PSE&G Reviews

After they sent me a letter that I am required to let them replace my gas meter, I make multiple appointments to which they never show up. Then they send me a formal letter that because of my failure to respond, my gas service is scheduled to be shut off. That's time off the work day too.

I have lived in my 4 room apartment 2 family house for 15 years. I have had years of high electric bills. I would call PSEG and complain saying "AM I paying for the whole house! (BTW it's just me living here and I work a lot). Long story short after years of calling pseg complaining and unplugging everything, my next bill I received was over 400 dollars. I called and asked if someone could come out and look at my meter. I was shocked to learn that I have been paying my upstairs neighbors 8 room, 4 bedrooms electric bill since I moved in years ago. They since have corrected the meter but Pseg put neighbor's bill on mine over 1000 dollars and told me I have to pay it. When I told them I wouldn't pay it they sent me an email for charity to help pay the bill. You would think that I would get a credit for paying high bills.. Oh also my bill came with corrected meter and I only use $16 in electric. This company is horrible and wish I could get another service!!!

I have a worry-free plan with PSEG on our refrigerator. We needed PSEG for issues re our fridge and freezer not cooling properly. We called PSEG and made an appointment for Wed. Instead they came unannounced today. The technician said he can't do anything about our fridge since he saw no serial number. He said it was in the contract which we never saw or were asked to sign. We told him we bought it at the only place we could find with a fridge that fit our apartment at the height of the pandemic on 2/4/21 within a 100 mile radius. It was sold to us as new with a slight dent and it was more expensive than a new one at the time. All we knew our prior fridge died on us after 20+ years and we needed a new fridge.

I’m paying to have my system board to be replaced and the technician left because he couldn’t find a park. No call, no nothing just kept going to the next stop. It ridiculous because I’m a landlord and I pay on time at that. I wish it was something more I could do because it’s not fair.

PSE&G falsified my first month bill, and they did correct it after almost 1 month of me fighting them over the phone and talking to different 11 people. The 11th person finally helped me to fix the bill and gave me $50 in credits. However, the damage and lost trust customers like for PSE&G will take a long time to recover if it can be ever recovered. This is what happened:

Timmy O was operating a bucket truck servicing the Verona Playground lights. He was super professional and very careful around all the kids and families at the playground and went out of his way to announce his presence when moving his truck in a high foot traffic area to make the other parents, myself included feel comfortable. What a professional who takes pride in his job. God bless!

The prices are ridiculous and the customer service is the worst. Too bad they are the only company and you don’t have any other choice. It’s a monopoly so they force you to pay what they want, PSE&G is one of the reasons that I’m leaving NJ soon.

They are ripping people off everyone's bill is outrageous. We should all get a class action against them. This is ridiculous. How can they think people can afford this. They need to be investigated.

I don’t understand how my bill is one balance and the next bill is triple the amount when I don’t even use gas during the months of March through November. Now they want to disconnect me after showing proof of the bill from one month to the next. It shouldn’t triple in a month when I don’t even use gas. Unbelievable.

Considering how costly this provider has become, I've concluded buying and running a generator would be cheaper. Wish they would get hit with an anti-trust suit. The service people are excellent. Their administrators are overpaid under-worked cost bloat. A cost they readily dump on customers who have few or no other choices.

If I could give a 0 star I would. Their representatives are ignorant and their managers are even worse. Instead of handling an issue- managers agitate, tell you you’re lying or wrong and then scream and hang up on you! These workers don’t do their job then get mad when you call it out. Lie and try to make their business sound best on the phone. When I told the manager my situation after he tried to say they never mess up bills he tells me “oh it’s not that this DOESN'T happen!” But then proceeds to tell me I’m wrong for not believing his word for my bill.

Artificial Intelligence is coming to PSEG, it's going to make dealing with them simple, all the dead wood and the personnel that are trained to say no, put us on eternal hold and hang up and cause people to spend hours on the phone are going to be out of a job, computers and chat bots are going to replace all lazy workers, artificial Intelligence doesn't discriminate or make mistakes, and machines don't make things personal.

This is a company that benefits from cartel economics. They have "territories" that prevent competition and operate as such. Their customer service is, quite frankly, of the lowest order. One such experience was calling and being told I have to wait for a callback. That call back came 1 hour later. They then told me that I needed to transfer to a different department and to wait. I then waited 1 hour and 45 minutes (worked with my phone on). A woman picked up and said, "Oh, sorry, that department is closed". I said, "I've been waiting for two hours". She said "I know you have" and I interrupted and said "No, I don't think you know that I have" and she just hung up on me. That's it. End of story. Awful.

Worry free, thanks to Amelia from PSE&G. My electric was disconnected today while I was out. Came home to a note on the door and no power. With so much already happening in my life at this moment, & being disabled, only receiving payments once a month, & raising 2 children alone, I was somewhat devastated. I misread my last bill and did not pay enough to avoid shut off. Explaining my situation to Amelia who was patient, kind and understanding. She listened to me and went back and forth with senior management until we were able to come up with an agreement that did not stress me financially. And within 10 minutes of hanging up my electricity was up and running again.

They used to have great service, but when you call, the auto system is horrible. My air conditioner isn't working and it's been hot in the house all week, but because it's March, they won't even come out, they say because temperatures aren't constantly high they can't fix it, that's a load, all they gotta do is lower the thermostat, they have no problem taking my payments though. They also used to always have parts and come back same day, now they ship it days later and you gotta make another appointment, and you still have to wait if an appointment is available. They don't even care if it's your refrigerator. THEY NEED DIFFERENT MANAGEMENT.

I have called today about 5 time. Most of the reps after a few mins they will disconnect the call and didn't care to call back. I continued to call and waited into someone answer to then tell me that they system was down for her that she will reach to another co worker. She then tell me that she will transfer me to her for that person to tell that her system was also down. I then requested for a manager and because I called 20 mins before 8 which is the closing time she wanted me to agree on getting a call back tomorrow after I spend half of the day try to reach out. I work in customer service. If we get a call in the last minute of closing we take care of that client even if we have to stay behind. Please give us better service.

I am an assistant property manager for a company in New Jersey. I called today to have service turned on in one of our vacant units. The first customer service person I spoke to was totally clueless how to set up the new service so I asked to be transferred to a manager. I was transferred to Frank who was really, really rude! Kudos for great customer service!

We moved to current house 2011, the house has central air condition, unit 1 and unit 2. I register both of the units in worry free (PSE&G) for 20$ and some change and so two units 40$ a month. I calls PSE&G to check the units. They said they are fine. In 2020 called them because unit 1 it is not cooling enough, so technician came, check it in the backyard and the attic and said it is dying, after some time unit 2 stop cooling though the fan working. Technician came and check it, he said it cannot be repaired and "You have to replace it." I called local cooling and heating company, came checking the unit 2 in the backyard working but not cooling, he said the fan need to be replace, as the fan not blowing air. he brought new fan and the unit 2 alive again, it cost me 800$.

Yesterday was my first and last day when have used Pseg worry free service. Yesterday was 14 degrees outside and my heat stopped working, so I called Pseg and made a service appointment. The technician came on time, however, he was very irresponsible and unprofessional. He didn't check a damn thing, he didn't check a flame sensor nor motherboard nor gas valve, he jumped to a conclusion that POSSIBLY my furnace has to be replaced because he thinks that I have a cracked heat exchanger, he spends 30 minutes walking through out my house with co2 detector, that was all what he did! Today my furnace stopped working again, so I went to youtube and learned how to simply clean the flame censor and guess what, my furnace is back on! Useless service, I will be canceling my worry free plan asap!

I see many negative reviews like this for this horrible company so I wouldn't waste my time if my experience wasn't abysmal. They have been bugging me with repeated phone calls to change my gas meter. Well, I've scheduled 3x and they NEVER have arrived. So, harass your customers until they give in only to not keep any appointments? They then ask for feedback (which they clearly do not heed if you judge by quite seriously, 100s of bad reviews and none for the positive). There are options, pursue other companies and stay far away from this scam of one.

Recently, I scheduled a service appointment for my water heater that stopped working. Not only did I have to wait two days for an appointment, now I am told they need to order a part and they do not know when it will arrive. This water heater is 12 years old, I've been paying for the Worry free plan for 12 years. This is unacceptable and horrible customer service. If they said the part will be in tomorrow I would be fine with that but the answer is "oh it was put in as an emergency, but we don't know when you will get it, and when you do you make another appointment". When I had this issue 12 years ago, I had a new water heater installed the same day. Today I cancelled the two other worry free plans since they are not worth paying for. Who wants to wait for an appliance to be repaired not knowing when it will be repaired?

Please if PSE&G comes to you for equal payment plan, RUN!!! DO NOT SIGN UP FOR IT. I have been burnt badly. What the contract says isn't what you get at the end of the circle. They made me believe I will be paying certain amount, and I was relieved, as a business, it's hard. Now after 1 yr., they sent me 780 dollars bill. after paying monthly what they calculated for me. Am very depressed right now as I am struggling to make ends meet. I can't even afford to meet up with other business running. Please, don't be like me to get fooled, just don't sign any "suppose relief or payment help". The difference they claim they are helping you cut off is only accumulated for you at the end of the year. DON'T FALL VICTIM LIKE ME.

I have been working with Worryfree service as a customer for 15 years. Since two years, this has become a scam and the technicians come out and charge arms and legs for small work. I have called private technicians who charge a fraction of what PSE and G technicians charge. This is even with a Worryfree contract! Also, they add wrong units by mistake and even after calling to correct several times, they don’t cancel and keep charging!

My mom has worry-free with PSEG. All they do is come in and tell her, "You need a new furnace, new water heater, etc." The best is "Wow, you have bad luck". Then tech sits in van outside milking clock because he provided no diagnostic and is way ahead of schedule for next rip-off. Don't sign and up pay monthly. It's a total waste!

There is a low hanging PSE&G electrical wire hanging in my driveway attached to my garage. Numerous phone calls and emails and sent pictures were made. Claims of techs not seeing anything. Claims that it’s a phone wire. Technician coming to house and posting a sign on pole that there will be no parking 50 feet from sign for tree trimming, even though there are no trees on block. You can’t make this up. The incompetence is difficult to swallow. When eventually the wire completely comes down and hopefully not while I’m in my car with family, and there is a actual emergency to contact police, fire department, paramedic will they possibly reach out and ask, what’s the problem.

The only thing wrong with my 4yo gas range is the burner sparks don't work. First serviceman said to throw the stove out. Second said it was leaking carbon monoxide. It was not. Third serviceman ordered parts (or so he said). Called two weeks later, they had not ordered parts because they said they were not available. Looked online and found said parts. All through the process, they have lied. DO NOT USE this service.

I have been paying for the PSE&G Worry-free plan for the last 4 years. When the time came to use their services, their customer service people showed attitudes. They don't want to serve customers and for repair they want us to pay money. Then what's the purpose of paying them monthly charges? It's better to go with Choice or HomeShield.

