Southern California Edison Reviews

I've called Edison multiple times and spoke to several different representatives with false promises of getting a call back from their Regional Manager on the same day. I find Edison very unprofessional and insensitive with my issue. I find such a powerful company full of excuses and no results, not even an apology have I received from them. This ordeal has caused my children, husband and me great pain due to the fact that Jada and Jake were a great part of our family. They brought joy and happiness to our everyday hectic day life. I find my family depressed and sad since the incident.

Southern California Edison does not seem to understand the great pain it's caused my family emotionally. We do not know if they're dead or alive. We've look for them everyday though Seeaca lost and found website, but we've had no luck. We're seeking legal help for justification for Jada and Jake.

Did you know that they put chemicals on utility poles that cause cancer? My husband climbed those poles and died from Multiple Myeloma. They use creosote and pentachlorophenol. Check it out. Edison owns over 90% of utility poles in Cal. Stay away from these poles you don't have to climb them to be exposed! People hang signs on poles all the time and I see kids leaning up against and playing around these poles. Stay away!

Unable to reach Francisco, and unwilling to risk problems with the Fire Marshal, I trimmed my trees during Saturday's wind storm. While on my roof, my ladder blew down. I was able to climb down a wall with minor scrapes, but risked falling 2 stories. While in a tree, the winds blew my ladder so hard I was leaning backwards (hanging onto a branch to keep from falling). I want SCE to honor our 1/30/10 agreement. Their breach of contract, plus other offenses, put me in this hazardous predicament seriously risking death or injury.

Meanwhile, I want to point out that the neighboring trees they trim never meet the criteria I must meet. They're trimming leaves, branches in contact with the lowest wires. Their double standard appears to be in retribution for my not allowing them to trim my trees/trash my property. When I point out their inadequate trimming, I have been told they could not follow those rules or the trees would look bad.

My wife and I are not working and are on food stamps and other help program. My credit cards are at the max allowed. I cannot pay the bill, and I am facing a disconnection of service. Do they have the right to decide to take a low payment for a few months, than ask for a big payment at a later time? This is too much for me to handle.

Then all of a sudden, they decided they were able to go in our backyard on the 7th month and read our meter and our bill for December was $1396.00 because they estimated it. They did not alert us of the dog issue as required by their policies, which incidentally also read that no meter shall be estimated for a period of 3 consecutive months, which they did for 6. I wrote a letter to the CEO of SCE and I cc'd the Public Utilities Commission. That is why I got a response from the lady above, who is very high up. She had our meter changed to where they can read it from outside without going in and re-billed us.

The way the payments work for billing are based on the # of kilowatts you use each month. You are allowed XX units in tier 1, which may be $.25 per kilowatt up to 100 kilowatts. Then unit 101-200 goes up in price to say $.39 per unit, then tier 3 is say $.59 from 201 to 300. And so on, so the more you use in one month, the higher your bill gets because they penalize you for using more kilowatts. So when they estimate the bill, you may have had 100 units left to use for a particular month for only $.39 for 100 units, but because they came one day and totally misestimated your usage, they read your meter and play catchup and bill you say 1000 kilowatts in one month, bringing you into the highest possible tier.

This is a crime because you did not use all 1000 units in one month. The most they may do is spread them out some to save you a few hundred dollars if you complain that you were not given the ability to conserve electricity and reduce your consumption because you did not have proper readings to know you were using so many kilowatts. They have their term for this and they make you believe they will do something. Not the case, they just spread out the kilowatts to favor you more, when in fact if they notified you that your dogs prevented them from reading the meter from the first month and your bill jumped to $400, then you would have cut your usage immediately and not used so many kilowatts, yet they will not remove any kilowatts from you bill! They are totally screwing the public.

I even suggested that we look at the usage for the 6 months that were estimated in 2009 this year and whatever those numbers came out to this year we could use as a basis for billing for last year. Without even finishing my thought, the answer from SCE was a quick no! Why you might ask? Well because we were told that we would likely not use much electricity so that we can keep our bill down. Is that not what we would have done anyway?

They are thieves. I have now taken my letter, their response and filled with the Public Utilities Commission and unless I find out otherwise that I may not do so, I don't expect to get resolution from the California PUC, so I am going to small claims court. I am suing. I wish I could find a big time high power Attorney to file a class action because I know this is going on everywhere and they are stealing so much money. My bill is down to about $900. I will sue small claims, I can't wait.

I know several people who have called recently regarding their electric bill tripling over the last two months and of course, they come out but as always they say that the conclusion is that the bill is right. I do not have anything in my home that would make my electric jump from the standard 70 to 90 dollars a month to $279 per month. This happened last year at this time and is happening again. I tried to argue last year and of course, they investigated and returned with the usual 'it's correct'.

It's impossible for me to have such a high bill more so now since I cannot used my central heat due to my electrician telling me that without new rewiring, I risk a fire. My landlord has not paid for the rewiring so my home has been without heat since November. Yet, I received a $279 electric bill for December and January. There is no way my bill can be justified.

My mother who lives alone and has never had a bill over 80 dollars also received a bill for close to 300 dollars recently. She lives alone and barley turns her lights on. She is an elderly woman, how does she argue with SCE? How do we argue with the SCE? They can charge whatever they want. Who monitors them?

So I go down and pay the $650 and wait all day—no electric company. I call them and they tell me a whole different story. First they said I had no deposit—it all of a sudden disappeared! Then they told me I would have to pay the $2400 to get them to turn it back on! Then I have to call back because no one is helping me. Meanwhile my kid has no electricity and the supervisor tells me it’s my fault! It’s my fault for believing what a representative tells me I could do and it would work! That’s my fault? Wow!

So now it’s been 3 days no electricity and no one is willing to give me information on what I can do to fix it. Now they are saying because my ex is my spouse. We have never been married or engaged, which is what a spouse is nor do we share the same last names. They want him to pay my balance before they will turn on his electricity! Even though I have a deposit of $2400 with the company! And I paid $650 which would make it a zero balance in my name. This company can not be serious! $400 food has gone bad in my refrigerator. Three nights in a hotel for $250. Eating out 3 times a day the past 3 days cost $200.

I then called SCE to find out what was going on and to let them know the field agent was very rude and the invoice she left said I had to pay over $1,800 00 to reconnect. I was told to pay $17 field assignment charge, $5 check fee, $28 reconnect fee and the past due amount for a total of $379.91 which I took care of with her on the phone. It was a misunderstanding. I thought my payment was due on the 30th. They said it was due on the 9th. I was told that I would be billed for the deposit and to call back once I get it and see what could be done about it. I asked how long it would take for my service to be turned back on and she said within six hours. But she would get in touch with the field agent and see if they could do it quickly since I was turned off 5 minutes ago. I explained that I have four small children and that they have breathing treatment. I was told I'm sure it won’t be long as the agent is still close by.

