PSE&G Reviews

Seriously this is like you wanna make a payment but without contacting you anyone can play with your credit. I did not receive any notifications from PSE&G. This is seriously annoying.

It's been 5 days since the part was ordered and the pilot light now goes out multiple times a day (I've figured out how to light it, thanks to taping two chopsticks together with match on the end to reach it). PSE&G has not been able to provide me with a timetable on when this part will be delivered and they can come back to fix the water heater. It seems like their "Worry No More" plan is a crock which costs money with no service. If I hadn't already paid for it, I could call an indecent contractor to get this remedied in a day, two tops. PSE&G is a joke, they obviously do not care about their customers or fulfilling their end of a contract.

Ok so whatever make me primary now turn it on (thought it was like cable vision where they just turn it on), guess not. After hour on the phone they say ok it's all set up.... for tomorrow. Really!!!!!!!??????!!!!! I spoke to supervisor after they called back making sure they didn't call till 5:01pm when "no one is available to cut you back on sir". So I gave them all the BS lines. My snakes will die. My girlfriends c-pap machine is a necessity, I'll have to take her to hospital, birds are going to need treatment for PTSD from being in the dark so long. It's not my fault you guys ** me. And over and over and over again in this monotone old ** lady voice she kept saying "I'm sorry sir no one can cut your power back on tonight." First of all who says "cut it on"?? Wouldn't it be spliced on and cut off?

Anyway after telling her all that ** and her basically saying the same exact thing over and over and over. Then telling me if my girlfriend needs power... monotone, "Call your girlfriends health care provider and see what they suggest because... no one is available to cut your power back on tonight, sir." My animals will die "call a shelter because no one is available to cut your power on tonight sir." Basically PSE&G is a horrrriibbllleee company that could care less if you, your family, your pets, or anyone just dropped dead because they cut the power with no warning at all and no mention of it at all to the secondary account holder. I even said "How much do I have to pay you right now to turn it on, like cash.", "I'm sorry sir even if you paid me 1 million, no one is available to cut your power on tonight." I said I know that's a lie. My grandmother lived on respirators at home before she passed and there are people 24/7, 365.

This company is a legit legal monopoly and there's not a damn thing you can do. They know it, and they will send you to an animal shelter and the emergency room before they turn your power on. Despite the fact that our account was on autopay and never late a single time. I hate to say it but good thing I have self control because I can totally see how after that someone would go on a rampage of some sort. After this, I want to do anything I can to avoid giving them my business or any money at all, but guess what. Unless you want grandma downstairs peddling a bike attached to an electric generator, you will be paying, saying, and doing whatever the hell they tell you to. You don't have a choice.

We attempted to do the family laundry on Saturday 4/11/15. The machine failed with the same problem we had before the service visit. We contacted PSE&G and was informed we could expect to wait until 4/22/15 before another service could be scheduled. The inconvenience and misleading representation by PSE&G along with the clear incompetence of the service technician coupled with the lack of customer concern of their service dispatching personnel is more than a little dissatisfied with the service.

The person installing the water heater was also very rough connecting the pipes to the water heater in hopes of breaking something as I would also be responsible for that repair as per a little flyer they hand you which says, read immediately. Another con game. The plumbing outfit PSE&G had install the water heater was 1-800-HEATERS. Another group of crooks. The water heater installation was done on February 28, 2015. I was left with very little paper work, no receipt and I only have a tracking number. Again, very unscrupulous behavior.

I called later on and another customer service personnel was able to help me out. It was indeed called in to be covered, only they failed to put in their system. This is a good example of corporate American who put people on their customer service team to people who does not want to serve their customers. If they check the time and date of the call, PSE&G will know who that customer service personnel is. She needs further training.

I called my husband and he said not to let them back in the house. I went outside to talk to Don, and asked him the other guy's name. He said he couldn't give it to me, but just then the other guy's phone rang and he said, "this is Tony." So then Don comes to my door and says he has to do something else to the heater after they already shut the power and gas off to it. I told him he couldn't come in. Then I called a supervisor, Dennis ** or **, or something. He apologized for the technicians' behavior and assured me that no one would be turning my gas off at the street. I was very upset but thank him and decided to let it go.

I turned the water on to the upstairs faucets. It was about 2 degrees outside. Baked a cake, then sticky buns, and enjoyed my gas burning fireplace. Just when I sat down to watch a movie, my doorbell rings. It's two more PSE&G technicians and two local police officers. They again threaten to turn my gas off at the street. I am home alone and have already been terrorized and humiliated by these people, and lied to by them. I eventually ask them to please come back when my husband is home. They refuse. I explained that I already talked to Dennis, but they don't care. They threaten to take me to a crisis center!

They called my real estate agent from her sign on my yard and LIED to her to try to get her to unlock my front door. I am terrified, humiliated and exhausted by their bullying tactics, in my house alone and very scared. Bullied at one point by three PSE&G people and five police officers. One really belligerent technician's name was Richard **. He really scared me. I talked to another supervisor named Steve. He said his manager Vick told him to send the people the second time. Dennis, of course, is done work for the day. Did I mention these people are all making double time and a half for working on President's day and it's about 2 degrees outside? Meanwhile, my 20 year old son happened to come home, so I let the technician in and he does something to the heater then leaves.

I talked to a friend who works in HVAC, and he told me that is a common tactic PSE&G uses to make people buy heaters from them. Now I'm forced to buy a new heater no matter what. I'm looking for a house with oil heat. I sit here victimized, bullied and humiliated by PSE&G. If my husband had been here, they never would have spoken to him that way or shaken a fist at him. Never in my wildest dreams did I expect to have a situation like that with PSE&G. For some reason, I believed I could trust them. They are no more trustworthy than those gypsies who tell you they are from the water company.

The proper solution to this issue, as a supposedly respectable and professional company was (since it has been a recurring issue) to notify the landlord in what whatever form possible, explaining their concerns in reference to having access to the meter in question for an actual meter reading, that way the landlord is aware of the problem and, a proper course of action taken. I have to question this action of creating an estimated bill, it seems like a practice, which was not very well thought out. How can any company send customers an estimated bill instead of an actual bill and, to make matters worse, actually expect customers to pay the bill without questioning the validity of the bill, regardless of it's absurd amount. It seems to me that PSE&G gave their customers no kind of consideration when this was thought about and put into practice.

I understand that any and all companies need to collect a revenue on a timely manner for services provided (and, if there is an issue in that process to find a LOGICAL solution) but this is not the issue in question. What is, in question I’m sad to say, is PSE&G's business practices, which in this case leaves a lot to be desired and, probably more important, leaves an enormous amount of room for definite improvement, so that a favorable solution can be generated.

A more sensible practice not only favors the company (PSE&G) but also its customers and, can help to build a solid customer base, which can speak for itself. Yes, these sort of environments can be accomplished if and when any company decides to truly value its customers. Going forward I hope my that my voiced concerns stated here don't fall on deaf ears and, that the proper attention is given.

I called PSEG again and got a hold of a representative. I was very upset and I explained to him that it had been 24 hrs with no heat, I've been told someone would come, it's a quarter to 8 pm now and I haven't seen anybody. My mother and I both are asthmatic, right now I'm very sick and I couldn't go on another night with no heat. I told the representative that we refuse to wait another night especially when it's freezing I am sick. In turn I was told by this representative that I was being "testi" and that there are 1000s with no heat and since they don't have enough technicians, I would have to wait. He blamed us for not calling on time the day before and yet we called at 7 pm during the hours they say they will have someone come out.

We didn't know there wasn't any heat until that particular time because that's when we tried turning it on. I felt this PSEG representative was very rude and inconsiderate towards my situation. He pinned the blame of not having working heat in our home on us when it's been 24 hrs and now another night with no heat. So after a very frustrating conversation with this very unprofessional representative around 8:30, a technician came over. I explained to him our situation, he went to the basement to check what was happening with the furnace. Then he came back upstairs and asked if he could look at my thermostat.

To be clear, this is the first time we have a technician come inside our home into my mother’s bedroom to look at a thermostat. He didn't even touch it he just looked at and asked my mother and I where we had it on and then returned back downstairs. I was very uncomfortable with having a technician from pseg walk into my house especially since it was just my mother and I. I'm not sure if that's protocol but it felt inappropriate, especially when the problem is in the basement not my mother’s bedroom.

Once he started to look at the furnace for five minutes he then tells me and my father who had just arrived from work that he was going to have to order two new pieces - an inducer motor and a pressure switch. He said it will take 3-5 days for these replacements to come in and eventually have someone replace it. We suggested he take the same pieces that were working for the second floor furnace and place them for our first floor furnace temporarily. He said he couldn't do it. My dad asked him to show him where the problem was, he claims there was smoke but we didn't see anything or smell anything.

After he put the top back on the furnace we asked if there's anyway we can get this as early as possible and he said bluntly "no" bc they have to order the pieces and apparently it's very busy right now. He then walks away from us and doesn't really bother to explain to us how this replacement is going to work. I couldn't even get his name bc he kind of just left me hanging. He retrieved back into his car and that was it. That literally took 5 minutes and then 40 minutes later we see him sitting in his PSEG car. If they're so busy why is one of their PSEG technicians just sitting there in his car?

After the bad news we had to sleep upstairs on the 2nd floor that luckily was unoccupied. So now it's been 2 days with no heat in our floor and to be told that it will take 5 days for them to get the replacement parts and a technician, which apparently they don't have many of is extremely disappointing and frustrating. We pay worry free so when there is an emergency situation such as this one it can be handled appropriately. Having no heat in our home has been a big inconvenience especially when I'm sick and my mother as well. If we had occupants on the second floor then we would have had to sleep through freezing temperatures.

I'm very angry because as customers we shouldn't have to spend two days with no heat. We shouldn't have to wait FIVE DAYS to get our furnace fixed. They don't even care that there are two asthmatic people in this home. They show a lack of compassion and unprofessionalism in so many levels. If PSEG is so short staffed then maybe they need reevaluate their management. The customer shouldn't have to suffer because PSEG doesn't have enough technicians. That's their fault! They should start hiring more people and have them better trained including their representatives.

I feel like if I hadn't called several times and really speak up about my situation no one would have cared and they might not have sent anyone over last night. I shouldn't have to practically beg for service. I'm very angry at PSEG! They need to be more mindful that it is below freezing temperatures! Nobody should be put through such inconvenience especially when as a customer we have always been timely with our payments! I feel disgusted with this service and if we could we would switch companies right away!

That is completely inhumane and not the way you treat paying customers. I asked multiple times if she could give me a more specific time since I had to move all my stuff out by that day. The best she could do was pass along my cell phone# to the PSEG technician, so he can call when he arrived. However the PSEG technician NEVER called (issue #6). The next day, I called PSEG saying no one arrived or called. The rep again RUDELY told me “I arrived but you weren’t there.” Apparently, he arrived at 10pm, which was probably when I had to grab SOMETHING to eat and eventually sleep. (issue #7). When I explained I never received a phone call, she coldly said the phone call was not guaranteed - thanks for telling me that NOW!! (issue #8). Again, the customer rep said the technician will arrive at ANY TIME they decide to show up (from then until midnight!!). Incredible!

Finally the rep shows up at 9pm so I had to wait for HOURS once again (repeat of issue #5). When he finally does show up, he has the audacity to ask ME “Where were you last night!?” (issue #9). Lastly, when I went to check my online account earlier in Nov when I first moved in, I noticed my old address from THREE years ago was showing up and meter readings were scheduled for THIS year (2014). Naturally, I called PSEG to remove my old address and update my account with my new address. The customer rep told me that was normal and she refused to update my account. However, today when I went to pay my bill online, my balance was $0. I just called a PSEG customer rep and she said my old address had to be removed (which is what I told the first rep multiple times!!!) (issue #10). Overall, I am shocked at the insensitivity I’ve experienced from PSEG. There is an obvious lack of training when it comes to informing and treating customers moving to a new address.

