Spark Energy Gas and Electricity Reviews

Sparks prices draw me to them. I've had another provider in the past and I didn't like it. All the other stuff of it is not good at all. The monthly bills were too high compared to Spark. Everything with Spark was nice. They're always friendly, and able to answer any questions. Working with Spark Energy made my bill go down. Before I got Spark, my bill was real high. I was about to discontinue my bill and then my bill went down a lot, so I can see it now.

I received a final bill from Spark Energy when I discontinued and went to the budget plan for Nicor. They sent me a bill that was 3 times as much as usual monthly bill I was getting billed for through Nicor Gas. I called to have them explain this bill as there was no explanation for this amount. The bill had zeroes in usage and the same meter reading in previous and current, billing period was same day 12/16/2015 - 12/16/2015 with number of days as 0. I requested a itemized bill and since the due day was coming up I inquired about any fees or late charges because I always pay things on time. They said they would send and there would be no fees. I received a bill in the mail a week or 10 days later, this time with 30 days in the billing period, but zeroes in previous meter reading and the current meter reading was the same with the usage showing the entire current meter reading. Oh and there was a 4.95 monthly fee added.

Spark Energy came by the house and that's how we heard about them. Their rep was very polite, nice, friendly and explained things to us. The rep spoke to us about the program and how much cheaper Spark would charge us than what we had before. Their fee was a little much cheaper than the rest of the other companies.

I'd recommend Spark Energy. I've told my stepdaughter about them. Their representatives have done me good.

I've had an excellent experience with Spark Energy. It lowered my bills. Its service has stayed the same. ComEd still provides the lines, but I'm now buying energy from Spark instead of them.

This is the first time I had Spark and so far it's good when you don't have to pay a hundred and something dollars. I only live on widow disability and so I went with them because of their low rates. When I lived at other places, we had gas so my electricity was at $30, sometimes $40. But now that I got electricity, it was at $149 then got it down to $100. It’s terrible when I got to pay this and that, and I bet they are getting richer and we’re getting broker. And then now when I saw it's $73, my money management person is going to be really happy. We’ll see how much next time. I'd like to save some money to go on a trip somewhere and see my daughters whom I haven't seen in awhile.

In September I had a Spark Energy rep come to my door. I was told I would have a lower bill and that regardless of my tier that my bill would be cheaper. I asked if it would affect my CARE services, she said no. When I just checked my bill I was paying almost $20 more than with PG&E alone. I am not saving money as promised. I called and informed them that it was costing me money that I could not afford. They said I would have to pay a cancellation fee and after talking with a supervisor I would have to pay $50 to cancel. Even though they did not tell the truth about the services cost.

This is the most horrible experience I ever had with any company in a very long time. They just scam people into using their services by providing low monthly rates during the contract and then switch without a warning and charge ridiculous fees. For one month I owe them $200 and the only gas I use is for water heater. When I called they told me that it is up to me to know when contract expires and that I still will be with them, just at much, much higher rates. It is probably stated somewhere in the pile of pages in our contract, but important information like this should be communicated to the customer and not hidden. Nobody is helpful from this company. STAY AWAY.

I've had Spark once and my experience with them was very good. I got a letter in the mail saying that it's gonna be cheaper so I signed up. I selected a fixed rate energy product from them. Price stability was important to me.

I signed up for services with Spark in August 2015. Thanks to a salesperson who was knocking my door and try to provide me spark gas services. I was told that using their services I was going to lower my gas rate and that it would be more even on a monthly basis throughout the year. Now that December passed I got my bill and it's higher than what I had paid with my PG&E. I can't afford to pay the cancellation fee or I would cancel immediately. This is a nightmare if I'm not happy with their rate and they are not promising what they're selling. Now they want to ripping me off on the cancellation fee to get more money out of me. I will not recommend this service to anyone. If I would have known it was going to cost me more money to use them then I would have never signed up. I'm a very real upset customer.

Spark Energy is way better compared to my previous providers. They have great customer service and answered all my questions. Spark has been really good so far and I like their service.

They will cost you more and not let you cancel at the end of your contract without A LOT of grief. Will be contacting the PUC tomorrow.

I just recently switched over to Spark Energy. I was spending too much and selected Spark on the basis of their favorable rate compared to others that I saw on the internet. The purchasing experience was good.

I signed up for services with Spark in June 2015. Thanks to a salesperson who was knocking my door and try to provide me spark gas services. At first I said "NO THANK YOU". She was keep insisting telling me that using their services I was going to lower my gas rate. .69 cents per each Therms. No matter if I go more than 5 or 6 therms my rate will remain the same. Now that December passed I got my bill and it's higher than what I had paid with my PG&E. From last year, so I called to cancel my service. NOW they are telling me that since I used more therms my rate have to change. When I said "I would like to cancel my services" they said "okay HOW would you liked to pay the cancellation fee of $145.00?" I said to the rep. "As far as I knew the salesperson told me that I can cancel my service anytime and no cancellation fee will be apply."

I was contacted promptly by the office of the president of Spark. Mr Luis ** resolved my issue within hours. I cannot state how grateful my family is for such a quick resolution.

I'm on Spark Energy's Green product because the salesperson said it was the best thing for me. Also, he told me that I’ll save money, which was not true. Spark Energy is very expensive, and their people were very quick to get me off the phone. I used another provider in the past with better service and cheaper prices. I lost my time with Spark Energy, and I will not be going back with them.

