Southern California Edison Reviews

Help. Found out today that I was removed from Level Pay Plan. Never contacted me and refuse to respond to my contact email. Supervisor promised to get back to me and never did! I made payments on all unpaid balances as required (check my acct notes and payments). NEVER informed of being removed from Level Pay Plan (as a matter of fact I confirmed that I would continue on it by SCE - check notes). I have a perfect payment record with SCE over many years and this is gross negligence on their part.

Have health challenges and after 20 years of customer relationship. My bill was 30 days late, I have never not paid my bill and I came home on 31st day and my electricity was turned off. I have been sick and behind on paying monthly bills, not by months but 1 month on utilities just because of inability to function. I had to pay $450 to have my electricity turned back on for a $101. past due amount. $225 for deposit, late fee, current billing period amount (not late). I asked to talk to supervisor and she had not compassion and was rude.

I've been having issues with SCE for the past 10 years on charges for my electricity bill; I have not received a decent bill since I became a homeowner back in 2006. My bills range from $550.00 - 877.00 monthly, SCE considers me a tier 4 customer and is charging horribly!! I don't know what to do; I've spoken to them multiple times and asked them to do an investigation. I've done everything I can to save energy and invested a lot of money buying energy star appliances and lighting, but still no change on my billing amount. I need help!! I don't know what to do, I'm at the point of not been able to afford the electricity bill payments anymore. Who can help me???

It is hard to trust SCE when they can make up anything they want. I know this sounds like I am crying in my milk. But we have spent money and time updating our home to be efficient environmentally. We added solar and now SCE is not accounting for our overflow of solar power back into the grid and charging us tier 4 rates... saying we are using 50% more power now that we have solar. I contacted Sunrun (who was very nice and helpful) about the issue. They sent someone out, even though they said they could see and control via computer. Their numbers matched my output numbers and everything on their end seemed to be running correctly. SCE on the other hand would not come out, had a scripted response about how the hot days make solar run less and how Sunrun among others were not telling the truth about what was produced.

We received our electric bill statement and it was 554$ for December's bill. The statement says we used 3x more electricity than in previous years. Recently we have upgraded all lights to use energy efficient bulbs, and taken other measures to become more energy efficient. The electric company says, "It has been especially cold this year". However, we have not been running the heater 3 times as much. When asked if I can be told the exact amount of energy used for the month we were told the smart meter sends a reading in every day and they cannot tell me how much we used for the month. I was told if I want to keep track of the energy usage I need to check the meter myself everyday. Seriously? They wouldn't even tell me how much electricity was used? It seems illegal to me.

I moved to a three-room cabin in May 2015. There is no heater in the living room, only an open fireplace that uses wood for heat. There is one wall gas heater (small) in the bedroom. No heat anywhere else. My electricity bill has been a steady average of just over thirty dollars a month up until October. Suddenly, my November bill jumped to $205 although I am only in the cabin on weekends. My habits have not changed. I work in Los Angeles all week and stay there until the weekends. I called SO CAL Edison about the bill and a woman told me, "It's been very cold in Crestline this month." Hello? AM I insane? Am I to pay for the weather or just the electricity in my cabin on weekends? Yes, I am an 80 year old woman and it is cold.

I was late one month and the inaccurate robbing meters they installed shut me off. I paid my bill within minutes after. One month later I get a weird bill demanding 514.00 or they'll shut me off! Found out Edison owns the taxpayer funded public utilities department and now they make their own rules as they go since October 2015!!!

My first review of Edison was one that blasted them for below-disappointed service. They came to my elderly neighbors home a day after they said they would. Maybe they got the appointment day off by one day. The Edison technician showed up today with impeccable service! I do retract my horrible review of service and we were both so thankful on his manner and professionalism! Cannot wait to see an Edison commercial!

I have excellent credit and pay every bill on time but for some reason Southern California Edison only accepts online card payments from Chase bank. Seem like they make it extremely difficult to pay unless you have Chase bank. The user experience is awful and I hope a class action lawsuit is in the works. The force pay by Chase bank seem illegal.

I have very bad experience with this power outage maintenance department. I've been requesting to change the time of the outage however I never get the response. Edison never care about the customer's business. They do the maintenance during my business hours. When I request to change the time I was told the crews need a break so they could not perform the job earlier than this. I talk a few representative. The only answer I got back is that "Sorry sir we cannot change the time to your request. This job is already been scheduled."

This multi-billion dollar company seems to have designed their website, phone and email contacts in such a way to drive their customers insane. We simply can not disconnect our service to one of our suites. Maybe we have stop paying our bills? SCE.com does not allow a service disconnect when the address is entered exactly as on their own invoices. No further combination of addresses works either. There is no option to disconnect with account number. Using the online email contact form results in an error.

A street light was removed from the alley of Vista Del Oro and Vista Roma in March 2016. It is a dark dangerous spot where drivers come out of the alley and into the street almost hitting pedestrians. I have contacted Edison twice and City of Newport Beach plus the association manager has contacted both parties. He contacted Edison three times. Someone will be hit by a car if the light isn't replaced. Edison called me two weeks ago and said they will investigate just as they have done two months ago. Very dangerous for the City of Newport Beach because they didn't follow up either. Two liable parties.

So I live with my roommate and my 4 children. Roommate had power in his name. He did not pay the bill. Services were disconnected. Upon disconnection roommate moves out leaving me and my 4 kids with no power and it's over 100 outside. To make it worse I have sleep apnea and need power to run my breathing machine. I am certified and I need my machine!! I call Edison to explain situation. Asking since it's not my bill in my name and I was unaware he was not paying. "Could I please have services turned on in my name. I would pay deposit or whatever was required." Edison replied "No you lived at address and benefited from service. We have put a block on address no one including landlord or anyone else could have services turned on in their name at that address till bill was paid."

I ordered service for a home we were buying to be installed when we moved in. The home fell out of escrow. I couldn't reach an SCE representative by phone so I used the website system to cancel the installation. The next day I received an email that read, "Sorry we were unable to serve you." I thought it was odd but took it to be my confirmation. The NEXT day they proceeded to install and sent an email two days later saying the install had been done. I called to tell them they made a mistake and was told they could not uninstall for another day and I am going to be billed for the 5 days I do not live there! I don't think this is fair or just -- I ordered the install but then I CANCELLED the install and they proceeded to install anyway. I'd like to know if they are charging me AND the owner of the home for the electric service. I have no intention of paying this bill.

I have So Cal Edison charging me for two accounts that were not in my name and living at 2 different places at the same time.

We received a post card warning us of a maintenance outage on August 17th between 8.30 am till 3.30 pm. Which brain surgeon employed by SCE decided to deprive residents of the desert their electricity at the hottest time of the summer. I hope they are prepared for claims of refrigerator contents which will be ruined.

7 years ago SCE required us to pay $1000. Every time I ask call and ask why I haven't been credited back my deposit, it's always an excuse. I hear, well you don't pay your bills by the due date. I explained that I get paid once a month, and it's always at the end of month. They refuse to change my due date, and even suggested that I pay an extra amount such as $1200, so I can always have a bill credit. They are collecting interest on my money. I need that deposit to be credited to my account. They're such THIEVES.

I could not believe the inhumane and lack of compassion this shameful company has shown me and my family today. At 9am this morning it was already around 80' and about 80% humidity outside when we were surprised when all the lights and air conditioning went off... Upon contacting the ever so retched employees at So Cal Edison my roommate was then informed he had to pay $500 from a previous bill from a place he lived in over a year ago that he never was told about. Otherwise they would not turn it back on. Mind you he's calling as well as myself because I have 2 young children here in which numerous supervisors were aware of as each person every time we called.

I moved in with 2 other girls for about 5 months. They had already lived there for over a year so I never gave any of my information to Edison. I did make a payment with my account while I was there but never provided any info and now that I have my own account they 3 months later have added those girls' ending balance onto my bill and have turned off my services for non payment of over 600 dollars?

I had an individual who had an account balance transferred to my account simply because I had lived there, even though I paid my share of the bill and they did not pay. My name was not on this account. 13 months later So Cal Edison has deemed me responsible, at an entirely different address where my account is in good standing.

I called in early this morning to ask for assistance or additional time to pay my bill. I was told that Southern California Edison has a new policy that went into effect at the beginning of this month. SCE will no longer offer assistance on final call notices. You are required to pay your bill in full - no exceptions, no assistance, nothing! I called back & asked to talk to a supervisor and told the representative that it had nothing to do with treatment by a rep simply the fact that this new policy is unfair. She placed me on the phone with a supervisor who was condescending and rude! She said "no customers were provided advanced notice on the new policy that was put into effect at the beginning of the month!"

I've just moved into my new home and have no electricity. I called Edison several times and despite having to work everyday I've been on the phone for approximately 6 hours and I've spoken to three separate representatives. And at the end of these 6 hours the customer service rep still did not have a resolution for me. Now they are blaming the electric wiring even though the person who lived here before us moved out yesterday and had electricity. So now we are living without electricity! Worst part is they refuse to send anyone over to my place to help fix the situation. This is the worst customer service I've even had and hope no one has to experience this again.

The entire area was out of power caused by an accident (that's what they said). About 3 hours later every house in my community has power back on but my house. So I called them to find out about our situation. They said to send someone out to look at our meter. 3 hours went by and nobody showed up. This is midnight and by this time I have called them 4 times. All times they told us to wait for someone to come out. No one show up to fix our problem. And more importantly, they don't even know when they can even show up or won't show up at all. There were no answers whatsoever.

On June 9th, I received an automated phone call about a power outage due to an upgrade which would begin at 9 am and end at 5 pm. I never received their usual postcard. When I awoke, the power was out. I then witnessed a group of Edison workers and private contractors work for 1.5 hours. They proceeded to huddle and talk with each other for twenty minutes. Then the workers called for a thirty minute lunch break but the lunch break lasted for 45-50 minutes before they proceeded to work again.

I have been with Edison in Valencia California for 18 years and NEVER had a late bill. Recently I used my bill to write something down and I put the bill in my purse. I forgot it was there and consequently didn't get the bill paid. I received another bill that stated I owed for the previous month. It was a Thursday. I always pay bills on Saturday, but Friday, without any warning, they shut off my power. I had just come home with 6 bags of groceries, ice cream and guests showing up for a Birthday party. I immediately contacted Edison and made the payment, but in addition, they wanted another $401.00 as a deposit that they would keep for a year and only return to me if I made 12 months worth of payments on time. I was infuriated!!! Later when I unfolded the bill I saw a small box in the lower middle of the page in very small print that told me if I didn't pay, they would shut me off.

This is the worst Monopolized Company of all time!!! I am alone with my kids sitting in the dark all terrified holding me till they are going to sleep and the only reason why we are suffering is because I got a confirmation that the power would be turned on today and then they decided at their own convenience to change their mind at 7:55 pm and put the power on the next day. This is jeopardizing all my food that I bought for my kids and they won't want to replace it or have anything to do with what or how it is affecting us. I have no car & no way to take my kids to another place to go especially at the time they sent me the change in their time.

I went online to sce.com about a week ago to make payment arrangements on my account. The first time I tried it said it was unable to process the request, try back later. The second attempt it gave me 2 dates for the payment arrangements 5/18 and 6/1. Came home on 5/13 and my electricity had been disconnected. I contacted SCE and they said they did not see the payment arrangements and I would have to pay a $330 deposit plus the amount due on my account. It is unfair that they did not even consider the fact that their website has been undergoing upgrades and has not been functioning properly. Honestly, I feel that they take advantage of consumers because it's not like we really have a choice of changing providers or living without electricity.

