Alert1 Reviews

Mother in law passed away 2 weeks into quarterly bill cycle and they will not pro rate the difference. Making me pay the 21/2 months remaining.. Have absolutely no compassion for people. All they care about is being paid!

My mom was billed 181.00 in Jan of this year, she passed away in Feb. Not only do you not give refunds for unused service, but we were charged 59.00 for the lost necklace. She was rushed by ambulance to the hospital, we have no idea what happened to it. I sent the DC along with a letter explaining what happened, because I was told by one of their operators to do just that, and they still charged us. Ridiculous, outrageous, very expensive for this service. So it's 360.00 a year? Ripoff, will share this as much as much as I can.

Upon the anniversary date of my wife's Alert 1 I informed the company that I needed to return the alert as my wife is now in a LTCF. I was told that I must pay for the entire year and would NOT be getting refund. This is unacceptable.

The system itself is not bad but after 4 years my mom went into a skilled nursing facility. I called to cancel the service and ask for instructions for returning the equipment. After a few weeks of not receiving any instructions for returning the equipment I called back. They said that until I returned the equipment I was still being billed and that a bill for $599 had been charged that day for the coming year. So even though the service was not going to be used and I had previously called to cancel they were charging this fee. For a company that tries to say they care about the elderly...it is obvious that they do not. After much discussion they agreed to charge only 3 months of fee instead of a year (something they could have done from the beginning). They have called every few days since then to harass me for payment and assure me that they will continue to do so indefinitely. Horrible company.

I purchased the service from Alert1 for my mother and at first it was good but it didn’t last. On several occasions when she fell no one ever called to see if there was a problem but I saw sit down normally and it was set off. Last month the system quit working and she wanted to cancel the service but their smooth talking reps wouldn’t let her off the phone until they talked her into getting another unit. By the time it came end, which the new unit also malfunctioned, I was charged for another year of service. She returned both units and I wanted a prorated refund (I was willing to pay for an entire month for 8 days she had the unit) but according to the crooks at Alert1 said the plan doesn’t give refunds just “time credit”. I will never use or recommend their service again so why would I want that credit? I was charged $700 for 8 days!! If you have someone you want protected stay away from this company.

While I would have preferred that the situation never occurred, I did receive a prompt reply to my review from Alert1. They did, in fact, refund a portion of the payment. They seemed sincere in wanting to correct the problem. Aside from the cancellation/payment policy issue, I would like to say that the actual service provided was very professional and prompt.

Alert 1 contacting a person that needs help is good. The actual customer service, sucks. I called last year in May to advise them my mother in-laws house burned and needed to cancel service. Well no way that was happening. No refund either. Their response, "We need the equipment back". So my mother in-law passed always a few months after that and I talk to customer service and I learn I need to provide death certificate to keep from being billed in the future. They get it, but in the meantime charge my credit card over $400. and their excuse because insurance had not paid them yet for fire damaged to the equipment. Did they call to warn me that it was time to renew services and I would be charged again, no!

A new Alert1 customer/member trialed the home medical alert system and pre-payed for a year of service. Unfortunately he passed away within the first/trial month of service. Under these circumstances it was not possible to return the equipment within the 30-day trial period. On day 33 I called Alert1 customer service in order to cancel the service and return the equipment. I was informed that the deceased member would not get any refund for the remaining 11 months of services, from which he can no longer benefit, and that he has until Feb. 01/16/2021 to return the equipment at his own expense (including charges for a return receipt and $600 loss insurance). Alert1 customer service policies demonstrate no compassion, and no common sense.

My mother moved into a senior living residence and called to cancel service in February 2019. Instructions were given to return the device at our own expense. It was insured and mailed from the US Postal Service. Several months later we notice a charge of over $200 from her credit card. Upon inquiring Alert1 claims they never received it. We could not find the receipt with tracking number so they said that they do not cancel until it is returned even though they can tell that they are not providing service and were told to cancel. In the fall they charged another $200. Throughout we called and explained that this must be canceled. Then they charged over $500 for the device. This has been set up to rip off seniors. No one at customer service had any authority to correct this issue. It is obvious that their policies are designed to keep seniors from canceling.