After he left I noticed that my house was getting colder, so I went to the thermostat. Surprise. The screen said "-AC" on it. Air Conditioner, in mid-November? Bottom line: I couldn't work the thermostat to get the heat to come back on. So naturally I called PSE&G immediately. I asked if the tech who had just left could give me a call and tell me how to get the heat back on. The various PSE&G employees to whom I spoke on the phone said that they had no way to identify or reach my service person. He was a subcontractor. I was on the phone for nearly one-and-a-half hours with various PSE&G employees, including a purported "supervisor," who knew less than anyone else. She repeatedly put me on the phone for 10 or more minutes...so she could get answers. At one point, she told me that they (PSE&G) are not responsible for my thermostat; and that I should read the manual regarding how to operate it. "Yo, Lady Supervisor, my thermostat was working fine until your subcontractor came over and replaced my meter. You caused this problem and now you're telling me to fix it or spend the night in a cold house because temperatures are going down into the 30s."

Ultimately, I trudged down to the basement with Genius Lady on the phone while I looked to see whether flames were visible in my heater. They were not. Genius Lady concluded that my pilot light was off. She said that she would send another service person out by midnight. Bear in mind that I was stuck at home since noon waiting for PSE&G's first incompetent subcontractor. So I mentioned to the supervisor that I smelled smoke in my basement, which was true. She said that someone might be at my house within an hour. I figured that I had time to walk my dog. Not! I ran into the PSE&G truck before my dog had a chance to pee. That was fast. The second guy, who was actually a PSE&G employee, looked at my heater and said that it needed to be turned on. Oh! Well, how was I supposed to know that the first guy never turned it back on? And shouldn't that be part of the service before he leaves the customer's house? He's the one who turned it off in the first place. If I had left it up to Supervisor Lady, I would have spent the night in a cold house because I didn't know how to operate my thermostat. This was just bad service all the way around. PSE&G should be paying me for using their crappy service.

They are the worst company in the world and I could only hope they have to go through what they put their customers through. Public service company - have a hard time saying that. They are a public nightmare and there should be laws around a time frame they can leave people without heat and power. If they have the manpower to turn the service off at well in minutes - they should have the manpower to turn it back on within 4 hours of payment - or they can't turn it off. Something simple that puts them in a human environment instead of gas off your heat/electric, because once you pay them, they can give a rat's ass about you.

So I provide the name and number of my sister who is taking over the electric. They never call her and then shut off the electric on Friday and conveniently they are closed until Monday. I have reptiles. They need heat lamps not to mention all the food that is going to go bad but what happens if I was dependent on machines to survive? Banks are even open on the weekends but no, not electric, cause it's a lot more important to be able to speak to a teller than get electric turned back on???

So their website is a lie. They should of said it doesn't matter if you provide name and number we will provide interrupted service no matter what you put in these boxes. Basically this part is a joke and I am not sure why they just don't remove it from the website and I am tech person and it literally takes 5 seconds to change html and they would of saved me and I'm sure countless other people that have done this a lot of aggravation. Not that they really care cause they know they have a monopoly over Long Island and we don't have any other options. So it really doesn't even matter if I write this review or not CAUSE nobody on Long Island has an option on which electric company to go with.

I have children at home. This is blackmail and robbery. PSEG needs to be investigated. I have called the BPU and all they can do is put me on a payment plan. I shouldn't have to pay for something that I didn't cause. PLEASE SOMEONE HELP! INVESTIGATE THESE PRACTICES OF PSEG! This is not fair to those who are barely making it as is. I have a family...and now I have to choose between rent and paying these unfair rates to get the electric back on.

This company needs to be under federal investigation. They are robbing us blind. It's a joke how they take your money. Everyone I know is a slave paying PSE&G. EVERYONE. This crazy rip off needs to end. They will shut you off in a heart beat if you don't pay them. Forget if you are elderly, sick, unemployed, have kids etc. Inhumane. Sick and we all need to go after them and simply show the world what greed and fraud they practice. I NEED TO FIND ANOTHER WAY TO GET ELECTRICITY & PSE&G SHOULD BE GOING OUT OF BUSINESS.

Today is one week and guess what, they took out payment on my account and my daughter's account, so they were paid twice and still no power. No money left to buy food which we need to buy on daily basis since we cannot refrigerate. This is crazy that they can get away with this stuff.

Called Board of Public Utilities, they said they would investigate the claim and get back to us. This has been five days and no response from them. Their investigation is not helping me get my power turned back on!!!!!! HELP NEEDS TO BE OUT THERE SOMEWHERE!!!!!

I called PSE&G to explain the situation - customer service basically told me that that's my problem. They will not issue another check to fix the situation so basically not their problem. So PSE&G get to keep another $138.80 that was my deposit refund since I can't do anything with this check. It's amazing to me with the thing they can get away with, and all our politicians let them do it. Now I know how they are a billion dollar company. By stealing from the common people and the law letting them get away with it... Wow, God bless America and PSE&G capitalism at its best.

As of 10am, on 1/4/14, they have yet to send someone to my property to take care of the power lines.... It's been almost 24 hours since I first reported the problem.

I tried to explain this to them and also the fact that I have 7 other people in my house including a 3-month-old, a 5-year-old, a 9-year-old and a 13-year-old, along with my daughter and her 2 girls which are older but the baby is one of my granddaughters. With that said, they still refuse to turn on my gas so I have no heat, no hot water, no cooking gas, no clothes dryer, no fireplace. These people have no understanding, no compassion about families having financial problems. If they don't come and turn my gas on, I will be forced to cut that ** lock off myself. I NEED HEAT, do you people get that, what the hell is wrong with you people. That's the problem, they got you by the **, and they know it!!!! I'm trying, but I guess that's not enough for these **.

So he pays the 750 and calls back to give the confirmation number, like he was told to do. The woman on the phone turns around and says to him there is nothing she can do, that he has to pay more. They basically scammed us to pay 750 and still not turn us on! He called BPU about this whole issue and the woman tells him that 1) it is illegal for them to perform shut-offs on a Friday and 2) that they should have accepted the 750 since that was the 25% mark. She sent them a letter and told my husband he would receive a call soon.

He never did. So he calls BPU again and gets another woman who tells him there are circumstances when it comes to Friday cut offs... Ok well, nowhere on the internet says this as you can read your bill of rights here... Residential service may be shut-off, after proper notice, Monday through Thursday, 8:00 a.m. to 4:00 p.m. A utility may not shut-off residential service on Friday, Saturday, Sunday or a holiday or the day before a holiday or if a valid medical emergency exists in your household.

PSEG has been doing this a long time. My neighbors upstairs had their electric cut off last month on a Friday and had to go all weekend without heat and electric as well. We are completely fed up! 1450 and still no one has come to turn us on. I'm freezing as I write this. We could have used the money to buy more blankets or better coats! I have my 3 yr old sleeping with us hoping he doesn't get sick! They better come out tomorrow and do their job or else we will hire a lawyer!

This is ridiculous because if they didn't do work at my house, they should have extra time in their time slot to come back but they didn't. I am pretty sure the worker just parked their van on the side and took a nap and reported that they spent x amount of time fixing things which they didn't. I even saw a worker sleeping on the side of the road in his van around 2pm once. Anyway, I wouldn't have minded as much if it was just us adults but I have two children and one of them was a very sick 3 year old with a fever.

They were supposed to fix the leak the next day but they didn't and they didn't even care if my daughter got worse. I know most of your company employees do have some compassion but to not come back to fix it and just have my 3 year old just freeze to death, well that is just unacceptable. After speaking with numerous representatives and them promising me that the supervisor or manager will call me back (which none of them did by the way) made me feel like your company could care less if we lived or died.

That to me is so heartbreaking and it makes me very angry. I am sure there are other electric companies I can sign up with and I have been using your company because I thought PSE&G cared about their customers but I was wrong. I guess I will have to start looking for a new electric and gas company. Now I even have to spend an extra $350.00 to buy several electric heaters just so my children don't get sicker in this cold weather within the confinement of our own home inside. I can't just take off work to wait on the PSE&G guy to come at THEIR CONVENIENCE!!!!!!!!!!!!

What do they think, people like me don't have to work and bills get paid on their own. If it was an appliance or something, I can reschedule on a weekend but no it's the furnace to keep me and my family warm. All they could say is, "Well sorry miss, but we can't help you with that but we can reschedule." What the hell is that to me? So I should let my sick 3 year old freeze all day and night again and again until PSE&G feel like sending one of their people over to fix it. I am a PAYING CUSTOMER!!!

PSE&G late schedule is unrealistic...Who can seriously work full time and make it home to wait for PSE&G workers to come in between their so called late schedule which is 4pm-8pm...So you have to leave your work at least by 3 or 3:30pm to make it home for them to come fix something you already pay them to do. They say worry free contracts help us out but I don't see how it's helping my family in emergency situations like this...What is the point of calling someone if we have a gas leak only for them to look and confirm it but don't fix it? We could just shut off the furnace ourselves if that is the case and freeze on our own. I think you should address this flaw in your customer service and should not call it emergency line unless you can fix it on the spot especially for gas leaks!!!

Nothing was resolved and we were freezing...My little daughter ended up in the hospital and she ended up with pneumonia. We ended up with a huge hospital bill and all PSE&G could say was, "We can reschedule your appointment," which none of their time frame was working with my work schedule to be home for them to fix the problem in the first place. If I had my choice it would of been negative infinity stars...I wasn't just angry, I was irate and frustrated knowing my child had to freeze to death and the only way she can stay warm was in a hospital room...Shame on you PSE&G for causing my little girl to end up in the hospital.

I received my bill for my new address at the end of the first week of October. As the representative stated, I was only charged for the first week or so of electric ($49); however, I was also charged for an additional $260 deposit fee on my new address. This perplexed me, so I called PSE&G customer service. The representative I spoke with said that there appeared to be an issue with the Social Security number associated with my account. When she put in my SSN, another name came up. She said that the reason I was being charged for the deposit was because of this person's prior history with PSE&G and their credit history. The only way to resolve this was to go into a Customer Service Center.

I went the next day - taking more than an hour off of work. After I had waited for over 45 minutes, the representative told me that I would need to bring in further documentation (beyond a photo ID) to prove I was who I said I was. I went in two days later - again, taking off more than an hour from work. I brought my Social Security Card this time. I ended up with the same representative, so she remembered my situation. She scanned my SS card and photo ID to attach to my account and said she was making a note on my account that this SSN was mine and that the deposit was assigned in error. She recommended I visit the local Social Security office and check the credit bureaus to ensure my credit had not been compromised, but assured me that the deposit should be removed from my account by the end of the week (this was a Wednesday) and if for some reason it wasn't, I may have to provide proof via the Social Security Agency regarding the SSN issue.

I immediately called the Social Security Agency and got in touch with Experian (which I have a membership to). The SSA looked up all of my info and found no issues - no evidence of misuse, no evidence that my number had mistakenly assigned to a newly naturalized citizen (as the PSE&G rep said was a possibility). Experian reviewed my 3 credit bureau reports with me and found no evidence of identity theft.

A week and a half passed (I got very busy at work, and assumed this had basically been resolved). I looked up my account Sunday evening and found that the deposit was still on my account. I called PSE&G again yesterday. After being on the phone for almost an hour, going through 2 representatives and a supervisor, then getting disconnected, then being on the phone an additional hour after I called back and going through another 2 representatives and a supervisor, I was told a combination of the following stories: 1. Yes, this was an error - possibly PSE&G's and not the SSA or anyone else's. Someone may have typed in my SSN incorrectly. The deposit was incorrectly assigned. It should be removed. 2. Yes, this appears to be an error, but I will need to provide further proof by going to the SSA or back to a Customer Service Center. How that would solve things they couldn't tell me. 3. No, this wasn't an error, the deposit was required. So sorry for what every other employee at PSE&G has told you. 4. We're reviewing all of the calls you've made to be sure we didn't make a clerical error. We'll call you back in about 20 minutes.

