Con Edison Reviews

Not even sure where to start. Perhaps their atrocious, 1998-like website functionality, or their half-dozen different numbers to call, which of course always lead to ridiculous, Byzantine voice menu hell, seldom resulting in being able to speak with a human being. Or maybe it's just what happens when you give a company a monopoly, and they no longer care because they don't have to. The reality is, Con Ed would have been put out of business decades ago by even a slight amount of competition. They don't innovate, they don't provide good service, and they are nearly impossible to get on the phone. Even when you are trying to pay! What business does that? None. They are not a business. They are an idiotic, bureaucratic government-like edifice that should be put to sleep.

CONED is the biggest scam I have ever seen. Because of Covid 19 they have been charging me for the apartment I haven't even been at and have had zero electricity or gas usage in, 2019 rates for those months because they "weren't doing in person readings." They told us "but don't worry, if you send a real reading of your meter then we will retroactively update you account and credit you back". Long story short, I had my Super take a picture, I sent to them back in July and after months of HOUNDING them to credit me back since March 2020 they came back with a $40 credit. I HAVE PAID OVER $350 DOLLARS.

We have solar panels on our roof that generate electricity back into our grid when we are producing more energy than we are consuming. The department that handles this within our service provider of ConEdison is called Net Metering. I have made several calls to this department and have been told each time that in order to see this credit (the kWh hours my system is creating) I need to go outside and watch the meter run backwards. This would mean I have to be outside during the entire day (every day of that billing period) to account for this credit as these hours are never identified on our monthly bill. Extremely questionable and very nontransparent on the part of Con Edison. Does anyone else see an issue with this process?

I smelled something strange, like gas leak, but not sure, so I called ConEdison for emergent gas check up. A guy came very quickly. After testing, he told me it was not gas problem, maybe AC system was leaking. Anyway it has nothing to do with gas. However, he called for help from his company. A big truck and a big digging machine arrived minutes later, and also came more guys. Two fire engines were also called in. They dig on one of the gas well near my house and did something, then they covered it.

A big tree limb hit the electric service wire that runs across the street and causes a big lean in pole no. My service wire got detached from house from the tension BUT unless you lose power they won't fix anything. Any tickets called in and now calls to the PSC.

Con Edison installed smart meters (gas and electric) in our development, Mystic Pointe located in Ossining NY, in late 2017/early 2018. Since then, we have seen double digit, year over year increases in select months, in the costs of gas supply ($ per therm supplied or used), gas delivery ($ per therm delivered) and electric delivery ($ per kw delivered). We use another ESCO for electric supply FYI, so that is not a Con Ed issue. It is impossible to determine if these Con Ed price increases correspond, or not, to the approved state of NY price increases that have been negotiated by Con Ed and approved by state lawmakers. The "meeting notes/reports" from Albany are sometimes 110-120+ pages, and are in technical speak, not regular English.

One of the worst companies and customer service I've ever come into contact with (and getting into contact in itself was a TIRESOME, almost impossible effort). The fact that this company provides my essentials and that I have no way around them is utter torment.

This company is a total failure. Let’s start with the fact that they are a monopoly that should be broken up. They charge exorbitant amounts for service and I have never seen a single improvement to their systems. Their preparations and response times during storms are absolutely disgraceful. They have not learned a thing since superstorm Sandy and this recent debacle of Isaias is 100% proof that they were grossly underprepared. I am tired of paying top dollar for a company that simply couldn’t care less for its customers. Our elected officials should do something about this insanely negligent company and break up the monopoly once and for all.

They have on their web site that they have a low rate program for the disabled. I am disabled. I got a) WRONG information, and b) the RUNAROUND for six months, then finally some bureaucrat shrugged me off and said they do NOT provide a low rate program for the disabled unless I'm either already on assistance like SNAP or such. If I stopped paying my utility bill I could take my DISCONNECT NOTICE to a city agency (none of which are open due to coronavirus) and once I got benefits from them (how long does that take, six months? A year???) THEN and only then would they provide assistance. Here's an idea: STOP LYING.

Placed on long hold only to be hung up on. Called back and my simple concerns couldn't be answered. Workers are incompetent and rude, will be switching to National Grid immediately. Wouldn't mind if this was the first time, regardless shouldn't have to deal with this type of appalling customer service.

My bill is never over $50. I get an email from Con Ed saying my upcoming bill is $800. I call them and they correct it (to $43). 3 months later $500 was taken out of my bank acct. I called them ANGRY. They said I need to go down to my super, have them give me a reading and call con ed back. I told them absolutely NOT, con ed should have read it correctly when they came. They checked their record again and saw that the bill should have been $46. They said in 2 weeks they will send me a refund. I said that's unacceptable and I want my money in my account now. They refused. So, I called my bank and reversed the charge. DON'T DO AUTOMATIC PAYMENTS IF YOU HAVE TO GO THROUGH THEM.

I would give this company no stars if I could! I signed up with Con Edison when I moved over to the States and I've been regretting it ever since. They have no sense of customer care and everyone who works for them are incompetent. From the month of November - February I was paying bills for over $500 for a 3 bedroom apartment! We rarely occupied the apartment and never used our electric heating (which was the reason for our extortionate bills, apparently). Naturally, Con Edison were useless. Their customer support team don't offer any guidance or solution to your problems instead you have no choice but to pay the outrageous bills, otherwise your electricity will be turned off and they'll issue you with late fees. Moral of the story is - DON'T SIGN UP WITH THIS COMPANY - THEY WILL ROB YOU.

Every single person I came in contact with at Con Edison are incompetent. You should all be on the unemployment line and save us the grief of your incompetency, lies and BS! Spoke to many different representatives and Supervisors and not ONE person knew what the hell they were doing. Public Service Commission agreed with my opinion. But they were a waste of my time. Both should get their acts together. It's no wonder so many have left or are leaving New York. Con Edison robs you and the Public Service Commission who oversees them, does absolutely about it.

ConEd is upgrading their meters to digital. Mine was done in October 2019. It is now the end of March 2020 and I have not received a bill for service since August 2019. They tell me that they haven't activated the new meter. Of course, I will eventually get a bill for 7-8+ months of service. I have contacted them 4 times in the last 4 months but then just tell me that I have to wait. Shouldn't I get free service if they don't want to bill me? I worry that when I get billed it will be impossible to pay because it has piled up for so long.

My bill up to November 2018 was 40 to 50$ a month. From December on bill went up to 120$ a month. Called ConEd several times. They always say it's because the new meters were installed. But my usage is same or even smaller from what I had with old meters.

I hate Con Ed. Despite being a paying customer for 30+ years I still get demands from them for deposits and threats of turn-off even after I've paid in full. I already have a deposit of $175 with them for a couple of years now, but for months they have been demanding an additional $145 deposit due to a bill being paid late. There is NO other company I can think of that continues to harass and threaten its customers even after they are up-to-date with their bill! In addition, their bills are incredibly confusing, with the amount owed often appearing as an exorbitant amount because of the tacked-on deposit. I always feel like I'm paying off a gambling debt to the mafia. Wish there was another company to choose instead of them but unfortunately they have a monopoly hold on NYC. I hate Con Ed.

I was awarded a one shot deal in 2013. I kept my light bill at a zero balance. 3 years later I close out that account and moved in with my girlfriend in 2016. We broke up in 2019. I then moved to Staten island NY and was told I owe for the one shot deal which was issue for me in 2013. They claimed that they sent this grant money to HRA for what I don't know three years later so that means that HRA got 500 dollars and ConEdison made interest plus they want me to pay for the grants. I'll fight them to the end.

My last gas bill and electricity was $79.24 and I keep using the service the same way I always do. This December they sent me an account of $94.32. I don't accept that because it's an abuse of power. ConEdison do this to the consumer because they don't have a competitor. We have nowhere to go and we feel powerless. Someone needs to do something about this abusive action.

Recently ConEdison installed a smart meter and then I got an adjusted bill for over 5 times my usual bill. I called ConEd to dispute the charges and they claimed that they adjusted my bill because the last 12 months they'd been sending us a "estimated bill" but once they removed the old meter they got an actual reading which showed I used more electricity than they "estimated" and so the increased bill to account for that usage.

ConEdison should stop stealing people money. I was in vacation for 3 months. They charge me for electricity. I was not in my apartment. Customer service the worst ever. It’s time for this company to go away. We sick tired from them.

On October 19, 2019 I got a WELCOME letter (plus nice blue brochures) that I'm included into ConEdison_Smart Edison Plan. Very smart judging by the three categories rates ConEdison have. Of course, not for the customers, but excellent for increasing the salaries and bonuses. I talk to them, saying I never sign any of their letters. She said I "was chosen" to participate. She also said that my name will be removed, as I was furious. Who is the person who decided I would like to participate (to donate officially to their CEOs) every month. It's time to audit this company for their ridiculous rates and their behavior to customers.

ConEd made all of us switch to smart meters in our building. Since that happened our bills have increased tenfold even though they claimed the bills were supposed to go down. AND even though we have used LESS electricity, def not more. I have also been suffering health effects such as headaches and heart palpitations. My lights ALSO flicker since I had them installed which they never did with an analog meter. I want these things gone AS SOON AS POSSIBLE. There is NO positive benefit to them! Don't force or make us do anything for your benefits, and to spy on us. All the operators on the phone do is read from a script and tell you how they are better for you, and less radiation than a smart phone. My hiney! That radiation pulses through your whole body all day long.

ConEdison maliciously refrained from billing me more based on my "estimated bills" until the summer was just about over, and charged me more for over 14 months worth of bills. When I called to ask why, they not only could not prove which meter readings were accepted or denied, they also refused to answer why they didn't start charging me for my "exact bill" for over 14 months. They admitted there were multiple "accepted" readings over the course of my time at this residence yet still refrained from notifying me or charging me for an absurd amount of time. ConEd uses their monopoly to take advantage of customers with little to no recourse on how to solve issues like mine. They completely disregarded their responsibility to be transparent to customers. They should not be allowed to be aware of customers' actual bills but not notify them, especially for long periods of time.

An individual showed up on my doorstep claiming to be a ConEdison employee. He banged on my door as if it were a burn door. The rude demeanor did not end there. Apart from a device in his hand, which conceivably could be a meter reading/recording device, there was nothing to indicate that he was indeed from ConEdison – no picture ID, no logo, nothing… Ultimately he did not enter my house. Three days later, I received a bill that included the $25.00 “Adjustment”. Rather consistent with a “send an ignoramus to a private house and then charge the customer some more, just because we can” business model. Not the first unpleasant experience with this monopoly.

Last year I paid every month estimated and exact bills but end of the year they charge me extra $389. Whenever I asked them why they charge me extra, they said it was not exact bills. They also tell me if I use smart meter it not gonna happen, every month I shall pay exact bills but this month again they charge me extra $120. I asked them, they said those was not exact bills with smart meter. How is possible? I am using smart meter.

ConEdison is unlawfully using its power as a veritable monopoly to intimidate me into paying extortionary deposit demands. I have been the owner of a townhouse serviced by ConEdison since 2003. Because I have always had and continue to have excellent credit rating, in 2003, I was not required to pay a deposit on either of my personal account or the account for the common areas of the building (PLP).

