Spark Energy Gas and Electricity Reviews
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About Spark Energy Gas and Electricity
Spark Energy is a natural gas and electricity provider that offers discounted residential and business services in select states. By signing up with Spark Energy, you get access to fixed and variable rate plans, as well as green energy options. You can enroll online if you’re in the company’s service area.
- Potential discounts
- Fixed and variable rates
- Green energy options
- Limited availability
- Rates can change with energy costs
Spark Energy Gas and Electricity Reviews
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Reviewed Aug. 15, 2014
When I initially agreed to enroll with Spark Energy on August 1, 2014 with [name redacted] I was told I would save money on my gas bill. I was told it would take several weeks for my energy provider to process the paperwork, and then I would have three business days to cancel service before charges went into effect. When I confirmed costs with my gas provider I found I would end up paying slightly more for gas service. I called to cancel enrollment with Spark Energy, but their offices were closed. I then emailed Spark Energy and received a response via email that my enrollment was cancelled.
I sent an email request to cancel enrollment in Spark energy via email on August 1, 2014. On August 6, 2014 I received email confirmation that my enrollment request was cancelled. August 11, 2014 I called Spark Energy customer service and received confirmation from [name redacted] that enrollment in their service was cancelled. Finally, a letter dated August 7, 2014 arrived in the mail from my service provider confirming my service with Spark Energy's Core Aggregation Transportation service was cancelled.
Today (8.14.2014) I received a welcome phone call from Spark Energy wishing to offer me more information about my service. I informed the representative that my service had been cancelled and noted the date. She said she was canceling the service. When I asked for a confirmation number verifying the cancellation, she declined to give one. I asked to speak to her supervisor, but the man who picked up the call would not give his name or a confirmation number for service cancellation. He did however, tell me he could give me a service number to call when offices were open for business.
Today I sent another email to Spark Energy asking them to respond with a confirmation number cancelling enrollment and an estimated date I can expect to receive an official letter stating that my request to cancel enrollment in Spark Energy CAT program was submitted within the agreed upon period. I also stated that I do not expect to receive a bill from their company. I informed them that I am filing a complaint with Consumer Affairs and Better Business Bureau and pursuing further action against their company. I want Spark energy to 1. officially cancel my enrollment request, 2. cancel any services I was fraudulently enrolled in, and 3. mail an official letter to that effect.
We apologize for any inconvenience or confusion this may have caused. Once you are enrolled in our service, our mailing system automatically generates a welcome packet to be sent out to our customers for their review. So we certainly understand how the letter being sent after you cancelled might have raised a brow. We want to confirm that your account is cancelled and that you will not receive any charges from Spark Energy.
Spark Energy strives to bring our customers the best rate possible across the nation. Our customers have the benefit of getting locked into one of our excellent fixed rates without having to worry about the fluctuating utility rates! You can check our rates anytime by visiting our website www.sparkenergy.com and simply entering your zip code. Spark Energy is sorry to hear that you decided not to be part of the family but we hope you consider us in the future for all your gas supply needs.
Please let us know if you have any further questions or concerns.
Reviewed Aug. 14, 2014
The two ladies that presented their things said Spark Energy could save me some money and it does. Everything seems to be working okay.
It is always great to receive feedback from our customers as we strive to deliver a positive customer experience with every interaction. We apologize for the delay in response a we did not previously have access to the Consumer Affairs site to respond publicly. Thank you for allowing Spark Energy to be of service to you.
Reviewed Aug. 12, 2014
Spark Energy provides renewable energy and they locked me into some price where during the summer, my price would be lower even though the demand is higher and prices are higher. The fact that they’re using a renewable energy source aligns with my values to some degree as I’m also involved in my own projects where I try to use renewable energy sources and sustainable, closed loop type systems. There doesn't seem to be much difference in the service. It’s just providing energy. The monthly bills have been a bit lower and I enjoy that. It has helped but it’s not a big life changer. It’s simple, quick and easy and the information is easily accessible and easy to understand for the average consumer.
Thank you so much for the feedback regarding your Spark Energy service. Spark Energy would like to apologize for the delay in response as we did not previously have access to respond to the Consumer Affair reviews publicly. We are happy to hear that you have chosen to take advantage of the renewable energy option and that it is beneficial to you for your personal use as well. The opportunity to be of service to you is appreciated. Thank you for being a valued customer.
Reviewed Aug. 11, 2014
Spark Energy came to our door. They were two nice young gentlemen. It sounded good so my Mom and I decided to go with. It's good and we've been satisfied.
We appreciate the feedback regarding your positive interaction with our Spark Energy sales team. Please accept our apologies regarding the delay in response as we did not previously have access to the Consumer Affairs site to respond publicly. Spark Energy is happy to have the opportunity to be of service to you and we look forward to many years of continued business with you.
Reviewed Aug. 8, 2014
It was easier to sign up with Spark Energy than it was with others. I tried to sign up with about two others before I ended with Spark Energy, who had a better rate. They're efficient. The service is the same.
Thank you so much for the feedback. We are so happy to hear that you have chosen Spark Energy for your supplier service. Please accept our apologies for the delay in response as previously we did not have access to publicly respond to the Consumer Affair reviews. We appreciate you giving us the opportunity to be of service to you.
Reviewed Aug. 5, 2014
Two young ladies from Spark Energy came to my door and I signed up with their services because it was cheaper. But my bills pretty much stayed the same.
We appreciate your feedback regarding the Spark Energy supply service. Spark Energy would like to apologize for the delay in response as we did not previously have access to respond publicly to the Consumer Affair reviews. We are happy that you have chosen to join the Spark Energy family and would like the opportunity to review your rate plan and billing. Please contact us at 1-877-547-7275 so that one of our customer care agents can assist you in maximizing the benefits of having Spark Energy as a supplier . We look forward many years of continued service with you.
Reviewed Aug. 4, 2014
I've only had Spark Energy for about two weeks and it's been good so far. Our bills seem to be pretty accurate. Their rates were the best and the service was good - quick answers, quick all around good service.
Thank you for your feedback regarding the Spark Energy service. Previously, we were unable to respond to the Consumer Affair reviews so we apologize for the delay in response. We are happy to hear that you are pleased with joining the Spark Energy family and we appreciate you entrusting us with your supply service.
Reviewed Aug. 2, 2014
It may have been a little more economical and I was going to try it so I signed up with Spark Energy. Everything went fine but I haven’t seen anything especially different as of now. It’s real new. There may be something that I’ll be noticing later so I’ll keep checking it out.
Thank you for your feedback. We cannot express how happy we are that you have decided to join the Spark Energy family for your supplier needs. Spark Energy looks forward to being of continued service to you for many years to come and we are certain that you will soon recognize the benefits in choosing us as your supplier. Should you have any questions or concerns , please do not hesitate to contact us.
Reviewed July 30, 2014
The bill went down at first, and then it went back up because they charge you a procurement charge and it's expensive. But they said they were going to save me money. I'm retired so any money that I can save helps.
Thank you for your feedback. Spark Energy would like to apologize for the delay in response as we did not previously have access to respond to the Consumer Affair reviews publicly. We are certainly happy to hear that you have chosen Spark Energy. Please feel free to call in to 1-877-547-7275 so that we may review your billing account and outline the benefits of Spark Energy. We look forward to being of service to you for many years to come.
Reviewed July 28, 2014
I learned about Spark Energy through the internet and decided to use them because of the price. I have used other electricity and natural gas providers in the past but Spark is cheaper and there is no difference with the service.
Thank you so much for your feedback. Please accept our apology for the delay in response, as Spark Energy did not previously have access to respond to the Consumer Affair reviews publicly. Spark Energy is certainly happy to hear that you are satisfied with choosing us as your supplier. We appreciate your business and look forward to many more years of continued service with you.
Reviewed July 26, 2014
Somebody from Spark Energy was going door to door and I was told I was supposed to have already been transitioned over to green energy as part of state legislation. So I just took his word for it. I don’t know if he was a crafty little kid or what. So far, it's same as it ever was as far as with the transition. I had some flickering last week but I haven’t noticed any difference with it or with the natural gas, too. Nevertheless, I would recommend Spark Energy.
Thank you so much for your feedback regarding the Spark Energy service. Please accept our apology for the delay in response, as we did not previously have the access to respond to the Consumer Affairs reviews. If you are experiencing flickering lights, please contact your local utility company so that they can assist in that matter. We are happy to hear that your transition to Green Energy has been a pleasant one and we look forward to supplying your electricity needs for many more years to come. Please contact us if you have any questions.
Reviewed July 24, 2014
I found Spark Energy on the internet and I decided to use it because they had some of the lower rates. The service was good and it's cheaper.
Thank you for taking the time to share such a positive experience regarding your Spark Energy service. Please accept our apology for the delay in response – unfortunately, we did not previously have access to this site to respond publicly to consumer reviews. We are happy to hear that you are not only enjoying Spark Energy’s supply service but that you are also benefiting from our low rates. Spark Energy appreciates the opportunity that you have given us and we look forward to doing business with you for many years to come.
