PSE&G Reviews

We lost power at 320 Summit Road in Elizabeth NJ. Called for help and 2 engineers came and did nothing. Told me it was my breakers. Called an electrician and he told me it was not my home. I called again for help. Chris, and Mike came out to investigate and they called Hal who solved the issue as our meter was burnt out. Joseph came and put a new meter and those guys fixed my problem. Not happy with the engineers but super happy and thankful to those 4 men. Thanks to Chris, Mike, Hal and Joseph. Sincerely, Edward **

Power always goes out when it’s needed most like during heat waves. I understand this is can be normal but they take hours to get in back online and when they do it generally goes bask offline for a couple even more hours!! Absolutely ridiculous. Literally making me consider getting solar panels because how bad they are!! Would give 0 stars if I could. If you have the choice to pick a different power company, I would because this company is the literally worst.

I had the power in about half my house go out last night around 8:30pm. None of my breakers were tripped, there were no light bulbs out or flickering, didn't smell anything burning/burnt. Tried a couple local electricians, all closed. Tried PSE&G, also closed. My wife found an emergency # and called PSE&G. Within 1 hour, a great guy in a bucket truck pulled up, diagnosed that one of the connectors from our house to the street pole were bad, and fixed not just the damaged one, but all 3, just to be on the safe side. Power was restored, and my son got a great tour of the truck! I've never been a big fan of PSE&G, but I gotta call it like I see it! They were great last night!

Wait times for non emergencies situations like meter inspections to get gas turned on are unacceptably long. There is no communication efforts made when agents are running behind. My appointment window was four hours, and I was still on the queue at midnight. No explanations about the delays. And when agents do arrive they sit in their vans for 45 minutes more after it takes them 5 minutes check the meter.

I live in EDISON few months back. I was forced to have my gas meter changed from PSE&%G. They were running a plastic line inside the original steel line working along with Ferry Construction, which were digging the pits to put the pipes in. The PSEG crew that was working in my house was so Disrespectful. I had to stay out of the basement which was a mistake. Not only did they ruin my driveway which they promised they never did. I have tools missing that I had in my basement on the shelves. Tools I’ve had for years. Pipe cutters pipe wrenches, sanders electric inverters. These people are horrible.

My house was sold over 2 years ago. I closed all of my accounts including the Worry Free accounts. I received a letter from PSE&G stating that the accounts were closed. Recently I started receiving notifications that there were charges on my account. I reached out via email and phone and after a long period of back and forth they said that "No one called us" and they would close the account today but I would have to pay the amount due. This was very upsetting and disappointing as I did my due diligence to ensure that all of the accounts were closed. Their internal error is simply not my problem.

Downloaded the PSEG app. For some reason, it wasn't showing my scheduled payment, which caused me to make 3 payments for the same bill. I then requested to get 2 of the payments back. And they charged me for this!!! I spoke with representatives and they just say it's the computer. So at this point I can no longer make payments through the app or set up auto pay even though I paid on time for 25 years. These representatives are completely pathetic or lazy. Either way, the company is a complete bunch of morons.

I’ve had nothing but frustration dealing with PSE&G. Living in a two-bedroom apartment, my energy bill is a ridiculous $348 per month, which is way too high for a space this size. No matter how much I try to reduce energy use, the bill never seems to reflect it. To make matters worse, customer service is awful. Long wait times, unhelpful representatives, and no real solutions to billing concerns. It feels like they don’t care about their customers at all—just taking money without accountability. For the prices they charge, you’d think service would be better organized and more efficient, but it’s the complete opposite. If I had another option, I’d switch in a heartbeat. PSE&G is a mess—overpriced and impossible to deal with.

⭐⭐⭐⭐⭐ I cannot thank PSE&G enough for the exceptional service we received during a critical situation. Our transformer blew, and our surgery center was at risk of having to cancel dozens of important procedures, which could have caused tremendous disruption for many patients who rely on us. The situation was urgent, and the team at PSE&G was incredibly responsive and efficient in handling the issue.

God save us in New Jersey Fort Lee. We are getting billed by PSEG for $500 to $800 monthly bill just for a tiny bedroom apartment, Now that is too cold and freezing, we don't even turn on the heater in the apartment because we are scared to be billed so high. Please how can we do? We need advice, we don't have nobody to discuss this situation with. We have a 2 years old baby in the apartment, is too cold and freezing. PSEG is making our life so difficult right now. Is just an apartment and we paying $500 to $800 monthly, may someone save us from the hand of PSEG. We only have 1 TV in the apartment, nothing else.

