Spark Energy Gas and Electricity Reviews

Our provider was PECO before Spark Energy. We changed and saved a penny or so per KW. Our electric bill is high, but we also have a home built in 1880. Yesterday we decided to have Peco do an energy audit. They showed us that our current rate with Spark is 19 cents/kw—almost 3 TIMES greater than PECO’s 7.2 cents. Due to “electronic billing” and never expecting to be screwed by Spark Energy I missed it. I’m sure they had the contractual right to triple my rate; however they are morally bereft. Relying on billing trickery is a bad business practice.

I love Spark Energy and I have no problems with them. I initially learned about them through a friend and after hearing how great her experience was and how cheap the rates were, I went with Spark. I chose the Green product and so far, Spark has been great. Most providers are more expensive and I've had people try to switch me but I never switched because I'm in a four-bedroom house and my bill would be 110 which is a very low price every month. And if I have an outage and a reason why it was out, they talk to me about it. But I tried to pay my bill online but their website wouldn't allow me to, so I did it over the phone instead. Other than that, I always recommend Spark to people.

The Power to Choose website in Texas gives you the best rates of all the different electricity companies, and Spark Energy had one of the best rates. I’ve been using them for a while now and the experience has been good and easy. They do exactly what they say they’re gonna do, and they provide good electricity and service. They also started doing what I was hoping they would do. It was to give us a little bit more heads-up on when the contracts were up, and then calling and warning us that the rates would go up. The reps I've dealt with have also been professional, easy to talk to and fairly helpful when necessary.

With Spark our electric bill was $120-185 a month. Cancelled Spark and our electric went to $68-90 a month. I believe it's time for the government to investigate these types of companies' practices. I will be contacting my local representative. I'm sure any positive reviews on here are fake which can be verified by checking actual reviews on Yelp.

I have Spark Energy for a number of years. I looked them up and went with them initially because of their prices. I chose the Green product as I do a lot of green myself and my family. Their service is comparable to what I had before and I haven't had any significant problems with Spark. I had a few billing issues but they were clarified. However, I had a few concerns and when I clarified with their customer service reps, it took a while longer than I liked to. Still, if I was asked about them, I'd tell others that Spark seems to be a good company. They provide reasonable electricity cost and have different products.

I was a Verde Energy customer and then Spark bought them. I just grandfathered in and I'm on the Green 24. There was more use of solar power in their product line so I was interested. Also, price hasn’t changed too much in comparison to Verde Energy so it’s been good. I’m a heavy user, up at 3,000 kilowatt hours, so $300 a month is typical with all the air conditioners.

I liked the low rates of Spark Energy. I got a fixed-rate product from them since price stability is important for me. They're comparable with the other electricity and natural gas providers that I've used in the past. With autopay, there's the ease of payment and getting invoices or notices that one energy provider I used before didn't have. The interactions that I've had with the representatives of Spark have all been positive. I've been happy with the service and the rates that I've had so far.

I like Spark Energy and I have been with them for a year now. The fixed range energy product was what they recommended to me and so far, I’m good with it. I’m not surprised or overwhelmed when I look at my phone bills. So, I’m content with it. Also, I was getting over with my light bills with my previous provider but with Spark, it wasn’t. I have recommended Spark Energy. In fact, I got my sister switched over, too.

I bought a house in 2007 and this was probably about four years after the regulation in Texas. I needed to get some electricity. At that time, Spark Energy was the easiest and the cheapest. I like the ease of signing up with them because I was buying my first house. I was a commissioned officer in the army in my early 20's and I didn't have to put down a deposit. They could also get the energy turned on when I wanted it. Right now, I'm paying four cents per kilowatt hour and at that time it was about 15 and I was pretty excited.

When my friends start talking about their bills, I tell them to contact Spark and see what they can do for them ‘cause they have been great for me. I went online several years ago to try and compare the electrical company that I had then. I was looking for a different rate. At that time, Spark had the lowest rate. They had a billing problem at the beginning though. They lost things and didn’t send bills. I had gathered that they were new and that they had a new billing system. But they got that worked out. The agents that I talked to are knowledgeable. In addition, you talk to the same ones over and over since they have a limited staff. They remember me, and I remember them. In closing, Spark is great. I have been so happy and satisfied with my electric bills, the lowest I’ve had my entire life. They have never been over $150 and those were in the middle of a hot summer.

I am currently on Spark Energy's fixed-rate energy product. The cheapest possible way to get energy is important to us. Setting up an auto payment with Spark has been fine. I'd recommend the company.

Spark Energy was reasonable with their pricing. I am on a fixed rate energy product so I know what my bill is gonna be every month. I was with Verde before and they were all right but for some reason, they said that their price was gonna go up, and they referred me to Spark Energy.

I was with Verde and they changed over to Spark. I used to have Stream Energy but Spark is a lot better. My bill has been a lot less than what it used to be, especially with my wife being a stay-home mom and having my grandson. It hasn’t been above $200. Everything’s been good so far.

My friend used Spark Energy and she was saying that they are a really good company. So far, I have no problems with Spark and getting my payment processed has been really good. In some months, I noticed that my bill was lower and then other times, it was not.

With Spark Energy, we would get $60 off if we crossed a thousand watts. We were saving a lot in the first year but not anymore. The bills are so high in the past few months. Still, I renewed my contract with them. I did it online and it was easy to navigate their website. Also, I spoke to their customer service and they were helpful.

Spark Energy bought Green Energy, the company I was with. The price stability is really good and I like it, but my bills were lower when I was with Green Energy.

I am on a green product with Spark, which is the same product I had with Verde before I switched. I believe you should give a little bit back. My bill is about $70 higher now though. Their bill also seems to be impossible to read. I can never really understand what my bill is. I always pay over and I don’t always have a credit. So I always call Spark first to make sure that my bill is paid up then they give me the telephone number for the office. They’ve always been helpful about it. I also like the fact that I can pay my bill online. Aside from paying all my bills, I also like their site for looking at all the readings.

I have been with Spark Energy for almost a year. I re-enrolled with them and it was all right. The people that I talked to asked me a bunch of questions and they were shy.

My energy company before transitioned and transferred my account to Spark Energy. That happened within this year. My bills with Spark Energy are a little higher sometimes though. But I just pay my bill through the automated system on the phone.

After my contract expired with Spark, they increased my electric bill to 3 times the amount. I called customer service multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 6 years, and they don't care. Don't waste your time with this company. This appears to be a very common story on how Spark treats their customers.

Spark Energy was a good choice and it was a convenient transition from my previous provider. I had a couple of interactions with their team and everybody’s demeanor was very pleasant. Also, their rates were acceptable. The experience with Spark was seamless and there were no problems.

Some guys came to my house and talked about Spark. I got them since they were cheaper than the other companies and everything was good when I dealt with their team.

I've been with Spark Energy for a long time now. When I signed up with them, it was because of the rate at the time. I got a fixed rate energy product and their overall billing process has been good.

I've been using Spark Energy for four years now. There were door to door sales people walking around the neighborhood then. It was somebody else, not Spark Energy and Spark bought them. It was supposed to be GreenEnergy and it sold me a whole bunch of stuff that it was cheaper than what I had. And it turned out that it really wasn't. But I can't get out of it because I had a two-year contract. Nonetheless, the contract I had with them expired. I just left it alone. As a matter of fact, it has now turned into a rent house and I wouldn't have to pay it, but now I have to pay it again. The bill is not that big right now, for the house is empty.

