Southern California Edison Reviews

They dug up half my lawn to fix it but at least they came quickly and the guys they sent were nice...but they could have given us a rebate or something for the inconvenience. The last power outage was yesterday 12/9/2007 and was about an hour.

Do you know how infuriating it is to have to reset all the clocks, timers, etc in the house when that happens???? I was out the payment to the electrician and we have been without power a lot lately. I think they should provide some kind of rebate for all these outages...what gives? has anyone else had these problems?

I had to wait until Monday to call at which time, I was told that I would have an answer withing 24-48 hours. On Wednesday, I still had no power and called SCE again. I was then told that they had canceled the order because of the outstanding bill. I, again, explained that I was a renter and had nothing to do with the owner's bill. I was told, again, that I would have an answer withing 24-48 hours. I am now on day 11 with no power. All of my food has gone bad, I have no heat and can do no laundry. I called again today (making the 7th call to SCE) and was told...again, that it would be 24-48 hours. Now, I was told that I may not get any power at this address until the owner paid the previous balance. So, in essence, the renter is being punished for the owner's failure to pay their bill.

Someone explain to me how this is a fair and equitable way to do business. I have to go without any power, as a renter, because the owner has not paid their bill. Has anyone ever heard of this?

Knowing this clearly was some sort of a mistake, I called SCE and they claimed I had agreed to pay back a sum dating back to July of this same year. I do not recall anything other than having my service turned on when I called and would never agree to paying someone else's debts.

Speaking with a representative I was told to fax in my dispute along with my rental agreement of when I took residency. A few days later I called them since no one called me back. They claimed they did not receive the fax so I had to refax them. I called them soon after the fax transmission this time, and they then said it was not enough information, that I needed to verify where my last residency was during this time. (guilty until proven innocent)

Now, living with my parents for over 2 years in a rural part of town where we need mail delivered via P.O. Box (but in the same town my parents live in) SCE claims that there is no proof in any of my mail sent to this P.O. Box address, therefore not valid to verify my residency during this time.

They said that this is dispute between me and my landlord now.

Is any of this legal? They refused to play any recording of my ordering conversation, only saying their notes were all they needed.

I will have to pay a $310.67 bill that I did not accumulate on the first week of moving into my new apartment. Along with using up my cellphone minutes, missing work to contact them during their working hours, and faxing charges every time they claim they did not receive anything.

Without any notice, or warning Edison came a cut off the service at 1:30 pm on July 31, 2007, we asked why, they claimed due to non-payment!!! Payment was made, and we get a disconnect notice, by the end of the day be letter, stating your service may have been cut off before you receive this notice.

WE are with Care, my son has Cerebral Palsy P and a VP Shunt, and my husband has a heart condition and Hypersensitivity Pneumontis which requires an Air Filtration system for me to breathe.

We immediately paid what they claimed I had to pay at 4pm, and requested emergency service to restore the service All the customer service people laughed, said no way, you have to wait until 8-12 tomorrow morning which would be Aug 1, 2007. Talked to Jen, Kim, Crystal and others, and every time my husband and I requested to talk to a supervisor, they claimed no one was available, and that they would call back. They refused to have someone call back. Ignored everything. Noon came and was gone, and no one showed up until 6:30 pm on Aug 1, 2007, way over the 24 hour period the bill was paid.

We suffered physically, lost over $ 150.00 in food, and expect for Southern California Edison to pay us for our losses, and their errors.

We have lived here for over 7 years and have never seen billing like this for our small home. After many many phone calls to Edison Cindy decided to re-adjust the billing and looked back at the previous month said they had under charged me and actually made my billing even higher. She finally said she would send someone to go through the home and confirm the appliances and make sure the meter was reading correctly.

The following day she sent me electronically another revised bill and then the following day I received another. This led me to call Edison back for a full explanation of what they were doing to my billing. Both my husband and I were told by Ms. M that the $705.01 was overcharged and would be credited back to me.

A few days later Cindy said that was not going to happen. Because Cindy never answered her phone that day I was given to Ms. C who after looking at the account and the size of my place agreed that there was a problem and that when there rep. came out he/she would find the problem.

She explained if the meter was reading correctly this rep. would go through my home and find out the source of the problem because she said this billing had something wrong and assured me the would correct this. The rep. did show to tell me there is nothing in my apartment to consume the kilowatts they are billing me for. But since he doesn't know where the problem is the billing stands as is. The Edison rep also stated that my apt seems to be using around 32kw but I am being charged as if I had use 87kw since Edison has been unwilling or unable to find the cause of the problem.

Edison has confirmed that the billing is extremely high and that I am paying a electrical bill much higher then I would if I lived in a 3000 square foot home and I have confirmed this with family and friends, but since their [ Edison] meter is reading correctly I have to pay the bills that I been over charged for. I have paid to Edison this year $3826.71 for an apartment that they confirmed that I have nothing that would pull such large kilowatt usage.

To add insult to injury the apartment we were living in was a 1 bedroom 700 sq foot apartment in Irvine, CA. As an SCE customer in Riverside county, a much hotter part of Southern California, we lived in a 1800 sq foot condo with vaulted ceilings and our power bill never exceeded $150. I sent this documentation in the letter. SCE summarily reported to Experian that the account is delinquent and in collections and Fidelity National Credit Services is handling the account. I feel that I have a legitimate greivance against SCE.

My credit report is showing a collections account. SCE did not fairly address my complaint before taking this action.

I asked AHS (AMERICAN HOME SHIELD) to give me another company to repair my central heat and their reply is that's the only company they work with to do the repair. I told AHS that BCS Mechanical, which is located where I live, usually do the repair in my house if there is a problem. AHS declined to take BCS Mechanical, no reason was given by AHS why.

I have to take half day leave from work and it was wasted.