Spark Energy Gas and Electricity Reviews

Spark reached out to me following my review. My termination fee was waived and I was given a gift card for my trouble. In summary, my concerns were resolved in a satisfactory manner.

Well I should've researched carefully on my part but I was told that if I signed up for the fixed rate (which was apparently 0.399 per ccf), I will be saving some money. I believed and signed up but 0.399 per ccf was only for 1 month and then they started charging 1.39 per ccf rate for the gas bill. I didn't realize it until I get a huge bill for the month of December 2016. Then I checked the past 12 months bill and before Spark Energy, I was being charged below 0.5 per ccf. It's ridiculous how they are taking advantage of naive people. 1.39 per ccf, seriously? Unless you're familiar with how much you are paying in detail, don't sign up for this DECEIVING company.

An Spark Energy agent stopped by my house when I wasn't home. My father speak very little English. This man manipulated my father saying “Your bill will be cheaper than PG&E.” and made my father sign some papers. When I came home I was told about this. My father was never given any copies of anything and all of the sudden we get a bill of $346.27! This is a scam! This is manipulating people. Why would you take advantage of someone like this? $346.27 for a month? This is a scam!!!

Spark canvassers came to our neighborhood in April of 2016, soliciting for new customers at a "locked in rate per therm". Canvassers failed to disclose how changing transmission costs could affect our bill. Thinking we were getting a good deal, I signed a year long contract (which if canceled, applied a $100.00 fee). Throughout the summer months I saw small savings, however now that we are in winter mode I became aware of PG & E changing their transmission fee on a month to month basis. When speaking with Genero from PG & E on Jan, 6, 2017, I was informed that the transmission fee fluctuates based on usage and commodity value. In speaking with this customer service person I was complaining about the increase in transmission cost from Nov. 2016 @ $33.50 to $110.44 in Dec. 2016.

Ok, at first I really didn't notice the price in my bill because I have another provider help pay my bill, but when the money ran out, then I notice. Ok summer months I understand higher bills, but Dec when I didn't run my AC at all and still got a $200 plus dollar bill. Something not right. That’s the same prices I had in the summer when I ran the AC. I'm calling today. I know no one going to tell me anything but I'm wrong and they right but I also need them to mail me my damn bill. I had to go online to see the bill. Seem like when I'm getting overcharged, I don't get a bill through the mail. Oh and don't be late. They going to blow your phone up all day like you don't know you late. You going to be late paying high ass bills. A rip off like the cable company. I'm going to look into other companies. I'm looking to switch real soon. Don't recommend to no one at the moment.

Upfront info: Pacific Gas & Electric (PG&E) is the provider in Sacramento, CA. Putting aside the fast-talking sales reps that comb through the neighborhood making their deal of cheaper (in this case) natural gas, overall the program is not worth it - here is why: The price per therm of gas with PG&E varies by season (winter vs. summer) and what it costs them to buy the gas, etc. as well as the Tier usage (if you go over the first tier baseline you pay more per therm in the second Tier). SPARK Energy offers to charge you a flat rate for the gas they provide to PG&E, in my case, $0.749. Sound good? Yes.

A young lady came to my door and assured me that I could save money by signing up with Spark Energy. She also claimed that my current utility company, PG&E was going to raise their rates. I was convinced and agreed. However when I read the contract I found that the cost was not regulated. I also discovered that many complaints had been lodged against Spark. So I refused to sign the contract but kept it.

We signed up with a door-to-door Spark representative, who completely misled (ahem, LIED) to us. She was very nice, seemed educated, and we made the mistake of signing on without doing any research on the company. We entered into a gas agreement. Spark came to our door in summer for good reason. So we wouldn't realize our mistake in time to cancel without having to pay an early termination fee. Only once winter arrived, did we really notice the increase in our bill. We are basically paying double in gas charges. Paying PG&E, then paying Spark energy again. We want to cancel now, but have to suck it up and wait until payday to have the 100 dollar fee, so we are using as LITTLE gas as possible between now and then. We have questioned closing our PG&E account and re-opening a new one in order to stop their incredulous overcharging in the meantime!

Someone knocked on my door, demanded to show him bills after he said to try Spark Energy and he said "You can cancel anytime just try for couple month." After couple month when I started receiving higher bills than before so I called to cancel. Guess What!? Pay cancellation fee $60! You kidding!!? Yeah I was mislead with false information so I was stuck... was hoping contract will expire and they will go away... hm no!

Well I got a knock on the door, this guy shown his badge. He asked to see my gas bill. He said he could beat this price. So I went ahead and signed up. I was paying $.39 per therms. After getting my 2nd bill because the first bill is still with PG&E it was $.67 per therm. I called and they told me that since I signed a contract I was stuck at this price. I asked them how to get out of my contract. They said it would be $100.00. I told them I was mislead in believing that I was suppose to pay less. They didn't care. So I filed a complaint with the utility commission for California.

My mom's house is under my name, therefore all her utility bills are also in my name. She doesn't speak any English and someone from Spark Energy decided to knock on her door and convince my non-English speaking mother to sign up for Spark Energy UNDER MY NAME. No identification required, no one asked her her name. No one even made sure she is me, the person whose name is being contracted without me knowing. So she moves out July 2016. I make sure everything is paid. CoMed, Nicor, Comcast, etc. It's now December and I receive a collection notice saying I owe spark energy 338$. My first question is who the heck is Spark Energy? Of course I call to come to find out someone knocked on my mom's door and made a contract with her without my consent. HOW DOES THIS COMPANY ALLOW THAT?

I was under a 6 month contract that expired but when a representative contacted me about renewing, they explained that my rate would remain the same whether I renewed or not, so I didn't. My rate stayed the same from May 2015 all the way until I canceled my service. My bill averaged about $60 but once I canceled my service, they increased my rate and which made my last bill was almost $200. The only reason they increased my rate was because I canceled my service. One of the representatives even told me that if I didn't cancel, they would lower the bill. They even said that I shouldn't have been paying the low rate so I was lucky that I hadn't be charged the higher rate for the past few months. Another representative even said they wouldn't have noticed had I not called.

I was tricked into signing up for their service via door-to-door. And after over a year of unwittingly being vastly overcharged (12 cents per kWh where the average was 6.5), I made a very concerted and explicit effort to cancel service and go back to regular ComEd supply. I then called back a day later to ensure this was the case. This was two months ago and I now see that whomever I spoke to never pulled the trigger, and so for two months I have continued to get absolutely screwed by their insane pricing. These people should be investigated, this is borderline criminal.

Based on the discount that they gave me, I'd recommend Spark Energy. But it would be nice if Spark Energy could send me something to show there's a difference between them and other companies such as in the rates, so that I'll be confident if I would be recommending them to somebody. Spark Energy issues a paperless statement, so I don't get to see it. I haven't gotten the new statement yet, just to compare this with the old statement.

