Alert1 Reviews

Purchased service for my mother-in-law who died within two months of service start. We paid for a full year to get best price. We contacted Alert 1 and found that there is no refund in the event of death. In addition, we need to pay return shipping for the equipment. Pretty brutal refund policy I would say.

Very happy knowing our mom has someone there for her.

I ordered this service for my mother who is 86 years old and has fallen numerous times. I feel relieved that this service is affordable and available.

Sorry I every signed my mom up for this service. She passed away 2 months ago and all I want to do is cancel. It is like going thru Ft. Knox to do this. Why do they need proof of death. I am her daughter I know. I don't need anything to cancel a credit card. I would not recommend this to anyone EVER.

I purchased system for my mother. I have returned since she is deceased however I was told that I will have to pay for the entire year again since the return was not within 30 days of my renewal. What a total ripoff this policy is. I cannot believe that this is how you treat customers. I will make sure that I let everyone know that your company has such a policy and to take their business elsewhere.

I have tested it twice for calling the operator. Works fine. However, I don't know how to test the fall function. I would recommend this to a friend.

Simply, I do not recommend this company in any way. My sister and I went in on a system for my mom a year ago. For some reason, the system would not work at my mom's location. Either, it would not work all together, or it would detect a fall when no fall occurred and dispatch 911 without the ability for my mom to call it off. In one case, she was able to call off the emergency through Alert1, but the fire department and an ambulance still showed up. After dealing with false alarms and malfunctioning equipment for a couple of months, we decided that we no longer wanted to go through the hassle of trying to make it work. We tried to cancel and get a refund for the part of the year we had not used.

I have never dealt with such a fraudulent company in all my years as a consumer. I was sent out the PAX System being 100% assured by the representatives and technicians that I would have coverage. I asked if I would be charged anything extra because my mother is on a limited income, and I was told that I would not be. Lo and behold I find a charge of $68.65 on my visa. The system did not work from the outset because of the area in which I live, and when I called for a refund, the two supervisors I spoke with would not reimburse the charge, explaining away that they saved me all these other fees and that I could get a credit of two months if I wanted to. Even though I expressed that I would not have risked taking the system if I had not been reassured that it would work, the two different supervisors, Allison and Jamie, told me they could not refund my Visa account.

After writing this review and writing a review on the BBB site, an administrator contacted me to resolve my conflict with them. My issue was resolved satisfactorily with this company and I explained that although I received great service while using them that their cancellation policy left a bad mark and that they should review said policy for future customers. I am happy with my resolution.

I bought this for my 92-year-old mom. She wears it every day and it gives her peace of mind. When we did the test, she smiled and said, "now I feel like there is someone with me all the time!" It really made me feel good and I know she can get help any time she needs it!

Your people are truly outstanding. I had trouble trying to order online, so I called and was easily taken care of. Also, when I called to get a key lock box.

Everything from placing the order to installing and testing the equipment went very smoothly. Representatives were courteous and professional.

I set my cell phone down and could not find where I left it. I pressed my button and the kind person on the other end dialed my # so I could find it quickly. It is my only phone so I definitely need it by my side. I am getting a consumer direct phone as my back up. Thank you so much for helping me in a matter which is probably not in your scope of services. Happy holidays.

It couldn't have been any easier! In just a few steps, we had mom's new Alert1 installed and tested. The folks at Alert1 were very helpful and understanding with my mom's difficulty in hearing them.

I am very pleased with the Alert1 system I purchased for my mother. It was easy to install and the responder was very helpful and polite when we did our test. I only wish I would have waited 30 days to buy the voice extender and pearls to get them for 50% off.

I am very pleased with the medical alert system I purchased for my mother. It was easy to install and the responder at Alert1 was very polite and helpful when we conducted our test following installation. I wish I would have waited to purchase the voice extender and pearls until the 30 day anniversary to buy them for half price. My mom is very pleased and now has one less thing to worry about.

Have had it for about 3 weeks and so far it is working very well.

Your staff is extremely polite and answers in a welcoming manner. I have not had the need to call them on a emergency but am quite sure they will respond fast and professionally. I have already recommended to a friend and given all the details needed to reach you.

Account never used. We tried to cancel it and they made it very difficult, delaying and continuing to bill. They even billed after the account was cancelled. Scam artists. Avoid this company.

I ordered the wireless home alert system for my elderly mother. The customer service was great. Although I had called and inquired before ordering, I did not receive repeated calls trying to push a sale. I received one polite call back which I appreciated. I did end up ordering the system and it was an easy transaction. The unit came promptly and was easy to set up. I'm very happy with my decision.

Great service. Really gave me peace of mind to leave Dad.

Very fast response of calling, fast notification of people that needed to know that I was in trouble and needed help. Thank you for your assistance

I recently purchased a one year subscription and the needed equipment from Alert1 for a medical alert system to be used by my mother ($325). When I contacted my mother, she stated her friend had a much lower priced device that would serve the same purpose and would contact 911 directly, unlike Alert1, which goes through an operator at Alert1. I researched the other product and it plugs into a home phone and has a pendant that the individual wears. The individual can push a button on the pendant (just like the Alert1 product) and it connects the individual directly to 911. The pendant allows the individual to speak with the 911 operator. This product is a one-time purchase of $125 vs. Alert1 at $325 per year.

My Father fell twice during the night. My Mother used the Alert1 button to call for help. Alert1 called for assistance for my parents and then called me. I was always aware of the situation. Great service and understandable customer service.

Alert1 went into my mom's checking and took out $328.00 without authorization. They will not give me a copy of the conversation they said they had with her. My mother said they never called and were not on her caller ID. I would like to know what are our rights regarding this issue.

2014-15: Worst senior alert company ever. Beware they will not cancel your account when you call. They note in their records part of the conversation to leave open the account. They will require the equipment returned even though they won't tell you so they to keep your service billing. When you are billed and try to cancel, they threaten your credit. They take advantage of the elderly. Do not use them. I would rate them with 0 stars if it was an option.