We start with the worry free contract that is almost useless in emergency situation, from the time you call until they send a technician to the time that they order the parts, it is not an emergency anymore. When I waited so long with no heat, I hired a private contractor, who finished the whole thing on the same day. Then we move to their core service, I had a tenant who just had a newborn, that accidentally her gas & electric was disconnected and when I tried calling PSE&G to get the service back, I had to make at least 30 phone calls, some of the response to the calls that they couldn't find the account,

PSEG came last summer to install the new smart meter forcefully. Ever since then, the price is doubling up every month. The new meter runs a lot quicker than an old one. No one is home during the day and the heat is on 68 same every year at night. This year's winter was warm so we barely turned the heat on but the price went more than double. Do NOT install the new smart meter!

I received a very high electric bill for $568.38. I called PSEG and I didn't get anywhere with them. This bill is for October 2022. This just doesn't add up. I live on the first floor and the landlord lives upstairs. I strongly disagree with this amount.

Technician diagnosed the problem as a bad motor for the compressor fan. Claimed he could not retrieve the model number on the motor. He did not remove the motor, removed wires and left us with no air conditioning on a 90 degree day. How about removing the fan and bring the fan to a parts store of PSE&G? Unacceptable service, not willing to go extra step to help. Now I am shopping for a new HVAC System with no Air conditioning in the middle of a heat wave. PSE&G made a bad situation worst.

Please be advised that finally one of PSE&G's more knowledgeable technicians were out 7/8/2022 to service my Central AC system. I have been experiencing the same problem/issue for the past 5+years/seasons - i.e. leakage of air handler coil - which was FINALLY determined and confirmed 7/8/22 with Lou (the technician). Lou (within 5 minutes of his arrival) was able troubleshoot and isolate where the issue/problem is and addressed it by asking to view the air handler unit in the attic so that he can assess and confirm that the root of the problem was in fact in the attic in the air handler coil.

I was impressed with the professional responses the PSE&G gave me regarding various utility rates for residential development and multifamily affordable residential development; in addition I wanted to know utility rates for commercial warehouse projects.

I have 8 repair contracts for about 20 years. They have not had a successful repair yet. They broke my top range, could not get a part for my wall oven... so I researched and got the part but they would not put it in because they were afraid of harming my cabinet. My elite refrigerator needs service for two weeks. It took over a week to get the part (despite being very available locally). When they finally came to install the part it still did not work because they needed another part. Now they said I have to pull the elite refrigerator out so they can replace the next part. They can’t pull the refrigerator out??? All of a sudden I am asked to be the repairman. I spent lots of time trying to get the supervisor but he does not respond. When parts are ordered on an emergency basis it still takes an inordinate amount of time. This is simply unacceptable. I want a call from the head or worry-free service.

I have 5 items on their plan and I plan to cancel all. First of all, it takes over a week for them to show up to check my dryer. Then I had to listen to an incompetent name Nick who just showed up just look at it. He had no intention of fixing it. I just listen to a bunch of excuses before finally he agree the belt was part of the issue. When I made the appointment I told the agent the belt was bad. I gave her the part # also, but that illiterate think everyone is an idiot. Since it was Friday afternoon his mind was probably on getting to his favorite bar. I don't think he has any knowledge about fixing anything. Not sure what qualification he had to get hired. These people are only interested in collecting a damn paycheck. If I have to wait 3 weeks to get my appliance I'd rather do it myself. Don't waste your time with this worry free crap.. It is a ripoff.

Our heater stopped working one night and it was 10 degrees outside. Despite having the worry free, PSE&G’s earliest appointment was 24 hours later. Not only that, they were rude and condescending on the call. Our family had the worst night ever, huddled together near the fireplace all night without a wink of sleep due to the freezing cold.

Awesome company to have in this area. Produces a lot of power via hydro, wind and solar. I really like that and has a good program to install solar on home roofs. I will be installing solar in the near future.

When we reported an outage, the physical response was less than 1 hour and soon after that, repairs were completed. Amazing, with courteous and respectful employees, truly providing a great customer experience.

I have been paying PSEG (Worry Free) $68.28 for over 5 years, very little calls as my equipment's mostly new. Since I bought my house I replaced AC/Heat, water heater and all my appliances are 5 years old. With the recent storm that we had my basement flooded a bit and then my washing machine wouldn't drain and spin properly so I called for service, got an appointment after 2 weeks and when the tech came he said it's because of a flood and he will not touch it. I am asking myself for all the money I have spent on a useless service.

I have a had a worry free contract for years and usually get good service. 2 years ago I had a tech come to repair my washing machine. He ordered a part. The whole process took a month. Replaced the part and it still didn’t work. Told me to junk the machine. Went on YouTube and found a fix. Ordered a $15 part from eBay. Fixed myself and worked fine ever since.

I have the worry free feature with PSEG. This weekend my hot water heater gave out. My basement was completely flooded. In all the years I have owned my home, we have never had a flooding problem. In fact, I live on top of a hill. The PSEG technician came to inspect my unit and stated there was nothing wrong with it and the foot of water in basement from wall to wall was seeping up through my foundation. I cleaned the water up once again, put some dye under the hot water heater and watched the dye run. I called in a plumber and paid out of pocket for a new hot water heater. Completely disappointed in PSEG and their ineptitude.

Register Ecobee 2020 no issues. May 2020 no issues, July 11 -20 Issues. I could only control AC 6-9pm till 5am depending on heat. Not only do they take over your thermostat- which I was supposedly to be able to control, but the thermostat would constantly go back to their setting even when they say they weren’t controlling it. The amt of power supplied to home- lights flicker, loose ring, on and off computer runs very slow. I sent email 2 weeks ago “0” done. Called 5 times -4 different explanation as to what program does how it works. I have only had AC (@76) refrigerator, internet & ring on. The weekly usage shows so much more usage. Finally off -I can control my home. I am a very unhappy person.

I am paying a flat fixed fee for an apartment that I do not occupy. After just a few months I started to get a charge which would total the amount used in over a year. After calling and calling and speaking to numerous supervisors they indicated that there was a mixed up in the charges. But the amount requested actually increased and I have sent them numerous letters and all I keep getting is threatening phone calls that service will be disconnected in an a hour if I don't pay the amount that they are requesting. This is now ongoing for over a year and every month I send them the monthly fee yet it keeps getting bigger. This company stinks!!!

I had my unit installed by PSE&G. My central AC broke down the summer before last during 80+ degree heat and they didn't "fix" it until Spring the following year - they kept ordering wrong parts or something after we paid for them to refill the "depleted freon". They never really figured out what the problem was and after paying $800 and change for freon my AC is acting up again. I don't think they fixed anything and I don't think they care either way.

I have a Premier Hot Water Boiler plan and got some work done recently. In one instance, the tech (Mike) replaced the expansion tank. This was right after a winter storm (Dec. 18th). Then in Jan., the circulator pump was replaced (Jim). In both instances, the work was fully covered by the plan! Had excellent experiences with both techs, Mike and Jim. Both are very knowledgeable and were glad to field additional questions as well. The phone calls to set up the appointments were also seamless and I got very timely appointments. My boiler is working great! Thank you Mike, Jim and PSE&G WorryFree for the five-star service!

We have lived in our house for over two years. Our electric and gas bills were fairly steady and consistent with our needs for climate control. Then this past November, we received a bill more than double our typical autumn/winter bill. This bill was over $1200! Now we are being told that they instead undercharged us the prior three months, even though the meter was read each month and not estimated. How could this happen? Very frustrated and confused as customer service has given me the runaround on multiple calls.

My gas delivery charges are extremely higher compare to consumption as well as the electric bill is way higher. Have my electric/gas meter changed to see if there is any improvement but none. I have had my HVAC system (High efficiency including iComfort Thermostat) changed last mid year (Had 30 year old HVAC before) and no change in electric/gas bill at all in past 12 months. Is there anyone who can investigate this company for wrong billing and extremely high charges to customer. Called them multiple times but no response why the charges are so high.

Hey everyone, today I received my bill for December to January and it shocked me because my bill is doubled the amount it was last month. Last month bill was $280 and this month's $437. I used even less gas and electricity this month because I did not have to cook and wife and kids were away from home. This is not fair. Few months ago same thing happened and I called PSE&G directly they told me the bill was accurate which is not true. But this time I will not be quiet. I will file my complaint to 1. The office of public utility council of NJ 2. public service commission of NJ. 3. State Reliability Entity of New Jersey. 4. Public Utility Commission. 5. Attorney general office of New Jersey. 6. North American electric liability corporation. 7. Utility Regulatory Commission. I hope I will get justice this time around.

We had our furnace, air conditioning unit, evaporator, duck work (very little) electrical whip and so on replaced at the same time (8/2020). The two gentlemen that came out and installed, did a phenomenal job. One complaint we had was customer service, they are terrible! I know, COVID-19 that’s all a lot of companies use as an excuse. Did I mention COVID 19. They were always that way.

When PSE&G can gain access to your building they guess what they believe your bill to be. The problem is that they over guess and usually owe you money but they will send you to collections for money they owe you. I find issue with this because I am a snow bird and I don't use my apartment over the winter but yet through their system of guessing what they believe to be your usage. They bill me over $400 in charges for absolutely nothing. Then I fight with them all summer when I get back to correct the bill. It is frustrating because it's not like you can go with someone else to deliver your energy. This company sucks. If you have a problem like this I recommend that you take a picture of your meter and send it in because they are not to be trusted.

The month before the end of term PSEG solar department estimate the meter readings so you have to pay at a rate of .04 up to .135 a kw. Mine is in August and I don't have to pay pse&g in the summer because I have solar panels. So I was due a credit because I had -825 unused kw. I paid $200+ that I wouldn't have had to pay if they read the meter. They gave me a credit at .02 a kw which came to $16.80. That is a rip off!!!! They won't answer the phone either!

Was enrolled in Equal Payment Plan and used their Worry Free Payment Plan when I replaced my water heater. Everything was fine until the balancing month on the EPP when I started receiving bills stating I was past due on the Worry Free Payment Plan. They never credited the account for the amount they used in the balancing month. Then I received a double bill, they backed one bill out BUT this did not adjust the Worry Free account. Have been working on this EVERY month with customer service representatives (8 different ones so far plus a floor supervisor) so decided to just pay off the water heater.

Updated on 10/17/2020: Management from PSE&G: over charge me for installing a dryer belt and staying less than 10 minutes the amount of: $370.00. The first technician almost broke my gas dryer and told me the the cost was going to be over $800.00. He was here for less than 5 minutes. The second technician was here less than 10 minutes. Management from Summit NJ. Refuse to give me a credit of $185.00. Even know I was given them a new Whirlpool belt and they refused. They wanted to come take the belt off and then they will give me the credit back.

