Southern California Edison Reviews

Where I live Edison is our only choice, and I have so many issues with Edison and their customer service that I do not like, that I can't even fit it all here! Edison has SCAMMED ME out of thousands of dollars! And I can't get any help 😕 I wouldn't leave a star but I have to or it won't let me leave a review!

I will literally leave California because of SoCal Edison. Over the last 5 years I have lost thousands of dollars worth of stocked up food items that I needed in case of hard times. I lost power over Thanksgiving for 5 days and lost everything. If there are winds, no loss of power but the second they stop, no power for DAYS. Today a 15 minute thunderstorm and of course, power’s out. I’ve lived in tornado and thunderstorm states and rarely lost power. So cal Edison has made me absolutely HATE living in California.

Power went out randomly in the morning and I was told it would come back on shortly. They’re working on a power line supposedly. 8 hours later and the power is still out. Thanks Edison for an awful Sunday.

I have solar panels and used to receive a check at the end of year, now I have to pay $299, don’t really care if I don’t get a check but paying 299!!! Is ridiculous, I have more than enough generated power to use and not pay but they’ve figured out a legal way to keep taking money from us, something needs to be done asap. Spoke to cs and asked to speak to a supervisor. They have me on hold for 2 hours!!!! I’m beyond irritated at this point.

My bill is usually around $35. My bill for January was $73.05 so I called Edison. They asked if I'm using any new electrical appliances. I stated everything is the same as usual. The customer service rep told me on 1/13/25 mine & my neighbor's smart meters were replaced. (I live in a duplex and my neighbor said an Edison technician just showed up, no appointment, and stated he needed to replace the meters.) I asked for a tech to come out and check if the meter is correctly calibrated. She said they can check internally. My February bill was $97.06 so I called again and asked for a tech to come out to check the meter. Again, I was denied. I filed a complaint with the PUC.

My Mom is paying high prices. We never had an bill they are saying that is correct. No it's not. We have solar at our house. We are call tomorrow. Thank you. I do not understand why this company is business

Thank you so much AXELL, I was nervous I wouldn’t get the help I needed and I got beyond great customer service. He was very explanatory and helpful. I hung hung up quick after the call out of joy. I couldn’t do the survey, but thank you so much again.

Southern California Edison, your malfunctioning transformer caused a 12-hour power outage in our neighborhood, and when power was restored, only half our house was operational due to a tripped circuit on your transformer, impacting our main electrical panel. Despite your initial promise to send someone out immediately, after repeated calls, you later claimed the issue wasn't your responsibility, leaving us unable to secure an electrician on a Friday evening. Now, we are facing significant costs to temporarily repair the damage, not to mention the loss of a full refrigerator and freezer of food due to the prolonged power disruption - this is clearly a problem directly attributable to your faulty transformer and needs to be addressed by SCE.

I live in Canyon Country California. Anytime a slight breeze blows it seems like our street is the only street that has its power shut off. Over the past almost 3 weeks we've had maybe 24 hours of power and not consecutively. We live in an all-electric apartment. We cannot cook, there is no hot water to shower, and it's freezing cold in our apartment. The site says that our power was restored 40 minutes ago and that's a lie because I'm so sitting here in the dark. I start chemo this Thursday and we're looking at the power being shut down over next week too.

SCE is by far, the worst company I ever encountered! We recently bought a house, unknowingly SCE powers the whole community where my house is situated. They do a PSPS frequently in my area, frequently meaning once or twice a month! They would shut the power down if they feel like there's strong winds coming! It sucks for us because we feel like we're in a stone age with no power!!! This company has brought us nothing but frustrations! So in a nutshell, if you're considering in buying a house, make sure you're not getting your power from them! Thumbs down!!!!

Worst company in the world. Extremely insensitive to customers needs. I have medicine that needs to be refrigerated. Every single year they shut off our power with no end time available. No other company does this. They lie on the radio. Cost us a fortune to stay in a hotel and now have to throw out all my food again. I will look into legal action.

Wow, talk about PURE STUPIDITY!!! So SCE does a PublicSafetyPowerOutage in an area due to high winds. The STUPIDITY is, this particular town had NO HIGH WIND and half the town is without power while the other half has power. Informing these morons of the FACTS one would think they would turn the power on for the rest of the city...no, not these imbeciles. Still without power because SCE is too arrogant to realize THEIR ERRORS!!!!!

Quite possibly the most greedy, horrible organization in a state full of greedy and horrible organizations. "Public Safety" Power Shutoffs are the biggest scam ever foisted upon Californians, in the state's entire history. People need to start getting together and having the practice banned, in city ordinances, across the state.

Do not get solar panels!!! Do not participate with the wattage buy back or net metering. It is a waste of money. You will be paying for the panels and additionally a hefty monthly bill from SCE for maintenance, misc. fees and trumped up pricing for kilowatt hours. This will be on top of the price of the panels. This is the most unethical company I know of. Our bill used to be about 70 to 80 dollars a month. After getting solar panels it has averaged well over $200 with $125 of that in fees which do not have anything to do with the energy we use. They buy back your energy from the panels at the current rate of 6 cents a kilowatt but charge you 30 to 80 cents. By the way, Santa Barbara Clean Energy is a massive part of the problem too. You’ll get a separate charge at the end of the year from them too! Buyer beware.

Unfortunately SCE is a monopoly and there is nowhere else to go except off the grid. I changed the address of my home due to a lot merger. Trying to get SCE to change the address on my bill was near impossible. Speaking to a live person is also near impossible. Every time I called, I was put on hold so long, I finally had to give up. When I finally did talk to someone, that person couldn't help me and I was put on hold again. It has been one of the most frustrating things you can imagine. The issue got resolved (I thought) and my latest bill reflects the old, nonexistent address again. SCE is the most inefficient, monstrosity of a company I have ever delt with. Now they are even closing our local office and not accepting any customers into regional offices. If someone tried hard, they could not treat their customers any worse.

