Alert1 is a medical alert company that helps seniors live safely and independently in their own homes. It offers flexible service plans and a 30-day money-back guarantee. The company operates two certified emergency call centers, requires no long-term contracts and can offer customer service in 190 different languages.
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Overall Satisfaction Rating
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- No long-term contracts
- Help in 190 different languages
- Free 30-day trial
- Extra devices increase cost
Alert1 monitoring centers are UL-listed and Five Diamond-certified. Additional Alert1 medical alert systems can get expensive, so you’ll want to determine how you’ll use and wear your device before choosing a package.
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I originally bought the service for my father in law. He died two months after purchasing the product. They would not refund my money so I decided to give it to my husband's Aunt. When it came due for another year (ten months later) I had forgotten completely about it all. Without me knowing they attempted to bill the credit card (that I do not have anymore) on the due date. When it did not go through they contact me through email. I responded immediately to the email but did not hear anything back from them, so I assumed it was taken care of (I should not have assumed). Then after a couple of weeks I started getting the phone calls. I talked to them twice and explained that I did not have it anymore and they should talk to the owner of it now. They said I told them to bill me in the future.
I do not remember saying that but find it hard to believe I would say for them to charge me over 500.00 for a button I am not using anymore. They would do nothing to work with me. They stated since it was after the due date (which is the only time they attempted to get a hold of me) I had to pay for the entire year. I told them I was not going to do that and they needed to cancel. He told me on the phone it does not matter when it is cancelled. I still owe for an entire year. I responded to multiple emails explaining and wanting to work something but they started to harass my husband's 80 year old Aunt to get payment.
We have sent back the equipment, Alert 1 has refused any and all attempts to work with them to get this settled. So communication from me has stopped. Just be careful because they are NOT willing to work with you if you need to cancel and they bill you without any warning and they do not want you to know when your due date is until after the fact. I get that it is HIDDEN in the terms of agreement but this is shady business for a company that is supposed to be there for you or your loved ones.
Thank you for taking the time to bring this to our attention. We are sorry to hear that you did not receive your billing reminder and would like to look into this further for you. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
If you no longer need your Alert1 button and have prepaid on an annual renewal plan, Alert1 will not pro-rate a refund for you on any time remaining on your yearly contract. So you will be paying for a service you won't be using. I find this very distressing. This is probably explained somewhere in the contract, but I can't believe the lack of compassion for people who really need those funds. The actual service of the product and the people monitoring the system was great, but when it comes down to dollars and cents, this company has shown me what they truly care about.
Thank you for taking the time to send us your review. You are correct that in our Terms and Conditions, it does explain that there are no refunds after the renewal. However, we would like to look into the account further for you to see if there is something we can do to assist in these difficult times. Could you please provide the account information such as the Member's name and/or phone number?Best,
I am 76 years old and had to cancel my service as my financial situation because oh COVID 19.. Immediately she told me I had to have the equipment In by June 6th or they would have to charge me and they are no refund very abruptly.. I tried to tell her I was not notified.. She gave me the e-mail address which was my son.. which I think was given to her at the beginning of the service.. but I am the one that is billed. We had a words.. I sent the equipment overnight. It arrived. It came but the building was closed.. Again I called different person. She said that wasn’t their fault. I tried to explain but she said sorry and hung up on me... So much for “we are in this together". I waiting to see if I am charged. Please no senior citizen use this company!,,
Thank you for bringing this to our attention. We would like to look into this further and ensure that the account has been cancelled. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
This is an absolute scam and it's reprehensible to take advantage of dead people's estates during a pandemic! They have continuously charged my dead father after he died! They were notified of his death, continued to charge him, renewed him for another 6 months, and they refuse to give a refund. Not even a refund for the next 4 months.. And they charged it to his credit card right after they knew he dead! They said I can donate the rest of the time to someone else. How is this not illegal? YOU SHOULD BE ASHAMED.
We are so sorry to hear of you and your families loss! We would like to look into the account to see why the account was not cancelled properly. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
If everyone is complaining about the same thing, Alert1 should wake up and change their policies. My mom's device kept waking her up saying it detected a fall. She left it on at night because her issue was that sometimes she was too dizzy to get up in the morning so she needed help. Other times she would go someplace and get lost and forget who she was or where she lived. She would get woken up all night asking if she fell. So she called to cancel. They said they could get it to stop waking her up. She said she was too frustrated and wanted it turned off. They told her to send it back to cancel.
