Just Energy

My experience with Just Energy so far has been pretty good.

Just Energy's percentage rate was lower. I like it because late fees are a dollar. It goes up a couple of dollars if I’m late, and it's not that expensive. It's affordable and it doesn't stack up the more days I'm late. The only thing I don't like is the app. I have to call in to make a payment because they wouldn't let me submit the payment on the website. They wouldn't let me delete the card on file. And if I tried to pay with a different card, it wouldn't submit. But overall, it's a fair bill.

I signed up with Just Energy to lower my rate. But so far, it's equal to what I used to pay. But I would recommend it.

At the beginning, the bill was high. But now, I'm surprised it seemed low.

I used to like another provider's service, but their price was going up ridiculously. With Just Energy, everything's the same, except the price range. It is way different. Customer service explained everything good too. They're great, and I referred my mom already.

With Just Energy, my bill is tremendously lower than what it was before. We're super happy with Just Energy so far. With the way everything is so expensive now, it's a blessing to have them. I wish Just Energy could service my father in Joshua, Texas.

Just Energy knocked on my door and promised me a cheaper price so did my electricity with them. But now, I'm seeing a higher bill. The company I used to have before used to be about 80 bucks to 70 bucks. Now, it's 140 topped out and the highest is 270. It's quite a bit of money. I contacted the person who came to my house because I haven't even got emails from them. He said that they usually send out emails but I never received any. The first time I paid, no one contacted me and told me what day. I got a notice that I was late on the payment. Finally, they shut off my power and I had to call him. That was a weekend. He finally told me that he put my information incorrectly.

I was at Sam's, and somebody approached me and told me to get Just Energy. It was very nice. At first, they offered me a really good deal. The first few months, I paid really low. The first bill was $50. The second bill was $80. Right now, they're charging me almost $200. So, I didn't really like that. I live in a single home and I live by myself. I just have my pantry light on and my TV on and my AC. I don't think that that's almost $200 worth of household. I'm dissatisfied because they've been upcharging me and I don't appreciate that.

I like the kilowatts and how much Just Energy charges. Also, they didn't make me give a down payment. The reps were pretty professional. I'm very satisfied. I love the electricity and it's cheap. But the app sucks a little bit. It sometimes messes up. It takes a while when you're putting in the card number. Other than that, my experience has been good.

Their plans were pretty competitive. During my enrollment time, I had so many questions and they were patient enough and generously answered all the questions. Even after I got my first month bill, I had some more clarifications and were responded very quickly and very patiently as well. Just Energy should do more marketing because we only know about these things by word of mouth. We don't know there is a energy provider who is very competitive enough and giving us the competitive pricing.

I enjoy Just Energy. I recommend people to try it because it had never given me any problems. We're really good in paying it, and we've never had any issues. I like that they send me a paper bill. The prices have been okay even though our bill has been 100. We understand because we use a lot of electricity. We use a lot and we think that we used a lot, and then the bill comes in, and we're like, “Wow, I thought it was gonna be higher.” As far as the representatives, I've never had one that's been mean. They've all been good.

Go with Just Energy because their pricing is consistent and they have the better price. Also, they help with any of my needs if I had any questions with anything.

Just Energy's bill is outrageous. I live in a one-bedroom, I don't have any electronics, and I have no kids but since switching over to them, my light bill was $400. I've reached out to them but the rep didn't say too much. They didn't get anything resolved.

Just Energy's price is a bit cheaper. I was supposed to get a $50 or $100 certificate from them. But I never did. Maybe that was a hook just for me to move with them. But I'm considering getting another contract with them. I save some money. I'm trying to get my daughter with them.

Just Energy's rates are better than our previous provider. They gave us one rate, and when we called them and told them that we weren't going to renew, they lowered the rate. They're easier to contact, too. We had TXU Oncor before. They're a big corporation and it was hard to get ahold of somebody that spoke English. I've also told all of our friends that we like Just Energy and that they provide us with good rates.