If you decide to go month to month versus contract with the view that gas costs will drop (and they did), Spark jacks your rate to 4x spot. I called and they refused to fix. Obviously I cancelled service. I'm contacting attorney general, my IL congressman Ron Sandack, and Chicago TV and newspapers. Spark is an unethical sharp dealer and should be barred from offering to consumers.

Spark is great. It has a lower rate and it costs less money, which is nice for senior citizens.

This company is promoting green energy but they are charging almost triple what the local utility charge for the same amount of gas. They send no updates on rate increases and work in the dark. They should be monitored by the CPUC and banned from supplying service to people that believe they are helping the environment. We are getting scammed.

​I like Spark Energy. They're great and better than my previous provider. ​I've recommended​ them to a couple of people.

Spark Energy's team is friendly but it took months to get activated. I called once and thought it was all done. Nobody called to tell me that there was a problem. My monthly bill hadn't changed, so I thought it just takes time. I called again and they said some information was not matching. They updated and two months later, they still didn't change it. So I called again and they said they'd take care of it. Overall, it took like 3 calls and 6 months to get activated and that was disappointing. If something got changed, they should have called us to find out. I don't know why they don't monitor that something got changed.

I have received an outrageous bill from spark Energy for the month of December. When I called to talk about it they said because I didn't renew my contract they are charging me a daily rate. Nothing was mentioned to me about any renewal at any time and I did not receive any letter from them stating about the renewal. I am their customer for over a year and paid them on time all the time. They don't even show a courtesy to at least handle the current bill with lowest rate even when I agreed to forget about the December bill and agreed to renew my contract.

The low rates from Spark attracted me to it. Also, the representative was friendly and explained everything really well and clearly. I chose their green energy product because it's better for the earth. And it has been good and smooth.

The reps from Spark were really nice when they came out to sign me up. They conversed with us but kept it professional. They have an awesome customer service.

I had a contract with Spark Gas to supply gas to our home which contract ended on December 1st. I called on November 19, 2015 to cancel our contract, and called another supplier to ensure that they would continue supplying gas. On January 12, I received our gas bill which was quite high and called our gas company and was informed that Spark Energy was still supplying gas but at an enormously high gas rate. I contacted Spark and was told that I was not on a contract as I had never cancelled the contract; thus, the contract never renewed. While I cancelled the contract, I had to cancel as of today, the cancellation could not go through for another month.

Few years ago I faintly remember seeing a flyer. I called the company and they promised pricing to be same or better compared with PG&E, local than current gas provider for usage (not delivery). Trusted the words and did not cross verify later. After seeing hefty bills I started investigating and came to know over the years I was overcharged 2-3 times on average, approximately. I was very shocked and disappointed. Upon calculations, this amounts to thousands of dollars of overcharge.

I had an okay experience with Spark Energy.

The reason I signed up was to save on my monthly bill for gas since it was only available for gas. The salesman was very nice and explained he used this company for his gas and what I thought was everything to me. I didn't notice my bill had gone up almost double for gas since I switched over until this last month. My bill showed gas price from Spark at a current rate and the PG&E delivery rate for almost the same price. Double paying for the same thing since delivery fees are included in what I was charged by PG&E prior to the switch. So the information by the salesperson was misleading by telling me it would be about the same. I called and they told me that they had no control over the delivery fees and that I agreed to their rate.

I have missed my due date by 5 days and they are calling me 4x a day everyday since the day after my bill was due. Ridiculous and I don't recommend them. I get it Spark! I know when my bill is due. I DON'T need you calling me 4x a day to remind me.

I was trying to go green so I chose Spark Energy's green product. I've had no problems with them so far.

I don't want Spark anymore because it didn't benefit me. Nothing changed and my bill didn't go down. The man said my rate was going to be one thing but it never was. If I canceled I would have to pay $100, so I just let it go. I'm not going to renew it. It wasn't good.

I’m trying to pay the lowest kilowatt hour charge there is. I have electric heat so I got to be real careful on it. I did an online search of energy providers and went through their new customer plans, and I found that Spark Energy was the next cost-effective provider. It's all good. I pay my bill with CheckFree.com and everything’s working out great.

We were looking for a better rate so we got Spark Energy. It's not as high as our previous provider, Direct Energy, so we are satisfied with it. .

A man and a woman came to our house and told us about Spark. The team members at Spark treated me well in my interactions with them. I decided to use Spark because my electricity bills came up high -- it was not normal and more of a ridiculous amount. So I was trying different companies to feel the change. I chose a green energy product because it's clean energy. They offered a term and I want to see what it would be like if it had worked out. I have to wait until the winter to see if there's a price difference.

I signed up for services with Spark in August 2015. As far as I knew everything had been going swimmingly well. That is until December 2015. I received a bill in the mail from spark energy for $100 for cancellation fee. First off just in order to find out that it was in fact a cancellation fee I had to spend approximately 15 minutes on the phone. Second of all I find out that the reason for this cancellation fee charge is because they've not been receiving payment from PG&E.

Spark Energy is cheaper than other electricity and natural gas providers. I had used another provider in the past and they were more expensive. I didn't like the service, too. I'm good with Spark so as long as they're cheaper.

I have never received a notice that my contract has expired. When I received my billing they doubled charged me what PGE had charged me. This isn't right. I am on a fixed income. How can I cancel the contract altogether. Phone call what staying on the cell phone 60 mins and what email address do I use that works. Plus they charge $100.00 to cancel the contract. Really! I thought they wanted to help people with low fixed income not scam us. And if they checked my billing statements they will notice that my statements have always been low. That should have told them. I have not ever received statement notice that my contract needs to be renewed. And now after all of this that has happened I want to cancel it. I don't need this added stress. PGE bill was a lot lower than yours!! Now I want it canceled!!

