Southern California Edison Reviews

When it's hot in California which is always the case lately, because of climate change California Utilities Commission and Southern California Edison Co conspires To make sure that in order for residence to keep their house cool during the heat wave Is pay your paycheck all of your paycheck to the electric company, how can you eat and pay other bills. It's not their business as long as California utilities commission is getting their cuts with gifts and vacations they're good. Now can people can afford, not their business

I've been at my address for 6 months. There has been at least 5 outages and today is totally ridiculous. 10 hours with no light in this weather they need to think about sending gift cards or something for all this food spoil.

Spent hours just to be able to speak with a human being. Kept on hold for more than an hour so I just hung up just to start service and a meter install. Called company back and again the long wait time and was finally able to open an account. Scheduled a meter install for Monday but no show. Called back again on Tuesday and the same waiting games all over. Finally spoke with a live human being and was told that the meter will be installed by 5 pm Tuesday but again no show. Not planning to call again so will just wait until they show up whenever they feel like it. How is this legal? No government oversight? There’s no other options for electricity in my zip code.

Amazing customer service by Mr. Brandon ** of the Thousand Oaks Local Planning Department. Responsive, courteous, professional, trustworthy. Brandon coordinated the project of connecting our new home to SCE via underground cables. In times when we all get poor TV service from our local government and providers, more of Mr. ** is needed.

This company knows that there is no competition so they cut costs of hiring actual human to answer your calls. The whole customer service system is managed by AI and their “bot” cannot give you any satisfactory answers! Every option on their menu takes you to an AI. I live agents are available ever and their field offices are not available to the general public to go in person! Was on the phone for two hours clicking every option possible to get a live agent to no avail! I was charged twice for an automatic withdrawal which overdrew my account!

Never seen anything like it... Power outage after power after power outage!!!! Outrageous!!!! I lived in London for 20 years and can count on one hand how many outages they had!!!! And we sent a couple of people to the moon!!!!

Edison is doing great job on the time of day usage, I have save so much using energy when the demand is less and help putting strain on critical hours, everyone should try it, nothing to lose and lot to gain.

Power is being shut off today, this is about 20th time in a year. I breed Talipia for personal consumption. Fish need oxygen, cutting off my power kills my fish. The maintenance shut-offs are to install insulators and porcelain lines which costs will only be passed on to the consumers whom are already struggling to survive. This company continues to increase costs making it difficult for a seniors to survive.

This company is the worst, customer service is like dealing with a bunch of robots who treat you like another transaction. Signed up for service online on a Thursday, no mention we had to send in our ID and SS card, on Saturday they turned off the electric stating we had to send in our documents. Over the weekend no one was able to help us. When we called on Monday morning they informed us it could take an additional two days to review our documents and turn electric on. Have my elderly parent living with us and we've been without power for days. They have no sense of urgency. It's like we are living in a third world country. I've never had to deal with an electric company like this. We pay through the roof for electric service for sub par service such as this.

I am very dissatisfied with SCE and I've just begun my services. Previous resident cancelled services April 5th which is when I set mine up. Their online services section wasn't easy to navigate. They told me they could do everything remotely on that date. Since then I have spent over 6 hours on the phone with long wait times and representatives that put me on hold then I'd have to start over with someone new. I was trying to set up online access and would never get the verification email and the representative had me try the process over 5 time while on the phone then put in a trouble ticket.

This kind of company should not exist! I used 2 weeks, just want to end with them forever, 1 Charge wrong rate! 2. Make hard for payment, call for the phone call, never reachable, 3. The system on the site, they can not find for themselves, and the content on the site is misleading people! If have $, build your own panels, it is not how much cost only, it is to avoid to involve this stupid system, inf, policy they charge on people.

I'm on the "budget" program. (average monthly bill equal year around) My experience has been anything but equal. The bill goes up and down based on a SCE algorithm that is supposed to help avoid a balloon payment at the end of the 12-month program. I just receive a bill for $320.00 that is much higher than my electric usage last month. In fact, the payment they're asking for is actually as high as the balloon payment I typically get at the end of the year. My payment last month was $73.00. Most of every other month it's $162.00. My usage this time of year is at its lowest point. I'm on a fixed income and can't take this kind of fluctuation. The whole point of the program is to have equal payments year-round. I honestly believe that it's more about SCE cash flow than anything else.

This company's technician came onto my home residence property to work on my meter without any prior communication whatsoever. I wasn't home at the time but my cameras picked it up before the power was turned off by the technician. Once I arrived home and realized my power wasn't fully working properly as it was before I left home and before the tech messed with the meter. I called to tell them all of my outlets were no longer working. My fridge was out all day. They said a person would come out that night. I waited for hours before calling back to find out that sure enough yes the new person was still on the way.

Horrible customer service wait times. A simple name change should be able to be done online. The fact that you have to talk to a rep for this and have a hold time 2 hours is not OKAY. Or at least have the option to receive a call back, damn.

We bought a large solar system for our house, producing way more electricity than what SCE is registering, meaning they keep on sending us a bill and screwing us on the over production. I am not sure this kind of fraud is permitted. I will be providing all pertinent documents to my attorney for review before proceeding with a lawsuit. Also, worst customer service, worst response, absolutely appalling company to work with.

Recently SCE had workers come on to my property with no prior communication with me of why they would be doing so. My security camera recorded their presence and I would have talked to the workers in person had I been home. I called SCE and talked to a very nice customer service rep who explained that the workers were checking my meter to make sure it was operating properly. Yeah I know why they were checking the meter...Because I've cut my electric bills to one-quarter of what they used to be by freezing in the winter, sweating in the summer and running household appliances during off-peak times...So of course this caught the attention of a corporate greedy company like SCE.

I called the CS of SCE to get my information updated. The person over the phone was a literal troll; he was raising the background volume with lots of people speaking simultaneously every time I was about to speak. This is absolutely ridiculous. I could not hear anything, and I could not resolve my issue. At this age and time, we have access to technology that greatly mitigates the ambient noise while talking over the phone device with someone. I truly believe that this technology is easily accessible by multi-million dollar companies like SCE. In conclusion, the Customer Service Rep must have been trolling to avoid helping people. God, I wish we had some other options for electricity service in the area...

This is the company from hell. Everything is just total garbage. Be it their billing statements, their (alleged) customer call line, pricing...everything. I have nothing but problems with their billing. None of it makes any sense. The whole way their pricing is, the way their rate structure is, their awful phone line. AND I am convinced they make it so convoluted ON PURPOSE. Or their whole management is smoking dope. This whole operation reeks of fraud. Why there isn't a class action lawsuit on these scumbags I do not understand. They are like some Mafia operation. We are being gauged while treated like crap. Disgusting!

How is it that Edison can be a 1 star company and we are suppose to accept this? There is no way to speak to a human being. Online support, which is only a robot doesn't "understand' the question. For reference my question was how to I add a person to my account. It is absolutely amazing to me that a company of this size, that we are forced to use, has basically non-existent customer service. I do not understand how this is an acceptable business practice. Edison should be ashamed.

My level payment plan is at $339 a month. It keeps going up every few months. I cannot be using that much electricity. SCE, then company charging me this, has no one that will answer a phone. I stay on hold forever. With the rates you're overcharging, you could at least get a few receptionists to answer pissed customer calls. Very uncool and crazy unprofessional and unethical.

I take care of my mother’s bills, she is elderly and on Social Security. Her electric bill is outrageously high every month and it keeps getting higher. I applied for the CARE/Fera program. We qualify for the program, but our household is considered “high use.” We don’t know why, we have LED lights installed in all the rooms, we had a new air conditioner/heater installed with a smart thermostat, and all of our appliances are high-efficiency. We’ve had an electrician out to check the meter and they cannot explain why the bill is so high.

This company treats the customers with no respect or understanding of what people may go through. They have shut off power without any prior notification which puts people who have health conditions where they need power in absolute danger along with causing inconveniences and situations that poor people when they can't replace food and they have health issues, it puts them in horrible standing. This company is a monopoly and it doesn't care about its customers. The ones who pay them for their ability to even exist.

No customer service number to call, no billing explanation that anyone can understand. Company is a total rip-off... Promised net compensation from solar of 29 cents per KWH only getting four cents. Company should be criminally investigated... By the way here's a way to get through to a rep...

SoCal's posted customer service phone number is a SCAM. Cannot get through to speak to anyone about their screw-up on putting an unknown phone number on my account, so that when I want verification to get into account (which has all my other information), the verification code goes to someone else's phone. I have a double size bill this month. Is someone else, who is receiving my verification code, able to pass their electric charges on to me? If I had any choice of another electric utility company, I would be there in a heartbeat. SoCal is SO unprofessional - no customer service department.

Why is SCE so bad in what they do? Because they have a Monopoly over providing electricity in Southern California. There is basically no customer service unless you are in danger and then you still have to wait for hours before anyone talks to you. Their billing with NEM is completely bizarre and intentionally confusing, until you are hot with a massive bill at the end of the year. I wish the government didn't spend money on wars all over the world, so we could have decent utility service or decent anything in this damn place. Just horrible horrible horrible.

I've been trying to just interface with that company. Today I'm still unable to automate my energy use. I can not get online energy use, I can't even automatically download the app. Even their useless paperless emails are useless. They have the total $ amount, but all other info is closely guarded. You can log into the website and usually dig down, find the pdf of the bill, and then on page 3 they reveal your kWh used, for the whole month. That's useless to somehow adjust your energy use (based on your consumption). If Edison wasn't granted a monopoly, nobody would do voluntarily business with them.

The phone service is horrible. The selections don’t allow for anything unusual, which is the only time you need to call! I selected every option on their phone tree, none leads to a person. I called five times, listen to several lectures on how to save energy and how I can get everything I need online. As if I hadn’t already known that by using less power I would USE LESS! And as if I hadn’t exhausted online options before calling. I get it, they don’t want to spend any money on anything, particularly customer service, because the customer has no choice. So why bother keeping them happy? In fact they can just shut you out, and they don’t even have to hear or care what you think. You're just a resource to be exploited, you’re not anything more, and they make that clear.

Recently for the past week, I am not able to communicate with Customer Support with SCE. I needed to extend my bill due date and change it as well. None of the menu provided with SCE is functional. It has to be through SCE. I am sure I am not the only customer who is concerned and frustrated. I probably already will receive a late fee or even worse, my power will be turned off. What is going on with SCE?