After 45 minutes and nothing, I called back. This time I was told it would take one hour to hit the computers and the field agent has not gotten it yet. I could call back in 30 to 45 minutes and get an update. I explained again about my kids and breathing treatments and I was told that they have a medical baseline and if I would like, they would mail me an application but that does nothing about getting turned off. You could still be turned off and they do get six hours to turn you back on medical or not unless it’s something that my child could die from within two hours. I could have my doctor call but then all that does is go from a six-hour window to a two-hour window. I explained this is not an hour thing that if one of my four kids has an attack, they need it now and could not wait but this is the best they could do. And yes, they took the whole six hours to turn me back on.

One week later, I got a bill for $1,500 deposit to be paid in 10 days or I will be turned off. I called the first person I talked to who said if I don’t pay it, I will be turned off. Then I went to her manager who said she would ask and see if they could lower that and break it into payment. I was told they would do $1,000 and break it into a few payments. I asked on how they got the $1,500 deposit. She said two times my largest bill over the last 12 months. My bill are usually around $400 area but last winter when my twins were a few months old and very sick, I had all kinds of stuff running to help them breathe so my bills were very high. I asked about my payment from the 14-15 years. They said in the last year I have paid late and made payment arrangement so I do not have good credit with them. So why make arrangements with me only to use this against me? I was told I had until 5 that day to take that deal or it would not be good.

I then called PUC who was very nice. He put me on the phone with an executive named Jerry. He was very nice and he reviewed my account and told me I need to be on the medical baseline and so on. He would lower the deposit to $500 and I could pay $75 a month for 7 months starting in January. He also took my bill that I owed for Nov. and Dec., broke it down into payments of $75 until it was paid in full starting in January. And if I am late, it will void all of this and go back to the original $1,500 deposit plus the bill and will have to be paid in full. Now starting in January, my bill is around $400 plus the two $75 payments, my bill will be about $550 a month for no less than 7 months.

If I was having issues paying the $400 a month in the first place, how am I going to pay $550 a month? I can’t do it. It would be 16 months of these high payments and then 12 months from the 28 months total until I could get back my $500 deposit. This is unfair to do to anybody and I don't get a choice to go anywhere else. So it’s this or no service. I'm glad that after 14-15 years that I have had an account with them that I get treated this way, the rude customer service and to tell anybody anything about a timeframe from what they get and if your child could die within two hours. All of this is horrible to do and they do it all without a care.

Not long after this, I received a bill in the mail for $ 1,071.82. Not only was this a breach of their promise (as I was told that I would not owe anything for the time I was investigated), it was also a clearly inaccurate amount to charge for energy in a studio apartment over a 10-month period of time. Over this period of time, I asked for information as to how much any of these charges might be and was given none.

I believe that Edison should stand by the word of their employee who stated that my account had been reset. Also, I believe they should honor the fact that I sought to obtain and pay my bill several times over the 10-month investigation period.

In the last couple of months, Edison has reduced the bill in question to $404, and sent me a letter explaining that contrary to their previous findings in the investigation, the meters had been crossed. I simply have no way of knowing whether this charge is an accurate amount at this point, and do not believe it's fair for me to be paying this bill.

Now, SCE is holding 2 payments $65 each, a reconnection charge, and a $190 deposit (yes we had to put up $300, a lot of money for an elderly person on SS) till they figure out what happen. This was a mistake on their end and it is a disgrace how they handled it especially with elderly people living in the home. I just love loaning huge corporation’s money interest free. Something must be done to make this company take responsibility. We have owned this home for over a decade and have never had bad experiences with other utility company. May I suggest to others that they call California Utility Commission, write to the editor of your local paper, call the local news stations, ask the media to assist you, and telephone your City Council and your area House Rep.

This issue is in regards to Mercedes ** who is the owner of the property located at ** Inglewood, CA. 90304. Mercedes is an 80-year-old senior with a chronic illness (cancer). She is lying on her death bed. The only income she receives is her social security and she rents a room to a person to be able to keep her home. In 2006, Mercedes was approached by a man from Edison that slapped her with an $8,000 bill. The guy said that this was due to an issue that had occurred about 3 years back. Mercedes not having any money emptied out her savings account and paid $5,000 out of pocket leaving her empty with no money. Then for the balance (without checking her financial status), they put her on a payment plan for the remaining $3K balance so she was paying $220 a month. Then they decreased it to $110 because she begged them to. Recently, she rented a room to a friend and that friend of hers never authorized to put the bill under her name. Her friend's name is Mercedes **.

For some reason, they transferred services under Mercedes **s name. This account is separate from the $3K account. So Mercedes has been in and out of the hospital (we have that documented). She missed a few payments but made them! So then, they decided to disconnect the lights just because without notice yesterday, 10/20, and demanded 1,000 dollars upfront which she did not have! She had to ask her sister for 1,000 dollars. After that was paid, they did not turn on the lights for her. They have been abusing of this elder. All the while every time she calls for assistance they treat her like ** and tell her that she made a fraudulent transaction. Well, we are ready to file a huge lawsuit because of this issue

Today I called SCE to demand an explanation and I couldn't get past the extremely rude 1-800 lady Tricia to get to a supervisor. Even after she admitted that they received my check in their system on the day they disconnected my service, which leads me to believe that someone in their employ held my check on their desk without entering it into the system. This is the second time they have done this and I believe this is a scam from this particular utility company. What can we do to stop them?

I repaid it along with a $25 reconnection fee. I also faxed back the next day my original confirmation number. After a week, I had heard nothing from SCE and my power was shut off again. Although my bill was current, this time they said they shut it off because I owed an $850 deposit and it had not been paid. Again, I was never notified of this and why a deposit for an error on behalf of their system. I could not get an explanation for this from the 1-800 person and my power was restored again a few hours later. I was then referred to the 1-909 number for further assistance.

Here, I was asked to provide the confirmation number again as well as the phone numbers where I could have called from to pay the original bill. I was also asked for proof of payment from my bank. After providing this, I still never heard back regarding the verdict. I called tonight to pay my bill and was told again that I still owed $850 also by September 14th. The 1-800 lady told me that Ms. ** left me a message regarding this. Tracing my cell phone calls back, I have never received a message from her. Please help. I do not understand why I would be required to pay a deposit for an account that I did pay and have a confirmation number for.