I had trouble signing into my account. They kept asking a security question I never entered... so I called them to reset the sec. quest. They told me I need to register a new account but when I tried that they tell me I already have a account, FRUSTRATING.

Besides the long wait times and sometimes even deliberate service reps hanging up after a 2 hour wait...the automation system has much room for improvement. For a company with such high cost rates (to the customer anyway), their public relations team should be tossed into serious training and maybe even monitored for their unprofessional speaking tones and word phrase. The mentality that they are doing you a favor does not work in a customer service model.

We need to wait months and months for service. They made a mistake and I'm still waiting for service. I wish they get good competition. The phone answering is terrible. If they do not have enough workers why do they don't hire more staff?

I got a bill in February stating I owed $7,000+ in gas usage. Of course I called to figure this out. They come to tell me that it has been since 2015 they did not read my gas meter. After that I get another bill for $12,000+ once the meter guy came to read the meters plus an investigator... I don’t understand how from $7000 it went up to $12,000 and then back down to 7,000+. On top of that they gave me different years since they read my meters. 1st phone call stated it was from 2014. 2nd phone call was 2012...today’s phone call is since 2015. Nothing was done. They claim I owe all this money and to call Catholic charity for help or HRA for help...two places I won’t qualify for because I work!!! Can ConEdison go so far in their mistakes?

ConEdison lives up to their name Con... They con me into paying a fee due to not wanting smart meter that can harm my health. So because I don't want to harm my health or anyone entering my property, they want me to pay a fee. How unconstitutional and criminal wrong is that? I am very upset as I didn't know about my rights and they didn't want to tell me my rights. They want to just bully people to pay in order to help their health. It is so disgusting and I hope more people know their rights. ConEdison don't care about anyone health. If they did they would never demand to put these smart meters. One day you will meet your maker and then you would have to explain why you are trying to harm your customers.

I moved into a private house in Fresh Meadows Queens. I occupy the top floor. Two bedrooms, two bathrooms, country kitchen, walk in master bathroom. So I move in Oct 1st. Was set up to get a bill and for my service to start on Oct 1st. Never got a bill so I called ConEdison and got a bill in the mail three days later. The amount on the bill was 700.00 estimated bill. Never saw a meter reader or a note stating they were here. So I called again about the bill. They could care less. So I called the NYS Public Service Commission. Filed my complaint and then a few days later got a call from Con Ed wanting to schedule a service meter reading to check my meter. Well I never got a followup call from ConEd to confirm my appointment for Dec 21 2018.

I went to open an account for my home and I couldn't because I was told that my house cannot have any service because "the previous client who was there by the name of Rolade ** did not pay the outstanding bill therefore you will be responsible for the outstanding bill." Are we in USA or what? That is not my concerns if you did not do your vetting on your previous client. Is this pathetic or what?

Total electricity charges $51.00. Amount due is $85. Why the $34 difference?? Well it's because of the "level payment plan" they signed us up for when we chose not to participate in such a plan. They are sneaky and awful. Each time we speak to a representative, we get a different explanation! WHAT COMPANY AUTOMATICALLY SIGNS PEOPLE UP FOR THINGS WITHOUT ASKING PERMISSION!!???! This one.

ConEd called to schedule a new meter installation to make their job easier. Everything worked fine before the installation and after they left, no heat. Now the house is freezing until I get a company to fix it and I get stuck with the added expense! I bet the bill will be just as high also because this company is crooked! I so regret letting them in to touch anything! Worst ever!

INCIDENT 1: About 18 months ago (more or less) Con Ed left a Service Alert Note attached to the Coop glass lobby door after a prior tenant had moved out. Being a loyal customer, I called Con Ed and told them I would let them into the building. However, they treated it as a Gas Leak Emergency, and the City of Yonkers sent a full Fire response including their rescue unit. I was mortified, because I never reported any gas leak. The fire department verified there was no gas leak and returned to station house. As I was leaving, two arrogant Con Ed workers arrived and I told them the FD had just left, and there never was any gas leak reported, and they lied by saying they're detecting a gas leak so they called the FD back, who called the PD, as they were on the phone with management threatening to break that door down, someone unlocked that door for access.

We have had an issue with recurrent gas leaks from the line in our front yard. This initially started in Spring of 2017. At that time, ConEdison changed the sleeve and dug up the street in front of our house. The leak continued, and the workers didn't return until November, when they replaced the curve valve. They had to return two additional times to finish the job correctly (the first time, the valve was protruding from the ground so much that our postman tripped over it).

I was away for 3 1/2 weeks in October and before leaving I turned off all the Circuit Breakers in the Apt. (1 Bedroom) Shortly after I returned home I received a bill for 200 KWH. How is that possible? Did the invisible man come up and watch TV??? If anyone knows of a Class Action Please let me know.

I used ConEdison billing for years never had issues. This new system I tried to log in it made me register again which I did. I have 2 locations for which I pay so when I log in after logging in it asks me my account #. Shouldn't the system know my account number since I logged in. Ok I went to pay my bill. It asks me account #. I entered it then it asks me to enter a security code which I did after receiving it through email. Ok so now I am logged in officially. So I go back to make a payment and again it asks me account # so I enter it and then it says it wants me to enter a security code again so I get a new one.

The new website they have treats customers like we are corporate execs looking for dashboards. I just want to see my bill. I just want to be able to log in without having to complete eight new verification steps. No, I don’t want to change my account name. I don’t need to compare my usage to a national average, or what it was last year. Oh, and in case you haven’t noticed it helps if things are mobile friendly, as has been the case for about the past decade.

I have been pretty constant with an average ConEdision bill of $150. I like my bills to be $0 when I pay them. I recently submitted a payment for a bill for the month of August. September 20th literally 3 days after I paid my bill. I receive a notice for a bill of $600 ConEdison says that my bills were estimated from April to August and there was an increase in consumption "especially during summer months". I submitted a picture of the meter reading. None of my bills from April indicated that I have been paying estimated bills. I have paid my bill in full and I am a low income payer. This so called estimated adjustment is not just. If it was really an average of the last 12 months of payment, then my bill should approximately be around $150 not $601. The delivery charges were $313 and the supply charges were $198.

My bills were inflated from first day I moved here and this was continuously stated. After four years of fearing to not pay the excessive charges (as my service was being threatened) I got new meters installed (3 tenants), and my bills were right finally. However ConEd wants me to pay for past bill which was not while I was even living here and for a few "actual" (inflated) bills all prior to meter correction. They owe me over 2,000 for 4 years of overpaying but threatening to shut me down rather than adjust bill claiming I need pay the incorrect charges. Huh? I am senior and only robots would act this way, so do they have humans there or what?

The customer service representative was extremely anxious to end the conversation before it even started by answering his own questions before I could explain anything to him. The entire monologue lasted about 2 minutes and left me speechless. When I asked if I could ask a question, he literally went "OMG" with an extremely aggressive tone. I got so confused that I hanged the phone. It sounds like the representative was not in the right place to begin with. I have no clue of how apparently I've managed to irritate him that much without even finish my first sentence. The all experience lasted about 3 or 4 minutes, to give you an idea of how unprofessional this person was.

There is serious lack of communications between dispatch and their field employees. Apparently, it's S.O.P to call the Fire Department back a second time to justify their actions to force access when they are asked to leave. Then F.D. calls the P.D. so they can break the door down despite F.D. checking everything out minutes prior, they lie and make up excuses when it was originally reported the gas leak is outside drifting from a neighborhood sewer. The disturbance that ConEd caused in my building at midnight was major, the banging and pounding, alerting the management, super, and board president.

Bar restaurant opened since 1944, back in March 2018 needed to upgrade the business, had complained to ConEd many times about paying for gas while doing construction and with the meters valve shut off to prevent any accidental old pipe disturbance causing leaks. Now am at beginning of July. I am ready to open, the plumbing acting in good faith get the blue cards, then apparently according to the plumber the commercial meter need to be upgraded, and called ConEd for inspection. This is all after all new gas pipes being installed and blue cards approved. On July 06 ConEd show up and called emergency services working overtime to cut my service at the gas curb valve, can someone explain? I was scheduled to open on July 10, can someone explain why over a month later I am still without gas service, after complying with all his requests?

ConEd gambles not blocking off active manhole covers. 2 heat and steaming manhole covers shooting steam 20 feet in the air were active the next day which in turn burned most of my engines components from under the van, there were no signs, no smoke, no yellow markers, nothing. Just a legal parking. I have been stuck in the same block two months. I have spent $900 in parts. I filed and sent them a "Claims Form" as per directions. It's been over a month. ConEd has not replied. Will go to small claims court in a few days. Maybe I should call John Quinones. Currently Sore almost done.

Let me start off by saying, I live in a supportive housing 2bd room apt in the Bronx. I live with my husband & our daughter, she's only 13 & spends her time in school. My husband is disabled so he's bedridden most of the time. I got a bill from ConEd of 634.00. When I called the lady was very rude & nasty. She explained I owed 166 past balance because this new bill just kicked in so 166 + 187 (current) which brings it to 354 then, they are asking a security deposit of 258 which brings it to 638. Wtf. 258 security deposit for what? I'm a customer since I've been 18 yrs old, I'm 36 now. Oh, & I haven't even used my air yet. I can't even imagine how much my bill will be then. Smh.

We moved to Midwood New York from Carroll Gardens, we are both disabled. At the present time we are experiencing serious issues with Con Edison. Whoever build this building it seems they made serious mistakes with the electrical connections, back in December 2017, Con Ed came to check all the apartments and they found that mostly all of the apartments had wire issues and the wires of several apartments were not properly connected to the meters. We were told by the Con Ed employee that they found the issue and they will resolved it immediately and they did. During an entire day they fixed all the issues.

Trying to make my contribution to save the environment, I had our electrical system upgraded and provided for the installation of a separate meter for charging an Electric Vehicle in September 2017. The electrical company filed the necessary application with ConEd. Not having heard anything I contacted ConEd in November and was told the case had been closed, without informing the customer(?), because the documentation supplied was incomplete.

ConEdison is the worst company, very rude with poor customer service, such a disrespect for customers. New York should consider different options, I think people of New York State deserve better gas and electric company.

ConEdison in NYC: Apparently they saw a significant increase in our power usage for the winter. Because it was so high, they waited a month to make sure it wasn't a fluke and instead of relaying any of this info - they told us they couldn't access the meters and sent us an est. that was 1/6th of the actuality. After 3 months, they determined there was no issue on their end and we indeed are using way more electricity (there was a hidden draft behind the heaters) and sent us a bill for $1600. How is that policy anywhere?

Con Edison is the only company I know that uses strong-arming techniques to abuse customers. For example, they come with claims of missing old payments, going back months. People should be aware that Con Edison take advantages of customers claiming late payments, where there is none. Or in my case, I made a payment plan, they, later on, denied a payment plan was in place. It is not one thing is something else always.

