she is in her 80's.

This situation has been resolved in a fair and satisfactory manner, with the help of Lydia from Alert One, and I am pleased to update my rating of this business.

With all your people I had contact with nothing but courtesy and professional attitude, except your salesperson. Left me with the impression that his sales commission was foremost on his mind. Otherwise thank you.

I needed an ambulance so I pushed the Alert1 button. The rep, Taylor I believe got an ambulance here within minutes. My mom was transported to the hospital. I am thankful for my Alert1 machine. Regrettably my mother passed during her hospital stay. Thank you for your wonderful helpful service.

My mom lives alone...I was at work that night, she had a fall and your service got her help.

My mom fell and could not get up. She pushed the alert button and was promptly helped. I am her daughter and happened to walk in the house immediately after this happened and spoke to the Alert1 representative. All was well and as usual the service was polite and efficient.

The second day, my mother-in-law used her Alert One device, she accidentally set it off. We were immediately called. Even though it was an accident, they assured us it happens all the time, and not to feel bad about it.

I highly recommend your system to everyone that asks us about it. I had gotten this system in place for my elderly parents because my mother was a fall risk. Sadly, she passed in January but I still have my father at home and it gives us comfort to know he can press his button when he needs us. The options on the call list and the quickness of your response is great. The call back to check that everything is taken care of is wonderful. My only suggestion is to call back the responder instead of the patient to check on status. Again, THANK YOU for the great service.

I am nearly 80 y/o and was going into my living room and stubbed my rt. foot toe [with shoes on carpet]. I fell onto the floor going forward and trapped my right knee under my body and managed to release my rt. foot very painfully and straightened my leg out. Pressed my Alert one button and called for help. They answered promptly, called my family members who came and helped me up to chair. I am OK! Thank you and appreciate the calls afterwards to see if all was OK. I had not fallen in many yrs. Am sore and thanks so much!!

Appreciate the prompt action and follow up.

Mom fell and the system worked as expected. Very quick and effective.

My Dad became incoherent due to UTI, dehydration and low sodium. Everyone's reaction time helped prevent further damage, thank you.

My mother is 85 and still gets around the house fairly well. However on the morning of Aug 3 she had fell in the kitchen and could not get up. At first she could not figure out how she could get to the phone then she remembered she had the call button on around her neck. She pressed it and was so very relieved to hear the Alert1 employee's voice asking if she needed help. She had him call me at work and I headed home right away. All turned out well and she is doing fine. We have had the Alert1 system now for around 3 years and this is the first time has needed to use it. Needless to say it will be in the house for as long as she is there. THANK YOU ALERT1!

My Mother needed a medical alert system in her home. Your representatives were very informative when ordering. Once the machine arrived, the technician was very helpful getting the system working for Mom. Thank you for the peace of mind.

The service that I have received thus far, has been excellent. The service technicians are friendly and helpful. And the people that have received my calls, which have all been accidents, have been efficient and friendly.

It was so easy to install! I asked my daughter to help me because I didn't want to foul anything up but I think I could have. Luckily we haven't had to use it yet but when my husband let his great granddaughter push his button just for fun there was an immediate response. I let both of them know it wasn't a play thing.

Because of my public complaint, Alert1 called and said they would refund the full amount. I'm not angry anymore but still worried about the next customer that has unreliable service.

The process, people and price all worked to get the Alert system up and running in just a few days. The set up was very easy and everyone involved was helpful and courteous. Would recommend the system to those looking for a little extra peace of mind.

A few days ago, I moved fast my device hanging on the chest, and someone called me right away assuming that I fall. In spite that I was pretty fair. I could hear, and responded. I hope that I'll never need, but is working.

The Alert1 has good volume and sensitivity to be heard away from the base station within the house. I doubt you could be heard from outside. It could be made more clear how the fall pendant does not provide voice communication, only the base station. The sensitivity of the fall pendant has been shown to be on the sensitive side, producing about 1 false call per 2 days. However, I would rather they error on the sensitive side than on the insensitive side and miss an actual unfortunate event. I would recommend it to a friend that could use a fall detector.

The sign up went very well. I called the customer sign up number and all was quickly done. The package came quickly. The testing of the link was easy and the people were very courteous, nice to work with. The charging of the unit was simple. I have yet to use the alert as designed but I am sure it will work fine.

So far, just testing and providing some additional information, I am quite pleased. I resisted, thought I didn't need this, then realized it is sensible insurance. My adult kids agree. The kind of service you hope you never have to use.

I have just activated the system (have been out of town most of June and not available to receive the unit). Instructions were clear. Phone charged quickly, and the test call was answered promptly. I am relieved to have this system in place.

Alert 1 has reached out to me and refunded me the unused portioned at the normal monthly billing rate. I was also able to locate my father's charger and they refunded me for that as well. I appreciate their concern for my dissatisfaction and their willingness to credit my unused services.

Purchased a Home Medical Alert system with a 30 day money back guarantee. Had multiple false alarms which required a new pendant transmitter. After receiving the transmitter, my mother continued to receive false alarms. Called one day before end of 30 day trial as was told I would be charged for this equipment because their office is closed on July 3rd, the day it was due in their office. Please be aware the company offers no flexibility whatsoever, even when banks are open on July 3rd they invoke their own policy to scam old people out of money.

Your fall detector worked. It took a few minutes for Alert1 to answer and within 10 minutes EMT's arrived.

I am very happy with my item and feel more secure by wearing each and everyday. At the age of 84 it pays to be feel secure and know help is close by. Thank You.

This company finally did the right thing in this situation and issued a refund less the expedited shipping charge for a total of $521.35 on July 21, 2015. I would like to thank my customer service representative for being courteous, respectful and helpful during this difficult time.

