PSE&G Reviews

I'm going to find out if I can go with another power company. If not now, when it's available for me to do so, I will. I want nothing to do with PSE&G. I'll make sure to tell family and friends if they can use another power company as well. We're a family of 5 and were receiving unemployment, the extension, mind you, and that has run out. Now PSE&G claims that if your bill is paid on time for a year, you'll get your deposit back with interest. What if something happens and I cannot pay on time for one or two months? Then they just get free money. They're the ones actually benefiting from this.

I can see if I actually owed $124 for services that I used, that's different. I cannot pay this, I'm sorry, I do not wish to be shut off. I don't need to be stressed more than I already am, and snap and do something stupid like a lot of unemployed people have done to themselves and their families because of this economy.

By the end of the whole thing I would have bought into anything. They charged somewhere around $6000, and those numbers didn't seem like a big deal until later in the day, and then I realized how much it was. I could have paid off my car. After the first month or so, they sent me my first match. Although I specifically stated that I only like skinnier type girls who have everything together. My first match turned out to be a morbidly obese unemployed mother who also lives with her mom. First, how did she get "accepted" with those strict parameters when she was unemployed? And does a 28 year old who still lives with her mom and kid sound like she has no baggage? The next one was a very crazy girl. She was professional and had a great job but was also very big and had a horrible temper. She was also an ethnicity that I didn't want.

Finally, I called Two of Us to not send me anymore dates, figured I would just cut my losses. Stay away from these people, they are a total scam. And I guarantee that these "positive" reviews on here, being the same dialect, are employees of Two Of Us trying to bring up their rating. Classic sales pitch.

My mother died so I live here alone and stay out of the house a lot. I know that with all the money that we have paid them since 2006 that the unit has been paid for. Also, I know these people are dishonest because this is a 2-family home and I received a bill for the first floor. There is no one living there and I still got a gas charge for over $400. The broiler on this floor has not worked for almost two years, yet I'm still getting a gas charge. My point is, if they are charging me for something that is not being used, how much are they overcharging me for what I am using? It's time for it to stop. I don"t mind paying my bill but I do care about being overcharged by thousands of dollars.

I have no contract with them, and owe them nothing. Someone else's irresponsibility should in no way affect my ability to get service, especially when they don't even hold a lease on this house anymore. This is unethical, and I'm pretty sure illegal. By this logic, if I ever drove her car, then I'm responsible for her car payments too. When I asked the CS representative if my kids were also responsible for this bill, he told me yes, and that since I questioned this ethic, that I had "an attitude", and because of this "attitude", this was now the policy in place. In other words, my questioning policy affected policy specific to me. This monopoly makes its own rules on their opinion of people, apparently. I have no choice but to fight this because I have no alternatives for power.

I have never been late paying my bill to PSE&G. I have never damaged any of their equipment. However, I have been treated as though I am a deadbeat, with no answers coming from the company. In addition to all of my problems with the AC unit, my son has a seizure disorder brought on by extreme heat. My wife and I have documented that with PSE&G and every time my unit goes out, I have to call the emergency line and am told by customer service that we can't get to your house until the next day. I am appealing to you for help because I have been unable to get any from anyone else.

Additionally, my next door neighbor has a unit that is over 10 years old and his unit never goes out during these power surges. Last year, PSE&G added an additional transformer on my street and that has still not stopped the outages. I can't keep spending $6,000 every year on a new AC unit. It is not warranted nor is it fair to me or my family.

I requested to speak with a supervisor and she told me that none was available and she did not give me the name of any upon request. At 8:59, a total of 4:19 minutes, a Mr. ** called. He did not want to hear what I have to say. I tried to explain to him that I have two accounts with PSE&G for the unit. The landlord account, which provides only heat for the entire house which uses forced hot air and the 1st floor unit. PSE&G has been overcharging me for the 1st floor and refuses to correct the unit. Initially, PSE&G claimed that the meter reader did not have access to the meter. I went to the branch unit on ** and dropped off the key. Last month, the bill was estimated again. PSE&G still has not made the corrections to my account. I have written the BPU and Mr. ** informed me that he cannot make PSE&G do anything, he is only a mediator.