Reviewed July 20, 2014
Spark Energy's sales representatives came and knocked on my door. The girl came in, told me that my bills gonna change and she made me sign an agreement saying that my bills gonna be, I think she said less than $25 or something like that. So she made me think that it was true or whatever, but my bill never changed. I called them and I asked them how can I cancel it and she said that I would have to call to cancel it. I don't know, it's just not working, so there's no reason for me to have it.
Thank you so much for the feedback regarding the Spark Energy service. I apologize if you were given any incorrect information regarding the service that you enrolled in. I would like the opportunity to review your account and process the cancellation if that is ultimately what you are seeking to do. To better assist you with your request , please contact us at oopcx@sparkenergy.com at your earliest convenience.
Reviewed July 16, 2014
My husband went on a comparison of Texas rate for energy. We've had Spark for about four days. The electricity company is pretty much invisible, but I've had some $900 and $1000 electric bills in the wintertime. My first interaction with the team at Spark Energy is not really pretty good. I changed over on the internet and then I talked to someone to make sure that it was going to be effective in the next couple of days because at the time my contract was going to be up and I didn't want to go on the variable rate with that electric provider, and he says, "Well, you know, I'm sorry but that's not gonna be effective until August the 15th," and I'm like "What? That was like a month away." He says, "Yeah, that's what my record shows, that it's gonna be August the 15th." So I got really dizzy calling [Encore] which is the major provider, the governing provider in our area and he goes, No, I show that it's effective today, or tomorrow or whatever. So, the guy I talked to at Spark was like, "I don't know. We don't set that, we don't determine that, and there's nothing we can do about that."
To make a long story short, I spent an hour on the phone and then I called that representative back at Spark and I said, "you have to get to the bottom of this or I'm gonna have to cancel Spark, because I'm not gonna go on 15 or 16 cents a kilowatt for a month, or whatever I mean, I was kidding. But anyway he said, "I'm gonna have to talk to my supervisor." So he called back and he said, "well, I made a mistake." I'm gonna say that wasn't a good start, but I've forgotten that, so I'm over that. In fact I've told a neighbor that their rates were very comparable, not comparable - they're the lowest rate that we found for our particular area, so that experience didn't ruin it for me.
We apologize for the delay in response as we did not previously have access to this site to respond publicly to consumer reviews. Thank you so much for the feedback regarding your customer experience. We are definitely excited to hear that your initial Spark Energy interaction transformed positively and led to a referral in the making. Your confidence in Spark Energy is valued as we appreciate you allowing us to be of service to you. Please send us your utility account number and address to oopcx@sparkenergy.com so that we can discuss the Refer a Friend perks with you.
Reviewed July 2, 2014
In the beginning of February of 2014 when I just got laid off from my current job and had less money to use. The very next day some Sparks representatives came knocking at my door talking about fixed discounted rate if I joined Sparks. So I signed the papers without realizing they haven't gone thru the entire information with me. As months passed by, my PG&E bill tripled the amount I pay every month. I paid the high bill for a couple months until I looked at the bill realizing I'm being billed $10 by PG&E while Sparks was charging me $35. At that point, I knew I was being scammed and realize all the Sparks representative is just out to lie, scam, and doing the dirty job for Sparks. Afterwards, I was very unhappy and called Sparks for cancellation. The call center representative acted dumb as if they didn't know what I was talking about, but said if I wanted to cancel it'll cost me $100 to do it. I don't understand it how Sparks been charging me for bogus services, not discounting me like they say, and still want to scam me another $100 for canceling their useless service. I wish one day Sparks get sued and will pay all their so-called customer back.
We are very sorry your experience with Spark Energy didn’t live up to our high standards. We are concerned about your experience and want to make it right. Spark Energy is definitely not a scam. We’re an electricity and natural gas provider that’s been in business for more than a decade and serve hundreds of thousands of customers from coast to coast.
We value the opportunity to serve you and invite you to reach out directly to us at mlopez@sparkenergy.com so that we may work with you to resolve your account issues.
Reviewed June 22, 2014
A sales rep came to my apartment and talked to my wife about their program. I had told them that I didn't want the service because i was only paying 11 dollars a month for gas so the flat rate of 25 dollars is more than what i pay. He asked to see our pg&e bill to compare the gas tier. He wrote down our account number. I asked him what he was doing that for. He then explained to me that he was getting all my information down so that the representative within the company can call me and better explain why i should sign up for spark energy. I clearly explained that i didn't want the program and i walked away.
The sales rep then asked my wife if she can sign a paper stating that he explained the program and a representative will call within 3 business days to see if we qualified. We were charged for 3 months for this program. No representative ever called us. That door to door sales rep signed us up when we didn't want it. We called many times when charges from spark energy showed up on the bill. We got the runaround and was never able to speak to a supervisor and they wouldn't cancel the program.
I got fed up and finally filed a complaint with the BBB. I got a response from spark energy the very next day. They not only noted that the sales rep placed me in the program unwillingly, they also said that from the information they have i didn't even qualify for the program in the first place. They told me that they were going to send me a check for the difference in the amount that i over paid with spark and a gift card for my inconvenience within the next couple of weeks. That was in march.
I waited for 3 weeks before calling spark energy again. They said it was going to be sent out. Two weeks later..... nothing. I called again and they told me that my refund was just approved and it was being sent out the next day. Two weeks go by..... .nothing. I called again and the rep on the phone said i was never being charged for their service and they did not have my account information. They said prove we were charging you. So I sent them my BILLS..... with their company name clearly on it.
I called and asked to speak to a supervisor and they wouldn't connect me. Finally after being hung up on and calling several times I was finally put through to a supervisor and they flat out told me that I wasn't going to get anything because i filed a complaint against them with the BBB. So now I'm calling PG&E and making a complaint against them. I'm filing another complaint with CPUC and who ever else i can contact to help people like me from being scammed. If they cannot resolve any of these issues, I'm going to take them to small claims court.
Reviewed June 17, 2014
A Spark's Energy representative (contracted by NWE LLC. Marketing) came to my door on 4/2/14, offering a fixed rate on my gas bill of $34.99 a month, stating I will be buying all the gas from Spark Energy and that SoCal Gas Company will charge a small fee for transportation charges. My gas bill varies from $40 to $80 monthly, so I signed in for a 12 month term believing I would be saving 10 to 15%. I just received the SoCal bill, whose charging me the same amount for customer charges ($5.26 and taxes $8.08) plus transportation charges per term, $.47 for the first 15 terms and $.73 for the 27 terms over the baseline. SoCal bill is $39.57, Spark bill $34.99 plus taxes, WHERE are the savings? My gas bill DOUBLED. I was SCAMMED. Southern Californians DO NOT sign for Spark Energy. NWE marketing, its contractor uses dishonest marketing techniques and lies to get YOUR money.
Reviewed June 6, 2014
Came to my door under the guise of affiliation with ComEd and just wanted to "check" to see if I was enrolled in smart/energy-efficient services... They would need my actual bill to determine this. I said, "I don't have a bill. I am all online." They said, "That's okay. Online works too. We'll just wait while you pull it up!" And I said, "What happens when people are away and you don't get them door-to-door," and they said, "We just come back again." I said, "Okay, then come back (I was not feeling confident that they were legit)"... She was not pleased. The girl looked TOTALLY legit. I saw her signing up my neighbor and told him to cancel; when she saw me, she BOOKED IT out of there (clearly not on the up-and-up). I called 311 and they said it was a known scam and they sent police. DO NOT SIGN UP WITH THEM! IT IS A SCAM!
Reviewed May 5, 2014
A representative of Sparks told me that he could save me money on my gas bill by only being charged $39.99 for gas usage. But what he didn't tell me is that I still had to pay PG&E their 1/2 rates. Example: my bill with PG&E is $78.00 which includes gas and electricity. Now my bill with PG&R is $64.34 gas, $13.66 electricity and Sparks $39.99 now totaling $107.99. Where is the savings, to that? I've been duped, scammed, taken advantage of; oh the list can go on. When some guy tries to tell you that he can save you money, first call PG&E to see if it is possible!!!! I will not recommend Sparks Energy Gap, LP to no one!!!
Spark Energy is very sorry that this has been your experience with our services. We will be more than happy to explain your charges as well as review your account to make sure you are being billed correctly. We definitely don’t want our customers to feel like they have been taken advantage of.
Also, I am concerned in the way that our product was presented to you as Spark Energy has very high standards in regards to the way we approach potential customers. We want to make sure our door to door representatives are conducting themselves in a truthful manner. In addition, I have forwarded your feedback to our Marketing group for further investigation.
Please contact me through email at hpena@sparkenergy.com or by phone at 281-833-7011 to discuss this issue with you.
Thank you so much for your feedback and rest assured we take these matters seriously.