2 young men came to my door to talk about energy. I just got home from work and am usually wary of anyone trying to "sell" me something, but I figured these guys had probably had more doors shut in their face than customers, so I gave them a shot. I signed up for energy services (electric and gas). I was unaware that I needed to "renew" my contract and when it expired my bill, which would have been $72 was almost $300! When I called to inquire about this, the gentleman on the phone said "Well if you had renewed your bill would have only been $72."

Botched my transition to energy company and left me with hundreds of dollars in incremental utility charges. Emailed service and got no response for 48 hours. Called service and rep could care less about my losses. Then received an email from President's office who took 4 days to reiterate nonsense excuses and offer a 25 dollar gift card if I signed up again. You have to be kidding. Don't be seduced by their rate plans. They are truly awful and should not be considered as a service provider.

Spark is okay, but my light bill going up instead of going down. They said that it's supposed to stay at one level, but every month my bill is going up. The first month I paid $80 and that was quite okay, and then last month I paid $100. But I don't know what's going to be this month's bill yet. I called them and they asked if I used AC because the place was hot in the couple weeks for last month, and I said no. I didn't use a lot of AC because nobody was home, and I don't really use a lot of AC in the night. If ever we use it, it's only for a couple of hours and after that everybody goes to bed, and that's it. I have no idea why is it going up. But overall, I'm satisfied because the amount I was paying before from now is okay.

I was looking around and was going to take whoever offered me the best deal and I found it with Spark. I was supposed to start my service and I even got the letter but there was a glitch so it fell through the cracks. It wasn't on my bill. Then, I happened to call in at the right time and there was a promotion which was what I needed to get the price down.

They did settle this so upping this to 2 stars.

The person from Spark who I was able to speak to was knowledgeable and courteous. He did a good job. We switched to them because there was a large difference in price on what they offered compared to our previous provider. It was more convenient. My bills have been lower for the past month.

I'm definitely satisfied with Spark Energy. Their sales rep was really nice, knew what she was talking about, and didn't sell me a dream; I see the same price per kilowatt on my bill. My bill hasn't changed from $400 a month forever even after changing to Spark. The price stability is important to me because I have five kids and they spend a lot of time watching TV or they have light on so they can read, so there's always something on at our home. A guy that I work with has Spark Energy too. They made everything energy-efficient in his house. They gave him a brand new stove, refrigerator, insulated his house and the cost totaled up in bill that he pays each month.

Spark Energy sounded good when I first got it but I'm not all that happy with it. There was no difference in my service, but I noticed a difference in my bill. It's more expensive than my ComEd was. It's supposed to be a standard flat rate and stay there. I thought maybe Spark Energy can save money on the delivery charge cost that they say, that they give me the flat rate on it in certain amounts, but it didn't work out. But they are really thorough and they are right there for me. They also seemed to be like a pretty good company for their employees. So maybe they're taking all that extra money and keeping everybody happy.

I have been a customer for years. I missed the account renewal, got charged more than 3 times my usual bill (usually Maximum is $90/month this was $340/month) for an apartment! After I called to sort it out and renew, I was only told that they couldn't do anything to lower my bill even with a renewal. Usually, especially for a loyal customer and especially if you are willing to renew, companies will lower your fees to fit your current plan, but not this one. Would Not Recommend.

My bill was extremely high, so I switched to Spark Energy. My bill went down since then. The only time I spoke with their team was when I got the service started. They were very friendly. In fact, they got excellent customer service.

I must say, I'm surprised. A customer service executive contacted me about my issue and to discuss a resolution. We went back and forth a little bit but, in the end, she was willing to credit my account for the charge increase and I renewed my contract. I certainly am grateful for the assistance and hope others receive the same. Unfortunately, the frontline customer service people did nothing. It required the involvement of someone higher up in the chain. The only way I was able to reach that person was through this review process. That said, I have to give total credit to spark for following up and helping to resolve the problem. Thank you.

I worked for a utility company so I knew about the offerings for generation from a few utilities. But I did my own research about what I thought were the two or three better companies from what I've read, and that's how I chose Spark. They had the best offer and I liked what I read. I chose the fixed rate because I was concerned about how the prices would start climbing. So, I wanted to see if I could lock the price under some reasonable timeframe. In the past, I always relied on the utility to be the purchaser of power, and this was the first time that I went with a provider of the generation on the site.

Commonwealth Edison can sometimes be a little crazy in our area. Then a rep from Spark Energy called and the interaction with him went well and very smooth. It was obviously a well framed and well thought of him to do the presentation. Their rates looked very good and competitive and a lot better than ComEd was supplying. Everything is as reliable as before. It’s just that the price is a lot better. I would recommend Spark Energy.

A friend of mine worked at Spark Energy and he came by and put me on it. Since then, I'm not paying as much as I did. My neighbor complained about his energy bills going up but my bill goes up only if I use more wattage, not because the company had changed the price of the watt usage. And due to the way I like to operate, I have no choice but to use Spark Energy. I'm heavy on going green and I don't litter so I chose a green energy product. Also, my previous energy provider never asked how I was doing and they just wanted the money when the bill is due. But Spark called me to see how the service is going so that's a plus for them and I appreciate it. They have a bunch of friendly people and everyone's treated me well. Everything's been great.

Spark Energy's team are good people and I'd recommend them.

My landlady has Spark Energy and she told me it was good because I could get my rate better with them. I'm a 60-year old senior with medical conditions so I'm on a budget. I figured Spark Energy would help me out and it has. I've been paying less and saving $2-3 when on a budget is good news. Also, they are very efficient when I call. I am happy with Spark Energy.

Spark Energy having a lower price convinced me to go with them and I got from them a fixed-rate energy product. They're cheaper compared to the electricity or natural gas provider I had previously. Also, the team at Spark Energy was nice but very persistent.

We were supposed to switch to Spark but for some reason, it didn't happen. We were left with another carrier at a higher amount. When it came to our attention, we were looking to switch since our bill was so high. We’re on a fixed income and my husband’s going to be 82 and I’m 72. It doesn't make sense for anybody to want to pay more for a basic necessity. It’s not economically sound so we went with the same service at a better price. We looked up in our area who had the best rates per kilowatt at that particular time, and it showed that it was Spark Energy Gas and Electricity.

I have been a client of Spark energy for 18 months. During this time I had a direct debit of 50£/month, and my balance was always negative (paid more than consumed). During this time they told me that if the estimations were near to my consumption I wouldn't have to worry (and they were). When my negative balance reached 300£, they then estimated a magical consumption of 6000kWh with an astonishing invoice of 940£ (when the estimation the last 18 months was between 200 and 400kWh), setting my balance in a debt of 600£ and increasing my direct debit to 150£. When I checked this, I immediately put my readings; the gas was 40 units more than the estimation of the last quarter, and the energy was 50 units (less than they were estimating).