I moved into my grandparents' Forest Hills house around July 2017. Since then we noticed the Con Ed Utility box is leaking water from the street into my basement causing physical damage to the stairs including mold growth. The stairs need replacing because of the damage, but I am weary to replace them until Con Ed fixes the utility box to prevent damage to any new structure. In addition, I am severely allergic to mold, & it triggers my seizures. My doctors have even advised me to move because mold drastically inhibits my health. I live in a two family house, & the bathroom in my apartment is in the basement. My family has yet to get tenants in the second apartment (which would be their main income) just so I can use the bathroom there.

ConEdison is the only company I can say that I have never had a problem with. My account is always right and even if I am a little late I do not have to worry about them turning off my power with giving me time to make a payment. They proved one of the best services and I’m very happy with them. Now if Verizon could improve their services to work as well as ConEdison does that would be great!!!

ConEd - what can one say when you have no choice but to pay into a monopoly. Service overall is decent but their rates are consistently going up quicker than most people’s incomes - it just sucks.

I had an incidence of a very high bill and ConEd immediately sent a tech. She said that all was working accurately but she noticed that my meter was next to the building's meter and that maybe someone was using my meter. It never happened again because I think that whoever was using my meter realized I suspected their use.

ConEd is notorious for following along with the character of New York State, in that it's well known that Westchester County is one of the most expensive places to live in the United States. Therefore ConEd has no difficulties with 'staying that course', and 'delivering' the most ridiculously expensive power on record! Luckily I'm no longer a ConEd subscriber, so my monthly expenses have become almost reasonable. In Westchester County, one of the most prevalent reasons folks have for moving out or into various areas, is to reduce the cost of energy, and 'getting away' from ConEd is an event that comes with great celebration. Of course, no place in NY, at least in the area near New York City, it's still nowhere near 'cheap' to power one's home or business, but if folks can find places for home or businesses that use NYSEG (New York State Electric and Gas) or other suppliers, it's a pretty big deal.

I don't believe ConEdison. They are just good marketing company. They advertise that consumers will get paid if they install low energy product. That lie. My contractor tell me, "You will not get nothing from them, none of my customers never get paid rebate." TRUE.

Had ConEdison for two years at a lock rate. When two years was up. They would not extend the rate. So, I switch to Titian for a year at a lock rate. Of course, Conedison want me back. I gave you your chance. As I can check the state choice. Maybe I will return end of the year.

I don't have a choice of utility companies as the renewable energy companies are too expensive for me. I find the energy bills to be high but can't complain about the service as I haven't had black or brownouts.

I feel that the power company has increased the amount they charge customers even though there are alternative and cheaper ways to generate power. I speak to other consumers in different regions and they pay a fraction of what I pay. You would think I was running a business with the bills I see regularly which is making me re-think living where I do now and consider moving elsewhere.

ConEd needs to update their computer system. When I'm out of the country, usually for six weeks, I can't pay my bill online because ConEd (notice the similarity to "conned") will not accept payments from outside the U.S. for "security" reasons. This is utter nonsense... They just don't want to upgrade their system to be able to do this. Funny, I pay my property taxes, water bill and credit cards from half a world away but not ConEd. While I'm at it, I want to relate something that happened. I was in the airport lounge waiting for my flight and tried to pay my ConEd bill online. It was 10 or 11 p.m. (This was at Kennedy Airport in NYC). Would you believe these dolts had shut the system down already? Sorry, but you maintain your system during off hours, not during the evening. And this garbage is what we're paying the highest rates, if not, among the highest utility rates in the nation for.

I have often found that the automated service malfunctions, even under quiet conditions. The cust service rep I spoke to was sarcastic and condescending. I had to use Fisor to complete payment with my debit account, which charges a fee. Why should I have to pay a fee in order to pay with my debit card, when ConEd’s service isn’t working?

Con Ed has put my entire family in danger for no apparent reasons. I recently did an oil to gas conversion and they failed their inspection because they claim that my licensed plumber was not allowed to turn off the gas even though they had the permit from the department of buildings to do so. They also failed it due to the location of the meters which have been there for years and Con Ed has come to inspect it many many times. We rectified all the issues they had and they still made me wait 2 weeks so I had 3 senior citizens and 1 pregnant person in the home. They are all about covering their butts and completely inhumane. They treat their customers like crap because they know we don't have a choice.

My disgust starts with the whole process of restoring gas and hot water to our home. A ConEd representative came into our home to check on our gas lines after doing street construction and ruining the gas lines to all the homes in front. The rep shut off our gas and informed it was just a chimney problem and a plumber isn't required. We took 1 week to clean the chimney to filter out the gas appropriately. Called ConEd back to restore the gas, and they informed a plumber is needed.

When I moved here to small apt near my prior large home I expected much lower bills. When my bills were way too high I contacted ConEd. They gave a new meter but left the same Meters for other tenants and nothing changed. Finally all three meters were changed plus no more estimates (read outside) and although my bills are not less than the home they are not 3-4 times more as before. Since I paid the higher bills all along I should be given refund now but they are still harassing me to pay bills from the time I first moved in and that are in error. My usage is low and the changed meters happened in 2015. This is so cruel to prolong it still with concrete proof. It's irrational.

The town in which I live in has a special contract for electricity. I choose to opt out which I did by the special card that was sent in the mail & by calling ConEdison. It did not appear on bill for several months as I opted out yet going through my bills I was put back into that program in September. It is not the minimal difference that bothers me, it is the principle of the matter. I didn't see it initially and I brought it to the attention of ConEdison. They offered no real legitimate explanation and failed to recognize their own absurd error. Rep said they did not have any record of me calling the first time which highlights a level of incompetency & failure to input simple information correctly! They ignored the consumer's direct request and failed to satisfy me with any explanation. Rep sounded like a broken robot by continually saying "Well, um, um, I don't know." Well what I DO KNOW is as the consumer this indicates total lack of responsibility on *Con*Edison's behalf.

The website to pay a residential utility bill is horrible, I shouldn't have to wait 10 minutes just to get to the login screen. The charges and fees are should be criminal... I used .23 cents in gas but with the service/delivery charge and four other "adjustments" it's $24. I used $13 of electricity but with all the adjustments, charges, and fees it was $58 dollars. This is highway robbery and NYC don't give a **. I guess someone has to pay for their fleet of Jeep Wrangler Unlimited Rubicons though! And make sure if you can't pay your bill online to pay by mail, otherwise they'll charge you $250 security deposit. In NYC I'm obligated to use Con Ed, I can get my gas and electricity through other companies but Con Ed still delivers it. This is the biggest scam I've ever seen.

Honestly it's a huge pain to try and pay my bill online. Your website is incredibly slow. It's terrible. I'm trying to save paper but your website gets on my nerves so much that I'm thinking about switching back. Please fix the website please. No it's not my internet connection. My computer works fine. Thank you.

Every single time I need to get information on the website they do not recognize my ID and password combination. I then have to ask for password help probably 12 times. The website sending me a temporary ID takes so long that I have to ask for another temporary ID because I didn't get it soon enough before the website closes me out. I see your system is asking for order number to locate my account. I would give you an order number if I could get into their website.

I would not even give one star. I lived in my apartment for 6 months and paid for electricity with Con Edison. I moved out, had my mail forwarded to my new address. I had filed for bankruptcy during that time and told the apartment to pay off any attached bills. I get a bill two months later, that includes my last month and two additional months that I no longer lived in the apartment. They told me it was responsibility to call in and turn off electric. Ok, how is my bill $400. That is insane? What did these people do??? I don't believe it.

Here in New York, there is a very funny cliche about two service providers - the cable TV provider Time Warner and the utility provider ConEdison. Of the two, ConEdison is by far the worst of the two. It is probably the single worst service provider or business in New York and probably causes New Yorkers the most ire among threats including crime, terrorism, traffic, and mutant cockroaches. It's a for-profit company (NYSE-listed), but might as well be the Department of Motor Vehicles.

Is there any lawyer or law we can sue ConEd for charging us no access fee $100? They do not call when the tech comes to apartment, I had to take entire day off every time they need access. Very very unfair practice to charge $100 for no access fee.

Out of the blue, on my first bill for 2017 there was a $20 increase. When I called, I was basically told to "shut up and pay" because there is nothing that can be done and if/when they read my meter and find a mistake they will re-bill (never happened, EVER). Energy monopolies suck the blood out of working people. Do they even see all the reviews that have been written here? Wherever there are unions, there is corruption and thievery! Wake up and say something!

Con Edison are a bunch of crooks. After living in the same apartment for 3 years, they just charged me an extra $125.00 as "a security deposit." The only reason Time Warner/Spectrum or Con Edison are still alive today is because NYC tenants don't have any alternative choices.

Con Ed continues to charge me "no access" fees even after agreeing that I am all set and do not need to let the meter readers access the meter. Here is some context: Con Ed charges me a $100 "no access" fee. I call and ask for clarification. The rep says, "Well we weren't able to access your meter." I say, "Did you call me?" The rep says, "No". I say, "Did you buzz my apartment?" The rep says, "No". I say, "Did you buzz any apartment?" The rep says, "No." I say, "Did you notify me in any way that you were trying to gain access?" The rep says, "No". I say, "Okay, so how was this supposed to work exactly?" The rep says, "Well typically the meter reader arrives at your building and hopes that the door is left open or the landlord lets them in. Was your landlord around on the scheduled meter reading day?" I say, "Yes - I am the landlord." The rep says, "Oh".

I bought 4 air conditioners and applied for energy star rebates. Con Ed wrote asking for more information. They sent four letters with only the case number and no indication which unit was which. Worst of all, they gave a phone number to call. Three calls and always requested to leave my number for them to call me back. BUT THEY NEVER CALL BACK. That's all a scam to me.

Long story short I own 2 homes, one with an automatic outdoor Con Ed meter reader and the other without. The one without was hit with a giant bill after 1 year of estimates. They said they sent technicians to read my meter but no one was home. Yes because everyone is working to pay their bills. Tried to fight it and was basically told that my tenants and I just had to deal with it. My other house with the outdoor reader started to get estimated bills too so I called right away and was told that the technician noted that something was obstructing my outdoor reader. There was nothing there. Finally 4 months later I run into the technician because I took a day off and she tells me that the reason she can't read my outdoor meter is because she doesn't have the tool to read it. Con Ed only has a few and they are planning to phase out that technology so basically they don't read my meter unless they can come in.

Con Edison's meter readers knock on my door in the morning and leave a second after. I have only once been able to answer my door while they have been still standing there because they leave within seconds from knocking to read the meter. I always get this notice of an estimated bill and have called numerous times to Con Ed to let them know I am always home and run to the door but the meter readers leave before I can answer. I always wind up with an estimated bill and a notice that they had to estimate my power usage? I AM ALWAYS HERE WHEN THEY COME TO MY HOME! Today I got hit with this enormous bill because my power usage was estimated for the past 4 month! I called them to complain. They had no records of my calls when I complained about their workers and now they tell me it's my problem and I have to pay this huge bill that is essentially making up for their workers incompetence.

