PSE&G Reviews

Yesterday kids were without air and did homework under candle light. Today after repeated calls, they went to our home, and apparently found no one at home, and did not restore. Per their policy, I was told, PSEG does not need us while cutting off power, but needs us home while restoring. I cannot take off from job which has 4 hours commute. So, it appears that kids will be without air and light tonight as well in spite of the payment, just because PSEG is a monopoly, and harassed customers that do not have anywhere to go.

Now, over 3 years later, I am getting notice from the bill collection agency. The problem is that I cannot get PSEG to send me copies of my account statements. I need those statements to show the collection agency that there has been an error. I have called PSEG twice over the last 30 days to request this information (which they say is on micro-fiche) but have not received it. I asked to speak to a supervisor but none were available.

How can I get PSEG to send me the information I need? I believe that having a collection agency ask for money without proof that I actually owe that money is extortion. I will have to pay the collection agency $846.32 or have my credit rating effected by not paying them. I do not believe I owe PSEG this money but I am happy to review my PSEG statements to verify this if only I could get a copy of the statements.

The rate is exceeding high and there is nothing that is done. Applying for assistance, the income is considerable but even the working poor income of 50,000+ is under this criterion. Then you get notification that if your 4-digit billing amount is not paid at the end of the month, you will get reported to credit bureaus. What the **** is wrong with our government allowing this to happen. Companies that are allowed to continually rob working poor Americans everyday. We scrutinize oil. We need to scrutinize PSEG more.

All the food in regrigerator went bad, but most importantly, my child's milk storage, since I work and pump and store milk for him, was thrown out. I would have just gotten ice to put the milk but they promised they will come the same eve but didn't show up till next day. I couldn't buy ice at night time, thus had to throw all the milk in the morning.

The next thing I know they're sending me a $1569.22 bill and a shut off notice and that it is due to them underestimating my usage, this is what they say but they have not provided me with any proof that it's true. I find it impossible for my bill to be that high even if they did underestimate it, I call them to set up payment arrangements but they tell me that I have to give them over $1000 before they can make any arrangements with me. There are only two people living here and we are not home in the morning and most of the afternoon, as of today I took the liberty of filing a complaint with the BBB I hope to get results through them.

When I called their customer service, they told me that it was a Security Deposit of $799.00 that I had to pay and that was added to my balance to make it so high. The customer service guy told me that if I give them my bank information to have the money taken straight from my account, I would not be charged for the Security Deposit because they are guaranteed the money. So I said to him if I am someone with out a bank account then I have to pay over $1,000 for having electric in my home with kids. He had no answer, I said to him I think the people that lived in the home before me had a bill and you are trying to make me pay for that.

I did see that the electric was shut off before I moved in. I say to myself why is the deposit so high for a person that is putting electric in their name for the 1st time even I can see $150 or $100 like the cable companies do but over $700 is just to much for anyone to pay for Security Deposit, it's like I'm moving in to an apartment. I really feel like something needs to be done about the PSE&G company. They're are scamming to many families. I am looking into switching my electric company.

PSE&G uses unfair and discriminatory methods of billing and collection against me that are unethical, confusing, and are designed to purposely collect the maximum amount of money from me. Neither I nor my son has been living at the Teaneck residence since April 26, 2009, and no one has been using gas and electricity. PSE&G however kept inflating my monthly bills based as though we still lived there even, after I told them repeatedly to stop charging me because no one was living there. I kept my account active because I was going to move back in the near future. PSE&G attempted to collect a $2,000 bill that was discharged by the bankruptcy by overcharging me monthly usage. In six months, the extra charges would equal that $2,000 bill. And they get away with it by claiming it was "new”.

PSE&G clearly was not going to work with me. But they continue to charge me inflated usage estimates while denying me access to actual meter readings. I voluntarily had to close my account to prevent them from further overcharging me. Then, they never sent anyone to get the final meter reading for my last bill on May 18, 2010. I specifically instructed them to call me and that I'd be at the house within 30 minutes to let him in. No one ever called. And PSE&G now justifies using their inflated estimates as the final bill because an actual meter reading done after May 18th would be inaccurate. No, an actual meter reading even done now would still lower my bill.

I made every attempt to work with PSE&G, even to set up a payment plan to pay off the bill in spite of my disagreement of it. They accepted a $200 a month payment. However, they already sent my account to collections and never told me. They were going to still take $200 from me for free! That's stealing. PSE&G is impossible to work with towards any resolution. I tried for over a year, only to have them shut me out and throw my account into collections anyway. I recalculated all my bills not discharged or subject to my bankruptcy and using the May 2010 bill as a base, because it was the only fair estimate of charges. What PSE&G owes me in a refund that is offset by the February 2010 through May 2010 unpaid bills is $833.08 to even it up.

The service representatives are very naive, inexperienced, deaf, poor in communication and non caring. My wife is handicap and all her expensive medicines which require refrigeration got spoiled. All our food groceries got spoiled and as I make this complain, I still do not have any electricity. I work from my home office as Home Inspector and without electricity, my computer and internet is down. This has caused me financial loss. I also cannot charge my cellular phone without electricity and all our groceries and medicines got spoiled and we have to throw them away.

On April 18,2010 I came home from tour to find my electricity shut off. I called PSE&G and they could not figure out why the power was off. They told me that someone would be out that evening within 2 hours. No one came until the next day April 19,2010 at 12pm. The woman that came out (I believe her name was Elizabeth T.) told me that the meters where wrong and they meant to turn off unit 2. I put in a claim for my spoiled food, which totaled $80 but never heard a response.

When I called to follow up I spoke to Kathy who told me that it may be denied because it was not PSE&G's fault. I explained that PSE&G was aware of the possible wrong meters being switched because I called back in March and was waiting for an inspector to come out. Kathy told me that she would get back to me but I never heard from her again. Bill M. came out in May 2010 to inspect the meters he discovered that I was being billed for meter 1955321 and I was actually supposed to be being billed for meter 3259362. He said he would submit this information to billing and they should adjust the billing.

The month of June I did not receive a paper bill, when I looked online I had a balance of $60.88 I paid that on July 6,2010. July's statement had a balance of $69.96, which showed my payment of $60.88 and a charge and credit of -671.79. This was confusing so I went back and looked at June's statement which was now changed to show a charge of $1,202.53 for gas and a credit of $722.95 leaving me a total balance of $671.79. This $671.79 was then credited on my July statement. All of this is very confusing to me and no one seems to be able to explain it to me. My concern is if the wrong meter was being read when PSE&G went back to correct it how did my meter have the same exact charges down to the penny.