I never received a phone call back. I called again today. The first representative I spoke with said that the supervisor from yesterday that I spoke with made a note on my account saying that every person I spoke with prior to this has told me that the deposit is accurate and that it's based on my own records with PSE&G. This is an outright LIE. I said I wanted to speak with a supervisor. She said one would have to call me back. I'm still waiting for that call. At this point, I've spent more than 5 hours on the phone or in customer service centers trying to figure out whether or not I owe a deposit, if I owe that deposit based on my own credit or someone else's, and why, if I owe a deposit, I wasn't told this in the first place. So far all I've found out is that PSE&G is the dumping ground of incompetence in the state of New Jersey.

I never, ever complain about companies or write reviews; I signed up for this account solely to express how unorganized, dysfunctional, rude, and frustratingly stupid the people who work here are. They clearly have no standards of evaluating or ensuring customer service and no desire to create any customer loyalty. Seriously, worst customer service experience of my life - if you can avoid using them, DO!

I walked in, grabbed the bill, and TRIED to show it to him. He would not look at the bill, and told me that I had to pay $1,119.33 to have my services restored and it had to be cash or money order and that he was not allowed to take a check from me. I was completely confused. I tried to show him my bill multiple times. My 4-year-old is crying at this point and the man wouldn't even give me the time of day. I NICELY said, "This isn't possible, I do not owe that amount". His response was, "It's never possible". I assume he meant he hears that a lot. He proceeded to his car and left.

I called PSE&G. I'm told that I need to contact Credit and Collections. The employee would not even pull up my account to help me and told me that it wasn't his department. I am transferred to Credit and Collections at which time an automated voice tells me that there is a high call volume and wait times are in excess of 20 minutes. The first time I hold for 47 minutes, and I am disconnected somehow. The second time, I hold for ONE HOUR and 3 minutes, and then I'm disconnected. I am beyond upset by this time.

The third call, I wait for 38 minutes, and get connected to someone. I give my phone number and I am asked my name. I give it, and they say the account is linked to an Elliott **. I tell them I have no idea who that is. They ask me, could it be under a different phone number? I ask them to look up my account by my SSN or my address. They pull it up and I am told I have a balance of $137.19. I tell them I was disconnected, and the employee is clueless. She then has the nerve to tell me, "This isn't a collection issue," and TRANSFERS ME TO ANOTHER AUTOMATED SYSTEM. I am irate.

After another two hours of fighting with these people, RUDE people... I end up on the phone with a VERY nice guy. He totally understood what I was saying and went to great lengths to figure it out. He ended up telling me that my account was somehow crossed with someone else's and that I should not have been disconnected. He tells me that the trucks are out on the road until midnight and that someone would be out to connect me. This was approximately 5 pm. I could not leave and go to a family member's home because someone had to be present for the reconnection. I waited until midnight, no one came. It was completely dark and cold. Between 9 pm and midnight, I called to see if anyone knew the status of my reconnection and never reached a live person, as wait times were over 60 minutes.

Today, at 10 am, a very nice man came and reconnected me. He didn't even knock on the door or need to see me, so I could have left last night and stayed warm with my family but they told me I'd have to be present or they wouldn't connect me. This was an absolute nightmare. Apparently, the other person's account had bad checks and a huge outstanding balance, and I was shut off for having the phone number that they used to have. It has been crazy and I don't wish this on anyone.

We finally get PSE&G to come out to service the unit only to find they have no experience with wall mounted central a/c and couldn't fix it. Two weeks later when I get my bill from PSE&G, I have a $211.98 charge for the service call. I advise my landlord who proceeds to get in touch with a gentleman by the name of Ernie ** who advises my landlord to tell me not to pay it but wait for the credit on my next bill. I informed my landlord that due to past issue with billing from PSE&G I wasn't comfortable doing so and advised her I wasn't going to be happy if I got harassed by PSE&G for nonpayment.

Here we are in October multiple calls to Ernie ** and still no credit for $211.89 since June and also a really messed up bill with Shut off noted and phone calls that I'm passed due. I have paid my bill in full minus this $211.89 since this occurred and now being I have North American Energy for my electric and gas for well over a year, they are threatening my agreement with them because PSE&G hasn't paid them their portion of my bill for service. This company is totally incompetent and have people working for them that are nasty, rude and act like we are bothering them because we need assistance. There are so many people willing to work but clearly the president of PSE&G doesn't care about the consumer who really is held hostage because we have no way around not having to deal with PSE&G. I just want my credit. My landlord IS CANCELING the Worry Free program, which really is an oxymoron.

She then asked me to take a meter reading which I had no problem doing except I needed her help. The meter was very hard to read because the bezel was yellowish opaque. I read the readings on every wheel from right to left letting her know if the needle was between or closer to any of the numbers. She said she'll send my mother a revised bill within 3 to 5 business days. I asked her if there was a way to replace this outdated meter and she said I would have to call a different number. There was a point a few years ago when my mother complained that her utility bills seemed to have sharply risen for no apparent reason. I now have doubts that the readings were and are inaccurate at best and fraudulent at worst. I will have them replace the meter and if it happens ever again, I will bring charges against them. Shame on you PSE&G. I will convince my mother to go part solar, part deregulated gas supplier.

We have had supervisors leave fake extensions to call back, been disconnected on too many occasions to count. Anyone can make a mistake once, but over a month of repeating the exact same routine is insanely incompetent. We are extraordinarily disappointed that we entered this agreement with PSE&G instead of another company and we will most definitely NOT recommend that anyone waste their money on this fake contract. Oh and we still have no oven.

I tried a second time call, and this moment, a lady picked up the phone and suddenly asked me "Do you have an account number?" I heard several giggling voices on the background and I realized that the guy was saying about the conversation for complaining my situation. At that moment, I want to create an account, and she mentioned that all customer services are closed and she can't do that. However, for 4 days since I moved this apartment, I don't have gas and heater are not working and I finally realized that the company messed up the meter number with different levels. Today in the early morning, I created my account on the company website, and made a note and asked them to come today for turning the gas on. However, they ignored my note and nobody showed up today.

This evening, I called the company again to send a technician to check up and turn the gas on, but they still deny my request. I'm just wondering whether the PNE&G company is ruled by mafia or gangster group. How rude and stubborn their attitude!! :( I was very excited to move into New Jersey with a new life, but now my dream turns into a disaster. I'm now seriously asking those customer representative attitude should be made over a totally change with 180 degrees. Customers are king! They should be educated this word in mind. Otherwise, this bad situation will be experienced and another victim like me will happen again soon.

Please, please, please, I'm begging this situation to be fixed and answer to me what's your opinion in representative of New Jersey. I wasted so much time and energy of myself, and you can feel how mad I am on the utility company.

My house legally is stated as a one family home, it has a temporary permit. After they told me they suspected fraud they told me that the meters were not registered as changed. Then they said the estimate they did from the basement was based on last year's consumed electricity. They never told me which of the reasons they gave me was the reason my electric bill was so high but they told me three reasons that didn't make sense. I want my meters back that the worker from PSE&G took from my property without having any paper with my signature claiming I wanted the change of meters. I am not very happy with this service and I am not willing to pay this high amount for something I never needed, for something I never asked to be changed, and lastly for something I have not consumed.

All I wanted was some information as I was coming to the company from PPL (a Pennsylvania company). She took all of my personal information (SSN, old address, etc.) and supposedly ran my credit, which is well over 800. She told me that I was still required to pay this ridiculous deposit. I agreed and then simply asked for a letter stating that the deposit would be returned after a good payment history. Again, Ashley rudely cut me off and said that her company policy does not issue statements. I asked to speak to her superior for further assistance. She transferred me and I waited over 40 minutes on hold. I ended up hanging up and calling back, only to speak to another rude "customer service" representative who was useless.

This company has terrible customer service, rude representatives, charges ridiculous fees without explanation, and refuses to help new customers. Unfortunately, they have a monopoly and there's nothing anyone can do about it.

I think this serves as proof that there is a serious mix-up with the accounts. Now, my food is going bad; my phone is dying; and I was told to wait up for a tech that will be out by 5:35 am. Three phone conversations later, at 3:30 am, I was told that a tech wouldn't come out overnight for my issue. They only come out for power outages. My issue is handled by a department, collections, that comes out during the day. I now have to be here after 8 am, which is impossible because of work. Due to their accident and subsequent miscommunication, I've been up all night waiting for someone who apparently would have never shown up; my food will likely go bad, and I have no idea when my power will be restored. The sad thing is, the operators act as if they couldn't care less, so you get the feeling that unintentionally shutting off a paying customer's service isn't a big deal...

You'd think it should fall under an emergency. In any case, if anyone has experience receiving compensation/credit for food loss, I'd love to hear it. It seems completely unfair that I have to pay for their big mistake. Had they been upfront about the time, I could have focused on trying to get my food to someone else's home - not waiting around for a tech and I could have tried to find someone to be at my place during the day. It's now 3:58 am. I can't contact anyone at this time to help me out.

When the March bill arrived, it was five times higher than normal! I called PSE&G and they agreed that it looked strange. They sent out a man to replace our electric meter, at which time I got a look at our old one which was rusted and had obvious signs of corrosion both inside the dome and on the back. We had another physical read for April and the levels are all back to normal, however, PSE&G claims that the old meter tested fine and that we owe them over $1,500 for November through February. I called customer service and explained that there is simply no way a 2-bedroom apartment could use that amount of electricity in the stated time (considering we had no power for two weeks after the storm and were out of the country for an additional two weeks during that timeframe) and that since the meter was replaced, everything read correctly. Their response was to send me a cut-off notice.

I've made several calls and have dealt with both sympathetic as well as robotic customer service agents and supervisors. All of my requests to speak to someone farther up the chain have been answered with a manager will call you back in 24 to 48 hours and no call has ever come in. My requests to get my old meter back so that I could have it independently tested have been laughed off and I was told the old meters were thrown out. I've been a good PSE&G customer for over 15 years and have always paid the bill on time without an issue. I have no problem paying a bill. I have a big problem paying for something I did not use. I really wish I could install solar panels and get off their grid but unfortunately, they're the only game in town.

Since the meter reading is part of PSE&G in the same city, would it hurt you to walk over to that dept. and get the key and do what you have to do? But you want to put pressure on me, a paying on time in full tenant for your stupidity? I got the Housing Authority City Inspectors involved and was told that they would get the Fire Dept. involved and have the owner fined for not opening up the property if he didn't in 24 hrs. So I am waiting to see what happens.

What I don't understand is how PSE&G can do all kinds of insane ** and get away with it to innocent people. The law is supposed to protect the innocent! Why are they above the law?

When I got back home, I called right away and they said that they would send someone out within 2 hours and for me to call back if no one showed up. The 2 hours passed and it was 7:30 pm by now. When I called back I was told that they may or may not come. The next morning, I called them and instead of admitting that the whole issue was their fault, they basically said that when someone isn't home and the gas needs to be shut off, it won't be switched back on unless someone is at home.

I don't understand why it is so difficult for a company as big as PSE&G to just create a protocol which states that for any repairs, someone must be at home. By giving customers the impression that they are accommodating their needs, all they have done is to create more issues for the customer. I am now without gas 18 hours later and my house is quite chilly and I haven't been able to get any cooking done for a very busy weekend. PSE&G, please change your policies. Wake up and pay attention to what real customer service is!

This is simply unacceptable. It's bad enough that every three months I have a minor heart attack as a result of my PSE&G bill, but now I am being further penalized for their inability to properly run their business. It is most unfortunate that they hold a monopoly over the utility business, but I will be switching my electric supplier, which is the least I am able to do and still receive electricity.

I first moved in on Feb 12, 2011. I did not move in before the 12th because there was no power. In March I got a bill for $400.00. I really don't know where they got that amount, but I had to pay it in order to have services. I spoke to my landlord but they did not help, either. I really think that they charged from before I moved in. That's when my problems started.