Since it’s been in the mail, my mom has received countless calls waking her up and even an ambulance. When she turned her ringer off at 3 a.m. they called me and woke me up. They need to change their policy like the other companies. Shut it OFF and cancel the account when called!!!! Then if device is not received within 30 days, deduct the cost of the device and then provide a refund when received. You’re welcome!!
We are very sorry to hear that mom's fall detection pendant was going off. Unfortunately due to the nature of the services that we provide are unable to cancel an account until the leased equipment has been received in the office. If you are able to provide the account information, such as the Member's name and/or phone number, we will be happy to look into the account to ensure that everything is cancelled.Thank you,
Due to a Covid19 job loss, I cancelled the Alert1 monthly service for my mother (I live with her) as it is an extra expense I cannot afford right now. Upon trying to cancel I was told that she received a new pendant in 2014 and we would have to return it with all of the hardware. I have no issue returning the hardware, but we NEVER received a pendant. She has a wristband, which we are returning with the rest of the hardware. The agent insisted she must have received a pendant, which we have no record of (we have all of the original paperwork and box), and said I would have to pay a replacement fee of $29.97 (originally $59.99 and she said as a courtesy she was giving me a discount) for the pendant that we never received.
All the agent would say is that we received it (she shows it was shipped) and that's that. I asked her if it's possible that they mean her wristband (and not pendant), and she said no, my mom received a wristband, a pendant and the box unit. When I set this up and ordered it, my mother specifically asked for a wristband because she didn't want to wear a pendant. We don't have it, so basically, I'm paying a $30 fee for something we never received. I expected better service from Alert1 and am very upset. I've paid Alert1 THOUSANDS of dollars in subscription fees since 2012 (average $400+ per year for 8 years). Once I was employed again, I planned to resubscribe--but the fact that they want to charge this fee during a difficult time is egregious and sad. Very disappointed.
Thank you for taking the time to speak with us. We are glad that we were able to assist you with the pendant confusion. If you have any other questions or concerns please reach out to us at 1-800-693-5433 Option 2.Best,
I live alone, so when I fell, I pressed the button on my Alert1 pendant because I didn't think I could get up by myself. However, I was able to scoot across the floor to reach my stairs and was able to pull myself up by the hand rails on either side of the stairs. My alarm button worked exactly as it was supposed to, and I am grateful for your quick response.
Thank you for taking the time to let us know. We are sorry to hear that you had a fall but glad that you were able to get the help you needed!Best,
Everything was good until I had to cancel. I bought this for my grandfather and we used the service for about a year. The dispatch service was always great. HOWEVER, when my grandfather passed away we cancelled the service. They said they needed the device back, so we sent it back. While it was being sent back, they drafted my bank account for another three months! (We were on the three month plan) I called twice and both times I ended up so mad I thought I would have a heart attack.
I've never had this experience before. And both times the person on the other end got so rude. I just can't believe it. We send it back and now absolutely cannot use it and they bill us for another three months and they refuse to refund. They said their system wasn't set up for refunds. What? At one point I was asked for a death certificate so that they would know why I cancelled. Um, no! What on earth is that about? Can we not cancel for any reason at any time? I accused them of being a scam and that's exactly what this is.
I put a stop on my checking account and now they can't scam me again. If you use them (Heaven help ya), make sure you let them bill you through something you can stop payment on as soon as you cancel. Otherwise, they'll be ready to put you in a position that I'm in now... mad as he**. So much for saving money on the multi month plan, right? Just go with another company. There are too many options for you to put up with this company. I'm just glad I'm in politics and have a loud, local voice in my state. I can't wait to tell my constituents about this, esp in our retirement community.
Thank you for taking the time to send us your review. With any of our payment plans, we are unable to cancel out an account or stop billing until all the leased equipment has been received in the main office. We would be happy to take a look into the account further for you. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
Called today to cancel service after several years of using alert one. Was told my mother needed to return base, wrist button, necklace and door key holder. Stated she did not have a wrist button device. Claimed one was requested and mailed in 2016 to my 92-year-old mother. She would not have known where to call for that. Guess we will end up paying for it since there is not one to return. Was told when she signed up the door key holder was free for signing up. Now that we are canceling they have changed. A return postage sticker would cost 15.00 to get. Ask for a two-month refund and the rep could not do that. Very rude. I hope nobody else gets fooled with them and their lies.