Like I said earlier I called into the call center and the associate on the phone could not explain this to me. I then called Bill M. back and he told me it would be best to go into the customer service center. I took a half day of work and went in to the West Orange branch on Main St. on 8/10/10 at 8:15am. I spoke with a woman in customer service who said that the meter was never changed and she said that she was going to have to put the request back in. She again could not explain the credits or charges. She kept saying there's a zero balance on the account. I explained to her that the zero balance is because I paid it. I did not get the associates name but she was the only ** Women at the customer service windows at that time. She said she didn't know why Mr. M. sent me down there and if I had any more questions I should address them with him.

I left the office once again with no answers and the buck being passed once again. I then called Mr. M. back to let him know and I felt bad because I know he doesn't deal with billing but he's the only associate that I found at PSE&G that was willing to try and help. The last thing I heard from him is he was trying to reach the associate at the call center. I am asking you to please have a qualified supervisor or manager contact me regarding this matter. I've been dealing with this since March and I have truly been inconvenienced. Whether its paying lump sums of money, having my electricity shut off for two days or having to take off work to come into the customer service office. I appreciate anything that you can do to solve this matter.

After several months of estimated charges, they then decide to bill us a supposedly accurate amount, which brings the entire bill to a ridiculous amount. This is not just a one time occurrence and it cannot continue to go on. Why are they allowed to charge us so inconsistently? Everyone needs to stand up and let them know it's not OK to put a huge burden on our families, and financial obligations, especially in the economy today. A class action lawsuit needs to be filed against PSE&G ASAP! We absolutely cannot continue to pay such high amounts for our gas and electric. It has come to the point where we either keep the lights on or pay the mortgage, and we are now facing eviction, because we cannot keep the PSE&G bill down no matter how much we continue to pay. We have four small children who reside here, and two of them need to use a breathing machine every six hours. I do not understand why they can continue to do this. One months bill from PSE&G is almost the equivalent to my mortgage, and I don't even know why!

I also recently lost my job and I am waiting for unemployment benefits. We cannot go without any electricity or gas. We can’t cook, iron clothes, and I don’t have the resources to buy fast food, and my kids can’t take the heat. But does PSE&G care? No! They are a monopoly and should be forced to break up there business, and give the people a choice. They should offer hardship resources or vouchers.

I am a single parent with a child with an undiagnosed illness who works "every" day and PSEG is killing me. I received my new bill which is $274.00 which is legitimate but to bill me $520 for security is absurd. I have gotten three calls threatening to disconnect me for non-payment only to find out the $201.80. I payment has been applied to the security deposit so my last month's bill has not been paid! I had to file bankruptcy with a paralegal because I could not afford an attorney only to have this woman take my money and I end up filing all my own paperwork after giving her almost a whole paycheck to file and I am trying to stay above water but PSEG is taking me through the ringer. I have taken out pension loans to pay PSEG and cannot seem to get ahead.

After having to pay the first lien holder $40,000 as a settlement and the tax liens of $ 23,000 owed by Pembroke, I am now taking over the home and already marketed through Weichert Realtors and have a buyer ready to close on August 10th, 2010 However, I have been advised that the previous tenants called PSE & G in Paterson on September 4th, 2009 to have their account closed as Pembroke had them evicted from the home. PSE & G put it on record that the tenants were moving and now the account, according to PSE & G had no name, but they did not turn off the service as they told me they have 2,000,000 customers and do not have the time or manpower to shut the service; therefore, the gas was left on until the gas and electricity charges had exceeded $ 1,000.00.

I have an existing account in Oakland, New Jersey, where I reside. I have never been late with payments and have been a customer since 1996. I am in the process of trying to set up a new account in either my name or the new buyer. PSE & G will not allow this to happen as they claim I must pay the bill for the previous tenants and the current owner Pembroke Holdings LLC and Karlene ** ESQ., PC, as they said they cannot collect the money so they will take it from me.

I have already paid enough on behalf of this owner and still have more charges to clean up the property at 95 Arlington Avenue in Paterson, NJ. Why should I be responsible for PSE & G's delinquent bills. This is crazy that they would have kept a no-name account open running up charges from Sept 4, 2009 until June 2010. What can I do?

He told me that he was going to make a report to call the company back in two weeks. When I did, they had no information about it yet they told me someone was going to get back to me. After weeks, nobody call me back. After I call back, someone told me that they were going to change the meter. I told them that it couldn’t be the meter since no one was reading it. Anyway, they changed it.

After many calls and speaking to many representatives they said that the meter was working fine. I told them that that was not the problem but that who ever was doing the reading was just putting actual when it was impossible to read the meter without me knowing. Still they kept going back to the meter working fine. The last representative I spoke decided after an hour to hang up on me. They keep saying that the meter is okay but never got any information on the investigator they sent nor care about it. This is a monopoly and as customers we have no help. If we do not pay, the first thing they do is cut the service. If you can help me in any way please let me know.

He had a very nasty attitude. As everyone know, it is a recession, and I do my best to keep up on all my bills. But when someone is putting the well-being of my infant child in harm's way, that is a serious problem, as I am sure he has children, if not him, someone he loves. For him to have the I-don't-care attitude about someone else's child tells a lot about the people who are employed at this company.

And I am sick of PSE&G doing as they please. I am not sure if you know about breast milk, but I don't have any milk to waste. I do not have the money to buy formula to substitute. I want to take this situation as far as I can. Please have someone contact me on this as soon as possible. Thank you for being here.

I sent in the amount of my arrangement. The next month PSE&G ‘s computer system still had me on the auto-pay that I requested to be taken off of the previous month. So, for the second month in a row, I had a returned check fee. I called customer service and was reassured that I would be taken off the auto-pay. Well, six months down the line, I was not taken off the auto-pay. Each month, I called and was told that I would be taken off. Finally after six months of returned checks, PSE&G took me off of my scheduled payments even though I had been sending them in and requested my full balance be paid. They were no longer going to accept my payment arrangements because of all the returned checks, which at this point they did not have my authorization to touch my bank account. They finally come out and disconnect my service for non-payment and the only way to get it restored was by paying 25% of what I owe. So after three days of no electricity, I managed to get the money together and I was turned back on.

The next month, it starts all over again. I was still on the auto-pay system even after numerous calls to customer service to take me off because it was causing problems. The situation still went on for several months and was calling them two to three times a month to try and get the situation resolved. After a year of this going back and fourth with a company that is the worst company I have ever dealt with and customer service reps that are rude and do not use the brains that God gave them, I am still having a problem because now they have turned off both my electric and gas and have taken my meter. They told me that I had too many returned checks and they want my payment in full and they will restore my service.

It doesn't matter that I have been making payments each month and they will not acknowledge that their computer system made the mistake. I am on a budget and can only afford the original amount of the agreement. So, here it is 100 degree weather and I have no service. There are four of us who live in the house. This includes two children and no one at PSE&G cares. I am so angry about the whole situation, but no one can fight this uncaring, rude, inconsiderate company. Someone should be able to put this company in their place.