Spark Energy came to our home and made promises of lower rates for our gas and electric services to our residence. After feeling pressured into signing a 12 month contract, we were not satisfied with the services we did get. Our monthly costs way went up instead of down. I even got sucked back in by the person on the phone when I tried to cancel to update my account with a supposed even lower rate to help me. Well needless to say, nothing changed. My bills were both extremely high compared to my neighbors and friends rates. I had no problem cancelling, but it came with a $50 cancellation fee for each account. How is that fair when they did not fulfill their end of the deal. I overpaid the last few years to their benefit not mine and now I am receiving collection calls. DON'T MAKE THE SAME MISTAKE I DID. DON'T COMMIT TO SPARK ENERGY. IT'S A SCAM!

Spark Energy came to our home and made promises of lower rates for our gas service to our residence. After feeling pressured into signing a 12 month contract, which is near impossible to terminate, we were not satisfied with the services we did get. They were very rude on the phone and did not have clear answers for us when asked about the lower rates we were promised. Our monthly costs went up instead of down and they were not reachable when I needed to discuss our options. They did contact my husband recently, and demanded that he "go get his PG&E bill" because she needed some information off of the bill itself. He refused and hung up on the representative. DO NOT GET SUCKED INTO THEIR TRAP!!!

FirstEnergy was my previous energy provider and I was pleased with them. They told me that they weren’t gonna be in business any longer and that I was gonna have to get a new provider. Spark's reps kept banging on my door four or five times a day. So, I just signed up with them and told them, “Go away.” None of them took 'no' for an answer and I felt invaded. I don’t know how many times they lied to me. They told me that they were my old providers and they needed a paper signed, trying to get the sale. That’s all they were interested in. I chose a green energy product and it’s becoming too expensive. I got to look into the prices elsewhere. However, in the background, Spark has been good. Luckily, I haven’t had any experience where I needed help with the payments. They also don’t overload me with email and whatnot.

The Spark rep said that there would be a lower price if I go with them. However, my first bill from Spark was more compared to my previous provider. It's $140 last month and too much considering I'm disabled and on a fixed income. My income isn't that much to pay all of that. I was going to let the Spark service go but I'm trying to see if I could have somebody reroute my light bill. I can't understand why the bill is so high because it's just me in the unit and the only thing that’s running is my refrigerator.

Spark called me and said they could save me money. I have used another provider before and Spark has cheaper prices. The sales person I originally spoke with was polite and nice.

We pay 30$ more a month with Spark than we would with PG&E. I could understand the guy at the door giving us false numbers in order to sell his product. What makes these guys crooks is that when you try and cancel THEY IGNORE YOU and just keep charging you. It's a 100.00$ cancellation fee if you cancel before one year which we would be happy to pay just to get out from underneath them but after numerous attempts they still won't cancel us.

Spark Energy offered us a better price compared to other providers so we switched. Somebody from customer service also called and talked to my husband, and he was good. We now experience lower monthly bills. I’m really impressed with the price even though it's not much. Nevertheless, a little will help especially in the long run. We'll stay with Spark if it stays good-priced.

Spark Energy had some sort of billing issue with our local supplier, People's Gas. The Spark Energy supplier charge was not included on our People's Gas bill. Spark claims People's Gas rejected the charges. People's Gas claims they never got the charges from Spark...Either way, I (the consumer) paid my bill on time every month to People's Gas never realizing there was a problem behind the scenes with those two entities. I was never notified by Spark of a billing issue. Dispute doing everything right, Spark Energy just sent me to Collections and put a black eye on my credit for something I had no control over and was never informed of. I've tried discussing with People's Gas. They insist they did not receive "supplier charges" from Spark for the months in question and provided me bill copies for each month with the "no supplier charge received" designation noted on each invoice. People's Gas points me back to Spark.

I'm happy with Spark's services. I’m satisfied with their rates and they also have a friendly team.

Spark Energy was cheaper than other providers and working with them is pretty effortless. Customer service rep was really nice and helpful in trying to get me the best price that they could.

Spark Energy called us and we decided to go with them over other providers because of the savings. We got their fixed rate energy product. I had CNP before and there haven't been any differences with the services except for the price.

Spark Energy was the provider in our neighborhood for our region, and our landlord uses it so we carried it over. Our household values being green. I'm from Philadelphia and the utility there is pretty awful, so in comparison, Spark is pretty good. Their reps told us how we could save money using different programs, which was pretty cool. It was nice of them to impart that knowledge on us. It saved us a couple of bucks, and overall, it's been a good experience. It's also been a very positive relationship so at this point, I'd use them over others.

We got Spark because it's cheaper than other providers. It's made electricity more affordable. My experience with their team was good and they were helpful. It would help if they could call before our contract expires so that we don't have to follow up when it does and we can renew or do whatever we need to do.

This company called Current Choices looked at our background generally and suggested that Spark Energy would be the best company for us. They said it might change around this time so we should re-examine everything. My husband seven years ago had signed us up for something that made us have the most extraordinary electric bills every month and the bill definitely went down after we got Spark Energy inadvertently.

I went with Spark Energy Gas and Electricity for the price. Their salesman who came to the door that day was fine.

The estimation about Spark Energy's program was very good, so we decided to go with them. We had a lower monthly bill but then we did have a mild winter this year too. It was a very good experience overall.

Spark Energy was cheaper at the time I signed up. In the fall, my electric bill in this place is $400 a month, but I do the year-round basis so I beat them in the summer and they beat me in the winter.

My main source of electricity is Eversource and I had Verde as a discount last year. Verde was charging me $49 even when Eversource went down. So, I switched to Spark because I didn't have a good standing with Verde. With Spark, I'm not having an $800 electric bill anymore. In my house, the heat, lights and stove were all electric - no gas and oil that comes into our property. Spark has a better pricing and I was locked in at a lower rate than I was last year. Their people are also very polite, nice and friendly.

We were using public power but I was locked into a higher rate, and Spark has a much better rate so we went with them. We are on their fixed-energy rate plan since price stability is important to us. So far, we're having a very good experience from Spark.

Spark were a little misleading when they came to the house and they kept throwing out that 10.5 and only discussed the winter months. There were two of them and they teamed up on us. They didn't discuss spring or summer. And with the summer coming, I'm afraid I'm not gonna save hardly anything. I don't feel right about it. I'm hanging in there but I'm not saving much money.

We're looking for an energy provider that's stable but can move with the market and be the low-cost producer. We'd like to get the best prices from our supplier. If we always know that that supplier looks out for us then we don't have to worry about it anymore. Spark does what it's supposed to do. Our power is on and we don't have any trouble.