Edison sent a maintenance outage on a postcard to our place of business. I made several phone calls to customer services reps and supervisors to reschedule the outage due to our nature of business. I was told someone would call back that day or the next. Nobody called. I was told they were in compliance with code rule 14. I still can't find out who scheduled the outage or if the outage really accrued. Edison put 15 employees out of business and 100 approx customers to our business. I filed a lost wage claim for the day. It was denied. So I lost a day wages.

I have been cut off of the care program because they have sent me two notices to get a form from IRS. I have dial the automatic number and IRS has not sent the form. Have been sick for a month, just called the SC care number and they told me I have to get that form. Now after a bogus IRS number I have to wait not knowing if it's the same number to try to talk to someone at IRS. And I'm on hold for at least 30 minutes to 1 hour to try to get my low income discount back as I am on disability from a freaky accident on my job which took 12 years to fight disability having the same judge that denied me approve me and fighting Liberty Mutual workman's comp for 14 years on a botched up surgery of a workman's comp doctor just because of a freaky accident.

SCE was working in the West Hollywood area to fix the power lines on Friday, 5/1. We received notification that there would be a planned outage. I was never notified by SCE that they would be utilizing my backyard as a dumping grounds. I came home at 10 pm on Friday, May 1 to a mess of cut electrical wires and one huge electrical wire hanging from the power line down into my yard. Luckily there was no power. My dogs have access to my yard all throughout the day and so I have no idea what wires or things they may have been chewing on while I was away.

Since a year ago we were receiving our bill stating we had a certain amount of credit and we did not Have to make any payments. We don't question since we had applied for a low-income program. A few months ago we received a bill statement saying we had to pay 2.000 dollars. We gave them a Call explaining the situation and the supervisor said it was a mistake but that we still had to pay the whole amount. We agreed to monthly payment, but they're changing it around. Today they turned off our power saying we have to pay the remaining amount of 1000 dollars, after we had already given 400 for the monthly payment. WHAT'S GOING ON EDISON!

One day my wife woke me up and asked if I paid the electric bill, I asked why, she told me our power was turned off. I'm fifty years old and have never had my electric turned off. I called Southern California Edison and spoke to a representative. I told him we had no power and I usually pay my electric bill a little late because my retirement check goes in the first of every month and my bill is due toward the middle of the month, so my payments are always a little behind. He told me the power was turned off for the whole neighborhood due to construction. I asked him if I needed to make a payment right away or if it could go a few days until my check was in my account. He said I was not due for disconnect and a few days would be fine.

After receiving a $480 bill at the end of the year right before Christmas (even though we're on D-care) for our level pay plan because we went over the set monthly amount, they added it all up and sent us the bill at the end of the year. Such a nice christmas present right before property taxes are due too. We decided to go solar.

I can’t believe I have been a SCE customer for over 15 years, and when I didn't receive my last shut off notice, I returned from vacation to find my electricity shut off. Then when I contacted them, they told me I had to pay a 450.00 deposit plus my 148.12 bill in order to have my service restored. I am already on a reduced rate plan, then they wanted six hundred dollars. This is brutal and believe me I will take this all the way to the top. Crooks.

We moved into this 2BR apt about a year ago. Electric bills are 180 in the winter and 350 in the summer when we run the A/C (as little as possible). The last same size 2br we were in, the bill was 50 generally. We complained, asked them to send someone out to check the meter, as something is wrong. We do not use anything but a computer and a TV. They refused & said it was all checked via satellite with a smart meter. We paid. Now I finally had a chance to do a little research, turns out: 1. My neighbor across from us pays 35-50 per month!; 2. Smart meters are notorious for overcharging customers 3x and that SCE has been sued in the past, as well as the fact, smart meters are harmful to your health due to intense EMF (electro magnetic fields) which causes cancer. And funny enough right on the door, where the meters are kept, is a sign you have been informed that this building causes cancer. (Great!!)

I did not receive my December/January bill so now I'm being charged a late fee in my January/February billing. This is unjust. They could be doing this all the time. Not sending a bill/reminder one month then collect on late fees to pad their accounts the following months to people spread out in their city taking advantage of their customers who don't know any better. Ridiculous!

Can anybody help me with who to turn to for help? Our past three electric bills are crazy. So far this month, 10 days in Feb, with no heater on, lights out at night, and no oven use. Edison is saying that our electric bill is already $128. Mind you, we are an all electric house and we get 18.5 Kws/day at tier 1 rates (.14/watt). In Sat, they said we used 33 Kws. That's impossible. We did 3 loads of laundry, approximately 12Kws, refrigerator - 4.5Kws. That's 16.5 Kws out of 33Kws. How did we use another 16.5Kws watching 5 hrs of tv????

I paid security deposit last month $90 on January - early Feb. I got statement for $90 deposit again. I think maybe they send out statement before I paid deposit. So I don't reply. This morning Edison cut my power down. Then I think that that letter is not mistake. I give them call, tell them they made mistake. First a couple of mins they keep tell me I need pay the deposit. Then I told them “Can you go through the bill each by each?” The girl is nice. They let me wait less 10 mins, said will waive second $90 statement. I ask them “How you guys can make this kind of mistake?” She tell me accounting forgot take out. I said “You big company, how you can forgot or made this kind of mistake? I stay with you guys long time, trust you. Never check your statement which send to me. We keep paid to you every time. If your system has problem you need fix.” Maybe this kind of things will happen to other.

I got a call and a postcard from Edison Feb the 6th regarding a power outage in the neighborhood due to some equipment upgrade. Duration of power outage, 15 hrs and 15 min. REALLY??? On a Sunday??? Why couldn't they pay the overtime and have workers do it in the middle of the night? Then waking up this morning expecting my power to be back on, phone battery only 7%, I checked their power outage website. OUTAGE HAS BEEN EXTENDED TO 11:45 PM Feb 9th. I just pray the power does come back on tonight because it'll be more than 36 hours without power. My food and drinks in the fridge or freezer are basically done and so are the other 700+ customers. I will be talking to a lawyer to set up a small claims court case for our community because that is just outrageous and I have a feeling it will be off tomorrow too because they said it was going to be off until 1145 pm Feb 8th because the employees get off at 11:45PM.

In August 2014 at my residence I received a bill from SCE for roughly $1645.48. It was labeled miscellaneous transfer. At my mother residence a letter from SCE came with my name on it regarding the miscellaneous transfer, stating account for ** balance of $1645.48 was being transferred to my account. It explained if I cared to dispute it to sent in copy of license, bank statements, car loans, etc. to prove that I did not reside at **. It also stated that the account for ** address was now closed. The person who resided at ** address was a Brett **. Another letter from SCE was sent to my mother's residence ** addressed to Brett **. This was a electric bill closing the account and showing past due balance was a miscellaneous transfer and there was now a 0.00 balance. Now my address is **. I sent paperwork SCE asked for twice and they claim they haven't received it.

Last year I was late on one of my monthly bills. Of course I paid it. I've never gone without electricity. Anyway when I paid my "late" bill I paid on the phone with a live person. At that time SCE "the person" on the phone that took my payment informed me that before they can accept my payment I need to agree to have automatic bill pay each month where Edison withdraws the monthly charge from my bank account and if I don't agree I will need to pay a reconnect of $ 400.00. It was a huge amount so I agreed to the auto bill pay because I wanted my electricity turned back on and I didn't want to pay 400 dollars. Since then my monthly bills have been extremely high; like in December it was 340.00, January it was 240.00. The bill is always over 200 dollars and I'm never home. We don't leave appliances on or the lights and it's still high in cost.

This is not so much of a complaint as is it a WTF?? Ok, moved into a new house in rural Joshua Tree, CA. Had utilities switched on as you do. One month later, after not even staying at the new place one night, we receive our first electricity bill from Edison. It was $241. "$241 for using only one light bulb for two nights?? That can't be right?!" I thought... Called Edison, they said it was right so I let it slide (without paying) until the next bill. Month 2 came.... $326?? Ok definitely not right.

First off I want to tell others that I have never had problems paying my Edison bill until these problems occurred. I have been ill for over a year now. Recently I noticed my bill was gradually getting higher each month about $800. I called Edison and asked to have the meter checked, they said everything was fine with the meter. I continued to pay on payment arrangements on my bill which is now over $4000 dollars because of my back owe and current bill. I reluctantly made payment arrangements of $540 plus my current bill each month as requested by SCE to avoid disconnection.

When I call them and ask why I have two shut off notes, different dates, that told me one is just a shut off notes and the other one is a reminder so they couldn't really explain it to me so I ask again when they send me 2 red notes saying it's a shut off. So they cut.

My situation has been going for years with SCE. Most recently though the smart meters have brought my electric bills to the point of not having money for food and falling behind in mortgage payments. Our bills range in the warmer months of $800.00-$1300.00. Winter months now 12-2014, my bill was almost $800.00 in the winter!! I live in the desert so the summers so it can get up 110 degrees. For months we have hotter Temps than the average areas. Winters are much colder. I live in a modest home under 2000 square feet. I have changed all the lighting, appliances, tv's per the request of SCE. I have sold appliances in fear of them escalating our powers bills.

I tried to link my email address with my new home address, they are telling me that is impossible. Hours on hold to accomplish this. Deliberately hanging up when they couldn't solve my problem. A monopoly which should not be allowed to operate. I presume their attitude towards safety reflects their attitude towards their customers, i.e. "What are you going to do about it?"

My Bill keeps going up every month even though I am using less and less, especially compared to everybody else I talk to!

I am on disability/ill and am on a very fixed income with no budget elasticity. I have a smart meter, was hospitalized returned home to a past due bill with disconnect for previous day. It was in the AM. I quickly called and made a payment. No more than 10 minutes after my payment was made, the electricity shut off. I thought it was a power outage and waited several hours before calling. When I finally called I was told it was scheduled to shut off through the smart meter and did. To turn it back on they wanted a $390 deposit (Wow, high). I was told they would make a $125 payment arrangement with me and I paid it, because I had no choice, but on my fixed income it set me back terribly. To the point of devastation.

Somehow got put on paperless billing which I definitely DO NOT WANT but SCE unwilling to change account to let me receive a paper bill. They claim it is something I need to work with my bank. Contacted the bank and they don't know what SCE is talking about. If I changed banks does that mean SCE still won't send me a paper bill? I don't receive ANY billing either in paper or electronically because their agents don't know/not trained to handle this fiasco yet they still expect payment. I will pay but how the hell am I supposed to know when and how much when they won't send out a bill? Any lawyers out there with suggestions?

Since the adding of the smart meter I have notice a growth in our electric bill even when we were making a big effort to cut back. Then I notice if you conserve energy, the next month they lower how much usage you get in each tier on their chart. From July till now my tier usage available has almost been cut in half on my first tier. Why is it ok for them to do this? Had to take picture of it just so I knew I wasn't going crazy.

After getting a bill from EDISON for $1,266.93 and contacting them that this had to be a mistake, I felt I had to do something. I went SOLAR. I thought this would be the answer. HA! Was I surprised. On the one year anniversary of my solar, I got a bill from EDISON for $1,266.00 for "CUMULATIVE ENERGY!" WHAT??!! They couldn't / wouldn't explain nor did my solar company, SUNRUN. No one ever said any thing about "CUMULATIVE ENERGY". Now I am responsible for this bill ($94.00 per month if not paid in TOTAL!). I am on a fixed income. This is for the residence of one person!! Is this ridiculous or what??

