Spark Energy Gas and Electricity Reviews

I went online to the Connecticut website and Spark Energy was the cheapest. I’m on a six-month fixed price and it was less than what I was paying at that time. I have used 10 different providers in the last five years because I have to. There's no choice because they will go for six cents to 13 cents and every provider does the same thing. So, we're forced to negotiate a new one. Every six months I renew with the lowest provider. Usually, whoever I was with, it’s tremendously more expensive the second six months so, it's very rare that I go to the same company twice. The team at Spark Energy called me to try to renegotiate but their cost was still too high.

I signed up with Spark Energy. I was told my energy bill would go down. We even looked at the charges on my current PG&E bill and I was told what my future bill would be in comparison (about 1/2). What they did not tell me was that PG&E would still charge me the delivery fees and even with the "Lower Rate" my bill would be more. When I called to cancel based on the higher bill, they first offered an even lower rate, but even with that my bill would go up. In addition to the higher bill, they charged me an early cancellation fee of $100. I used the services for 2 months and am out over $200. SCAM.

Well I received a phone call from a representative from Spark Energy on 08/05 to switch my electric. I enrolled and my electric was suppose to be switched on 08/08. Today is 8/15 and my electric was turned off because they never switched my electric over. So I call Spark, after I received a call from my children stating that the electric was off. I had to leave work to deal with this cause for a week I was thinking I was switched to Spark but I wasn't. Then after speaking with 4 different agents I was told they found my enrollment but I would have to wait until the next day 08/16 for my service to be reconnected. Really???

If you are with Spark find another provider. They are a big scam. Last year my bill was $320.00. This year same month and the use of less energy. My monthly billing is $570.00. What an eye opening surprise. Called Spark, was told too bad. The contract I had with them ended in 2014 3 years ago. Why is this the first am hearing that I have no contract. They have been billing me for years. Told me they can double my bill if they want. However they did offer me a $75.00 gift card. I told them to keep the card. How do they get off doubling the rates and think it's okay. This is certainly not. If you have Spark find another provider now before you get scammed and screwed also.

I go with the cheapest price available and I read about Spark Energy on the internet. They're a little bit cheaper than other providers so I signed up with them.

Spark Energy is convenient in a way since they are a little bit cheaper than the regular one. But my daughter prefers the regular one than Spark Energy. Other than that, it serves its purpose and everything's just fine.

I have been using Spark Energy for about a year and a half now, and I had really liked my experience and their service so far. I understand that summer is horrible for the light bill and they have to charge delivery charges, so I was happy with them. But this last bill I received is just ridiculous and horrible. It is around 4 times what I paid just 3 months ago and twice what I paid last month. I called them to see if they could send someone to check on my meter, since I was in disbelief about having such a high bill, but what the rep told me was just the most ridiculous thing I have heard from them. He said that it was so high because I was basically not on a fixed rate for about 15 days. I had just signed up with them for another year and now this happens, I am ready to cancel but of course they will charge me even more.

Spark had been good so far. It’s way better compared to the previous one that I’ve used. I love the lower pricing and the young lady with a beautiful attitude that came out here. Everything’s okay.

I change energy providers all the time due to cost but I've been on the fixed rate energy products with Spark Energy for about six months now. I didn't have any issues with them and they have been really good.

I shop for my electricity regularly as soon as my fixed rate period ends with electricity providers like Spark Energy. What I found out was I get cheaper rates if I switch. The minute I go into the end of my period, they raise my rates up and the only way to get a lower rate again is to switch. The typical rate at which the rates are going to go up to in most of these plans is above the standard rate, which I find unconscionable. I use Energize Connecticut, which is the official state website and at the time, Spark Energy came in having the best price so I signed up with them. They're fine and I received emails from them to confirm the service. If these providers would match what's being shown as standard rates instead of insisting that my rates go up, I wouldn't have to shift.

Spark's customer service reps are good and I like that it has a good fixed rate. My experience is perfect. I didn't have any problem so far.

Spark came to my house and said that my gas bill and my light would be cheaper, so I got them. However, my husband and I are having issues with the gas because our bill is coming out super high lately.

This company is nothing but deceptive and a pure scam. They have to be, or no one would ever choose them. They came to my door a few months ago offering a lower rate for gas than PG&E. They had me bring up my bill and pointed out a part of the bill that lists the number of therms used and the amount charged per therm. For my bill that month, the amount was $1.26448 for tier one and $1.84538 for tier 2. They told me that they would instead charge me $0.749 per therm. What they DON'T tell you is that the amount from PG&E is not a price for just gas like Spark's price is. The amount from PG&E includes the delivery fee. Spark's price is just for gas. If you compare the price for gas from both companies, PG&E's highest amount that month was $0.3866. That is less than HALF of what Spark is charging me.

Like many of the other complaints here I was sold on Spark based on figures from my salesperson that I would save money by getting gas from Spark not PG&E. After looking at a couple bills (during low usage times so it was hard to tell at first) I have discovered switching will actually cost me more money and not just due to the $5 service charge per month they charge regardless of use. You have to pay PG&E the cost to transport the gas. This turns out to be over 75% of the cost of the bill. Spark would have to have quite a lower rate to save money because the gas cost is such a low component of the bill. Instead turns out they are charging me almost twice as much for the gas itself.

In the state, we can now shop around for energy companies from time to time to get the best price, or whether or not we want a greener company and I do that on a pretty regular basis. I heard about Spark from the internet and I went with them because of the price. I just ordered it, then it went on my bill and it’s been fine.

I've had two electric bills and Spark Energy hired the one I've been paying so I used them. But I like the one I have and I told the customer service team at Spark that I no longer want their service.

Spark was in my neighborhood and they asked me if I was interested in signing up with them. At first, I told them I wasn’t interested. And then they came back out and I asked them to explain the details, and then I signed up with them. They have helped me out on the utilities and I noticed that my gas and light bills were lower.

I got a renewal e-mail and followed the instructions. I selected the plan and submitted it. I assumed it was taken care of, until I got my next bill saying I was now on a variable rate plan. I have been with them since 2014, never missed a payment with auto-pay, and never had any problems. I called and spoke to a supervisor and was told that they could give me a $50 credit on my account. My bill was nearly 5x what I usually pay and I asked if there was anything else they could do to correct this, since I am sure I submitted my renewal. The supervisor (Theo) said that they had no record of the renewal and that was the best they could do.