I was able to receive the Alert within 24 hrs. of my order. This was very comforting to me and my family since our mother was coming home within 24 hrs. Your staff was very helpful with the setup.

My aunt, Elizabeth ** fell getting out of her chair. The caregiver could not lift my aunt by herself. Her emergency button was pushed and the fire department was notified to come and help get her up. I was notified right away by your company.

I have received Alert1 calls, however the caller id does not indicate Alert1... It would be very helpful if the Alert1 would display when you call. Do you have a device to wear in which a fall is detected and an auto call is made to Alert1?

My Mother fell and Alert1 let everyone on her list know. Got her help quickly.

Had a recent fall and Alert1 was there for me. EMTs were dispatched to my home. Family members on the call list were notified. Everything went smoothly. I am quite sore now, but OK. This was the first use of Alert1 and their swift action was awesome. Thanks so much!

The response from Alert1 was great. The responding people showed up very quickly for the "assist" call after my mom slipped off the seat of her walker and could not get up. She was not injured, she just couldn't get up due to her weight and artificial knees. Thanks Alert1 for your help and for being kind and caring!!!

My mother-in-law fought me about this for quite a while until I just went ahead and ordered it for her. Now she is never without it and has had to use it 3 times now. Good job.

The service was wonderful and prompt. Thank god for your service, you are a life-saver!!

Great experience! Very helpful in helping me set up the system.

Very quick follow up when my mom fell down and was hurt. Great follow up to make sure she was OK... Thanks!

My father often bumps and hits his button and each time you have responded quickly and efficiently. Every responder has been very kind and extremely professional, they have all asked the same questions and clarified his name and address before disconnecting. I am sorry that he keeps you unnecessarily busy, but your company now makes me feel that he will be so much safer when I have to be away from the home, you have given me a little more peace of mind. Thank you so much.

My mother fell and cut her head which was bleeding profusely. She activated her Alert1 device and communicated with the staff... paramedics were sent and arrived shortly and she was taken to emergency where she received 4 staples to suture the wound. Alert1 staff contacted me initially and also did 2 follow ups to make sure things were being taken care of... OUTSTANDING service!! Thank you!

I just purchased the mobile device and activated it. The person I spoke to when I tested it was friendly and efficient and answered my questions. I have not needed to press the button yet, but I feel I will get the help I need.

When I called to inquire about the service, I was working with a very qualified and informed lady. After purchasing she related to me the day of arrival (quickly), and four days later it was here. I purchased the travel one which I love. I have no family so felt anxious about what could happen.

I had a new hospital bed and discovered I couldn't reach my lamp cord, my phone and meds on the table. We put too far back to the wall. Your agent called the front desk for me and they paged a staff member to help me. Without you, I would have spent the night with the light on!

My parents have always been independent and when they both experienced health issues at the same time, Alert1 is there again and again. My parents are able to live on their own because of Alert1. Highly recommend!

I didn't expect to have to recharge the article so frequently, and as a result went walking with a dead battery a couple of times. I now plug it in whenever I'm at home, which limits the coverage somewhat. Is it normal for the article to go dead less than a day after overnight charging?

We received all of the items and deployed the system at Donna **'s home. We tested it and everything worked fine. We had an issue at first but it was resolved and due to late delivery of the entire system Alert1 management credited the time and extended it onto the end of the original paid time period. Thanks for assisting us with our mother's peace of mind.

Alert1 has been a life-saver (truly) for our Mom. Her first experience dated back to when she had fallen into a ravine near her house, and was able to get assistance. Now at age 102, she has had occasion to need help and assistance from Alert1. Service has always been prompt, and exceptional help was received from the paramedics who always arrived quickly and were most gracious to her. Mom says that her "button" has been of great comfort to her. I would highly recommend this service.

Your help was greatly appreciated. My call was handled quickly and efficiently. Thank you for your help.

Father used his Alert 1 button. My father fell out his chair, and could not get up. The service Alert 1 was great, made a huge difference.

We had dad's service for less than 1 week when he fell using his walker outside. The automatic fall detect worked perfectly as he made contact with you before he could even push the button. Dad ended up breaking his upper arm with 2 fractured ribs. He had surgery yesterday, and the doctors say everything looks good; especially for a 93-year-old man. We are very pleased with the technology, device, and call service. It would be nice if there was some way for your business name to come up on the caller ID rather than just a generic "Utah Call" so we don't think it is a solicitor; but that probably has more to do with AT&T than you. Thanks again.

Be extremely careful about this company. Although their equipment may work fine and provide you the protection you seek, they employ devious policies that can take advantage of customers and cause people to lose money. You may have read many reviews of how they bill you for the next year without any notice before the rollover date that you can opt out. If you dispute the charge too many days after the posting, too bad. You pay for the next year since you did not notify them and send the equipment in on time. They do inform you of the cancellation date. But that is at the time you ordered - one year in advance! As if a customer would remember.

I needed emergency help. My daughter pressed the alarm and help arrived quickly.

This service is for my mom who is a fall risk and Alert1 has called me several times. Every time they have been polite and there to help. My only complaint is that both my daughter and me live 22 miles, 30 min, away. You don't give us time to get there before you call the fire dept.

So far I have had no problems. It has been installed. We tested it. I will test again on 10-19-15. One of my friends asked if there was any type of Alert1 that could be used outside the home as her husband has had a stroke. I told her I would find you.

Very pleased with the service so far. Thank you.

I was billed for another year's service without my authorization. I allowed the first year to be debited from my account only. Once the year was up, I was not billed but Alert1 took the money out of my credit card anyway. I called as soon as I received my credit card bill to rectify the situation and was told I would not get any money returned unless I returned all the equipment for any chance of reimbursement within four days since it had been almost 30 days when they debited my account. After I returned the equipment I didn't hear anything so I called the customer service line and was told they wouldn't refund any money to me! PLEASE DO NOT GO WITH ALERT1 THEY TAKE ADVANTAGE OF THE ELDERLY! This is the WORST customer service with no satisfaction.

