Spark Energy Gas and Electricity Reviews

I've had good experience working with Spark so I'd recommend them to others.

My name Malcolm **. I been force paid two gas PG&E and Spark Energy. Wrong account. Feel free. Call at ** or I send BBB or New 13th Spark Energy. Wrong account.

I haven't had a problem with Spark Energy. They brought down my kilowatt price. I just really haven't been able to tell the difference in my bill right now because I'm still behind. I'm trying to catch up, but sometimes it's difficult because everything in my house is electric. But I’m sure my bills would be higher, if it wasn’t for the lower price so I would recommend them.

A few months ago, a man appeared in my apartment complex. I only opened the door because I thought it was my pizza. Needless to say, I was already pretty disappointed when my pizza was not there, but instead a stranger. I am a nice person, and I like to think that I am not rude, so I gave him the benefit of the doubt and let him perform his spiel. He was nice, spoke pretty fast, and asked me to get my current Con Ed bill. I did, (because I am a poor new yorker, like most of us are) and he kept on guaranteeing that using Spark Energy would save me loads of money. I thought about it, asked him a few general questions (how do I pay it, who do I call with questions, how long will it take to go in effect, etc.) He assured me that I would continue to pay my bills the same way I always do through Con Ed and it would be easy and simple and save me money. So, stupid me, I signed up.

I've been making my payments on time. Every month. All of sudden I received a bill for $1400.00. Yes, $1400.00. I called Peoples Gas first and they told me that they were not my supplier, that is was Spark Energy. I have no idea how that became. Apparently they forced their way in by making it seem mandatory to my wife. So I called Spark Energy, they said that it was a "glitch in the system" because when I was making my payments, Peoples Gas was not sending them to Spark. I called Peoples Gas it was not true, they've been sending payment as they come in.

I just got scammed into getting into contract with them. Doorbell rang I was in the middle of feeding the kids. Was asked for my PG&E bill, I said "I don't have it. My husband keeps records at his office" was told to call him. The way they speak is so fast and they make you think its mandatory. I ended up signing with them even though I'm not on the bill. He confused me to the point I just wanted to get it over with ASAP. After signing up I was not given any info or paperwork or a reference number. After he left I went to the neighbor to ask her about them. She told me it's a scam. I ran around looking for the guy, luckily found him and forced him to give the contact info although he still failed to give me my ref number just a blank contract. Went back home and looked them up online and saw all the negative reviews.

Spark is fine as it's cheaper.

In January I paid my bill to PG&E who in turn paid the rightful portion to Spark. Spark is claiming they didn't receive that payment, but have received Feb/Mar/Apr/May. Because Spark thinks the January bill is past due, they sent a $100 early termination charge to me. I didn't terminate but apparently they did because they can't find my payment. According to PG&E, I have paid all my bills in a timely fashion and they in turn forwarded Spark their share. I have been in constant contact with both PG&E and Spark who have tried to resolve this issue.

I had a fixed-rate product from Spark because price stability is important for me. And so far so good.

I closed my account at Peoples Gas and Spark Energy on February 28, 2015. After closing, I received a large bill of $1300 from both companies. After calling both companies, they stated the bill was incorrect due to a bad meter reading. Peoples Gas has corrected the error. Spark Energy has not corrected it. In addition, I made a payment on April 28, 2015 of $200 for another account I have for a different account and unit. In error, I paid it on the closed Peoples gas account. At that time, Spark Energy took the $200 payment. I have spoken to Spark Energy today and months ago. I feel at a loss with this company.

We are receiving a bill for a overdue account with Spark Energy LL from a company for recovery. In other words this company is collecting a debt for a service my stepdad and Mother have not received. Someone came to their house offering low cost for low income service but they didn't understand because who offered this service totally spoke in English and they don't speak English. All information was provided over the phone and this guy was telling they're to say yes to everything. Someone over the phone was asking to respond. They didn't sign any contract or agreement. We would like to know if this a legal procedures to catch people or to offering this service, or someone just trying steal money. This collector is called Kingston data and credit international. This is the website www.kdcii.com. The envelope with the bill didn't have any postage.

We just started with Spark and their price is cheaper. The deal was so good we just went with them.

I chose Spark because of the price it was in. We didn't have natural gas, just electricity. I have used a different electricity provider at work and I have never called Spark's customer service so far. So far, everything I've done with them is fine, so I'd recommend them to others!

My experience with them ever since has been horrible. I chose them over other electric and natural gas provider because they told me that they can lock my rate in for 10 cents despite the rate going up to 20 cents. However, what was told to me is not what actually came. The sales rep could barely speak English and since my electric bill was already high, I thought this would have been a good deal since it is 50% off. But Eversource charged me two months double with the actual bill because I switched companies which I was not informed about. My bill was supposed to be $400 per month but it was nearly $800 and instead of 10 cents, it is more than 10 cents per minute. Even if I cancel, they're not going to go back and change the bill so I didn't bother with it. I've spoken to Eversource customer service and they said there's nothing that could be done although I haven't called Spark yet.

I changed to Spark Energy Gas LP as the rates were lower than PG@E. Over the summers my bill are less than 10$. In the year I have had Spark Energy Gas I never saw that because the delivery charges by PG&E. I was not told of the delivery charges by the sales person, so I am disappointed and feel I was misled. I am cancelling my contract, as the 1 year requirement is over and going back to PG&E. Rates there are higher, but they do not charge a delivery charge (it is built into their costs). Overall, I would caution others to take note of the "delivery charges" of whoever owns the pipeline that Spark uses to provide you with their product.

Price is all I care about. We just find the cheapest one. I don't care about the source or the company providing the electricity. But I'm very pleased to see that Spark is completely price-driven. It's a total commodity for me.

I'm not directly dealing with Spark, I'm dealing with NSTAR (now they're called Eversource). But I have Spark Energy as my green power supplier and chose them because they're much cheaper than others.

I went online to see who's got good deals and rates. They're all the same, but I started with Spark. The rates are a little high compared to what I think I was signing up for. They last for three months and the prices go skyrocketing. All of a sudden you get a bill for $600. It's just crazy. There's no locked-in rate. It's very aggravating when you have a life and you have children, and there's this runaround game that you have to call and a cat-and-mouse game to chase to get a cheaper rate. It's a joke at this point, and that's how I feel. I'm not a happy camper about playing this game every three months. I don't see how Spark is going to be any different than anybody else.

