PSE&G Reviews

Deplorable customer service. PSE&G operates as a monopoly, unfazed by the outrageous cost they impose on their customers. In the past, I used their "Equal" Payment option, only to be hit at the end of the year with spiked bills (in the thousands of dollars). I am a single person, tiny household, with no AC, with very conservative energy consumption, so bills are expected to vary dramatically through the year. I have consistently paid around $60 in summer months, with average $150 in the winter. I am floored by my last bill- an unprecedented $400.

Great service serving energy. 😀 I would highly recommend. No long wait for the right decision to be made and offers what’s best for you and more. Very friendly. Listening skills are A1. Thank you for help and service.

I reported last night about a street light out and was pleasantly surprised to see the technician replacing the street light earlier this morning. Kudos for the quick response! Easy to report issues on their site.

I purchased my Water Heater through PSE&G replacement department on 7/15/25. It came dented and I was not given the option or respect to refuse the delivery. I didn’t notice it until 10/12/25. It made me feel unsafe that potential gas or carbon monoxide will escape and they refuse to replace it. They said they can simply push it back in. I’m paying $2400 for a damaged product. Do not use PSE&G unless you fully inspect what they bring in your house.

From the very first call, the experience was excellent. The scheduler (I regret I didn’t catch her name) was kind and helpful, and quickly arranged an inspection and estimate. Geoff, the estimator, arrived right on time, evaluated my old boiler, explained the next steps clearly, and provided an estimate. After completing the credit check, I called back and Steve set the installation appointment for a couple days later.

The PSEG guys came today to change my gas meter. First, they came up on the porch banging on the door like they were crazy, laughing and talking loudly. After they finished in the basement, they came up into the Kitchen without knocking. I looked and they were standing in there. They made sure the stove came on, something about bleed the line. However, what I am upset about is that they left me without hot water. They did not check to see if the water tank pilot light was on. I am a senior citizen living alone what if I had to call the plumber to fix the problem. What is wrong with this generation they are so careless, and it is going to cost them dearly.

A condescending, shady PSE&G service technician came to my home on 9/18/25 after I called the company to check out a possible gas leak in my basement after I noticed a strange odor the night before. After doing a cursory sweep of the area for a gas leak, he decided to pull the front panel of my furnace, and then asked me to go upstairs to turn on the heat on my thermostat. When I went back downstairs to my basement, the service technician told me to notice the rattling noises that were coming from the inducer motor fan in the furnace.

PSE&G has charged me twice for their worry-free contract. They claim that they are charging me twice because it is my renewal month when this has never occurred before. I've spoken to 5 individuals and no one can explain the overcharge and my issue still has not been resolved. I've spent well over 2 hours on the phone trying to get this resolved. I was even told my a supervisors that they would look into it and call me back. That was over 2 days ago.

If PSEG weren't a monopoly they wouldn't possibly have my business. I've been a customer from the same address for 60 years when LIPA changed over to PSEG. Other than having some financial problems in the 90s I have not had any issues paying my bills for 30 years. However this year I opted to enroll in their online autopayment plan. Big mistake. Because of a mixup my bank account was a few dollars short of the full bill amount. Apparently this has happened twice and even though I have credit cards entered into the online website (how I was paying before autopay) they blocked me from paying online or over the phone for 12 months.

Please please please come fix this light post in Trenton NJ. Please. The buzzing sound is unbearable. It impacts sleep, literally cause ears to ring and vibration felt throughout body. This Is NOT normal. It’s been a month since buzzing has gotten out of control from a faint humming sound. Report has been made 2x. Not sure why there isn’t regular maintenance to avoid this but this has gotten unbearable from 7:30pm-7:30am. Please 🙏🏾. This is not healthy and is a hazard.

I have a worker there Anthony ** calling from a PSEG work phone harassing me. Calling is vulgar names. Called 3 times in a, row. In NJ this is extremely illegal to do. PSEG confirmed it was their number. Then asked again to be reassured they didn't want to admit it again. Charges will be filed against PSEG. NJ holds them responsible for their employees' actions during work and using company's equipment while making harassing threatening phone calls.