Thank you for reaching out to Alert1 and taking the time to send us your review. We would like to look further into the account for you regarding the wristband and lock box. Could you please provide the account information?Best,
I ordered this Alert1 device and system for my elderly grandmother 6 months ago. When it arrived we discovered it did not work in her apartment. The company told us that sometimes it does not work in locations with bad reception (that is also written on the Instructions that came with the device). I should have returned it at that time but our family was dealing with a medical crisis at the time and it was not my priority. I paid for the service for six months. That was my responsibility and I am not disputing that charge. I have paid this company over $500.00. Since the device does not work in my grandmother's apartment and has NEVER been used, I do not wish to keep paying for it.
This morning I called to cancel the service and the charge. I was told that the only way the service would be able to be canceled would be if I returned the device. Of course that is reasonable, however, I live in California, an hour away from my grandmother. We are currently under strict stay at home orders to stay home due to the Coronavirus pandemic. My grandmother is not capable of repackaging the device and getting it to the post office nor is she supposed to leave her home either. I requested that the service and the upcoming charges be canceled. I was informed that the company refused to cancel the service or the upcoming charge to my credit card until the device is returned. I am happy to return this useless device, however due to the pandemic I can not do that until it is safe.
I am absolutely shocked that a company whose entire business is about the health and safety of its customers, wants me to risk the health of my entire family in order for them to continue charging me for their product that does not work and we have never used and I have already paid hundreds of dollars for. I simply requested that my credit card not be charged again and that I be able to return the device as soon as it is safe for me to leave my house due to this unusual circumstance. They are more than welcome to turn the service off. They are refusing to do that. There are many companies that offer similar products and services. Do not make the mistake of ordering from this one. If they can’t manage to step up and do the right thing during a life altering pandemic how can they be trusted to do the right thing when someone you love really needs help.
I have NEVER written a review of any company or product, good or bad. On this morning's call with Victoria, a supervisor, I asked for the name of their company CEO so I could let him/her know how their company is handling this situation. I was told I could look it up myself. That should give you an idea of how this company operates when there is an actual problem.
Thank you for taking the time to bring this to our attention. We are very sorry to hear that you did not have a pleasant experience with Alert1 and would like to assist you in cancelling out the account. We do understand that during this difficult time there are some restrictions in place and would like to look into some options to assist you. Could you please provide the Member's name and/or phone number?Thank you,
ALERT 1 Monitoring service was fine until I had to cancel, because my 88 year old mother fell and had to go to Rehab. After I returned their device, they charged my mom's account of $565.95! I had called them and asked them to suspend our services, but they would not, saying that I had to pay them for not having any service!? That's why I cancelled our service. Shortly thereafter, is when they charged my 88 year old widowed mother the $565.95. I called them and even talked to one of their "Supervisors", but they wouldn't budge! I am formally disputing their authority to debit my mother's account without me or mother's written or verbal approval!
Thank you for taking the time to send us your review. We would like to look further into this for you, could you please provide the Member's name and/or phone number associated with the account?Thank you,
We leased an Alert 1 unit for my mother for several years. On July 31, 2019 my credit card was charged $395.40 for the next year. ($32.95 per month). The beginning of March this year, I called to cancel service as mom had passed. I was given instructions regarding the return. I asked about a refund. I was told that because I prepaid for the service there would be no refund, but I would have a credit. (In my estimate the credit would be $$131.80 - $164.75 - keep that number in mind.)
I shipped the unit back on March 10th with a note including part number, serial number, control number of the base unit and the included parts. I also included contact information should they need that. On March 13th I noticed a charge to my account for $59.95. I called to inquire and was told that I did not return the lockbox. (To be honest, I do not remember if we got one or not.) I said, "What about my credit." I was told it is a time credit not a money credit. But I paid for services that I will not be given. Doesn't matter as I do not have $$$ credit. Why was I charged without being notified. No one knows.