Reviewed May 3, 2014
I received my electrical bill and saw that my budget billing with CL&P went up to 649.00 a month and it had gone up about 5 months ago to 449.00 from 349.00. I looked at my bill closer and realized that my electrical supplier charges were thru the roof. I contacted Spark Energy customer service and asked what they were charging me. They said 15.5 cents per kilowatt which is highway robbery. They blamed me saying it was my fault for not contacting them and negotiating a lower rate. They supposedly sent me a letter stating that my time period of a fixed rate had ended. I find it hard to believe they sent anything since I never received it and I would certainly never ignore that. So they have been charging me probably 200-300 hundred dollars extra a month since either July or September of last year.
The lady on the phone changed her story twice. They were not willing to do anything except lower my rate now and give me a 100 gift card! I am furious; they are taking advantage of customers in an already terrible economy. It's not right and should not be allowed. Had they worked with me and credited my account a fair amount then I would have stayed with them and recommended them for working with their customers. They have POOR customer service and do not care about anyone! I'm furious and hope there is some legal recourse! They should be ashamed of themselves.
I apologize for the delay in response and for any inconvenience that you may have experienced regarding the aforementioned billing issue. Please be advised that we are aware that our customers have busy lives which may result in not always staying abreast of contract expiration dates. As an an added courtesy to our customers, we send renewal notifications via mail. In addition, we periodically have an outbound customer care team that proactively calls customers who are eligible for contract renewal.
Spark Energy wants you to know that we value your business and constantly strive to offer quality service at a competitive price. Please be aware that the cost of energy fluctuates on a daily basis. This fluctuation ultimately affects the final rates available to consumers. Anytime a customer enters into a contractual agreement with Spark Energy, a bulk of energy for the contracted term is purchased, at the price offered to the customer. Once the contract has been fulfilled and the bulk of energy has been consumed, Spark Energy must purchase energy on a monthly basis to accommodate our customers not under contract. This energy must be purchased at the current rate, which is typically higher than purchasing in bulk.
We would like the opportunity in the near future to change your customer experience to one that leaves a smile on your face. If you would like to discuss your account specifically please feel free to contact me directly via email alusk@sparkenergy.com or phone 832-333-7019. I will be happy to assist you with any additional questions or concerns that you may have.
Reviewed March 22, 2014
I had someone from Spark Energy to represent their self like I was going to save on my monthly bill every month. Now I live in a low property so of course I'm looking for savings. When I got my bill every month, I noticed my bill was 300 dollars a month. Look, I don't have 300 dollars a month. I will be make sure that Spark Energy will not lie to another soul. I am very very upset. I may not have a home if I don't get my bill paid before they cut my gas off. I will say this: SPARK ENERGY, YOU SUCK.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed March 22, 2014
I have been job hunting for the last few weeks and was contacted by this company for an interview. The gal on the other end claimed I had submitted my resume to them. I did not recall the company name, but many companies hiring do not name their corporate or business name. I am sending out a lot of resumes so I thought it was possible. Upon receiving my 'interview' email - I could tell the user ID was one I do not use as a contact on my resume or when I apply for jobs online. I'm sure it was culled from careerbuilder.com as I am getting some really strange offers for jobs I neither applied for or want to pursue. It sounded kind of hinky and by the opinions of the poor folks that got suckered into their 'service' - I'm glad to say I will NOT be one of those coming to your door with a clipboard looking like I'm from PG&E!
I apologize if you have received negative feedback from potential customers of Spark Energy but I assure you that we are indeed a legitimate company, serving natural gas and electricity customers in multiple states since 1999. We currently have enrolled many satisfied customers from your area often times using door to door salesmen as an effective means of promoting Spark Energy and our product offerings. (we currently have 10s of thousands of satisfied customers on the west coast alone). You can learn more about our background, products, and services at www.sparkenergy.com.
Careerbuilder.com is indeed a company of which we use to locate prospective candidates to hire for Spark Energy. If we contacted you for an employment opportunity, then it was definitely because your resume reflected potential. Should you change your mind in the near future, we will gladly inform you of our current employment availability.
We want to ensure that the sales process is a good experience for our potential customers. When enrolling customers into Spark Energy , it is done with the customer’s consent. For added customer protection, Spark Energy also has a third party verification to ensure that all enrollments are authorized. Our sale’s agents wear visible Spark Energy badges and shirts as not to be confused with any other utility company. Any complaints about our sales representatives are investigated and dealt with quickly. If you have additional questions please do not hesitate to contact me via email at alusk@sparkenergy.com or via phone at 832-333-7019.
Reviewed March 21, 2014
This ordeal started when a guy showed up at my door telling me that he wanted to save me money with my Gas bill. I immediately told him that I would be happy to look at some literature but I wasn't going to sign that day. I needed time to do my research. He started to get visibly annoyed and pushy. "Oh come on sign up now, I am telling you is a great deal". After a while of this, I told him that there wasn't a chance in hell that I was going to sign up without doing research. At that point his tactic changed and he went for the tears. He told me that he hadn't sold anything all day and that he needed one sale to make his quota, etc.
At that point I told him that he should never say anything like that to a potential customer. It was bad form and counterproductive as far as he was concerned. I grabbed his application and told him that I would call him if I decided to sign up. Behold, after I did a bit of research I figured that I would have saved some money (that was before I found this site and discovered their bait and switch tactics where they sign you up at $39 a month but then they put you on a variable rate when they fail to send you the new contract alert and you end up paying more).
So I called the guy and told him I wanted to sign up. He was apparently elsewhere and either already forgot or he didn't care. I never got a call back. A week goes by and I discuss the deal with my wife. She is interested so she decides to sign up. I am next to her when she talks to customer service to start our new service with Spark. Until today when I receive a PG&E gas bill (we only get Gas from PG&EX). And the bill looks suspiciously similar to the amount we usually pay. So we call PG&E and they cannot tell us if we are Spark customers or not. Next call is to Spark. Apparently they have no record of us. Not by my name, not by my wife's name and so on.
The guy wants to sign me up today, but I tell him that we are now at strike 2 and I am not keen on strike 3. In the meantime, I do my research here and realize that they use a fairly common bait and switch scheme where they lure you with low fixed rates but then they find an excuse to put you on a variable rate the moment you don't display Accountant-like record keeping. They basically count on your having a life and not caring that much about your bill. I guess I was lucky they have been so incompetent that they failed to sign us up, but I am now waiting for someone to call and claim we are signed up somehow. As incompetent as they have been, my application is possibly still flying around their office.
We apologize for the delay in response. Thank you for contacting us regarding your recent experience and allow me to begin by assuring you that we take these types of complaints very seriously. Spark Energy makes every effort to ensure that all sales representatives that visit/contact prospective customers are conducting themselves in a professional and truthful manner.
We definitely want to change your perception of Spark Energy. I would like to assure you that the $39.99 offer is a fixed rate for 12 months for the gas supply portion of the bill. That rate does not fluctuate during those 12 months. When enrolling with Spark Energy the terms of service for the product is outlined. In addition, we also have a third party verification for customer protection; that verifies the product offered, the rate, terms of service and the customer’s authorization.
Spark Energy prides itself in customer awareness. Once enrolled we mail a Welcome Letter with the terms of service , rate and contract term. Prior to the contract’s end date we proactively send a renewal notification so that our customers can avoid rate fluctuations. We know that most people lead busy day to day lives which is why Monday – Friday , between the hours of 7am-7pm CST and on Saturday 9am-4pm we can be reached at 1-877-547-7275 to assist free of charge. Our website www.sparkenergy.com also allows customers to view account information or generate an email with the topic of their choice.
If you would you have any other questions or concerns , please do not hesitate to contact us through the above mentioned methods. Thank you for your valued feedback.
Reviewed Feb. 27, 2014
I switched my electricity services from a company to Spark Energy in 2011 due to a salesman's phone call saying I would be saving quite a bit over time in my electricity bill and by looking at the fixed rate plan they offered and compared to previous carrier's rate at that time, I agreed. After that, I believe I was saving but didn't really pay much attention to the rate they used month to month (since I don't have another bill to compare with) until recently I felt my bill has been much higher than my neighbor or a friend when they told me how much theirs was during random chatting.
For other question on my bill, I called my previous carrier's billing and from going over the bill, they told me my unit charge is 9.95 cents per kWh and their 2013 average unit charge was 5.3 cents. Immediately, I had the issue of why since I thought I was saving. So, I called Spark Energy. The first customer service guy told me that they sent out the renewal letter in 2012 to me and I didn't reply, hence, they automatically moved me from fixed rate plan to Flexible Rate Plan (which unit rates are higher than fixed) and it has been like that since Aug 2012 since I didn't call them back.
I asked if I could possibly get some credit of the difference between the fixed rate I originally signed up vs the higher flexible rate they moved me to. The reaction I received at first was unfortunately they sent the renewal letter to me and I didn't respond and if I didn't receive that renewal letter, I should have called them back and asked. My reaction was if I didn't receive the letter, how am I supposed to know that I need to call them. Then he said even I didn't receive that letter, I should have received the original welcome package in which they have the rules listed for the renewal. So, it's my fault that I didn't read the fine print.
