Spark Energy Gas and Electricity Reviews

When I first signed up with them, I was pretty satisfied but in the last few months, my payment started rising. It's been pretty high so I've been trying to figure out if there is a better alternative.

I had, so far, a good experience with Spark Energy. They were nice.

My initial contact and contract was by door to door solicitors. Had annual contracts for Gas service, renewable annually. After a couple of years, was wondering why my gas bill was so high. Extremely high given that I live in the SF Bay Area of California. Contract was up for renewal in a couple of months. Went back and checked the contract price vs what I was billed. Rate for the dead of winter was three times the contract price for five months. Called to report discrepancy, was told that they would send request to billing for recalculation.

Spark Energy has been consistent so far. I liked their price. They give me my bill on time, and it's not expensive. I will recommend them to family and friends.

Spark Energy is a better company as far as I'm concerned. They have awesome people and the customer service is good.

I've been using Spark Energy for about almost four years now. The renewal is a simple process. They just email you whenever your contract is about to be over and then they actually renew before time. More than anything, the price is way cheaper than anybody else.

Spark Energy has allowed me to sign up quickly and easily and with the auto-pay, it’s efficient. I've been with them for a while and it works, so I don’t worry about it which is actually a delight.

My sister referred me to Spark. My experience with their reps has been really good. The wait wasn’t even really long at all when I needed to get in contact with the representative. They were always very polite. Everything was really good.

I looked at every plan of six providers and I decided to choose Spark. This was the first plan that I saw that has a stable fee for the wattage. I did the sign-up online and that was really easy. Everything has gone really well.

Spark is a good electric company. I've only had it about half a year and my experience with them has been fair. I would recommend it. The only issue is on the whole power outage stuff.

I have a fixed rate with Spark. I prefer to have that. Their customer service was really good. The rep I talked to today was really nice and she answered all my questions.

The lady that signed me up went over everything. She explained what am I using my electricity for and how often I’m at my home. We went over some plans and we came to an agreement on what plan would be the best plan to work out for me. She was really nice. Even when I was late, they'd call me and see exactly what they could do as far as when I was gonna make the payment so my service wouldn't get disconnected. They also responded very well. Any problem I have ever had in the past, they were on it. Overall, I'm very satisfied with the service.

I found Spark Energy on the internet and liked how cheap they were.

Spark is the first company that I've used on my own. I called them last week after Texas had the ice storm. I need to renew but there are no offers yet. They were still dealing with ice storm and trying to get everybody's energy up and going again.

My father has Spark as their light company. He told me to call them to see how the rates were. I got a good rate compared to my father's so I decided to go with Spark. When I called, they told me that after a certain number of months or weeks they were gonna give my father a discount on a month’s rate. Another thing about Spark is their rates don't go up and down like other companies. That really helps us out especially right now with how the economy is and how the work situation is.

I was doing research on rates, as far as how everything went with the deregulation of everything and pricing, and just decided to give Spark Energy a try. I did all the research online, and then called to get everything set up to make sure that I went into the plan that I wanted. I'm hoping at some point in time Spark does something more fixed rate so that once we get an average of bills, then I can work on something more fixed rate to budget a bit better.

We were with Ambit Energy before but moved to Spark as they had the cheapest rates. We have a fixed rate for our energy plan and that was really important. It was within our price range. Spark is the best we've had so far. Their representatives have been good. My wife and I are happy.

I've had a pleasant experience with them on the phone.

One of my friends recommended me to join Spark. The rep I worked with was amazing. It's really affordable and economic. I can also pay my bill online. Everything is fine right now. I'm very satisfied.

We've had a great experience with Spark Energy so far.

Spark Energy is a great service provider. I have a fixed rate energy plan with them. When I called them, they handled whatever situation I had pretty well.

Spark Energy rate is really good. They saved us more money. Customer service is good too. But compared to TXU, the company's faster to cut the electricity when the bill is due.

I'm able to log on to the website and it's user-friendly. Service is perfect too. Everything is good to me.

Spark Energy's rate is less compared to others, so I went with them. I've been with them for a few months now and they're good. But they don't have a good renewal process. I am a previous Spark Energy customer. My rate plan changed which forced me to go out and switch to somebody else. I didn't want to pay too much money when I was renewing. If I'm at 8.5 cents or 9 cents and I want to renew at the same time, same price, Spark Energy should be able to renew it. I understand that rate changes but if they have that plan, they should give me the option to renew it. They should be competitive enough with other providers, then only I can be with them.

I’ve been with Spark for eight years. I like the price and everything is working as it should. I have a rent house. When I was renovating it, I got it set up on Spark and they did a very good job for me.

Spark is better than Ambit Energy which was my previous provider. I've noticed the low rates since switching over. Their customer service is good too.

Spark Energy is good and they're the cheapest.

I needed lights at the time and Spark Energy was cheap. There was recently a miscommunication. I just paid my light bill and my lights just turned back on. Spark is a great company.

I love Spark. I loved their services. They’re very quick and efficient to respond to any questions that I have. It was never a hassle to get any information cleared. Overall, Spark is budget-friendly and offers efficient electricity.

The way things went down with Spark Energy was kind of weird and that really irritated me. For some reason, they didn't get our first check right away and we got a notice that they were gonna cut us off. We've never had any problem with our other service and our credit score is extremely high. They aggravated the crap before they even talked to us. We told them that we sent our check 14 days ago. The next day, they got it. Other than that, Spark was easy to set up.

I went to Spark Energy and compared their rates to the other company I had. They were way better. During the summer, the bills from the other company would be 140. With Spark, the highest one I had was 89. I'm very satisfied with Spark.

So far, Spark has been giving me good prices. Look them up. Maybe they can do something better for you.

Spark Energy has better prices. My experience with their team is very good.

My daughter said Spark was a good company so I signed up. My bill is pretty low right now.

Someone went to my house and offered me a promotion that was going on, and explained to me the rates between ComEd and Spark Energy. The representatives have been really nice and really proper. I really liked the customer service. I used to pay my bills at the store. And now, I do it online. It's an easy process.