System worked as advertised.

My Father pressed his alert button and requested police and paramedic assistance. Your operator dispatched, even though my Father would not tell her why, and called me to inform me. Thank you very much for that call. This was the first time he has needed your service and I feel better knowing you are there.

I was billed for another year's service without my authorization. I allowed the first year to be debited from my account only. Once the year was up, I was not billed but Alert1 took the money out of my credit card anyway. I called as soon as I received my credit card bill to rectify the situation and was told I would not get any money returned unless I returned all the equipment for any chance of reimbursement within four days since it had been almost 30 days when they debited my account. I am out of state on business and my sister, whom the service was for, is in OK. The supervisor I spoke with was adamant that the company representative who took my order over the phone couldn't have made that type of mistake. Very poor customer service and satisfaction.

Brandy was awesome. Thanks for all her help.

The customer service help was wonderful. They were understanding and helpful. They set up help and the testing were understanding and patient. We had a couple of accidental buttons touch which activated a call, & the team was understanding and helpful with ideas & suggestions to help.

Alert One called me at 9-11 at 9:30. Robert at **, press his button and ask them to call me. I did not get to the phone in time, so their next step was to call 911, which they did. I then called them back and told them I was very, but it was too late to cancel the 911. They were on top of it. Great job. Thanks.

I called a couple of times and both times the customer service people were very helpful. The only thing that concerned me - I had to order the wireless box a week later. I had to call to check on the status of the order. I never received any notification that the item was on backorder. I should have been notified.

When I called to order the Alert1 for my wife, the staff were very professional and courteous. Once I received the Alert1, it was easy to setup and when I tested it I got an immediate response. I accidentally dropped the pendant and they came on the line right away. I feel that my wife will be protected and I will rest easier knowing we have this service.

I'm writing for my Mom Mary **. She canceled account on Sept. 8. But the device didn't work about 12 days before that. We wondered why you took the Sept payment out of her account. She didn't have it for protection for that amount of time and she canceled on the 8th. She shouldn't have to pay at all this month. We want you to pay her back.

Response time when my mother fell and your call to me was great. She broke her hip but thanks to you we had her in the emergency room within 10 minutes. Thank you for your quick response time.

My mom encountered a bee's nest and is allergic. She passed out after hitting the button. Thankfully an ambulance was dispatched and she received the treatment she needed! Thank you!

Called for ambulance. Easy and very helpful. Thank you.

Although I was not there, my sister assures me that the system works well.

Emergency - needed an ambulance for my mom. Very pleased all around.

The person on the line was very professional and patient. The retirement center employees arrived quickly when you called them for me. Thanks very much!

This was purchased for my mother. The first two nights she set it off accidentally. She could not get done praising the people who talked to her. She said how kind they were even when she did not actually need them. This has allowed her to stay in her home. Thank you Alert1.

After 2 nasty falls that resulted in broken ankles, I started looking for a system for my mom that didn't require a land line or wi-fi. This system is perfect. It works well in my mom's house and now she and I have a little more peace of mind. I gave this to her for her 80th birthday. Only took a few minutes to set up and it was done.

My husband, Leo, is 90 years old and I still work. To feel better about him while at work we ordered this system-fall detect. Praise God, we have not had to use it yet-just the test. Lena was on the line in seconds to check and we told her we just got the system and was told "to do a test". She welcomed us and ask if we had any questions or concerns.

I am unsure of the order number, but this service in which I pay for, for my mother's benefit has been a God-send! She has now used her button several times, and has always gotten speedy, respectful customer service. My mother lives alone, and I feel more secure knowing that you are immediately there when she activates her "panic button". Thank you again!

I fell Wed. afternoon. This was my 2nd fall in a week. The 1st time I was not wearing my button and had a bad time getting up-- over a 1/2 hour! I now wear the alarm all the time I am up. This time, you contacted my son immediately and he was able to help me. Thanks.

I am satisfied with the quick response.

The system is great but we are not able to get my uncle to use it! We have tried and he just feels it is not for him. I would like to return the unit. I know that we will have to pay the $35 non refundable fee. Please let me know how to return the item. Thank you for being there and I hope that we might be able to try it again in the future.

I have been very pleased. I have used the button three times. One time was to test it out and the next time was to ask if the button would work if I pressed it through clothing. The third time was to press the button while it was under clothing and it did work perfectly. The responders were very pleasant and courteous. It is good to have both the clip and the lanyard. My rating at this time is a five star.

When Alert1 got its "new" computer system, I had to call them several times to ask when my bill was due... I used to get emails. I requested quarterly billing. I paid up to June 2015. My mom moved to assisted living late April 2015 - I called to inform Alert1, they walked me through how to turn off the power to the box and gave me options to transferring to her new residence. In May I called again to let them know she no longer needed the service and that her home telephone # had been disconnected. They gave me the information to send the box and necklace back.

The service definitely works because, while getting used to wearing the pendant, I accidentally hit the button a couple of times and calls were made to my emergency contacts immediately. I had tried for one month to make sure it is what I need and am very satisfied with the service, so would like to extend for a year. I tried to call today, as this is the last day of my service, but didn't realize I couldn't do that on the weekend. I will have my daughter call tomorrow and update my service.

So far the system seems very good and all of the support and emergency staff have been very nice and helpful.

Great service and immediate response. Wonderful to have to protect my mom.

The first day I set it off without knowing it. I have a lap dog and I'm afraid to let Daisy on my lap because it might get pressed. I'm afraid to wear it at night because I toss and turn. I laid it on the nightstand and it set it off and I had to press cancel.

I cancelled Alert1 and was told to have the equipment mailed in by 8/14. Unfortunately, the equipment arrived two days late and I was then charged for the next three months. I called and asked why I was charged and was informed that the equipment didn't arrive on time. I understood the equipment was late but why were they charging me for another three months. Shouldn't I just pay a late fee or something?