Because there is no electricity in the house, my sump pump is not working and I have five inches of water in my basement, which had ruined our new hot water heater, not to mention the smell. I have very high blood pressure and this causes swelling in my legs due to water retention when it is hot out and my doctor is concerned about this forming blood clots. I am not able to cook; so we are wasting money on ordering out, which is not healthy for anyone. I wish someone could give me an answer to my problem.

My mother is sick with asthma (who lives with me) and she uses the breathing machine! Of course she wasn't able to use it since there is no electricity! I called several times and they didn't want to return the service until I pay at least $500. I told them, “How you ask me to pay when I expect to get credit for the estimated charges which you keep charging!” Every time I called, they transfer me to another person where I get a voicemail. I left 10 voicemails, but no one ever get back to me. They’re still requesting me to pay $1700.

A 2nd serviceman arrives (older man), checks the system and they both came up and stated I need a replacement for the valves at$ 400-$500, which was not worth it, I should just get new furnace for it was old. I was unable to watch the servicemen because I had a hip surgery last 5/3 and could not go down the stairs. I feel that the system was damaged on the last call by the 1st serviceman and then stated to have me replace it. My heating system failed only once in 24 years at the residence. I want PSE&G to fix it. I requested a history of records for visits and the supervisor advised that I would have to subpoena. He states that I was making fault accusations.

Initially, for 18days, gas leaking in home could cause death, an illness and a gas explosion. My son and I live at the residence. My son still questions what could have happened. Secondly, for days we went without heat because the servicemen claimed that the system needed new valves upon young man was unaware of how to repair it. I was in our home for hip surgery, freezing. The 2ndserviceman was making a claim of $500 charge.

Our neighbor brought heater for days, became very cold. The supervisor, when discussing the claim, was talking and persecuting me about the dates and took no concern or speedy process until I left a 3rd message, stating that I will have to go to small claims court. Although the possibility of an explosion our lives exceed small claims court. He had no concern for the 18 days with a gas leak in our home. He took the matter lightly. I received a letter from him last 6/10, with no reference to the initial visit or claim of the 18 days between 1st visit and the 2nd with gas leak in our home. He denied the claim to repair. He stated that I have to prove it all.

When I did receive a bill, it showed an estimated monthly usage for $6 which should have been an obvious red flag for PSE&G. How come my estimate was not based on previous actual readings (i.e., Oct. 2009)? I was told that since I was not a previous PSE&G customer, I have no account history so they billed me a service charge of $6 as my estimate. With that being said, if they knew I was not a previous customer, shouldn’t they have contacted me to let me know that there was a problem with my meter readings and informed me of what the proper protocol should have been?

PSE&G stated that I was a new customer, so I think they should have followed up closer, especially after so many months with no gas readings. I do not have a problem paying some of the amount. But I think PSE&G should be held accountable for their gross negligence and carry and or reduce some of this cost. My major problem is that as soon as I contacted PSE&G, they immediately became defensive and told me I wasn’t getting a free meal. It is not an issue of paying the bill. It is just that I have been wrongly treated by such a large corporation.

I have went to several agencies for help however, they stated I am over the income guidelines. So what do I do now? I have a shut off notice for the 21st of this month and they want too much money. I advised I have paid $300 plus this month and they stated they want more like over $800. What do I do if I am a single mother and can only afford but so much? I was also on a pay plan of paying current bill in full and an extra $139. How can I if I don't make that much? I need help and don't know what else to do.

Mind you, they were now sending a bill to our new address addressed to occupant, or some other phrase, but they were not addressed to me. Meanwhile, they are billing us, in our old apartment our monthly bill for gas and electric was barely $100. We move and now our bill is double, we tell them something is wrong with their meter reading, but the say their meters are correct and we owe.

So now the wrong address bills and the unnamed bills start showing up and the numbers are out of this world (for us anyway) How can the bills double, we don't use any more gas or electricity. We go on a payment plan for $78 a month plus the monthly bill, long story short we now owe $1600 in utilities. Our $200 payment last month didn't fall in their billing cycle, so we get a termination notice that says we have to pay $1050 by 4/30 or have our power turned off. We call them daily and are told that due to a high volume of calls we should call back later. One whole week! Do they have people to answer calls? Then when we finally get through on May 3, we are told fork over $1050 of face having no electricity. All the money or nothing. I tell them I can't pay the full amount, they tell me too bad, my power "can go off at anytime."

They refused to take partial payment, they rather shut my lights off, and I'm sure they will continue to charge me. Yes, I want an attorney to contact me!

The first year we finally gave up waiting for 'adjusted' new bills, etc and paid the amount and then last year after not paying it for three months, it disappeared. But this time they turned off just my gas!! Even the employee who came out said he was ashamed to work for this company since the 'yuppies' took it over and eliminated all integrity. He said no one is proud to work for PSE&G anymore as they used to be. I have decided to move to an area where PSE&G doesn't supply the utilities.

They should be investigated for this behavior which is identical to the bank and financial institutional industry MOP. Now they want a 300% rate increase. The government is so busy regulating the general citizenship but totally ignores the real criminals who are bent on taking us down. I firmly believe if something isn't done about this type of criminal exploitation, our country will never be healthy again. Every company should have to validate their charges and should have to adjust unvalidated charges. When it is a 'monopoly' as a gas company is, they know that if you don't do what they require, you will go without necessary services.

On that same call, we were told by Ms. ** (a call center supervisor) that it was not a required deposit but rather a "rollover charge" from an apartment we occupied 13 months ago. As memory serves, when we moved last year, PSE&G required that we pay our last month's statement in order to have service turned on at our current address. And we did settle our final bill at our old address, once again bringing our account balance to zero.

While on the phone on March 30th, 2010, we agreed to pay $263.25, which was the legitimate and explainable amount we owed for our past month's service. We were contesting the additional amount on the bill and requested they mail us an itemized breakdown of our statements over the past two years. We made the payment at 2:58 pm, March 30th, 2010. Our service was disconnected at 3:38 pm for nonpayment, March 30th, 2010. Service was restored the same day at 11:15 pm, but no one from PSE&G bothered to inform us and we were unaware we had power until the following evening. I twice requested that a supervisor call me since the customer service reps refused to directly connect me to one, and still no supervisor has returned either of my requests for a phone call.

We have since received the itemized bill and nowhere does it indicate why we are being charged such a large sum of money. We called PSE&G again and they again said they would send us a detailed breakdown on our next bill. Today, April 8th, 2010, we received our new PSE&G bill. Our balance is now reading $810.21, with additional unexplained charges added once again. Again, there is no breakdown or explanation for this bill. There is, however, a shut-off notice warning if we do not settle the bill by April 22, 2010.