Now today, I got a letter from SCE demanding a $165.00 deposit even though the account is paid in full! SCE's offer of a payment plan does not make it any less of a theft issue. Calling it a refundable deposit overlooks the fact that SCE is still extorting money from consumers for the egregious offense of being delinquent in the amount of $43.96, for an error that was not ours, but a bureaucratic nightmare that neither institution wanted to take responsibility for. Further, just how much interest, may I ask, is SCE earning of my $165.00 deposit that they are holding? Will that interest be returned to me? Heck no! This is another opportunity to extort money from the consumer while the utility company earns themselves a profit on the time value of my money.

I want this kind of theft by the utility companies stopped. We have sterling credit. We're late with this one account due to a change over from one bank to the next, and now Edison is extorting $165.00 from customers for one banking error. In the last 25 years we've been SCE customers, we have always paid on time and in full. I have also notified the Public Utilities Commission, the Better Business Bureau and the legislators representing my district. The media is next because this is outrageous.

This person was very unprofessional. He said, "No, because then I would have to drive back around the building to turn the power on." I had to walk back to my office, get my checkbook and walk around the building to the alley way and pay my bill over the phone. All because the person did not want to drive around the building to collect payment. The complete time this was going on, the employee just thought it was funny. He smiled and smirked a couple of times. I told him, "I hope you did blow out my computers or my security system by just turning off the power like that." His comment was, "Oh well, I have to turn off the power first."

I have a humming house. SCE did the same thing to my neighbor one street over. The same hum occurs in her yard. SCE must be installing these money saving, inferior and noisy units all over its territory in the yards of unsuspecting ratepayers to save money at the expense of customers' health. SCE said literally, too bad, I have to live with it because they have the right to make noise in my yard. Do they have the right to make my whole house hum 24/7/365? SCE had no complaint from me in 33 years as the record shows.

The problem arose from the procurement of cheaper and inferior transformers that are built to save money for electric utilities and have been made on a low budget with no sensitivity to or consideration for residents. It is preposterous to think that technology got worse over the past 33 years and not better. The Japanese adage is "Continuous Improvement." What happened to SCE? I would appreciate any help you may offer and the recommendation of a superior attorney as my family is being traumatized daily and my property value has plummeted.

Two and one-half years later, in May 2008, another SCE agent happened to indicate that I was still paying GS-2 rates. Dismayed, I immediately filed another request, and again, it was conveniently ignored by SCE. I finally got the rate changed back in June 2008 after a third written request. Please note that SCE invoices do not indicate if you are billed at GS-1 or GS-2 rates. This arcane demand-based rate schedule is deliberately made even more impossible to manage by concealing information from SCE invoices.

Thankfully, I had kept all three rate change orders on file, including my original 2005 form, which had been faxed to me by SCE upon my request. Although Mrs. ** at SCE in Rancho Cucamonga (1-800-990-7788) agrees that I have fully complied with GS-1 rates since March 2002, she denied my claim on the basis that I was not able to irrefutably prove that I had faxed back my request on November 1, 2005! The fact that I requested the form by fax on that date and that I still have it on file is irrelevant to Mrs. **. And why shouldn't it be? She doesn't get paid by admitting that SCE makes mistakes. After all, what can I do? Change suppliers?

So how much money is SCE trying to swindle from me? Mrs. ** was so certain of her absolute authority that she did not even bother to make the calculation. I paid $42,494.93 to SCE during the disputed period. According to SCE documents left deliberately vague to muddle any claims, the difference between GS-1 and GS-2 is 5% or more. That's $2,125.00 or more plus interest. The ever-so-arrogant Mrs. ** did offer me an undisclosed, token sum of money to make the problem go away, as if I was a nuisance with a tin cup. I refused, assuming I could easily take Mrs. ** and her attitude to small claims court and let a judge decide. At a time when energy conservation is on everybody's list, Mrs. ** is apparently prepared to say anything to circumvent the terms of her own rate contracts and punish a long-standing customer for successfully taking steps to fulfill SCE's own energy conservation criteria.

Of course, it's not that simple. The sheriff will only serve Mrs. ** in person, and Mrs. ** hides behind her P.O. Box ** in Rancho Cucamonga. Her SCE street address is confidential, somewhere in SCE's sprawling complex. If SCE has my address and information, why can't I have theirs? Will somebody out there please anonymously forward and/or publish a street or home address for Mrs. **? I'm sure there are countless other SCE customers who have been screwed by this woman. Thank you.

I called Southern California Edison when I received this bill and as usual, they made me go outside to verify my meter reading. They gave me the same "Well, that is what we have here in our system" ** line they usually do and asked me the same questions about the TVs, refrigerators, computers, people in the house, etc. Nothing in my house has changed since last month at all, not a single thing but the fact that my AC has not been running. I went from 42kw usage a day with my AC on all day to 73kw usage a day with my AC off. The customer service guy even told me that since the meter had been read (which was 4 days ago), that the meter is still telling him that we are using 75kw a day. How in the world does this happened? This is ridiculous. He told me they would do their investigation and contact me within 21 days. What good does that do me?

I've been through this with them before because this seems to happen a few times a year. We get a ridiculously high electric bill, call and complain and all we get is "Well, according to our records, the meter reading is accurate and the amount is now due". This is so unfair. There has to be someone we can call because I honestly feel we're being raped on our bills. My neighbor owns a restaurant in Palm Springs and they closed for 8 weeks and had everything shut off but one walk-in fridge. The bill prior to them leaving was upwards of $3500 when they were in full business (summer time, mind you) with the AC on 78, stoves, ovens on and all refrigerators on, etc. The bills they got for the 8 weeks of being closed were both over $3000. Southern California Edison tried to justify that by telling them they had to pay a certain amount every month just for having their services connected without having power turned off at the main box or whatever they call it.

What in the world is that about? How can that be possible? That same billing cycle, both our home electric bills were through the roof as well. We called and complained and both our meters were re-read even though we read the meters over the phone after they were already read by an SCE meter reader. We both were notified saying our bills were correct and we had to pay them or service would be turned off. To me, that is extortion of some sort because we're not given an opportunity to prove our meters are being read wrong or that our power usage is properly turning the dials. How can we, the consumers, fight these people? Southern California Edison has a huge monopoly over many cities in CA and it's not like we can say "Well, we're switching to so-and-so electric" because that's not an option unless you move to someone else's jurisdiction.