We're happy with Spark. It's a fixed rate and I'll either do a year or two-year rate. The rates are very competitive and the ease of the system is nice. The emailing of the statements is effortless.

I called Edison and they said that it's the same amount of money I would pay them and Spark Energy. I have to call Spark Energy when I get time. I've had them a long time but now, it seems like the bill is so high. It's $305.83. That’s a lot of money. But it’s probably because I have the heater going. So, we’re gonna fix our gas system. So this way, it’ll be cheaper.

I have a contract with Spark and everything’s good.

I used to have somebody else and it was easier to navigate their website than Spark Energy. For some reason, I wasn't able to get into my account after trying multiple times. They would send an invoice to me for my email. Then the email stopped and so I was back on my payments. I had to sign up for automatic, which I still couldn't even get into the account. I spoke to one representative whenever I was setting up my payments. But it takes a long time to get on the phone with anybody. I work night shift. If it's 2:00 PM, it’s 2:00 AM for me. I’m not gonna be able to hold for an hour. I don't have time to wait on the phone forever.

I used to have Spark Energy before. I got them online. I liked how simple it is. It’s direct. It’s automatic, and I don't hear anything from them the whole year. So, I like that. There was no interruption. Renewing the service is very simple, and I feel like it's a fair value compared to a lot of other companies.

My time was up with my previous provider, and I checked rates mostly online. My previous supplier was cheaper, but not if I stayed with them. They had better new customer rates, but not with returning ones. So, I had to change and Spark Energy was the next cheapest. Signing up with them went so smoothly.

I contacted customer service when I turned the service back on and they were great. I had no problems. However, I haven't received my newest bill.

My father-in-law referred me to Spark Energy. They made the signing up simple and everything has been great.

The Spark Energy customer service team was always great and I've used them for almost a year now.

I’ve been with Spark Energy for years and the service is good. I'm on a fixed plan that has a good rate and it stays at that.

We looked who was available in our area and what the prices were and Spark Energy was the most competitive. We signed up online. Everything is going seamless.

I like that the team at Spark Energy speaks Spanish. I speak English, but not very well to understand all the words. I have many accounts with them and the only thing that I don't like is when I need to open a new account, I have to leave a deposit because I don't have a Social number. It isn't fair for me, but it's the policy of the company. That's okay. But anything else is really, really good.

I was trying to Google energy providers for electricity for Houston, Texas. When I saw Spark, I had to go through their reviews. The reviews were good. It wasn’t hard to make a choice to go for Spark Energy. I signed up online. It wasn’t difficult. Since I've had Spark, the rates have dropped a little bit.

I've been with Spark and the cost has been more effective than the other one I had as far as the price for the service. I usually do everything online and it seems to be pretty easy. Working with Spark Energy has given me a few extra dollars to spend at other places. I'm a satisfied customer.

I'm glad with Spark's service. I like the prices. I got a good rate. I used to have a different company that I feel like they rate me too much money. To me, Spark is the best. When somebody comes and offers me electricity, I tell them, “No, I got the best company. I'm okay with this company. I got the best price. I don't think you’re gonna give me this. Or maybe you’ll offer it to me for a couple of months, and then raise it up. And then the same story all the time." There are a lot of tricks on the system that people trick you. I never feel that on this company.

I had moved to Waco, from Killeen back in 2016. I Googled about a good energy service provider, Spark Energy popped up and I went with them and kept using them ever since. They have been really good to me. I used TXU and Reliant before and they were terrible. Those other companies, it's a nightmare just talking to an actual person. But Spark has been awesome. They're really quick on the phone. And they seem to have more of a provider to customer relationship that other companies don't have. That's what I really like about them. If you're looking to switch over or needed electric somewhere, I'd recommend Spark for sure.

They have good rates and they are reliable and user-friendly. Their service has been continuous so at least I'm not coming home to or waking up to a dark house.

The prices kinda dropped from what I was paying at first with the other company. The people at Spark were awesome. They were understanding as far as helping you out with your bill and see what they can do to provide or help you.

Spark Energy is the worst supplier, stay with ComED for your electricity. They scam you, triple charge you, and refuse to cancel you! I have been trying to cancel for 7 months and they are still charging me. Stay away!!!! Customer service just continuously lies to you, and tells you they cancelled you, they give you a confirmation and it’s all lies. They are still on my bill 7 months later charging me triple what I am suppose to pay. They lure you in with what sounds like a great rate, until your bill comes in and it’s triple what comED rates are. Stay away and save your hard earned money. I would like a reimbursement from March when I tried cancelling until now September. I have been charged almost 300 dollars every month for my electricity with a rate at .16 cents when it’s suppose to be .6 cents. Give me my money back and cancel my service!!!!

I was fraudulently signed up a few years ago to Spark Energy! They claim one of their salesman came to my address and had me sign up... Fact is I was NOT home for the first half of the day they claim this happened and later in the day I had company over - NO ONE CAME TO MY DOOR from Spark and they certainly didn't show up later that evening either!

I have a received an early termination fee letter and it says that I have to pay $100. I don't even remember signing up for Spark Energy. One day someone knocked my door claiming to be a representative of my provider and took some info. Few days after that I started receiving mails from sparkenergy, as I didn't sign up for sparkenergy I kept ignoring their mails. Looks like they are trying to scam people by sending their agents as agents of my provider. Beware of these people, I will not trust anyone who knocks my door again, lesson learned. And I am never trusting sparkenergy ever again.

I agree with Marie in Sacramento. There are door to door salesmen that pretty much demand to see your PG&E bill. They told me that if I added them to my already existing account that my bill would be half of what it originally came in as monthly. This conversation was not recorded. I of course agreed because who doesnt want a lower bill? She then put me on a recorded line with a gentleman who asked me if I understand what I agreed to. I said yes.

Spark called me and said that I was gonna be able to rebate with them. They would mail it. I switched but I haven't gotten a rebate, only a bill from them. I've been with them going on three months now and my bill's about the same.

