PSE&G Reviews

Having to stay home waiting for reconnection 24 hours, waiting on the phone 47 min and then they hang up the phone and if you schedule a call they do call you but then they hang up after having to wait for 27 mins. What kind of treatment is that? Just because they are the only power company. Everything in my fridge was wasted. They did not care.

Awful service! After calling at least a half dozen times, was told they were backed up, very busy. Not backed up at all! They were not busy. Some technicians were on vacation. Was told they were busy. Why was I on hold for 20 minutes, 45 minutes and close to 1 hour at different times!!! Very poor customer service. Need an overhaul of employees and management. Website has been down for about a week?! This is unacceptable!!!

Rude employees and less than helpful supervisors. Took me over 30 minutes, AGAIN, this month just like last month and the month before that just to log in. When I can't I get one rude employee in customer service and when I ask for a supervisor I get a less than helpful supervisor. If no one can log into my account and withdraw a billion dollars why is it so hard with so many layers of security. If someone want to hack into my account and pay the bill... please let them. Make it easy for them and me.

I know I am not the most timely in paying my bills. I am self employed for 35 years and really struggling. I paid $270.00 on my bill last month and was late with $250.00 this month. My electric has now been off for 18 hours. I feel like a common criminal. I have been a customer for 37 years!!!

I added my refrigerator to my WorryFree contract on July 24th (nothing wrong with refrigerator). I called on August 10th to make appointment for them to come out and check my refrigerator because I felt it wasn't cold enough (I even said to my girlfriend, "glad I decided to add on the refrigerator to the WorryFree contract"). PSE&G said they can come out the next day on the 11th which worked out good for me because I'm off from work on Tuesday. When I got home from work on the 10th about 9:45pm notice it was wet in front of the refrigerator. The refrigerator wasn't working, I threw out the food and cleaned refrigerator and unplugged it.

I have been working with this company unwillingly for four months as they have a monopoly over where I live and finally decided to launch a complaint via phone today. Not only did this call infuriate me, but lead me to write my first review on a company EVER. I started off the phone call stating I wanted to log a few complaints and then pay a bill. My first complaint was that there is no place on the website to locate the number you are supposed to call when paying a bill via card. There is a contact section with a number on the site to call for paying bills, but that number is solely for if you are paying with a checking account and they can't even transfer you to the number you have to call for other payment options; thus forcing you to write it down.

I have a 2 family house in Jersey City and in a recent years my basement electric bill used to be $20.00 or $30.00. Now they consider the 2 family house as commercial. Now my bill comes to $50-$60 a month and I cannot do anything about it because they say it is commercial meter because it is a basement. Can anyone help me?

We have the heating and cooling plans and have used mostly the heating during the winter. But this summer our central air unit started leaking in the attic. We noticed water dripping from the ceiling and turned off the air. We called PSE&G. The first repair tech that came out didn't even turn on the unit. I left him alone because I don't like someone watching over my back at work. In about 10 minutes he came downstairs telling us it's repaired. When I asked what the problem was he showed me a small round rusty piece and said this was blocking your drain run off. Within 2 days it started leaking again.

Hello, someone to help me. Don't know what to do. On July 20 PSE&G shut off my utility. I need to paid over 2 thousand dollars and I don't have money. Last month I have paid 1 thousand and they did an statement agreement for me to paid 500 dollars plus the monthly bill that is impossible for me to paid. I told them that but didn't care... I have 4 kids, 2 of them have asthma. I am not working. I went to different places for help. I call more than 30 agency and not one had funds. No one is able to help me. It's 4 days already without utility. Everything in my refrigerator is damage. My lil baby is only 1 and half year old. I am so desperate. Don't know what to do or where to go anymore. And the weather here in Newark NJ was over 90... Please help.

PSE&G are getting out of control with their price range! It's so disturbing for families that live low cost! Their payment arrangement status is so ridiculous & overly outrageous for low income families like myself! We need help... Not us service funds, leap heat or lacosta! They don't help us poor folks enough! Something has to give! PSE&G are getting rich while the poor is still being poor!

Customer service line is too automated and sometimes not helpful enough when you speak to someone. So I needed help and eventually was able to speak to Pat **. He went out of his way to be helpful so I wanted to to write a review on how impressed I was with him. He told me someone would be at my mom's house between 12-4, and they showed up just after 12 which was so nice. The man's name that came was Rob and he had our central air working within a half hour. So this review is for Pat and Rob, thank you so much! (Wish I knew the guys name that came by in the evening on Tuesday, he was very helpful. The first guy seemed like he was having a bad day before he came to us, but it happens to everyone.)

I am on the WorryFree plan and had my heat pump serviced totaling $467.48 which should have been covered by the plan. However they "mistakenly" withdrew the money from my bank account. I have been trying for 2 days to get my money back with no return calls from service supervisors.

When I got my first bill I called and signed up for automatic bill pay because they said it would waive their initial $400 deposit fee. I gave them my bank information but the money was never taken out and I found out the following month that the bill ended was past due. I called again with the second bill to sign up for automatic bill pay once again and to pay both bills right then and there. So I gave them the bank information again and said I wanted to pay both bills now. The month is almost over and no money has been taken out and the 3rd bill is on its way with two of them past due. When I called they said it was my fault or they didn't know at all what's going on.

Last Thursday, there were people outside of my house stating that they were there to put the bigger gas line. Assuming that my husband knew about them coming, I told them ok. When I spoke to the main person and I asked how were they going to fix my lawn, he said PSE&G will send someone out to fix it. After they dug two holes, I spoke to my husband and found out the they never gave him a date, just informed him that we were approved for a bigger line for the conversion and they showed up on their own. Had we known, we would have informed our neighbors about the street being closed, and had it written down that they would fix the sidewalk back to the way it was instead of putting the same asphalt they used for the street. My lawn has a big brown dirt patch that they made and I have to come out of my pockets to fix it. I called and complained and was told that the street manager would call me, but no one did.

On July 1, 2015 we had a PSE&G rep out to look at our furnace for a replacement. We agreed upon this and scheduled it with Pat in your service department at (732) 220-6233. We were told that we had an install date of 7/8/15 between 8 am-12 pm. You probably already know how the rest of the story goes. It was NEVER scheduled. I took a day off from work to make sure that I was here, and when we call back Pat he says that he's never heard from us. We have a condensation line that has been leaking from our AC Unit to the furnace and that was supposed to be taken care of as well.

Called to reach customer service at 9:20AM on Wednesday 6/24 a bright sunny Summer day with no sign of storms or bad weather in the last one week. Greeting says unusual due to call volumes, long waiting times and to call back later and hangs up. There is no option to be placed on waitlist/hold or to be called back. What kind of a utility company has such poor customer service capabilities? This is lame! Either they don't have enough agents to take calls or people don't show up for work on time. Which one?

My neighborhood had a power outage. Our electric is underground and I have a box on my property. The box is (was) surrounded by a beautiful shrub. Instead of pruning it back PSE&G lobbed it off. Totally ruining the shrub and leaving me with a stump. They didn't bother to clean up the debris. They left that for me to deal with. My neighbors are upset as well because it is an unsightly mess. I've tried to contact them via complaints dept and through headquarters. They don't return my calls. I can't believe they would disrespect a customer(s) neighborhoods.

PSE&G has the worse customer service department ever. They are rude, insensitive, incompetent and stupid. Because this company monopolizes the gas and electric industry in our area, they have free reign over any faulty business practice. I detest this company and how they treat their paying customers. Total disgust!!!

I live in a basement apartment. During the nicer weather months my billing is an estimate of 60.00 to 80.00. I run the same appliances all year round. Now during the winter months my bill skyrockets to an estimated amount of 400.00 or more and the only difference is me turning on my heat which is electric. I have 2 baseboard heaters. You can not tell me that my heat cost me over 300.00 monthly. I have neighbors with houses that pay less than I do. Every year for the last 4 years I call to complain and get someone out to see what's going on. No one ever shows or customer service tells me it's because it electric heat. I don't know what to do. During the winter months my PSE&G bill is more than half my rent. And I have to pay because I work from home and need the use of my computer and my company does not reimburse me for my electric bill. I'm stuck between a rock and a hard place.

I got PSE&G bill of more than $800 in February 2014. I went to local Jersey City office and they told me that I can pay off amount any time they don't charge interest. I was paying my amount online. Then I cancel my account because I change my residence but still I was paying online. Last time I paid in October 2014 and my account show me $0 balance online. Even when I called customer service they told me "sir you don't have any balance due." Now today on 06/03/2015 I got a call from collection agency after 1 year and 2 months and they said still I have amount due of $200. When I call PSE&G they now telling after reviewing my account they pass over my case to collection agency and collection agency made affect to my credit. I can still see there is $0 balance on PSE&G website.

I suddenly did not get my bill and I went PSE&G to ask why. I found out that a new neighbor moved next door and they changed the bill to his name (my address is 201 and his address is 201A) and after that I was sent to a collection for something that I did not do or cause!!!! How can they change the utilities under someone else's name without proof or even notify me when it happened. Worst customer service ever and not fair at all.