I have contacted SCE multiple times regarding my high electric bill. In comparison to my neighbors and friends that have larger family and central air and heating which I do not have, my electric bill is somewhat 3 times to 4 times higher than theirs. I have asked Edison multiple times to come out and check what could be possibly wrong and have gotten no response. I have resided at the same residence for 24 years. They should take my complaints seriously and respond appropriately; however they have not. I am filing a complaint here and also with the Public Utilities Commission. I highly recommend others follow suit.

We rent a small building of approximately 1500 square feet. Southern Cal Edison charges us $10,930.00 per year for our electricity. I received a notice today that effective December 1, 2014, our bill will increase anywhere from 44% - 64%! I was actually going to give a small increase to our 4 employees - first time in 3 years, but now I have to re-consider! This is horrible! Might as well close up shop and re-consider our options! Why hasn't this hit the news stations? What options do we have? We are drowning in taxes and overhead! We need help!

I lived in the city of Monrovia for 22 years and can't remember ever in that time period having my power turned off by Edison for more than 4 hours once due to someone damaging a power pole in an accident. Since moving to Covina Ca I have had more than five instances of 8 hours or more in 4 years of "planned" power outages, usually in the middle of summer. While usually notifying customers in advance, the last scheduled outage was cancelled without explanation and then a few weeks later without warning power was cut for "Maintenance" and/or "upgrades". Just before 9pm Sunday night till 6am Monday morning.

My husband and I have lived in the same 1300 sq ft home for the last 4.5 years. We have NO other choice for electricity services besides SCE so what do you do? We had one of those old regular meters that, once a month, a technician would come around to read the meter. Now that they have fired all of these people, we are forced to let them install a "smart meter". I held off for as long as I could, shredding probably 6-8 notices. Then I got the "We do not have clear access to your meter, please contact us or your services will be suspended" letter, so again, what do you do? They switched out the meter and now everything goes all electronically to some main office where your bill is automatically generated. For the first summer months we lived in this house we had a bill around $200 or so and we ran the air pretty much non stop so yeah we deserved that $200 bill. Me, not wanting to pay $200 in the summer and $35 in the winter, decided to sign up for their level pay plan and pay the same amount all year long which has been working out perfectly for the last 3 years.

Husband had prostate cancer going on approx. 12 years, this round of chemo was not going well. With his med's becoming more expensive, (and we had great insurance!) with our bills getting to be more and more late, I called Edison and told them our situation. Told them I had an appt. that day to go see a company that will help us with your utility bills, and that my husband was not well this day, could they see fit to have our electric on, for the reason, my husband was not well. She chuckled at me and told me that if she believed every story that was told to her she would be out of a job.

I joined Edison's summer discount plan - the plan where they have a contractor come out and attach a device to your A/C. The big hype that was going around in their promotional materials said you can save up to $200 on your electric bill this summer by joining this program. This credit is in return for them being able to remotely cut the power off to you A/C for up to 6 hours at a time during hot temps based on the plan you select.

I have been on the CARE program for a few years. I moved when my annual redetermination came due. I was told by SCE that they mailed my form. I did not receive it. I thought it was due to moving and having a new address so I requested a second form be mailed to my new address. I was told I had to complete the form by mailed so I never thought to complete it online. Well, I never received the second form. I called again and let them know I had not received it. I gave them a family member's address which then I finally received it.

In the past two months, August and September, we have received outrageous electric bills. We don't overuse our AC - it's an average of 80 degrees downstairs and at least 5-10 degrees higher upstairs. Our bills have nearly doubled. There is no start and stop reading from the meter so how do I know SCE is actually accurate in their estimation of our usage? We significantly cut down this past month to see if it registered. Not really. Only a $15 dollar difference. So why should we even bother trying to limit our usage when we get charged outrageous fees anyway? Compared to the past 2 years, our bill has either doubled or tripled depending on the month. What is going on????

My husband and I recently moved back to California after living in Phoenix, Az for 9 years. Needless to say we are accustomed to the heat and high electric bills in the summer. As summer this year had progressed, we realized we could not go the summer without using our A/C. We have pets and I am currently pregnant. Our first bill in June came out to around 250.00, and again being accustomed to high bills in the summer it seemed about right. July's bill came around and we had just left the A/C running for a good part of the month set at 78 and up to 80 when we would leave the house and would turn it off when the weather was cooler for several days at a time. I never expected to receive a bill over 400.00 for running an air conditioner at 78 for a portion of the month. The only time we have ever had an electric bill that high is in the dead of summer with temps of 115-120 and its running 24/7 for months on end in a 2000 sq foot house. Not to be expected of temps in the high 80s in a 2bd apartment.

2 weeks ago Edisons power pole caught on fire and burned 4 properties and burned 1 garage. Edison failed to replaced the burnt power pole. 2 weeks later I noticed a bright red light on the same burnt pole. We called Edison about it, they said they will send someone right of way. I was worried that another fire would happen so I contacted my neighbors to let them know there will be a possible fire again. 2 hour in I saw the light get brighter and then spark. 4 hours after we called Edison, the guy came and did not go up the pole and said I don't see anything right now. I told him that I have video of it. He said everything seems to be fine and then he left. The neighbor who got their garage burnt down was furious.

Edison has scheduled a 6-hour planned outage for our neighborhood tomorrow when temperatures are expected to be between 102-104 degrees. I placed a phone call to request they consider rescheduling as there is an extreme heat warning for our area for the next 7 days. They are completely unresponsive, refuse to consider rescheduling. Their mission statement of providing for the safety of the public is a total farce. They need to be mandated to reschedule planned outages when extreme temperatures occur.

I called in July and requested to be added to the Care program because I was told I was not on it anymore. The representative told me she added me and that I might receive a phone call (interview). Now two months later come to find out I was never added to this program. I am extremely upset and outraged that my current bill is not reflecting the Care discount, especially because this bill is extremely high. I am a single mother and I work hard every day while still struggling to make ends meet.

I enrolled in the Summer Discount Program and thought I was going to get a good discount for giving up control of my air conditioner. The enrollment paperwork made the deal too good to pass up. I enrolled in the year long contract to save only $14.00 off of a $200 monthly bill. As part of that contract they could have shut off my AC unit for several hours per day if they were so inclined. If they would have put an example of my savings on the enrollment notice I would have never joined. I would advise anyone to steer clear of this program unless they have a huge electrical bill.

Well, here we go again. I have lived in the Temecula area for about 12 years now and about 2 - 3 times per year, SCE does their "planned maintenance" in the middle of the day, which takes out our power for about 9 hours. Why in the world do they do this in the middle of the day, in the middle of August? Whenever I call in to inquire why they can't do this in the middle of the night or during the cooler months, their answer is because people wouldn't be able to wake up in the morning (really... ever heard of alarms on cell phones???). My other question is why doesn't anyone else I know in any other cities or towns ever complain about this? I have lived in 19 different places in my lifetime and I can honestly say I never remember ever having the electric company consistently turning off our power for extended periods of time for maintenance. In addition, the two areas in Temecula where I have lived are not older areas of town. I can't imagine SCE equipment in these areas can be that old that requires constant upgrading. What in the world is going on with Edison in Temecula?

My ex-husband and I had separated. I moved out. He has my two babies - one and two years old. We called effusion and switch the bill in his name. They confirmed the date and sent the email confirmation and made arrangements for the deposit. What they didn't tell us was he needs to fax a copy of social and rental agreement and canceled the whole thing and did not notify us. I came to find my electricity was disconnected, food rotten and scorching hot. They refused to put it on and now wants us to pay the whole bill plus deposit, and when I pleased what was I supposed to do I have two babies they said "that's not my problem." So we spent the night in the dark and an extension cord plugged to my ex-husband home. Horrible and still won't put it on.

I am on several low-income programs with Edison, and my water and gas bills. ONLY the Edison bill keeps climbing up and up and up, to the point now where I am paying OVER $250.00/month -- it started going up when those new wireless meters were put in. Hey, they wanted to fire all of the meter-readers to save money, so why are they taking it out on the consumers to pay for the means to fire the meter-readers? I hate this company with a passion. They also raised the deposit amount required. My power got shut off (even though I WAS on auto-pay), and they forced me to pay a whopping $500.00 AND the monthly bill, to have it turned back on.

I am paid in full for billing and SCE has been billing me for a deposit. I have called a few times only to be told the deposit can't be waived. They emailed me at 8am asking for my acct info which I sent and just now responded stating deposit and reconnect fee must be paid to restore service. Low income assistance denied me help because I have a roommate and state I have to include their income in my application which of course puts the household income above the guidelines. Crazy that I have to count money I have no access to. Very frustrating.

I was told if I didn't pay the amount they wanted they would shut my power off and it's not even my bill. So yesterday they shut my power off and wouldn't turn it back on until I paid $500.00 so under duress I had to pay $500.00 even when it's not my bill. I have sent proof and still they aren't leaving me alone. I have file a complaint with the CPUC and Edison lied to them so I had the CPUC open the case back up due to Edison lying. I also have to hire a lawyer and file a lawsuit against them for illegally making me pay someone else's bill and I'm seeking criminal charges for fraud and lying to a government agency.

In the area that I live every year to two years we have a power outage that lasts 12 + hours and it always appears to affect just one side of the street. If you call Edison Customer Service to inquire about an estimated time of repair, they have no answers for you. Their equipment always seems to be in disrepair because they do not service the equipment, they just wait until it dies. I have called them about the ridiculous bills that I seem to be receiving since they climbed the fence into my backyard and installed a Smart Meter in my house without my permission. I call that Trespassing on private property and not giving the consumer the right to opt out like they were supposed to. When I contacted Edison Customer Service they stated to me that they have the right to enter my property to change the meter without my permission. They also stated that my bill is now higher because the original meter was not reading correctly. This would mean that the original meter that they replaced 7 years ago for no specific reason and the original meter were both faulty.

The Sheffield is an apartment complex that is the home for over 60 families and some of these families are elderly. SCE has repeatedly had power outages in our area that have had a tremendous adverse effect on the tenants here, particularly the elderly. We have now been given notice that another Planned Power Outage is scheduled for Wed., June 25, between 8am - 6pm. However when I called about that date, I was informed that it had been rescheduled to Sat., June 21 between 11pm to 6am in the morning. But for all the tenants at The Sheffield, there is no notice of the original date being rescheduled. Hence it is enough that there are continuous outages affecting all our tenants, let alone an outage that there is no notice for.

Southern CA Edison is not customer oriented. Late bill needed to pay security deposit. The pay by phone and bill itself does not mention the fact that it is put on a separate account from your normal account. So I paid on phone bill pay. I entered my address and it sent me the bill I owed. Thinking this is all I owed, I paid it. I had paid some on this previously, so assumed this is a correction. But no, five days later my lights are off.

I have been trying to call this number for Barstow Edison for a year now. I want my line moved that sags across my property. It is a danger since I have trucks coming in from time to time. I have called a total of about six times and got one call back and the lady said I have to fill out a form and I would have to pay you guys to have it moved. She said she would mail the form and I confirmed I did want it. I never received anything and have called twice since with no response. I am sincerely disgusted and truly believe I am at your mercy - you own us. We have no choice but I will pursue this as far as needed. Just another loyal customer that pays his bills on time every month. Thanks.

I have been a customer of Southern California Edison for at least 6 years. I recently transferred my electrical service to a new address. The new address has two meters because there are two homes on the property. Edison made a mistake and put me on the wrong meter. Then when I called them back to have it switched to the new meter they told me that they couldn't do it and that I had to submit documentation to them because there needed to be an investigation. I did what they asked and the end result was that because the previous tenants had such a large balance owed on the property, I needed to put down an 870.00 deposit to establish service with Edison.