I am extremely dissatisfied with the skyrocketing utility bills I have experienced over the last two years. Despite making no significant changes to my energy consumption habits, my bills have become unmanageable and far exceed what any reasonable customer should be expected to pay. Going from $179 to $350-$425!!!! In what world is that ethical? The lack of transparency and communication regarding these increases is appalling. As a loyal customer, I deserve clear and honest explanations for these exorbitant charges. It is unacceptable that I am forced to bear the financial burden of what appears to be your company's mismanagement and inefficiency.

My PSEG bill has been so erratic for so long I can't tell anymore what's going on. The replaced my electric meter and still crazy bills. $300.00 one month and $450.00 the next! We use basically the same energy! They are the biggest rip off going!!

Ignore the $100 rebate promises for replacing old appliances: buried deep on their website is a sentence saying only one per household per year! Last I checked, lots of folks have more than one appliance and often you replace the whole set at the same time. Don’t think you’ll get anything other than the lowest possible rebate. And complaining will get you nowhere. Submit your complaint to your state board of utilities; they still won’t give you the rebates that you are due, but at least the state will know how awful they are!

One of their breakers on a pole across the street from my residence exploded, propelling substantial ceramic fragments exceeding a hundred feet. One fragment penetrated the side of my garage, while another caused a dent on the roof of my wife’s vehicle. We promptly filed a claim with PSEG. However, on the 45th business day (last day they could) of their response, they denied the claim, attributing the explosion to inclement weather. I'm sure if their meter was damaged they would fix that immediately.

Today makes it 66 days since PSEG still hasn’t refunded me my $200. I have called them 50 times and was told 9 times that a supervisor is supposed to call me back. Not once a supervisor has contacted or assisted me in completing the refund process. I’m disgusted in the treatment I’ve experienced. I’ve called and spoken to people and each person is dismissive or transfers me till I give up. Per their company policy a customer is entitled to their money if their account is closed or they overpaid. They refuse to give me my money and they will give you the run around till the account is suspended.

After they sent me a letter that I am required to let them replace my gas meter, I make multiple appointments to which they never show up. Then they send me a formal letter that because of my failure to respond, my gas service is scheduled to be shut off. That's time off the work day too.

I have lived in my 4 room apartment 2 family house for 15 years. I have had years of high electric bills. I would call PSEG and complain saying "AM I paying for the whole house! (BTW it's just me living here and I work a lot). Long story short after years of calling pseg complaining and unplugging everything, my next bill I received was over 400 dollars. I called and asked if someone could come out and look at my meter. I was shocked to learn that I have been paying my upstairs neighbors 8 room, 4 bedrooms electric bill since I moved in years ago. They since have corrected the meter but Pseg put neighbor's bill on mine over 1000 dollars and told me I have to pay it. When I told them I wouldn't pay it they sent me an email for charity to help pay the bill. You would think that I would get a credit for paying high bills.. Oh also my bill came with corrected meter and I only use $16 in electric. This company is horrible and wish I could get another service!!!

I have a worry-free plan with PSEG on our refrigerator. We needed PSEG for issues re our fridge and freezer not cooling properly. We called PSEG and made an appointment for Wed. Instead they came unannounced today. The technician said he can't do anything about our fridge since he saw no serial number. He said it was in the contract which we never saw or were asked to sign. We told him we bought it at the only place we could find with a fridge that fit our apartment at the height of the pandemic on 2/4/21 within a 100 mile radius. It was sold to us as new with a slight dent and it was more expensive than a new one at the time. All we knew our prior fridge died on us after 20+ years and we needed a new fridge.

I’m paying to have my system board to be replaced and the technician left because he couldn’t find a park. No call, no nothing just kept going to the next stop. It ridiculous because I’m a landlord and I pay on time at that. I wish it was something more I could do because it’s not fair.