I received a letter from Verde stating that they were doing something different and they changed me over to Spark Energy. I wish I got a lower cost with them. I have gone from three bedrooms, two full baths, with five people living in it, and my light bill was no more than $170. Now there’s just two people in our house and it’s summertime, but my bill has never been over $200. But with Spark Energy, even on the contract, it’s always been over $200. It was $216 this month and $263 last month. I spoke with someone from Spark and they told me I was still on contract. I would call them again to know the expiration of my contract so that I could try to get on another plan or to see if they have any specials to offer.

My experience with Spark Energy is the best, ever. I had seen their ad online a while back and I opted to use them because, first off, they are natural gas and secondly, they are cheaper than everybody else. Green energy is better for the environment, and since having the service, there has also been a big difference in my bill, in a good way. It saves me money, thus giving me more room to pay for other things like getting the house repaired as well as car repairs. Spark's auto-pay and the whole online experience are easy. And every time I call their customer service, they are always professional and helpful. So, I always recommend them.

I received a letter from Spark Energy saying my contract was about to expire. I called Spark and was told they no longer had my account. That it had been transferred to Verde Energy. I called Verde and was told they would not have my account until Sept. About a month later I got another letter from Spark saying my contract with Spark was about to expire on Aug. 2. I called Spark and was told that I did not have to do anything. That my rate would stay the same and my account would be transferred to Verde at my current rate. I called Verde in Sept. and was told that the account had been transferred as of Sept. 1 and my rate was the same as it had been with Spark. I got my bill for Aug. and my rate from Spark had doubled.

Spark Energy bought Verde, which was the company I had before, and the rates have gotten up. It caused my mind to shop around. If Spark lowers their rates, that would be better.

I was on a very beneficial plan with a previous provider when my account got transferred to Spark Energy. When my first bill was crazy high, I called Spark and asked them to reduce my billing rate down to the rate from the other provider, but they would not do it and I got stuck for almost a thousand dollars of the electric bill. In that conversation, we got me down close to the rate. The rep I spoke with was not kind. Spark had emailed me and she said that I had some time to respond to it but I didn’t, so I got to pay my bill. Because of that, I’m actively looking to move carriers right now.

Spark should offer more competitive rates. We stayed with them after it got transferred from Potentia thinking it would have the same value. However, it cost a lot more and the billing is all I’m getting out of it.

Spark Energy was a little bit cheaper at the time compared to the other providers. However, they have a lot of problem with their billing nowadays. We have a lot of meters with them and with other companies, and we get five bills at a time. We got about seven meters, but Spark would only let us pay two at a time and then a few days later they’ll send us a disconnection notice because we hadn’t paid it. We finally got most of them on auto pay but even then I don’t think they collect the money that way. I called Spark and they said to call back later and then that’s that. By the time I try to get back, they’ll send a disconnection notice. We’ve always tried to pay our bills and we’ve paid a lot of money to Spark Energy. We’re probably gonna find somebody else.

I got the fixed rate energy plan from Spark Energy as it seemed to have the lowest long-term cost. I have a contract right now with them for two years. As for renewal, I'll have to call them or go to their website and look at what I wanna do. Otherwise, I'll automatically roll over to a one-month recurring monthly break thing where it’s about four times the size of my normal rate.

I started doing business with Spark Energy after they took over another company. However, I didn’t pick my plan. They said they mailed me one, which I never got. I had to recede the water at my house due to Hurricane Harvey. I lived in five places in nine months. When you live in five places over nine months, things get lost. I never signed up for a plan, and they just put me in one which turns out to be very high. My son has Spark Energy also and he’s paying about one-third of what I’m paying. When I called to complain about the high prices, that was when they said they sent me out a new renewal. I also had to go to three different people and climb the ladder through the whole process. They gave me an $85 courtesy discount on a one-month bill because they were saying I was on a month-to-month.

We've been with Spark for over 11 years. Definitely a company to be avoided. We have always renewed our contract on time... until last month. We were 4 days past our contract date when we first made contact with customer service. Our bill was 3X our normal bill. First off, this was our fault. We received an email regarding the upcoming end of contract, and we failed to renew in time. So life happened, and our contract lapsed for 4 days in the 11 years that we've been with Spark. This 4 day lapse cost us over $300! We called customer service multiple times to see if they would be willing to help us out. We were told each time that there was nothing that they would do to retain us as a customer. We have never missed or been late on a bill. We switched providers after 11 years, and they don't care. Don't waste your time with this company. This appears to be a very common story on how Spark treats their customers.

My services got transferred from another company to Spark Energy. Spark has a higher price but I've yet to actually looked into it as it's summer here in Houston.

Spark Energy bought out the previous company we were with. Spark didn't honor our old contract so we had to set up a new one with them. When I called them, they offered good rates so we stayed with them. My first bill from them was $500 so I called them to find out what happened. Their reps said that I was not on a fixed rate. So, I had to pay the $500 and then they put me on a fixed rate arrangement afterward. My bill then went down to $300. I was hoping that the next month it would be a better rate but it wasn't. Instead, I ended up paying another $300. While I'm hoping things start looking better, everything has been good with Spark and I haven't had any problems with the company.

Spark Energy's rates are better than my previous service provider. I got the Fixed Rate product from them. Transferring service to them was pretty straightforward and their reps were helpful and quick. Also, I liked that I could be locked-in with a specific rate instead of a variable one that could jack my bill up too high. Their site is easy to navigate and renewal of service can be done online.

I have been a customer for six years. My Bill went from its regular rate about 150 a month to 692.00 the next month and then the next month was 535.77 dollars. Since I had it on autopay they were collecting their money. The customer service member said they sent mail, but I had never received it to renew my contracted rate. Since I didn't renew my contract with them, they had to charge me the higher rate. I asked their rep in July if I renewed my contract with them would they credit me the outrageous charges they charged for my last two bills & she said no.

I was paying 7.32 cents/KWH and my plan was for 6 months. I never received a letter informing me that after six months the rate will be 13.95 cents/KWH. In other words... my bill came for double of I was paying. When I called customer service (by the way terrible customer service) they just said... "sorry we send you a letter and there is nothing we can do. If you want... go to the post office and find out what happened with the letter..." STAY AWAY FROM THIS COMPANY!!!

Shame on me. Bait and switched by this outfit. STAY AWAY. After 1 year of decent pricing for electric service GOT CLOBBERED with a monthly bill THREE times higher than average. Their customer service is pitiful.

My elderly mother on a fixed income signed up with Spark Energy, thinking she could save some money. The charges were attached to her PG&E bill. She didn't save any money, because PG&E attached extra fees for delivering the gas. We cancelled her service, and thought we were done. A few months later we got a notice saying we still owed $100. It was a notice, not a bill. We never got a bill; it was never explained what this $100 was for, and it had not been included on the last PG&E bill with Spark Energy charges. Now, they have turned it over to a collections agency (GC Services LP) and we are getting letters from them. Spark Energy is either ripping people off, or is terrible at bookkeeping. Either way, it has caused my elderly mother a tremendous amount of anxiety, which is not good for her health. Avoid them or it will cost you!