At the very least, this is an unethical way to run business. Jersey City residents are not offered an alternative provider for gas and electric and this company seems to just pull random amounts to bill its customers from thin air. How is this not considered a monopoly and how is the government allowing this company to operate like this? Any help you can provide will be greatly appreciated.

Whenever I have to call them, it's forever hold time and then they switch you around. Another thing is, can anyone there make decisions? This is a utility company who is there watching to make sure that there's no price gouging going on? The place I moved from, PSE&G was my electric company and my bills were very high while my gas bills were manageable. Now that they are my gas company, my gas bills are high & electric bills are lower. Are they allowed to charge anything they want?

I am typing this after being on hold with them for an hour now. Duh! So much for good customer service. Is this what we pay the extra for? I just spoke with Courtney who hung up on me and would not connect me to her supervisor. This is typical of the treatment you get from their collection department. Disgusting!

Then at the end of December, I received another bill for $600 for this vacant apartment that PSE&G (Public Service Gas & Electric) cut all power and gas off in November. I didn't address this bill because I previously advised PSE&G about this matter. Then in March of 2009 when I received my final bill for apartment with no gas or electric, it was for $650 after they made their adjustments.

I would like to point out to you that this apartment was vacant during the period of Dec 2008 - March 2009. I also have proof that no one was living in the apartment as my place was vandalized in November and then again in December, I have police reports to prove my case if needed. In April of 2009, I called PSE&G to discuss the problem with my bill and they said they will review and re-bill me.

After receiving the new bill in May, it was still too high, $536 so I then went to PSE&G to speak to someone in person about this issue and to submit my documentation showing that the place was vacant. I also had the customer service rep review the date the gas and electric was cut off in the apartment to confirm this bill was incorrect as I was being charged for a balanced that carried over from my previous tenant after their move out date. I also presented a copy of the police report and a copy of the repair receipt showing that the place was vacant and under construction during the time in question.

The customer rep understood and said will have bill adjusted. I waited two months and I never received a bill from PSE&G nor a call regarding this matter. I then went into PSE&G again in August to address bill in person and I spoke with a Mr. M and he also understood and advised me not to worry and they will have bill adjusted and he will personally handle and get back to me. To date, he still hasn't contacted me regarding this issue. Now, in October of 2009, I called PSE&G and they advised me that my matter was transferred to collections. I asked why as I have been addressing this matter for months now and it shouldn't have gone there. Now, my credit has gotten affected by these mishaps. I then went into PSE&G offices again and attempted to address this matter and again was told they understand I am correct and they will have bill adjusted and nothing has been done.

Now, my credit score and credit has been tarnished because of this and if you review my credit report, I have excellent credit, was never late on anything, never had negative concerns against me until now and it hurts. I then went into PSE&G again in February of 2010 to address this matter and was advised the same thing and I still haven't received a bill to date from them. All I get is phone calls from the collections. I have attempted to call PSE&G several times since February about this and they keep giving me the runaround. Please can you help assist me with getting this matter resolved ASAP as it is hindering my credit report and my life? And I refuse to pay PSE&G any money for service that were not rendered.

Also, this is not the first time this has happened to me with PSE&G that how I know there is a big problem here. I have gone through this with them three times already on separate situations I have had with other accounts I have with them regarding the same subject matter. And with those matter, I took the loss and just paid the bills even though I never really owed them this amount of money. If you would like for me to send proof, I can furnish all upon request.

Regarding this matter in question and proof of the other problems I had with them regarding other accounts to show the trend of PSE&G ripping off its customers. Please assist and help me with putting an end to this and have my credit repaired and to have PSE&G correctly bill me and take this matter off of my credit report.

After numerous phone calls and threats from our entire neighborhood, on the 6th day, repair trucks from Pennsylvania showed up. Lo and behold, they reconnected the lines ,and we had power in less than a 1/2 hour! Why couldn't this be done in the first place? I have 2 small children that had to sleep in a house at 55 degrees at night. I lost all the food in my refrigerator, and had to go from house to house of relatives/friends to take showers, and have light for my children to do homework.

This seemed to be uncalled for, that PSE&G could have fixed the problem 3 days earlier, but for some political, or other reasons, kept us hostage. I hope they understand when I deduct the days without power, and all that I lost because of it, from my bill next month! When we called, they just kept pushing the blame on the town, mayor, etc. Buck and admit you didn't know what you were doing! I lost over $500 in new groceries, food in my refrigerator, travel costs to find showers, and 6 full days without power that I don't expect to pay for. All the other damage has not been assessed yet. My children are both sick with colds, and exhausted from sleeping in a cold house for 6 days.

I have explained to her many, many times. I'm a single person who gets up at 3 am and out the door at 4 am and return at 3:30 pm and leave again at 5 pm and get home at 10:35 pm and in the bed by 11:30 pm and on Fri., home from work at 3:30 pm and out the door at 6 pm and home Sat. morning at 8 am and sleeping then get up at 3 pm, out the door at 6 pm and back home Sun. morning at 8am. How could I receive outrageous bill monthly? Her response is that she does not know and once have to look into it. I have informed PSE&G that I do not trust them because of previous incorrect meter readings. Several times my bills had to be adjusted and I was credited; however, it has become exhausting to have to get on the phone once again and start this cycle all over again. I am exhausted and need some help! I am writing the president/CEO of PSE&G for help.

I sent an e-mail to PSEG and there was no response. What is with this utility? Yes, we depend on them for gas and electricity and yes, for the most part, their outside workers do a good job but their customer service is absolutely awful. Can someone please help me cut through this bureaucratic maze and tell me how I can find out what happened and what my gas reading is? I am going to try to do it myself from now on but would like someone to show me how. Thank you for your assistance in this matter.

We contacted the administrator of the church and she confirmed everything had been paid on time as we typically do. The administrator started doing more research and she found out the account number had been changed three months back and the money that was paid thereafter was still going to the old acct number. What's even more amazing is the fact that we never got a letter stating that our acct number had been changed; PSE&G waited three months not to send a letter to let us know of the change or the fact that they've had our money in the old acct and could not transfer (?).

The only thing PSE&G did was to send a guy without any notice to shut off the services. The fact that they did not bother to "check the basics" is pretty scary. What made them think that a top customer was just going to stop payments without an explanation? Why didn't they contact us ever directly or via email or regular mail? Why they didn't check the records to make the connection that the change they themselves made (without notifying us) was the cause of this fiasco!

After numerous conversations with customer service and our telling them what was going on (they were still clueless), they told us they could not transfer the money (they themselves did not understand why they couldn't). So now, three months later, we have to write a new check for the amounts we had already paid (three months back) and we have to wait until PSE&G sends us those payments back from the old account. Talk about a waste of time! Talk about taking care of your best customers!