Hello, I have a similar experience to Tom from Naples, 2 years ago my mother-in-law had a serious medical issue and we signed her up for Alert1 in order to give us all peace of mind. It worked wonderful for 2 years so we have no complaints about the actual service other than the device itself is a little ugly and cumbersome for a trendy hip senior citizen.

My wife has a serious heart condition and entered into a contract for a device that would monitor her and summon emergency assistance should the need arise. The contract required an annual monitoring fee and no equipment fee. After using the service for approximately 18 months, we determined that an Apple watch had superior technology through its SOS feature and its fall detection feature for a cost equivalent of one annual monitoring fee. And of course the watch has many addition features.

I tried to change service for my parents who have gone into assisted living and no longer need Mobile Alert which was almost 900.00 a year. They refused to credit the amount towards a different system or to cancel the service so basically stole 900.00. Will never recommend them to anyone.

I had used the system for about five years when one of my insurance companies advised that they would provide one similar (not Alert 1) free of charge. Naturally I agreed. Originally when I discussed payment plans with Alert 1 I was told there was monthly, quarterly and yearly amounts, and that I would save $80-90 if I paid yearly, so that is what I decided to do. I also signed up for automatic payment with a charge to my credit card. Unfortunately, the payment was made on June 13th, and when I called to cancel on Aug. 27th I was told that there would be NO REFUND! This surprises me and upsets me. These systems are usually used by the elderly, who don't have much income aside from Social Security. Surely something should be done to make this company issue a refund for unused time.

My mother recently passed away and since Alert1 was no longer needed, I wanted to cancel it. Not only was there no refund for 5 months that were still remaining; we now have to pay a significant shipping fee in order to insure and track return of the equipment. They also asked for a copy of the death certificate. Of all the companies I've dealt with since my mother passed away, NO ONE else has required a death certificate and most of those companies are providing prorated refunds and postage for the return of the equipment. I see a number of other people have experienced the same treatment by this company. I would not recommend Alert1. They market themselves as caring for the elderly... but in my experience they really only care about their pocketbooks.

My father passed away on July 7th and I notified Alert1 around July 9th or 10th of his passing and received instructions on how to deactivate the unit and where to ship it. The operator mentioned that if it was not returned I would be responsible for $1000 charge. Since my dad had just passed away I was busy planning funeral services and picking family up from the airport so I didn't ship the package back until the 19th. I paid $55 to have it insured and verified delivery as I wanted to make sure I didn't get charged the $1000 for non-return as I had a bad feeling. Unbeknownst to me, my dad's 90 day plan was set to renew on July 19th so his credit card was billed for $102.84. When I saw the charge I figured it was a clerical error and called Alert1 to have it reversed since the person the contract was with was no longer living and I had notified them of this prior to the renewal. They told me that there was nothing they could do.

My father a veteran passed away 2 weeks after the renewal date. Had been in the hospital for 4+ weeks. When we called we were told there was no prorated. That the entire next year ($467) needed to be paid. Even asked for a copy of death certificate to “deal with the estate”. Very uncaring and seems like yet another ploy to take from seniors who may not be able to fully understand. I am truly disgusted and would not recommend to ANYONE.

I called to get this for my mother after a fall. They sent a product that did not work in the rural area that she lives. She called and they had her go outside and walk all around (with her broken foot and shoulder). It never worked. We sent it back. They have harassed her, continued to charge her, threatened her, even keep trying to send another one. Should not have offered to us if it did not work in that area. Calling attorney today to stop harassment of my 77 year old mother.

Alert1 informed my 89 year old mother that because she was on an automatic renewal for a year that even if she cancelled and shipped back the equipment she would owe her balance. We found a device the same as she had with Alert1 for 150.00 less, so we called to cancel Alert1. That's when we were told she would still owe the billing of 722.00, even if we return the device. We asked what if she had passed away and we returned the device. They said she would still owe the balance and that we would receive a credit toward another device or we could donate to their program. No refund. I thought this was a no contract deal. Why would you pay for equipment you don't even have in your possession anymore? Absolutely ridiculous!