Two years ago I scheduled a REAP Energy Evaluation and was told that my refrigerator would be replaced for free. Lo and behold, two months later my bill suddenly skyrocketed to $3.300. Apparently I am being charged for the evaluation and that "free" refrigerator. Both PSEG and the PSC refuse to investigate this matter.

I am dissatisfied with the poor customer service I received today and the female sound more like a bully rather than trying to assist me. I had trouble accessing my account to make a payment online. I was on hold for 45 minutes and hung up. I called back and patiently waited another 25 minutes. I thanked the operator for coming online and almost immediately I can tell she has no education in Human Relation Skills, she was on an agitated rampage. I hope, I don't have to call PSEG Customer Service ever again.

I am also one of the masses of people that have been abused by PSE&G. Our electric bills were all estimated so I requested an actual reading. Six appointments later PSE&G rep never came. Finally I complained to NJ Utility Commission. The rep came to take a meter reading but could not do it because electricity has been disconnected. PSE&G demands $15,000 (fifteen thousand dollars) to turn on electricity for proper meter reading. This was after they found $9000 bill they didn't know where it came from. Meanwhile, this is a two story home in a flood zone of Paterson, NJ. Everyone here should join forces and file a class action suit.

I had called PSE&G to send the check of credit to me due to I overpaid. This is not the first time that I had to wait with my patience and lost time doing my daily routine. When I had chance talked with PSE&G agent, she gave me more difficult issues to get the credits back. She hung up on me. I had to call back, the new agent made me wait over 10 min. I had to hang up cause I cannot just freeze my daily routines to be an idiot wait and wait PSE&G treated the customers. So far I have no time to talk with PSE&G agent just to get money back.

I've been a customer since PSEG has taken over for LIPA. For the first time I was behind of my bill one month with no calls, no warnings, and no customer service. They shut off my service for a bill that was $11 and 38 cents overdue. This company took over for LIPA and has put a lot of people I know on Long Island into the ground.

PSE&G was putting in a new gas line on my street, which caused my water heater pilot light to go out. I was unable to relight the light, and called PSE&G to come and do it. It took two days, and then the light went out again the next day. I grabbed one of the workers off the street to help (even though the PSE&G phone operators told me not to, since "they couldn't help you"). He re-lit the pilot and told me that something was wrong with the mechanism that keeps the pilot light on (but he didn't call it in). A few days later, after calling PSE&G again, I had another technician in to light the pilot. He called in an order for the part that keeps the light on.

So as many others have said it really doesn't matter because PSE&G is literally the only option. They own you, keep you on hold forever, then tell you a supervisor will call you back in 2 hours. How convenient just after 5pm I should expect a call. Scenario: rent a house in Rocky point with my girlfriend and ex friend ** who's gone now. Had the electric coming out of **'s account automatically and I was on the bill as a secondary. ** decides to move out, and tells me he spoke to PSE&G and that I was on the bill and they will just call and authorize that I become the primary. However, I get home yesterday and the power is off absolutely no warning. My birds are in the pitch black room and I'm getting mad. So I call politely with no attitude or anything at all simply asking why they shut it off and didn't say anything to me who is also on the bill and still lives in the house. Answer: "we don't talk to the secondary account holder like that".

We have several home appliances covered under PSE&G Worry Free contract so when on Monday 4/6/15 my washing machine failed, we called PSE&G to find out if it was covered. PSE&G informed that indeed it was and that a service technician would be coming out on Friday 4/10/15. When the technician arrived, he informed us the appliance was not covered and we are responsible for $130.00 for the visit regardless of any service costs. We agreed at that point to have PSE&G perform the service of the machine for the total cost of $203.00.

Had issues with my automatic billing payment. Called the customer service representative to discuss the issue. The representative before placing on hold rudely passed nasty comments and never took the call back again. Nearly got back to call again. I was waiting for the representative for long duration.

I've been a customer for PSE&G for over 6 years. My bill has always been high but pretty much the same amount every month. But last month, when I get my bill, I nearly had a heart attack. It was almost double the amount. So obviously, I call to find out what's going on and they have no explanation for it. All they interested is them getting payed. Meanwhile, in my house, nothing has changed. We are a family of 5 and we all work, we spend most our time outside the house. There no reason for the bill to be almost double the amount!!! I need help. I know there something wrong here. They are overcharging me!!!

I have been worry free customer for 10 years now and every time I have a problem which has been only few times, they will not fix the problem, argue over it and find excuses in terms and conditions which I have never seen for escape goat. I have been paying them for 10 years now. I have problem with my air-conditioning and heat and they will not fix it. If you have problems with PSE&G join me.

Pse&g is billing me 277.98 for 8 (eight) days of service and the unit is empty. And unit is 800 square feet. I spoke to 5 (disrespectful) people on phone who were clueless, then a supervisor ** who put me on hold not less than 4 times (total time on phone - 3 hours) just with supervisor and we got nowhere. And yelled at me most of the time!

I called to request restoration of service and was told I already have service when I do not and was billed for services that were not used. I asked if someone could look into it and was told someone would be able to restore services in a week. I waited on hold for over an hour before PSEG disconnected the call. Why do I have a bill for usage without services? Why does it take a week for a technician?

After seeing PSE&G's advertising for a hot water heater and that it would be installed correctly, I find out it is not up to code because of a few feet of flue pipe to the chimney liner. We agreed on a price and then I discover from the installing plumber (as they farm this out) that would be consider an extra to have it installed correctly at an extra cost of $240.00. This is a scam tactic used by too many unscrupulous operations.

I had to wait all day & still no lights! I believe they are lazy and don't have any compassion. We are freezing...... we have to go stay with family until they decide to come out. I feel sorry if anybody is going thru this as well!

On January 7, 2015, I called up PSE&G to add my stove range in their worry-free service maintenance contract and I was told that it will become effective a month later. On February 24, 2015, I called up PSE&G for service on the above appliance. When I called, they were busy and I was asked to leave a callback number which I did. I got a callback after five minutes. I told the woman who called me that I need a service call on the. She immediately told me that it was not covered as it is not showing in the list of appliance covered by them. So I said, "What is wrong with you guys? I did call early this year for you to cover the stove under this contract agreement. If it is not there, can you not check why?" She said, "No, it is not showing in the contract," and she hung up the phone.

A tech, Don, came on an unrelated matter, but offered to test my heater. I was home alone. He 'said' he found carbon monoxide, but every time he tried to show me a reading, it was ZERO. Then he said his equipment might be malfunctioning. He called another technician to come also. I was fine with that because I don't want to be unsafe. The other guy showed up, went in my basement, came back and started shaking his fist at me and yelling and threatening me that he would shut my gas off at the street. I never saw a reading other than ZERO.

On four different occasions (for the months of Nov, Dec, Jan and, Feb) PSE&G has tried to bill us using an estimated amount (a most ignorant way of trying to collect a bill). Not only did they try to collect a bill in this manner, but there was no prior notification, in the form of a letter, e-mail and or phone call, explaining to us (tenants) or the landlord, that we would be receiving an estimated bill amount due to whatever the issue might be (in this case not having access to the meter). Their excuse for using an estimated amount to bill was that they were not able to access the meter for an accurate and actual meter reading due to no one (the landlord) supposedly being at home, an occurrence (if factual) which is not an issue for us as tenants to solve.

I have been paying for years on this so call "worry free" contract on my kitchen appliances. First was the dishwasher... the part was discontinued. Currently the stove oven needs the control board. The first tech said its was costly... the following week the excuse was they ordered the wrong color. Mind you the part is installed inside of the stove. Now today, guess what? They claim that the part is discon. Yet, I am seeing it on Partsdirect website. My advice to all, put aside the money you are paying PSE&G for the so call Worry Free and repair or replace your unit yourself. I will be cancelling mine in the morning.

I shut my power off October 30th at my house. I had a credit of over $800 owed to me. I updated my new address so they would know where to send the check. I checked in December and according to the website the check was sent on December 22nd which I never received. I called the only number that you can call and they told me what that the check was in the mail. Then in January and had to do the same thing again and again was told the check was in the mail. Every person I talked to including a lady who told me she was a supervisor told me that the check was sent. Took my new address. Well here we are in February and I finally get a check but it is for $400 not the $800 they owe me. I am at my wit's end. If the roles were reversed my electric would've been shut off and I was paying for electric for a year when I wasn't even living in the house. Do I have any recourse?

On thursday night when we decided to turn the heat on we noticed there was no heat coming in so we decided to call PSEG who told us someone would be sent out between the hours of 4-8 pm. After waiting we got a call back at around 10 pm from a representative telling us they would send someone the following day between the hours of 4-8 pm. Yesterday after waiting for some time and calling again to be told the same thing, I noticed that it was 7:40 pm and still no one has shown up.