After spending nearly 30 minutes on the phone with a CS rep and a Supervisor, explaining how in the last month; while the family was out of the country on vacation; how my bill was still the same... That there must be a meter problem, due to virtually no usage. The response was, there was no problem; this meter is working fine, and no service tech can check the meter anytime soon; possibly in 21 days at the earliest. Edison can also have someone review your case and get back with you in 21 days. It seems that they have no real interest in accepting any blame or responsibility for their equipment; that it may only take a class action lawsuit to possibly make a difference.

This is one of the companies which has a lot of internal resource wastage (dollars) because of over staffing. Their IT staff is overpaid. Most of them are given iphone for even systems analysts and developers. All these payments are eventually coming out of consumer pockets. They always end up increasing prices and going back to the commission for rate increases. The employee benefits are outrageous for a company which survives on consumer dollars. I wish the government or local agencies could curb some spending here and make sure the SCE leadership gets their act together. I totally support their TDBU and other core units. But spending a ton on just keep the SAP system up and employees spending yearly trips to conferences on company money is a bad spend. There are communities which are just surviving whereas IT employees and other senior employees at SCE are just have a merry round.

I have been paying 230+ a month for the last 9 months on the Level Pay Plan. I just got my settlement amount of $474!! My house is 1,350 sq feet!! There is no way I'm using that much power. I have no pool, no spa, no garage fridge, no space heaters or coolers, I have a gas range, water heater, and dryer, nothing that uses excessively large amounts of energy. I've spoken to 5 of my neighbors all of which pay between $65-$95 a month, even my neighbor who runs welding and machining tools off his 220v plugs pays less than I do. I've contacted the company several times and the CSRs recite the same things over and over "your smart meter is working fine, you must using more power." Nothing is ever their error, it's not even considered. I'm sorry but no technology is impervious or perfect. PG&E just had to pay out to 1,600 customers in San Fran for faulty smart meters, but SCE smart meters are perfect? I'm not buying it, planning on having an electrician come out and checkout my usage (not one associated with SCE). If it is found the meter is faulty, I will be hiring a lawyer.

I have had solar panels for 3 1/2 years and in that amount of time SCE has changed my meter repeatedly for unspecified reasons. SCE contacted me by mail during the holidays indicating that they planned to "upgrade my meter to a Smart Meter system" with unspecified dates. I contacted them to request a specific date so that I would be able to keep my large dogs contained on that date. They did not have the ability to make an appointment at that time but agreed to contact me. Unexpectedly in February I received a call that a technician was at my home to install the new "Smart meter". I rushed home and he did the install.

I have lived at the same address for 15 years. The power goes off on average 6 times per calendar year. Every time I do my best to get reimbursement for my food and NOTHING has ever been done. Yesterday, a planned power outage which was supposed to last 8 hours went on for 15 hours! Shocking, no, expected, of course! Not only did you do this on one of the hottest days of the year, you went over by SEVEN hours! Not surprising, look at the records your crews always ensure double time is allotted to them. I can predict the length of the outage based on the time it starts. When I spoke with the crew, I was told they were short staffed and decided dinner was in order. Interesting, I had to eat out last night even though I was told with a one week notice the power would be turned on at 5 pm. Short staffed for a planned outage? Dinner while an entire neighborhood is dark on the hottest day of the year so far? Edison, step it up and stand by your word! I want my food replaced this time! No arguing, no forms, no supervisors; just replace my food. Reimburse me for the fridge contents and the dinner we were forced to eat out last night! I am not willing to stand down this time. Enough is enough!

My power was shut off for non-payment. My bills were paid by my mom. In return I took care of their rental property. She passed about 2 yrs. back. Everything was suppose to remain the way they were before she passed. So we continued as always but what I didn't know was the bills weren't being paid. Then one day I came to no electric. They left it on for 20 months without a notice. They did not come out one time with any shut off notice so I called them and talked to them about it. Told them to look the rec. and they could see they were paid on time up till she passed and explained the situation if we knew the bill wasn't being paid I would of paid it after 20 months figured life as usual anyway.

My son hit an wood electric pole in local city in October 2012 at 3 AM, we go back in the morning the same day 8 AM, we saw the damage was fix by Edison Co., exactly after 61 weeks from the accident we receive bill to pay $52000 for the small damage. Now Edison did not discuss why the amount so high and send the bill to the collection agency. I don't know what to do now, please I need advice, and my son still go to college. Thank You.

I live in a mobile home. Since moving in a year ago last November, my electric bill is totally out of control. During the summer my bill ran between $800.00 and $1100.00 PER MONTH. I contacted SCE and requested someone please come out and check my meter. The rep I was talking to asked me to hold for a minute, she came back and said, "Your meter is working just fine". No one came out, she checked it from her office..... seriously..... what's it going to show? This mobile home is 1500 sf, 2 bedroom, living room, family room, 2 bathrooms, kitchen and laundry room. I don't live in a 3000 sf house! Checking with my neighbor, his electric bill during the summer months was no more than $200.00. Something is wrong with this picture. I need to know how to get someone from SCE to physically check this meter!

Over the last 8 months I have notice late fees starting from 0.01 up to $2.00. I called them and asked them about this. I was told we get billed 30 days and only 19 days to pay this. I then asked for a supervisor and bty folks they are Rude. I had a ghetto supervisor by the name of MIMI. On my bill I was billed for 33 days and had 19 days to pay. In the past you received your bill and were able to pay this on the 1st of the month. Ever since they put these new meters on our homes (in which we had not choice in the matter) they told us it reads right into the center.

I was having problems with Edison always disconnecting me for past due payments and I was wondering why? Well Edison brought up to my attention that I had another service account opened at another address in Lancaster. That made no sense so the first thought that came to my mind was identity theft. I went to the Sheriff's Department recently to see what steps I can take to see who was using my name. Upon them investigating, they said that there was another person with my exact name and the whole mix up was on Edison's part.

Edison was mailing bill to incorrect address and then when I made arrangements to make payments they broke the agreement and turned off my power. I had to pay $200.00 to get the power turned back on and then they tried to levy a $760.00 security deposit. I filed a complaint with the "Public Utilities Commission" and requested a case # and a contact person so I could request from SCE copies of their policies and procedures that allowed them to operate this way along with the state laws that supported their action.

Filed a complaint with the Public Utilities Commission and they sent a letter to the executive committee and I recieved a cal from Edison the next day singing a whole different tune.

This is for everyone who has been bullied and done wrong by SCE. Everyone needs to call the Federal Trade Commission. They said that the only way to deal with SCE is everyone needs to call so they can file a class action law suit. SCE is only doing what we allow them to do. We as the people have to stand up for our Rights. SCE IS A BULLY and they strong arm their customers into paying out thousands of dollars for different reasons because if you don't pay them they will turn off your service. If you want to put a stop to what SCE is doing everyone needs to start flooding the Federal Trade Commission phone lines with calls.

I made a payment using Edison's automatic payment system on September 24 and went on my merry way. A week later I received a 48-hour notice of disconnection so I called the company back to verify that the payment that I made was received since I noticed that it wasn't taken out of my bank account as well. The man I spoke with told me that there was nothing scheduled or posted to my account and since I didn't have my confirmation number (that was bad on my part) I specifically asked him "So just to verify, I will not get charged TWICE?" He said no and to go ahead and make the payment which I did. I noticed that the payment was pended to my bank account right away and thought I was done with it.

I enrolled in the direct pay plan and it left our family with no money for food. I received an email that said the due date for my bill which was Oct. 7th. The amount of the bill was 177.85. I made a payment on September 23rd in the amount of 60.00 so that when Southern California Edison would take the money from my account on October 7th not before I would only have to pay 117.85 and when I called to speak to someone regarding this matter I was told that their system does not recognize payments being made towards my account and since I was enrolled in direct pay that I could not make payment towards my account because direct pay will not recognize payments being made to my account and that the system will remove the full amount of the bill.

Here we go again...yet another "planned" power outage for Saturday, Sept 28th. I think this is ridiculous to plan these outages when most people are relaxing on the weekend. You cannot tell me that most people think this is all right! It is not alright. My husband works 60+ hours a week, and the weekends are for him to relax, sleep and rest. He has sleep apnea, and cannot sleep without this breathing machine. When he falls asleep, I have to stop what I am doing to pay attention to his sleeping because I have watched him stop breathing, and have had to shake him to wake him up. SCE is doing this because businesses have complained about outages during the week. So homeowners are the ones being put out because SCE can't work it out during the week.

I owned a house which has two floors. Somehow, SEC provided power to my home under two separate meters but on the same bill. When I sold the house in May this year, I called them to cancel the accounts. Lo and behold, they only closed one of the two accounts and continued to bill me for electricity the new owners used until I discovered their mistake a month and a half later. I called them again but they refused to acknowledge their mistake or to cancel the billing to me. The telephone customer service people I talked to at SEC are too good at denying even when it was clearly their oversight.

I recently began renting a new home. I moved in to my new home on August 15, 2013. August 17, 2013 I called to have the electric switched into my name. At the time I called in everything seemed normal and I was told someone would be out the following day to switch over the services, everything seemed to have went fine and I wasn't made aware of any problems. However I awoke this last Friday morning to find my house unusually warm then I tried to turn on the TV. It was at this point I realized that had no electricity. I then went out to check the breaker box and to my surprise everything was fine. I then seen one of my neighbors outside doing some yard work. So I asked her if they had power and she said yes.

SCE is the only utility I have that will not put starting meter reading from the beginning of the billing cycle to the ending meter reading at the end of the billing cycle on your bill... It's just an overall usage number that you would have to trust them for its accuracy. This is fraud at its highest level when it comes to "metered" service accounts! These people are arm twisters and they know they have you by the **!

I received in the mail a notice that SCE had scheduled a Planned Power Outage for September 6th, 2013 four days before the scheduled event. This event is taking place during a heat wave and the forecast for that day is 108 degrees Fahrenheit. I called 1-888-759-6056 to request that the Planned Power Outage be postponed to a later date and was told that over 200 customers would be affected and that there was nothing he could do. He did have several suggestions: I was told to take my 8 animals and sleeping 60 year old husband (husband works the graveyard shift) and go to a lake (the lake at Lake Elsinore is HOT, not cool), go to the beach (over an hour away from my home and the traffic is a nightmare driving through Orange County), contact the Public Utilities Commission (I will, but doing so just one day before the Planned Power Outage does not seem helpful) and to call 911 if we had a medical emergency.

I am being told I have one week to pay off a former tenant's bill because my name was added to an account I never had access to. I was never notified. I never consented or agreed. I am being told burden of proof is on me. It is $1200 - I do not want a negative impact on my credit report, as again, I never made arrangements to allow this bill to be unpaid. I feel I was tricked into calling and pressed for a lot of information, while receiving no information, simply they were doing this and it is my problem. I can sue the former tenant if I want - it's not their problem.

I was never given an option to opt out on the smart meters. After my bills continued to climb and a lot of excuses from Edison that it's my fault and not the smart meters. A friend happen to tell me that I was not required (like the guy Edison hired to swap out my old meter told me I was required to install the smart meter) to swap out. She told me to call and demand the opt out program so I did. It took several tries before someone showed up to swap out. Then I was charged a large fee to swap back to my old meter and a charge monthly for the old meter (monthly charge for meter reader, which I'm fine with). Two months later my bills are back to normal. Does anyone know how to dispute this swap out fee? Because that's my next issue with Edison.