PSE&G falsified my first month bill, and they did correct it after almost 1 month of me fighting them over the phone and talking to different 11 people. The 11th person finally helped me to fix the bill and gave me $50 in credits. However, the damage and lost trust customers like for PSE&G will take a long time to recover if it can be ever recovered. This is what happened:

Timmy O was operating a bucket truck servicing the Verona Playground lights. He was super professional and very careful around all the kids and families at the playground and went out of his way to announce his presence when moving his truck in a high foot traffic area to make the other parents, myself included feel comfortable. What a professional who takes pride in his job. God bless!

The prices are ridiculous and the customer service is the worst. Too bad they are the only company and you don’t have any other choice. It’s a monopoly so they force you to pay what they want, PSE&G is one of the reasons that I’m leaving NJ soon.

They are ripping people off everyone's bill is outrageous. We should all get a class action against them. This is ridiculous. How can they think people can afford this. They need to be investigated.

I don’t understand how my bill is one balance and the next bill is triple the amount when I don’t even use gas during the months of March through November. Now they want to disconnect me after showing proof of the bill from one month to the next. It shouldn’t triple in a month when I don’t even use gas. Unbelievable.

Considering how costly this provider has become, I've concluded buying and running a generator would be cheaper. Wish they would get hit with an anti-trust suit. The service people are excellent. Their administrators are overpaid under-worked cost bloat. A cost they readily dump on customers who have few or no other choices.

If I could give a 0 star I would. Their representatives are ignorant and their managers are even worse. Instead of handling an issue- managers agitate, tell you you’re lying or wrong and then scream and hang up on you! These workers don’t do their job then get mad when you call it out. Lie and try to make their business sound best on the phone. When I told the manager my situation after he tried to say they never mess up bills he tells me “oh it’s not that this DOESN'T happen!” But then proceeds to tell me I’m wrong for not believing his word for my bill.

Artificial Intelligence is coming to PSEG, it's going to make dealing with them simple, all the dead wood and the personnel that are trained to say no, put us on eternal hold and hang up and cause people to spend hours on the phone are going to be out of a job, computers and chat bots are going to replace all lazy workers, artificial Intelligence doesn't discriminate or make mistakes, and machines don't make things personal.

This is a company that benefits from cartel economics. They have "territories" that prevent competition and operate as such. Their customer service is, quite frankly, of the lowest order. One such experience was calling and being told I have to wait for a callback. That call back came 1 hour later. They then told me that I needed to transfer to a different department and to wait. I then waited 1 hour and 45 minutes (worked with my phone on). A woman picked up and said, "Oh, sorry, that department is closed". I said, "I've been waiting for two hours". She said "I know you have" and I interrupted and said "No, I don't think you know that I have" and she just hung up on me. That's it. End of story. Awful.

Worry free, thanks to Amelia from PSE&G. My electric was disconnected today while I was out. Came home to a note on the door and no power. With so much already happening in my life at this moment, & being disabled, only receiving payments once a month, & raising 2 children alone, I was somewhat devastated. I misread my last bill and did not pay enough to avoid shut off. Explaining my situation to Amelia who was patient, kind and understanding. She listened to me and went back and forth with senior management until we were able to come up with an agreement that did not stress me financially. And within 10 minutes of hanging up my electricity was up and running again.

They used to have great service, but when you call, the auto system is horrible. My air conditioner isn't working and it's been hot in the house all week, but because it's March, they won't even come out, they say because temperatures aren't constantly high they can't fix it, that's a load, all they gotta do is lower the thermostat, they have no problem taking my payments though. They also used to always have parts and come back same day, now they ship it days later and you gotta make another appointment, and you still have to wait if an appointment is available. They don't even care if it's your refrigerator. THEY NEED DIFFERENT MANAGEMENT.

I have called today about 5 time. Most of the reps after a few mins they will disconnect the call and didn't care to call back. I continued to call and waited into someone answer to then tell me that they system was down for her that she will reach to another co worker. She then tell me that she will transfer me to her for that person to tell that her system was also down. I then requested for a manager and because I called 20 mins before 8 which is the closing time she wanted me to agree on getting a call back tomorrow after I spend half of the day try to reach out. I work in customer service. If we get a call in the last minute of closing we take care of that client even if we have to stay behind. Please give us better service.

I am an assistant property manager for a company in New Jersey. I called today to have service turned on in one of our vacant units. The first customer service person I spoke to was totally clueless how to set up the new service so I asked to be transferred to a manager. I was transferred to Frank who was really, really rude! Kudos for great customer service!