HIGHEST RATES IN THE NATION. PSE&G is charging me $519.00 for electric & gas to take care of a small warehouse. This is pure piracy. I would like to turn over my account to another supplier & sue PSE&G for piracy.

PSE&G provides appliance service for a fee. This includes parts and labor. My range requires repair and when I called I was given an appointment four days later. When I complained that this was unacceptable and asked for a manager I was told someone would call me back within 24 hours. They even delay the escalation. I don't think they have enough technicians to meet the demand for the service they sell. Furthermore, I don't think they care. A stove is a necessity. They call this service "worry free". A better name for it is callous and indifferent.

Each time I call they are always so nice, and work with me so well. Great company and I'm proud to have them supply/distribute my electric.

I rent out the second floor of my residential home. In 2009 when my tenant moved out, she never paid the utility bill. When the tenant was moving out, I called pse&g to do a final reading on the gas and electric usage from the tenant that was leaving. Pse&g told me they don't have to do that. I insisted someone from pse&g to come out and do a final reading. Never happened. In order to have electricity to do work at the rental apartment, I called and put the bill in my name. I get the first bill and the charge is $854. They transferred her outstanding amount to my bill. I disputed this with pse&g, and it seemed as if they corrected the problem. Recently, I am checking my credit report and there is a collection agency that reported me to the credit bureau for the pse&g bill $854. I reported them to the bpu, but not heard from them. I believe the best thing to do if you are having problems, is to report them to the attorney general in your state. They are crooks!!!! God bless you all and merry Christmas!

I keep receiving notices that my projected energy costs are going up $1200 for the next 8 months? It is outrageous as I am retired on a fixed income.

So I arrive at my house to find my power was disconnected so I immediately call PSE. Note that it was 6:15 p.m. after talking to the rep and him putting me on hold for 10 minutes he explains what occurred. So I tell him I can pay now and he says he has to transfer me to the automated payment and after I get my confirmation number I can transfer back to a rep. Note after paying to a automated phone the time now is 6:31 and PSE closes at 6:30 and its a Friday. So my question and complaint is all the money that company makes that they can't afford weekend call services?

Our electric bill is normally $50 and this month, $1700 was deducted from our checking due to the person reading the meter not being able to distinguish between a 2 and a 3. Is there a minimal education requirement for these meter readers? I would guess not. The best part is customer service which offered to resolve the mistake as quickly as possible and my options were to receive a check in the mail in 4 weeks or to have it credited to my account. They seriously think anyone would want to prepay 3 years worth of bills to a fraudulent company. Holding on to money that is not yours for that long is theft. The company has no regard for the hardships they cause customers with their irresponsible practices.

Every time I call I get hung up on (purposefully). I do not yell ever when I call, just the customer service is THAT bad. I have had two emergencies and both times they came hours later. Then turned my gas off, promised to return next day and then never returned. I then call company to ask where the worker is and then they proceed to tell me they never scheduled anything or any repairs. I have gone days without heat because of this company. Then they say they don't have any appointments until 4 days later. Whilst trying to explain now I will not have heat they hung up. It’s under a company’s obligations to address emergencies. Not take hours to show up, incurring more negligence on their part. I wish I could move and not use this company. That is how bad this company is. But they have a monopoly on the area.

I moved out of my house back in 2009. I called PSE&G to notify them and they said they would be out for a final gas meter reading (the meter is in my basement). Well, they never did. I made one other appointment and no show. After that, I gave up and wasted time and money away from work in an empty house. Then, I received an estimated bill for a house that was empty for over $500 in the summertime too. Now they reduced it to $200+ and sent it to a collection agency. How can I pay a bill that isn't accurate? How can I use $200 in gas in the summertime?? I would be giving in to their inconsistencies and an incorrect bill when I shut the power and obviously, they kept it running. I refused to pay. I'm on welfare and can never get power with PSE&G again, so I'm told. My power is in my fiancee's name because of it. What if I need it in the future? With profits of over $200 million, why can't they accept their mistakes and write it off than ruin somebody's credit. I would be more than happy to pay if they had accurate readings.

I want to report poor customer service at PSEG. I set up gas & electric 2-3 days before my move out date on Nov 1st. I was assured my electricity and gas were ready to go when I moved in. However, as I was moving in, I noticed nothing was turned on (issue #1). Unfortunately it was a weekend, so trying to get a rep on the line was extremely difficult (issue #2). When I finally got someone on the line, I was asked in a rude tone “Did you ask your landlord if all the connections were made/turned on?” I never had to do this for my prior place AND the PSEG customer rep never asked me to do so when I first called to set everything up (issue #3). I was told a PSEG technician had to physically come to my place of residence to set up gas & electric, which was also news to me since I was assured everything was ready to go (issue #4). “When would the technician arrive?" “Any time between now (which was 5pm that day) and midnight” so I, the customer, was expected to sit and wait for 7 HOURS in the DARK with NO MEANS OF COOKING or REFRIGERATING FOOD WHILE I had to finish MOVING OUT (issue #5).

I had received a few letters and calls from PSE&G saying that they wanted to swap-out my gas meter for a new one. I delayed calling them to schedule an appointment because there was nothing wrong with my old meter, as far as I could tell. Anyway, I finally scheduled the appointment and was given a 4-hour window, between noon and 4 pm, for a service person to arrive. Wouldn't you know that he arrived at 3:30? The process was fairly quick. The guys said that he had to turn-off my equipment before changing the meter. Fine.

PSE&G lipa at the time wouldn't bill me after I went down there for over 3 years. They shut me last Thanksgiving and wanted 5000. Now if I opened an account and never paid, how quick would I be shut off. Regardless paid them half. They turned power on. One person getting bills like 280... 320.. 500. At 500, I said enough.. Did meter investigation and found out I was being charged for commercial power whole time. I had one.... as in 1 bill for 160.. then right back to 500 bills threatening to shut power etc. I am disabled. The stress is too much. They are robbers. That simple.

When I originally moved in to my new apartment, PSE&G gave me a whopping bill for my power for five days, based on a mistaken power meter reading (2000 kWh over 5 days is not possible in a full house, let alone a small studio apartment). It only took one phone call (and for me to read my meter to the customer service rep) for her to confirm that there had been a major mistake somewhere in the process. As a result, they took down the power meter reading for today and completely eliminated my first bill - no payment needed for five days of service. I could hardly believe it, but when I went back into my online account with them an hour later, the bill they originally sent me was gone, as promised. So, minus one star for the fact that they did a bad job reading a power meter (seriously, it's not that hard). But all in all, a good result from a company that by the looks of things here gets a lot of hate mail.

PSE&G decided to turn off my power after I had paid them $1000 in a 17 day period - saying I had to pay the remaining $500 to have it restored. I was on a plan and they said it was not valid anymore because my 1 payment was 1 day late. Now that I have paid, it has been 22 hours and waiting for them to turn the power back on - and now say it may take until 4:00 today which would round that number to a cool 27 hours without heat or electric. My baby is freezing-hungry and I can't leave because if I am not here they won't turn it back on.

PSE&G keeps on sending me repeated shut off notices for 6 months in a row. It is for low amounts but it should be illegal. They have no right to pressure people into paying bills. I’m moving anyway and they can shove the bill up their **. I have bad credit so one more thing on it won’t make a difference.

PSE&G tried sending me a bill claiming I owed them over $2,000. When I asked about this they told me it was for an address that I allegedly lived at. They never checked that it was actually me. They also never came out to do actual readings and yet they claimed they were working off of actual numbers. They claimed that I truly owed over $200 a month for a small apartment. Once the account was shut down and a new account opened by the current tenant I was informed that he only pays $100 each month with keeping the air all summer. They are liars and thieves and we need another option for this area.

I have been waiting over two weeks to get my refrigerator repaired. There was an earlier post mentioning that no one seems to be worried at PSE&G (that must be why they call it Worry Free). They certainly are never worried and after you have paid them for years for the service you are held at their mercy. I have had wrong parts ordered and finally got the correct part today but now I am told I will need another part. Who knows how long that will take. It took two weeks to get the correct part in the first place.

I've been for 6 weeks attempting to pay on-line and keep getting that the service for payment is unavailable and to try later. I decide to call their credit payment number and the next day my service is disconnected. I for 3 hours went back and forth with collections them stating that they don't see the payment that I would need to make another one. So I contact my bank but they could not stop payment since it was in pending status, so I called collections again and again they cannot locate the payment to make another or to call the credit payment number which is just an automated system with no "press zero" option. I was frantic with a disabled mother at home in the dark and her insulin going bad. Finally I get someone from customer service and she located the payment in less than 5 minutes. The clowns in collections couldn't do their jobs. I'm having my mother's social worker lodge a formal complaint, my mother uses an electric chair lift to move up and down the stairs. Had she attempted to climb down, she could have truly injured herself. All this to a customer who always pays on time. PSE&G is disgraceful and a complete monopoly.

Gas service was turned off on 9-3-14 which left me without heat or hot water. They want $700 payment to restore service which I don't have. The house is already getting cold and very inconvenient with no hot water and today is only 10-10. I am a veteran and senior and not in the best of health. This was a very cruel, heartless thing to do to anyone.

