Just Energy Reviews

Absolute scam. The salesman came, wouldn't stop talking. I never received any kind of credit on my account for canceling my current account which was 500$ for early termination. I can't stand what I did. I saved the guy's name and number. I tell everyone in my neighborhood to not let him near

I can not recommend against a company more than Just Energy. First they allowed a unauthorized change om my electric bill from a spouse. Second they were told we had solar and they told my wife it would not be issue. I lost all my net metering and now i i a large amount to my electric company. When I called them I was told we should have filled out a additional application since we have solar to receive our net metering. No one ever told my wife this and no we have to pay met-ed for the chargers., When you talk to them on the phone they are very fraudulent and talk in circles to try to get you to agree with them - very dishonest company and Sam's club should not allow a company like this to approach their customers in a store. I will also be leaving Sam's club for this.

Last month's bill went up $300. Called talked to customer service. Got nowhere. Said paid that last year. Well this is new year. Snowed last year. It's been warm this year. From. $180 to $500 is a lot. Asked about meter being off. All he could say is I paid that last year. I am on a fixed budget that's a lot. Not good customer service for answers. Do not use this company.

All these people leaving a bad review clearly don't know how to read their bills... they are not describing my experience with Just Energy at all. Just Energy is the only company in Texas I've talked to that will allow you to cancel the contract without penalty by asking for it during the initial enrollment, you just have to give them a heads up before you switch away so they can try offering you something better. Their deposits are one of the cheapest, other companies charge up to $600. They let you switch your plan at any time. Their phone system isn't the best, but they make up for it with their flexibility and affordability.

Be 1 day late and you get a disconnection threat from them even if you have been paying on time for more than a year. What a disgusting company. Their app is very badly made. And their prices are not consistent as they seem to have advertised.

I have had Just Energy for 2 years now. I have not had issues until it came renewal time. They have pestered me for 5 or 6 months by phone (multiple phone calls a day) by email and by text even after I told them to stop calling me, I was NOT going to renew with them. They rely on those who don't have time or don't know how to shop for energy prices. Their renewal price was considerably higher than rates I found on Powertochoose or Energybot. I would NEVER do business with this company for the simple fact that they disregard and disrespect any wishes you have.

I want to warn others about my recent experience with a Just Energy door-to-door salesperson who identified himself as Kia. In my personal experience, the representative was extremely pushy and argumentative, and he would not take “no” for an answer. What should have been a quick interaction ended up wasting about 40 minutes of my time. What concerned me most was that I was told I wasn’t being signed up for any kind of plan — but later I found out I had been enrolled anyway, and at a rate much higher than what was discussed. I felt completely misled. This was not communicated clearly at all, and it left me feeling like the process was deceptive. Based on my experience, I strongly recommend being very cautious if a Just Energy salesperson comes to your door. I personally would not trust them and would avoid engaging with their door-to-door sales altogether.

Not a customer, and I likely never will be with the salesman I just dealt with earlier today. Door to door sales is an incredibly boring and, at times, mind-numbing job, especially when dealing with customers who do not want anything to do with your services. I understand that. However, today, a Michel Pierson (or Peterson, Pierce, something ending with a P, a gentleman who was training another sales team member) knocked on my door and was incredibly pushy, lying with every other sentence he was speeding through. Michel kept saying that "I'm not trying to sell you anything or switch your provider" while asking for information in seeing if I qualify for some promotion without showing me what the promotion was. Michel did not take 'No' for an answer when I stated MULTIPLE times (over eight that I counted) that I was not interested in any of the services he was trying to provide.

I want to warn others about my experience with Just Energy Group, Inc. Despite paying a deposit for a fixed-rate plan, my bills have never gone below $580 per month, even when my kWh usage decreased significantly. The company continues to increase the price per kWh, ignoring my contract and deposit, which is completely unfair. On top of the billing issues, I have been subjected to daily harassment calls, including at night, pressuring me to renew my contract. Additionally, I have faced multiple improper disconnections, including during the hottest months in Texas, despite enrolling in deferred payment arrangements online. They falsely claimed my deferred payments didn’t go through, which is untrue.