They’re supposed to send me a $50 check one day but I never received it. But other than that, my monthly bill is okay.

Initially, when I was with Spark Energy, another company, which had a better rate then, came to us. We switched out of Spark Energy and then I called them to see what their rates were to see if I could come back. It was a lot better than what I came across. Also, there was no cancelation fee The signing up with them went really smoothly and they offered me rebates. There’s a rebate after three months and then after a number of months. We have gotten our first rebate, which was nice, and I have to reach out for the second one.

I have a one-bedroom apartment and my bill before was 140 -- sometimes it was 160. I went green because they said that it would be cheaper. Spark Energy is good and their customer service was great. They have awesome people and I don't mind ever calling them and talking to them.

Why do you find it okay to charge me an extra month's "Monthly Fee" when I canceled my contract within your cancelation period, 6 whole days before its actual end date? I had a 6 month contract, billed monthly, ended it a week early (which is allowed), and yet you sent me 7 "months" of invoices with an extra month fee. The last bill was for 2 days and it was still the same month! It had a monthly $8.99 fee which I paid for on the previous invoice that I got just 2 days prior! I did everything right. I talked to CS and they said the last monthly charge was actually for January but if you trace my measly 6 months of usage back that makes no sense because I paid for that already. I decided not to waste my time calling back again and pay your little bill.

I was looking for better pricing than the current light company I had. I Googled energy companies and found Spark Energy. We are in a two-bedroom place, and, at the beginning, the price was low. Then, it jumped up almost to about the same that I was trying to get away from. It was a little better, though. Everybody was nice and friendly when I needed to pay at a later date. Overall, everything was good.

I had a different electricity provider and I was going to renew with them, but they gave me a higher rate than what I had previously. That was why I went with Spark Energy. I have dealt with their customer service when I was getting things set up. Then I called back because I have a condo property in Galveston, Texas and then my home, and you couldn't put two accounts on the same profile. With most of the companies now, you can put multiple properties on one. It is billed separately, but you can still see what the usage is on one account.

I’ve had TXU, Reliant and Volt Energy until I switched to Spark Energy. Spark has been good in comparison. I now have a lower monthly bill. I once got in touch with their customer service people and they took care of what I needed to know. Things have been easier as well. They're online. You can pay online and they let you know if you're running late.

I love Spark, and I’ve been telling people about them. I love their customer service, their price, the maintenance and everything about it. I’m 75 years old and on a fixed income and it’s perfect. Spark is number 1.

Spark Energy was cheap. I’ve been having the same plan every year. I like that Spark works with me. I could pay half of my bill here and then they would work with me to pay the other half. But I hope they would improve their ratings for the kilowatts. I moved to another apartment and all of a sudden my light bill has been up to between 150 and 170. I was confused. I reached out and they said everything was fine, but I said, "That’s impossible.”

Spark Energy is a complete scam in CA, where we have PGE. A door to door salesperson comes up to "sell you" on spark energy. And tells you, not to worry, in 6 months, if you dont like the service, it automatically cancels unless you renew it. Never received ANY information from spark to my house, just saw it on my bill. The charges were cheap, under $25 a month, and I assumed that's just what it was, until all of a sudden, I started getting charged DOUBLE gas. I called to speak with spark and they informed me that they sent out one letter that was required by the state of California (at least it shows on their end it was printed and mailed) to inform me of this information, and that I now had to cancel spark. It wouldn't drop off. I never received any letters at my house.

I'm in my second year with Spark. There was somebody knocking on everybody’s door in the apartment where I used to live, and that’s how I got with them. They said they were more for the senior citizens and the company that I was with that time was very high. A lot of older people was scared to make the change, but I had been with the previous company for a long time that I didn’t mind making a change if it was for my good. So, Spark is a good company and I like them. Customer service is very good. Also, my bill last month was 80 something and this month is 92. I love it. Matter of fact, I already got them a few customers as my daughter and a couple of my friends switched over.

I'm on a fixed rate with Spark and their service has been good.

I researched different companies and I chose Spark over the others because of their rates. I'm on a fixed rate and my bill goes up and down, but it has been lower since what I previously had. They also have good customer service compared to other companies that I've been with. I've had Spark's service for about 5 months now and the experience has been great.

I've always chosen to go with the big, main company here, and then I looked into Spark and it was one of the lowest rates I was able to find. I've been doing a lot of energy efficiency for my home and one thing I like to do was look at my history to see what it was last year compared to this year and match up if it went up or if it went down. I wanted to see if it was really paying itself off. And ever since I switched to Spark, my bill has been a lot less. My last bill was only $74 and my house is four bedrooms, 2,200 square foot house, and to me that’s very reasonable. I recommended Spark to a lot of my family once I started seeing how low my bill has gone, it's just that they don’t wanna pay the high deposit. Nevertheless, I've been super happy with Spark.

I have the fixed rate energy with Spark and my bill has been consistent and lower for the 3 months I've had them so far. I appreciate the simplicity of the bill. I also use their website and it’s very friendly. Everything’s fine with Spark.

I had Spark before and all they did was lie to me. They told me that I would be receiving two checks, and never received any of them. They hire all the people to go online to get everybody’s business, to make phone calls, and all they do is lie. I’m tired of that.

My bill is so high and I only get a little bit of money, so I can only pay a little something on it to keep it on. My bills kinda build up and I’m not happy about that because I don’t work anymore. But it’s between paying on that and paying my gas bill.

I liked the lower bills with Spark. Their team was very polite and very informative. I was with them for about half a year. Right now, I’m not with them because I moved. But I got a call yesterday and they were asking me. Their service was really good.

Spark Energy Green was calling me and I signed up with them since switching to them was the only way I could lower my bills. Their service is okay and I have them since August. Since then, I have money left to buy things that I needed. I have also finally lowered my bills but they started going up now.

I’m on a fixed income and when my previous company's cost went up really high, I changed to Spark Energy. However, they were even higher. I talked to a very pleasant young man and he said that he was gonna try to put me in some fixed rate for the next year or two, but I have to be committed for the next year or two. At that point, I had no other choice. The bill came down a little bit but not where it used to be with the other energy company. It’s something that I’m stuck with until I finish the contract, but then I'll take it from there.

