Alert1 Reviews

My elderly mother has been charged $25 a month for 11 months without someone notifying her that the old machine that stopped working, needed to be returned or there would be a charge on her credit card every month. They said a letter was sent out once. This is unacceptable when the majority of your clients are elderly. And on fixed incomes. She didn't even see the charge. When I complained I was talked to very rudely. And told there was nothing I could do. We will send back the unit and find a better company with better customer service and I will not hesitate to address this companies problems with overcharging and unclear policies so others will be aware.

I purchased the Alert1 for my mom Feb 2020. My mom needs 24/7 care now 10/2020. I contacted the company for a partial refund. We no longer need the service. I prepaid for 1 year. I was told today that I would not receive a refund because I would have to cancel within 30 days. I was NOT told this fact, if so I would have paid monthly or quarterly. They are withholding 5 months of payment that we cannot afford. I was mislead.

We called 2 weeks ago to cancel the service before our renewal on 31 Aug was to take place. The lady of the phone said nothing of if it was charged that it would be non refundable. We have had this service for almost 5 years if not longer, but to charge on 31 Aug and we talk to them today 2 Sep and they say they have a new refund policy is stupid....How can a company like Alert One take advantage of the older generation by saying 3 days into the payment that you don't get a refund, especially after 5 years. Worst company I have ever felt with.

My Mother had a stroke a few days ago and will longer need the Alert 1 device, because she will need 24/7 care. She just renewed her year contract plus paid over $300 to have the device repaired. I called Alert 1 and was told they will not give a prorated refund or refund the repair cost. The representative that I spoke to was SO sorry this was happening and that this was the WORST part of her job to tell people that nothing will be done. Now after reading more reviews I see that they will try to renew her contract in the future. Please don't Alert 1, if you do you will be sorry.

I have been a client since 2014 8/7 and I recently called Alert1 to let them know that my mother misplaced the unit for well over a year and we need to cancel the service on 7/5/2020. I specifically requested a stop for the rollover fee renewal and we have an understanding between the representative and myself based on the conversation on 7/5/2020. I told Alert1 that I will try to look for the misplaced unit and return it asap. I called again on 8/6/2020 to question a $503.4 charge and Alert1 indicated that this is the service fee for another year that automatically rollovers. I was not a client until 8/7/2014 and I called to cancel the contract where we have an understanding that the unit was misplaced for well over a year. Alert1 still refuses to issue refund.

I originally bought the service for my father in law. He died two months after purchasing the product. They would not refund my money so I decided to give it to my husband's Aunt. When it came due for another year (ten months later) I had forgotten completely about it all. Without me knowing they attempted to bill the credit card (that I do not have anymore) on the due date. When it did not go through they contact me through email. I responded immediately to the email but did not hear anything back from them, so I assumed it was taken care of (I should not have assumed). Then after a couple of weeks I started getting the phone calls. I talked to them twice and explained that I did not have it anymore and they should talk to the owner of it now. They said I told them to bill me in the future.

If you no longer need your Alert1 button and have prepaid on an annual renewal plan, Alert1 will not pro-rate a refund for you on any time remaining on your yearly contract. So you will be paying for a service you won't be using. I find this very distressing. This is probably explained somewhere in the contract, but I can't believe the lack of compassion for people who really need those funds. The actual service of the product and the people monitoring the system was great, but when it comes down to dollars and cents, this company has shown me what they truly care about.

I am 76 years old and had to cancel my service as my financial situation because oh COVID 19.. Immediately she told me I had to have the equipment In by June 6th or they would have to charge me and they are no refund very abruptly.. I tried to tell her I was not notified.. She gave me the e-mail address which was my son.. which I think was given to her at the beginning of the service.. but I am the one that is billed. We had a words.. I sent the equipment overnight. It arrived. It came but the building was closed.. Again I called different person. She said that wasn’t their fault. I tried to explain but she said sorry and hung up on me... So much for “we are in this together". I waiting to see if I am charged. Please no senior citizen use this company!,,

This is an absolute scam and it's reprehensible to take advantage of dead people's estates during a pandemic! They have continuously charged my dead father after he died! They were notified of his death, continued to charge him, renewed him for another 6 months, and they refuse to give a refund. Not even a refund for the next 4 months.. And they charged it to his credit card right after they knew he dead! They said I can donate the rest of the time to someone else. How is this not illegal? YOU SHOULD BE ASHAMED.