I recently completed a 6 month contract with Spark. After receiving a near $400 dollar bill for my electricity, I come to find out that my rate has gone from 5 to nearly 18 cents, sending my bill from $150 to $400 a month! Quadrupled my rate. They said that because I didn't renew that I went automatically to a month to month rate. Total rip off! There is no situation in which it should be fair or legal to hike up rates this much. Consumers beware!!!

I looked on the web portal where I could choose a supplier. I chose Spark and it works because the price is right and there's no penalty for changing. Others give you a term and penalize you financially if you change earlier than the term.

They just changed my meters, so I haven’t seen a really big difference since having Spark. But overall, it was a great experience. The customer service rep was really friendly and professional.

The price of Spark Energy Gas was better and so we decided to use them. Thus far, switching to them has saved me $30-40 a month. The service has been all good.

I was sitting outside and a gentleman from Spark Energy came to my home. The company seemed reasonable at that time and I decided to go with their fixed rate energy because it was cheaper. Working with Spark Energy made me aware of other companies including their rates and prices. It's been a very good experience and I've recommended Spark Energy to a few friends.

Spark Energy has a lower rate and because of their price, I decided to go with them over other companies. Everything was fine with Spark Energy and I would recommend them to a friend.

I was told by the Spark agent who came to my door that I would be able to cancel with Spark Energy before 30 days and that my account would be cancelled with no additional charges or penalties. I canceled my account January 2017 exactly 1 week after signing up. I received a confirmation number for canceling my account and I believed that that was the end of that. Here it is mid June 2017 and I have been being charged by Spark Energy despite my cancelation. I called in and the Spark Energy representative that I first spoke with told me that he can see that I canceled back in January but that it was still showing pending.

Spark Energy's service is the same with the others I've had but it's cheaper. I selected their fixed rate energy product for price stability.

Spark Energy came to my door and I had a seriously negative experience with them years before. I told them, "No thanks," and shut the door. The next thing I know I'm signed up with spark energy as my supplier without my agreement or signature. They somehow magically managed to provide a document with my signature that I never signed. Since then my electric bill has been a nightmare. For 3 months in a row (for a residence with one person) my bill was over $600 dollars a month!!! I had to put a $650 deposit down in August of 2016 and go on a payment plan for a year for the remaining $659.

Sometime last year a polite salesman asked me about my PG&E bill. I listened to his spiel and he explained that my bill would be lower based on the terms cost that Spark offered. Great! I'm all for lowering a bill since I'm in a one income home. He explained there would be a $5 monthly charge, which I didn't see as a problem since I would be saving so much money. We even joked about my area and how hot it gets here and he stated that this would save me money during peak A/C usage. WHAT A JOKE!! I never had any problems with my gas provider and had I known this contract had NOTHING to do with the lowering the electricity part of my bill, I WOULD NEVER HAVE SIGNED UP!!

I am a full time student in a very tough professional program. I recently got behind on my electricity bill. My electricity was disconnected for a little over 1 week. I was finally able to get my money together and pay my balance. I called Spark Energy to confirm what I needed to pay in order to reconnect my services. After paying $130 I was told that my services would be restored in 1-2 hours BUT I first had to be transferred over to NEW ACCOUNTS because I was NO LONGER a Spark Energy customer.

Everything was fine until apparently my contract expired? With no contact from the company. I get my gas bill from my local company and all of a sudden not only am I paying my gas company an average of about $70 for gas, but there's some fee from Spark energy to the tune of $250-$400 (it's ranged over the past few months). This is all I get on my bill. This example is from my March 2017 bill. Summary of Supplier Charges - Energy Charge I $276.95; Energy Charge V $4.95. This is the extent of the information I receive on my bill. Have tried contacting the company multiple times and nothing has changed. Why have I been charged almost a thousand dollars since January?

I contacted Spark today to cancel my service as I have been dissatisfied. I spoke to a customer service representative named Chris. I explained to him that I had spoken to my electric company, ComEd and they had a lower rate per kWh and I would like to cancel my service with Spark (who I am yet to receive proof I ever contracted with). Chris explained to me that my contract had recently expired in December and that is why I see an increased rate and a $4.95 “adjustment” fee on my current bill. He said that your company is currently running a renewal promotion that would lock me into a rate of 6.6 cents per kWh for 12 months.

I live in California where our natural gas is provided by Pacific Gas and Electric (PG&E). When the Spark Energy (SE) reps made their sales pitch they compared the cost of gas from PG&E to the cost from SE. For example, prior to signing up with SE, my October gas bill from PG&E showed a Tier 1 usage cost of $1.355 per therm. SE sales reps stated that our cost for gas from SE would be at a fixed rate of $0.675 per therm. SE reps were comparing their rate of $0.675 to the PG&E combined rate of $1.355, saying that we would realize an average savings of $0.680 per therm. In essence saying our gas bill would be cut in half.

About 3 years ago the salespeople from Spark Energy knocked on my door and promised a good deal with saving money on gas. I decided to give it a try. They explained to me that there is a one year contract, and there is a penalty if I decide to leave early. What they didn't explain is what is going to happen if I stay after the contract is over. I will explain it for them just in case if anyone is considering to become Spark Energy's customer.

I will be checking my next bill and see what was the cost of this change.

I went with Spark Energy because they had a lower price for us at the time being. Everything has been satisfactory, so far.

Eversource is planning to put towers in our town and we had a town-wide thing to divest from them as much as we could. We went online to the rate site where we could look at all the different providers and suppliers and chose Spark Energy with a fixed rate energy product. The transition has been seamless.

Had a man come to my house about 3 months ago offering Spark as my gas supplier saying he could give me a price of 0.39 cents per ccf. I open my bill to see they are charging me 1.39 this month for a whopping $220 gas bill that is usually around 70-90 before I took the offer. Will most definitely be canceling them for sure and will make sure everyone I know knows about my experience with them so they can't scam any of them like they did to me.

I want to cancel the service of Spark because I'm paying two bills, my Nicor gas bill and Spark. That's too much. I didn't think I'm supposed to be paying them. I was told that they would just be our carrier and we wouldn't have fee or anything. The only difference being with Spark that I noticed in my service is that my bill went up because we're paying them. That's something that we can't afford to do. I'm very dissatisfied.