I’m a senior and looking for savings. I switched over to Spark Energy, but it has been a little expensive for me and I’ve been thinking of going back to the provider I had before. We hardly put the light on and we conserve, but the bill still stays the same at around 130. I also don’t get the full bill so I could see what’s going on, which is not a good thing. I just get the balance and I pay it so, I might go back to paper. I like their service though and haven’t had a problem with it.

Spark was awesome and I do want them instead of the provider that I have right now. Spark was reliable and they were really reasonable with the prices, but they’re not in the zip code. In the past, I was with them for less than a year. They got me the rates that I got. They were really nice and they tried to get me the best deal that I was looking for. I already told someone about them when I left. I told them, “Y’all need to switch to Spark ‘cause Spark is a whole better. They’ll work with you and they’re cheaper. So, you could afford your bill."

I do blame half of this on myself. I changed services to Spark Energy 5 years ago with someone who came to my door. I did not realize it was a contract. I paid .07 per Kwh for one year. After that, it went up to .13 and eventually to .179. ComEd is currently at .07 per Kwh as of today. This is 2.5 times higher than Comed. I've paid $6000+ more than I should have over the last 5 years. Stupid me I just thought that was the rate for all these years. Spark stated they send a letter out about a renewal in 2013. ONE LETTER!!! Do not use them even for one year to save money!!! USE THE SUPPLIER which is comed. You will always get the lowest rate. BTW, this is one of the first negative review I've ever put online!!!!

I like Spark Energy better than any of the other ones and their rate was cheaper. The service and the interaction with their reps were good and I didn’t have any complaints.

I live in apartments. The guy who came by assured me that my ENERGY part of my bill would go down because I don't use very much gas. Maybe like 20-25$ a month. If I would have known you guys had nothing to do with the electricity part I would have never got you guys. I ended up cancelling because you guys charged me more for gas than PG&E did but it's been a couple months and I'm still getting charges from you guys.

I did a Google search on the different electric providers, and Spark had the lowest cents per price. Everybody else had a higher kilowatt price. They have been good. Their billing is good, and so is their price. They send me my bill in the mail. I set it up for the wrong day and I emailed them about it, and they were very quick in responding to me to let me know that unfortunately they couldn't change it because it was a short notice. But that was my fault. The first bill was high, but that was because the AC that I have is an old AC, so, we were turning it off quite a bit. Overall, Spark is awesome.

Spark Energy came up when I was Googling and I liked the rate at that time. I signed up over the phone. It's been over a year since I've had their service. My monthly rate doesn’t stay the same but so far, the service has been okay.

I talked with a young man and I was telling him how my bill was high, and he redid everything, lowered my rates and then he sent me my gift cards. It looks like my gas bill hasn’t been that much so far, and it looks like my light bill is gradually going down. I’m really satisfied.

My provider got switched and then I got the bill, and I wasn't 100% sure why it was switched. I called in at Spark and I talked to someone who explained all the details so I decided to keep it. It was very professional and courteous. Our first couple of bills were kinda high but my most recent bill went to what I was expecting it to be.

My neighbor that lives next door told me how low his electric bill was, and mine had been running kinda high. I asked him what company is he with. He told me he's with Spark. I asked if he could give me their phone number and he did. Different providers all start off pretty good, but it seems like as time goes on, the price goes up a little bit, but I stay pretty much the same. There are two of us living in the house. It’s a small house with three bedrooms. And I’ve tried to keep the electric down as much as I can. I only wash a couple of times a week and try to turn the lights off. And just little things so that the bill won’t be too high.

Everything is working out good with Spark Energy. The reps were nice and friendly when I spoke with them, and I don’t have any issues so far.

I was renewing my rental and shopping for new electricity plans because the previous one was expiring already. I switched to Just Energy because of the price. I signed up online for a one-year plan, and it was very straightforward. And I just go to the website for the monthly payments.

My neighbors said it’s a lower rate with Spark Energy, but I didn’t know that it has to be for a two-year plan. The system was down and they're sending me disconnection letters. They made like three phone calls during the day, but I haven’t paid my balance. Since I am 80, and my husband is 82, I was trying to set up the system so I can automatically pay and they said this cannot be done by the phone. It has to be done with the computer and I’m not that much educated to do that, so it wasn’t very helpful. Also, I called several times because I was asking for the same rate as my neighbor and they say that I cannot have it. I should wait a couple of months. Maybe it’s gonna go down. But finally, I just decided to go and switched.

A number of us in my neighborhood signed up with Spark a couple years ago and no one I have spoken with is still with them... Once the contracts are done, people switch. A very high pressure salesperson but seemed to know her stuff so I signed up. Once the welcome period ended, the prices went up considerable (not totally unexpected) but the really bad part was the customer service. Frequent additional bills with no back up documentation and they were often quite demanding (i.e. stating 'Final Notice' when it really was the first notice). Unhelpful when you call. In short, I don't trust this company and the neighbors I have spoken with don't trust it either. By the way, my neighborhood is not one where people are living paycheck to paycheck and can't pay their bills but Spark treats everyone like you are out to short them. Really, just an unpleasant experience all around. I've switched to a new supplier. Good riddance to Spark.

I came from another city and when I moved in, I went with the same company the previous owner had and took a two-year contract with Spark Energy. I've been here for four months and I haven't had any problems at all.

Spark publicized that it used "clean energy" to produce its electricity, as opposed to my regular provider, Commonwealth Edison. So I switched. Spark just mailed me its annual Environmental Impact statement, and it turns out that 27% of their electricity is produced by coal, a higher percentage than Com Ed's. And Spark is much more expensive. I've been duped.

I used to have TXU and their rates were extremely high. I signed up for a 36-month contract with Spark Energy, which was 100 to 150 bucks less a month. It was also the lowest rate. Signing up with them was super easy. I just went online and I signed up within a few minutes. I had to pay a little deposit because of my credit. And then there was a switch hold on the address. Once they got that lifted, I called in to confirm that my account was good. They said that the switch hold was taken off so everything was good to go.