A couple of years ago they added some random person to my account and would not remove them. They gave me the runaround for a week. I talked to manager after manager going up the ladder, they still would not take this stranger off my bill. They needed the person's info to stay on the CARE program, I said, "How? I do not know this person, never heard of this person, this person is not a family member, and this person doesn't live in my house." They just kept telling me to have the person contact them. I had to close my Edison account and reopen it in my mother's name. These people are running some kind of scam and need to be held accountable, they are screwing over all of their customers.

Since the COVID-19 moratorium was lifted, this company started to gouge the price of electricity per kWh. I live in an outdated apartment with faulty windows and poor insulation. Our previous AC unit was broken, and our heater leaked gas due to eroded coils. Although this 590-unit complex needs a thorough investigation by the Housing Authority, the occupants are forced to do business with a company that is clearly engaging in deceptive trade practices by providing no oversight for their pricing. Moreover, we have no authority to place solar panels on our roofs as we are not bonafide owners, and it would dramatically lower the cost of living and improve quality of life. SCE is in violation of 15 U.S. Code § 45. There needs to be a Class Action Lawsuit against SCE for continuous violation of 15 U.S. Code § 45.

My 89 year old mother sold her rental property in July 2021. The account was closed and no bills were received. Two years later, a bill for one month is received. They are harassing my mother for payment on a zero balance closed account. And as others have mentioned, they do not speak with customers. Happy to participate in that civil suit that was mentioned on this site.

I have full solar power and haven't paid more than $10 a year since. Along come OCPA and now they charge me $145 a month (billed by SCE) and SCE rolls their charge for the month of Aug ($131) to the pay at the end of 12 months. I use less electricity in non-summer months (no AC running) so the amount owed was always negligible. So I called SCE as soon as they opened and 5 hours later I am still on hold. I am going to repost them to the the utilities commission.

They send you a bill. Then send you a past-due bill before the original bill is due. The bills don't match what is online. The due dates are moved up by weeks and also don't match what is online. The bill is incorrect and does not reflect actuals and contradicts official records if those can even be trusted. Customer service does not provide a live person to talk to. Online does not provide chat capability. I have tried for over a week to speak or access a live person. All I get is that, "Due to high call volume we can't answer your call." Feel extorted by this company - as it violates so many laws - now at a level that could be considered criminal. I have filed a complaint with the CPUC. They are now investigating. I've also filed complaints with several federal agencies as I discovered the billing and the customer service stonewalling is against the law. Since my bills are mailed to me, it also opens up SCE to other claims.

First they switched my account to paperless billing without my permission... I let it go because they said they would send me bill reminders when due...I am not receiving them and tried many different ways to contact them to speak with someone... Best I get is over an hour wait time... Can't send them an email... For a company that size making tons of money you would think they could do better than that... What a joke.

Southern California Edison is purposefully neglecting its patrons by not allowing anyone to call and speak with a live agent about billing inquiries. They do not allow emails to be sent. They charge more to make up for the profits that were lost due to their negligence in the fires. They are a terrible company and do not allow people to dispute their bills. They can literally charge whatever they want, and we will have to pay because there is no way to contact them.

Customer support service at Edison is non-existent, you cannot talk to anyone at Edison unless you are reporting an outage! My bill online is only showing the amount due, and there is no one you can talk to in order to understand why there has been a 101 percentage increase in my bill since last month. Edison is not a customer-centric company. The worst utility company I have ever dealt with!

If SCE was any corporation that makes money they would be bankrupt. I had a power failure from Hilary starting at 311 pm Sunday, no notice or notifying you all but no one works on Sunday. I experienced low voltage and major power failure to my hvac system, pool equipment, garage area, no outdoor power. My pumps failed and they don't have a clue that I am experiencing an outage. Every automated system or map I looked at showed no outage in my area. Their phone tree is a joke. Their messages vague and non informative and I am still without power Monday 8 am. My nest thermostat tells me I had a power surge. For all I know they fried my fuse box.

My husband passed away in May 2023. I’ve been struggling to work with them ever since. Not only did the agent neglect to assist me with the correct information when your spouse dies, but after I paid the balance of the account, they sent a check for an overpayment in my deceased spouse’s name. Then, when I asked how to have the check reissued in my name (you know, the person who paid the bill), they required me to wait for a form in the mail by which I was to provide the death certificate and proof of trustee appointment. After more than 6 weeks, I’m still waiting for the form. I cannot get anyone to answer the customer service phone line.

I have been accepted in CARE Program effective May 5, 2023. I live in a master metered mobile home park. The park says they have no verification from SCE that I was approved. Therefore until they receive verification I get no discount. I finally got through to SCE and asked them to send an email to verify my approval. The woman at SCE said she couldn’t send out emails. She didn’t offer any alternatives. So now the office won’t do anything without verification and SCE doesn’t do verifications. This would be described as “a rock and a hard place”! The interesting thing is that the park is getting the discount but I’m NOT!

Once the smart meters were installed, bills went straight up through the roof. Ok? Right so I even turned off my breakers and noticed I still was getting charged. They made it like oh, maybe something else is using the electricity. Covid you know- can't do poopie. So my rates keep changing. I get notices like I'm using my than my neighbors. OK- My usage is so far much less than the national average. In fact my rates are less than the average in California. Imagine now paying more than 50 cents a kilowatt?? The national average is like 11-12 cents a kilowatt. You see an appliance that says est cost a year 50 dollars ok- right that is based on like 12 cents average a year. Every time I turn my rates are increased.

In December of 2022 I applied for their CARE program as one of my dependents is on food stamp. I submitted the letter of eligibility twice and since January of 23, I have called their C/S number five times and each time get the same reply: Wait a few more weeks and check again. It has been almost 5 months since I submitted my application and nothing has happened yet. They give me the runaround. The only way to contact them is phone call and getting put on hold for over 50 minutes each time!!! They do not accept emails and have no chat feature. Only phone calls like these things were done 30 years ago. This is unacceptable but SCE can get away with it because consumers have no choice/alternative.

I have been using an approved medical device using power provided by SCE. I have tried several times to apply yet their system gives you the run around. Not able to talk to a human about applying. Frustrating!

Reported outage at 8:30 a.m, now it is 9:00 p.m. Have been told by text message it's fixed. Not fixed, haven't seen repair man at all even though I have been told several times during the day, "They are on the way." Just been basically told one lie after another. This is totally unacceptable. This is the kind of you get from a monopoly. This is no way to take care of a business account. We have over 100,000 dollars of tropical saltwater and freshwater fish. After 12 hours of they are on the way. My animals are starting to die. This company sucks.

Not only have they been price gouging their customers their customer service is the worse. The minimum wait time to speak to a representative for a non emergency situation is 2-5 hours. This is unacceptable. That's what happens when there is no one to compete against. This needs to stop.

We use solar provided by the city. We pay Edison to deliver to our homes. We pay double, sometimes triple for delivery. Ex: $50 usage, and $150 delivery for a $200 total bill. Edison uses usage their rates for delivery. I continue to complain. But if I don't pay... I'll be in the dark. I must pay for Edison's upgrades and wildfires... I am definitely not paying correctly for my usage. This should be ILLEGAL.

I purchased two battery backups from Edison and paid 20,000 which was most of my savings, I was promised they would rebate the entire amount back after my solar and batteries were installed. I have Multiple Sclerosis and my husband is a veteran, after 6 months of waiting they said we didn’t qualify to get our refund. They stole our money and left us with hardship. Evil thing to do. Don’t trust their rebate promises. :(

I appreciate that I was helped and the customer service was friendly and they also helped with resources. I’m grateful they worked with me. At least they care of their customers. I’m very grateful. Thank you Edison.

Sad. I was on program to even bill. Never missed payment and conserved. Got whopping bill of $792 besides my regular bill. They would not lower payment even though I'm on fixed income and a senior. I need refund.

They’re charging me for my apartment and another apartment in the same complex but it doesn’t belong to me. I called at least 5 times, try to tell them and No results. They’re just keep sending me the bill.

I tried to transfer our service by following their link. It wouldn't accept our address. I tried it several times. Eventually I was able to talk with a real person. She was able to help us. She was great, and very helpful!

ZERO stars f I could! Constant issues with billing to the degree that they omit produced solar energy for 4 months due to meter outage and bill me later for those months where I usually overproduce past my usage as in the 10 consistent years prior. Refused to give credit or utilize previous years production data to make it right. Reached out to PUC, useless measure as they are part of SCE... Worst utility company ever, to reach customer service is a "2 hour wait on hold to talk to someone" nightmare at any given time (Covid's fault, of course...). Billing delays, website down, payment tool on website non functioning, unable to obtain solar energy production data, the list goes on and on... Terrible organization...

There are only software capabilities to report an outage today and no information on why the outage has occurred in my area. After multiple text messages telling me that the power would be out 8 hours, it was suddenly on within an hour. Terrible terrible customer service, and they don't even accept emails.

After 10 months of having my solar system installed and SCE permit SCE has failed to put my account on the NEM 2 plan. Having worked 40+ years in the same business out east with multiple firms Top Management would not accept such poor performing Customer Service processes. People down the line have been great but… Avoid solar unless it’s just to make you feel good. Do not trust SCE to allow any opportunity for savings on solar electricity you generate and pump into grid! A shame no one at SCE willing to take ownership of my dilemma.

SCE has horrible customer support. It’s impossible to reach a representative over the phone, they don’t have a contact email, and they don’t reply adequately to Twitter or Facebook DMs. I have tried multiple times to communicate a simple request, but each time I either get no response or a scripted reply that completely ignores my question. After neglecting to even address my basic question, the DM chat is closed by a bit and I have to reinitiate it again, hoping for any sort of adequate response. It should not be this hard to contact a utilities company, especially when it’s a monopoly so I have no option to pick another.

Called SCE regarding bill. Bill has doubled. Ask them to check bill, they claim I use double the normal. They also won't check meter due to it smart read meter. Lousy service. Talked two customer service reps, no solution.

I'm on the C.A.R.E program for a reason. I'm on a very fixed income every month with 2 children. Single mother trying to raise 2 children in high school. They don't get home until 4 o'clock in the afternoon.. Your new added rates are killing me. And now you're gonna raise them again and the hours between 5 and 8 PM where my children are gonna be using the TV and their iPads for homework and other things. You're going to make my life even more miserable than it is now with your new almost $30 tag on to my already way too expensive $50 bill on the care program. You really need to consider that with today's technology and the fact that you're making people pay for having to stay home because of covid is criminal. Exactly how do you justify charging a poor family $80 a month for electricity?Before covid my electricity bill was about 35 to $45 now it's almost $70. Shame on you guys.