Everything is okay with Spark Energy and I am happy with the experience.

Having been recommended by a friend and having a good rate compared to others, my wife and I decided to take a shot at Spark Energy. It’s only our second month into it and we are pleased as to what’s going on. It took a little bit to get it going and on track but once we did it and got all the blips in the road cleaned up, we were happy. We really noticed the price difference and it's nice that it's given us extra money on a monthly basis for our electrical bill. Also, they did what they said they were going to do. I would recommend them.

I'd recommend Spark. The rate they're giving me is fine, but I'm interested in getting a lower rate for energy.

My rates are much better with Spark Energy and it has been a very good experience with them.

Spark Energy is cheaper than my previous provider and with them I'm saving a little money.

I am extremely dissatisfied with Spark Energy. In August 2014 their sales guy came to my door suggesting by enrolling to receive gas with Spark Energy, my gas bill will go down. He also gave me fixed rate etc. But after enrolling with them my gas bill rose to 7 times high. I repeatedly called Spark Energy to explain sudden increase in my gas bill and so many unexplained charges but they never cooperated. I was pushed between Spark and PG&E but did not get my bill reduced. I want Spark energy to return all my money, I am extremely unhappy with them and will never recommend Spark Energy to anyone.

We're not currently setup with Spark Energy and we never got converted. We had been working for somebody that is helping us get setup and we kept getting confirmations that we were setup. Then I received a couple of calls back saying something wasn't setup. I candidly do not know what was not ever setup. We are very dissatisfied with the experience.

A Spark representative came to my door and presented Spark as a significant savings from PG&E due to the fluctuating prices at PG&E. Quite the contrary. Spark is expensive and I recently calculated that I am spending more than 2 times what PG&E would be charging me. Furthermore they lock you into a contract that cost $100 to cancel. This is what is commonly called "highway robbery" and a total misrepresentation of what is actually offered.

I'm very upset with Spark Energy because they've been calling my house and they told me I'm gonna receive $75 each for me and my mother, and then after two months they send me a bill that's over a hundred dollars because it's canceled. I don't understand anything about this. My daughter called Eversource and they said my bill is over $500 because it's canceled with the program and I changed programs 12 times, which is not true. They said they don't have anything in the computer with Spark Green and then I got the bills on my house to pay over the 500 a month. That's why I don't understand them. I don't know what's going on. I'm struggling to pay my bills because I am in disability for two years and I have no work.

We're not too happy about the Spark because I'm paying too much for it. I was tricked into it when a person came to my house and installed the cable, internet and phone then he told me about spark and that my mother was saying yes so he asked for the light bill that's under her name. I gave it to him and I noticed that he was signing me up for spark. Then I got a letter a couple of weeks ago then a guy came to the door a couple of weeks later and told me that my application that I had put in Spark didn't go through and he was here to finish the work that the last person didn't finish. That's when I found out that that guy signed me up for Spark.

I went to my actual electric company and did the conveyor. I went by who would give me the lowest confirmed long-term rate, and I picked Spark Energy. Everything is as expected.

I chose Spark over another electricity and natural gas provider because it was cheaper than the one I had. The price stability of any energy product is important to me. I'd recommend Spark.

Spark Energy was cheaper than the one I had previously and price is important to me so I went with them. The service seems to be the same as my previous provider.

We're considering ending the contract with Spark at the end of the year because they're more expensive than our old provider. Spark's generation rate is 9.69 kWh, whereas the other provider's standard service rate is 8.228. We moved to Spark because of the size of our bill and wanted to reduce our monthly cost which hasn't happened. Our bill is now $500 a month. Everything is well with our experience except for the billing rate as it came in as a shock. Our entire experience is disappointing.

I signed up for Spark Energy electricity supply earlier this year and have received their services since then. My billing is conducted through Eversource and I pay my bills promptly. In late October, I received a most threatening and alarming letter from Spark Energy. Printed on pink paper, the heading was in bold: TERMINATION NOTICE. I was informed that my account was past due and the failure to pay will result in a termination of my gas service. It went on to threaten that it was an urgent matter and that Spark would pursue all legal remedies including, but not limited to a collection agency, which may have a negative effect on my credit score, filing a petition for the collection of debt in the appropriate court of law, or any other remedy allowed by law to collect this debt. In addition I will be charged an additional 33% administration fee should my account be referred to an outside collection agency.

The service of Spark Energy Gas and Electricity is good. Everything is great. But I'm paying more right now than Eversource (used to be Connecticut Line Power), the one that I just left. I got the letter, and Spark is more expensive. So, I've called and spoke to the lady and she said, "Well, you know, they do that." I'm in a fixed rate right now. But comes the winter, they're gonna jack their rates up. So, I'll be paying more. I'm hoping that it will at least be a less. I don't want to be paying more after doing this switch over.

Price stability is important to me so I've chosen Spark Energy Gas and Electricity's fixed-rate plan. I get my bill from ComEd. I don't know if Spark really exists because they're in the background, but I am happy as long as their rate was fine. I have used another energy provider in the past, and they were good at first but then once I got out of the rate plan, the price went sky-high.

I had a really bad experience with my previous electricity and natural gas provider. They didn't send me any paperwork to renew and then last January our bill went up by $500 a month. And I couldn’t stop it because they said “Unless you renew with us, we get to charge you whatever we want.” There were also some statutes that they invoked. Cancelling with them cost me $1500, because it will take weeks for it to go through the whole system. I was looking for someone else that was a little more above board, so we decided to use Spark. I selected a fixed energy rate product because price stability is important to me. I'm keeping quite the paper trail this year, so I know when I need to renew with Spark. The team at Spark Energy were friendly, courteous and they answered a lot of my questions. I wanted to make sure I didn't end up in the same boat as before.