Spark's sign up process was fairly easy. I spoke to a representative, provided my information and everything was done quickly. So far, so good. I’m not seeing that big of a difference from my previous provider though, and I am seeing better prices advertised online.

My mother had Spark Energy when I lived with her. When I moved, I looked for Spark Energy too and got it. The bills are low. Everything is good to me.

I've been with Spark Energy for years. I'm a if-it-ain't-broke-don't-fix-it type person. So, since I haven’t had any problems, issues or concerns, I stuck with it. Talking to different people who are in the same situation as I am in and I’ve been in houses, apartments and, currently, in a townhouse with them, my bill seems to be pretty fair, and most times, lower than usual. My rate's up for renewing right now, so I need to work on that. I talked to Spark's team to transfer my service, and they were friendly. It was great.

They give good services. All the people that I have talked to seemed nice. My bill is slightly lower than when I was with my last provider. We're liking Spark.

Spark Energy called me asking me for money I did not owe. After I called in to let them know, I got an email. My account did not owe any money, but they kept calling me. I called three times to resolve it, but it was not resolved so I told the last person that if it was not resolved, I'd cancel my account because I hate people asking me for something I do not owe. Also, I feel bad because they did not handle my concerns.

I was looking for competitive energy rates. I have used other providers in the past. And when I was shopping, Spark Energy was the best option. Their customer service was easy to talk to.

I was previously with Direct Energy and I had a good rate with them. Everything was fine but from a bill of $57 for one month, it went to almost $300 on the next month. It was huge, so I called them and I asked what was going on and if there was a mistake. They said that I was on a promotional rate that had expired and no one told me. The rep said that I should have reviewed something and I did. So, I thought of finding someone else. My friend Natalie had just switched to Spark and she was telling me how much she loves them and she gave me the information. Price stability is extremely important, which was the reason why I chose Spark. I can pinpoint what my bill is gonna be every month without me having to look at it. It has been wonderful because it has been affordable.

I was with another electricity company for three years and they couldn't give me a better rate so I started searching for another company and I got Spark. I didn't have to have a deposit with them. It's just that the customer service could be a little better. I’m on a fixed income so I get paid around the third of every month. The other company had my bill to where it would come due on the 5th of every month. I talked to several of the Spark employee's management to see if they could do that, and they would not do that for me. Then once my bill is a couple of days past due, they will call every day about that bill, about the account, even if I've made a payment arrangement. They still call every day.

Someone from Spark Energy came to my house with the whole promotion thing and it sounded good at the time. They told me that I would have lower monthly bills, but my bills have been pretty high. At this point, my bills are $150 plus a month. But their customer service has been pretty good. I’ve never had any bad customer service issues.

Spark Energy's service has been great. It's all been pretty straightforward and easy. If there's one thing, I hope I get alerts the day before our bill is due. I get the invoice, but it's like a month before. But other than that, it's been fantastic so far. I'm on the Green product. I would like to save the environment in that kind of way. The price was reasonable, and it was actually cheaper than going for coal from some other providers or like normal standard electric. And so, I thought that that was acceptable.

I liked Spark Energy's price. I like to go green as much green as possible, and so I have Spark's Green Energy product. And while Spark seems to be a little bit more expensive from my previous provider, I cannot tell any difference in the service.

I got Spark Energy because they said they were dealing with a more clean energy, and they've been good.

I heard about Spark Energy Gas and Electricity online. I selected a fixed-rate energy product from them as price stability was important to me. I like the ease of getting online and applying for their service. I've been with them for six months now.

My previous father-in-law used Spark Energy and recommended them. I've been with them for at least 10 years. They're kinda no-nonsense. I don’t have to deal with any paperwork and the payment comes automatically out of my account, which is handy. Their rates seem to be pretty low in comparison with the local provider, which is Reliant. My rate changes based on usage, at my rate per kilowatt hour as well. I've had to call their customer service once and it was super fast. They had my issue resolved in the same phone call within a matter of about five minutes. So, by the time we got through, I got an email that said the times were new, and every package they have available is on the website. So, it’s very self-explanatory and easy to use.

I like that when you call Spark Energy, you get with a live person. In the past, I was with TXU and when you call it was always the automated system. It took forever to get in touch and speak with someone. Spark Energy is reasonably priced and I'd recommend them.

I've used another provider in the past and Spark Energy is better because of their fixed rate and what they offer. Their kilowatt per hour is very reasonable and decent. Then sometimes, they do the sign-up contract yearly or 13 months. Also, you can change it or cancel it and there's no penalty so it's good. I've just noticed that I could use more energy day or night, and I can expect what I expect monthly. I pay my bill online. It's simple, easy and quick. It's not complicated and it doesn't take you here or there. You just log in and it pops up. Overall, working with Spark Energy helps me save money. I have recommended them.

I liked Spark Energy's rating and price. Usually, they try to help me get lower rates, so I got good service. The team at Spark has been good and very helpful.

I thought Spark Energy was gonna be a little bit cheaper than what I was in but they're not. I wasn’t given a choice of provider. With my previous provider, I would have to go through my paperwork and find out who I had when I was in Long View. They were pretty reasonable. I live by myself and I don’t use that much electricity, so I kinda watch and keep things down to a minimum because I’m on a fixed income. Plus they were a lot cheaper than Spark Energy. I haven’t had any problems with talking with the customer service people at Spark Energy because my bills are always paid on time. I'm a senior citizen now and I think my bill should be a lot cheaper than what it is, however, they didn’t offer me a discount or anything.

I liked Spark Energy's price. I chose a green energy product since it's better for the economy. I've had good interactions with the team at Spark Energy.

I have been with Spark Energy for eight years. I started with them on a prepaid type basis. Then I recently chose to switch to the green energy plan. The rep who was talking to me about renewing my contract suggested it to me. Told me about the green program and how it could benefit me. They have some more benefits and a better rate. My bills are higher since it has been up. But because I was a long-standing customer, I felt that it was a better way for me to go.