Edison is a monopoly, providing power in our area. We have been customers in one location or another for over 50 years. We now live in a mountain community and Edison's dependability has varied from year to year. In the past three years, outages are more frequent and come often without warning.

Where we live we have no other options to choose from! It’s been monopolized! The prices are astronomically high especially for a one income family. Customer service has no flexibility in addressing the root of some problems. Example: We never asked to be put on a care program. It happened by mistake and once the issue was discovered Edison wanted all the money back that they didn’t charge us for. The monthly payments were coming out of the bank automatically and we thought nothing of the rate until a late notice came due of over $600! We were just told, "Yes Edison made this mistake and now You have to pay us for our mistake!"

You don't have an option to email, talk to, or ask a question. It's absurd considering they tripled my bill and I can't ask someone to come check my service because I saw the electric bills from previous tenant and they paid nowhere near what I am paying.

When I try to look up my current bill it downloads a bill from 3 months ago. There is no email address and the phone lines make it impossible to get through to a person or report a problem. One month we didn’t get a bill and the next month it was twice the usual amount. I’m afraid of what will happen when they finally get their act together.

For the amount of money I pay monthy you would think their website would at least get updated the the stupid link my account? Especially with this new account numbers they changed that took me a month to get. Can you just not get rid of the noise and just let me put in my account and pay my bill without having to checkout as guest?

I am a resident in Monrovia, and am new to this coast of the country. I live with my boyfriend and we both work from home. In the hottest months, we would keep our AC at 75-77 degrees, which is still hot for my partner, but less so for me. Other than the AC, we both work on computers and have the basic amenities of any home. In July I received a bill for $486. This shocked both of us. We made an effort to turn off the AC during the day and to keep all the doors closed to not let any air escape. in August we received a comparable bill for $426. I called the California Public Utilities Commission, and they were just as shocked as I was at the astronomical bills. The CPUC connected me with an executive at Southern California Edison, Yvette **. Yvette coldly informed me that it was my fault for my high bills and that if I keep my house at 75 degrees I'm going to just have to pay for it.

Moved to Corona recently. The kwH is $0.22 here where in Irvine it is $0.11 and Riverside $0.16. There is no rational explanation for this outrageous price. Their customer service is also very slow to respond. It looks like this company is taking great advantage of monopoly...

It is absolutely astonishing to me that we, as tax paying citizens, can allow a government mandated monopoly to constantly fail us year after year because the summer gets warm. I am absolutely over them starting forest fires due to poorly maintained equipment while charging me a premium for electricity IF the grid is stable enough to supply us. We pay good money for incredibly poor services in this state. It's an absolute shame that anybody would have to put up with this year after year. Maybe one day they won't set fire to the countryside but I seriously doubt it. They are the electric company version of Nestle.

I am a general contractor trying to re-build a home for some really nice folks whose home was destroyed in the Bobcat Fire (Edison started the fire). I need to set an appointment to have an Edison rep out to the property but I cannot get a hold of them. First call I was on hold for 2.5 hours before finally hanging up. 2nd call right at 7am, the outgoing message said approximate wait time 1-5 minutes. 2 hours later, I finally hung up. They burned down these poor people's home and you can't even get them on the phone to help?? I am in complete disbelief. How can they get away with this??

On 4/8 I was charged $400, (which I pay Edison a year ahead so I have a credit). That night a duplicate payment was to be charged for another $400, but I was able to put a stop payment on my account before it hit. I faxed in my evidence, and 2 weeks later, still no response. Just that a new billing software was put in, and I have to wait. In the meantime, the 2nd potential charge was stopped from hitting my account, but they took my 1st $400, and my Edison statement does not reflect my credit for the year.

For the last 2 days I have been trying to contact So Cal Edison by phone. Yesterday I was on hold for 1 hour and 30 minutes before I finally hung up. Tried it again today waited over an hour before I hung up. The recording blames the wait times on some upgrade they have installed. Wouldn't you think an upgrade would improve the system and not slow it down. Disgustingly lousy customer service. The public utilities commission should investigate this because the public has little or no access to their information. Too bad we don't have options if we did I'd switch immediately.

Worst company in the US. No e-mail service to contact them. Normal wait time is over an hour, no matter when you call. On-line is out of order for the last month. HORRIBLE company. We need to lobby for a different company in South California. They change the customer number for service without informing the customer, so paying a bill via phone is IMPOSSIBLE. I would rate them a zero, not even one star.

Edison is less than honest in their billing. But I have only experienced this since they had been accused of it had been determined they are responsible monetarily for the huge wild fires in California in the recent past years. In the first few months I had not received a bill by mail, and figured I had turned on paperless billing at my current address and after going online to pay my bill and tried several times to log in but failed. This being the 3rd month of my residency. They told me my account had not been set up because they had issue with billing. I continued to phone them a few more times and they had the same simple word for word answer that I had received inquiring about my bill, the answer was odd to me and always the same specific wording- "they have been having billing issues, they would send an email when it's fixed and I wouldn't be responsible for any late fees".

I've had solar panel for 3 years. Every single year my system overproduces what I use by @3500 kw per year, and they think I owe them over $3K for each year. They won't send a tech to look at my system and keep giving me the runaround and not responding when someone needs to come and see their meter system is not functioning properly. What can I do?

I signed up for this program to save money on my electric bill. I was told it would only be up to 6 hours a few and only when necessary and would not damage my unit. Each time they turn it off my unit does not reset until the next day and this is after I have to turn the breakers off and on 3 times. So I am without air for 12 plus hours in the heat of the inland empire. Sce decision to turn off the ac unit during the heat waves when the temperature are at a high dangerous level is beyond me. I have high blood pressure and my daughter has a new born baby at home. I contacted SCE after my air was off for 5 days because of their program and I told them I was falling Ill, my daughter was having nosebleeds and the baby was getting heat rash and unable to sleep. I demanded to be removed from the program due to health issues as stated in the contract I have the right to cancel before 12 months.

I have been denied service while maintaining a good payment history, I have been charged for services that were never used, treated very poorly by the staff and even had one staff member use profanity during the call. I wish that there was a different company to go through, however there is none. If you you move to California beware that you will have to use these scammers and will be provided with profanity, horrible service, and most likely be denied service even if you pay your bill on time.

We received a letter from what looks like a third party, "marketplace" (Edison?) that we had used more electricity than anyone else in the neighborhood. Not possible, an absolute lie! What is clear, that Edison is basing their billing on this marketplace info, not on a "ghost" employee supposedly reading the meter. This story is way too long to tell all that has happened, but we were over billed several times. We started taking pictures of the meter and it clearly shows that the numbers on the bill are way off compared to the real meter read!!

I am upset about the current information about power outages in my area. First, I did not receive a notice about an outage on February 8, 2020 in my area. I received a text message yesterday, February 7th stating that my power would be out on February 8th from midnight until 2:00pm on Sunday. My neighbor said she received a notice stating power would be out on the 8th from 8:30am until 2:00pm on the 8th. It was confirmed by a phone call to SCE. It did not happen. I checked the website map and was even more confused. It was perhaps the most confusing map ever with no explanation as to what the colors meant. Secondly, why is this work (requiring an outage) being performed on a weekend when families are home? I am sure the employees doing the work are being paid double or triple time which will be passed on to the customers. All around VERY POOR planning and information on the part of SCE.

My bill for Edison showed electricity was being used in my home during a power outage in my area. I called and informed them it was incorrect and received a call back 2 weeks later. They sent out a technician to test the meter, which showed a dip in usage when we didn't have power. The lady dealing with my case called me back and told me the opposite, that our meter matched the information they had. I was at home without power for 2 days and I find it very concerning that Edison is claiming they do not know the correct dates and times a power outage occurred...It's also very concerning that they are claiming our meter is accurate. How long have they been overbilling us? I will be filing a claim with CPUC.

We installed rooftop solar January 2019 and were forced to a net metering TOU plan with SoCal Edison. Since that time until now, SoCal Edison has never applied our credits for solar power generation. We recognized this excessive billing scenario in late 2019 after wondering why our power bills month after month seemed to never reflect the projected lower monthly amounts our solar vendor sales person had forecasted. So we called SoCal Edison Dec 2019 to inquire about the accuracy of our bills and were informed that they were aware our bill was not correct. They were aware that many accounts had not been properly profiled for net metering and all those were being overcharged.

This utility should be shut down for incompetence. I lived in an apartment for 1.5 years and they billed me monthly for a few months before letting me know that they had some sort of issue and couldn't bill me until much later. From March 2019 until I shut down my account in October 2019 I had no bill. I paid $99 to shut down my power and turn off my account. Then they sent me a bill a month later with no explanation for another $90. They sent me reminders about it until January, so I finally called to ask what the bill was for since I shut down my account and paid the closing fees. They let me know that it was my late bill for March-October, with no explanation for how it jumped from $90 in November to suddenly $204 in January.

My family lost the back of our house, back yard, trees, plants and our fence melted. Our power was shut off on the morning of the fire, we had NO notice until the fire was on the hill behind us. In addition to the loss I already mentioned, we had gone to the grocery store the night before and filled our fridge, that feeds four people. I work for an amazing company that reimburses you for loss during a natural disaster. All I needed from the electric company was documentation of our power being shut off.

Their website is inadequate by fact. They do not allow the user to transfer to a new bank account. If you do this, they will get confused. If they charge the old one, which they will. First, they will send many letters and charge fees. Then they get paid plus interest. Then they block you from paying future costs, unless you drive 40 miles to a collections service to pay cash in person. Excellent idea from people who do not live in the real world.

I moved to Irvine in February 2019 and since then no bills show up on Edison website. When I called them 3 times during the last 6 months, the answer was always the same - they have been having billing issues, they would send an email when it's fixed and I wouldn't be responsible for any late fees. I am planning to move out in 2 months and honestly, have no idea whether I am going to receive the bill (which I suppose will be a large amount if I do) or not.