It was good working with Spark Energy. It lowered my monthly bills. Also, their customer service was knowledgeable.

Spark Energy let me sign up with them sixty days before my previous company expired. It was very easy, and their team was good and flexible. I haven't had to call them since and noticed having lower monthly bills.

I checked on the internet, saw three providers, and Spark was on top. Lower price was important to me. I used the local gas provider before and Spark Energy's price is better.

I recently fell for the sales pitch that Spark Gas would save me money on gas because I would just pay PG&E for delivery and Spark a per therm "lower" rate. I still paid PG&E but got a rebate for a portion of the per therm gas. The rate I paid to Spark was more than double the rebate plus the additional "service charge." When I went to cancel, they charge a $100 cancellation fee. I am very UNHAPPY.

I've been with Spark Energy for two years. I liked their price. The green energy product was the best one that fit me at the time because I'll know how much electricity I'll be using. The team members at Spark were very respectful, well-spoken, and explained everything down to the finest detail. Different people come to check in. They usually just come to the neighborhood and ring the bells.

Spark Energy's rates were good and we haven't had problems with them.

I was taken advantage of by this company. BE WARNED! Spark Electricity and your Local Distribution Utility will rip you off and you will have no recourse. Spark has found a legal way of screwing you out of your hard-earned cash! The representative knocked on our door in July of 2016. They spoke to my wife, promising her a lower bill on her natural gas utility; got her to sign a one year contract with a $100 early termination fee; never mentioned that our current provider would be charging us a delivery fee.

I was using a website where I could look up different rates, and went with Spark for the price combined with whether or not it was fixed. We got electric heat and the bills have been reasonable.

I was looking at retail electricity providers on a website which was affiliated with Eversource and learned about Spark Energy. I liked their price and being able to lock in the price for a fixed term without any penalty, which was good. The service is transparent because I get a bill from Eversource that has their transmission charge and the generation charge from Spark. I had another company before Spark where I had a very low introductory rate for a year, but the next year, it was going up to a rate that wasn't competitive.

Somebody got in contact with me about Spark and I decided to try it. The bill went lower than what it was and is better than what I was in.

I like the rate of Spark Energy and my experience with them has been fine. I used another provider in the past and since using Spark, I don't notice a difference, which is how I want it. I selected their fixed rate energy product as price stability is important to me.

The village of Bradley, Illinois, where I live, decided that they were gonna take all the homeowners and put it in to some locked in energy thing. It seemed in the last five years that I've opted to be with them, my rates were just off through the roof. When I bought my house, the water, the sewer, and the garbage was all put into one bill at the village for $25 a month. Now, the water is $45 a month, the trash is $18 a month, and the sewer is $15 a month, so that’s all up to $100. I opted out of that and when Spark called, I chose them.

I had UI for years and they changed the peak and off-peak rates to some fixed plan, and I wasn't happy with that and so I thought of exploring other options. I went to Spark Energy and their representatives were really helpful. They walked through the best option for me based on my past usage and they offered me a rate. They notified UI and I really didn't have to do anything. They sent me a letter confirming everything had been switched over and taken care of. Their service has been really seamless. I like having the one fixed amount per kilowatt-hour, and it's saving me some money. Overall, it's been a positive experience. I hope the rate stays what it is and doesn't go up after the year.

Spark Energy cannot resolve billing issues. I have used online bill pay through my bank for a couple of years now with this company. I was informed that no payment had been received for the month of December 2016. My bank reported the payment as received. When I finally had my bank supply records of this payment, still no correction was made. I receive at least 3 call from their collection department weekly (robo-calls). I have spent hours on the phone with Spark customer service on many occasions to no avail. My bills are still showing an amount owed. This company cannot solve issues for its customers. I'm wondering if they are doing this to other customers as well to generate more income. I will not pay the amount again, and I will use every review site to let consumers know not to use this company.

My contract was coming up for renewal at the end of last year for an energy supplier. After I did a price comparison, I switched to Spark Energy and I was able to do it easily. Their service is very good and I'm pleased with it.

The regulatory department of the company is working on it.

I've used Spark in the past. I've noticed that when I was going off of contract, I got a notification from them. I didn’t have that with the previous supplier and I really appreciated that because then I could reassess what I was doing. Also, there was somebody that I could speak to when I called the phone numbers for the company. These people seemed knowledgeable and I was favorably disposed to them. Other energy providers don’t give access to individuals at all.

This company exists to trick gullible consumers (vulnerable, trusting old people!) into giving them money. I sincerely hope word gets out that this company is a scam. Shame on anyone who works for them.

Spark Energy had lower and better rates than other providers.

I looked through a resource supplier list and got Spark Energy. Compared to other companies, Spark seemed the best with their terms and the rates. Spark is comparable or better than other providers I used in the past.

I was reviewing my elderly father's electric account due to high electric bills. I noticed that he had "Spark Energy" as an energy supplier. They convinced him they would lower his rates, and they did... For the first few months, but then they MORE THAN TRIPLED the regular supply cost FOR YEARS, adding to thousands of extra dollars!!! When I confronted them to ask why they were charging almost 18 cents a kwh when con-edison themselves were only charging about 5 cents! They said "But your contract is expired, so we could charge what we want!" They said "It was written in the fine print of the contract!!!" STAY FAR AWAY FROM THESE THIEVES!!!

My contract with my last electric supplier was ending. I looked at different prices online through Eversource. Price stability is important for me, and Spark was one of the better-priced ones.

Customer Service Rep told me that the reason my bill went from $144 (already outrageous) to $250 was because the rate has gone up from $.45/therm to $1.19/therm. When asked why such a large rate increase, their response was "That's the variable rate at this time." Are you kidding me? Current market price for January 2017 (according to Peoples Gas) is $0.3904/therm, which I've chosen to revert back to and completely remove Spark Energy from my life. I will be canceling this service immediately as it's clear to me that there is no affordability or customer loyalty associated with Spark Energy. I welcome any sort of proposed resolution that may be presented by the "Office of the President".