Even without storms, Long Island’s electric service under PSEG is terrible. More outages than a third world country without mosquito nets. Taxes up the wazoo and this is the best you can do? Bring back LILCO... HEY CUOMO, DO SOMETHING!

Want to share my experience with WorryFree service for repair of a dishwasher. Got confirmation of the call beginning of June and the dishwasher was repaired middle of August after 5 visits of 3 techs and 2 out of 3 wrong parts. After every visit I had to speak to a supervisor to negotiate a tech return date. When I provided feedback on their site I got the following disappointing response: "Sorry to hear about this ordeal. I'm glad it has a happy ending! Is there something I can help you with?" I blame myself as I had previously had already a bad experience I have not learned from: Paid for years for my dryer insurance and when needed service was told my dryer is not covered.

We lost power due to the storm on Tuesday around 12:30PM (8/4/20) and PSE&G's ERT is Sunday (8/9/20)-5 days yet I have not seen a single PSE&G truck or crew in this area. And they do not reimburse for food lost. Why? I just went food shopping spent over $500 and all that food gone. Most people are struggling right now to make ends meet because of COVID and to have to throw out all that food is beyond wasteful. I have receipts and proof on my account. NY, NJ and PA all sold out of generators you can't even rent one. I have a child with asthma a dog with heart disease that are suffering badly. Now to top it all off we have to close all the windows due to more scattered showers and thunderstorms.

I have been calling PSEG, log in to my account etc...Spoke with 5 different people. Emailed 3 times. Chat with the expert and so on...But nobody really help me. My bill was going up even (I have a small restaurant) I shut off 1 refrigerator and an ice maker because of Covid 19. I am not even using air condition even it is 90F outside. The business went down to 60% not cooking that much.

This house was built in the 70’s and the A/C unit is the one that was installed back when the house was built so we are talking about a unit that is 45-50 yrs old.... unit stopped working 06/24/2020, I called for technician to come take a look and PSE&G sent someone the very next day. Let me tell you, this guy went above and beyond... He replaced a circuit, a connector and some other thing... Then thank god he stayed to confirm unit was working because 10 minutes into unit running it suddenly stopped.... He said “your motor is done”.... I figured he will just give up and tell me to stop being cheap and upgrade to a new unit but instead he got on the phone to try to find a replacement motor, obviously there is no replacement motor for a 50 yr old unit so he tried using a universal motor and it worked....

I got a problem with my Samsung washer. It was very easy to schedule appointment online. When technician came, he ordered needed part. Next day the part arrived. Chris came to replace this part. He is very professional, detail oriented and competent. It was wonderful experience.

We bought a York furnace from PSE&G thinking that they know good equipment since they service it. Not true. Our York furnace is 11 years old BUT we’ve had problems since day 1. We’ve had most of the components replaced but still have to call for service at least once per winter season due to no heat. Often we’ve lost heat more than once in a season. PSE&G says the New York furnaces are better. Just stay away from them. Since I’m a regular service customer, it seems my calls no longer are meaningful. More than once a technician was “rerouted “ after he was on the way for an “emergency.” They simply don’t know how to fix the equipment they sell. Time to look for a new furnace but not YORK!

I purchased a Worryfree for dryer and washer machines. I called them for a problem, they said, "No you have to change the machine!!!!" I called to speak with a manager or a supervisor, they said they are busy but she will put a note for them to call me back, it’s already one week and I am still waiting for the phone call. Really I don’t know what to say??!!

PSE&G worry free is a scam! You kept paying monthly for that. But when any of your appliances broke down, they would send the guy to come take a quick look and just said “sorry can’t fix it, the part is way too expensive and better get the new one”. I end up having other local regular guy come and fixed it with the fees, of course but not that expensive like PSE&G guy said it. SCAM PSE&G. Please, everyone don’t fall for this scam.

I had my issue with my heating system. Called PSEG to schedule appointment for the worry free repair service. Got appointment for next day. Tech arrived on time and was able to detect the issue and fix it in less than 30 mins. Excellent service.

I called the service about my dishwasher. The dishes weren't getting clean and there were tea stains in the cups. They came, and told me the problem was my fault and in evidence found a couple of cherry pits in the dishwasher. So I became extremely careful about removing any soil, but the problem persisted. They came back. Same story, except that this time they told me that tea stains on the cups were normal after the cycle. So I started checking and found that the drain line was blocked where it went into my sink disposal. Problem solved. Had they checked the condition and temperature of the rinse water, they too could have solved the problem. They are supposed to do diagnostics. I terminated that contract. By the way, there are no more tea stains.

Heat is working finally. Thank you Mr Mike & Mr ** from PSEG. Today was a wonderful and efficient visit. Heat is on, Mr ** ran and got the part and came right back to install it. Very very pleased. Thank you very much!!!!!

PSEG failed to properly troubleshoot or fix my ductless unit after 6 different service calls. Each service technician said they would take a look, but almost every one of them said they have never worked on these units. For each service call, I had to take time off work and it was a hassle in general. I am now working with a service company that has certified technicians with these units and things have gone much better!

UPS prides on safety and takes note when acknowledgement is due. 10/22/19 10:49 a.m. This crew order of operations was zoned in number one safety and exceptional order. PSE&G is designed in overall efficiency. Providing top value & quality. A-1 Accredited Company.

It will have been almost 2 months without power. PSE&G cares little to nothing about how much the ability to use your home impacts your life. I had my service upgraded and had I known how long of a process it is to restore power I would have waited until after I got my new home up and running. I am now cast to the wind having to stay with friends and family and be a burden on them. This stress is exacerbated by the fact that my wife is going through health issues and all the stress this process has put on her is impacting her negatively. If they take so long to restore power they need more people doing the work necessary for this process so that it can be sped up. People need power in their homes, it is a necessity and should be treated with urgency and if you can't meet the problem with your current staffing you need more people.

I had a WorryFree contract service with PSEG for my appliances. In July 23rd had a problem with my washing machine. I complained TO repair the washing machine. A technician came after a week-long waiting. He told a couple of spare parts needed to be ordered. Later he after parts arrived. Again another two more parts have to order. The technical lied that he order two parts. This has happened on 9th August 2019. I have waited until 2 weeks. I'm keep called PSEG customer care. They repeatedly say the parts ordered is on hold. I suffered a lot without a washing machine and an irresponsible response from PSEG customer. I never recommend going to the WorryFree contract. It makes more WORRY! **

Updated on 08/23/2019: My first review on PSE&G was approximately 3 weeks ago because my washer wasn't working properly. The technician came and left less than 30 minutes later. Two days later, I used the washer but the spinner came apart and the top piece of the spinner flew open when I open the lid. I called PSE&G to complain and to make another appt. Supervisor called and left me a message that he was able to get me an earlier appt; one day earlier but he forgot to submit the new appointment request so I had to wait an extra day.

While visiting West Deptford, New Jersey during the week of July 22nd, a line of thunderstorms swept through the area on the evening of the 22nd, and power went out in many homes and businesses. The hotel where I was staying, lost power around 3:45 a.m. on Tuesday, the 23rd. Even though PSE&G kept promising that the power would be restored and even posted times this would be accomplished, on their website, power was STILL out when I checked out of the hotel 28 hours later. I live in Florida, and the longest I have ever been without electrical power after a major hurricane (Charlie), is 12 hours. Lord help PSE&G customers if their area is hit by a major hurricane, considering a single hurricane wiped out service for over 24 hours!

My husband and I decided to switch to solar in May. Our panels were put up the second week in May, and on May 26th, we passed inspection. We were told PSE&G would switch our meter in 4-6 weeks. That was 11 weeks ago!!!!!! I now have a pse&g bill for $250, because they are not doing their job. I never should have received this bill as they should have replaced our meter 5 weeks ago, and we should be paying momentum. This is completely disgusting and unacceptable!

I've been a Worryfree customer for 4 years and I have to say it doesn't matter what appliance they come out to look at, it's always the same "you might be better off replacing this" instead of "here's the problem and what we can do." I had a guy come out to look at my water heater because it wasn't heating the water properly, the tech looks at the unit and says "hmm, you might be better off looking at getting a new one because this is pretty old". When I told him I was a worryfree customer he says, "oh ok well that's different, I don't have the part but can get it delivered here." 20 minutes later part comes and is installed and problem solved. Now why he didn't know I was worryfree customer is puzzling since all the techs that have come to the house know I'm a member. But my point is the part was available and took like ten minutes to install, so it shouldn't cost that much to repair even if I wasn't a worryfree customers.

When we scheduled the appointment there was heavy rain and the employee that came to fix it came twice that day; during the initial appoint whilst it was still raining and after all of his appoints were done. During the original appoint he stated that he wouldn't be able to touch the AC, since it was outdoors and there was heavy rain with the possibility of getting electrocuted. He offered to come later after all of his appoints that day, but when he came back the rain started again. He stayed outside for about an hour to wait for the rain to stop, which it didn't. He told me to schedule another appointment for the next day which he also attended because he was worried about my husband had previously had two heart attacks and isn't able to stand the heat. He came and fixed the AC with no problems. Thank you Frank.

I am raging over my last phone call to PSE&G NJ a few minutes ago. I'm calling to settle my bill and this disgusting, nasty representative, was so NASTY that I had to ask his name and what he told me was this, word for word... "You have a bad English, goodbye". I am furious and will take this to court for insult and discrimination. By the way... I speak near perfect English. What a miserable human being! Has anyone else been insulted by any PSE&G customer service reps?

I got a notice from PSE&G stating we need to replace our gas meter or our gas would be shut down. So, I went on their website and scheduled an appointment for a 9a - 12p window. Our address is set so that it's our landlord's office, which is two doors down, just the building # is different. PSE&G recommended we do this because our actual address wouldn't come up in their system, this was a year ago. Our landlord informed this was okay and everyone in the building does this. Anyway, in the comment section of the appointment, I put down the technician would have to stop by the landlord's office and get the key to the garage where the meters are. When the technician arrived, he called me and was insistent he couldn't do the replacement because the addresses didn't match.

Let me start out by saying that I did not have a Worry Free contract when I contacted PSE&G. My central A/C unit was not cooling the house effectively, so I contacted PSE&G (who traditionally has been very responsive). They told me that Labor would be $248 since I did not have a contract. The tech came on the same day. He told me I needed 5 lbs of freon to resolve the issue. And that the cost would be $90 per lb. He did not tell me about any additional fees. In my head, $248 + $450 ($698) would be around the price I would be paying (plus taxes). I agreed to the work. And the tech comes in with a bill showing an additional $195 for "Replacement Part Installed." When I called to ask what this was, the supervisor told me that it was for diagnostics.

I have had a worry free contract for many years on appliances. I called this week because my central air was not working. PSE&G Tech comes to my house, tells me it is a broken wire in my outside unit. Refuses to look at my inside unit at all because he was sure of himself. He said it would take a few hours to catch up so he couldn’t check if his fix worked. Of course the house was still hot and the unit still broken. Called them back. Tech comes today telling me I need Freon but he can’t add it because it’s not hot enough outside to know how much to add. Told me to make an appt when it is hot. Wouldn’t even look at my inside unit because he was sure that was the problem.