My house is solar paneled. I usually get a very low electric bill and at the end of the year get a credit for excess energy generated from the solar panels. This month I got a very high bill. So I called PSE&G and they tell me to call Solar Company. I asked who takes the meter reading. The lady said PSE&G does but only the solar company can tell why the bill is so high. I kept on arguing and then get a reply "The solar reading was incorrectly input." She later said "It was estimated for previous month and it is the actual for this month." When I asked how I can dispute it. She said "This is all I can help. Let me transfer you to someone else." And then she puts me back into the waiting line to be attended by another rep. It is very clear that they don't care about the customers as this is a necessary service and they know that people can't live without electricity. Now the only option I have is to pay that hefty bill.

I first moved in my home the bill was about $100-200. 3 months later it was $900. 4 months ago I got it down to $400. This month its $5000. How does this happen. I thought I had until Oct 6 to scrape some money together to avoid shut off but they turned it off today, Oct. 1. They said they won't turn it on without a $2000 payment. Where am I supposed to get $2000. The companies that say the help with bills won't help unless my service is on. What now? I have 5 children and an elderly mom. What am I supposed to do?

I cannot even begin to describe how angry I am with PSEG. I was moving out of the apartment I currently shared with my sister and another roommate. On their website and I quote: "So that we may provide uninterrupted service to the next customer, please provide the following, if known: Name of New Customer, Phone number of New Customer (e.g. 5555555555)"

So I was up to date on my bill and PSE&G shut my power off, July 2014 since it went past the due date...so I wrote down my due date for Aug which was 10. I left the payment in the door, PSE&G showed up at my house Aug 18 for $314.00. Same thing again this month, Sept 10 showed up Sept 16 for $314.00...really!! Why is this happening when others have outstanding balances. So I am wasting PSE&G money by having them send out a worker to personally collect my bill! Best thing I discovered...Leave payment taped to door, the guy takes it and leaves me receipt and no power shut off! They do charge a reconnection fee $45 for gas and $45 for electric. Check you bill though, they aren't shutting off gas since the connection is inside the house so I had to get my 45 bucks back! Horrible company and my friend works for them working 90 hrs a week but I am wasting their time sending a guy to collect dues! In your face PSE&G!

My monthly bill hovers around the $150.00 range for a small 2 bedroom apartment. Although I feel this is high, I pay it. I was charged a total of $900.00 for 2 months usage for Feb & March of this year. THIS IS OUTRAGEOUS!! This has caused my bill to sky rocket. There is no way an 800 square foot apartment can use that much electric in 2 months. When I call to ask about these charges, I get the run around. They tell me that the $150 every month is estimated usage and that the $900 is my actual usage and there is no option but to pay. This is robbery..deception. I cannot pay this, nor do I feel that I have to pay this. I work 6 days a week, and yes I do have a child at home that during the summer months will watch TV but not nowhere near $900 worth of TV. So of course they have shut my service off and the only way to get it back is if I pay this exuberant amount. You get backed into a corner by them telling you pay or live without electric and gas.

PSE&G turned off the power during the heatwave and refused to turn it back on in a reasonable timeframe (6 hours). We have a sick child and an elderly father suffering in a heat all day. The power was turned off due to unpaid bill which was received last week and there was no email or phone call warning for power to be shot off on a hottest day in the middle of summer. The bill was immediately paid, but PSE&G refused to turn the power on. The company is a big MAFIA!! With no consideration for the customers.

Live in a one bedroom apartment, never home 'cause I work.... Every month I have these outrageous bills that I'm held hostage to pay. Whenever I call to find out why my bill is so high that give me the runaround. Just paid $423 for 2 months of service that they disconnected my service with no warning. It's embarrassing and several phone calls, each time waiting on hold for over a half hour. Last phone call was on hold for 1 hour and 30 minutes. Every customer service rep is rude and unprofessional and when you point out any facts, they put you on hold longer or better yet hang up on you.

I paid for services to be restored on Tuesday July 15, 2014.Tech came out, went to wrong address and turn on power where one resides. He then put in his report he can at 5:30 and he came at 2:15. He lied and so I call customer service and is now Thursday. Still haven't had my services restored. How annoying is this. Not the first time. When I moved here the tech came and turn on lights on first floor. I believe it's a ** job that they don't take serious. They unlock anything with a lock on it. Screw PSE&G. Tech are **.

My bill was due on 7/6/14. It was a one month bill for $500.00. We were going to pay the bill on pay day which was 7/11. On 7/7/14 at 8am our power was shut off. We paid the bill on 7/11 as promised and the power was not turned back on. When we called, we were told that the balance on the account was 0, but we needed to speak to the supervisor to find out why the power was not turned on. Of course the supervisor was not answering calls on Friday. Waited until Monday, spoke to the supervisor, was told again that the balance was ZERO but if the power had not been turned on on Friday she trusts that it would not be turned on any time soon.

On May 14th, the solar hook up was completed by our contractor Majestic Solar and Sons. The inspector came a few days later and okayed everything. It is now July 14th and we still do not have the "green" meter installed by PSEG. Since the best time of the year with the most sun is July and August we are losing a lot on the installation of the solar. Would it be possible to inform us when it will be connected, we are looking forward to having full use of the savings the solar is to give us.

My power was shut off yesterday even though I made 2/3 of my bill the day before, and was told by the customer service individual that the three weeks we agreed upon to pay off the rest was fine. I followed their instructions, made a credit card payment, got the 20-digit confirmation number, called back and gave it to another customer service person. I get home to find my power off, waited an hour on the phone to get someone, and was told the second person didn't see the notes about my three-week period to pay the balance and the power was not to be turned off. Now I'm waiting for them to come and turn my power back on, and to add further insult to injury in looking over the correspondence from them, my shut off date was today, and not yesterday!!! So not only did they turn off my power because of their mistake, they did it a day early to boot. And as of right now it's not back on yet.

I, too, paid for worry free contracts for years. My gas furnace, my gas hot water heater, my washers & dryer. Where you live and your zip code determines if you will be charged fairly for your utilities and if they will honor their worry free contracts. If you are NOT upper level income, you will pay twice the amount... they don't care. PSE&G only respect 'class.' They know poor people have no 'power.' They know poor people have no political representation. Therefore, they can charge what they want to charge. The only way to put a stop to PSE&G abuse is to 'ORGANIZE!' Our writing on this post means nothing to PSE&G. We must ORGANIZE. House by house, City by city, town by Town... we must ORGANIZE.

The bills are coming over $600 a month. My apartment is small. I don't cook every day and no one is home until after 6 pm. I been going to PSE&G to get some answers and to send someone to check what's going on and it's been several times and has happened. I can't afford this type of bills every month. Please, please some help.

May 2, 2014, the cashier at the West Orange branch was very rude. One account I was paying by check, the other two with cash. She told me in a very nasty tone, "I need the whole bill." I asked her name. She refused.

I came home from work to find my power cut off. I never received a letter or call so I called up pseg. They said I owe $1542.00 and I find that hard to believe my power bill is soo high. I live in a tiny one bedroom apt and I'm not home much during the week. I told the woman that bill seems high and she's like that's what the meter says. They even said they never had my phone number on file. I find that hard to believe since I gave it to them when I started service. I asked if I could have payment plan and turn power back on and she's like, "you need a payment of $1000." I don't have that kind of money because I make very little with my job. She was extremely rude and heartless. I told her I have 3 pets and my place is freezing and she didn't care.

I had a company that I closed in 12/2013. I called to cancel service on or around 2-7/2014. I was told that after they read the meter they will issue a deposit refund. They did on 02/24/2014. Now here is the problem, no bank will cash or deposit this check to any account if not the business. Now the business account was closed on 12/30/2013. So basically I got a piece of paper from PSE&G that's not worth the paper its writing on.

My electric bills the past few months have been absolutely outrageous! I live alone and am hardly ever home so I called them only to hear that these were "actual" readings and I just have to pay. Is there anyone I can contact regarding this?

With the stupid worry free program you pay a small monthly fee for appliances that you want to be covered in case they stop working. These union guys always find something to say that the problem is not covered by WorryFree. Had it for my AC for years when I needed it for a problem they said "they don't repair 2 zone central AC units". What a stupid excuse. So dropped the AC unit from contract. Years later it was the water heater.... Of course they came with another ridiculous excuse saying that it was not covered. A few years later, I called them for the boiler... Their response was that PSEG only covers some electrical parts only... Over 11 years I paid these union people hundreds and got Zero benefit. Channeled all my WorryFull account. Think really hard before you sign up. Put that money in an account and use it when you need repairs. You'll save far more. PSEG should call it WorryFull not WorryFree.