I care that's why I'm on the green product of Spark Energy. The service is the same compared with other providers.

Spark's price is reasonable compared to other providers and I got their fixed-rate energy. I think I have an okay experience with Spark.

Spark Energy allowed an unauthorized person set up services without my consent. They did a poor job verifying information from this unauthorized person with incorrect information. Now I'm being sent to collections. I have tried several times contacting Spark over the past week only to be told over and over that I will be contacted within 15 minutes... within 24 hours and I'm still waiting.

I don't know whether Spark is good or not. I've been with them a lot but when the rates went up, I changed to some other company. But I didn't like the way this other company dealt so now I'm satisfied with Spark. I don't even understand this whole arrangement as to how individual companies can sell electricity. ComEd is the administrator but I don't even understand this whole program and they haven't done a really good job of doing that. But if a different company tells me that I'm going to get a lower price for a period of time, I'll take it. And if I get out of it at any point in time, that's fine.

Spark Energy thinks they can skirt the law by using independent contractors to peddle their wares. We have several signs posted prohibiting solicitation, but when asked to leave, the "agent" threatened to beat down our employee.

Pricing seemed to be as much as any other company but the customer service is pretty good and the service was fine in itself. Overall it was a positive experience.

My monthly bill with Spark Energy is lower than what I had been getting.

When I got my CL & P bill, the energy went up 100%. We used to be at $9 something cents. Then it went up to $16. It was ridiculous but it was my fault. They did send notice about it, saying that the contract was up, expect higher rates. But I don't know if they ever said what the rates were going to be. So I just went online and looked at what the best available rates were in Connecticut and went with Spark Energy. With Spark, we get a bill and that's all we get. We're not getting any different electricity than we do from any other provider but the fact that our bill is better just makes everything better. They truly saved me a lot of money.

I was told by the canvasser that my bill would stabilize and go down due to the flat fee of Spark Energy to pay for gas. BOY was I wrong! My bill doubled. My original gas bill stayed the same, and then I had to pay Spark Energy on top of it. They prey upon low-income neighborhoods. I then decided to cancel my service because I was moving. This company came after me for $78 that I didn't even owe, and now I am fighting with their collection agency trying to find verification of this amount I supposedly owe. If you don't believe me, look at their YELP reviews. They are a total scam and they should be run out of business, selling a non-service to low-income people doubling their bill, or even worse.

Two persons stood at the back door pounding quite loudly and persistently. They said they were following up on a letter sent about converting to "Green (electric) Energy." ComEd was mentioned. I asked if they were from ComEd. They said "yes," Spark was a ComEd Green Energy program. I asked for some literature. They said they had no literature. I told them the meeting was ended and shut the door.

I like Spark Energy. I actually recommended it. I'm having a good experience with the company.

Please stop calling me day and night on my doing business telephone number. My work has been interrupted, radio shows and client sessions have been disrupted with call waiting, my requests to cease have been ignored. Today a representative masqueraded as a CL&P employee, engaging in account questions to get my personal information. I do not want your services, or any more calls. Please ensure that this is handled. Others should know of these tactics.

We have a big house and I pay $1400 a month for my electricity but I'm happy with Spark Energy because our monthly bill is a little bit lower with them compared to our previous provider.

After writing the review, I used the email address I found in other response on this site. The company responded and offered me a refund and credit. It was a more than fair offer to meet and exceed my satisfaction. They also agreed that there was some training for their field sales people to make sure there really is a true savings for the customer. I believe that Sparks program make since for a home owner.

Everybody does a good job. Right now, it's all about money, and I have been receiving lower monthly bills. However, it should be noted that I have Spark Energy in Texas and in Connecticut and one's different from the other. I had both contracts redone. Both of them are great. When I want to go ahead and get something or if I want to talk to somebody about what's going on, they're all there, so I don't have to wait long. Somebody comes on the phone and helps me.

I have used Spark in the past, so I didn't, but should have, looked at reviews before going with them again. They have it set up, so that if you change providers once your contract is up, your final bill is charged at considerably more than your rate has been. Then, because I switched providers they couldn't collect my final bill so they sent me a final notice saying that 10 days from my final notice (03-30-2015) they would send me to collection agency and bureau, but when I called them, they said it went to collection agency on April 1. According to my math, that is 2 days, not 10. I hadn't even gotten the final notice yet. My credit is 800+, I will never switch to Spark again after this. They did me wrong!!

Around five years ago, someone came to my house and signed me up to Spark. My bills went down quite a bit since I've been with Spark for there are some rates, like for the delivery, that is cheaper in Spark. And for me, price stability is important because I'm disabled.

A Spark Energy sales rep went to our house, talked to my husband and asked him to switch to them saying their rates would be less. However, I noticed that our bills went up. Right now I'm angry because I thought it was gonna save us money, but it didn't.

One day an employee from Spark Energy came knocking to our door. She started claiming that it was a new company that was going to take over So Cal, the Gas Company, saying that employers were going around to save us money because the gas company was overcharging. She made me look for my bill to show me that they had been overcharging. She showed me and she "promised" me that she will make our payment lower, and that Spark Energy was the same thing as the gas company, that we weren't gonna see no charges from them in My Gas company Bill!!

I received my People's Gas bill today. The bill is $154.34 for gas. Much to my shock and rage, the total charge with Spark Energy is 981.89 with a charge from Spark of 827.00 for Supplier Charges claiming Energy Charge and Adjustment Fees. I cannot afford this and it is automatically taken from my checking account. This is outrageous and must be corrected immediately. I will not tolerate this and it's inexcusable. Something must be done immediately as I have no idea why I'd be charged this fee and will complain to the top of the organization and let news agencies know immediately.

I am the care taker for my sister. When I saw that she had been getting higher than normal gas bills I looked a little closer at her bill and she explained that someone from Spark Energy had told her she'd save money with them so she signed up for their service without asking me. I called Spark and explained that she was not mentally fit to make these types of purchases. The supervisor did not care in the least and told me there would be 120 early cancellation fee. I highly recommend not using this unethical company's services.

We called Sparks Energy on November 19, 2014. As of today April 1, 2015 they have not changed our rate plan and continue to bill for the incorrect amount each and every month. We have spent numerous hours on the phone and emails on a weekly basis since our December Statement. Each time we speak with Sparks whether it be a general customer service person, or multiple supervisors and a representative from the office of the president. Each can see the credits due and say there is billing error and it will be corrected. Yet each and every month the bill is incorrect.