After receiving a $750 bill for August, 2019 I decided it was time to get serious and investigate what the loads are and minimize any I can. I am an aerospace engineer and am fortunate to have the test equipment and knowledge to do this task. Using the Edison Daily/Hourly usage web application I was able to reduce the daily usage by 50%. I also had a consultation with a solar company and want to consider going 100% solar and get Edison out of my wallet. Unfortunately, Edison stopped providing daily/hourly usage on Sept 12 and it is now September 20 and it is still not available.

I run a small business with my wife and because are payments haven’t been on time, they are charging us $2155 as a deposit or they will shut our electricity off. We service a small community and are struggling but that makes no difference to them. They have the monopoly and do whatever they want. If we are having a hard time paying a $900 bill, how do they expect us to come up with $2155 for them to hold as long as they want? We still pay them every month. I don’t get this, I wish we had solar!

SCE is choosing to shut down our power for 3 days (8am - 4pm each time) in the span of 12 days during the hottest time of year - where temps have been high 90s and low 100s. We only receive a ~5 day notice in the mail and cannot reschedule. We operate an STR business at the home and 5 days is not enough time to make other arrangements with guests. This is damaging to my business and unacceptable. When called to inquire I was told "sorry these are necessary" and "they happen all throughout the year" (even though we have had this house for almost 1 year and this is the first time this has happened).

We own a short term occupancy in Ojai. We received notice that the power pole servicing the rental needed to be replaced. The days it was scheduled for replaced we had clients staying in the rental. Even though the power pole was installed 35 years ago they said it had to be replaced that day and refused to reschedule even though I gave them numerous open days. They did not want to hear it. Very rude and unhelpful supervisor. Their action ruined a vacation for our clients and caused financial loss for my family.

I called to find out my usage data and was not told why it was left out. I also asked last month if my bill would be cheaper if I opted out of CPA but was not given an answer. Just that they couldn't tell me anything definite that I should call CPA which I did but I was still given the runaround.

This information is provided for those who may have been having issues with accessing usage data on the SCE website. After 3 months of not being able to view my usage, and after numerous phone calls to SCE inquiring as to “why”, and having been told time after time that they were “working on it”, I finally spoke with someone in the tech department of SCE today who informed me that SCE usage data is “NO LONGER AVAILABLE TO THOSE WHO DIDN’T OPT OUT OF 'CALIFORNIA POWER ALLIANCE' (AKA-CPA).” I asked her why SCE management - 1) decided to do this and 2) didn’t have the mindfulness to present a notification on their website informing customers of this change? She didn’t know, and suggested that I speak with a REP from CPA to see if they provide usage data and gave me with their phone # > 888-585-3788.

No bill posted to my account since March 2019. I paid my last bill on April 4, 2019. The last communication I received from SCE came via email in April, saying that I should look for the energy credit on my next bill. That bill never came, and when I check my account online, it lists no amount due, no credits, nothing. I have called the billing dept every month since then. They keep saying that they are having "billing issues", and the last person I spoke with said that it is affecting 45,000 customers...

My application for NEM was terminated unfairly. During the application process it was never DISCLOSED to me that there was a 10 day response limit. Thereafter another application and payment of $75 is necessary. Hard to believe considering how technical and difficult the application is? This is not how professional people work, they disclose up front what the time line and restrictions are not after you paid your fees from a technician down the line.

Edison is a crooked company. My business account at one time was past due, and with my own faults, I forgot to pay it that day before 5 pm on a Friday. The electricity is needed in my business since it's a restaurant. The past due balance was $1,157.00. I then went to a location that takes Edison payments. When I got there, they told me my actual that was due was $3,900, due, to a new deposit that was required to turn back my electricity! I was planning on paying that kind of bill. They wouldn't work with me and demanded it or no lights! I had to shut down my business the next day to get the deposit together.

I have been trying to get a bill from SCE since 10/2018. Seems SCE can't figure that out maybe after tweeting this out someone will step up and fix the problem. My last bill that I have received was 9/2018. I called when I noticed my meter said FAT ERROR and that was back in October - yes 6 months ago!!! I know what that means - my meter is not working. Since then in January they said, "You're right, your meter was not working" and they came out and replaced it. I have spoke to several people at SCE 10+ and they keep saying it's a billing issue, It's really an SCE employee issue. I am putting Southern California Edison on NOTICE that I will NOT pay an estimated bill and I want to see day to day usage. I have been with SCE since 6/88 and have NEVER been late on a payment. Come on SCE. Get it together!!!

I moved into my new apartment back in April of 2018. I paid my deposit and thought all was good. From May of 2018 up to January 2019 Edison did not bill me for my usage. Whenever I would log in it would say I have a credit but would never show I had anything due. Now they are charging me $478.25 for all the months THEY forgot to bill me for. I called them to dispute it and the representative on the phone told me there was nothing they could do about it and since I used the electricity for all those months they couldn't waive or lower any of the fees although they messed up. She told me all she could do was apologize for their mess up and set me up on a payment arrangement.

I had a very similar problem another person complained about. I have had non-stop billing problems for the past year. I was doing auto pay for a while with SCE. My bank account got hacked, I closed the bank account and I stopped Auto Pay. They didn't stop auto pay. SCE continued to bill my closed account and when the payment was not made, they refused to allow payment by check or online and reported to the credit bureaus. I thought, not problem, I will call them, explain the situation and they will fix it, like most other responsible businesses. I have been a customer since the early 1970 with a stellar payment history with SCE. They will fix the problem. Nope - you can't talk to a human being as SCE. (I won't even launch into why we have the highest electrical rates in the county - explain that to me.)

I recently paid my bill using the app Jan 23. Same day I paid my gas bill. I was prompted to enter my bank account information. This was the only way it allowed me to pay it. Today I received a letter stating I had a check restriction and will not be allowed to pay online and I need to pay them for the returned check. I called and after talking to a rude representative Ruth (she didn’t care to talk to me or explain what was going on just passed me off to someone else). I found out that the system used my closed bank account even though I updated my account information TWICE. So every time I sent paid it returned with a code account closed.

I moved from my old address to the new one. The service from SCE was moved. But the billing was still ongoing. It was just a little amount of money, $15.96 but it was just frustrating that they moved the service but still billing me from the old one! I told them, and said from the billing department that yes, I called and canceled and moved my service, but for some reason it was not shut off! And now they don’t want to waive the $15.96. I don’t see the logic, I don’t understand and I’m really pissed off. I spoke to Amanda at the billing department from SCE! So ridiculous.

I received an email from SCE confirming that I made a payment on my acct. Email contained a lot of my personal info including the bank acct # I used to pay my bill. I felt this much info didn't need to be in an email so I tried contacting SCE by phone (the only way, they don't accept emails) I was bounced around on the phone from menu to menu with no way of contacting a rep.

For over three weeks, I have daily gone onto the SC Edison Website to obtain our last three bills but that function still does not work. I called Edison over a week ago & was told they were revising their website & it "needed just a few more tweaks." Really? Why would any company put a website into production without all the functions? Edison emails a bill with a due date, but won't provide a bill so verify. Isn't that on the verge of fraud?

I called to connect my electric to the residence due to a mishap with the location I’m renting through. I go through the process run my credit with a soft hit and provided all supporting documents as disclosed to the email needed. I then ask for a timeframe in regards to when the services will be back available. It was explained same day. As with a smart system they just have to send a signal and to call back if I haven’t received any power before I got work. I get home, no power, kids out in the dark and I have to make arrangements Edison states they aren’t responsible for. I then reach and escalate the matter to a supervisor David and I’m provided a poor response in regards to the account. It's noted and all that. There's nothing that can be done as we need to wait the business days it requires us to address the matter.

Since July 2018 I have been expecting a refund from a deposit made to SCE. See account # **, the account is inactive. Please take care of your customers!! Pay the deposits back!! How much longer we have to wait!!

They shut off my electric, to get it back on I have to pay cash right away before 7pm to get it back on same night. $1154.00, 25.00 reconnect fee, and deposit of 2600.00 had to pay $3,770.00 before 7pm to get it back on same day, which I did... 12 hours later still not on! Stated on my receipt would be on in the next 4 hours... Never did! I asked 3 Edison reps how they come out with the amount of the deposit?? They all said they get your highest bill in the last 12 months and multiply by 2 , which that's against California's State regulations!! Hahaha, I've already done the paperwork for a class action lawsuit on deposit charging. Edison isn't so bright... hahaha... and I filed a claim to get reimbursed for all of my time, gas, and wages, all my overhead, like the loss sales for the day... remember people the bigger the company the better to sue them for wrong doings... have a great day! LOOK UP THE lawsuit to join...

I have been an SCE customer for 50 years and a SCE retiree. I liked logging in and paying my bill by "ECheck." It was convenient and free. I would also pay ahead with sometimes up to $200 that covers 3-5 months. Loved it. NOW they are connected with JPMChase and charge $1.65 for any and all online payments if you don't have automatic direct payment set up. I NEVER have, nor will I ever have in the future, automatic direct payment set up for ANY company. I will have to go back to the old SNAIL MAIL I guess and will now always wait until the week of due date to send in. Customer service is going backwards.

I have been with SCE over 28 years, 17 whole living I. My current home obviously they ALWAYS get their money. Most recently my bill has tripled in amount dues, the bill is so confusing even the customer service department has difficulty explaining or understanding what it means but always manages to make it benefit SCE. I finally decided to go ahead and avoid the confusion by enrolling in auto pay on Sept 1, 2018. This same day made my payment of 501.17 bring me to a zero balance. I then get a disconnection notice a few days later, since I’m enrolled in auto pay I figure, the payment is just taking a few days to process, call back to SCE and they ensure me that I am Indeed signed up for automatic pay not to worry.

In December 2015 I moved into an apartment in Palm Springs, California. The electrical service at my complex was installed in July 2015 about 5 months before I moved in. Shortly after moving in I noticed a spike in my electrical bill so I contacted SCE requesting that they send out a technician to investigate the matter; from December 2015 to December 2017 I contacted SCE approximately 10 times. In December 2017 SCE sent out a technician to my complex when my neighbor's service was mistakenly disconnected. During their investigation SCE learned that the meters in apartment 3 and 4 were crossed. At this point I have overpaid an estimated $200.00 for the past 2 years; to make matter worse SCE is hounding me for an unpaid balance of $1,600.00 and have disconnected my service twice. I'm presently looking for legal assistance to help me resolve this matter. I can be reached at the following email address: **.