Just Energy is by far the worst utility company I’ve ever dealt with. Their prices are ridiculously high — I’m paying over $280 a month for a tiny apartment I barely even stay in! They tack on hidden fees, transportation charges, and other mysterious costs that make no sense. Their customer service is awful — rude, unhelpful, and completely unresponsive. On top of that, they harass you constantly with nonstop calls, texts, and emails, even while you’re at work. This company is nothing but a scam. They lure you in with misleading promises and then drain your wallet with outrageous bills. Avoid Just Energy at all costs — don’t let these thieves take advantage of you like they did to me!

Got conned into signing up with Just Energy at Sam's Club with pitch it would save me money on my gas bill. Well, just got a my first fall bill and after seeing the sticker shock of it I look and see Just Energy is charging $12.29 per Mcf vs $3.17 that Consumers Energy is charging! Unbelievable fraud and deception!! After calling and cancelling I'm told it takes one to two billing cycles to drop off, and winter is just starting! Sam's Club should be ashamed, I will not be renewing my membership. That is certain.

I was happy with the service and prices over the last two years. My service is up for renewal in December. I started receiving calls in AUGUST to renew. I answered them and told them I’d look into it when the date for renewal was closer. They continued to call. Sometimes up to 7 times a day, but always multiple times a day. I asked to not be contacted any more. Told them I wasn’t renewing due to the multiple calls a day I was receiving. Continued to get calls. It’s now October and I had a lady show up to my house asking me to renew. I told her that due to the predatory nature of their process to try to get me to renew I was absolutely no longer interested. They continued to call 5-7 times a day. I blocked their number. Now they are calling me from a DIFFERENT number!! I have never seen such despicable behaviors towards an existing customer. Your process of trying to retain my business lost it for life.

Worst company ever!!! Please stay away! I have disability. Kid disconnect my electricity when literally I have a plan arraignments!! Y’all like to charge $25 disconnection fees, but when it come to the customer???

Some Customer Service is bad, I wasted a lot of time just trying to change a credit card number, On September 29, 2025 trying to pay then bill. I was told now I had to do autopay the credit card, the representative did not take the payment after I had given him all my information causing Just Energy to tell me via text that the service would be disconnected. Although I was able to get the problem resolved on October 1st I should not have been put through all the stress. I tried to go online, but somehow the system will not let me change the password. My subscription can you please get with your IT people to help fix the app and the automated system; I never had a problem like this before. Just energy you should at least try to help out your customers.

Do not ever use this company. If there is any issue with your account, you will never find anyone to help you. I'm locked into a contract with them and have been trying to get an issue resolved for over 8 months.

I beg you guys to not go with this company of liars. Because it's summer the usage for 2 months was around the 5k. We got a bill for $1200. The market average on same usage is $750. The contractor that I sign the contract with was nowhere to be found and no one from customer service can has helped me

I switched to Just Energy in April of 2025 through Sam's Club membership. I was told that my termination fee with my old company would be refunded to me in 2-3 billing cycles as a credit once I submitted my final bill with the fee attached. I did that April 23rd, 2025. I received confirmation that the document was received. Fast forward to Aug 2025, and I still don't have the credit to my account in question. I called customer service where the 1st representative informed me that the document was never received. I asked if I re submit the document, is there another 2-3 month wait. He told me it would appear on my next billing cycle.

Nope. We have solar panels. When we switched to Just Energy, I let the agent know we wanted to be a part of solar buy back, and we made the switch. What a massive mistake. Our bills kept going higher, no mention of credits. I call them and they open an investigation, where they listen to the recorded phone call and determine if I had requested what I did. They found it to be true, so gave us credit for a single month only, and proceeded to inform me that the plan I requested was not in effect until paperwork from a variety of sources was completed. Went back to Green Mountain Energy. No hassle, no additional paperwork, no complications - straightforward. This was a bad experience, and I am disgusted with Just Energy.