I signed up with equal payment plan and I was paying the same amount of $73.00 monthly until I got a bill for $498.95. I called them and they said that it was the due to my bill estimate, and that was how much they did not charge and that I had to pay it. Then, my new equal payment plan went from $73.00 to $101.00 monthly, plus the $498.00 that they claim I owed. I was making monthly payments and managing to pay a little more each month to pay it all off. Until Hurricane Sandy, I was fine. We had no power for over a week, I couldn't go to work, couldn't work from home, and had no gas, no heat and no electricity, until they came to kind of fix the problem. Instead of replacing the transformer outside my building, they somehow were taking power from the building next to ours. Now this is a 34-story building. I don't know how they take our money but during a catastrophe like a hurricane they seem to have so many issues trying to fix something. We got a new transformer in late January!

Since I didn't work and was backed up due to not having that week's income, plus paying extra money while the Path services were restored, I decided to sign up with the Energy Assistance Plan just to get some help while my finances got back to normal. I sent all my paperwork and documents and it was just a matter of waiting. On February 9, I traveled to Uruguay in South America to take care of family issues due to my father's death. While I was there, I got a call from my mother that my services were disconnected. They were disconnected for over a week. I called from S.A and made a payment of almost $400.00. The person on the phone said my services were going to be restored. When I got back on February 29, I still had to power. I called again and they claimed that I had to ask to get my services restored. I'm beyond upset with the whole situation and really fed up with them. For a second time in less than 3 months, I had lost all my food and had no power.

On February 25, I paid $328.00. I got a call last week that if I didn't pay $228.00, my services are going to be disconnected again. I really don't know what to do anymore. I have other bills to pay and I'm getting behind with everything due to this issue. I just called them to arrange a payment for next Friday. Since I get paid every 2 weeks, I cannot make the payment on February 19 like they wanted. To make a long story short, the PSEG representative was useless and rude. I explained that I was going to pay on Friday and all she could say was, "Call back on the 19th. We cannot help you at the moment." I said, "But you're going to disconnect my services on the 19th, I cannot wait until the 19th," and that was then end of the conversation.

Could you please guide me on how I can get some help from the State of NJ or anyone with power to stop them from taking our money like this? I'm really on the edge of a nervous breakdown due to the lack of money and their helpless representatives. I would really appreciate your help.

But you have my word, every one of your trucks I see illegally parked will be ticketed and towed every chance I get for the remaining 10 years of my career. I will be videoing all of you when there are trucks parked for hours with guys sleeping in them. I will devote every free moment I have to promote as much negative publicity as I can. I will send everything I get to every newspaper and TV news program as much as I can. I will get as many of you fired for as long as I can. May you all rot in hell. By the way, I cut off your stupid lock and yes, my children and I have heat and hot water. So hey, PSE&G, go ** yourself.

The Sandy storm had knocked out electric power from my apartment complex for the past 5 days and I'm freezing in the cold while PSE&G still had the closed sign on their doors. ** that! It was now about survival. I needed to use that bill money that I had put aside to buy myself a blanket to stay warm, buy food and feminine hygiene stuff, and pay rent. After several attempts visiting the PSE&G building from walking downtown in the freezing cold, with no difference than leaving from a freezing apartment, I returned back to my apartment and used the rest of my money to help others in need, who were also trying to survive after the Sandy storm with no show from the PSE&G service trucks. Some people took pictures of the closed sign on the PSE&G building with their cell phones for evidence just in case PSE&G re-opened their building doors from the Albany-New Brunswick, NJ location, and then hit their struggling customers with a shut off notice!

By the time PSE&G finally reopen their business doors and had restored power to New Brunswick, NJ, I received a shut off notice. I called their number to speak with a representative, who explained to me that I had already been taken off the monthly payment plan? Wait a minute, so they think that I never showed up to pay for my October bill? I was there standing at their building's looked door during the aftermath of Sandy. This is an injustice to me, as PSE&G had purposely calculated to raise my bill up and since their doors were closed at the time after the Sandy storm, it is when they dropped me from the payment plan. I was unaware that they reopened their business doors. By January 2013, I paid $100 to contribute to $467.25. With this amount, I could have saved that for my needed surgery. Anyway, PSE&G is threatening to cut off my power by February 13, 2013 (if not sooner). I need to find out what my legal rights are as a woman in my hometown community and I will take my story to the news if my electric gets shut off before 19th February 2013.

I have called the police, PSEG, more times than ever, and nothing! I live around the corner from PSEG and see the trucks for linemen everyday since I was able to go back to work. My son has asthma and also my tenant's son has asthma. Customer Service sucks but I can find investor info with no problem. Either paper work was mixed up or investors are more important than the public. I live in Newark and just bought this multi-family home for quite a bit of money last year and this is the service I get. If anyone gets hurt or fall, PSEG will definitely have a lawsuit on their hands since they are responsible for electricity in the area. Be forewarned. Hospital bills are not cheap or therapy!

In the future, there needs to be real transparency. Numbers and projected dates mean squat. What substations are connected to what grid is good, but where does your house fit in? It's all about information. Radio silence and misinformation are equal in how aggravating they are. I know this complaint will do nothing but it's worth a shot.

She told me not to worry, told me that the next bill will be right. So again, I trusted that it will be fine. I made my payment of what my usual charges would be like, $300.00. Next month, the bill kept getting higher, the PSEG rep running out of answers, countless calls and reports to the BPU and they just tell a customer relations rep to call me and even they don’t want to hear about what their employee has done to my life. They want to just give me a payment arrangement and I'm currently paying $600.00 every two weeks to PSEG in which I can't afford, my uncle owns a business and his bill isn’t even that much.

I live in a three bed room apartment; I have had countless PSEG inspectors come out to my apartment because the rep keeps telling them there is something wrong! But the inspector says it’s nothing they can do because of the many apartments in this building and I should hire an electrician. I can’t afford my car or any other bills. Also, I’m late with my rent and can't even afford to feed my kids due to this high energy bill every month. I am stressed out, it’s affecting my work and I'm not being helped at all with this matter. I beg that an attorney can help please. And my bill never goes down even though I have paid over $3,000.00 in four months. I'm a single parent with two kids living on a fixed income. Please help me wake from this nightmare. Thanks.

Your company cut my power. There is no bill. I have used none of your services and lastly how can you predict my future usage? Come on, people, stand up, ask questions, and demand alternative energy in New Jersey. Do not allow our politicians to help keep a monopoly in place. Even if you are rich and can afford to throw that kind of money at a company every month, not even knowing or understanding your bill, why would anyone fiscally choose to blindly pay just because they say this is what you're using in power? Really? Can anyone say for sure that they know how much power they used in a month? Take my situation again no power and still got a current $357 usage bill, huh? Of course, when I call, they will nastily explain how I managed to use $357 in power when it's been off for two weeks. I am so looking forward to that joyous call today.

As requested, my daughter went to the Bergen County PSE&G office the next day, after making copies of the deed of our present residence of three years. She took off work to go to the office, and after sitting there for about 6 hours, she was told that the office closed at 4pm and that she would need to come back to PSE&G a second day. On the second day off her work, she went to see Mr. Mohamed. He made copies of the deed, and we were told that PSE&G would look into the matter. When my daughter called to follow up, they told her she needed to come back to the PSE&G office for a third day to sign a letter that confirmed the information from the visit the week before.

As the weather was now getting cold, we purchased a space heater to heat the living room in which everyone stayed to keep warm. This is where the children slept, as the other rooms were too cold. We began cooking using an electric griddle, the barbeque, and an abundance of takeout food. We spent Thanksgivings, Christmases, and New Years like this. Other family members did not come to our home during the season to spend time with the children, as we were unable to prepare a normal holiday feast. PSE&G never contacted us.

On January 8, our electric was also turned off! At this time, we had to move onto a hotel as it was too cold to stay in our home. That's four adults and two small children in a hotel room! Trying to maintain some sort of routine for the small ones was impossible. We had to leave the pets alone in a cold house. It was heartbreaking to leave them alone. The commute from the hotel to work, home, and preschool doubled travel time, increased gasoline costs, and delayed timely arrival to work.

As suggested by PSE&G, we contacted the Board of Public Utilities. The Board told us PSE&G was a privately held agency and they had no jurisdiction over them. However, the Board then said they would file a claim and that usually once PSE&G is aware of a complaint filed, PSE&G would rectify the issue. PSE&G never contacted us. Without recourse, my daughter phoned and asked to speak to the supervisor of Mr. Mohamed. She was sent to the Newark, NJ office. She took a fourth day off to go there and sat in that office for the full day again. There, she spoke to PSE&G's Mr. John. She repeated the entire story. There and then, he contacted the PSE&G Hackensack office.

A week later, Mr. John informed us that the PSE&G billing department would not authorize power to our home on until they received payment. In effect, PSE&G said they would not release us from the conjectured credit, as they wanted to be reimbursed for the bogus charges (for which PSE&G already admitted we were not responsible). They were supposedly researching who was responsible for the charges, which, of course, was (and is) not our problem.

My daughter informed PSE&G that we were running through our savings paying for the hotel. Mr. John assured us that PSE&G would reimburse us for the charges. On February 19, Mr. John sent us a $3000.00 credit to our bank account. He said he could only do a credit of $3000.00 at a time. This took a week to clear. In the meantime, Mr. John also sent us a check for the remainder of the balance of approximately $28,000.00. He instructed that we should use these monies as payment to PSE&G to clear up the so-called arrears. Then, he said our debt would be cleared. In other words, we could use the cash money to pay the balance (that we never owed in the first place), and thereby, we would not have to wait until the credit cleared. We did this, and our power was turned back on on February 19. We moved back into our home that day.

Upon return, we found the hot water heater broke during the cold, the PSE&G service contract was removed, and mold had begun forming around the basement walls. On 3/21/12, we sent in our receipts for the hotel and meals we needed on a daily basis. As of today, 7/1/2012, we still have not received any reimbursement for any of these items.

Additionally, on April 9, we received a letter saying we owed now $9000.00 to PSE&G and we had until May 8 to resolve the bill before we were turned off. On April 12, our electric was again turned off. On April 13, the meter reader came to read our meter and had no idea that our service had been turned off. Again, my daughter took a day off (the fifth) to meet with Mr. John at the Newark office. He was surprised to see her and said he thought this issue was resolved. He said he would look into it (famous last words!) but added that the PSE&G Billing Department was to no avail.

After two weeks with no resolve, my daughter asked to speak to his supervisor, a Ms. Allison. My daughter was directed to Ms. Allison just as she was leaving for a meeting. Ms. Allison was given our folder and said she would review it and get back to us. A week later, there was still no word from Ms. Allison. When we called her, she said it was no wonder that Mr. John was unable to resolve the matter as the accounting department was not returning her calls either. She told my daughter that she was personally going to the Hackensack office to see if she could get answers. Those days came and went with still no service and no word from Ms. Allison.

After another week, we finally called our State Legislature. There, we have been speaking with a Mr. Eric. We told him the story and all the people we have dealt with. He told us not to contact Ms. Allison and that she would deal directly with him. When we contacted him, he told us that he gave PSE&G until Wednesday, June 20, to restore our power or he would pursue legal action.

Frustrated, we called Ms. Allison to see if there was any further information. She reminded us that she was now working with our legislator to resolve the issue. Today is June 25, and we still have no electric. But we did get a new bill from PSE&G for $9,180.00 on June 21, 2012. PSE&G is still charging us for gas usage, even though we have no gas usage as our stove is electric ignition and will not light. We are cooking on our barbeque and eating out a lot. The hot water heater is still not fixed, as we still have no service contracts. We, therefore, are heating water on the grill and have been sponge bathing for the last 10 weeks. Our gas dryer is not working, as we have no electricity. We borrowed a small generator from a friend for the refrigerator.

On June 25, we got another letter saying we now owed $10, 000.00 and that if there was no arrangements made to begin payment, power would be turned off to our home (which has already been turned off). As of 8/22/2012, the power is still off and no one is calling us back any longer.