What is this some kind of joke. My PSE&G bill tripled since last month. That is just way too much. They better get together and do something about it. We can’t afford these types of increases. That is disgusting. Shame on them. Totally unacceptable!!! Do something about it!!!

Someone hit a transformer and knocked out my cameras and they will not pay to replace my camera. They told me to go to my homeowner insurance policy. I do not recommend this company to anyone. Stay away from them. If you can do not move to Long Island. Stay away.

PSE&G came to my house to service a problem. They cut the power and stated somebody would come back out to cut it on. Waited 8 hours, when I called back, I was told nobody at PSE&G can fix the problem. They never contacted us to tell us this, they kept stringing us along for 8 hours, telling us somebody would come temporarily fix the problem. The supervisor was absolutely no help. After keeping me on hold for over 30 minutes, she dismissed the information I gave her and I was told she had no way of finding out who the electricians were that came to my house. She told me PSE&G could not come out and fix the problem after I was told multiple times by multiple PSE&G employees and multiple repairmen that they would be out the same day. I live with a senior citizen in my household. This is unacceptable.

I've had the worries free plan for 6 year now. I loved having it until recently as my appliances began to break down. I realized that made a bad investment. The customer service is lousy. They do not come in a timely fashion and they don't service anything.

We lost power at 320 Summit Road in Elizabeth NJ. Called for help and 2 engineers came and did nothing. Told me it was my breakers. Called an electrician and he told me it was not my home. I called again for help. Chris, and Mike came out to investigate and they called Hal who solved the issue as our meter was burnt out. Joseph came and put a new meter and those guys fixed my problem. Not happy with the engineers but super happy and thankful to those 4 men. Thanks to Chris, Mike, Hal and Joseph. Sincerely, Edward **

Power always goes out when it’s needed most like during heat waves. I understand this is can be normal but they take hours to get in back online and when they do it generally goes bask offline for a couple even more hours!! Absolutely ridiculous. Literally making me consider getting solar panels because how bad they are!! Would give 0 stars if I could. If you have the choice to pick a different power company, I would because this company is the literally worst.

I had the power in about half my house go out last night around 8:30pm. None of my breakers were tripped, there were no light bulbs out or flickering, didn't smell anything burning/burnt. Tried a couple local electricians, all closed. Tried PSE&G, also closed. My wife found an emergency # and called PSE&G. Within 1 hour, a great guy in a bucket truck pulled up, diagnosed that one of the connectors from our house to the street pole were bad, and fixed not just the damaged one, but all 3, just to be on the safe side. Power was restored, and my son got a great tour of the truck! I've never been a big fan of PSE&G, but I gotta call it like I see it! They were great last night!

Wait times for non emergencies situations like meter inspections to get gas turned on are unacceptably long. There is no communication efforts made when agents are running behind. My appointment window was four hours, and I was still on the queue at midnight. No explanations about the delays. And when agents do arrive they sit in their vans for 45 minutes more after it takes them 5 minutes check the meter.

I live in EDISON few months back. I was forced to have my gas meter changed from PSE&%G. They were running a plastic line inside the original steel line working along with Ferry Construction, which were digging the pits to put the pipes in. The PSEG crew that was working in my house was so Disrespectful. I had to stay out of the basement which was a mistake. Not only did they ruin my driveway which they promised they never did. I have tools missing that I had in my basement on the shelves. Tools I’ve had for years. Pipe cutters pipe wrenches, sanders electric inverters. These people are horrible.

My house was sold over 2 years ago. I closed all of my accounts including the Worry Free accounts. I received a letter from PSE&G stating that the accounts were closed. Recently I started receiving notifications that there were charges on my account. I reached out via email and phone and after a long period of back and forth they said that "No one called us" and they would close the account today but I would have to pay the amount due. This was very upsetting and disappointing as I did my due diligence to ensure that all of the accounts were closed. Their internal error is simply not my problem.