When People's Energy began offering different service providers, I signed up for Spark in 2014 and the bills were lowered for about seven months. Then they sent a huge bill of nearly $1,500 saying they had miscalculated something wrong and that I needed to pay. Horrible. I did pay it, but it left a bad taste in my mouth. They offered one of those ridiculous online "Entertainment Coupon Books (2 for 1 subs at Quiznos!") saying that it represented a whopping $500 in savings. I switched from Spark as a provider last fall and now they claim that I owe them $200+ dollars that wasn't paid to them through the last People's Energy payment. I didn't use any of those Entertainment coupons, maybe I can pay them with those. I would hesitate to call them scammers but they're far from on the up and up in my dealings.

Spark reached out to me following my review. My termination fee was waived and I was given a gift card for my trouble. In summary, my concerns were resolved in a satisfactory manner.

Well I should've researched carefully on my part but I was told that if I signed up for the fixed rate (which was apparently 0.399 per ccf), I will be saving some money. I believed and signed up but 0.399 per ccf was only for 1 month and then they started charging 1.39 per ccf rate for the gas bill. I didn't realize it until I get a huge bill for the month of December 2016. Then I checked the past 12 months bill and before Spark Energy, I was being charged below 0.5 per ccf. It's ridiculous how they are taking advantage of naive people. 1.39 per ccf, seriously? Unless you're familiar with how much you are paying in detail, don't sign up for this DECEIVING company.

An Spark Energy agent stopped by my house when I wasn't home. My father speak very little English. This man manipulated my father saying “Your bill will be cheaper than PG&E.” and made my father sign some papers. When I came home I was told about this. My father was never given any copies of anything and all of the sudden we get a bill of $346.27! This is a scam! This is manipulating people. Why would you take advantage of someone like this? $346.27 for a month? This is a scam!!!

Spark canvassers came to our neighborhood in April of 2016, soliciting for new customers at a "locked in rate per therm". Canvassers failed to disclose how changing transmission costs could affect our bill. Thinking we were getting a good deal, I signed a year long contract (which if canceled, applied a $100.00 fee). Throughout the summer months I saw small savings, however now that we are in winter mode I became aware of PG & E changing their transmission fee on a month to month basis. When speaking with Genero from PG & E on Jan, 6, 2017, I was informed that the transmission fee fluctuates based on usage and commodity value. In speaking with this customer service person I was complaining about the increase in transmission cost from Nov. 2016 @ $33.50 to $110.44 in Dec. 2016.

Ok, at first I really didn't notice the price in my bill because I have another provider help pay my bill, but when the money ran out, then I notice. Ok summer months I understand higher bills, but Dec when I didn't run my AC at all and still got a $200 plus dollar bill. Something not right. That’s the same prices I had in the summer when I ran the AC. I'm calling today. I know no one going to tell me anything but I'm wrong and they right but I also need them to mail me my damn bill. I had to go online to see the bill. Seem like when I'm getting overcharged, I don't get a bill through the mail. Oh and don't be late. They going to blow your phone up all day like you don't know you late. You going to be late paying high ass bills. A rip off like the cable company. I'm going to look into other companies. I'm looking to switch real soon. Don't recommend to no one at the moment.

Upfront info: Pacific Gas & Electric (PG&E) is the provider in Sacramento, CA. Putting aside the fast-talking sales reps that comb through the neighborhood making their deal of cheaper (in this case) natural gas, overall the program is not worth it - here is why: The price per therm of gas with PG&E varies by season (winter vs. summer) and what it costs them to buy the gas, etc. as well as the Tier usage (if you go over the first tier baseline you pay more per therm in the second Tier). SPARK Energy offers to charge you a flat rate for the gas they provide to PG&E, in my case, $0.749. Sound good? Yes.

A young lady came to my door and assured me that I could save money by signing up with Spark Energy. She also claimed that my current utility company, PG&E was going to raise their rates. I was convinced and agreed. However when I read the contract I found that the cost was not regulated. I also discovered that many complaints had been lodged against Spark. So I refused to sign the contract but kept it.

We signed up with a door-to-door Spark representative, who completely misled (ahem, LIED) to us. She was very nice, seemed educated, and we made the mistake of signing on without doing any research on the company. We entered into a gas agreement. Spark came to our door in summer for good reason. So we wouldn't realize our mistake in time to cancel without having to pay an early termination fee. Only once winter arrived, did we really notice the increase in our bill. We are basically paying double in gas charges. Paying PG&E, then paying Spark energy again. We want to cancel now, but have to suck it up and wait until payday to have the 100 dollar fee, so we are using as LITTLE gas as possible between now and then. We have questioned closing our PG&E account and re-opening a new one in order to stop their incredulous overcharging in the meantime!

Someone knocked on my door, demanded to show him bills after he said to try Spark Energy and he said "You can cancel anytime just try for couple month." After couple month when I started receiving higher bills than before so I called to cancel. Guess What!? Pay cancellation fee $60! You kidding!!? Yeah I was mislead with false information so I was stuck... was hoping contract will expire and they will go away... hm no!

Well I got a knock on the door, this guy shown his badge. He asked to see my gas bill. He said he could beat this price. So I went ahead and signed up. I was paying $.39 per therms. After getting my 2nd bill because the first bill is still with PG&E it was $.67 per therm. I called and they told me that since I signed a contract I was stuck at this price. I asked them how to get out of my contract. They said it would be $100.00. I told them I was mislead in believing that I was suppose to pay less. They didn't care. So I filed a complaint with the utility commission for California.

My mom's house is under my name, therefore all her utility bills are also in my name. She doesn't speak any English and someone from Spark Energy decided to knock on her door and convince my non-English speaking mother to sign up for Spark Energy UNDER MY NAME. No identification required, no one asked her her name. No one even made sure she is me, the person whose name is being contracted without me knowing. So she moves out July 2016. I make sure everything is paid. CoMed, Nicor, Comcast, etc. It's now December and I receive a collection notice saying I owe spark energy 338$. My first question is who the heck is Spark Energy? Of course I call to come to find out someone knocked on my mom's door and made a contract with her without my consent. HOW DOES THIS COMPANY ALLOW THAT?

I was under a 6 month contract that expired but when a representative contacted me about renewing, they explained that my rate would remain the same whether I renewed or not, so I didn't. My rate stayed the same from May 2015 all the way until I canceled my service. My bill averaged about $60 but once I canceled my service, they increased my rate and which made my last bill was almost $200. The only reason they increased my rate was because I canceled my service. One of the representatives even told me that if I didn't cancel, they would lower the bill. They even said that I shouldn't have been paying the low rate so I was lucky that I hadn't be charged the higher rate for the past few months. Another representative even said they wouldn't have noticed had I not called.