Shortly after the PSE&G worker came banging on my door, in which at this point I already was on a very long hold to speak with someone to resolve the issue, the man then did a U-turn on my front lawn and parked, blocking my car in. I stepped outside as my friend stayed inside to look after my children. I told him I was waiting to speak with a supervisor, in which 2 months in a row they had errors on my bill resulting in continuous shutoff notices. When I told him I was on the phone, he said he already called the police and refused to speak with me. I asked him how he would feel if it were his family, still waving my email confirmation, and he said, it would never be his family.

Once the police arrived, I finally had a supervisor on the phone, who stated I could pay the bill by check. The irate worker then refused my check, stating he had to make sure the money was in my account! I told the police that I am employed by the same people they are employed by, the DHS of NJ. I then said I was calling back to speak with a supervisor. The PSE&G worker told me my five minutes were up and he was cutting my service off. The officer advised me to file a complaint. Not only did he continue to refuse to give me his name, he refused my check, ruined my lawn making a U-turn, was hostile with my neighbor, scared my children, made a scene, and humiliated me to tears.

Never have I had the police called on me, never have I had this situation happen before. He smiled as he passed me, seeming amused and very accomplished. I am disgusted by this service! Not to mention, over half my house is packed and moved into my new home and I already forwarded them the new address in, with AC Electric will be my new provider. I'm still awaiting a supervisor's call back and I will be picking up the police report to further take action against this bully. Meanwhile, the police never bothered to ask me anything! They instead chuckled at smug remarks being made and timed my 5 minutes as I searched through packed boxes to find my checkbook!

The power outages continue and a couple of weeks ago, we were without power again for 8 hours. This was on a perfectly clear day. I had left for work while the power was off and called PSE&G when I got to work to see if it had come back on yet. They told me it had. That was 9:00 a.m. and about 4 hours into the outage. It was actually restored at 1:00 that afternoon or 8 hours after it started. They gave me false information. I have spoken with their engineering department staff and supervisor and still the outages continue. After the most recent outage, each of us affected was contacted by telephone from PSE&G with an automated apology saying the outage was caused by equipment failure. The next day, the engineering supervisor called me and said it was due to a tree falling on a wire. More lies.

I filed a complaint with the Board of Public Utilities and have suggested that if PSE&G cannot supply us with reliable power, they need to provide us with automatic generators until they can. We have purchased generators but they won't help if we happen to be away during a storm and lose power. Next step is contacting an attorney to seek compensation for the damages we've had to pay for. There has been recent over-development in the area and I suspect that is the source of the recent service issues. This is unacceptable and of course we'd change providers if we could but they're the only game in town. I would love to join with others having similar issues in a class action suit.

That afternoon, my bank reversed the payment and released all holds on my accounts. I planned to return the check I received from PSE&G since my bank had corrected the problem. On 7/26, I found that PSE&G has again attempted to debit $10,259.54. I went back to the Hoboken office and the representative told me that PSE&G is not taking the money; my bank is withdrawing it from my account. I spoke with a supervisor at my bank and they informed me that PSE&G will make 3 attempts to collect the funds, but the bank has issued a stop payment and will reject any attempts at collection from PSE&G. I still have not received an accurate bill from PSE&G for what is actually owed on the account; my checking account is in overdraft by $9000 while I wait for the bank to reject the payment; and PSE&G keeps telling me it's my bank's fault.

I asked them how long it was going to take but they don't know how long. I asked them if they can do it tomorrow (Thursday, July 11) so that I can make a little preparation, take my cars out of the garage and do whatever I need to do so that I will not be bothered by whatever they are doing. One of the crew then told me, trying to scare me that if there is a brownout in my street, they might blame me. I was very disgusted in this type of "arm-twisting."

I told them, first of all, that nobody notified me. This is my garage and my driveway which I paid significant taxes to maintain. They just can't appear without any notification or explanation and do or dig my driveway (not knowing how long will it take and making my family's life very uncomfortable). I told them they can do it tomorrow, Thursday, July 12 or any other day. There is no emergency at that time and they can't do whatever they please without notifying me or at least the town.

I have my rights. I gave them both my home phone number and my cell phone. In the end, I was told that if there is a brownout in my street, they will blame me. Today is Friday, July 13. If the service that they have to do is emergency or something that needs to be repaired or fixed immediately, they did not show up. They also did not show up on Thursday, July 12. Now, don't blame me!

I've asked them repeatedly to investigate the problem or see if there's a gas leak. Customer service said to check the meters myself. I have and it matches their readings. They say I'm using that much gas and have to pay for it. This is not possible because my usage pattern has not changed. Their customer service does not believe me, and assume the meters are correct. After repeated calls over the four-month period, they said either pay your bill for usage, or ask to stop service. I refuse to pay for gas that I'm not using, so I am stopping my service and will live without gas now. For the record, I've had autopay on and have no balance.

The fact that they don't believe the customer about usage and will not question the validity of their equipment is a serious problem. They will not investigate the issue either, and clearly defined my options as shut up and pay the gas you are not using or turn off gas service. There is a potential health problem if there is an underground gas leak, but when I told them about that possibility, they said if you don't smell it then there's no gas leak. How does $100 for gas a month makes sense for a single bachelor in a one bedroom who doesn't even cook?!

I'd like you to help me if you can and if you can not, please tell me who I can call to help me. I've complained to the Utilities Commission and I got a call from PSE&G and nothing else. If I wanted for PSE&G to call me, I would call them without having to write emails to anybody. By the way, the gas dropped significantly since last year, almost half.

My mother is illiterate; she cannot read or write, I always do her paperwork and phone calls me or mother never opened up a PSE&G account for light or gas services. I believe from May 2010, my mother had started to receive PSE&G bills for gas. She did not know what were they until we called and they told us that an account has been opened. Since the owner was no longer paying for this gas account and only wanted to pay for my mother’s electricity account under the owner’s name, my mother left it alone and the USF program was helping her pay for her gas. All the bills after that were only credits from the USF programs. They recently came in the basement and installed a new meter and the new meter read back all the way back to the first day of services. PSE&G said that all the bills were an estimate. These people never came inside the basement to read meters. My mother is always home and lives in the 1st floor. Now, I called to make any payment arrangement for her gas service not to get cut off and they said that she needs to make a payment of $800.00 for her gas service not to be cut off before June 5th.

The amount on the PSE&G service as of now is $3,063.54. Her only income is Social Security check of $680.00 every month. Please, I need some help from anybody for them not to cut the gas services. She needs them. My mother just had a bypass heart surgery and she was currently in the hospital. She suffers from high blood pressure and needs her heat and gas to cook her healthy food. If you need any additional information please contact me at **. My name is Angela. Thank you very much.

After over three years, all of a sudden, they sent out a representative to take the meter reading and charged us over $1400.00 for the difference. Being upset, I called up PSE&G to file a complaint. The first representative, after listening to my complaint, did not know what to do. So he went to call the supervisor, never came back, and eventually hung up. I called them up again, and this time, I spoke with a different lady. She seemed to understand the problem and refused to do anything about the bill. Being tired of talking to them and trying to convince them that what they were doing is wrong, I agreed to pay the bill. But I asked them to split the bill over the next 36 months, because it was their fault that they did not come to read the meter in spite of a few requests by us.

After some back and forth, she talked to the supervisor and agreed to break the bill over 36 months if I paid $369.00 as a first payment. I agreed and wrote them a check. I had asked her to send me a confirmation email, but she had declined that and told me that I would receive a letter in the mail about our payment arrangement and then the installment would be added onto every bill. In May, when I received my next statement, I was surprised to see the there was no mention of the installment plan; and once again, the bill was estimated.

So I called them again, and this time, after repeating my story to the representative, I asked her to transfer me to the supervisor. This time, the supervisor was extremely rude and completely failed to understand the problem and asked me to make another down payment if I wanted and installment plan. I asked him to check the notes from my previous calls, which he said did not mention about the 36-month installment plan. He told me that they would not give me a 36-month installment plan and that he might be able to work something for 12 months.

Next time I run a credit check, I saw that I am in collections for $1,900 from PSE&G. I have seen very similar cases online here at your site as well as the PSE&G agent I spoke to, letting me know they get those complaints all the time. The funny thing is that I have a current PSE&G account that is in good standings and when I called them, they said they have no record of the account I am referring to and that it was likely sent to collections, but they gave me no contact information and I had no problem obtaining a new account with the same exact company. Please help the little guys stop being taken advantage of by these greedy corporations. Thank you.

When you go to the office, you wait in the waiting room for hours hoping to be one of the lucky ones to get in. My family had to be in a hotel for six weeks since they shut everything off in the middle of the winter on top of that - middle of the winter! In NJ, it is illegal to shut off electricity from November to April and we were shut off in December. They didn't care. They didn't even let us try and maybe set up a payment plan, even though we know we didn't owe that money. After arguing forever, they wound up having to pay for it out of their money and we thought it’s fixed. Good. Yeah, right!

We were crazy to think so. Now, two months later, our power has been turned off again and now it says we owe $9000 plus? How does this make any sense? Our statement said we owed $287 which we have paid. We called them and they said we have a zero balance and they have no record of it being turned off. Okay, so we are lying? You didn't turn us off and we are just sitting in candlelight because we want to? The day after they turned it off, how odd is it that the meter reader comes to read the meter? He didn't even know that they had shut us off and he works for the company? It doesn't make any sense. Then after we were shut off for a week, we then finally got a letter saying we will be turned off on 5/08/12.

Today is 4/28/12. Does anyone else see the discrepancy there as well? Even as we prove them wrong over and over, we still suffer. I truly hate dealing with this company. But in NJ, they are the only company to deal with. It's really not fair and they can basically charge anyone anything they want. Nothing makes a whole lot of sense to me and, honestly, they really don't care about people. They just suck you dry! Who wants to open a new utility company? I will gladly join your company!

I called to ask for someone to come and read the meter, because there must be something wrong. I was told that there was nothing wrong with the meter and they would not come out just for that. Wow, silly me thinking I was a valued customer! The agent was very rude and had a huge attitude. I asked to speak to his manager and was placed on hold for a while. He came back on and said that the manager was busy with other callers and would call me back.

How are they able to do this to people and will not even verify whether there was something wrong with the meter or not? If in fact there is nothing wrong with it (which I believe there is), then I will shut up and pay. But I am tired of being legally robbed. It is unfortunate that their prices constantly go up every month and there is no recourse for consumers. While there are alternatives, they are not much cheaper; and you have to gauge whether it is worth it or not. Even if you go with an alternative, you are still forced to deal with PSE&G, as everything still goes through them. I have had enough of these people!

When my husband asked to see the letter and/or the receipt that we had supposedly signed, he was told that those records were in Trenton. In order to get our electricity turned back on yesterday, we had to pay half of the $4,800. So now PSE&G has $2,400 of our money that we do not owe them. We can't find the bill we received 4 years ago that stated that it was our final bill for that address. However, my husband is getting a notarized letter from our former landlord stating that we moved out of that house on June 30, 2008 and will have to go back to their office in Passaic today to present it to them.

I explained to the rude representative that our business is on an equal payment plan and it is paid on time every month. The rude rep told me that our service will be cut off the next day, unless they received a payment of $880.00 immediately. She said, "Oh, that's something that we don't tell people with equal payment plans. If you go over your amount of usage, we continue to charge you; and now, you owe an additional balance of $1700.00."

She also informed me that service would be cut off by the next day, so I had to pay. I asked her what type of payments I could make, and she told me she would connect me to another department to take my payment. After having dealt with them in the past (for my home account), I didn't want to be transferred to another person because I know I will never speak to another representative; and even if I were, it would turn into a debacle.

I've had many, many problems with their billing/customer service in my personal account over the years and wouldn't dare take the chance of letting them pass my call through their system. It's a nightmare. So, I told her I'd pay the bill through the business checking account. She replied, "Are you sure there is enough money in there to pay this?" Unbelievable!