I felt frustrated. So, I requested to talk to a supervisor since I am certain I didn't receive this renewal letter and I should not be moved to the higher flexible rate. The supervisor's reaction is the same as the first rep. And insisted that I signed the original contract and hence responsible for not calling them. I then asked to file a claim on-line and the supervisor transferred me to a 'manager' who later on I found is what they called 'officer specialist' helping officers in resolving issues.
In this conversation, he patiently review my past 2.5 years worth of bills and rates they used and it turned out to be that in the first year, the fixed rate I signed up is slightly (by 0.8 cents) lower than my previous carrier. Then in the second year, the flexible rate they moved me to is only slightly higher (by 0.5 cents) than my previous carrier. Only until 8 months ago, their rate is significantly higher due to a drop in previous carrier's rate back in mid-2013. After this officer specialist explained all of these to me, I felt much better since now I was given tangible data and knew my overcharged bill wasn't really crossed all 2.5 years.
He agreed to work it out with me for the difference between what I signed up and the flexible rate they have used. I gave a 4 rating here because this specialist do try to work my issue out with a patient and professional attitude. I learned that whatever we signed up for, we got to be aware what entails afterwards. Before switching to any company, one question ought to be asked is how long this saving would last and what rate after that. It's like the bank rate, when they promote the interest rate to a high yield, the question needs to be asked is when this high yield will end and what will be the interest rate afterwards. As they use high interest to attract funds for a short period of time and then drop interest down to lower than other banks' rate. We seldom pay attention or read fine print to the afterward effect at the time of being solicited.
Thank you for sharing your experience. We would also like to apologize for the delay in publicly responding. Unfortunately, we did not have access to respond to reviews on this site at the time of your original post. In reviewing your feedback ,it looks like we were able to resolve your issue. Should you want to discuss the account in detail, please do not hesitate to contact us at oopcx@sparkenergy.com as we will be more than happy to assist you.
Reviewed Feb. 26, 2014
Casually dressed Spark rep knocked on my door with a clipboard, said he was with Spark Energy representing PG&E. He said he needed to verify that I was paying the lowest rate from PG&E on my monthly bill. When I told him I wasn't interested, he repeated himself. Finally he said that I didn't understand, and that if I sent him away he'd just have to keep coming back every day until he got the information. I said get it from PG&E if he worked with them, and that I was not going to let him in my house or give him my bill.
He continued to say that I was required to work with PG&E. I said your ID does not say PG&E. He replied that he would have to keep coming back every day, and then said he did not need my actual bill, but just the account number. I told him no several times, and he became irritated. I offered to call the Oakland cops and closed the door. Then he stayed on my front porch for several more minutes before leaving.
Spark Energy apologizes for the experience with one of our representatives. We would like to assure you that this is not how we train our sales force and you can rest assured that we will further investigate this incident as Spark Energy does not tolerate this behavior. In order to better handle this matter, we would need some details from you if you are willing to provide them. I have sent you a private message with a few follow-up questions that would aid us in our investigation.
Should you have any questions or concerns please contact me through email at hpena@sparkenergy.com or by phone at 281-833-7011.Thank you for your feedback and rest assured that we take this very seriously.
Reviewed Jan. 31, 2014
We have been loyal auto-pay customers for over 3 years. In the last couple months, things in their organization have changed dramatically. First, it started with pulling funds for our bill 3 days before the actual date stated on our bill. Then, our debit card expired so I made a third-party payment. The next day, I updated our credit card info on their site and they debited our account again. So, I called customer service stating I would like a refund on the debit because our account had already been paid in full. They agreed in writing via email. Said, I would have the refund within 5 business days. No refund. After numerous calls, still no refund. Then, they tell me they applied the funds to the next months bill, which is set for auto-pay on the 30th. I said that was not the agreement. Not only did they pull the full funds on the 30th, they have still kept the additional money from the month prior.
I have been given the run around by them. They won't let me delete my credit card information to withdraw from auto-pay. They won't give us our money back. This has resulted in a trickle down of bank fees, etc. Every person I speak with tells me something different. Thankfully, my bank is cooperating and working with us to get our money back. I will NEVER do auto-pay again. I will just send a check every month or issue the auto-payment from our bank to theirs. NOT the other way around. This company has changed dramatically. They want to charge me $175 to switch to a different company even though our contract is up this June and have been loyal on time customers for 3 years! OUTRAGED. Do not use this company.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We have made and continue to make improvements in our systems and processes to improve the customer experience and to prevent situations like you described. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Jan. 29, 2014
A man came to my apt door a few months ago stating he was with Spark Energy & said that we could save 50% on our gas bill from PG&E. My husband & I were very excited so we decided we would sign up for the service. In reviewing our bill with PG&E, we did not save money on our Gas bill. We are spending an average of $20-$40 more per month. The man that came never told us we would be charged from PG&E for Delivery Charges of the Gas because Sparks is not local, they are from out of state. Be very careful when people come to your door with these things. I will never do this again. I contacted Sparks & told them this & told them I no longer want their services & that the man that came to my door misrepresented Sparks. Spark immediately cancelled my services & switched it back to PG&E.
We apologize for the delay in response as we have only recently been given access to respond to posted messages of this type. We are very sorry for the way our product was presented to you and we would like to assure you that this is not how we train our sales force. We have submitted your feedback to our Marketing team for review. We want to reaffirm that Spark Energy wants our customers to be knowledgeable when it comes to our products and services; which is why we consistently reinforce our sales team with our current and potential customers in mind.
Due to deregulation in your area, customers are able to choose their supplier while PGE continues to charge for delivery services. Spark Energy offers competitive plans and fixed rates so that you do not have to worry about price fluctuation throughout the year. Even though we are located in Texas, we are able to provide this excellent service to several states across the nation all while gaining loyal customers along the way.
Please feel free to contact me in regards to this matter by email at hpena-c@sparkenergy.com or by phone number at 832-333-7011.
Reviewed Jan. 19, 2014
I had one of the Sparks Outdoor people come to my door. I was just waking up and she had on an orange type sweater and a clipboard in her hand with papers with PG&E on the header. It looked like a printout. I greeted her. She gave her name and said she was here to show me how to save money. I had to ask Who and have tell me a couple times, who she was with. She mumbled the Sparks name and was going on too fast to the next question. That was did I want to save money. She asked to see my PG&E bill the 3rd page to be exact. I told her no she could not have my bill and I was sorry but I did not need to be told how to save money. She got a look on her face I only save for people I don't like and want to let them know how I feel. She said, "I don't have time for this, I have other customers to see." The way she was dressed and the clipboard was a way for her to make it seem like she was a employ of PG&E. The clipboard gave that impression too. I hope none of my neighbors took her up. I plan on doing a little door to door tomorrow to see myself.
We apologize for the delay in response as we have only recently been given access to respond to posted messages of this type. We first would like to thank you for your feedback as this is very helpful in resolving these particular issues. Spark Energy would like to assure you that this is not how we train our sales force, nor do we condone this type of behavior. We hold our sales agents to the highest standards as we want our customers to feel comfortable and knowledgeable when enrolling in the Spark Energy family. Our representatives are not affiliated with PGE nor can PGE provide your account information to them without your approval. While we have signed up numerous customers in your area we want to establish long term relationships with our customers and want to ensure that the sales experience is a positive one. In order to better handle this matter, we would need some details from you if you are willing to provide them. I have sent you a private message with a few follow-up questions that would aid us in our investigation.
We definitely want to change your perception of Spark Energy. Should you have any questions or concerns in regards to this matter, please feel free to contact me by email at hpena@sparkenergy.com or by phone at 832-333-7011.
Reviewed Jan. 17, 2014
I noticed a higher than normal November bill an increase from November 2012 of $66.00 and an increase from October 2013 of $131.00. I was busy due to the holidays and did not call to question the bill. I received my December bill which was $161.00 more than my November 2013 bill and an increase from December 2012 of a $146.00. I called Spark Energy to find out what was going on and the Rep. said "your yearly plan was over so we put you on a variable rate". I told her I wanted the same rate I had when the Sales rep. came to my door asking me to sign up and how Spark Energy will save me money. The Rep. stated there was a letter sent in the mail stating that I would be put on a variable rate, if I did not call to renew. I asked how the letter came in the mail, registered, certified? Apparently it is a standard form letter. The rep. stated I could get that rate back but I needed to sign up for another 12 months and there would be a $100.00 cancellation fee if I decided to cancel within 12 months. I asked for a credit and she stated only if I renewed with them for 12 months.