I have been switched to a different program by 3 different people in a 60 day period of time, claiming that "the previous person put us in the wrong program." In September 2015 I received a bill directly from SPARK Energy charging me $100 for changing my rate plan, which they sent their employee to do in "error correction." Now, my current PG&E bill says $227.04 current bill, but in total amount shows $200 more than current bill with no explanation as to why.

After speaking to Spark Energy, they resolved the billing issue with PG&E.

Very satisfied with Spark Energy. They have a fixed rate, and a stable price is important to me. I’d recommend it to people.

I am happy with Spark Energy Gas and Electricity. My experience with them has been fine, and it is what I have expected.

Someone from Spark Energy came to our door and said they could lower our rate by agreeing to the service. It seemed like a good idea so we agreed. Right now it's hard to judge if the rate decreased or it was just that the weather improved so we didn't have to use our heat or electricity as much.

When I was living in BayArea (Fremont), CA. In November 2014, I was approached my door to door salesman from Spark Energy and told that I need to enroll on Spark Energy and I am qualified to receive my PG&E Gas bill at discounted rate of 50 cents from PG&E, as Spark Energy is supplying to PG&E. I just need to continue paying my regular bill to PG&E. After confirming my account they said I was enrolled. I left the place on October 1, 2015 and now I get a call from Spark Energy saying that I need to pay termination fee of $100 else, they threatened to send to collection agencies!!! I was shocked and asked where is this $100 bill coming from? And they said that since their contract with PG&E is discontinued from Aug 2015 I need to pay this $100 penalty. I was shocked!!! I clearly explained that I have never signed any contract with PG&E and I have always paid my bill on time.

I'm happy with Spark Energy. I'm on a Green Product with them and it was better and cheaper than the one I had before. Also, I didn't have any problems with their team. The rep I spoke to was friendly and answered all my questions.

My son told me about Spark Energy. So far, my experience with Spark Energy is good. I’ve been given what I need. I decided to use Spark Energy because I was going for the lowest price. I’m in an all-electric home so I don’t use gas. When I was getting enrolled, the team at Spark Energy was very nice. I think that Spark Energy lowered my monthly bills. I’m on MS disability so the lowest cost is very helpful.

Door-to-door shady salesmen making me feel like they were town officials demanding to see my current electric bill. I asked for THEIR information and they said they only had a list of billing account numbers. Scammers!!! Stay away from this company! Based on reading about them I am just a lucky person who shooed them away from my door. They made it sound like I was in trouble! These guys are EXCELLENT actors. Be careful.

Price stability is important for us so I signed up online with Spark Energy. It was a fixed rate for a year and wasn't variable. We have a 400 sq ft home and a 2800 sq ft barn and every little bit adds up. So far it's been good. Hopefully, Spark Energy will be part of the reason why people want to be a little more efficient with energy.

I'd recommend Spark Energy. My overall experience with them has been fine.

I have used other electrical providers but decided to choose Spark because they were cheaper and they have a stable price.

Spark Energy had the 12-month contract and weren’t going to fluctuate the prices, so I went with them and selected a fixed rate energy product since price stability is important to me. I’ve used another provider in the past, and Spark seemed more reliable. The other company fluctuated too much every month and kept getting higher. Also, their team has been very helpful anytime I call, and the company has given me peace of mind since I don’t need to worry about having to check the fluctuated rate every month.

Spark's price is a penny lower than its competitors so I signed up with them. I'd recommend them. But if they raise their price, I'm going to dump them.

I have been a diligent and loyal customer of Spark Energy for almost 7 years and out of nowhere and without prior notice, I have been collectively billed almost $1000.00 on my last two bills. This is a Single Family residence (Not a commercial residence) occupied by just one person... and that's me. I called to inquire on Friday 9/25/15 and Customer Service Rep thought it would be best to add insult to injury. This is broad daylight RIP OFF of the highest order. It sets a new president on GOUGING. If the unscrupulous robbery attempt is not resolved immediately in a satisfactory manner, I will be escalating my complaint to all avenues and watchdogs possible. This is frankly unacceptable. So much for customer service (more like customer disservice)! So much for patronage and loyalty!

Overall, Spark Energy Green is fine and I'd recommend them to others.

We compared rates and went with Spark Energy. As long as I get the gas and the electricity, I don't see no problems and everything is good.

I'm happy with Spark Energy. I would recommend it.

I looked into electricity and natural gas providers because of the low rates and got Spark. My rate's fine with them, I just hope it would continue next year.

Spark Energy has been excellent. Overall experience has been very, very good. Best supplier I've had.

I was convinced to sign up for Spark Energy by a door-to-door salesman on a very cold night last winter. I felt for him, and heard out his pitch. I asked if the energy was from renewable resources and he said that it was, so I signed up. I recently received a disclosure label in the mail that explains exactly where the energy comes from, and I'm very disappointed to see that it comes mostly from nuclear, natural gas, and coal. Only 2% is from wind, and 1% is from solar. I believe I was misled, and hope to cancel or change my plan without penalty as soon as possible.

The people at Spark Energy were very kind. Those specifically that knocked on my door were very nice. I was trying to keep my price locked in so I went for Spark Energy. It’s better than my electric provider in the past since it’s much cheaper. Green Energy product is the way to go. Energy efficiency saves money. I hope they keep up the good prices and keep the customers happy.