Collections should have used better judgment in handling this situation, I have been a customer for over 12 years and this is the first time I have seen this on my bill. Where is the common sense in this situation? It's as if PSEG is forcing me to be in collections status by adding a charge almost in the amount of my next payment. I am requesting that this charge be removed from my bill, I am a long standing customer and I was making an effort to make my bill current. In this time of recession I find it appalling that PSEG has policies that will keep customers in debt to them. The sadder part of it is that there are no other avenues for customers to receive electrical services because PSEG has a monopoly on these services in my area.

First of all, she laughed and kept repeating to me, "So you are calling on something that is almost a year old." She thought this was very funny. I explained that I had called on other occasions and was waiting for the adjustment. She again laughed and put me on hold for about 15 minutes. I hung up out of frustration again. They are a monopoly and it is almost impossible to get through to them. Every time you call, the recording says, “There is a very lengthy wait time, please call back at another time.” I am so frustrated. I feel like I was treated like garbage. The girl I spoke with should be fired. Frustration and lack of resolution to my question.

They have done this to me for my first floor and the second floor where I live. My tenants went on vacation for two weeks last year, I personally disconnected all her appliances except the fridge. The bill was higher then the previous month. I have called for PSE&G to come and check the meters, but they make you wait and never come. They have done this to me twice. I think it's unfair of this company to treat us like this. We complain and there is nothing we could do but pay the bill. I'm tired of this and I want some kind of investigation done.

My meter was last read on or about January 21, 2010 and today, January 23, 2010, I received yet another estimated gas reading. My bill also requires a $380.00 security deposit because my bill has not been paid in full, which is through PSEG fault. All I asked for is an actual bill and to date, I have not received it. I hope that an attorney will start a class action lawsuit against this utility company for the unfair practices. I fear that when I do get an actual bill with the correct reading, it is going to be so expensive. I may ultimately have my services interrupted for nonpayment. The customer service is less than helpful in resolving consumer complaint and billing issues, that is of course if you even get through.

On 1/11, I requested a supervisor because I wanted someone to return after 8PM when I get home because I did not want to take time off from work and they don't show again. I was promised by two supervisors that someone would be at my home after 8PM but no one came nor did I receive a call saying they were not coming. So I called back at 10PM and was told that someone came at 4PM even though the notes on my account clearly state that someone would return after 8PM.

I asked to speak with a supervisor. They promised a callback after an hour. No one called so I called back and was connected to Mr B. who was very rude and nasty saying that someone would be out tomorrow between 12-4, take it or leave it so I hung up on him. He called me back swearing to me that he would cancel all appointments. I hung up again and called to get another supervisor. I spoke to an Agent name Mr L. who promised me his supervisor Mary would call me back tonight. I told him it was after 11 and he said, "don't worry she will call you back tonight." It is now 12:30 AM and no call back.

It is going on 3 days and I have no heat and no one at PSE&G seems to carry even though I am paying for a worry-free contract. I have unsafe condition because I have to use my oven to keep warm in the 20 degree weather and Mr B. is going to cancel all my repair appointments.

September, we finally got the bill. We had averaged around $60 for each month in the summer. Then we get the actual September bill, and it's for around $300. We called the power company, and the rep told us it sounded like we had a misread when the meter reader came out. So she corrected it over the phone. No problem.

October's bill came, and it's for $250. We called the company again and were told that since this was the second time it's happened, they need to suspend our account for a month and wait for the next reading to come in to verify that everything is "ok." November came. It's a fairly normal bill--around $75. And the company said they're going to send someone out to investigate our meter and send it to get inspected.

On December 14, we waited the month. The guy came out to get the meter. We wouldn't have even known the guy was here, except that we lost power when the meter got switched out. We called the company about 2-3 weeks later to find out what the status was. The rep said the guy who's in charge of doing these inspections was with a customer and that we would get a call back. Of course, this was New Year's weekend, and we don't hear from them again.

So we finally called them back this morning. It turned out that the readings we had during the summer were, apparently, way low. So what happens? The power company just added up the power we actually used and threw it all onto one bill, with no one telling us anything.

We were given the runaround for almost 6 months. No one we ever talked to (probably around 3-4 separate reps from PSE&G) ever mentioned that this might be the reason. They never called us to say "Oops, we made a mistake!" and warn us that our bill would be ridiculously high.

The best part? The guy we talked to today said that he has a "note" on our account that whoever comes out to do a reading makes sure he "checks it twice" to assure there's no error, which basically means nothing. We have absolutely no guarantee this won't happen again and no way out of this giant bill. We now have to pay an additional $40 every month, plus our existing monthly bills, for 6 months to pay this balance off.

My boyfriend/roommate is on unemployment; I have an hourly job. Money is stretched as tight as possible without having to worry about an extra $200+ that needs to get paid off.

After being belittled by Nicole about how a meter works, I had no choice but to call PSEG collections and that's when I spoke to Chaz at extension **. This woman was the most unprofessional woman I have ever spoken to in my life. She insisted I pay $1500 by 12/28/09. I explained I didn't have $1500 and that most Americans would not pay that for an unexplained bill. She continued to be condescending and asked when I could pay. I said 1/15/10. She said fine and had continued to say the following, "Now, Ms. **, being that you do not understand what a payment plan is, repeat after me. You will call us on 1/15/10 and pay $1500 to PSEG. Do you understand that? Please repeat! You will make sure you have $1500 in your account. Do you understand that? Then, we will read your meter on 2/5/10 and you will pay your bill on 2/27/10 plus $150, do you understand?"

She continued this fiasco until I stopped her at June 2010 and explained I understood what thereafter meant. This woman took the very little power she had and belittled me beyond belief. Considering the terrible economy we are going through, thousands of people would line up for her job and speak to people with dignity. I would like this woman reported and I encourage you to play back this terrible conversation that occurred on 12/22/09 between 12:50-1:30 pm. If it helps, my PSEG acct # is **.

When I called back the next day, they told me they got the electric reading which means they came but did not read the gas! To avoid this in the future, PSE&G will gladly take more of my money to setup a wireless reader for the gas so that a rep does not need to be in the house. But why should we have to pay more for that convenience? PSE&G makes plenty of money; they should offer this as a free service to customers. I'm so sick of PSE&G and how much they suck. If there was another alternative, I would gladly use it but feel forced to continue service with this terrible organization.

Here is the detail: After one year of paying my bills online, their online bill payment website rejected my log-in and password both yesterday and today. This morning, I decided to call their customer service hotline (What a blaring irony they name it this way; a more appropriate name should be "customer torture hotline").