So the other day, my upstairs neighbor came to me and made me aware that he felt as though our meters were switched, which is bad, and he had a Con Ed representative come out and confirm that our meters were in fact switched. I was not there for this meeting or made aware of when it was. Now all of a sudden my bill went from $70-100 a month, which seems about right, or average compared to what I've always paid, but now I have a "past due" bill of the difference which is over $1,600... I understand that it isn't my upstairs neighbor's responsibility to pay this, and I would never want them to be accountable, but I certainly don't believe I am responsible for this absurd bill. I don't know how one's bill gets that high, as I have never paid more than $150 or $200 for super high electricity bills. How our bill was almost $600 for Aug 22-Sept 22, I am truly dumbfounded.

Ok. I have been living in my house for 1 year now. The bill would come through and I would pay it. Now all of a sudden I owe 1 year worth of billing (800) and I have to pay this amount, because they never were able to ACTUALLY come to read the meter. I just found out that they needed to actually read it in order to get the bill right, and all this time, it was just an estimated guess of how much I was using, and now I have pay for all the electricity I have been using that they didn't estimate. OK I GET IT. But all this time, I had no issues with my bill. It would always say I paid the amount, and every month so on and so forth. So NOW 1 year later, I GOT DUPED! Now I'M BROKE. THANK YOU CON ED! On top of that, my recent bill actually stated I was in the NEGATIVE for 800 bucks. Go figure. I will get a lawyer for this one.

I just received a bill for a year's worth of electric service. For some reason Con Edison only sent me gas bills and never read the electric meter. Now I am expected to pay for an entire year of service within the next 3 weeks or pay penalties. Even the payment plan they offered is more double my usual bills and I will still need to stay current on my monthly electric bill as well.

So my mail carrier hasn't been putting my mail in my mailbox for some reason for the last 2 months. Eventually I found a pile of my mail outside my mailbox. I received a service turn off notice from Con Ed for only $126.57 dollars. A very small amount to owe in my opinion for 2 months. But Con Ed had the audacity to try and extort an extra 135.00 dollars from me or they will turn off my service. I find this downright despicable for Con Ed to be trying to extort this amount of money from a customer. How can you try to extort that amount of money from a person that doesn't even owe that amount. I'm sure this is a practice that is only implemented in low income neighborhoods.

For over a year, I was on their "Budget Billing", paying faithfully until I moved in March. After the move, they sent me a "Final Bill" of over $400, which was the actual balance since my budget payments were only a portion of the actual bill each month. Not having the money to pay or even start the deferred payment plan at that time, I ignored it and figured I'd get to it when finances allowed.

I contacted Con Ed and locked in my pricing 2 months ago. Since then I have called back and they had no record of such event and relocked me approx 3 weeks ago. Today I got a call stating they had me a commercial service and offered me a higher private residence rate. I think they are scamming people with low tickler rates then calling back and raising them. Total thumbs down.

I chose this route to pay bills thinking it was faster but l was so wrong. The automated voice just cannot understand all voices. A simple "yes", I'm told "l don't get that". Saying out the account number still l get the same response. Tried almost 7 times calling until l got past it. The next nightmare was paying by checking account where they wanted routing number and account number. Why can't they simplify their system and accept debit/credit card payments!!! This leaves us not being able to make payments will on-the-go because we have to be equipped with routing numbers and bank account numbers. Please have a user-friendly system for consumers.

I just received a $4,081.29 bill in the mail to my surprise. Con Ed claims it is not an error but for over seven years they did not charge my account accurately and now I owe the above-listed amount? No notice or registered letter was ever received, no call, no email, or ring at the door but Con Ed claims they did not have access to accurate meter readings, no Con Ed representative or supervisor has helped me resolve this absurd issue! Please have someone contact me at ** or ** regarding this matter asap!

I have been charged several no access fees over the last year. This is a Con Ed scam that must stop. A class action suit must be filed to stop these fees of $100. I have video monitoring and Con Ed workers do not even attempt to ring the bell to enter the property. I have called them on this many times however they continue this scam of charging no access fees.

On February 18, 2016 my residence at above address was affected by a partial power outage. This is the third (3rd) time my residence was without power subject to this outage due to the manhole on the street. Con Ed is fully aware of this problem and they continue to sugar coat this problem, because it continues to occur, mainly to my residence and not other homes on this block. The technician from Con Ed says that the wiring from the street connected directly to my residence need to be replaced. The power outage affects the heating system in my house, so I have no heat when power is down.

Since 2014, Con Ed has imposed a large amount on my parents' bill. My parents not having a clue why their bill all of a sudden increased to 1500. Con Ed couldn't give them a reason as to what had happened. They paid it off and then continued making payments which were deducted from their bank accounts and not credited to their bill. On February 25, 2016, I printed out all of the Con Ed bills and noticed that for 1125$ were charged to parents and never deducted from their Con Ed bill. After a couple of attempts in speaking with a manager the issues being disputed never got solved and my parents are still paying this bill for a mistake Con Ed made for not deducting the amounts. Even on some statements it states payment never made, meanwhile my parents have the receipt of making a payment. Can some please help me and my parents with this matter? I've even tried reaching out to Help Me Howard from wpix 11.

I have many frustration toward Con Edison. Since we installed the remote meter for gas (2 meters) and electricity (3 meters), everything messed up. First of all, it's a hazard to finally get someone to install those meter (you can read the history of my account, over 100 calls including non answering by Con Ed, 5 emails, 2 visits over the past 6 months).

I am so disgusted with Con Edison. They rob the people of the United States and are the biggest crooks. How is it possible that NYC allows this monopoly to go on? Delivery charges are twice the amount of the supply charges and then they have the audacity to charge a "monthly rate adjustment" surcharge because the weather wasn't what they predicted and because the PSC has limitations on the amount they can profit from their consumers so instead of cutting the people a break, they make up fake surcharges. That's a load of horse manure. We, the people have no say. There is nothing we can do but shut up and pay it or freeze to death.

I have been paying Con Edison regularly as they billed. Yesterday I received a bill for over $1500 because they claim they inaccurately billed October and November so now they are lumping Sept., Oct., Nov. and Dec. together. No explanation as to why those meter readings were wrong and this one is right when no changes have been made to the meter. Also claims I used vastly more gas this onto than same time last year although this year NY is warm this month and last year it was cold. They just charge whatever they want and attach some bogus incoherent explanation and nobody stops them. This company is very poorly run and survives only because of its monopoly and the political class's unwillingness to hold it accountable. As a result the public is held hostage.

I am a senior citizen with a stellar record of payments. My home was sold in July 2011 and I rented in a 3 family in walking distance. I called Con Ed to open an account. I was assured it would be done without need to go to an office. I started getting bills for prior tenant and also shut off notices but I had no account so ignored. I then paid it to stop the notices and expected it would be credited to me when my account was opened. The prior tenant moved in April so it was also several months lapse from then to when I moved in.

I just moved into a brand new building that's one year old, the first month there was a bill in my mailbox for over $4000.00. The bill was not in my name but it was my apartment number. I then call Con Ed to have NEW service turned on and told them about the bill. They said if it not in my name or my account, dont worry about it. Over the next couple of months case workers have tried many ways to get me to give up my account number, or to make copy of my bill. On the 12th of November 2015 they are having recertification. One on the documents that is needed by the management for recertification is my bill. I don't want to give up my Con Ed info, but if I don't I can be taken to court to have me evicted... HELP WHAT SHOULD I DO?

I moved into the apartment on September 1, 2015. Within the first month of me moving there I was receiving turn-off notices but I figured that they were mistaken due to me just moving in the apartment. By the second week in October my lights were turned off while I was out of town. When I came back I tried to get my lights turned back on. I had to send them different documentation to prove when I moved in and they accepted my documents and agreed that my bill should start from September 1, 2015. When I opened my bill on October 21, 2015 it was to my surprise that I had a $1,169.19 bill. I am lost and baffled by this situation. I can't be held responsible for a bill that I didn't accumulate. I will take this to court if necessary. I will not be misused by them or any other company that provides services that I need in this day and age.

Consolidated Edison underestimated my utility bills for 13 months and then sent a 'corrected' bill for $6333.00! The account has been open and active for more than 5 years. How can they start to underestimate an account usage after four years of service? I paid the amount each month on time. The corrected bill says I have to pay within 10 days or else incur a 1.6%/month interest charge. How is this even legal? If this was a new account I could understand but to underestimate electricity usage after four years is unacceptable and negligence on their part.

Well, I was billed 402.71. When called, apparently because they weren't able to access the meter for 3 months (not my fault), I was billed all at once now, in Sept. Makes sense, happy to pay what I owe. I paid an ESTIMATED bill the last 3 months, they deducted those payments and the full balance I "owe" is now $275.49. All the taxes fine, the electric I used fine, but this delivery fee of $164.81, what? I'm being billed for them doing their job and delivering me electricity, are you kidding me?

Con Edison is charging me more now than the summers I was home all day and actually did use the AC. I have not turned on the AC once this summer because I am working full time and barely ever home, and when I go to sleep the fan is good enough for me. Can you explain to me how they are just sending me a bill that seems to be equal to as if I was using the AC? I have told them several times that their charges are wrong and they refuse to cooperate, claiming someone reads the meter for the apartments in my building monthly and that is what the charge comes out to. This is infuriating. Especially since we aren't even allowed to change providers. Isn't there anything we can do?

I believe Con Edison schemes to charge "No Access" fees of $100 each time by not adhering to or purposefully misstating its meter-reading appointments. Meter-reading appointment days are explicitly stated in writing by Con Edison at the top of each monthly bill. I make arrangements for Con Edison to have access to the meters on stated days by having a member of my household present that day. However, the meter reader seldom - if ever turns up - as scheduled.

On the morning of July 28th (7:34 am) my boyfriend and I smelled gas in the hallway of our building. We went back into our apartment and verified that the smell was not evident in our apartment and that the stove was completely turned off. We immediately called Con Edison to report the odor and let them know it was coming from somewhere else other than our apartment but that it was a strong enough odor for concern. We let them know that we had left and were going to work, and that neither of us would be home. All of this was recorded in the report from the call we made in the morning.

I have been very careful about my usage. I always unplug anything from phone chargers to coffee makers to computers or anything like that that I am not using and have no AC (just keep windows open for a nice natural breeze) and my lights are never on and when they are it's only room by room. When I leave a room, I always turn lights off and sometimes I watch TV with no light on at all. So I am confused about why my electric bill keeps going up. I complained several times and they keep saying it is me but it is not me. It simply doesn't make any sense. I am barely at home. I move around a lot for my job and my bill keep getting higher. I am so tired of this nonsense. I tried to switch to another provider and because I live in Manhattan, I can only use them. How angry I am, I let you imagine.... I have no choice. It's either overpaying or living with no electricity, what I may end up doing....... UNACCEPTABLE.

It's a joke that Con Edison is charging a delivery charge that is more than the usage of electricity in my home. How in the world can we the people let a corp take advantage of us? This should be against the law in my area. There's no other company I can use. They own the wiring. It's a take it or leave it situation and they're taking advantage of it. I understand that they laid down the ground work and should be paid for it but to charge more than the actual usage it's crazy. How can the government let them get away with that? Does anyone know how we can stop this???