Your payment balloons, and take months to get off, you end up paying through PG&E, but then finally after thinking I was done after paying 4xs what I should have, I get a letter in the mail saying this is the final notice and my $14 balance is going to collections. I never received any previous bills or statements. It was supposed to be done through my other bill, this is a scam and I hope there's more class action lawsuits against this company cause I'm in.

We have been calling Spark Energy for the past 3 months trying to get them to cancel their service after learning that not only do they charge but our own electric company is also charging us for the same service. They seem to have no records of us calling and they tell us that it has been "taken care of" but then we're charged again the following month. The person on the line claimed that the number generated is not attached to our Electric companies account. These numbers are just randomly generated. We've had them for just over a year and they keep coming to our door to resign us but I refuse to have anything to do with this company. Why am I paying two companies for gas and why is it higher than my electric and gas company? If I see their bill again next month I am refusing to pay... Do not sign up with this company!!!

Sounded like a good deal at first... but they fail to tell you the rates increase after a year if you don't re-sign with them. My gas rates went from about 100/month to over 300 a month! When I called they said they sent letters telling me I have to resign the 1 year contract (which I never received) and when I tried telling them I wanted to switch back to Peoples Gas, they made me wait an additional 3 months to transfer it over. My bills were auto payments and I was assuming the rate hike was due to the cold winters we had... but NO! It was the "surcharge" which was more than the dang bill! It taught me to look at all of my bills closer but also to never trust a third party like this one. Pure garbage!

I have never in my life paid so much in my electricity bill as for the month of July, my electric bill this month is over $450.00!!! I have lived in this house for over 20 years and never paid that much light during any given month. I was switched over from my previous energy company to Spark Energy and you can bet I’m switching immediately! Is it even a legal company? Totally, in shock!!!

Spark Energy has been nothing short of a nightmare with hidden fees, unexplained charges on bills... all they do is threaten to file on your credit if you refuse to pay despite the fact they cannot prove monies are owed. Spark Energy does not profit off the sale of energy, they profit by EXTORTING their "customers"!! If you value your hard earned money DO NOT involve yourself in their underhanded practices. If you have been a victim of Spark Energy I heed you to file a complaint with the Regulatory Commission. I promise you are not the only one! They have a well-documented reputation for being scam artists and liars.

Unreasonable and rude conduct. Unprofessional service! Brought a CCJ against me for £2,000 for an old property I use to live at despite knowing where I lived and having my contact information. Turns out I only owed them £160!! Thank you Spark Energy 10/10. Avoid at all costs!

My father an older single man recently transferred his gas bill into his name as this is a new process for him. He is also on medication for epilepsy and mentally struggles with comprehending new processes. His home was approached by several "suppliers" as he disregarded all due to his wishes to only go through Peoples Gas. We never heard of Spark until we were advised by Peoples Gas they were on my dad's account as the supplier as their charges were more than his actual gas usage. When I contacted Spark they advised they would conduct an investigation into how my dad was signed up as he did not remember speaking to Spark only Peoples Gas. I was then advised there was a recording of my dad authorizing enrollment Spark.

They solicited our mobile home park in May of 2017. I stupidly bought their lies that they were the wholesale company to our beloved PG&E in CA, and that my rates would be much cheaper if I went with them. Note in the dead of winter my combined bill might be around $125. I live within 700 sq ft., and on disability, so I thought maybe I could save a few bucks - WRONG! My gas bill alone was over $130! Then I call to cancel, and now they keep calling and harassing me! My contract was up until June, BUT because I made a request for a cheaper rate that I found on their website, it created a new contract now lasting until August 12! They Never sent me an updated contract reflecting this so I am LIVID!!! They should stay in their own state and leave the rest of our country alone. RIP OFF! DON'T FALL FOR IT - NOTHING BUT GRIEF AND FRUSTRATION!

Shockingly unethical business practices! I was a Spark customer for both electric and gas, paid every bill in full and on time, ended my contract and went with another provider. Three months later, I received a "Final Notice" demanding payment of an amount totally unexplained and not related to any bill or invoice I ever received. It was the first I heard of any issue, but the notice included threats of collections and reporting to the credit bureaus to hurt my credit rating. I spoke to 4 different reps at Spark, none offering any process for dispute, just telling me I had to pay this unexplained amount. I eventually found out that Spark couldn't account for payment from People's Gas for a bill from 2 1/2 years ago.

Some agents from Spark Energy came around our place doing door-to-door and Spark Energy was something new and different at that time. I've been with Spark Energy for a couple of months now and they are doing well. Everything maintains a rate, but it's getting cold now so I use a little more heat. I interacted with their reps when I first got involved with Spark and they were good, polite and courteous. They made sure I had their phone numbers and I can call to find out if I need any more information or any questions. While Spark Energy could try to keep a lower rate info for a longer period of time, I would tell others to go ahead and give them a try.

So I made the HUGE mistake of allowing the door to door salesman talk me into using this company to help reduce my bill. He showed me how this would happen on his computer so it looked legitimate. My utility bills have been 30-50% higher all winter. I’ve never had bills this high. When I complained, they offered me a much lower rate. I think they should have offered that to begin with and am disgusted with that business practice. Canceling is a big pain in the butt too. Have to call them 1 day before my contract expires, then call PG&E to restart their gas service. If meter read date is before the cancellation date, then I’m stuck with their variable rates (god only knows how high those could be). Moral of this story... leave this company alone. Not worth the hassle.

I ordered electricity from Spark Energy in March 26 and they required a $150.00 deposit. I paid that and my electricity in my house was connected. Less than a month later on 4/11/2018 they contacted me and want another deposit. This time $200.00. This company is not good and I would not recommend them to anyone!

This is a total RIP-OFF! You don't going to SAVE ANY MONEY with them, Attached is a picture of my billing of March last year and this year comparing I'm getting double charge because I'm using this companies that promote you that will save you money on your bill when they do is double charging. THIS IS UNACCEPTABLE! You guy don't deserve even one star and don't use this service. ALSO THEY GOT YOU ON A CONTRACT AND THE CANCELLATION FEE IS $100 BUCKS! PLEASE DON'T DO BUSINESS WITH THIS COMPANIES!!!

I moved to the property in January 2015. There is no meter readings given by estate agents Foxtons. They haven’t showed where is meter reader in the apartment. I was almost with Spark for only 4months. I paid them around 500£. Only 2 adults and 1 baby in the property. They wants me to pay more 609£. I have spoken to the customer service. They said they will talk to their manager and call back. For 2 years they haven’t call me back. Now they send me a letter from court to pay 609£. 4 months bill around 1000£ for 3 people. Please guys who read my message don’t choose Spark Energy. 100% fraud electric supplier.

My electric bill in December soared to around $1000 from a normal electric bill of $500. By the time I finally got to move to a new supplier they raised my rate from .06 cents per KWH to .10 to .15. After all said and done they charged me more in three months than I have been charged for a year's worth of service. I disputed it but to no avail. They just told me, "Too bad." I have subsequently changed to a competitive supplier for .06 cents a KWH. Stay away from these folks. They will steal from you if they get the opportunity. I was just too stupid to trust them with my business. By the way, a one star is not where I would rate these guys. It should be zero stars. STAY AWAY.