It took me literally 20 minutes (8:50-9:10 am) of waiting before someone answered the call, admitting that their server had a problem yesterday. But after I told him I still cannot log-in today, he decided to transfer me to an online tech support. From 9:10-9:30 am, after hearing the message, "someone will assist you as soon as they become available," a million times, another person answered. After I explained my situation, she simply said, "Hold on a minute." And that "a minute" turned into another 20 minutes of ordeal of listening to their lousy jazz music and intermittent message, "someone will assist you as soon as they become available". After holding for one full hour, I gave up but I want to share this outrageous story with other consumers.

PSE&G's website doesn't even have a link for customers to voice their feedback and complaints. All this speaks volumes about their monopolistic and arrogant attitude. They have absolutely no incentives to please customers and improve their quality of service. They have no regard to the value of time of customers!

I'm going to find out if I can go with another power company. If not now, when it's available for me to do so, I will. I want nothing to do with PSE&G. I'll make sure to tell family and friends if they can use another power company as well. We're a family of 5 and were receiving unemployment, the extension, mind you, and that has run out. Now PSE&G claims that if your bill is paid on time for a year, you'll get your deposit back with interest. What if something happens and I cannot pay on time for one or two months? Then they just get free money. They're the ones actually benefiting from this.

I can see if I actually owed $124 for services that I used, that's different. I cannot pay this, I'm sorry, I do not wish to be shut off. I don't need to be stressed more than I already am, and snap and do something stupid like a lot of unemployed people have done to themselves and their families because of this economy.

By the end of the whole thing I would have bought into anything. They charged somewhere around $6000, and those numbers didn't seem like a big deal until later in the day, and then I realized how much it was. I could have paid off my car. After the first month or so, they sent me my first match. Although I specifically stated that I only like skinnier type girls who have everything together. My first match turned out to be a morbidly obese unemployed mother who also lives with her mom. First, how did she get "accepted" with those strict parameters when she was unemployed? And does a 28 year old who still lives with her mom and kid sound like she has no baggage? The next one was a very crazy girl. She was professional and had a great job but was also very big and had a horrible temper. She was also an ethnicity that I didn't want.

Finally, I called Two of Us to not send me anymore dates, figured I would just cut my losses. Stay away from these people, they are a total scam. And I guarantee that these "positive" reviews on here, being the same dialect, are employees of Two Of Us trying to bring up their rating. Classic sales pitch.

My mother died so I live here alone and stay out of the house a lot. I know that with all the money that we have paid them since 2006 that the unit has been paid for. Also, I know these people are dishonest because this is a 2-family home and I received a bill for the first floor. There is no one living there and I still got a gas charge for over $400. The broiler on this floor has not worked for almost two years, yet I'm still getting a gas charge. My point is, if they are charging me for something that is not being used, how much are they overcharging me for what I am using? It's time for it to stop. I don"t mind paying my bill but I do care about being overcharged by thousands of dollars.

I have no contract with them, and owe them nothing. Someone else's irresponsibility should in no way affect my ability to get service, especially when they don't even hold a lease on this house anymore. This is unethical, and I'm pretty sure illegal. By this logic, if I ever drove her car, then I'm responsible for her car payments too. When I asked the CS representative if my kids were also responsible for this bill, he told me yes, and that since I questioned this ethic, that I had "an attitude", and because of this "attitude", this was now the policy in place. In other words, my questioning policy affected policy specific to me. This monopoly makes its own rules on their opinion of people, apparently. I have no choice but to fight this because I have no alternatives for power.

I have never been late paying my bill to PSE&G. I have never damaged any of their equipment. However, I have been treated as though I am a deadbeat, with no answers coming from the company. In addition to all of my problems with the AC unit, my son has a seizure disorder brought on by extreme heat. My wife and I have documented that with PSE&G and every time my unit goes out, I have to call the emergency line and am told by customer service that we can't get to your house until the next day. I am appealing to you for help because I have been unable to get any from anyone else.

Additionally, my next door neighbor has a unit that is over 10 years old and his unit never goes out during these power surges. Last year, PSE&G added an additional transformer on my street and that has still not stopped the outages. I can't keep spending $6,000 every year on a new AC unit. It is not warranted nor is it fair to me or my family.

I requested to speak with a supervisor and she told me that none was available and she did not give me the name of any upon request. At 8:59, a total of 4:19 minutes, a Mr. ** called. He did not want to hear what I have to say. I tried to explain to him that I have two accounts with PSE&G for the unit. The landlord account, which provides only heat for the entire house which uses forced hot air and the 1st floor unit. PSE&G has been overcharging me for the 1st floor and refuses to correct the unit. Initially, PSE&G claimed that the meter reader did not have access to the meter. I went to the branch unit on ** and dropped off the key. Last month, the bill was estimated again. PSE&G still has not made the corrections to my account. I have written the BPU and Mr. ** informed me that he cannot make PSE&G do anything, he is only a mediator.

Since PSE&G is regulated by the BPU, there should be some guidelines, rules and regulations that say how much they can charge. If PSE&G overcharges, there should be a fine and the customers compensated for the inconvenience. PSE&G is allowed to charge to disconnect one's service for non-payment. PSE&G should be made to reimburse these fees and compensate the customers when they wrongly overcharge the customers. I had a meter reader came while I was at the property and the meter did not change, but PSE&G refuses to reimburse me. Your attention to this matter will be greatly appreciated as well as expected. I need a detailed bill from the time the service was activated with the initial reading and the current reading, and how many watts was actually used for both gas and light as well as how much per wattage is charged.

I recently had a problem with my PSE&G bill and called them in order to straighten out the problem. I called 5 times (at different times) and each time I got a recorded message saying my wait would be longer than 10 minutes. Even on a Sunday night after 9 pm, I encountered the same "nonsense". I also noticed that there is no direct way to contact customer service; I had to keep repeating "customer service" which caused an error in the voice response system, therefore, forcing it to transfer me to a human.

Almost every call I made, I was on hold for 30 minutes with no resolution. Their "excuse" is they're "really busy and working hard to resolve all problems". Well, it seems to me they are not doing anything to help anyone; so what are they so busy doing? In fact, the representative would not even give me her name or ID # until I convinced her I was only going to complain regarding the wait time and not her. Regardless, she is required to give me that information no matter what. When I asked to speak with the manager persistently, I got a call back after 10 pm on a Sunday night by someone named Tony who left a message with no last name or # to contact him except the main # which apparently does not help anyone.

If you have a serious problem with them, I would set aside a few hours to deal with it. Record the call and hire an attorney promptly. The only thing that will get their attention to resolve the problem is the law.

I called PSE&G again in May, and they said that many customers have had similar unexplainable "spikes" which was caused by a glitch in their "new" system, and they asked me not to worry and that they are fully aware of my historical monthly usage, etc. They promised to send an investigator to fix this problem. No one ever came. I called several times, and they kept telling me that they are a little behind but that someone would come by and fix this mess. May, June, and July passed; and no one came. Still, PSE&G, using the US postal service, was still sending me "overcharged" bills. In August, I called, and my "request for investigation" in May was lost. They offered to issue a "new" request for investigation. I insisted on speaking to a supervisor.