I'm satisfied with my experience with Spark Energy.

The door-to-door salesman from Spark Energy was friendly and informative. He offered me a lower rate than anyone else I found. I wasn't aware there were different types of energy through them, but I chose the green energy because I prefer to have something that's better for the environment. I've used another natural gas provider in the past and comparing the two, Spark is cheaper. I'd recommend them.

A young lady by the name of Maria ** came to my house on Aug 27, 2015 and asked to see my electricity bill. I showed her my bill and she proceeded to fill out a form, I asked her what was she doing and she said she had to keep track of all the people she talked with. I saw the form and it said NATURAL GAS AND ELECTRICITY ENROLLMENT FORM. I told her that I was not enrolling in Spark Energy because my electricity was cheaper than theirs. She proceeded to tell me that I was not being enrolled. I DID NOT SIGN THE FORM and as soon as she left I called the company and told them that I wanted to make sure that I was not enrolled. The person I spoke to gave me a cancellation confirmation number. I received a letter in September thanking me for joining Spark Energy!!!

I've been using different energy providers depending on their rate for the year. When I got a call from Spark Energy, the rate was low at that time - I'm paying 9 percent. Price stability is important to me so next year, if the rate is lower someplace else, I'll change. I'm retired so I want to save all the money I can. However, when it comes to Spark, I've had no problem with them so far.

This has been one of the most unethical experiences while dealing with an electricity supplier. I signed up a sixth-month plan where I was told by the sales representative that I would be charged 9.9 c for the period. Two months later I was being charged 13.3 c. I didn't notice this for 4 months and when I call I am being told that it was a flexible rate and not a fixed rate. This was NEVER COMMUNICATED to me before signing up and now when I call I am not being comped for this nor will they drop till the next billing cycle. A very dissatisfied customer.

I signed up for this thinking they were going to save me money. Which by the way has not happened. Now I'm receiving nasty phone calls from their customer service claiming I have not paid them. I am on a payment plan with PG&E so my bill is paid every month right out of my check. Now Spark Energy is claiming I was late on my bill with PG&E so they didn't get paid and claiming I owe them $235. I think this is how they make their money - by bullying people. I tried talking to the lady about this and she just told me, "Ok, I will note that in your account," and then hung up on me. Now there is a different lady harassing me. Do not ever sign up with Spark Energy. It's not worth the hassle.

They claim to save you money by lowering your rate. Their rate for gas was only slightly lower than SDG&E, but with their monthly fee combined with the line charge from your utility provider they actually cost WAY more (not to mention a $100 termination fee if you change your mind). Do yourself a favor and stay with your current provider.

My experience with Spark was good and seamless. I got a fixed rate plan from them and so far, it's working as advertised.

Spark’s price rate is good, that’s why I joined them. I have no complaints. Everything has been working as they should.

We were Champion users before but switched to Spark Energy and we like it better. The bills are a little bit cheaper in comparison.

We had some initial difficulty with billing. The bills went to my wife's email address, but we never got anything in paper. Then all of a sudden we got something that says we owed three months, and she had to sort all that out. I wish there was some kind of written communication, not just electronic.

Their business practices, their sales pitches and their conflict resolution is the poorest I have ever seen. The door-to-door salesmen lied and conned us into switching to their gas service plan. What they don't tell you is that your gas bill is going to double or triple for absolutely no reason. In a gas market like Chicago, you do not need a 3rd party company to provide you with turnkey gas service when People's Gas serves that purpose. I am surprised there isn't a class action lawsuit against Spark Energy already. Please please please STAY AWAY from this company!

I chose Spark's Green product because their price is still less expensive than what I was paying, while going green in the process. Aside from the lower price, I see no other difference between Spark and the state-regulated provider I was with before. This could be because Spark only does supply, not distribution since the latter is mandated by the state.

I moved and since Spark Energy was included in my regular PG&E bill, my last Spark bill went unpaid? No notice or bill was sent or forwarded to my new address and it showed up on my Credit Report! THIS is how I find out I owe $40?!! I AM NOT HAPPY!! :(

Since switching to Spark, I noticed that I had a cheaper bill, which was the main reason that I went with them. So, it's been a fine experience with Spark.

I was getting a rate hike from who I was with and I said "screw you" and switched over to Spark. It was a pleasant experience. I didn't have to deal with any drama or grief. It was an instant transition and very seamless, and I also saved a few dollars.

I've tried other natural gas providers in the past and comparing it to Spark Energy is all about price and how long you can lock it in. I have a big house and I want to try to be as economical as possible but I cannot do it every 30 or 60 days. I can't make a career out of shopping for electric supplier rates. Product stability is important to me so I chose a fixed rate energy product from them.

So far, our experience with Spark is good. We locked into a good rate so we're happy now.

Attention!! LEGAL OFFENSE, SCAM. Tomorrow, I am taking this case to a local lawyer and/or the Commissioner for fraudulent signing me up into a contract WITHOUT my permission or even me been aware of what you did! Your representative just got my sample ConEdison bill, I spoke on the phone with your third party contractor and, as a result, REFUSED to sign a contract! The same day I checked your company reputation online and found out that it is a scam! Then your representative came again under my door. I refused to talk, motivating that your company has reviews on the Internet.