I have take over a business. I never know my unit have 2 meters. Meter on my name since transferred to new owner no problem because I taking care all my bills never miss or late (this meter is outside the building). Now, SCE turn off my service with the reason this meter (inside building) never paying the BILLS since 2008. All the prior owner of this unit, they never know either. They said, the bill is more than $15,000. If a person, does not pay the bill, then get a NOTICE, after that will shut-off right away. 10 years. Never Shut off... They ask me to taking the bills then service is on. IDIOT. Period, if I suppose to pay the bills. I am telling to all my friends, they laughing and response "Idiot... Are you kidding me?" SCE... Is untouchable... Only SCE providing energy here.

I am paying upwards of $450 a month attributed to that high usage BS. Ok, so I used my air conditioner more than normal because we had a hot California summer this year. My bill has literally gone up 50 to 75 percent every month. Is solar hitting you that hard SCE, that you have to piss on the consumer? Someone needs to investigate the logistics of this crappy overcharging racket. Just because SCE is seemingly untouchable, somebody must be making noise about this scam. Or maybe we are being herded, like sheep, to solar. Funny how a power company can make you feel powerless... pun intended.

I have been unfortunately a customer with this disgusting company for many years. I am 83 years of age. My daughter takes care of everything for me because I do not drive and I do not use the computer. When the bill was due my daughter was out of the country and I didn't know the bill was due. They turned off the electricity and now they are asking for a deposit. I explained to them the situation and they did not care one bit. I showed them proof of what they asked for which was my daughters itinerary so I can prove to them that she was out of the country that morning and that she came the same day from her trip when they shut off the electricity. Then they came up with another excuse that they didn't care meanwhile they told me to show them the proof.

I keep hearing from SCE that I'm using too much energy and if I need to be cooler, to get in my car and drive to a local library that has air conditioning. I have air conditioning and don't use it for more than 4 hours a day. There is also a gadget on my air conditioner that allows SCE to turn it off if demand is too high. I'm 82 years old and have shortness of breath. I don't think I should have to drive somewhere to cool off. What's wrong with these people? I pay my bills in full each month. I think that's good enough. I cannot deal with the 80 degree heat and need them to give me a break.

Fifth All Day Power Outage. Repeatedly over the course of about a year SCE has felt it just fine to turn off power generally about 9 or 11 hrs (they have not once finished before their planned time of 8 hours) in the most critically hot time of the year for our location. This has occurred repeatedly last summer and now this summer. They are replacing power poles which is fine; however instead of doing the work with a single outage to each neighborhood and moving on, they keep returning with zero concern for elderly or infirm residents and pets that can potentially become critically ill from the heat.

This is the worst company I have ever dealt with. The first widespread power outage was supposed to be for a few hours. They were analyzing it. Why give an estimated time if you don't know what it is. Ridiculous. Every time you called more extensions and lies. Two days without power. An entire refrigerator of food gone. They said faulty equipment. But they fixed it. Happened again last week. Are we still hooked up to faulty equipment? Did you just say you fixed it so mad people will stop calling? Third time, power out. No idea of any restoration time but they're on it. I guess I'm still hooked up to faulty equipment or they still haven't fixed the original problem and just keep stringing everyone along. No confidence in the equipment or the company. Wouldn't trust you people with flashlights. Worst utility company EVER.

I have been trying to find a way to get back. Without a problem with this company. Due to me accidentally forgetting to send a payment on my security deposit. Every time someone misses a payment I guess they have to pay another deposit again.

SCE is a great company that focuses on customer satisfaction as well as focusing on the welfare of their employees. They are great! This huge company actually cares!

I find it hard to believe that when summer comes, I don't ever turn on my A/C but yet my bill goes up. I wish there was a mock house used by investigators to see if the billing is correct.

So. Cal Edison has always responded to a service call quickly. Always professional and courteous and on time. Any power failures have been corrected quickly.

I'm very satisfied with this company. It took them 3 yrs to credit my deposit but it had interest to it so that was fine with me. Thank you.

A generational electric supplier. Still think it's way too much regardless of whom you're with. But SCE has great rebate and also low income schedules and are always able to push bills if you can't make the due date. Great for outdoor overhead powerlines and tree trimming at their expense.

Southern California Edison is extremely expensive and abusive increasing rates, especially when you are retired and living in a fix income, very frustrating. They should be more considerate of customers, I wonder about the kind of salaries their management earns at the expense of their customers like myself, I am sure well above of what I ever earned.

SCE is a monopoly, and they know it. They are in perpetual negotiations with the Public Utilities Commission for ever rising power charges. Their product is over-priced and the reliability is questionable. I have had several outages lately, the longest being over 12 hours last winter during a heavy rainstorm. In addition, their tiered charging structure penalizes the customer for using Air Conditioning when we need it the most. I'm retired and my sick wife and I are normally stuck in the house on hot summer days where the outside temperature often exceeds 90 degrees. Our bill is outsized compared to the power we consume when compared with neighboring communities such as Anaheim. SCE is not a customer-friendly company.

As good as a utility company can be, Southern California Edison fits the bill, no pun intended. My dealings with them have always been positive. No issues.

A couple months ago we received a letter stating we use more electricity than our neighbors. I think Edison was hoping that we don't talk to each other because every neighbor that we talked to got the same letter. These ** are feeling the loss to solar and they are trying to recoup the losses from all the current customers. CROOKS!

We live in a 2 bedroom apartment and the billing is more than the 5 bedroom home with pool we previously lived in. SCE is unwilling to assist in determining the high cost accrued by residents here at the complex.

These people do not care at all about their customers. They have the least helpful Customer Service department I've ever seen and their Bill Pay by Phone is a complete scam. In November, I paid my regular account and my deposit account (which I had to have for missing a payment arrangement on one of my horrendous summer electric bills) over the phone using my bank debit card. I got confirmation #'s for both transactions and didn't think anything of it until I received a disconnect notice in December on my regular account. After finally getting nowhere with the CSR on the phone, I reached a supervisor named Anthony, who seemed to actually care and want to help. He even gave me his DIRECT LINE AND BUSINESS HOURS TO CALL HIM DIRECT - so - today when I called him about my deposit account disconnect notice he said he was busy on calls and that his direct line isn't for regular customers to call in on...ha!

So for the past 4 years, my neighbor and I have been paying each other's power bills, this is because SoCal Edison had made a mistake and crossed our meters during set up. This had gone unnoticed as our bills were similar until this summer when my neighbor's power bill went up to $300. After that, he went on a 3-month journey of getting the runaround from SoCal Edison until they finally found the problem of switched meters.

Power got shut off around 10 AM. Went outside to investigate, and saw a bucket truck parked in the middle of my small one lane road. I went outside to investigate the time and duration. Upon reaching the supervisor Richard ** of JLS Engineering, I was informed that the power would be off until 2 pm. As I normally work from home, I told him that I had to get out and this street was the only way in or out. His immediate response was "Well, we had let everyone know two weeks ago" and shrugged his shoulders. To which, knowing this was not right, I asked for his name and who to complain. When I returned with my camera to film the actions, he finally got his truck to move and maintained he never said he wouldn't move.

Recently my mobile park converted to meters. In which my power was turn off without a notice from Edison. When I try to call I got transfer like 10 times by so many represented I lost count. After trying so hard and getting nowhere and 2 days of no power, my food went bad, we lived in the dark. My wife and I decided to keep calling until we got an answer but not only did they not help no one seem to know how to help us. The manager at out park said on 3 occasion Edison had to solve this and Edison said it was the 3rd party working on them. Finally we got a hold of the 3rd party and stated that it was Edison fault.

Came home from work electric was off call Edison. They said PayPass due amount, $5 reconnect fee and a $260 deposit. I explained to the lady that I had called in yesterday to complain about the current bill amount. She said she could see that I spoke to someone and I told her if the representative would've told me the service would be disconnected I would've had her make the payment. I've been a customer for 11 years and my service has never been disconnected that they should waive the deposit.

Power got shut off without notice due to a misunderstanding. Made several attempts to contact them and fix mistakes. Been 8 days already. 9/20-9/27 no power at all. It's hot and we need light. Using a generator doesn't work too much for all appliances. Have elderly and children here and Edison just turned their backs on us. 1st time in 12 years light had ever got to this point of being disconnected. Now they want a 800 deposit plus the bill which totals 1400 to turn on service. No help, no customer service, no supervisor, just always saying, "No, there is nothing we can do." Yes there is. You can turn on the power and help us with some form of arrangement. 12 years we are not going to skip out on paying. We need power and you're the only company that supplies it. Why are they so ignorant and rude.

The hottest days of the year in last week in August - today Sept 9th and the largest electrical company in California can't have their website online so we can check our electric bill. They have also decreased the no. of kilowatts on tier one for our use {at a lower price} and increased the price of tier 2-3. Our electric bills have exploded. Shame on them. Get on board with customers with solar! We spent 50,000 for an advantage of lowering our bill to at minimum $40.00 per month and I can see on past bills that the wattage we used on tier one & two has now doubled due to their price increase. Give me a break. They’re thieves while claiming to be solar friendly. On top of it all, they don't care & neither does Governor Brown Noser!

I submitted a completed online application for their discount program call Care/Fera along with require proof of income documentation for me and my wife. I even call their customer service and spoke with them over the phone concern these matter. They said "as long as provide some kind of proof such as pay stubs for August 2017 should be fine, no need to give them 2016 w-2 or income tax”. Then, 2 weeks later, they send me a letter requesting me the fill out the application and provide other adult income verification. That is crazy. Did they not receive my online submission application and proof of income? And who is other adult. There is no other adult in my household... is only me, my wife and 3 kids.

They had us sign up for the "summer air-conditioning" program. It was suppose to help lower the bill. Well all it did was raise the bill. They cycle the air when its 112 degrees outside at 5pm to 8pm when you are just getting home so then your AC has to work all night long to compensate from the 3 hours of no air working and everyone just getting home. So, your bill is higher and when you call and say this isn't working for me. They say well too bad you signed up and you are stuck with it for 1 year. When you say it's Palm Springs it’s a heatwave. It’s 115 today we have not been home. It’s been on 80 all day our bill is already $585 and you can't work with me? NO. Sorry and you don't have a choice. THEY ARE THE WORST utility company EVER.