On 1/3/14, I contacted PSEG to report down power lines on my property. Lines were on my gate, trapping my elderly mother behind the gate during a snow storm with accumulations of 8-10 inches. PSEG responded that "they had no idea when they could send someone to my house." They also stated that if I needed to get to my mother (who was trapped in the freezing weather behind gate/power lines) I could call 911. Luckily, I was able to find a neighbor who used a ladder to jump over the 7ft fence to reach my elderly mom. I called PSEG a total of 4 times on 1/3, spoke with 2 supervisors who were not only rude but showed zero concern in the hazardous conditions the power lines created. The last supervisor I spoke with stated that "they would try to get someone there before midnight."

I admit I owe about $1400.00 on my account when they shut off my gas. I called them up and said I could make a partial payment of $500.00 immediately, which I did. They said hold on and came back and said they couldn't turn it back on unless I paid a total of $800.00 on my account. I told them I couldn't pay any more until next week because I didn't have it until then. They would not accept that and still said they wouldn't turn it back on. Like a lot of other people, I am having financial problems. My Wife passed away so I am now on one income instead of two, I am currently on unemployment because I am on a temporary layoff and can only pay so much.

PSE&G has terrible customer service! After getting a $115 electric bill (4x the norm), they accuse me of having a space heater, purposely hang up after saying, "Yea, hang up on her," and REFUSE to have someone come out to check if my meter is broken. I'm disgusted and it's right before Christmas. After threatening to get my attorney involved, they still didn't care. Nothing in my routine or appliances have changed and I'm very upset. My heat is already included in my rent and no one from PSE&G will help me.

Our bill was past due so they shut our electric off at around 10am. We paid the bill by 3pm and we still have no electric and it's the next day. We called to find out when it would be on and one field worker said when I get there. Customer service said there's no guarantee it will be on the same day. Our thermostat is run on electric so we are freezing because we can't use the heat. They are a monopoly and play with people's lives

The bill was $80.00. The bill was paid via their online credit card processing company, they charged $395 for the processing fee, instead of $3.95. 1000 phone calls to PSE&G and the bank and PSE&G admitted that "I was not the only one". They said it would be reversed, but 7 days later still nothing. In addition, it has cost me $105, so far, in over draft fees since they took it from my checking account. Unbelievable.!!!!!!! !

For the past 7 months my husband has been out of work due to an accident caused by another co-worker. He has tried to pay PSEG 600-700 a month for the past 5 months to catch our bill up. On November 1st (Friday), they came and cut us off. He calls them up and tried to make arrangements with them so that we could have it turned back on. Keep in mind we have 4 children as well. They told him they wanted $2200 to turn it back on. Obviously, we don't have that kind of money and they wouldn't accept anything less. He calls back again and a technician named Maureen agreed that if he paid 750 she would make a note to have us turned back on. Keep in mind, this will be a total to them of 1450 in a 3 week time period.

I reported a minor gas leak on my furnace. The PSE&G employee came into my house and confirmed the leak and then they shut off my furnace and told me someone will come back the next day to fix it. He even asked me what time I will be home. I said 5pm or later because I work. He assured me he will make a note for them to come after 5pm. They came earlier and I didn't make it home in time.

I moved out of one apartment in Jersey City and into another on October 1st of this year. Several days before the move, I called PSE&G to transfer my electric services. The representative I spoke with was friendly and handled the matter efficiently. When I asked if there would be any additional charges associated with the move, he said, "No. You'll just pay the first few days of electric at your new address before the billing period ends." Easy enough.

PSE&G has by far the worst, rudest employees. Yesterday, a "contractor" came out to my home a little after 12 noon. I am at home with my 4-year-old son. He did NOT knock on my door. I was on the computer at the time that is near the front door. Suddenly, all power goes off. I open my door to see if anyone else lost power and a man is standing there with the meter box in his hand, did not look at me once. I asked if there was a problem and he said, "I'm shutting off your services due to non-payment". I told him that this was not possible, as I have a bill that is due October 30th for the amount of $137.19. I knew because I had looked at it earlier at my desk/computer.

I rent my home and my landlord holds a worry-free contract on our 4 wall mounted central a/c units in addition to the furnace, hot water heater and dishwasher and stove. Back in May our one a/c unit began to leak water and so we called our landlord and informed them of issue and was told to call and have someone come out. Well, at first PSE&G could not locate a worry free for our address nor the landlord’s name. Second they informed us that the landlord owed $1,300.00 to PSE&G because they had not paid for the program for years. I get the landlord involved and come to find it had been paid but never put on record. The landlord needed 2 days with multiple calls to straighten out.

My mother who's now retired asked me to give PSE&G a call because of an outrageously high gas portion of her bill. She was charged 99 dollars more than the previous month. I got a hold of a rep named Tanisha who was impatient and very annoyed right from the start. I asked her if that charge was based on an actual meter reading and she first said "Yes" then said "No" and then said it was "It's estimate-based". That estimated based charge was as high as for the month of February when my mother keeps her house at a balmy 72 degrees. My questions were: 1) does PSE&G send the techs who read the meters and her reply was yes, 2) did your tech(s) ever sighted an inaccessible meter, her reply was "no".

We have a service contract for our high end appliances. PSE&G has sent 4 crews out to attempt to repair our oven over 5 weeks. The wrong parts have been sent from the distributor each time. There is no human being at PSE&G who can help. The communication has been ridiculous automated calls "ensuring our worry-free experience" with no prompt or option for feedback.

On Sept. 17 between 8:00pm and 9:00pm, I called PSE&G customer representatives, which is a utility company to provide gas and electricity and I complain how bad and rude most of the customer representatives during the emergency hours. Here is one situation that I experienced last night. I explained that since I moved into my apartment on Sept. 14th, 2013, somehow gas and heater is not working, and the guy asked me an account number. The guy's voice was a kind of tired and very rude, at the same time, he threatened me about my situation which is blamed on me because of no gas and nobody can help me during the emergency hours. And he finally hanged up on me.

As responsible customers, my husband and myself pay our PSE&G bill on time and in full. We pay what ever the amount they send to us. Now we are not employees of the electric company, so we don't know how to read the meter, how to calculate it, or how to manipulate it; we go by what they say. Now that being said, they have been crediting our account for some reason and we haven't been owing anything for months. Out of the blue, they shut off our gas without a warning or anything. This isn't right. When we called to see why our bill was so low, they did a scoobie doo on us and said they didn't know. So now we are playing catch up with a bill that came out of nowhere for the second time. I honestly think they are scamming us.

I have an issue with my electric company. Last month a worker from PSE&G came to my house and told me he must three electric meters and four gas meters. I the owner of my property had not ordered any changes to my meters. I told the worker that I didn't want to replace my meters. The worker told me I had no choice and installed new meters and took the old meters with him. Today I received my electric bill and the basement had an estimated amount of $338.00. The basement is dis-occupied and there is no refrigerator or stove in the basement and my past bills have never been this high. As soon as I received my bill I went to PSE&G and they told me they replaced my meters because they suspected I was committing fraud because my meters ran too slow. My meters run slow because only my children and I live in the house and it's a three floor house.

My service was shut off due to non payment. Understandable. In the past a collector comes out, I give him/her a heck and all is well. This time nobody came in and service was shut off at lunchtime, my busiest time of the day. I called within minutes of termination and made a payment to have service restored. Waited 5 hours and nobody showed up. I live an hour away and as soon as I got home, they showed up. I was told they would not wait or come back if I was to go out there. I then made an appointment for the next day for service to be restored between 7 and 9 and when they didn't show up. And I called to see what happened or when they would be coming, they had no answer for me? I mean why did I make an appt if they weren't gonna show up or at least tell me when they'd be here? Unacceptable and I'll be calling Corporate to complain as we'll as the BPU.

Received a PSE&G bill for over $1,300. I am renting 1,000sq ft and I barely use anything. Turns out PSE&G hasn't read my meter for 10 months and has been estimating. Their employees apparently do not report that they cannot get in to read the meter nor does PSE&G try to get a hold of the customers and notify them they were not able to read their bill. Seriously though... an email, land line phone call, snail mail, not one notice or even a text? Come on, PSE&G. You have my phone number. Pure negligence. Asking for a joint lawsuit?

I am a new customer to PSE&G utilizing their electric services. My roommate set up the initial account and she was charged a deposit of $238. She was told that the deposit was necessary because she had no prior recent history of payments with PSE&G or another company. I called simply to ask if the account was placed under my name, if the deposit fee could be removed or lessened, as I have years of good standing credit with my old electric company. The first person I spoke to, Ashley, was possibly the rudest human being I have ever had contact with. He would not allow me to even finish a sentence, spoke over me, but kept asking "What is your question, Miss Amanda?" in a rude, condescending tone.

We have been receiving ridiculously high bills because of PSE&G negligence and unsatisfactory service of doing their jobs. There are actually two incidents where we received a bill for almost $3,000. Now, they are saying they haven't read our meter in over a year so when they finally got the reading, they billed us which is ridiculous because they read the meters at least three times and for some reason, they never took the reading. As a result, when they finally got the reading, they sent us a bill for $3,000. Had they taken the reading of the first time, we would not have such a high bill. Why should I pay for their mistake? This is the second mistake. The first one we paid because they kept cutting our lights for an unknown account that we never knew about. Help, please. I need to fight them but don't know how.