Forget trying to pay with Credit Card, there is a different number you have to call to get it sorted and THEN you have to call PSE&G back, to give them a confirmation number (which you have to go thru the entire system just to get a human on the line for). Whoever is running this show ought to be shot or needs new management. PSE&G, please use our hard earned cash & UPDATE your service.

My service was disconnected this morning at 9 am. My bill was up to date and not due until the 5th. Apparently they cut the power off on the wrong house, which ended up being my house. They shut it off within a 30 min period this morning while I took my kids to school. Almost 2 dozen calls later, it is 8 at night and my power is STILL off. My house is almost below 50 degrees. I have 3 kids and one is a baby. I’m beyond furious!!!! Customer service claims they can’t phone the technician to get a time frame. Since when!? They can phone them during work calls but not for reconnection? This was not even MY fault. They also said that the tech has until midnight to turn my power back on. The amount of thievery this company is able to “legally” do is baffling. I have so many unruly and disrespectful things to say, but I’ll keep them to myself. No wonder why they have such a bad reputation. Disgusting!

Payments of $131.91 on 7/16/12, and $112.28 on 9/13/12 have not been applied to the account. This has been an issue for 5 years, and I cannot seem to get through to them. I believe they applied these against a Sec Dep, which I never knew was on the account. It is time for them to apply these two payments to the account already. They do not seem to have employees that understand the situation. I have the spreadsheet, that they finally provided, and these two payments are not on it. I cannot understand how these people are still employed. Seems like PSE&G has many complaints regarding billing and payments issues.

I pay my bills online through my bank account at TD Bank. I made a payment on December 7th for $254 for my electric service, and even though it was removed from my bank account, it was never credited to my account at PSEG. I have called and written letters. PSEG has an email address specifically for payment issues. I have provided to them the precise info from my bank that they require to resolve the issue and all I get back are letters that they can't find my payment. On the bank's side, since I authorized the payment to them, they can't do anything to reverse it. The bank can prove that PSEG received the payment. I am really angry as I don't have a spare $254 for mistakes. I have obviously had to repay that month to ensure my account is kept up to date.

I was surprised with my gas/electric high bills. My December bill was $116, which is quite high for someone who lives alone and has no appliances except the fridge. I leave home at 7am to come back around 8pm. To test the honesty and accuracy of PSEG, I shut of the heat completely just to use it one hour in the morning and one at night. To my shocking surprise the bill instead of going down, went up to $178. I called PSE&G to clarify. Their explanation was BLAME it on the extreme cold weather. When I mentioned that the heat is shut off for almost 22 hours during the day. Their funny answer was that the pilot of the boiler still consumes gas at high rate. COMPLETE RIP OFF. I don't know whom to complain to or where to sue these blood suckers. Any suggestion is highly welcome.

Please WAKE UP Sleeping Clifton Electric Officials. On 9/4/2018 I have paid $4,924.04 for new connection at **. AS OF TODAY NO ELECTRIC CONNECTION IN 6 MONTHS. Whereas PSE&G Gas new connection I paid $550.00 on 10/5/2018 and has gas meter connection in November 2018. PLEASE WAKE UP SLEEPING ** of Clifton Electric Department. They need lane closure from County and I learnt that PSE&G Clifton office submitted application to county on Jan 15/2019. What the heck is going on here. Someone PSE&G Clifton officials sitting on my application and sleeping deep for 6 months without any action. Can you please forward this complaint to Karen Reif. Hope she will take care of that.

I continue to call monthly (for the last 6 months) regarding my electric bill. PSE&G continues to bill me estimates because their employees are too lazy to take a true reading and/or follow-up with the true issue. I call customer service and tell them nothing has changed on my side, why do I continue to get estimates for electric?? We have not had an estimate on the bill in over 4 years. My issue is that they continue to say a supervisor or management person will call me back but of course that does not happen. My concern is they are taking bad estimates and will charge me 6 months back electric bills. All I want is a true reading. If I wanted estimates, I would opt to pay estimates monthly!!

We had a mandatory pipe replacement done on our street. Since then in the month of December 2018, our heat bill more than doubled. The heat boxes are unmanageable - we went from 68 degrees in the bedroom to 88 unbearable heat. Hard to find someone to fix this. To top it off my heat bill just came in from $220 at most a month to $520. Beware of the company policies and procedures as you work full time and trying to fix this it's quite a challenge. Already paid $200 for an item that the contractors broke - now $300 for heat. Still not fixed!

Very unhappy with this company and their lack of care for their customers. I've been a customer for the last 2 years since I've lived in NJ. I called them because my electric bill was 4 times higher than it was the month before. It was $70 in November and it mysteriously jumped to $330. The customer agents I spoke with made me wait forever while they tried to explain their billing, which they didnt even understand. HAHA. They told me I needed to check with my apartment complex because the problem seems to be on their end (if there is one) not theirs. I will pay double but four times?! There is a problem!

Our steam water boiler that heats our home recently needed to have water added every few days. We have a “worry free” contract through PSE&G and called them to check it last week. We were told our boiler had cracks and needed to be changed. We were given a written estimate of $9,750. While the boiler model was listed, there was no breakdown of parts and labor. Since we need heat, we made an appointment for the work to be done today. PSE&G offered a “payment plan” that would cost over $400/month.

During the summer my AC does not work that great in my apartment so I need to have it constantly running. I asked the PSEG rep if there was a way to cut the costs down and she said I could do the Equal payment plan and there was no penalty and I could cancel at any time. I told her that I had only needed to use it for the summer months. I called once the weather got cooler and the rep canceled the payment plan. She did not tell me anything else and just said my next bill will just be my usage. Well, that wasn't the case and they charged me $167.00 on top of my regular bill.

I've had my Central AC, heating and hot water heater covered via a PSE&G Worry Free contract. The AC/Heating technicians are amazing. I have called them approximately 6-7 times for service. Each time I've had no issues. They arrive on time and complete the repairs successfully.

Service is horrible to start with. Technician came to fix the AC. Told me the AC has leak and I need to call someone to provide an estimate to find the leak. I called the someone and he is on vacation. I am already into 8 days without AC in this summer. Why the technician did not fix the problem and allowed to walk away. What kind of management this company got who doesn't seems to care about if the service is done are not. Very Very rude and worry service I ever had.

Stayed home for the "scheduled" gas meter replacement which was a no-show. When I called they told me they had canceled me cause they ran out of meters. Of course, they said they notified me - GD Liars!

This took place in my previous home in a Millington NJ. I moved to this home in November 2008. Come December, I smell gas along my front walkway, not surprising as the gas lines are near there. I have PSEG come to investigate three times that winter. They find nothing but I keep smelling gas. The problem goes away in early May when I no longer need. Fast forward to the next December and I smell gas again, call PSEG, they come out on 3 occasions and find nothing. Same spot, same place. I call them annually as the problem doesn’t go away. They come over 3x per winter.

We participated in Puget Sound Energy appliance efficiency program. I wish we had kept our old refrigerator. The new one by Frigidaire was quite a bit smaller than the one we had despite being told we would get the same size. The Frigidaire product is cheaply made. The door handles have broken off, the magnetic strip to keep doors snug to refrigerator are weak so therefore having to check and push tightly to ensure seal and lastly ice builds up in freezer resulting in manually having to defrost it. The motor is loud and I'm afraid it's on last legs. It's only 2 yrs old! This free refrigerator is a scam. I'm going to have to buy another one when I certain my old one would STILL be working.

PSE&G has lowered their power output significantly so that in the middle of a bad NY heatwave with all the health warning and safety issues I cannot keep my AC from tripping my circuit breaker. The bill is the same and I am sure I will not see a lower utility bill this month yet my utility power has been significantly reduced. We have unplugged and turned off everything and I still do not seem to have enough power to just run one AC. This is a crime and injustice and PSE&G Long Island is nonapologetic in their lack of power.

I feel sick to my stomach when I think of how much money I have wasted up until now. I have called them for servicing my fridge, oven, stove, dishwasher and every time they would come, didn't have the right part, would return days later and never completely solved the problem, either I had to get someone from outside to fix it or replace the appliance altogether. Well I finally had a big job which was fix my AC, it was the worst sloppiest service ever! The guys seemed clueless, brought wrong parts, left a big mess, and in the end when they said it was fixed, I had a bad feeling about it, called a friend who knew about central air and he pretty much told me that I had to shut it off immediately or my ceiling would start leaking since the job wasn't done right! He was in shock that this is how they left it! After two days of pretending they knew how to fix it and wasting time and energy!! I was beyond upset.

We are still dealing with the bill. We are living in a one bedroom apartment in Jersey City and recently are in vacation and of the States. We received the bill last week and it costs nearly a hundred while there's actually no one living there (no AC) and only a refrigerator is running in the whole unit. We called PSE&G and it says this high bill ($80) is because the appliances (which is the refrigerator). Ridiculous.

I have updated my review to reflect the conversation I've had with the company about my experiences. I appreciate that they responded well and have said they will work to address these issues. I'm putting "satisfied" because I'm trusting that they will do so. They could have ignored this review and I think it says a lot that they addressed it professionally and in good faith.

I switched to solar a couple years ago and my PSE&G bills have never been HIGHER. My solar panels are generating energy and everyone says they are working fine but my PSE&G bills (which should only be handling charges now) - are 200-300 when they used to be 50-60 bucks PRIOR to solar. I don't own a washer or a dryer, no dishwasher, energy efficient everything. I am completely disgusted. How can they do this? I called them and they told me it was normal - but it's NOT - they do not investigate or care. They said my winter bills are high because of electric baseboard heat - which I DO NOT have. I have natural gas water hydronic baseboard heat which I have always had, and ran every winter, and never did my bills reach 100 in the winter - only since getting solar has my winter bill been so high.

I sent a fax on April 12, 2018 for new gas meter. Called after a week, validated that they received my fax and they said they are back up and will get me a job order once available. I didn't hear anything a week after. Called Monday April 23, 2018 and spoke to the guy that they did not receive my request thru fax and I will need to email them, which I did. I called yesterday April 25, 2018 and spoke to a lady and said they received that original fax from April 12, 2018 and my application is already in line. I called today and spoke to a lady named Shirley, I asked her for a follow up on my application. She said they're still working on application for April 10, 2018 and I have to submit a new application because it was incorrect.

Last month my bill was $99, this month the bill was $221! My habits and daily usage have not changed. During the winter my bill can dip below $100, but during the summer the price all of a sudden spikes. Last August my bill was $450!!! I live in a one bedroom apartment!!! PSE&G tells me this is a normal payment which is **. My sibling lives in Miami and keeps her AC blasting all day long and has never paid anywhere near $100. PSE&G are crooks, plain and simple.