I have just received my Nicor Gas for over $500 for the month of March. The Nicor section of the bill is $70.14 for the same month. Nicor told me that they only charge 35c and that Spark Energy charged me $1.24. When I phoned Spark Energy they tell me that my contract with them has expired and that I have now been charged the month-to-month rate. No notification whatsoever. "You will just have to pay it or your gas account will be disconnected" is the answer I get. I will also lose my deposit. And... if you cancel with Spark Energy it may take 1-2 billing cycles before it is through, which means I may still have one or two accounts like this! I cannot believe that a company can just charge you at such a high rate without notifying you that your contract has expired. And I was also told that there is no renewal option on my account either.

I chose a Green product because it's like it's recycling. I've had Spark Energy for just a month now, and right now, the market is going on the variable prices but I got fixed for two years. With the variable rate, I'm not relaxing properly because I don't know how much my bill would be but with this, it depends on my usage.

I had two gentleman show up at my door requesting my bills. I did not have them and they would not leave until they confirmed if I had energy, electric and gas. After they called the company and enrolled us I was not comfortable with what happened. The next day I called to cancel Spark Energy and called again and again. I was given confirmation numbers. This occurred before service was even transferred. They have said they would cancel Spark Energy but it is still on my bill and it is so high. If someone files a class action lawsuit I for sure want compensation. Please help me cancel this service.

I live in Chicago near from west town. And I use Peoples Gas for my gas service. In January three guys visit my studio, and they convince me to enroll their gas service. Also they told me that Spark energy will reduce my bill. And I had to response the confirmation call from their company IN FRONT of them. They show paper about question and answer and one guy underlines on paper and makes me answer. I thought this situation is very strange and just after they gone from my studio I searched on internet. And there was some bad comments about them and I decided to cancel my enrollment.

We went with Spark Energy to save money on our gas bill, but our last bill came in over $300 for the month. I checked with our gas company and discovered Spark was charging us 1.22 per therm vs the utility's charge of only .35 per therm. They hooked us with a lower rate and jacked up the prices as time passed. I don't know if that's standard practice and I don't care. I'd encourage everyone to think twice before using Spark Energy.

We went with Spark (fixed rate) because I figured they were better than Consumer Power. With Spark, it seems like most everything stays on, especially my gas - this is important for me because I'm 62 years old and a diabetic so I don't like my gas and other stuff going off. I'd recommend their services.

I signed up for Spark Energy for a one year contract starting 11/2012. They came door to door offering more competitive rates for gas and electric than PSE&G. Since I work a lot we had the auto billing set up to pay for PSE&G account and each month the bill was paid. During this time I was unaware that I had been switched over to variable pricing by Spark Energy and was being charged 50% higher electric rates and over 200% higher gas rates when they automatically changed me to variable rate pricing. I was unaware that this was happening until the end of 2014 when I received some unusually high bills for Nov and Dec and began to look at the actual billing statements provided by PSE&G online.

My problem started on 12/5/14, rep (agent **) from Spark Energy came to my apt. building. She asked for my gas bill but I didn't have it. She assured me I would save but that was a lie because I called my gas company a few days later (Southern California Gas Co) and they told me that I was enrolled in a low income program and that it was not recommended to change. So on 12/22/14 I called Spark Energy to cancel the service. And I asked if there anything else I can do and if I was going to get charged? The rep said "no, all you need is your cancellation number." And he gave it to me.

Every month for the last 3 months I have been receiving phone calls about missing payment. Since I have 2 accounts for 2 different addresses I have instructed Spark Energy to mail me the bills to my home address but instead they keep sending it to the incorrect address. I keep telling them for 3 months to mail it to my home address but to no success. And on top of it all I keep receiving phone calls to the point that it become a harassment. I keep telling them that I cannot pay the bill if I don't see it.

The salesperson never introduced himself and just said he can give us a lower rate with a discount on our electricity. So, we filled out the papers, which say it was Spark Energy. He didn't tell us we were changing suppliers. There's a charge when you change your suppliers without notifying them.

Do not add this third party company to your PG&E. I made the mistake of doing that when I added spark energy to my account as our 3rd party carrier. My bill went from $25 a month to $150 a month, now does that seem right to anyone? This was supposed to help drop our bill and well it didn't go down - it went significantly up and for a low income family how is that making our life better? Please I warn all of you, do not add this third party company to your PG&E- they will rip you off as they did my family and I am still paying for it. I tried to cancel with them but they kept arguing that I was under a contract and that if I cancelled they were gonna bill me for a cancellation fee of $100. Mind you my family is low income. This company is a scam and they don't care about you or your family and they take the food off of your table if they could.

So far, it's good with Spark Energy Gas and Electricity. I don't really have any problems that I'm aware of.

Originally I enrolled with Spark Energy because they offered a lower bill for the utilities that I am already using. After 1 year of enrollment with Spark Energy I have received a letter asking to renew my contract. Since I signed one contract for my gas and electric utilities I was under the same assumption that I only need signature to renew my membership. This was not the case. After the first month passed and I saw a triple rise in my usual bill and something called "adjustment fee". I called the 877-547-7275 and inquired about the difference. I was informed that the "adjustment" was the $5 monthly fee that has not been added to my account ever since starting my contract. When that next bill came I saw another charge for monthly use of gas for my apartment surpassing $300.

Spark Energy is good and I recommend them.

I went with Spark after comparing prices with other providers. The service is pretty similar but I was definitely price lured. I've been satisfied with the discounts. Also, I don't normally interact with the other providers. But I wasn't sure if my account had transferred from my previous provider to Spark. I contacted them by email and they answered me within 24 hours. They said they were gonna look into it. They got back to me by email within three days and said that my account had been transferred. I was impressed.

We changed our electrical service. We paid comparable fees to ComEd for a short period of time. Then we started getting very large bills ($400 a month). When we called ComEd, they told us it was Spark's energy charges. We pay $47/month supply through ComEd, we pay $187/month through Spark while paying DOUBLE the amount per kilowatt. ($6 ComEd, $12 Sparks). THIS COMPANY IS A SCAM. Do not switch your service. We have been trying to contact the company and first just got a lot of transferring and run around. Now there is only a busy signal when we try to call. We will be pursuing legal action as this gouging and behavior is so outrageous.