Since PSE&G is regulated by the BPU, there should be some guidelines, rules and regulations that say how much they can charge. If PSE&G overcharges, there should be a fine and the customers compensated for the inconvenience. PSE&G is allowed to charge to disconnect one's service for non-payment. PSE&G should be made to reimburse these fees and compensate the customers when they wrongly overcharge the customers. I had a meter reader came while I was at the property and the meter did not change, but PSE&G refuses to reimburse me. Your attention to this matter will be greatly appreciated as well as expected. I need a detailed bill from the time the service was activated with the initial reading and the current reading, and how many watts was actually used for both gas and light as well as how much per wattage is charged.

I recently had a problem with my PSE&G bill and called them in order to straighten out the problem. I called 5 times (at different times) and each time I got a recorded message saying my wait would be longer than 10 minutes. Even on a Sunday night after 9 pm, I encountered the same "nonsense". I also noticed that there is no direct way to contact customer service; I had to keep repeating "customer service" which caused an error in the voice response system, therefore, forcing it to transfer me to a human.

Almost every call I made, I was on hold for 30 minutes with no resolution. Their "excuse" is they're "really busy and working hard to resolve all problems". Well, it seems to me they are not doing anything to help anyone; so what are they so busy doing? In fact, the representative would not even give me her name or ID # until I convinced her I was only going to complain regarding the wait time and not her. Regardless, she is required to give me that information no matter what. When I asked to speak with the manager persistently, I got a call back after 10 pm on a Sunday night by someone named Tony who left a message with no last name or # to contact him except the main # which apparently does not help anyone.

If you have a serious problem with them, I would set aside a few hours to deal with it. Record the call and hire an attorney promptly. The only thing that will get their attention to resolve the problem is the law.

I called PSE&G again in May, and they said that many customers have had similar unexplainable "spikes" which was caused by a glitch in their "new" system, and they asked me not to worry and that they are fully aware of my historical monthly usage, etc. They promised to send an investigator to fix this problem. No one ever came. I called several times, and they kept telling me that they are a little behind but that someone would come by and fix this mess. May, June, and July passed; and no one came. Still, PSE&G, using the US postal service, was still sending me "overcharged" bills. In August, I called, and my "request for investigation" in May was lost. They offered to issue a "new" request for investigation. I insisted on speaking to a supervisor.

A supervisor "Tony" called me, and immediately and without any evidence, he started "speculating" without any facts that there "may" have been a "short" in my house that "may" have caused the spike. And then he added that, even though this is very unlikely with a 0.01% possibility, if the meter in my house is functioning properly, that means that I would be responsible for 10,000 kwh consumption for 2 months. I am horrified, and I feel totally helpless and totally under the total mercy of PSE&G and its gigantic might, especially when they are the "other party", "the investigator", and “the judge”. I filed 2 complaints with the Board of Public Utilities, a board that is supposed to be a "consumer protection agency" and spoke to Mr. **.

The first words out of his mouth were, "PSE&G will check the meter. If the meter is functioning, then you have somehow consumed the 10,000 kwh in 2 months." He then went ahead to praise PSE&G, saying that they are accurate, they can be trusted, and their investigation is final. This is coming from the mouth of the agency that is supposed to protect the consumer. He added, "We are neutral," as opposed to “We protect the consumer.” In fact, he is letting PSE&G be the other party, the investigator, and the judge. Whether they commit fraud or not, it is not his concern.

I called PSE&G and waited on hold after being disconnected numerous amounts of time, only to be told I had to pay $1,900. I told them that I was just paid $600 and I had $100 in savings. If they could just turn my power back on for the weekend, I could probably be able to get the rest up together by selling some items on the internet and would immediately bring 600 plus dollars to the local billing office. The woman I was speaking to was actually fairly pleasant, but could "not do anything for me". So, I sat in the dark sad, depressed and wondering if I should just totally let my home slip into foreclosure, file bankruptcy and move into an apartment somewhere (The American Dream 2009). After using the internet at the library, I was able to sell some of my belongings and borrow $300 from family to get my power turned on.