The Spark Energy LP people came to our house letting us know their services were much lower than our normal gas service provider People's Gas. After some discussion and them letting me know my landlord switch over, I decided to use their services. All was well until a few months ago when I received a bill from them for almost $800. When I called to resolve the issue they admitted it was their fault and they'd give me a discount. I was already on a payment plan with People's Gas so there's absolutely no logical way I could afford this additional amount. Who charges that much for such a short span of time? There are no savings here. Long story short they cut my gas supply today leaving me without a way to cook food, take a warm shower or heat my home (despite the hot weather). This is unacceptable. They lied, their service charges are in fact NOT lower than my regular provider and they have left me without services at all.

Spark Energy has been much better than the old energy provider I've had and I'm happy with how it goes .

They never have their system online working, they do not provide good accurate information when you call their customer support line. In one week I was told three different amounts and at the end I was so frustrated I just decided to switch to another electricity company.

I looked online and Spark Energy had the best pricing deal for our needs, plus I've actually used them back a few years ago in my vehicles. Their services have worked fine and it was a good experience. I’d recommend them.

My son heard about Spark Energy, told me about it and that's when I started looking into it. We were watching their rates and we locked in when we thought it was pretty good. It was nice knowing I got a good rate on my energy. Also every time I've had any dealings with their team, it's always been good. I would recommend this company.

I signed up for Spark after one of their door to door salespeople told me that I could save money by using their service. Sounded promising, but when I got my bills, I didn't really notice much in the way of savings, but that's not really the issue. It has been almost a year since I've lived at the address where I had originally signed up for service, and they continue to bill my account at that address. I have received phone calls from their collection department every day this week, and have spoken to someone every time trying to get this resolved. And every time they say that "they'll look into it, and I will be hearing back from someone", this of course has not happened, and doubt that it will because nobody I speak to is competent enough to speak proper English or has any clue who can help me solve this problem.

I set up an account with Spark and we've been perfectly happy. They have a great rate while with other companies, we weren't satisfied. When I originally made a decision about where we were going to do our business, the people that I spoke to were very sharp and savvy on the phone. And that also plays into the fact that we want to do business with somebody who helps whenever we call.

Yesterday got call about bill not paid. This post is a follow up for previous post and nice lady from president office of Spark Energy said that the early termination fee was being removed and to disregard anything forward on subject.. Still not happy with their sales people's deception of cost.

We got some information from our provider that we had a choice of providers, I thought of looking into Spark Energy, as I'm particularly interested in carbon neutral production. The transfer was very easy and it’s cheaper than my previous provider. They also have a higher sense of consciousness of environmental issues.

A friend told us about Spark, and weeks later someone came to my door and offered me the Green product. So far I'm satisfied with it.

I found Spark Energy on a website. I chose the Green Energy product because of the price and it was locked-in for a while. The price has stayed the same.

I chose Spark Energy 100% based on price because of their low price list and would recommend them.

I canceled my contract with Spark Energy in Jan 2015, because they failed to send me a contract outlining the details of their service and their door to door salesmen basically lied about how their services worked. I received a bill in Jan 2015 for service provided in Nov 2014. This prompted me to contact Spark because I never received the contract as they promised, so therefore I truly didn't think any more of it until I received a bill. I called and spoke with Daphine, whom I voiced my concerns and canceled the contract. Daphine issued me a confirmation and I thought that was that. Since, I been harassed by phone calls and letters and when they can't reach me they have been calling my mother's cell harassing her. They continue to bill me for a service that I clearly canceled and no longer want.

We wanted to save some money in our electric bill so we went with Spark's Green product. However, it seems that they bill the same and we haven't saved any money. That's according to what the prices were that we would be saving a bunch but it seems it matches the charges and fees to make up the difference. I am frustrated and dissatisfied since I was expecting larger savings.

Don't trust unprofessional door to door sale agent and the Spark Energy, LP ** agreement. I was misled by the sale agent that my gas bill will be lower and that the procurement charge on my gas bill will be drop. I called the SPARK ENERGY LP to cancel this three party agreement but they will charge me a $100 for termination fee. Start service with 4/15/15 and today date is 6/26/15. Just receive their first bill with SPARK ENERGY and if cancel will be charge $100. During the first phone call verification with the three party departments they use a cheap mobile service with lots of static and cut off. The door to door agent mislead information and said the verification representative will said the same thing and just keep said yes to start the service.

I've had good experience working with Spark so I'd recommend them to others.

My name Malcolm **. I been force paid two gas PG&E and Spark Energy. Wrong account. Feel free. Call at ** or I send BBB or New 13th Spark Energy. Wrong account.

I haven't had a problem with Spark Energy. They brought down my kilowatt price. I just really haven't been able to tell the difference in my bill right now because I'm still behind. I'm trying to catch up, but sometimes it's difficult because everything in my house is electric. But I’m sure my bills would be higher, if it wasn’t for the lower price so I would recommend them.

A few months ago, a man appeared in my apartment complex. I only opened the door because I thought it was my pizza. Needless to say, I was already pretty disappointed when my pizza was not there, but instead a stranger. I am a nice person, and I like to think that I am not rude, so I gave him the benefit of the doubt and let him perform his spiel. He was nice, spoke pretty fast, and asked me to get my current Con Ed bill. I did, (because I am a poor new yorker, like most of us are) and he kept on guaranteeing that using Spark Energy would save me loads of money. I thought about it, asked him a few general questions (how do I pay it, who do I call with questions, how long will it take to go in effect, etc.) He assured me that I would continue to pay my bills the same way I always do through Con Ed and it would be easy and simple and save me money. So, stupid me, I signed up.