The set up was very fast and very easy. You will be up and running in minutes. The initial test worked out great, in less than a minute the operator contacted us and asked if everything was OK. The speaker is loud and reached from upstairs to the downstairs where I was able to answer her.

We bought Alert one for our Mother who is 92 yrs old. She fell in her kitchen and broke her femur bone and is now in the hospital awaiting to have surgery on her leg. Fortunately she had her Alert One necklace around her neck. Alert One actually saved her life by calling an ambulance and getting in touch with my Sister who immediately went to Mom's aid. Thanks to Alert One our Mom is now in good hands and everything looks like it is going to be just fine. Thank you so much for saving our Mother.

We are very pleased with the quick response that you gave to my mother. We are so glad that she has Alert 1. Thank you so much. She was diagnosed with pulmonary edema. She is still in the hospital. Thanks again.

I am writing this on behalf of my Mom, Mary **, who will be 86 in December. We have had several false alarms, but after she has fallen twice for real--the false alarms mean nothing. This system is worth a gold mine to myself & my Mom. Through every alert, false or real, the system worked to perfection. And every call, the operator has been friendly & very helpful. I would highly recommend Alert1 to anyone with an elderly parent.

Service was satisfactory. I fell on the floor in the bathroom and I needed help to get back on my feet. The paramedics came and picked me up. I need a walker to move around and I cannot get into the bathroom using it. My caretaker was also notified and she came following the paramedics, but she cannot lift me up by herself as she is in her 80's.

This situation has been resolved in a fair and satisfactory manner, with the help of Lydia from Alert One, and I am pleased to update my rating of this business.

With all your people I had contact with nothing but courtesy and professional attitude, except your salesperson. Left me with the impression that his sales commission was foremost on his mind. Otherwise thank you.

I needed an ambulance so I pushed the Alert1 button. The rep, Taylor I believe got an ambulance here within minutes. My mom was transported to the hospital. I am thankful for my Alert1 machine. Regrettably my mother passed during her hospital stay. Thank you for your wonderful helpful service.

My mom lives alone...I was at work that night, she had a fall and your service got her help.

My mom fell and could not get up. She pushed the alert button and was promptly helped. I am her daughter and happened to walk in the house immediately after this happened and spoke to the Alert1 representative. All was well and as usual the service was polite and efficient.

The second day, my mother-in-law used her Alert One device, she accidentally set it off. We were immediately called. Even though it was an accident, they assured us it happens all the time, and not to feel bad about it.

I highly recommend your system to everyone that asks us about it. I had gotten this system in place for my elderly parents because my mother was a fall risk. Sadly, she passed in January but I still have my father at home and it gives us comfort to know he can press his button when he needs us. The options on the call list and the quickness of your response is great. The call back to check that everything is taken care of is wonderful. My only suggestion is to call back the responder instead of the patient to check on status. Again, THANK YOU for the great service.

I am nearly 80 y/o and was going into my living room and stubbed my rt. foot toe [with shoes on carpet]. I fell onto the floor going forward and trapped my right knee under my body and managed to release my rt. foot very painfully and straightened my leg out. Pressed my Alert one button and called for help. They answered promptly, called my family members who came and helped me up to chair. I am OK! Thank you and appreciate the calls afterwards to see if all was OK. I had not fallen in many yrs. Am sore and thanks so much!!

Appreciate the prompt action and follow up.

Mom fell and the system worked as expected. Very quick and effective.

My Dad became incoherent due to UTI, dehydration and low sodium. Everyone's reaction time helped prevent further damage, thank you.

My mother is 85 and still gets around the house fairly well. However on the morning of Aug 3 she had fell in the kitchen and could not get up. At first she could not figure out how she could get to the phone then she remembered she had the call button on around her neck. She pressed it and was so very relieved to hear the Alert1 employee's voice asking if she needed help. She had him call me at work and I headed home right away. All turned out well and she is doing fine. We have had the Alert1 system now for around 3 years and this is the first time has needed to use it. Needless to say it will be in the house for as long as she is there. THANK YOU ALERT1!

My Mother needed a medical alert system in her home. Your representatives were very informative when ordering. Once the machine arrived, the technician was very helpful getting the system working for Mom. Thank you for the peace of mind.

The service that I have received thus far, has been excellent. The service technicians are friendly and helpful. And the people that have received my calls, which have all been accidents, have been efficient and friendly.

It was so easy to install! I asked my daughter to help me because I didn't want to foul anything up but I think I could have. Luckily we haven't had to use it yet but when my husband let his great granddaughter push his button just for fun there was an immediate response. I let both of them know it wasn't a play thing.

Because of my public complaint, Alert1 called and said they would refund the full amount. I'm not angry anymore but still worried about the next customer that has unreliable service.

The process, people and price all worked to get the Alert system up and running in just a few days. The set up was very easy and everyone involved was helpful and courteous. Would recommend the system to those looking for a little extra peace of mind.

A few days ago, I moved fast my device hanging on the chest, and someone called me right away assuming that I fall. In spite that I was pretty fair. I could hear, and responded. I hope that I'll never need, but is working.

The Alert1 has good volume and sensitivity to be heard away from the base station within the house. I doubt you could be heard from outside. It could be made more clear how the fall pendant does not provide voice communication, only the base station. The sensitivity of the fall pendant has been shown to be on the sensitive side, producing about 1 false call per 2 days. However, I would rather they error on the sensitive side than on the insensitive side and miss an actual unfortunate event. I would recommend it to a friend that could use a fall detector.

The sign up went very well. I called the customer sign up number and all was quickly done. The package came quickly. The testing of the link was easy and the people were very courteous, nice to work with. The charging of the unit was simple. I have yet to use the alert as designed but I am sure it will work fine.

So far, just testing and providing some additional information, I am quite pleased. I resisted, thought I didn't need this, then realized it is sensible insurance. My adult kids agree. The kind of service you hope you never have to use.