One day after I called PSEG to complain about my high electricity bill, I came home at 7:30 to find my service has been disrupted. I currently live with one other person who is currently out of the country. We both work full time and are usually out most of the day; we also use our electricity conservatively, so our bill shouldn't be $200-$300 in a month. PSEG has assured me several times that everything is accurate. Yesterday, I asked for someone to be sent out to investigate and was told I can't get an appointment unless they miss 3-4 meter readings. I told them they should have switched mine to wireless last year, and they said they won't be switching boxes until 2014. Today, they came to disconnect a box for one of the other three units, but they "accidentally" disconnected mine.

October 24, 2012, we had a physical reading of the meters in my apartment building. On October 29, hurricane Sandy hit town and we had close to 8 feet of water flowing down our street and consequently into our meter room located below street level (the water line in the meter room was 93 inches). Apparently, PSE&G did not come out to do any physical readings since the hurricane and our bills were being estimated. The November, December and January bills looked normal and were paid on time. The February bill arrived and was three times the normal amount. I called PSE&G and they told me that since the bills were estimated and the February temperature was lower than last year, the estimated amount is higher. I asked them to come out and do an actual physical read, which they did in early March.

I called PSE&G for a simple problem. The two people I talked to sounded like they just woke up. They were completely rude and did not offer any help or assistance. Why bother calling customer service if all you're going to get is a headache and frustration with these people? Terrible customer service!

One day, I called PSE&G for billing issue. PSE&G agent asked me for my Social Security number. When I told her my number, she said that is not on the file. I have been with PSE&G for the last 20 years. She told me to send me photocopy of my Social Security card and any photo ID by mail or fax to them. When I asked her what has happened and why my Social Security is showing wrong, I was told that PSE&G updated their database. Maybe by mistake, they put in the wrong Social Security number of mine. Instead of faxing or mailing them my information, I took a day off from my work, went personally to New Brunswick office and gave them what they needed and showed them the original. My A/C # is ** but still according to them, it's not fixed. I went there in 2010.

PSE&G has the worst customer service I have ever encountered. I am experiencing extremely high meter readings. They came and changed my meter after what seems like 100 phone calls complaining. They assured me my account would be placed on a hold and no bills would be sent until the issue was resolved. Well they lied. They took $868 right out of my bank account and are not willing to do anything about it.

I received a letter that PSE&G wanted my help in helping them to get into the property my landlord owns because no one except me was paying Public Service and they wanted to lock the meters. Okay, after calling the landlord who hung up on me, I called PSE&G back only to hear that they wanted to cut the power off in the entire building. I was like, WTF?! Did you not just tell me that I was the only tenant paying my bill in full on time and you want to shut me off? It doesn't take rocket science to figure out that your reading meter dept has a key and can get in to read the meters each month.

I recently smelled gas on the outside of my house and called PSE&G to get the issue resolved. It was basically an issue outside the house with the gas meter. I clearly stated all of these details to the representative on the phone. I asked them if I needed to be home and they said that I would not need to be home. While I was out, about a 30-minute drive away, they called me and said that they have to shut off my gas and if I don't come back in time, I would have to call in to have it switched back on.

I bought a foreclosed property for rental on Jan 18 and turned on electricity & gas by PSEG shortly after. PSEG failed to record actual/incorrect gas meter reading. The property meant for rental was kept at 52F for about 3 weeks with virtually no gas usage. However, PSEG charged $190.86 for usage with actual reading on Feb 13. PSEG would not correct the error and bill accordingly even after repeated attempts. I feel helpless dealing with these PSEG folks who would bill arbitrary amount and do nothing to resolve the error. Is there anything else I can do except paying the bill?

I am a small business owner and have held an account with PSE&G for two years. Over this time, there have been multiple instances of incorrect meter readings/reading estimates which have led to monthly bills upwards of 20X the amount I normally pay. During the time it takes to resolve these issues, my account is put on deferment so that my power is not shut off due to my inability to pay a $4,000 improperly calculated electric bill. Now, as a result of these deferments (which are a result of error on the part of PSE&G), I am not being credited my security deposit after two years of holding the account as promised; and I am told that it will be reviewed again in a year.

I found your information on the NJ Spotlight Website under State Agency to Investigate Improper Billing at PSE&G. I have several issues with PSEG, and I'm really fed up with them and their customer service. Let me start from when I first moved into my apartment 2 years ago.

PSE&G shut my gas off today, one day before a blizzard is about to hit. I admit I am behind on my bill. I owe them $600, yes $600, not $6,000. We have three children and an elderly mom living with us and things are tight. I called them and said I could pay them in full in one week but right now, we don't have the money. They refused to work with me at all and one person I spoke with actually told me to light a fire in my fireplace and have the kids all sleep in the living room. Well, listen up, PSE&G, I just happen to be a police officer in a town in Passaic County just trying to raise my family on a single income.

I'm receiving disability benefits since 1989. Treating doctors have not approved that my health to be stable so I can return back to work after suffering from epilepsy, asthma and osteoporosis, which in cold conditions for a long period of time can worsen their effects on my health. By 2008, I was diagnosed having a congenital birth defect. Unfortunately, due to gender discrimination of this type of health care, it required me to pay out of pocket and since then, I've been struggling with my electric bill with PSE&G, sacrificing my name change and surgery. I'm on a fixed income and PSE&G already knows this. They purposely send out shut off notices in which dates are impossible for me to come into their office to make a downpayment. By 2012, I was once on a payment plan with PSE&G and after hurricane Sandy, they had a sign on their business building addressed to the public that states close until further notice. Their doors were locked while I held a bill in my hand.

As an electrical contractor in NJ, I have been bombarded with standby generator installations. There are no complaints there. However, more times than most, the customer usually has to upgrade their existing natural gas meter. PSE&G has a 3-month wait to come out and check to see if you need the upgrade. Then who knows when they will come back to do the job? Besides waiting for a few months to get the actual generator, then you have to wait 12 weeks for these ** to come out and upgrade your meter ... How about, hire some people that won't sit in their trucks all day and actually do some manual labor? It's time they start subcontracting these jobs out to maybe create some more jobs instead of pissing off paying customers.

I just purchased a new place and I have no gas or electric. I scheduled an appointment from 12-4 today for gas and 12-3 for electric. The guy called me an hour early, showed up 3 minutes later, all set. Then I had to wait in the apartment all day for them in 30 degrees. I called at 3 and they said to be patient. I called back at five and spoke to Ms. ** and she said that it was just a time frame and they can come any time till 12. I just sat on hold for over an hour to be told that someone supposedly came at 1 pm and now it's 8 pm. Yet, they were supposed to call and did not and I was there so it's nonsense. Their solution was for me to wait tomorrow between 8 am and 4 pm, not to mention I asked to be called by a supervisor. Yet, just now, I asked and they told me it was never submitted. This is absolutely disgusting customer service. It's not acceptable to treat people like this.

After the hurricane, our electric meter is broken so that PSE&G serves us energy "for free". We are afraid that we'd be charged some "standard fee" or penalty once the company decides they are ready to fix their own equipment. We've been calling PSE&G roughly twice a week for the past month. We hear different statements, explanations, and promises. The unifying picture, however, is indifference and little tolerance to the customers who are desperate to be billed!

After 5 calls to PSE&G and a hung up by a customer service rep named Marilyn or Madeline, she did not make it clear and resisted on giving me her name. I was calling on my neighbor's account which PSE&G totally billed wrong. My neighbor's name is Mrs. ** who lives in Columbus Ave in Hillsdale, NJ. She is an 87-year-old woman. You should have all the calls about this in computer. Please call me and I will explain in detail. This customer service rep's rudeness and unprofessionalism should be addressed by PSE&G. You should have recordings of call on 11/13/12. Please call, there is a lot to say. Not to mention your shut off notice on 11/14, when she only received her bill on 11/13. I was shocked by this customer rep and what she said.

We lost power on 10-29-2012 when a tree took down the power line from our house to the street. We had the tree removed on 10-31-2012 at our expense. Our neighborhood received power back on 10-31-2012. Despite repeated calls to PSE&G, they refused to send personnel to reconnect our line. We received confused information and different dates for service each time we called. We have been without power for 14 days. There is no excuse for this level of service.

PSE&G has been grossly incompetent, uncommunicative and completely unsympathetic to the plights of those suffering in Hudson County, NJ. We just got power in 2 weeks, only because we chased down a few technicians sympathetic to our needs. The PSE&G call center is completely useless, unable to provide any updates or follow-ups during a trying time for many families. In fact, many times, representatives were rude and only would provide ridiculous time ranges for appointments of 12 hours or more. PSE&G needs to be held accountable by elected officials so that they not only improve upon their porous performance in getting our power and gas restored today, but also improve service and infrastructure going forward to prevent this from ever happening again.