I strongly urge anyone considering this company to think twice before signing anything. What they don’t tell you upfront is that you're being locked into a 3-year contract. At first, everything seems great — in the first year, the energy rates are low and even appear to be more affordable than competitors. It’s all part of the trap. But once you’re past that initial "honeymoon period," things take a dramatic turn for the worse. In years two and three, the rates skyrocket to outrageous levels — often much higher than what other providers charge. By the time you realize what’s happening, it’s too late. You're legally bound to stay with them and pay those inflated prices, no matter how unfair they become.

Just Energy make it very difficult to cancel. If you call the number provided there is no cancel option and when I emailed they took several emails over several days to get back to me. Now they are telling me it will take two billing cycles to cancel my service… What they do is they charge more in the summer so they can charge less in the winter.. so when I’m paying so much for electricity because of my air conditioner I’m also paying so much for gas in the summer because of this service that I cannot immediately cancel.. so they’re going to take my two large payments this summer before they cancel me. I feel ripped off. No one should use this service.

Please choose any other company. The rates are absolutely ridiculous and customer service is a joke. You will go broke using this company, they change rates and don't tell you. Good luck getting a hold of a person that knows anything

This place is a joke. I tried to switch to Just Energy and I was assured and promised that I would have electricity the following day. Well needless to say they lied. On top of that I had to spend 500$ on a motel room for a few days and on top of that I had 300$ worth of groceries in my fridge and deep freezer that went to waste.

I called to setup a new service. They promised me the light would be setup by the 9th of July. Lies. They had me calling AEP and tenant's old light company to fix a switch hold that I had no control over. Me and my kids were without light for more than 2 days, all they did was give me the run around and they never resolved anything. Now I’m waiting for my cancellation even though I never had light with this company. Complete joke. Make sure you all don’t pay your deposit right away unless service is set up already. I had to move out to a family members until I wait for a refund and resolve this issue with another light company.

Thieves! We have solar and batteries installed. Our solar app shows how much power we pull from the grid all month. It was a total of 20 kWh. They charged us for 657 kWh. Rep said it doesn’t matter and that’s what we have to pay.

I felt tricked into it Just Energy! They made it seem that I would be just saving energy, never told me I would be switching carriers! I called immediately and had it canceled. I was told that it was definitely going to be canceled! Over 10 days later I get a letter in the mail saying welcome to just energy! When I was told that it would be canceled! Never in my life have I ever felt tricked or lied to than I do now! And when I call Monday they are not going to deal with a happy person and it better be canceled immediately and I will not pay a dime!

This company is a scam. When I first signed up for it, prices were fantastic. This past year it's been over $400 every month. They allowed me to do payment arrangements to help with such high bills. I called and they said that my bills were high because I was not in contract, so I got into contract. The bills are the same and now I can't make payment arrangement to break the bill in half.

Terrible sales tactics. Will not leave you alone 4 months prior your contract expiration. No matter how many times you ask them to not call you, you will receive a calls 3-4 times a week and sometimes everyday (Sunday included). Will not recommend.

I was promised lower bills and a great rate but now finding out the scam and misrepresentation of this company to get us to switch. I would be ok if my bills aren’t going up and up if it really did lower them some. Instead of the info I was given there were variants to contribute to higher bill. We decreased all our usage and doing dishes and laundry at night and instead it’s going up to way ridiculous prices. Customer service not helpful or sympathetic, just outright lying to me

They really cut off my electricity after I told them I have two small children with the flu at home sick. The bill is extremely high and we don’t be at home. This company is the worse. My bill go up every month just because.

This was the worst experience I've ever had. Customer Service is a waste. They do not give customer service. You can't understand the customer service team. I asked for an extension. It was scheduled for the 18th. I asked the lady several times. She stated yes the 18th then as soon as I make the payment I get an email saying the 13th. Well I don't get paid until the 18 and the supervisor and all said, "We'll you have to go without lights until the 18th when you can make the payment."