I have just activated the system (have been out of town most of June and not available to receive the unit). Instructions were clear. Phone charged quickly, and the test call was answered promptly. I am relieved to have this system in place.

Alert 1 has reached out to me and refunded me the unused portioned at the normal monthly billing rate. I was also able to locate my father's charger and they refunded me for that as well. I appreciate their concern for my dissatisfaction and their willingness to credit my unused services.

Purchased a Home Medical Alert system with a 30 day money back guarantee. Had multiple false alarms which required a new pendant transmitter. After receiving the transmitter, my mother continued to receive false alarms. Called one day before end of 30 day trial as was told I would be charged for this equipment because their office is closed on July 3rd, the day it was due in their office. Please be aware the company offers no flexibility whatsoever, even when banks are open on July 3rd they invoke their own policy to scam old people out of money.

Your fall detector worked. It took a few minutes for Alert1 to answer and within 10 minutes EMT's arrived.

I am very happy with my item and feel more secure by wearing each and everyday. At the age of 84 it pays to be feel secure and know help is close by. Thank You.

This company finally did the right thing in this situation and issued a refund less the expedited shipping charge for a total of $521.35 on July 21, 2015. I would like to thank my customer service representative for being courteous, respectful and helpful during this difficult time.

I believe the system will be fine. The test worked fine. I have two suggestions. 1) One should only have to pay for the months used, ie. If a person died in June of a year, he should not have to pay for July through Dec. 2) I would make the bands of the wristwatch out of cloth rather than plastic. It is quite difficult to get the plastic band on and most people who use this would struggle to get it closed.

When the Alert 1 Kelsi arrived, I tested it successfully, and had no further reason to test until the following month, per typical industry recommendations of monthly testing. When I tested the next time, it failed to reach anyone. Alert 1 sent another device, which also failed to reach anyone. Twice. Alert 1 sent a third device and after testing it a few times, their system failed when the monitoring center was unable to connect with the device. They said it wasn't the device, but was actually a problem with their phone system. The person I have been working with has suddenly become difficult to reach. She is either in a meeting, or "very busy" or "out of the office starting today."

In light of an acceptable resolution offered by an Alert-1 follow up person, I’d like to amend my original comments.

I have only had the service hooked up for one week and have been very satisfied with the service and the congenial but professional responses I have received. One call was inadvertent on my part but the responder was helpful and professional.

Very pleased with the response to mail back device. Helpful and appreciate the advice. Will definitely remember your company when need should/would probably arise!

I had previously submitted an unfavorable report to ConsumerAffairs regarding Alert 1. I have recently been contacted by Alert 1 representative, **. Ms. ** handled this matter in a very professional manner and I am totally satisfied with the outcome.

Installation was easy. Testing was easy.

I fell after letting my dogs out and could not get back up, I pushed my button on my necklace and after your company not being able to contact my husband who was on a fishing trip you then called my neighbor and they came over and helped me up. I was not injured other than a few bruises.

My father was having problems getting out of bed, he pressed his alert button and the EMT crew were there in five minutes. It is good to know that help is close at hand when there is a medical problem for my 95 year old father.

I purchased this service for my mother, ** in Boise, Idaho and she has used it several times. She was transported to ER last Saturday and I believe it saved her life! We are notified right away and I can't tell you the peace of mind it gives me knowing you guys are always there. Thank you so much!!!

I got this product for my sister, and on Friday the 29th she fell and had to use it. I understand the response time was fast, not only speaking to her through the "box" but calling her next contact. One thing she noted, though, was that every time in the past she had no problem with your employee hearing her response, but this time she had to really shout and several times, though she was at no greater distance. Thanks for your service. Especially for a long-distance family member like me, I have an added level of comfort she'll be taken care of.

When my husband collapsed, we pushed the button, we got a response within 30 seconds. They immediately called our local police and emergency services. My husband was transported to the hospital where he was diagnosed and admitted with pneumonia.

Fell in bathroom at 11:30 pm. You called my son. He came and took me to emergency.

Your response was great. The fire department sent help and my wife was helped up.

Our family purchased Alert 1 service for both our parents. We also purchased the Fall Detection add-on for an extra $5/month more. Gives us peace of mind that when either parent needs help or falls, we family members or the ambulance crew are alerted ASAP. Very professional, helpful company. Have been alerted 3 times now when our mom fell. Even my dad who was initially not on board with wearing his "necklace" with the alert button, now fully sees the benefit and is not embarrassed to wear it. It was terrible to find our mom on the floor crying because she fell and couldn't get up, and she had lain there alone for 20 minutes. She was very frightened more than anything else. She was grateful to hear the representative over the loudspeaker in the home to let her know that help was on the way. Highly recommend this company. Affordable price. Peace of mind: Priceless!

Asked the representative to call my son who lives less than a mile from me. I had sat down on the steps going into the garage before I realized they were much too low for me to get up. My son arrived quickly and helped me to stand up. I am very happy that I have the alert button to summon help. This was the second time I have had to use it.

We ordered a unit in February for my mother-in-law who had fallen and ended up in the hospital. After a hospital stay and then 40 days in a rehab facility she wasn't able to ever return home. I called the company and explained the situation and that the unit had never been taken out of the box or used at all. The representative told me that due to the circumstances we could return the unit for a full refund even though it was past the 30 day return policy. The unit was returned in April and we waited for the refund for 5 weeks.

My mother has had to use this 1 time and accidentally used it 1 time. We got notices quickly both times and they contacted who they were supposed to, to make sure my mother was OK. I am glad we chose this service and she is too.

Four year child fell in pool was not responding, my sister pushed mother button. Help was on the way and both myself and my nephew were called. Response was above and beyond good service. Thank you, Thank you, Thank you.

My father has used his Alert1 button several times. He always receives excellent response and I am notified immediately. This is an excellent service. Thank you.