Very underhandedly Southern California Edison has been accumulating a very large bill for us that will become due at the end of the year. It is printed in very small type in a box to the right of the "amount due" box. Very difficult for seniors to read and seemingly unimportant. This bill can amount to thousands of dollars and will be extremely difficult for seniors on fixed incomes to pay. Nearly ensuring that their Christmas holidays will be ruined. A very crappy way to deal with one's customers. Don't you think?

They don't like to work with people. They rather leave you without power. They could not provide me with an extension. My power is subject to be turned off on the 22nd. I told them I get paid on the 25th. They told no that they could not help me. They rather see a single mom and her family without power. They are very rude. All other companies will work with you like the gas company and water department. Edison doesn't care about their customers! What's 3 more day? That's when I get paid.

While installing a new electrical service for my neighbor, the SCE technician felt that my Frontier Fios Fiber Optic cable on the same shared tower supplying my Internet was in his way and he severed and discarded the cable. I tried to file a police report but was turned away by the police. In the attached photo you can see two cut cables and one of them is mine. The internet died and the technician left before I could confront him. Calls to SCE only result in total denial. Will take a week for Frontier to come out and fix it.

I am disabled. I was trying to leave for a doctor's appointment and Edison refused to move any of the 9 vehicles chugging out diesel for 4 hrs and the office of bs corp told me under governance blah blah blah and the police said it is illegal for them to block me in. What a bunch of **.

Edison is ripping me off with my electric bill, saying I use more than my neighbors. I don't even have central AC and my bill has doubled. I called CPUC and Edison sent out a meter technician to check the meter. He asked me to shut things off and unplug my refrigerator which I did and my meter was still registering electricity. I ask him why it was still registering usage and he said it's probably the refrigerator and I said, but it's unplugged and he said, “Oh it's only registering a small amount of electricity.” Edison said I am using the most consumption of electricity between 12:00 am to 5:00 am during my sleeping hours. Eva ** from Edison is saying my meter is registering my usage accurately. The technician said that is odd to use electricity during those hours. Edison is sticking to their word of saying everything is working well. I don't believe anything Edison is telling me. I hope they get a class action filed against them in the future.

I have a hedge that stretches 18' across my back yard that borders the alley. On the outside is a large pole, dead center. The SCE employee that was looking at the pole, cut my hedges down 4 feet in both directions and up 10 feet. What once was a secure, private backyard is now wide open for any thief to just walk on in. I understand they needed to access the pole, but the business end is at the top. Also, with the heatwave we've been having (105,110) the hedges help keep my place cooler.

I'm definitely not looking for anything to be done, because today in this dishonest world full of greed, your bar graph is just as I said, dishonest. It is most definitely a lie and you know it. There is no way that we use more than our neighbors do. Actually it's comical, we know you really don't care. I just needed to speak my mind. What a joke. To whom it may concern, robot answering machine, that everyone hides behind, we are gone all day everyday, working not hustling society. As from other reviews... no need to try and soften anything here. It's the way of the world today. Thank you for caring and working hard on making people's life easier. Looking forward to getting ch7 on my side to get some kinda insight on this dishonesty. Thanks for NOTHING.

When I closed my account to move out of state, I made sure my account was paid completely after a month. I saw that I owed $1800. I called to see what was going on and they said it was a rebate that I will receive and not a bill. I received the check and cashed it. Now, three months later they want their money back. As a single parent this is impossible. Their issue is ruining my credit.

SCE is unfair, unjust, irresponsible. We are living in the house and there is no electricity (power) more than 2 weeks. The planner told us is not having enough people to do the work (install power line to permanent meter). So we have to live without power more than 2 weeks. We live in county. Most in advance technologies in the work as today, then why do we suffer to live in 21st century without electricity. SCE is not professional and unreasonable.

Edison in Santa Barbara is completely is unprofessional, obnoxious and idiotic monopoly with a total disregard for their customers and horrible customer service. You should consider yourself lucky if you get couple days before their repeated "Scheduled Power Outages" which happen for the third time in a span of a single month, multiple times per year.

Ok. Have been a part of this program for years. Now suddenly I have to turn on my air conditioner for an hour so they know it's working, an hour before or after they send me notice. I am trying to save energy!!! And they are making me waste it for the discount. I keep getting alerts from Edison that I am over my 60.00 monthly bill average... And now they want me to run my air when I don't want it on! I would love to meet the idiot in a suit who came up with this insane idea. I have a better idea, and I don't wear a suit... Give Edison the right to stop by anytime and have you turn on your air so they know it works!!!

I moved to a new residence after closing last bill and opened an account online with Southern CA Edison. About 6 months later I viewed my credit report and see a collections with SCE. I was so mad! I contacted SCE customer service and told them I've never received any information or last bill. I was told once I paid this collections to allow 30 days for it to be completely removed. My biggest concerns that it would mess up my score in the process of buying a home... Now fast-forward three weeks I'm told by SCE supervisor basically tough luck because they never delete and he stands by customer service. Real nice SCE for sticking with customer service that has no clue what they're doing. Oh and have a nice day!! Grrr!!

Bad billing policies leading to irreparable credit damage. I never received a bill from SCE. I finally tracked down an amount due after they destroyed my credit rating and I obtained a copy of my credit report to investigate possible fraud. It will take a lifetime to repair over a inconsequential bill of $60. "The punishment does not fit the crime." After speaking to the Customer Service I am left more frustrated since they take no responsibility for updating or correcting any mailing addresses. After 5 months of sending a bill to a wrong address SCE made no attempt to correct this or update my address or contact me in any way. I had signed up 11 years ago for a landlord agreement where they keep the power on and bill me when my tenant vacates. So my tenant moves out and they try to bill me for two months.

We have been paying over $300.00 dollars the past year every bill. That is way too much. Now they send me a $500.00 bill for 1 month cause according to them I spend twice as last year energy. Honestly I think they are robbing people. $500.00 a month for electricity on a single home family is way too much money. They would not wanted to send a technician to check my meter even that I am paying my bills. Worst customer service ever they have. Don't help neither answer questions and only get you more mad about high charges.

I am currently battling SCE regarding my deposit. Yes, I've had some financial issues, but I've ALWAYS paid my bill. Since I was late, they are making me pay ANOTHER deposit. On top of that, I had some problems with my automatic payments and my bank account, and the deposit was not paid through the bank. NOW they are charging me $400 instead of $260!!! I'm already on the FERA plan due to financial issues. How can they keep adding fees like this? Is it legal? We have no choice of electrical carriers, so doesn't this make it a monopoly? To top it off, you can't reach them by email, or even phone half the time. Currently, I've been on hold for 19 minutes! Then, when someone answered, they hung up on me! Does anyone have any suggestions? Is there a lawyer that deals with this kind of situation?

Our house was ok until the rain storm hit SoCal and my house started to lose power. I have called several electricians to have a look at our electrical systems and it turned out Edison power line from the pole to my house are rotten, loose and need to be replaced. It's dangerous. I contacted Edison and they sent a guy to my house to inspect their own cables. The guy looked at my electrical panel and said that this one does not have permit so they won't inspect their cable for me. I just got the house and I don't know what the previous owner did to it (the panel seems new and legit in fact we live in there 3 months without any problem until the rain storm hit).

I have contacted SCE on numerous occasions regarding my electric bill charges. I have been told to get an electrician, I did. I have been told there would be investigations that never happened. I have been told that paying is a choice. It is not. Looking for class action lawsuit. NOW, I do continue to pay. We are a family of 4. We work all day, and only have normal appliances in our home. Our pool has been turned off at the breaker for months. We live in an unplugged world, and we continue to pay.

My mother and brother had an apartment that they never paid the bill. Edison is saying I lived with them and that I am responsible for the bill because I benefitted from the electric services. I have been fighting them since 2012. It's 2017 and I have Sent them Proof of where I have lived for the years in question and they not only. Didn't take Me off the account they put the bill in my Name. This Bill don't have anything to do with Me. I moved out Of My Mother's house 2 Weeks Before I turned 18. Is there anything that can Be done about this. Please Help.

There are 2 issues: 1. Edison reported a $68 bill which I am disputing to Credit Reporting Agencies ruining my credit record after I had written them a letter requesting documentation to support this bill. 2. The thing is I am NOT an Edison customer. I NEVER requested their service and NEVER received their service. I cannot think of any business being able to bill and collect payments from people for service they never ordered and never received.

My mother is 74 with serious medical issues. Her doctor suggested she grow medical **. So I just got here and look at her bill and it was so high they slapped a 2500 deposit. In the meantime I shut all the lights down, drained the pool, got all led lights, no tv. No dishwasher. She is on social Security. So I call Edison and told them what happen and she can get on low cost and she would pay 600 a month and work with us. Now that we are not using any electricity hardly maybe they could take that deposit that my mother has paid half of and put it towards the large bill. They said no. If 1700 deposit isn't paid by tomorrow they are shutting it off.

I have been harassed with 5 calls on my private cell number...all from SCE trying to get info about their upcoming rate change programs. These programs are unclear, poorly communicated, unfair, and, no doubt, charged to the public as part of the justification for their increasing fees. I have solar power, as do many in my neighborhood. SCE still manages to bill us out of more and more money even when we don't use their electricity! It is robbery!

S.C.E. is nothing more than a bully! I established service with them in April of this year (2016). 3 months later I receive a bill of over 600.00, 314.00 of which is shown as a "miscellaneous transfer". When I call to ask about this I am informed that the previous tenant (deceased) had left an unpaid bill and instead of them going through probate, as is legally required by federal law, they decided to make me, who is in NO WAY related, responsible for paying it. They claim that I am this person's daughter and therefore responsible. I was unable to pay this huge amount and as I was on the phone with them trying to get it sorted out, my power was shut off! I had to borrow money to pay what was just MY bill, which at 300.00 is ludicrous.

I bought a house with a pre-installed solar system. After transferring over both solar and SCE accounts, SCE continually charges me for electricity not completing the net meter. I am paying for the same electricity twice. They are stealing my money. I have called 3 times, each month since they say it will take another billing cycle to complete the transfer to the "net" program.

I am a retired widow. I have been an SCE customer for 40 years. It is a monopoly. If I have electricity, it must be SCE, I have no choice. For the first time I recently missed paying my bill by their deadline because I didn't have the money. They cut off my electricity, leaving me trapped in the house, electric doors would not open. They demanded the deposit to reconnect my electricity. Said they would not waive the deposit for any reason. I asked to speak to a supervisor and Jose, the SCE employee, hung up on me. If I lacked the money to pay my bill, where am I going to get an additional $380?