I got the electric heat with Spark on the Cape house, a duplex, and I added another house. They should give us a better break than what they're giving. There is very little savings. For me, it wasn't even worth the trouble to go through. Last month my electric bill was about $300 and the month before that was about $400. The only thing is that they're having troubles with the electric on the houses. I'm trying to get it changed to the people's names and they're screwing around, it always comes to my name. The people they have over there in Texas are not so smart. It's taken them six months to figure out that there are new people living in the houses. They can't get things straightened. My tenants called them so I think they got it squared away. I wouldn't recommend Spark because I see very little changes - it ain't even worth it.

Spark Energy is great, and we went with them because of their cost. Since we got their service, we have lower monthly bills.

I couldn't be more pleased with the attention giving to my situation by this company, the urgency with which they approached solving it, and the ultimate resolution.

Spark Energy called me at my landline and gave high gas price per therm but they promised me of removing distribution and service charges every month which would eventually lower my bill than what I used to pay. After looking at my first bill no charges were removed and charged me higher gas price. Finally the amount was at least $60 more than what I used to pay. False information was given to get new customers. When I called them they just said sorry and they don't know who promised. They don't try to investigate why did it happen because they knew they were making all false promises. I wish I could give 0 stars here.

Spark Energy had better rates than other providers. I got a fixed-rate energy product with them and the rate had gone down in my monthly bills. I’m very happy with them and we have no complaints.

I was spending too much money on my light bill before. My monthly bill used to be around $300 to $400. Now, with Spark, it's $190. I really love the services and the price. I've been with Spark for a couple of months now and I'm enjoying them.

Nicor, which was a natural gas provider at the time, was doing my electricity. Spark gave me a lower rate than what I was paying Nicor so I went with them. I just got a bill the other day and it's lower. Also, they deliver their low cost and anything that I've gotten from them has been fine. Overall they were very good and responsive.

I contacted the regular help desk a third time, and finally, someone was able to resolve this issue. I have received $1036 refund for electricity and $150 credit on gas, so I am satisfied. But I think if help desk would actually do something the first time it would improve the experience.

A SPARK representative came to my house. I signed up and cancelled. It wasn't on NICORS recorded that I signed up or even owed them any money- they are still harassing me after speaking to several people. They will hang up on you in a middle of a call.

I was using a different company before but Spark Energy was a penny cheaper than the other one which had rates that were too high. I hope Spark can continue to keep the rate where it's at, or make it less. In any case, it has been a fine experience with Spark Energy and I would recommend them.

A little over a year ago Spark Energy representatives came to my home trying to convince me to switch my supplier. I told them no and they left. However, a few days later they came while I was at work and my wife was home. Essentially the sales rep convinced my wife to sign a contract stating she was an authorized user on my account (which she wasn't) and locked us into their fixed rate for a year. I called once I realized that my supplier had been switched without my consent and Spark Energy refused to acknowledge that they had fraudulently made changes to my account without my consent. So I stayed stuck with them for 1 year.

I chose Spark for the price that they offered. Price stability is important to me, and it's a year's contract and I can shop then. It was more complicated than I thought it was going to be but that’s alright. I’m more comfortable with the process than I was in the past, only because I had to be. The idea of shopping electrical prices was sort of silly to me, but then all of a sudden when my local utility jacked up prices 25%, it became less than silly and I was like, “I need to do something.” Then we had to call somebody and go through a process, and that’s fine.

I went with Spark Energy because they were the lowest cost at the time. They were able to lower our bill a bit and it was stable for 12 months. It was a very good experience.

I called Spark Energy to inform them that my house is being sold and to stop service two days prior to closing. They are now trying to charge me for service that I didn't create in the house sold a month ago. This is not right to charge me for someone else's bill. Never will I or anyone that I know recommend these crooks.

Spark Energy rep said that they had renewable energy sources and the rates would be lower. I’d rather use renewable energy sources so I chose green energy product with them. There hasn’t been a difference in what we really have received from before when we used Eversource but it’s been fine.

I signed up with Spark because they told me they'd give me a better rate. I've had a lower rate since having it, but it isn't extremely low. I’m paying $0.869 per kilowatt hour. I saw on the web that they had it for $.6-something, and I didn’t jump. I figured I didn’t know anything about it and I had no idea that they were so much higher. But overall, I’m satisfied with my experience with Spark.

I was promised cheaper rates than Pge. Turns out they had me at .60 per therm when Pge averages .31 per therm. How is this cheaper? Then they said I just didn't understand the energy saver program. Right. What I'm clear in is my bill went up by 50% on the average for the last 5 months. Not much misunderstanding there.

A thing the guy from Spark didn't mention (that he should've) is that there's this monthly fee that is in there. I'm also curious how and at what point I'm going to start seeing savings. I actually saw a higher monthly bill the first month which I was going to call about because I don't understand that. I'd also like to know what they mean by green versus if was I offered something else. I have yet to see a lower monthly bill.

I've been a Spark Energy customer for some time. I chose them due to the price, at least at the time.

I've been in the energy industry for many years, so I'm familiar with the energy supply companies. I went with Spark Energy because the current offer they had in Connecticut was the most competitive one that was available. I chose a fixed rate energy product for price stability. I haven't had any dealings with them, so everything's been seamless.

A guy came knocking to my door saying he was from PG&E and insisted that I give him a copy of my bill. I repeated myself various times that I was not interested. He left very mad and yelling that he had just wasted his time which I thought was so unprofessional and question how people like that get hired.

I notice our PG&E bill missing for the month of December but didn't think much of it as the kids sometimes move our mail around. Come January I noticed a huge spike in our gas usage. I saw a new line on our bill for Spark Energy. I called PGE and was advised that I had signed up for their services. I let PGE know there must be some mistake as I have not changed anything to my knowledge. PGE said I would have to take it up with Spark Energy. I called my next day free and let them know that this had to be a mistake that I never authorized this and it was fraud. The customer service rep assured me someone would reach out to me in a few days. 10 days later I called again this time only to be referred to collections as I hadn't aid my bill. Funny I didn't know I would have to pay for something I never authorized.

So a guy showed up to my door telling me to sign these papers to switch my PG&E gas service to Spark. I was going to get a lower rate and it will show up on my bill. He also stated I would have one gas supplier. OK but why am I paying more in gas than if I would have just having it from PG&E? I was informed about the $100 early termination fee but you didn't tell me I had to pay it upfront at time of cancelling. So since I don't have the $100 on hand you won't cancel my service. Your rep who came to my door was very pushy and directed me on what to say on the 3rd party phone call as he had me put it on speakerphone while doing his head gestures on what to say yes and no to. This company is a total scam and rip off. You're forcing people to keep you in business by requiring the $100 before you will terminate my service at my request. Something needs to be done with this company fast.