This is a racket, I have excellent credit and open my mail as soon as it comes. I never received a letter regarding the rate increase. Why are Businesses allowed to charge you a fee when you no longer want to do business with them. I called PSE&G and signed up with them but I have to wait 2 months before I can get back with them, due to another law in which it takes to reroute the gas. This will allow Spark Energy to bill me the variable rate for an additional 2 months. Technically they can charge me whatever they want. There has to be some kind of Consumer Protection from Energy Companies who can charge you whatever rate they want, because you did not receive the form letter they said they sent. I will never use another smaller Energy Company again.
Spark Energy apologizes for the delay in response and any inconvenience you may have experienced.We have only recently gained access that allos us to respond to potential customer issues. We would like to assure you that Spark Energy strives to always provide our customers with the best rate available according to the market. Prior to the contract’s end date, we do proactively encourage customers to renew their contracts by sending a renewal notification so that our customers can avoid the price volatility that can happen if you are on variable pricing. In addition, we send out a welcome package when your enrollment is processed that outlines your terms of service. Due to market fluctuations, Spark Energy is not able to guarantee the same rates and plans each year; which can explain the different contract stipulations offered to you. Please be advised that Spark Energy makes a purchase in bulk for the term of the contract in which you are signed up for. Once your contract has ended, Spark Energy must purchase at the short term rate; which can be much higher than purchasing in bulk.
If you would like to discuss this matter in detail, please do not hesitate to contact me hpena@sparkenergy.com or by phone at 832-333-7011.
Reviewed Jan. 15, 2014
A friend called me about switching to Spark Energy as a way to lower my overall cost for natural gas and electric service. This may have been true for the first year. After that, I was notified of the increase in fees. The model is to tell a customer that Spark Energy sells energy at a lower cost than PG&E, which is true. However, there are use and transmission fees associated with the service which together ends up costing more. In this particular product/service, the only reason to use Spark is to reduce one's cost for energy compared to PG&E. There is no quality issue, country of manufacture, service differences, etc. It comes down to one single reason, reduced cost. Actually, the cost increases!! I did the math with that of the PG&E billing dept. I called Spark to ask them and cancel my service.
By the way, using another service adds detail to the bill that makes it more complicated to understand and compare. What I got from the Spark rep was an offer to lower the amount for one year with an early termination fee of $100. I actually predicted this before the rep come on. I lost trust in Spark Energy and will never do business with them again. I don't think their billing model is good for consumers, but it works for them and their investors. I don't think they cheated or committed fraud, but it's a disadvantage model to the consumer.
We are pleased to hear you enjoyed savings under your initial contract and would like an opportunity to work with you to help improve your overall service experience. Customers choose Spark for cost savings, price stability and for our environmental friendly options including our green natural gas product that allows you to reduce your impact on the environment. We do encourage customers to renew their contracts after expiration, to reduce the price volatility that can happen if you are on variable pricing. I would like an opportunity to discuss this in more detail, as some of what you report is certainly not consistent with how we want the customer experience to happen.
Please contact me by email at hpena@sparkenergy.com or by phone at 832-333-7011.
Reviewed Dec. 20, 2013
Charging 50% more for same number of therms used by PG&E. Cannot find how to cancel account.
Thank you for taking the time to provide your feedback. We apologize for the delay in our response – unfortunately, we did not previously have access to this site to respond publicly to consumer reviews. We are currently focused on reviewing all reviews and responding personally to each question or concern. Your Customer experience matters to us and we would like the opportunity to review your account in detail. I have sent you a private message requesting additional account information that would aid us assisting you further. We know you have a choice in selecting a retail energy provider, and we value the opportunity to serve you.
Reviewed Dec. 13, 2013
A young man came into my home selling me on how I would save each month only paying .62 cents per therms I use each month. So I signed up for the plan. Two weeks later, when I received the confirmation phone call, the lady informed me besides the .62 cents per therm each month, there would be an additional $ 4.00 service charge each month. Needless to say, I was a bit pissed that the kid conveniently didn't say a word about this charge. Very misleading and sneaky if I do say so myself. But the lady convinced me I was still going to be saving money.
The next day, I went online to read what other consumers had to say about SPARK ENERGY and I'm glad I did. The reviews are not good at all. Sparks is NOT credited through the Better Business Bureau. A big problem in my book. Thankfully, I had no problem signing off on the contract. Had I waited three days after receiving my welcome packet in the mail, Spark would have charged me $100.00 for backing out.
We apologize for the delayed response. We were previously unable to respond directly to customers on this website as we did not have access to do so. We are currently in the process of reviewing all earlier posts on this site and responding to each one. We understand your experience occurred some time ago, but we would still like to investigate your concern.
Please allow me to elaborate on Spark Energy’s enrollment security for customer protection. When enrolling in our gas supply service, a third party verification is done. The third party confirms that you have the authorization to make changes to the utility account. It also verifies the rate offered, contract term and any fees associated with the enrollment. Without the customer answering yes to the verification questions , the enrollment is void. Lastly,as a courtesy, we give our customers 30 days to cancel without penalty.
We take our reputation seriously and strive to provide a positive experience for customers and potential customers alike. If you would like to contact me via email at alusk@sparkenergy.com we can review your account in detail. Thank you for providing us with this valuable feedback.
Reviewed Nov. 30, 2013
A sales rep came to my door and sold me on switching from Peoples' Gas to Spark Energy....DON'T DO IT!!! I received my 1st bill with them one day after Thanksgiving and it had a supplier charge on it of $187.00. The bill total for gas was $170.00, a normal bill for this time of year. Add the suppliers charge of $187.00 and I have a whopping $350.00 gas bill! I have an Illinois Verification Form with the phrase "no supplier charges" from the sales rep named Thea phone number 312.731.2140 stating that there would be NO supplier charges. This is a fraudulent company selling no supply charges and then nailing you for them. BEWARE.
We’re very sorry you were unhappy with your experience with Spark Energy.. We value our customers, and what you described does not reflect our high standards for customer experience. In addition, We apologize for the delayed response. We were previously unable to respond directly to customers on this website as we did not have access to do so. We understand your experience occurred some time ago, but we would still like to investigate your concern.
Please be advised that Spark Energy is not a fraudulent company. We have been in business since 1999 servicing hundreds of thousands of satisfied natural gas and electricity customers coast to coast. Our 24 hour access website at www.sparkenergy.com outlines our company’s background , products, rates and serviceability. To avoid confusion between the salesman and our customers, we have all pending enrolled accounts verified through third party verification. Third party verification ensures that the customer is authorized to make supplier changes, understands the products and pricing they are being signed up for and that he/she agrees to Spark Energy’s terms of service for the current rate being offered.
We take our reputation seriously and strive to provide a positive experience for customers and potential customers alike. Please feel free to contact me via email at alusk@sparkenergy.com so that I may offer some resolve and review your account. Thank you for providing us with this valuable feedback.
Reviewed Nov. 6, 2013
A "team" came around to my neighborhood to offer a fixed rate on gas service for $39.99 a month - no monthly service fee - 12 months fixed & $0 early termination fee. I'd never heard of Spark Electric & the young woman presenting the offer wasn't clear about what she was offering, so I asked to be called with further info. I gave her my landline phone #. I never got a phone call from them. I did get a "welcome to Sparks Energy" packet in the mail & called the 877# telling them I never signed up for their service. I was told that the application was never completed & I wasn't signed up with them.
Today, I had someone come to my door with an application in hand with a woman's name on the bottom & he told me that this woman who'd originally come by had gotten my gas service # incorrectly & my application couldn't be completed. I told him I never wanted Spark Electric. He showed me the application & showed me that I HAD SIGNED THE APPLICATION & I NEVER DID. My signature was forged!!!!
We apologize for the delayed response. We were previously unable to respond directly to customers on this website as we did not have access to do so. We understand your experience occurred some time ago, but we would still like to investigate your concern.
Spark Energy makes every effort to ensure that all sales representatives that visit/contact prospective customers are conducting themselves in a professional and truthful manner. We takes these types of complaints very seriously. It is not a Spark Energy practice to falsify any enrollment. For added customer security, Spark Energy has a third party verification to ensure that all pending enrollments are authorized by the customer.
Spark Energy is a reputable company that services a multitude of natural gas and electricity customers based on serviceability from coast to coast. We have been in business since 1999 and you can view our company’s background information by visiting our 24 hour access website at www.sparkenergy.com.
I have sent you a private message requesting additional information that would aid us in our review of this incident. We take our reputation seriously and strive to provide a positive experience for customers and potential customers alike. Thank you for providing us with this valuable feedback.
Reviewed Oct. 5, 2013
My one year contract ended with them and went on the variable month to month rate. According to their website, they have a very competitive rate when the contract ends. Well, I must disagree with that statement. Their rate is double that of anyone else out there, even the gas companies. The rate that they are charging me is $9.99 per McF. Stay away from this company. They are not true to their word.
We apologize for the delayed response. We were previously unable to respond directly to customers on this website as we did not have access to do so. We understand your experience occurred some time ago, but we would still like to investigate your concern.