I was tricked into signing up for their service via door-to-door. And after over a year of unwittingly being vastly overcharged (12 cents per kWh where the average was 6.5), I made a very concerted and explicit effort to cancel service and go back to regular ComEd supply. I then called back a day later to ensure this was the case. This was two months ago and I now see that whomever I spoke to never pulled the trigger, and so for two months I have continued to get absolutely screwed by their insane pricing. These people should be investigated, this is borderline criminal.

Based on the discount that they gave me, I'd recommend Spark Energy. But it would be nice if Spark Energy could send me something to show there's a difference between them and other companies such as in the rates, so that I'll be confident if I would be recommending them to somebody. Spark Energy issues a paperless statement, so I don't get to see it. I haven't gotten the new statement yet, just to compare this with the old statement.

2 young men came to my door to talk about energy. I just got home from work and am usually wary of anyone trying to "sell" me something, but I figured these guys had probably had more doors shut in their face than customers, so I gave them a shot. I signed up for energy services (electric and gas). I was unaware that I needed to "renew" my contract and when it expired my bill, which would have been $72 was almost $300! When I called to inquire about this, the gentleman on the phone said "Well if you had renewed your bill would have only been $72."

Botched my transition to energy company and left me with hundreds of dollars in incremental utility charges. Emailed service and got no response for 48 hours. Called service and rep could care less about my losses. Then received an email from President's office who took 4 days to reiterate nonsense excuses and offer a 25 dollar gift card if I signed up again. You have to be kidding. Don't be seduced by their rate plans. They are truly awful and should not be considered as a service provider.

Spark is okay, but my light bill going up instead of going down. They said that it's supposed to stay at one level, but every month my bill is going up. The first month I paid $80 and that was quite okay, and then last month I paid $100. But I don't know what's going to be this month's bill yet. I called them and they asked if I used AC because the place was hot in the couple weeks for last month, and I said no. I didn't use a lot of AC because nobody was home, and I don't really use a lot of AC in the night. If ever we use it, it's only for a couple of hours and after that everybody goes to bed, and that's it. I have no idea why is it going up. But overall, I'm satisfied because the amount I was paying before from now is okay.

I was looking around and was going to take whoever offered me the best deal and I found it with Spark. I was supposed to start my service and I even got the letter but there was a glitch so it fell through the cracks. It wasn't on my bill. Then, I happened to call in at the right time and there was a promotion which was what I needed to get the price down.

They did settle this so upping this to 2 stars.

The person from Spark who I was able to speak to was knowledgeable and courteous. He did a good job. We switched to them because there was a large difference in price on what they offered compared to our previous provider. It was more convenient. My bills have been lower for the past month.

I'm definitely satisfied with Spark Energy. Their sales rep was really nice, knew what she was talking about, and didn't sell me a dream; I see the same price per kilowatt on my bill. My bill hasn't changed from $400 a month forever even after changing to Spark. The price stability is important to me because I have five kids and they spend a lot of time watching TV or they have light on so they can read, so there's always something on at our home. A guy that I work with has Spark Energy too. They made everything energy-efficient in his house. They gave him a brand new stove, refrigerator, insulated his house and the cost totaled up in bill that he pays each month.

Spark Energy sounded good when I first got it but I'm not all that happy with it. There was no difference in my service, but I noticed a difference in my bill. It's more expensive than my ComEd was. It's supposed to be a standard flat rate and stay there. I thought maybe Spark Energy can save money on the delivery charge cost that they say, that they give me the flat rate on it in certain amounts, but it didn't work out. But they are really thorough and they are right there for me. They also seemed to be like a pretty good company for their employees. So maybe they're taking all that extra money and keeping everybody happy.

I have been a customer for years. I missed the account renewal, got charged more than 3 times my usual bill (usually Maximum is $90/month this was $340/month) for an apartment! After I called to sort it out and renew, I was only told that they couldn't do anything to lower my bill even with a renewal. Usually, especially for a loyal customer and especially if you are willing to renew, companies will lower your fees to fit your current plan, but not this one. Would Not Recommend.

My bill was extremely high, so I switched to Spark Energy. My bill went down since then. The only time I spoke with their team was when I got the service started. They were very friendly. In fact, they got excellent customer service.

I must say, I'm surprised. A customer service executive contacted me about my issue and to discuss a resolution. We went back and forth a little bit but, in the end, she was willing to credit my account for the charge increase and I renewed my contract. I certainly am grateful for the assistance and hope others receive the same. Unfortunately, the frontline customer service people did nothing. It required the involvement of someone higher up in the chain. The only way I was able to reach that person was through this review process. That said, I have to give total credit to spark for following up and helping to resolve the problem. Thank you.

I worked for a utility company so I knew about the offerings for generation from a few utilities. But I did my own research about what I thought were the two or three better companies from what I've read, and that's how I chose Spark. They had the best offer and I liked what I read. I chose the fixed rate because I was concerned about how the prices would start climbing. So, I wanted to see if I could lock the price under some reasonable timeframe. In the past, I always relied on the utility to be the purchaser of power, and this was the first time that I went with a provider of the generation on the site.

Commonwealth Edison can sometimes be a little crazy in our area. Then a rep from Spark Energy called and the interaction with him went well and very smooth. It was obviously a well framed and well thought of him to do the presentation. Their rates looked very good and competitive and a lot better than ComEd was supplying. Everything is as reliable as before. It’s just that the price is a lot better. I would recommend Spark Energy.

A friend of mine worked at Spark Energy and he came by and put me on it. Since then, I'm not paying as much as I did. My neighbor complained about his energy bills going up but my bill goes up only if I use more wattage, not because the company had changed the price of the watt usage. And due to the way I like to operate, I have no choice but to use Spark Energy. I'm heavy on going green and I don't litter so I chose a green energy product. Also, my previous energy provider never asked how I was doing and they just wanted the money when the bill is due. But Spark called me to see how the service is going so that's a plus for them and I appreciate it. They have a bunch of friendly people and everyone's treated me well. Everything's been great.

Spark Energy's team are good people and I'd recommend them.