I've been making my payments on time. Every month. All of sudden I received a bill for $1400.00. Yes, $1400.00. I called Peoples Gas first and they told me that they were not my supplier, that is was Spark Energy. I have no idea how that became. Apparently they forced their way in by making it seem mandatory to my wife. So I called Spark Energy, they said that it was a "glitch in the system" because when I was making my payments, Peoples Gas was not sending them to Spark. I called Peoples Gas it was not true, they've been sending payment as they come in.

I just got scammed into getting into contract with them. Doorbell rang I was in the middle of feeding the kids. Was asked for my PG&E bill, I said "I don't have it. My husband keeps records at his office" was told to call him. The way they speak is so fast and they make you think its mandatory. I ended up signing with them even though I'm not on the bill. He confused me to the point I just wanted to get it over with ASAP. After signing up I was not given any info or paperwork or a reference number. After he left I went to the neighbor to ask her about them. She told me it's a scam. I ran around looking for the guy, luckily found him and forced him to give the contact info although he still failed to give me my ref number just a blank contract. Went back home and looked them up online and saw all the negative reviews.

Spark is fine as it's cheaper.

In January I paid my bill to PG&E who in turn paid the rightful portion to Spark. Spark is claiming they didn't receive that payment, but have received Feb/Mar/Apr/May. Because Spark thinks the January bill is past due, they sent a $100 early termination charge to me. I didn't terminate but apparently they did because they can't find my payment. According to PG&E, I have paid all my bills in a timely fashion and they in turn forwarded Spark their share. I have been in constant contact with both PG&E and Spark who have tried to resolve this issue.

I had a fixed-rate product from Spark because price stability is important for me. And so far so good.

I closed my account at Peoples Gas and Spark Energy on February 28, 2015. After closing, I received a large bill of $1300 from both companies. After calling both companies, they stated the bill was incorrect due to a bad meter reading. Peoples Gas has corrected the error. Spark Energy has not corrected it. In addition, I made a payment on April 28, 2015 of $200 for another account I have for a different account and unit. In error, I paid it on the closed Peoples gas account. At that time, Spark Energy took the $200 payment. I have spoken to Spark Energy today and months ago. I feel at a loss with this company.

We are receiving a bill for a overdue account with Spark Energy LL from a company for recovery. In other words this company is collecting a debt for a service my stepdad and Mother have not received. Someone came to their house offering low cost for low income service but they didn't understand because who offered this service totally spoke in English and they don't speak English. All information was provided over the phone and this guy was telling they're to say yes to everything. Someone over the phone was asking to respond. They didn't sign any contract or agreement. We would like to know if this a legal procedures to catch people or to offering this service, or someone just trying steal money. This collector is called Kingston data and credit international. This is the website www.kdcii.com. The envelope with the bill didn't have any postage.

We just started with Spark and their price is cheaper. The deal was so good we just went with them.

I chose Spark because of the price it was in. We didn't have natural gas, just electricity. I have used a different electricity provider at work and I have never called Spark's customer service so far. So far, everything I've done with them is fine, so I'd recommend them to others!

My experience with them ever since has been horrible. I chose them over other electric and natural gas provider because they told me that they can lock my rate in for 10 cents despite the rate going up to 20 cents. However, what was told to me is not what actually came. The sales rep could barely speak English and since my electric bill was already high, I thought this would have been a good deal since it is 50% off. But Eversource charged me two months double with the actual bill because I switched companies which I was not informed about. My bill was supposed to be $400 per month but it was nearly $800 and instead of 10 cents, it is more than 10 cents per minute. Even if I cancel, they're not going to go back and change the bill so I didn't bother with it. I've spoken to Eversource customer service and they said there's nothing that could be done although I haven't called Spark yet.

I changed to Spark Energy Gas LP as the rates were lower than PG@E. Over the summers my bill are less than 10$. In the year I have had Spark Energy Gas I never saw that because the delivery charges by PG&E. I was not told of the delivery charges by the sales person, so I am disappointed and feel I was misled. I am cancelling my contract, as the 1 year requirement is over and going back to PG&E. Rates there are higher, but they do not charge a delivery charge (it is built into their costs). Overall, I would caution others to take note of the "delivery charges" of whoever owns the pipeline that Spark uses to provide you with their product.

Price is all I care about. We just find the cheapest one. I don't care about the source or the company providing the electricity. But I'm very pleased to see that Spark is completely price-driven. It's a total commodity for me.

I'm not directly dealing with Spark, I'm dealing with NSTAR (now they're called Eversource). But I have Spark Energy as my green power supplier and chose them because they're much cheaper than others.

I went online to see who's got good deals and rates. They're all the same, but I started with Spark. The rates are a little high compared to what I think I was signing up for. They last for three months and the prices go skyrocketing. All of a sudden you get a bill for $600. It's just crazy. There's no locked-in rate. It's very aggravating when you have a life and you have children, and there's this runaround game that you have to call and a cat-and-mouse game to chase to get a cheaper rate. It's a joke at this point, and that's how I feel. I'm not a happy camper about playing this game every three months. I don't see how Spark is going to be any different than anybody else.

I care that's why I'm on the green product of Spark Energy. The service is the same compared with other providers.

Spark's price is reasonable compared to other providers and I got their fixed-rate energy. I think I have an okay experience with Spark.

Spark Energy allowed an unauthorized person set up services without my consent. They did a poor job verifying information from this unauthorized person with incorrect information. Now I'm being sent to collections. I have tried several times contacting Spark over the past week only to be told over and over that I will be contacted within 15 minutes... within 24 hours and I'm still waiting.