Downloaded the PSEG app. For some reason, it wasn't showing my scheduled payment, which caused me to make 3 payments for the same bill. I then requested to get 2 of the payments back. And they charged me for this!!! I spoke with representatives and they just say it's the computer. So at this point I can no longer make payments through the app or set up auto pay even though I paid on time for 25 years. These representatives are completely pathetic or lazy. Either way, the company is a complete bunch of morons.

I’ve had nothing but frustration dealing with PSE&G. Living in a two-bedroom apartment, my energy bill is a ridiculous $348 per month, which is way too high for a space this size. No matter how much I try to reduce energy use, the bill never seems to reflect it. To make matters worse, customer service is awful. Long wait times, unhelpful representatives, and no real solutions to billing concerns. It feels like they don’t care about their customers at all—just taking money without accountability. For the prices they charge, you’d think service would be better organized and more efficient, but it’s the complete opposite. If I had another option, I’d switch in a heartbeat. PSE&G is a mess—overpriced and impossible to deal with.

⭐⭐⭐⭐⭐ I cannot thank PSE&G enough for the exceptional service we received during a critical situation. Our transformer blew, and our surgery center was at risk of having to cancel dozens of important procedures, which could have caused tremendous disruption for many patients who rely on us. The situation was urgent, and the team at PSE&G was incredibly responsive and efficient in handling the issue.

God save us in New Jersey Fort Lee. We are getting billed by PSEG for $500 to $800 monthly bill just for a tiny bedroom apartment, Now that is too cold and freezing, we don't even turn on the heater in the apartment because we are scared to be billed so high. Please how can we do? We need advice, we don't have nobody to discuss this situation with. We have a 2 years old baby in the apartment, is too cold and freezing. PSEG is making our life so difficult right now. Is just an apartment and we paying $500 to $800 monthly, may someone save us from the hand of PSEG. We only have 1 TV in the apartment, nothing else.

I am extremely dissatisfied with the skyrocketing utility bills I have experienced over the last two years. Despite making no significant changes to my energy consumption habits, my bills have become unmanageable and far exceed what any reasonable customer should be expected to pay. Going from $179 to $350-$425!!!! In what world is that ethical? The lack of transparency and communication regarding these increases is appalling. As a loyal customer, I deserve clear and honest explanations for these exorbitant charges. It is unacceptable that I am forced to bear the financial burden of what appears to be your company's mismanagement and inefficiency.

My PSEG bill has been so erratic for so long I can't tell anymore what's going on. The replaced my electric meter and still crazy bills. $300.00 one month and $450.00 the next! We use basically the same energy! They are the biggest rip off going!!

Ignore the $100 rebate promises for replacing old appliances: buried deep on their website is a sentence saying only one per household per year! Last I checked, lots of folks have more than one appliance and often you replace the whole set at the same time. Don’t think you’ll get anything other than the lowest possible rebate. And complaining will get you nowhere. Submit your complaint to your state board of utilities; they still won’t give you the rebates that you are due, but at least the state will know how awful they are!

One of their breakers on a pole across the street from my residence exploded, propelling substantial ceramic fragments exceeding a hundred feet. One fragment penetrated the side of my garage, while another caused a dent on the roof of my wife’s vehicle. We promptly filed a claim with PSEG. However, on the 45th business day (last day they could) of their response, they denied the claim, attributing the explosion to inclement weather. I'm sure if their meter was damaged they would fix that immediately.

Today makes it 66 days since PSEG still hasn’t refunded me my $200. I have called them 50 times and was told 9 times that a supervisor is supposed to call me back. Not once a supervisor has contacted or assisted me in completing the refund process. I’m disgusted in the treatment I’ve experienced. I’ve called and spoken to people and each person is dismissive or transfers me till I give up. Per their company policy a customer is entitled to their money if their account is closed or they overpaid. They refuse to give me my money and they will give you the run around till the account is suspended.