My 93 old father-in-law was being charged 3 times the amount for gas as I. My house is almost twice the size of his. I'm quite upset that this company took advantage of an elderly man. Stay away from this company!

One of the door to door salesman, Montez ** came knocking in an apartment complex uninvited and systematically started knocking on doors on each floor. When he got to mine, my wife answered and he threw his sales pitch. My wife asked if he was from Eversource as we had out meter inspected a week earlier by Eversource. He said he was and said that he can get up a discount on our energy. He asked for our billing statement and my wife, unfortunately gave it to him. He then wrote down his personal cell which was bogus. It was someone's cell phone in Ohio and then left a company number which does not go to an individual with no vmail.

A lady from called on the telephone to give some better deal on the electric. Spark offered a lower price than other people and this lady investigated that for us. We used to be with PP&L and it’s the same other than a lower price on the bill. The fixed rate option was chosen for us.

I have had a very good experience with the company that I use. Their rates are fair and the few times I have spoken to customer service they have been very helpful.

I’ve been with Spark Energy for eight months and it saved us some money. They had a lower rate over other providers and I got the fixed-rate energy product. I set it up online since our other company was about to expire, we just put in the information. And within a couple of days, it was set. The process was very easy.

I've always been interested in green energy. I run my companies as green as possible so I want my home to be the same. A rep from Spark Energy came to our door and showed me the rates and how much drop it would be. I asked more information about the green products but I never got any feedback on that. But in the end, they were able to save me $60 a month so I have a little more money in my pocket every month to go out and do the things I like.

Just had the displeasure of dealing with this company today. Our gas bill should have only been in the range of $40 to $50 according to Nicor but because of these ** our bill was $267. It has never been that high before. I called them and told them that we never signed up but they swear that we did but the gas is in my girlfriend's name so I had her call and then they changed the story and claimed that I signed up for the program even though I am not approved on the Nicor account and not eligible to make changes. There are security measures and laws in place to protect consumers that are meant to prevent this very kind of thing from happening. So even if I had done that, if this company willingly let me do so they were knowingly breaking the law.

I had the same experience as the guy from Arlington Heights. My gas bill was extremely high. When I called, they told me I did not respond to their letters regarding renewal, but I never got any such letter. They told me I would have to talk to Nicor, who referred me back to Spark Energy. I cancelled the day after receiving the huge bill. But have to wait for another billing cycle (or two) for the cancellation to go through. In the meantime, another extremely high bill just came. Their reps are absolutely no good at resolving the issues. Beware of this company.

I was on papowerswitch.com. and I switched to Spark Energy when I saw that they have a better and lower rate than my previous provider. I signed up online a few years ago, and all my bills and payments go through PP&L. Spark Energy’s services have been fine.

The Spark Energy reps told me that Spark would be a cheaper and better energy supplier. I went with Spark's Green product, which was cheaper, and I've been with them ever since. So far, things have been good. My energy bill is not as high as it was before. Plus, they're better for the environment. Also, the customer service has been great and very helpful. The reps were nice and personable enough. They updated me on things and let me know how things compare. I'd definitely recommend Spark to a friend. If people want to save money, they should go with Spark Energy.

The sales person stressed that switching from Dominion Gas to Spark would guarantee savings. The first month was very cheap then the following months they charged $400 more than I've ever paid in my life. It was a 300% mark up. The sales person was misleading. I cancelled service immediately and warn others to stay away from their sales rep who pretends that they're helping when in reality it's all a scam. I tried to dispute costs but it was denied. They said this was a government program that I was eligible for and that my monthly bill will be lowered. It's the complete opposite. One more reasons to hate telemarketers. STAY AWAY from Spark.

Spark Energy was very informative and everything was black and white with them. I had another carrier before and their price was going up. Spark Energy had the better rate, and it was cheaper per kilowatt. They’re very good and I would recommend them.

Worst service. Changes to variable rate. Been paying a ridiculous amount - 2-300 a month. Cancelled them in early to mid January. My heat was even out the end of the month and my bill is $320 for the remainder??? How the heck? What kind of ridiculous cancellation fee is this tacked on??? Shady people and shady company.

Spark Energy came and knocked on my door. They told me about fixed rates and lowering rates. I went with what they offered and I signed up with them. I was looking to save money and I didn't. My gas and electric bill was almost $500 compared to the last bill that I paid which was $480. With Spark Energy, people should proceed with caution.

When Spark's reps knocked on my door for the third time I signed up with them - felt like our local energy provider Eversourse in MA can use some competition. Man was that a mistake... I was a Customer with the Spark Energy for almost 2 years. Always on time with my payments, never owe them a penny. The problems began when I signed up for the second year. The new price was lower but they continued overcharging me for another half of the year. Not a huge difference in a price, just annoying. Had to call them several times, speak with the supervisor... Until they fixed the issue.

So basically I thought I was signing up for the same supplier, was tricked. Called right away to cancel and was confused because not only was my gas bill high saw that my supplier was still with Spark Energy so not only do I have a high gas bill that I have to pay now I have to spend my day off work making calls to make sure it gets cancelled. Very dissatisfied. I can say one thing. They better not come over knocking on my door asking for my bills or to sign up for anything. Total scam!!!! Instead of saving they charge an arm and a leg!!!

Not sure how we ended up with Spark for our Gas provider but we did and shame on me for not noticing. I must have assumed it was part of the community aggregation plan. Anyway last month our bill went up considerably but it was winter and gas use would be expected to be higher. This month it was nearly doubled. $1.36 per therm compared to $.41 with the Utility should be criminal. I called to try to get some relief on my past bills and possibly sign up for their program. They offered a $25 gift card and $150 Discount Dining card. I assumed this would be like a credit card for diners. So I signed up. I figured I could get a bit of something back. After I got off the phone I did a bit of research and it is a coupon book. I called back to cancel my plan. Now I have to wait for 1-2 billing cycles while getting overcharged. I have a similar issue with my electric bill. My advice? Watch your bills.

I just switched over to Spark Energy as it was cheaper. Also, Spark Energy is a better service and the bills are paid every month. Plus, their representatives knew the answers to my questions when I asked them. Spark Energy is very good.

Spark Energy has very deceptive and manipulative business practice which takes advantage of people who have busy lives and don't pay very close attention to billings. Spark Energy does not send out any notifications when a contract is ending and doubles the pricing of the contract price without informing about new pricing etc. Busy people who are not aware of new pricing pay at the double rate. This is very deceptive and unprofessional. People who read this and are with Spark Energy should review their rates and take corrective measures. Others who are not with Spark Energy, stay away. There are other better options available in the marketplace.

A Spark Energy rep came to my door and told me that Spark was cheaper than what I was using before and that my bill will not fluctuate for a year. She showed me the difference between what I was paying then and what I'll be paying after. So I gave it a try. I'm happy with the experience but right now, my bill is crazy high and it's double of what I paid last year. I haven't gotten the answer yet why my bill is so high. But their service was good.

A rep from Spark Energy knocked on my door and he was good. He told me I could save money. I ended up with their green product. Others need to go and join Spark Energy. They can save themselves some money.