I believe the system will be fine. The test worked fine. I have two suggestions. 1) One should only have to pay for the months used, ie. If a person died in June of a year, he should not have to pay for July through Dec. 2) I would make the bands of the wristwatch out of cloth rather than plastic. It is quite difficult to get the plastic band on and most people who use this would struggle to get it closed.

When the Alert 1 Kelsi arrived, I tested it successfully, and had no further reason to test until the following month, per typical industry recommendations of monthly testing. When I tested the next time, it failed to reach anyone. Alert 1 sent another device, which also failed to reach anyone. Twice. Alert 1 sent a third device and after testing it a few times, their system failed when the monitoring center was unable to connect with the device. They said it wasn't the device, but was actually a problem with their phone system. The person I have been working with has suddenly become difficult to reach. She is either in a meeting, or "very busy" or "out of the office starting today."

In light of an acceptable resolution offered by an Alert-1 follow up person, I’d like to amend my original comments.

I have only had the service hooked up for one week and have been very satisfied with the service and the congenial but professional responses I have received. One call was inadvertent on my part but the responder was helpful and professional.

Very pleased with the response to mail back device. Helpful and appreciate the advice. Will definitely remember your company when need should/would probably arise!

I had previously submitted an unfavorable report to ConsumerAffairs regarding Alert 1. I have recently been contacted by Alert 1 representative, **. Ms. ** handled this matter in a very professional manner and I am totally satisfied with the outcome.

Installation was easy. Testing was easy.

I fell after letting my dogs out and could not get back up, I pushed my button on my necklace and after your company not being able to contact my husband who was on a fishing trip you then called my neighbor and they came over and helped me up. I was not injured other than a few bruises.

My father was having problems getting out of bed, he pressed his alert button and the EMT crew were there in five minutes. It is good to know that help is close at hand when there is a medical problem for my 95 year old father.

I purchased this service for my mother, ** in Boise, Idaho and she has used it several times. She was transported to ER last Saturday and I believe it saved her life! We are notified right away and I can't tell you the peace of mind it gives me knowing you guys are always there. Thank you so much!!!

I got this product for my sister, and on Friday the 29th she fell and had to use it. I understand the response time was fast, not only speaking to her through the "box" but calling her next contact. One thing she noted, though, was that every time in the past she had no problem with your employee hearing her response, but this time she had to really shout and several times, though she was at no greater distance. Thanks for your service. Especially for a long-distance family member like me, I have an added level of comfort she'll be taken care of.

When my husband collapsed, we pushed the button, we got a response within 30 seconds. They immediately called our local police and emergency services. My husband was transported to the hospital where he was diagnosed and admitted with pneumonia.

Fell in bathroom at 11:30 pm. You called my son. He came and took me to emergency.

Your response was great. The fire department sent help and my wife was helped up.

Our family purchased Alert 1 service for both our parents. We also purchased the Fall Detection add-on for an extra $5/month more. Gives us peace of mind that when either parent needs help or falls, we family members or the ambulance crew are alerted ASAP. Very professional, helpful company. Have been alerted 3 times now when our mom fell. Even my dad who was initially not on board with wearing his "necklace" with the alert button, now fully sees the benefit and is not embarrassed to wear it. It was terrible to find our mom on the floor crying because she fell and couldn't get up, and she had lain there alone for 20 minutes. She was very frightened more than anything else. She was grateful to hear the representative over the loudspeaker in the home to let her know that help was on the way. Highly recommend this company. Affordable price. Peace of mind: Priceless!

Asked the representative to call my son who lives less than a mile from me. I had sat down on the steps going into the garage before I realized they were much too low for me to get up. My son arrived quickly and helped me to stand up. I am very happy that I have the alert button to summon help. This was the second time I have had to use it.

We ordered a unit in February for my mother-in-law who had fallen and ended up in the hospital. After a hospital stay and then 40 days in a rehab facility she wasn't able to ever return home. I called the company and explained the situation and that the unit had never been taken out of the box or used at all. The representative told me that due to the circumstances we could return the unit for a full refund even though it was past the 30 day return policy. The unit was returned in April and we waited for the refund for 5 weeks.

My mother has had to use this 1 time and accidentally used it 1 time. We got notices quickly both times and they contacted who they were supposed to, to make sure my mother was OK. I am glad we chose this service and she is too.

Four year child fell in pool was not responding, my sister pushed mother button. Help was on the way and both myself and my nephew were called. Response was above and beyond good service. Thank you, Thank you, Thank you.

My father has used his Alert1 button several times. He always receives excellent response and I am notified immediately. This is an excellent service. Thank you.

I hope you will listen to me when I tell you that your company Alert1 has really done a dirty trick to me. I tried the box with the button around my neck and the box would beep in the middle of the night waking me. So with the 30 day free trial I sent it back. I purchased and paid ahead $411 on the 13th of April. On May 5th I sent it back USPS Priority mail which I was told would get to Alert-1 on the 8th (3 days). USPS lost the pkg and I notified Alert-1 and sent a letter from USPS to Alert1 notifying what had happened.

After more phone contacts, two of which assured us the account would be closed as paid in full, we still received a bill with a collection agency threat. Finally, we had a successful phone interaction and my deceased Mother-in-law's account is closed, with no balance due. the rating has been updated to only 3 stars, primarily because it should not have been such a hassle to close the account.

My mother fell outside and broke her arm. Due to extraordinary circumstances none of us on her contact list were available by phone. Your monitor sent an ambulance which arrived within 15 minutes of the fall and just as we ran over from our house next door. Then two weeks later she fell in her home. You called me and I was quickly able to get over and get her on her feet. She no longer complains about "that darn button" she has to wear.