I am extremely frustrated with Spark Energy. In December 2015 we noticed that our bill was extremely high and we called to find out why. We were told that there had been an error with their billing for the past couple of months. They didn't send the charges to Nicor for ~2 months, which resulted in a higher bill for the month of December. At the time that my husband called, no one mentioned to him that our 12 month contract was expiring which would raise our rate. We accepted their explanation of our bill being higher because it was a couple of months worth.

I had been with other companies that promised this and that but they jacked the prices back up. So far, Spark has been good. I selected a fixed-rate energy product because I’m on a fixed salary and price stability is important to me.

I recently received a letter from Spark Energy addressed to my mother. It was a welcome letter for joining their gas service. How could this happen when my mother passed away over a year ago? They would have had to speak to her to get her authorization but her number has been shut off for over a year as well. Things that make you go hhhmm...

I had another electricity provider before, and I think that the electricity bill is getting a little better with Spark. I am on a green product with them because I like the idea and being green is helping the earth. I have a good experience and have suggested them to a lot of people.

It is my experience and my opinion that this company is very misleading. My wife and I were approached at our home one afternoon by a man representing himself as an agent for Spark Gas and Electric. He told us that we could save money on our gas bill by "signing up" with his company. Signing-up turned out to be a verbal agreement on our part to receive these lower rates on our bill. He made a call on his cell-phone to another company representative and then, while he was on the phone he asked us if we wanted to do this. It was our understanding that we were "signing up" for lower gas rates. There was no indication of any fees associated with this. We said yes to the lower rates.

I was already with Spark Energy before and the dollar amount was good so I stayed with them. When they jacked up the rate, I went with another company, but I just got back with Spark again. (The power/energy's the same and I'm only interested in the dollar amount 'cause that's what makes the business go on.) So far, it's been okay with the company and I haven't had any problems with anyone there in Spark.

We live in California. PG&E had been our long time provider. A Sparks Energy rep came to our door one evening. The rep was a very young, very polite, very convincing lady who explained why we should sign on with Sparks. We were told how much money we would be saving and how Sparks is committed to customer satisfaction. When the new bills started coming in it became extremely confusing to understand. PG&E was still sending us a bill. Enclosed in the same billing envelope from PG&E was a bill from Sparks. Yet when I called PG&E they could not help me. I was instructed to call Sparks. My mother has called Sparks 3 times. Each time she has cancelled with them. Each time the reps say the contract is cancelled. The only letter we received from Sparks was a Welcome letter sent 3 weeks after the first cancellation call was made to them.

Spark energy is a scam. They came to my door and convinced me into signing up. Talked about saving money & comparable rates. After a year they increased their rates to an amount that's insane. My bill ended up being 4x versus a neighbor who just has the normal adjustable market rate through Nicor (.25/therm versus mine which hiked up to 1.25/therm). I called & they wouldn't do anything about our current bill besides offering some "very valuable coupons via email." Thanks, but no thanks. Even if I had signed up again they would not adjust my current bill. We have a large family & cannot pay these insane bills from them. They don't care & aren't willing to help in any way.

Spark was cheaper than other electric and natural gas providers. Since using them, I've had lower bills but I switched away from them because there was another company that was less expensive.

I have Spark Energy because the representative came to my house and told me it was cheaper. But I feel like my bill is more than what it used to be, although it's not crazy expensive.

This is really a very horrible & depressing experience I ever had with any company in a very long time. They just scam people into using their services by providing low monthly rates during the contract and then switch without a warning and charge ridiculous fees. I don't know when the contract expired and the rates went to month-to-month basis. There was no communication. If they need money or want you to sign for new services, they come knocking on your door or make umpteen calls but when there is a rate change that will adversely affect you, it is not their business then. Even if I am willing to work with them to extend the contract, they cannot backdate the fees, they want you to suffer from the higher rates and payments. This is really a scam and everyone should avoid this company.

My last two bills are so out of line! $187.00 for January and $239.00 for February. Unaware that I was to renew a contract, Spark Energy raised my rate to 1.39900 per Ccf. My bills with Columbia Gas would have been 69.00 for Feb and $89.00 for Feb. When I called to cancel your service I was told I was sent something to renew my contract. I never saw anything and no one from this company ever notified me by email or phone. I am so disappointed that this company took it upon themselves to raise my rates without my approval. What a scam!

Sparks prices draw me to them. I've had another provider in the past and I didn't like it. All the other stuff of it is not good at all. The monthly bills were too high compared to Spark. Everything with Spark was nice. They're always friendly, and able to answer any questions. Working with Spark Energy made my bill go down. Before I got Spark, my bill was real high. I was about to discontinue my bill and then my bill went down a lot, so I can see it now.

I received a final bill from Spark Energy when I discontinued and went to the budget plan for Nicor. They sent me a bill that was 3 times as much as usual monthly bill I was getting billed for through Nicor Gas. I called to have them explain this bill as there was no explanation for this amount. The bill had zeroes in usage and the same meter reading in previous and current, billing period was same day 12/16/2015 - 12/16/2015 with number of days as 0. I requested a itemized bill and since the due day was coming up I inquired about any fees or late charges because I always pay things on time. They said they would send and there would be no fees. I received a bill in the mail a week or 10 days later, this time with 30 days in the billing period, but zeroes in previous meter reading and the current meter reading was the same with the usage showing the entire current meter reading. Oh and there was a 4.95 monthly fee added.

Spark Energy came by the house and that's how we heard about them. Their rep was very polite, nice, friendly and explained things to us. The rep spoke to us about the program and how much cheaper Spark would charge us than what we had before. Their fee was a little much cheaper than the rest of the other companies.

I'd recommend Spark Energy. I've told my stepdaughter about them. Their representatives have done me good.

I've had an excellent experience with Spark Energy. It lowered my bills. Its service has stayed the same. ComEd still provides the lines, but I'm now buying energy from Spark instead of them.

This is the first time I had Spark and so far it's good when you don't have to pay a hundred and something dollars. I only live on widow disability and so I went with them because of their low rates. When I lived at other places, we had gas so my electricity was at $30, sometimes $40. But now that I got electricity, it was at $149 then got it down to $100. It’s terrible when I got to pay this and that, and I bet they are getting richer and we’re getting broker. And then now when I saw it's $73, my money management person is going to be really happy. We’ll see how much next time. I'd like to save some money to go on a trip somewhere and see my daughters whom I haven't seen in awhile.

In September I had a Spark Energy rep come to my door. I was told I would have a lower bill and that regardless of my tier that my bill would be cheaper. I asked if it would affect my CARE services, she said no. When I just checked my bill I was paying almost $20 more than with PG&E alone. I am not saving money as promised. I called and informed them that it was costing me money that I could not afford. They said I would have to pay a cancellation fee and after talking with a supervisor I would have to pay $50 to cancel. Even though they did not tell the truth about the services cost.