I don't use AC, I unplug nearly everything in my home and at night I run a fan and my tv yet I'm seeing bills at $200-$300 continuously. It's these damn smart meters and yet WE can do nothing about it? I have made complaints to the public utilities commission and nothing done. I am not the only one doing this so WHAT dirty politician is lining his pockets from this company to allow it to continue?

i can't give a zero, which I would but I have to put 1 star there to write this review. This is my open complaint for SCE mishandling of "SERVICE" apparently they have never looked up the word in the dictionary. I have talked to 8 reps, and 2 were pleasant and tried to help while the rest were OVERTALKING me when I didn't accept their scripted response at face value. Take initiative, and learn how to please customers! I'm installing solar panels next week to wean myself from ever talking to this company again. If I could pick up my house and roll it out of their service area I would do it today.

Edison came in to our backyard without permission and dug up a corner of our large concrete pad to do its work. We called to complain about the situation and customer rep chalked it up to bad communication and that work must be done. Upon leaving, Edison crew patched up the 3ft x 2ft hole but now my concrete pad looks awful and mismatched with one corner patched up. I called to complain again, but customer rep said there's nothing they can do to compensate. So without permission, Edison dug up my yard, patched it up as minimally as possible, killed a tree and afterwards claim no responsibility. This is just awful and I would like to pursue further action to have Edison reimburse work to replace the concrete pad they disrupted to make it look like one piece as it should be.

SCE cut my electric off today for failure to make a payment. When I called in, they said they had both called and sent a notice of disconnection. I received neither of these. I explained that to them and their answer was, "Well, that's what's in our system". The bill was only $146. I live in a large house and have had bills well over $500 in the past, and I've never been disconnected before. Again, when I tried to explain this to them, the CSR said I was being rude in assuming that she didn't understand how high a bill can be in a large home and how small of an issue this would have been, if anyone had called me.

Almost a year ago, my family of 4 began to experience high bills. I called SCE and ended up signing up for the Level Pay Plan. The monthly amount was $290. This was estimated on my usage. I paid that although I felt it was high and went about our business. In May, I received a bill for $2,500. I was shocked. This was my "settlement" amount. This was the amount I owed above and beyond the Level Pay Plan payments. My first thought was how and why did they estimate $290 if I was going to owe so much later. I clearly can't afford $2,500. My husband is without a job and it is only my income supporting a family of 4. Looking into why the bill was so high, I found several concerning charges. I have been concerned for the past year about my high bills, but nothing like what I would find. In December 2012, they showed that our house used 2,357 kwh with an average outdoor temp of 87 degrees. This was with no air conditioner usage and very little heater (central) usage. How is this possible?

I have operated a small business in the city of Santa Fe Springs, CA since 1998. I have a serious issue with Southern California Edison on the rates that I have been paying since 2004. I had a lot of business in the summer of 2004 and was very busy. After that summer, my rates increased notably. In recent weeks, I made another call to SCE customer service about my extremely high rates. This was one of the many calls that I have made because of punishing electricity costs. What was different this time is that the woman finally answered my question. The question was that some time after the summer of 2004, my rates became very high. My first call concerning my increased rates was in 2005.

I was charged $200 because of a $6.00 bill. My roommate was going to move so I asked for service to be turned on. Roommate cancelled his turn off service. I was still charged $6.00. And when I did not pay on time, my credit with Edison was bad so they wanted $200.00 deposit for service. So they charged two people for service, kept my $6.00, charged me again $6.00 and wanted a $200.00 deposit. Options... no competitors for sure!!

I viewed my online account with Southern California Edison last week. My projected bill was $72.00. When the bill came through to my email, it was $360.00! I called immediately and was advised that a previous tenant at this address had attached my name to their account. I disputed this over the phone asking how someone could attach my name without my knowledge or permission. The previous tenant, although known to me, did not ask permission to use my name nor the postal address I use, either from myself or my former residence. I have requested the amount be removed. However, they are now insisting I jump through hoops. I do not have access to a printer or a fax machine and they are insisting fax is the only way they will deal with my dispute.

I have been calling for 2 months trying to get the tree issue taken care of. The reason is they left the paperwork on my door asking for entry to the backyard. I have explained that they can get through SCE main gate in the property. I keep trying to explain and SCE customer service gives me attitude. I am trying to help you, "SCE Edison customer service". Because you are at the other side of the phone line, do Not be an **. You are the one who put the paperwork on the front of my house requesting for help and access. I've been trying to help you for 2 months and all I get is attitude. Your main power line is on the top on my swimming Pool. Stop giving customers attitude.

Last year, my mother moved and called (she did call, I was there) SoCal Edison to have service disconnected. MONTHS after she moved, she got a bill of about $900 for the previous address. The representative she had spoken to failed to disconnect the service and her ex-landlord ran up the bill while remodeling. SCE is now saying she never called and is responsible for the bill. She is a senior citizen on very limited income and a cancer patient and they are going to disconnect her if she doesn't pay $900. They refuse to admit that the rep did not do her job and disconnect the old service. Does anyone know if there is a way to fix this issue? I'd help her but I'm a single mother and cannot afford to shell out $900.

I finally signed up with Verengo/Sunrun because of my electric bills getting close to $500.00 per month. That is outrageous. They were up by more than $150.00 for no apparent reason. Of course, for them to look at it, I would have to give them all sorts of information about appliances, habits and such. It took 6 months to get it going, but the first full day it ran, I used 13 kwh negative energy, although now I am using just a little from SCE. It makes me wonder if they noticed it went negative and are now manipulating the data so they will not owe me money at the end of the year. The first few days, I went negative and now, I am using from them for no apparent reason. For those who own homes, you can go solar at no cost to you. Basically, you sign on to buy your electricity from Sunrun for 20 years. The only problem is that if you sell your home, you have to pay off the entire 20 year contract or the new owner has to sign on to it. Plus, with the no down option, you will have a yearly increase, but not nearly as much as with SCE.

After registering a complaint and review through Consumer Affairs, Southern California Edison began an exchange of replies in writing after which they failed to honor or acknowledge their own policies. The department has purposely stalled communications in an effort to bully current new tenants into paying bills they have no responsibility for. In written statements, they claim the new tenants are not responsible but when the service tenants are refused electricity unless they pay thousands of dollars in bills dating by several years. Electricity is a necessity that SCE counts on to force payments people can't afford. Najah ** and Herbert ** are not their only victims. It's time for people to stand up to SCE! Let your experience be known and join the fight to their bullying.

Southern California Edison has overcharged customers and has misrepresented policy in an effort to force low-income individuals to pay more than they can afford. SCE refuses to rectify these illegal policies and research has shown they are even endangering the health of their customers. We are seeking to take legal action to prevent this from continuing. We need others to join in the fight so that they can understand consumers have rights too. If you would like to have your unresolved issues with SCE heard call us toll free at **.

SCE established an account with my father's landlord prior to my father moving in some years ago. This landlord began renting out rooms that included utilities but did not pay the utilities on behalf of the property. Shortly after moving in, the service was disconnected and my father was forced to place service in his name on behalf of himself and the other disabled/senior citizens in the home. No mention of having to pay any prior bill was made and despite his low income, my father tried to make payments which were extreme. Agents repeatedly made errors in noting my father's accounts and forced disconnections made my father literally hostage to paying payments that exceeded his monthly income.

Bill is over $740 for March. We have had no extra power, no heating and nothing extra to account for this huge bill. They give the same automatic response that their meters are accurate. I suggest all customers in this boat file a class action. This monopoly has to stop!

Before I go into the meat of my complaint, I want to say that I've already filed a BBB complaint for the overcharging I've experienced with SCE. I am also going to file a complaint with the Attorney General's office and any other offices I can find. I suggest that all of us that have had this exact same problem do this same thing. If we bombard the Attorney General with complaints and the BBB and everyone else, then maybe SCE will have to do something to fix our complaints. I personally won't give up until my complaint is resolved. I know that I have done nothing wrong and that this is not my correct bill. Let's stand up to SCE and let them know we will not stand for their overcharging one more second. Here is my problem with SCE:

I checked my credit report and noticed that there was an open So Cal Edison account under my social that is not related to me. I called to see where the service was going to and I was told that the address (which was also on my credit report) was in Rosemead. I asked them to terminate the service. I was then told I couldn’t terminate the service because the service was not in my name. I asked them to close the account and I was then told I had to pay a past due balance. I paid the past due balance. So Cal Edison did not give me a confirmation email or update my credit report. I do not want services continued under my social security number especially if I am not associated with the address where services are turned on. I do not want to be held accountable for someone else’s defaulting on payment.

Southern California Edison is committing fraud through the use of their new smart meters which are not that smart! Back on and/or around October to November 2012, Southern California Edison installed their new replacement smart meters into and/or around my home without my legal permission or consent! Ever since this happened, my Southern California Edison electrical bills have illegally and/or fraudulently skyrocketed to more than double for the bill dated on January 4, 2013 in the amount of $82.09. For the next bill dated on February 5, 2013, the bill basically doubled as well to the amount of $59.78. I know that this is going to continue to get worse, not just only for me but for the rest of their customers as well as who are also suffering because of the change in their meter.

Last summer, my mother's bill was about $1,100 for four persons in a 1200 square foot house that we rent. I asked them why her bill is too high. They did not answer and they shut her services. They want $900 ASAP. After calling all day, finally, the lady who answered told us that she does not care about an elderly woman who has dementia and physically can't walk. All they want is money. All of her food got spoiled and there was no heat in 29 degrees. We had to burn wood to make ourselves warm.

Each month, my bill is around $50. In January, my bill was $1,345. They have just installed a smart meter. When I called, they told me they have been estimating my bill for the past year and now, I have to pay the actual costs for the year. When I asked them how they could do that, they said they couldn't get to the meter so they just guessed. For 35 years, they haven't had a problem reading the meter but now they do? I live with my grandpa, a WWII vet who has cancer and a fixed income. I have quit my job to care for him. I'm not sure what I can do and I need help.

My bill went up $100 in August. I called Edison and told them that my bill was wrong. I noticed the meter number for my place wasn't the same one on the bill and told them that. It was cross metered with the apartment behind me and the apartment behind me got an AC unit in August. They said they would come out and inspect that. I got a letter about a week later saying my bill was correct. I still had the incorrect meter. I called Edison again and told them again. They said they would come out and inspect. I came home on September 20th and my power was turned off that day. I went outside and noticed the meters were corrected. I got my September bill and it was $70.00 higher.

I just read a message on this site that SCE charged a household a bill which was triple vs. the other months. My mother and I who live 10 miles apart also had triple expense billing. This does not make sense due to my usage not changing during the holidays. I didn't have parties, or put up a tree or decorations due to my trying to keep my expenses down for the holidays. How and why can SCE do this? I am very upset more so as I cannot say how I really feel about this on a website. I would like to know who else had gotten screwed?

My bill has been around $50-$60 a month. I expected them to go up as we entered the winter months because of the space heaters we use at night and at night only. The bill nearly tripled and was $143 which I figured since I was told the space heaters use a lot of energy. But I just got a bill for $345 which is outrageous. There is no way that with the same use, that the bill should be so high. But I supposed we are overdue for a high bill since this seems to be the trend. We used to get a bill for $100 then a bill for $500. We would freak out and call them and the bills would level out for a few months but then it would happen again.

The power went out in my housing complex yesterday at about 5:30pm. Edison restored power to about half of the units a few hours later. The rest of us are still without power a day later, and we have no idea as to when this will be resolved. I have not seen a single Edison truck since they restored some of the power last night. The phone recording states that repairs are delayed because more personnel is needed. My guess is they will fix it after the Christmas holiday since there doesn't seem to be anyone working on this today. Edison does not seem to care about ruining the holiday. It is dangerous to be here because the garages are wide open and anyone can walk inside and break into the cars.