I also just got the biggest gas bill I ever had. I also called Nicor to see if there was a mistake. They said I needed to talk to Spark Energy. When I called Spark they said my contract had expired so my rate was increased -- by 4x what Nicor charges! They "said" they sent me a contract renewal in the regular US mail but I never received any such mail. They claimed to have called my home. No, they did not! And even though they have my email address, they chose not to send an email. I guess it's more convenient to claim they made contact in a way you cannot trace so they can more easily scam you into higher prices. I agree with the other reviewers that they operate in a shady way. I also canceled my account with them and I would recommend that everyone else does too because it's only a matter of time before you end up in the same situation. I have been a long time customer of Spark Energy and am really angry about the way I've been treated!

I moved and I missed payments from my old address. I needed help with my payment and somebody called me. Spark sent me on budget billing but it is still a lot higher than I can actually afford. I’m disabled and on SSI. I only get 500 dollars a month and that’s for me to live on and groceries. I’m paying a hundred dollars a month most of the time. But even after I make a payment, the next bill I would get will be like I never paid the last one. It’s starting to feel more like a rip-off situation.

Last couple of months my electricity bills have been extremely high. Started to check on-line the most economic company. Spark Energy are now charging me $0.19 cents. Daylight robbery! No letter, no call, nothing just doubling of rates. Shame on me for not keeping track of when the contracted rate ended & jumping to another supplier straight away. It's my task for the morning. Shame on you Spark Energy. With so many companies out there it would pay you to treat your customers better so they stay with you longer. Reading the other reviews I see I'm absolutely not alone in this. Your business ethics are terrible. I would not keep my business with you now even if you were the most cost effective.

Spark Energy seemed to be the cheapest one among other electricity and gas providers at the time I got them. The sales reps were pleasant and explained things to me. The value of the services that they provide is worth the money.

Spark Energy sent something in the mail that said I could save on my electrical bills. I called but then I got nervous because I thought it was a scam. I told the gentleman that I wasn’t interested in it anymore and he started flipping out. He kept calling me back, so I relented and went with it and I got all the information. However, they called me for a couple of times a week because they wanted to offer something or sign me up and I kept saying that I already signed up. One hand didn’t know what the other was doing. It was weird and I had to put my foot down and I haven’t heard from them in a while. I went with the fixed rate energy and I can bail out if I want to. I don’t use a lot of electricity, so it’s fine. But, I’m not sure that understand the whole thing because it was a little overwhelming for me. My bill goes up in the summer and down in the winter and it’s not significantly saving me a whole lot of money.

It's important for me to have a fixed price with little or no exit cost. I have used all other providers in the past and I haven't had any problems with Spark. Our last month's bill was high but it's higher than it has been in the past, plus the consumption has been higher with the cold weather. I wish it was cheaper, but other than that, there's not much that can be done.

I've had no problems since I went with Spark Energy. I like their price and my experience has been good.

Spark Energy's rate was lower than other providers. Last December, our bill was extremely high but that was expected because of Christmas and we had an extremely cold December. I just got a bill and it was back to normal again. Everything is working fine

The way that the Spark Energy rep explained things, the tariffs for the gas and the electricity were less than what I was using then so I thought of switching to them so that I could save some dollars. So far there’s no difference between my old provider and Spark other than the monthly bills. I'd tell my friends to check how much they are paying and ask Spark how much they are charging you. If there is a difference, go with Spark.

I just got the biggest gas bill I ever had. I called Nicor to see if there was a mistake. They said I needed to talk to Spark Energy. Turns out they are charging me 4x what Nicor charges! When I called Spark they said my contract had expired & that raised my rate. They said my contract had been renewed in past years (without me doing anything), but then they didn't renew it & didn't tell me & jacked up the rate! They also charged me a $6.95 fee every month! I think they are really shady & I canceled my account with them, but I am really angry about being ripped off! Don't do business with them!

I wanted to never have a high bill. Spark Energy called me and we tried them out. Their services were about the same with my past provider and with Spark Energy my bill didn’t go up which was great. I get their mails, open the envelope, look at the price and pay the bill. I’ve told a couple of my friends about them.

While attempting to cancel my Spark Energy gas service, I was told that because my contract had expired I was paying a much higher rate than normal. I was never notified of this. Also was told it could take 1 to 2 billing cycles to complete cancellation. This during the coldest part of the year. This will amount to hundreds of dollars. These guys are thieves!!

My previous provider doesn't do residential anymore so I got Spark Energy and I like their fixed price. I'm happy with them but I would have stayed with my previous one. The bills are about the same.

I went and checked out prices and that's when I saw Spark's, and that's why I jumped on it. Their rates are good so far, and my bills have been low. Plus I have more money in my pocket.

Do not sign any contract with these crooks. They charge you a monthly fee on top of a cancellation fee if you break the contract. Add to it they do not contact you and let you know your contract is up then hike your rate. In my case doubling it. They then will not let you out of the rate for two more months as they gouge you then as well. Absolute theft! Stay away!!!

I think it’s terrible that just because someone say they are allowed to make changes. They let people make change to someone bill. Even after seeing bill isn’t in the person they speaking to name. Then the person the bill name in is left with paying a cancellation fee and told. Still will be billed for additional two months. After the cancellation. So now have to continue to pay all this stuff for something I didn’t agree to.

I've been with Spark Energy sometime now. Bills used to be low. Seems like this winter they have really skyrocketed. When I called them they told me, it's because my contract had expired. So I was paying higher term rates. It would have been nice if they sent me some kind of letter informing me. So I renewed my contract and bills are still high. Just disappointed.

Everything is okay with Spark. I'm on a budget and price stability is a bit important to us. I was on a budget with PECO and Spark kept me on the same budget. They told me that after two years, the price will change and would probably go up. What I planned on doing is to start paying over the budget so I'm ahead of them. Spark could probably help you out with your bill, so call them and see what they can do.

A salesperson from Spark came around and told us about the stuff with BG&E. He told us that it would be a lot cheaper to go with Spark, and we went with their green energy product. It has been good working with Spark and I would tell others to go with them as well.

Got charged a $50 cancellation fee from Spark Energy, something that wasn't explain by the sales representative. When I called the company to find out why I was getting charged a $50 fee they were very rude and didn't want to waive (fee was never disclose to me).

Some guys came to my door and explained about Spark fully. They were very nice and courteous. I like green energy and my son is working on his house down the valley, he’s going solar and electric. I've had no trouble with Spark so far.

My last contract for electricity with TriEagle was near due so I looked on the internet and found Spark. They seemed to have the right price for me so I signed up with them. With Spark, I just pay a bill and the lights are always turned on.

A rep from Spark came to the door and being locked in at a certain percentage was a good idea. Signing up with them was easy as well.

I saw Spark Energy Gas and Electricity online. I liked their price so I decided to go with them. My experience with them has been good however, they were just the distributor so one half of the bill was good and the other half stinks.

The first time I got a call from them, they were inquiring about my current gas bill with them, which is strange/a lie since I do not and have not ever had an account with them. They told me they may have been calling me then because the previous owner of my phone number had an account with them. I find this unlikely as I have had my phone number since 2001. Honest mistake? I had them put me on their do not call list. Well, I have since received calls from them on 3 other occasions, each time they have assured me they have put me on their do not call list. So they either are lying when they say they are putting me on the list or are ignoring the do not call list and calling me anyway.

Every six months, I change electricity provider. I looked up providers that were available for our area and liked Spark Energy's price. It was the best. My money lasted further for the month because of the savings. I was able to get a little bit more groceries and the electric bill being lower helped out a lot. I'd tell a friend to use Spark Energy.