On April of last year our services was disconnected for non-payment. PSE&G employee or the line technician approached my manager on the same day that our service was disconnected and said if we were willing to pay him x amount of money he would reconnect our lights without his boss or anybody else knowing. He said all we had to do was wait for his boss to leave the site and he would go back downstairs in the basement and reconnect us. My manager paid the PSE&G employee. Our life was back on within a half an hour. For a whole year we had no field collection. No phone calls, no bill.

I reside in downtown Jersey City, and in the last few weeks, we have been notified about imminent work to upgrade the surface power lines, specifically the replacement of the tall power poles. This morning, as the PSE&G crew was preparing to install the pole across the street from my residence, they cut the internet hard line from my house to the street. Very matter of factly. Could they have taken time to maneuver their truck around? Could they have taken the time to unspool the excess line for more slack to maneuver their vehicle without the need to cut the line? Could they have notified my provider ahead of time to have a technician standing by to repair the cable or even knock on my door to let me know they were going to cut my line? Sure! But they did none of that, and they really couldn’t be bothered when I approached the foreman about it.

On 3/16/18 while we were out of town a large truck ripped down cable wires thereby pulling our electric wires.The Police called PSE&G... They responded the next day, making temporary repairs and restoring our elect. service. This was amazing in light of all the weather-related problems they have, and we are grateful. We realize we will have to make permanent repairs in the short term. We're appreciative of PSE&G and their great staff.

Long story short - we came over two months ago. Our last bill is $570. The PSEG customer support said it's because our heating system (one AC set to 80F) and he did all diagnostics over the phone (probably even the meter diagnostics... amazing?). The question is - with 3 AC running at 80F we suppose to have $1500 bill or with 3 AC at 70F - $1000? Well, I don't want to try it. This is my experience. Based on my experience I rate PSEG to 1 star. If I have an option to set -5 starts I will do it.

Well as of right now I am sitting in the dark because PSE&G has shut us down. We use to be better at keeping up with our bill but once they added the increase (21%) our bill doubled from what it usually was, which was already too high. Needless to say we tried to get the money together. But before you know it we we're now two months behind. But because of the recent increase in our bill it felt like four months behind. In order to get it turn back on we have to come up with $1200.00 of our then $1780.00 bill. I'm sure it's closer to $2000 now with late fees and interest. That's been my most recent experience. We have been out of power for 3 weeks now but thanks to our great friends we do a couple of generators but with having to buy gas it seems like we won't ever be able to get it back on. At least 1/4 of the families in my town are feeling the same effects that we are.

I have been paying worry free on my water heater for many years. When it started shutting off because my power vent was malfunctioning and shutting off the gas and pilot light I called PSE&G. I found out that not only are they not that experienced with power vent heaters they also don't know what's covered and as I found out after 2 weeks waiting for parts and no hot water, practically nothing is covered. It does not pay to cover your water heater under the contract. I had to replace the whole water heater myself, did it cheaper than PSE&G.

The service people have always been very good. The only place where I have found a bit or lack of top notch are the customer service people on the phone.

Although PSE&G is reliable for service, the company often times will over bill customers. I've been in my apartment over 2 years. Approximately 6 weeks ago, I overpaid my bill by over $100, so that I would not receive a bill for a couple months. Two weeks later, the previous tenant that lived in my apartment received a bill for almost $80, for the same apartment. I know that I have been over billed by PSE&G, numerous times.

PSE&G has been my utility company for over 50 years. I have no real complaints about the service provided me. They have always been there when needed, once because I smelled gas. They were there right away and the problem was solved.

PSE&G has a tendency to disconnect your services whether you have disabilities or not, they also have bad customer service. An equal payment plan may still be available, however, you'll need to pay them any difference at the end of the year or they may send you a refund if you have overpaid.

Not too impressed with PSE&G. My emails don't get answered, I gave them my PO box # 5 times it was still sent to the wrong box and then when and if I get it, it's now late and a 1.5% interest added. Everyone in my town gets their bill every other month but for some reason I get mine every 30 days and they can't tell me why. My power has been out on several occasions for their so called scheduled outages. I have had food gone bad over this and we all know nothing comes cheap these days. Looks like this company could use a makeover or maybe a makeunder so the people who pay their salaries can afford to live.

PSE&G has rated high in reliability, good customer service. They did erect large, treated (with chemicals) poles in specific areas of the town without consideration of the town outcry about it. Not upset with rates at the moment but think they are well paid now and would react to any increase in rates.

There is a constant issue with billing and damage to personal property without proper follow up. You should pay those whose property you damage as diligently as you expect them to pay you. PSE&G "We don't care. We don't have to." seems to be the mission of this power company.

Great service and helpful. I love PSE&G because I have machines that are life threatening and they got to keep my service on which is a good thing for me. So hooray to them.

Never issues, if there are they take care of it right away. But I don't like the fact that the bill continually goes up for no other than corporate greed.

They have been billing me for a NYSERDA loan paid in full since August. With every phone call someone else promise to figure it out. They don't talk to each other.

Has anyone EVER had a positive experience with PSE&G's WorryFree protection contract? Perhaps I should be blaming myself for blindly paying into it monthly only to call them today for the first time in 16 years and find that my issue isn't covered. Tech said for hot water heater coverage they only repair where the pipes enter the unit. How did I get this info wrong? If the unit itself fails or needs repair you are on your own. Did they change the coverage rules, as I do not believe this was the case when I originally signed up - because I wouldn't have signed up. Contract has now been CANCELLED.

We had power outage and I called PSE&G and the lady on the phone told me that we are aware of outage. When I told her the outside temperature is 25-30 degrees and we have a baby at home and I’d like to know when technicians will be there, rudely she told me she won’t give me an ETA and hung up the phone on me. We just moved to NJ area from Texas and PSE&G is one of our worst experience in NJ. Poor customer service and expensive price. Our rates with PSEG is 7 times more than our rates with utility company in Texas. Unfortunately, we rent this place and PSE&G is our only option. Stay away from this company.

This is a complaint. Called to settle an account for the business I work for, not own, only to be met with sarcasm and annoyance from the customer rep. Being that I work in customer service and this was for a business, the reaction I had was appalled. This individual who only called herself Kaitlin sounded as if she did not want to be bothered. PSE&G only has a one-star rating on ConsumerAffairs, leads me to believe that their customer service representatives are not trained well in ethics, or patience. I asked to speak to a supervisor and was told that she cannot let me and would ask for me. I called to set up a payment plan and was told no even though the automated prompt did. I only waited for a rep because the automated prompt got the amount wrong.

PSE&G Electric Co. New Jersey - The price is way too high. It feels like extortion. The thick 6000 dollars is a reasonable amount to pay for an electric bill. They are not willing to work with customers. They do not investigate when they are wrong. And they are quick to shut off without negotiating a reasonable payment plan. They literally told me I should go out and beg a church or someone for the money while leaving me and my children and elderly mother with no gas or electric.

I called the 1800 number to their emergency department stating to them that the oven at my residence is not working and stove sparks when you try to turn it on. I told the customer rep that I told the super about this and he stated that it had been RIGGED. I don't really know what he means by that, but if it dangerous I figured it should be dealt with immediately. I called PSE&G after 2 days of this not being fixed, and they stated that they would have to charge ME for them fixing this issue. I made it clear three times that I'm not the owner but a renter there, and this rep kept saying they were going to have to charge me for this. IDIOTIC! This might be a serious problem and this fool is clearly playing games on the phone. I just hung up in anger. If something happens at this place hopefully this email will come up. I not sure if this is a serious problem, but I think PE&G is just begging for a lawsuit if it is.

Our air conditioner was not working and we set up an appointment for Saturday afternoon. I waited at home from 12 noon to 4 pm and they did not show up, I called the customer service line and they informed me that it was canceled at 2.30 pm because nobody opened the door. I am sure that the person who said that was lying as I have been looking at my driveway and road all the time from my window. I am writing this to make people aware that these people may not at all show up and say that nobody was home.

10/10/2017 Tree down on my house after a storm yesterday. Called PSE&G at 8 AM this morning. Tree took down power lines and power pole on top of the house. No one showed up by 4 PM. Called again. They said they would "try" to get here today. How in the world would they possibly handle a statewide emergency, if they can't handle 1 or two in a timely manner? I hope they get here before the downed lines start the house on fire!

Jennifer of Sound Beach, NY on July 29, 2017 noted that "my meter was popping and sparking". This is what smart meters do: they are fire hazards and I do not want one, especially on a gas meter which could cause an explosion. Smart meters send pulsed radiation signals through your home to spy on you and to collect data "every couple of minutes" about your energy usage. They can burn out your appliances and they allow PSEG to shut down your power remotely and arbitrarily. PSEG (Public Service Enterprise Group) which "serves" New Jersey and Long Island, New York is trying to force this dangerous, pulsed radiation Smart Meter on me.

PSE&G Equal Payment Plan - I signed up a year ago for the EPP with PSE&G to know exactly how much I paid /mo since we were on a tight budget. It was roughly $155/mo and I was told that it would go under review in six months to see if the amount will change (either up or down). Well the six month mark came and saw a spike ($20/mo increase) on our bill without prior notice. I contacted them right away and they told me that it was standard procedure to increase the amount without any notice to customer because we were on the payment plan. Also they added that the increase was due to "courtesy" to us because we may owe more at the end of the plan and this was to ensure that we didn't. So I continued the payments.

I moved to PA and thankfully didn't have to deal with PSE&G for 10 years. Moving back I'm still disgusted that I have no choice in companies and forces to suffer with them again. Their customer service is horrible, each time I call the agent is ruder than the previous one. It's very annoying. Considering I don't call very often says a lot. This company has no compassion for anyone's issues, and mine includes a divorce. There is just no empathy. I encourage my friends that live in alternate NJ counties with an alternate power supplier to go with them and stay away from this one.

Our air conditioner broke down. PSE&G promised to send someone to fix it since Wednesday, then kept on postponing. Finally said they are sending someone on Saturday, then we have to ask our staff to make a trip to come on Sat. But still no show. How should we do with the one utility company in town. Switch back to fireplace?

PSE&G needs to figure out how to restore power to their customers without taking three hours or more. They were quick to shut off power due to an overdue payment. We made the payment at 2:30 p.m At 5:00 my husband called and they said they were en route to turn it on. My husband called again at 9:00 p.m. They claimed they knocked on our door at 5:38 which I believe is not true because I was at home the entire time WITHOUT power. There wasn't any noise in the house so I was able to hear everything and no one knocked on our door. It is now 9:31 and still no power. It is truly frustrating. Our food in the refrigerator is spoiled and they couldn't care less. They should change legislation to allow multiple energy providers in this state.