I wanted to simply give SCE money for my electricity bill today because their website is down and the operator (as is usually the case) was rude. When I asked a question she didn't know the answer to, she gave me attitude! She then asked me if I wanted to be transferred somewhere, and I said, “I guess if you don't know the answer,” to which she said, “One moment” and hung up on me. All this after I waited on hold for about 10 minutes. I called back, and the estimated wait was 20 minutes! And here I am.

At 7:30 am on December 05, 2012, a constructor from Southern California Edison knocked on the door and told me he would start working with a pole on my back yard. I told him they should advise me with the time they will be here, because I had my schedule and I couldn't cancel it. So I told him about coming the next day at 8:00 am, so I could cancel everything and stay at home; he agreed. We got home at around 4:00 pm, and we found people inside my yard, coming and going, working, leaving a mess of mud on the floor. So I told them to get out and they didn't listen to me. A day after, a supervisor came to me just saying that they have a streamline in a part of my house and he formally told he would call later to talk about it. He didn't do it. These people don't care about people's rights, having a streamline doesn't give them the right to open my gate connecting to my front yard, using my outdoor furniture to block the dogs and leaving a mess on the floor. I would like them to be punished from an authority so they learn not to do that again.

Ever since this new digital power meter was installed, my power has been shutting off and on randomly. It is really aggravating me. Can something be done to make Edison fix this or put the old meter back?

I started my service with SCE in May 2010. Due to lack of credit, I paid a $90 deposit. I always paid my bills on time including when the inflated bills I received after the "smart" meters, and I use the term loosely, were installed. I paid my last bill in full and had my service discontinued on 10/08/2012 with a confirmation by email. I called today, 10/16/12, to verify that my service was discontinued, make sure they had my new address and to refund my $90 deposit. The SCE rep verified the service is no longer in my name and that my bill was paid in full so nothing would come out of my refund.

Edison wants a $5,000 deposit due to some late payments for electricity. That's just unacceptable. Our farm is already struggling. How do they expect that we come up with a $5,000 deposit? We pay them approximately $36,000 per year. They've always been paid.

We live in a rental with a shared utility meter. Our bills were a level $180-$200 each month. Then, in August of 2012, our bill was $1,200 for one month. We could not pay it and the neighbor refuses to pay any of it at all, so we have been without power for almost an entire month. SCE will not work with us and cannot explain the sudden increase in the bill.

The bill is always paid, but they want more deposit money ($80.00 more than the regular bill of $180). They disconnected my service for not paying the additional deposit. What recourse do I have? I paid the deposit ($264). I see from your complaints that Edison has many.

Killing the American economy - I’m sick of you power companies telling me to turn down my child’s air conditioning. If you can keep up with the demand, you need to start thinking about building more power plants. You guys are making my company shut down production every day. How is that supposed to get us out of the recession? If my company told our customers how and when to use our product, they would go somewhere else. Unfortunately, there is nowhere to go.

I called on 3/29 to cancel the service on 4/1. I have received 3 bills dating from 4/9 through 6/12. Customer service said that because my online attempt on 3/29 to shut off didn't have matching billing names (husbands), the shutoff was declined. Huh? Really? I recall that I was having no success online, so I called them directly to have service stopped. When I called, they asked me if I needed to start service at new address. “No thank you, our new place is not directly serviced by SCE,” I told them. I also gave them the new address for the final bill. All seemed copacetic. So yesterday I called them and got the online excuse above - but I called you to shut it off.

I have been trying to rectify, with monthly-friendly patient let them do what they can to correct the problem, phone calls on a mistake they made for three months and today was the final straw. In April, my level pay sum went up. I called to have it returned to its previous $65 level. I felt that it was a very reasonable request, given that my previous year of Level Pay program brought to me having an overpayment balance where I didn't have to pay further for 2+ months. That agent's reply to my request: basically, not a problem. That's s when the problem began.

I suffered a total loss of power on Easter Sunday of this year. I had two fully stocked refrigerators and freezers due to planning on having people over. The power went off at approximately 11:00 am and stayed off until approximately 4:00 am the next day. The temperature gauges in my refrigerators were both almost 60 degrees. We filled two ice chests with ice to try to save food. I had to cancel our Easter Sunday plans. I could not use my range to cook. The food spoilage alone was over $500.

I called on May 29, 2012 concerning a high bill for the past month of $454.10. They told me that the system they used is flawless and they will not send any representative to figure out why my bill is so high. Currently, I live in a 2-bedroom apartment with my wife and my newborn. I only have one TV and a computer that I normally use. With my newborn, I've turned off all electrical appliances including my air conditioner for the past two weeks and the meter is still reading high. They also told me that I could act as an investigator and go during nighttime and turn the breaker off to see if somebody else within the apartment complex was hacking into my electricity. The meter is under lock by the management at my apartment complex and there is no way I will mess around during nighttime turning off electricity at the meters. I sent three letters to the corporate office about this manner. I'm really disappointed not only with the issue but also with their recommendations.

Our business was supposedly billed at a wrong multiplying factor due to SCE's error. Upon changing to a new meter, we were informed that Edison was re-billing our company back three years in the amount of $188,000. I tried to contact Edison to discuss, and they turned me back to our account rep who was nothing more than a lackey. We have continued to pay the current bills promptly, while the extortion is being disputed. We have now received a disconnect notice that demands the full payment. Nobody at Edison will assist in negotiating a settlement, or even payment options. Now I find that they are almost above the law for their negligence as any type of dispute must go through the CPUC which consistently sides with the utilities. Even to be heard by the CPUC, we need to have paid the full amount. This is ridiculous for something that we had no knowledge or part in.

I suffered an 18-hour service interruption by Southern California Edison a month and a half ago, which included a middle-of-the-night surge where the electricity came back on for a minute and went out for another 10 hours. That blew out the motor in my backyard fountain, which was working fine beforehand. I filed a claim with Edison after shelling out $238 for a new motor. Edison finally responded to the claim and is refusing to reimburse me. They say they can’t guarantee no service interruptions. Never remember claiming I expected that, just would appreciate reimbursement for something they damaged during their repair. What's the point of the claims process they have if they confirm everything is accurate and then just refuse to reimburse?!

At the start of last year, I was a single person living in a 2-bedroom apartment in Buena Park, CA. This was one unit of a fourplex. On January of that year, the tenants of the fourplex (including myself) were notified that the landlord had lost the building and that it was being foreclosed on. While we were all current on the rent, we would all be evicted so the bank could remodel and sell the fourplex. We were given till April 15, 2011 to move and would be given a cash bonus if we left the unit in a clean state. I had moved completely out the apartment by the beginning of April (I was moving out of state).

I was notified about a new smart meter being installed in the winter of 2011. In the late summer after it was installed, I had a much higher electric bill ($100.00 higher). I have since read about how we are being billed for the meter ($5 billion). It will also charge extra during peak hours. Considering that I live in Southern California, the upcoming summer bills will be brutal! I have no options and will have to suffocate in the heat so that I can keep the lights on. I have children! How can they get away with this? Why is nothing being done? I'm so fed up!

Denied my claim without valid data behind their decision: On Wednesday, November 30, 2011, at around noon, I was home editing a game film on my desktop Compaq Presario S4000T. All of a sudden the power went out and started back up again. As soon as the power came back on, I smelled something burning from my desktop computer. So, now nothing happens when I turn it on. I called customer service on December 7 at 2:30 pm and a technician was sent to my residence. Upon checking out the computer, the technician verified the damage and told me to file a claim with SCE. If possible, I would like to get my computer fixed or replaced. Please advise. I also only receive e-bills and the service tech never knocked on the door to warn me about what was about to happen. Two men then came out and looked in my fuse box and without telling what they were looking for or the data to back up what exactly they were looking for, my claim got denied.

I made a transfer date for 4-3-12, call on 3-29-12 . I called on 3-30-12 to cancel transfer date and was told a Kelly ** had already called to transfer in her name. I asked for service and address to remain in my name. The lady told me it would remain in my name. Not true. They transferred to Kelly and billed her and shut me off. I called a customer supervisor on 4-6-12 who refused to help me and told me I need to start new service. I got 30 minutes of rude, unhelpful service and no waiving of turn on fee for Kelly ** or billing adjustment for either of us.

I had to pay someone else's bill in order to get my power turned on. They are still giving me problems and charging the other person the same amount so why did I have to pay?

I honestly don’t know what deposit is for. They said something about the direct pay which I don’t understand because it has been almost a year since last May until now. It’s like they are waiting until my balance went down and then they add it up. What in the world is going on? Please call me right away because the SCE guy stopped by with the disconnection bill and it will be disconnected tonight. By the way, I’m deaf and my call would be a relay call. Thanks!

Our mountain home in Wrightwood, CA has had a new SCE power pole installed right in our existing AC paved driveway! Of all things, why would anyone put a pole here? As a registered Civil Engineer in CA, I am well aware that SCE was replacing the existing adjacent pole which still remains immediately next to the new pole. But why not locate the new pole on the other side of the old pole instead of choosing the location in my driveway, having to excavate through and patch my AC driveway surface? I want SCE to remove this pole and if necessary, relocate it to another location, possibly on the other side of the existing pole and out of my driveway. Photo is available.

They installed a smart meter at my home in December of 2010. My bill jumped from $150 to $200 a month to $500 to $700 monthly until they had us owing $3000. I called them and they said that most likely my old meter was not working right and that's why my bill jumped. They said they would have a worker come out to the house to tell me what my appliances were using and why the bill was so high. I never heard from them on that again. Then when I called again, I was told to call an electrician and have my wiring checked out because that was most likely the problem I have since I gotten no where with them.

I always pay my bills on time even 2 weeks before due date. I have 7 accounts for over 15 years, and I never was once late. Now, SCE required a $1500 deposit or will disconnect service. I paid the deposit, and my power was turned off by SCE tech Steve **. Then it was turned back on, and I was charged the $30 reconnecting fee. The guy jumped the fence to my property, messed around with the meter, and told me he has the right to be here at anytime whenever he wants to check the meter and that I can't do anything about it.

I made my payment on the phone for SCE with bill matrix, like I do every time. This time, it did not deduct the money from my account. My bank said they did not even try. The system gave me confirmation number, and even read back the routing number. SCE said that there is no such back account--even though I use the same account for years. They will not cooperate, placing the blame directly on me. This is a blatant rip off, trying to get customers to pay more--and also, late fees and disconnection fees. I am totally frustrated and mad.

I live with my son-in-law and my daughter, and ever since Southern California put in those new meters in this home, I have been getting lots of headaches. This has been everyday since then, but now they have been getting worse. Have you had anymore problems like this, because this does not feel good at all.

SCE estimated my meter reading in January 2012. I called to find out why, and was told they would have someone from the meter reading department contact me. I sent an email via the SCE website, asking the same question, and received an email response telling me I needed to contact their customer service department. On 2/8/12, my meter was read again, with an elevated usage so I contacted SCE to complain about my reading, and they said they would have someone from the meter reading department contact me. On 2/13/12, I contacted SCE to follow up, and they said they would have to file a billing dispute claim.

I moved with my husband and two kids to a condo in Helendale in January 2012. We just received our bill in the beginning of the month and with the low income discounts it was still $396.96. I am the electricity cop. I don't keep lights on unless I absolutely can't see. I only turn the heater on at night after 6pm at 68 degrees (because of children and a disabled husband) and turn it off around 9 in the morning. I wash my laundry in cold wash and run a load of dishes every other day. I don't understand why it is so high. We are living on my husband's very low disability income. We have just enough to barely feed our family. Upon contacting SCE, they claimed the meter was read 3 times. They said if we didn't pay it, they would call CPS on us because of the kids. I am at this point faced with getting power shut off and have nowhere to go.