A guy from Spark Energy was walking around door to door and said that I was going to save some money with them. However, PP&L is now at 74 cents per kilowatt-hour while Spark Energy is at 77 cents. Plus, I have to pay that $4.95 processing fee each month, which he didn’t tell me about. I'm more in the hole now than I was before. He was a nice guy though. He explained everything to me about how PP&L was going to go up. It did, but now PP&L has gone down as of December 1st. If things stay the way they are right now, I would either go back to PP&L or look for somebody else when my contract is up. I’m not dissatisfied with them, but I’m also not overwhelmed.

My neighbor told me that Spark Energy Green was cheaper so I got their services and it turned out to be good so far. I have no problems with their team and I would recommend them to a friend.

We switched to Spark Energy in 2016. Their rates at that time were competitive with most of the other suppliers serving the greater Philadelphia area (7 cents per kwh). Our contract expired a couple of months ago and our rates absolutely exploded! It wasn't until the temperatures dipped that we noticed that they'd been cranked up to an unbelievable 19 cents per kwh!! We paid nearly $900 for six weeks of electric service dating back to the beginning of November! Be very careful. I wish we'd been notified. I guess they hope that people don't notice. This is neither a good nor sustainable business model! Nineteen cents per kwh?! We switched back to our previous provider last Friday.

I had PPL previously and I looked at the rates of the other companies offered in the area. I tried Spark Energy and went to their website for enrollment. Then the bill is sent through PPL only.

Spark Energy reps knocked on my door and showed me a rate that was supposed to be lower but my last bill with them was high. With Spark, my bill is $230 but I never went above $180 with PPL.

Prior to Spark, I got screwed with variable rate. My term ran out but the company didn’t notify me and they raised my rates real gradually. It was like how you boil a frog without him knowing that the water’s getting hot until I got a bill that was so large that I couldn’t believe it. I was paying double what I signed up for. I went back and realized it began as soon as the term ran out. I immediately went back to PPL and then I found a cheaper one after that. With Spark, I liked the price and the service. I had a six months deal for the fixed rate energy product but once you have them, you can’t run with the introductory rate. After six months, the introductory rate plan ran out and the price increased so I had to leave.

I was shopping online for rates and decided to go with Spark Energy. I've been with them for 6 months and the set-up process was smooth. I’m going to be interacting with them shortly since my contract runs out in two weeks. If they could give me the same rate or close, I would stay with them. But if not, then I’ll move on to the next one. The people who answer the phone and make decisions whether a customer stays or not, need to be customer-oriented and have the flexibility to keep a customer.

With Spark Energy my bills are higher than my usual carrier. I tried to get rid of them. Told me 100 dollar fee if I cancelled...scammers. Sale person lied to me. My husband had just passed away when they came knocking my door. I tried to tell her this was a bad time. She wouldn't shut up. So I signed just to get rid of her...liars! Bantering a recent widow and a senior in deep grief. Do not sign with this company.

I was searching for the lowest price and Spark had a better rate than other electricity companies. Spark is fine and I'm satisfied with my experience.

Since I’m on the OnTrack program, there are only two companies that PPL will deal with and Spark Energy was our electricity generator through them. The service was great and the bill was a very reasonable rate. But every so many months, you have to pick a new generator however long your contract is and my contract with Spark has then ran out so I picked a new generator.

I’ve been with Spark for at least half a year or more. They have a better price than what I was getting with the supplier that I had so I decided to go with them. The application process was very easy. The price is what I look at mostly. It's a big factor for me. And, I want the fixed price and not the variable rate. I called Spark and said that I liked their rate and would like to be a customer of theirs. So far, it's been a good experience.

Spark Energy Gas and Electricity has the best overall price in the energy storage website. I also do all my transactions on that website. Spark Energy is good and I recommend it.

I like Spark Energy's price and I enjoy having electricity. It’s on, it works and it’s pretty solid. I don’t really notice anything wrong so that means it’s doing a good job.

This area is not so hot and the air-conditioner is not really turned on most of the time. I have a furnace and use energy only during the winter time. Spark Energy looked competitive to me in the beginning. I liked the terms and the price is important. It can help save money. I liked a term based on one year to be stable because I can predict the utility bill of every month. When I started, I made a couple of phone calls to Spark Energy because something wasn’t clear about the statement. The mechanism that they’re doing was different from another state where I came from because I paid the bill to PECO. PECO is the carrier and Spark Energy is the supplier. It’s two bills together. Early this year, my contract with Spark just ended and only then did I notice that my bill went up. They increased the price by 20%, so I switched.

My husband found Spark on the internet. It was one of the cheapest ones so we decided to use it. Our bill has been definitely lower. Usually my bill comes out to be more than $120. But with them it's been only $90-something so it’s a big difference. Also I’ve spoken with their rep and he was really good at what he did. They’ve treated me good. Everything is good so far.

My son-in-law signed me up with Spark since he said it was the best one at the time. Their price was better and they're good compared to other companies. I would recommend them.

Spark Energy is a good company. They have better rates and good customer service. I had an easy transition from regular PECO.

I signed up with Spark Energy in January of 2017 to get a discounted electricity generation/transmission rate in Pennsylvania. I didn't notice right away (because of budget billing), but in July they switched my rate from $0.0629/kWh to $0.15/kWh! They claim that once the contract expires they have to buy on the spot electricity market, which is much more expensive. If they have a reasonable number of customers they should still be able to purchase power at reasonable rates. Scammers, and I've switched to another provider.

We have such a high bill. I looked for cheaper electricity on the internet and I saw Spark Energy. Their reps usually answer all my questions and get me taken care of. I've had a very good experience with them and I'm satisfied.

I signed up for a plan they call the "Spark Flex" plan to provide natural gas supply to my home. The specific ad said the plan is a month to month plan (meaning no long term commitment) with a price of $.29 per therm. It does not say anywhere except in very fine print that the price is an introductory price for 2 months. As bad as that is, like the other negative reviews here, once the "introductory period" was done, the price per therm went to a level that is almost triple or quadruple the spot rate for my local utility (BGE).

HORRIBLE customer service! Even though I was getting $60 credit by using more than 1000 kw my bill still came out higher than any other provider I have ever had... Erroneous charges that you have never seen before that they try to pin on the distributor by saying they are "breaking down all their charges so you will know what you are paying for". Bologna! Distributor charges are the same, no matter what electric provider you use and their normal amount is also being billed! I also got 3 x friends to sign up and was promised friend referral bonuses they never lived up to! My friends were also supposed to get a bonus for signing up under me and they never got theirs either! I would not recommend this company to anyone; I have NEVER had such an experience with an electric provider before! I have filed two complaints with the Public Utility Commission regarding them and have NEVER filed a complaint in the past.

I was on the Price Protect 6 plan, paying 0.064 kWh and then switched without my consent to Residential Evergreen paying 0.211 kWh. Customer service only offered $75 bill credit. I was overcharged $435.66. Totally unacceptable. Request for the full credit on my account.

Spark Energy had a low introductory rate for a while and that was favorable. It had gone up but it was still a little lower than what my utility company charges so it was okay. If the rates are high and someone’s offering a lower deal for a certain period, then I would probably go with the lower price at least during the summer months when we use a lot of electricity. Spark Energy is a good service and I’d recommend them.