I hope you will listen to me when I tell you that your company Alert1 has really done a dirty trick to me. I tried the box with the button around my neck and the box would beep in the middle of the night waking me. So with the 30 day free trial I sent it back. I purchased and paid ahead $411 on the 13th of April. On May 5th I sent it back USPS Priority mail which I was told would get to Alert-1 on the 8th (3 days). USPS lost the pkg and I notified Alert-1 and sent a letter from USPS to Alert1 notifying what had happened.

After more phone contacts, two of which assured us the account would be closed as paid in full, we still received a bill with a collection agency threat. Finally, we had a successful phone interaction and my deceased Mother-in-law's account is closed, with no balance due. the rating has been updated to only 3 stars, primarily because it should not have been such a hassle to close the account.

My mother fell outside and broke her arm. Due to extraordinary circumstances none of us on her contact list were available by phone. Your monitor sent an ambulance which arrived within 15 minutes of the fall and just as we ran over from our house next door. Then two weeks later she fell in her home. You called me and I was quickly able to get over and get her on her feet. She no longer complains about "that darn button" she has to wear.

I have nothing but good to say about the service, it has been a great comfort to me knowing my dad has you there to get help for him.

Hi, I would like to know why you call everyone on my call list especially when you get an answer from the 2nd person on my list and they have already told you they are available to go see if I am OK? I have mention from the very beginning how sensitive the necklace was as it went off many times that I never touch it. Putting that aside you all do a wonderful job and I have never had any problems with anyone. You all do a Great Job. Thank you for any help you can give me on this matter.

Thank you, Jennifer, at Alert1 for your responsiveness and willingness to address the issue. We're satisfied with the resolution.

This issue has been resolved. I just wish that they put forth the same effort to resolved it when I reached out to them several times prior to posting the initial review.

Thank You! I'm sorry the system didn't work for her.

As a technical professional I was skeptical of the "fall" protection feature advertised but having used a similar alert system for last 8 years for my parents we felt it was time to move up to this device with "fall protection". In the first month of service we experienced 6 "false" alarms and learned it is not recommended to be worn to bed (elderly folks do get up at night to use the bathroom and subject to trip and fall) or in the shower. We also witnessed a "fall" that did NOT trigger the system(?). Opting to go back to the simpler push button call system we found that service could be terminated at any time as advertised but WITHOUT refund for service not used. Bye bye Alert1.

I've been very satisfied with your response, even when I hit the button by accident! When it was 'for real' the response was quick and the EMT's were here in minutes. Thanks.

I ordered the unit with the wrist device on 3/3/15. It was delivered on time. When we set it up, the base unit tested fine. When we went to test the wrist device, we could not get it to activate. I was referred to technical support and was connected with a person who did not want to stay on the line to help correct my wrist device problem. At one point I was told they could not remain on the line but another minute or two - that I would have to call back. This was Strike 1. I had to be very direct in order to get it across to the technician that their device had a problem. It was determined that they shipped the wrist device with a defective battery. This was Strike 2. This meant my Dad would continue to not have medical alert access for at least one more day.

We have had this service for nearly 2 years and simply would not be without it! Fantastic and compassionate folks - unfortunately mom has had to use it more than we would like, but it truly is a lifesaver!

My mother has the alert button. She had fallen but was ok, but could not get up on her own. Alert1 notified me so that I could get her the help she needed... Well Done!

My father is in our home under our care, the Alert 1 is great and your callers are always professional. Thank you for your patience since he tends to accidentally push the button way too often.

I contacted Alert one and chose option to cancel services; I was kept on hold for an extended time; listening to muzak; I was connected to **; I explained that I was calling for my aunt who is 90+ & wanted to cancel her account / services. They wanted to speak with her, I told them she is hard of hearing, in long term facility thus not able to communicate via phone; however if they wanted to send a person to chat with her she would gladly speak to them & confirm the desire to cancel the account. They asked if I had durable Power of Attorney, I acknowledged that I did.

Refund was given in full.

I am writing to complain about Alert One's unwillingness to refund $157.85 that was charged to my credit card account on February 13, 2015 - 1 DAY AFTER MY FATHER DIED. I purchased their monitoring services and rented their equipment for my father. He was diagnosed with a rare malignant form of bone cancer in October 2014. At that time he was living alone in another state. I felt that this company could provide a needed service to help keep him safe. I could have chosen another company but I didn't. When I initially spoke to the sales person, I asked for the 3-month subscription option. I was NOT told that this would be renewed automatically. I told them that I would have to call them to renew or cancel. The initial 3-month period was from November 13, 2014 and would expire February 13, 2015. I expected to either cancel by that time or renew, if we needed to.

** pressed her Alert 1 button, and 911 was dispatched. I was called after they determined that 911 needed to be dispatched and also called after 911 arrived and accessed her. I very much appreciated the call back to let me know what they decided to do.

We ordered Alert One with fall detection for my mother at her home. Tested the unit on Saturday with the operations center. On Monday night at 9pm my 94 year old mother fell in her home. Not only was the fall detection not triggered, but when she pushed the button on her fall sensor pendant, it did not trigger a call to the operations center. She saw the red light on the pendant, so she is sure she did it correctly. She never got a call on her base unit, nor a call on her landline, and EMS or anyone else was called.

**'s experience worked out just fine. Her senior apartment on call person was alerted & responded immediately to help ** to get up, then bandaged her wound. We were also alerted right away & were able to get there soon after. Thanks!

We have not been able to get through for four days! This is tech support and customer service! Extremely long wait times and messages that say "call back later!" Device will not charge properly. My mother fell during the time device was broken and could not get through to anyone. Extremely displeased at this moment. Horrible service.

My Dad suffered a severe stroke after an evening of celebrating my parents 59th wedding anniversary. We had all been at their home enjoying the evening not knowing what was to come in a few hours. My Mom pushed her button and the rescue was dispatched to their home in a matter of minutes. This quick response saved my Dad's life and allowed for him to get to the hospital quickly and receive the surgery for a clot removal very fast. Thankful he is currently in Acute hospital rehab and doing very well. Thank you!!! He is 82 years old but still has a lot of living to do and a family who loves him very much.