Spark Energy’s terms of service outlines that once the contract ends if the customer chooses not to renew on the new available rate the he/she will default to a variable rate. This means that the customer would be billed at a rate that is determined by the market conditions for energy prices, and that could fluctuate (as opposed to a fixed rate).
We take our reputation seriously and strive to provide a positive experience for customers and potential customers alike. Prior to the contract’s end date we proactively send renewal notices via US mail to customers. This is done to encourage customers to renew at a low fixed rate to prevent price volatility from occurring which can sometime be associated with variable rates.. We remain true to our word by reiterating the enrollment offer and guidelines in writing. In addition, within 7 business days of the new enrollment , we send a Welcome Packet that covers all of the contract’s stipulations.
We’re very sorry you were unhappy with the level of service you received. If you would like to discuss the account in detail, you may contact me via email at alusk@sparkenergy.com.
Thank you and we appreciate your feedback.
Reviewed July 22, 2013
This company turned off power just before my out-of-town family showed up on vacation. No phone notification. We're not there so don't receive mail. Turned off power even after account paid up 4 days prior. Nobody to call on a Saturday to correct their error. Stay away from this incompetency.
We’re very sorry you were unhappy with the level of service you received. We were previously unable to respond directly to customers on this website as we did not have access to do so. We are currently in the process of reviewing all earlier posts on this site and responding to each one. We understand your experience occurred some time ago, but we would still like to investigate your concern. If you would like to discuss your account in detail, you may contact via email at alusk@sparkenergy.com. Thank you for providing us with this valuable feedback.
Reviewed June 11, 2013
We rarely use air conditioner or heat in May, but the electricity bill is very high. I was curious and looked at the generation and transmission rate: $0.1580 - almost double the price I had two years ago. How can a utility company raise the price so quickly without sending a notice to the customer? Will it get the lawsuit from the customers?
We apologize for the delayed response and any inconvenience that it may have caused you. We were previously unable to respond directly to customers on this website as we did not have access to do so. We are currently in the process of reviewing all earlier posts on this site and responding to each one.
Once an account is enrolled with Spark Energy, a Welcome Letter that includes the contract’s Terms of Service is mailed within 7-10 business days. Spark Energy also sends a Renewal Notification letter via US mail 30-45 days prior to the contract’s expiration date. The renewal notification is proactively sent so that customers can avoid price volatility. In addition, Spark Energy offers 24 hour access to the website www.sparkenergy.com where the customer can review and renew the account through self- service options. For convenience, the online account will also display the status of the contract’s current term.
Please be advised that the cost of energy fluctuates on a daily basis and that determines the final rates available to customers. Anytime a contractual agreement is fulfilled and the bulk of energy is consumed, Spark Energy must purchase energy on a monthly basis to accommodate our customers not under contract. Since this energy is purchased at the current market rate it is typically higher than purchasing in bulk.
We understand that your experience occurred some time ago, but we would still like to investigate your concern. If you would like to have the account reviewed please contact me via email at alusk@sparkenergy.com. Thank you for your feed back.
Reviewed March 22, 2013
The rates they offered during the 2-year contract were priced very well. Just before the contract was up, I received a letter notifying me that the contract was expiring. They said that my rates wouldn't be locked in any longer, but would still be very competitive. **! Any money I saved over the 2-year period, I lost; then some within the first 2-3 months my rates were variable. It also takes another 2-3 months to get switched back over to PSE&G. So in the 5-6 months I've been stuck with them, I've been screwed.
Reviewed Feb. 9, 2013
I was with Spark Energy about 18 months when I received my last bill with more than doubled electricity price. Now it's $0.2035 per kWh compare to previous $0.10 and current PSEG is $0.106882 per kWh. Moving to Spark Energy was my big mistake.
We apologize for the delayed response and any inconvenience that it may have caused you. We were previously unable to respond directly to customers on this website as we did not have access to do so. Currently , Spark Energy is in the process of reviewing all earlier posts on this site and responding to each one.
Please be advised that once enrolled with Spark Energy that we US mail a Welcome letter that outlines the terms of services , rate and contract term. 30-45 days prior to the contract’s end date, we proactively send a renewal notification letter in an effort to avoid price volatility. When a contract is not renewed, it defaults to a month to month rate plan. The rate on a month to month plan typically cost more since the energy is purchased at the current rate as opposed to in bulk.
We understand that this incident occurred some time ago , but we would love the opportunity to review your concern. If you are interested in having your account researched, you may contact me via email at alusk@sparkenergy.com. Thank you for your feedback
Reviewed Dec. 18, 2012
I live in NJ and last summer, I signed up for their electric supply service. They said it's a fixed rate for 12 months for 10.5 cents. (Watch out.) At the end of 12 months, they increased the rate to an outrageous 16 cents per kwh. That is a whopping 53% jump. I am sorry I joined this ripoff scam Spark Energy company. By the time I cancelled their services, I was stuck with two months of bill at 16cents/kwh, where PSEG was only 10 cents. Their rates are so ridiculously high that the entire year's savings were wiped out because of high rate I paid in two months to this scam company, Spark Energy.
The bottom line is do not change your current electric or gas supply service company to the Spark Energy. Stay with your current local company. These people are out there for quick cash (in my case, it was the last two months I had to pay at a rate of 16 cents) and they have no consideration for their customers. They are located in Texas and they don't care about customers in other states. They usually send out some guy door to door. It is best to close you door. Don't fall for them. Save yourself from scam companies like this one. Scam, rip-off Spark Energy (800-411-7514).
Thank you for taking the time to provide your feedback. We apologize for the delay in our response and for any inconvenience that it may have caused you. Unfortunately, we did not previously have access to this site to respond publicly to consumer reviews. At this time we are focused on personally addressing each question and concern so that we create positive customer experiences.
Reviewed Nov. 29, 2012
I've had Spark Energy for almost 4 years and in that time, I have moved twice with no issues. The last four months have been ridiculous. I am on an auto pay contract, which has never been an issue. In August I got an email with my monthly billing statement and on the bill it said, "final bill." What? My contract is not up until February. So I called and was told it was my final bill because I had transferred my services away from Spark, which I had not. I asked her how was that possible and she very infuriatingly asked me, "Well who did you change your services to?" I didn't! I asked how that was possible, but she was very vague and said it was probably a mistake. They had to file a dispute claim with Oncor and my services were switched back. Problem solved.
But wait... The next month's bill, the exact same thing happened again. They suggested maybe my apartment complex was causing it, but I'm not sure how on earth that's possible. So around and around we went again. Problem solved. They also put a hold on my auto drafts until they were sure the problem was cleared up, so that I couldn't be charged for any mistaken fees. Okay, cool. Well my service was reinstated again, but my auto payment for the next month didn't draft on the date it was due. Okay, I figured it would draft eventually during the month. It didn't and my bad - I forgot about it until the next month, where it was stacked onto the next bill. Okay, fine. That one didn't draft either. I wanted to make a payment online, but I was afraid it would still draft and then I'd be up the creek.
I never had time to call because I work during their hotline hours. Today I finally was able to call and was on the phone for almost 40 minutes. Supposedly they've taken the hold off my account. I paid some of the triple stacked bill amount today and the rest should be drafted automatically on the due date. We'll see. In a separate issue, I currently live in an apartment but am working on fixing up a house to move into in a few months, so we needed to get power on there. It sounds easy online. The website just says, "Click here to add a new service address." But when I did, it said my new service address did not exist. So of course I had to call them and the rep told me the same thing - it did not exist.
The house has been there since 1952. It exists. Once we finally got that straightened out, the rep told me I couldn't have more than one address per energy account. He told me I needed to have a different email address for the new account. Okay? I told him I don't have another email account and did I need to create one? He said he would do it for me. So, he created me a new email account. Great, cool. A couple weeks later, I called to make sure the power would be turned on in time to the new service address, and they seemed to have no idea why the previous rep had me create a new email account. Basically, everything that he did was incorrect. I thought it was strange when it was happening, so I immediately deleted the email account. Fishy, right?