So SCE is charging interest on late bills. This I get. But it should not be charged on bills that are due and being paid on the day they are due. In addition it takes 2-3 months to set up an autopay and it's up to the customer to determine when the autopay starts. Edison is a monopoly and so we are forced to one company that gives no customer service whatsoever even to customers who has paid consistently each month. There should be a law against this.

I qualified for the CARE/FERA programs for last two years or so, but this year they asked me for income qualification. I sent in all the information required and now they are asking me for even more sensitive information about my mother who lives with me and my daughter who is a full-time college student that does not have a job.

In the past 3 years, my bills on a Annual Payment balance has gone from $110 to $124 to $152 respectively. My monthly bills says it all. SCE has a way of getting around my complaints like why my power. I am working on going Solar, now that my monthly bills match the price of monthly solar bill. I get the funny feeling these SCE and DWP have fancy lunch outings with solar companies in manipulating consumers to buy Solar because they can't do anything right about generating power for their customers. Someone like the CFPD should check into this.

Our house has been fitted with a Smart Meter. Our electric use is rather stable. Of course we have seasonal changes, as we use more electricity in the summer when we use the HVAC system. However, we are aware of those changes and structure our budget with those changes in mind. This year, we were hit with an electric bill that was twice our highest ever bill. We had no increase in electrical usage. As a matter of fact, we knew we would be using the HVAC, so we consciously paid attention to turning out lights and watching all other usage. However, our bill was enormous. We paid the bill and contacted SCE to get our meter checked. They refused and told us it was working fine.

Let me start off by saying that despite my irritation, we were in the wrong regarding our past due amount. It wasn't for a lack of money so much on our part... money is just so tight, we have to super budget our weekly paychecks. My complaints lie in the way they operate in general. We live in a rural area and our service address is 20 miles from our mailing address and about 50 from the nearest town. We never had a problem paying our bill until they shut down our nearest payment center. After that (and their website did not list any additional payment centers near us), we had so many problems paying our bill.

Paid SoCal Edison bill on time. They disconnect the service. Then paid to get back on. Then they assessed a 380 security deposit. You can't dispute the claim. They hang up on you when you try to speak to a manager. They sneak in a tier system in billing so the less you use you now pay so much more. You can't dispute your bill because they hang up on you all the time. This is the only business that can get a one star rating and still have a business. This monopoly needs to end. If they had competition maybe they wouldn't feel they can rip off their customers and provide horrible customer service without any repercussions.

They don't send you bills or give you warning. They just disconnect your services even you are not late. One of the worst company I have ever dealt with. And their automated billing system doesn't work either.

I moved from a 960 sq ft apartment to a 750 sq ft apartment. Newer more modern apartment. My bill went from around 65 dollars a month to an average 150 dollars a month. I am supposed to be on the care program. I use less electricity than I did at my old place where I ran fans and lights all the time. Now I run no fans and keep the lights either out or limited to one or 2 lamps in the house. The only thing I can come up with is I moved from a lower income side of town to a higher income side of town, and SCE decided that I could play double (even still on the care program).

I moved into new apartment, sign up for Edison and they never started the services and they never call or mailed out a bill. When I called to ask what happen I got pissed off person who transferred me to another lady who did speak English. Edison has to be the worst company out there.

On 6-30-16 I used the automated system to turn off my service in a rental for 7-1. I paid what I thought was my final bill on 7-5. SC Edison failed to shut off the service and I received another bill on 8-3. I called and was told that they can see a call to shut off the service was made, but in their terms 'it was not completed'. I had no way of knowing it was not completed and was told I must pay the bill unless the homeowner acknowledges I moved. I was the first occupant when the new owners took over the house, so they probably do not even have their name on file. It seems I was just the most likely person to hold responsible, since I was the only name they could tie to the address. I was told they would do the shut off today, but would not supply a confirmation number (the very thing I did not have to verify the last request) nor would they provide a confirmation e-mail. I still will have no proof I requested the service be shut off.

I recently went in to look at my usage and realized every night between 2-4 there is a surge of power being used that is sometimes greater than when everyone is up. We unplug even our washer and dryer and we keep air at 77 so it doesn't come on. I then noticed on June 30th the surge was from 1-5 am. I am talking 4.5-6 kW being used per how the highest graph goes it 6 so someone tell me why? Cause I think something is going on that should not be. My bill is outrageous and there is no explanation on who is using all that electric. Why we have everything off and unplugged and no air running. Something smells fishy? Anyone else looked in their graphs on Southern Edison seen same thing?

My husband and his mother lived in our home since 1996. When they moved in my husband's mother called all of the utility companies to have everything turned on while my husband was busy moving. When they settled in, my husband paid all required deposits, but never bothered to changed it over to his name. In 1998 when we got married, I took over paying the bills, which had both his mother's name and his name. I figured we all had the same last name, so why bother changing.

There are not any contractors on their list that will come to our area so we are out of luck for a rebate for a new air conditioner. We are low income and cannot apply for a new a/c unit because our compressor is not working. It is a system of rebates and help for updating old appliances that does not make any sense if you live in outlying areas.

Not sure why, how SC Edison... and I'm sure the other power companies can raise the rates like they have with no explanation, no transparency, no regulations and get away with what they have... and are doing to us – its customers. We take care of a 92 year old (my father-in-law). We turn off lights when leaving any room. We rarely run our central air unless it's up in the high '90s and only then will we turn it on in the mid afternoon say around 2pm and leave it on until 5-6pm when the outside temps are getting back in the lower '90s. He's quick to turn on his room heater because he's old, quick to get cold. We purchase solar panels around 3 - 3 1/2 years ago. Bought them to help with our electric bill because of the high rates... high tier costs because basically his usage wanting to stay warm at nights or cooler during the day. We put a small, new efficient wall unit in his place... 8000 btu which he only runs when it's too hot to deal with.

My commercial account was set up incorrectly. It was linked to my residential account! AND my tiny art gallery is being billed as a large business! The person who set up the account didn't ask me anything about how large my business was, what kind of business, and whether or not I wanted to have bills combined with my residential account! And now I've been dealing with incorrect bills for 2 months, with hours on the phone in the midst of starting a new business, which I can't open when I'm on the phone for hours, causing me to lose who knows how much money! AND I'm being audited by the IRS that NEED to see my business receipts and expenditures. I'm told I have to wait 6-8 weeks for billing to be sorted out with Edison. Tell the IRS that!

I've been on disability for some time now & was receiving CARE discount. I was dropped & informed that my disability proof of income is no longer acceptable because my usage is so high. I've been injured for a few years now & need a constant fan on. Also at night have had to keep a light on for safety reasons. We only use fans, have lights out in rooms not used, but were given an old dryer when mine went out & that more than quadrupled my bill. Help with appliances you say? Been given the runaround with that as well. Anyway, I have requested multiple times the documentation from IRS but have yet to receive anything in 6 months. Have spent literally weeks holding on the phone with IRS with no avail.

I was renting a house in Agoura Hills for 5 months. I had previously rented a house in Malibu. All my bills ranged from $250 to $350 every month. All of a sudden my bill went up to $2,000. SCE claims now that I owe them $2,808 for a 3 month period. I have tried to solve this problem. They won't help me. I had absolutely nothing extra going on at this home for those months. I questioned the fact that someone might have hooked something to my power. They did not bother to check. They simply limited their response to a mere "I am sorry." I need help as I cannot pay this outrageous amount that I know I don't owe.

Not once have I seen anybody come to read our meter. They have been prorating from one of my month's highest bill. They say I owe $ 6,800. Really they shut me off before for 50.00. So where does this 6,800 come from? My son is a asthmatic and they didn't care. I filed a complaint with consumer affairs and they did nothing. They all work together to get richer you see. It's been over 3 years since I had power. I've been using a generator to live while they work overtime to see how and who they can do it too. Someone needs to look at the people's accounts. Something is not right but oh well who are we? We're just the lower class people who get stepped on. Edison is a rip off, they're a scam, dishonest company who thrives on stealing the people's money for their own luxury. I got a attorney so maybe soon things will change.

Help. Found out today that I was removed from Level Pay Plan. Never contacted me and refuse to respond to my contact email. Supervisor promised to get back to me and never did! I made payments on all unpaid balances as required (check my acct notes and payments). NEVER informed of being removed from Level Pay Plan (as a matter of fact I confirmed that I would continue on it by SCE - check notes). I have a perfect payment record with SCE over many years and this is gross negligence on their part.

Have health challenges and after 20 years of customer relationship. My bill was 30 days late, I have never not paid my bill and I came home on 31st day and my electricity was turned off. I have been sick and behind on paying monthly bills, not by months but 1 month on utilities just because of inability to function. I had to pay $450 to have my electricity turned back on for a $101. past due amount. $225 for deposit, late fee, current billing period amount (not late). I asked to talk to supervisor and she had not compassion and was rude.

I've been having issues with SCE for the past 10 years on charges for my electricity bill; I have not received a decent bill since I became a homeowner back in 2006. My bills range from $550.00 - 877.00 monthly, SCE considers me a tier 4 customer and is charging horribly!! I don't know what to do; I've spoken to them multiple times and asked them to do an investigation. I've done everything I can to save energy and invested a lot of money buying energy star appliances and lighting, but still no change on my billing amount. I need help!! I don't know what to do, I'm at the point of not been able to afford the electricity bill payments anymore. Who can help me???

It is hard to trust SCE when they can make up anything they want. I know this sounds like I am crying in my milk. But we have spent money and time updating our home to be efficient environmentally. We added solar and now SCE is not accounting for our overflow of solar power back into the grid and charging us tier 4 rates... saying we are using 50% more power now that we have solar. I contacted Sunrun (who was very nice and helpful) about the issue. They sent someone out, even though they said they could see and control via computer. Their numbers matched my output numbers and everything on their end seemed to be running correctly. SCE on the other hand would not come out, had a scripted response about how the hot days make solar run less and how Sunrun among others were not telling the truth about what was produced.

We received our electric bill statement and it was 554$ for December's bill. The statement says we used 3x more electricity than in previous years. Recently we have upgraded all lights to use energy efficient bulbs, and taken other measures to become more energy efficient. The electric company says, "It has been especially cold this year". However, we have not been running the heater 3 times as much. When asked if I can be told the exact amount of energy used for the month we were told the smart meter sends a reading in every day and they cannot tell me how much we used for the month. I was told if I want to keep track of the energy usage I need to check the meter myself everyday. Seriously? They wouldn't even tell me how much electricity was used? It seems illegal to me.