How can we prove that we're being charged way too much money? How can SCE prove that we didn't use the amount of kws they say we do when we know 100% the bill is wrong? We've been cheated out of thousands of dollars from SCE and they know it. I can't tell you how many times we received bills in the mail that made our jaws drop because they were just so outrageous and far from accurate. We have energy-efficient appliances and everything. I even had an SCE representative tell me that it is pointless to own energy-efficient appliances because they cost more money to turn on (like ACs) and draw more electricity as they run. I could not believe what I was hearing. This guy actually told me it was pointless to own energy-efficient appliance because they cost more money to run than non-energy efficient appliances. What in the world? I think GE would love to hear that, along with everyone else who makes these energy-efficient appliances. I thought the point was to save money, not to cost us more. Or am I wrong there?

Another thing. We were told that using washers, dryers, dishwashers, etc. before 7AM or after 7PM (peak hours) is when it is cheaper to do so. How is that so? Does our meter know the difference between AM and PM? How do we know we're being charged less to run our appliances at night then if we were to be running them during the day? Who decides that? I want to know that. Well, reading everyone else's complaints, I would hope that there is something in the works against SCE, but I can dream right? I honestly believe if someone dove deep enough into the files and system of SCE, there would be mass corruption found. There is no reason why people who live in the desert and have summers that begin in April sometimes, even May, should be paying outrageous rates just because we happen to use more energy in those months and because it's not "summer" in other areas of CA. Summer rates for people in the desert should begin in April, instead of July. July is sometimes the 3rd month of our summers out here.

Anyone who could shed some light on any of the info above, I'd love to hear it. Thanks for your time, I hope to hear from someone because I would love to see SCE go down. I believe they have been screwing the people of CA for many years and they've got what's coming to them. This has got to stop, especially in these horrible Obamanomics times.

Whatever they want to charge is what I have to pay or they will shut everything off. How do I find the cause of these overcharges being generated? Has anyone else had success in proving SCE is overcharging, has a problem with their meters or bill calculation and gotten the charges reversed? I have spent the last year and a half calling SCE and talking to customer service representatives who have not helped solve the problem. I have had energy audits, changed my AC/heating unit out and paid enormous bills. I am at the end of hope and moving out of my home is my only recourse. I cannot continue to pay these bills and make too much money to qualify for assistance with paying my bill. This has affected my health and peace of mind.

For the month of April however, I was only home in the weekend. I'm an anesthesia student and was rotating in Kaiser Anaheim for that whole month. I stayed in my parents’ house during the week and only came back to my apartment in the weekend. And for the two days I was staying in my apartment, I never used my portable heater, thinking that that may have caused the spike in my bill. So, to recap, I only stayed during the weekend for the whole entire month in my apartment and never used my portable heater.

I got my bill for the month of April, $150.69, no different from the bills I had for the month of February, $149.11, and March, $152. What confuses me is how could a bill be similar to what I have gotten the last two months in spite of the fact that I have not stayed in my apartment 22 out of the 30 days of the month? I called them again and they told me that $150 may just be my regular bill - a single person, living in a studio, with no washer and dryer, only had the refrigerator on for the whole entire time at low energy level, and happened to be out of the apartment 22 out of the 30 days of the month. How could that happen?

All I can say is that is absurd! Again, upon talking to them over the phone, they told me that they would do their investigation following standard procedures and let me know of the findings within 21 business days. If anybody out there can give me advice, offer help, or anything to resolve this once and for all, please contact me with the number provided. Thanks.

Six phone calls were placed to the gas company in less than five months, the last being two weeks before a tragic fire that took the lives of my two sons and destroyed my house, all of which could have been prevented had ** spent more time working on the problem's outcome.

Yes, they did leave the trailers and I had asked them to move them. They have since been moved, still no electricity. Then they said that Mr. **(the former tenant) and I had a link which was that we had a relationship thirty years ago so, therefore, I owed for the bill. Then I called the CPUC. The electric company would not return any of my calls until the CPUC called them and hooked me up with them. I then talked to a supervisor who said she had never seen any court papers. She did find them and said they appeared to be tampered with and that they would have to call the court. That was a week ago.

The electric company on several occasions said they would get back to me but never do. The former tenant has called them and said he would pay the bill in payments and still the electricity is off. Mr. ** has been without electricity since March 15. He has no food in the house, no heat, and it is dangerous in the dark. He has children. We have done all we could to give them proof that he is a new tenant, including the former tenant's offer to pay the bill.

I called SCE and told them exactly what I written above. I even offered to fax/email them my other utility bills to show them the near 50% decrease in water, gas and a copy of my home phone bill to show them the calls being made are much less because I'm not home. They, of course, scheduled a meter reading. I said I wanted to be present when the meter guy comes to read the meter. SCE stated they could not set appointments and they only have a time frame to do the read (3-5days). About 10 days later, I got a letter in the mail stating that's my normal usage and no error has occurred. I escalated the matter to a manager by the name of Joy at 800-823-2356 ext **. I requested that the meter on the home has been running since the home was built (20 years) and has to have a problem. She rejected reviewing any other bills I have showing decreases.

Come on, I live in the home alone and use it to visit with my daughter. Joy stated that since the home is vacant more than usual, my refrigerator is consuming more energy sitting idle. Give me a break. My fridge consumes energy by opening and closing it often. So now I felt she believed I'm just an idiot. So discussing this matter with my boss. She said I should talk with her son, who just left SCE to go to work for Los Angeles Department of Water and Power. Of course, I did. He suggested when I know I'm going to leave the home to stay overnight with family, that I cut off the fridge (if no food is wasted), unplug all TVs, clocks, lamps, etc., before leaving the home. Then go out to meter and count the revolutions of the meters in a 2-3 minute span. Then leave the home, giving the meter enough time to slowdown. When I return, count the revolutions again using the same time span.

I did just that. The meter has not slowed at all. So I called him, "Hey ** (his last name), the meter is still spinning the same." Yes, you have a faulty meter. Then he asked me to look at the tag on the meter, which usually shows a time the meter was last serviced. Hell I never paid that any attention. Well to my surprise, the meter was serviced on 11-6-2009 and since then my bill has not been the same. I called this info into SCE the past two days (3/27 and 3/30) to Joy who has yet to return my call. My message to her voicemail summarized everything I just wrote. ** says the meter should have slowed down tremendously by unplugging and disconnecting electrical items in the home.

I also asked the first Customer Service Rep I talked to, after receiving the notice from SCE that my usage was normal, how can my boss, brother and another co-worker all own homes where a family of 3-4 individuals live in the home full-time (one home has a pool and jacuzzi running) pay less per month than this single guy who is only in the part-time each week. Answer: We are not allowed to discuss of one person's usage versus another person. SCE is refusing to look into the matter of a faulty meter. They refuse to have a rep come here to perform inspections of the meter. Oh! I was also told by Joy that the meter slows down when it's defected and not speed up. I told ** this and he replied that's a bunch of **. A meter malfunctions by slowing down or speeding up.