I reported that I had no power when it first happened during Hurricane Sandy and that was on October 29, 2012. I was given an estimated date that it would be fixed by November 5, 2012. That has not happened. People from PSEG came to survey the problem on Monday and when approached, they told my husband that someone would be here later on that day to fix the problem. It never happened! The next day, PSEG sent another employee to do another survey and this time, caution tape was replaced since it was a live wire and my husband said that the employee contacted his supervisor over the fact that it was a live wire and that it should be fixed immediately. There was no response!

In Avenel, only six houses on Burnet Street are without power since Oct. 29. Everyone else got power back on Nov. 1. I called PSE&G so many times (most of that was automated standard response and just dropped calls and no response received). And whenever I got someone, I told them that this is a local issue for the six houses and to please send out someone to check out and fix this. They mentioned that they will send someone the next day to check, but no one has come out as of yet. It’s getting below freezing temperature nowadays, and with kids, it is getting difficult to stay warm. Till today, Nov. 8, no response yet. Earlier, the ETR was 11/5. Now, it is 11/9, and then tomorrow, it might be something else. Who knows?

I live in Bloomfield. It will be 10 nights in a row that we have had to live in cold and darkness. I am currently staying with a family friend (also in Bloomfield) but apparently this part received high priority since they got power about 7 days ago and even last night, I saw PSEG crews from FL working extra hard in snow and rain to fix an outage over here. Not to mention, I see PSEG vans almost everyday here - yet on my block, all they did was cut down a tree 3 days ago and that was that. No crews to fix anything or even look at the damage, none. And forget about calling them and asking when they will be able to fix the wires. They give no true answers anyway. Is it me or why does it seem like certain areas are neglected for extended periods of time while others are given high priority? We are people too and need to be in our homes just like everyone else. What is PSEG's problem? Is this what we pay $200+ in bills for every month? It's very frustrating and disappointing.

On Monday, the first day Sandy hit, West Orange lost power. Fine, it's expected. By day 7, we were still without power. We had no rain so it wasn't because of flooding. We had no trees down that were apparent, so it was kind of surprising we were still without power. Add insult to injury: Atlantic City casinos reopen three days before West Orange got power and cities that were flooded and worse off got power. I got power back Tuesday morning at 2am. The snowstorm hit Wednesday at 1 pm. Our power shut down again, not even two days with power. The whole time, PSE&G said they were de-energizing to re-energizing. As of today, Thursday morning, we're still without power. During the first seven days, I called PSEG to find out status and one time I waited on hold for four hours. I even took a pic of my phone screen to show PSEG. The tweets PSEG sends out are truly useless if they even respond to you.

We live in Highland Park, and it is now more than a week since hurricane Sandy hit New Jersey, and we are still without power. We cannot get any detailed information about when power will be restored. Apparently, faulty power restoration at a pumping station in New Brunswick has led to pump failures and a consequent water advisory in our town, adding considerably to the misery. I understand that the devastation from Sandy was enormous. However, PSE&G has seen several widespread, storm-related outages in recent years. They had plenty of warning that this was coming and that this would be big. They were obviously inadequately prepared despite plenty of advance warning. I am wondering if we aren't also suffering from negligence and incompetence on the part of the upper management at PSE&G. The people on the ground are working heroically.

Nine days without power and no information as to when it’s going to be turned back on. You call PSE&G and they tell you "maybe today". For the past 3 days, I've heard "maybe today" and nothing else. As a result, I lost hundreds of dollars of meat and my family has been displaced and forced to live with relatives. Nine days with two small children is just too long to be without heat or electric.

Complete **! This is completely a risk issue for PSE&G. With the impending northeaster, it is far easier for PSE&G to delay restoration of services. If they devote 100% toward power restoration prior to Wednesday's storm, they will have used resources, manpower, repair cost that will only have to be reinvested in after Wednesday! One of the head operations guys probably organized a meeting and said, “We have another potential adverse impact issue [storm] to contend with. Let's delay all repairs once we realized all the net damage. Let's throw out some communications and announcements to customers about restored areas to make it seem like we are doing everything we can.”

I understand that the hurricane was devastating, but my block has been without power for 6 days and we haven't seen a repair truck in town. I came to you because I feel officials aren't doing enough. There is a downed pole with wires on a main road (Wyckoff Ave & Franklin turnpike) since Monday, 10/29 and no one from PSE&G has looked at it to see if wire is live. I think, as a customer only based company, they should be more than they are or can. The weather is dropping to the 30's and I had to send my daughter away for the weekend.

In August 2012, I noticed a charge on my electric bill that I didn't notice before, so I called in to PSEG to ask what it was. They said, "3rd party billing." I never had authorized this but I just paid the amount. Now three months later, I'm still being charged for this third party biller. Back in August, I did tell PSEG to cancel, and they also gave me the number to call this company, Palmco. They said they would cancel it. Now three months later, I am expected to pay more charges on my bill, in which they have changed their name to Ambit Energy. I am not paying for this. When I spoke to someone at Ambit Energy, they said a Mr. Edward ** from a consulting company signed us up for the service. This is illegal and I want this to stop. In this economy, no one has the money to pay for extra charges on their bills. You people need to get on this asap.

I went to the PSEG customer center for a change of address because I was getting multiple bills addressed to me but the addresses were incorrect, so I told the rep what the problem was. She said, "Okay, Ms. **, to clear this problem up I will give you a new bill with a new account number and then you will no longer receive multiple bills." That was in 6/11 and amount of my bill was $563.24. Next month, I get my new bill; it's $3,798.00 (OMG). So, I went back to the rep she admitted in her exact words I "** up"!

Here is proof that PSE&G is stealing. Everyone should pay attention to my current situation. First, let me say on average for a small 1400 sq ft ranch, my bill is $400 a month. It's impossible for the average person to understand how they come up with the rate. I go by my lifestyle and it doesn't add up. We only wash once a week. We play our TV at night and a lamp, and okay sometimes our laptop. Half the time, the delivery charge is higher than the bill. That said, I finally have proof. PSE&G is stealing. My service was shut off on September 6th for non-payment. I had no service since; yet, I just received a bill on Sept. 17th for service up to October 3rd for $357. Keep in mind my power has been off and it's only September 21.

This letter concerns PSE&G service problems to my house and home and the impact on my entire family, inclusive of two small children. Although it's illegal to turn off heat in New Jersey after November 15 for any reason, on November 15, PSE&G shut off our gas. We have always paid our PSE&G bills regularly. However, the next day, my daughter called up the local PSE&G office in Hackensack, NJ and spoke to a Mr. Mohamed. He conceded that there was a $5000 unpaid PSE&G bill, which could not possibly be my family's responsibility. The PSE&G charges clearly arose for a house that we had rented three years prior and had nothing whatsoever to do with our obligation.

I scheduled to have my service cut off because I am moving on Monday, 8/20/12. I live in Blackwood, NJ. A very large African man came to my door stating he was there to disconnect my service. He was in an unmarked vehicle, showed no identification nor did he give me his name. I am a single mother of 2, one child who has asthma and uses daily breathing treatments. I showed the worker the email confirmation and also gave the name of the rep I spoke with. He insisted that he was shutting it off regardless. I said, "Do what you have to and close the door." He tried to get into my backyard that backs to a business. The occupant of that business stated the PSE&G worker was very rude and hostile, shaking the gate demanding it be unlocked. My neighbor refused.

They overcharged me for a bill, plus they said I had a bill in collections that I haven't paid so they are trying to turn off my electricity. I never received a letter stating that I owed for a bill and it’s been one mistake after another. Now, I finally talked to someone who said that there were a number of mistakes made to my account; and all the times we called, I am pretty sure they had me recorded on all the mistakes that PSE&G made. Please help. It's not comforting to know that you could have your lights turned off while you are paying your bill every month.

Unreliable service at Highgate Manor South Brunswick - We have had sporadic power outages for close to two years now. Last year during the hurricane, we lost power for a couple of days while surrounding neighborhoods were up and running within hours. That was repeated with the October snowstorm. Our finished basement was destroyed during Hurricane Irene because we lost power and our sump pump would not function without power. I contacted PSE&G executive offices and reported the sporadic power outages that had been occurring for about a year at that point. Each time the power goes out, they blame it on the transformer. Maybe it's time to replace that transformer?

I had lived in an apartment in Jersey City for 2 years. During this time, the gas portion of my PSE&G bill was always around $25 per month, set up on auto-pay to be paid automatically. I moved out of the apartment at the end of June and stopped the service. I provided a forwarding address for my final bill, which was never sent. On 7/23, PSE&G auto-debited my checking account for $10,259.54. I spoke with a customer service representative on the phone and she said we had to wait to see if my bank would allow the payment to post. The next morning, I found that my bank did allow the transaction to post, and I was charged overdraft fees. I took a notarized bank statement showing the transaction and the fees to the PSE&G office in Hoboken, where I was told a check would be issued to me to cover the amount that was mistakenly withdrawn.