We moved to current house 2011, the house has central air condition, unit 1 and unit 2. I register both of the units in worry free (PSE&G) for 20$ and some change and so two units 40$ a month. I calls PSE&G to check the units. They said they are fine. In 2020 called them because unit 1 it is not cooling enough, so technician came, check it in the backyard and the attic and said it is dying, after some time unit 2 stop cooling though the fan working. Technician came and check it, he said it cannot be repaired and "You have to replace it." I called local cooling and heating company, came checking the unit 2 in the backyard working but not cooling, he said the fan need to be replace, as the fan not blowing air. he brought new fan and the unit 2 alive again, it cost me 800$.

Yesterday was my first and last day when have used Pseg worry free service. Yesterday was 14 degrees outside and my heat stopped working, so I called Pseg and made a service appointment. The technician came on time, however, he was very irresponsible and unprofessional. He didn't check a damn thing, he didn't check a flame sensor nor motherboard nor gas valve, he jumped to a conclusion that POSSIBLY my furnace has to be replaced because he thinks that I have a cracked heat exchanger, he spends 30 minutes walking through out my house with co2 detector, that was all what he did! Today my furnace stopped working again, so I went to youtube and learned how to simply clean the flame censor and guess what, my furnace is back on! Useless service, I will be canceling my worry free plan asap!

I see many negative reviews like this for this horrible company so I wouldn't waste my time if my experience wasn't abysmal. They have been bugging me with repeated phone calls to change my gas meter. Well, I've scheduled 3x and they NEVER have arrived. So, harass your customers until they give in only to not keep any appointments? They then ask for feedback (which they clearly do not heed if you judge by quite seriously, 100s of bad reviews and none for the positive). There are options, pursue other companies and stay far away from this scam of one.

Recently, I scheduled a service appointment for my water heater that stopped working. Not only did I have to wait two days for an appointment, now I am told they need to order a part and they do not know when it will arrive. This water heater is 12 years old, I've been paying for the Worry free plan for 12 years. This is unacceptable and horrible customer service. If they said the part will be in tomorrow I would be fine with that but the answer is "oh it was put in as an emergency, but we don't know when you will get it, and when you do you make another appointment". When I had this issue 12 years ago, I had a new water heater installed the same day. Today I cancelled the two other worry free plans since they are not worth paying for. Who wants to wait for an appliance to be repaired not knowing when it will be repaired?

Please if PSE&G comes to you for equal payment plan, RUN!!! DO NOT SIGN UP FOR IT. I have been burnt badly. What the contract says isn't what you get at the end of the circle. They made me believe I will be paying certain amount, and I was relieved, as a business, it's hard. Now after 1 yr., they sent me 780 dollars bill. after paying monthly what they calculated for me. Am very depressed right now as I am struggling to make ends meet. I can't even afford to meet up with other business running. Please, don't be like me to get fooled, just don't sign any "suppose relief or payment help". The difference they claim they are helping you cut off is only accumulated for you at the end of the year. DON'T FALL VICTIM LIKE ME.

I have been working with Worryfree service as a customer for 15 years. Since two years, this has become a scam and the technicians come out and charge arms and legs for small work. I have called private technicians who charge a fraction of what PSE and G technicians charge. This is even with a Worryfree contract! Also, they add wrong units by mistake and even after calling to correct several times, they don’t cancel and keep charging!

My mom has worry-free with PSEG. All they do is come in and tell her, "You need a new furnace, new water heater, etc." The best is "Wow, you have bad luck". Then tech sits in van outside milking clock because he provided no diagnostic and is way ahead of schedule for next rip-off. Don't sign and up pay monthly. It's a total waste!

There is a low hanging PSE&G electrical wire hanging in my driveway attached to my garage. Numerous phone calls and emails and sent pictures were made. Claims of techs not seeing anything. Claims that it’s a phone wire. Technician coming to house and posting a sign on pole that there will be no parking 50 feet from sign for tree trimming, even though there are no trees on block. You can’t make this up. The incompetence is difficult to swallow. When eventually the wire completely comes down and hopefully not while I’m in my car with family, and there is a actual emergency to contact police, fire department, paramedic will they possibly reach out and ask, what’s the problem.