My husband who relies on a walker was confused about 1:30 am one night and fell. Not having the strength to get himself up nor was I able to help him so I pushed the button which was answered and after asking if he had been hurt said help was on the way. A short time later help arrived. The EMS workers picked him up and put him back in bed. Thank you!! for your quick response.

My Mom suffers from bouts of congestive heart failure. I have to say that your service is wonderful. Even though I live only 15 minutes away, she is already receiving the care she needs within five minutes. By the time I get to the hospital, she is already there. I am very pleased with Alert1. It gives me and Mom peace of mind that help is on the way.

Just spoke to an Alert1 Medical Alert Systems customer service agent regarding $300 in charges for unused services as the result of poor communication in April 2014. Last April (after two recent devastating family emergencies) I called to pay my grandmother's bill AND I explained that I wanted to cancel the service because my grandmother was moving in with me. At that time I was told that I could place the service on hold until we knew the details of our new living situation. My grandmother had a similar conversation with another customer service agent when she tried to cancel. Both of us were unaware that we were going to start being billed/charged again, especially without any notice from this company. The customer service agent I spoke with today was very patient, but I was told that company policy would not allow a refund of these charges.

Thank you so much for being there for my mother. She fell and broke her wrist. Couldn't get up. You got the paramedics here very quickly and they got her to the hospital. It all made me very glad we had gotten her your alert system. Thank you again.

I researched medical alert companies and I chose Alert1 mobile. I talked all my brothers and sisters into Alert1. We almost ordered a whole year of service, but my sister said we should only get three months worth in case my parents didn't like it. Well we gave my mom the Mobile Alert and showed her how to use it. She lost the unit the next day. She can't remember what she did with it. Not only could Alert1 not locate the unit using the GPS system, we were charged $400 for the lost alert.

I ordered this for my mother, after being prematurely discharged from rehab, so not really prepared, since I live in Maine and my mom is in Connecticut, I can rest easier knowing that she can have help if needed, and if she is short of breath, doesn't need to be able to speak to have help come.

Although I couldn't get to the Alert 1 box, I called to them to call my daughter and they did.

My mother needed police and y'all sent police and medical very promptly. Right after y'all called me to inform me. Thanks for such fast response time.

I fell getting into bed late at night and couldn't get up. Alert1 called my daughter. Without Alert1 I would have been on the floor until morning.

Alert1 will gladly take your quarterly payment. Problems arise when you try to cancel the service. My family has called three times, the customer service reps are argumentative, sent power of attorney paperwork, and they are still CHARGING my credit card. WORST CUSTOMER SERVICE EVER!

My mother used the button for the first time. I had a call here at home, then my sister got her call. After we were with my mom for 15 minutes, I had a call back from the system. I cannot tell you how great we think your service is.

The operator who answered the alarm was very helpful and dispatched help through the audit Aurora fire department right away.

** is my father. Every time we have had to use the alert, we received excellent and expeditious service and response. Most of the times, I'm on the phone with my daughter, who is always there. We are very pleased with your services.

When Mom fell in the middle of the night, she was able to tell you she had fallen. EMS was called and was given the lock box combination for the key to the front door. Unfortunately it took 4 calls to get one of us to answer. Thank you for being persistent! I was able to arrive just after EMS got in.

My Mother was 77 years old. She woke up that morning and called out to my father that she thought she was having a stroke. My father reached over and pressed her Alert1 button. Thanks to your professional team, my father didn't have to go through this terrifying ordeal alone. Your team instantly responded to him, called the paramedics, then contacted both my brother and I immediately. My brother was able to get there before the ambulance. I can never thank you and your team enough for being there for my family when they needed someone the most. That someone was there and in complete control took that responsibility and worry off of my father who was able to focus on his wife of 58 years. Thank you will never be enough for the professionalism the Alert1 operated did for us that morning.

While this product works well, it is nothing but trouble to return after my father passed away. They want it in its original package. Dad didn't save it. We have to pay for the postage even though he prepaid for the full year up front and there was 6 months left on the billing cycle. Everything must be in perfect condition. Lesson learned here is to read this part of a company's policy before using their service. I think a good policy would be sending a return box to the family for the return. That would be "customer service."

Fortunately, our mother is on the mend. We were very impressed by the speed with which we were notified of her health emergency. Thank you!

This is a great service. My mom falls and they respond right away, friendly and respectfully. I am so glad that I got this service for her.

Alert1 did Perfect job of contacting everyone concerning my mom needing help.

Alert1 called us as soon as mother had notified them. They responded quickly to her fall. She was OK and EMS and her apartment security were able to get her up and moving again. Her ability to use her Alert1 button has given us a lot of peace of mind. Thanks Alert1. You also left us a message at home telling us that she was OK.

Hello, my mother-in-law is Linnette ** . She is 88 years old and still lives alone. She experienced dizziness and weakness so she pushed the button and called for help. The EMTs arrived and transported her to the ER. She is now temporarily with us and is doing better. Thank you.

Alert 1 contacted me. Refunded unused money. All is well again.

I purchased this alarm for my aunt Flosie ** a couple of years ago. Yesterday 2/8/15 was the first time she had to use it as she passed out and was down and unable to get up. She pressed the button and received immediate help. Asked for Alert1 to call her daughter first. Her daughter was called, then I was called. Not only did they call and talk to both of us, they actually called her daughter again on her cell phone to make sure she was on her way, then again as she was arriving at the hospital. I was first called on my home phone and a message was left - immediately I was called on my cell phone to be advised of what was happening. Even though this was on a Sunday a message was also left on my office phone. I could not say enough of how extremely happy I am with the service and the care you provide. We all feel very secure knowing that the service you provide is A1. Thank you so much!

I received a call that my mom had pressed the button since she fell in the shower. I feel service was fast and efficient. Ems was dispatched and had arrived well before I did. We were pleased with the service that was provided.