Just Energy is good. They have good prices, and they stick to what they say. The reps were really helpful too when I signed up.

Just Energy charges me $5 every time I pay my bill via ETA or ETF. But I had somebody get into my bank account, so I have to pay it that way now. My previous provider wouldn't take a ETA or ETF. They wanted a credit card and I don't like to do that. So far, I like Just Energy and I have no problem with them. They answer the questions that I ask and they would switch me to a person when I pay my bill.

My bill is cheaper with Just Energy. When I moved, I changed my plan and it was easy. The reps are helpful and friendly.

My entire experience with this company can only be described as a joke. We were stopped by a representative at Sam's Club to get us signed up with them as our electric service provider. The representative looked at our current bill, current and average usage and assured us that making the switch will lower our monthly bill. About a week or 2 later, I got the information packet in the mail and could review our actual plan. Turns out this is plan is $99 for [I believe] 100 kWh, then an additional fee per kWh over. My household is all electric (including baseboard heat), so we consistently use OVER 2000 kWh. Our current rate was less than a penny per kWh.

Just Energy is nice. The price didn't change anything. It's the same, but the usage has changed because now we're using dishwashers and washing machines after 9 PM. Even then, the price is around the same.

There was no fine print where Just Energy told me one thing and the other came around. But all was thoroughly explained. I used to pay on my online portal, and it looks like Just Energy switched over to a Matrix system. It's a hassle. I thought it was a problem with my internet service where I couldn't log into the page. I logged in through another phone, but it wouldn't work. I found out that the whole company switched through that app. And they charge a fee to use it. Other than that, it has been phenomenal.

Over these last few years, there have been times that I've experienced that I couldn't pay my bill on the day of my due date. But I was able to make arrangements and pay half of it that day and then the rest of it in two weeks. Other than that, I have had minimal interaction with customer service because everything is very interactive. They send you emails pretty frequently to show you what your usage is and what your bill is gonna look like. Everybody has been professional, and very knowledgeable about their products and options that are available to the customers. They're very helpful, and patient. My experience has been positive.

I like that my bill is not too much high. I had an issue a couple months ago. I was getting charged for 22-kilowatt. I had to call customer service and they got it resolved.

Every once in a while, when you only have $20-something left in your account and if you wait a little bit too long, they'll cut it off real quick. That's the only problem that I've ever had with Just Energy but they're quick to fix it. The people that have worked with me are great. I'm very happy.

I got electricity through them. Setting up the service was very easy. The few times I've had to renew my contract, they've been extremely nice.

The reps I talked to were very helpful. But, when it gets to the next step, it's not what happens on my bill. When I pay my bills, I have to call them up and adjust something because they're not putting my solar panels on there. They told me it was all my fault because I haven't signed the paper. I told them to send me a hard copy so I can sign it and make a copy of it. That way, when I mail it, I can make sure they get it back. But I never got a letter. If I don't get the paper, I can't sign the paper.

I come from California, and we could only have one provider. We didn't have choices. However, in Texas, we can pick from 100 different companies, but with all providers, the switch will flip the same way. With Just Energy, every time that I've flipped the switch, the lights come on and the garbage disposal works. They've never singled me out and my house is the only house in the neighborhood that doesn't have power. I'd like to have my old deal back though. I had an amazing deal for five years that now has expired and it's not so amazing anymore.

I was hoping Just Energy would give me some good rates. My house burnt down on January 29th, but before that, for some reason, my electric bill was going sky-high. Before then, I was happy to start with, and then it seemed like it just kept going up and up. I called and they said I'm on the contract. So, I don't know what happened.

I call Just Energy and the reps usually answer right away. They’ve helped me. I had to renew my policy this year. They gave me plenty of time to renew and haven't had any problems. People should try to use them.

I've been with Just Energy and I'm pretty satisfied with everything. A while back, I did switch over to a different company but that didn't work out and I ended switching right back over.