I love Spark. With them, everything's simple. Whenever I need to renew my plan at the end of my contract period, I call them up and jump on a different plan. The online stuff they have is easy too.

Earlier we were using Comed and then switched to Spark energy supplier. Service was good for 1 year and suddenly we were put on higher rates for electricity usage, without any prior notice. When asked to change provider, they asked us to wait for 2 - 3 months. We had very bad experience with Spark Energy supplier, very disappointing????

I've had Spark Energy for 10 years. Spark Energy gives a good rate and I don’t have to call them and say, “What’s going on with my bill?” I got out of Spark Energy at one time and went with Reliant but I didn’t like it. Reliant would tell me 5 cent a kilowatt, but at the end of the day, I feel like where is this EDC coming from? It was just so high. Why am I paying 130 or 150 when I don’t really use the service and I am not at home? I went back to Spark and I’m happy with them. Spark's customer service is always friendly. They call me when my bill is due and and see what’s going on. I have no problem with Spark and I've also sent people to them.

I've been with Spark Energy for two years. Interacting with their team has been very good so far.

I was contacted by Spark via a sales rep who stated that they were a ComEd rep and my existing Supply Provider was going out of business and they wanted to sign me up under their company. This was a LIE as ComEd does NOT call you to switch to another provider and existing Supplier was NOT put of business. By my own fault I believed them and signed up with them only to find out they lied from ComEd themselves. They also said they would send me an $80.00 rebate check for signing up in 3-5 business days of which never arrived. STAY AWAY FROM THIS FRAUDULENT COMPANY!! I will be filing a complaint with the BBB.

Initially, I got suckered in and went through the wrong people to get with Spark Energy and I was being way overcharged. I was looking for electricity online and it looked like I was buying through them but it was through a third party. The bill they set me up on had me having to use a certain amount and if I went over it, my rate changed. My bills were like outrageous for a couple of months. So, I called Spark and they fixed it all. They explained to me what was happening and took care of the situation for one month. I was impressed that Spark was very willing to do this and fix that. I got my bill for last month and it's low again. It's summertime so my bill being lower in the summer makes me really happy.

I’ve had Spark Energy for seven years. Sometimes, the rate goes up and down, then up. That has been happening mostly every month and my bill is getting higher and higher. There are a few representatives who tell me one thing then another one who tells me another thing, so it’s all confusing. I liked Spark at first, but now everything is changing and they don’t let me know.

I thought service with Spark Energy was removed back in 2014 but to my surprise they’ve been my “floating rate” provider since then. ComEd brought to my attention that my $560 bill was partially due to being charged nearly triple what their rate currently is. Granted this is obviously partially my fault but I assumed it was removed and ComEd was again my provider, my bill was reflecting correct charges.- wrong! Highly suggest reviewing your bills if you have automated monthly payment. I was originally disappointed at myself as well as the company but with such a loyal customer as myself why would they want to “renew” a contract with me or try and contact me at all! I contacted them in regards to my non removal of provider and their response was “Well, we have no record of that.”

So I had an agent come to my door about Sparks energy saying with all the fire and lawsuits with pg&e our rates is a bit high after asking to see my bill.. which was true so I said hey let’s give it a try “since it would help lower my gas” but I was never informed that I would be on a contract and that I would be charged for their service.. nor was I informed of a contract which if I decide to terminate that I would be charged a $100. Because if I knew I wouldn’t agree to sign up.

I've had Spark Energy close to 10 years, and I love it. I’ve always had great customer service. Everything has always been very clear. And the pricing is competitive. I’ve referred them out and people have signed up.

One of the websites here in Texas shows everyone’s rates and because of price and length of term, I decided to use Spark Energy. The interaction with them was all electronic and so, it has all been seamless. Plus, the process was very easy.

I had other providers in the past and whenever my term expires, I'd search for a new one with a lower rate, with a better service, then I'd go with that. At the time, my other term was not available in my range so I went to powertochoose.org and went with Spark. I see that the bill is a little bit higher, but I guess that's because with summertime, your usage might be more. Nonetheless, my experience with Spark has been good.

Everything seems pretty good with Spark. I Googled around and their rates were a little bit cheaper than some of the other providers.

I've been a customer for several years! The rates are very fair with lots of choices! Best company that I could find. I've looked at almost all the various suppliers and year after year they are more than competitive. I've signed up for two more years!

I've been happy with Spark Energy Gas and Electricity, other than last week, due to an oversight on my part. I thought it was an automatic pay and so I didn’t pay it. And so, I got a call on Monday saying that I was late on my payment. I paid it by credit card that day while I was on the phone with the guy. And then later in the week, I got a letter saying I'm gonna be disconnected this Friday if I don’t pay it. And I’d already paid it. I looked on my credit I got online and it’s already been paid. And so I called them and they said that I had no balance and not to worry about it. They probably crossed in the mail. But it made me nervous to think that I might have my electricity cut off this Friday.

My 80 year old mother failed to review or never received a rate renewal notice from Spark Energy. Contract expired 03/07/2019. Spark doubled her rate from 9 cents to 18 cents a kilowatt hour. When I called to complain their response was, "We can renew for a year at 8.6 cents and get a $ 75.00 dollar gift card in 6 to 8 weeks." The Illinois Commerce Commission who I filed a complaint with is contacting them, but said that there is not much they can do and hope that we get some kind of refund.

Do NOT switch to Spark Energy. I signed a contract with Spark Energy for 18 months at .0178 per therm and called to cancel my contract two months before that rate lock ended. I was told that if I cancelled I would have to pay an early termination fee, which was costly. I then waited a month before the contract ended in attempt to avoid the variable rate hike and was told I could cancel and would start back with PSEG supplying my electricity after the contract ended. Spark Energy then moved me to a variable rate of .16 per therm even though I cancelled at the time of the contract. SO I couldn't cancel early to avoid paying the variable rate hike and I couldn't cancel at the end of my contract to avoid the rate hike.