I don't know whether Spark is good or not. I've been with them a lot but when the rates went up, I changed to some other company. But I didn't like the way this other company dealt so now I'm satisfied with Spark. I don't even understand this whole arrangement as to how individual companies can sell electricity. ComEd is the administrator but I don't even understand this whole program and they haven't done a really good job of doing that. But if a different company tells me that I'm going to get a lower price for a period of time, I'll take it. And if I get out of it at any point in time, that's fine.

Spark Energy thinks they can skirt the law by using independent contractors to peddle their wares. We have several signs posted prohibiting solicitation, but when asked to leave, the "agent" threatened to beat down our employee.

Pricing seemed to be as much as any other company but the customer service is pretty good and the service was fine in itself. Overall it was a positive experience.

My monthly bill with Spark Energy is lower than what I had been getting.

When I got my CL & P bill, the energy went up 100%. We used to be at $9 something cents. Then it went up to $16. It was ridiculous but it was my fault. They did send notice about it, saying that the contract was up, expect higher rates. But I don't know if they ever said what the rates were going to be. So I just went online and looked at what the best available rates were in Connecticut and went with Spark Energy. With Spark, we get a bill and that's all we get. We're not getting any different electricity than we do from any other provider but the fact that our bill is better just makes everything better. They truly saved me a lot of money.

I was told by the canvasser that my bill would stabilize and go down due to the flat fee of Spark Energy to pay for gas. BOY was I wrong! My bill doubled. My original gas bill stayed the same, and then I had to pay Spark Energy on top of it. They prey upon low-income neighborhoods. I then decided to cancel my service because I was moving. This company came after me for $78 that I didn't even owe, and now I am fighting with their collection agency trying to find verification of this amount I supposedly owe. If you don't believe me, look at their YELP reviews. They are a total scam and they should be run out of business, selling a non-service to low-income people doubling their bill, or even worse.

Two persons stood at the back door pounding quite loudly and persistently. They said they were following up on a letter sent about converting to "Green (electric) Energy." ComEd was mentioned. I asked if they were from ComEd. They said "yes," Spark was a ComEd Green Energy program. I asked for some literature. They said they had no literature. I told them the meeting was ended and shut the door.

I like Spark Energy. I actually recommended it. I'm having a good experience with the company.

Please stop calling me day and night on my doing business telephone number. My work has been interrupted, radio shows and client sessions have been disrupted with call waiting, my requests to cease have been ignored. Today a representative masqueraded as a CL&P employee, engaging in account questions to get my personal information. I do not want your services, or any more calls. Please ensure that this is handled. Others should know of these tactics.

We have a big house and I pay $1400 a month for my electricity but I'm happy with Spark Energy because our monthly bill is a little bit lower with them compared to our previous provider.

After writing the review, I used the email address I found in other response on this site. The company responded and offered me a refund and credit. It was a more than fair offer to meet and exceed my satisfaction. They also agreed that there was some training for their field sales people to make sure there really is a true savings for the customer. I believe that Sparks program make since for a home owner.

Everybody does a good job. Right now, it's all about money, and I have been receiving lower monthly bills. However, it should be noted that I have Spark Energy in Texas and in Connecticut and one's different from the other. I had both contracts redone. Both of them are great. When I want to go ahead and get something or if I want to talk to somebody about what's going on, they're all there, so I don't have to wait long. Somebody comes on the phone and helps me.

I have used Spark in the past, so I didn't, but should have, looked at reviews before going with them again. They have it set up, so that if you change providers once your contract is up, your final bill is charged at considerably more than your rate has been. Then, because I switched providers they couldn't collect my final bill so they sent me a final notice saying that 10 days from my final notice (03-30-2015) they would send me to collection agency and bureau, but when I called them, they said it went to collection agency on April 1. According to my math, that is 2 days, not 10. I hadn't even gotten the final notice yet. My credit is 800+, I will never switch to Spark again after this. They did me wrong!!

Around five years ago, someone came to my house and signed me up to Spark. My bills went down quite a bit since I've been with Spark for there are some rates, like for the delivery, that is cheaper in Spark. And for me, price stability is important because I'm disabled.

A Spark Energy sales rep went to our house, talked to my husband and asked him to switch to them saying their rates would be less. However, I noticed that our bills went up. Right now I'm angry because I thought it was gonna save us money, but it didn't.

One day an employee from Spark Energy came knocking to our door. She started claiming that it was a new company that was going to take over So Cal, the Gas Company, saying that employers were going around to save us money because the gas company was overcharging. She made me look for my bill to show me that they had been overcharging. She showed me and she "promised" me that she will make our payment lower, and that Spark Energy was the same thing as the gas company, that we weren't gonna see no charges from them in My Gas company Bill!!

I received my People's Gas bill today. The bill is $154.34 for gas. Much to my shock and rage, the total charge with Spark Energy is 981.89 with a charge from Spark of 827.00 for Supplier Charges claiming Energy Charge and Adjustment Fees. I cannot afford this and it is automatically taken from my checking account. This is outrageous and must be corrected immediately. I will not tolerate this and it's inexcusable. Something must be done immediately as I have no idea why I'd be charged this fee and will complain to the top of the organization and let news agencies know immediately.

I am the care taker for my sister. When I saw that she had been getting higher than normal gas bills I looked a little closer at her bill and she explained that someone from Spark Energy had told her she'd save money with them so she signed up for their service without asking me. I called Spark and explained that she was not mentally fit to make these types of purchases. The supervisor did not care in the least and told me there would be 120 early cancellation fee. I highly recommend not using this unethical company's services.