On several occasions I have called in meter readings to ConEd and been told that the estimated readings were higher than the actual called in readings. The problem develops when I get the bill and it is higher than the estimated bill. When I call I get a wraparound story that questions my intelligence. I stopped paying one of my accounts and now I'm in court with them and they send me a notice that they're going to put the unpaid account balance onto the account that I'm paying. Is that legal? How can I have a court date and they can comingle 2 separate accounts?

Day 1: July 7th, 2015 @ approx. 1739 hrs., first phone call to the emergency dept. to Con Ed (800) 752 6633 was made in regarding to the flickering lights. The ticket was opened. No Con Ed workers showed up at or near the site of incident. The flickering lights continued to the next day. Day 2: July 8th, 2015, morning, cracking sounds were heard and sparkling were seen from the rusty electric box installed by Con Ed in the basement. The electric box was hot and overheated. 2nd and 3rd phone calls to the Con Ed emergency hotline were made at approx. 1530 hrs and 1630 hrs demanding immediate attention to the unsafe situation. Fire Dept. was called & firefighters were deployed.

One day my house lost most of its electricity, some outlets and some electricity still worked until finally it disappeared. After they temporarily "fixed" it, they had to come fix it again which made water massively leak through when it rained. I called them over and over and they replied "someone will call you in 1-2 days" which never happened. I called them at least once a week, and this was not the only problem, my A/C was not working because there wasn't enough electricity. So when the appointment was made and they came during that day, they said they wanted to reschedule after helping the neighbor first.

Early in June 2015 we requested a refrigerator removal from my mothers house in Brooklyn. We got the old runaround. Not only was the trucking company inept, the driver was out of shape and LAZY. I cannot understand why Con Edison uses such deceptive practices in business. WE NEVER GOT THE REFRIGERATOR REMOVED AND NEVER GOT THE FIFTY!!! CON Edison never ever stood behind their ADVERTISING - too bad CON ED IS SO BIG AND ROTTEN!!!

6 month ago, I have outage of a mix use building. Con Edison came 3 days later and wire me temporary line use basement window. 2 month later building had outage again. Con Edison came and wire another temporary line from street light pole. So my basement window is open 7/24 since then. I have called Con Edison to fix the problem multiple time. As of today, the building consuming 2 temporary lines and the window still open 7/24. Come on this in NYC. Who and what org can monitor this big giant.

I know we're in the 1% with a washer/dryer in New York but it's not worth the extra $7,000/month electricity bill! As I wait here I think 2 things: 1) I've been on hold for 55:08 min; 2) I won't get any compensation for this...I've been honey potted. This is a one bedroom apartment and they actually acted like they were doing me a favor by sending out a meter reader to double check if this bill is correct. Worst customer service.

Con Edison has a policy to charge a deposit for customers who make a late payment. So if you make one late payment they tack on this deposit and refuse to remove it from your account. I don't care how careful you are, sometimes life gets in the way, and Con Ed doesn't care because the goal for them is to get that deposit added on to your account. The deposit amount is completely unreasonable and is usually triple the amount of your bill.

Caught up with the bill and I get a late fee every time I catch up which happens to be more than the actual bill?? What the?

The lights in my house were flicking and dimming randomly. Con Edison gave me appointment only in 2 weeks. In one week the conditions became worth, my lights, air-conditions and all appliances were getting on/off constantly. When I asked Con Ed to expedite an appointment they refused. In 2 days I had an outage and Con Ed came only on the second day but they did not fix problem completely. They disconnected 220v line restored lights but my appliances are not working without 220v line. Con Edison did not tell me that they disconnected 220v line and I called appliance repair service who charged me $40 and told me that I do not have 220v line connected. When I called Con Edison they setup a new appointment only in 6 weeks.

Con Ed sent a postcard saying they will charge $25.00 each month if they cannot read the meter. Have they ever heard of work? The instructions given for providing the meter reading yourself by phone are so convoluted. It is laughable. Note their own employees are given equipment to read the meter but apparently it's "thought" to be a piece of cake for a lay consumer. It is not as if they are not getting money. In fact they pull payment from the bank every month based on an estimate. Hard to fathom how Con Ed is harmed such as to tack on a $300 premium annually. This is an abuse.

My bill was due on April 28th 2015 and given some circumstances, I made an online payment the day of the due date. The night before I tried paying over the phone, but they do maintenance work for a few hours. They charged me over 3,000 dollars for a deposit when I made the payment on the day it was due. They are a money hungry corporation with rude employees. Even the supervisors make no sense with their reasoning. How can you tell me my bill is due on April 24th, when the statement says APRIL 28th? I'm sorry but are we speaking and reading the same English dialect here? Total lack of professionalism in all aspects. How can they threaten a business who has been a customer for over 20 years? So angry.

I recently moved into a new apartment in a new building (June)- the apartment had never been lived in prior. On the third month we received our "first bill" with an estimate of ~$1200 owed and a turn off notice. After talking to customer service, they claimed it was "just an estimate". To be fair, they reduced that bill down by ~$700. That still left a bill of over $500 for 2 months, so we paid $200 to keep the power on and asked our landlord to have an electrician investigate. Next bill I get is over a thousand dollars. I'm told Con ED replaced the last meter (In July) and they have no reason to believe the bills for the initial summer months shouldn't be $250.

Every month I'm crossing my fingers that I don't receive a ridiculous Con Ed bill. Every month my bills range from $500-$800 and recently received a $1200.00 bill. I know for a fact that they are not reading my meter and when I call and complain that my bill is too high they give the excuse it's electric heating. First off, it's a two bedroom apartment that I share with my son and we're barely there during the week since I work and he's in school for most of the day. I'm billed as if I was running a business out of my small two bedroom. I've been with this battle for the past 10 years and the only way I'm able to pay is making a payment agreements with a monthly installation amount on top of my bill. I recently had to establish a new agreement and partially beg for it since I was told that my account has too much history of payment agreements. Please someone provide some guidance. This is absolutely insane and I have no idea who I can go to for assistance..

Hate Con Edison, they just want to get all your money, every month rates are going higher. I am surprised that no one has take any legal action.

I've been living in my apartment since September 2014. I paid $3364 for someone else's light bill coz they refused to change the name even with them having proof of the lease and my previous address because the person before me had a high amount. They cut my lights off back in October. I have a child who is 7 that is asthmatic and a 9 month old baby girl burning this time she was only 4 months. I explained the situation over and over and they refuse to help me. I had to pay $2200 of the previous owner's account to get the lights on. After that I paid month by month and again on March 23 they cut my lights off because they want me to pay the remaining $2000.

Recently canceled my service due to moving mid month. Service was canceled, however I was billed for a full month. When I called asking why I have a bill for 300 dollars, the representative could not tell me why and would do nothing about it. Not only was I billed for a full month, but the price was 1.5 times higher then the previous bills during peak winter for a full month.

I feel so blessed to be stuck using this monopoly of a company with the highest rates in the nation. If you fall on hard times, are on assistance or just need general help, forget it; you are better off praying to the gods to strike lightning into a pole and power your house that way. I had to pay an obscene amount of money on an electric bill that wasn't mine to get the power turned on after it was off; and this was after fighting with them for months trying to get it into our names and that we could not afford it; no help at all. Billions of dollars in profit and aging infrastructure that they don't replace... maybe they should worry more about their customers and making electric more available and cheaper since people need it instead of lining the pockets of the people in control.

Every year my Con Edison bill is over six hundred dollars each month. I leave by myself and I find it pure robbery that the line charge is always higher than my usage charge for bill. There is no one else in my house. Why is my bill so high?

I am living check to check and yes my payment be late but it's paid. $245 is a lot for a deposit that you never get back unless you are on time. Which is hard because I have other bills as well. Please look into this - it Hurts when you live check to check.

Same story here... ConEd could not read meter for 2 years, when they did they charged me for an extra 14,500 kWh. My average use is 259 kWh/month, they think I used 400+kWh, which is mathematically impossible. Took me months on the phone to even talk to someone who knew what a kWh actually was; and by the time I did the old meter had "been deposed of" and therefore the readings were "accurate". Every week I was threatened with immanent termination of power for non-payment.

We had a gas leak. Con Ed did come and fixed it right away. But we had a lot of trouble to get them back to turn on the gas. This is the SIXTH day, that we still have no gas and no heat in the house. They was here two times. First they said that we need to remove the Sheetrock so they can work on it, which I wished the Con Ed repair guy would told us that. Right away, we did what they asked. And they came back and leave the note that no access to the house which we did specifically ask them to call us or ask the neighbor to open the house for them. Since then, the experience with Con Ed turned from bad to the worst.

I called today to speak to customer service, to see if they would help me out. They sent me a disconnect for March 12, so I called and spoke to customer service - I explain that my bill was very high for the month of Dec and Jan and I had an arrangement with them before. If I could have another arrangement so as not to fall too far behind and have them turn off my bill. What a joke... After they look up my account, they told me, they if I didn't make a payment of over $1600, they would turn my lights off.. So he went on to tell me, "Ok I can help a little... if you pay $900 by then you won't get your lights turn off..." Basically if I don't make this payment, by the 12th, they will shut my lights off even after I explain I have small kids in the house and the heat is all electric... Uncaring, heartless company.

My bill is higher than it should be with an unexplained charge. Apparently there are very few people actually answering phones at Con Ed. No way to get through. You can leave voice mail but that is never answered. They should not expect me to be a customer much longer.

Con Ed reports that they haven't gotten into the basement of my property to read the meters. Gas and electric. This is a rental property I own. I estimate it may have been 3 or 4 months since the last access. So three months ago, I recorded the information myself to report it on the phone. I did so and may have made a mistake in recording the information. The following month (Dec '14) I received a bill for ~$10,000, typical level billing is $173 per month. I ignored the bill and sent in the normal amount $173, the following month (Jan '15?) I received a bill for over $11,000.

On 1/7/2015 I paid the Con Edison estimated bill for December 2014, the total amount due of $587.46 by credit card. Con Ed communicated by email to me stating that the payment was successfully processed. But I noticed that Con Ed did not credit that amount. I both wrote on 1/23/15 and called Con Ed on 1/27/15 to report their omission of crediting my deposit, but in both occasion CON ED representatives denied to have received the above amount in spite that I gave them their confirmation number!!!

I have been paying for my mom's bill since 2011 after my grandpa passed away. We have always had an issue with it. I once went a whole year without paying my monthly bills because the year before they had over charged me. I have asked them to inspect my meter multiple times. My mom lives alone and will not use much energy. I have to force her to turn on a heater during the winter months. We don't ever have a Xmas tree because we have a cat. But for some strange reason the bill will go from $275 to $500 and even $700 at times. November bill was $75 then December's bill was $525.

I had a payment agreement and a level billing plan. I paid $375 on my bill November 8 and was told I had to pay $575 to reinstate my plan. Which would mean $179 more. I paid another $375 more on December 8, 2014. I was told that they could not restore my agreement unless I paid $475 today. I was spoken to very rudely. I was told to go down to welfare and get some help. I said "We do not qualify for welfare. We are working people." So now I have a turn off notice for $939.72 and a current bill of $139. We had an agreement because of the way we get paid. We have been treated rudely and disrespectfully.