I then asked to speak to a supervisor and was told there was no reason to speak to a supervisor, they will tell me the same thing. Told him I still wanted to speak with a supervisor. I was told it will take 24 - 48 hours for the supervisor to call me back. Well, here I sit 48 hours later and no call. So before you consider using this company, remember this:1. You can pay for services you will not use and not get a refund.
2. You can have a credit, but can not use it.
3. You can send them contact info but they will charge you without letting you know.
4. Customer service can tell you that you do not need to speak to a supervisor.
5. Supervisors will not respond.
Thank you for taking the time to send us your review. We are sorry for any confusion but with all of our services being pre paid, you are able to use the remaining time credit either for a loved one, or a donation. We would like to take a look further into the account to see why a supervisor has not reached out to you as here at Alert1 we are always striving to do better. Could you please provide the Member's name and/or phone number?Best,
Alert 1 automatically charges my 96 year old father-in-law's account each year in March for the following year's service. I called on March 17th, 2020 and told them that he was in a nursing home and no longer needed the service, and he had not used it for several months after a fall landed him in the hospital, and eventually he was transferred to a nursing home where he did not need it anymore. They told me they could not cancel the service until the equipment is returned.
Due to Covid-19, the nursing home is on quarantine, so I could not get in to find the equipment. I called the nursing home and asked the nurses to see if they could find it, but they could not. On March 23, 2020, I called them back and explained the situation. I offered to pay for the lost equipment. They were charging $500 for something that was included with his subscription years ago. They agreed to drop the price to $299.
While on the phone with them, I looked at the bank account and saw they had charged $395.40 on March 18th, 2020 for 2020-2021 which was the service that I had been trying to cancel. I said, "Well why don't you just take the money you just charged him and pay for the equipment and call it good." The Alert 1 employee then informed me that she couldn't do that. Then I asked if they would refund him the $395.40, once the $299 was paid and she said the $395.40 was non-refundable. So they are charging a 96 year old man with no income $395.40 for a service he will not be using for the next year and $299.00 for an item that was included with his subscription years ago.
Thank you for taking the time to speak with us and we are glad that we were able to assist you in closing out the account. If you have any further questions please do not hesitate to give us a call.
Mother in law passed away 2 weeks into quarterly bill cycle and they will not pro rate the difference. Making me pay the 21/2 months remaining.. Have absolutely no compassion for people. All they care about is being paid!
We are very sorry to hear of you and your families loss! In order to look into this further for you, could you please provide the account information? Such as the Member's name and/or phone number?Thank you,
My mom was billed 181.00 in Jan of this year, she passed away in Feb. Not only do you not give refunds for unused service, but we were charged 59.00 for the lost necklace. She was rushed by ambulance to the hospital, we have no idea what happened to it. I sent the DC along with a letter explaining what happened, because I was told by one of their operators to do just that, and they still charged us. Ridiculous, outrageous, very expensive for this service. So it's 360.00 a year? Ripoff, will share this as much as much as I can.
We are very sorry to hear of you and your families loss! We would like to look further into the account for you to assist in closing out the account. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
Upon the anniversary date of my wife's Alert 1 I informed the company that I needed to return the alert as my wife is now in a LTCF. I was told that I must pay for the entire year and would NOT be getting refund. This is unacceptable.
Thank you for taking the time to send us your review and bringing this to our attention. Could you please provide the account information such as the Member's name and/or phone number so that we can look into this further?
In order to cancel your Alert1 services we simply need to receive all the leased equipment back in the main office before the next billing date. Our address here is:Alert1
1000 Commerce Park Drive
Williamsport, PA 17701Thank you,
The system itself is not bad but after 4 years my mom went into a skilled nursing facility. I called to cancel the service and ask for instructions for returning the equipment. After a few weeks of not receiving any instructions for returning the equipment I called back. They said that until I returned the equipment I was still being billed and that a bill for $599 had been charged that day for the coming year. So even though the service was not going to be used and I had previously called to cancel they were charging this fee. For a company that tries to say they care about the elderly...it is obvious that they do not. After much discussion they agreed to charge only 3 months of fee instead of a year (something they could have done from the beginning). They have called every few days since then to harass me for payment and assure me that they will continue to do so indefinitely. Horrible company.