I searched around to find a service for my grandma that didn't require the equipment returned and the sales rep told me this package did not need to be returned. The rep stated I could "toss it, take it to Goodwill but they only use new equipment for the safeness of their customers" and that it had no length of terms. I was very impressed by this and took my time to be very clear about this and she reassured me time and time that it was not needed to return the equipment to cancel. When I called to cancel the new rep Dale informed me that I need to return the equipment or be charged $350+ and can't cancel the account till they have the equipment. He passed my info to his manager who called the next day ** and she just passed it off as my mistake and that it's going to be non refundable.

My 93 year old Mother used the motion sensor and had at least 4 false alarms including one where the fire department showed up without a call. She was afraid to wear it. I sent that unit back for the push button unit and was promised a refund for the price difference. However when I called to ask when I was going to get it I was told because it was after the 30 day trial period, there would be no refund even though I viewed their unit as poorly designed. If I did this again I would sign up for a shorter period so I would have less to lose if I cancelled. I will not renew with this company.

My husband would be worse off without the alert 1. It is faster than running to a phone to dial 911. When I am not nearby he can press the button. His wrist band is worn out. Do you provide them?

My wife had a medical emergency and pushed her Alert 1 button. Almost instantly a representative came on the monitor and asked if assistance was needed. My wife answered yes and the representative called an ambulance and it arrived within 10 minutes to transport my wife to the local hospital ER. Alert 1 did an outstanding job......... again!

I love the security of Alert1, but in the last year I have had about 8 false alarms, the last one during the recent blizzard of Jan. 26th when the police and FD came to my house while I was outside using my snowblower. This really bothers me and some change must be done to correct this problem. The button on my wrist must be made better so it doesn't just pop off for no reason. Hope they can correct this problem soon.

The service provided by Alert1 Services was great. My wife had driven her power chair down 7 steps. I thought she had killed herself, but to my surprise no injuries. She was taken to the Hospital and checked out. But getting back to when she went down the steps, I tried to call 911 but had trouble trying to call, so that's when I thought of the Emergency Alert, pressed the button and Alert1 Services answered right away, so I was very pleased with their services. Thank You. - Mr. James **.

I fell on the kitchen floor. Can't get up without help. Firemen came and got me up. Very nice and courteous. And the fact that they can get into my house with breaking a window or something, is a real plus.

The member's name is Martha **, I am her daughter Alice and am the contact person listed with you. I got home from work to find my mom in very bad shape, bedridden all day from a total lack of strength, a neighbor had checked on her but had downplayed the situation to some extent. The one time mom tried to get up she fell, thankfully the neighbor happened to check again and found her, unhurt but unable to get up. Mom won't wear her call button due to fear of embarrassment over an ambulance drawing attention (any ideas on that one?). Once mom finally agreed to go to the hospital I used your system to get transport. The person on your end was polite, efficient and within a few moments assured me that help was on the way.

On Wednesday 1/21/15, my mother had an emergency and Alert 1 customer representative called me to alert me that my mother needed my assistance. After I arrived at my mother's home Alert 1 called my mother's home to see if I had arrived and also had called everyone on the call list. This service has been excellent for my mother and we have had it for going on three years.

Everything went well as it was supposed to have. Thanks!

Had the service for over one year for my 98-year-old aunt. She fell and broke her hip and required full time care outside of her home (this was explained to Alert1). Called Alert1 to cancel the service. Was told we had to return equipment before service could be cancelled (was not told this when signed up for the service, was told could cancel at any time). I returned the equipment and then called Alert1 to request a refund for the remaining months (equipment returned during 1st month of 3-month billing cycle) of service we were not going to use. The rep said no refunds for remaining unused months of service. I explained that I was never told this during sign up or provided any information to support this policy. They are friendly when you are paying them, but as soon as you cancel service they are as vicious as the cable companies. They refused to give a refund.

Mom fell... and, as the commercials say, "couldn't get up." Thankfully, she had Alert 1 and used it! EMTs were at her home in minutes (truly, minutes) to attend to her care. The Alert 1 system works; it really works! Highly recommended for anyone who lives alone, regardless of his or her age.

THANK YOU!!! Ever since I purchased your system, it has saved my wife from severe injuries, and possibly death several times. My wife said she didn't need it "before" I purchased it. NOW she is so thankful I got your system for her. It shows how much I love her and need her. It shows I really do care about her. It is truly the best gift I have ever got for the one I care so much about. I sincerely and truly would HIGHLY recommend everyone should get one for their loved ones, before an accident happens and it is too late. Yes, PLEASE use this message on your commercials on tv. Everyone should be aware of your system and purchase one. The best money ever spent.

Generally the service was excellent. The response to alert alarm was a little slower than hoped for. The 911 response was within a reasonable time. My wife was able to communicate very well with the operator even though she had fallen in the bathroom.

I fell and could not get up. Your employee got me help quickly and efficiently.

In response to my original complaint, the home office contacted me immediately to resolve my issue. They offered to refund the auto renewal payment. I am very pleased with this resolution. I would have been more pleased if this kind of customer service had been provided at the local office level and not simply in response to my review. Regardless, in the end, the company did the right thing! Thank you Alert 1.

My husband had a reaction to a new medicine. He was unable to sit or stand up. We were located in a room where there was no telephone and too far from the front door to have the door open for the firemen. We were so happy that we had our pendants on and could summon your assistance. We were also grateful we had the lock box so our responders could easily access our home.

My mother, Vernice **, let her blood sugar drop and became confused about what was happening around her. Thankfully she pushed her Alert1 button and the police were summoned. (At the time she thought someone had broken into her house.) After notifying the 1st person on the call list, I was notified and also received a follow-up call later to inform me of what had been done. It was very reassuring to know the process worked as planned.

Our mom has dementia and gets easily confused. The one thing that she remembers, though, is that she can push her button and get help. When she couldn't get out of bed, the operator sent help and also called us so that we could go in to be with her. Thankfully, she was unhurt, but we have peace of mind knowing that she has a helper near.