After I moved to TX, I updated my account address with PSEGLI so they can sent me last statement. While I visit my online account, I find I was actually overpaid my last bill, so I requested the refund online since April 2017. Whoever handle the issue, email me that the overpayment will be refund. I have sent them new address again, just in case their knows it before sent out the check, the issue has been going on until August. Then I received USPS notification that PSEGLI sent a check to my old address. I sent PSEGLI email about the issue, they never reply me again. So I end up never take that check. So the issue seems to me are intentional try to refuse refund of customer's overpayment.

Called PSEG to tell them my meter was popping and sparking. 9 pm. Said they would send someone out with a 4 hour window. I sat up until 2 am. No show. Stayed awake all night in fear. Called again at 8 am. Said my meter was melting. They said someone will be there 4 hour window. Had to go to work in am. My husband took off work to wait. I arrived home at noon (left work early) so my husband could go to work. 2 pm no show. Called again. Begged for help. Explained situation to a very understanding woman who said that the computer said non emergency will arrive before Aug. 5. Very sympathetically put in as emergency. Finally showed 6 pm. Said house was 2 seconds from burning down. REALLY??? Temporary power now until upgrade lol.

This review is on behalf of approximately 500 residents of a building in Newark serviced by PSE&G. It is a piece of ** company, I promise. Unfortunately, I will continue to use it because I need electricity and there are no other providers, but if you have any choice in the matter, do not pick PSE&G. Their meters do not work accurately, which means that yes you could theoretically pay less than what your bill should be, but most likely you will end up paying more than what you should be paying. And that amount will be a random number with no representation of how much electricity you actually used.

I purchased a "Worry Free" contract for the appliances in my house. Last year my AC unit (covered with the contract) was not cooling properly. PSE&G sent a technician out to repair it. I was told that the unit was bad and I needed to replace it, and unfortunately the contract doesn't cover that. The unit and the entire HVAC system was less than 10 years old. I immediately cancelled the contract. I couldn't afford to replace the unit and it was the end of the summer, so I waited until Spring. I called an HVAC service to replace the unit. They came out and said I definitely didn't need a new unit. It needed repairs that amounted to $2,100. So now I'm out hundreds of dollars in fees for this "Worry Free" contract and now $2100 for repairs that should have been covered. Sounds like a complete scam to me.

Hold time is excessive. PSE&G made an appointment to connect the gas meter. The time given was 8am to 4pm. I had to wait for them to arrive. No one came. Waited all day. No call, no email, and office is closed. This company needs to be held accountable for the lack of morality or respectability. But there is no choice in New Jersey.

In 2014 I had a water heater put in with a 24 month payment plan. This was paid off in 2016. Recently, due to lack of funds I fell behind on my payments for utilities. In setting up a payment plan I was told there was an unpaid charge for an appliance. The only appliance I had with them was the water heater. PSE&G is trying to put a charge on my account that already has been paid off for over a year. They are trying to strong-arm me by putting this already charge on when I set up a payment plan. This is the first I've heard of this because this was paid off over a year ago.

A few months back I received a notice from PSE&G that they needed to gain access into my home as they were updating pipes. I graciously allowed PSE&G to enter my home. When I arrived home from a conference I had noticed a huge ugly contraption that was actually hissing and steam was coming from it. I called immediately and asked for them to remove the pipe from under my kitchen window. I complained and they came out and removed the pipes. The Supervisor Joe had agreed that the pipes should have never been placed there. Joe had arranged for a crew to come in and correct their mistake. After they replaced the pipes I noticed that my basement gets wet when it rains or snows. I contacted PSE&G again. I was told to get an estimate that I had to pay for and they will take care of it. I obtained the estimate and now PSE&G is refusing to pay for the damages. Can someone please advise me what I should do next?

As a new tenant for a location, PSE&G asked for my social security, my id, my contract and tell me to send to a specific fax machine **, (TWICE). Afterward, what I got: 1st phone call - "We did not get it, it may take two or more business day." 2nd phone call - "No the 1st one tells you we never get it you should come in." 3rd phone call - "That can be a private fax, just come in." I mean seriously??? YOUR rep tells me TWICE that I can just fax the info into your location and when I did, such sensitive information, that's how you guys handling it? Telling me it's a private fax? And why would your rep tell your customer a PRIVATE fax to get my personal information???

OMG I need HELP!!! I just move to my new house 2 weeks ago, today funny little gas smell was in the first floor, we call PSE&G to see what is wrong!!! This is a nightmare!!! The guy came and do his test, and realized it was gas leak as per him coming from top of my ceiling, we call the plumbing company as per his request. They came to all test, with liquids, bubble, tubes, etc., air pressure. GUESS what? It's PSE&G meter broken!!! Now they said I must wait till next week to fix it. I got 4 dogs and my old mother here, and sister. We don't know what to do. Customer services is horrible!!! Please, please, I need your help!!

PSE&G customer service does not even deserve a star. Something needs to be done. Quick story, my lights and gas were turned off for non payment in which I did not even know I had a shut off notice as they were sending bills to wrong address in which I have no idea how as I have been at the current address for 2 years and have received bills from them previously in the past. Anyway I paid the bill right away but they never restored the gas. I contacted them and after great insults and basically having the agent be so rude to me, I started to wonder what is customer service. My goodness I believe they feel since there is no competition they can talk to people any way they feel. This company needs a good cleaning of their customer service department. I pray something can be done about that department as they feel that they can treat people any way they want. They don't even deserve a star.

I sold my house in NJ in 10/18/2016 and move to Florida. Same day I closed my account. I received my final bill with a credit of $242.07. I called customer service and asked to send me a check to my new address, they said that I'll receive the check in 10 days business days. One month later I called again 11/18/16 and they said they will send the check. Yesterday I called again 12 /7/16 and they said the check was in hold but they don't know for what reason. Almost one and a half month later I don't have my refund yet and I need help with this matter.

I have had three miserable experiences with PSE&G appliance warranty. They came to fix my heating unit, which had coverage, and told me the part in question was not covered. They handed me a brochure as to which parts were covered, which only a plumber could probably understand, and left. Years of paying the premium and no coverage on the heater I am paying for. Ridiculous. I asked them to fix my fridge. They come out evaluate and ordered parts. They come back and tell me the wrong parts were ordered. They come back again and realize they can't fix it. So they give one year of coverage back after paying for the coverage for 10 years. Ridiculous.

I had circulatory pump leaked on my heating system. And I had worry-free since last 3.5 years. I called PSE&G. They came and told me, "IT'S NOT COVERED." No one ever said that this part was not covered. Next day I called again and I was told, "We can upgrade you in premium package since you already have basic coverage, and will send someone next day to fix the circulatory pump." I asked, "How come no one told me before that there are two kind of plans?" She said that people were complaining about the same stuff so we have this plan now. So I agreed to get upgraded.

Despite paying every single bill these greedy scumbags sent me, including estimated bill at five times my actual usage, PSE&G sent someone to disconnect me today. When I caught the "person" tampering with my electric meter I politely asked him what he was doing. The "person" continued tampering with my meter and refused to answer my question. I repeated the questions. He again ignored me. When I tried to resolve his matter, the PSE&G employee repeatedly lied to me. Furthermore, this PSE&G employee made it clear to me that he got his jollies screwing customers. I then had to drive to Hackensack to talk to one of their "customer service" employees, who then had to put in a work order to restore the electrical service that should have never been cut off. When I called PSE&G to complain, they put me on endless hold.

We've been customers of PSE&G for a long time and have been ok with them and their service until recently. They allow these scam artists alternative energy companies to add on fraudulent services and charges that we NEVER NEVER NEVER wanted. The amount of the gas and electric bill tripled and quadrupled within a six month period. The scam is that you get a letter in the mail from PSE&G telling you that you've signed on with "Constellation" and you have to "opt out" of this within 7 days. This is a criminal fraud being perpetrated on the middle class working person as usual. My mom was in the hospital at this time too! So when Constellation Energy called us to "confirm OUR!!! change in companies" she was home and she said, "NO THANK YOU." Well guess what happened. They lied and said we ordered the change anyway and put themselves on our PSE&G bill!!!

I have decided to join many different blogs, website, chats etc, to see how many other people are suffering from insanely high electric bills. My bills started at about 150-200 a month. I always thought that that price was fair. However a little more than a year ago my bills started coming 300-400 a month (doubled). I was baffled, nothing had changed in terms of my general electric use. Just yesterday I received a new bill for 1 month $640. I could not believe my eyes!!! Again nothing has changed drastically in my general use, if anything the month of September should be less than the months prior because everyone is back to school and work so the house is empty more than half the day which isn't the case many of the months prior.

Despite my payments, they have shut off my service at least 6 times this year. I have call and complained in regards my bill being extremely high. I lived in a basement, roughly 600 sq ft and during winter my bills were 595.00, 495.00, 533.00 and so on. I called several times and requested a new meter and my unit to be inspected and yet no respond. When I call back to follow up on my request, the new rep has no records of any of my complaints or request for a new meter. I love how quickly they send someone to turned off my power. When this happens I have to jump hurdles to get my power back on. My bill is 662.0 and I called to offer them a payment of 300.00 and they refuse to accept this and continue to keep my power off. When just in July I made a payment of 500.00. I have a 6 year old child and they could care less. So far this year I have made approximately 1,800.00 in payments and have been turned off 6 times.

We have been a PSE&G customer for such a long time I have lost count. Every time I have to deal with them I cringe. I have had to reset my account password more times that I care to count and the customer service people there are some of the nastiest people I have ever dealt with. My latest "adventure" with PSE&G was a whole lot of fun... We have been making online payments through their website for the past several months, or that is what we thought. For some strange reason the payments have not been going through. Same bank/routing number, nothing changed. There was always money to cover the payment. We never noticed, which in all fairness is our fault, but they never notified us of this either which frankly, is very bizarre.

I called for reconnection at 730pm yesterday. Was told they have until midnight to come out to my home. No one showed up. Called 730 am today and was told drivers resume at 8 am. I watched for a PSE&G vehicle and I saw one pull up in front of my home 915am. He looked up at the window, saw me and proceeded to make a personal phone call... but he told his supervisor he called and no one answered. No phone call no acknowledgement of his work order. My husband walked over to his truck and asked him was here for our address. His response, "YOU GOT THE WRONG GUY", and he pulled off. I immediately called customer service to find out. He said again he called and no one answered. He never called but he was able to have a conversation on his cell phone about someone's mother.

I chose PSE&G because I have no other choice, and it turns out to be the start of my troubles. From May to August, PSE&G reported my electric usage to be 750 KW h per month on average (or over $120 equivalent). Since I live in a 600 sq ft one bedroom, working outside home 5 days a week, and rarely use AC, I'm almost certain that there's something wrong with my bill. So I started contacting PSE&G. Not only were they extremely unfriendly, but they also insist that it is the hot weather in August that's causing the issue. When I ask them about the bill from May to July, they simply refuse to comment on the issue, saying the bill is not current.