Please, I need this matter resolved. SCE is not going to assist because we have to pay the funds. I want to bring my witness forward. He spent 17 years with SCE from reading meters to ending as a lineman. I'm told I have to have the $216 paid and if a disconnect occurs, I have to give them another deposit even though they have my initial deposit given to them years ago. What to do?

Edison refused to keep the accounts separate, nor send me the policy in writing that states that Edison can consolidate accounts that have the same account holder but different service locations. I have been making payments on both accounts, and I have kept the current account on Rose Avenue current and paid. I have been making small payments on the closed account and the remaining balance out of the original $283.00 is $104.88. I don't understand how and why they would combine accounts that could and will destroy the account in good standing. The damage that will result from this incident will be my electric service being interrupted due to account payment delinquency, which is due to Edison combining two separate accounts into one for payment.

My son moved back home to try and help out. Unfortunately, he only gets paid $700 a month. He turned our lights on, and the electric company is saying that he needed to pay the bill that was placed into bankruptcy. I called and spoke to Marveli. She stated that George ** was listed on my account. I explained that my husband's name is George **. My son's name is George ** Jr., as it is on his SSN card and CDL, which he gave to them the day he opened the account. She argued that the name on the account is George **. She also said that I needed to fax my BK records to her. I explained that all the information was given to Cecelia in her BK department, and that I would provide them with any information regarding my case and my attorney. I found out from the Supervisor, Mrs. **, that George was charged $450.00 for my past account bill that was placed in bankruptcy. She stated that Cecelia from the BK Department should have called me back, but she had not.

In a call on 12/29/2008, I called at 2:00 pm but I was unable to contact Cecelia in the BK Department. Left a message for a return call and she still has not called me back. I called back on 2/10/08 and spoke to Angelica regarding a shut-off notice we received. She stated that she still has not received any information from Cecelia regarding the bankruptcy. I spoke to my Attorney, Nancy **, at **, who stated that they have already sent out information with regards to my bankruptcy. My son was charged a late fee for a bill that was lawfully placed into bankruptcy and placed into a payment plan with the chapter 13 trustee. I also spoke to Carlos, from So. CA Edison Co., who stated that The Edison Co. should not charge my son for any bills that are not his. Now they shut the lights off because we have not paid this bill that has been placed in chapter 13 BK.

I was told that I had to fax this information to their investigation department and that they would call me immediately upon receipt. It would then take 1-2 business days before I could get my power restored, once they began their investigation. This happened last night (Wednesday). I faxed my information at 0745 this morning and have yet to receive a call from the Investigators. This delay is telling me that I am likely without power for the weekend. I asked them why they didn't inform me of the need to fax this information when I set up my account so early, and I was told that they didn't have the capability of knowing that there was an outstanding balance at my address (or any other)... amazing, and unsatisfactory.

I could have easily faxed it in while I waited for the go ahead to move in from the complex management. The service reps and their managers continually read off their scripts and will not give me a live person in the Investigation department to at least tell me whether I should rent a hotel for the weekend. I am furious. They simply don't care, and told me, "Right now, you're just playing a waiting game"... lovely. I am being punished for someone else's inability to pay their bill, that has NOTHING to do with me. I informed them that they need to make a policy change, to inform new customers of this possibility, should the previous renter or owner have left SoCal Edison with a balance. That way it could be taken care of before you come home in the rain, still moving in, with a carload of stuff, and have to drag it down the sidewalk into a dark townhouse (because you can't get into your electric garage door). This is unsatisfactory.

My wife and I have owned a small 3-unit apartment building since 2006, which has a master electricity meter that services only two garage lights and one electric gate. Our average monthly electric bill in 2006 was $7.11. In 2007 it was $6.50 and in 2008 we paid $9.14 per month. The rate schedule that was used by Southern California Edison (SCE) was termed a Domestic(?) rate. We paid all of our bills on time, and never thought anything about it, until February 13, 2009. That was when we received a 68-page electricity bill from SCE stating that we are now being charged for a new rate called GS-1(?) and that we now owe $567.88, because they are allowed to retroactively charge for the past three years at the new rate.

WOW!!! It gets better. The full amount is due within three weeks, and the new GS-1 rate will now cost me $30.91 per month, a whopping 3x increase. It is important to note that nothing has changed at the apartment building over the last 3 years. The only change is SCE's billing rate schedule to GS-1. We received no advance notice of this change, and now we have less than a month to pay this bill.

I am supposed to pay for SCEs mistake? I am supposed to pay $30.91 per month for two fluorescent lights and an electric gate, when I was paying less than $10 previously? Is it okay that I received no advance notice of this change, so that maybe I can plan for it financially, or look at other options? Is it okay that Corporations/Monopolies like SCE have been allowed to operate under rules and regulations that allow them to victimize consumers for the mistakes that they make internally? Is it okay that SCE can arbitrarily decide to charge the consumer a higher rate, and then retroactively collect on that rate dating back 3 years?

Is this the United States of America that we want to live in where Corporations/Monopolies can impose their unethical will upon the consumer, and not have to answer to anyone? If the answer is NO to any of the above, please contact us and help us fight for the rights of consumers.

They have already shut off our electricity once. It's insane that a monopoly like this can do as they please! Since they are a monopoly, we are unable to switch to a different provider. We have always paid on time!

I talked with the claim rep who decided after I sent him a copy of the receipt and he stated that the washer was not damaged because I went and bought another one instead of waiting on Edison to come days later. Let it be known there were clothes in the washer that had been sitting there for weeks. Edison refused to pay me for the washer I had to purchase.

I'm alarmed that I perceived Monica expressed that. While meeting California customer's energy needs, SCE routinely charges similar late fees of other customers. This is criminal; my $2.68 multiplied by the magnitude of customers here in California that may also be overcharged due to SCE's late postings. An immediate investigation by CPUC must be undertaken. A class action initiative where a large group of Californians similarly disenfranchised can collectively bring a claim to court provided an attorney through Consumer Affairs is willing to take the risk of spending time and money prosecuting the case. Bring this practice to an immediate halt and Californian's made whole.

If you add together and average all of the listed balances on this account, it comes to $385.23. Does this company have the right to charge this money and/or give such little notice in the process? Is there something wrong here or is it just us? Ethically, this behavior just plain stinks and considering that we've never had our account closed for non-payment, it seems completely uncalled for. This company knows we have no choice but to pay them in order to keep our power on. This isn't like an internet service or cable provider. We don't have any alternatives and they know it!