Started off good with this company, low bills, okay customer service, but as my contract is coming to an end, the price has tripled! I started paying 65 a month for a small apartment with no washer or dryer and I don't bake and I shower with cold water, I have the temperature at around 74 degrees and under the same circumstance I'm paying $188 now! Why in the world?! My friends with HOUSES and a LAUNDRY ROOM pay less than I do! This company is a joke, I don't recommend it. I cant wait wait for my contract to end.

I am very very concerned. My Mother was visited by a salesperson at her door. She is elderly and has many illnesses. She often sits in her patio watching people go by and is eager to conversate with folks. The salesman came to her with his pitch. She indicated to me afterward that a nice man approached her and said her PGE bill can only be 42.00 per month if she signed up with Spark Energy. Of course she jumped on that as she is on a very small income of only $800 per month.

Make sure you stay in contract. If not, your bill WILL increase as mine did over 5 times. That’s right. It went from 0.0367 kWh to 0.1690 kWh. I was stationed in Texas for a short time before moving again. I knew that I was out of contract but with all other thing going on with a short notice PCS (received orders and was already packed, cleared and on the road with the family in less than a week) this went unnoticed. A week after arriving to new duty station I was making sure past utility’s were squared away I noticed this OUTRAGEOUS over charge. I reached out to Spark for some clarification thinking there was no way that the bill could be so high.

Spark Energy had a better offer. It's not the lowest I ever had though. The lowest I've got was almost 4.2 cents per kilowatt-hour. Sometimes it goes up depending on the plan. It fluctuates up and down. But still it's been fine and I've been with them for almost 3 years now. I'd definitely recommend them.

I have contacted this company for years requesting cancellation! Each time I get the same old BS story stating it will be cancelled but it will take a couple of pay cycles.. Fast forward to 2019 and you guys have NEVER cancelled and my bill is an extra $80+ every damn month. I want this service cancelled ASAP or I am going to sue you guys for signing me up to this BS under the disguise that you will save me more money. I never signed up for this stupid service I was fine with just having Con Edison.

Spark Energy had good rates and I’ve been with them for eight years now. They have treated me well with any issues that I’ve ever had. Customer service has been exceptional. They worked with any past due balances that I’ve had in the past years and we were able to overcome that. Spark Energy having cheap rates means more money in my pockets.

Spark Energy seemed to have good rates so I got them for my electricity and then I have CenterPoint Energy as my gas company. I signed up to continue with Spark but they weren’t real flexible on some stuff. The length of time that I could sign up for was either a year or two years. So, it was not real flexible in how long you could sign up for. Also, if you’re running a little late with your payment, Spark will drive you insane telling you about it about five times a day. They need to chill out a little bit. The first time they notify me, I’m on it. And as soon as I get the funds, then I send it in. They could just notify somebody once or twice, because nobody has the time or the patience to be pursued in that fashion. Other than that, they’re doing great and my bills are pretty good. I’m happy with Spark Energy.

First sales rep convinced me to bring her my bill after I told them I wasn't interested by telling me "the whole building is being switched." I had a similar experience to other people with the person in my home telling me how to respond to the confirmation call that's supposed to be made after they're gone, and I was also promised savings that turned out to be a myth (my gas bill jumped up 20%), and rebates on previous bills that turned out to be coupons for discounts on consumer purchases. Three different reps on three successive days showed up at my door, and although I'm numbering the days until I can cancel my contract with this company (there's a hundred dollar early cancellation fee), I'm not looking forward to the harassment that feels guaranteed to ensue.

My mom has Spark Energy and she told me she had gotten really good service and a really good rate. When my mom told me that I could use Spark Energy for six months, and then decide from there if I wanted them, that’s when I called them and told them that I wanted their services. They ran my credit check, and a couple of days later, I was signed up. It was pretty easy. I was happy with the six-month process because I wanted to check them out first before I committed to long-term. They are doing a lot better than my previous provider. They kept their end of the bargain, and their prices haven't gone up.

My experience with Spark Energy has been okay so far. When I signed up, their customer service was good.

Someone from Spark Energy Gas and Electricity knocked on my door and they offered the best rate that I had and I have been with Spark Energy for six months now. Their program is a little shady because they made me think that I will get gift cards when I sign up, but other than that I have no complaints.

Spark energy is nothing but a SCAM!!! Ask yourself this, if their products are so good, WHY ARE THEY SENDING A SALESPERSON DOOR TO DOOR TO GET PEOPLE TO SIGN UP? They are located in Texas and were at my front door in New Jersey....very strange!!! I was told I will get a lower price for gas and electric, but when my bill came the prices were quadruple when compared to my PSE&G. PSE&G prices was lower.

Verde Energy said that if I wanted to continue with the energy supplier, they would transfer me to Spark Energy. And I got transferred. I have been getting rebate checks from Verde Energy, so I was used to that. And with Spark Energy, I didn’t qualify. But their rep said that he had put in for me to get adjusted checks again and I had never got adjusted checks from Spark Energy. Also, there's a difference with the letters I get from Spark and Verde. If I got mail from Verde, it would be telling me that they were my energy supplier. I was getting rebate checks, and then they would still be my energy supplier. Having to pay for energy supplier doesn’t bother me because they're still considerably low. I've tried to really watch how I use my electricity.

Spark Energy used a door to door salesman that posed as my current provider in order to obtain my account information. With that information, they switched my electric provider to Spark Energy without my authorization or permission. This is extremely illegal and I will continue posting this review everywhere I can.

I've switched over to Spark Energy for at six months ago. The way they presented it to me was that I was gonna have savings. Their reps were professional and knowledgeable, and they called me to verify that everything was okay. And at this point, I’m satisfied with them. I’ve had no problems since I switched over.

I got a letter from Spark telling me that they were taking over my account. I have them for my electricity and as long as they keep their rate down, I'm satisfied.

I've tried other companies, and so far Spark Energy has the best price out there. They really broke it down and explain the delivery and gas charges. The rep showed me on the PG&E website how it says that everyone pays for the delivery and how they are in charge of the gas only. She gave me a fix rate and I received my letter confirming what the rep went over. She made it clear it's to get a fixed rate on the gas only and so far I've been very happy with them.