I moved to a three-room cabin in May 2015. There is no heater in the living room, only an open fireplace that uses wood for heat. There is one wall gas heater (small) in the bedroom. No heat anywhere else. My electricity bill has been a steady average of just over thirty dollars a month up until October. Suddenly, my November bill jumped to $205 although I am only in the cabin on weekends. My habits have not changed. I work in Los Angeles all week and stay there until the weekends. I called SO CAL Edison about the bill and a woman told me, "It's been very cold in Crestline this month." Hello? AM I insane? Am I to pay for the weather or just the electricity in my cabin on weekends? Yes, I am an 80 year old woman and it is cold.

I was late one month and the inaccurate robbing meters they installed shut me off. I paid my bill within minutes after. One month later I get a weird bill demanding 514.00 or they'll shut me off! Found out Edison owns the taxpayer funded public utilities department and now they make their own rules as they go since October 2015!!!

My first review of Edison was one that blasted them for below-disappointed service. They came to my elderly neighbors home a day after they said they would. Maybe they got the appointment day off by one day. The Edison technician showed up today with impeccable service! I do retract my horrible review of service and we were both so thankful on his manner and professionalism! Cannot wait to see an Edison commercial!

I have excellent credit and pay every bill on time but for some reason Southern California Edison only accepts online card payments from Chase bank. Seem like they make it extremely difficult to pay unless you have Chase bank. The user experience is awful and I hope a class action lawsuit is in the works. The force pay by Chase bank seem illegal.

I have very bad experience with this power outage maintenance department. I've been requesting to change the time of the outage however I never get the response. Edison never care about the customer's business. They do the maintenance during my business hours. When I request to change the time I was told the crews need a break so they could not perform the job earlier than this. I talk a few representative. The only answer I got back is that "Sorry sir we cannot change the time to your request. This job is already been scheduled."

This multi-billion dollar company seems to have designed their website, phone and email contacts in such a way to drive their customers insane. We simply can not disconnect our service to one of our suites. Maybe we have stop paying our bills? SCE.com does not allow a service disconnect when the address is entered exactly as on their own invoices. No further combination of addresses works either. There is no option to disconnect with account number. Using the online email contact form results in an error.

A street light was removed from the alley of Vista Del Oro and Vista Roma in March 2016. It is a dark dangerous spot where drivers come out of the alley and into the street almost hitting pedestrians. I have contacted Edison twice and City of Newport Beach plus the association manager has contacted both parties. He contacted Edison three times. Someone will be hit by a car if the light isn't replaced. Edison called me two weeks ago and said they will investigate just as they have done two months ago. Very dangerous for the City of Newport Beach because they didn't follow up either. Two liable parties.

So I live with my roommate and my 4 children. Roommate had power in his name. He did not pay the bill. Services were disconnected. Upon disconnection roommate moves out leaving me and my 4 kids with no power and it's over 100 outside. To make it worse I have sleep apnea and need power to run my breathing machine. I am certified and I need my machine!! I call Edison to explain situation. Asking since it's not my bill in my name and I was unaware he was not paying. "Could I please have services turned on in my name. I would pay deposit or whatever was required." Edison replied "No you lived at address and benefited from service. We have put a block on address no one including landlord or anyone else could have services turned on in their name at that address till bill was paid."

I ordered service for a home we were buying to be installed when we moved in. The home fell out of escrow. I couldn't reach an SCE representative by phone so I used the website system to cancel the installation. The next day I received an email that read, "Sorry we were unable to serve you." I thought it was odd but took it to be my confirmation. The NEXT day they proceeded to install and sent an email two days later saying the install had been done. I called to tell them they made a mistake and was told they could not uninstall for another day and I am going to be billed for the 5 days I do not live there! I don't think this is fair or just -- I ordered the install but then I CANCELLED the install and they proceeded to install anyway. I'd like to know if they are charging me AND the owner of the home for the electric service. I have no intention of paying this bill.

I have So Cal Edison charging me for two accounts that were not in my name and living at 2 different places at the same time.

We received a post card warning us of a maintenance outage on August 17th between 8.30 am till 3.30 pm. Which brain surgeon employed by SCE decided to deprive residents of the desert their electricity at the hottest time of the summer. I hope they are prepared for claims of refrigerator contents which will be ruined.

7 years ago SCE required us to pay $1000. Every time I ask call and ask why I haven't been credited back my deposit, it's always an excuse. I hear, well you don't pay your bills by the due date. I explained that I get paid once a month, and it's always at the end of month. They refuse to change my due date, and even suggested that I pay an extra amount such as $1200, so I can always have a bill credit. They are collecting interest on my money. I need that deposit to be credited to my account. They're such THIEVES.

I could not believe the inhumane and lack of compassion this shameful company has shown me and my family today. At 9am this morning it was already around 80' and about 80% humidity outside when we were surprised when all the lights and air conditioning went off... Upon contacting the ever so retched employees at So Cal Edison my roommate was then informed he had to pay $500 from a previous bill from a place he lived in over a year ago that he never was told about. Otherwise they would not turn it back on. Mind you he's calling as well as myself because I have 2 young children here in which numerous supervisors were aware of as each person every time we called.

I moved in with 2 other girls for about 5 months. They had already lived there for over a year so I never gave any of my information to Edison. I did make a payment with my account while I was there but never provided any info and now that I have my own account they 3 months later have added those girls' ending balance onto my bill and have turned off my services for non payment of over 600 dollars?

I had an individual who had an account balance transferred to my account simply because I had lived there, even though I paid my share of the bill and they did not pay. My name was not on this account. 13 months later So Cal Edison has deemed me responsible, at an entirely different address where my account is in good standing.

I called in early this morning to ask for assistance or additional time to pay my bill. I was told that Southern California Edison has a new policy that went into effect at the beginning of this month. SCE will no longer offer assistance on final call notices. You are required to pay your bill in full - no exceptions, no assistance, nothing! I called back & asked to talk to a supervisor and told the representative that it had nothing to do with treatment by a rep simply the fact that this new policy is unfair. She placed me on the phone with a supervisor who was condescending and rude! She said "no customers were provided advanced notice on the new policy that was put into effect at the beginning of the month!"

I've just moved into my new home and have no electricity. I called Edison several times and despite having to work everyday I've been on the phone for approximately 6 hours and I've spoken to three separate representatives. And at the end of these 6 hours the customer service rep still did not have a resolution for me. Now they are blaming the electric wiring even though the person who lived here before us moved out yesterday and had electricity. So now we are living without electricity! Worst part is they refuse to send anyone over to my place to help fix the situation. This is the worst customer service I've even had and hope no one has to experience this again.

The entire area was out of power caused by an accident (that's what they said). About 3 hours later every house in my community has power back on but my house. So I called them to find out about our situation. They said to send someone out to look at our meter. 3 hours went by and nobody showed up. This is midnight and by this time I have called them 4 times. All times they told us to wait for someone to come out. No one show up to fix our problem. And more importantly, they don't even know when they can even show up or won't show up at all. There were no answers whatsoever.

On June 9th, I received an automated phone call about a power outage due to an upgrade which would begin at 9 am and end at 5 pm. I never received their usual postcard. When I awoke, the power was out. I then witnessed a group of Edison workers and private contractors work for 1.5 hours. They proceeded to huddle and talk with each other for twenty minutes. Then the workers called for a thirty minute lunch break but the lunch break lasted for 45-50 minutes before they proceeded to work again.

I have been with Edison in Valencia California for 18 years and NEVER had a late bill. Recently I used my bill to write something down and I put the bill in my purse. I forgot it was there and consequently didn't get the bill paid. I received another bill that stated I owed for the previous month. It was a Thursday. I always pay bills on Saturday, but Friday, without any warning, they shut off my power. I had just come home with 6 bags of groceries, ice cream and guests showing up for a Birthday party. I immediately contacted Edison and made the payment, but in addition, they wanted another $401.00 as a deposit that they would keep for a year and only return to me if I made 12 months worth of payments on time. I was infuriated!!! Later when I unfolded the bill I saw a small box in the lower middle of the page in very small print that told me if I didn't pay, they would shut me off.

This is the worst Monopolized Company of all time!!! I am alone with my kids sitting in the dark all terrified holding me till they are going to sleep and the only reason why we are suffering is because I got a confirmation that the power would be turned on today and then they decided at their own convenience to change their mind at 7:55 pm and put the power on the next day. This is jeopardizing all my food that I bought for my kids and they won't want to replace it or have anything to do with what or how it is affecting us. I have no car & no way to take my kids to another place to go especially at the time they sent me the change in their time.

I went online to sce.com about a week ago to make payment arrangements on my account. The first time I tried it said it was unable to process the request, try back later. The second attempt it gave me 2 dates for the payment arrangements 5/18 and 6/1. Came home on 5/13 and my electricity had been disconnected. I contacted SCE and they said they did not see the payment arrangements and I would have to pay a $330 deposit plus the amount due on my account. It is unfair that they did not even consider the fact that their website has been undergoing upgrades and has not been functioning properly. Honestly, I feel that they take advantage of consumers because it's not like we really have a choice of changing providers or living without electricity.

Edison sent a maintenance outage on a postcard to our place of business. I made several phone calls to customer services reps and supervisors to reschedule the outage due to our nature of business. I was told someone would call back that day or the next. Nobody called. I was told they were in compliance with code rule 14. I still can't find out who scheduled the outage or if the outage really accrued. Edison put 15 employees out of business and 100 approx customers to our business. I filed a lost wage claim for the day. It was denied. So I lost a day wages.

I have been cut off of the care program because they have sent me two notices to get a form from IRS. I have dial the automatic number and IRS has not sent the form. Have been sick for a month, just called the SC care number and they told me I have to get that form. Now after a bogus IRS number I have to wait not knowing if it's the same number to try to talk to someone at IRS. And I'm on hold for at least 30 minutes to 1 hour to try to get my low income discount back as I am on disability from a freaky accident on my job which took 12 years to fight disability having the same judge that denied me approve me and fighting Liberty Mutual workman's comp for 14 years on a botched up surgery of a workman's comp doctor just because of a freaky accident.