We need to know whether this practice is considered legally acceptable. We already know, in light of recent economic trouble, that it's certainly not ethically acceptable but legal ramifications are a whole other story. Do we have a legitimate complaint? Please help! Thanks.

That doesn't make any sense to me. We should all connect our power illegally if they won’t turn power on. We tried to do the right thing but they gave us no choice. They are trying to punish us for something that had nothing to do with us, and we don’t have any other choice but to go somewhere else for power, only them. We need to stop letting everybody take advantage of us. If they want us to play by their rules, we have some of our own. My next question is why can’t we charge them for rent for keeping their equipment on our property? They charge us for using it, why do they get out of this with nothing out of their pocket? Why does it seem the only one who it works for is them?

I am so tired of this controlling our lives, and you should be too. This is not how free people live free. People don’t ask for permission to do things. As long as we are not causing harm to anybody else, we should be able to do what we want. If you think you’re free here in the USA, you’re not. Look at all the things we have to ask for permission to do.

This sort of price gouging is also known as graft. My elected official is Senator Diane Watson, but I have yet to hear how she feels about entitling a public utility to wage a financial war on families in California.

The only way companies can stop this is by making you prove you weren't living there when the person before you was. To do this, SCE assigns you to an investigator and the investigator is the only person who is able to say it is now okay to start your services once the investigation is completed. A representative doesn't have the authority, neither does a supervisor. They will simply refer you to contact the Same-Party-In Department for SCE and provide you the phone number. I'm sure you're wondering how SCE may assume you were there when the former occupant lived there. Well, this happens when the meter reader comes by to read the meter in most cases. If the meter reader sees the same car outside or things of that nature at that service address, he/she reports to his/her supervisor that he/she suspects it may be the same customer still.

SCE also utilizes Skip Tracing in their system to find this. The only way to really prove you weren't there to SCE is to provide a rental agreement, W-2's, or something of that nature. Otherwise, they may tack the balance from the previous resident to your account. This may seem rough but the burden of proof is in your hands to prove you weren't there. I hope this helps you some, Tiffany, and I hope your services have been restored by now. If you or anyone else has any questions, you can just post the questions and I will answer with my best knowledge.

I've left them messages and I never receive a call back. I'm so frustrated with all this, I'm not sure what to do. I'm about ready to call the cops, because it seems like what they're doing is illegal. I just moved in! and they keep saying that it doesn't look like anybody even moved out. Can they do that? Nobody came to my door to speak with me, nobody asked me any questions. I didn't even receive a phone call, notice in the mail or anything about the power being shut off. It's been 1 week today, and I'm just so irritated with them. I feel like not only have I been screwed over, but that they owe me. If anyone has any advise or suggestions as to what I can do, that would be very helpful.

My girlfriend has tried to fix the problem several times with no help. She has documentation of her bills. One operator she talked to denied they sent the bill for $3500.00. She has it right in front of her and they lied. They now want her to pay the late fee deposit of $1000.00, or they will shut her off. Because of the electric company's error, she has to pay for it. Some of her friends are late, and don't run into this problem. A few times she overpaid her bill. There is something not right, and anyone who has a logical explanation on why they do this, I would like to hear it.

During this conversation, I learned that they had been sending me two separate bills to my old address. One for my normal bill which was all mixed up and another for the now required $420 deposit??? My total amount due? About $900. I cannot pay it right now and they are not sympathetic. I explained the following situation: I'm a single mom, unemployed (lost my job during the economic meltdown), still not able to find a job (since September), and I've now lost my unemployment benefits because I reported that I am taking a college course (I am filing an appeal)! We are barely surviving. But SCE wants a $420 administrative fee immediately. Is this legal? It shouldn't be. This is not a fee for services but a fee to punish me for being late twice. Before my struggles, my account was always overpaid. Now they aren't so nice and have ZERO understanding. What is the deal? People WITH money (the wealthy) are not being punished. Only those of us who have very little. I'm being robbed.

Needless to say, I just looked up my electric bill which only a couple of days prior was a balance of $56.00, well now with our New and improved meter it's $288.00!!! (Back charges) I just about fell out of my seat. So I called SCE and spoke not only to an unhelpful representative but to also a manager who was just as bad! She knew what the situation was and had absolutely no empathy whatsoever. I asked her, "If you guys couldn't come through the back gate, why wouldn't you call, email, or even leave some kind of notice on my door?" She said, "We don't do that." The only thing she was programmed to say is, "We can set up a payment plan for you."

I don't need a payment plan! I was simply asking her for a 1 time courtesy credit and realized now with the new meter our charges would be different and was not arguing that one bit. But she insisted on being rude and not willing to credit my account 1 dime because they are right, and I am wrong. There was no point in carrying on a conversation with this woman because it was obviously getting nowhere. What am I suppose to do? Go with another company? Uh no! I can't!

Even if all charges are paid in full, Edison can still disconnect my service if the second deposit is not paid. If service is stopped, the city where I live can red tag my home and evict me from the home I own. This is not unique in our area since Edison is the only electricity provider for the Inland Empire and most cities have municipal codes giving them authority to red tag homes that have any utility shut off. I can pay my bill but to have my service shut off for not giving Edison an additional $600.00 deposit seems obscene.

Bottom line, they kept my $400 deposit on my office and now make my family pay an additional $100 a month toward a deposit fund. My highest bill in 2008 was $850. These are serious crooks and the State of CA doesn't represent YOU or ME! They stick behind their friends at SCE. I wonder how much money SCE kicks back to the politicians both above and below the table. Regardless - I am sickened about living in California. I believe the state hates people and just wants to drive them out.

I was obviously outraged, and asked what the charges were about. The rep told me that I would be charged an additional deposit to reestablish my credit woth them. So in addition to the 90 dollar deposit i gave when I first established my service, they were now asking for 190 bucks plus all these additional fees whuch totaled almost 300. I am a single mother with one income and no help, so I was obviously unprepared to pay that much so now my payments have late fees and I am consistently close to having my service disconnected.

My payments keep piling up and theres nothing I can do. Edison leaves customers wihtout options because there is no other electic companies. They can take advantage and charge whatever they want because we have no other choice and they know that. They are corporate vampires.

The calls wake me up in the morning and I'm constanly be harassed.

The lastest excuse was that since I own my own business in a different town they combined BOTH my residentcial account and business - took the two highest amounts and that's how they came up with the deposit amount. When I asked how they can use both my business and residential when I clearly only had the problem at my residence - they started back stepping - the rep said that it should be only the $450.00 but she couldn't change the amount once it had been put into the system.