It's bad enough to get a random phone call that asked for $1700.00, but to listen to an imbecile sarcastically make comments (while robbing me) is truly ridiculous. I paid the bill simply to keep the service connected, but I will never understand how a utility company is allowed to run their company in such an unprofessional manner. An equal payment plan is just that--equal payments! PSE&G is by far, the worst company on every level! They have horrible, rude customer service, inept billing practices, and constant mistakes in their readings. This company needs to be put out of business!

Finally, I consulted an attorney who told me I could spend a lot of money on legal representation, but won't get any satisfaction. My electric bill was off by a significant amount of money, and after the meter was switched out, they've been appropriate. PSE&G still maintains the original meter was accurate. In the interest of "consumer relations", I was offered a small credit. All of the above-mentioned people told me to accept it and forget it, which I did. File a formal complaint with the BPU: it’s the best option if you hope to get any satisfaction, however small. Whatever the reason, it seems no one goes up against PSE&G and wins.

I received invoices for over $2000 on this property. I filed a complaint with the BPU and Mrs. ** from customer relations has attempted to assist me in resolving. Despite her assistance, I am still being billed roughly $700 for approximately 20 days of service on a vacant property using faulty numbers from a previously tampered with meter. I have not received clarification on this billing calculation. Only that without proof of having work done to the pipes, they will no longer review my case. That is not enough for me. I need to see what the meters read upon my commencing service (be it without my consent) and what the numbers read on February 1 when the account was closed.

How is it that I can be billed first $2000 to be reduced to $1,222.94 still based on estimates to now the new figure of $700? What type of agency changes their billing from month to month so drastically? There is no clarification or understanding to their billing and their representatives are very inefficient. I feel that the PSE&G is illegally and fraudulently billing its customers (me) without ramifications or regard for their actions. I am respectfully asking my state senator to take action regarding this matter. The PSE&G is abusing its responsibility to the customers it serves. They should be held accountable for all of the illegal and unauthorized actions they take towards the residents of NJ. I should not have to spend months resolving an issue so obviously and blatantly illegal.

Please assist me in resolving this matter. I have copies of the police report proving the date of theft and a new Certificate of Occupancy date demonstrating that the property was vacant and being renovated for new renters. I also have new leases for the dates that the property was occupied. If need be, I have pictures of the site of theft as well. I appreciate any help that you may offer in this matter. Thank you in advance for your assistance. I encourage all of you to contact the BPU, Bureau of Public Utilities, to file a formal complaint or several as I did and send letters to your senators. They are here to serve their constituents. The PSE&G needs to pay for their lack of accountability. In numbers, we can help this happen.

But in the winter, my bill has no business being over $200. I have consistently received a bill totaling almost $200 to $300 since the beginning of this year. I called the past couple of months, and the CSR had me read my meter and adjusted my bill first to $90 for one month and then to $30 for the following month. The CSR told me a field rep would call to schedule an appointment to come to my apartment to investigate my meter. They also told me to bear with them while they find out what going on with my meter.

Now this month of March, not only did they not investigate my meter, but they told me that the situation was resolved. They never called me or sent out a field rep. I told the CSR that my bill was $268 this month and that this was ridiculous because my bill never runs over $50 for this time of year. I told them I have lived in the same apartment for 15 years, and none of my habits have changed. I told them I work during the day and have one light and a TV in the evening. I was told that the meter was correct and the meter was probably right. The CSR did not seem interested in investigating any further.

I was told a supervisor will call me back, but I'm wondering if anything will be resolved, because based on the past 3 months, I'm not very encouraged. I have a current bill and never had my power shut off. But I will not be paying this month's bill or any other, until they resolve what's wrong with my meter.

Months later, the pilot had to be replaced several times. In August 2011, PSEG had to replace the "the heart of the unit " which is the gas control valve with the thermostat, pilot and the ignition. I still have the defective parts on hand. Then again on January 10, 2012, I had to call PSEG at 2:45 am for the water heater had shut down completely and I had to work the morning shift that day and it was freezing cold. I could not take a shower for there was no hot water. They had scheduled my appointment for that Thursday on January 12, 2012 and the technician had come who was not professional at all which is the case for most PSEG technicians. All technicians that have come rush to leave and they walk in with an attitude and have headphones plugged into their ear. And for some unknown reason when they leave, they stay outside in their parked car for about one hour.

In the end, all technicians have told me that the unit is defective from day one and that it possibly could be refurbished and that I should call PSEG to have them replace it. After that instance in January, I did just that and I was told by PSEG that they would not cover the costs and that I had to pay for city permit fees, labor and installation. However, this unit is defective and I have a warranty. In addition, the entire call log from me to PSEG can be traced back through them so that it may be shown the many times I've had difficulties with the water heater unit. And recently on Friday, March 9, 2012, the unit broke down again and shut off and a PSEG technician is expected to come on Monday 12, 2012. It is unacceptable to not have hot water for three days when I have a family and I need to go to work and especially in the winter time. It takes PSE&G three days to schedule an appointment. If PSE&G does not have enough technicians to cover the job then they should go out of business or hire more people.

Then, I was told they would investigate the bill. Then 2 months later, I received a letter stating their readings were correct. I had numerous discussions with them after that because they wanted 75% down and then would allow me to make payments. Just recently, I have received another estimated bill, and when I called, the supervisor could not explain why when they could read the meter from outside my home now. Once they did receive the bill, the month was over $600.00. I have not had the heat above 68 degrees. This company is a monopoly and I wish I had other options. The people who work there are rude and do not care about the situation they have put me in.

I am currently a resident in Edgewater Park Burlington County and running into the same problems. Mind you, I just moved here a year ago. Prior to this address, I moved to another location in Cherry Hill and our electric and gas service was through Energy Management System which is very reasonable. I had 2 bedrooms and the highest that I have seen my bill in the summer was $175!

I am now in a 1 bedroom apartment, and mostly never home because I work from 8 am - 5 pm Monday - Friday. Last summer, my electric and gas was about $175 - $190 every month which made no sense compared to when I was living in Cherry Hill under EMS. By October 2011, I called customer service which they are very rude and seem like they don't care about your gas and electric bills being so high.

I spoke to their management and said that this makes no sense. I am in a 1 bedroom and my bills are sky high. I am a full time worker and a student, so how are my bills high? I requested my meter to be read as soon as possible. They told me not to pay on my account until the results come in; they will put my account on hold until then.

It is now February 2012 and my bill is $1,500. Supposedly, if I don't pay that by March 1, 2012, my services will be shut off. I am sick and tired of PSE&G. I called and spoke to a customer service rep and was put on hold numerous times. I asked if my results were already in and I was told they were not.

I demanded a supervisor. I said, "In the meantime, you're telling me to hold off on my account, yet, you are still charging me!" I said, "It makes no sense as to why it's taking this long for a meter to be read. But your company is so quick to give a shut off notice on March 1, and technically, it's still the winter time! She kept saying, "I'm sorry, I will take your cell number down and as soon as my supervisor speaks to the supervisor in the meter department, I will call you as soon as possible." I said, "In the meantime, what do you suggest for my account?"

She reviewed it and said, "You have to pay the full balance by March 1." I said, "This is really ridiculous. There is no way I will have that kind of money by March 1. I even asked to pay half and she denied me by saying that it has to be paid in full. I told her, "It is your company's error as to why I still don't have a meter reading result but you're expecting me to pay $1,500 by 3/1/2012. Of course, you would suggest that because you work for PSE&G. This company is high on cost for electric and gas. I am very disappointed with this company. I worry when I move next year. Will my gas and electric come from PSE&G?

Since my November bill was estimated, a malfunction even for a second, could have happened anywhere between October and December. Of course, PSE&G responded by saying it was unlikely for the meter to malfunction. However, they completely dismissed the fact that it was equally unlikely for my usage to be so much. I'm not a professional in meters, but common sense will tell you that a malfunction in one number on that meter could record a false reading, that can cost hundreds of extra dollars . I don't believe it would be impossible for a meter to malfunction exponentially, because of the fact that the meter was over 45 years old. I contacted the BBB, but they were of no help at all, and just wasted even more of my time.They just replied by giving me the same response they received from PSE&G. PSE&G told the BBB that the meter was working properly, and the BBB then told me. That was a lot of help!

At this point, PSE&G said they would continue the investigation, which now makes absolutely no sense, since that meter is not even there any more. What they are going to investigate now is beyond me. So now, my choice is to pay the bill, or move. How could this monopoly even be legal? I don't know what else to do. Is there any possible help you can give me?

I have been calling PSE&G with no success of getting a person on the phone to talk to for 2 weeks. I went on their website and wrote up a customer complaint, which has not been acknowledged or responded to. Finally, on Tuesday, 2/7, after several different calls, being switched to their construction department and waiting on hold for over 22 minutes I got a live person to talk to. His name was Mr. ** and he promised that someone would be in touch with me in a day or 2 but guess what? No one has! He said they would repair the lawn in the spring, which is fine by me but I need to hear from someone. I am at my wits end and don't know what to do next.

I have forwarded pictures and an estimate for the damages your rotted pole made to my home. I have made every effort to resolve this matter reasonably and your office is just going to deny taking responsibility. I find your company's position appalling and the lack of disregard to my property. I am requesting that a Supervisor in your Department review my claim as you can't blame the weather when it was your rotted pole #** FTL. I know for a fact your office replaced the rotted pole however I have pictures showing the extent of the damage. This response has taken another 21 days for another response from your office.

I have spent a lot of time calling in this rotted pole and still spending time on this as a result of your office's lack of handling this claim! I would like to speak with a Supervisor ASAP please call **.

The issue occurred on Jan 2009 when I move to my second apartment. I was living there for only one year and my PSE&G bill was over $3,000.00. I moved Jan 2010 because I couldn’t afford the gas bill. So I moved again to where I reside now. After living there for about a year or more, I never receive a bill from PSE&G and I did change over the service to the new address. When they finally turn my service off, my PSE&G bill was about $8,000.00. That’s when I hit rock bottom at the wrong time at that. I had just got custody of my nephew and he had a serious dysfunction case pending. I offer them all I had which wasn’t much compared to $8,000.00. I tired finding other sources to help me pay my PSE&G bill but I was denied. It had been months living from house to house and in the dark with a 1 and 2 year old. I didn’t know what to do.

I finally filed for bankruptcy until I realize that was not what I wanted to do. But by that time, my PSE&G had issue me out a new account and restored the service. I know that my old account will catch up with me very soon and I don’t know what I’m going to do. Please help me, I need someone to investigate my account, meters, boiler, PSE&G and their mistakes and whatever else there is to look for. I’m afraid that my gas and electric will go off in the winter. Please help, its tax season. I didn’t make much but I have at least a $1,000.00 and willing to make a payment arrangement. I seriously want an attorney to call me about this complaint as soon as possible. Thank You.

Now, I have purchased a new washing machine based on this information. I removed the washing machine from my service plan (since it is brand new, and covered under a manufacturer's warranty), and placed my gas stove on the plan instead. When I made the contract change, I finally received in the mail a worry-free booklet called terms and conditions. I never received one of these, when I initially started the program.

I needed to schedule a visit for my dishwasher, and while reading what is covered and not covered in the booklet, I now find that my washing machine motor was covered, and that the service person lied to me, and was indeed totally incompetent. I find that when calling in about this issue, I am met with deflection, arrogance, unwillingness to listen to consumer's concerns, etc. I think PSE&G is fully aware that they sell these plans with no intention of ever repairing anything, no matter what it says they cover or not. You can't contest it. They say it is up to the service person sent out to determine, and if he's a idiot, then you are **.

I've been having shady thoughts about PSE&G in the last several years, anyhow, they are handling bills and determining usage. I think this corporation needs one big government investigation and shake-down, as I believe they are pulling from the poor, big time. And now, after what I've just witnessed on the phone, talking to several customer service people and several supervisors, I'm convinced of it. There are big, big, big ,cover ups going on here. Do something about it.

I should have had my washing machine repaired by the contract I was paying for, and should not have had to pay to buy a new washing machine. Next week, I have scheduled two service visits for my stove and dishwasher. I know what is wrong with them, and I know (per the contract booklet) that these problems are covered by my contract. If I witness the same kind of devious deflection and runaround, I'm prepared to do a whole lot more than just post and whine here.

