PSE&G Reviews

If PSEG weren't a monopoly they wouldn't possibly have my business. I've been a customer from the same address for 60 years when LIPA changed over to PSEG. Other than having some financial problems in the 90s I have not had any issues paying my bills for 30 years. However this year I opted to enroll in their online autopayment plan. Big mistake. Because of a mixup my bank account was a few dollars short of the full bill amount. Apparently this has happened twice and even though I have credit cards entered into the online website (how I was paying before autopay) they blocked me from paying online or over the phone for 12 months.

Please please please come fix this light post in Trenton NJ. Please. The buzzing sound is unbearable. It impacts sleep, literally cause ears to ring and vibration felt throughout body. This Is NOT normal. It’s been a month since buzzing has gotten out of control from a faint humming sound. Report has been made 2x. Not sure why there isn’t regular maintenance to avoid this but this has gotten unbearable from 7:30pm-7:30am. Please 🙏🏾. This is not healthy and is a hazard.

I have a worker there Anthony ** calling from a PSEG work phone harassing me. Calling is vulgar names. Called 3 times in a, row. In NJ this is extremely illegal to do. PSEG confirmed it was their number. Then asked again to be reassured they didn't want to admit it again. Charges will be filed against PSEG. NJ holds them responsible for their employees' actions during work and using company's equipment while making harassing threatening phone calls.

What is this some kind of joke. My PSE&G bill tripled since last month. That is just way too much. They better get together and do something about it. We can’t afford these types of increases. That is disgusting. Shame on them. Totally unacceptable!!! Do something about it!!!

Someone hit a transformer and knocked out my cameras and they will not pay to replace my camera. They told me to go to my homeowner insurance policy. I do not recommend this company to anyone. Stay away from them. If you can do not move to Long Island. Stay away.

PSE&G came to my house to service a problem. They cut the power and stated somebody would come back out to cut it on. Waited 8 hours, when I called back, I was told nobody at PSE&G can fix the problem. They never contacted us to tell us this, they kept stringing us along for 8 hours, telling us somebody would come temporarily fix the problem. The supervisor was absolutely no help. After keeping me on hold for over 30 minutes, she dismissed the information I gave her and I was told she had no way of finding out who the electricians were that came to my house. She told me PSE&G could not come out and fix the problem after I was told multiple times by multiple PSE&G employees and multiple repairmen that they would be out the same day. I live with a senior citizen in my household. This is unacceptable.

I've had the worries free plan for 6 year now. I loved having it until recently as my appliances began to break down. I realized that made a bad investment. The customer service is lousy. They do not come in a timely fashion and they don't service anything.

We lost power at 320 Summit Road in Elizabeth NJ. Called for help and 2 engineers came and did nothing. Told me it was my breakers. Called an electrician and he told me it was not my home. I called again for help. Chris, and Mike came out to investigate and they called Hal who solved the issue as our meter was burnt out. Joseph came and put a new meter and those guys fixed my problem. Not happy with the engineers but super happy and thankful to those 4 men. Thanks to Chris, Mike, Hal and Joseph. Sincerely, Edward **

Power always goes out when it’s needed most like during heat waves. I understand this is can be normal but they take hours to get in back online and when they do it generally goes bask offline for a couple even more hours!! Absolutely ridiculous. Literally making me consider getting solar panels because how bad they are!! Would give 0 stars if I could. If you have the choice to pick a different power company, I would because this company is the literally worst.

I had the power in about half my house go out last night around 8:30pm. None of my breakers were tripped, there were no light bulbs out or flickering, didn't smell anything burning/burnt. Tried a couple local electricians, all closed. Tried PSE&G, also closed. My wife found an emergency # and called PSE&G. Within 1 hour, a great guy in a bucket truck pulled up, diagnosed that one of the connectors from our house to the street pole were bad, and fixed not just the damaged one, but all 3, just to be on the safe side. Power was restored, and my son got a great tour of the truck! I've never been a big fan of PSE&G, but I gotta call it like I see it! They were great last night!