If everyone is complaining about the same thing, Alert1 should wake up and change their policies. My mom's device kept waking her up saying it detected a fall. She left it on at night because her issue was that sometimes she was too dizzy to get up in the morning so she needed help. Other times she would go someplace and get lost and forget who she was or where she lived. She would get woken up all night asking if she fell. So she called to cancel. They said they could get it to stop waking her up. She said she was too frustrated and wanted it turned off. They told her to send it back to cancel.

Due to a Covid19 job loss, I cancelled the Alert1 monthly service for my mother (I live with her) as it is an extra expense I cannot afford right now. Upon trying to cancel I was told that she received a new pendant in 2014 and we would have to return it with all of the hardware. I have no issue returning the hardware, but we NEVER received a pendant. She has a wristband, which we are returning with the rest of the hardware. The agent insisted she must have received a pendant, which we have no record of (we have all of the original paperwork and box), and said I would have to pay a replacement fee of $29.97 (originally $59.99 and she said as a courtesy she was giving me a discount) for the pendant that we never received.

I live alone, so when I fell, I pressed the button on my Alert1 pendant because I didn't think I could get up by myself. However, I was able to scoot across the floor to reach my stairs and was able to pull myself up by the hand rails on either side of the stairs. My alarm button worked exactly as it was supposed to, and I am grateful for your quick response.

Everything was good until I had to cancel. I bought this for my grandfather and we used the service for about a year. The dispatch service was always great. HOWEVER, when my grandfather passed away we cancelled the service. They said they needed the device back, so we sent it back. While it was being sent back, they drafted my bank account for another three months! (We were on the three month plan) I called twice and both times I ended up so mad I thought I would have a heart attack.

Called today to cancel service after several years of using alert one. Was told my mother needed to return base, wrist button, necklace and door key holder. Stated she did not have a wrist button device. Claimed one was requested and mailed in 2016 to my 92-year-old mother. She would not have known where to call for that. Guess we will end up paying for it since there is not one to return. Was told when she signed up the door key holder was free for signing up. Now that we are canceling they have changed. A return postage sticker would cost 15.00 to get. Ask for a two-month refund and the rep could not do that. Very rude. I hope nobody else gets fooled with them and their lies.

I ordered this Alert1 device and system for my elderly grandmother 6 months ago. When it arrived we discovered it did not work in her apartment. The company told us that sometimes it does not work in locations with bad reception (that is also written on the Instructions that came with the device). I should have returned it at that time but our family was dealing with a medical crisis at the time and it was not my priority. I paid for the service for six months. That was my responsibility and I am not disputing that charge. I have paid this company over $500.00. Since the device does not work in my grandmother's apartment and has NEVER been used, I do not wish to keep paying for it.

ALERT 1 Monitoring service was fine until I had to cancel, because my 88 year old mother fell and had to go to Rehab. After I returned their device, they charged my mom's account of $565.95! I had called them and asked them to suspend our services, but they would not, saying that I had to pay them for not having any service!? That's why I cancelled our service. Shortly thereafter, is when they charged my 88 year old widowed mother the $565.95. I called them and even talked to one of their "Supervisors", but they wouldn't budge! I am formally disputing their authority to debit my mother's account without me or mother's written or verbal approval!

We leased an Alert 1 unit for my mother for several years. On July 31, 2019 my credit card was charged $395.40 for the next year. ($32.95 per month). The beginning of March this year, I called to cancel service as mom had passed. I was given instructions regarding the return. I asked about a refund. I was told that because I prepaid for the service there would be no refund, but I would have a credit. (In my estimate the credit would be $$131.80 - $164.75 - keep that number in mind.)

Alert 1 automatically charges my 96 year old father-in-law's account each year in March for the following year's service. I called on March 17th, 2020 and told them that he was in a nursing home and no longer needed the service, and he had not used it for several months after a fall landed him in the hospital, and eventually he was transferred to a nursing home where he did not need it anymore. They told me they could not cancel the service until the equipment is returned.

Mother in law passed away 2 weeks into quarterly bill cycle and they will not pro rate the difference. Making me pay the 21/2 months remaining.. Have absolutely no compassion for people. All they care about is being paid!

My mom was billed 181.00 in Jan of this year, she passed away in Feb. Not only do you not give refunds for unused service, but we were charged 59.00 for the lost necklace. She was rushed by ambulance to the hospital, we have no idea what happened to it. I sent the DC along with a letter explaining what happened, because I was told by one of their operators to do just that, and they still charged us. Ridiculous, outrageous, very expensive for this service. So it's 360.00 a year? Ripoff, will share this as much as much as I can.