A supervisor "Tony" called me, and immediately and without any evidence, he started "speculating" without any facts that there "may" have been a "short" in my house that "may" have caused the spike. And then he added that, even though this is very unlikely with a 0.01% possibility, if the meter in my house is functioning properly, that means that I would be responsible for 10,000 kwh consumption for 2 months. I am horrified, and I feel totally helpless and totally under the total mercy of PSE&G and its gigantic might, especially when they are the "other party", "the investigator", and “the judge”. I filed 2 complaints with the Board of Public Utilities, a board that is supposed to be a "consumer protection agency" and spoke to Mr. **.

The first words out of his mouth were, "PSE&G will check the meter. If the meter is functioning, then you have somehow consumed the 10,000 kwh in 2 months." He then went ahead to praise PSE&G, saying that they are accurate, they can be trusted, and their investigation is final. This is coming from the mouth of the agency that is supposed to protect the consumer. He added, "We are neutral," as opposed to “We protect the consumer.” In fact, he is letting PSE&G be the other party, the investigator, and the judge. Whether they commit fraud or not, it is not his concern.

I called PSE&G and waited on hold after being disconnected numerous amounts of time, only to be told I had to pay $1,900. I told them that I was just paid $600 and I had $100 in savings. If they could just turn my power back on for the weekend, I could probably be able to get the rest up together by selling some items on the internet and would immediately bring 600 plus dollars to the local billing office. The woman I was speaking to was actually fairly pleasant, but could "not do anything for me". So, I sat in the dark sad, depressed and wondering if I should just totally let my home slip into foreclosure, file bankruptcy and move into an apartment somewhere (The American Dream 2009). After using the internet at the library, I was able to sell some of my belongings and borrow $300 from family to get my power turned on.

PSE&G is a merciless, faceless, multimillion dollar operation that cares not for its customers. We have no choice for outside power companies and are stuck with PSE&G's monopolization of power. Eventually, PSE&G will become outdated. It may take 10 years or 50 years, but solar will prevail. What happened when phone companies started charging too much? People turned to their cable provider for phone service. It's just a matter of time.

I recently lost my job and have 2 small children. I am a single mother. I called to ask them to use my deposit toward the balance on the bill and the woman on the phone was so rude to me, and said, "I cannot do that." So, they would rather shut my gas off with 2 young children than use my money I gave them 14 months ago towards the bill. I don't understand how this is even legal. Someone needs to do something about this. I never had to give away $330 to any other company. So, I asked for a supervisor and she said they were in a meeting and he will call me back. Yeah, sure, I won't hold my breath.

I have set up my account to be automatically drafted from my checking account. If you have not charged my account for the last 3 months (which was what that customer service representative was saying), you should have notified me immediately. I would appreciate a prompt reply.

I went to work and had a half day at work. The supervisor of my building left me the key; the door to the meter room was open. I got there about 2. I called PSE&G; their answer was someone would be there. I sat in the car by the meter room of my building until 11:00pm. I made several phone calls and was told someone would be there before 8pm since they try to do the work order within the 12-hour window. Yeah right!

I called again at 8:20pm and was told someone would be there before midnight. At 9:30pm, still there was no one. At 10:15pm, nothing. Needless to say, each time I called, I had to wait for a rep for over 15 minutes. I finally press 1 for emergency, because the automated voice would say to call back again because of too many calls. I spoke to a supervisor at 11:10pm, and I was told that she was told by the "shop" that no one will be able to make it tonight and that they would be here "first thing in the morning". It is 10:20am on 6/27/09, and I'm still waiting for them to restore my services.

The thing is you don't get a courtesy call from them to tell you "Sorry, we won't make it there." We don't get an apology. But what we get is someone who will come first thing in the morning to turn your service off but they can't do the ** same to turn your service back on! It is truly a shame that PSE&G is the only company and we have no choice to change!

The following Friday, I went in to pay the $1,300. However, I was told that they needed $1,800, had no record of any prior arrangement and no one would budge. We managed to borrow another $500 and paid it the following Tuesday (5.19.09), getting our power restored. But it got worse after that. Last week (5.21.09), the Public Health Department came to our door saying that our township had been alerted by PSEG that our electricity had been turned off due to an unpaid bill.

Besides being horribly embarrassing that our township and PSEG had been talking about our finances, we received today a notice from the Burlington courts that we have to go to court in June for a hearing because our property may be condemned! Our lights are on, and no one is unhealthy. I seriously think that this is all because my husband raised a stink about our rights of privacy being invaded. The Board of Health inspector could clearly see our power was on and he still put this through the courts.

Okay then, I asked to reschedule for next day and so rep scheduled for next day May 2nd from 12-4pm. The next day, when no one called and showed up until 2pm, I called the customer service to make sure that the same mistake does not happen again. Rep told me that yes, I do have an appointment scheduled for today so I should wait until 4pm. I asked to call the technician and find out the approximate time when he/she will be here. Rep told me they cannot do that and I will need to wait because they will show up. Guess what, I waited until 4pm and no one called and no one showed up. Then I called customer service again and I was shocked to hear that in the system, there was no appointment scheduled for today, rather it was scheduled for May 30 from 8 to 4. So, somebody changed my appointment and made me look like a fool. Now, I am waiting to hear back from a supervisor but I doubt anyone will call me back.

The next day, I waited. No one showed up at my home. I called PSE&G and was put on hold for 40 minutes. I was so nervous but I knew I had to continue to hold on. When I finally got to speak to someone and explained my situation, she looked up my file and said nothing was ever written up for a home repair visit. This made me very angry, but what else could I do? I had to bite my tongue and accept another appointment which couldn't be made for another 2 days. They said that was the best they could offer.

The damage that resulted was that I cannot use my AC because it is on the same unit as the furnace. It has been very hot today and I suffer a lot from the heat. I had lung cancer and had part of my lung removed and have difficulty breathing as it is. I am a senior of 74 years and feel like I was taken advantage of. I am very upset over this incident you cannot imagine how much. Worst of all is, I am at PSE&G's mercy and cannot do anything myself to resolve the problem. I wish that the company would treat seniors better and try to remember that we are human beings also. Thank you for your time.

The facts: I was never told there was going to be a deposit, let alone any sort of amount. When I called the first time, I was told to call billing and collections. Of course, in the digital age we are today, they can't transfer a call and I have to wait for 40 minutes to only repeat the whole story again. The human answering machines they place on the phones are trained to answer questions in specific ways, so when I asked what my options (upper case S for multiple choices), the response was you can pay the bill you're due.