Wait times for non emergencies situations like meter inspections to get gas turned on are unacceptably long. There is no communication efforts made when agents are running behind. My appointment window was four hours, and I was still on the queue at midnight. No explanations about the delays. And when agents do arrive they sit in their vans for 45 minutes more after it takes them 5 minutes check the meter.

I live in EDISON few months back. I was forced to have my gas meter changed from PSE&%G. They were running a plastic line inside the original steel line working along with Ferry Construction, which were digging the pits to put the pipes in. The PSEG crew that was working in my house was so Disrespectful. I had to stay out of the basement which was a mistake. Not only did they ruin my driveway which they promised they never did. I have tools missing that I had in my basement on the shelves. Tools I’ve had for years. Pipe cutters pipe wrenches, sanders electric inverters. These people are horrible.

My house was sold over 2 years ago. I closed all of my accounts including the Worry Free accounts. I received a letter from PSE&G stating that the accounts were closed. Recently I started receiving notifications that there were charges on my account. I reached out via email and phone and after a long period of back and forth they said that "No one called us" and they would close the account today but I would have to pay the amount due. This was very upsetting and disappointing as I did my due diligence to ensure that all of the accounts were closed. Their internal error is simply not my problem.

Downloaded the PSEG app. For some reason, it wasn't showing my scheduled payment, which caused me to make 3 payments for the same bill. I then requested to get 2 of the payments back. And they charged me for this!!! I spoke with representatives and they just say it's the computer. So at this point I can no longer make payments through the app or set up auto pay even though I paid on time for 25 years. These representatives are completely pathetic or lazy. Either way, the company is a complete bunch of morons.

I’ve had nothing but frustration dealing with PSE&G. Living in a two-bedroom apartment, my energy bill is a ridiculous $348 per month, which is way too high for a space this size. No matter how much I try to reduce energy use, the bill never seems to reflect it. To make matters worse, customer service is awful. Long wait times, unhelpful representatives, and no real solutions to billing concerns. It feels like they don’t care about their customers at all—just taking money without accountability. For the prices they charge, you’d think service would be better organized and more efficient, but it’s the complete opposite. If I had another option, I’d switch in a heartbeat. PSE&G is a mess—overpriced and impossible to deal with.

⭐⭐⭐⭐⭐ I cannot thank PSE&G enough for the exceptional service we received during a critical situation. Our transformer blew, and our surgery center was at risk of having to cancel dozens of important procedures, which could have caused tremendous disruption for many patients who rely on us. The situation was urgent, and the team at PSE&G was incredibly responsive and efficient in handling the issue.

God save us in New Jersey Fort Lee. We are getting billed by PSEG for $500 to $800 monthly bill just for a tiny bedroom apartment, Now that is too cold and freezing, we don't even turn on the heater in the apartment because we are scared to be billed so high. Please how can we do? We need advice, we don't have nobody to discuss this situation with. We have a 2 years old baby in the apartment, is too cold and freezing. PSEG is making our life so difficult right now. Is just an apartment and we paying $500 to $800 monthly, may someone save us from the hand of PSEG. We only have 1 TV in the apartment, nothing else.

I am extremely dissatisfied with the skyrocketing utility bills I have experienced over the last two years. Despite making no significant changes to my energy consumption habits, my bills have become unmanageable and far exceed what any reasonable customer should be expected to pay. Going from $179 to $350-$425!!!! In what world is that ethical? The lack of transparency and communication regarding these increases is appalling. As a loyal customer, I deserve clear and honest explanations for these exorbitant charges. It is unacceptable that I am forced to bear the financial burden of what appears to be your company's mismanagement and inefficiency.

My PSEG bill has been so erratic for so long I can't tell anymore what's going on. The replaced my electric meter and still crazy bills. $300.00 one month and $450.00 the next! We use basically the same energy! They are the biggest rip off going!!