On February 13, 2012 at 12:33 am, I attempted to apply for service with Southern California Edison Company. A representative by the name of Liliana had taking my personal information (Social Security Number). She advised me that my service would be connected on February 15, 2012 between the hours of 8am and 12pm. When I arrived at my new apartment union, my utilities were not on. I called Southern California and spoke with another representative by the name of Wendy at approximately 10:44 am. She informed me that my services would be on in one hour. So I put my refrigerator into the apartment along with some other personal items. I left the unit to take care of other business matters.

New meter was installed Jan 2012. On Feb, my bill was $450.00 which it never even in the summer goes past $85.00. SCE alleges they have estimated my prior meter reading for the past 6 months and claims it underestimated my usage thus resulting in a $450.00 bill. I asked SCE to reread my meter and pull the old meter that they replaced. I watched the meter guy tear a piece of newspaper write down # and stick it in his pocket. SCE Claims to have my old meter and re-read it. In a pile of meters for the entire Buena Park, they found my meter and reread it.

Edison sent me a bill, covering a three month period that totaled over $2,000.00. My regular bills ranged from $68.00 during the winter to $280.00 during the summer. I live in the high desert. When they sent the billing, I flipped out, and immediately called them to protest, and ask why they waited three months to bill me, and that there obviously is a problem since my bill has never been over $300.00, and the three bills were over $600.00, and as high as $799.00. So they sent a meter man out to validate the meter, and I looked at the well pump and meter, and we discovered a pressure switch was stuck in the "on" position, which was causing the electricity to run continuously, to power the well pump.

SCE Rate Structure is set up to hurt families and discourages the Christmas holidays. They need to change their structure according to the size of families. A nice lawsuit or protest case against their rate would be great.

SCE shut off our electricity for upgrades on 01-24-12 between 9:45am and 4:15 pm. I got a notice that this would happen so they covered their back. But they took an approximately 90 min break during which they could have turned on the power temporarily in my belief or they could do the scheduled maintenance during summer. The result was that the temperature in my fish tank dropped so much that my African dwarf frog got sick and I found him dead the next morning. Of course there is nothing I can do because legally I have "$1.99 property damage" but it is very sad and inconsiderate. I wish we had competition between several power companies here in Southern California.

On October 28th, I notified SCE that I would be vacating my rental unit and arranged to have the power shut off on November 14th. When I signed up for SCE's services, because of my lack of credit history, I was determined to have to pay a $90 deposit to establish service. I paid this deposit and paid every bill I received on time. Because I was vacating the premises, I was told that my final bill would be deducted from my deposit and the remainder ($75.50) would be forwarded to my new address, within 30 days.

I received a letter from SCE that my service will be cut off because my husband, Arthur, died 19 years ago and his name is on the account. I have been paying this bill for the last 19 years since his death, and the 30 years before that. Bills are paid early, every month. Why should a widow be threatened?

I have had problems with Edison in the past and having problems now. This was my problem a couple years ago. My electricity was shut off a couple years ago for what they said was non payment. I had to pay $350 to have it turned back on. It was a Friday. They shut it off so I had to wait until Monday for them to turn it on and I just went to market before they shut it off so all my food spoiled. Well, three days later, I got a letter saying that we had overpaid Edison the sum of $1,000 and that it would be credited to my account. I called and asked them if they were going to pay for my food and the lady got all offensive saying that being cut off had nothing to do with the overpayment but that does not seem logical.

I called on Jan. 3, 2012 to have the electric turned on in my name for Jan. 10, 2012. I was informed that there would be power to my residence when I moved in as well as my landlord was told that there would be no service interruption! So what happens? I get to my new place and have no power whatsoever. I called SCE and inquired about the problem and was then informed that I need to fax in a copy of my rental agreement, photo I.D. and social security card. When I do that, I should be contacted by a special investigations service representative within 1-2 business days! Are you serious? I have a son who uses a nebulizer for his breathing treatments and I need electricity to use said machine. I was told that the machine was not considered a medical emergency machine because it is portable.

They sent me a bill for $101.86 and I have have been a customer since 07/29 2009 and I have never had a bill that was $101.86 before. My bills were always low and all of the sudden, it went from $35.76, the usual amount I pay to the amount above. I tried to tell them that this was probably a mistake on the billing from their part but instead of helping me and lowering my bill, they pretended they sent someone to check it out but they made a decision to favor them and not me so I have to pay a bill that is a fraud made by Southern California Edison. Last year, 2011, I didn't have a Christmas tree. I had no Christmas lights. I have no vacuum and no microwave and no major appliances. I have no washer and dryer in my home; I wash in the laundromat. So this $101.86 bill is not mine and they are making me pay for a usage that does not belong to me.

I signed up for a "Level Pay Plan" upon moving here a year ago. They quoted me $58 per month and I said "fine". They adjusted it to $106 in November and then on NYE Edison, auto deducted $644 without telling me for an "adjustment". Unreal, this is legal. They are legal theft! They took money that was earmarked for something else without my permission.

I have an apartment that is 1700 sq/feet. My highest bill till December was around $160. But the December one was $366. It is more than double. I asked to check what the problem was. After a couple of days, I got an answer that the smart meter is fine. However, the customer rep was surprised too and said that it is an unusual case. I have 1 refrigerator, 1 TV, 2 1 water heater and heating/cooling system, and laptops. Every day we leave the apartment in the morning and come back after 5.00 pm. We do not have leaking water.

They installed 5 smart meters 5 feet from where I inhabit space in my living room against my knowledge or permission, as well as the knowledge and permission of the owner of the building. I asked Edison to remove the meters or I will be suing them in Small Claims Superior Court of Los Angeles where they cannot bring an attorney to represent them. I want this to be a matter of public record that they installed 5 questionably safe smart meters that transmit radiation against my knowledge and will. The profiteers claimed that cigarettes were not harmful for 50 years after they knew they caused cancer. I refuse to be a victim or pawn in Edison's thievery. My electric bill also almost tripled after the meter was installed. It’s not surprising when you consider Thomas Edison stole all of his great technological ideas from Nicola Tesla. You will not steal from me without a fight.

Like others have been posting, I also have noticed an increase in my bill after they changed to their new "smart" meters. So I got hit with a double whammy. My bill doubled from one month to the next after it was installed (after having gone up by nearly $20 the month before when I started using the heater), and suddenly, I have a miscellaneous "credit" on my bill, which is actually a charge for $168 not attributed to anything in particular on my bill.

My electricity bill is always high and I never complain. But this month my bill is extremely high, at $460.88. I do not use electricity too much. I spend 8 hours at work. I live alone in a single residence. My usage of water in this month is less than in previous months. But my bill is always higher than my friend's charges for four units apartment. I talked with manager of L.A. DWP Mr.Bush and explained that I do not accept the meter is recording accurately. The bill is significantly higher than it should be.

This company is charging me every month 1200 to 1700 a month. I'm a single parent with children. They sent me a bill on the 14, telling me to had to pay on the same day. They are disconnecting my bill for 58.00 due to the fact that their trying to make me pay the bill of someone who lived and owed them a balance of 605.00, plus my own bill, a balance of 1,730.05.

Edison replaced my meter with one of those new smart digital meters during 11/2010. I received a $220 bill from SCE for 11/2010. I've never had a bill that high. My average bill for the last 2 years has been $85 in the winter and $110 - $130 in the summer due to running the evaporative cooler. I called SCE and he asked if I run any small electric heaters in the winter and I said yes. He then said well that's probably why my bill was so high. I've been running my small electric heaters for the 4 years an still never had a bill this high.

Edison is notorious for many reasons. Arm yourself. Anytime they are unreasonable, call the California Utilities Commission at 800-649-7570. They will go direct to the Executive Office and work it out. If the problem is serious, file a small claims lawsuit for $50.00, plus process server fee. The court will handle it via Certified Mail. Have your day in court. Better sue for action and money if appropriate. This will get someone's attention. Always get the name of the person you are talking to, and include them. It will now be in the public records forever. A few years ago Edison was fined $100 million for fraud. They are not angels. Challenge them at the highest level, and do not take no for an answer. Go beyond the "regular Joe", even the supervisor, if they do not do any better. Be reasonable in your expectations, but don't be kicked around. I have had tremendous success with this method. Many times beyond what you can imagine. Whenever they say they can't do it, there is always someone who can.

I moved and established service. I then received a letter in the mail stating they were requesting $290.00 in a deposit because my Experian score was 293. And everything below 453 requires a deposit. I called and was told that I had to contact Experian to dispute it. But I was told that Experian can contact SCE and then I would have my deposit returned to me in 4-5 business working days. So, I sent off a letter to Experian with a copy of my Experian Credit Score from SCE and my own from a car dealership which was closer to 600. Experian signed my certified letter with a date of Nov. 1, 2011, even though it was sent after this date. They didn't even change the Nov. to Dec. to stamp it. How incompetent. SCE never gave me the 10 digit number to call Experian directly.

I got a bill in the mail saying my past due balance has been transferred to my husband's account which put my bill over $1,400.00. I don't think that is right now they won't even work with me. I'm trying my best after only one income is coming in and having to get by with the other bills and groceries and still have emergency money. SMUD needs to take over SCE; at least they are fair and helpful. Do not go through SCE!

On Oct. 31st, I called to receive a payment extension. They refused to help me. I have had financial difficulties since my husband was laid off. I get paid on the 5th of Nov, possible disconnection would happen on November 2nd. So I was asking for a 3 day extension. They refused because I had bounced a check. I kept explaining to them. I was trying to avoid the outrageous reconnection fee & deposit they would charge me if the service does get disconnected as I can barely make payments as it is. I guaranteed I would pay cash. They still refused to give me an additional 72 hours to make my payment. Edison holds the monopoly on electricity in Southern California. So I have no options. Edison charges too much for electricity & since they hold the monopoly, they can continue to charge & treat people the way they want & we just have to deal with it or go without electricity. I spoke to 3 different people & they all refused to help.

I called SCE and asked them how much it would cost to reconnect my services for none pay. My services was disconnected for over a week. They told me it was $358 and that would include same-day services. I said that I do not want same-day and I don't care when the power comes back on. And the agent said then that I do not have to pay the same-day fee of $28 but only the reconnect fee of $17. So the agent told me to call them back after I make payment, since they don't take credit payment over phone.

SCE installed so-called "smart" meters, which of course was no choice of ours. They are reading high, even though we have cut back on all of our energy use. All summer we chose to not run the AC because of the higher charges, and they still charged us 3x higher than before! We have called many times, but they refuse to help. They have outright accused us of lying about not using the AC. They won't look into the problem, and we are being forced to pay these higher prices for something we aren't even using! Does anyone know of any lawsuits, or actions I can legally take regarding this? This is outrageous!

I was a customer with Southern California Edison for about 7 years. I disconnected service with them for a few years. Then, I tried to reestablish service. When I called, they told me that they were going to charge me a $15 service start-up fee and a $90 deposit. I was shocked because I know my credit is good. I turned on my cable, internet, and phone service without a deposit being required. I complained and they told me the deposit could be waived if I set up automatic payments. I gave them the information for my account and the deposit was waived after payments were set up.

Please help. I am furious at SCE. I purchased a very expensive solar system for my house ($40,000 plus) to minimize my impact on the environment. SCE is taking their time to approve the permissions to operate. I was told that they have 8-10 week delay in processing applications. I called the "net metering" department to hear them babble about their workload themselves. This is not right! We do what we believe is the best thing for the environment. But they delay in order to keep their revenues up. The back-log continues to grow, as they stall to keep their revenues as high as possible. Please help!