Last Sunday, July 7, 2012, we noticed some markings on our driveway and on our plants. We were not sure what they were for (Cablevision, FiOS or PSE&G). On Wednesday (July 11) morning, around 9 AM, 3 PSE&G trucks, one with digging truck, appeared in front of my driveway and garage. To my shock, I went out and asked, "What's going on?" I was told that they have to check out something and see if it's the cause of "possible brownout" in my street." I said, "Hold on. This is a surprise, I am doing something in my garage and I basically need my driveway today."

For approximately three years, my gas bill has been between $5 and $20. The last four months, my gas bill has been $256.33 (on 3/26/12), $92.20 (on 4/24/12), $98.37 (on 5/23/12), and $111.46 (on 6/26/12). I live alone in a one bedroom condominium. The condo fees pay for heat, so my gas bill is only for cooking gas. However, I do not cook and I use the stove sparingly (to boil some water for instant noodles about once every two weeks). This is consistent with my usual bills of $5-$20 for over two years. The last four months of ~$100 for gas is clearly the aberration.

A couple of months ago, I received a letter from PSE&G saying that they can not come into my house to read the meter. That is ridiculous because I'm 67 years old and retired, I barely go out of the house along with my wife. When PSE&G called me, they said that the way they are estimating when they can not go into the house is charging you the same money amount as the month of the previous year. This year, the temperature is much warmer than last year, February specifically. Then I realized why they can not come into my house - because estimating the amount of money they'll charge me is better for them because they are charging more money.

I made a payment of $70.00 toward my PSEG account. PSEG went into my account twice unauthorized; this made my account go into the negative. When I called PSEG to put the money back into my account, I was told they could only give me my extra money that was paid. My bill is not due until June 5, 2012. I paid in May 2012. I have called five times on May 24, 2012 to PSEG and was told that the representative made an error but they can't put the money back into my account. My account number is **.

My mother is an elderly lady who is disabled. She is 62 years old .She has been a PSE&G customer since 2010 as per PSE&G. She has lived in her current address since 2008. When she first rented the apartment through welfare, everything (gas, electricity, hot water) was included in rent as per lease said in the time of renting. There was a time in 2010 when the owner of the house had a big bill with PSE&G and the services where cut off for like 3 to 5days. At this point, the owner wanted my mother to turn on gas services only at her apartment 1st floor.

I had moved in our new house about 4 years back. Within a few months after moving, PSE&G replaced our gas meter, which is in our basement, so that they could remotely read our meter. However, for the next few months, we kept on getting estimated gas bill. So we called the company and mentioned to them that they need to bill us based on actual readings and not send us an estimated bill. They agreed over the phone, but they did not put that in effect and kept on sending us estimated bills. We called them again to inform them that they need to send someone over to take a reading or do it remotely. I also told them that I live with my parents in the house, and there is always someone in the house to open the door if someone wants to read the meter. However, nothing changed and they still kept on sending us the estimated bill.

As part of lease requirement, long time tenant moved out and canceled both gas and electric with PSE&G on 2/9/10. As we had no tenants on the horizon, we pickled building, turning off all service to the building. On 12/1/11, new tenant moved in and they would not turn on service due to an outstanding bill from previous two years. Unknown to us, PSE&G turned on electric and gas at some point then said they sent us bills. Though we owned building for 25 plus years, they never forwarded any bill to us and we had no knowledge building was occupied. They turned off gas at the end of 2010 but left electric on. I have gone to their Camden office twice, willing to come to some resolve to the issue. Since 12/11, I still have not received an updated bill nor can anyone tell me why and how I have a plus $3,200 bill with them. This is an absolute monopoly that I can't seem to get resolved.

For over six months, PSE&G keeps charging me for services to an address I moved out of. They never responded to any of my inquiries or complaints. I even filed a complaint with the Public Utilities Commission and I'm going on PIX 11 News with this issue. I stopped the service back in November 2011. To my surprise, and even until today May 2012, they keep charging me wrongfully for the address I moved out of six months ago, and did all I was told to stop the service. I stopped the service online and visited their office in Elizabeth, which refused to close my account on the basis that too many people own several houses and have several accounts. Only I am not a house owner, just a plain old tenant. This is robbery on my face. I will go to the Governor's Office with this complaint if necessary.

I was sent a bill for $1,900 for "overage" charges for energy used over my estimated bill. According to PSE&G, they were estimating my bill for 2 years due to "not having access to meters". I disputed this with PSE&G since they absolutely had access to the meters on the days provided on their bills. I never received any previous notice on my door nor by mail or any other means stating they were unable to access my meters for the entire 2-year period. I was told by PSE&G that the account was being disputed and that I would be contacted with the findings. I was never contacted by any means by PSE&G regarding this matter again. I assumed they dropped the matter due to their fraudulent and questionable billing tactics.

I had (still having) a similar experience as that of someone I just read had. We were renting a house almost 4 years ago. We moved into our new house in 2009 and everything was completely fine for the next three years. All of a sudden, we got a bill from the former house we lived in saying we owe a really large amount, like $6,000 or something crazy, for not paying, even though we had to shut off the account and transfer it to another city, house, etc. We had to fight with them constantly by being on the phone every day or even going to the office in the hope that we get someone to talk to. Every time we called, they said the supervisor will have to call you back (which they never did).

We previously lived in a much larger place, which had three bedrooms and two bathrooms in the same state. The central air and the stove was gas (not to mention, the hot water running from the kitchen, two bathrooms, etc.). The place was over 1200 square feet. How is it that we move into a 1-bed and 1-bath that is probably 600 square feet and we are paying roughly the same amount as we were in our last place, which was 3 times bigger?! Even the usage has changed. There, we cooked all the time; here, we barely cook (There are yummy eateries around town). We have not used the heat even half as much last month, because it has been fairly warm, etc.

PSE&G never comes out to read the meter in the winter, but in the spring they show up. I've have only been at this new address for 3 months and my bill has shot up from $39.00 to $1,041. They threatened to turn me off on April 9, 2012 if I don't pay. I have a 31 year old handicap son and I'm disabled too. PSE&G are better scam artist than Bernie Madoff.

Yesterday, PSE&G came and turned off our electricity. The man said we owed $5,000 and hadn't made a payment and that we would have to go to the office in Passaic to take care of it. When my husband went to the office in Passaic, he was told that we owed $4,800 for July-December 2008 for the address of the house we had moved out of in June 2008. We were also told that PSE&G had sent a registered letter to us in March of this year (2012) and that we had signed for that. They told us that we owed this money and that if we didn't pay it, our electricity would be turned off. We never received nor signed for such a letter.

I own a small business and am on an equal payment plan with PSE&G. Yesterday, I received a call on my cell phone (not the business phone) to call them back. Very strange that they wouldn't contact me through the business phone, but I called them back. I got their credit department, which told me that I owed an additional $1700.00 aside from my regular equal payments (which are paid monthly at $500.00 per month).

In 2010 to 2011, I have been struggling with my bill. I have applied for your LIHEAP program, both times denied. My last denial was last week, right before spring. Now my power will get cut off. I called PSEG and they won't give me an agreement until I pay them 1500 dollars. I don't have 1500 dollars, this program does not help, it enables people with false hope and PSEG does not care if my last choice is to get a generator. I had to be rushed to the hospital last week and had surgery that day, so I was not able to come up with 1500 dollars to keep my power on. Now, they want $2000 to keep it on. I am taking care of my grand kids, my daughter and myself. I need help, where is help?

My story isn't unlike others who have had issues with meter readings, ridiculously high electric bills, and having meters switched out, but the old one was accurate, ad nauseum. Save your time and energy (no pun intended). I spoke with someone who works on the inside of the company. He told me to forget my complaint because I won't win. I spoke with someone from the Department of Rate Counsel who told me he'd never seen anyone win a case/complaint against PSE&G. A friend who works at the Star Ledger told me they'll never print complaints against PSE&G. The BPU told me I could file a formal complaint, but it’s unlikely I'll get satisfaction.

This is in reference to a previous complaint filed for ** Trenton, NJ 08611 to the BPU. I am a landlord with properties in the cities of Trenton and Hamilton. A resident vacated my property after tampering with the meters to override the winter shut off notice. She used undocumented amounts of energy. Upon getting an inspection, we found out the meters were tampered. I can only surmise that the meters continued to run with no billing accountability. I requested new meters for this reason and specifically requested that the service is not changed into my name until proper readings are made and this matter is handled. Regardless, the account was unlawfully placed in my name prior to any readings or new meter. Upon vacancy of this property, my copper pipes were stolen. The property was vacant and without pipes until approximately January 10. This means that there could not have been more than 20 days of very low usage as the property was unoccupied upon fixing the pipes.

Since the beginning on 2012, I have received abnormally high bills. I have lived in the same apartment for 15 years and understand my billing cycle. In the winter, my bills run about on average $50; and in the summer, it is higher, sometimes $200. Now, I have always questioned my summer bill but continued paying through the years, because I run air conditioning in the summer and it could account for the bill being higher.