My landlady has Spark Energy and she told me it was good because I could get my rate better with them. I'm a 60-year old senior with medical conditions so I'm on a budget. I figured Spark Energy would help me out and it has. I've been paying less and saving $2-3 when on a budget is good news. Also, they are very efficient when I call. I am happy with Spark Energy.

Spark Energy having a lower price convinced me to go with them and I got from them a fixed-rate energy product. They're cheaper compared to the electricity or natural gas provider I had previously. Also, the team at Spark Energy was nice but very persistent.

We were supposed to switch to Spark but for some reason, it didn't happen. We were left with another carrier at a higher amount. When it came to our attention, we were looking to switch since our bill was so high. We’re on a fixed income and my husband’s going to be 82 and I’m 72. It doesn't make sense for anybody to want to pay more for a basic necessity. It’s not economically sound so we went with the same service at a better price. We looked up in our area who had the best rates per kilowatt at that particular time, and it showed that it was Spark Energy Gas and Electricity.

I have been a client of Spark energy for 18 months. During this time I had a direct debit of 50£/month, and my balance was always negative (paid more than consumed). During this time they told me that if the estimations were near to my consumption I wouldn't have to worry (and they were). When my negative balance reached 300£, they then estimated a magical consumption of 6000kWh with an astonishing invoice of 940£ (when the estimation the last 18 months was between 200 and 400kWh), setting my balance in a debt of 600£ and increasing my direct debit to 150£. When I checked this, I immediately put my readings; the gas was 40 units more than the estimation of the last quarter, and the energy was 50 units (less than they were estimating).

Spark Energy came to our home and made promises of lower rates for our gas and electric services to our residence. After feeling pressured into signing a 12 month contract, we were not satisfied with the services we did get. Our monthly costs way went up instead of down. I even got sucked back in by the person on the phone when I tried to cancel to update my account with a supposed even lower rate to help me. Well needless to say, nothing changed. My bills were both extremely high compared to my neighbors and friends rates. I had no problem cancelling, but it came with a $50 cancellation fee for each account. How is that fair when they did not fulfill their end of the deal. I overpaid the last few years to their benefit not mine and now I am receiving collection calls. DON'T MAKE THE SAME MISTAKE I DID. DON'T COMMIT TO SPARK ENERGY. IT'S A SCAM!

Spark Energy came to our home and made promises of lower rates for our gas service to our residence. After feeling pressured into signing a 12 month contract, which is near impossible to terminate, we were not satisfied with the services we did get. They were very rude on the phone and did not have clear answers for us when asked about the lower rates we were promised. Our monthly costs went up instead of down and they were not reachable when I needed to discuss our options. They did contact my husband recently, and demanded that he "go get his PG&E bill" because she needed some information off of the bill itself. He refused and hung up on the representative. DO NOT GET SUCKED INTO THEIR TRAP!!!

FirstEnergy was my previous energy provider and I was pleased with them. They told me that they weren’t gonna be in business any longer and that I was gonna have to get a new provider. Spark's reps kept banging on my door four or five times a day. So, I just signed up with them and told them, “Go away.” None of them took 'no' for an answer and I felt invaded. I don’t know how many times they lied to me. They told me that they were my old providers and they needed a paper signed, trying to get the sale. That’s all they were interested in. I chose a green energy product and it’s becoming too expensive. I got to look into the prices elsewhere. However, in the background, Spark has been good. Luckily, I haven’t had any experience where I needed help with the payments. They also don’t overload me with email and whatnot.

The Spark rep said that there would be a lower price if I go with them. However, my first bill from Spark was more compared to my previous provider. It's $140 last month and too much considering I'm disabled and on a fixed income. My income isn't that much to pay all of that. I was going to let the Spark service go but I'm trying to see if I could have somebody reroute my light bill. I can't understand why the bill is so high because it's just me in the unit and the only thing that’s running is my refrigerator.

Spark called me and said they could save me money. I have used another provider before and Spark has cheaper prices. The sales person I originally spoke with was polite and nice.

We pay 30$ more a month with Spark than we would with PG&E. I could understand the guy at the door giving us false numbers in order to sell his product. What makes these guys crooks is that when you try and cancel THEY IGNORE YOU and just keep charging you. It's a 100.00$ cancellation fee if you cancel before one year which we would be happy to pay just to get out from underneath them but after numerous attempts they still won't cancel us.

Spark Energy offered us a better price compared to other providers so we switched. Somebody from customer service also called and talked to my husband, and he was good. We now experience lower monthly bills. I’m really impressed with the price even though it's not much. Nevertheless, a little will help especially in the long run. We'll stay with Spark if it stays good-priced.

Spark Energy had some sort of billing issue with our local supplier, People's Gas. The Spark Energy supplier charge was not included on our People's Gas bill. Spark claims People's Gas rejected the charges. People's Gas claims they never got the charges from Spark...Either way, I (the consumer) paid my bill on time every month to People's Gas never realizing there was a problem behind the scenes with those two entities. I was never notified by Spark of a billing issue. Dispute doing everything right, Spark Energy just sent me to Collections and put a black eye on my credit for something I had no control over and was never informed of. I've tried discussing with People's Gas. They insist they did not receive "supplier charges" from Spark for the months in question and provided me bill copies for each month with the "no supplier charge received" designation noted on each invoice. People's Gas points me back to Spark.

I'm happy with Spark's services. I’m satisfied with their rates and they also have a friendly team.

Spark Energy was cheaper than other providers and working with them is pretty effortless. Customer service rep was really nice and helpful in trying to get me the best price that they could.

Spark Energy called us and we decided to go with them over other providers because of the savings. We got their fixed rate energy product. I had CNP before and there haven't been any differences with the services except for the price.

Spark Energy was the provider in our neighborhood for our region, and our landlord uses it so we carried it over. Our household values being green. I'm from Philadelphia and the utility there is pretty awful, so in comparison, Spark is pretty good. Their reps told us how we could save money using different programs, which was pretty cool. It was nice of them to impart that knowledge on us. It saved us a couple of bucks, and overall, it's been a good experience. It's also been a very positive relationship so at this point, I'd use them over others.

We got Spark because it's cheaper than other providers. It's made electricity more affordable. My experience with their team was good and they were helpful. It would help if they could call before our contract expires so that we don't have to follow up when it does and we can renew or do whatever we need to do.