Today is Jan 16, 2015 and gasoline prices in the New York metropolitan area are hovering at more or less $2.00 per gallon. However, my bill from Con Edison is still exorbitantly high. I am still behind $200 from last winter's double rate hike that occurred during the winter 2014 months. And every current bill that they send me shows an inaccurate "last month's" balance. They constantly demand more and more money, which is greedy on their part, with no cares for the consequences on how it affects the city population which includes rich and poor, elderly and disabled.

My sister is 73 yrs old and is mentally disabled/physically disabled. Con Ed changed her electricity supplier resulting in much higher bills for her usage of electricity. They say we elected this option and we did not. They care to have no oversight in Senior profiles and allow seniors to get ripped off. Why would a senior Medicaid HEAP recipient choose a costlier plan if they knew what they were choosing??? Why would ConEd allow this to happen? We have received turn off notices and bills into the hundreds of dollars. In this computer age where everything everyone does is recorded somewhere, Con Edison is totally in the dark about seniors who are poor and can't afford their mistakes and negligence. They condoned her signing on to a plan she could ill afford and kept repeatedly overcharging her with impunity. Such a heartless public organization doesn't belong in our society

When I called customer service, they are talking very rude. I had a payment arrangement and was paying 63 dollars every months, plus my monthly electric bill payment. After a time when I was close to finish payment my arrangement plan, they charged again 565 dollars extra. I asked what's this, they say the past was estimated arrangement... This doesn’t make sense. Because they put 140 dollars estimated, which I hadn't lived for a long time there and surely not used electric much. So, why didn't they said me estimated while I did arrangement plan? I have a lot of dislike things to say but don’t have time now, later on going to write lots of Con Edison negative services. But shortly Con Edison robbing people.

My Con Ed bill is exceedingly high. I use two, fluorescent light bulbs, a small fridge, and two heaters in the house. No TV, computer, hair dryer, or any other appliance in the house. I am home only 70% of the time. I only turn on my heater at night to warm up my room and the living room for the dogs. My bill was over three hundred dollars. I have no cable or computer since 2009 and my bill is always high. They claim that my charges are actual. I have not put up Christmas or other decoration since 2005. I filed several complaints with PSC and no help. I have had my service interrupted twice for owing them under four hundred dollars. They took a two hundred dollar deposit twice and deny ever receiving it. Knowing that they will not turn service back on without it. Their customer service personnel bully me into paying by consistent threats of turning off my service. How am I supposed to survive if I don't know how much my next bill is going to be?

My conedison bill keeps getting higher and higher. I had to go online for advice on how to lower it. Since conedison gets all its energy from the stock market you never know what you'll pay next month.

NYC needs another way to get electricity. I am on disability and signed up for the "CONCERN" program. I made the mistake of paying what I could online before I called con ed, the person I spoke to demanded a deposit so that I could be put on a payment plan and explaining that I have nothing left to give them is just impossible. I tried to explain that I just paid all I could online but he said I have to give him money now, what I paid online does not count.

We have been customers of ConEdison for 20 years. We have laundromats in New York that we are constantly buying, selling and renovating. So in February of this year we submitted a request for an upgraded electrical/gas service in our new location on West 116 & Frederick Douglass blvd. Since that we have had 6 inspections and 2 construction teams inspecting the job site. Their last visit was scheduled for October 24. And they were supposed to bring wires and that would be it. When the construction team came and started, they realized that the hole and the pipe, that were inspected a few times before, are too small, and nobody has reported it.

I have lived in the same studio apartment for 20 years. I have had the same exact electrical/gas uses of the apartment throughout. The first 14 years my total bill averaged $33.00 per month. The last 6 years, my bill has creeped up to $183.00. Part of this is Esco charges which I never authorized. I called them and they gave me a sales speech. I asked them if they have a signature from me agreeing to their service and they backtracked and offered to terminate. Even without the Esco charges, my bill has more than tripled in 6 years. I have had trouble paying these amounts each month and have been charged "adjustment" fees which come to find out are late charges.

I have had a direct payment withdrawal with Con Edison for the past decade with only a few exceptions when my employment was not consistent, but for the most part I have been on time and faithful with my payments. I moved into another apartment almost 2 years ago. My landlord did not tell me that the meters to all three apartments were located in the entrance leading to my apartment - which he has the key. One year after I moved in, I began seeing notices that I would receive penalties for not allowing the Con Ed rep in to see the meter. I had no idea what they were writing about. I have lived in apartment buildings for 22 years and allowing access to the electric company reps have never been an apartment tenant's responsibility. It is the responsibility of the owner to provide access. The meters are for all three apartments. It seems my landlord owed con Edison over $1200 and was refusing to cooperate with them, so they began with harassing his tenants hoping to get payment. Eventually, he did allow them access to all 3 meters of the building.

Con Edison seems not to have properly trained their customer service agents. They provide different responses or information to customers when you call at different times and it's a nightmare. Here is my story. I leased an apartment in March and then got a tenant on sublease to help me with the rent. The tenant was supposed to pay for the ConEd bill and was able to successfully open an account with ConEd using the sublease in March.

I got 4 month bill from ConEd where is not belong to my usage. My tenant closed her ConEd account but still using the premise 4 months. Now I open the ConEd account but ConEd put the last 4 months electric bill onto my bill and force me to pay for it. I called ConEd about tenant account. I was told me it is not of your business because I am not the account owner. I don't get any information of Tenant's utility account. I have no idea tenant close their account and still using it. The bill put into landlord when l open my account later (tenant move out).

The woman was approx. 80 years of age. She just had hip surgery. It was summer in palm springs California, lets just say it was HOT! Can you imagine having Con man ed shutoff your power in the heat of summer, while your bedridden, after paying them $$$$$ for 60 plus years?! They know your age, SS#, past address........ When she was found, I believe it was over 115 F in her apt...... She obviously failed to thrive. Con Ed made sure, she didn't get one cent of free power though she was probably overcharged many times........ I've never met anyone that was undercharged, I have been overcharged numerous times..... Now I videotape & photograph.....read your own meter, over time, you maybe unpleasantly surprised.......

I am constantly being overcharged by Con Edison and getting my lights turned off! In October 2013 I paid over $1000 and thought my bill would go to Zero since that was my balance but for some reason my bill remained as if I still owed $1500.00. I continued to make monthly payments in full trying to bring that $1500 charge down and have had to go to the Social Services for help with these ridiculous bills. HRA just recently paid almost $500 for me and my bill is now $1666.00. Con Edison are scammers and con artists and I am getting fed up with these bills. Can I sue them?

I found out that Con Edison was billing me for the wrong meter. THEY SAID I HAD TO BE AVAILABLE ALL DAY TO WAIT FOR THEIR REPRESENTATIVE. The CON ED representative came out and verified I had been billed for the wrong meter for two years. (helpful person) He said CON ED would fix the problem and credit me for all the excess money I had been paying for Con Ed electricity. He suggested that I call Con Ed after two weeks. After two weeks I spoke with a service representative who said it would take a month to do this. After a month I spoke with a service representative who said I needed to make an appointment have them come out AGAIN so they could verify my neighbor's meter. (Con Ed had come out a month ago). Then I got a letter from con ed saying they were closing the investigation because they could not reach me to schedule an appointment.

Con Ed added a $1770 adjustment to the account without providing an explanation.

Con Edison sent me to a collection agency for a bill that I owed. Now they removed it from collection and added the old bill to my mother's Con Ed bill claiming we are using the same social security number. This is not true since I was a minor when my mom opened her account in 1980 and our names are different. I called and said this bill was my responsibility but they won't removed it from my mother's bill. I think it's not right that they add a bill to a relative and would lie about such confidential information and tamper with someones social security number. Called and heard 3 different versions of why this bill was added to her. They suggested I file a police report for identity theft just to get this bill paid.

Last year I got a bill for almost 2,000.00. I thought it was a mistake since I only have a 3 bedroom apartment. When my husband called, they told him that for many months they had made a mistake and they were charging us the bill from other apartment and that now we had to pay this 2k. Of course we didn't have the money to pay for that, so my husband agreed for a payment plan. Now he had to agreed to this because they said they would cut out electricity that day. The payment plan didn't work for us because now we had to pay for our regular bill, plus this 2k. My husband would call and tell them he had a hard time paying and they seemed to not care (even though this was their mistake in the first place). Today they cut our electricity and we now have to bring it back up by having to pay a lot of money. Please help us!

I received a disconnecting letter from Con Ed, and them requesting a deposit for $152.00. I contacted them to find out why I have to pay another deposit. I just paid my bill 6/20/14. They said my payment was returned unpaid from my bank. I said I pay my bill at authorized check cashing. They said on July 3rd, they sent the payment to my bank. I said that is not possible because I don't have a checking account. I also asked why was Con Ed trying to take money for my bill that isn't due until the 19th of July. The Rep stated, "When you on auto bill pay, we take payment 3 weeks early." I said, "I did not sign up for no auto bill pay because for one I do not have a active checking account."

Con Ed turned off the gas in a 21 family Bldg in Manhattan on Tuesday 7/15/2014. 9 days later we still have no idea when someone will come and unlock the meter to turn the gas back on. We submitted an emergency ticket on July 17th - issue by a licensed plumber. Con Ed confirmed they had the paperwork the same afternoon. On Monday 7/21 Con Ed asked us to e-mail the paper work as they could not find it. I have spoken to 9 different Con Ed reps and no one cares. All I get is the paperwork needs to be reviewed. How long does it take for a person to review a two to pages document that was submitted of which, they are mostly format letters issued by Con Ed. I have also called their Energy service department and left messages and have not received a call back as of yet. In the mean time these poor families cannot cook because Con Edison just could care less about anyone having no gas. The bureaucracy is just out of control. When does it end?

During a storm my service is very poor. My air conditioning unit does not operate properly. This also occurred at my former address so I'm wondering how systemic this issue is in particular zip codes. I have friends in other areas where this is never a problem and other people who reside in poorer communities who experience what I have just described. My rate doesn't decrease during these intervals, just my service. What if I had a medical device I relied on in my home? Is anyone else experiencing power surges during storm conditions? If my bill would decrease during this time maybe this would not be up for speculation.

I called Con Edison to find out why they are charging me a $200 deposit because my payment agreement was broken after I made a payment with a confirmation number and they said that the payment didn't go thru. The customer services representative told me that was not his fault and that there was nothing he could do to help me. That my bill was send every month even though that I haven’t receive my bill in like 5 months, that they don't do estimate because the meter reader is automatic and the super of the building takes care of the reading with them, when I know my super don’t even live in the building.

I have seen my electricity bill creep up ever since I moved into my present apartment. We live in a 1200 square foot apartment that is, unfortunately, all electric. When we first moved in, we paid an average of $110 a month. This was more than twice what I was paying in my last apartment, which was about 1/3rd smaller, but that apartment had a gas stove, so I figured the increase was due to a combination of the increase in size and the electric stove.

This company must undergo a thorough investigation in the billing and finance departments. We are disabled individuals one living in a tenement and the other in NYCHA, and Con Edison had been over charging us as customers. My main concern is my mother and the company's allegations that she consumes $150.00 in gas and electric power. Needless to say, the State of New York is allowing this company to rob customers blind. I am a prime witnessing how my mother lives. She lives in darkness all year long and in the summer she suffers frequently from heat strokes. If she installs an air conditioner, then she will be charged double of what she is now paying.

