Just Energy Reviews

I felt tricked into it Just Energy! They made it seem that I would be just saving energy, never told me I would be switching carriers! I called immediately and had it canceled. I was told that it was definitely going to be canceled! Over 10 days later I get a letter in the mail saying welcome to just energy! When I was told that it would be canceled! Never in my life have I ever felt tricked or lied to than I do now! And when I call Monday they are not going to deal with a happy person and it better be canceled immediately and I will not pay a dime!

This company is a scam. When I first signed up for it, prices were fantastic. This past year it's been over $400 every month. They allowed me to do payment arrangements to help with such high bills. I called and they said that my bills were high because I was not in contract, so I got into contract. The bills are the same and now I can't make payment arrangement to break the bill in half.

Terrible sales tactics. Will not leave you alone 4 months prior your contract expiration. No matter how many times you ask them to not call you, you will receive a calls 3-4 times a week and sometimes everyday (Sunday included). Will not recommend.

I was promised lower bills and a great rate but now finding out the scam and misrepresentation of this company to get us to switch. I would be ok if my bills aren’t going up and up if it really did lower them some. Instead of the info I was given there were variants to contribute to higher bill. We decreased all our usage and doing dishes and laundry at night and instead it’s going up to way ridiculous prices. Customer service not helpful or sympathetic, just outright lying to me

They really cut off my electricity after I told them I have two small children with the flu at home sick. The bill is extremely high and we don’t be at home. This company is the worse. My bill go up every month just because.

This was the worst experience I've ever had. Customer Service is a waste. They do not give customer service. You can't understand the customer service team. I asked for an extension. It was scheduled for the 18th. I asked the lady several times. She stated yes the 18th then as soon as I make the payment I get an email saying the 13th. Well I don't get paid until the 18 and the supervisor and all said, "We'll you have to go without lights until the 18th when you can make the payment."

Scammers all around. We signed up for them at a Sam's Club, found out they lied about how much the cost was, canceled with them and went back to our old company, and they've been harassing us ever since. Constant phone calls and e-mails about how much we owe them even though we don't, and they can't charge us because after reading several reviews we decided to cancel the credit card we used to pay them and get a new one so they literally have no way to charge us.

If I could go back I would prevent myself from ever dealing with Just Energy. They are not trustworthy, they lied to me and make me change service on a promise that my bill would be lower. Absolute lies. They even told me that I would receive credit towards my bill that they would cover my cancellation fee from my other provider. Complete lies. That never happened, they tricked me in a 60 months contract, I did not know that. And what’s worse to get out of their rip off contract it is 175 dollars. I've been having my own place for three years and I have never dealt with a dishonest company before. My first bill with them after switching $300 coming from a $250 and my last bill with them was $471, Outrageous! So think twice, do your research before dealing with them.

Been with this company for 2 years now and my bill suddenly started doubling every month for the last 3 months. Customer service is joke, offering no real resolution. To get an actual person to inspect the meter I’m potentially liable financially which feels very much like entrapment because in the meantime, I’m still responsible for paying this $344.57 bill for a small APARTMENT. Run, don’t walk away from this company because they legally steal your money and there’s nothing you can do until the contract expires which thankfully for me is in just a couple weeks.

Just Energy is one of the worst Energy company in the USA. It's because of the people they hire. I have turn this company into public commission 4 times. When they are wrong and the customer correct them they go out for revenge. I went through a program that paid Just Energy 419.00 on my bill which I was covered for two month. Just Energy took me through the unnecessary email me (lies) about my bill turning to get extra money from me. So when I corrected them the customer service rep got upset and sent me an email that I owe them 554.00 and my service will be disconnected. Get Cap program, paid them $419.00 which the bill was only $284.00 so there was funds left for the new bill due February 6, 2025 so I only owe just energy $135.23. So I spoke to Rita the customer service representative which was stated to me pay $67.61 of the $135 23 and paid the other half in 10 days.

I closed my account with Just energy 1 year ago. Paid everything, and because of an error or mistake on their system it showed that I owe them $194 even that I have a email from the company that my account is closed and paid off, nobody try to fix it and they just sent these amount the a collection.

My electric was shut off on a Saturday could not get ahold of anyone cause they are not open on weekends. Martin Luther King Day Monday so I called another company and had it turn on. Now Just energy wants a $175 early disconnection fee. They disconnect me. I never asked to be disconnected.

My energy provider's rate is $2.46/unit but having an agreement with JustEnergy means I am paying $7.99/unit for gas. I called to cancel and they take their sweet time to cancel. They told me 60 days to cancel so I get to pay their exorbitant rate through the winter months. These people are not truthful and they take advantage of consumers. AVOID.

I signed up for Just Energy through Sam's club and I specifically told the sales Lady that I do not want to pay more which she assured me that I wouldn't. Well I got my first bill and it was double what I normally pay. It is so awful. I cancelled but I am out that money. I am so very disappointed.