This company called Current Choices looked at our background generally and suggested that Spark Energy would be the best company for us. They said it might change around this time so we should re-examine everything. My husband seven years ago had signed us up for something that made us have the most extraordinary electric bills every month and the bill definitely went down after we got Spark Energy inadvertently.

I went with Spark Energy Gas and Electricity for the price. Their salesman who came to the door that day was fine.

The estimation about Spark Energy's program was very good, so we decided to go with them. We had a lower monthly bill but then we did have a mild winter this year too. It was a very good experience overall.

Spark Energy was cheaper at the time I signed up. In the fall, my electric bill in this place is $400 a month, but I do the year-round basis so I beat them in the summer and they beat me in the winter.

My main source of electricity is Eversource and I had Verde as a discount last year. Verde was charging me $49 even when Eversource went down. So, I switched to Spark because I didn't have a good standing with Verde. With Spark, I'm not having an $800 electric bill anymore. In my house, the heat, lights and stove were all electric - no gas and oil that comes into our property. Spark has a better pricing and I was locked in at a lower rate than I was last year. Their people are also very polite, nice and friendly.

We were using public power but I was locked into a higher rate, and Spark has a much better rate so we went with them. We are on their fixed-energy rate plan since price stability is important to us. So far, we're having a very good experience from Spark.

Spark were a little misleading when they came to the house and they kept throwing out that 10.5 and only discussed the winter months. There were two of them and they teamed up on us. They didn't discuss spring or summer. And with the summer coming, I'm afraid I'm not gonna save hardly anything. I don't feel right about it. I'm hanging in there but I'm not saving much money.

We're looking for an energy provider that's stable but can move with the market and be the low-cost producer. We'd like to get the best prices from our supplier. If we always know that that supplier looks out for us then we don't have to worry about it anymore. Spark does what it's supposed to do. Our power is on and we don't have any trouble.

I got the electric heat with Spark on the Cape house, a duplex, and I added another house. They should give us a better break than what they're giving. There is very little savings. For me, it wasn't even worth the trouble to go through. Last month my electric bill was about $300 and the month before that was about $400. The only thing is that they're having troubles with the electric on the houses. I'm trying to get it changed to the people's names and they're screwing around, it always comes to my name. The people they have over there in Texas are not so smart. It's taken them six months to figure out that there are new people living in the houses. They can't get things straightened. My tenants called them so I think they got it squared away. I wouldn't recommend Spark because I see very little changes - it ain't even worth it.

Spark Energy is great, and we went with them because of their cost. Since we got their service, we have lower monthly bills.

I couldn't be more pleased with the attention giving to my situation by this company, the urgency with which they approached solving it, and the ultimate resolution.

Spark Energy called me at my landline and gave high gas price per therm but they promised me of removing distribution and service charges every month which would eventually lower my bill than what I used to pay. After looking at my first bill no charges were removed and charged me higher gas price. Finally the amount was at least $60 more than what I used to pay. False information was given to get new customers. When I called them they just said sorry and they don't know who promised. They don't try to investigate why did it happen because they knew they were making all false promises. I wish I could give 0 stars here.

Spark Energy had better rates than other providers. I got a fixed-rate energy product with them and the rate had gone down in my monthly bills. I’m very happy with them and we have no complaints.

I was spending too much money on my light bill before. My monthly bill used to be around $300 to $400. Now, with Spark, it's $190. I really love the services and the price. I've been with Spark for a couple of months now and I'm enjoying them.

Nicor, which was a natural gas provider at the time, was doing my electricity. Spark gave me a lower rate than what I was paying Nicor so I went with them. I just got a bill the other day and it's lower. Also, they deliver their low cost and anything that I've gotten from them has been fine. Overall they were very good and responsive.

I contacted the regular help desk a third time, and finally, someone was able to resolve this issue. I have received $1036 refund for electricity and $150 credit on gas, so I am satisfied. But I think if help desk would actually do something the first time it would improve the experience.

A SPARK representative came to my house. I signed up and cancelled. It wasn't on NICORS recorded that I signed up or even owed them any money- they are still harassing me after speaking to several people. They will hang up on you in a middle of a call.

I was using a different company before but Spark Energy was a penny cheaper than the other one which had rates that were too high. I hope Spark can continue to keep the rate where it's at, or make it less. In any case, it has been a fine experience with Spark Energy and I would recommend them.

A little over a year ago Spark Energy representatives came to my home trying to convince me to switch my supplier. I told them no and they left. However, a few days later they came while I was at work and my wife was home. Essentially the sales rep convinced my wife to sign a contract stating she was an authorized user on my account (which she wasn't) and locked us into their fixed rate for a year. I called once I realized that my supplier had been switched without my consent and Spark Energy refused to acknowledge that they had fraudulently made changes to my account without my consent. So I stayed stuck with them for 1 year.

I chose Spark for the price that they offered. Price stability is important to me, and it's a year's contract and I can shop then. It was more complicated than I thought it was going to be but that’s alright. I’m more comfortable with the process than I was in the past, only because I had to be. The idea of shopping electrical prices was sort of silly to me, but then all of a sudden when my local utility jacked up prices 25%, it became less than silly and I was like, “I need to do something.” Then we had to call somebody and go through a process, and that’s fine.

I went with Spark Energy because they were the lowest cost at the time. They were able to lower our bill a bit and it was stable for 12 months. It was a very good experience.

I called Spark Energy to inform them that my house is being sold and to stop service two days prior to closing. They are now trying to charge me for service that I didn't create in the house sold a month ago. This is not right to charge me for someone else's bill. Never will I or anyone that I know recommend these crooks.

Spark Energy rep said that they had renewable energy sources and the rates would be lower. I’d rather use renewable energy sources so I chose green energy product with them. There hasn’t been a difference in what we really have received from before when we used Eversource but it’s been fine.

I signed up with Spark because they told me they'd give me a better rate. I've had a lower rate since having it, but it isn't extremely low. I’m paying $0.869 per kilowatt hour. I saw on the web that they had it for $.6-something, and I didn’t jump. I figured I didn’t know anything about it and I had no idea that they were so much higher. But overall, I’m satisfied with my experience with Spark.