When reviewing my Con Edison bill in 2013, I realize I was being billed twice. I have contacted this Esco Electricity supplier co., informing them of an unauthorized switch in my electricity supplier, and requesting that to remove this from my bill. I have been billed twice from Con Edison and Esco. I am requesting a refund of all payments that has been received by Esco Utility co. My Account no. is **.

On May 22nd 2014, Con Ed broke into and entered my place of business to shut the power. To add injury to insult, the tech left the premises with securing the location again. Luckily a neighbor found a way to inform me and I was able to secure my place. Can they get away with such? I thought they had to use a Marshall?

I am on a level billing plan for years. My first year on it was 99.00 per month, then 110.00, then 199.00 and for next year, it will be 229.00. I want to let you know that by the 12th month of my level billing plans, my bills are always less then previous 11 months. Why? Because I have been overpaying Con Ed throughout the year. Well when I received this month's bill, in the top corner, I read that my next level payment for the next 12 months will be 229.00 per month. Meanwhile, this year I paid 199.00 for eleven months and on my 12th month, I will pay Con Ed 126.00 for the last month of the level billing plan.

I had a hearing before a hearing officer of the New York State Public Service Commission, and I believe the hearing officer sustained the complaint I made. Basically, the company will impose late payment charges if payment is made after a certain unknown hour on the due date, and I contend this violates state law as well as Public Service Commission regulations. If sent a response, I can attach a copy of my complaint and the hearing officer's decision.

Last year I signed my mother up for the level payments in the amount of $260.00 per month. Several months later, that amount was adjusted to $310.00. Con Ed sent a notice that they wanted to check the meter on March 10, 2014. They never showed up, but I did see them walking in my neighborhood. I then received a bill in the amount of $1,003.24. My sister contacted Con Ed and they stated that our meter had not been working for several months. She asked why we were not notified, but the rep stated they did not have to tell us. Why would they not fix their equipment, it is their responsibility. They also said they could not get to our meter. It is in the driveway, and the other meter is in the basement.

Con Ed has a new program called Level of Payment for low income people. This program is a JOKE. Make sure you are reading the MESSAGE CENTER NOTES ON BILL CAREFULLY.

I used to live in a rental complex where the Con Ed account is permanent but the user changes from move in to move in. Such was my first experience. I had moved out mid-March and was told by the complex that I didn't have to cancel the Con Ed because I would only have to pay until mid-March the day I leave (that part I hold the complex management responsible for). But the gripe I have with Con Ed is that they also sent a letter stating that they got word that I was no longer at that location and in the form of what seemed to be a "courtesy letter" stated that if such was true that I didn't have to do anything as they would remove me from the account, but if the information was incorrect, call them to let them know that I am still the occupier of the property.

The Public Service Commission (www3.dps.ny.gov) oversee Con Ed. If you think the bill is too high, first contact Con Ed. Tell them you want the bill reduced. If they do not give you the response you want then you can email the Public Service Commission (nyspio@otda.ny.gov) and ask for an “INFORMAL HEARING”. Tell them you want to be present at the hearing so you can testify and cross examine the Con Ed representative. You can call and write but I say email because you can maintain this record forever and its easily accessible and is proof you made the request.

I have always paid my bills on time. We moved to NY from Florida in August 2013 and I have to say that we have never experienced this kind of service and billing trend before. Today, I received my usual monthly bill but along with it this huge envelope containing 3 other bills. I looked at each one and saw that they are all adjustments from December to April. I called customer service and was told in a matter of fact way that they were unable to read the actual meter for these periods and were billing me an estimated consumption. Really? They were paying someone to read the meter each month but that guy didn't? I can get to my meter fine. I clear the snow off our pavement religiously after each snow day. There wasn't even an apology for suddenly billing me $1146.84. Now I will have to do my own calculations on my bills to make sure I wasn't billed anything extra which I'm sure I was.

I just recently got my Con Ed bill in the mail and when I looked at it, it was way too high. They said that they wasn't able to read my meter so they had to give a estimate on how my bill should be. Now they are telling me that if I don't pay that they will turn my electricity off with both me, my husband and my 3 month old daughter in our home.

My Con Edison bill for the month of January was "estimated". Because of weather conditions they could not do an actual reading. Conveniently for them (and their coffers), not only their estimated usage was extremely high also the cost per KWH is the highest ever. But I took an actual reading which cover 45 days of usage, with the same usage in KWH as their estimated reading for 30 days. So I called them and ask for an adjustment, because I do not think it is fair that me and all other Con Edison consumers are being charged the highest cost per KWH on an estimated usage bill, when on the following bill the cost per KWH went down.

I have always paid my bills on time. I have a 500 sq ft apt and work 12 hours a day. I have electric heating and just moved into this apartment 5 months ago. My Dec, Jan and Feb electric bills averaged $250 per month which I thought was incredibly high to begin with, but today I received an "adjustment bill" for $1,434.76. Of course, I called them to say this was a mistake. Apparently they billed me for "estimates" over these 3 months because their meter reader conveniently couldn't make it out to take a meter reading for 3 months!!! And then they hiked up the price 300% from 9 cents per Kwh to 27 cents per Kwh. I am outraged - this is robbery - and I will be contacting news channels and government officials. This company cannot do this to paying customers - blind siding them with outrageous bills!!!! Take action each and every one reading this!!!

Got an outrage Con Edison bill. My ConEd bills have ever been over $200 a month. $880 in Feb 2014 alone. Hear this, I didn't even live in the house during this time. This is a monopoly. What about anti-trust laws? We have no other electricity provider in our area. I hope our elected Government officials are reading this forum and they will do something about this. Who can keep up with this. I am calling my NY House of representatives in my district. Please do the same. Let our complaint be heard.

My Con Ed bills are insane! This month Feb, 2014 my bill is around $700.00. I rent a 3 bedroom apartment and am home alone from 7:30am - 3:30 every day except weekends, during this time there is not one light on, not one lamp. The only thing i do have on during the day is my one computer and occasionally one t.v. After 3:30, when my kids get home from school 2 addition t.v.'s and a computer. I had an Inspector from Con-Ed come out just today, he actually left about 15 minutes ago and he said my meter was functioning and nothing was hooked up to my lines but my own apartment. How can this be. I don't understand. My brother lives 4 blocks away from me, had an apartment the exact same size and has two computers running 24hrs a day two t.v.s on constantly and his bill has never gone higher than $265.00. I can't afford this what do I do????? ?

My bill in November 2013 was around 250. December 475..now in January around 700! This is crazy! I'm a single mom, full time student, I have no idea how I'm going to pay this bills!

On several occasions I have tried to resolve the outstanding bill balance in my name from the tenants renting my apartment. I contacted Con Ed and asked them to switch the name on the account to the tenants who were occupy the apartment. I faxed a copy of the lease agreement as proof and they still refused to switch the names on the account from my name to the tenants who were occupy the apartment.. The tenants moved out and I left with a bill in my name for over three hundred dollars. The account has now been closed but they continue to send the outstanding bill balance from the apartment in my name on my current account.

CON EDISON INCREASED THE SUPPLY RATE BY 70%. My bill is over $600. This is robbery. Con Edison cannot increase the delivery rates for 2 years, so the increase was added to supply rates. I already filed complaint with Department of Public Service. I also send my complaint to Governor Cuomo. Since February 1st, I have only received acknowledgments of my complaint. Still waiting for resolution. Every one in Staten Island and Brooklyn should come together and file a lawsuit against Con Edison.

When I received my Con Edison bill in 1/14 the bill was extremely high. I spoke to customer service and they informed me the rates had gone up. It went up from @8.6 kWh to 14.3 kWh approximately. This month 02/14 the bill was exorbitant. The rate went up to @20.1924 kWh. How can this possibly be legal, where is the accountability? Who regulates their actions? Will next month's rate be @30.12 kWh??? Obviously they can charge whatever they want and basically swindle New Yorkers. My gas bill has always been higher in the winter because of the heating. NOW my electric beyond exceeds my gas bill... Something is seriously wrong.

For a small two bedroom apartment, my electric bill was $754.55 last month. This is based upon a $0.224080/kWh supply charge + a $0.108062/kWh delivery charge (including other surcharges). My heat was set to 63 all month and I was out of town for two weeks. The previous two months were escalating to this price and at lower rates but still over double any electrical bill I've ever paid in my 9 years of living in NYC. I now have a $2,180.83 ConEd bill and have no way to pay it without not paying other bills. This is ridiculous. ConEd sent someone out to check my meter, said it was functioning correctly and that I just need to pay the bill. They apologized that their rates doubled this month but said I used the energy and need to pay for it.

Was $250 behind in payments which is 2 bills worth. I paid my balance down to 0. They threatened to shut off utilities if I don't pay a deposit of $275. I called them and told them I simply cannot afford giving a deposit. They should be happy they are paid up in full. She asked when I think I would be able to make one, and I said never. I am not looking to invest now. I am looking just to pay up my bills. I have been a paying customer for 8 years already. The most I owed them was $250 at a time, which is only 2 months worth. How dare they blackmail me for a deposit by threatening to shut off utilities. They finally agreed to waive the deposit. How sweet of them!!

The latest bill we received from ConEd for the month of January has rate of over 20 cents per kWh. It is more than double the standard rate we have been receiving and paying over the last few months. When I called them I received an answer that this was just the market rate for that month and there is nothing they can do about. It seems to me they are trying to make up for the shortfall they had in 2013 due to repairs after Sandy. I know that our building was not billed for usage for some time as we had broken boxes. The rate per kWh has never been this high.

Con Edison is just HORRIBLE. They are charging me $100 on top of my bill for not having access to the meters. When I called them and told them that someone (a woman) from con Ed did come and didn't tell me anything about shutting off the meter. She wanted to just collect from a tenant. They had the nerve to tell me did "I ASK HER IF SHE WANTED TO TURN OFF THE METER" are you kidding me. They then agreed to waive it and then obnoxious Rude girl told me she couldn't do it anymore. They are lucky they are the only electric company in the area, or else that would be it!! They are a bunch of rips offs! They need to be shut down!

Since July 2013, Con Edison mistakenly caused a power outage on my first floor. Con Edsion initially responded by connecting my house to the light post in the street. Then it took them months to return. When they returned in October 2013, they began construction in the street in front of my house, which they never finished. The third week of January 2014, water began to leak into the basement from the wall that is adjacent to the front of the house where Con Edison was doing construction. The water that is leaking is next to the circuit breakers. My mother and I quickly called Con Edison and they indicated that they will put in a complaint but they are not clear when someone can come. Also Con Edison indicated that if it's an emergency, call the fire department.

I have been a residential customer of Con Edison for 12 years since I finished school. I have lived in three apartments in Westchester County, two of which were studios and now a one-bedroom on the top floor of an older building. I have never missed payments and have made efforts to conserve power but my bill continues to increase because of the delivery fees and what I think are questionable meter readings.