Ignore the $100 rebate promises for replacing old appliances: buried deep on their website is a sentence saying only one per household per year! Last I checked, lots of folks have more than one appliance and often you replace the whole set at the same time. Don’t think you’ll get anything other than the lowest possible rebate. And complaining will get you nowhere. Submit your complaint to your state board of utilities; they still won’t give you the rebates that you are due, but at least the state will know how awful they are!

One of their breakers on a pole across the street from my residence exploded, propelling substantial ceramic fragments exceeding a hundred feet. One fragment penetrated the side of my garage, while another caused a dent on the roof of my wife’s vehicle. We promptly filed a claim with PSEG. However, on the 45th business day (last day they could) of their response, they denied the claim, attributing the explosion to inclement weather. I'm sure if their meter was damaged they would fix that immediately.

Today makes it 66 days since PSEG still hasn’t refunded me my $200. I have called them 50 times and was told 9 times that a supervisor is supposed to call me back. Not once a supervisor has contacted or assisted me in completing the refund process. I’m disgusted in the treatment I’ve experienced. I’ve called and spoken to people and each person is dismissive or transfers me till I give up. Per their company policy a customer is entitled to their money if their account is closed or they overpaid. They refuse to give me my money and they will give you the run around till the account is suspended.

After they sent me a letter that I am required to let them replace my gas meter, I make multiple appointments to which they never show up. Then they send me a formal letter that because of my failure to respond, my gas service is scheduled to be shut off. That's time off the work day too.

I have lived in my 4 room apartment 2 family house for 15 years. I have had years of high electric bills. I would call PSEG and complain saying "AM I paying for the whole house! (BTW it's just me living here and I work a lot). Long story short after years of calling pseg complaining and unplugging everything, my next bill I received was over 400 dollars. I called and asked if someone could come out and look at my meter. I was shocked to learn that I have been paying my upstairs neighbors 8 room, 4 bedrooms electric bill since I moved in years ago. They since have corrected the meter but Pseg put neighbor's bill on mine over 1000 dollars and told me I have to pay it. When I told them I wouldn't pay it they sent me an email for charity to help pay the bill. You would think that I would get a credit for paying high bills.. Oh also my bill came with corrected meter and I only use $16 in electric. This company is horrible and wish I could get another service!!!

I have a worry-free plan with PSEG on our refrigerator. We needed PSEG for issues re our fridge and freezer not cooling properly. We called PSEG and made an appointment for Wed. Instead they came unannounced today. The technician said he can't do anything about our fridge since he saw no serial number. He said it was in the contract which we never saw or were asked to sign. We told him we bought it at the only place we could find with a fridge that fit our apartment at the height of the pandemic on 2/4/21 within a 100 mile radius. It was sold to us as new with a slight dent and it was more expensive than a new one at the time. All we knew our prior fridge died on us after 20+ years and we needed a new fridge.

I’m paying to have my system board to be replaced and the technician left because he couldn’t find a park. No call, no nothing just kept going to the next stop. It ridiculous because I’m a landlord and I pay on time at that. I wish it was something more I could do because it’s not fair.

PSE&G falsified my first month bill, and they did correct it after almost 1 month of me fighting them over the phone and talking to different 11 people. The 11th person finally helped me to fix the bill and gave me $50 in credits. However, the damage and lost trust customers like for PSE&G will take a long time to recover if it can be ever recovered. This is what happened:

Timmy O was operating a bucket truck servicing the Verona Playground lights. He was super professional and very careful around all the kids and families at the playground and went out of his way to announce his presence when moving his truck in a high foot traffic area to make the other parents, myself included feel comfortable. What a professional who takes pride in his job. God bless!

The prices are ridiculous and the customer service is the worst. Too bad they are the only company and you don’t have any other choice. It’s a monopoly so they force you to pay what they want, PSE&G is one of the reasons that I’m leaving NJ soon.

They are ripping people off everyone's bill is outrageous. We should all get a class action against them. This is ridiculous. How can they think people can afford this. They need to be investigated.