Upon the anniversary date of my wife's Alert 1 I informed the company that I needed to return the alert as my wife is now in a LTCF. I was told that I must pay for the entire year and would NOT be getting refund. This is unacceptable.

The system itself is not bad but after 4 years my mom went into a skilled nursing facility. I called to cancel the service and ask for instructions for returning the equipment. After a few weeks of not receiving any instructions for returning the equipment I called back. They said that until I returned the equipment I was still being billed and that a bill for $599 had been charged that day for the coming year. So even though the service was not going to be used and I had previously called to cancel they were charging this fee. For a company that tries to say they care about the elderly...it is obvious that they do not. After much discussion they agreed to charge only 3 months of fee instead of a year (something they could have done from the beginning). They have called every few days since then to harass me for payment and assure me that they will continue to do so indefinitely. Horrible company.

I purchased the service from Alert1 for my mother and at first it was good but it didn’t last. On several occasions when she fell no one ever called to see if there was a problem but I saw sit down normally and it was set off. Last month the system quit working and she wanted to cancel the service but their smooth talking reps wouldn’t let her off the phone until they talked her into getting another unit. By the time it came end, which the new unit also malfunctioned, I was charged for another year of service. She returned both units and I wanted a prorated refund (I was willing to pay for an entire month for 8 days she had the unit) but according to the crooks at Alert1 said the plan doesn’t give refunds just “time credit”. I will never use or recommend their service again so why would I want that credit? I was charged $700 for 8 days!! If you have someone you want protected stay away from this company.

While I would have preferred that the situation never occurred, I did receive a prompt reply to my review from Alert1. They did, in fact, refund a portion of the payment. They seemed sincere in wanting to correct the problem. Aside from the cancellation/payment policy issue, I would like to say that the actual service provided was very professional and prompt.

Alert 1 contacting a person that needs help is good. The actual customer service, sucks. I called last year in May to advise them my mother in-laws house burned and needed to cancel service. Well no way that was happening. No refund either. Their response, "We need the equipment back". So my mother in-law passed always a few months after that and I talk to customer service and I learn I need to provide death certificate to keep from being billed in the future. They get it, but in the meantime charge my credit card over $400. and their excuse because insurance had not paid them yet for fire damaged to the equipment. Did they call to warn me that it was time to renew services and I would be charged again, no!

A new Alert1 customer/member trialed the home medical alert system and pre-payed for a year of service. Unfortunately he passed away within the first/trial month of service. Under these circumstances it was not possible to return the equipment within the 30-day trial period. On day 33 I called Alert1 customer service in order to cancel the service and return the equipment. I was informed that the deceased member would not get any refund for the remaining 11 months of services, from which he can no longer benefit, and that he has until Feb. 01/16/2021 to return the equipment at his own expense (including charges for a return receipt and $600 loss insurance). Alert1 customer service policies demonstrate no compassion, and no common sense.

My mother moved into a senior living residence and called to cancel service in February 2019. Instructions were given to return the device at our own expense. It was insured and mailed from the US Postal Service. Several months later we notice a charge of over $200 from her credit card. Upon inquiring Alert1 claims they never received it. We could not find the receipt with tracking number so they said that they do not cancel until it is returned even though they can tell that they are not providing service and were told to cancel. In the fall they charged another $200. Throughout we called and explained that this must be canceled. Then they charged over $500 for the device. This has been set up to rip off seniors. No one at customer service had any authority to correct this issue. It is obvious that their policies are designed to keep seniors from canceling.

Hello, I have a similar experience to Tom from Naples, 2 years ago my mother-in-law had a serious medical issue and we signed her up for Alert1 in order to give us all peace of mind. It worked wonderful for 2 years so we have no complaints about the actual service other than the device itself is a little ugly and cumbersome for a trendy hip senior citizen.

My wife has a serious heart condition and entered into a contract for a device that would monitor her and summon emergency assistance should the need arise. The contract required an annual monitoring fee and no equipment fee. After using the service for approximately 18 months, we determined that an Apple watch had superior technology through its SOS feature and its fall detection feature for a cost equivalent of one annual monitoring fee. And of course the watch has many addition features.

I tried to change service for my parents who have gone into assisted living and no longer need Mobile Alert which was almost 900.00 a year. They refused to credit the amount towards a different system or to cancel the service so basically stole 900.00. Will never recommend them to anyone.