I’ve been using Spark Energy's services for about three years, and the quality of service has been good. I'd recommend them.

Spark Energy Green came across as my best bet as I was searching on the net for best electricity services. Thus far, they're one of the cheapest companies I've heard. Their team members have been professional and I've had excellent service. I'm not spending a ton of money and I'm comfortable with their services.

Spark Energy is good. I've been using them for three months and I haven't had any issues with them. Everything has been good.

From start to finish, I was a satisfied customer with Spark Energy electric service for over two years. I moved and presently do not have an electric account. Customer Service staff were courteous and efficient. Overall, I would recommend Spark Energy and I will return for service with them should I require an electric account in the future.

Several months ago my bill increased dramatically. I thought it was because of the cold Maryland winter but I just realized that my account was fraudulently switched to Spark, and the energy rate for Gas and Electric almost doubled from what I was paying before. I would never have consented to change service as the company I had before is represented by a close family member. I hope I can get back the extra $800 I have paid over the last 4 months. I'm going to report this fraud everywhere that I possibly can.

Spark Energy has been providing me with electricity for eight years now. I tried them after a friend of mine told me about them and I've liked their service so I stayed. Their price was better than my previous provider. When I applied initially, I didn't qualify so I put the contract under my brother's name. Then, one day when I called, they told me that I am qualified and so I put the contract under my name. Every time I call their customer service, they answer my questions and try to help me. Spark Energy is a good company and I would recommend them.

Starting this year I started receiving charges from this company on my PG&E bill. I immediately call the company as I've NEVER EVER paid anything close to what I was being charged. Come to find out we supposedly signed up for this service which was not true. 1 I have a locked gate 2. I have guard dogs and lastly 3. No one was home at the time we were all out of state. When they provided the phone number used to sign up, it didn't match anyone's. I asked them to cancel the account which they stated I needed to pay what is owed in order to cancel.

I have a sign at my front door that says "No Solicitors". That did not stop your people from ringing my doorbell about 4:30 PM 3-13-2019. My wife answered, I could hear some discussions then, she came to me and I asked: "What? another damn solar company?" No, she said, it's about verifying our PG&E rates. It had been long day and I had had a couple of beers and was very tired. Your agent said that he was s 'subcontractor to PG&E who was sent to verify that I was on the correct rate. He continued that, with the fires lawsuits and PG&E's bankruptcy, I needed to be on a 'lower rate' for gas or my bill would increase significantly. I specifically asked what the bill amount for gas would be and he said it is bundled and not broken out but my bill would show detail charges. I listened to his pitch and then received a verification call (to prove me checked my gs rates) as he went down his printed script and provided responses just to get him out of here!

One day after I agreed to try this with an earnest young door to door salesman I decided I was not going to save any money, so I called in to cancel the subscription. So now, a month later I see $55.21 added to my Pacific Gas and Electric Co. invoice. When I called in to complain, Jasmine said they only had record of the initial call. After calling in, I discarded my notes thinking it was finished. Oh, get this, she advised it takes one to two billing cycles to get it removed. How's that for a money making endeavor!!! Last month's bill was $192 and this month's is $299. Next call goes to the CA. Public Utilities Commission.

I've had my electricity from Spark Energy for five years and they do what they're supposed to do. Essentially a billing service, they send me the bills, and they take the payments. The price is cheaper than what I was paying to another company and while I'm always skeptical about things that are drastically cheaper, I spoke with friends who had had Spark and got confirmation that they were happy with the service. I set it up online and it was as easy as it could have been. It was straightforward and not like AT&T or Microsoft where it's impossible to navigate their system and figure out exactly what it is they want you to do. So far, I've been fairly happy with Spark.

Spark Energy is cheaper than the other providers and I don’t pay too much sometimes. I used TXU when I lived in Mesquite two years ago and I paid more than $200 a month even though we supposedly have free nights. With Spark Energy, I never pay more than $160. Spark Energy is a lot better than TXU. With TXU, we even had problems with the lights. We had more than 24 hours without lights and they didn’t fix the problem quickly. I prefer Spark Energy and I will only use them for the rest of my life. Their customer service is really fast. My life got better when I started using Spark Energy because I save a little over a hundred a month. I recommended them a lot. Three of my friends changed to Spark Energy this year.

I got a fixed rate energy product from Spark Energy, and I like their price. The team at Spark Energy are usually friendly and I’m not on hold for too long.

Someone tried to fraudulently open an account with Spark Energy in November 2018 with my info. I called Spark Energy to stop it and they said that they could find my information in their system and that they would put a stop on any transfers pertaining to my address. But somehow an account was still fraudulently opened with Spark Energy using my gas meter number. The name, address, phone number and Nicor account number attached to the account is incorrect and there have been multiple people calling about the account that aren't me.

I liked Spark Energy's prices. Their team was eager to help and they answered any questions that I had.

Today March 6 People came to my house and I was not at home. My 18 year old sister was at home with my kids and hers. They came and told her I dont know what and since she couldn't contact me or my dad she agree thru a call. She told me that the representatives were still in the household even after the person on the phone asked if they were gone. They kept telling her to just say yes to everything. After they told her the sign up fee she put her on mute and told them what was the fee and they just wrote stuff on a paper and kept telling her to say yes to everything. How do I cancel what just happened? I'm a single mom of 2 and these payments are no joke. I want no part of this.

I've had multiple door salesmen come INSIDE my apartment completely harassing me to switch to Spark. They guaranteed me all these rates that I'm almost positive they had no idea what they were talking about. The first women to come had me lend her my phone charger so she could charge her phone, then had me call to sign up for Spark and stood there telling me what to say. When they ask has the representative left your property, she had me lie while standing right next to me. I receive my first month bill with an over 100% increase in the amount I was charged. They sell it to you as your bill will be the same except you get 100 free dollars a month (which is not true, $100 dollar value in coupons). Legally, this has some serious issues with sales practices.