I contacted board of Public Utilities. I am still in the process of having my bill corrected, I was accused of not paying, yet I provided them all necessary documents that state otherwise. My electric has been shut off several times for non-payment, which was after they received my documentation stating otherwise. I have written everyone at the BPU to assist me. Again, this is still ongoing. PSE&G will turn your payments made by check into an electronic withdrawal and never sending your canceled check back to your bank. The only thing that shows up on your bank statement is Ac-Pseg Ca-Arc-ck0000000000000189. It states that PSE&G received the money, yet PSE&G advised me that they needed to do the research to see where my money went. The balance still shows up on my bill, which appears as if I have a high balance, in which I do not.

I was forced by PSE&G to pay $700, as if I had never made a payment in order to have my power restored, and I was advised by the BPU that the refrigerated medicine that I needed to take would simply have to be placed in an ice bucket. I was just shocked. I am still waiting on my credits. My bill still reflects a balance that I do not owe and the BPU is still coming across as if I did something wrong. I recently asked them if all the people who have suffered at the hands of PSE&G filed a class action lawsuit what would they do!

They estimated my meter reading in November to be 44096 and on December 9 to be 44631. As of today, December 27, my meter reading is actually 44116, nowhere near their "estimated amount". I am extremely upset that I am being overcharged and then harassed with huge bills when they decide to do an actual reading. They even had the nerve to tell me to give them the reading over the phone. I refuse to do their job for them. There is no reason why their personnel cannot do their job and read the meter. They told me that they could set up an appointment to come out and read the meter and that I should be here. I don't see a reason why when they have the key.

I am not going to miss a day of work for them. They are just being lazy and making it difficult for me when they know they are wrong. I have spoken to PSEG on numerous occasions about this and have been ignored and harassed. This is just a ploy to get Viridian out of the picture and force me back to PSEG. This should not be permitted. Please help me to rectify this problem. I don't even know how much I truly owe and do not have the means to be throwing money towards inflated bills. I am the sole provider in my home and their $500 plus bill has created a major hole financially for me that I am still struggling to get out of. I paid the bill in one lump sum. They even had the nerve to call me to collect on this balance which they had just billed me and I had not received the bill until two days later. PSEG should be sued.

Any other service for which customers have a choice in companies, when there's any competition, this is not an issue. If I ever miss a phone payment, credit card payment, a cable bill payment, any other type of service, the company has always called me and I immediately paid my bill. Again, I repeat, I have a great credit rating. The few times when I missed a payment for anything, I paid as soon as I was notified.

Nobody showed up, and every hour we called, we got the same song and dance. Someone is coming, but we can not give you a time. I stayed home from work the following day, and the same thing happened. Someone is coming, but nobody did. We called the corporate office the following morning. I lost 2 days pay, a fridge full of food, and they were also told my son has asthma, and uses a nebulizer, but that is not the end! Now, about a week later, I received in the mail, a check from them. The money I paid to have the service turned back on. They had sent the payment to the wrong account! I called again, and asked why they continued to mess up my account. The man I spoke to was not so nice, as were most of the employees I spoke to there. He told me I had to resubmit the payment. Anything and everything I requested from them could not be taken care of.

We still have no power even after payment was made 7 hours ago. This also affects our heating system, hot water, all the refrigerated items, and one of my pets that needs heat, because it is a tropical bird, and I can't really bring him out of the house, because its too cold to take him elsewhere. There is also a power outage in the area now, so me having power is not even important to them at all. I called, and that's pretty much what I was told. I get bumped.

I called them again at 8pm and they said that the phone number was not placed on the work order but would be now and should be completed by the end of the business day if not sooner. I asked what time the work order was placed and they put me on hold, then came back to tell me that the information was never recorded. I called again at 11pm and spoke with a very rude woman who did not let me speak at all. I reminded her that there was a health issue involved and that it was illegal to give a false impression of timely service restoration when health issues were involved.

She immediately told me they did not have to talk about that, that they had a disclaimer that covered them on liability and that for any further discussion on the issue I would have to speak to their legal department which she assured me has no problem handling claims of this type. I still have no power, my food & medication are going bad in the refrigerator and PSE&G seems to be trying to teach me a lesson in obedience. I can't imagine a court system that would allow this type of behavior from a utility that people's lives rest upon. Shame on PSE&G, shame on the legal system that allows this.

We are freezing and need help. Please help us. We are suffering in this house. They have told the landlord several times that they will fix it and never do. The transformer on the street is broken. The cables to the house are repaired. Last time that I saw a PSE&G guy was Wednesday. It's Saturday and still nothing! Please help us. We have no light or heat for a week now!

Why did they keep telling us we'd get power back on Wed Nov 3rd and not only that the other side of my town was out for a short time on Saturday but that side of town was back up and running in no time, but PSE&G never came to my house which is on the other side of town. I don't get it! We're being put off because I'm the only house without power. I pay my bill on time & never complain about it and the one time I needed them, they did not respond in a timely fashion. Not fair, poor service. For a company that big, you'd think someone could get to 1 lone house and put the line back on the pole. If I knew in advance that they were not coming out until Friday, I would have contacted an electrician early on to have them come out & put the wire back on the pole. Poor Service and we're at their mercy in this day and age. It's unbelievable. The least they could have done was be honest and let us know that they were not certain when they could get to us.

My dad's doctor filled out and signed a life-sustaining equipment certification for my dad who needs heart equipment that's run by electricity, yet the power company shut down my parents' electricity anyway. They did not honor the doctor's order, and now, they have no electricity, water, or heat. They are suffering physically and emotionally, and when I tried to call the power company on their behalf, the PSE&G managers/operators were rude, extremely insensitive, and abusive towards me.

I had enough! This is totally inhumane and needs to be exposed on the news. What can my poor parents do? They will freeze to death. Is this what America has come to? Treating its citizens like trash? Who is responsible for fixing this? Is the last resort legal action? Can someone provide me with some guidance? I have read so many consumer complaints on here. Why are authorities letting this monopoly control and kill people? This can't be legal!

On 8/2011, I called PSEG asking why I have a bill of $1000.00 a month without having a service and they said, "No, you have a service." I said, "No, they cut the service from the pole." They said there will be investigation. Ten days later, they came and took the meter. On 10/17/2011, I received all statements from 10/2010 to 10/2011. They gave me credit for the $13,706 and my new balance is $1,512.

Okay. When I went to PSEG walking office, I asked how much do I have to pay to reconnect the service and they said $400.00. Okay. I paid $400 and they said they will come to turn the power back on this afternoon. I was waiting to 9 o'clock and I called to find out why they are late. They said the job work order is out and will be there. They are working until midnight.

The next day at about 10:30, I called PSEG customer service asking why they are not here yet. They told me there is no work order to restore the service and I should go to local office to find out why and i did. In this office, they told me not to worry and gave some time and they will be there. I was waiting all day and all night. Nothing. The next day, I went to the same office and they told me the PSEG customer service add the $13,706 back on to my account and the new balance is $15,218 and nobody knows why. I don't know what to do.

My oil heater no longer works. It has not worked in 6 years and needs replacement, but with the recession, I have not had any money to replace it. I am not eligible for loans or grants since I am in bankruptcy to keep the roof over our head. My daughter and I have been using electric space heaters in the winter. I had been giving PSEG sometimes $600 or $800 a month. When I tallied up my payment to PSEG, all equaled to $9,000 for 1 year. I only used $6,000 electrical and had no gas service at home.

I called and emailed PSEG. The only thing I got was an Excel spreadsheet with the same figures of my bill that I downloaded. PSEG cut off my electric on October 2010 and demanded payment of $600 more to get it turned on. I only bring home $30,000. In addition, I had to pay $411 plus regular Equal Pay Plan of $711/month. I demanded that I be taken off the Equal Pay Plan and PSEG never reconciled my bill every 6 months with this Equal Pay Plan as they say they would while pushing this program. I had been paying my true usage of $179/month with a $1,600 balance and growing from the over payment they refuse to reimburse.

I came home 3 nights ago to 1/2 my electric in my house off. I thought it was a fuse. When I checked, I thought I had to call an electrician. I paid the first electrician $196 to diagnose the problem. I was told that this was an immediate fire hazard and must be fixed. As printed on the estimate, the repairs would $4,800! He needed the money upfront, and he would file the insurance paperwork with my homeowners and I would get the money back as an insurance claim. I didn't have that kind of money, so I got a second electrician who told me the electric was only coming in 1/2 of the house and showed me with a tester and the problem was out on the pole and was PSEG's responsibility to fix. My main breaker box was fine.

I called PSEG who stated that they shut off my electric 1/2 way due to non-payment of an overdue balance which is now $2,084.38.

AHA sent me an email on August 8, 2011 stating my file is complete and ready to be proposed to the utility company (PSEG). This process usually takes about 3-5 business days and to make sure my services remain on in order to receive the grant. On July 11, 2011, my services were shut due to non payment. I called PSEG collection agency the same day and made a payment for 174.95 and set up a payment plan for PSEG to turn on the service. My payment was processed and an ** male came to my apartment and turned on my electric.

On August 15, 2011, I received a phone call from Tamiko ** case worker processor (True Utility Program Ph: 732-982-8710) stating that her supervisor on August 30, 2011 attempted to pay my balance of $734.14; however, an individual from PSEG stated that my services were off as of July 11, 2011. She also made me aware to receive a grant my services must remain on. On August 16, 2011 I spoke to a representative from PSEG who informed me that my services are off. She explained that whoever turn on the power on July 11, 2011 never updated the account. She also went ahead and updated the account.

Due to the lack of care in customer service and administrative error, my services may be shut off on August 31, 2011 and could face severe financial hardship. PSEG has failed to ensure its obligation in accordance to NJBPU regulations. The administrative error caused by PSEG confirmed that managers and customer services employees are not implementing the procedures efficiently, as well as the company’s compliance with its Federal Rules of Civil Procedure and Title 18 Section 241-242. I command my utilities be restored immediately and redemption compensation of 734.14 USD paid to account number **.

My account number is **.

Bob **

I immediately called back PSE&G and explained the situation. They told me they will have somebody come over and restore the electricity as soon as possible. 6pm came and nothing. I called back and I talked to a representative who got upset after I presented my complaints and she hung up on me. I called back around 8pm and they said someone will show up before midnight. I called back around 9pm and this time, they said before 1am somebody should be there. 10pm came and still nothing. I called back and they said I should expect the technician before midnight, but in any case, they work around the clock in emergency cases. It is 10:40pm and no sign of anybody. I guess they won't show up until tomorrow.

He had no explanation as to why this was not done. There is NO way I used over $1000 of electricity in 4 to 5 months. My entire usage for 2010 was 1000kw LESS in 2010. I have NO new appliances, I'm out of the house 10+ hours a day, have fluorescent bulbs in all fixtures, and don't use heat to sleep in the winter. There is NO way this is possible! I DARE someone with a little political power to step in. No one cares until it's time to vote.

My elderly mother lives on her own and PSE&G shut off her utilities not once, but twice. According to them, she did not pay her bill. She was supposed to get social aide, which she did one year. But then the next year, they did not let her know that she was supposed to reapply. This is an elderly Alzheimer’s patient! She was in the dark, in the winter, very cold for 3 days. When I tried to call them to ask for assistance, I received attitude since my mother owed all of this money to them. I tried to change her electricity and gas with another company, but PSE&G now sent my mother's bill with some bogus tariff for over 500$! How can an old lady pay such crazy prices on a fixed income?! So now, she can't eat for the month because if she doesn't pay, these jerks will just cut off her utilities again. I hate PSE&G!

For a year I thought I was getting my electric stolen but my last bill showed they are adding on installment payments to the balance. This is proof of fraud, price gouging/fixing on the backs of the poor, taking corporate welfare, price fixing/gouging. I ordered dups of my bills for two years but only got them going back to 8/2010. I discovered $713 over that span in just adding a monthly installment, already part of the balance TO the balance.