Before Spark Energy I had Public because it was a lot lower than the provider with Connecticut Electric Company. Then suddenly their rate went up because every year they re-evaluate. So Spark, even though it was not that low, was the lowest at the time so I went with them because price stability is important to me. I had to do a fixed rate with them too because the variable scares me with everything else going so high all of a sudden. I was paying $7.90 with Public and then my new rate is $10.59. I only go for the lowest price. Haven't had an issue with their service.

Two agents came to my door and I had mentioned the fact that I had several neighbors who had problems with their gas after signing up with Sparks. The agents insisted that that was a different company and that I would only receive one charge for gas and that it would be from them. Some of my neighbors complained of being charged double for gas their first month or two. I signed anyway because I really believed these 2 girls. I never received my welcome letter and the neighborhood was abuzz with complaints about sparks, and then another girl came to my door to let existing customers that the rates we were guaranteed were being raised. That did it for me!

I signed up for Spark because it has the best rates and I have a big house. Surfing all the time to find out the cheapest in the market is a pain in the neck, but once you find one it is worthwhile. I've had Spark for a couple of months now and I don’t see any difference in the service. So far, I have no problem here.

Not happy with the spark energy service. They were suppose to help you save money, BUT THEY DON'T. You end up paying more than what you use to pay. And to top it off you still have to pay 100$ cancellation fee.. Not a good service, don't advise to join them.

Beware - do not sign contract with this rip off company. They will separate your bill from the original gas and electric company and they'll bill you 10 times higher than them. And there is a cancellation fee more than $100 which cannot be waived. I don't understand why such a thief company like this exist to rob people. I am going to report this company to bbb - maybe something can be done.

I selected a fixed rate energy product with Spark Energy. I've had variable rates in the past and they have proved to be shocking during the summer months.

I had a representative come to my door, promising that I would be in a 'locked in' rate, way lower than my gas company. I was told to ignore my gas company bill and pay the Spark Energy bill. Today, 4 months later, I receive a shutoff notice from my gas bill. They said that I signed up for 'dual billing'. She calculated how much my bill would have been if I only had Southern Ca Gas - $250. Paying both utility bills - $363.23. Why in the world would I have agreed to be billed twice? A hundred dollars to cancel!

A employee came to the door telling me about spark energy. I was told I would get my bill with my southern cali gas bill. Months later after checking I never seen a bill. Now they are harassing me everyday. I've said I need a bill to see what I'm being charged for. Still no bill. My gas bill has been higher than usual. I was told it would be less. Never again. I would not recommend. I am canceling after the year. This is crazy. I don't even have the account or order number but they are charging.

An agent from Spark Energy called a refugee family new in the United States from the Democratic Republic of Congo. This family speaks a dialect called Kikongo and French, and know only a few words in English. The caller from Spark Energy got them to say "yes" to a contract they did not understand in the least. When they received their bill from Spark Energy, they had no idea what it was, but the cost of Spark, plus usage fees from our local SDG&E had doubled their price of gas. When I called Spark, they told me the contract could only be broken by paying a $100 fee, and they would have to pay for the last two months of their energy bills, and the next two months while "SDG&E changed over the gas usage."

Price stability is important to me that's why I selected a fixed rate energy product from Spark Energy. Compared to the one I used in the past, Spark is a good option. Things went smoothly so I am happy.

We had an issue with Spark Energy Gas and Electricity. We have two homes and for some reason they were mailing the bill to the second home which doesn't receive the mail at all because they don't deliver mail there...you have to have a P.O. Box. It was supposed to be coming here. The long and short of it...the electricity got turned off. The house is on a rental program. The renters got there for a 50th birthday party and the electricity was turned off.

I signed up to Spark Energy through a door to door salesperson promising me lower rates than what I was currently paying. However when the bill came I realized that the amount was higher than what I had anticipated. Spark Energy was misleading consumers through their door to door agents who just want to amp up their commission. After being on hold to their office for over 20mins to cancel my account I finally got connected and was told that I have to pay a $100 early cancellation fee. Their main catchphrase is the third party phone call which was their answer for everything.

I haven’t paid much attention on my bills. I just get the bill, I pay it. But I'm on a fixed rate so everything's good. The girl who was going door-to-door was cute, professional and nice.

I talked to Spark Energy over the phone, understood what their rate offering was, how it worked, what's in there, and decided to use them. It's easy to use and they're a consistent service provider. I have to renew this summer time frame and I'd be interested in hearing what promotions they've got to try and keep me as a customer as opposed to me going to market again.

Spark Energy seemed like they have the best deal and they do. They were much more economical compared to my previous provider.

I too agree with all the reviews on Spark Energy, they are a SCAM. I had someone knock on my door with an offer that sounded too good to be true. They promised to decrease the amount that I pay for gas. I even asked the representative what is in it for you "spark energy." I should of went with my gut and not signed up for the service. But he promised that I would save money, even using the fact that I told him that I was a new single mom providing for my newborn on my own. He assured me that I would save on my bill. I feel cheated and taken advantage of. I have a small apartment and my bill is more than I have EVER paid - over $100 for a small apartment!

I like Spark when I had their service before because of how it helps me to save. I don't have them now since I had to move.

I have three different accounts, paid all three of them. Now the company is saying I didn't pay for one of them, I sent them a copy of my bank statement, which shows that spark energy took the money out three times. I call them many times and they still can't fix the problem.

So far I haven't had any problems at all. I recommend it.

I called Spark Energy on December 5, 2014 to cancel my service, which I purchased on December 5, 2013. I spoke with "Sean". ID #**, who advised me that he would cancel my service immediately and that it may take a couple of months to take effect. I received a January bill which was double my January, 2014 bill. (PG&E advises me Spark charged $94.00 more than they would have charged.) It was difficult not to wonder whether the extra charge was not legit, but "just because they could!" within that 2 mos. interim period as I was leaving them.

I have Spark Energy. Their people were okay, even the operator that I talked to. However, it seems like the bill is still high for me. It's supposed to go down but it seems like it's the same so I wasn't satisfied with it.

About a week and a half ago, I called because my plan was up and I tried to see if they would continue the same price or give me a price they were using for new customers. But they would not, so I’ve had to change service providers. They would have kept me as a customer if they would have kept the same low price. I’m always looking for the lowest bill I can get.

I'm happy with Spark. I already recommended them to about a dozen people or more. I've been using it for a short time but it's been good and reliable.