I did an internet search for the different providers in my area and Spark Energy had better rates than most and they had good reviews. Price stability was important for me for a period of time that it was given. The Spark team was good upon my initial sign up. There could be a difference in service somewhere down the road but Spark energy is pretty equal to our previous provider as of now. Overall, it was a pleasant experience.

Spark Energy's rates and talking with some other people who had them, and thinking that they were pretty good made me go with them. However, they were not upfront with what they said they were going to do. I was overcharged. They raised it up from 7 cents to almost 12 cents a kilowatt hour. They did not refund the money, and they did not want to come down to the rates that I had prior to them overcharging me. Nobody could make a decision and I got a runaround. I am very dissatisfied. I would not recommend them to anyone because they’re very truthful and that’s not the way to do business. I have cancelled my service and I’m waiting for a refund from them. If they don’t respond within another month, the state will go after them.

I had a 2 year contract with Spark Energy. After it ended I received a very large electric bill. They started charging me at a rate of $0.1740 per KWH which is double the PP&L base rate of $0.08493 per KWH. I called and complained and they said that they could charge me whatever they wanted to when I am on a month-to-month variable rate. Don't use this Company. It would have been cheaper to pay the $100 penalty to cancel the contract early.

Spark Energy was offering a good rate. I’ve been with them just recently and so far, it’s been alright. I always had other providers before them and I noticed that the pay rate was different.

The person from Spark Energy that came to speak to me didn’t tell me exactly what's going to happen. He wasn’t very thorough. He said my bill is going to be lower and that I should enroll quickly and I did. I was thrown into it. I’ve only had it for four months or so and I have noticed that I am paying more than I was prior. When I actually spoke to somebody, they said that I’m actually paying more so I was a little disappointed by hearing that.

This company straight out takes your money. I do not know how they are able to get away with it. I've already paid them $500 in 8 months, what they do is they start charging you their rate for gas usage on top of PG&E's charge. In my case, I got the incredible rate of .75 per therm, so in January this year, I paid them $70.20 for 87 Therms plus their Customer Charge of $5.04. As I mentioned, I also had to pay $76.30 to PG&E for "Gas Delivery Charges" (which they do not disclose) at 1.87/Therm. So in total I paid $151.54!!! The previous year, without "The Spark Energy Con", my gas bill was only $84.59. This piece of crap company came knocking on my door with the promise to reduce my overall Gas Bill, so far that mistake has costed me almost $500!!!

I found Spark Energy on the Connecticut Energy website and Spark has good overall rating and price. I had a great interaction with their team when I called them. Their service is good and my bill has been a little bit lower. Spark Energy is good and efficient.

I switched over to Spark Energy for someone in our chamber's house because it is for residential. That guy who does things for me gave me the information, I went online, did an account, and set it up. I found their customer service to be very good. I had to call back since it wasn't switched but I kept all my notes so I knew who I talked to, when I talked to them and what I was supposed to get. The lady that I talked to said, "I believe you. You have all the information." The lady was apologetic that it happened and I was fine. She was very courteous even though the first one didn't go through. They are going to go back and credit me.

My overall experience with Spark Energy has been great. They were easy to work with. I've used another electric natural gas provider in the past and Spark has a cheaper rate.

Our previous provider's rates were higher than UI and I didn't like that. With Spark, everything with the service is the same but the price is a lot better.

Somebody came to my house and told me about Spark Green Energy. My experience with them has been easy and good.

This company is saying I signed up with them over the phone on February 9, 2015 however according to them my contract did not start until January 13, 2016, I don't know how that can be possible! Also they are very misleading, they send someone door to door to get your information stating it’s a low income program. My contract that I was not even aware of with them ended January 11, 2017, and since then they have been over charging me and according to them they sent me a letter in November of 2016. We really need to get together and file a lawsuit against these people. I thought I had PGE all along, they led me to believe this was just low income verification and what they did was actually sign me up for a contract with them!

I went online to the Connecticut website and Spark Energy was the cheapest. I’m on a six-month fixed price and it was less than what I was paying at that time. I have used 10 different providers in the last five years because I have to. There's no choice because they will go for six cents to 13 cents and every provider does the same thing. So, we're forced to negotiate a new one. Every six months I renew with the lowest provider. Usually, whoever I was with, it’s tremendously more expensive the second six months so, it's very rare that I go to the same company twice. The team at Spark Energy called me to try to renegotiate but their cost was still too high.

I signed up with Spark Energy. I was told my energy bill would go down. We even looked at the charges on my current PG&E bill and I was told what my future bill would be in comparison (about 1/2). What they did not tell me was that PG&E would still charge me the delivery fees and even with the "Lower Rate" my bill would be more. When I called to cancel based on the higher bill, they first offered an even lower rate, but even with that my bill would go up. In addition to the higher bill, they charged me an early cancellation fee of $100. I used the services for 2 months and am out over $200. SCAM.

Well I received a phone call from a representative from Spark Energy on 08/05 to switch my electric. I enrolled and my electric was suppose to be switched on 08/08. Today is 8/15 and my electric was turned off because they never switched my electric over. So I call Spark, after I received a call from my children stating that the electric was off. I had to leave work to deal with this cause for a week I was thinking I was switched to Spark but I wasn't. Then after speaking with 4 different agents I was told they found my enrollment but I would have to wait until the next day 08/16 for my service to be reconnected. Really???

If you are with Spark find another provider. They are a big scam. Last year my bill was $320.00. This year same month and the use of less energy. My monthly billing is $570.00. What an eye opening surprise. Called Spark, was told too bad. The contract I had with them ended in 2014 3 years ago. Why is this the first am hearing that I have no contract. They have been billing me for years. Told me they can double my bill if they want. However they did offer me a $75.00 gift card. I told them to keep the card. How do they get off doubling the rates and think it's okay. This is certainly not. If you have Spark find another provider now before you get scammed and screwed also.

I go with the cheapest price available and I read about Spark Energy on the internet. They're a little bit cheaper than other providers so I signed up with them.

Spark Energy is convenient in a way since they are a little bit cheaper than the regular one. But my daughter prefers the regular one than Spark Energy. Other than that, it serves its purpose and everything's just fine.

I have been using Spark Energy for about a year and a half now, and I had really liked my experience and their service so far. I understand that summer is horrible for the light bill and they have to charge delivery charges, so I was happy with them. But this last bill I received is just ridiculous and horrible. It is around 4 times what I paid just 3 months ago and twice what I paid last month. I called them to see if they could send someone to check on my meter, since I was in disbelief about having such a high bill, but what the rep told me was just the most ridiculous thing I have heard from them. He said that it was so high because I was basically not on a fixed rate for about 15 days. I had just signed up with them for another year and now this happens, I am ready to cancel but of course they will charge me even more.

Spark had been good so far. It’s way better compared to the previous one that I’ve used. I love the lower pricing and the young lady with a beautiful attitude that came out here. Everything’s okay.

I change energy providers all the time due to cost but I've been on the fixed rate energy products with Spark Energy for about six months now. I didn't have any issues with them and they have been really good.