Thank you for taking the time to send us your review. We are sorry to hear that you did not have a pleasant experience cancelling your Alert1 account. We would like to look into this further so that we can better our services. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
I purchased the service from Alert1 for my mother and at first it was good but it didn’t last. On several occasions when she fell no one ever called to see if there was a problem but I saw sit down normally and it was set off. Last month the system quit working and she wanted to cancel the service but their smooth talking reps wouldn’t let her off the phone until they talked her into getting another unit. By the time it came end, which the new unit also malfunctioned, I was charged for another year of service. She returned both units and I wanted a prorated refund (I was willing to pay for an entire month for 8 days she had the unit) but according to the crooks at Alert1 said the plan doesn’t give refunds just “time credit”. I will never use or recommend their service again so why would I want that credit? I was charged $700 for 8 days!! If you have someone you want protected stay away from this company.
We are sorry to hear that the Alert1 button didn't work properly for your mother and want to thank you for bringing this to our attention. We would like to look into this further for you, could you please provide the account information such as Member's name and/or phone number?
While I would have preferred that the situation never occurred, I did receive a prompt reply to my review from Alert1. They did, in fact, refund a portion of the payment. They seemed sincere in wanting to correct the problem. Aside from the cancellation/payment policy issue, I would like to say that the actual service provided was very professional and prompt.
My 98 year old mother has been a customer of yours for a good number of years. We recently paid Alert1 through her Visa card for the first 6 months of 2020. We understand that you insist on billing with a major credit card. We contacted your customer service on January 27, 2020 and were instructed that in order to cancel, we must return the equipment as well insure it for $600. This we have done through UPS at the cost of $23.94. Upon requesting a refund for the remaining 5 months, we were told this would not be possible as your policy is not to issue a refund. We were told that we should transfer the service to another person or that my mother could use Alert1 in ADDITION to the Assisted Living Facility's emergency response system. This struck us as ludicrous as the facility provides all of the services of your system.
Rest assured we will keep our receipt from UPS to ensure that the system has been received by your company. I have to say that your suggestion that we transfer the service to another unsuspecting senior was a feeble attempt to do your sales/marketing staff's job for them. Additionally, I object to the fact that you insist on a major credit card. It seems the only purpose is to continue billing unsuspecting seniors. I wish we had read reviews before using your service. It seems this is a recurring problem with a number of your customers. At this point, I could not in good conscience recommend your company to anyone.
Thank you for taking the time to share your review with us. We are sorry to hear that you have not had a pleasant experience with Alert1 and would like to look into this further for you. Could you please provide the account information such as the Member's name and/or phone number?Thank you,
Alert 1 contacting a person that needs help is good. The actual customer service, sucks. I called last year in May to advise them my mother in-laws house burned and needed to cancel service. Well no way that was happening. No refund either. Their response, "We need the equipment back". So my mother in-law passed always a few months after that and I talk to customer service and I learn I need to provide death certificate to keep from being billed in the future. They get it, but in the meantime charge my credit card over $400. and their excuse because insurance had not paid them yet for fire damaged to the equipment. Did they call to warn me that it was time to renew services and I would be charged again, no!
So they get their insurance money and mine too. Their response, it states in their policy which I’ve l never seen nor signed No Refunds. I’m not a happy person with this company. How many people do they take money from each and every day. I would not recommend them to anyone. There's new technology out there and people you need to shop around.
Thank you for sending us your review. We are sorry to hear of all the hardships you and your family have been going through. We would like to take a closer look into your mother-in-laws account, could you please provide us the Member's name and/or phone number so that we can do so?Thank you,
A new Alert1 customer/member trialed the home medical alert system and pre-payed for a year of service. Unfortunately he passed away within the first/trial month of service. Under these circumstances it was not possible to return the equipment within the 30-day trial period. On day 33 I called Alert1 customer service in order to cancel the service and return the equipment. I was informed that the deceased member would not get any refund for the remaining 11 months of services, from which he can no longer benefit, and that he has until Feb. 01/16/2021 to return the equipment at his own expense (including charges for a return receipt and $600 loss insurance). Alert1 customer service policies demonstrate no compassion, and no common sense.