It has been great with Spark. We selected a fixed rate energy product from them and the service is good. The bill was a little bit lower after our purchase.

While I was really worried about the tactics employed by the independent sales people that work for Spark, the customer service for the company is excellent. I received multiple calls from them to make sure that I was taken care of. If only the rates were as good as the company customer service!

We only had Spark for a month and when we received the bill, it was too high, higher than our Consumers' bill would have been so we cut it off.

I never had a problem with Spark Energy. The other providers are good but Spark has been less costly and it is easy to get along with them if we have a problem. Spark was the greatest thing that happened.

Spark Energy takes a couple of cents off my consumer bill, but I'm still paying the same high consumer bill.

After going through the high pressure sales pitch, complete with a call from the "supervisor" to lock in the contract - we embarked on our new service plan with Spark/People's Gas. A few months later, they come knocking again for ComEd as electricity service providers. We thought if it was good for gas, it should be good for electric. Little did we know, it is not really good for ANYTHING other than scamming you out of rates twice the price of the utility companies after your 1-year contract rate expires. The most interesting thing is that they make no efforts to contact you BEFORE it expires, hoping everyone is like us & just keeps paying the bill.

This person has the same problem as me. The only difference is I was hit with a $500.00 bill out of nowhere. My electricity usage has not changed nor was I behind. They told me that I was not being billed which doesn't make sense because my bill was a different amount every month. I hope ComEd was not charging me $90, $110 or even $136 a month for a delivery charge. That is absolutely insane!

The previous owner of the house that I bought was using Spark Energy and so far it has been great. I have talked to a couple of their reps on the phone and it has been a positive experience.

After enrolling with Spark Energy and was dissatisfied with their services, I called them to cancel services with them on 10/27/14 and was given a confirmation number for the cancellation. Two months passed and I continued receiving bills from Spark Energy. I then called again on 12/29/14 to get an explanation and was told that my request was never submitted due to an 'administrative error' which until this day they have not been able to explain to me what it means.

Spark Energy is too high and I want to get it off my bill. It's making my consumer bill go up. Two people came to my house and I didn't know I wasn't supposed to get on it, and I don't want none of that. I just want to pay my regular consumer bills. I had no clue who they are.

I signed up with Spark Energy last fall and was very excited about what I was promised would be a huge savings on my gas bill. What I've found out is that I'm paying more now than I was before. Their promise has been locked in a 1-year contract with me paying more than I was in the first place when I had no contract. I wouldn't recommend them to anybody.

I looked up on our state website comparing the different electrical suppliers and their rates and conditions. Whether they have a fixed-rate or cancellation fee, I like what Spark had to offer that's why I signed up. In our state, we used to have CL&P which is the main one. Then I used Public Power but when their rates went up, I saw the rates from Spark which I became interested in. They have competitive rates and no cancellation fees. I signed up back in October or November. The person I talked to was very helpful and I had a good conversation with him.

THIS COMPANY IS A SCAM, if your are in CA.!!! Their sales representatives lie, stating they'd like to enroll you in a program for low gas rates, offered by PG&E. I got a visit from such a rep SPARK ENERGY and over and over stated this was a PG&E program. A few days later I got a notice in the mail confirming my request to switch to a new gas provider. I'm assuming this company must get a lot of their money from these shady signups, as the cancellation fee is $100 once you sign up. They will tell you that you monthly gas bill will reduce to half. But actually it increased.

I was comparing Spark Energy with other electricity suppliers online.and chose them because their rates are competitive which is less than other service providers.

One of my friends that I was working with at the time had Spark Energy and that's how I got into it. We've used TXG and Reliant in the past, and my TXG bills got to $500 so it was important for me to have a fixed-rate energy product. Fortunately, when we switched to Spark, the transition was smooth and the service is just like the previous two. Their team is also very helpful - I once had to call to get my account number and it was very quick and there were no problems.

I was studying for the LSAT in the midst of a lengthy question when 4 people from Spark knocked on my door gaining entry by buzzing everyone's buzzer. They tried to fast-talk me into a on the spot contract and I told them I needed to research and that I was studying. They insisted I find my utility bills and began their sales pitch. I told them I was in no position to sign a contract without doing research. They then got snooty and said it wasn't a contract...what is a piece of paper with obligations and a signature? Couldn't believe they wouldn't leave when I told them I was studying. Poor sales tactics, unethical swindlers.

Before my rate was lower. Now I’m paying a higher rate.

Everything so far has been very good with Spark Energy.

Spark Energy is a scam! This company is claiming to save you energy cost. We signed up with Spark Energy two years ago and they have raised our gas rate from 0.49 to 1.39 without contacting us. I live in small two-bedroom apartment and the bill from Spark energy is half the rent! They claimed they called me back in October when our contract was expiring but I didn't answer. No message was left and no other attempt was made. Supposedly it states in their contract they do not need to contact the user for approval. This is how they get you. How do you know your contract expires if they don't reach out to you? This company has horrible customer service and they know exactly what they are doing is a scam. They are rude and don't care that what they are doing is wrong. Avoid them at all costs. They should not be in business.

Whenever my contracts are up, I do comparisons. I went with Spark due to the price. Everything is good and went smooth. I have had no problem.

I usually compare rates to see what the different fees are and then the term length, the average usage, kilowatts before I make a decision on which company to choose. With that, I contacted Spark Energy via e-mail because of its fixed-rate energy product and price stability. But it took a while to get a response. I've been trying to contact the company to find out if the offer they sent me was in fact valid. I tried calling and I was on hold forever, so it's like you really can't deal with the company unless you sign up. I don't know how to get in touch with them. I would recommend them but I would prefix with don't expect to talk to anyone.

Two representatives from Spark Energy come to my door claiming to be affiliated with ComEd and they wanted to see my electric bill to offer me more eco friendly rates. They claimed that it was a part of some deregulation program and that they were doing this since most consumers do not know about the additional savings they offer. That's all well and good but why is Spark Energy letting representatives walk around without clothing which clearly identifies them as working for Sparks Energy?

My experience with Spark was very good.

A Spark Energy representative came to my door. They said they can make my electricity bill go down. Since I have two children and I'm on a fixed income, I thought this would be helpful. I've only been with them for a little over a month. I don't really see a difference in my bill. It has gone down only by a buck or two. But my service has always been really good and the Spark Energy team were great. However, I wouldn't recommend them to a friend. I'm not really happy, but I'm not mad as well. It's just basic service.