Do not sign up for this provider. Your bill will be skyrocketed. Their rate in Michigan is $0.649 which is one of highest in the state. My bill went from a hundred and some change to three hundred dollars. They literally ripping me off.

I signed up for Just Energy at Sam's club when the agent was there. A particular point she made was that it would be cheaper than my current provider. It's not. It's almost $100 more. There was some serious false advertising involved here and I feel particularly upset about this tonight. I will be doing my best to get back to my original supplier tomorrow.

This company lied to me as a customer and burned me very badly. I was paying a very low rate already when the sales guys for Just Energy showed up and promised me a lower rate. They also promised I would not get hit with any cancellation fee and that I could cancel if these statements were not true. They promised an 0.08 cent rate but after I signed up it was 0.28 cent rate, so right away I was lied to. I got hit with the cancellation fee from the previous company (which I expected), but Just Energy did not pay that fee. I had to pay it. Then when I called them to get reimbursement, they stated that I would have to wait 90 days and then I would be credited my account that amount. Of course, after 90 days, I can no longer leave Just Energy without a penalty. So this is manipulative by design.

I would find another company; their fees are outrageous—more than what I paid before—even though it initially appears to be lower. If you look at the fine print, you'll see the truth. They advertise that if you find a better deal within their company, you can switch to the new plan with no issues, but that is also a lie. Any better deal you see is only for new customers. They have a lot of hidden fees. The transfer process is easy, but once you see all the additional fees, you end up paying over $100 in fees, even with a $150 credit. Ultimately, that credit doesn’t really count because all the extra fees swallow it up. This is my fifth bill, and it has been over $500 for a 1,800 square foot home. I have a second house with the same square footage, and I pay less than $300 every month there. I am planning to cancel soon and switch to the company we are currently using. Just wanted to warn people ahead.

Run away as fast as you can from this company. They will lie to you by promising some free nights and show you some fake bills that are really low, in order for you to sign up with them. That's how they got me initially. I just moved to Katy TX and one day I went to Sam's Club and the guys from JUST Energy both stopped me and asked me what provider I had. Being new in Texas, and not knowing the electricity market that well, I decided to sign up with them since they were going to pay the switching cost from the previous provider and also said that I would basically get free energy from 9 pm to 7 am.

He help us save on our bill and I am so happy, very professional. It didn't take long, even help pay off my fees when I switched. Great services. Lower my kwh. Single parent's dream is save $ on bill. Thank you Mr **.

Just Energy got me as a customer when I felt like my current provider was a little higher than I would have liked. With a name like Just Energy and the sales person knocking at my door stating he was sent out when people's bills reached a certain threshold to come see if the consumers wanted to change. Like some authoritative entity had set him on this task of door knocking. He was a little fake and overly nice, but I thought how much different could it be? I was in for a shock. My energy bill immediately doubled and has gone up consistently each month since.

Would be satisfied if I could get answers to my questions. Meter reading issues, my electricity went up double, has never been this high ever and cannot get a reply from its substandard customer service. Go elsewhere.

My great grandmother in her 80s were approached by somebody in Sam's Club our very first time going there, he goes over everything saying how it'll lower the bill but then clarifies that even after doing a small sign up she would have to call them to confirm due to our current situation but she decides not to. Fast forward the next 2 months, the bill now doubles and it turns out the needing to call was a lie just to get another guaranteed sign up.

They lied to me and just please believe the bad reviews and pay no mind to the very FEW good ones. I got trapped into a contract and salesman lied to my face about the KwH rates and even stated “this is not a contract.” Now I have to pay $175 to get out of it, sounds like a contract to me!

I signed up through Sam's Club, the salesman misrepresenting the facts. Worst, and most expensive company out there. Freedom to choose, what a joke. Highest energy prices, then they try to intimidate you with termination fees that you don't have. Trying to get you to come back, I would go without electricity rather than use these liars.

Just like the recent reviews, avoid them! I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it through the USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!

Tonya, the compliance specialist was amazing and very helpful! She is the ONLY reason I have updated my star rating. I’m just disappointed that it had to take a complaint to get the help that should have been readily available.

Updated on 08/16/2024: I was able to cancel my service due to being 3 days since signing up with them.

If I could give this company zero stars I would. They are a scam. Was approached by someone in Kroger who said they could give me a lower rate than my current electric company. I then told him that I was not going to sign up for their plan as I’m not in the market for a new company. He then proceeded to tell me to just sign the paper and that I have three days to determine if I want the service and I said, "Why do I need to sign if I already told you I’m not going to use your services?" I then called the number he gave me to cancel. Whatever he did was told by a women that she cancelled my service with them and I would not have any problems with my current company.