We are sorry to hear of you and your families loss! Thank you for taking the time to bring this to our attention. We would like to look into this further for you, could you please provide the account information such as the Member's name and/or phone number?Thank you,
My mother moved into a senior living residence and called to cancel service in February 2019. Instructions were given to return the device at our own expense. It was insured and mailed from the US Postal Service. Several months later we notice a charge of over $200 from her credit card. Upon inquiring Alert1 claims they never received it. We could not find the receipt with tracking number so they said that they do not cancel until it is returned even though they can tell that they are not providing service and were told to cancel. In the fall they charged another $200. Throughout we called and explained that this must be canceled. Then they charged over $500 for the device. This has been set up to rip off seniors. No one at customer service had any authority to correct this issue. It is obvious that their policies are designed to keep seniors from canceling.
Thank you for taking the time to send us your review. We do apologize but due to the equipment being leased to our members we are unable to cancel the account until it has been received in the office, which is why we always advise to obtain tracking and insurance.
We would like to look into the account to see what we could about all the charges for you. Could you please provide the account information such as member's name and/or phone number?
Hello, I have a similar experience to Tom from Naples, 2 years ago my mother-in-law had a serious medical issue and we signed her up for Alert1 in order to give us all peace of mind. It worked wonderful for 2 years so we have no complaints about the actual service other than the device itself is a little ugly and cumbersome for a trendy hip senior citizen.
It's now 2 years later and she no longer needs the service so she decided to cancel the service when her contract expired. Again no problem until she got a bill from Alert 1 explaining that the device she returned was damaged and they were going to charge her $500 to replace it. They are claiming that one of the "teeth" are missing. I will tell you that the device was in 100% working condition when she returned it. In fact the device itself is only 3 months old because she needed to replace it a few months ago.
She had purchased the insurance when she signed up so there was no charge to replace the device. However, she has no way of knowing if she received a brand new device or a "refurbished" one. And she was told that the insurance only covers one replacement even though she had the service for 2 years. So now they are charging $500 for a damaged device, that honestly she had stopped using because she no longer needed it and that she knows WORKED perfectly when she returned it.
Now both my mother-in-law and my husband (because he helped her sign up) have received numerous threatening phone calls demanding the payment and have threatened to send the bill to collections. I think the big problem is that Alert 1 is losing a lot of subscriptions because of the new Apple watch and they are trying to make it up by charging for "damaged" returns.
Thank you for taking the time to bring this to our attention. We would like to take a look further into the account for your mother-in-law. Could you please provide the Member information such as name and/or phone number?Thank you,
My wife has a serious heart condition and entered into a contract for a device that would monitor her and summon emergency assistance should the need arise. The contract required an annual monitoring fee and no equipment fee. After using the service for approximately 18 months, we determined that an Apple watch had superior technology through its SOS feature and its fall detection feature for a cost equivalent of one annual monitoring fee. And of course the watch has many addition features.
So we cancelled the monitoring contract forfeiting part of the fee and returned the monitor to the Company in accordance with its instructions. Shortly thereafter they Charged our American Express Card approximately $560 for equipment damage. The device worked perfectly when we shipped it so we challenged them. They asserted that there were scratches on the device a paint spot and sent us a photo. The scratches were not visible on the photo and the paint spot was the size of a pencil point, certainly consistent with normal wear and tear from 18 months usage. To add insult to injury, we disputed the charge with American Express to no avail and Alert1 added $20 to our account for having to respond to American Express and threatened to put us in collection. Rather than put up with the harassment, we paid the $20. Unfortunately we have no practical recourse.
We are sorry to hear that you had a less than stellar experience with Alert1. We would like to look into the account further for you. Could you please provide the Member's name and/or phone number so that we can pull up the information?Thank you,
I tried to change service for my parents who have gone into assisted living and no longer need Mobile Alert which was almost 900.00 a year. They refused to credit the amount towards a different system or to cancel the service so basically stole 900.00. Will never recommend them to anyone.
Hello Dee Dee,
Thank you for taking the time to send us your review. I am sorry that you were unable to switch devices for your parents. So that I am able to look into this for you, could you please provide the account information such as the Member's name and/or phone number?Thank you,
I had used the system for about five years when one of my insurance companies advised that they would provide one similar (not Alert 1) free of charge. Naturally I agreed. Originally when I discussed payment plans with Alert 1 I was told there was monthly, quarterly and yearly amounts, and that I would save $80-90 if I paid yearly, so that is what I decided to do. I also signed up for automatic payment with a charge to my credit card. Unfortunately, the payment was made on June 13th, and when I called to cancel on Aug. 27th I was told that there would be NO REFUND! This surprises me and upsets me. These systems are usually used by the elderly, who don't have much income aside from Social Security. Surely something should be done to make this company issue a refund for unused time.