I went to Spark Energy to save money. Getting the fixed price definitely helped a little bit just to have a guaranteed number versus changing here and there. The other company we previously had was terrible. Our highest gas bill was about $45 to $50 and that was in the middle of winter. Once we got on the other company's program, all of a sudden my next month's gas bill was $500. It was a drastic jump from one month to more than ten and absolutely awful. We ended up getting screwed on that whole entire deal and had to pay that money. It was just a gigantic nightmare.

A young lady knocked on my door, and made Spark Energy sound amazing. Then I got my first bill, I was OUTRAGED. My bill had tripled. That day I called and cancelled. The rep said the next month they would not show up on my bill and everything would go back to normal. LIE. The next month my bill was $90 for a small apartment where we barely use the heater. I called again and now they tell me that it "takes" 2 months for everything to go back to normal. They suck you dry until you leave. Please whatever you do DON'T MAKE THE SWITCH!

It's a great provider. Keeps more money in my pocket.

My experience with Spark Energy so far has been good. A friend of mine actually told me to go through them and I took her word for it. The representatives were friendly, courteous and knowledgeable. I called, they took my money and set my power on.

Beware: Once your 12-month contract is up you will be getting raped by this company... My price per therm almost tripled, it went from .52 to 1.48. The going rate is .45… And when I called to ask why it went up so much I was told, “Your contract is up and then we charge what we want, you should of canceled earlier.” I will never do business with this company again and I will tell everyone I come in contact the same. Scam, scam, scam. Buyer beware.

Spark Energy is looking fine, because now my bill has come in. Sometimes it comes in high and sometimes it comes in low.

I'm up for renewal soon. My bill is still the same but if it goes up then I'm going to have to switch companies.

My overall experience with Spark Energy is fine. Would recommend.

Spark Energy worked with me to resolve my situation quickly and went above and beyond to help me out. I appreciate the assistance and though I cannot currently become a customer of Spark Energy I will keep them in mind for the future.

The bill is still the same each month but so far I'm happy with Spark Energy.

I'm on a Green product with Spark to save more energy. It also lowers the cost of lights. It's a good program, definitely worth referring to other people. It's good and low-cost.

We just signed up with Spark Energy. We chose to use Spark because of the price and chose the fixed rate since price stability is important to us.

I was trying to find another energy provider online because I was extremely unhappy with my provider. I chose Spark Energy because their rates are really great. The first time I called, somebody answered the phone right away, which means that they're right on it. I was on a hold with two other companies and got sick after waiting for 20 minutes and just hung up. With them, they were right there. They signed me up and it took maybe about 10 minutes of my whole day so it was a good experience. They were personable and I really enjoyed the girl that signed me up; she and I were laughing about different things. With Spark Energy I get to do more things because I have more money. Spark Energy is a great company.

I decided to use Spark basically because of the price. Everything was done perfectly. Definitely recommend them.

I signed up for Spark Energy because I was told I was gonna be charged less than what PG&E charges me and it was a lie. I'm actually paying more. Spark Energy is charging me more than what PG&E charges me.

I was looking for a new electricity provider and they were my old account. When it comes to service, they are a lot quicker than my previous provider. My interaction with their team is great however when I call with any questions or comments, it was tough to get somebody on the line.

My experience with Spark Energy is good so far. I used another provider in the past and they are pretty much the same.

A friend of mine uses Spark Energy and I decided to use them because of the rate. I chose the 6 month plan and I see no difference in my service. I would recommend them.

I work long hours out of town and can't call them 24/7 if I need to. I had an issue one time and they don't have 24-hour customer service. I think that would be my only hiccup, but everything else had been pretty good. I like Spark. I actually recommend them. During the times that I've talked to them, they've been pretty helpful. I stopped my automatic pay and they were really helpful with that. It wasn't hard. I didn't have to fight with anybody to do it.

They charging me a back payment for three months - said it was a adjustment. The first one was for 95.00 for July. And the 2nd one is $83.00. And the third one is for $89.00 all on one bill. The representative told me something about a window she didn't even know why. This is a scam. There's no way my bill should my bill be 350.00. These people crazy.

My contract was up with Spark Energy I switched to FTR my rate with Spark was 64 cents per ccf now it is 1.29 per ccf. I called when my bill was $159.79, no help. My bill this month is $215.95. To me this is unfair business practices to double my rate.

Customer service representatives need more training on courtesy over phone. I've dealt with 4 different reps in 4 different times and received unprofessional treatment. This time Spark charged me $1.28 per therm despite their current rate of $0.59 per therm but will not make any kind of adjustment to my November 2014 bill of $379. We asked a manager who can make a decision to call us back as they're all busy but nobody called us back. I ended up calling and rep still didn't try to get us a manager. I have closed my account.

The experience so far has been great. I have no complaints about them. Sparks has been easier and more straightforward to work with. The cost is lower and it's been a pretty seamless transition. I haven't had any situations where they haven't done what they said they were gonna do. They've been very responsive and very timely. The only thing that could be better or what I would hope for is some type of advance reminder when my contracted pricing was about to expire. I had one episode where the contract expired, my pricing went back up, and for a while, I was looking at the bills. I couldn't quite figure out why it is so high. But when I reached back out to them, it was maybe a ten-minute conversation and all of a sudden, everything was resolved.

I've been paying for the gas in my home to my local gas company for over 20 years. Some time at the end of August a very nice, but aggressive door-to-door sales representative from Spark showed up on my porch. In broken English, she presented her pitch and was convincing in telling me that if I switched to Spark Energy as my gas provider instead of Sempra Energy, my bill would go down. I had already just received and paid Sempra for my gas bill for that month. The sales rep said the switch would be made to Spark the next month and I would start seeing my gas bill go down. However, a couple weeks later, I received a "welcome to the Spark Energy family" letter, which informed me that I would owe Spark a monthly fee of $4.95. That is not at all what I had been told by the door-to-door saleswoman. That would not lower my bill, it would raise it.

A couple of young ladies came and shared with us about Spark Energy. They did a nice job sharing the program.

Customer service sucks. You can’t get a hold of anybody and when you do, they treat you like crap. They don’t have answers for you or can’t answer things correctly. All the experience so far is very dissatisfying. It turned out the rates we were given were incorrect so we’re not very happy. The provider that I used before was substantially better. I never had a problem with them and I’m probably switching over to them shortly.