I only gave them two stars because prior to August, I'd not had any issues with them. But the last few months have been ridiculous and I have spent literally hours on the phone. I will not renew when my contract is up. They've burned me too many times.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Oct. 1, 2012
Recently, I moved. So, I got 2 bills merged into one. I asked for a payment arrangement and a representative by the name of Ms. ** failed to put the hold on my account like she said she would. So, my account was drafted before the date I asked which caused me to become overdrawn on my bank account. I called and they said that they cancelled the transaction. It's 5 days later and I still do not have the money back in my account. They keep giving me the runaround saying that they did the reversal. My bank said all they need to do is call Merchant Services, but they won't do it. They said they already reversed the transaction. So now I have to pay my bill, and I don't even have the money back in my account to pay it!! This is ridiculous. I should have read the reviews on this company before going with them. I will not be renewing and I do not recommend this energy company.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Sept. 10, 2012
I received an email stating that I could transfer my account to another supplier within 14 days. Well I did not count the days correctly so I switched 17 days earlier, three days off. I was charged the $250 early termination fee. The customer service was of no help. After two years of service, they have no consideration or supervisors. Amazing. The contract cannot be reviewed online! Be very careful if you use this company as it is clear that they don't care about their image! Ripoffs.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Sept. 6, 2012
A young man came to my door and told me that my electricity bill will come cheaper if I sign up with Spark. My bill has doubled ever since I signed up, and when I cancelled it took like 3 months before they took me off their service.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Aug. 21, 2012
Spark Energy believes that they know what the consumer wants. When my contract with them terminated, I did not renew. They put me on a variable rate which is double what charges. I called to talk to them about it and they said it would be 2-3 billing cycles before it would be changed. I asked to speak with a supervisor, who called me and left a phone number that he could not be reached on. I filed a complaint with the Illinois Commerce Commission. I would suggest everyone that has problems with this company to do the same. Do not do business with them.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed July 13, 2012
After my contract ended with them, they withdrew my final payment out of my bank account (without my permission or authorization to do so). I have emailed them, spoken with customer service and they only apologized and said they can't do anything about it. Never use them! Horrible experience.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed May 23, 2012
I received a bill in April from Spark Energy with an early termination fee of $175 tacked onto it. Since I did not authorize the fee, I called them and they said, "We are sorry and we will correct this." In May, I received another bill that stated the refund has been made, yet my auto-draft was still charged for the amount. I called again, and got the same sorry routine and was told I will get credit to my account. Now, it's the end of May and I just got auto-charged without any credit being given back, even though the bill showed the credit! I called again and was told "sorry" and I will receive it in the next billing cycle. After further arguments, I was told I will get a check in the mail in 1 month. One month! So now, I sit again and wait. This company is terrible. Never ever again.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed May 19, 2012
My gas bills for my business were higher for 2011/2012 Winter than the previous winter. I started checking why and found that my supplier, Spark Energy, who is supposed to save you money on your gas bills, raised the variable rate to over double of what Nicor charges. The variable rate from Nicor ranged from as low as .22 per therm to as high as .44 per therm.
Spark Energy, the rip off company that they are, was charging me as low as .78 per therm and as high as .88 per therm. Their answer when questioned was "that's our rate" and there was no kind of satisfaction whatsoever. In fact, they were quite snotty on the phone as though I was bothering them. I canceled my contract with them immediately. All I can say is there are a lot of thieves out there posing as a business. I would recommend to any person thinking of using Spark to check your rate first.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed April 29, 2012
We have been trying to work with Spark Energy to get our electric meters changed from the rip off Pay As You Go meters since July 2011. We still have the rip off meters in our home after countless appointments by your service team arriving to change the gas meter! Electric meter for heaven's sake. We have had six appointments confirmed by your company for your engineers not to arrive. Twenty six telephone calls to your 0845 number still has not gotten the meter changed. I have six days off from work where I can ill afford to take days off from work, just to wait in all day from 0800 hrs to 173 0hrs of the same day for them not to turn up or to telephone to say "sorry we are going to waste all of your day off from work again where we are not going to change your meter".
The customer service team and complaints department cannot say sorry enough. I don't want sorry, I want the meters out of my home. Six missed appointments later and 26 telephone calls, they are still in my home from July last year. What the hell do I have to do to get them exchanged? Don't tell me, I have to make an appointment and wait in all day for you not to arrive for the seventh day taken off from work. $136 per day I have lost, not to mention the hike in tariff charges that I am currently on plus the telephone calls I have been charged for at 0845 rates to wait in line so you get more money from me. Enough is enough.
Your company is a joke. Oh, yes, and the $50 compensation has been turned down. It's insulting. I telephoned Spark Energy again to complain and see when the meter would be changed. They couldn't tell me. I have now arranged with G4S who are the company that changes the meters on Spark Energy's behalf to get the meter changed on Monday next. If they do get exchanged then, since July last year, they have done absolutely nothing and I have had to sort it out by passing the customer service team. Incompetence at the highest level.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed April 26, 2012
Ever since I put Spark Energy, my electric bill has been running high. I'm the only person who lives here. I get billed like there are 7 people living here. My bill has never been this high until I put Spark Energy. I'm disabled and I get one check a month. Cancel me from the program.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Feb. 14, 2012
I have been a Spark customer for 4 years. My contract was set to expire on 02/26/12. I called to renew, and was told that Spark was no longer offering residential service in Abilene, Texas. They instructed me to find another company, and to let them know when the date of the switch would be. They stated that there would be no fees, since they were the ones ending service in my area, to just call, and let them know when the switch would happen. TXU told me that the switch would happen on 02/15/12. I called Spark energy to let them know, and was told suddenly (first mention of any fee) that since it was within the 14 days of the contract ending, there would be no fees. TXU switched it on the 9th (which they later said was stated on the internet sign up). I then get an email, billing me for an early termination fee!
How can a 4 year customer call to renew, and then a few days later, be charged $255 for early termination, when it's the electric company ending the relationship, especially when I was told there would be no fees? It just seems to me that Spark is just out to get a buck! What does the law state? Is my contract with Spark overwritten by the fact that Spark ending everything, and even stated there would be no fees? I spoke with Spark on 4 different occasions, and the only conversation that seemed to matter to Spark, was the one where I called them back to inform them of the switch happening on the 15th.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Jan. 7, 2012
I was skeptical at first with a Spark man at my door. However, what I found,since I have signed up for Spark in July, have been nothing but savings on my bill. I don't know if all of you are reading your bills right, but I save an average of $10 a month. I am thinking these complaints are coming from competitors of Spark. I have been very happy since I am still a PSE&G customer receiving the same exact service as before.
Reviewed Jan. 5, 2012
I worked for them for two days. I couldn't handle it. I was not interviewed, was told nothing about their company. They threw me on a phone and computer and the calls began. My job was to get your account numbers no matter what. I knew there was something fishy. People, if you really want to save money, go to ComEd's website, click customer service, then click on rates, then customer choice, and provider list. There you can view the cheapest rates As low as 0.068. Yes, that is a lot less then what they are charging you.
Luckily, I found out about this horrible thing they are doing before I continued more in their company. If they keep calling, just say your rate is as low as the one above. They can't beat that and the computers will stop dialing your phone. I'm sorry for those of you that where talked into this. I just wish everyone else who works there would care more about doing right than just care about getting paid.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Dec. 6, 2011
Overall experience: not one, but zero stars. I signed up my business and my residence for their gas supply. I was guaranteed an 8% savings for 2 months and competitive rates thereafter with no contract or cancellation fee. I was told on the phone that their rate would be either 2% or .02 cents per therm, lower than Nicor's after the first 2 months. After 2 months, instead of being lower or even competitive, their rate was 80% higher than Nicor for both my business and residence. I cancelled both but it took another 2 months to have the supply switched back to Nicor. I short paid Spark according to Nicor's posted rates. Numerous mails, emails, and phone calls to them did nothing. They sent both accounts to collections. This has been a huge headache that has gone on for almost a year now. They are the most dishonest, inefficient company I have ever dealt with.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Oct. 27, 2011
I actually had a really nice gentleman come to my door a couple of months ago. Now that I have seen my bill go down (kilowatt usage is extremely close last 3 months), I don't think a lot of these people understand how to read their bill. I'm sure, in most instances, they used more kilowatts and were too ignorant to use common sense. It is true ComEd works with suppliers who are able to purchase energy off the market cheaper. ComEd cannot make a profit off the purchase of electricity as they're deregulated. Hence, it doesn't matter to them if people get a supplier as it benefits Illinois' economy! Do research from experts and not from dumb citizens of people mad at the world about everything.
Reviewed Oct. 15, 2011
I had tried for the last 5 months to see if my bills went down. Now, I am drowning in Electric Fees. I was better off with just ComEd. This place is a scam. There is no saving money. I have ditched out more than $400.00 in electricity for the last 3 months and now, I owe another almost $300.00. I canceled today. Let's see if I get the confirmation. I'll tell you all, "don't do it!".
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Oct. 9, 2011
We never received the email. When we received the terms of agreement via regular mail, an early Termination fee of $100! When we called Spark Energy, they informed us that our gas utility request was rejected .They gave no real reason why, they also stated that the $100 fee will be waived. We then proceeded to tell them that we want to terminate now and requested a written transcript of the recorded conversation and some sort of letter confirming our cancellation of the utilities with no termination fee. We still have not received any documentation. Spark Energy is a scam.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Sept. 28, 2011
A representative from SparkEnergy came to my door yesterday wanting to see my electric bill, saying he needed to check to make sure ComEd was giving me a discount. He said their company was a division of ComEd and this was a special program that everyone was supposed to be enrolled in. He had a binder with a "Xerox" copy of a ComEd bill stuck in the front which he kept pointing to. I told him if they were a division of ComEd then why didn't he have my billing information up in their system? He kept telling me that I don't understand, it must be done this way, and go get my bill. He stated that he was sent out by ComEd to check my bill and acted like I was wrong for not cooperating and giving him my bill. He said he HAD to do this for me and if not, I was being ripped off, so they had to do door-to-door to make sure everyone was getting their discount.