Thank you for taking the time to send us this review. We would like to look into this further for you, could you please provide the account information such as the Member's name and/or phone number?
My mother recently passed away and since Alert1 was no longer needed, I wanted to cancel it. Not only was there no refund for 5 months that were still remaining; we now have to pay a significant shipping fee in order to insure and track return of the equipment. They also asked for a copy of the death certificate. Of all the companies I've dealt with since my mother passed away, NO ONE else has required a death certificate and most of those companies are providing prorated refunds and postage for the return of the equipment. I see a number of other people have experienced the same treatment by this company. I would not recommend Alert1. They market themselves as caring for the elderly... but in my experience they really only care about their pocketbooks.
We are very sorry to hear of you and your families loss! We would like to look into the account further for you as we do not require a death certificate to cancel out an account. As we are a pre-paid company we are able to cancel an account once all the leased equipment is back in the main office. If you could please provide the account information such as the Member's name and/or phone number so that we are able to look into this.Thank you,
My father passed away on July 7th and I notified Alert1 around July 9th or 10th of his passing and received instructions on how to deactivate the unit and where to ship it. The operator mentioned that if it was not returned I would be responsible for $1000 charge. Since my dad had just passed away I was busy planning funeral services and picking family up from the airport so I didn't ship the package back until the 19th. I paid $55 to have it insured and verified delivery as I wanted to make sure I didn't get charged the $1000 for non-return as I had a bad feeling. Unbeknownst to me, my dad's 90 day plan was set to renew on July 19th so his credit card was billed for $102.84. When I saw the charge I figured it was a clerical error and called Alert1 to have it reversed since the person the contract was with was no longer living and I had notified them of this prior to the renewal. They told me that there was nothing they could do.
I asked to speak to a supervisor and after a long hold was told there was no supervisor available and that one would call me within 24 hours. 2 days later I did receive a call back and was told that a refund was against their policy and nothing could be done. REALLY?? Wow! This is unbelievable. Most of their customers are probably nearing the end of their lives so I assume they make a routine of ripping people off this way. You can be sure that I will tell EVERYONE I know or come in contact with to NEVER use Alert1. Had they refunded this without a problem as they should have I would have gladly recommended them to everyone. even though my dad never fell and had to really use their service. They had still seemed like a decent company until this.
We are very sorry to hear of you and your families loss! Due to us providing leased equipment we are unable to cancel out an account or stop any recurring billing until we have received the device in the office. We are sorry that you did not have a pleasant experience with us and would like to look into this further for you. Could you please provide the account information such as the Member name and/or phone number?
My father a veteran passed away 2 weeks after the renewal date. Had been in the hospital for 4+ weeks. When we called we were told there was no prorated. That the entire next year ($467) needed to be paid. Even asked for a copy of death certificate to “deal with the estate”. Very uncaring and seems like yet another ploy to take from seniors who may not be able to fully understand. I am truly disgusted and would not recommend to ANYONE.
Thank you for sending us your review. We are very sorry to hear of you and your families loss. Could you please provide the account information such as the Member's name and/or phone number so that we are able to look into this further for you?Thank you,
I called to get this for my mother after a fall. They sent a product that did not work in the rural area that she lives. She called and they had her go outside and walk all around (with her broken foot and shoulder). It never worked. We sent it back. They have harassed her, continued to charge her, threatened her, even keep trying to send another one. Should not have offered to us if it did not work in that area. Calling attorney today to stop harassment of my 77 year old mother.
Thank you for bringing this to our attention. We are sorry that mom has not had a pleasant experience with Alert1 and would like to look into this further. Could you please provide the account information such as the member's name and/or phone number?Thank you,
Alert1 Company Information
- Company Name:
- Alert1 Medical Alerts
- Company Type:
- Year Founded:
- 1000 Commerce Park Drive, Suite 300
- Postal Code:
- United States
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