I work from home, and my phone number is on the FCC Do Not Call List. I repeatedly get phone calls from this company looking to have me change over my service. The people that call all have Indian accents. I have requested to be placed on their do not call list ever since time I have been contacted (20+ times) and every time I have ever asked to speak to the manager of the person calling me, I am told "please hold while I transfer you", and then all of a sudden the line starts beeping with the busy signal as if we had been "accidentally" been cut off or had the call dropped. I also know they are not getting my number from my existing energy provider because the number they are calling isn't the one on record with my energy provider.

We just moved this past summer and got our own place in October. Spark popped up at the top via search. We’ve had it for a month and everything’s been good so far. They said they were going to come out and hook everything up on whatever day it was and they followed through with that and there wasn’t any hiccup. It was easy to pay the bill. We signed up for auto pay. Everything has been really seamless. There hasn’t been anything that they’ve done wrong.

In October both of my roommates told me that a neighbor was coming around to help the neighborhood get efficient energy. Finally the Spark rep caught me at home. They were pretending to be just a friendly neighbor and it was not until the second rep came that I realized that they were a company. I think it is completely inappropriate to pretend to be anything but a soliciting salesperson when that is clearly all you are. They did not phrase getting Spark as a choice and dialed the sign up number and handed me the phone to sign up without asking if that is what I wanted. I wish I had not been so passive because my gas bill went from $57 one month to $180 with Spark. I am telling all of my friends about this aggressive con artist scheme going on so they are not fooled like I was.

I first heard about Spark Energy in the internet and decided to use them for their price. I selected a fixed rate energy product. The service is about the same with other providers.

Very aggressive salespeople, took 15 minutes of my time tonight when I told them over and over I didn't want the service. They somehow got into our secure building and knocked on doors. I told them I didn't want to make a decision on this until I did more research and they fast talked to me the entire time. This should not be allowed by Spark Energy.

I was looking for an electrical company through the internet and decided to use Spark Energy because their price was way better. I like the customer service that I was given when I signed up, when I had little issues and when I had switched accidentally. Customer service is certainly good. They have helped me save more money and it's way better than who I was with before. This is probably the third month I'm with Spark and it has been a pretty good experience so far.

I first heard about Spark Energy through the Power to Choose website and decided to use them over other companies because of their price per kilowatt hour.

Spark Energy is the existing provider when we bought our new home. I looked at the rates and they were relatively competitive to the other suppliers. They made a mistake though when they signed me up and charged me twice for the connection fee. And it took forever to get through their team - I was on hold forever. When I finally did, I wasn’t sure if the first person really understood the context of my tone. The issue finally got resolved, but I wouldn’t say it was the greatest one upfront. Not when you move and you get a new provider. Spark Energy lacks responsiveness to solve my issue.

I chose Spark Energy because of the price and also the deposit. I haven't had any issues with them. I like the service so far. I recently moved and they assisted me transferring my service and payment arrangements.

My son told me about Spark. I had used another provider before but I love Spark. Their service is the best and I’m glad I’m with them. Everything has been going good.

Here are the facts: My bill through People's Gas was roughly $130/month in the months leading up to entering into an agreement with Spark. Upon having my gas supplied through Spark my bills jumped to $212 and $234 in the coming months. People's Gas notified me that they bill me, and additionally Spark bills me. I was informed by a rep at People's Gas that had I not taken on Spark as my supplier my bills would've remained around $130. I think some of this issue has to do with the inflexibility of People's Gas in working with Spark however I wish I would've been educated on some of these difficulties by the Spark rep prior to signing up. It doesn't make any sense whatsoever to be charged extra by People's Gas for having Spark do what People's Gas was doing anyway.

I went with Spark Energy because it was easy. The service is good. The people were very nice and very helpful. I’m satisfied with my experience and haven’t noticed a difference or had any issues.

I did my own looking around and saw Spark Energy online. I liked the price and the ease of use of the website. It’s good so far because it hasn’t affected my lifestyle negatively.

The Spark Energy people came around and they were good. They asked me if I wanted to come and sign up with them. They said that it will be putting on a lower discount rate from what I was paying already, that it was legit so I went along with it. It seems to be true. My bill is real good. I'm getting ready to make my payments. The bill has been lowered since I had it and that's what I need. It's really helpful to me and Iv'e been trying to tell my friends and people about it but they find that maybe it's too good to be true. The rate is very low and reasonable. Spark Energy is really a good company. It's going to be for a year but if it works out for me, we'll continue to stay on it.

I hope anyone reading this is having a better night than I am. I was very dismayed to come home and see that I had received a bill in the post from Spark Energy. Why, you ask? Well, I had cancelled within days (and was assured that there would be ZERO dollars in repercussions since I had cancelled so swiftly) and I was given a confirmation number, as well. This happened back in early OCTOBER. It is now December and Spark is trying to bill me. This company has SOME NERVE! I am supporting myself, barely scraping by, unappreciated at work, just trying to make ends meet and they hit me with a bill in December so that they can have a cushy holiday?! PREPOSTEROUS! This is unjust and a very malicious form of business. I've emailed: svc_custserv@sparkenergy.com. Martha kindly replied back very quickly and assured me that someone would reach out to me tomorrow. Fingers crossed!

I was not let go at my front door until I agreed to go with such a good idea. Well I've been living in my home for thirty years and my gas bills have slightly gone over 78.00 for a month. However I just opened my gas bill for this month - $224.88. Well that is not the half of it. I called Nucor Gas and told them about it and they said. "Well you went with Spark Energy. Our cost is $33.00.” OK! Hear me! I called spark and they could not get one number on my bill right. They went back and forth with numbers the same way they sold me on my doorstep. They could not quote one number on my bill right. Payers beware. "Spark Energy is a scam!” If you are with them get out right away. If they come knocking on your door send them away!

I feel very lied to by this company. First of all two people came to my door one day saying they could lower my gas bill payment. They said they were similar to the CARE Program and asked to see my gas bill. So I told them “No thanks. I need to speak to my husband first.” A month later I start receiving a bill for something I didn't request, tried speaking with someone on the higher end and no luck. I feel lied to, cheated and really mad.

My mom keep receiving her energy bill with Spark energy attached to it. She never signed up nor agreed for Spark to be her energy supplier. When I called Spark energy the Rep told her he couldn't find the account and there would be an investigation. She never heard back from them. Her gas and electric is in jeopardy right now for termination because she is on a fixed income and can't afford her energy bill. I told her she should seek legal advice. It's the holidays and she and I will be in the dark. Thanks Spark you've really helped my family.