I told the guy I would call ComEd myself and make sure I was getting the discount and he said I couldn't and that only he could do it. I then pointed out his lies, but he kept telling me that I just don't understand and kept telling me to "Go and get your ComEd bill, now." I asked for a business card and he said he did not have one. A few minutes later another guy with the same hat and jacket came through the yard. Clearly he was trying to get my personal information off of my bill and trying to change my service over to theirs under the guise that it was a special program within ComEd.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Sept. 21, 2011
A sparks energy sales person knocked on our door today. My boyfriend answered and allowed this sales person to convince him that by switching to their company, we would save money on our electricity bill. Lucky for me the bill is in my name and without me, switching is impossible.
I explained to my boyfriend that no one is ever going to come to our door offering to give us money and to tell the man no thank you. Instead, he gives the man my number! Now Spark Energy has called me 3 times within the last hour!
So I searched in Google "spark energy scam” and have read tons of complaints about how Spark Energy tricks people into switching to them only to overcharge them for service. They make harassing calls to people even when asked to not call anymore.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback
Reviewed Sept. 16, 2011
I have been receiving repeated, harassing telemarketing calls over the span of 6 months. I told them to put me on their "do not call list". The calls still continue.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback
Reviewed Sept. 10, 2011
I recently had Spark Energy as my electric service provider in Texas and my contract ended in March. My account was set up as an automatic debit from my checking account. I switched providers once my contract ended.
Now, some 6 months later, I get an email stating I owe $75. I called, and after 30 minutes of trying to "find out what is going on", I was told this was my last partial month payment. That they were simply late in sending it and I had auto debit so I do not need to worry. The invoice date was August 30 due on September 15. I received a letter 3 days later, it was from their collections department stating this was my final notice to pay my outstanding balance. It is quite disappointing to see, that due to Spark's own faulty bookkeeping, they then threaten their customers with collections, penalties and reporting to credit bureaus, for failure to pay bills that have not even been presented. I would not do business with this company again even if it offered rates 20% below their competitors. They obviously care little for their own customers and they run a relatively shoddy administrative division.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Aug. 18, 2011
This company needs to be fined for the harassing calls I received from them. Why would you go with a company that won't let you get a word in edgewise and even though you tell them you're working, they still keep talking. I had to hang up on them because they were harassing me so much. They've called me more than 100 times in two months’ time. This is harassment. Something needs to be done about this.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Aug. 16, 2011
Despite being asked to stop multiple times now, the sales people from Spark Energy keep calling our office trying to sell their services, and some of them are very rude after being told we are not interested. I have personally asked them to take us off their calling list four times now, but they keep calling.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Aug. 4, 2011
The representatives from Sparks Energy came by, they sold be a story on how cheap my bill would be and that they sold electricity at a cheaper rate. I kept asking how they could provide this and at what cost? They said that there was no hidden fees. First of all, I've been happy with ComEd. What can I say, they are the only providers, so I figured why not try Sparks.
First bill comes in the mail today. NOT HAPPY. Summer time is here and it's expected that electric bill are going to be higher. NOT double. I call spoke to a lady and they said that they are selling me a cheaper service, I then made her aware that that service is more expensive due to added cost, distribution fee, franchise fees, etc. Then she goes on and says that it is ComEd's fault to them not being able to come out and read out meters because of the severe storms we have been having. ComEd never reads our meter from home! They NEVER double my bill. 48hrs until my bill goes back to Comed.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed May 5, 2011
Power companies are just as bad as the credit card companies and the banks with "special" fees. I have been with Spark Energy for 5 years and the cost has been great. My renewal came up and now they have started charging if you do not use enough power. With Spark, it is $8.99 extra a month if you do not use 1000 kwh within a billing cycle.
You hear on the media all the time, save power, turn stuff off. I have always been that way. And looking at my record with Spark, in 5 years I have never gone over 1000 kwh in a billing cycle. So now if I renew, I will be punished for being conservative with power. The sad thing is in looking for other power companies to change to, I have found a lot of them that charge you if you do not use a certain amount in a billing cycle.
How unfair is this. We are told to save, save, save, cut down on driving, cut down on water usage, cut down on power usage. Yet the power companies are making extra money if you do that by charging you extra. So now my goal is just to find one that has the lowest usage requirements and a low charge if I do not use it all. The government needs to look into this like they did the banks and credit card companies.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Jan. 3, 2011
Three to four times a week, my family is being harassed on a regular basis by Sparks Energy services representatives, trying to sell us service electricity. They leave us messages on our answering machines and call us at all hours on both our home and office numbers. This is in spite of asking the Sparks Energy service representative, on the phone at the time, to put us on the do not call list, with an agreement / acknowledgement by the Sparks Energy service representative saying that this will take thirty-one days.
When they called recently, I've asked for a manger, Brenda (would not give her last name) and Rachel **, and get the run around from these folks as well, such as, when I asked, "Can I speak to your manager?" The response is, "I do not know his name" or "his first name is Michael, but I don't know his last" or "We'll remove you from our call list in its entirety." No luck though because in January 3, 2010, Monday morning, Sparks Energy service representative called again. Same routine!
This has been going on for about a year plus now ever, since we moved into our new home in July 2009. We have repeatedly requested from these Sparks Energy representative not to call us and put us on the do not call us list. Some Sparks Energy representative have gone as far to say, "We are not going to stop calling you until you hear what we have to say."
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Nov. 3, 2010
I can’t believe they are allowed to lie to people just to get a sale then completely get away with it! Then when I cancelled, they said it takes a month to convert back to BGE so they are getting another month's worth of money out of me. Totally, disgusting, they are shameless scavengers and should be shut down or sued!
My electric bill more then doubled from my budget billing amount putting me in a terrible financial hardship since I am on a fixed income!
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Aug. 31, 2010
Ms J. called me and told me that this was a government program and that my electric bills would be lower than with Con Edison. She told me that if I did not like the program I could get out anytime without paying. When I found out that they were higher than Con Edison, I called and told them they deceived me. They told me I was under contract and if I quit before the end of the contract I would have to pay. I called Con Edison for a comparison of my latest bill and Con Edison would have been $106 cheaper. I even tried calling the women back to discuss this and she never returned my calls. They also did this to two other relatives of mine. I hope they will write to you and let you know. This is deception. Higher light bills than Con Edison and you would have to pay to get out of the contract. This is causing you loss of money.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Reviewed Feb. 19, 2010
Spark Energy Gas, please be aware that to contract #018556254307002, you have wrongfully charged me $18.83 as company called monthly customer service fee. Your company first called me to ask me to switch to your company from PGE as you can offer 20% discount fee on gas. The truth is not only you did not offer 20% discount, but you wrongfully charge around $5 monthly fee to me. Your deceptive business conduct is you ask client to switch to your company and never told client there is a monthly customer service fee and never get client agree on that. After couple of months switching, you then began to charge to client account monthly customer service fee. This is strictly a deceptive business conduct. Please stop sending collection letter to me immediately and I am sending this complaint letter to Consumer Affairs Board.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback
Reviewed Jan. 29, 2010
I was not given a bill for 6 months. Then I was sent a bill for $249.03. Before the due date of the bill I was sent a 2nd bill for $379.97. This included the prior bill of $249.03. Before the 2nd bill was due (after I paid the first bill), I was contacted and was told that I was late with my bill. I asked why I was late as it wasn't due yet. I was not allowed to speak with a manager and the person said that she would have to send my complaint to another party.
When asked if I could speak with that person I was told that was not company policy. Now I have looked them up on the internet and it seems that they routinely don't send bills monthly and they add on the last months bill onto this month's bill even though it has been paid. I am afraid that this is happening to me and I am going to keep getting higher and higher bills each month. I want out of this contract and I am not sure even if I can get out of it without having to pay lots of money.
We apologize for the delayed response and any inconvenience that it may have caused you. Previously we were unable to respond directly to customers on this website as we did not have access to do so. However, we are in the process of reviewing all earlier posts on this site and responding to each one. Although your experience occurred some time ago we want all of our customers regardless of whether they are past customers, current customers or potentially new customers to have a good experience with Spark Energy. We would still like to investigate your concern. You may contact us at oopcx@sparkenergy.com . Thank you for taking the time to provide us with valuable feedback.
Spark Energy Gas and Electricity Company Information
- Company Name:
- Spark Energy Gas and Electricity
- Company Type:
- Public
- Ticker Symbol:
- SPKE
- Year Founded:
- 1999
- Address:
- 12140 Wickchester Lane, Suite #100
- City:
- Houston
- State/Province:
- TX
- Postal Code:
- 77079
- Country:
- United States
- Fax:
- 877-375-8007
- Website:
- www.sparkenergy.com