Edison is a completely service. The power on my block goes out once a month minimum, taking hours to be restored. These people have been ripping off customers for decades and not maintaining or upgrading their infrastructure. The customer get charged disgusting amounts of money for the quality of service Mexico has. Edison is a garbage companies staffed by incompetent and lazy people while being run by greedy scumbags and their investors. So Cal Edison needs to be taken over by the state so the people have a say in its behavior. But when you have a monopoly there is no reason to not be trash. I would be embarrassed and ashamed to wear the Edison logo.

This company does not care about people's health. I ended up sick with flu, high fever, coughing and exaggerated cold due to lack of heating and couldn't work. Last time outage was 4 days and the stuff in my fridge was ruined. The outage now is in winter season and it is too terrible to be without heating and electricity for two days and they don't reimburse for any damage caused.

Edison is unfair because if the claim they shut off the power due to high winds then why don't they shut it down for all the areas. Why only a sector. My across the street neighbor has power and everyone else around one side. Why do I have to go without power in the same neighborhood. Are the other people around with power don't have high winds? There's no logic on what these Socal Edison monsters are doing. Edison makes America feel like a 3rd world country.

If you are buying a house anywhere that Edison covers, I would completely advise against it. They shut your power off constantly! There is no way to contact anyone! They never respond to any online requests (they shut my power off for 3 days and I had to throw hundreds of dollars worth of groceries in my fridge and freezer). Worst company!! Buy where DWP provides coverage, reliable company.

They are terrible and inconsiderate! There is a power outage by SCE that has been out for almost 12 hours. No prior notice whatsoever and it’s Thanksgiving!! My Thanksgiving food recently purchased is now spoiled and thawed with frost burn.

They are a terrible company. My older parents have had outage after outage and some with no prior notification. You cannot get a hold of a human being for help if your life depended on it. You are absolutely helpless and just have to deal with whatever they want to do. Also when they do not have power, they do not have water. And some of these outages were on 100+ degree days.

The worst power company while calling no answer and no clue and no update of any outages. We have power outage for 27 hours, no update, all my foods destroyed. I had a big fish tank, no filtration, half of them died. I have college students had difficulty do homeworks. I was customer of City of Glendale Water and Power for 16 years, none of them happened

Absolutely atrocious company that has not the slightest care for their service. Constant outages with very slow recovery time as well as horrendous customer support. I have never seen a company as unfathomably terrible as this one, and I've seen PLENTY of companies that do practically nothing to maintain quality service. Edison is the prime example of a disgraceful, deplorable company that puts zero work into improving any of their departments. It is deeply concerning that a company this unsavably horrible has such a large number of customers. If given the option, I suggest you switch to a power company that hires real human beings to provide you with a bearable experience.

I cannot begin to express how disgusted I am with Edison. In every aspect they are terrible. Their customer service, it took me over an hour to get a hold of someone then they just basically said they couldn't do anything to help me. They have raised prices tremendously. The website is not user friendly when you try to do anything besides pay your bill. It's sad to me that because we only have the choice of using Edison they take advantage of you and have no customer service.

Southern California Edison (SCE) is an EXTREMELY poorly managed utility. I don't know what's going on in their offices, but they are supremely bad at communication while charging the highest premiums for power that they can get away with. There doesn't seem to be any responsible people at the helm of this service. They are subpar in every way. I am writing this review because as of today, I have had enough. There may or may not be an ALL DAY power outage tomorrow, but there's no way to be sure!

Edison has to be one of the worst companies I have encountered. When I call minimum wait time is 10 minutes, then you finally get on the line with someone. They either hang up or it goes dead air. I wish there was another company to use because this one is horrible, horrible, horrible..

We just started an account last month with Edison. They told us how much it would cost to turn electric on that day (111 degrees out) and it was $100. Fine. This month we got the bill. Our energy usage total is 110 dollars but our amount due on 10/08/24 (didn't even get bill until 10/12/24) is $3,276!!! With over $3,000 being titled "miscellaneous transfer". Absolutely ridiculous. It's a tiny one bedroom shack of a house that our landlord is already screwing us over on, not having a front door, no hot water, holes in the floor etc.

Just want to remind the public what a treacherous demonic company Southern California Edison is. They price gouge every one of their customers by increasing rates exponentially on business and residential customers. They turn off the power and prevent you from making money at your business and there is no compensation. They are handing out bills that usually are $750, now are $1485. Disgusting company with disgusting values. I hope Trump gets in office and sends a very clear message to utilities that not only hammer people with high unrealistic power bills, they charge them late fees because it is their mortgage or the power bill. They have no shame, no conscience and need to be regulated.

Southern California Edison no longer offers the option to speak to a customer support operator in their billing department. Their help page states the site's chatbot and customer information links provided on the landing page is to serve as the only source of assistance for their customers. I would like to inquire whether or not a one time down payment of 1,000.00 will reduce the amount of my account's extension payment arrangement of 600.00 a month. I now have to send my inquiry by letter through the United States Postal Service.

My parents had an issue with cross meters which I reported in July 2024 to SCE, they put a lock to my parents account. At the end they decided to blame the landlord for the cross meters situation and call it a civil matter, so my parents received a bill of $230.00 dollars on August 2024 which is not their meter and sce said that they cannot help with that amount even though I reported it in July, what a way to steal money from elderly people.