It's been over 20 days since I tried to activate or enroll with Just Energy Service. Every call takes a long time (1-2 hours), and just to have solid information, they requested documents for verification (which is expected). I sent the requested documents as per the enrollment email (ID and a second document like a utility bill), but they never replied, so I called them, and after 2 hours on phone jumping between agents, I was told that they needed another document, so I sent my home insurance contract. A few days went by, and I called again, and the same thing happened: a long wait and no solid information. For the third time, they asked for documents other than the 3 documents I already sent. I asked why that is necessary; the agent didn't know and put me on hold.

I got approached by a door sale person for Just Energy. They was saying free weekends and my bill would be cheaper then the one I was with. I said show me the proof and they showed me a copy of a bill that was cheaper then what I have. So show me what my rate is and they told me the only way to see that rate is to sign up and see. Well I was hesitant on that but I agree when they told me I had three days to change my mind. By Monday the following business day they have already notified the other company and it was too late. When I got my first bill and show how much it was I was floored to see the kilowatt charges of .283 cents. I will be moving to another provider really soon. So beware of this company. They are not a honest company.

I spoke with sales person at Sam's Club. They lied about the Solar Buy Back Program and my electric bill went from $35.00 per month to $195.00 per month. Called customer service to no avail. DON'T LET THESE CROOKS RIP YOU OFF!!!

GARBAGE!!!! I enrolled in a plan 8 days ago. Submitted my paperwork and had to call back 5 days in a row (each day being told to wait 24-48 hours) before they FINALLY told me my power wasn't turned on because they needed a signature on one of the documents. Now I'm told it won't be on for 4 more days due to the weekend and holiday. They have no way to expedite anything apparently.... After waiting a week they still can't just turn the power on. I have now canceled, and enrolled with a different company. My power will be on today! It is July, 110° and they have zero urgency to help their customers. I was excited that they had a decent rate, but this last week has been so frustrating. I will never use this company or refer anyone. Avoid the hassle and headache... Choose a different company! They are NOT "Houston's best energy company" as they like to say.

I went to Sam’s Club and the guy told me I would pay way less for my electricity with this company because I showed him a bill of my other company where I was paying like $220 and he told me I would pay less than that. So I decided to give it a try and the first bill was good then it started to go higher and higher and now I got a bill that says I used almost 3000 kilowatts. That’s when I freaked out a bill of $700 minus $200 free night credit so I have to pay 500 dollars. That is not right I’ve never used that much electricity. Plus I think the credit for free nights is just fake. At the other company I would never ever use that much kilowatts. And I would never pay a $500 bill. That’s insane. The most I would pay in these hot weather is $300 and that’s without the free nights. Not satisfied and I would not recommend it.

On July 1, 2024 I switch to Just Energy thru Sam’s Club. I requested to start my service on 3 July, which that gave them enough time. My previous electricity company expired on July 3 and they cut the power off early in the morning. I reached out to customer service for Just Energy and asked him when is my power starting, They said in the next 3 to 5 business days. I just went grocery shopping for a July 4 party and now all my food is going to waste. I remind them that when I spoke with them on July 1, They confirm that my power will start on the 3rd of July. Seems to me that they just say what we wanna hear to make their sales. Now I’m gonna Have to find another energy company. Does anyone know if a really good one with excellent Customer Service with satisfaction?

Walked into a Sam's Club and they had some agents there advertising. They promised us 7 cents per kilowatt hour, which is about 1/2 of what we were paying with our previous company, and 8 hours overnight for free. When we got our first bill it was 4x what we had been paying previously with no breakdown on where that price was coming from. We tried to get anyone on the phone or through their website, but the phones are just an AI that run you in circles and the website shuts down/stops working before you can get any real answers.

I absolutely hate this company. It's like playing Tetris trying to get a live agent on the line. Literally is designed to keep you looped! Their phone system and online systems are trash! And they try to get every fee they can out of you. Please beware of this "company". Oh and let's not forget when you FINALLY get someone on the line, they speak terrible English.

Stay away from these people. I signed up while at Sam's club. Rep told me they would pay the termination fee for my light company. That was a lie. They told me they were less expensive than my current light company at the time. That was a lie. My light bill was almost $400 is month. This company has done nothing but lie. Stay clear of them!

Free nights plan is the best plan ever!!! Saved tons of money switching over from reliant where they were charging me hundreds of dollars every months so I knew it was time for a change. I switched to Just Energy and never looked back.

This company is running a scam at Sam's Club and Sam's Club does nothing about it and still lets them pitch their scam in their store! They lie and tell you they'll give you a gift card, which I never received. They also told me that my rates would either be cheaper than the going rate in my area or a few cents per unit higher. Well, according to DTE, my provider, the going rates were around 35 cents per unit, but Just Energy was charging over 60 cents! Double the price is not "a few cents!" They are liars and this is a scam. DO NOT BE FOOLED! They will lie and tell you what you want to hear and screw you.