Our power went out on the 4th of July for 28 hrs. We had to go to a motel because of my health issues. They will not reimburse us for any loss. I am on a fixed income. So, it was a hard hit, but not as hard as the next outage on 8/2/11. It was the same problem that was never fixed on 7/4/11. This time, our air conditioner blew when the power came back on. It almost started a fire. 911 was called. The firemen said it was Edison's fault due to the on and off again **. So, $3,500.00 later, they will not compensate us for anything. They are only in business to make money. And they do not care about their customers at all. They have the most horrible customer service and employees. California needs to put a consumer emergency fund for all the energy customers that are affected by these "outages".

I was notified by my loan agent that I had a collection from Edison. So, I called Edison and they told me an address of a house which I sold 14 years ago. That address' tenant/owner/resident didn't pay their bills from 08/06/10 - 01/05/11. And, since I signed a landlord agreement with Edison many years ago, I co-owned the property for about 10 years before it was sold. They said since they had no record that I sent them a written letter, they found me liable. I asked my sister and she said of course, we did send letters to Edison when we sold not one but two rental properties during the same year.

I moved into my new residence in 8/10. By 12/10 my new bill was $1800. I was informed because I was authorized to make a payment for my girlfriend. Back in 3/10, while she was at work, and I was staying at her house for the week, they showed up to shut the power off. Her roommates upon leaving the house, left her with a serious bill. And now its mine. I am constantly stressing on my bill, and shut off notices. This is not fair. And what about all four deposits left at the residence. How do those apply towards fees?

When Edison decided that it would install a new digital meter they stopped reading our existing meter for three months. Our monthly bill dropped by three hundred dollars. I was told that the kWh used would be based on the average used over the past year. Nonsense. I went from Tier 5 to Tier 1. Then after 3 months, I received a bill for $928. They screwed up and now they want me to pay penalties on the kWh used. Even though they can't prove what my usage was by month over the last 3 months.

Just a couple of days ago, we experienced a power outage overnight of which lasted throughout the morning.

I came home from picking up my kids yesterday and my power was shut off. I couldn't get in the house because the garage door wouldn't open. I asked the neighbor for help and there was a paddlelock on my breaker. I quickly checked online if my bills were paid in and they were up to date.

They added charges from my deceased father's bill dated two years ago, and I never lived at that residence. I simply turned off the utilities when he died. I paid my bill for my apartment a week ago, and they still shut off my lights despite I was told by a service clerk that my father's bill will remain separate from my own. Theen they said I owed them for the month of July, but the only notice I received was for $450 for my father's past due bill. They want me to pay an extra $70 now when I paid my bill last week.

I am a longtime resident of Chino Hills who repeatedly expressed my concern and outrage with high voltage power lines and nearly 200-foot towers being routed directly through our residential neighborhoods. The approval that So Cal Edison (SCE) received from the California Public Utilities Commission (CPUC) to place them on an easement that is smaller than the height of the towers is an obvious conflict of interest. SCE is in violation of Chino Hills' property rights by installing 198 feet transmission towers holding lines that carry 500kV of electricity within a narrow 150 feet wide easement; clearly this is easement overburdening. And the reason these towers have to be so tall is to mitigate the health dangers of EMF.

As an 18-year resident of Chino Hills, the CPUC and SCE have come in and destroyed our city with this so-called "renewable energy" project.

There is a grave concern with the power at the above address:

My complaint is: So Cal Edison Co collected a $235.00 deposit on 04/14/2002 for my account. Today is 08/04/2011, it has been 9years and 3 months and 21 days. I called the company yesterday and was told I will be receiving $15.84 in interest on $235.00 deposit they held for 9 years. That can't be right. On the average savings account with any bank the interest 0.15%. The $15.84, So Cal Edison Co is saying my $235.00 earned over 9 years is rediculious. I want to know how did they come to this amount. Thank you for your time in this matter.

I currently ran my credit report to try to apply for a home loan and there was a bogus charge from Southern California Edison. When I enquired about it to file a complaint I was told there had been a utility account opened in three different adresses under my name in a different city. I was told to show proof of my address during those so called times that account was opened and I did with W-2, bank statements, checks from my work all valid and they said it would be removed. It has not been taken care of after showing proof and the amount they are charging me is almost $4,000 dollars. How would they let that amount get so high before cutting the electricity off? Usually a couple hundred dollars that is unpaid and it is shut down, please help with this matter and this is a scam.

On the SCE 4/20/11, I had a bill of total charges of $416.21. I called SCE and talked with one reprsentative whose name is A.M.Leal. She made three payment arrangement and promised that they, SCE, would not charge the payment arrangement charges, which they call late charge. I made a $139, the first payment, immediately. However, on the following month bill, 8/19/11, I was charged $2.49 for the payment arrangement charge, the "late charge". Seeing SCE IS charging the payment arragnement charge, even though I was promised not to be charged, I was tired of paying SCE for 2.9% monthly charge, which is translating to 34.8% annual charge, a shark's charge! I paid the remaining balance together with the current charge.

I am attempting to have electrical service restored to my property after a tenant had moved out; so California Edison is asking that I give them my social security number, a copy of my driver's license number, and a copy of the property deed. This is ridiculous. Currently, the lawn is dying because the sprinkler system is not working; and the security system is not working due to no electricity. I have owned the property for over 20 years and have never had an issue. Someone at Edison has flagged my property, and now, they are trying to make me run through hoops. I have several other accounts with Edison and gave them my other customer account number and service account number but they are intransigent in their demands without provocation. This is ridiculous, unwarranted and **-poor customer service.

SCE is erecting 200 foot tubular electric poles, 500 KV in a 150 ft easement. These monster poles are about 35 to 40 ft away from residents homes. Some of these houses have swimming pools.. Residents are concerned about stray voltage and there have been successful law suits in the past. These easements haven't used for over 40 years, the power lines 220kv 98 ft high were inactive for 40+ years. SCE claims they need to upgrade their power lines but hello you need to upgrade your easements too.

My issues lie way back when I started my account with this company. I moved into the house we are renting back over the weekend and that following Monday, a technician was sent out to my address to shut my electricity off. All in regards to a "supposed" deposit required which I may add, when I opened my account, not once was a deposit mentioned or required. So, when I mentioned that to the technician, he gave me a number to call and said to let the customer service representative know I spoke with him and make sure that they take a deposit otherwise someone else will be back to do the same thing. I called and automatically received resistance from the customer service representative after I mentioned about not being informed on the deposit. From the gist on the conversation, it was either pay the deposit or not have electricity.

They are adding on balances from other people's unpaid accounts. For a total of $3279.37. Please help my family, we do not have this kind of money. They won't tell us where they are from and the bills are not even in our name. We have a disconnect notice if we don't pay $3279.37.

The gas was turned off at laundry room of multi-family complex. When I called to inquire, I was told that I had asked to turn off service! When I said why would I turn off service to my own tenants, no logic required. It was done with no notice of intent!

Southern California Edison is charging landlords unfairly when tenants do not pay the bill. SCE does not notify the landlord or take any action when business tenants for commercial property do not pay. This is the case even though the landlord has never opened an account. But when the landlord fails to pay invoices, they will discontinue within 30 days. Yet if tenants do not pay the bill, they leave the account open for several years and bill the landlord. They will surprise and threaten the landlord to collect the past due.

I received a bill higher then normal, about three times more. I called Edison because my bill has been high ever since they installed a new so called smart meter. Smart meter is right. it helps them make three times their money. Anyways, they of course read the meter and of course it was correct. I contacted the CPUC and filed a complaint. Hopefully something will be done if they receive enough complaints.

I have been testing different ways to see what is going on with my much higher meter reading. I have turned off my pool for 4 days, not used any heat, not used any appliances, not used any lights only flashlights, turned off all fuses except my energy star rated new refrigerator (which is set on 1 for both freezer and fridge) and yet now my meter is at 17 every single day. No matter what I have done, the meter runs up 17-18 kwh a day. I had my original meter calibrated and SoCal said it was spot on.

I currently use SCE (not by choice), and the total amount of my July bill had gone from the normal low hundreds to nearly $500. The total usage for the month is also showing that it is more than three times the normal amount as well. I contacted SCE as soon as I saw my bill, and they send someone over to check the "new" and "improved" meter. The result was the meter is not broken, so the bill is correct. I am very sure that my bill is not correct.

I have restaurant. I had past due of $6320.44 to SC Edison on 8/16/2010 and owe $2900 deposit they asked 5 months ago. On 8/16/2010, the service man from Edison came to our restaurant and said I needed to pay $3110.34 right now. Otherwise, he would disconnect the service. So, I called Edison and paid $3110.34 over the phone using QuickCheck with $5 charge. Then, the next day, 8/17 I found out Edison withdrew $7918.45 from my checking account on 8/16/2010, causing $3110.34 check to bounce plus 12 of my other issued checks. It cost me about $450 overdraft fee from my bank. Now the total balance became -$1593.01 without the $2900 deposit. I called Edison and explained all this. They asked me to make me a payment plan for $2900 deposit in four months. They said no, and assessed another deposit of $3480 by 9/1/2010 because the check $3110.34 bounced. And they set a 4-month payment plan for $870/month. Yesterday 9/1/2010, I had another disconnection notice at my restaurant door, asking me to pay $2939 by 9/3/2010.

They installed a device on my mother's air conditioner for energy efficiency and the air conditioner no longer works. My mother lives in the property and the accounts under her name. She has cancer and needs the air to work. A sub-contractor that goes by the name of Tri-State Home Improvements, Inc. is a sub contractor that installed the device. SCE told my mother to hire an electrical contractor and fix it herself. That's unacceptable.

SCE installed a new Transformer at the back of my house on 7/19/2010 in Irvine. The new transformer is making a humming noise and it is keeping me up at night. The old transformer was quiet. I can hear the noisy hum 20 to 30 feet away. I am not sure SCE care about the noise. But I am sure SCE do not care about interrupting my neighborhood since they installed the unit at 6 pm and turn back on at 8:30 pm on 7/19. People cannot get in and out of garage, no light to cook, read, and do anything around the house.

Sorry, I don't know the address or city of Southern California Edison. I know Southern California Edison is overcharging on my bill because I don't run my air condition, I haven't cooked for this whole month from May 20 to June 22, I only worked on my laptop for 30 hours because I always write down every time, I plug up my laptop, I never used the dryer in here, I went to the laundry mat to dry my clothes and I only washed 3 loads of clothes for this month. I am doing everything I can to keep my bill down, but no matter what I do, my bill is still high. I complained to Southern California Edison on numerous occasions, but they come and reread the meter, and they do nothing else.

On the 15th of this month I called Edison to explain that I lost my prior bill and asked if they can give the past due balance. The representative told me it was $30. And that call was good because my services were dated to shut down the next day. I went and pay the $30 like they told me. Yesterday, the 22nd, I went home and my services were cut off. I called and talked to Mr. ** which I found that later that's not his name; his name is Victor **. He explained to me after I explained that I called last week, etc. He said that in the computer it doesn't appear that I talked to anybody. I said there must be a mistake, check again. He checked and nothing.

They have added charges onto my account from some unknown person because that person and my significant other have the same last name. I don't know this person. Now they are saying that my significant other has to prove who she is in order to get the debt removed. But the account is in my name. My girlfriend has never given her last name or a social security number and because they have the same first name they are saying this person is my girlfriend. These charges are totally ridiculous. The bill is for $650.