This is the most horrible experience I ever had with any company in a very long time. They just scam people into using their services by providing low monthly rates during the contract and then switch without a warning and charge ridiculous fees. For one month I owe them $200 and the only gas I use is for water heater. When I called they told me that it is up to me to know when contract expires and that I still will be with them, just at much, much higher rates. It is probably stated somewhere in the pile of pages in our contract, but important information like this should be communicated to the customer and not hidden. Nobody is helpful from this company. STAY AWAY.

I've had Spark once and my experience with them was very good. I got a letter in the mail saying that it's gonna be cheaper so I signed up. I selected a fixed rate energy product from them. Price stability was important to me.

I signed up for services with Spark in August 2015. Thanks to a salesperson who was knocking my door and try to provide me spark gas services. I was told that using their services I was going to lower my gas rate and that it would be more even on a monthly basis throughout the year. Now that December passed I got my bill and it's higher than what I had paid with my PG&E. I can't afford to pay the cancellation fee or I would cancel immediately. This is a nightmare if I'm not happy with their rate and they are not promising what they're selling. Now they want to ripping me off on the cancellation fee to get more money out of me. I will not recommend this service to anyone. If I would have known it was going to cost me more money to use them then I would have never signed up. I'm a very real upset customer.

Spark Energy is way better compared to my previous providers. They have great customer service and answered all my questions. Spark has been really good so far and I like their service.

They will cost you more and not let you cancel at the end of your contract without A LOT of grief. Will be contacting the PUC tomorrow.

I just recently switched over to Spark Energy. I was spending too much and selected Spark on the basis of their favorable rate compared to others that I saw on the internet. The purchasing experience was good.

I signed up for services with Spark in June 2015. Thanks to a salesperson who was knocking my door and try to provide me spark gas services. At first I said "NO THANK YOU". She was keep insisting telling me that using their services I was going to lower my gas rate. .69 cents per each Therms. No matter if I go more than 5 or 6 therms my rate will remain the same. Now that December passed I got my bill and it's higher than what I had paid with my PG&E. From last year, so I called to cancel my service. NOW they are telling me that since I used more therms my rate have to change. When I said "I would like to cancel my services" they said "okay HOW would you liked to pay the cancellation fee of $145.00?" I said to the rep. "As far as I knew the salesperson told me that I can cancel my service anytime and no cancellation fee will be apply."

I was contacted promptly by the office of the president of Spark. Mr Luis ** resolved my issue within hours. I cannot state how grateful my family is for such a quick resolution.

I'm on Spark Energy's Green product because the salesperson said it was the best thing for me. Also, he told me that I’ll save money, which was not true. Spark Energy is very expensive, and their people were very quick to get me off the phone. I used another provider in the past with better service and cheaper prices. I lost my time with Spark Energy, and I will not be going back with them.

If you decide to go month to month versus contract with the view that gas costs will drop (and they did), Spark jacks your rate to 4x spot. I called and they refused to fix. Obviously I cancelled service. I'm contacting attorney general, my IL congressman Ron Sandack, and Chicago TV and newspapers. Spark is an unethical sharp dealer and should be barred from offering to consumers.

Spark is great. It has a lower rate and it costs less money, which is nice for senior citizens.

This company is promoting green energy but they are charging almost triple what the local utility charge for the same amount of gas. They send no updates on rate increases and work in the dark. They should be monitored by the CPUC and banned from supplying service to people that believe they are helping the environment. We are getting scammed.

​I like Spark Energy. They're great and better than my previous provider. ​I've recommended​ them to a couple of people.

Spark Energy's team is friendly but it took months to get activated. I called once and thought it was all done. Nobody called to tell me that there was a problem. My monthly bill hadn't changed, so I thought it just takes time. I called again and they said some information was not matching. They updated and two months later, they still didn't change it. So I called again and they said they'd take care of it. Overall, it took like 3 calls and 6 months to get activated and that was disappointing. If something got changed, they should have called us to find out. I don't know why they don't monitor that something got changed.

I have received an outrageous bill from spark Energy for the month of December. When I called to talk about it they said because I didn't renew my contract they are charging me a daily rate. Nothing was mentioned to me about any renewal at any time and I did not receive any letter from them stating about the renewal. I am their customer for over a year and paid them on time all the time. They don't even show a courtesy to at least handle the current bill with lowest rate even when I agreed to forget about the December bill and agreed to renew my contract.

The low rates from Spark attracted me to it. Also, the representative was friendly and explained everything really well and clearly. I chose their green energy product because it's better for the earth. And it has been good and smooth.

The reps from Spark were really nice when they came out to sign me up. They conversed with us but kept it professional. They have an awesome customer service.

I had a contract with Spark Gas to supply gas to our home which contract ended on December 1st. I called on November 19, 2015 to cancel our contract, and called another supplier to ensure that they would continue supplying gas. On January 12, I received our gas bill which was quite high and called our gas company and was informed that Spark Energy was still supplying gas but at an enormously high gas rate. I contacted Spark and was told that I was not on a contract as I had never cancelled the contract; thus, the contract never renewed. While I cancelled the contract, I had to cancel as of today, the cancellation could not go through for another month.

Few years ago I faintly remember seeing a flyer. I called the company and they promised pricing to be same or better compared with PG&E, local than current gas provider for usage (not delivery). Trusted the words and did not cross verify later. After seeing hefty bills I started investigating and came to know over the years I was overcharged 2-3 times on average, approximately. I was very shocked and disappointed. Upon calculations, this amounts to thousands of dollars of overcharge.

I had an okay experience with Spark Energy.

The reason I signed up was to save on my monthly bill for gas since it was only available for gas. The salesman was very nice and explained he used this company for his gas and what I thought was everything to me. I didn't notice my bill had gone up almost double for gas since I switched over until this last month. My bill showed gas price from Spark at a current rate and the PG&E delivery rate for almost the same price. Double paying for the same thing since delivery fees are included in what I was charged by PG&E prior to the switch. So the information by the salesperson was misleading by telling me it would be about the same. I called and they told me that they had no control over the delivery fees and that I agreed to their rate.

I have missed my due date by 5 days and they are calling me 4x a day everyday since the day after my bill was due. Ridiculous and I don't recommend them. I get it Spark! I know when my bill is due. I DON'T need you calling me 4x a day to remind me.

I was trying to go green so I chose Spark Energy's green product. I've had no problems with them so far.

I don't want Spark anymore because it didn't benefit me. Nothing changed and my bill didn't go down. The man said my rate was going to be one thing but it never was. If I canceled I would have to pay $100, so I just let it go. I'm not going to renew it. It wasn't good.

I’m trying to pay the lowest kilowatt hour charge there is. I have electric heat so I got to be real careful on it. I did an online search of energy providers and went through their new customer plans, and I found that Spark Energy was the next cost-effective provider. It's all good. I pay my bill with CheckFree.com and everything’s working out great.