PSE&G is a merciless, faceless, multimillion dollar operation that cares not for its customers. We have no choice for outside power companies and are stuck with PSE&G's monopolization of power. Eventually, PSE&G will become outdated. It may take 10 years or 50 years, but solar will prevail. What happened when phone companies started charging too much? People turned to their cable provider for phone service. It's just a matter of time.

I recently lost my job and have 2 small children. I am a single mother. I called to ask them to use my deposit toward the balance on the bill and the woman on the phone was so rude to me, and said, "I cannot do that." So, they would rather shut my gas off with 2 young children than use my money I gave them 14 months ago towards the bill. I don't understand how this is even legal. Someone needs to do something about this. I never had to give away $330 to any other company. So, I asked for a supervisor and she said they were in a meeting and he will call me back. Yeah, sure, I won't hold my breath.

I have set up my account to be automatically drafted from my checking account. If you have not charged my account for the last 3 months (which was what that customer service representative was saying), you should have notified me immediately. I would appreciate a prompt reply.

I went to work and had a half day at work. The supervisor of my building left me the key; the door to the meter room was open. I got there about 2. I called PSE&G; their answer was someone would be there. I sat in the car by the meter room of my building until 11:00pm. I made several phone calls and was told someone would be there before 8pm since they try to do the work order within the 12-hour window. Yeah right!

I called again at 8:20pm and was told someone would be there before midnight. At 9:30pm, still there was no one. At 10:15pm, nothing. Needless to say, each time I called, I had to wait for a rep for over 15 minutes. I finally press 1 for emergency, because the automated voice would say to call back again because of too many calls. I spoke to a supervisor at 11:10pm, and I was told that she was told by the "shop" that no one will be able to make it tonight and that they would be here "first thing in the morning". It is 10:20am on 6/27/09, and I'm still waiting for them to restore my services.

The thing is you don't get a courtesy call from them to tell you "Sorry, we won't make it there." We don't get an apology. But what we get is someone who will come first thing in the morning to turn your service off but they can't do the ** same to turn your service back on! It is truly a shame that PSE&G is the only company and we have no choice to change!

The following Friday, I went in to pay the $1,300. However, I was told that they needed $1,800, had no record of any prior arrangement and no one would budge. We managed to borrow another $500 and paid it the following Tuesday (5.19.09), getting our power restored. But it got worse after that. Last week (5.21.09), the Public Health Department came to our door saying that our township had been alerted by PSEG that our electricity had been turned off due to an unpaid bill.

Besides being horribly embarrassing that our township and PSEG had been talking about our finances, we received today a notice from the Burlington courts that we have to go to court in June for a hearing because our property may be condemned! Our lights are on, and no one is unhealthy. I seriously think that this is all because my husband raised a stink about our rights of privacy being invaded. The Board of Health inspector could clearly see our power was on and he still put this through the courts.

Okay then, I asked to reschedule for next day and so rep scheduled for next day May 2nd from 12-4pm. The next day, when no one called and showed up until 2pm, I called the customer service to make sure that the same mistake does not happen again. Rep told me that yes, I do have an appointment scheduled for today so I should wait until 4pm. I asked to call the technician and find out the approximate time when he/she will be here. Rep told me they cannot do that and I will need to wait because they will show up. Guess what, I waited until 4pm and no one called and no one showed up. Then I called customer service again and I was shocked to hear that in the system, there was no appointment scheduled for today, rather it was scheduled for May 30 from 8 to 4. So, somebody changed my appointment and made me look like a fool. Now, I am waiting to hear back from a supervisor but I doubt anyone will call me back.

The next day, I waited. No one showed up at my home. I called PSE&G and was put on hold for 40 minutes. I was so nervous but I knew I had to continue to hold on. When I finally got to speak to someone and explained my situation, she looked up my file and said nothing was ever written up for a home repair visit. This made me very angry, but what else could I do? I had to bite my tongue and accept another appointment which couldn't be made for another 2 days. They said that was the best they could offer.