I asked to speak to a customer service mananger. She then came on the line and apologized for all the miss information and continued to tell me that they could indeed put both accounts together to use to collect that high of a security deposit. Then when I asked to have my accounts seperated she said that I could do that (although they are already seperated) but I'd have to pay an additional security deposit on my business (which I already did three years ago when I opened it!) She told me at that point that if I didn't pay the $855.00 that they could cut off my electricity at BOTH my residence and corporation. Hello???? I've never heard of such a thing!

Obviously I wouldn't be able to run my business if they cut off my electric for a residencial issue.

I have energy saver appliances, gas dryer, only do laundry or use dishwasher every couple of weeks, rarely use the stove or oven; microwave mostly. Lights are turned off when not in use, so is computer, energy saver bulbs in at least a third of my lights, use overhead fans and seldom air conditioner, nothing is on during weekdays except small radio for cat etc etc. So, for the month of May 2008, (May 15 through June 16), I got a bill for $139 and had not been here much, I knew something was definitely wrong with the bill. So, I checked my meter myself ( I grew up on a farm back east and we use to have to read our meters and send in our bills etc, so I knew how to do all this.), and realized I was being billed for the wrong meter.

I contacted SCE by phone and spoke with one of their representatives. They said they would check it out. Nothing happened for two weeks, I called again, they said it was being checked out and for me not to pay the last bill I received until the investigation was complete and it would be noted on my account for 30 days.

They did finally complete the investigation and did agree that the meters were crossed. They determined I had been paying my neighbor's bill and my neighbor mine. I had overpaid over $1504.52 dollars! That June 16th bill that started my inquiry had actually been $26.18! not the $139 billed me.

They sent me an itemized adjusted billing for the 2 and half years showing the overpayment, which was great and I appreciated it. However, they did not send me the next bill for June 16th through July 30th (the date they prepared all this), yet billed me for $139.53 for that period, which included a late fee of $1.25, and deducted it from the $1504.52.

I have contacted the customer Service Specialist, as the letter indicated I could if I had any questions and requested a bill showing the meter readings and kw usage for the last bill I was charged. I also requested a dismissal of the late fee, since they had all of that money of mine, so how could the payment be late, and since I had not received a bill for that period other than the statement listed on the itemized, how could I have known what to pay in the first place? Furthermore, I ask for a refund of the balance of my money overpaid. I sent the letter certified.

In answer to my request, I get another itemized statement, only one page this time, of just the last year, and no refund and no letter or correspondent reply of any kind. Nothing I requested and no explanation.

So, I have sent them another letter requesting once again, the last bill and a refund of my money. I sent this correspondence certified mail, too, so I know they already received my second letter this week.

I believe I have a right to have my money returned to me and that they have no right to keep it in their coffers to use or to keep to deduct my future billings from. I told them I want the information and a refund within ten days of their receipt of my letter, or I will take further action. They have until August 30th.

This would make a good newspaper story. I wonder how many other condos here in my community have meters crossed...or apartments and condos throughout SCE's territory. I know I cannot be the only one something like this has happened to.

I paid over $1500 more than I owed for electricity I did not use. Money I needed and could have used for other bills and needs during the last 2 and half years. Not to mention the frustration of trying to keep my electric bill down and not knowing why no matter what I did, it had no effect.

I still have not had MY money returned to me in a timely fashion even though they know, admitted to, and listed the adjustments. Also, I have spent over $11.00 in mailings to try and get my money and information I need from them and to insure they know I know they received my letters, because if I hadn't I doubt I would have received anything. It has been 2 and one half months since all this came about.

And I still don't know what my electric usage was for the period form June 16th through July 30th --no readings, no kw used--to make sure it is correct. I have been reading my meter consistently now.

On 8-13-08 I spoke with rep. Eric(rep#3212). he informed me that since I sometimes don't pay on time, sce transfered my commericial deposit of $200.00 to my residential account and add that to my other deposit of $343.77 for a total of $543.77. My question to Eric was this : If the $343.77 was a sufficient amount in my residential account to cover risks then why does sce now have to take the $200.00 deposit from my commercial account. This doesn't make sense to me.

Eric tried, in a very evasive manner,to explain sce's rational. Eric went as far as to say that sce could take $1,000,000.00 and hold that as deposit if they wanted to. To me this is just another way that monster monopoly corporations can bully the little guys.

I don't know how companies, that claim to be reputable such as sce, can tell me on one day that they are going to refund me and on a later day tell me that they're going to hold what is mine and basically give me the finger and tell me there's nothing I can do about it. I could use the $271.01 at this time , but, more than anything,this is a wake up call that steps have to be taken to encourage the growth of other competing energy Industreis.

Food spoiled, embarrassment, and unfairly treated by company

The reasons...One year ago, on July 3rd my wife passed away, at 36 I was left to raise our kids. During my wife's illness, my sister moved in to assist me in caring for my wife and kids, when she moved out she changed her address which messed up my mail, I haven't been receiving my bills, so I was going into my on-line banking and paying, but at times not the proper amount, sometimes too much, sometimes not enough. Losing my wife has made everyday life very difficult, very overwhelming. What used to be simple tasks are now very difficult, I'm easily confused, distracted, and forgetful..I tried to explain this to the supervisor (Clarise / Clarissa) but she had no compassion and no concern, she just wanted and demanded to add to my stress by enforcing this $715.00 extortion..I mean deposit.

Edison has no need to compete, so apparently they have no need to listen or care. It's a sad, sad world that this company which I've been paying every month my entire adult life doesn't care that my wife died, I'm left to try to get by, and my heart-broken kids have to experience losing our power and watching me suffer with the stress of what used to be simple...all for what could have been avoided by a knock on the door that the tag was placed and a simple question...Sir, can you pay this $52.00 to avoid the inconvenience? My experience of suffering this incredible loss has opened my eyes to the greed and lack of compassion in the world. God help those Edison employees if they experience something like what I have, hopefully then they can understand what they've been doing to people day after day.

You THINK you are getting a deal but you are not - it just makes things worse at the end of the year. Rather than relieving customers of hardships, they are creating them. THEN they want a $700 deposit ON TOP OF THE CHARGES in order to reconnect service! At this rate I'll never catch up. I've filed a complaint with the Energy Commission, and I suggest everyone here do so. These people are SO COLD - they act like robots. They do not even try to pretent to understand. Do you remember the outages we had during the summer? They acted the same - cold and uncaring. I guess that's what monopolies do to you!