We were looking for a better rate so we got Spark Energy. It's not as high as our previous provider, Direct Energy, so we are satisfied with it. .

A man and a woman came to our house and told us about Spark. The team members at Spark treated me well in my interactions with them. I decided to use Spark because my electricity bills came up high -- it was not normal and more of a ridiculous amount. So I was trying different companies to feel the change. I chose a green energy product because it's clean energy. They offered a term and I want to see what it would be like if it had worked out. I have to wait until the winter to see if there's a price difference.

I signed up for services with Spark in August 2015. As far as I knew everything had been going swimmingly well. That is until December 2015. I received a bill in the mail from spark energy for $100 for cancellation fee. First off just in order to find out that it was in fact a cancellation fee I had to spend approximately 15 minutes on the phone. Second of all I find out that the reason for this cancellation fee charge is because they've not been receiving payment from PG&E.

Spark Energy is cheaper than other electricity and natural gas providers. I had used another provider in the past and they were more expensive. I didn't like the service, too. I'm good with Spark so as long as they're cheaper.

I have never received a notice that my contract has expired. When I received my billing they doubled charged me what PGE had charged me. This isn't right. I am on a fixed income. How can I cancel the contract altogether. Phone call what staying on the cell phone 60 mins and what email address do I use that works. Plus they charge $100.00 to cancel the contract. Really! I thought they wanted to help people with low fixed income not scam us. And if they checked my billing statements they will notice that my statements have always been low. That should have told them. I have not ever received statement notice that my contract needs to be renewed. And now after all of this that has happened I want to cancel it. I don't need this added stress. PGE bill was a lot lower than yours!! Now I want it canceled!!

Everything is okay with Spark Energy and I am happy with the experience.

Having been recommended by a friend and having a good rate compared to others, my wife and I decided to take a shot at Spark Energy. It’s only our second month into it and we are pleased as to what’s going on. It took a little bit to get it going and on track but once we did it and got all the blips in the road cleaned up, we were happy. We really noticed the price difference and it's nice that it's given us extra money on a monthly basis for our electrical bill. Also, they did what they said they were going to do. I would recommend them.

I'd recommend Spark. The rate they're giving me is fine, but I'm interested in getting a lower rate for energy.

My rates are much better with Spark Energy and it has been a very good experience with them.

Spark Energy is cheaper than my previous provider and with them I'm saving a little money.

I am extremely dissatisfied with Spark Energy. In August 2014 their sales guy came to my door suggesting by enrolling to receive gas with Spark Energy, my gas bill will go down. He also gave me fixed rate etc. But after enrolling with them my gas bill rose to 7 times high. I repeatedly called Spark Energy to explain sudden increase in my gas bill and so many unexplained charges but they never cooperated. I was pushed between Spark and PG&E but did not get my bill reduced. I want Spark energy to return all my money, I am extremely unhappy with them and will never recommend Spark Energy to anyone.

We're not currently setup with Spark Energy and we never got converted. We had been working for somebody that is helping us get setup and we kept getting confirmations that we were setup. Then I received a couple of calls back saying something wasn't setup. I candidly do not know what was not ever setup. We are very dissatisfied with the experience.

A Spark representative came to my door and presented Spark as a significant savings from PG&E due to the fluctuating prices at PG&E. Quite the contrary. Spark is expensive and I recently calculated that I am spending more than 2 times what PG&E would be charging me. Furthermore they lock you into a contract that cost $100 to cancel. This is what is commonly called "highway robbery" and a total misrepresentation of what is actually offered.

I'm very upset with Spark Energy because they've been calling my house and they told me I'm gonna receive $75 each for me and my mother, and then after two months they send me a bill that's over a hundred dollars because it's canceled. I don't understand anything about this. My daughter called Eversource and they said my bill is over $500 because it's canceled with the program and I changed programs 12 times, which is not true. They said they don't have anything in the computer with Spark Green and then I got the bills on my house to pay over the 500 a month. That's why I don't understand them. I don't know what's going on. I'm struggling to pay my bills because I am in disability for two years and I have no work.

We're not too happy about the Spark because I'm paying too much for it. I was tricked into it when a person came to my house and installed the cable, internet and phone then he told me about spark and that my mother was saying yes so he asked for the light bill that's under her name. I gave it to him and I noticed that he was signing me up for spark. Then I got a letter a couple of weeks ago then a guy came to the door a couple of weeks later and told me that my application that I had put in Spark didn't go through and he was here to finish the work that the last person didn't finish. That's when I found out that that guy signed me up for Spark.

I went to my actual electric company and did the conveyor. I went by who would give me the lowest confirmed long-term rate, and I picked Spark Energy. Everything is as expected.

I chose Spark over another electricity and natural gas provider because it was cheaper than the one I had. The price stability of any energy product is important to me. I'd recommend Spark.

Spark Energy was cheaper than the one I had previously and price is important to me so I went with them. The service seems to be the same as my previous provider.

We're considering ending the contract with Spark at the end of the year because they're more expensive than our old provider. Spark's generation rate is 9.69 kWh, whereas the other provider's standard service rate is 8.228. We moved to Spark because of the size of our bill and wanted to reduce our monthly cost which hasn't happened. Our bill is now $500 a month. Everything is well with our experience except for the billing rate as it came in as a shock. Our entire experience is disappointing.

I signed up for Spark Energy electricity supply earlier this year and have received their services since then. My billing is conducted through Eversource and I pay my bills promptly. In late October, I received a most threatening and alarming letter from Spark Energy. Printed on pink paper, the heading was in bold: TERMINATION NOTICE. I was informed that my account was past due and the failure to pay will result in a termination of my gas service. It went on to threaten that it was an urgent matter and that Spark would pursue all legal remedies including, but not limited to a collection agency, which may have a negative effect on my credit score, filing a petition for the collection of debt in the appropriate court of law, or any other remedy allowed by law to collect this debt. In addition I will be charged an additional 33% administration fee should my account be referred to an outside collection agency.

The service of Spark Energy Gas and Electricity is good. Everything is great. But I'm paying more right now than Eversource (used to be Connecticut Line Power), the one that I just left. I got the letter, and Spark is more expensive. So, I've called and spoke to the lady and she said, "Well, you know, they do that." I'm in a fixed rate right now. But comes the winter, they're gonna jack their rates up. So, I'll be paying more. I'm hoping that it will at least be a less. I don't want to be paying more after doing this switch over.

Price stability is important to me so I've chosen Spark Energy Gas and Electricity's fixed-rate plan. I get my bill from ComEd. I don't know if Spark really exists because they're in the background, but I am happy as long as their rate was fine. I have used another energy provider in the past, and they were good at first but then once I got out of the rate plan, the price went sky-high.