The damage that resulted was that I cannot use my AC because it is on the same unit as the furnace. It has been very hot today and I suffer a lot from the heat. I had lung cancer and had part of my lung removed and have difficulty breathing as it is. I am a senior of 74 years and feel like I was taken advantage of. I am very upset over this incident you cannot imagine how much. Worst of all is, I am at PSE&G's mercy and cannot do anything myself to resolve the problem. I wish that the company would treat seniors better and try to remember that we are human beings also. Thank you for your time.

The facts: I was never told there was going to be a deposit, let alone any sort of amount. When I called the first time, I was told to call billing and collections. Of course, in the digital age we are today, they can't transfer a call and I have to wait for 40 minutes to only repeat the whole story again. The human answering machines they place on the phones are trained to answer questions in specific ways, so when I asked what my options (upper case S for multiple choices), the response was you can pay the bill you're due.

Where's the government interference here to end this monopoly? My options at the moment are: Pay the bill with the surprise deposit and shut up, or have no service. When asked why, I wasn't told about the deposit when I called to transfer my service. I heard the representative can't tell whether or not you'll have to pay a deposit, or the amount. When asked if I should be told to expect and budget for a possible deposit for an amount between x and y, what I heard was "What else can I help you with, sir?"

On Jan 5th, my power was turned off first for late payment late. (I lost my job on my 2-year anniversary.) I paid $150 immediately at a bill payment center, usually a cashier's. check. They ask you where. So you do not know where your customer's money is but they have a receipt for payment. Uh, you may want to keep a list. There are a small few major bill processing agents that I know of; IPP in Fairfield is a major one. So their list would not be very long. There are no excuses. If all of us are capable of doing these things from home, why can't they? Give them some updated equipment and a reliable customer program. I believe there would be less customer confusion, which leads to frustrations.

Later that day, I paid another $550. Now when they come turn you off, they will generally accept money or proof of payment from the customer. It was already off so I called and they asked me for a receipt. They gave me the fax #908-653-1836. Now, I am aware that they keep computerized and recorded records of conversations. They also give their comments. I'm sure mine are not pretty. So they asked me who I spoke to, just to waste time to see if I'm keeping track. Here I sit two days with no heat. After 20 calls and 6 hours, still no heat. I am on the phone with them at this moment. First person I spoke to put me on hold because I insulted Jim by telling him how to do his job. Apparently, when I called this afternoon, they were able to find my balance of four years easily. And now, they're having a lot of trouble finding it. This is turning into a log.

At 8:05pm, I was still on hold. They're all enjoying it sitting in warmth mocking their customers who are becoming ill with no heat. I am so sure there are others out there who have had to go through worse than me. Just to do more damage, they kickback the payment to the bill payment center to delay the process even further all over a piece of ID they could have checked while they were putting my heat back on and I was warming up. I will be the first to bail this ship when they find a better way. I wonder if they have a nice warm, comfy jet they fly or warm cozy seats for a Nets game?

every 4 months or so i have to call and schedule for someone to come to my house and get an actual reading so that my bill can be adjusted, which usually results in THEM owing ME a credit for overbilling me. so even if i do pay the estimated bills down to a zero balance, PSEG will owe me that on top of the security deposit that they already recieved.

i have spoken with several reps and supervisors from many departments and have yet to come up with a fair resolution for both parties. i received a return call today 11/27/07 from a supervisor named julio delgado who basically told me that my billing issue is my fault and that it is my responsibility to get them an accurate reading, even if they have provided no alternatives for me for a resolution

i have recieved several SHUT OFF notices threating to discontinue my service if i dont pay the bill, been overbilled by thousands of dollars, had to take time off work to resolve some issues, spent hours and have made dozens of phone calls trying to resolve my billing issue

so I called them back at 1:00pm then again at 4 and they told me that the conexion hours are between 8 and 4:30pm so I called my cousin and asked her if can she wait a little more time and the house is empty no electricity, nothing to do so obviosly she was tired to wait but she still wait and they never came, so I called back at 6pm and they told me that the guy were on his way to the house and then again he never came and my cousin called me and she has to go because she has something to do.