Where's the government interference here to end this monopoly? My options at the moment are: Pay the bill with the surprise deposit and shut up, or have no service. When asked why, I wasn't told about the deposit when I called to transfer my service. I heard the representative can't tell whether or not you'll have to pay a deposit, or the amount. When asked if I should be told to expect and budget for a possible deposit for an amount between x and y, what I heard was "What else can I help you with, sir?"

On Jan 5th, my power was turned off first for late payment late. (I lost my job on my 2-year anniversary.) I paid $150 immediately at a bill payment center, usually a cashier's. check. They ask you where. So you do not know where your customer's money is but they have a receipt for payment. Uh, you may want to keep a list. There are a small few major bill processing agents that I know of; IPP in Fairfield is a major one. So their list would not be very long. There are no excuses. If all of us are capable of doing these things from home, why can't they? Give them some updated equipment and a reliable customer program. I believe there would be less customer confusion, which leads to frustrations.

Later that day, I paid another $550. Now when they come turn you off, they will generally accept money or proof of payment from the customer. It was already off so I called and they asked me for a receipt. They gave me the fax #908-653-1836. Now, I am aware that they keep computerized and recorded records of conversations. They also give their comments. I'm sure mine are not pretty. So they asked me who I spoke to, just to waste time to see if I'm keeping track. Here I sit two days with no heat. After 20 calls and 6 hours, still no heat. I am on the phone with them at this moment. First person I spoke to put me on hold because I insulted Jim by telling him how to do his job. Apparently, when I called this afternoon, they were able to find my balance of four years easily. And now, they're having a lot of trouble finding it. This is turning into a log.

At 8:05pm, I was still on hold. They're all enjoying it sitting in warmth mocking their customers who are becoming ill with no heat. I am so sure there are others out there who have had to go through worse than me. Just to do more damage, they kickback the payment to the bill payment center to delay the process even further all over a piece of ID they could have checked while they were putting my heat back on and I was warming up. I will be the first to bail this ship when they find a better way. I wonder if they have a nice warm, comfy jet they fly or warm cozy seats for a Nets game?

every 4 months or so i have to call and schedule for someone to come to my house and get an actual reading so that my bill can be adjusted, which usually results in THEM owing ME a credit for overbilling me. so even if i do pay the estimated bills down to a zero balance, PSEG will owe me that on top of the security deposit that they already recieved.

i have spoken with several reps and supervisors from many departments and have yet to come up with a fair resolution for both parties. i received a return call today 11/27/07 from a supervisor named julio delgado who basically told me that my billing issue is my fault and that it is my responsibility to get them an accurate reading, even if they have provided no alternatives for me for a resolution

i have recieved several SHUT OFF notices threating to discontinue my service if i dont pay the bill, been overbilled by thousands of dollars, had to take time off work to resolve some issues, spent hours and have made dozens of phone calls trying to resolve my billing issue

so I called them back at 1:00pm then again at 4 and they told me that the conexion hours are between 8 and 4:30pm so I called my cousin and asked her if can she wait a little more time and the house is empty no electricity, nothing to do so obviosly she was tired to wait but she still wait and they never came, so I called back at 6pm and they told me that the guy were on his way to the house and then again he never came and my cousin called me and she has to go because she has something to do.

I called them back again at 7pm and they told me that the guy is going to be there between that hour and 12 midnight, so of course I get very upset and told them that nobody is going to be there because the house is empty and I told them that they play with the costumers and they told me now that they don't have especific hours to go and put the service on, and I told them that I don't live there and somebody is doing me a favor and of course they dont't care and they told me that now they need to do another order.

So I am very upset about that and the costumer service that they have and the personnal that they have working for this company is very, very poor and inneficient. I hope someday they do something about that. thank you very much for your time.

I rented the apartment to section 8 people and an inspector is coming over to check the apartment and he need the utilities on, if the inspector come on monday oct. 4th '04 and the house doesen't have electricity, I am gonna lost this month rent and security that they supoused to give. thank you.

I am in the process of paying the bill but I am complaining because it is very inappropriate to pay for a mistake that they had made and cost me to be late on my other bills. I have tried to contact people above customer service but noone, noone would give me any information on how to contact the corporate office to discuss this matter. My fiance and I are very angry and why should we have to pay for a mistake that was made by their irresponcibilities!

It caused me to fall behind on all my bills, and gave me worries about being threatend to shut off my electricity and gas, which my Fiance has Chrones Disease and I have very bad Asthma.

Twice again even though a State Senator was told by PSE&G it would never happen again it has. I was on the couch Thur. Fri and Sat. and he never showed. We are going to get another estimated bill.

Why isn't this man held accountable by PSE&G. Why won't he read the meter. Why hasn't PSE&G kept there promises to the State Senator? Why hasn't this meter reader been transferred to another route?

Is this how PSE&G treats disabled persons?

I asked my Mosley to get someone out to my house to fix my heat today and he replied Now That's not gonna happen - who the hell hires these idiots? You dont say that kind of thing to customers. I called back again today for the forth time and was told they had no record of my issue - apparently the two idiots I had spoken to previously realised they might have a problem with me and tried to delete the record of my calls so it would not be traced back to them. Mr. Mkenna who I am working with now is trying to get someone out here with a part tonight but I doubt it will happen.


Three days+ lost work and lost wages.
Four days of living in 40-50 degree inside temperature.
Cell phone charges and wasted time.
Contract fees that I paid to have them fix my aplliances.

Aggrivation from the numerous calls ans many attitudes that I received from the PSE&G customer service staff.

All my efforts are exhausted.
I like to know what is my right as consumer.Please note that in November of 2002 county approved my permit application. PSE&G is the only company that is widthholding my project.

I can not continue the construction project. If this project is inactive for 6 months, I have to re-apply for the construction permit application which will cost me $4000.00.

The charges estimated were much higher than actual gas comsuptions on previous winter months. In June 19, after sending my payment for $290.37 I received a bill from PSEG with a credit balance for $204.61. I called customer srvice and was informed (order 171396900) that after I sent my payment PSEG read my meter and realized that the estimated consumption was higher than the actual and they credited the account for the difference. This is after they have charged as actual exact amounts for gas comsuption in the months of April, May and June.

I requested a check to be sent to me and the customer representative told me that it will take 3 weeks.

After this I believe that

-PSEG is not reading the meters in winter to overcharge customers

- The estimates used by PSEG are extremly hign and there is no good rationale for that

- PSEG is reading the meters in June and credited the customer for the cash advance what PSEG took from customer.

Customers do not have right to a reimbursement of interest or compensation for the amounts collected unnecesarily by PSEG from the customers.
PSEG discourage customer to get a reimbursement.
In my opinion, these practices are unacerptable and need to be investigated.

Financial. I have been overpaying utility charges for 8 months and I do not have the right to collect them back right away. No monetary compensation is being done by PSEG to customers but customers are charged a poenalty if they pay their service late.