I had a really bad experience with my previous electricity and natural gas provider. They didn't send me any paperwork to renew and then last January our bill went up by $500 a month. And I couldn’t stop it because they said “Unless you renew with us, we get to charge you whatever we want.” There were also some statutes that they invoked. Cancelling with them cost me $1500, because it will take weeks for it to go through the whole system. I was looking for someone else that was a little more above board, so we decided to use Spark. I selected a fixed energy rate product because price stability is important to me. I'm keeping quite the paper trail this year, so I know when I need to renew with Spark. The team at Spark Energy were friendly, courteous and they answered a lot of my questions. I wanted to make sure I didn't end up in the same boat as before.

I have been switched to a different program by 3 different people in a 60 day period of time, claiming that "the previous person put us in the wrong program." In September 2015 I received a bill directly from SPARK Energy charging me $100 for changing my rate plan, which they sent their employee to do in "error correction." Now, my current PG&E bill says $227.04 current bill, but in total amount shows $200 more than current bill with no explanation as to why.

After speaking to Spark Energy, they resolved the billing issue with PG&E.

Very satisfied with Spark Energy. They have a fixed rate, and a stable price is important to me. I’d recommend it to people.

I am happy with Spark Energy Gas and Electricity. My experience with them has been fine, and it is what I have expected.

Someone from Spark Energy came to our door and said they could lower our rate by agreeing to the service. It seemed like a good idea so we agreed. Right now it's hard to judge if the rate decreased or it was just that the weather improved so we didn't have to use our heat or electricity as much.

When I was living in BayArea (Fremont), CA. In November 2014, I was approached my door to door salesman from Spark Energy and told that I need to enroll on Spark Energy and I am qualified to receive my PG&E Gas bill at discounted rate of 50 cents from PG&E, as Spark Energy is supplying to PG&E. I just need to continue paying my regular bill to PG&E. After confirming my account they said I was enrolled. I left the place on October 1, 2015 and now I get a call from Spark Energy saying that I need to pay termination fee of $100 else, they threatened to send to collection agencies!!! I was shocked and asked where is this $100 bill coming from? And they said that since their contract with PG&E is discontinued from Aug 2015 I need to pay this $100 penalty. I was shocked!!! I clearly explained that I have never signed any contract with PG&E and I have always paid my bill on time.

I'm happy with Spark Energy. I'm on a Green Product with them and it was better and cheaper than the one I had before. Also, I didn't have any problems with their team. The rep I spoke to was friendly and answered all my questions.

My son told me about Spark Energy. So far, my experience with Spark Energy is good. I’ve been given what I need. I decided to use Spark Energy because I was going for the lowest price. I’m in an all-electric home so I don’t use gas. When I was getting enrolled, the team at Spark Energy was very nice. I think that Spark Energy lowered my monthly bills. I’m on MS disability so the lowest cost is very helpful.

Door-to-door shady salesmen making me feel like they were town officials demanding to see my current electric bill. I asked for THEIR information and they said they only had a list of billing account numbers. Scammers!!! Stay away from this company! Based on reading about them I am just a lucky person who shooed them away from my door. They made it sound like I was in trouble! These guys are EXCELLENT actors. Be careful.

Price stability is important for us so I signed up online with Spark Energy. It was a fixed rate for a year and wasn't variable. We have a 400 sq ft home and a 2800 sq ft barn and every little bit adds up. So far it's been good. Hopefully, Spark Energy will be part of the reason why people want to be a little more efficient with energy.

I'd recommend Spark Energy. My overall experience with them has been fine.

I have used other electrical providers but decided to choose Spark because they were cheaper and they have a stable price.

Spark Energy had the 12-month contract and weren’t going to fluctuate the prices, so I went with them and selected a fixed rate energy product since price stability is important to me. I’ve used another provider in the past, and Spark seemed more reliable. The other company fluctuated too much every month and kept getting higher. Also, their team has been very helpful anytime I call, and the company has given me peace of mind since I don’t need to worry about having to check the fluctuated rate every month.

Spark's price is a penny lower than its competitors so I signed up with them. I'd recommend them. But if they raise their price, I'm going to dump them.

I have been a diligent and loyal customer of Spark Energy for almost 7 years and out of nowhere and without prior notice, I have been collectively billed almost $1000.00 on my last two bills. This is a Single Family residence (Not a commercial residence) occupied by just one person... and that's me. I called to inquire on Friday 9/25/15 and Customer Service Rep thought it would be best to add insult to injury. This is broad daylight RIP OFF of the highest order. It sets a new president on GOUGING. If the unscrupulous robbery attempt is not resolved immediately in a satisfactory manner, I will be escalating my complaint to all avenues and watchdogs possible. This is frankly unacceptable. So much for customer service (more like customer disservice)! So much for patronage and loyalty!

Overall, Spark Energy Green is fine and I'd recommend them to others.

We compared rates and went with Spark Energy. As long as I get the gas and the electricity, I don't see no problems and everything is good.

I'm happy with Spark Energy. I would recommend it.

I looked into electricity and natural gas providers because of the low rates and got Spark. My rate's fine with them, I just hope it would continue next year.

Spark Energy has been excellent. Overall experience has been very, very good. Best supplier I've had.

I was convinced to sign up for Spark Energy by a door-to-door salesman on a very cold night last winter. I felt for him, and heard out his pitch. I asked if the energy was from renewable resources and he said that it was, so I signed up. I recently received a disclosure label in the mail that explains exactly where the energy comes from, and I'm very disappointed to see that it comes mostly from nuclear, natural gas, and coal. Only 2% is from wind, and 1% is from solar. I believe I was misled, and hope to cancel or change my plan without penalty as soon as possible.

The people at Spark Energy were very kind. Those specifically that knocked on my door were very nice. I was trying to keep my price locked in so I went for Spark Energy. It’s better than my electric provider in the past since it’s much cheaper. Green Energy product is the way to go. Energy efficiency saves money. I hope they keep up the good prices and keep the customers happy.

I'm satisfied with my experience with Spark Energy.

The door-to-door salesman from Spark Energy was friendly and informative. He offered me a lower rate than anyone else I found. I wasn't aware there were different types of energy through them, but I chose the green energy because I prefer to have something that's better for the environment. I've used another natural gas provider in the past and comparing the two, Spark is cheaper. I'd recommend them.

A young lady by the name of Maria ** came to my house on Aug 27, 2015 and asked to see my electricity bill. I showed her my bill and she proceeded to fill out a form, I asked her what was she doing and she said she had to keep track of all the people she talked with. I saw the form and it said NATURAL GAS AND ELECTRICITY ENROLLMENT FORM. I told her that I was not enrolling in Spark Energy because my electricity was cheaper than theirs. She proceeded to tell me that I was not being enrolled. I DID NOT SIGN THE FORM and as soon as she left I called the company and told them that I wanted to make sure that I was not enrolled. The person I spoke to gave me a cancellation confirmation number. I received a letter in September thanking me for joining Spark Energy!!!