I called them back again at 7pm and they told me that the guy is going to be there between that hour and 12 midnight, so of course I get very upset and told them that nobody is going to be there because the house is empty and I told them that they play with the costumers and they told me now that they don't have especific hours to go and put the service on, and I told them that I don't live there and somebody is doing me a favor and of course they dont't care and they told me that now they need to do another order.

So I am very upset about that and the costumer service that they have and the personnal that they have working for this company is very, very poor and inneficient. I hope someday they do something about that. thank you very much for your time.

I rented the apartment to section 8 people and an inspector is coming over to check the apartment and he need the utilities on, if the inspector come on monday oct. 4th '04 and the house doesen't have electricity, I am gonna lost this month rent and security that they supoused to give. thank you.

I am in the process of paying the bill but I am complaining because it is very inappropriate to pay for a mistake that they had made and cost me to be late on my other bills. I have tried to contact people above customer service but noone, noone would give me any information on how to contact the corporate office to discuss this matter. My fiance and I are very angry and why should we have to pay for a mistake that was made by their irresponcibilities!

It caused me to fall behind on all my bills, and gave me worries about being threatend to shut off my electricity and gas, which my Fiance has Chrones Disease and I have very bad Asthma.

Twice again even though a State Senator was told by PSE&G it would never happen again it has. I was on the couch Thur. Fri and Sat. and he never showed. We are going to get another estimated bill.

Why isn't this man held accountable by PSE&G. Why won't he read the meter. Why hasn't PSE&G kept there promises to the State Senator? Why hasn't this meter reader been transferred to another route?

Is this how PSE&G treats disabled persons?

I asked my Mosley to get someone out to my house to fix my heat today and he replied Now That's not gonna happen - who the hell hires these idiots? You dont say that kind of thing to customers. I called back again today for the forth time and was told they had no record of my issue - apparently the two idiots I had spoken to previously realised they might have a problem with me and tried to delete the record of my calls so it would not be traced back to them. Mr. Mkenna who I am working with now is trying to get someone out here with a part tonight but I doubt it will happen.


Three days+ lost work and lost wages.
Four days of living in 40-50 degree inside temperature.
Cell phone charges and wasted time.
Contract fees that I paid to have them fix my aplliances.

Aggrivation from the numerous calls ans many attitudes that I received from the PSE&G customer service staff.

All my efforts are exhausted.
I like to know what is my right as consumer.Please note that in November of 2002 county approved my permit application. PSE&G is the only company that is widthholding my project.

I can not continue the construction project. If this project is inactive for 6 months, I have to re-apply for the construction permit application which will cost me $4000.00.

The charges estimated were much higher than actual gas comsuptions on previous winter months. In June 19, after sending my payment for $290.37 I received a bill from PSEG with a credit balance for $204.61. I called customer srvice and was informed (order 171396900) that after I sent my payment PSEG read my meter and realized that the estimated consumption was higher than the actual and they credited the account for the difference. This is after they have charged as actual exact amounts for gas comsuption in the months of April, May and June.

I requested a check to be sent to me and the customer representative told me that it will take 3 weeks.

After this I believe that

-PSEG is not reading the meters in winter to overcharge customers

- The estimates used by PSEG are extremly hign and there is no good rationale for that

- PSEG is reading the meters in June and credited the customer for the cash advance what PSEG took from customer.

Customers do not have right to a reimbursement of interest or compensation for the amounts collected unnecesarily by PSEG from the customers.
PSEG discourage customer to get a reimbursement.
In my opinion, these practices are unacerptable and need to be investigated.

Financial. I have been overpaying utility charges for 8 months and I do not have the right to collect them back right away. No monetary compensation is being done by PSEG to customers but customers are charged a poenalty if they pay their service late.