I am a single mother of two girls. My bill isn't high because I make sure everything is turned off and use heat/air conditioning in moderation, however, no matter what I try it seems my bill is always the same. When I called PSE&G to discuss they say it is accurate but I have never seen anyone read the meter. Also, my bill was 697.93, I was required to pay 500.00 because they turned my service off without notice. This isn't the first time before I was required to pay 480.00 on a 500.00 bill. I don't understand this method when you need to cook/take care of your children... etc. They are not willing to work with you.

I try not to talk in absolutes, but I have NEVER had a positive experience with PSE&G or anyone affiliated with it. They are truly a horrible, horrible company. I've been stood up for appointments, and then been told by service representatives that this is somehow my fault (i.e. I never actually had an appointment and must be losing my mind). I've been put on hold endlessly by vindictive representatives who tell me they're getting a supervisor, but really are just passing me along to another useless service rep.

PSEG are crooks and a bunch of bullies. They offered me an equal payment plan then at the year charged me almost $400 out of nowhere! Now I have a huge bill and they are threatening to cut my power. I don't understand the point of offering one price per month (equal payment plan) if you are just going to charge me whatever you want at the end of the year. They also make the billing super confusing and tricky in order to be able to charge you whatever they want.

Just 2 months ago, my daughter was moving into her first apartment and called PSE&G to set up an account and begin service. Upon speaking with customer service and giving the address she was told to come in person to the nearest PSE&G location. Although, she is a teacher and can barely make it before closing at 4pm she managed to go in but was told she needed more documents her license and lease were not enough. She had to proof beyond a reasonable doubt with other documents that she was not the former tenant trying to turn her lights back on. She faxed documents made calls and it was a terrible experience. PSE&G needs to train their representatives better so that they can give the proper information or know who to refer the person to. A customer should not have to jump through so many hoops if they have the unfortunate luck of moving into the apartment of a nonpaying customer. Their customer service is terrible!!

PSE&G has been that "honored" position of being the "only game in town" for SO long, that they literally DO whatever they want. They threaten. They bully. I've had a PSE&G guy come to the door and literally say, "I'm shutting off your electricity because you live in a NICER HOUSE THAN I DO!" (True story...) I recently paid them $2229 (in cash), (that I had to borrow!) to restore the electric that they shut off during a 95' day, even though I have a MINOR and an elderly person in the house. I am a single, struggling mother, and NOW they are sending me notices that they'll shut it off again if I don't pay them ANOTHER $1000+. These people are pigs.

They've been sending the bills to the wrong address for 9 months, then cut off our power without any notice. They say it's our fault for not making the payment. How do you know when/how to pay if you don't send the bills to the right place? They knew which address to cut the power, though, even though it's the same address as the mailing address. Took more than 18 hours to get the service back. My mom has anxiety/panic disorder and kept waking up during the night because of anxiety (the technician didn't come until next evening).

This company has no problem shutting off the power with no verbal warning in the heat of the summer. Despite the fact that we were making substantial payments every month, we came home from work one day and found the house dark, hot and food already starting to spoil. After making payment immediately on the phone, they said the best they could do is send someone within twelve hours.

I pay my PSE&G on auto pay and many times even pay too much so I receive a credit the next month. One month, a tech comes out to read my meter in May 2016, bill spikes for gas alone to $277 for one month. For the past 13 months, gas price ranged from $10-$50 because of their calculated averages. I asked for an explanation showing how they calculated one month at $277, what formula was used, etc. They can offer nothing. This company can charge whatever it wants and not be held responsible.

I applied 2 times with PAGE which is supposed to offer help for those with low income in 2015. March 27 and again in September (emailed all required docs via email at Staples). I had absolutely no response. No denial letter... Talking to these people are like talking to recorded people who are trained to say one thing only. I have been without power for weeks at a time off and on since then. PSE&G and this state of NJ is no help AT ALL! As a matter of fact Senator Diane Allen's office employee that I should pay my bills then I would have power! I am on disability!!!

I was scammed! My AC was running with no cool air. I scheduled with Worried-Free service and they came on Saturday afternoon. The tech came out and checked the AC unit. He said my compressor is flat. I asked him what could cause it. He said a leak, a dead compressor or both. He said he cannot check for the leak because it's not cover under the contract. I asked him if he could check if the compressor is dead or not to rule that out. He said he can't because he doesn't have the equipment to do it and the compressor is not cover under the contract. Before he left, I asked him if he can put some freon in the compressor. He refused to stating that it's against some state regulation.

Called for a service call on evening of 7/4. Technician came the next morning. Diagnosed as being low on Freon. Discussed the merits of filling a leaking 25 year old system or getting a new one installed. We agreed best course of action was to fill system with Freon and testing again in a few months. System needed 4 pounds of Freon. Cost was $32/lb. Turns out to be a fair price for Freon. Overall a very good experience.

It has been since January I have been trying to put the service in my apartment under my name. My mother owned this house since 2001 and I have always lived in the basement apartment. In 2013 I moved in with an ex and my mom moved to the basement and rented out the first floor. In 2016 the people in the first floor moved out and I moved in because of issues with the ex. So I decided to put the PSE&G under my name. The people before owed money and they want to make me pay for it because my previous address never changed.

These people are the scum below the muck that sits under dog feces. Attempting to talk to them is like talking to a ** brick wall. I lived at another address and then moved out of my house due to a foreclosure. The house was basically an underwater mortgage. I filed bankruptcy and walked away from the house. Mind you bankruptcy is something that has been used several times by billionaire Donald Trump and the rest of these grubby ** to avoid paying for **. I used it as an option because I was in an underwater mortgage on a cardboard house that wasn't worth the land it was sitting on. So this morning I called PSEG for service. I lease a condo. Now the person I lease from lives in Florida and I initially didn't want to bother him because he's retired and he's a pretty good landlord. I just wanted to take care of this problem without calling him. So I place a call to the PSEG office.

Unfortunately, it has been my experience that PSE&G has lowered its standards for customer service satisfaction. From having my personal bank account charged for a business invoice to the inconvenience of having to re-explain my issues and concerns to a new representative each and every time I call in because supposedly even when I've received private extensions of particular representatives, I'm told that they don't have access to transferring calls to certain departments (but yet they have been quick to blind transfer me to another department or representative to pass the buck). Needless to say, the lack of training and lack of education provided to the representatives is quite evident as well as disturbing for an existing customer of nearly 30 years. There is no reason nor any excuse for the poor treatment I have experienced in the past several attempts to resolve an issue that was a result of an internal error.

On Aug. 17, 2013, I wrote the enclosed letter to PSE&G and never got a reply: "On April 9th, 2013 I got a WorryFree suspension of service notice (page 1) because I owe $158.65. (By the way, the notice was sent to an OLD address, though I had an address change requested a while back). At the end of April 2013, I got a bill (page 8) of $3,146.51 which to say the least I was SHOCKED.

Wasn't expecting this but it was a very positive experience with PSE&G yesterday. I was at work and wife called me that we don't have power! Asked her to reset the circuit breakers but still no electricity. Well I was cold yesterday. Immediately, gave the account number to wife and asked her to contact PSE&G. While at work, I logged into my account and reported the outage via online. I also, went ahead and called the customer service. Both the online and the live person told me that they will look into it right away and expect to make it work by 5 AM, and I was like this is never going to happen....

I have a PSEG account with my boyfriend who owns the house. We fell behind on our bill due to some unforeseen circumstances. We received a notice from PSEG saying that we needed to pay $688 by March 4, otherwise our power would go off. Today is February 25 and they shut our power off. How are you going to send us one thing thinking we had time to gather the money and pay the bill then go ahead and do something completely different? Isn't it against the law to do so? Not only that but it is still winter so you can't have people living in no heat.

I have been searching for numbers for PSE&G to do an energy audit in our home to be more energy efficient. I have called 18 different numbers and have gotten no one. I even called the state of NJ and they hung up on me. I have had professional energy auditors come to our house and tell us that our outside meter has something seriously wrong with it. Yet PSE&G comes out monthly to read our meter and they haven't told us anything is wrong. I am extremely upset with not being able to get ahold of them to fix this problem. Meanwhile our electric bill keeps going up. I find that they have no customer service help because if they did we wouldn't be having this issue.

I have successfully paid my bill online in the past. I recently log in to be redirected to a new password page and I can't find my pin number. But wait the pin number is not the pin number on your bill either! Who came up with this confusion? Also, the security questions will not save if you fail your attempt to login, you get to start all over again, really? I own my own business with website for online transactions and it is much less confusing. The PSE&G PIN number should be eliminated.

In the process of trying to resolve a billing issue for a family member in New York, I had several encounters with customer service reps who were just doing their jobs. Every company has policies and procedures they must follow or there would be complete chaos. I did not give up on my quest to gain satisfaction. I eventually connected with an employee who listened to my issue, helped me to resolve it and ultimately assured me that PSE&G has a renewed commitment to improving their overall customer service.

After paying my bill upon my services being disconnected, I had to wait 2 days for them to reconnect my services back, even after calling them back with a confirmation number as proof of payment. I kept calling to check on the status of my reconnection order and the customer service rep was very arrogant and rude. I told them I have small children in the house and they still did isn't make it the same day. I believe this company should be investigated because I feel I was being punished for not being able to pay my bill on time. They are the worst company to deal with. Very frustrated as my kids could not go to school and I missed a day of work, non-paid! When they come to shut-off no one has to be in premises so why is it that when they come to reconnect, someone must be in the premises if not they won't turn back on. They don't even come inside the house. Uff! Very frustrated and freezing cold!

I am a landlord who needed service on a tenant's furnace. After explaining to the technician that I, of course, wanted this billed to my address, he told me he'd do what he could on his end, but that I should also explain this to customer service, which I did. I was told I would see the charges on my next bill. Lo and behold, I didn't and they billed the tenant. I'm sure there are many other landlords who have to have their tenants serviced by PSE&G and really feel there should be a simple way of dealing with this situation. This to me was a stupid and careless mistake that now will cause me at least another phone call to PSE&G. Not to mention the fact that I don't think the tenants needed to know what I paid. As for the service itself, the techs were good, but do think it would have been simpler and probably cheaper to go to a plumber.

I called to question why my bill increased when I was hardly at home for the past 2 months. The man I spoke to, who I think is the only Customer Service person they have as any time I called previously, I always got him. He is just obnoxious and rude, and you can't get any satisfaction out of him. His answer that there were a few more days in this billing cycle does not justify the amount of the increase. The more I questioned him, the quieter he got. Very frustrating...no Customer Service skills with this monopoly!!!

I had money credited to my account when I moved out and closed my account. They NEVER sent my extra balance back... It's been over 2 years now. Every time I've tried to inquire about it I get the run-around.

I got a notice that my electric in the whole building will be disconnected unless I'm calling 908-931-3450 ext. **. I did but not once only 14 times and each & every time I'm leaving a voice mail to call me back but 8 days of calling passed by and no answer or call back. Terrible service.