I was promised cheaper rates than Pge. Turns out they had me at .60 per therm when Pge averages .31 per therm. How is this cheaper? Then they said I just didn't understand the energy saver program. Right. What I'm clear in is my bill went up by 50% on the average for the last 5 months. Not much misunderstanding there.

A thing the guy from Spark didn't mention (that he should've) is that there's this monthly fee that is in there. I'm also curious how and at what point I'm going to start seeing savings. I actually saw a higher monthly bill the first month which I was going to call about because I don't understand that. I'd also like to know what they mean by green versus if was I offered something else. I have yet to see a lower monthly bill.

I've been a Spark Energy customer for some time. I chose them due to the price, at least at the time.

I've been in the energy industry for many years, so I'm familiar with the energy supply companies. I went with Spark Energy because the current offer they had in Connecticut was the most competitive one that was available. I chose a fixed rate energy product for price stability. I haven't had any dealings with them, so everything's been seamless.

A guy came knocking to my door saying he was from PG&E and insisted that I give him a copy of my bill. I repeated myself various times that I was not interested. He left very mad and yelling that he had just wasted his time which I thought was so unprofessional and question how people like that get hired.

I notice our PG&E bill missing for the month of December but didn't think much of it as the kids sometimes move our mail around. Come January I noticed a huge spike in our gas usage. I saw a new line on our bill for Spark Energy. I called PGE and was advised that I had signed up for their services. I let PGE know there must be some mistake as I have not changed anything to my knowledge. PGE said I would have to take it up with Spark Energy. I called my next day free and let them know that this had to be a mistake that I never authorized this and it was fraud. The customer service rep assured me someone would reach out to me in a few days. 10 days later I called again this time only to be referred to collections as I hadn't aid my bill. Funny I didn't know I would have to pay for something I never authorized.

So a guy showed up to my door telling me to sign these papers to switch my PG&E gas service to Spark. I was going to get a lower rate and it will show up on my bill. He also stated I would have one gas supplier. OK but why am I paying more in gas than if I would have just having it from PG&E? I was informed about the $100 early termination fee but you didn't tell me I had to pay it upfront at time of cancelling. So since I don't have the $100 on hand you won't cancel my service. Your rep who came to my door was very pushy and directed me on what to say on the 3rd party phone call as he had me put it on speakerphone while doing his head gestures on what to say yes and no to. This company is a total scam and rip off. You're forcing people to keep you in business by requiring the $100 before you will terminate my service at my request. Something needs to be done with this company fast.

I am extremely frustrated with Spark Energy. In December 2015 we noticed that our bill was extremely high and we called to find out why. We were told that there had been an error with their billing for the past couple of months. They didn't send the charges to Nicor for ~2 months, which resulted in a higher bill for the month of December. At the time that my husband called, no one mentioned to him that our 12 month contract was expiring which would raise our rate. We accepted their explanation of our bill being higher because it was a couple of months worth.

I had been with other companies that promised this and that but they jacked the prices back up. So far, Spark has been good. I selected a fixed-rate energy product because I’m on a fixed salary and price stability is important to me.

I recently received a letter from Spark Energy addressed to my mother. It was a welcome letter for joining their gas service. How could this happen when my mother passed away over a year ago? They would have had to speak to her to get her authorization but her number has been shut off for over a year as well. Things that make you go hhhmm...

I had another electricity provider before, and I think that the electricity bill is getting a little better with Spark. I am on a green product with them because I like the idea and being green is helping the earth. I have a good experience and have suggested them to a lot of people.

It is my experience and my opinion that this company is very misleading. My wife and I were approached at our home one afternoon by a man representing himself as an agent for Spark Gas and Electric. He told us that we could save money on our gas bill by "signing up" with his company. Signing-up turned out to be a verbal agreement on our part to receive these lower rates on our bill. He made a call on his cell-phone to another company representative and then, while he was on the phone he asked us if we wanted to do this. It was our understanding that we were "signing up" for lower gas rates. There was no indication of any fees associated with this. We said yes to the lower rates.

I was already with Spark Energy before and the dollar amount was good so I stayed with them. When they jacked up the rate, I went with another company, but I just got back with Spark again. (The power/energy's the same and I'm only interested in the dollar amount 'cause that's what makes the business go on.) So far, it's been okay with the company and I haven't had any problems with anyone there in Spark.

We live in California. PG&E had been our long time provider. A Sparks Energy rep came to our door one evening. The rep was a very young, very polite, very convincing lady who explained why we should sign on with Sparks. We were told how much money we would be saving and how Sparks is committed to customer satisfaction. When the new bills started coming in it became extremely confusing to understand. PG&E was still sending us a bill. Enclosed in the same billing envelope from PG&E was a bill from Sparks. Yet when I called PG&E they could not help me. I was instructed to call Sparks. My mother has called Sparks 3 times. Each time she has cancelled with them. Each time the reps say the contract is cancelled. The only letter we received from Sparks was a Welcome letter sent 3 weeks after the first cancellation call was made to them.

Spark energy is a scam. They came to my door and convinced me into signing up. Talked about saving money & comparable rates. After a year they increased their rates to an amount that's insane. My bill ended up being 4x versus a neighbor who just has the normal adjustable market rate through Nicor (.25/therm versus mine which hiked up to 1.25/therm). I called & they wouldn't do anything about our current bill besides offering some "very valuable coupons via email." Thanks, but no thanks. Even if I had signed up again they would not adjust my current bill. We have a large family & cannot pay these insane bills from them. They don't care & aren't willing to help in any way.

Spark was cheaper than other electric and natural gas providers. Since using them, I've had lower bills but I switched away from them because there was another company that was less expensive.

I have Spark Energy because the representative came to my house and told me it was cheaper. But I feel like my bill is more than what it used to be, although it's not crazy expensive.

This is really a very horrible & depressing experience I ever had with any company in a very long time. They just scam people into using their services by providing low monthly rates during the contract and then switch without a warning and charge ridiculous fees. I don't know when the contract expired and the rates went to month-to-month basis. There was no communication. If they need money or want you to sign for new services, they come knocking on your door or make umpteen calls but when there is a rate change that will adversely affect you, it is not their business then. Even if I am willing to work with them to extend the contract, they cannot backdate the fees, they want you to suffer from the higher rates and payments. This is really a scam and everyone should avoid this company.