It doesn't end there. They keep making up security deposits and applying payments to that and $0 to the bill, charging for supply (which is electric used), even more for 'delivery', nobody drives it out in a car. Fees for dis/reconnection based on false number (false accounting, a regulated industry, and pilfering the poor, who, they figure, doesn't know any better) are very serious. It's like a hospital committing Medicare fraud on a large scale.

I have the proof now, should be enough to go to the newspaper with a gutsy story for a reporter. But with millions and billions of dollars going into the shareholders stock price with state money and extortion from consumers at the same time. This might be the only chance I have in my life to make a difference, for the poor, I feel I have to do it. I just hope I'm not putting myself or anyone else in danger.

He said that I did not honor a payment arrangement and I bounced a $300.00 check. In just a month from May 2011 to June 2011, I paid PSE&G over $1200.00. Every chance I got, I sent them a payment; yet, my bill was still $2294.00 because they decided to tack on a $650.00 deposit. The field worker did not want to hear it. He also assured me that the check would not be deposited until Friday; the check came through my account the very next day. I then called PSE&G customer service and explained the situation; and they told me that no one can force me to give them a check. I explained that I just became so scared for the health of my children. They did not care. I asked them what happens now that this $2294.00 will be returned. They told me point-blank that my service will be shut off.

So I get off the phone with PSE&G and call their customer relations BPU to see how they can help me. The man, I didn't get his name because I became hysterical at this point, began yelling and cursing at me. He asked me why "I did this **!"; that since I gave PSE&G a check, I have to honor it. It is here that I became hysterical, crying and hung up. I'm now in the process of getting letters from my children's pediatrician as proof of their condition so that I have something to try and fight the monster called PSE&G. The government needs to step in now and stop this insanity. Gas and electricity is insane, and should not cost thousands of dollars a month.

After reciving the finance on July 6,2011 PSE&G sent agents to my home to terminate the gas while the electric was already was previously cut from the street. I was told I wasn't entitled to the services.

4. This is Fraud, Theft By Deception, Isentity Theft and I Reserve The Right to add to this Complaint. I command my natural resources/utilities be restored immediately and redemtion compensation of 350 Thousand USD or Silver Specie.

We requested help and an investigation occurred by PSE&G. Our normal electric bill of $300/month on average went to $1200. PSE&G concluded their investigation and stated that they found nothing wrong with the increase/spike and stated that we were responsible. It is not possible or acceptable. An excess cost of about $2000 was incurred.

During the winter months, we keep our thermostat no higher than 70 degrees F. We don't cook a lot. We use portable heaters to keep warm and we don't have a shower, only baths. Over the past 5 years, our bills has come to equal $25,000 resulting in having to file bankruptcy twice over outstanding PSEG bills. We've been fighting with them since 1999. We called the public utilities commission and they told us to call news. They don't care. Every time when we filed for bankruptcy they wanted $800 down to open up a new account. We are sick and tired of PSEG ripping us off! We are starting a petition and hopefully get enough people on board so we can start a class action law suit against the company.

He fixed everything so that the service was put in my brother's name and then connected me to the payment area of the company where the 1st customer representative told me that he would have to pay $1,000.00 to restore the service. I explained the situation and requested to speak with a supervisor. Since they didn't have someone to get back to us, sometimes even for days, I called back. I spoke with the only helpful person and she was able to get him a plan were I could pay $500.00 today to restore the service and then 25% to the next bill in order to start a payment plan. As I was connecting to the payment area, I was disconnected.

I called back and spoke with an extremely ignorant girl by the name of Jenn who once again told me that he had to pay $1,000.00 to restore the service within the day! I explained to her that I had spoken with a girl 20 minutes prior, because that’s how long I was on hold waiting for someone to pick up the service phone, and she rudely told me that it was my problem and said that “Oh well, I guess your service won't be re-connected!" Are you freaking kidding me? These people should be fired! There are thousands of people out of work in NJ alone who would be happy to take these ignorant **** peoples’ jobs! I told her that I wanted to speak with a supervisor and she said that he would have to call me back again! ****!

So after Glenn, the supervisor called back, I explained how rude the girl who I had spoken with was and he told me that she was correct! Then I explained that I had spoken with a girl who was able to set up another situation that she put through a supervisor at the time and Glenn basically called me a liar and said that if my brother had an agreement with the landlord, it would be in the lease and laughed me off! I asked to speak with his supervisor and he said that they don't address people! What? So an ignorant customer service representative hands the phone off to her ignorant friend, the supervisor and he tells me there's no one else to speak with? Are you kidding me? It's bad enough that PSEG is a total monopoly but in a situation like this, I was ready to pay the $500.00 bill that day and the remainder in 1st month! Now, I think that we will just forge a new lease and tell PSEG and the landlord to stick it and go from there! Unreal! This kind of behavior needs to be addressed by the higher ups of the NJ government immediately! It is a total disgrace!

A few days later, I called and asked about the lawn repair and the rep did not have any idea how that can be scheduled and she said that the underground team will call to discuss it with me. More than 10 days have passed now. Nobody called. Nobody came regarding the repair of the lawn. There is a big pile of dirt in the middle of my lawn at a time when the grass is looking the best of the year.

My bills were outrageous, costing over $200 up to $350.00 per month. I called many times and was always given to a smaller apartment and they transferred the balance. They charged me a deposit fee, plus the balance did not seem to go down. I finally paid it off in November 2010. My monthly PSE&G bill now is around $80.00 per month, but since I paid off the old balance, they have completely ruined my billing. They are trying to charge me hundreds of dollars again. I always paid online and my balance online will say I owe 0 (zero), but I get a bill for $300 and notice of disconnection.

Since they changed the meter in June of 2010, I have been requesting a status of their investigation. The customer service representative tells me that they will send a message to that department and that I should wait for a letter. To date, I have yet to receive a letter. I have kept with the payment arrangement, however, due to a surgery that I have which prevented me to attend work, I was not able to keep the arrangement despite the fact that I am almost done with the arrangement. Now PSE&G who up to date have over payments in their pocket for approximately three months wants to cut off service during the winter.

Every month without fail, the bill would come back with the wrong meter number and I would call again to the same effect. After 9 months of this ridiculous issue and mentioning the previous, no callbacks from supervisors, I was told that another investigator was going to be called out! I mentioned that it might be better if I just stop paying the bill and as predicted, the customer service stated that they would end up stopping my service despite me mentioning to them every time that the service they would be stopping would in fact be my next-door neighbor. The only thing stopping me from doing exactly that is my credit score. Overall, I blame the monopoly of PSEG and it is having a very negative effect on the people of New Jersey.

For nearly 20 years, I have enjoyed the services provided by PSE&G as a loyal customer. I usually have only great things to say about the company and the service it provides. However, on Tuesday, November 9, 2010, my service was interrupted, without warning, despite the fact that my balance was absolutely nothing. I had recently paid my bill in full. After a full day of phone tag with less-than-helpful customer service reps, I was made aware that my downstairs neighbor had not paid her bill, and in an act of total disrespect toward myself and my family, PSE&G chose to shut off the entire house's service instead of gaining entry to my neighbor's apartment in order to turn off only her service. This is outrageous. I truly hope that this is not a normal practice of the company.

Furthermore, instead of sending a technician out immediately to rectify the situation, your company gave a large time window instead of an appointment, and then had the audacity to be late to it. The technician finally arrived a little after 9:30 p.m. to restore power to my house.The bottom line is this: your company made a mistake. Mistakes happen, we're only human. However, the problem is how they chose to address it. My family and I were lied to by multiple customer reps during the day who gave misinformation, little information, or no information at all. All with a tinge of smugness that I could barely tolerate. And to top it off, no credit to my account was attempted, no monetary compensation, and no apology was made. On behalf of the young, the elderly, and the invalid who could potentially have this injustice happen to them, I am writing you. Heaven forbid they have to sit cold, hungry, waiting and waiting for a serviceman to restore heat that should never have been shut off. In conclusion, I feel a formal apology is in order, as well as a credit to my account, in addition to the assurance that this practice, whether committed as an act of negligence or former policy, shall not continue. Sincerely and earnestly, Donna **.

They disconnected my electric in July and told me that I was 8-days late with my last payment which voided the payment plan. I explained to them that my husband has been unemployed for a year and we pay our bill every month including the payment arrangement but since I was late 2x, they are stating I'm required to pay $851.00 by 11/12 or they will disconnect again. PSEG refuses to accept any responsibility for their negligence in not reading my meter for 4-years and just keeps threatening to disconnect my service.

On 11/2, I spoke with a representative who was extremely rude and nasty and I demanded to speak with a manager, she hung up on me. Please help! I have a 12-year old son with Asthma and a husband who has been unemployed for over a year now and can not seem to get any help with my situation. I am not trying to avoid my obligation to PSEG.. I'm simply asking for a grace period on my bill.

He hated the fact that my dogs would bark at him when he showed up and would give him away. We realized that he used to yell at the dogs when he showed up. One day my wife was outside with the dogs and he showed up for his rendezvous. That day he told the dogs to shut the ** up. My wife stepped out where he could see her and told him that dogs do bark and quit yelling and cussing at them. He laughed it off. A couple of days later, as she was going to pick up her mother to take her to the doctor, this individual came up behind her on route 130 and tailgated her and tried to cut her off, making obscene gestures. Pointing his fingers at her like a pistol and mouthing that he was going to get her.

We called PSE&G local plant and got nowhere. We then called home base in New Brunswick and finally got through to someone who cared. They were lawyers for the company and we thought they cared, but we were wrong. We were contacted by the supervisor of Audubudon, NJ site. We told him our plight and he asked for details, etc. He asked us to take pictures of him being there and so we did for proof if we had to go to court over the incident or any others that would arise.

After about a week, the supervisor, Greg, called and told us we would never see this guy in our neighborhood in the PSE&G truck again. What a mistake we made. He still came around in the truck and, in his own personal truck actually, tried to run my wife and mother-in-law off the road again a week later. My mother-in-law has heart problems and is on an oxygen tank. That's a real man for you. We called PSE&G and they said there was nothing they could do. Obviously, the supervisor told him who complained as he went right after us.

He has since been harassing us on and off for the last couple of years. We went to the police and they said without concrete proof, there was not a whole lot we could do. It turns out this guy was doing some work for the Borough of Brooklawn on company time and they thought he was just a stand up guy. Here is someone who is obviously abusing company time and property while we pay for it, running people off the road and threatening with bodily harm and god only knows what else he is capable of working as a representative of the company.

Actions like this would prompt other companies to maybe drug test or psychologically test their employees. It seems like PSE&G apologized yet protected this guy. We have made a formal complaint that should we ever need PSE&G this guy is not allowed to come to our house or be allowed on our property. PSE&G stood by their guy as if it was just a minor annoyance. Just imagine how many people like this they have employed by then. I would be very careful before I let any of their employees in my house as you never know what could happen. Because they are the monopoly in the area, they obviously don't care as long as they get their check in the mail every month.

Both my wife and mother-in-law have a fear of having a PSE&G truck pull up behind them in traffic. I worry myself about this loose cannon being around. No economical or physical damage but the psychological damage has been done deeply.

I soon made my way out and moved. I suffered many nights with no help or concern to me or my kids do to me being ill. I had no food and the stress caused me to be depressed and more and more sick. When I moved and got a new start for life with new apartment and clean safe place. Soon came to me a bill from PSE&G saying they were turning me off again for a bill that the past owner owed them for the services. They are saying I have to pay them before I can restore my services at my current address.

It has made me be very ill again and I’m staying in different peoples home to wash and feed my family. I have tried to make a better life for myself and this has wants again broke my heart sprit and hope to go on with my life. Now I am out of my home my son have not been able to go to school because we have no steady place for his special needs bus can pick him up at our address because we can’t stay in our home without services from PSE&G. I have lost time from work and I’m lost. I’m lost and need help from someone please hear me now. My last call for help please bill due $8000.