This company is the worst. They stopped sending bills to my house last year and wouldn't work with me to access my account or pay my bill on the phone just because I didn't have any bills with my account number anymore. 3 months later (May) they finally shut off my gas and I literally dealt with it and lost hope in ever getting it back since customer service is rude and unhelpful. (After numerous attempts to get help with them I realized this.) Their reply is "If you don't have the account number we can't discuss the account information." Well not my fault. They don't send bills to my house.

My electric bill started to increase June, July, August and September. I spoke to a supervisor named Kathy twice in August about it. She had me do a test. No one's on my meter. The reader is wrong. He got 8698 on September 18th and I read 8669.

I'm confident somewhere along the line PSE&G will find the error with double charging my account, however I have sat online for 2 days for 3 hours and they will not answer! Billing Dept: 1-800-436-7734! I've tried other numbers as well, however we the customers just deal with. I'm pretty tired of paying a 250.00 a month bill and not being able to get a hold of a single human being. NJ motor vehicle was forced to turn their customer service around and I applaud them for doing so.

My electric was disconnect because I had not made payment due to the fact I wasn't working. I went to borrow some money to pay restore fee and PSE&G said they needed 300 dollars. I did borrow the 300 from my brother and went to pay. Now to come and resort back light is a **, they come when they want. Don't even give you a time when they are coming or date. I have three little boys on the dark waiting for PSE&G to come and resort light. I also can't be waiting everyday for them to come. It's like how you suppose to work if you need to sit at home and wait for them as well.

My air conditioner was not working on 8th September 2015. It was blowing the air but air was not cool. Last time in 2011 the worry free service came in and put Freon on it and charged 2 pound of Freon price overcharging from the market. I thought the Freon was free. I cancelled the service. Last year I took the service again thinking it is hassle to find out a tech when needed, PSE&G will be close to my shoulder. I called the PSE&G and they said they would come after one week 15th September. In this hot summer with my baby I can't wait 7 days. Called a local tech and fixed it right away.

I have Dr office building in Clifton for more than 4 months. They send estimated bill. Latest Bill in July was 1500 dollars. I called them more than 6 times. They kept on hold for more than 30 minutes, cut the line for no reason. One time they said they come at 7 am, on 2 other occasions, after more than 30 minutes of call waiting, they promise to come. Never show. They are do all tactics not to call you back. If you call them for service, take them days to show. They give you time not suitable for your office time. Please investigate the matter to save our community from the worse customer service company. They have no respect to their customers.

I have never dealt with such a poorly organized utility company before! The antiquated way of paying bills is the most idiotic process ever to experience. PSEG will divert you to Western Union from website to pay bills but that's been inactive for so long that it's frustrating. And they even want to charge you for the process. They don't even have automated phone service for these matters. It's absolutely ridiculous. As is writing this review because it's just customers griping while PSEG has a monopolist's hold over us no matter what we say, write or cry about.

Having to stay home waiting for reconnection 24 hours, waiting on the phone 47 min and then they hang up the phone and if you schedule a call they do call you but then they hang up after having to wait for 27 mins. What kind of treatment is that? Just because they are the only power company. Everything in my fridge was wasted. They did not care.

Awful service! After calling at least a half dozen times, was told they were backed up, very busy. Not backed up at all! They were not busy. Some technicians were on vacation. Was told they were busy. Why was I on hold for 20 minutes, 45 minutes and close to 1 hour at different times!!! Very poor customer service. Need an overhaul of employees and management. Website has been down for about a week?! This is unacceptable!!!

Rude employees and less than helpful supervisors. Took me over 30 minutes, AGAIN, this month just like last month and the month before that just to log in. When I can't I get one rude employee in customer service and when I ask for a supervisor I get a less than helpful supervisor. If no one can log into my account and withdraw a billion dollars why is it so hard with so many layers of security. If someone want to hack into my account and pay the bill... please let them. Make it easy for them and me.

I know I am not the most timely in paying my bills. I am self employed for 35 years and really struggling. I paid $270.00 on my bill last month and was late with $250.00 this month. My electric has now been off for 18 hours. I feel like a common criminal. I have been a customer for 37 years!!!

I added my refrigerator to my WorryFree contract on July 24th (nothing wrong with refrigerator). I called on August 10th to make appointment for them to come out and check my refrigerator because I felt it wasn't cold enough (I even said to my girlfriend, "glad I decided to add on the refrigerator to the WorryFree contract"). PSE&G said they can come out the next day on the 11th which worked out good for me because I'm off from work on Tuesday. When I got home from work on the 10th about 9:45pm notice it was wet in front of the refrigerator. The refrigerator wasn't working, I threw out the food and cleaned refrigerator and unplugged it.

I have been working with this company unwillingly for four months as they have a monopoly over where I live and finally decided to launch a complaint via phone today. Not only did this call infuriate me, but lead me to write my first review on a company EVER. I started off the phone call stating I wanted to log a few complaints and then pay a bill. My first complaint was that there is no place on the website to locate the number you are supposed to call when paying a bill via card. There is a contact section with a number on the site to call for paying bills, but that number is solely for if you are paying with a checking account and they can't even transfer you to the number you have to call for other payment options; thus forcing you to write it down.

I have a 2 family house in Jersey City and in a recent years my basement electric bill used to be $20.00 or $30.00. Now they consider the 2 family house as commercial. Now my bill comes to $50-$60 a month and I cannot do anything about it because they say it is commercial meter because it is a basement. Can anyone help me?

We have the heating and cooling plans and have used mostly the heating during the winter. But this summer our central air unit started leaking in the attic. We noticed water dripping from the ceiling and turned off the air. We called PSE&G. The first repair tech that came out didn't even turn on the unit. I left him alone because I don't like someone watching over my back at work. In about 10 minutes he came downstairs telling us it's repaired. When I asked what the problem was he showed me a small round rusty piece and said this was blocking your drain run off. Within 2 days it started leaking again.

Hello, someone to help me. Don't know what to do. On July 20 PSE&G shut off my utility. I need to paid over 2 thousand dollars and I don't have money. Last month I have paid 1 thousand and they did an statement agreement for me to paid 500 dollars plus the monthly bill that is impossible for me to paid. I told them that but didn't care... I have 4 kids, 2 of them have asthma. I am not working. I went to different places for help. I call more than 30 agency and not one had funds. No one is able to help me. It's 4 days already without utility. Everything in my refrigerator is damage. My lil baby is only 1 and half year old. I am so desperate. Don't know what to do or where to go anymore. And the weather here in Newark NJ was over 90... Please help.

PSE&G are getting out of control with their price range! It's so disturbing for families that live low cost! Their payment arrangement status is so ridiculous & overly outrageous for low income families like myself! We need help... Not us service funds, leap heat or lacosta! They don't help us poor folks enough! Something has to give! PSE&G are getting rich while the poor is still being poor!

Customer service line is too automated and sometimes not helpful enough when you speak to someone. So I needed help and eventually was able to speak to Pat **. He went out of his way to be helpful so I wanted to to write a review on how impressed I was with him. He told me someone would be at my mom's house between 12-4, and they showed up just after 12 which was so nice. The man's name that came was Rob and he had our central air working within a half hour. So this review is for Pat and Rob, thank you so much! (Wish I knew the guys name that came by in the evening on Tuesday, he was very helpful. The first guy seemed like he was having a bad day before he came to us, but it happens to everyone.)

I am on the WorryFree plan and had my heat pump serviced totaling $467.48 which should have been covered by the plan. However they "mistakenly" withdrew the money from my bank account. I have been trying for 2 days to get my money back with no return calls from service supervisors.

When I got my first bill I called and signed up for automatic bill pay because they said it would waive their initial $400 deposit fee. I gave them my bank information but the money was never taken out and I found out the following month that the bill ended was past due. I called again with the second bill to sign up for automatic bill pay once again and to pay both bills right then and there. So I gave them the bank information again and said I wanted to pay both bills now. The month is almost over and no money has been taken out and the 3rd bill is on its way with two of them past due. When I called they said it was my fault or they didn't know at all what's going on.

Last Thursday, there were people outside of my house stating that they were there to put the bigger gas line. Assuming that my husband knew about them coming, I told them ok. When I spoke to the main person and I asked how were they going to fix my lawn, he said PSE&G will send someone out to fix it. After they dug two holes, I spoke to my husband and found out the they never gave him a date, just informed him that we were approved for a bigger line for the conversion and they showed up on their own. Had we known, we would have informed our neighbors about the street being closed, and had it written down that they would fix the sidewalk back to the way it was instead of putting the same asphalt they used for the street. My lawn has a big brown dirt patch that they made and I have to come out of my pockets to fix it. I called and complained and was told that the street manager would call me, but no one did.

On July 1, 2015 we had a PSE&G rep out to look at our furnace for a replacement. We agreed upon this and scheduled it with Pat in your service department at (732) 220-6233. We were told that we had an install date of 7/8/15 between 8 am-12 pm. You probably already know how the rest of the story goes. It was NEVER scheduled. I took a day off from work to make sure that I was here, and when we call back Pat he says that he's never heard from us. We have a condensation line that has been leaking from our AC Unit to the furnace and that was supposed to be taken care of as well.

Called to reach customer service at 9:20AM on Wednesday 6/24 a bright sunny Summer day with no sign of storms or bad weather in the last one week. Greeting says unusual due to call volumes, long waiting times and to call back later and hangs up. There is no option to be placed on waitlist/hold or to be called back. What kind of a utility company has such poor customer service capabilities? This is lame! Either they don't have enough agents to take calls or people don't show up for work on time. Which one?

My neighborhood had a power outage. Our electric is underground and I have a box on my property. The box is (was) surrounded by a beautiful shrub. Instead of pruning it back PSE&G lobbed it off. Totally ruining the shrub and leaving me with a stump. They didn't bother to clean up the debris. They left that for me to deal with. My neighbors are upset as well because it is an unsightly mess. I've tried to contact them via complaints dept and through headquarters. They don't return my calls. I can't believe they would disrespect a customer(s) neighborhoods.

PSE&G has the worse customer service department ever. They are rude, insensitive, incompetent and stupid. Because this company monopolizes the gas and electric industry in our area, they have free reign over any faulty business practice. I detest this company and how they treat their paying customers. Total disgust!!!

I live in a basement apartment. During the nicer weather months my billing is an estimate of 60.00 to 80.00. I run the same appliances all year round. Now during the winter months my bill skyrockets to an estimated amount of 400.00 or more and the only difference is me turning on my heat which is electric. I have 2 baseboard heaters. You can not tell me that my heat cost me over 300.00 monthly. I have neighbors with houses that pay less than I do. Every year for the last 4 years I call to complain and get someone out to see what's going on. No one ever shows or customer service tells me it's because it electric heat. I don't know what to do. During the winter months my PSE&G bill is more than half my rent. And I have to pay because I work from home and need the use of my computer and my company does not reimburse me for my electric bill. I'm stuck between a rock and a hard place.