Spark Energy made an offer on the phone about a dining thing when you switch over and it sounded good so I did. I haven’t gotten it yet so I had to call the promotion and then they had me call somebody else. So I was not satisfied with that - they were soliciting and I have to do all the work. We’ll see how it goes with their service when we get our bills.

I’ve been a customer of Spark Energy for a few years now. And I have some properties where they are providing service. My recent experience was not that good with them because I needed to get power cut on the second property and they dropped the ball on it and didn’t get the power cut on. The power did eventually get cut on but it took multiple phone calls so I wasn’t really happy about that experience. I’d call it a failure. Beyond that, it’s been good.

Spark Energy called me and said it would be cheaper so I signed up. My electric was $48 a month and now it's $58 a month. My bill went up $10 a month. There was no difference in the service - it's the same.

Spark Energy is way better than my previous service provider. Every time I’ve dealt with anybody at Spark Energy, it’s always been somebody who is knowledgeable about the product and that can help me resolve whatever problem I have. Everybody has always very nice and very polite. They just make me feel good every time I talk to them. I’ve been with them for quite a while and I don’t think I’d ever want to go to a different company.

I've read hundreds and hundreds of complaints about Spark Energy and I feel so misled, lied to, cheated, disrespected, violated and downright scammed that I can't believe how this company can remain in business in this country. My story is the same as all the other complaints on this website and all over the internet and I'm sure they will copy and paste their same "We are very sorry..." response to this complaint as they have with all the other people they screwed over in this forum and who knows where else. A female salesperson knocked on my door, even when I have a "No Solicitors" sign clearly posted and claimed she works in conjunction with my gas company - Southern California Gas Company.

I first heard about Spark through the Illinois Energy website. It’s been seamless between switching from Spark to North American Power and back again. Bills have been much less expensive which has been fantastic and I've nothing but good things to say about it.

The price made me decide to use Spark. I did everything online. They’re fast and easy to sign up with.

Someone came door-to-door and told me about how it works and what the cost was going to be. They said it was cheaper than ComEd or Peoples Gas so I switched over. However I have experienced no difference in service with Spark Energy and my previous service provider. ComEd still supports the line so if there’s a power outage, they’re still the company that reconnects/re-establishes service. But I’ve been happy overall.

I’ve been with Spark for over six years. At the time, they had the best rate. My best interaction was when I spoke with the supervisor. She’s very helpful and very thorough. On the other hand, I spoke with a customer who was just not helpful and very disrespectful. But my overall experience has been okay. I’m happy with the services that I’ve received.

My husband signed up with this company stating all we needed to pay is gas transportation & tax charges. We now are charge the same as if we had SoCal Gas Co with their bill on top of it all. Buyer beware. Don't sign up with this company unless you want to be ripped off.

I was signed up with this cheating company since they promised a lower rate. And I ended up paying much higher price than the market price, and cost me over 1000$. I am sure this company will go bankruptcy soon with such cheating practice.

Everything is fine. I’m just having a little money problem at the moment. So I keep trying to get their bills down. But so far I’m able to pay the bills as they come in.

The person that came to my home when I sign up knock on the door, and when my son open the door, she came in without an adult inviting her in. She told me that I was going to pay less for my gas after looking at my bill, and said I was only going to receive one bill a month, that I could still pay it to the gas company. Everything was going to be included. The last two months, I have been paying my bill like usual to the gas company. This week, I receive a bill from Spark Energy and I call them. They say it's two different bills but the problem is that I have been paying my regular bill to the other company, and now they are charging me too. They said to wait to get a phone call from them after they review the phone recording from when I signed up, and they have not contact me. I want to cancel without paying the cancellation fee. I don't like this company.

So today a guy from "Spark Energy" came to my house to offer us a "deal" so I can save more money. He said he was with SDG&E and wanted me to show him my bills. I speculated that he was up to something and said no and threatened that my rates go higher. I called SDG&E and told them about this and they said and I quote "DO NOT GIVE THEM ANYTHING." The second she told me that I knew he was going to give me some stupid reason to sign up. But I told him no. He left my apt. and since the apartments that I live at is full of family members I went to warn them about this. When I got to my cousins house she already had given him her bills and info but before she signed I told her what the SDG&E lady told me and stopped her from signing. That made the "Spark Energy" man mad and threatened me with a backhand to the face if I did that again. He then went to my cousin's house across the street and started telling him about the company.

I heard about Spark Energy either through the mail or they used to call me. They said I can save electricity so I have them.

I chose Spark Energy because it was cheaper. I appreciate the drop in price so it gives me room to use the money for something else. The one person from Spark who came was great. He was really nice and helpful and explained everything really well. My experience with them has been pleasant and useful.

I love Spark Energy. I was in Chicago at my mother's house and a gentleman was going door-to-door explaining what Spark Energy was. He showed us how uch she could be saving so she switched. I randomly asked him, "Is this sold where I live? I live in Elgin." And he said "yes, as long as it's in the Illinois area." So I pulled out my bill on my phone and he showed me. And I said, "If it's okay to sign up, I'll sign up as well." I have an at-home daycare here in the house and I use the electricity a lot with the children because I do have a TV, a DVD, a VCR and at night I have to have the lights on. So I thought maybe this might help me save a little bit from what I was already wasting. Now my bill doesn't go over $50 anymore. Before, depending on the month, it will go from $50 to $80, to almost $100. This month, my bill was only $45. The experience with Spark Energy is positive and very helpful.

A person from Spark Energy came to my door and that's the first time I heard about it. Since Nicor has higher cost and Spark has lower energy cost, I decided to use Spark. Price stability is important for me.

Spark Energy came to my home. It is actually less expensive than the other electricity and natural gas provider so I decided to give it a try further next year and see how it goes. I chose a fixed rate energy product. I have lower monthly bills compared with the other service I had in the past. I'm not so worried about how much I'd spent but using as much as I need because I know I'm not going to overspend. The team from Spark Energy was very courteous, helpful and informative when they came so I decided to switch over.

I called Spark because someone was telling me that I had to do something in order to lower my Smart bill and they needed the service agreement number. They told me that I didn't need to do anything because I'm already on there and I'm on a set number, it's $39. The gentleman that came was very nice, very pleasant and explained most of the stuff for us.