I was billed for one full year when I call in the first week of the year to cancel. They said the company's policy is they do not prorate. After much back and forth, the manager said she could lower my bill from $722 down to $278 if I returned the unit the way it was sent out to me originally. I took extra care to clean, it was in pristine conditions when I shipped it back. I called a few days later to request cancellation, the customer representative said the unit has a red stain and is damaged! (Luckily, based on the many bad reviews, he took picture back and forth and even a video showing it was working prior to taking it to the post office.).

They will not give you all the information you need up front to deactivate or cancel a deceased services. Not a pleasant experience to be put thru this over and over! They may be good at dispatching help, but horrible customer service! :(

Updated on 06/28/2019: So Alert1 called me in response to my review of their product. They do not take pictures of packaging they claim unless there is visible damage supposedly of the package! But I have no way of knowing if the damage was caused in shipping because of this, so in essence getting insurance is useless. They will not refund my 559.00 and claim they cannot reuse the device, so if I have to pay the cost of the product I told them that they should return the item, which they won’t do. So I guess they are going to charge me $559.00 for a device they say is broken but won’t return it. So I think that means they will reuse it and make money on it!! Hmmm, I totally feel I have been scammed! Beware of this company, they are not there to help you!

I had contacted the business and let them know my device was not working. It happened twice. First time they sent a new one. The second time. I couldn't speak to someone to troubleshoot. I finally sent it back when they called about it and they said I broke it and charge me $500. I think they do this for everyone who cancels their service.

We leased the Alert1 System for our Mother and the response time when an emergency button was pushed was very good. After being with the service for over a year, we signed up for a prepaid annual subscription in order to save a bit of money. Mom's health was deteriorating so we moved her to an assisted living facility of her choosing and called to cancel the remainder of the annual subscription and receive a refund for the remaining months. No refund for unused months! And when I sent a regular letter to the corporate headquarters, I did not receive any response to my questions. Just ignored me. So in summary, we would not do business with Alert1 again and we sure wouldn't recommend them. Mom passed this past week but she wasn't impressed either!

Received a defective on the go fall detection device. I insisted that they expedite the shipping and send me a new product using overnight delivery but they were too cheap to do so. Extremely disappointed by my experience so far with this company. Would not recommend.

Pushed my alarm button, it took forever for a response, when they responded finally the voice was broken up and impossible to understand. What can you do about it? Can you replace my box? Can you improve your service? I'd like to use your "on-the-go" device but not if your service is so poor.

My father passed away 5 months ago - he had the Alert1 service - now they have billed me again for a year's service and are telling me they can't reverse the charges because I missed a random deadline from a random email sent from another business. He passed away! What business does this? Stay away from these people, they have no heart and are only in it for the money!

I ordered Alert1 after speaking with one of their agents on the phone. I was concerned that the system would not work at my father's home since he lives in the country and my cell phone barely works out there. The agent looked up his address and assured me it would work that it worked off of GPS. So I talked to the agent about if it didn't work that I could return. She said yes but what she did not tell me was I needed to pay for 6 months of service not three months.

I purchased an Alert1 device to help my grandmother in case she fell. When my grandmother passed away, we were told that we could send the device back in the mail and if we were accidentally charged, we would get a refund. I was of course charged on Friday for a three month period ($77). Despite having put the package in the mail the day before, the facility had not received it before the automatic renewal. Since we were told that we would get a refund if we were "accidentally" charged, I called this morning to straighten things out.

I hope you read this before you buy. I bought it for my mother after she fell and broke her hip. Wow...what junk. 4 units have failed, just stopped working, a couple making horrible noises that wouldn't stop. NO support after hours for the devices, just the emergency fall agents. It breaks after hours, tough cookie. Their advice, call 911 if you need help. Bad equipment, helpless staff, even the 'techs' can only say 'send it back'.

Alert1 fall alerts worked beautifully for my mother when she fell and could not get back up. I purchased this for her several weeks before she entered the nursing home through my email and my credit card. I had to email them my power of attorney to try to cancel this - still no instructions on how to return equipment. I will contact Better Business Bureau next.