I shop for my electricity regularly as soon as my fixed rate period ends with electricity providers like Spark Energy. What I found out was I get cheaper rates if I switch. The minute I go into the end of my period, they raise my rates up and the only way to get a lower rate again is to switch. The typical rate at which the rates are going to go up to in most of these plans is above the standard rate, which I find unconscionable. I use Energize Connecticut, which is the official state website and at the time, Spark Energy came in having the best price so I signed up with them. They're fine and I received emails from them to confirm the service. If these providers would match what's being shown as standard rates instead of insisting that my rates go up, I wouldn't have to shift.

Spark's customer service reps are good and I like that it has a good fixed rate. My experience is perfect. I didn't have any problem so far.

Spark came to my house and said that my gas bill and my light would be cheaper, so I got them. However, my husband and I are having issues with the gas because our bill is coming out super high lately.

This company is nothing but deceptive and a pure scam. They have to be, or no one would ever choose them. They came to my door a few months ago offering a lower rate for gas than PG&E. They had me bring up my bill and pointed out a part of the bill that lists the number of therms used and the amount charged per therm. For my bill that month, the amount was $1.26448 for tier one and $1.84538 for tier 2. They told me that they would instead charge me $0.749 per therm. What they DON'T tell you is that the amount from PG&E is not a price for just gas like Spark's price is. The amount from PG&E includes the delivery fee. Spark's price is just for gas. If you compare the price for gas from both companies, PG&E's highest amount that month was $0.3866. That is less than HALF of what Spark is charging me.

Like many of the other complaints here I was sold on Spark based on figures from my salesperson that I would save money by getting gas from Spark not PG&E. After looking at a couple bills (during low usage times so it was hard to tell at first) I have discovered switching will actually cost me more money and not just due to the $5 service charge per month they charge regardless of use. You have to pay PG&E the cost to transport the gas. This turns out to be over 75% of the cost of the bill. Spark would have to have quite a lower rate to save money because the gas cost is such a low component of the bill. Instead turns out they are charging me almost twice as much for the gas itself.

In the state, we can now shop around for energy companies from time to time to get the best price, or whether or not we want a greener company and I do that on a pretty regular basis. I heard about Spark from the internet and I went with them because of the price. I just ordered it, then it went on my bill and it’s been fine.

I've had two electric bills and Spark Energy hired the one I've been paying so I used them. But I like the one I have and I told the customer service team at Spark that I no longer want their service.

Spark was in my neighborhood and they asked me if I was interested in signing up with them. At first, I told them I wasn’t interested. And then they came back out and I asked them to explain the details, and then I signed up with them. They have helped me out on the utilities and I noticed that my gas and light bills were lower.

I got a renewal e-mail and followed the instructions. I selected the plan and submitted it. I assumed it was taken care of, until I got my next bill saying I was now on a variable rate plan. I have been with them since 2014, never missed a payment with auto-pay, and never had any problems. I called and spoke to a supervisor and was told that they could give me a $50 credit on my account. My bill was nearly 5x what I usually pay and I asked if there was anything else they could do to correct this, since I am sure I submitted my renewal. The supervisor (Theo) said that they had no record of the renewal and that was the best they could do.

I recently completed a 6 month contract with Spark. After receiving a near $400 dollar bill for my electricity, I come to find out that my rate has gone from 5 to nearly 18 cents, sending my bill from $150 to $400 a month! Quadrupled my rate. They said that because I didn't renew that I went automatically to a month to month rate. Total rip off! There is no situation in which it should be fair or legal to hike up rates this much. Consumers beware!!!

I looked on the web portal where I could choose a supplier. I chose Spark and it works because the price is right and there's no penalty for changing. Others give you a term and penalize you financially if you change earlier than the term.

They just changed my meters, so I haven’t seen a really big difference since having Spark. But overall, it was a great experience. The customer service rep was really friendly and professional.

The price of Spark Energy Gas was better and so we decided to use them. Thus far, switching to them has saved me $30-40 a month. The service has been all good.

I was sitting outside and a gentleman from Spark Energy came to my home. The company seemed reasonable at that time and I decided to go with their fixed rate energy because it was cheaper. Working with Spark Energy made me aware of other companies including their rates and prices. It's been a very good experience and I've recommended Spark Energy to a few friends.

Spark Energy has a lower rate and because of their price, I decided to go with them over other companies. Everything was fine with Spark Energy and I would recommend them to a friend.

I was told by the Spark agent who came to my door that I would be able to cancel with Spark Energy before 30 days and that my account would be cancelled with no additional charges or penalties. I canceled my account January 2017 exactly 1 week after signing up. I received a confirmation number for canceling my account and I believed that that was the end of that. Here it is mid June 2017 and I have been being charged by Spark Energy despite my cancelation. I called in and the Spark Energy representative that I first spoke with told me that he can see that I canceled back in January but that it was still showing pending.

Spark Energy's service is the same with the others I've had but it's cheaper. I selected their fixed rate energy product for price stability.

Spark Energy came to my door and I had a seriously negative experience with them years before. I told them, "No thanks," and shut the door. The next thing I know I'm signed up with spark energy as my supplier without my agreement or signature. They somehow magically managed to provide a document with my signature that I never signed. Since then my electric bill has been a nightmare. For 3 months in a row (for a residence with one person) my bill was over $600 dollars a month!!! I had to put a $650 deposit down in August of 2016 and go on a payment plan for a year for the remaining $659.

Sometime last year a polite salesman asked me about my PG&E bill. I listened to his spiel and he explained that my bill would be lower based on the terms cost that Spark offered. Great! I'm all for lowering a bill since I'm in a one income home. He explained there would be a $5 monthly charge, which I didn't see as a problem since I would be saving so much money. We even joked about my area and how hot it gets here and he stated that this would save me money during peak A/C usage. WHAT A JOKE!! I never had any problems with my gas provider and had I known this contract had NOTHING to do with the lowering the electricity part of my bill, I WOULD NEVER HAVE SIGNED UP!!

I am a full time student in a very tough professional program. I recently got behind on my electricity bill. My electricity was disconnected for a little over 1 week. I was finally able to get my money together and pay my balance. I called Spark Energy to confirm what I needed to pay in order to reconnect my services. After paying $130 I was told that my services would be restored in 1-2 hours BUT I first had to be transferred over to NEW ACCOUNTS because I was NO LONGER a Spark Energy customer.

Everything was fine until apparently my contract expired? With no contact from the company. I get my gas bill from my local company and all of a sudden not only am I paying my gas company an average of about $70 for gas, but there's some fee from Spark energy to the tune of $250-$400 (it's ranged over the past few months). This is all I get on my bill. This example is from my March 2017 bill. Summary of Supplier Charges - Energy Charge I $276.95; Energy Charge V $4.95. This is the extent of the information I receive on my bill. Have tried contacting the company multiple times and nothing has changed. Why have I been charged almost a thousand dollars since January?

I contacted Spark today to cancel my service as I have been dissatisfied. I spoke to a customer service representative named Chris. I explained to him that I had spoken to my electric company, ComEd and they had a lower rate per kWh and I would like to cancel my service with Spark (who I am yet to receive proof I ever contracted with). Chris explained to me that my contract had recently expired in December and that is why I see an increased rate and a $4.95 “adjustment” fee on my current bill. He said that your company is currently running a renewal promotion that would lock me into a rate of 6.6 cents per kWh for 12 months.