I have six grandchildren. Two are asthmatic. I have to have electricity. I also use a breathing apparatus due to sleep apnea. I have no choice but to pay them to keep my service on. This is financially devastating to me. If I could switch companies I would in a heartbeat.

The representative told us to pay $200 and that our correction/adjustment would be in the range of $150 credit. WE should receive the correction billing within 10 days. It is now two months and five phone calls later and we have still ot received our correction. Every time I call, I get some story of why the correction was done done--SCE rejected because it was sent to the worng department, SCE cannot find the correction order, SCE representative too stupid to understand what is going on, etc. I am paying my monthly charges ($120 each month) but have already overpaid for the month in question to keep from getting disconnected...and yet I still receive disconnect notices each month.

There is no actual damage except that we live in danger of our power being shut off depsite my having paid over what our bill should reflect. WE still receive monthly disconnect notices and depsite my calling each month (20, 60-90 minute phone calls each time)....the matter is still not resolved.

They dug up half my lawn to fix it but at least they came quickly and the guys they sent were nice...but they could have given us a rebate or something for the inconvenience. The last power outage was yesterday 12/9/2007 and was about an hour.

Do you know how infuriating it is to have to reset all the clocks, timers, etc in the house when that happens???? I was out the payment to the electrician and we have been without power a lot lately. I think they should provide some kind of rebate for all these outages...what gives? has anyone else had these problems?

I had to wait until Monday to call at which time, I was told that I would have an answer withing 24-48 hours. On Wednesday, I still had no power and called SCE again. I was then told that they had canceled the order because of the outstanding bill. I, again, explained that I was a renter and had nothing to do with the owner's bill. I was told, again, that I would have an answer withing 24-48 hours. I am now on day 11 with no power. All of my food has gone bad, I have no heat and can do no laundry. I called again today (making the 7th call to SCE) and was told...again, that it would be 24-48 hours. Now, I was told that I may not get any power at this address until the owner paid the previous balance. So, in essence, the renter is being punished for the owner's failure to pay their bill.

Someone explain to me how this is a fair and equitable way to do business. I have to go without any power, as a renter, because the owner has not paid their bill. Has anyone ever heard of this?

Knowing this clearly was some sort of a mistake, I called SCE and they claimed I had agreed to pay back a sum dating back to July of this same year. I do not recall anything other than having my service turned on when I called and would never agree to paying someone else's debts.

Speaking with a representative I was told to fax in my dispute along with my rental agreement of when I took residency. A few days later I called them since no one called me back. They claimed they did not receive the fax so I had to refax them. I called them soon after the fax transmission this time, and they then said it was not enough information, that I needed to verify where my last residency was during this time. (guilty until proven innocent)

Now, living with my parents for over 2 years in a rural part of town where we need mail delivered via P.O. Box (but in the same town my parents live in) SCE claims that there is no proof in any of my mail sent to this P.O. Box address, therefore not valid to verify my residency during this time.

They said that this is dispute between me and my landlord now.

Is any of this legal? They refused to play any recording of my ordering conversation, only saying their notes were all they needed.

I will have to pay a $310.67 bill that I did not accumulate on the first week of moving into my new apartment. Along with using up my cellphone minutes, missing work to contact them during their working hours, and faxing charges every time they claim they did not receive anything.

Without any notice, or warning Edison came a cut off the service at 1:30 pm on July 31, 2007, we asked why, they claimed due to non-payment!!! Payment was made, and we get a disconnect notice, by the end of the day be letter, stating your service may have been cut off before you receive this notice.

WE are with Care, my son has Cerebral Palsy P and a VP Shunt, and my husband has a heart condition and Hypersensitivity Pneumontis which requires an Air Filtration system for me to breathe.

We immediately paid what they claimed I had to pay at 4pm, and requested emergency service to restore the service All the customer service people laughed, said no way, you have to wait until 8-12 tomorrow morning which would be Aug 1, 2007. Talked to Jen, Kim, Crystal and others, and every time my husband and I requested to talk to a supervisor, they claimed no one was available, and that they would call back. They refused to have someone call back. Ignored everything. Noon came and was gone, and no one showed up until 6:30 pm on Aug 1, 2007, way over the 24 hour period the bill was paid.

We suffered physically, lost over $ 150.00 in food, and expect for Southern California Edison to pay us for our losses, and their errors.

We have lived here for over 7 years and have never seen billing like this for our small home. After many many phone calls to Edison Cindy decided to re-adjust the billing and looked back at the previous month said they had under charged me and actually made my billing even higher. She finally said she would send someone to go through the home and confirm the appliances and make sure the meter was reading correctly.

The following day she sent me electronically another revised bill and then the following day I received another. This led me to call Edison back for a full explanation of what they were doing to my billing. Both my husband and I were told by Ms. M that the $705.01 was overcharged and would be credited back to me.

A few days later Cindy said that was not going to happen. Because Cindy never answered her phone that day I was given to Ms. C who after looking at the account and the size of my place agreed that there was a problem and that when there rep. came out he/she would find the problem.

She explained if the meter was reading correctly this rep. would go through my home and find out the source of the problem because she said this billing had something wrong and assured me the would correct this. The rep. did show to tell me there is nothing in my apartment to consume the kilowatts they are billing me for. But since he doesn't know where the problem is the billing stands as is. The Edison rep also stated that my apt seems to be using around 32kw but I am being charged as if I had use 87kw since Edison has been unwilling or unable to find the cause of the problem.

Edison has confirmed that the billing is extremely high and that I am paying a electrical bill much higher then I would if I lived in a 3000 square foot home and I have confirmed this with family and friends, but since their [ Edison] meter is reading correctly I have to pay the bills that I been over charged for. I have paid to Edison this year $3826.71 for an apartment that they confirmed that I have nothing that would pull such large kilowatt usage.

To add insult to injury the apartment we were living in was a 1 bedroom 700 sq foot apartment in Irvine, CA. As an SCE customer in Riverside county, a much hotter part of Southern California, we lived in a 1800 sq foot condo with vaulted ceilings and our power bill never exceeded $150. I sent this documentation in the letter. SCE summarily reported to Experian that the account is delinquent and in collections and Fidelity National Credit Services is handling the account. I feel that I have a legitimate greivance against SCE.

My credit report is showing a collections account. SCE did not fairly address my complaint before taking this action.

I asked AHS (AMERICAN HOME SHIELD) to give me another company to repair my central heat and their reply is that's the only company they work with to do the repair. I told AHS that BCS Mechanical, which is located where I live, usually do the repair in my house if there is a problem. AHS declined to take BCS Mechanical, no reason was given by AHS why.

I have to take half day leave from work and it was wasted.