The power goes out regardless of nice or bad weather and when we complained to the company the response is a power outage affected by the windy or stormy conditions. We are working families with small children. I understand under the circumstances (as Hurricane Sandy in 2012) there are cables knocked down by trees or power lines affected by floods, but this is not what's affected my residence 97% of the time. Since living in Maspeth, there have been about a dozen blackouts! The most recent one was on Sunday 11.24.2013 from 11am to 6pm. No heat, no hot water and spoiled food because of Con Ed's interrupted electricity supply. Below freezing temperatures are now affecting our health.

Con Ed has been charging my account an additional $100.00 per month for the past six months claiming they do not have access to the meters. My outstanding balance is less than $230.00 and I have a disconnect notice from them and the representative is harassing me for the balance. However when they came to disconnect the tenant service there was access, when they came to check the tenant service there was access. There are three electric meters and two gas meters but I am the only one they are charging. They have taken thousands of dollars from me for deposits over the years and I have not ever seen one RED CENT of that money. That company needs to be investigated. THIS IS ROBBERY. When I called then to ask about this, they tell me that the meter reading date changed and even if I call in the reading, they will still charge me the $100.00 every time the meter reader cannot get access in AMERICA. I have to work like everyday to pay my bills and I must lose a day's work for a meter reader who is working and getting paid. This is not fair. I want my money back. They will not do this to the rich people, only the little guy who they know they can push around they do this to. Where is justice!

I live alone and work full time. I am receiving monthly electric bill from Con Edison in excess of $300.00. The biggest appliance that uses electricity in my apartment is my old refrigerator. I do not have a washer-dryer or other major appliance. I do have a 32-inch flat screen TV. I live on the lower level of a two-family building (GDN). I'm trying to find out why my Con Ed bills are so high and how they compare to my neighbors' bills. Thanks.

I want someone to look into my Con Edison bills since Aug 29th. I received three bills with three different amounts stating they couldn't read the meters.

I had an apartment for rent that had nothing electric on in it except for a refrigerator and I got a bill for 26 days for $325.08. How can that be?

I have received a bill charging me a deposit of $245.00. The bill didn't say what that deposit is for or why they charging for it. I only owed them $231.00 from the past bill and I was about to pay it when I received that bill. I paid already the $231.00 and they still want me to pay the $245.00 deposit plus the actual reading that is $131.54. They gave no explanation in the bill for that deposit. They are threatening me to cut off the electricity in my apt if I don't pay the "required" deposit that I don't know why they are charging me with. I'm not rich. I live in a 1 bedroom apt with my two sons. We live in the darkness all day with only a small lamp on 40 watts, one in the living room, one in the bedroom. I have no air conditioner or washing machine or dryer, only have fan. I have one TV in the living room and one in the bedroom that all. I work half of the day and my sons are in their schools part of the day and yet they charge me a hundred dollars or more monthly for electricity. We don't spend that much.

Sometime after Hurricane Sandy, I received a bill from Con Edison. I think it was in January, which was twice as high as I normally paid, which by the way is still outrageous - I pay $120 a month for an apartment. Mind you, it's a large apartment, but it's not that much bigger than my old apartment where I paid only $45 a month five years ago. So my rates have already gotten expensive. I had been reading about how Con Ed had taken such a financial hit from the storm, and how rates in the area were expected to rise so that they could put into place "precautionary measures to protect from future storms".

Con Edison was billing every apartment in our building incorrectly and we ended up paying for the floor below us for the first 4 months. Once this was discovered, Con Edison took two months to fix the situation with the billing and finally by the seventh month, we received a gigantic bill of over $2,200 for 6 months. First off, the numerous charges on each bill is outrageous. I can understand a one-time maintenance fee, but seriously who is actually coming out to my apartment to maintain anything... No one. Second, these charges are incredibly higher than the previous year and we were being billed under false pretenses. As a customer, there is a reasonable expectation that you know what you are paying for and can adapt your energy usage to the previous month's bill. For this mistake, Con Edison offered no recourse or explanation in the deviation of our bills. Certain months jump from as low as $200 to $560 the next month. How has nothing been done about this system?

I have a long standing account with Con Edison. Over the past three weeks I have had to speak with Con Edison Customer service and was shocked by the extreme rudeness of their employees. First I talked with a Ms. **, a team leader, and then with a supervisor Ms. **. Both representatives hung up the phone on me after speaking to me in rude ghetto gangster like tones, showing the level of education and upbringing that these two management level employees have and creating an enormous amount of stress over what should have been a simple conversation. This is not the first time I have had to deal with people that are extremely rude and downright angry and bitter. I implore consumer affairs to investigate this and finally figure out a way to remove employees who do not have enough experience or education to deal with the public. I now have to call back again on 8/5/2013 to resolve a simple issue and I'm afraid that there are no representatives who can help me with my issue. Someone please help.

Work has been ongoing on the Grand Central Parkway Service Road between Parsons and Main Street in the County of Queens. This work has affected the power supply to certain units which they claim are on different grids. This alleged problem has been ongoing since the winter during snowfall. However to date, none of the residents have been informed as to why their electricity is randomly shut off or when they can expect for the electricity to be restored. One resident claims that the fire department came knocking on doors telling people they had to evacuate because of some carbon monoxide problem. That is an altogether different problem. So what is the real story? Why can't these employees get their story straight? If that were the case, why didn't the co-op site manager send out information to residents affected? Nothing. Mute.

I am requesting a meeting with the Public Service Commission. Con Ed has also been charging much, much higher than normal rates at my parents' 3-unit private home. I have all the proof of how the charges are ridiculous and am ready to go to court if necessary. I'm especially dubious the three separate supply charges to the same address, all under my parents' name, are even legal. I don't think that it is legal. They are making people pay for Sandy and my elderly parents will not. Yeah, the customer rep for Con Ed insisted space heaters, which no one has. Sounds like that's what they tell everybody.

I live in Mill Basin, Brooklyn, and I recently received a so-called "adjusted e-bill" from Con Edison, where the bill seems exorbitantly inflated. Naturally, I quickly called Con Edison to inquire of the legitimacy of this e-bill. Of course, after waiting for more than 30 minutes for a representative, I finally got my chance to demand an explanation of why my bill is 3 times higher for this period than any of my previous 6 years in my two-story family home. Well, the representative could only tell me that the meter reading was correct, and that was it. Of course, I diligently tried to explain to her that my house is a two-family home, and that the house has not been structurally changed and that we do not own heaters except for the radiators that are structurally bound with my heating system.

They left a filthy mess on the property.

Following superstorm Sandy, my block, including myself, was without electricity and, as a result, gas. For two weeks, we did not have either, yet somehow Con Ed found it appropriate to charge me as if I did have both. Numerous phone calls with billing staff at Con Ed only led to an increase in frustration and no adjustment in billing. I think what they have done is akin to gouging and is probably illegal as well. Help!!

ConEd has the capability to install automated meter readers in private residences, but won't do it (it seems I live in the wrong neighborhood). I got a lot of red tape gibberish when I asked about having it installed in my home. I even contacted customer service by email and got a ** rhetoric email in response. In this day and age, both of us have to work so no one is home when they come by. Most times, they don't even leave a card so we can read it ourselves. Then we get this ridiculous estimated bill. Bottom line: They say we have to have 1 year of continuous estimated bills before they install automated equipment. What a rip off. Those bills are outrageous and extremely difficult to dispute. The water and sewer folks have been automated for years. What's the holdup with ConEd?

I just came home to a bill from Con Ed for "adjusted readings" - apparently they've been "estimating" the electrical usage at my apartment... for 8 months! And is anyone surprised that their "revised" readings indicated - in addition to a slew of ridiculous service charges - that our total usage was 300% what we were already billed? "Hey, I know that you live in an economically disadvantaged area. How about a surprise $1000 utility bill?" Without recourse for appeal, I have no choice but to pay or face collection and the destruction of my credit score. This monopoly is a blight on our city and an outrage.

On April 11th, 2013, a debt collector, Charles ** of Mercantile Adjustments Agency, called me at 6:30 pm threatening me that I have owed Con Edison since last year and they need to collect what I owe. I was shocked as I entered the USA in Sept. 2006, and I have lived on Long Island ever since. I pay LIPA for power supply. The next morning, I called Con Edison to have the situation explained to me! They explained that someone called with my SS number and ordered power in my name at a Brooklyn address. They owed for power, May 3- Sept 1, 2012, for $1300. I asked how they paid. They said they never paid.

I called Con Ed and they came asap. I called a licensed plumber to make the necessary repairs and fixed by April 11, 2012. The plumber called Con Ed to inspect the job done and I still have not heard from Con Ed. I have called several times but to no avail. I have a sick tenant who is diabetic and has complications and needs to cook his meals at home. He has to eat out and this is not good for his health just because Con Ed is too busy with other things to come in and assess the situation and turn the gas on. I called Con Ed; they told me they would let the department know and they would get back to me.

I had the same issue with Con Ed - adjusted readings and then exorbitant fees once the readings were adjusted. I've worked for a year with Council Member Arroyo on the issue and, while I'm not completely thrilled with everything yet, she did manage to set up a meeting with Con Ed representatives who will do a presentation on automated meter readings. I urge everyone in the Bronx who has had an issue with Con Ed to show up at this meeting and ask questions about Con Ed's practices, in addition to learning about the new automated meters.

Every month, I get a massive electricity bill. I just paid $662.90 on March 28th and I just received a bill for $281.70. They are charging me $144.37 for delivery charges. They have a breakdown charging me $116.93 for maintaining their system. That's every month that they charge me that much or more for maintaining the system. What kind of highway robbery is this?

I moved into an apartment complex on January 1, 2013. After calling numerous times to request a bill, I finally received one for a total of $228.98. I thought it was a little high but due to the fact that this apartment is all electric, I didn't question it. I paid my bill. I turn off lights when I am not in the room; I only use the heat when absolutely necessary. I am not home for up to 12 hours a day. I am in bed by 10 pm, 11pm the latest so when I received my second bill for $471.59, I was sick! It states that electric use for Off Peak hours went from 334 kWh to 1351 kWh. This is impossible!

I moved in 6 months ago and I still haven't had a real bill, only estimate bills. My balance is always $90-$100 and I find it very hard to understand how two adults that are only home about 10 to 11 hours a day could run up a bill so high when out of those 11 hours, 7-8 of those hours are spent sleeping.

My bill has been increasing ever since Hurricane Sandy hit NYC. For the last three months, my bill has doubled that of 2012's. I called to find out why and each time, a rep tells me something different. For example, Con Ed says I may be using more electricity than I did last year, which is a bunch of crap because I am barely home. I went from paying $130 around this time last year to $280, which doesn't add up. I am fed up with this company. If you look at the bill, it has so much crap on it with nonsense fees. I pay for something called a basic service charge, $17.33. I mean what is that? If I am paying supply and delivery fee, why am I being charged a basic service charge, which Con Ed says is for basic system infrastructure and customer related services, including customer accounting, meter reading and meter maintenance? If I have automatic reading, why charge a service fee? If my meter never needs to be changed, why am I being charged? There are so many hidden charges that doesn't add up. These are some of the questions that I need answered. Con Ed is conning people. They are a bunch of crooks.